{"metadata":{"transaction_key":"deprecated","request_id":"019f87d9-54a2-74f3-a3eb-2b613c1e911b","sha256":"2bed2d7e69fcca5d31dfef90f5f67f5f7c7b5bc521c5b76d11851c19cde68028","created":"2026-07-22T03:23:16.157Z","duration":13.535937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":19,"output_tokens":19},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":19,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Your order name and reason for calling, I'll see if this person is available.","confidence":1.0,"words":[{"word":"your","start":0.24,"end":0.39999998,"confidence":0.39135742,"punctuated_word":"Your","sentiment":"neutral","sentiment_score":-0.07629811763763428},{"word":"order","start":0.39999998,"end":0.64,"confidence":0.7973633,"punctuated_word":"order","sentiment":"neutral","sentiment_score":-0.07615838944911957},{"word":"name","start":0.64,"end":0.88,"confidence":0.99609375,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.1616167575120926},{"word":"and","start":0.88,"end":1.1999999,"confidence":0.99316406,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.12304437160491943},{"word":"reason","start":1.1999999,"end":1.52,"confidence":0.9873047,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.12193861603736876},{"word":"for","start":1.52,"end":1.76,"confidence":0.9980469,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.09548047184944151},{"word":"calling","start":1.76,"end":2.1599998,"confidence":0.9194336,"punctuated_word":"calling,","sentiment":"neutral","sentiment_score":-0.22115458548069},{"word":"i'll","start":2.1599998,"end":2.3999999,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.1926493942737579},{"word":"see","start":2.3999999,"end":2.56,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.1790074110031128},{"word":"if","start":2.56,"end":2.8,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.18281978368759155},{"word":"this","start":2.8,"end":3.04,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.3177895247936249},{"word":"person","start":3.04,"end":3.36,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":-0.1540520042181015},{"word":"is","start":3.36,"end":3.52,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.139192596077919},{"word":"available","start":3.52,"end":4.02,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":-0.1408596932888031}],"paragraphs":{"transcript":"\nYour order name and reason for calling, I'll see if this person is available.","paragraphs":[{"sentences":[{"text":"Your order name and reason for calling, I'll see if this person is available.","start":0.24,"end":4.02,"sentiment":"neutral","sentiment_score":-0.1558615512081555}],"sentiment":"neutral","sentiment_score":-0.1558615512081555,"num_words":14,"start":0.24,"end":4.02}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Your order name and reason for calling, I'll see if this person is available.","paragraphs":[{"sentences":[{"text":"Your order name and reason for calling, I'll see if this person is available.","start":0.24,"end":4.02,"sentiment":"neutral","sentiment_score":-0.1558615512081555}],"sentiment":"neutral","sentiment_score":-0.1558615512081555,"channel":1,"num_words":14,"start":0.24,"end":4.02}]},"summary":{"result":"success","short":"Your order name and reason for calling, I'll see if this person is available."},"intents":{"segments":[{"text":"Your order name and reason for calling, I'll see if this person is available.","start_word":1,"end_word":14,"intents":[{"intent":"Check availability","confidence_score":0.46870562}]}]},"sentiments":{"segments":[{"text":"Your order name and reason for calling, I'll see if this person is available.","start_word":0,"end_word":13,"sentiment":"neutral","sentiment_score":-0.17066332697868347}],"average":{"sentiment":"neutral","sentiment_score":-0.17066333168431333}}}}