{"metadata":{"transaction_key":"deprecated","request_id":"019e710b-b86a-7600-851c-738df979086e","sha256":"080318f5d6766a98f0b40c43e0c21ac02cc4380b94842c3fe71ec83bb36ec65c","created":"2026-05-29T00:04:15.804Z","duration":23.471937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":81,"output_tokens":50},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":88,"output_tokens":88},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":88,"output_tokens":12}},"results":{"channels":[{"alternatives":[{"transcript":"Good morning, Sharon. It's Tommy here, senior adviser from. Just calling you to go through a complimentary consultation. If you could call back on 13 100","confidence":0.9980469,"words":[{"word":"good","start":9.36,"end":9.599999,"confidence":0.99902344,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.3895758688449859},{"word":"morning","start":9.599999,"end":10.0,"confidence":0.99902344,"punctuated_word":"morning,","sentiment":"positive","sentiment_score":0.4561820328235626},{"word":"sharon","start":10.0,"end":10.32,"confidence":0.9946289,"punctuated_word":"Sharon.","sentiment":"positive","sentiment_score":0.4475882649421692},{"word":"it's","start":10.32,"end":10.639999,"confidence":0.9995117,"punctuated_word":"It's","sentiment":"positive","sentiment_score":0.3663559556007385},{"word":"tommy","start":10.639999,"end":11.04,"confidence":0.9819336,"punctuated_word":"Tommy","sentiment":"positive","sentiment_score":0.4133765697479248},{"word":"here","start":11.04,"end":11.28,"confidence":0.98046875,"punctuated_word":"here,","sentiment":"positive","sentiment_score":0.3735584020614624},{"word":"senior","start":11.28,"end":11.679999,"confidence":0.9941406,"punctuated_word":"senior","sentiment":"neutral","sentiment_score":0.3315509557723999},{"word":"adviser","start":11.679999,"end":12.08,"confidence":0.9350586,"punctuated_word":"adviser","sentiment":"positive","sentiment_score":0.3481329083442688},{"word":"from","start":12.08,"end":12.58,"confidence":0.71447754,"punctuated_word":"from.","sentiment":"neutral","sentiment_score":0.3008548319339752},{"word":"just","start":13.04,"end":13.36,"confidence":0.9951172,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.29895609617233276},{"word":"calling","start":13.36,"end":13.679999,"confidence":1.0,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.30069053173065186},{"word":"you","start":13.679999,"end":13.84,"confidence":0.9589844,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.31970638036727905},{"word":"to","start":13.84,"end":14.0,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.3188496232032776},{"word":"go","start":14.0,"end":14.16,"confidence":1.0,"punctuated_word":"go","sentiment":"positive","sentiment_score":0.37151288986206055},{"word":"through","start":14.16,"end":14.639999,"confidence":1.0,"punctuated_word":"through","sentiment":"positive","sentiment_score":0.34749436378479004},{"word":"a","start":14.639999,"end":15.139999,"confidence":0.99902344,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.368539422750473},{"word":"complimentary","start":15.706937,"end":16.206936,"confidence":0.9770508,"punctuated_word":"complimentary","sentiment":"neutral","sentiment_score":0.3256750702857971},{"word":"consultation","start":16.346937,"end":16.846937,"confidence":0.99902344,"punctuated_word":"consultation.","sentiment":"neutral","sentiment_score":0.3227033019065857},{"word":"if","start":17.226936,"end":17.386936,"confidence":0.7138672,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.014015384018421171},{"word":"you","start":17.386936,"end":17.546936,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.006089746952056885},{"word":"could","start":17.546936,"end":17.706938,"confidence":0.9790039,"punctuated_word":"could","sentiment":"neutral","sentiment_score":-0.011142373085021973},{"word":"call","start":17.706938,"end":17.946938,"confidence":0.97802734,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.058991581201553345},{"word":"back","start":17.946938,"end":18.186937,"confidence":0.9980469,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.07786651700735092},{"word":"on","start":18.186937,"end":18.346937,"confidence":0.9980469,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.05793385207653046},{"word":"13","start":18.346937,"end":18.826937,"confidence":1.0,"punctuated_word":"13","sentiment":"neutral","sentiment_score":-0.14984539151191711},{"word":"100","start":18.826937,"end":19.326937,"confidence":1.0,"punctuated_word":"100","sentiment":"neutral","sentiment_score":-0.11520855128765106}],"paragraphs":{"transcript":"\nGood morning, Sharon. It's Tommy here, senior adviser from. Just calling you to go through a complimentary consultation. If you could call back on 13 100","paragraphs":[{"sentences":[{"text":"Good morning, Sharon.","start":9.36,"end":10.32,"sentiment":"positive","sentiment_score":0.43111538887023926},{"text":"It's Tommy here, senior adviser from.","start":10.32,"end":12.58,"sentiment":"positive","sentiment_score":0.3556382705767949},{"text":"Just calling you to go through a complimentary consultation.","start":13.04,"end":16.846937,"sentiment":"neutral","sentiment_score":0.3304586311181386},{"text":"If you could call back on 13 100","start":17.226936,"end":19.326937,"sentiment":"neutral","sentiment_score":-0.05636039189994335}],"sentiment":"neutral","sentiment_score":0.22886232057443032,"num_words":26,"start":9.36,"end":19.326937}]}}]},{"alternatives":[{"transcript":"The person you have called is not available. Please leave a short ten second message after the tone, and we'll send the message as a text. Your voice message is being converted to text and will be sent as an SMS. Goodbye.","confidence":1.0,"words":[{"word":"the","start":0.24,"end":0.39999998,"confidence":0.9921875,"punctuated_word":"The","sentiment":"negative","sentiment_score":-0.5855499505996704},{"word":"person","start":0.39999998,"end":0.71999997,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.5587368011474609},{"word":"you","start":0.71999997,"end":0.88,"confidence":1.0,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.565022885799408},{"word":"have","start":0.88,"end":1.04,"confidence":1.0,"punctuated_word":"have","sentiment":"negative","sentiment_score":-0.5281410217285156},{"word":"called","start":1.04,"end":1.4399999,"confidence":1.0,"punctuated_word":"called","sentiment":"negative","sentiment_score":-0.6308541893959045},{"word":"is","start":1.4399999,"end":1.5999999,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.6942356824874878},{"word":"not","start":1.5999999,"end":1.8399999,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.6836081147193909},{"word":"available","start":1.8399999,"end":2.34,"confidence":1.0,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.6700393557548523},{"word":"please","start":2.8,"end":3.1999998,"confidence":1.0,"punctuated_word":"Please","sentiment":"negative","sentiment_score":-0.4830701351165771},{"word":"leave","start":3.1999998,"end":3.4399998,"confidence":1.0,"punctuated_word":"leave","sentiment":"negative","sentiment_score":-0.3629877865314483},{"word":"a","start":3.4399998,"end":3.52,"confidence":1.0,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.3971652686595917},{"word":"short","start":3.52,"end":4.0,"confidence":1.0,"punctuated_word":"short","sentiment":"neutral","sentiment_score":-0.2651633024215698},{"word":"ten","start":4.0,"end":4.3199997,"confidence":0.97265625,"punctuated_word":"ten","sentiment":"negative","sentiment_score":-0.360245943069458},{"word":"second","start":4.3199997,"end":4.7999997,"confidence":0.9970703,"punctuated_word":"second","sentiment":"negative","sentiment_score":-0.3525904417037964},{"word":"message","start":4.7999997,"end":5.2799997,"confidence":1.0,"punctuated_word":"message","sentiment":"negative","sentiment_score":-0.39520907402038574},{"word":"after","start":5.2799997,"end":5.52,"confidence":1.0,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.20206256210803983},{"word":"the","start":5.52,"end":5.68,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.31178003549575806},{"word":"tone","start":5.68,"end":6.0,"confidence":0.9526367,"punctuated_word":"tone,","sentiment":"neutral","sentiment_score":-0.28655844926834106},{"word":"and","start":6.0,"end":6.24,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.28018316626548767},{"word":"we'll","start":6.24,"end":6.48,"confidence":0.9995117,"punctuated_word":"we'll","sentiment":"neutral","sentiment_score":-0.2806335687637329},{"word":"send","start":6.48,"end":6.64,"confidence":1.0,"punctuated_word":"send","sentiment":"neutral","sentiment_score":-0.28380414843559265},{"word":"the","start":6.64,"end":6.7999997,"confidence":0.86279297,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.29275205731391907},{"word":"message","start":6.7999997,"end":7.12,"confidence":0.99609375,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.23674441874027252},{"word":"as","start":7.12,"end":7.3599997,"confidence":0.99902344,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.25112053751945496},{"word":"a","start":7.3599997,"end":7.52,"confidence":1.0,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.3718106150627136},{"word":"text","start":7.52,"end":8.02,"confidence":1.0,"punctuated_word":"text.","sentiment":"neutral","sentiment_score":-0.2838152050971985},{"word":"your","start":18.206938,"end":18.526937,"confidence":0.7138672,"punctuated_word":"Your","sentiment":"neutral","sentiment_score":-0.10137208551168442},{"word":"voice","start":18.526937,"end":18.766937,"confidence":1.0,"punctuated_word":"voice","sentiment":"neutral","sentiment_score":-0.13309839367866516},{"word":"message","start":18.766937,"end":19.166937,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.09516041725873949},{"word":"is","start":19.166937,"end":19.326937,"confidence":0.95410156,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.3018026649951935},{"word":"being","start":19.326937,"end":19.646938,"confidence":1.0,"punctuated_word":"being","sentiment":"neutral","sentiment_score":-0.27350565791130066},{"word":"converted","start":19.646938,"end":20.046936,"confidence":1.0,"punctuated_word":"converted","sentiment":"neutral","sentiment_score":-0.17602822184562683},{"word":"to","start":20.046936,"end":20.206938,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2184664011001587},{"word":"text","start":20.206938,"end":20.526937,"confidence":1.0,"punctuated_word":"text","sentiment":"neutral","sentiment_score":-0.11259985715150832},{"word":"and","start":20.526937,"end":20.766937,"confidence":0.98535156,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.22099192440509796},{"word":"will","start":20.766937,"end":20.846937,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.1394079625606537},{"word":"be","start":20.846937,"end":21.006937,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.06939056515693665},{"word":"sent","start":21.006937,"end":21.246937,"confidence":1.0,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":-0.05006112903356552},{"word":"as","start":21.246937,"end":21.406937,"confidence":0.9980469,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.058498404920101166},{"word":"an","start":21.406937,"end":21.566936,"confidence":0.99902344,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.07993606477975845},{"word":"sms","start":21.566936,"end":22.066936,"confidence":1.0,"punctuated_word":"SMS.","sentiment":"neutral","sentiment_score":-0.07152102887630463},{"word":"goodbye","start":22.366938,"end":22.866938,"confidence":0.9995117,"punctuated_word":"Goodbye.","sentiment":"neutral","sentiment_score":-0.1779741644859314}],"paragraphs":{"transcript":"\nThe person you have called is not available. Please leave a short ten second message after the tone, and we'll send the message as a text. Your voice message is being converted to text and will be sent as an SMS. Goodbye.","paragraphs":[{"sentences":[{"text":"The person you have called is not available.","start":0.24,"end":2.34,"sentiment":"negative","sentiment_score":-0.6145235002040863},{"text":"Please leave a short ten second message after the tone, and we'll send the message as a text.","start":2.8,"end":8.02,"sentiment":"neutral","sentiment_score":-0.3165387064218521},{"text":"Your voice message is being converted to text and will be sent as an SMS.","start":18.206938,"end":22.066936,"sentiment":"neutral","sentiment_score":-0.140122718612353},{"text":"Goodbye.","start":22.366938,"end":22.866938,"sentiment":"neutral","sentiment_score":-0.1779741644859314}],"sentiment":"neutral","sentiment_score":-0.3069928490689823,"num_words":42,"start":0.24,"end":22.866938}]}}]}],"paragraphs":{"transcript":"\nChannel 1: The person you have called is not available. Please leave a short ten second message after the tone, and we'll send the message as a text.\n\nChannel 0: Good morning, Sharon. It's Tommy here, senior adviser from. Just calling you to go through a complimentary consultation. If you could call back on\n\nChannel 1: Your\n\nChannel 0: 13\n\nChannel 1: voice message\n\nChannel 0: 100\n\nChannel 1: is being converted to text and will be sent as an SMS. Goodbye.","paragraphs":[{"sentences":[{"text":"The person you have called is not available.","start":0.24,"end":2.34,"sentiment":"negative","sentiment_score":-0.6145235002040863},{"text":"Please leave a short ten second message after the tone, and we'll send the message as a text.","start":2.8,"end":8.02,"sentiment":"neutral","sentiment_score":-0.3165387064218521}],"sentiment":"negative","sentiment_score":-0.4082263352779242,"channel":1,"num_words":26,"start":0.24,"end":8.02},{"sentences":[{"text":"Good morning, Sharon.","start":9.36,"end":10.32,"sentiment":"positive","sentiment_score":0.43111538887023926},{"text":"It's Tommy here, senior adviser from.","start":10.32,"end":12.58,"sentiment":"positive","sentiment_score":0.3556382705767949},{"text":"Just calling you to go through a complimentary consultation.","start":13.04,"end":16.846937,"sentiment":"neutral","sentiment_score":0.3304586311181386},{"text":"If you could call back on","start":17.226936,"end":18.346937,"sentiment":"neutral","sentiment_score":-0.030971532066663105}],"sentiment":"neutral","sentiment_score":0.25897809490561485,"channel":0,"num_words":24,"start":9.36,"end":18.346937},{"sentences":[{"text":"Your","start":18.206938,"end":18.526937,"sentiment":"neutral","sentiment_score":-0.10137208551168442}],"sentiment":"neutral","sentiment_score":-0.10137208551168442,"channel":1,"num_words":1,"start":18.206938,"end":18.526937},{"sentences":[{"text":"13","start":18.346937,"end":18.826937,"sentiment":"neutral","sentiment_score":-0.14984539151191711}],"sentiment":"neutral","sentiment_score":-0.14984539151191711,"channel":0,"num_words":1,"start":18.346937,"end":18.826937},{"sentences":[{"text":"voice message","start":18.526937,"end":19.166937,"sentiment":"neutral","sentiment_score":-0.11412940546870232}],"sentiment":"neutral","sentiment_score":-0.11412940546870232,"channel":1,"num_words":2,"start":18.526937,"end":19.166937},{"sentences":[{"text":"100","start":18.826937,"end":19.326937,"sentiment":"neutral","sentiment_score":-0.11520855128765106}],"sentiment":"neutral","sentiment_score":-0.11520855128765106,"channel":0,"num_words":1,"start":18.826937,"end":19.326937},{"sentences":[{"text":"is being converted to text and will be sent as an SMS.","start":19.166937,"end":22.066936,"sentiment":"neutral","sentiment_score":-0.14768415689468384},{"text":"Goodbye.","start":22.366938,"end":22.866938,"sentiment":"neutral","sentiment_score":-0.1779741644859314}],"sentiment":"neutral","sentiment_score":-0.15001415747862595,"channel":1,"num_words":13,"start":19.166937,"end":22.866938}]},"summary":{"result":"success","short":"The customer called but the person they were trying to reach is not available. The representative informs the customer that they will receive a text message instead and that the call will be sent as an SMS. The call ends with the representative saying goodbye."},"intents":{"segments":[{"text":"If you could call back on Your 13 voice message 100 is being converted to text and will be sent as an SMS. Goodbye.","start_word":44,"end_word":67,"intents":[{"intent":"Request call back","confidence_score":0.0025471488},{"intent":"Convert message","confidence_score":0.039676964},{"intent":"Send text","confidence_score":0.42452067}]}]},"sentiments":{"segments":[{"text":"The person you have called is not available.","start_word":0,"end_word":7,"sentiment":"negative","sentiment_score":-0.6206919550895691},{"text":"Please leave a short ten second message after the tone, and we'll send the message as a text.","start_word":8,"end_word":25,"sentiment":"neutral","sentiment_score":-0.3183423578739166},{"text":"Good morning, Sharon. It's Tommy here, senior adviser from.","start_word":26,"end_word":34,"sentiment":"positive","sentiment_score":0.3825381100177765},{"text":"Just calling you to go through a complimentary consultation. If you could call back on Your 13 voice message 100 is being converted to text and will be sent as an SMS. Goodbye.","start_word":35,"end_word":67,"sentiment":"neutral","sentiment_score":0.0041200872510671616}],"average":{"sentiment":"neutral","sentiment_score":-0.08688672564246437}}}}