{"metadata":{"transaction_key":"deprecated","request_id":"01a0ea97-7302-7371-b8f0-5b1238425dde","sha256":"8db052ea55c9ec2f3274e7151f547223db7410b735fd7184d87626a37a0d47ea","created":"2026-09-29T00:36:30.135Z","duration":17.711937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":44,"output_tokens":44},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":44,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"Yes. Hello. Good morning, Daniel. Daniel, good day to you. This is Mary calling from Vigilance AI. I hope you're doing well.","confidence":0.9980469,"words":[{"word":"yes","start":3.1999998,"end":3.6,"confidence":0.9946289,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.09839002788066864},{"word":"hello","start":3.6,"end":4.08,"confidence":0.99560547,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.16531969606876373},{"word":"good","start":4.08,"end":4.3199997,"confidence":1.0,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.56756591796875},{"word":"morning","start":4.3199997,"end":4.7999997,"confidence":0.9975586,"punctuated_word":"morning,","sentiment":"positive","sentiment_score":0.5454477071762085},{"word":"daniel","start":4.7999997,"end":5.2999997,"confidence":0.99365234,"punctuated_word":"Daniel.","sentiment":"positive","sentiment_score":0.47704464197158813},{"word":"daniel","start":7.6868753,"end":8.186875,"confidence":0.9975586,"punctuated_word":"Daniel,","sentiment":"positive","sentiment_score":0.5473047494888306},{"word":"good","start":8.406876,"end":8.566875,"confidence":0.9404297,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.6668905019760132},{"word":"day","start":8.566875,"end":8.646875,"confidence":0.9951172,"punctuated_word":"day","sentiment":"positive","sentiment_score":0.6132870316505432},{"word":"to","start":8.646875,"end":8.886875,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.6228142380714417},{"word":"you","start":8.886875,"end":9.046875,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.5479774475097656},{"word":"this","start":9.046875,"end":9.366875,"confidence":1.0,"punctuated_word":"This","sentiment":"positive","sentiment_score":0.35872718691825867},{"word":"is","start":9.366875,"end":9.5268755,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.26050427556037903},{"word":"mary","start":9.5268755,"end":9.926875,"confidence":0.99121094,"punctuated_word":"Mary","sentiment":"neutral","sentiment_score":0.30118364095687866},{"word":"calling","start":9.926875,"end":10.326876,"confidence":0.9863281,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.25896239280700684},{"word":"from","start":10.326876,"end":10.826876,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.3270357549190521},{"word":"vigilance","start":11.126875,"end":11.626875,"confidence":0.94018555,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.32899805903434753},{"word":"ai","start":12.166875,"end":12.486876,"confidence":0.87402344,"punctuated_word":"AI.","sentiment":"positive","sentiment_score":0.3453637361526489},{"word":"i","start":12.486876,"end":12.646875,"confidence":0.99902344,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.6496075987815857},{"word":"hope","start":12.646875,"end":12.886875,"confidence":0.99902344,"punctuated_word":"hope","sentiment":"positive","sentiment_score":0.6520699262619019},{"word":"you're","start":12.886875,"end":13.126875,"confidence":0.9995117,"punctuated_word":"you're","sentiment":"positive","sentiment_score":0.5806803107261658},{"word":"doing","start":13.126875,"end":13.446875,"confidence":1.0,"punctuated_word":"doing","sentiment":"positive","sentiment_score":0.5573067665100098},{"word":"well","start":13.446875,"end":13.946875,"confidence":0.9980469,"punctuated_word":"well.","sentiment":"positive","sentiment_score":0.6093319654464722}],"paragraphs":{"transcript":"\nYes. Hello. Good morning, Daniel. Daniel, good day to you. This is Mary calling from Vigilance AI.\n\nI hope you're doing well.","paragraphs":[{"sentences":[{"text":"Yes.","start":3.1999998,"end":3.6,"sentiment":"neutral","sentiment_score":0.09839002788066864},{"text":"Hello.","start":3.6,"end":4.08,"sentiment":"neutral","sentiment_score":0.16531969606876373},{"text":"Good morning, Daniel.","start":4.08,"end":5.2999997,"sentiment":"positive","sentiment_score":0.5300194223721822},{"text":"Daniel, good day to you.","start":7.6868753,"end":9.046875,"sentiment":"positive","sentiment_score":0.5996547937393188},{"text":"This is Mary calling from Vigilance AI.","start":9.046875,"end":12.486876,"sentiment":"neutral","sentiment_score":0.31153929233551025}],"sentiment":"positive","sentiment_score":0.41369511800653797,"num_words":17,"start":3.1999998,"end":12.486876},{"sentences":[{"text":"I hope you're doing well.","start":12.486876,"end":13.946875,"sentiment":"positive","sentiment_score":0.6097993135452271}],"sentiment":"positive","sentiment_score":0.6097993135452271,"num_words":5,"start":12.486876,"end":13.946875}]}}]},{"alternatives":[{"transcript":"Hello? No. Thank you. Bye.","confidence":0.99609375,"words":[{"word":"hello","start":1.8399999,"end":2.34,"confidence":0.9128418,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.018931418657302856},{"word":"no","start":14.96,"end":15.2,"confidence":0.91845703,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":0.05174878239631653},{"word":"thank","start":15.2,"end":15.44,"confidence":1.0,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.20845268666744232},{"word":"you","start":15.44,"end":15.806875,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.047214630991220474},{"word":"bye","start":15.966875,"end":16.466875,"confidence":0.99609375,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.03680780529975891}],"paragraphs":{"transcript":"\nHello? No. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.8399999,"end":2.34,"sentiment":"neutral","sentiment_score":0.018931418657302856},{"text":"No.","start":14.96,"end":15.2,"sentiment":"neutral","sentiment_score":0.05174878239631653},{"text":"Thank you.","start":15.2,"end":15.806875,"sentiment":"neutral","sentiment_score":0.1278336588293314},{"text":"Bye.","start":15.966875,"end":16.466875,"sentiment":"neutral","sentiment_score":0.03680780529975891}],"sentiment":"neutral","sentiment_score":0.07263106480240822,"num_words":5,"start":1.8399999,"end":16.466875}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Yes. Hello. Good morning, Daniel. Daniel, good day to you. This is Mary calling from Vigilance AI.\n\nI hope you're doing well.\n\nChannel 1: No. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.8399999,"end":2.34,"sentiment":"neutral","sentiment_score":0.018931418657302856}],"sentiment":"neutral","sentiment_score":0.018931418657302856,"channel":1,"num_words":1,"start":1.8399999,"end":2.34},{"sentences":[{"text":"Yes.","start":3.1999998,"end":3.6,"sentiment":"neutral","sentiment_score":0.09839002788066864},{"text":"Hello.","start":3.6,"end":4.08,"sentiment":"neutral","sentiment_score":0.16531969606876373},{"text":"Good morning, Daniel.","start":4.08,"end":5.2999997,"sentiment":"positive","sentiment_score":0.5300194223721822},{"text":"Daniel, good day to you.","start":7.6868753,"end":9.046875,"sentiment":"positive","sentiment_score":0.5996547937393188},{"text":"This is Mary calling from Vigilance AI.","start":9.046875,"end":12.486876,"sentiment":"neutral","sentiment_score":0.31153929233551025}],"sentiment":"positive","sentiment_score":0.41369511800653797,"channel":0,"num_words":17,"start":3.1999998,"end":12.486876},{"sentences":[{"text":"I hope you're doing well.","start":12.486876,"end":13.946875,"sentiment":"positive","sentiment_score":0.6097993135452271}],"sentiment":"positive","sentiment_score":0.6097993135452271,"channel":0,"num_words":5,"start":12.486876,"end":13.946875},{"sentences":[{"text":"No.","start":14.96,"end":15.2,"sentiment":"neutral","sentiment_score":0.05174878239631653},{"text":"Thank you.","start":15.2,"end":15.806875,"sentiment":"neutral","sentiment_score":0.1278336588293314},{"text":"Bye.","start":15.966875,"end":16.466875,"sentiment":"neutral","sentiment_score":0.03680780529975891}],"sentiment":"neutral","sentiment_score":0.08605597633868456,"channel":1,"num_words":4,"start":14.96,"end":16.466875}]},"summary":{"result":"success","short":"Hello? Yes. Hello. Good morning, Daniel. Daniel, good day to you. This is Mary calling from Vigilance AI. I hope you're doing well. No. Thank you. Bye."},"intents":{"segments":[{"text":"Thank you. Bye.","start_word":24,"end_word":26,"intents":[{"intent":"Confirm identity","confidence_score":0.003574652}]}]},"sentiments":{"segments":[{"text":"Hello? Yes. Hello.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.09421371668577194},{"text":"Good morning, Daniel. Daniel, good day to you.","start_word":3,"end_word":10,"sentiment":"positive","sentiment_score":0.5588423013687134},{"text":"This is Mary calling from Vigilance AI.","start_word":11,"end_word":17,"sentiment":"neutral","sentiment_score":0.31841349601745605},{"text":"I hope you're doing well.","start_word":18,"end_word":22,"sentiment":"positive","sentiment_score":0.6024611592292786},{"text":"No. Thank you. Bye.","start_word":23,"end_word":26,"sentiment":"neutral","sentiment_score":0.06913106888532639}],"average":{"sentiment":"positive","sentiment_score":0.35973321307789197}}}}