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Bye bye.","paragraphs":[{"sentences":[{"text":"I'm Andrew calling about cybersecurity.","start":0.0,"end":8.5,"sentiment":"neutral","sentiment_score":0.033575361222028734},{"text":"Hi.","start":31.730001,"end":32.21,"sentiment":"neutral","sentiment_score":0.0499596893787384},{"text":"This is Andrew from Vigilance AI.","start":32.21,"end":34.55,"sentiment":"neutral","sentiment_score":0.07713063433766365},{"text":"Is this Ross?","start":34.93,"end":35.91,"sentiment":"neutral","sentiment_score":0.050803955644369125},{"text":"Oh, Ross.","start":38.29,"end":39.03,"sentiment":"neutral","sentiment_score":0.11480474844574928}],"sentiment":"neutral","sentiment_score":0.06250833325526294,"num_words":17,"start":0.0,"end":39.03},{"sentences":[{"text":"Just a really quick one.","start":39.09,"end":40.370003,"sentiment":"neutral","sentiment_score":0.18934834003448486},{"text":"Vigilance AI is our around the clock AI security analyst.","start":40.370003,"end":44.295,"sentiment":"neutral","sentiment_score":0.1452297791838646},{"text":"Every alert that fires gets investigated for you in under five minutes without adding headcount or placing your existing staff.","start":44.835,"end":52.295,"sentiment":"neutral","sentiment_score":0.1317203974351287},{"text":"Would you be available for a quick demo?","start":53.155,"end":55.655,"sentiment":"neutral","sentiment_score":0.07474018447101116},{"text":"Well, if you're available by tomorrow, I could serve oh, yeah.","start":60.87,"end":72.854996,"sentiment":"neutral","sentiment_score":-0.04455809616907076}],"sentiment":"neutral","sentiment_score":0.09520796034485102,"num_words":54,"start":39.09,"end":72.854996},{"sentences":[{"text":"Ross, are are you still the chief of technology officer in Coastline Credit Union?","start":72.854996,"end":78.475,"sentiment":"neutral","sentiment_score":-0.025656465574034622},{"text":"Oh, I'm sorry.","start":81.975,"end":83.015,"sentiment":"neutral","sentiment_score":-0.07429972539345424},{"text":"You mean you're you already retired?","start":83.015,"end":84.875,"sentiment":"neutral","sentiment_score":-0.07150833929578464},{"text":"Oh, I'm sorry then.","start":94.71,"end":96.33,"sentiment":"neutral","sentiment_score":-0.10986419022083282},{"text":"Really apologize for this survey, Ross.","start":96.79,"end":99.37,"sentiment":"neutral","sentiment_score":-0.23996216555436453}],"sentiment":"neutral","sentiment_score":-0.0875869540666992,"num_words":33,"start":72.854996,"end":99.37},{"sentences":[{"text":"Yeah.","start":100.27694,"end":100.43694,"sentiment":"neutral","sentiment_score":0.0669407770037651},{"text":"I'm just going to update our information about that.","start":100.43694,"end":103.25694,"sentiment":"neutral","sentiment_score":0.14162666516171563},{"text":"Just wanna thank you, mate, for taking the call.","start":103.39694,"end":105.73694,"sentiment":"positive","sentiment_score":0.4424210257000393},{"text":"You take care, Ross.","start":105.796936,"end":106.93694,"sentiment":"neutral","sentiment_score":0.27050285786390305},{"text":"Bye bye.","start":108.67694,"end":109.33694,"sentiment":"neutral","sentiment_score":0.1149454340338707}],"sentiment":"neutral","sentiment_score":0.26541089177131655,"num_words":25,"start":100.27694,"end":109.33694}]}}]},{"alternatives":[{"transcript":"Hi. 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To record your name and reason for calling, I'll see if this person is available. Thanks, Andrew. Please stay on the line. Hello?\n\nYes. It is. Where do you think I work? No. No.\n\nNo. No. Where do you think I work at? Because I I I'm I'm no. No.\n\nI no longer work there. I've got another role, non IT related at another organization. Okay. Cheers. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.16,"end":0.32,"sentiment":"neutral","sentiment_score":0.04089600592851639},{"text":"To record your name and reason for calling, I'll see if this person is available.","start":0.32,"end":4.42,"sentiment":"neutral","sentiment_score":0.033341933662692703},{"text":"Thanks, Andrew.","start":15.635,"end":16.455,"sentiment":"positive","sentiment_score":0.3979884684085846},{"text":"Please stay on the line.","start":16.675001,"end":18.055,"sentiment":"neutral","sentiment_score":0.20706871449947356},{"text":"Hello?","start":29.875,"end":30.375,"sentiment":"neutral","sentiment_score":0.06772381067276001}],"sentiment":"neutral","sentiment_score":0.10166955545234184,"num_words":24,"start":0.16,"end":30.375},{"sentences":[{"text":"Yes.","start":36.3,"end":36.62,"sentiment":"neutral","sentiment_score":0.09716514497995377},{"text":"It is.","start":36.62,"end":37.28,"sentiment":"neutral","sentiment_score":0.09115540981292725},{"text":"Where do you think I work?","start":57.170002,"end":58.63,"sentiment":"neutral","sentiment_score":-0.002463032336284717},{"text":"No.","start":64.450005,"end":64.69,"sentiment":"neutral","sentiment_score":-0.24204552173614505},{"text":"No.","start":64.69,"end":64.85,"sentiment":"neutral","sentiment_score":-0.30034103989601135}],"sentiment":"neutral","sentiment_score":-0.025244435549459675,"num_words":11,"start":36.3,"end":64.85},{"sentences":[{"text":"No.","start":64.85,"end":65.090004,"sentiment":"neutral","sentiment_score":-0.3296322822570801},{"text":"No.","start":65.090004,"end":65.590004,"sentiment":"neutral","sentiment_score":-0.2611474096775055},{"text":"Where do you think I work at?","start":66.53,"end":69.135,"sentiment":"neutral","sentiment_score":-0.09658414285097804},{"text":"Because I I I'm I'm no.","start":70.575005,"end":79.395004,"sentiment":"neutral","sentiment_score":-0.03195799991954118},{"text":"No.","start":85.950005,"end":86.43,"sentiment":"neutral","sentiment_score":-0.251951664686203}],"sentiment":"neutral","sentiment_score":-0.10691052225593012,"num_words":16,"start":64.85,"end":86.43},{"sentences":[{"text":"I no longer work there.","start":86.43,"end":88.67,"sentiment":"neutral","sentiment_score":-0.2275865912437439},{"text":"I've got another role, non IT related at another organization.","start":88.67,"end":93.17,"sentiment":"neutral","sentiment_score":-0.12920999079942702},{"text":"Okay.","start":106.065,"end":106.565,"sentiment":"neutral","sentiment_score":0.26523250341415405},{"text":"Cheers.","start":107.185,"end":107.585,"sentiment":"positive","sentiment_score":0.4163796901702881},{"text":"Bye bye.","start":107.585,"end":108.244995,"sentiment":"neutral","sentiment_score":0.2104550153017044}],"sentiment":"neutral","sentiment_score":-0.06986898105395467,"num_words":19,"start":86.43,"end":108.244995}]}}]}],"paragraphs":{"transcript":"\nChannel 0: I'm\n\nChannel 1: Hi. To record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Andrew calling about cybersecurity.\n\nChannel 1: Thanks, Andrew. Please stay on the line. Hello?\n\nChannel 0: Hi. This is Andrew from Vigilance AI. Is this Ross?\n\nChannel 1: Yes. It is.\n\nChannel 0: Oh, Ross. Just a really quick one. Vigilance AI is our around the clock AI security analyst. Every alert that fires gets investigated for you in under five minutes without adding headcount or placing your existing staff. Would you be available for a quick demo?\n\nChannel 1: Where do you think I work?\n\nChannel 0: Well, if you're available by tomorrow, I\n\nChannel 1: No.\n\nChannel 0: could\n\nChannel 1: No. No. No.\n\nChannel 0: serve\n\nChannel 1: Where do you think I work at? Because\n\nChannel 0: oh,\n\nChannel 1: I I\n\nChannel 0: yeah.\n\nChannel 1: I'm\n\nChannel 0: Ross,\n\nChannel 1: I'm\n\nChannel 0: are are you still the chief of technology officer in Coastline Credit Union?\n\nChannel 1: no.\n\nChannel 0: Oh, I'm sorry. You mean you're you already retired?\n\nChannel 1: No. I no longer work there. I've got another role, non IT related at another organization.\n\nChannel 0: Oh, I'm sorry then. Really apologize for this survey, Ross. Yeah. I'm just going to update our information about that. Just wanna thank you, mate, for taking the call.\n\nYou take\n\nChannel 1: Okay.\n\nChannel 0: care, Ross.\n\nChannel 1: Cheers. Bye bye.\n\nChannel 0: Bye bye.","paragraphs":[{"sentences":[{"text":"I'm","start":0.0,"end":0.5,"sentiment":"neutral","sentiment_score":0.03291550278663635}],"sentiment":"neutral","sentiment_score":0.03291550278663635,"channel":0,"num_words":1,"start":0.0,"end":0.5},{"sentences":[{"text":"Hi.","start":0.16,"end":0.32,"sentiment":"neutral","sentiment_score":0.04089600592851639},{"text":"To record your name and reason for calling, I'll see if this person is available.","start":0.32,"end":4.42,"sentiment":"neutral","sentiment_score":0.033341933662692703}],"sentiment":"neutral","sentiment_score":0.033814063179306686,"channel":1,"num_words":16,"start":0.16,"end":4.42},{"sentences":[{"text":"Andrew calling about cybersecurity.","start":6.3999996,"end":8.5,"sentiment":"neutral","sentiment_score":0.03374032583087683}],"sentiment":"neutral","sentiment_score":0.03374032583087683,"channel":0,"num_words":4,"start":6.3999996,"end":8.5},{"sentences":[{"text":"Thanks, 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do you think I work at?","start":66.53,"end":69.135,"sentiment":"neutral","sentiment_score":-0.09658414285097804},{"text":"Because","start":70.575005,"end":71.055,"sentiment":"neutral","sentiment_score":-0.05281888321042061}],"sentiment":"neutral","sentiment_score":-0.09111348539590836,"channel":1,"num_words":8,"start":66.53,"end":71.055},{"sentences":[{"text":"oh,","start":70.95,"end":71.45,"sentiment":"neutral","sentiment_score":-0.03342093154788017}],"sentiment":"neutral","sentiment_score":-0.03342093154788017,"channel":0,"num_words":1,"start":70.95,"end":71.45},{"sentences":[{"text":"I 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Ross.","start":96.79,"end":99.37,"sentiment":"neutral","sentiment_score":-0.23996216555436453},{"text":"Yeah.","start":100.27694,"end":100.43694,"sentiment":"neutral","sentiment_score":0.0669407770037651},{"text":"I'm just going to update our information about that.","start":100.43694,"end":103.25694,"sentiment":"neutral","sentiment_score":0.14162666516171563},{"text":"Just wanna thank you, mate, for taking the call.","start":103.39694,"end":105.73694,"sentiment":"positive","sentiment_score":0.4424210257000393}],"sentiment":"neutral","sentiment_score":0.11876345657069108,"channel":0,"num_words":29,"start":94.71,"end":105.73694},{"sentences":[{"text":"You 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The representative offered a demo and asked if the customer was available, but the customer declined and apologized for the survey. The call ended with the representative updating their information and thanking the customer for taking the call."},"intents":{"segments":[{"text":"To record your name and reason for calling, I'll see if this person is available. Andrew calling about cybersecurity.","start_word":2,"end_word":20,"intents":[{"intent":"Gather caller information","confidence_score":0.0011901556}]}]},"sentiments":{"segments":[{"text":"I'm Hi. To record your name and reason for calling, I'll see if this person is available. Andrew calling about cybersecurity.","start_word":0,"end_word":20,"sentiment":"neutral","sentiment_score":0.03545086085796356},{"text":"Thanks, Andrew.","start_word":21,"end_word":22,"sentiment":"positive","sentiment_score":0.3979884684085846},{"text":"Please stay on the line. Hello? Hi. This is Andrew from Vigilance AI. Is this Ross? Yes. It is. Oh, Ross. Just a really quick one. Vigilance AI is our around the clock AI security analyst. Every alert that fires gets investigated for you in under five minutes without adding headcount or placing your existing staff. Would you be available for a quick demo? Where do you think I work? Well, if you're available by tomorrow, I No. could No. No. No. serve Where do you think I work at? Because oh, I I yeah. I'm Ross, I'm are are you still the chief of technology officer in Coastline Credit Union? no. Oh, I'm sorry. You mean you're you already retired? No. I no longer work there. I've got another role, non IT related at another organization. Oh, I'm sorry then. Really apologize for this survey, Ross. Yeah. 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