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It's Jenna here phoning from Oakview Financial. How are you today? I'm well. I'm well.\n\nThank you. Just before I go any further, I just need to let you know that our calls are recorded for quality and coaching purposes. Is that okay? Wonderful. And I just need to do three points of ID, please.\n\nCan you please confirm your full name, date of birth, and address? And your address, please? Perfect. That is wonderful. Thank you so much for that, Sharon.\n\nI am phoning today to complete our annual review. Do you have a do you have a time for that today? Yep. Beautiful. Just before I do go any further, there is do you have access to your emails at all?\n\nOh, okay. Yes? No. Look. I'd prefer you to be safe.\n\nIs it do you want me to phone you back? Or I could it's just a bunch of documents that you are going to receive as part of the annual review process, and you can look at them post our discussion, or I can phone you back. I can do that. Of course. 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Sharon speaking.\n\nChannel 0: Hi, Sharon. It's Jenna here phoning from Oakview Financial. How are you today?\n\nChannel 1: I'm well. How are you?\n\nChannel 0: I'm well. I'm well. Thank you. Just before I go any further, I just need to let you know that our calls are recorded for quality and coaching purposes. Is that okay?\n\nChannel 1: Yeah. That's fine.\n\nChannel 0: Wonderful. And I just need to do three points of ID, please. Can you please confirm your full name, date of birth, and address?\n\nChannel 1: Sharon Leanne restart 09/25/1969.\n\nChannel 0: And your address, please?\n\nChannel 1: Oh, sorry. 2207Slash35BurdetteStreetAlbion.\n\nChannel 0: Perfect. That is wonderful. Thank you so much for that, Sharon. I am phoning today to complete our annual review. Do you have a do you have a time for that today?\n\nChannel 1: Yep.\n\nChannel 0: Yep. Beautiful. Just before I do go any further, there is do you have access to your emails at all?\n\nChannel 1: I'm actually just driving at the moment.\n\nChannel 0: Oh,\n\nChannel 1: Do\n\nChannel 0: okay.\n\nChannel 1: you need me to\n\nChannel 0: Yes?\n\nChannel 1: pull over?\n\nChannel 0: No. Look. I'd prefer you to be safe. Is it do you want me to phone you back? Or I could it's just a bunch of documents that you are going to receive as part of the annual review process, and you can\n\nChannel 1: Oh,\n\nChannel 0: look at them\n\nChannel 1: okay.\n\nChannel 0: post our discussion, or I can phone you back. I\n\nChannel 1: Can you send me back about 10:30?\n\nChannel 0: can do that.\n\nChannel 1: Or\n\nChannel 0: Of course.\n\nChannel 1: is that okay?\n\nChannel 0: Of course, that's okay. I will phone you back then.\n\nChannel 1: Alright. Sorry about that.\n\nChannel 0: No. Don't be silly. Don't be silly. I'll speak to you then, Sharon.\n\nChannel 1: Okay. Thank you.\n\nChannel 0: Thanks. Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.39999998,"end":0.9,"sentiment":"neutral","sentiment_score":0.023781945928931236},{"text":"Sharon speaking.","start":1.52,"end":2.42,"sentiment":"neutral","sentiment_score":0.025788839906454086}],"sentiment":"neutral","sentiment_score":0.025119875247279804,"channel":1,"num_words":3,"start":0.39999998,"end":2.42},{"sentences":[{"text":"Hi, Sharon.","start":2.96,"end":3.76,"sentiment":"neutral","sentiment_score":0.1399642750620842},{"text":"It's Jenna here phoning from Oakview Financial.","start":3.76,"end":6.3199997,"sentiment":"neutral","sentiment_score":0.16426630105291093},{"text":"How are you today?","start":6.3199997,"end":7.22,"sentiment":"neutral","sentiment_score":0.21806725487113}],"sentiment":"neutral","sentiment_score":0.17708166745992807,"channel":0,"num_words":13,"start":2.96,"end":7.22},{"sentences":[{"text":"I'm 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10:30?","start":81.335,"end":83.515,"sentiment":"neutral","sentiment_score":-0.00011997962636607034}],"sentiment":"neutral","sentiment_score":-0.00011997962636607034,"channel":1,"num_words":7,"start":81.335,"end":83.515},{"sentences":[{"text":"can do that.","start":84.36,"end":85.0,"sentiment":"neutral","sentiment_score":0.007329870946705341}],"sentiment":"neutral","sentiment_score":0.007329870946705341,"channel":0,"num_words":3,"start":84.36,"end":85.0},{"sentences":[{"text":"Or","start":84.935,"end":85.435,"sentiment":"neutral","sentiment_score":0.005735756829380989}],"sentiment":"neutral","sentiment_score":0.005735756829380989,"channel":1,"num_words":1,"start":84.935,"end":85.435},{"sentences":[{"text":"Of course.","start":85.0,"end":85.82,"sentiment":"neutral","sentiment_score":0.015695519745349884}],"sentiment":"neutral","sentiment_score":0.015695519745349884,"channel":0,"num_words":2,"start":85.0,"end":85.82},{"sentences":[{"text":"is that okay?","start":86.75,"end":87.89,"sentiment":"neutral","sentiment_score":0.029718523224194843}],"sentiment":"neutral","sentiment_score":0.029718523224194843,"channel":1,"num_words":3,"start":86.75,"end":87.89},{"sentences":[{"text":"Of course, that's okay.","start":88.2,"end":89.48,"sentiment":"neutral","sentiment_score":0.04257182311266661},{"text":"I will phone you back then.","start":89.48,"end":90.94,"sentiment":"neutral","sentiment_score":0.02767154946923256}],"sentiment":"neutral","sentiment_score":0.033631658926606176,"channel":0,"num_words":10,"start":88.2,"end":90.94},{"sentences":[{"text":"Alright.","start":91.310005,"end":91.79,"sentiment":"neutral","sentiment_score":0.001330168335698545},{"text":"Sorry about 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They confirm her personal details and offer to call her back or send her documents via email. Sharon requests that she be safe and the representative agrees to call her back at a later time."},"intents":{"segments":[{"text":"Just before I go any further, I just need to let you know that our calls are recorded for quality and coaching purposes. Is that okay? Yeah.","start_word":27,"end_word":53,"intents":[{"intent":"Confirm call recording","confidence_score":0.2063907}]},{"text":"And I just need to do three points of ID, please. Can you please confirm your full name, date of birth, and address?","start_word":57,"end_word":79,"intents":[{"intent":"Obtain information","confidence_score":0.0013336509}]},{"text":"Thank you so much for that, Sharon. I am phoning today to complete our annual review. Do you have a do you have a time for that today? Yep.","start_word":95,"end_word":123,"intents":[{"intent":"Complete annual review","confidence_score":0.6316319}]},{"text":"Just before I do go any further, there is do you have access to your emails at all?","start_word":126,"end_word":143,"intents":[{"intent":"Request email access","confidence_score":0.034987923}]},{"text":"I Can you send me back about 10:30? can do that.","start_word":218,"end_word":228,"intents":[{"intent":"Request callback","confidence_score":0.06411056}]}]},"sentiments":{"segments":[{"text":"Hello. Sharon speaking. Hi, Sharon. It's Jenna here phoning from Oakview Financial. How are you today? I'm well. How are you? I'm well.","start_word":0,"end_word":22,"sentiment":"neutral","sentiment_score":0.17581602931022644},{"text":"I'm well. Thank you.","start_word":23,"end_word":26,"sentiment":"positive","sentiment_score":0.4218083620071411},{"text":"Just before I go any further, I just need to let you know that our calls are recorded for quality and coaching purposes. Is that okay? Yeah. That's fine.","start_word":27,"end_word":55,"sentiment":"neutral","sentiment_score":0.07394405454397202},{"text":"Wonderful.","start_word":56,"end_word":56,"sentiment":"positive","sentiment_score":0.5192486643791199},{"text":"And I just need to do three points of ID, please. Can you please confirm your full name, date of birth, and address? Sharon Leanne restart 09/25/1969. And your address, please? Oh, sorry. 2207Slash35BurdetteStreetAlbion.","start_word":57,"end_word":90,"sentiment":"neutral","sentiment_score":0.03126576542854309},{"text":"Perfect. That is wonderful. Thank you so much for that, Sharon.","start_word":91,"end_word":101,"sentiment":"positive","sentiment_score":0.6104074120521545},{"text":"I am phoning today to complete our annual review. Do you have a do you have a time for that today? Yep. Yep. Beautiful. Just before I do go any further, there is do you have access to your emails at all? I'm actually just driving at the moment. Oh, Do okay. you need me to Yes? pull over? No. Look. I'd prefer you to be safe. Is it do you want me to phone you back? Or I could it's just a bunch of documents that you are going to receive as part of the annual review process, and you can Oh, look at them okay. post our discussion, or I can phone you back. I Can you send me back about 10:30? can do that. Or Of course. is that okay? Of course, that's okay. I will phone you back then. Alright. Sorry about that. No. Don't be silly. Don't be silly. I'll speak to you then, Sharon. Okay. Thank you. Thanks. Bye. Bye.","start_word":102,"end_word":267,"sentiment":"neutral","sentiment_score":0.025942284613847733}],"average":{"sentiment":"neutral","sentiment_score":0.07952627814618726}}}}