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Urchin.","start":48.855,"end":50.235,"sentiment":"neutral","sentiment_score":-0.015772197706003983}],"sentiment":"neutral","sentiment_score":-0.015772197706003983,"channel":0,"num_words":3,"start":48.855,"end":50.235},{"sentences":[{"text":"Alright.","start":51.755,"end":52.155,"sentiment":"neutral","sentiment_score":-0.000804562761913985},{"text":"Just give me a sec.","start":52.155,"end":53.375,"sentiment":"neutral","sentiment_score":-0.009514976106584073},{"text":"Is there a guy named Ben or Ben with us?","start":56.690002,"end":59.43,"sentiment":"neutral","sentiment_score":-0.026943240500986575},{"text":"IT manager?","start":59.57,"end":60.29,"sentiment":"neutral","sentiment_score":-0.03475426323711872},{"text":"He's 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is Javed at the moment in IT.","start":65.174934,"end":68.31494,"sentiment":"neutral","sentiment_score":-0.1525047251156398}],"sentiment":"neutral","sentiment_score":-0.14761008868614833,"channel":1,"num_words":15,"start":64.854935,"end":68.31494},{"sentences":[{"text":"Alright.","start":69.95487,"end":70.45487,"sentiment":"neutral","sentiment_score":0.0013824068009853363},{"text":"Okay.","start":70.59488,"end":70.99487,"sentiment":"neutral","sentiment_score":0.0032797325402498245},{"text":"No.","start":70.99487,"end":71.15488,"sentiment":"neutral","sentiment_score":-0.04464220628142357},{"text":"No.","start":71.15488,"end":71.394875,"sentiment":"neutral","sentiment_score":-0.00643458217382431},{"text":"No worries.","start":71.394875,"end":72.05488,"sentiment":"neutral","sentiment_score":0.0829460471868515}],"sentiment":"neutral","sentiment_score":0.019912907543281715,"channel":0,"num_words":6,"start":69.95487,"end":72.05488},{"sentences":[{"text":"Thank you.","start":72.114876,"end":72.77487,"sentiment":"neutral","sentiment_score":0.22766613960266113}],"sentiment":"neutral","sentiment_score":0.22766613960266113,"channel":0,"num_words":2,"start":72.114876,"end":72.77487}]},"summary":{"result":"success","short":"A representative from Allied Integrated Management calls to speak with Ben Bannon regarding IT. The representative asks if Ben has called the right place and mentions that he works as an IT manager. The representative then checks if there is a Ben with them but receives no response."},"intents":{"segments":[{"text":"May I speak with Ben Bannon? Yeah.","start_word":16,"end_word":22,"intents":[{"intent":"Speak with benedict","confidence_score":0.02787394}]},{"text":"Is there a guy named Ben or Ben with us? IT manager?","start_word":91,"end_word":102,"intents":[{"intent":"Confirm it department","confidence_score":0.22695719},{"intent":"Confirm it manager","confidence_score":0.20253938}]},{"text":"The only guy who works with us is Javed at the moment in IT. Alright.","start_word":109,"end_word":123,"intents":[{"intent":"Confirm javed job","confidence_score":0.0014886197}]}]},"sentiments":{"segments":[{"text":"Hi, and thank you for contacting Allied Integrated Management.","start_word":0,"end_word":8,"sentiment":"positive","sentiment_score":0.5689181089401245},{"text":"Hi. Keith from Allied. Yeah.","start_word":9,"end_word":13,"sentiment":"neutral","sentiment_score":0.1545925885438919},{"text":"Good morning.","start_word":14,"end_word":15,"sentiment":"positive","sentiment_score":0.3598344922065735},{"text":"May I speak with Ben Bannon? Yeah. Yeah. Okay. You're in call in regards to Regarding IT. regarding what? IT. IT. Yep. Have you called at the right place? Because this is Allied Securities. Alright. Yep. Allied integrated management. Yes. Correct. And I Ben don't is working in the IT department. He worked as an IT manager, I believe. Ben. Okay. Just give me a sec. Ben and Urchin. Alright. Just give me a sec. Is there a guy named Ben or Ben with us? IT manager? He's Javed. Right? Hello? Hello? Yeah. The only guy who works with us is Javed at the moment in IT. Alright. Okay. No. No. No worries. Thank you.","start_word":16,"end_word":130,"sentiment":"neutral","sentiment_score":-0.02342834323644638}],"average":{"sentiment":"neutral","sentiment_score":0.03071296448801078}}}}