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Everything was as of the plan. Everything went well. And, yeah, just wanted to hear some updates from you. Is this, yeah, is there any comments or anything that, you know, basically challenging how everything was done properly? I just had a chat with Jason distance that everything went well. Yeah. Yeah. Yeah. How was Jason? Yeah. No. Thank you so much. Thank you so much. The the the the challenges, like I'm sorry for any well, all the inconsistencies. The reason why, because right now, everyone's trying to finish the job safely before the end of this month, and everyone's just going ballistic crazy in order to get the saw, in order to get the deliveries, in order to make sure everything's done alright. Everything basically, weather is not even you know, even the weather is not helping. So everything yeah. Everything is adding up crazy stuff. You know, we're trying to make sure that we can do whatever needed to be done as as as practically as rightfully as possible. But sometimes, you know yeah. So I I'm glad that everything went well. Everything went as for the plan, but, yeah, it took us a little extra time, but that's okay. That's not I forgot nothing to worry about. Hopefully. You're cutting off. Yeah. No. No. My it's all good. My what I'm gonna be doing is I'm gonna get one of my blogs to send send you an invoice today. If you can please process it within within within as soon as possible, that'll be a great help. And the inspector should be on its way, which may take at least a week or two to come down to make sure that give us a certificate and whatnot. So still a little bit of process, but we'll make sure that it'll be all done within the time frame. We got nothing to worry about. Yeah. Yeah. Yeah. Yeah. The inspector sorry. Inspector, the way it works basically. We once we finish the paperwork, we'll send the paperwork to the ESV, which is electricity electricity in Victoria. And what they do is they assign the inspector, and inspector will send you a text message or call you before they can pop in pop out. So, basically, you'll receive a very well advanced notification that, hey. Listen. My name is x y zed. I'm coming out either tomorrow or day after. Can you please you know, if if you're gonna be home, that'll be great if if they require access. If they don't require access, they'll say we'll be there at your property. We'll inspect. We're just giving you a heads up. So, yeah, it's it's pretty much very straightforward probably you have in the process. Yeah. Yeah. They just contact you directly. So we being there will get to know about it because that is ESB, which is Electricity State Victoria. So they they have their own processes. So once we send the paperwork off, they'll basically start processing and start putting inspector into the frame. And, yeah, pretty much, the moment we assign the inspector, we'll contact you straight away, he or she, whoever it's gonna be. Yeah. So inspector may take about half an hour, forty five minutes on your property. He or she will go through everything on the roof, on the search board, on the batteries, and everything make to make sure everything's done does it right. Any questions? Last thing we need is my when when everything is done, when when Spectrum will go through, we need we need to feed the mafia, which is basically Google. We just need to leave some reviews up there because everyone goes on Google these days to connect with people. So hence, that's something which we always request to our customers. I'll be at great help. We'll be sending you all the details. But whenever you're happy, whenever you're ready, just, you know, leave some detailed reviews and detailed notes up there so that, you know, people can look at it and we get more business. My no. No. No. We'll send you the link. We'll send you the link. We'll send you Yeah. We'll send you the link. They may ask for photos and whatnot. Mine And, apparently, you know, we've just realized we've never done this before, but we realized that we have to feed, you know, Google and Facebook because they are the biggest mafias. And without them, we can't do anything pretty much, you know, unless we pay them significant amount of money, which we don't intend to. But, apparently, it seems like that we gotta take that route moving forward in future, and for that, they need reviews. Oh, yeah. Well, that's what I'm saying. I had a chat with the Google exec. I was, like, Asia Pacific manager probably six months ago, and I've told him I've told her on her face that, hey. Listen. You know, you guys are more than mafias. If we need to run the business, we have to pay you guys. And she started laughing. I was like, pretty much you can say that. Because yeah. That's that's the reality. And everyone is like, going through Google, don't understand the people. You've been around for that long, but you still gotta pay you know, do do do you pay for your marketing, Google marketing, or not? Yeah. That's 100 percent true. Well, the best people. That's correct. Yeah. Oh, well, you know, they they quoted us, what, $15 a month. They quoted us $15 a month because they saw our reach. They saw our approach, and they said, you know, the market is messy. And in order to get you up there on the top, it's gonna cost you probably around $15,000 a month. I was like, really? Facebook, you know, tire kickers, right, left, and center. We got so many tire kickers every time we run a campaign. Tire kickers, right, left, and center need to know this, and that's it. We invest. See, we invest so much time on the quotation, but they don't care. Mate, they just yeah. They just do that for the sake of doing that. And when you call them next day oh, who is it? Oh, I don't know. I can't remember. So half of the memory is just, like, under the seconds that okay. The minutes the seconds they decide, oh, let's inquire, and then they forget about it because it's too crowded. Well, never mind. Might well, we're doing whatever we can, but, you know, apparently, we gotta win somewhere. So, yeah, let's see how we're gonna go. But, yeah, thank you so much for your time. And, Matt, feel free to let us know if we can solve any more friends and family. And, yeah, any questions, feel free to call me, Matt, anytime. No worries, man. Thank you so much. Have a good one. Cheers. Thanks. Bye. 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morning. How are you? Very, very good. Thanks. Are you sounds like you're driving.\n\nAre you good to talk? Oh, yeah. Okay. I just wanted to see how did it all go. Everything was as of the plan.\n\nEverything went well. And, yeah, just wanted to hear some updates from you. Is this, yeah, is there any comments or anything that, you know, basically challenging how everything was done properly? I just had a chat with Jason distance that everything went well. Yeah.\n\nYeah. Yeah. How was Jason? Yeah. No.\n\nThank you so much. Thank you so much. The the the the challenges, like I'm sorry for any well, all the inconsistencies. The reason why, because right now, everyone's trying to finish the job safely before the end of this month, and everyone's just going ballistic crazy in order to get the saw, in order to get the deliveries, in order to make sure everything's done alright. Everything basically, weather is not even you know, even the weather is not helping.\n\nSo everything yeah. Everything is adding up crazy stuff. You know, we're trying to make sure that we can do whatever needed to be done as as as practically as rightfully as possible. But sometimes, you know yeah. So I I'm glad that everything went well.\n\nEverything went as for the plan, but, yeah, it took us a little extra time, but that's okay. That's not I forgot nothing to worry about. Hopefully. You're cutting off. Yeah.\n\nNo. No. My it's all good. My what I'm gonna be doing is I'm gonna get one of my blogs to send send you an invoice today. If you can please process it within within within as soon as possible, that'll be a great help.\n\nAnd the inspector should be on its way, which may take at least a week or two to come down to make sure that give us a certificate and whatnot. So still a little bit of process, but we'll make sure that it'll be all done within the time frame. We got nothing to worry about. Yeah. Yeah.\n\nYeah. Yeah. The inspector sorry. Inspector, the way it works basically. We once we finish the paperwork, we'll send the paperwork to the ESV, which is electricity electricity in Victoria.\n\nAnd what they do is they assign the inspector, and inspector will send you a text message or call you before they can pop in pop out. So, basically, you'll receive a very well advanced notification that, hey. Listen. My name is x y zed. I'm coming out either tomorrow or day after.\n\nCan you please you know, if if you're gonna be home, that'll be great if if they require access. If they don't require access, they'll say we'll be there at your property. We'll inspect. We're just giving you a heads up. So, yeah, it's it's pretty much very straightforward probably you have in the process.\n\nYeah. Yeah. They just contact you directly. So we being there will get to know about it because that is ESB, which is Electricity State Victoria. So they they have their own processes.\n\nSo once we send the paperwork off, they'll basically start processing and start putting inspector into the frame. And, yeah, pretty much, the moment we assign the inspector, we'll contact you straight away, he or she, whoever it's gonna be. Yeah. So inspector may take about half an hour, forty five minutes on your property. He or she will go through everything on the roof, on the search board, on the batteries, and everything make to make sure everything's done does it right.\n\nAny questions? Last thing we need is my when when everything is done, when when Spectrum will go through, we need we need to feed the mafia, which is basically Google. We just need to leave some reviews up there because everyone goes on Google these days to connect with people. So hence, that's something which we always request to our customers. I'll be at great help.\n\nWe'll be sending you all the details. But whenever you're happy, whenever you're ready, just, you know, leave some detailed reviews and detailed notes up there so that, you know, people can look at it and we get more business. My no. No. No.\n\nWe'll send you the link. We'll send you the link. We'll send you Yeah. We'll send you the link. They may ask for photos and whatnot.\n\nMine And, apparently, you know, we've just realized we've never done this before, but we realized that we have to feed, you know, Google and Facebook because they are the biggest mafias. And without them, we can't do anything pretty much, you know, unless we pay them significant amount of money, which we don't intend to. But, apparently, it seems like that we gotta take that route moving forward in future, and for that, they need reviews. Oh, yeah. Well, that's what I'm saying.\n\nI had a chat with the Google exec. I was, like, Asia Pacific manager probably six months ago, and I've told him I've told her on her face that, hey. Listen. You know, you guys are more than mafias. If we need to run the business, we have to pay you guys.\n\nAnd she started laughing. I was like, pretty much you can say that. Because yeah. That's that's the reality. And everyone is like, going through Google, don't understand the people.\n\nYou've been around for that long, but you still gotta pay you know, do do do you pay for your marketing, Google marketing, or not? Yeah. That's 100 percent true. Well, the best people. That's correct.\n\nYeah. Oh, well, you know, they they quoted us, what, $15 a month. They quoted us $15 a month because they saw our reach. They saw our approach, and they said, you know, the market is messy. And in order to get you up there on the top, it's gonna cost you probably around $15,000 a month.\n\nI was like, really? Facebook, you know, tire kickers, right, left, and center. We got so many tire kickers every time we run a campaign. Tire kickers, right, left, and center need to know this, and that's it. We invest.\n\nSee, we invest so much time on the quotation, but they don't care. Mate, they just yeah. They just do that for the sake of doing that. And when you call them next day oh, who is it? Oh, I don't know.\n\nI can't remember. So half of the memory is just, like, under the seconds that okay. The minutes the seconds they decide, oh, let's inquire, and then they forget about it because it's too crowded. Well, never mind. Might well, we're doing whatever we can, but, you know, apparently, we gotta win somewhere.\n\nSo, yeah, let's see how we're gonna go. But, yeah, thank you so much for your time. And, Matt, feel free to let us know if we can solve any more friends and family. And, yeah, any questions, feel free to call me, Matt, anytime. No worries, man.\n\nThank you so much. Have a good one. Cheers. Thanks. Bye.\n\nBye.","paragraphs":[{"sentences":[{"text":"Good morning.","start":2.56,"end":3.04,"sentiment":"positive","sentiment_score":0.41206634044647217},{"text":"How are you?","start":3.04,"end":3.78,"sentiment":"neutral","sentiment_score":0.2928111453851064},{"text":"Very, very good.","start":6.24,"end":7.04,"sentiment":"positive","sentiment_score":0.7380218903223673},{"text":"Thanks.","start":7.04,"end":7.52,"sentiment":"positive","sentiment_score":0.5773154497146606},{"text":"Are you sounds like you're driving.","start":7.52,"end":9.22,"sentiment":"neutral","sentiment_score":0.07982049013177554}],"sentiment":"neutral","sentiment_score":0.3315246785680453,"num_words":15,"start":2.56,"end":9.22},{"sentences":[{"text":"Are you good to talk?","start":9.28,"end":10.98,"sentiment":"neutral","sentiment_score":0.05084213837981224},{"text":"Oh, yeah.","start":12.719999,"end":13.38,"sentiment":"neutral","sentiment_score":0.06538324058055878},{"text":"Okay.","start":16.225,"end":16.545,"sentiment":"neutral","sentiment_score":0.08227083086967468},{"text":"I just wanted to see how did it all go.","start":16.545,"end":19.525,"sentiment":"neutral","sentiment_score":0.19662850946187974},{"text":"Everything was as of the plan.","start":19.585,"end":21.425,"sentiment":"positive","sentiment_score":0.4920946806669235}],"sentiment":"neutral","sentiment_score":0.224420882606258,"num_words":24,"start":9.28,"end":21.425},{"sentences":[{"text":"Everything went well.","start":21.425,"end":22.645,"sentiment":"positive","sentiment_score":0.6089860399564108},{"text":"And, yeah, just wanted to hear some updates from you.","start":23.105,"end":26.465,"sentiment":"neutral","sentiment_score":0.21126603335142136},{"text":"Is this, yeah, is there any comments or anything that, you know, basically challenging how everything was done 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Jason?","start":91.07,"end":92.049995,"sentiment":"neutral","sentiment_score":0.13570123414198557},{"text":"Yeah.","start":94.99,"end":95.49,"sentiment":"neutral","sentiment_score":0.0884096696972847},{"text":"No.","start":97.395,"end":97.895,"sentiment":"neutral","sentiment_score":0.10790464282035828}],"sentiment":"neutral","sentiment_score":0.08281597428555999,"num_words":7,"start":58.89,"end":97.895},{"sentences":[{"text":"Thank you so much.","start":102.674995,"end":103.55499,"sentiment":"positive","sentiment_score":0.6650821268558502},{"text":"Thank you so much.","start":103.55499,"end":104.615,"sentiment":"positive","sentiment_score":0.6226575076580048},{"text":"The the the the challenges, like I'm sorry for any well, all the inconsistencies.","start":105.075,"end":110.935,"sentiment":"neutral","sentiment_score":-0.1986540076988084},{"text":"The reason why, because right now, everyone's trying to finish the job safely before the end of this month, and everyone's just going ballistic crazy in order to get the saw, in order to get the deliveries, in order to make sure everything's done alright.","start":111.55499,"end":124.69,"sentiment":"neutral","sentiment_score":0.11695983409881591},{"text":"Everything basically, weather is not even you know, even the weather is not helping.","start":124.990005,"end":130.50499,"sentiment":"neutral","sentiment_score":-0.21258431673049927}],"sentiment":"neutral","sentiment_score":0.05749153741347937,"num_words":81,"start":102.674995,"end":130.50499},{"sentences":[{"text":"So everything yeah.","start":130.885,"end":132.985,"sentiment":"neutral","sentiment_score":-0.08709513644377391},{"text":"Everything is adding up crazy stuff.","start":133.605,"end":136.425,"sentiment":"neutral","sentiment_score":-0.17593360940615335},{"text":"You know, we're trying to make sure that we can do whatever needed to be done as as as practically as rightfully as 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through everything on the roof, on the search board, on the batteries, and everything make to make sure everything's done does it right.","start":285.11002,"end":293.21002,"sentiment":"neutral","sentiment_score":0.07963235197322709}],"sentiment":"neutral","sentiment_score":0.059649366526359535,"num_words":83,"start":265.895,"end":293.21002},{"sentences":[{"text":"Any questions?","start":296.815,"end":299.235,"sentiment":"neutral","sentiment_score":0.0404900424182415},{"text":"Last thing we need is my when when everything is done, when when Spectrum will go through, we need we need to feed the mafia, which is basically Google.","start":300.655,"end":310.13,"sentiment":"neutral","sentiment_score":0.10248757680428439},{"text":"We just need to leave some reviews up there because everyone goes on Google these days to connect with people.","start":310.35,"end":317.47,"sentiment":"neutral","sentiment_score":0.13221943452954293},{"text":"So hence, that's something which we always request to 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no.","start":339.94,"end":342.81998,"sentiment":"neutral","sentiment_score":-0.025896159932017323},{"text":"No.","start":342.81998,"end":342.97998,"sentiment":"neutral","sentiment_score":-0.08109468221664429},{"text":"No.","start":342.97998,"end":343.13998,"sentiment":"neutral","sentiment_score":-0.06157800182700157}],"sentiment":"neutral","sentiment_score":0.21085618385537105,"num_words":44,"start":322.445,"end":343.13998},{"sentences":[{"text":"We'll send you the link.","start":343.13998,"end":344.36,"sentiment":"neutral","sentiment_score":-0.0018029612954705953},{"text":"We'll send you the link.","start":344.41998,"end":345.3,"sentiment":"neutral","sentiment_score":0.06091044172644615},{"text":"We'll send you Yeah.","start":345.3,"end":346.18,"sentiment":"neutral","sentiment_score":0.08322032075375319},{"text":"We'll send you the link.","start":346.18,"end":347.06,"sentiment":"neutral","sentiment_score":0.1513639360666275},{"text":"They may ask for photos and 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yeah.","start":384.685,"end":385.165,"sentiment":"neutral","sentiment_score":-0.3212963044643402},{"text":"Well, that's what I'm saying.","start":385.165,"end":386.205,"sentiment":"neutral","sentiment_score":-0.25335368514060974}],"sentiment":"neutral","sentiment_score":-0.19040461871329517,"num_words":84,"start":348.9,"end":386.205},{"sentences":[{"text":"I had a chat with the Google exec.","start":386.205,"end":389.085,"sentiment":"neutral","sentiment_score":-0.0759438406676054},{"text":"I was, like, Asia Pacific manager probably six months ago, and I've told him I've told her on her face that, hey.","start":389.085,"end":395.485,"sentiment":"neutral","sentiment_score":-0.08302877724848011},{"text":"Listen.","start":395.485,"end":395.985,"sentiment":"neutral","sentiment_score":-0.13531248271465302},{"text":"You know, you guys are more than mafias.","start":396.35,"end":398.13,"sentiment":"neutral","sentiment_score":-0.2717229202389717},{"text":"If we need to run the business, we have 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somewhere.","start":530.255,"end":535.635,"sentiment":"neutral","sentiment_score":-0.05250029082720478}],"sentiment":"neutral","sentiment_score":-0.11342830173144082,"num_words":53,"start":514.97003,"end":535.635},{"sentences":[{"text":"So, yeah, let's see how we're gonna go.","start":536.01,"end":538.17004,"sentiment":"neutral","sentiment_score":0.08234212780371308},{"text":"But, yeah, thank you so much for your time.","start":538.17004,"end":540.03,"sentiment":"positive","sentiment_score":0.43205972181426155},{"text":"And, Matt, feel free to let us know if we can solve any more friends and family.","start":540.09,"end":544.43,"sentiment":"neutral","sentiment_score":0.2865399639396107},{"text":"And, yeah, any questions, feel free to call me, Matt, anytime.","start":544.97003,"end":548.03,"sentiment":"neutral","sentiment_score":0.17198053273287686},{"text":"No worries, 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Good. Thanks. And yourself? I'm a pass I'm a passenger. I'm being driven. Yeah. Yeah. No. Look. I'm happy with everything that's that's been put in. It all looks very neat. When it was running to, I don't know, an hour or two when the boys were there on Saturday, I was watching it on the app, and I could see what was going on. And and and, yeah, all all of that's fantastic. It's great. Obviously, it probably took a little bit longer than than we had all planned, but, I mean, that's just that's just one of those things that, yeah, I hope it it it it didn't affect anything in terms of, like, whatever. It just yeah. The delivery got there a bit late and all that kind of stuff. But that I mean, yeah. I'm sure you know all that. Probably just the positioning of the batteries was probably something that I maybe didn't really consider enough or wasn't yeah. But, anyway, we found a spot that works. So that that that yeah. Otherwise, everything else has been great. How was Jay's? Yeah. Yeah. No no complaints. Yeah. I thought he was very very good. Yeah. Yeah. I'm not. No. Yeah. And all all that. You know? I'm I'm controlled sometimes. Yeah. But, yeah, like you said, the weather ticket. So Yep. Sure. So how so will I know in advance when the inspector's coming or, like, when when will that be up? Sure. But that doesn't go through you. They just contact me directly. Yep. Okay. No problem. Yep. Sounds right. No. All good. Thank you. Yeah. Absolutely. Yeah. We ask our clients to do that when we're done too. So I understand how that'll work. Will you would there be a link, or do I just hook you up and go to it? Will you send a link? Yeah. Yeah. Yep. Yes. Yep. Again, I I understand we looked down that path, but it's it's yeah. You kinda have to go down that thing, don't you? Use the evil Facebook and stuff like that. We did it we did it for, like, three months, and we just found we're paying more money and we're getting crap leads. But it was more of a more of a Facebook Instagram one because the Google one was, like, 3 or $4,000. So it was just we we yeah. I thought it was quite a lot. So, anyway, we didn't we didn't continue with it. But, yeah, it's just yeah. Anytime I look at it now and I'd see, like, a little sponsored thing, I'm like, your your ad is just there because you've paid more money to to kind of you're you're not you're not you're not necessarily the the perfect match for what I'm looking for. Yeah. Yeah. That's wow. Yeah. Yep. No. It's just bored people sitting on the couch going, oh, yeah. I wonder how much it would cost to get that done. And then it's like, oh, that's more than I thought. And then it's yeah. It's a waste of time. Yeah. Yep. Yep. Yep. No problem. Thank you. Alright. No worries. 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Good. Thanks. And yourself? I'm a pass I'm a passenger.\n\nI'm being driven. Yeah. Yeah. No. Look.\n\nI'm happy with everything that's that's been put in. It all looks very neat. When it was running to, I don't know, an hour or two when the boys were there on Saturday, I was watching it on the app, and I could see what was going on. And and and, yeah, all all of that's fantastic. It's great.\n\nObviously, it probably took a little bit longer than than we had all planned, but, I mean, that's just that's just one of those things that, yeah, I hope it it it it didn't affect anything in terms of, like, whatever. It just yeah. The delivery got there a bit late and all that kind of stuff. But that I mean, yeah. I'm sure you know all that.\n\nProbably just the positioning of the batteries was probably something that I maybe didn't really consider enough or wasn't yeah. But, anyway, we found a spot that works. So that that that yeah. Otherwise, everything else has been great. 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watching it on the app, and I could see what was going on.","start":42.375,"end":51.175,"sentiment":"neutral","sentiment_score":0.14553730962250164},{"text":"And and and, yeah, all all of that's fantastic.","start":51.175,"end":53.915,"sentiment":"positive","sentiment_score":0.475619843436612},{"text":"It's great.","start":54.055,"end":54.66,"sentiment":"positive","sentiment_score":0.6672060787677765}],"sentiment":"neutral","sentiment_score":0.3250163157423169,"num_words":59,"start":38.45,"end":54.66},{"sentences":[{"text":"Obviously, it probably took a little bit longer than than we had all planned, but, I mean, that's just that's just one of those things that, yeah, I hope it it it it didn't affect anything in terms of, like, whatever.","start":55.54,"end":68.665,"sentiment":"neutral","sentiment_score":-0.010222952115837848},{"text":"It just yeah.","start":68.665,"end":69.465004,"sentiment":"neutral","sentiment_score":-0.012804928546150526},{"text":"The delivery got there a bit late and all that kind of stuff.","start":69.465004,"end":71.785,"sentiment":"neutral","sentiment_score":-0.0850613398047594},{"text":"But that I mean, yeah.","start":71.785,"end":72.825005,"sentiment":"neutral","sentiment_score":-0.03157603368163109},{"text":"I'm sure you know all that.","start":72.825005,"end":74.365005,"sentiment":"neutral","sentiment_score":-0.01422882592305541}],"sentiment":"neutral","sentiment_score":-0.026567740644061227,"num_words":68,"start":55.54,"end":74.365005},{"sentences":[{"text":"Probably just the positioning of the batteries was probably something that I maybe didn't really consider enough or wasn't yeah.","start":74.90501,"end":83.68,"sentiment":"neutral","sentiment_score":-0.08640760602429509},{"text":"But, anyway, we found a spot that works.","start":83.68,"end":86.479996,"sentiment":"neutral","sentiment_score":0.10873568919487298},{"text":"So that that that yeah.","start":86.479996,"end":87.86,"sentiment":"neutral","sentiment_score":0.10371990650892257},{"text":"Otherwise, everything else has been great.","start":88.0,"end":89.94,"sentiment":"positive","sentiment_score":0.5145636349916458},{"text":"How was Jay's?","start":93.04,"end":94.02,"sentiment":"neutral","sentiment_score":0.09591557085514069}],"sentiment":"neutral","sentiment_score":0.07227289162221409,"num_words":42,"start":74.90501,"end":94.02},{"sentences":[{"text":"Yeah.","start":94.96,"end":95.46,"sentiment":"neutral","sentiment_score":0.06882448494434357},{"text":"Yeah.","start":95.84,"end":96.34,"sentiment":"neutral","sentiment_score":0.10530425608158112},{"text":"No no complaints.","start":96.72,"end":97.619995,"sentiment":"neutral","sentiment_score":0.11197263250748317},{"text":"Yeah.","start":98.08,"end":98.32,"sentiment":"neutral","sentiment_score":0.2752543091773987},{"text":"I thought he was very very good.","start":98.32,"end":101.055,"sentiment":"positive","sentiment_score":0.5741754514830453}],"sentiment":"positive","sentiment_score":0.36957916216208386,"num_words":13,"start":94.96,"end":101.055},{"sentences":[{"text":"Yeah.","start":101.195,"end":101.695,"sentiment":"positive","sentiment_score":0.3346019983291626},{"text":"Yeah.","start":130.985,"end":131.225,"sentiment":"neutral","sentiment_score":-0.08671708405017853},{"text":"I'm not.","start":131.225,"end":131.945,"sentiment":"neutral","sentiment_score":-0.10073573514819145},{"text":"No.","start":131.945,"end":132.445,"sentiment":"neutral","sentiment_score":-0.1392802596092224},{"text":"Yeah.","start":160.065,"end":160.565,"sentiment":"neutral","sentiment_score":0.1660432517528534}],"sentiment":"neutral","sentiment_score":0.012196072687705358,"num_words":6,"start":101.195,"end":160.565},{"sentences":[{"text":"And all all that.","start":160.705,"end":161.585,"sentiment":"neutral","sentiment_score":0.1775263249874115},{"text":"You know?","start":161.585,"end":162.145,"sentiment":"neutral","sentiment_score":0.05641329102218151},{"text":"I'm I'm controlled sometimes.","start":162.145,"end":163.685,"sentiment":"neutral","sentiment_score":-0.013740473572397605},{"text":"Yeah.","start":163.745,"end":164.065,"sentiment":"neutral","sentiment_score":0.013407981023192406},{"text":"But, yeah, like you said, the weather ticket.","start":164.065,"end":171.185,"sentiment":"neutral","sentiment_score":0.016247678315266967}],"sentiment":"neutral","sentiment_score":0.04796628396051299,"num_words":19,"start":160.705,"end":171.185},{"sentences":[{"text":"So Yep.","start":171.185,"end":172.90999,"sentiment":"neutral","sentiment_score":0.07729904353618622},{"text":"Sure.","start":203.2,"end":203.51999,"sentiment":"neutral","sentiment_score":0.1970498412847519},{"text":"So how so will I know in advance when the inspector's coming or, like, when when will that be up?","start":203.51999,"end":210.01999,"sentiment":"neutral","sentiment_score":0.08781632892787457},{"text":"Sure.","start":252.63,"end":253.11,"sentiment":"neutral","sentiment_score":0.08999887108802795},{"text":"But that doesn't go through you.","start":253.11,"end":254.47,"sentiment":"neutral","sentiment_score":0.016309360973536968}],"sentiment":"neutral","sentiment_score":0.07652765146146218,"num_words":30,"start":171.185,"end":254.47},{"sentences":[{"text":"They just contact me directly.","start":254.47,"end":256.33002,"sentiment":"neutral","sentiment_score":-0.0034487996250391006},{"text":"Yep.","start":257.59,"end":258.09,"sentiment":"neutral","sentiment_score":0.06442862749099731},{"text":"Okay.","start":258.79,"end":259.29,"sentiment":"neutral","sentiment_score":0.06210519000887871},{"text":"No problem.","start":279.81,"end":280.55,"sentiment":"neutral","sentiment_score":-0.055402159690856934},{"text":"Yep.","start":294.255,"end":294.755,"sentiment":"neutral","sentiment_score":0.123031884431839}],"sentiment":"neutral","sentiment_score":0.012151738442480565,"num_words":10,"start":254.47,"end":294.755},{"sentences":[{"text":"Sounds right.","start":295.375,"end":296.27502,"sentiment":"neutral","sentiment_score":0.13692787289619446},{"text":"No.","start":298.17502,"end":298.575,"sentiment":"neutral","sentiment_score":0.0007131583988666534},{"text":"All good.","start":298.575,"end":299.135,"sentiment":"neutral","sentiment_score":0.1756308600306511},{"text":"Thank you.","start":299.135,"end":299.795,"sentiment":"positive","sentiment_score":0.4486740380525589},{"text":"Yeah.","start":334.56,"end":334.80002,"sentiment":"neutral","sentiment_score":0.2019912302494049}],"sentiment":"neutral","sentiment_score":0.21564624132588506,"num_words":8,"start":295.375,"end":334.80002},{"sentences":[{"text":"Absolutely.","start":334.80002,"end":335.30002,"sentiment":"neutral","sentiment_score":0.23957794904708865},{"text":"Yeah.","start":335.36002,"end":335.6,"sentiment":"neutral","sentiment_score":0.14455057680606842},{"text":"We ask our clients to do that when we're done too.","start":335.6,"end":337.68,"sentiment":"neutral","sentiment_score":0.11466336859898134},{"text":"So I understand how that'll work.","start":337.68,"end":339.36002,"sentiment":"neutral","sentiment_score":0.10300182302792867},{"text":"Will you would there be a link, or do I just hook you up and go to it?","start":339.36002,"end":344.26,"sentiment":"neutral","sentiment_score":-0.006920403490463893}],"sentiment":"neutral","sentiment_score":0.05780727718327496,"num_words":37,"start":334.80002,"end":344.26},{"sentences":[{"text":"Will you send a link?","start":344.56,"end":345.52002,"sentiment":"neutral","sentiment_score":0.04443413130939007},{"text":"Yeah.","start":345.52002,"end":346.02002,"sentiment":"neutral","sentiment_score":0.10423237830400468},{"text":"Yeah.","start":361.87,"end":362.37,"sentiment":"neutral","sentiment_score":-0.14046072959899902},{"text":"Yep.","start":362.59,"end":363.09,"sentiment":"neutral","sentiment_score":-0.14171862602233887},{"text":"Yes.","start":373.33502,"end":373.815,"sentiment":"neutral","sentiment_score":0.016657119616866112}],"sentiment":"neutral","sentiment_score":0.006764533205164803,"num_words":9,"start":344.56,"end":373.815},{"sentences":[{"text":"Yep.","start":373.815,"end":374.215,"sentiment":"neutral","sentiment_score":-0.03357910364866257},{"text":"Again, I I understand we looked down that path, but it's it's yeah.","start":374.215,"end":378.45502,"sentiment":"neutral","sentiment_score":-0.33127962282070744},{"text":"You kinda have to go down that thing, don't you?","start":378.45502,"end":382.075,"sentiment":"negative","sentiment_score":-0.4659596562385559},{"text":"Use the evil Facebook and stuff like that.","start":382.695,"end":386.23502,"sentiment":"negative","sentiment_score":-0.4832686632871628},{"text":"We did it we did it for, like, three months, and we just found we're paying more money and we're getting crap leads.","start":420.38,"end":425.6,"sentiment":"negative","sentiment_score":-0.40578992470451025}],"sentiment":"negative","sentiment_score":-0.4036205152218992,"num_words":55,"start":373.815,"end":425.6},{"sentences":[{"text":"But it was more of a more of a Facebook Instagram one because the Google one was, like, 3 or $4,000.","start":426.065,"end":433.505,"sentiment":"neutral","sentiment_score":-0.16733640964542115},{"text":"So it was just we we yeah.","start":433.505,"end":436.305,"sentiment":"neutral","sentiment_score":-0.08755775594285556},{"text":"I thought it was quite a lot.","start":436.305,"end":437.665,"sentiment":"neutral","sentiment_score":-0.2530235094683511},{"text":"So, anyway, we didn't we didn't continue with it.","start":437.665,"end":442.82,"sentiment":"neutral","sentiment_score":-0.25635822779602474},{"text":"But, yeah, it's just yeah.","start":442.82,"end":445.7,"sentiment":"neutral","sentiment_score":-0.01672508046030998}],"sentiment":"neutral","sentiment_score":-0.1691629165897564,"num_words":49,"start":426.065,"end":445.7},{"sentences":[{"text":"Anytime I look at it now and I'd see, like, a little sponsored thing, I'm like, your your ad is just there because you've paid more money to to kind of you're you're not you're not you're not necessarily the the perfect match for what I'm looking for.","start":445.7,"end":459.045,"sentiment":"neutral","sentiment_score":-0.011234450445044786},{"text":"Yeah.","start":459.265,"end":459.765,"sentiment":"neutral","sentiment_score":0.05386235564947128},{"text":"Yeah.","start":459.825,"end":460.325,"sentiment":"neutral","sentiment_score":0.027275098487734795},{"text":"That's wow.","start":461.265,"end":466.405,"sentiment":"neutral","sentiment_score":-0.027981335297226906},{"text":"Yeah.","start":467.105,"end":467.605,"sentiment":"neutral","sentiment_score":-0.05952960625290871}],"sentiment":"neutral","sentiment_score":-0.010822800831552947,"num_words":53,"start":445.7,"end":467.605},{"sentences":[{"text":"Yep.","start":491.565,"end":492.065,"sentiment":"neutral","sentiment_score":-0.022796055302023888},{"text":"No.","start":497.41998,"end":497.91998,"sentiment":"negative","sentiment_score":-0.33812570571899414},{"text":"It's just bored people sitting on the couch going, oh, yeah.","start":497.97998,"end":500.53998,"sentiment":"negative","sentiment_score":-0.40624012459408154},{"text":"I wonder how much it would cost to get that done.","start":500.53998,"end":502.38,"sentiment":"neutral","sentiment_score":-0.3051355535333807},{"text":"And then it's like, oh, that's more than I thought.","start":502.38,"end":504.38,"sentiment":"neutral","sentiment_score":-0.3126252546906471}],"sentiment":"neutral","sentiment_score":-0.33271490492145805,"num_words":34,"start":491.565,"end":504.38},{"sentences":[{"text":"And then it's yeah.","start":504.38,"end":506.0,"sentiment":"neutral","sentiment_score":-0.30919598788022995},{"text":"It's a waste of time.","start":506.025,"end":512.925,"sentiment":"negative","sentiment_score":-0.42004886269569397},{"text":"Yeah.","start":516.90497,"end":517.40497,"sentiment":"neutral","sentiment_score":-0.13045665621757507},{"text":"Yep.","start":527.42004,"end":527.92004,"sentiment":"neutral","sentiment_score":-0.014255497604608536},{"text":"Yep.","start":528.22003,"end":528.72003,"sentiment":"neutral","sentiment_score":0.00883544608950615}],"sentiment":"neutral","sentiment_score":-0.2894087477276723,"num_words":12,"start":504.38,"end":528.72003},{"sentences":[{"text":"Yep.","start":545.255,"end":545.755,"sentiment":"neutral","sentiment_score":0.12890827655792236},{"text":"No problem.","start":548.615,"end":549.355,"sentiment":"positive","sentiment_score":0.4058881551027298},{"text":"Thank you.","start":549.415,"end":550.15497,"sentiment":"positive","sentiment_score":0.6844030022621155},{"text":"Alright.","start":550.63495,"end":551.13495,"sentiment":"neutral","sentiment_score":0.301618754863739},{"text":"No worries.","start":552.2349,"end":552.7949,"sentiment":"positive","sentiment_score":0.336167111992836}],"sentiment":"positive","sentiment_score":0.410430446267128,"num_words":8,"start":545.255,"end":552.7949},{"sentences":[{"text":"Bye.","start":552.7949,"end":553.2949,"sentiment":"positive","sentiment_score":0.3371608853340149}],"sentiment":"positive","sentiment_score":0.3371608853340149,"num_words":1,"start":552.7949,"end":553.2949}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Good morning. How are you?\n\nChannel 1: Good. Thanks. And yourself?\n\nChannel 0: Very, very good. Thanks. Are you sounds like you're driving. Are you good\n\nChannel 1: I'm\n\nChannel 0: to\n\nChannel 1: a\n\nChannel 0: talk?\n\nChannel 1: pass I'm a passenger. I'm being driven.\n\nChannel 0: Oh, yeah. Okay. I just wanted to see how did it all go. Everything was as of the plan. Everything went well.\n\nAnd, yeah, just wanted to hear some updates from you. Is this, yeah, is there any comments or anything that, you know, basically challenging how everything was done properly? I just had a chat with Jason distance that everything went well.\n\nChannel 1: Yeah. Yeah. No. Look. I'm happy with everything that's that's been put in.\n\nIt all looks very neat. When it was running to, I don't know, an hour or two when the boys were there on Saturday, I was watching it on the app, and I could see what was going on. And and and, yeah,\n\nChannel 0: Yeah.\n\nChannel 1: all all of that's fantastic. It's great. Obviously, it probably took a little bit longer than than we\n\nChannel 0: Yeah.\n\nChannel 1: had all planned, but, I mean, that's just that's just one of those things that, yeah, I hope it it it it didn't affect anything in terms of, like, whatever. It just yeah. The delivery got there a bit late and all that kind of stuff. But that I mean, yeah. I'm sure you know all that.\n\nProbably\n\nChannel 0: Yeah.\n\nChannel 1: just the positioning of the batteries was probably something that I maybe didn't really consider enough or wasn't yeah. But, anyway, we found a spot that works. So that that that yeah. Otherwise, everything else has been great.\n\nChannel 0: How was Jason?\n\nChannel 1: How was Jay's? Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah. No no complaints.\n\nChannel 0: No.\n\nChannel 1: Yeah. I thought he was very very good. Yeah.\n\nChannel 0: Thank you so much. Thank you so much. The the the the challenges, like I'm sorry for any well, all the inconsistencies. The reason why, because right now, everyone's trying to finish the job safely before the end of this month, and everyone's just going ballistic crazy in order to get the saw, in order to get the deliveries, in order to make sure everything's done alright. Everything basically, weather is not even you know, even the weather is not helping.\n\nSo\n\nChannel 1: Yeah. I'm not.\n\nChannel 0: everything\n\nChannel 1: No.\n\nChannel 0: yeah. Everything is adding up crazy stuff. You know, we're trying to make sure that we can do whatever needed to be done as as as practically as rightfully as possible. But sometimes, you know yeah. So I I'm glad that everything went well.\n\nEverything went as for the plan, but, yeah, it took us a little extra time, but that's okay. That's not I forgot nothing to worry about.\n\nChannel 1: Yeah. And all\n\nChannel 0: Hopefully.\n\nChannel 1: all that. You know? I'm I'm controlled sometimes. Yeah. But, yeah, like you said, the weather\n\nChannel 0: You're\n\nChannel 1: ticket.\n\nChannel 0: cutting off.\n\nChannel 1: So Yep.\n\nChannel 0: Yeah. No. No. My it's all good. My what I'm gonna be doing is I'm gonna get one of my blogs to send send you an invoice today.\n\nIf you can please process it within within within as soon as possible, that'll be a great help. And the inspector should be on its way, which may take at least a week or two to come down to make sure that give us a certificate and whatnot. So still a little bit of process, but we'll make sure that it'll be all done within the time frame. We got nothing to worry about.\n\nChannel 1: Sure. So how so will I know in advance when the inspector's coming or, like, when\n\nChannel 0: Yeah. Yeah.\n\nChannel 1: when\n\nChannel 0: Yeah. Yeah.\n\nChannel 1: will that\n\nChannel 0: The\n\nChannel 1: be\n\nChannel 0: inspector\n\nChannel 1: up?\n\nChannel 0: sorry. Inspector, the way it works basically. We once we finish the paperwork, we'll send the paperwork to the ESV, which is electricity electricity in Victoria. And what they do is they assign the inspector, and inspector will send you a text message or call you before they can pop in pop out. So, basically, you'll receive a very well advanced notification that, hey.\n\nListen. My name is x y zed. I'm coming out either tomorrow or day after. Can you please you know, if if you're gonna be home, that'll be great if if they require access. If they don't require access, they'll say we'll be there at your property.\n\nWe'll inspect. We're just giving you a heads up. So, yeah, it's it's pretty much very straightforward probably you have in the process.\n\nChannel 1: Sure. But that doesn't go through you. They just contact me directly.\n\nChannel 0: Yeah. Yeah. They just contact\n\nChannel 1: Yep.\n\nChannel 0: you directly. So we being\n\nChannel 1: Okay.\n\nChannel 0: there will get to know about it because that is ESB, which is Electricity State Victoria. So they they have their own processes. So once we send the paperwork off, they'll basically start processing and start putting inspector into the frame. And, yeah, pretty much, the moment we assign the inspector, we'll contact you straight away, he or\n\nChannel 1: No\n\nChannel 0: she,\n\nChannel 1: problem.\n\nChannel 0: whoever it's gonna be. Yeah. So inspector may take about half an hour, forty five minutes on your property. He or she will go through everything on the roof, on the search board, on the batteries, and everything make to make sure everything's done does it right.\n\nChannel 1: Yep. Sounds right.\n\nChannel 0: Any\n\nChannel 1: No. All\n\nChannel 0: questions?\n\nChannel 1: good. Thank you.\n\nChannel 0: Last thing we need is my when when everything is done, when when Spectrum will go through, we need we need to feed the mafia, which is basically Google. We just need to leave some reviews up there because everyone goes on Google these days to connect with people. So hence, that's something which we always request to our customers. I'll be at great help. We'll be sending you all the details.\n\nBut whenever you're happy, whenever you're ready, just, you know, leave some detailed reviews and detailed notes up there so that, you know, people can look at it and we get more business.\n\nChannel 1: Yeah. Absolutely. Yeah. We ask our clients to do that when we're done too. So I understand how that'll work.\n\nWill you\n\nChannel 0: My\n\nChannel 1: would there be a link, or do I just hook you up and\n\nChannel 0: no. No. No. We'll\n\nChannel 1: go\n\nChannel 0: send\n\nChannel 1: to\n\nChannel 0: you the\n\nChannel 1: it?\n\nChannel 0: link. We'll\n\nChannel 1: Will\n\nChannel 0: send\n\nChannel 1: you\n\nChannel 0: you\n\nChannel 1: send\n\nChannel 0: the link.\n\nChannel 1: a link?\n\nChannel 0: We'll send\n\nChannel 1: Yeah.\n\nChannel 0: you Yeah. We'll send you the link. They may ask for photos and whatnot. Mine And, apparently, you know, we've just realized we've never done this before, but we realized that we have to feed, you know, Google and Facebook because they are the biggest mafias. And without them, we can't do anything pretty much,\n\nChannel 1: Yeah.\n\nChannel 0: you know, unless\n\nChannel 1: Yep.\n\nChannel 0: we pay them significant amount of money, which we don't intend to. But, apparently, it seems like that we gotta take that route moving forward in future, and for that, they need reviews.\n\nChannel 1: Yes. Yep. Again, I I understand we looked down that path, but it's it's yeah. You kinda have to go down that thing, don't you? Use the evil Facebook\n\nChannel 0: Oh, yeah.\n\nChannel 1: and\n\nChannel 0: Well,\n\nChannel 1: stuff\n\nChannel 0: that's\n\nChannel 1: like\n\nChannel 0: what\n\nChannel 1: that.\n\nChannel 0: I'm saying. I had a chat with the Google exec. I was, like, Asia Pacific manager probably six months ago, and I've told him I've told her on her face that, hey. Listen. You know, you guys are more than mafias.\n\nIf we need to run the business, we have to pay you guys. And she started laughing. I was like, pretty much you can say that. Because yeah. That's that's the reality.\n\nAnd everyone is like, going through Google, don't understand the people. You've been around for that long, but you still gotta pay you know, do do do you pay for your marketing, Google marketing, or not?\n\nChannel 1: We did it we did it for, like, three months, and we just found we're paying more money and we're getting crap leads. But it was\n\nChannel 0: Yeah.\n\nChannel 1: more of a more of a Facebook Instagram one because the Google one was, like, 3 or $4,000. So it was just we we yeah. I thought it was quite a lot. So, anyway, we didn't we didn't continue with it. But, yeah, it's just yeah.\n\nAnytime I look at it now and I'd see, like, a little sponsored thing, I'm like, your your ad is just there because you've paid more money to to kind of\n\nChannel 0: That's\n\nChannel 1: you're you're not\n\nChannel 0: 100\n\nChannel 1: you're not you're not\n\nChannel 0: percent\n\nChannel 1: necessarily the\n\nChannel 0: true.\n\nChannel 1: the perfect\n\nChannel 0: Well,\n\nChannel 1: match\n\nChannel 0: the\n\nChannel 1: for\n\nChannel 0: best\n\nChannel 1: what I'm\n\nChannel 0: people.\n\nChannel 1: looking\n\nChannel 0: That's\n\nChannel 1: for.\n\nChannel 0: correct.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: Oh, well,\n\nChannel 1: That's\n\nChannel 0: you know, they they quoted us, what, $15 a month.\n\nChannel 1: wow. Yeah.\n\nChannel 0: They quoted us $15 a month because they saw our reach. They saw our approach, and they said, you know, the market is messy. And in order to get you up there on the top, it's gonna cost you probably around $15,000 a month. I was like, really? Facebook, you know, tire kickers, right, left, and center.\n\nWe got so many tire kickers every time we run a campaign. Tire kickers, right, left, and center need to know\n\nChannel 1: Yep.\n\nChannel 0: this, and that's it. We invest. See, we invest so much time on the quotation, but they don't care.\n\nChannel 1: No. It's just bored people sitting on the couch going, oh, yeah. I wonder how much it would cost to get that done. And then it's like, oh, that's more than I thought. And then it's yeah.\n\nIt's a\n\nChannel 0: Mate,\n\nChannel 1: waste\n\nChannel 0: they\n\nChannel 1: of\n\nChannel 0: just yeah. They just do that for the sake of doing that. And when you call them next day\n\nChannel 1: time.\n\nChannel 0: oh, who is it? Oh, I don't know. I can't remember. So\n\nChannel 1: Yeah.\n\nChannel 0: half of the memory is just, like, under the seconds that okay. The minutes the seconds they decide, oh, let's inquire, and then they forget about it because it's too crowded.\n\nChannel 1: Yep. Yep.\n\nChannel 0: Well, never mind. Might well, we're doing whatever we can, but, you know, apparently, we gotta win somewhere. So, yeah, let's see how we're gonna go. But, yeah, thank you so much for your time. And, Matt, feel free to let us know if we can solve any more friends and family.\n\nAnd,\n\nChannel 1: Yep.\n\nChannel 0: yeah, any questions, feel free to call me, Matt, anytime.\n\nChannel 1: No problem. Thank you.\n\nChannel 0: No worries,\n\nChannel 1: Alright.\n\nChannel 0: man. Thank you so much. Have a good one.\n\nChannel 1: No worries.\n\nChannel 0: Cheers.\n\nChannel 1: Bye.\n\nChannel 0: Thanks. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.71999997,"end":1.22,"sentiment":"neutral","sentiment_score":0.05946847051382065}],"sentiment":"neutral","sentiment_score":0.05946847051382065,"channel":1,"num_words":1,"start":0.71999997,"end":1.22},{"sentences":[{"text":"Good morning.","start":2.56,"end":3.04,"sentiment":"positive","sentiment_score":0.41206634044647217},{"text":"How are you?","start":3.04,"end":3.78,"sentiment":"neutral","sentiment_score":0.2928111453851064}],"sentiment":"positive","sentiment_score":0.34051322340965273,"channel":0,"num_words":5,"start":2.56,"end":3.78},{"sentences":[{"text":"Good.","start":4.08,"end":4.4,"sentiment":"positive","sentiment_score":0.5546878576278687},{"text":"Thanks.","start":4.4,"end":4.72,"sentiment":"positive","sentiment_score":0.5924952626228333},{"text":"And 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customer and agent discuss the progress of the delivery and inspection process for the delivery, with the inspector being sent to their property to check the roof and batteries. The inspection will take 45 minutes and will involve putting in reviews on the roof and batteries. The customer is instructed to use the evil Facebook and Instagram ads and leave their reviews, and is advised to feed their business with Google and Facebook advertising. The representative suggests using the evil Facebook page and mentions sending a link to their business. The conversation ends with the representative offering assistance for any further questions."},"intents":{"segments":[{"text":"And, yeah, just wanted to hear some updates from you. Is this, yeah, is there any comments or anything that, you know, basically challenging how everything was done properly?","start_word":56,"end_word":84,"intents":[{"intent":"Updates","confidence_score":0.008544489}]},{"text":"My what I'm gonna be doing is I'm gonna get one of my blogs to send send you an invoice today. If you can please process it within within within as soon as possible, that'll be a great help.","start_word":482,"end_word":520,"intents":[{"intent":"Process invoice","confidence_score":0.35296017}]},{"text":"We once we finish the paperwork, we'll send the paperwork to the ESV, which is electricity electricity in Victoria.","start_word":611,"end_word":629,"intents":[{"intent":"Send paperwork to inspector","confidence_score":0.2118148}]},{"text":"I'll be at great help. We'll be sending you all the details. But whenever you're happy, whenever you're ready, just, you know, leave some detailed reviews and detailed notes up there so that, you know, people can look at it and we get more business. Yeah.","start_word":940,"end_word":985,"intents":[{"intent":"Request details","confidence_score":0.015936758}]},{"text":"Anytime I look at it now and I'd see, like, a little sponsored thing, I'm like, your your ad is just there because you've paid more money to to kind of That's you're you're not 100 you're not you're not percent necessarily the true.","start_word":1359,"end_word":1402,"intents":[{"intent":"Evaluate ads effectiveness","confidence_score":0.07286243}]}]},"sentiments":{"segments":[{"text":"Hello?","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.05946847051382065},{"text":"Good morning.","start_word":1,"end_word":2,"sentiment":"positive","sentiment_score":0.39379721879959106},{"text":"How are you?","start_word":3,"end_word":5,"sentiment":"neutral","sentiment_score":0.2968652546405792},{"text":"Good. Thanks.","start_word":6,"end_word":7,"sentiment":"positive","sentiment_score":0.5735915899276733},{"text":"And yourself?","start_word":8,"end_word":9,"sentiment":"neutral","sentiment_score":0.3050650954246521},{"text":"Very, very good. Thanks.","start_word":10,"end_word":13,"sentiment":"positive","sentiment_score":0.6843064427375793},{"text":"Are you sounds like you're driving. Are you good I'm to talk? a pass I'm a passenger. I'm being driven. Oh, yeah. Okay. I just wanted to see how did it all go.","start_word":14,"end_word":46,"sentiment":"neutral","sentiment_score":0.08477183431386948},{"text":"Everything was as of the plan. Everything went well.","start_word":47,"end_word":55,"sentiment":"positive","sentiment_score":0.5258796215057373},{"text":"And, yeah, just wanted to hear some updates from you. Is this, yeah, is there any comments or anything that, you know, basically challenging how everything was done properly? I just had a chat with Jason distance that everything went well. Yeah. Yeah. No. Look.","start_word":56,"end_word":100,"sentiment":"neutral","sentiment_score":0.07348661869764328},{"text":"I'm happy with everything that's that's been put in. It all looks very neat.","start_word":101,"end_word":114,"sentiment":"positive","sentiment_score":0.5905936360359192},{"text":"When it was running to, I don't know, an hour or two when the boys were there on Saturday, I was watching it on the app, and I could see what was going on. And and and, yeah, Yeah.","start_word":115,"end_word":153,"sentiment":"neutral","sentiment_score":0.1456894874572754},{"text":"all all of that's fantastic. It's great.","start_word":154,"end_word":160,"sentiment":"positive","sentiment_score":0.7250595092773438},{"text":"Obviously, it probably took a little bit longer than than we Yeah. had all planned, but, I mean, that's just that's just one of those things that, yeah, I hope it it it it didn't affect anything in terms of, like, whatever. It just yeah. The delivery got there a bit late and all that kind of stuff. But that I mean, yeah. I'm sure you know all that. Probably Yeah. just the positioning of the batteries was probably something that I maybe didn't really consider enough or wasn't yeah. But, anyway, we found a spot that works. So that that that yeah.","start_word":161,"end_word":263,"sentiment":"neutral","sentiment_score":-0.019245577976107597},{"text":"Otherwise, everything else has been great.","start_word":264,"end_word":269,"sentiment":"positive","sentiment_score":0.49546629190444946},{"text":"How was Jason? How was Jay's? Yeah. Yeah. Yeah. No no complaints. No. Yeah.","start_word":270,"end_word":283,"sentiment":"neutral","sentiment_score":0.11765909194946288},{"text":"I thought he was very very good. Yeah. Thank you so much. Thank you so much.","start_word":284,"end_word":299,"sentiment":"positive","sentiment_score":0.5799895524978638},{"text":"The the the the challenges, like I'm sorry for any well, all the inconsistencies. The reason why, because right now, everyone's trying to finish the job safely before the end of this month, and everyone's just going ballistic crazy in order to get the saw, in order to get the deliveries, in order to make sure everything's done alright. Everything basically, weather is not even you know, even the weather is not helping. So Yeah. I'm not. everything No. yeah. Everything is adding up crazy stuff. You know, we're trying to make sure that we can do whatever needed to be done as as as practically as rightfully as possible. But sometimes, you know yeah.","start_word":300,"end_word":414,"sentiment":"neutral","sentiment_score":-0.033141573542810006},{"text":"So I I'm glad that everything went well.","start_word":415,"end_word":422,"sentiment":"positive","sentiment_score":0.4945690929889679},{"text":"Everything went as for the plan, but, yeah, it took us a little extra time, but that's okay. That's not I forgot nothing to worry about. Yeah. And all Hopefully. all that. You know? I'm I'm controlled sometimes. Yeah. But, yeah, like you said, the weather You're ticket. cutting off. So Yep. Yeah. No. No. My it's all good. My what I'm gonna be doing is I'm gonna get one of my blogs to send send you an invoice today.","start_word":423,"end_word":502,"sentiment":"neutral","sentiment_score":0.1572510302066803},{"text":"If you can please process it within within within as soon as possible, that'll be a great help.","start_word":503,"end_word":520,"sentiment":"positive","sentiment_score":0.3778850734233856},{"text":"And the inspector should be on its way, which may take at least a week or two to come down to make sure that give us a certificate and whatnot. So still a little bit of process, but we'll make sure that it'll be all done within the time frame. We got nothing to worry about. Sure. So how so will I know in advance when the inspector's coming or, like, when Yeah. Yeah. when Yeah. Yeah. will that The be inspector up? sorry. Inspector, the way it works basically. We once we finish the paperwork, we'll send the paperwork to the ESV, which is electricity electricity in Victoria. And what they do is they assign the inspector, and inspector will send you a text message or call you before they can pop in pop out. So, basically, you'll receive a very well advanced notification that, hey. Listen. My name is x y zed. I'm coming out either tomorrow or day after. Can you please you know, if if you're gonna be home, that'll be great if if they require access. If they don't require access, they'll say we'll be there at your property. We'll inspect. We're just giving you a heads up. So, yeah, it's it's pretty much very straightforward probably you have in the process. Sure. But that doesn't go through you. They just contact me directly. Yeah. Yeah. They just contact Yep. you directly. So we being Okay. there will get to know about it because that is ESB, which is Electricity State Victoria. So they they have their own processes. So once we send the paperwork off, they'll basically start processing and start putting inspector into the frame. And, yeah, pretty much, the moment we assign the inspector, we'll contact you straight away, he or No she, problem. whoever it's gonna be. Yeah. So inspector may take about half an hour, forty five minutes on your property. He or she will go through everything on the roof, on the search board, on the batteries, and everything make to make sure everything's done does it right. Yep. Sounds right. Any No. All questions?","start_word":521,"end_word":876,"sentiment":"neutral","sentiment_score":0.10526812654197884},{"text":"good. Thank you.","start_word":877,"end_word":879,"sentiment":"positive","sentiment_score":0.4039125442504883},{"text":"Last thing we need is my when when everything is done, when when Spectrum will go through, we need we need to feed the mafia, which is basically Google. We just need to leave some reviews up there because everyone goes on Google these days to connect with people. So hence, that's something which we always request to our customers.","start_word":880,"end_word":939,"sentiment":"neutral","sentiment_score":0.12508951127529144},{"text":"I'll be at great help.","start_word":940,"end_word":944,"sentiment":"positive","sentiment_score":0.45156440138816833},{"text":"We'll be sending you all the details. But whenever you're happy, whenever you're ready, just, you know, leave some detailed reviews and detailed notes up there so that, you know, people can look at it and we get more business. Yeah. Absolutely. Yeah. We ask our clients to do that when we're done too. So I understand how that'll work. Will you My would there be a link, or do I just hook you up and no. No. No. We'll go send to you the it? link. We'll Will send you you send the link. a link? We'll send Yeah. you Yeah. We'll send you the link. They may ask for photos and whatnot. Mine And, apparently, you know, we've just realized we've never done this before, but we realized that we have to feed, you know, Google and Facebook because they are the biggest mafias. And without them, we can't do anything pretty much, Yeah. you know, unless Yep. we pay them significant amount of money, which we don't intend to. But, apparently, it seems like that we gotta take that route moving forward in future, and for that, they need reviews. Yes. Yep. Again, I I understand we looked down that path, but it's it's yeah.","start_word":945,"end_word":1152,"sentiment":"neutral","sentiment_score":-0.0239648215042857},{"text":"You kinda have to go down that thing, don't you? Use the evil Facebook Oh, yeah.","start_word":1153,"end_word":1168,"sentiment":"negative","sentiment_score":-0.46313509345054626},{"text":"and Well, stuff that's like what that. I'm saying. I had a chat with the Google exec. I was, like, Asia Pacific manager probably six months ago, and I've told him I've told her on her face that, hey. Listen. You know, you guys are more than mafias. If we need to run the business, we have to pay you guys. And she started laughing. I was like, pretty much you can say that. Because yeah. That's that's the reality. And everyone is like, going through Google, don't understand the people. You've been around for that long, but you still gotta pay you know, do do do you pay for your marketing, Google marketing, or not?","start_word":1169,"end_word":1284,"sentiment":"neutral","sentiment_score":-0.1773264855146408},{"text":"We did it we did it for, like, three months, and we just found we're paying more money and we're getting crap leads.","start_word":1285,"end_word":1307,"sentiment":"negative","sentiment_score":-0.4212027192115784},{"text":"But it was Yeah. more of a more of a Facebook Instagram one because the Google one was, like, 3 or $4,000. So it was just we we yeah. I thought it was quite a lot. So, anyway, we didn't we didn't continue with it. But, yeah, it's just yeah. Anytime I look at it now and I'd see, like, a little sponsored thing, I'm like, your your ad is just there because you've paid more money to to kind of That's you're you're not 100 you're not you're not percent necessarily the true. the perfect Well, match the for best what I'm people. looking That's for. correct. Yeah. Yeah. Yeah. Oh, well, That's you know, they they quoted us, what, $15 a month. wow. Yeah. They quoted us $15 a month because they saw our reach. They saw our approach, and they said, you know, the market is messy. And in order to get you up there on the top, it's gonna cost you probably around $15,000 a month. I was like, really? Facebook, you know, tire kickers, right, left, and center. We got so many tire kickers every time we run a campaign. Tire kickers, right, left, and center need to know Yep. this, and that's it. We invest. See, we invest so much time on the quotation, but they don't care.","start_word":1308,"end_word":1531,"sentiment":"neutral","sentiment_score":-0.07459646879163172},{"text":"No. It's just bored people sitting on the couch going, oh, yeah.","start_word":1532,"end_word":1543,"sentiment":"negative","sentiment_score":-0.37627482414245605},{"text":"I wonder how much it would cost to get that done. And then it's like, oh, that's more than I thought. And then it's yeah.","start_word":1544,"end_word":1568,"sentiment":"neutral","sentiment_score":-0.3136812448501587},{"text":"It's a Mate, waste they of just yeah. They just do that for the sake of doing that.","start_word":1569,"end_word":1586,"sentiment":"negative","sentiment_score":-0.4150808453559875},{"text":"And when you call them next day time. oh, who is it? Oh, I don't know. I can't remember. So Yeah. half of the memory is just, like, under the seconds that okay. The minutes the seconds they decide, oh, let's inquire, and then they forget about it because it's too crowded. Yep. Yep. Well, never mind. Might well, we're doing whatever we can, but, you know, apparently, we gotta win somewhere. So, yeah, let's see how we're gonna go.","start_word":1587,"end_word":1666,"sentiment":"neutral","sentiment_score":-0.08648625761270523},{"text":"But, yeah, thank you so much for your time.","start_word":1667,"end_word":1675,"sentiment":"positive","sentiment_score":0.4565137028694153},{"text":"And, Matt, feel free to let us know if we can solve any more friends and family. And, Yep. yeah, any questions, feel free to call me, Matt, anytime.","start_word":1676,"end_word":1704,"sentiment":"neutral","sentiment_score":0.21986344456672668},{"text":"No problem. Thank you.","start_word":1705,"end_word":1708,"sentiment":"positive","sentiment_score":0.5420299768447876},{"text":"No worries, Alright.","start_word":1709,"end_word":1711,"sentiment":"neutral","sentiment_score":0.275302529335022},{"text":"man. Thank you so much. Have a good one. No worries. Cheers. Bye. Thanks.","start_word":1712,"end_word":1725,"sentiment":"positive","sentiment_score":0.5812527537345886},{"text":"Bye. Bye.","start_word":1726,"end_word":1727,"sentiment":"neutral","sentiment_score":0.2982748746871948}],"average":{"sentiment":"neutral","sentiment_score":0.02913238291492285}}}}