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Thank you.\n\nBye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.08,"end":0.64,"sentiment":"neutral","sentiment_score":0.2527063637971878},{"text":"Natal?","start":0.64,"end":1.14,"sentiment":"neutral","sentiment_score":0.1726742684841156},{"text":"Good.","start":3.9199998,"end":4.08,"sentiment":"positive","sentiment_score":0.45749959349632263},{"text":"How are you?","start":4.08,"end":4.8199997,"sentiment":"neutral","sentiment_score":0.2948988974094391},{"text":"Yep.","start":14.395,"end":14.895,"sentiment":"neutral","sentiment_score":-0.03488076850771904}],"sentiment":"neutral","sentiment_score":0.2481753141619265,"num_words":8,"start":0.08,"end":14.895},{"sentences":[{"text":"Okay.","start":24.154999,"end":24.474998,"sentiment":"neutral","sentiment_score":0.10715173929929732},{"text":"That's good.","start":24.474998,"end":24.875,"sentiment":"neutral","sentiment_score":0.18975795805454254},{"text":"But who am I speaking 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How are you going? Oh, good. Good. Good. Yeah. I have questions regarding my recent receipt. Because I I signed up with the twelve month contract with Airtel, but it charged me for the routed cost because I thought you can get a router for free just paying the standard delivery, and that's pretty much it. Kevin, k e the. Yes. Yes. Yes. Yeah. I have invoice. Because I checked the newest bundle because it it it reckon that if I signed, like, a twelve month contract, I don't need to pay, like, the roundhouse fees. I just need to pay for delivery fees because I already signed, like, a contract for twelve months. Is it possible to just, like, just, you know, not paying the balances, but just pay for the delivery fees? Yeah. Oh. Yeah. Yeah. Yeah. Yeah. Yep. Yep. Alright. So I just acknowledge particular payment. I just yeah. Yeah. Thank you so much, mate. Thank you. Alright. 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invoice.","start":40.239998,"end":41.14,"sentiment":"neutral","sentiment_score":-0.01607639342546463},{"text":"Because I checked the newest bundle because it it it reckon that if I signed, like, a twelve month contract, I don't need to pay, like, the roundhouse fees.","start":41.36,"end":49.675,"sentiment":"neutral","sentiment_score":-0.02064575177842173}],"sentiment":"neutral","sentiment_score":-0.01808528322726488,"num_words":35,"start":31.44,"end":49.675},{"sentences":[{"text":"I just need to pay for delivery fees because I already signed, like, a contract for twelve months.","start":49.675,"end":53.595,"sentiment":"neutral","sentiment_score":-0.03913530345178313},{"text":"Is it possible to just, like, just, you know, not paying the balances, but just pay for the delivery fees?","start":53.595,"end":60.719997,"sentiment":"neutral","sentiment_score":-0.02372475154697895},{"text":"Yeah.","start":69.34,"end":69.84,"sentiment":"neutral","sentiment_score":-0.06862437725067139},{"text":"Oh.","start":73.115,"end":73.615,"sentiment":"neutral","sentiment_score":-0.09345518052577972},{"text":"Yeah.","start":82.715,"end":83.215,"sentiment":"neutral","sentiment_score":-0.05277661606669426}],"sentiment":"neutral","sentiment_score":-0.033994796754020014,"num_words":41,"start":49.675,"end":83.215},{"sentences":[{"text":"Yeah.","start":87.850006,"end":88.350006,"sentiment":"neutral","sentiment_score":-0.057462215423583984},{"text":"Yeah.","start":92.89,"end":93.39,"sentiment":"neutral","sentiment_score":-0.08165527880191803},{"text":"Yeah.","start":99.274994,"end":99.774994,"sentiment":"neutral","sentiment_score":-0.039613716304302216},{"text":"Yep.","start":104.715,"end":105.215,"sentiment":"neutral","sentiment_score":-0.031705453991889954},{"text":"Yep.","start":109.274994,"end":109.59499,"sentiment":"neutral","sentiment_score":0.01030598022043705}],"sentiment":"neutral","sentiment_score":-0.04002613686025143,"num_words":5,"start":87.850006,"end":109.59499},{"sentences":[{"text":"Alright.","start":109.59499,"end":109.91499,"sentiment":"neutral","sentiment_score":0.02501245215535164},{"text":"So I just acknowledge particular payment.","start":109.91499,"end":112.314995,"sentiment":"neutral","sentiment_score":-0.012436522791783014},{"text":"I just yeah.","start":112.314995,"end":113.64694,"sentiment":"neutral","sentiment_score":-0.04635320045053959},{"text":"Yeah.","start":114.02694,"end":114.34694,"sentiment":"neutral","sentiment_score":0.02873898670077324},{"text":"Thank you so much, mate.","start":114.34694,"end":115.226944,"sentiment":"positive","sentiment_score":0.36389637887477877}],"sentiment":"neutral","sentiment_score":0.10372216219548136,"num_words":16,"start":109.59499,"end":115.226944},{"sentences":[{"text":"Thank you.","start":115.226944,"end":115.96694,"sentiment":"positive","sentiment_score":0.3936394453048706},{"text":"Alright.","start":116.82694,"end":117.14694,"sentiment":"neutral","sentiment_score":0.24537208676338196},{"text":"Cheers.","start":117.14694,"end":117.64694,"sentiment":"neutral","sentiment_score":0.32983526587486267}],"sentiment":"positive","sentiment_score":0.34062156081199646,"num_words":4,"start":115.226944,"end":117.64694}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Good afternoon. Natal?\n\nChannel 1: Hi. How are you going?\n\nChannel 0: Good. How are you?\n\nChannel 1: Oh, good. Good. Good. Yeah. I have questions regarding my recent receipt.\n\nBecause I I signed up with the twelve month contract with Airtel, but\n\nChannel 0: Yep.\n\nChannel 1: it charged me for the routed cost because I thought you can get a router for free just paying the standard delivery, and that's pretty much it.\n\nChannel 0: Okay. That's good. But who am I speaking to?\n\nChannel 1: Kevin, k e the.\n\nChannel 0: Okay. Yep. I think I spoke to you earlier on.\n\nChannel 1: Yes. Yes. Yes.\n\nChannel 0: Look. I can't really so what you you had a an invoice sent out or something. Right?\n\nChannel 1: Yeah. I have invoice. Because I checked the newest bundle because it it it reckon that if I signed, like, a twelve month contract, I don't need to pay, like, the roundhouse fees. I just need to pay for delivery fees because I already signed, like, a contract for twelve months. Is it possible to just, like, just, you know, not paying the balances, but just pay for the delivery fees?\n\nChannel 0: A free router for twelve months. Okay. So I think what's happened is the router that we have online,\n\nChannel 1: Yeah.\n\nChannel 0: they haven't updated. They're out of stock.\n\nChannel 1: Oh.\n\nChannel 0: They've run out of stock. Yeah. That those routers just as soon as we put this thing what do you call it? The the promos online,\n\nChannel 1: Yeah.\n\nChannel 0: We just got all these calls and everything running out of stock. So we're waiting for new stock to to come in.\n\nChannel 1: Yeah.\n\nChannel 0: Alright. I'll need to have don't pay for that invoice yet.\n\nChannel 1: Yeah.\n\nChannel 0: I'll have to probably the person I need to speak to or the invoice department or that, because this\n\nChannel 1: Yeah.\n\nChannel 0: gets automatically done through the back end.\n\nChannel 1: Yep.\n\nChannel 0: So I'll need to talk to them on Monday and get all that rectified for you.\n\nChannel 1: Yep. Alright. So I just acknowledge\n\nChannel 0: Yeah.\n\nChannel 1: particular\n\nChannel 0: Just ignore\n\nChannel 1: payment.\n\nChannel 0: that for now,\n\nChannel 1: I just\n\nChannel 0: and I'll yeah. I'll\n\nChannel 1: yeah.\n\nChannel 0: get them to whatever.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: Thank\n\nChannel 0: Okay?\n\nChannel 1: you so much, mate. Thank you.\n\nChannel 0: Okay. No worries. Thank you.\n\nChannel 1: Alright. Cheers.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.08,"end":0.64,"sentiment":"neutral","sentiment_score":0.2527063637971878},{"text":"Natal?","start":0.64,"end":1.14,"sentiment":"neutral","sentiment_score":0.1726742684841156}],"sentiment":"neutral","sentiment_score":0.2260289986928304,"channel":0,"num_words":3,"start":0.08,"end":1.14},{"sentences":[{"text":"Hi.","start":2.3999999,"end":2.6399999,"sentiment":"neutral","sentiment_score":0.2291492372751236},{"text":"How are you going?","start":2.6399999,"end":3.54,"sentiment":"neutral","sentiment_score":0.25154421478509903}],"sentiment":"neutral","sentiment_score":0.24706521928310393,"channel":1,"num_words":5,"start":2.3999999,"end":3.54},{"sentences":[{"text":"Good.","start":3.9199998,"end":4.08,"sentiment":"positive","sentiment_score":0.45749959349632263},{"text":"How are 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but","start":10.48,"end":14.485,"sentiment":"neutral","sentiment_score":0.005280486569972709}],"sentiment":"neutral","sentiment_score":0.005280486569972709,"channel":1,"num_words":13,"start":10.48,"end":14.485},{"sentences":[{"text":"Yep.","start":14.395,"end":14.895,"sentiment":"neutral","sentiment_score":-0.03488076850771904}],"sentiment":"neutral","sentiment_score":-0.03488076850771904,"channel":0,"num_words":1,"start":14.395,"end":14.895},{"sentences":[{"text":"it charged me for the routed cost because I thought you can get a router for free just paying the standard delivery, and that's pretty much it.","start":14.485,"end":21.865,"sentiment":"neutral","sentiment_score":-0.018753659945947153}],"sentiment":"neutral","sentiment_score":-0.018753659945947153,"channel":1,"num_words":27,"start":14.485,"end":21.865},{"sentences":[{"text":"Okay.","start":24.154999,"end":24.474998,"sentiment":"neutral","sentiment_score":0.10715173929929732},{"text":"That's good.","start":24.474998,"end":24.875,"sentiment":"neutral","sentiment_score":0.18975795805454254},{"text":"But who am I speaking to?","start":24.875,"end":26.255001,"sentiment":"neutral","sentiment_score":0.00019278625647226947}],"sentiment":"neutral","sentiment_score":0.054202708105246224,"channel":0,"num_words":9,"start":24.154999,"end":26.255001},{"sentences":[{"text":"Kevin, k e the.","start":27.125,"end":28.744999,"sentiment":"neutral","sentiment_score":0.008651636191643775}],"sentiment":"neutral","sentiment_score":0.008651636191643775,"channel":1,"num_words":4,"start":27.125,"end":28.744999},{"sentences":[{"text":"Okay.","start":28.79,"end":29.11,"sentiment":"neutral","sentiment_score":0.024369748309254646},{"text":"Yep.","start":29.11,"end":29.43,"sentiment":"neutral","sentiment_score":0.022135993465781212},{"text":"I think I spoke to you earlier 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months.","start":49.675,"end":53.595,"sentiment":"neutral","sentiment_score":-0.03913530345178313},{"text":"Is it possible to just, like, just, you know, not paying the balances, but just pay for the delivery fees?","start":53.595,"end":60.719997,"sentiment":"neutral","sentiment_score":-0.02372475154697895}],"sentiment":"neutral","sentiment_score":-0.02602600051798451,"channel":1,"num_words":71,"start":40.0,"end":60.719997},{"sentences":[{"text":"A free router for twelve months.","start":62.199997,"end":64.3,"sentiment":"neutral","sentiment_score":0.012757269044717153},{"text":"Okay.","start":65.479996,"end":65.96,"sentiment":"neutral","sentiment_score":-0.006609630770981312},{"text":"So I think what's happened is the router that we have 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stock.","start":71.195,"end":72.415,"sentiment":"neutral","sentiment_score":-0.13301246613264084}],"sentiment":"neutral","sentiment_score":-0.11920455311025892,"channel":0,"num_words":7,"start":70.235,"end":72.415},{"sentences":[{"text":"Oh.","start":73.115,"end":73.615,"sentiment":"neutral","sentiment_score":-0.09345518052577972}],"sentiment":"neutral","sentiment_score":-0.09345518052577972,"channel":1,"num_words":1,"start":73.115,"end":73.615},{"sentences":[{"text":"They've run out of stock.","start":74.075005,"end":75.035,"sentiment":"neutral","sentiment_score":-0.11047881841659546},{"text":"Yeah.","start":75.035,"end":75.275,"sentiment":"neutral","sentiment_score":-0.05938481539487839},{"text":"That those routers just as soon as we put this thing what do you call it?","start":75.275,"end":80.875,"sentiment":"neutral","sentiment_score":-0.04493123118299991},{"text":"The the promos 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so much, mate.","start":114.50694,"end":115.226944,"sentiment":"positive","sentiment_score":0.40657299011945724},{"text":"Thank you.","start":115.226944,"end":115.96694,"sentiment":"positive","sentiment_score":0.3936394453048706}],"sentiment":"positive","sentiment_score":0.40226180851459503,"channel":1,"num_words":6,"start":114.50694,"end":115.96694},{"sentences":[{"text":"Okay.","start":115.48688,"end":115.80688,"sentiment":"neutral","sentiment_score":0.15208099782466888},{"text":"No worries.","start":115.80688,"end":116.366875,"sentiment":"neutral","sentiment_score":0.18962328135967255},{"text":"Thank you.","start":116.366875,"end":117.02687,"sentiment":"neutral","sentiment_score":0.2842244356870651}],"sentiment":"neutral","sentiment_score":0.21995528638362885,"channel":0,"num_words":5,"start":115.48688,"end":117.02687},{"sentences":[{"text":"Alright.","start":116.82694,"end":117.14694,"sentiment":"neutral","sentiment_score":0.24537208676338196},{"text":"Cheers.","start":117.14694,"end":117.64694,"sentiment":"neutral","sentiment_score":0.32983526587486267}],"sentiment":"neutral","sentiment_score":0.2876036763191223,"channel":1,"num_words":2,"start":116.82694,"end":117.64694},{"sentences":[{"text":"Bye.","start":117.88687,"end":118.38687,"sentiment":"neutral","sentiment_score":0.14429739117622375}],"sentiment":"neutral","sentiment_score":0.14429739117622375,"channel":0,"num_words":1,"start":117.88687,"end":118.38687}]},"summary":{"result":"success","short":"The customer calls and asks about a recent receipt and a routed cost. The agent informs the customer that the routers are out of stock and they are waiting for new stock. The customer asks if they can just pay for the delivery fees and the agent says they will speak to the invoice department and get it rectified."},"intents":{"segments":[{"text":"it charged me for the routed cost because I thought you can get a router for free just paying the standard delivery, and that's pretty much it. Okay.","start_word":38,"end_word":65,"intents":[{"intent":"Request router payment service","confidence_score":0.000052032658}]}]},"sentiments":{"segments":[{"text":"Good afternoon. Natal? Hi. How are you going?","start_word":0,"end_word":7,"sentiment":"neutral","sentiment_score":0.22929181158542633},{"text":"Good.","start_word":8,"end_word":8,"sentiment":"positive","sentiment_score":0.45749959349632263},{"text":"How are you?","start_word":9,"end_word":11,"sentiment":"neutral","sentiment_score":0.29420629143714905},{"text":"Oh, good. Good. Good.","start_word":12,"end_word":15,"sentiment":"positive","sentiment_score":0.45327675342559814},{"text":"Yeah. I have questions regarding my recent receipt. Because I I signed up with the twelve month contract with Airtel, but Yep. it charged me for the routed cost because I thought you can get a router for free just paying the standard delivery, and that's pretty much it. Okay. That's good. But who am I speaking to? Kevin, k e the. Okay. Yep. I think I spoke to you earlier on. Yes. Yes. Yes. Look. I can't really so what you you had a an invoice sent out or something. Right? Yeah. I have invoice. Because I checked the newest bundle because it it it reckon that if I signed, like, a twelve month contract, I don't need to pay, like, the roundhouse fees. I just need to pay for delivery fees because I already signed, like, a contract for twelve months. Is it possible to just, like, just, you know, not paying the balances, but just pay for the delivery fees? A free router for twelve months. Okay. So I think what's happened is the router that we have online, Yeah. they haven't updated. They're out of stock. Oh. They've run out of stock. Yeah. That those routers just as soon as we put this thing what do you call it? The the promos online, Yeah. We just got all these calls and everything running out of stock. So we're waiting for new stock to to come in. Yeah. Alright. I'll need to have don't pay for that invoice yet. Yeah. I'll have to probably the person I need to speak to or the invoice department or that, because this Yeah. gets automatically done through the back end. So Yep. I'll need to talk to them on Monday and get all that rectified for you. Yep. Alright. So I just acknowledge Yeah. particular Just ignore payment. that for now, I just and I'll yeah. I'll yeah. get them to whatever. Yeah. Yeah. Thank Okay?","start_word":16,"end_word":341,"sentiment":"neutral","sentiment_score":-0.03428737074136734},{"text":"you so much, mate. Thank you.","start_word":342,"end_word":347,"sentiment":"positive","sentiment_score":0.39731869101524353},{"text":"Okay. No worries. Thank you. Alright. Cheers. Bye.","start_word":348,"end_word":355,"sentiment":"neutral","sentiment_score":0.23736070096492767}],"average":{"sentiment":"neutral","sentiment_score":0.0025353850353331793}}}}