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you.","start":119.69,"end":120.51,"sentiment":"neutral","sentiment_score":0.19006647914648056}],"sentiment":"neutral","sentiment_score":0.03208311301256929,"channel":1,"num_words":7,"start":118.25,"end":120.51},{"sentences":[{"text":"Okay.","start":121.009995,"end":121.409996,"sentiment":"neutral","sentiment_score":0.17578724026679993},{"text":"You're welcome.","start":121.409996,"end":122.13,"sentiment":"neutral","sentiment_score":0.3260248452425003},{"text":"Have a great 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The representative explains that the discount depends on the country or state of the hotel or place the customer chooses, and that payment is not possible. The call ends with the representative thanking the customer and wishing them a good day."},"intents":{"segments":[{"text":"thank you so much for the voucher. Mhmm. Yeah.","start_word":38,"end_word":46,"intents":[{"intent":"Request voucher clarification","confidence_score":0.010054942}]}]},"sentiments":{"segments":[{"text":"Hello? Hello. Yes. Hello. Good afternoon. This is Maureen from Oh, Airtel hi. tech Good support. morning. Yeah. Mhmm. How are you? Yes.","start_word":0,"end_word":22,"sentiment":"neutral","sentiment_score":0.1595211774110794},{"text":"I'm good. Thanks for asking. How are you?","start_word":23,"end_word":30,"sentiment":"positive","sentiment_score":0.494197130203247},{"text":"Fine.","start_word":31,"end_word":31,"sentiment":"neutral","sentiment_score":0.32763105630874634},{"text":"Thank you.","start_word":32,"end_word":33,"sentiment":"positive","sentiment_score":0.4789026379585266},{"text":"I'm calling, and Mhmm.","start_word":34,"end_word":37,"sentiment":"neutral","sentiment_score":0.19750963151454928},{"text":"thank you so much for the voucher.","start_word":38,"end_word":44,"sentiment":"positive","sentiment_score":0.5602852702140808},{"text":"Mhmm. Yeah. You're welcome. And That's part of I the noticed contract. you do I have to pay? Because it says I have to pay. Yeah. Actually, you still need to pay for the other expenses when you use the voucher. That's for, like, a discount only, not a free accommodation. Oh, I didn't know Mhmm. that Yeah. because it says voucher. Yeah. It's just an discount holiday voucher. It's like a coupon Oh, only. Mhmm. right. Okay. Right. So Happy do they to the does the this discount differs depending on the country or state or or Sorry? hotel? Does it differ are there differences depending on the hotel or Yeah. Actually, it depends on the hotel or place that you you will choose. place? Sorry? You mean the payment? Are you asking about the payment? Yeah. Actually, it really depends on the country that you'll be selecting and the hotel. Okay. Yeah. Alright. Mhmm.","start_word":45,"end_word":200,"sentiment":"neutral","sentiment_score":-0.005820929072797298},{"text":"Thank you so much.","start_word":201,"end_word":204,"sentiment":"positive","sentiment_score":0.3926770389080048},{"text":"Yeah. You're welcome. Anything else? No. No. No. That's it. Thank you. Okay. You're welcome.","start_word":205,"end_word":219,"sentiment":"neutral","sentiment_score":0.11979430168867113},{"text":"Have a great day.","start_word":220,"end_word":223,"sentiment":"positive","sentiment_score":0.4427792429924011},{"text":"Bye. Bye.","start_word":224,"end_word":225,"sentiment":"neutral","sentiment_score":0.13329291343688965}],"average":{"sentiment":"neutral","sentiment_score":0.08407974789682296}}}}