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In that way, I could follow-up in reference with this to our tech rep. Okay? Because they've just provided, like, an update earlier that it should be working after twenty four to forty eight hours. But for proper handling, let me confirm your name. In that way, I could endorse your account to tech rep, letting them know that you already called in to follow-up in fixing or sorting out your connection. Okay? What is your full name? Sekou Kumar. Okay. So have you already spoken to our tech rep and did, some troubleshooting, or any instructions has been sent to you? Not yet? Okay. So let me take note of this, Sekou. One moment. I just wanted to make sure it's being endorsed for proper handling by our tech department. What specific issue you're having? Are you having the oh, so your main issue is slow speed. Oh, okay. Got it. You so much for giving us a call, and I'm so sorry to hear about this inconvenience. But rest assured, our tech rep will reach out to you in reference with your connection issue, which is slow speed. Please keep your line open. Check your SMS and email. Okay? This is accounts department. It just so happen currently. Our tech rep or representative is still on a break. So she might be let me check the time here. Just bear with me. She will be back around 4PM. But rest assured, your concern will be in priority. Are you at home until four or 5PM today? No. No. Within this time, four to 5PM, are you still at home? Because right now, it's around 03:30. Okay. Surely. Surely. So nothing to worry with this, Shako. I will endorse your account to our tech rep to sort this out. Okay? Alright. And, also, if you would like, I can also provide their direct number if you would like, or I will already take note of this anyway. Would you like to get the direct number? Okay. Oh, sure. Sure. No worries. This will be taken care of. Okay? Just so happen they are taking their break, but they will be back. I will I'll I'll already send the your name and account name to our tech rep. Alright. Thank you. Talk to you soon by our tech rep. 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Good afternoon. Thank you so much for calling your cell accounts. How may I help you today? Oh, I'm so sorry to hear about that.\n\nBut let me go ahead and pull out your account. In that way, I could follow-up in reference with this to our tech rep. Okay? Because they've just provided, like, an update earlier that it should be working after twenty four to forty eight hours. But for proper handling, let me confirm your name.\n\nIn that way, I could endorse your account to tech rep, letting them know that you already called in to follow-up in fixing or sorting out your connection. Okay? What is your full name? Sekou Kumar. Okay.\n\nSo have you already spoken to our tech rep and did, some troubleshooting, or any instructions has been sent to you? Not yet? Okay. So let me take note of this, Sekou. One moment.\n\nI just wanted to make sure it's being endorsed for proper handling by our tech department. What specific issue you're having? Are you having the oh, so your main issue is slow speed. Oh, okay. Got it.\n\nYou so much for giving us a call, and I'm so sorry to hear about this inconvenience. But rest assured, our tech rep will reach out to you in reference with your connection issue, which is slow speed. Please keep your line open. Check your SMS and email. Okay?\n\nThis is accounts department. It just so happen currently. Our tech rep or representative is still on a break. So she might be let me check the time here. Just bear with me.\n\nShe will be back around 4PM. But rest assured, your concern will be in priority. Are you at home until four or 5PM today? No. No.\n\nWithin this time, four to 5PM, are you still at home? Because right now, it's around 03:30. Okay. Surely. Surely.\n\nSo nothing to worry with this, Shako. I will endorse your account to our tech rep to sort this out. Okay? Alright. And, also, if you would like, I can also provide their direct number if you would like, or I will already take note of this anyway.\n\nWould you like to get the direct number? Okay. Oh, sure. Sure. No worries.\n\nThis will be taken care of. Okay? Just so happen they are taking their break, but they will be back. I will I'll I'll already send the your name and account name to our tech rep. Alright.\n\nThank you. Talk to you soon by our tech rep. Have a good one.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.39999998,"sentiment":"neutral","sentiment_score":0.296896368265152},{"text":"Good afternoon.","start":0.39999998,"end":1.22,"sentiment":"positive","sentiment_score":0.49539270997047424},{"text":"Thank you so much for calling your cell accounts.","start":1.28,"end":3.6,"sentiment":"positive","sentiment_score":0.730015344089932},{"text":"How may I help you today?","start":3.6,"end":4.98,"sentiment":"positive","sentiment_score":0.6196828087170919},{"text":"Oh, I'm so sorry to hear about that.","start":13.865,"end":15.865,"sentiment":"neutral","sentiment_score":-0.28756667487323284}],"sentiment":"positive","sentiment_score":0.356745513012776,"num_words":26,"start":0.24,"end":15.865},{"sentences":[{"text":"But let me go ahead and pull out your account.","start":15.865,"end":18.025,"sentiment":"neutral","sentiment_score":0.031335198506712916},{"text":"In that way, I could follow-up in reference with this to our 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I've been having issue with my Internet connection for two months I mean, two weeks now, and I'm not sure why. No. Not yet. The the videos are the videos are buffering. It's very the the Internet is very slow. Yes. How long would that take? Can you help me troubleshoot at least? Because I've been having diseases for a very long time. 5PM Australian time. Yeah. Yeah. Okay. Okay. Now wait for them to fix it. Okay. Mhmm. Yeah. 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I've been having issue with my Internet connection for two months I mean, two weeks now, and I'm not sure why. No. Not yet. The the videos are the videos are buffering.\n\nIt's very the the Internet is very slow. Yes. How long would that take? Can you help me troubleshoot at least? Because I've been having diseases for a very long time.\n\n5PM Australian time. Yeah. Yeah. Okay. Okay.\n\nNow wait for them to fix it. Okay. Mhmm. Yeah. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":6.08,"end":6.58,"sentiment":"neutral","sentiment_score":-0.06038676202297211},{"text":"I've been having issue with my Internet connection for two months I mean, two weeks now, and I'm not sure why.","start":7.44,"end":12.58,"sentiment":"neutral","sentiment_score":-0.31042896849768503},{"text":"No.","start":61.07,"end":61.57,"sentiment":"neutral","sentiment_score":-0.0997285321354866},{"text":"Not yet.","start":62.510002,"end":63.33,"sentiment":"neutral","sentiment_score":-0.07135472260415554},{"text":"The the videos are the videos are buffering.","start":78.055,"end":80.875,"sentiment":"neutral","sentiment_score":-0.3166382536292076}],"sentiment":"neutral","sentiment_score":-0.28348300323793385,"num_words":33,"start":6.08,"end":80.875},{"sentences":[{"text":"It's very the the Internet is very slow.","start":80.935005,"end":82.955,"sentiment":"negative","sentiment_score":-0.6429042816162109},{"text":"Yes.","start":87.59,"end":88.09,"sentiment":"neutral","sentiment_score":-0.061478957533836365},{"text":"How long would that take?","start":108.135,"end":109.015,"sentiment":"neutral","sentiment_score":-0.06838107332587243},{"text":"Can you help me troubleshoot at least?","start":109.015,"end":110.855,"sentiment":"neutral","sentiment_score":-0.04383083353085177},{"text":"Because I've been having diseases for a very long time.","start":110.855,"end":113.275,"sentiment":"neutral","sentiment_score":-0.2992181718349457}],"sentiment":"neutral","sentiment_score":-0.2853424558115582,"num_words":31,"start":80.935005,"end":113.275},{"sentences":[{"text":"5PM Australian time.","start":140.61499,"end":142.315,"sentiment":"neutral","sentiment_score":-0.014702124831577143},{"text":"Yeah.","start":149.63,"end":150.13,"sentiment":"neutral","sentiment_score":-0.021173838526010513},{"text":"Yeah.","start":153.23,"end":153.73,"sentiment":"neutral","sentiment_score":0.02203467488288879},{"text":"Okay.","start":165.99501,"end":166.49501,"sentiment":"neutral","sentiment_score":0.12123656272888184},{"text":"Okay.","start":174.76999,"end":175.26999,"sentiment":"neutral","sentiment_score":0.052192747592926025}],"sentiment":"neutral","sentiment_score":0.018597681740564958,"num_words":7,"start":140.61499,"end":175.26999},{"sentences":[{"text":"Now wait for them to fix it.","start":179.01,"end":181.51,"sentiment":"neutral","sentiment_score":-0.020801330783537457},{"text":"Okay.","start":195.835,"end":196.335,"sentiment":"neutral","sentiment_score":0.18751025199890137},{"text":"Mhmm.","start":201.515,"end":201.595,"sentiment":"neutral","sentiment_score":0.1617230772972107},{"text":"Yeah.","start":201.595,"end":201.835,"sentiment":"neutral","sentiment_score":0.16629844903945923},{"text":"Bye.","start":201.835,"end":202.335,"sentiment":"neutral","sentiment_score":-0.0944473072886467}],"sentiment":"neutral","sentiment_score":0.025043195960196583,"num_words":11,"start":179.01,"end":202.335}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good afternoon. Thank you so much for calling your cell accounts. How may I help you today?\n\nChannel 1: Hello. I've been having issue with my Internet connection for two months I mean, two weeks now, and I'm not sure why.\n\nChannel 0: Oh, I'm so sorry to hear about that. But let me go ahead and pull out your account. In that way, I could follow-up in reference with this to our tech rep. Okay? Because they've just provided, like, an update earlier that it should be working after twenty four to forty eight hours.\n\nBut for proper handling, let me confirm your name. In that way, I could endorse your account to tech rep, letting them know that you already called in to follow-up in fixing or sorting out your connection. Okay? What is your full name? Sekou Kumar.\n\nOkay. So have you already spoken to our tech rep and did, some troubleshooting, or any instructions has been sent to you? Not\n\nChannel 1: No.\n\nChannel 0: yet? Okay.\n\nChannel 1: Not\n\nChannel 0: So\n\nChannel 1: yet.\n\nChannel 0: let me take note of this, Sekou. One moment. I just wanted to make sure it's being endorsed for proper handling by our tech department. What specific issue you're having? Are you having\n\nChannel 1: The the videos\n\nChannel 0: the\n\nChannel 1: are the videos are buffering. It's very the the Internet is very slow.\n\nChannel 0: oh, so your main issue is slow speed.\n\nChannel 1: Yes.\n\nChannel 0: Oh, okay. Got it. You so much for giving us a call, and I'm so sorry to hear about this inconvenience. But rest assured, our tech rep will reach out to you in reference with your connection issue, which is slow speed. Please keep your line open.\n\nCheck your SMS and email. Okay?\n\nChannel 1: How long would that take? Can you help me troubleshoot at least? Because I've been having diseases for a very long time.\n\nChannel 0: This is accounts department. It just so happen currently. Our tech rep or representative is still on a break. So she might be let me check the time here. Just bear with me.\n\nShe will be back around 4PM. But rest assured, your concern will be in priority. Are you at home until four or 5PM today?\n\nChannel 1: 5PM Australian time.\n\nChannel 0: No. No. Within this time, four to 5PM, are you still at home?\n\nChannel 1: Yeah.\n\nChannel 0: Because right now, it's around 03:30.\n\nChannel 1: Yeah.\n\nChannel 0: Okay. Surely. Surely. So nothing to worry with this, Shako. I will endorse your account to our tech rep to sort this out.\n\nOkay? Alright.\n\nChannel 1: Okay.\n\nChannel 0: And, also, if you would like, I can also provide their direct number if you would like, or I will already take note of this anyway.\n\nChannel 1: Okay.\n\nChannel 0: Would you like to get the direct number?\n\nChannel 1: Now wait for\n\nChannel 0: Okay.\n\nChannel 1: them to fix it.\n\nChannel 0: Oh, sure. Sure. No worries. This will be taken care of. Okay?\n\nJust so happen they are taking their break, but they will be back. I will I'll I'll already send the your name and account name to our tech rep.\n\nChannel 1: Okay.\n\nChannel 0: Alright. Thank you. Talk to you soon by our tech rep. Have a good one.\n\nChannel 1: Mhmm. Yeah. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.39999998,"sentiment":"neutral","sentiment_score":0.296896368265152},{"text":"Good afternoon.","start":0.39999998,"end":1.22,"sentiment":"positive","sentiment_score":0.49539270997047424},{"text":"Thank you so much for calling your cell accounts.","start":1.28,"end":3.6,"sentiment":"positive","sentiment_score":0.730015344089932},{"text":"How may I help you today?","start":3.6,"end":4.98,"sentiment":"positive","sentiment_score":0.6196828087170919}],"sentiment":"positive","sentiment_score":0.6431064854065577,"channel":0,"num_words":18,"start":0.24,"end":4.98},{"sentences":[{"text":"Hello.","start":6.08,"end":6.58,"sentiment":"neutral","sentiment_score":-0.06038676202297211},{"text":"I've been having issue with my Internet connection for two months I mean, two weeks now, and I'm not sure why.","start":7.44,"end":12.58,"sentiment":"neutral","sentiment_score":-0.31042896849768503}],"sentiment":"neutral","sentiment_score":-0.2990634136579253,"channel":1,"num_words":22,"start":6.08,"end":12.58},{"sentences":[{"text":"Oh, I'm so sorry to hear about that.","start":13.865,"end":15.865,"sentiment":"neutral","sentiment_score":-0.28756667487323284},{"text":"But let me go ahead and pull out your account.","start":15.865,"end":18.025,"sentiment":"neutral","sentiment_score":0.031335198506712916},{"text":"In that way, I could follow-up in reference with this to our tech rep.","start":18.025,"end":22.985,"sentiment":"neutral","sentiment_score":0.06345356282378946},{"text":"Okay?","start":22.985,"end":23.305,"sentiment":"neutral","sentiment_score":0.07699447125196457},{"text":"Because they've just provided, like, an update earlier that it should be working after twenty four to forty eight hours.","start":23.305,"end":31.46,"sentiment":"neutral","sentiment_score":0.058963184058666226}],"sentiment":"neutral","sentiment_score":0.0029703135479171323,"channel":0,"num_words":53,"start":13.865,"end":31.46},{"sentences":[{"text":"But for proper handling, let me confirm your name.","start":31.46,"end":34.98,"sentiment":"neutral","sentiment_score":0.11210431903600693},{"text":"In that way, I could endorse your account to tech rep, letting them know that you already called in to follow-up in fixing or sorting out your connection.","start":34.98,"end":43.515,"sentiment":"neutral","sentiment_score":0.18950602132827044},{"text":"Okay?","start":43.515,"end":44.015,"sentiment":"neutral","sentiment_score":0.08049095422029495},{"text":"What is your full name?","start":44.795,"end":48.175,"sentiment":"neutral","sentiment_score":0.058199600875377656},{"text":"Sekou Kumar.","start":48.875,"end":49.754997,"sentiment":"neutral","sentiment_score":0.04010123945772648}],"sentiment":"neutral","sentiment_score":0.15037330902285045,"channel":0,"num_words":45,"start":31.46,"end":49.754997},{"sentences":[{"text":"Okay.","start":49.754997,"end":50.075,"sentiment":"neutral","sentiment_score":0.047994256019592285},{"text":"So have you already spoken to our tech rep and did, some troubleshooting, or any instructions has been sent to you?","start":50.075,"end":59.13,"sentiment":"neutral","sentiment_score":0.038517024545442494},{"text":"Not","start":60.89,"end":61.13,"sentiment":"neutral","sentiment_score":-0.06762118637561798}],"sentiment":"neutral","sentiment_score":0.03431437326514203,"channel":0,"num_words":23,"start":49.754997,"end":61.13},{"sentences":[{"text":"No.","start":61.07,"end":61.57,"sentiment":"neutral","sentiment_score":-0.0997285321354866}],"sentiment":"neutral","sentiment_score":-0.0997285321354866,"channel":1,"num_words":1,"start":61.07,"end":61.57},{"sentences":[{"text":"yet?","start":61.13,"end":61.63,"sentiment":"neutral","sentiment_score":-0.06879465281963348},{"text":"Okay.","start":62.170002,"end":62.670002,"sentiment":"neutral","sentiment_score":-0.04257621616125107}],"sentiment":"neutral","sentiment_score":-0.055685434490442276,"channel":0,"num_words":2,"start":61.13,"end":62.670002},{"sentences":[{"text":"Not","start":62.510002,"end":62.83,"sentiment":"neutral","sentiment_score":-0.08122789859771729}],"sentiment":"neutral","sentiment_score":-0.08122789859771729,"channel":1,"num_words":1,"start":62.510002,"end":62.83},{"sentences":[{"text":"So","start":62.73,"end":63.13,"sentiment":"neutral","sentiment_score":-0.07934557646512985}],"sentiment":"neutral","sentiment_score":-0.07934557646512985,"channel":0,"num_words":1,"start":62.73,"end":63.13},{"sentences":[{"text":"yet.","start":62.83,"end":63.33,"sentiment":"neutral","sentiment_score":-0.06148154661059379}],"sentiment":"neutral","sentiment_score":-0.06148154661059379,"channel":1,"num_words":1,"start":62.83,"end":63.33},{"sentences":[{"text":"let me take note of this, Sekou.","start":63.13,"end":65.87,"sentiment":"neutral","sentiment_score":0.006521236151456833},{"text":"One moment.","start":67.53,"end":68.25,"sentiment":"neutral","sentiment_score":0.031485509127378464},{"text":"I just wanted to make sure it's being endorsed for proper handling by our tech department.","start":68.25,"end":73.79,"sentiment":"neutral","sentiment_score":0.03180259885266423},{"text":"What specific issue you're having?","start":74.215004,"end":76.395,"sentiment":"neutral","sentiment_score":-0.06150619462132454},{"text":"Are you having","start":77.015,"end":78.475,"sentiment":"neutral","sentiment_score":-0.06424255420764287}],"sentiment":"neutral","sentiment_score":0.0035515944614554896,"channel":0,"num_words":33,"start":63.13,"end":78.475},{"sentences":[{"text":"The the videos","start":78.055,"end":78.69501,"sentiment":"neutral","sentiment_score":-0.22191985448201498}],"sentiment":"neutral","sentiment_score":-0.22191985448201498,"channel":1,"num_words":3,"start":78.055,"end":78.69501},{"sentences":[{"text":"the","start":78.695,"end":79.195,"sentiment":"neutral","sentiment_score":-0.2682913541793823}],"sentiment":"neutral","sentiment_score":-0.2682913541793823,"channel":0,"num_words":1,"start":78.695,"end":79.195},{"sentences":[{"text":"are the videos are buffering.","start":78.69501,"end":80.875,"sentiment":"negative","sentiment_score":-0.3734692931175232},{"text":"It's very the the Internet is very slow.","start":80.935005,"end":82.955,"sentiment":"negative","sentiment_score":-0.6429042816162109}],"sentiment":"negative","sentiment_score":-0.5392754398859464,"channel":1,"num_words":13,"start":78.69501,"end":82.955},{"sentences":[{"text":"oh, so your main issue is slow speed.","start":83.815,"end":86.875,"sentiment":"negative","sentiment_score":-0.3934619128704071}],"sentiment":"negative","sentiment_score":-0.3934619128704071,"channel":0,"num_words":8,"start":83.815,"end":86.875},{"sentences":[{"text":"Yes.","start":87.59,"end":88.09,"sentiment":"neutral","sentiment_score":-0.061478957533836365}],"sentiment":"neutral","sentiment_score":-0.061478957533836365,"channel":1,"num_words":1,"start":87.59,"end":88.09},{"sentences":[{"text":"Oh, okay.","start":88.535,"end":89.255,"sentiment":"neutral","sentiment_score":-0.009758495725691319},{"text":"Got it.","start":89.255,"end":89.995,"sentiment":"neutral","sentiment_score":0.08424114435911179},{"text":"You so much for giving us a call, and I'm so sorry to hear about this inconvenience.","start":90.19,"end":94.53,"sentiment":"neutral","sentiment_score":-0.17032176475314534},{"text":"But rest assured, our tech rep will reach out to you in reference with your connection issue, which is slow 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least?","start":109.015,"end":110.855,"sentiment":"neutral","sentiment_score":-0.04383083353085177},{"text":"Because I've been having diseases for a very long time.","start":110.855,"end":113.275,"sentiment":"neutral","sentiment_score":-0.2992181718349457}],"sentiment":"neutral","sentiment_score":-0.1654955872588537,"channel":1,"num_words":22,"start":108.135,"end":113.275},{"sentences":[{"text":"This is accounts department.","start":113.345,"end":114.725006,"sentiment":"neutral","sentiment_score":-0.12320137955248356},{"text":"It just so happen currently.","start":114.785,"end":116.405,"sentiment":"neutral","sentiment_score":-0.08168269693851471},{"text":"Our tech rep or representative is still on a break.","start":117.15,"end":121.01,"sentiment":"neutral","sentiment_score":-0.18585843592882156},{"text":"So she might be let me check the time here.","start":121.39001,"end":124.03001,"sentiment":"neutral","sentiment_score":-0.061025531589984895},{"text":"Just bear with me.","start":124.03001,"end":125.25,"sentiment":"neutral","sentiment_score":-0.03763264510780573}],"sentiment":"neutral","sentiment_score":-0.10668452298550894,"channel":0,"num_words":33,"start":113.345,"end":125.25},{"sentences":[{"text":"She will be back around 4PM.","start":126.350006,"end":129.15001,"sentiment":"neutral","sentiment_score":-0.06396198614190023},{"text":"But rest assured, your concern will be in priority.","start":129.15001,"end":133.285,"sentiment":"neutral","sentiment_score":0.06732797457112207},{"text":"Are you at home until four or 5PM today?","start":133.905,"end":138.88501,"sentiment":"neutral","sentiment_score":-0.01943198995043834}],"sentiment":"neutral","sentiment_score":0.0019704976972813406,"channel":0,"num_words":24,"start":126.350006,"end":138.88501},{"sentences":[{"text":"5PM Australian 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now, it's around 03:30.","start":149.76,"end":152.02,"sentiment":"neutral","sentiment_score":-0.02752676388869683}],"sentiment":"neutral","sentiment_score":-0.02752676388869683,"channel":0,"num_words":6,"start":149.76,"end":152.02},{"sentences":[{"text":"Yeah.","start":153.23,"end":153.73,"sentiment":"neutral","sentiment_score":0.02203467488288879}],"sentiment":"neutral","sentiment_score":0.02203467488288879,"channel":1,"num_words":1,"start":153.23,"end":153.73},{"sentences":[{"text":"Okay.","start":154.4,"end":154.9,"sentiment":"neutral","sentiment_score":0.044916436076164246},{"text":"Surely.","start":154.96,"end":155.44,"sentiment":"neutral","sentiment_score":0.04707794636487961},{"text":"Surely.","start":155.44,"end":155.92,"sentiment":"neutral","sentiment_score":0.08826198428869247},{"text":"So nothing to worry with this, Shako.","start":155.92,"end":157.92,"sentiment":"neutral","sentiment_score":0.2049321425812585},{"text":"I will endorse your account to our tech rep to sort this out.","start":157.92,"end":162.065,"sentiment":"neutral","sentiment_score":0.1540276757799662}],"sentiment":"neutral","sentiment_score":0.1572670065190481,"channel":0,"num_words":23,"start":154.4,"end":162.065},{"sentences":[{"text":"Okay?","start":162.065,"end":162.565,"sentiment":"neutral","sentiment_score":0.1315777748823166},{"text":"Alright.","start":165.505,"end":166.005,"sentiment":"neutral","sentiment_score":0.14460337162017822}],"sentiment":"neutral","sentiment_score":0.1380905732512474,"channel":0,"num_words":2,"start":162.065,"end":166.005},{"sentences":[{"text":"Okay.","start":165.99501,"end":166.49501,"sentiment":"neutral","sentiment_score":0.12123656272888184}],"sentiment":"neutral","sentiment_score":0.12123656272888184,"channel":1,"num_words":1,"start":165.99501,"end":166.49501},{"sentences":[{"text":"And, also, if you would like, I can also provide their direct number if you would like, or I will already take note of this anyway.","start":166.145,"end":173.445,"sentiment":"neutral","sentiment_score":0.11188324426229183}],"sentiment":"neutral","sentiment_score":0.11188324426229183,"channel":0,"num_words":26,"start":166.145,"end":173.445},{"sentences":[{"text":"Okay.","start":174.76999,"end":175.26999,"sentiment":"neutral","sentiment_score":0.052192747592926025}],"sentiment":"neutral","sentiment_score":0.052192747592926025,"channel":1,"num_words":1,"start":174.76999,"end":175.26999},{"sentences":[{"text":"Would you like to get the direct number?","start":175.75,"end":177.84999,"sentiment":"neutral","sentiment_score":0.03494565188884735}],"sentiment":"neutral","sentiment_score":0.03494565188884735,"channel":0,"num_words":8,"start":175.75,"end":177.84999},{"sentences":[{"text":"Now wait for","start":179.01,"end":180.37,"sentiment":"neutral","sentiment_score":-0.005885971089204152}],"sentiment":"neutral","sentiment_score":-0.005885971089204152,"channel":1,"num_words":3,"start":179.01,"end":180.37},{"sentences":[{"text":"Okay.","start":180.23,"end":180.73,"sentiment":"neutral","sentiment_score":-0.006234142929315567}],"sentiment":"neutral","sentiment_score":-0.006234142929315567,"channel":0,"num_words":1,"start":180.23,"end":180.73},{"sentences":[{"text":"them to fix it.","start":180.37,"end":181.51,"sentiment":"neutral","sentiment_score":-0.031987850554287434}],"sentiment":"neutral","sentiment_score":-0.031987850554287434,"channel":1,"num_words":4,"start":180.37,"end":181.51},{"sentences":[{"text":"Oh, sure.","start":181.51,"end":182.06999,"sentiment":"neutral","sentiment_score":0.08948367089033127},{"text":"Sure.","start":182.06999,"end":182.56999,"sentiment":"neutral","sentiment_score":0.14123034477233887},{"text":"No worries.","start":182.63,"end":183.27,"sentiment":"neutral","sentiment_score":0.18656855821609497},{"text":"This will be taken care of.","start":183.27,"end":184.55,"sentiment":"neutral","sentiment_score":0.20709888140360513},{"text":"Okay?","start":184.55,"end":184.87,"sentiment":"neutral","sentiment_score":0.12204859405755995}],"sentiment":"neutral","sentiment_score":0.17149805712203184,"channel":0,"num_words":12,"start":181.51,"end":184.87},{"sentences":[{"text":"Just so happen they are taking their break, but they will be back.","start":184.87,"end":188.83499,"sentiment":"neutral","sentiment_score":0.055115958819022544},{"text":"I will I'll I'll already send the your name and account name to our tech rep.","start":189.055,"end":194.595,"sentiment":"neutral","sentiment_score":0.12929054908454418}],"sentiment":"neutral","sentiment_score":0.09603987068965517,"channel":0,"num_words":29,"start":184.87,"end":194.595},{"sentences":[{"text":"Okay.","start":195.835,"end":196.335,"sentiment":"neutral","sentiment_score":0.18751025199890137}],"sentiment":"neutral","sentiment_score":0.18751025199890137,"channel":1,"num_words":1,"start":195.835,"end":196.335},{"sentences":[{"text":"Alright.","start":196.89499,"end":197.375,"sentiment":"neutral","sentiment_score":0.32031679153442383},{"text":"Thank you.","start":197.375,"end":197.935,"sentiment":"positive","sentiment_score":0.49889659881591797},{"text":"Talk to you soon by our tech rep.","start":197.935,"end":199.935,"sentiment":"positive","sentiment_score":0.35092926025390625},{"text":"Have a good one.","start":199.935,"end":200.995,"sentiment":"positive","sentiment_score":0.7642319053411484}],"sentiment":"positive","sentiment_score":0.47883144617080686,"channel":0,"num_words":15,"start":196.89499,"end":200.995},{"sentences":[{"text":"Mhmm.","start":201.515,"end":201.595,"sentiment":"neutral","sentiment_score":0.1617230772972107},{"text":"Yeah.","start":201.595,"end":201.835,"sentiment":"neutral","sentiment_score":0.16629844903945923},{"text":"Bye.","start":201.835,"end":202.335,"sentiment":"neutral","sentiment_score":-0.0944473072886467}],"sentiment":"neutral","sentiment_score":0.07785807301600774,"channel":1,"num_words":3,"start":201.515,"end":202.335}]},"summary":{"result":"success","short":"The customer has been experiencing slow internet connection for two weeks and is unsure why. The agent asks for the customer's information and confirms that the issue is being addressed by the tech department. The agent provides the customer with a direct number to call for further assistance."},"intents":{"segments":[{"text":"Hello. I've been having issue with my Internet connection for two months I mean, two weeks now, and I'm not sure why.","start_word":18,"end_word":39,"intents":[{"intent":"Fix connection issue","confidence_score":0.16787869}]},{"text":"But rest assured, our tech rep will reach out to you in reference with your connection issue, which is slow speed. Please keep your line open. Check your SMS and email. Okay? How long would that take? Can you help me troubleshoot at least?","start_word":248,"end_word":291,"intents":[{"intent":"Troubleshoot connection issue","confidence_score":0.30583346}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.296896368265152},{"text":"Good afternoon. Thank you so much for calling your cell accounts. How may I help you today?","start_word":1,"end_word":17,"sentiment":"positive","sentiment_score":0.6494389176368713},{"text":"Hello. I've been having issue with my Internet connection for two months I mean, two weeks now, and I'm not sure why. Oh, I'm so sorry to hear about that. But let me go ahead and pull out your account. In that way, I could follow-up in reference with this to our tech rep. Okay? Because they've just provided, like, an update earlier that it should be working after twenty four to forty eight hours. But for proper handling, let me confirm your name. In that way, I could endorse your account to tech rep, letting them know that you already called in to follow-up in fixing or sorting out your connection. Okay? What is your full name? Sekou Kumar. Okay. So have you already spoken to our tech rep and did, some troubleshooting, or any instructions has been sent to you? Not No. yet? Okay. Not So yet. let me take note of this, Sekou. One moment. I just wanted to make sure it's being endorsed for proper handling by our tech department. What specific issue you're having? Are you having The the videos the are the videos are buffering.","start_word":18,"end_word":208,"sentiment":"neutral","sentiment_score":-0.01330969762057066},{"text":"It's very the the Internet is very slow. oh, so your main issue is slow speed.","start_word":209,"end_word":224,"sentiment":"negative","sentiment_score":-0.4949432909488678},{"text":"Yes. Oh, okay. Got it. You so much for giving us a call, and I'm so sorry to hear about this inconvenience. But rest assured, our tech rep will reach out to you in reference with your connection issue, which is slow speed. Please keep your line open. Check your SMS and email. Okay? How long would that take? Can you help me troubleshoot at least? Because I've been having diseases for a very long time. This is accounts department. It just so happen currently. Our tech rep or representative is still on a break. So she might be let me check the time here. Just bear with me. She will be back around 4PM. But rest assured, your concern will be in priority. Are you at home until four or 5PM today? 5PM Australian time. No. No. Within this time, four to 5PM, are you still at home? Yeah. Because right now, it's around 03:30. Yeah. Okay. Surely. Surely. So nothing to worry with this, Shako. I will endorse your account to our tech rep to sort this out. Okay? Alright. Okay. And, also, if you would like, I can also provide their direct number if you would like, or I will already take note of this anyway. Okay. Would you like to get the direct number? Now wait for Okay. them to fix it. Oh, sure. Sure. No worries. This will be taken care of. Okay? Just so happen they are taking their break, but they will be back. I will I'll I'll already send the your name and account name to our tech rep. Okay. Alright.","start_word":225,"end_word":493,"sentiment":"neutral","sentiment_score":0.00483589270411814},{"text":"Thank you. Talk to you soon by our tech rep. Have a good one.","start_word":494,"end_word":507,"sentiment":"positive","sentiment_score":0.4894355365208217},{"text":"Mhmm. Yeah. Bye.","start_word":508,"end_word":510,"sentiment":"neutral","sentiment_score":0.15383043885231018}],"average":{"sentiment":"neutral","sentiment_score":0.01578345388736365}}}}