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This is Ross with Tech. How are you? I'm good too. Raymond, actually, I wanted to inquire about a product.\n\nI have got the SKU for you. It's m c two two zero l. M m for monkey. 22 22 0LLForLion. No.\n\nThe thing is the customer has got a question. Like, this device, does it comes with a power supply? Or do we need to... Mhmm. The three different models.\n\nHe wants to order three different models. So he just wanted to ask whether power supply is included or not. Not included. For MC, 110 CS. Yes.\n\nDoes this come with a power supply? So can you suggest me the power supply and its cost? Okay. Alright. No worries.\n\nSure. Yep.","paragraphs":[{"sentences":[{"text":"Good morning, Raymond.","start":5.44,"end":6.56,"sentiment":"neutral","sentiment_score":0.3210512697696686},{"text":"This is Ross with Tech.","start":6.56,"end":8.4,"sentiment":"neutral","sentiment_score":0.2856620460748672},{"text":"How are you?","start":8.4,"end":9.3,"sentiment":"neutral","sentiment_score":0.22863339881102243},{"text":"I'm good too.","start":12.48,"end":13.54,"sentiment":"positive","sentiment_score":0.46354566017786664},{"text":"Raymond, actually, I wanted to inquire about a product.","start":14.375,"end":17.275,"sentiment":"neutral","sentiment_score":0.09717330667707655}],"sentiment":"neutral","sentiment_score":0.23228525985842166,"num_words":23,"start":5.44,"end":17.275},{"sentences":[{"text":"I have got the SKU for you.","start":21.335,"end":23.255,"sentiment":"neutral","sentiment_score":0.045834768031324656},{"text":"It's m c two two zero l.","start":23.255,"end":26.07,"sentiment":"neutral","sentiment_score":0.02721410005220345},{"text":"M m for monkey.","start":39.35,"end":40.65,"sentiment":"neutral","sentiment_score":0.0055716384667903185},{"text":"22 22 0LLForLion.","start":44.775,"end":49.355,"sentiment":"neutral","sentiment_score":0.014436865846316019},{"text":"No.","start":62.23,"end":62.47,"sentiment":"neutral","sentiment_score":-0.06058618053793907}],"sentiment":"neutral","sentiment_score":0.02347059306603941,"num_words":22,"start":21.335,"end":62.47},{"sentences":[{"text":"The thing is the customer has got a question.","start":62.47,"end":66.15501,"sentiment":"neutral","sentiment_score":-0.06075991648766729},{"text":"Like, this device, does it comes with a power supply?","start":68.695,"end":72.15501,"sentiment":"neutral","sentiment_score":-0.05000520497560501},{"text":"Or do we need to...","start":77.895004,"end":79.275,"sentiment":"neutral","sentiment_score":-0.051259829103946684},{"text":"Mhmm.","start":79.495,"end":79.995,"sentiment":"neutral","sentiment_score":-0.06618079543113708},{"text":"The three different models.","start":97.895,"end":99.435,"sentiment":"neutral","sentiment_score":-0.026207666378468275}],"sentiment":"neutral","sentiment_score":-0.050834548434820666,"num_words":29,"start":62.47,"end":99.435},{"sentences":[{"text":"He wants to order three different models.","start":99.655,"end":101.755,"sentiment":"neutral","sentiment_score":-0.02762239532811301},{"text":"So he just wanted to ask whether power supply is included or not.","start":105.575,"end":111.19,"sentiment":"neutral","sentiment_score":-0.048092246342163816},{"text":"Not included.","start":120.05,"end":120.79,"sentiment":"neutral","sentiment_score":-0.0754261463880539},{"text":"For MC, 110 CS.","start":150.405,"end":153.22499,"sentiment":"neutral","sentiment_score":-0.044342778623104095},{"text":"Yes.","start":161.84,"end":162.34,"sentiment":"neutral","sentiment_score":-0.007714402861893177}],"sentiment":"neutral","sentiment_score":-0.04275902888427178,"num_words":27,"start":99.655,"end":162.34},{"sentences":[{"text":"Does this come with a power supply?","start":166.8,"end":168.74,"sentiment":"neutral","sentiment_score":-0.03174402591373239},{"text":"So can you suggest me the power supply and its cost?","start":189.05,"end":193.47,"sentiment":"neutral","sentiment_score":-0.06570524553006346},{"text":"Okay.","start":201.69,"end":202.09001,"sentiment":"neutral","sentiment_score":0.003147214651107788},{"text":"Alright.","start":202.09001,"end":202.49,"sentiment":"neutral","sentiment_score":0.015091071836650372},{"text":"No worries.","start":202.49,"end":203.14494,"sentiment":"neutral","sentiment_score":-0.015080093406140804}],"sentiment":"neutral","sentiment_score":-0.04349489920687946,"num_words":22,"start":166.8,"end":203.14494},{"sentences":[{"text":"Sure.","start":205.22495,"end":205.72495,"sentiment":"neutral","sentiment_score":0.0715927928686142},{"text":"Yep.","start":205.78494,"end":206.28494,"sentiment":"neutral","sentiment_score":0.09018729627132416}],"sentiment":"neutral","sentiment_score":0.08089004456996918,"num_words":2,"start":205.22495,"end":206.28494}]}}]},{"alternatives":[{"transcript":"Hi. 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Good morning. Speaking. How are you calling?\n\nChannel 0: Good morning, Raymond. This is Ross with Tech. How are you?\n\nChannel 1: Good, Ross. How are you?\n\nChannel 0: I'm good too. Raymond, actually, I wanted to inquire about a product.\n\nChannel 1: Yep. What's your job?\n\nChannel 0: I have got the SKU for you. It's m c two two zero l.\n\nChannel 1: Come again? M for what? M for Nelly? M c?\n\nChannel 0: M m for monkey.\n\nChannel 1: Okay. MC. Yep.\n\nChannel 0: 22\n\nChannel 1: Two two.\n\nChannel 0: 22\n\nChannel 1: Yep.\n\nChannel 0: 0LLForLion.\n\nChannel 1: Yep. We got stocks. How many do you need? I've got one in Melbourne right now, but more stock in other warehouse.\n\nChannel 0: No. The thing is the customer has got a question. Like, this device, does it comes with a power supply? Or do we need to...\n\nChannel 1: It doesn't\n\nChannel 0: Mhmm.\n\nChannel 1: doesn't mean... Yeah. I don't know. It doesn't mention anything. Let me go to their site.\n\nChannel 0: The three different models. He wants to order three different models. So he just wanted to ask whether power supply is included or not.\n\nChannel 1: Yeah. I don't think it's included. Let me\n\nChannel 0: Not\n\nChannel 1: see.\n\nChannel 0: included.\n\nChannel 1: Yeah. They don't see. Yeah. Nice. It's not good at external power adapter.\n\nIt's required. You can need power supply.\n\nChannel 0: For MC, 110 CS.\n\nChannel 1: M c 110.\n\nChannel 0: Yes.\n\nChannel 1: Yes.\n\nChannel 0: Does this come with a power supply?\n\nChannel 1: Yeah. No. No. No. Simply.\n\nIt doesn't come with power supply.\n\nChannel 0: So can you suggest me the power supply and its cost?\n\nChannel 1: Can you drop me a email? Because this is something that I need to check with the PM. Drop me a email\n\nChannel 0: Okay.\n\nChannel 1: so that\n\nChannel 0: Alright.\n\nChannel 1: I can come\n\nChannel 0: No\n\nChannel 1: back to\n\nChannel 0: worries.\n\nChannel 1: you on the email. Oh, okay. No\n\nChannel 0: Sure.\n\nChannel 1: problem.\n\nChannel 0: Yep.\n\nChannel 1: Bye. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.92,"end":2.32,"sentiment":"neutral","sentiment_score":0.13019251823425293},{"text":"Good morning.","start":2.32,"end":2.8799999,"sentiment":"neutral","sentiment_score":0.2706676572561264},{"text":"Speaking.","start":2.8799999,"end":3.1999998,"sentiment":"neutral","sentiment_score":0.15579992532730105},{"text":"How are you calling?","start":3.1999998,"end":3.9399998,"sentiment":"neutral","sentiment_score":0.1873568259179592}],"sentiment":"neutral","sentiment_score":0.19709438271820545,"channel":1,"num_words":8,"start":1.92,"end":3.9399998},{"sentences":[{"text":"Good morning, Raymond.","start":5.44,"end":6.56,"sentiment":"neutral","sentiment_score":0.3210512697696686},{"text":"This is Ross with Tech.","start":6.56,"end":8.4,"sentiment":"neutral","sentiment_score":0.2856620460748672},{"text":"How are 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come","start":202.14494,"end":202.62494,"sentiment":"neutral","sentiment_score":0.008575045814116796}],"sentiment":"neutral","sentiment_score":0.008575045814116796,"channel":1,"num_words":3,"start":202.14494,"end":202.62494},{"sentences":[{"text":"No","start":202.49,"end":202.73001,"sentiment":"neutral","sentiment_score":-0.004603713750839233}],"sentiment":"neutral","sentiment_score":-0.004603713750839233,"channel":0,"num_words":1,"start":202.49,"end":202.73001},{"sentences":[{"text":"back to","start":202.62494,"end":202.86494,"sentiment":"neutral","sentiment_score":-0.06324584782123566}],"sentiment":"neutral","sentiment_score":-0.06324584782123566,"channel":1,"num_words":2,"start":202.62494,"end":202.86494},{"sentences":[{"text":"worries.","start":202.73001,"end":203.14494,"sentiment":"neutral","sentiment_score":-0.025556473061442375}],"sentiment":"neutral","sentiment_score":-0.025556473061442375,"channel":0,"num_words":1,"start":202.73001,"end":203.14494},{"sentences":[{"text":"you on the email.","start":202.86494,"end":203.84494,"sentiment":"neutral","sentiment_score":-0.006614868529140949},{"text":"Oh, okay.","start":203.90494,"end":204.96495,"sentiment":"neutral","sentiment_score":0.053568923845887184},{"text":"No","start":205.02495,"end":205.26494,"sentiment":"neutral","sentiment_score":0.054349325597286224}],"sentiment":"neutral","sentiment_score":0.019289671310356686,"channel":1,"num_words":7,"start":202.86494,"end":205.26494},{"sentences":[{"text":"Sure.","start":205.22495,"end":205.72495,"sentiment":"neutral","sentiment_score":0.0715927928686142}],"sentiment":"neutral","sentiment_score":0.0715927928686142,"channel":0,"num_words":1,"start":205.22495,"end":205.72495},{"sentences":[{"text":"problem.","start":205.26494,"end":205.76494,"sentiment":"neutral","sentiment_score":0.11825935542583466}],"sentiment":"neutral","sentiment_score":0.11825935542583466,"channel":1,"num_words":1,"start":205.26494,"end":205.76494},{"sentences":[{"text":"Yep.","start":205.78494,"end":206.28494,"sentiment":"neutral","sentiment_score":0.09018729627132416}],"sentiment":"neutral","sentiment_score":0.09018729627132416,"channel":0,"num_words":1,"start":205.78494,"end":206.28494},{"sentences":[{"text":"Bye.","start":206.38495,"end":206.88495,"sentiment":"neutral","sentiment_score":0.10125770419836044},{"text":"Bye.","start":207.50494,"end":208.00494,"sentiment":"neutral","sentiment_score":0.05515756458044052}],"sentiment":"neutral","sentiment_score":0.07820763438940048,"channel":1,"num_words":2,"start":206.38495,"end":208.00494}]},"summary":{"result":"success","short":"A customer named Raymond is calling Tech and speaking with Ross about a product. He asks about the model and whether power supplies are included, and Ross tells him that it doesn't mention anything. The customer also asks about the model and whether power supplies are included, and Ross tells him that it's not included. The customer requests an email with the cost of the power supply and Ross tells him to drop him a link."},"intents":{"segments":[{"text":"Raymond, actually, I wanted to inquire about a product. Yep.","start_word":27,"end_word":36,"intents":[{"intent":"Inquire about product","confidence_score":0.377145}]}]},"sentiments":{"segments":[{"text":"Hi. Good morning. Speaking. How are you calling? Good morning, Raymond. This is Ross with Tech. How are you?","start_word":0,"end_word":18,"sentiment":"neutral","sentiment_score":0.2398059070110321},{"text":"Good, Ross. How are you? I'm good too.","start_word":19,"end_word":26,"sentiment":"positive","sentiment_score":0.4382854998111725},{"text":"Raymond, actually, I wanted to inquire about a product. Yep. What's your job? I have got the SKU for you. It's m c two two zero l. Come again? M for what? M for Nelly? M c? M m for monkey. Okay. MC. Yep. 22 Two two. 22 Yep. 0LLForLion. Yep. We got stocks. How many do you need? I've got one in Melbourne right now, but more stock in other warehouse. No. The thing is the customer has got a question. Like, this device, does it comes with a power supply? Or do we need to... It doesn't Mhmm. doesn't mean... Yeah. I don't know. It doesn't mention anything. Let me go to their site. The three different models. He wants to order three different models. So he just wanted to ask whether power supply is included or not. Yeah. I don't think it's included. Let me Not see. included. Yeah. They don't see. Yeah. Nice.","start_word":27,"end_word":183,"sentiment":"neutral","sentiment_score":-0.017719557508826256},{"text":"It's not good at external power adapter.","start_word":184,"end_word":190,"sentiment":"negative","sentiment_score":-0.3539353907108307},{"text":"It's required. You can need power supply. For MC, 110 CS. M c 110. Yes. Yes. Does this come with a power supply? Yeah. No. No. No. Simply. It doesn't come with power supply. So can you suggest me the power supply and its cost? Can you drop me a email? Because this is something that I need to check with the PM. Drop me a email Okay. so that Alright. I can come No back to worries. you on the email. Oh, okay. No Sure. problem. Yep. Bye. Bye.","start_word":191,"end_word":280,"sentiment":"neutral","sentiment_score":-0.04669133573770523}],"average":{"sentiment":"neutral","sentiment_score":-0.004228584174490307}}}}