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If I may ask, have you already signed up for any activation and getting connected, or you are trying to okay. Oh, sure. Not a problem. Let me have your full name, please. Oh, nice to have you in the line. Welcome back, Prakash. So one moment here. Let me pull up your account here. Perkash. Okay. So you're still at Unit 527335 Ankit. Alright? And you would like to reactivate the same plan which you're having? Okay. Sure. I'll go ahead and submit this request to our technical team, and then your service will be reinstated. So, technically, your bill will cover from today's date. Okay? July 28. So just to set your proper expectation, August 1, you will be receiving an invoice covering the period July 28 till the thirty first or August 30. Alright. So just give us a moment. We will submit this request, and your service will be reactivated. Anything else that I may help? You're welcome. Have a good one, and be safe. 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Good morning. This is Airtel accounts. How may I help you today? Oh, sure.\n\nI would love to help you today. If I may ask, have you already signed up for any activation and getting connected, or you are trying to okay. Oh, sure. Not a problem. Let me have your full name, please.\n\nOh, nice to have you in the line. Welcome back, Prakash. So one moment here. Let me pull up your account here. Perkash.\n\nOkay. So you're still at Unit 527335 Ankit. Alright? And you would like to reactivate the same plan which you're having? Okay.\n\nSure. I'll go ahead and submit this request to our technical team, and then your service will be reinstated. So, technically, your bill will cover from today's date. Okay? July 28.\n\nSo just to set your proper expectation, August 1, you will be receiving an invoice covering the period July 28 till the thirty first or August 30. Alright. So just give us a moment. We will submit this request, and your service will be reactivated. Anything else that I may help?\n\nYou're welcome. Have a good one, and be safe. 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and","start":68.635,"end":74.555,"sentiment":"neutral","sentiment_score":0.08168197236955166}],"sentiment":"neutral","sentiment_score":0.08179972001484462,"channel":0,"num_words":14,"start":67.595,"end":74.555},{"sentences":[{"text":"Mhmm.","start":74.375,"end":74.875,"sentiment":"neutral","sentiment_score":0.07379039376974106}],"sentiment":"neutral","sentiment_score":0.07379039376974106,"channel":1,"num_words":1,"start":74.375,"end":74.875},{"sentences":[{"text":"then your service will be reinstated.","start":74.555,"end":76.975006,"sentiment":"neutral","sentiment_score":0.10954462240139644},{"text":"So, technically, your bill will cover from today's date.","start":77.755005,"end":82.14,"sentiment":"neutral","sentiment_score":0.09252329336272345},{"text":"Okay?","start":82.3,"end":82.54,"sentiment":"neutral","sentiment_score":0.03841056674718857},{"text":"July 28.","start":82.54,"end":83.92,"sentiment":"neutral","sentiment_score":0.017246154136955738},{"text":"So just to set","start":84.06,"end":85.26,"sentiment":"neutral","sentiment_score":0.03391072526574135}],"sentiment":"neutral","sentiment_score":0.07720559776167978,"channel":0,"num_words":22,"start":74.555,"end":85.26},{"sentences":[{"text":"Yep.","start":85.22,"end":85.72,"sentiment":"neutral","sentiment_score":0.05859359726309776}],"sentiment":"neutral","sentiment_score":0.05859359726309776,"channel":1,"num_words":1,"start":85.22,"end":85.72},{"sentences":[{"text":"your proper expectation, August 1, you will be receiving an invoice covering the period July 28 till the thirty first or August 30.","start":85.26,"end":95.119995,"sentiment":"neutral","sentiment_score":0.05624801859907482}],"sentiment":"neutral","sentiment_score":0.05624801859907482,"channel":0,"num_words":23,"start":85.26,"end":95.119995},{"sentences":[{"text":"Okay.","start":95.86,"end":96.36,"sentiment":"neutral","sentiment_score":0.08442109078168869}],"sentiment":"neutral","sentiment_score":0.08442109078168869,"channel":1,"num_words":1,"start":95.86,"end":96.36},{"sentences":[{"text":"Alright.","start":97.025,"end":97.425,"sentiment":"neutral","sentiment_score":0.12794272601604462},{"text":"So just give us a moment.","start":97.425,"end":99.265,"sentiment":"neutral","sentiment_score":0.12545835102597871},{"text":"We will submit this request, and your service will be reactivated.","start":99.265,"end":104.325,"sentiment":"neutral","sentiment_score":0.16895700855688614},{"text":"Anything else","start":105.025,"end":105.744995,"sentiment":"neutral","sentiment_score":0.0729667991399765}],"sentiment":"neutral","sentiment_score":0.1442576762288809,"channel":0,"num_words":20,"start":97.025,"end":105.744995},{"sentences":[{"text":"Okay.","start":105.525,"end":106.025,"sentiment":"neutral","sentiment_score":0.06611382216215134}],"sentiment":"neutral","sentiment_score":0.06611382216215134,"channel":1,"num_words":1,"start":105.525,"end":106.025},{"sentences":[{"text":"that I may help?","start":105.744995,"end":106.725,"sentiment":"neutral","sentiment_score":0.08961272798478603}],"sentiment":"neutral","sentiment_score":0.08961272798478603,"channel":0,"num_words":4,"start":105.744995,"end":106.725},{"sentences":[{"text":"That's all.","start":106.965,"end":107.445,"sentiment":"neutral","sentiment_score":0.16109757125377655},{"text":"Thank you.","start":107.445,"end":108.185,"sentiment":"positive","sentiment_score":0.4368984252214432}],"sentiment":"neutral","sentiment_score":0.29899799823760986,"channel":1,"num_words":4,"start":106.965,"end":108.185},{"sentences":[{"text":"You're welcome.","start":108.305,"end":109.104996,"sentiment":"positive","sentiment_score":0.5059514939785004},{"text":"Have a good one, and be safe.","start":109.104996,"end":110.805,"sentiment":"positive","sentiment_score":0.5959355745996747}],"sentiment":"positive","sentiment_score":0.5759391122394137,"channel":0,"num_words":9,"start":108.305,"end":110.805},{"sentences":[{"text":"Thanks.","start":110.965,"end":111.465,"sentiment":"positive","sentiment_score":0.4737047553062439}],"sentiment":"positive","sentiment_score":0.4737047553062439,"channel":1,"num_words":1,"start":110.965,"end":111.465},{"sentences":[{"text":"Bye bye.","start":110.98494,"end":114.31244,"sentiment":"neutral","sentiment_score":0.2634021118283272}],"sentiment":"neutral","sentiment_score":0.2634021118283272,"channel":0,"num_words":2,"start":110.98494,"end":114.31244}]},"summary":{"result":"success","short":"The customer, Prakash, contacts Airtel accounts to activate their internet. The representative, named Airtel accounts, offers to help reactivate the same plan as the customer's previous plan and confirms their account information. The representative assures the customer that their bill will cover the period from today's date to August 1 and that their service will be reactivated on August 1. The call ends with the representative thanking the customer and wishing them a good day."},"intents":{"segments":[{"text":"I need to activate my Internet. Oh, sure.","start_word":15,"end_word":22,"intents":[{"intent":"Activate internet","confidence_score":0.3748396}]},{"text":"And you would like to reactivate the same plan Yes. which you're having?","start_word":123,"end_word":135,"intents":[{"intent":"Reactivate plan","confidence_score":0.36901188}]},{"text":"I'll go ahead and submit this request to our technical team, and Mhmm. then your service will be reinstated. So, technically, your bill will cover from today's date. Okay? July 28.","start_word":139,"end_word":169,"intents":[{"intent":"Submit request","confidence_score":0.5361163}]},{"text":"So just to set Yep. your proper expectation, August 1, you will be receiving an invoice covering the period July 28 till the thirty first or August 30. Okay.","start_word":170,"end_word":198,"intents":[{"intent":"Send invoice","confidence_score":0.0024584758}]},{"text":"your proper expectation, August 1, you will be receiving an invoice covering the period July 28 till the thirty first or August 30. Okay.","start_word":175,"end_word":198,"intents":[{"intent":"Set expectation","confidence_score":0.3775929}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.2072746753692627},{"text":"Good morning. This is Airtel accounts. How may I help you today?","start_word":1,"end_word":12,"sentiment":"positive","sentiment_score":0.37446850538253784},{"text":"Hey. Morning. I need to activate my Internet. Oh, sure.","start_word":13,"end_word":22,"sentiment":"neutral","sentiment_score":0.09707567095756532},{"text":"I would love to help you today.","start_word":23,"end_word":29,"sentiment":"positive","sentiment_score":0.5581659078598022},{"text":"If I may ask, have you already signed up for any activation and getting connected, or you are Yeah. trying Yeah. to I have everything okay. everything ready. I'm a existing customer. I want the suspended for some period, and I need I need it back. Oh, sure. Not a problem. Let me have your full name, please.","start_word":30,"end_word":87,"sentiment":"neutral","sentiment_score":0.03142659738659859},{"text":"Oh, nice to have you in the line. Welcome back, Prakash. Thank you.","start_word":88,"end_word":100,"sentiment":"positive","sentiment_score":0.3796827495098114},{"text":"So one moment here. Let me pull up your account here. Perkash. Okay. So you're still at Unit 527335 Ankit. Alright? Yes. And you would like to reactivate the same plan Yes. which you're having? Yeah. Okay. Sure. I'll go ahead and submit this request to our technical team, and Mhmm. then your service will be reinstated. So, technically, your bill will cover from today's date. Okay? July 28. So just to set Yep. your proper expectation, August 1, you will be receiving an invoice covering the period July 28 till the thirty first or August 30. Okay. Alright. So just give us a moment. We will submit this request, and your service will be reactivated. Anything else Okay. that I may help? That's all.","start_word":101,"end_word":225,"sentiment":"neutral","sentiment_score":0.08693134784698486},{"text":"Thank you. You're welcome. Have a good one, and be safe. Thanks.","start_word":226,"end_word":237,"sentiment":"positive","sentiment_score":0.5308306217193604},{"text":"Bye bye.","start_word":238,"end_word":239,"sentiment":"neutral","sentiment_score":0.2949477732181549}],"average":{"sentiment":"neutral","sentiment_score":0.1453248609383443}}}}