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a good one.","start":48.375,"end":49.595,"sentiment":"positive","sentiment_score":0.47766052186489105}],"sentiment":"positive","sentiment_score":0.47766052186489105,"channel":0,"num_words":4,"start":48.375,"end":49.595},{"sentences":[{"text":"You too.","start":49.855,"end":50.495003,"sentiment":"neutral","sentiment_score":0.24219860136508942},{"text":"Bye bye.","start":50.495003,"end":51.155,"sentiment":"neutral","sentiment_score":0.15444155037403107}],"sentiment":"neutral","sentiment_score":0.19832007586956024,"channel":1,"num_words":4,"start":49.855,"end":51.155},{"sentences":[{"text":"Mhmm.","start":50.695,"end":51.015,"sentiment":"neutral","sentiment_score":0.08105917274951935},{"text":"Bye bye.","start":51.015,"end":51.755,"sentiment":"neutral","sentiment_score":0.07971825450658798}],"sentiment":"neutral","sentiment_score":0.08016522725423177,"channel":0,"num_words":3,"start":50.695,"end":51.755}]},"summary":{"result":"success","short":"The customer, Dichan RavGeneration, confirms their invoice payment with the agent, Airtel accounts. The agent confirms the payment amount and explains how to pay it using the website or app. The agent assures the customer they can assist with the payment process and provides assistance. The call ends with the agent thanking the customer and wishing them a good day."},"intents":{"segments":[{"text":"This is just like a real quick I just wanted to confirm if you got our email with Yep. your invoice.","start_word":41,"end_word":61,"intents":[{"intent":"Confirm receipt of email","confidence_score":0.48291537}]},{"text":"I just saw yeah. Yeah. Yeah. I just saw and the outstanding amount is $76.46. And Yes.","start_word":62,"end_word":78,"intents":[{"intent":"Provide invoice information","confidence_score":0.051805206}]},{"text":"can pay the amount by using the website or an app if I need, and it's the due date is tomorrow. Right? Yes.","start_word":83,"end_word":105,"intents":[{"intent":"Confirm payment method","confidence_score":0.15919913}]},{"text":"So if Yep. you need any assistance assistance with the payment process, just let us know. Okay.","start_word":109,"end_word":125,"intents":[{"intent":"Offer assistance with payment process","confidence_score":0.19857827}]}]},"sentiments":{"segments":[{"text":"Hi. Good afternoon. This is Airtel accounts. Am I speaking to Dichan Ravikanan? Yep. Hi. How are you today? Yeah.","start_word":0,"end_word":19,"sentiment":"neutral","sentiment_score":0.13373808562755585},{"text":"I'm good. Thanks. How are you? That's great to hear. I'm fine. Thank you so much for answering my phone call.","start_word":20,"end_word":40,"sentiment":"positive","sentiment_score":0.5478190779685974},{"text":"This is just like a real quick I just wanted to confirm if you got our email with Yep. your invoice. I just saw yeah. Yeah. Yeah. I just saw and the outstanding amount is $76.46. And Yes. That is I correct. can pay the amount by using the website or an app if I need, and it's the due date is tomorrow. Right? Yes. That is right. So if Yep. you need any assistance assistance with the payment process, just let us know. Okay. We're here to help. Okay? Sure.","start_word":41,"end_word":131,"sentiment":"neutral","sentiment_score":0.12069156765937804},{"text":"That's all good. Alright. Thank you so much. Thank you I'll do so the much.","start_word":132,"end_word":146,"sentiment":"positive","sentiment_score":0.5032885074615479},{"text":"payment.","start_word":147,"end_word":147,"sentiment":"neutral","sentiment_score":0.30747663974761963},{"text":"Have a good one.","start_word":148,"end_word":151,"sentiment":"positive","sentiment_score":0.4736008644104004},{"text":"You too. Bye bye. Mhmm. Bye bye.","start_word":152,"end_word":158,"sentiment":"neutral","sentiment_score":0.13316291570663452}],"average":{"sentiment":"neutral","sentiment_score":0.23125288576261768}}}}