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It's the local Yeah. Yeah. Mhmm. But my contract is for six months. Yeah. Yes, please. Yes, please. Thank you. 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It's the local Yeah. Yeah. Mhmm. But my contract is for six months.\n\nYeah. Yes, please. Yes, please. Thank you. 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Hello.\n\nChannel 1: It's\n\nChannel 0: Good\n\nChannel 1: the local\n\nChannel 0: morning. This is Maureen from Airtel tech support. Am I speaking with?\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: Yeah. Regarding the compensation for the issue you have experienced for\n\nChannel 1: Mhmm.\n\nChannel 0: about the disconnection, so instead of give crediting you or giving the compensation to the base that you then you do not have Internet. We just extended the 15% discount. Before, it's until December 31 only, but we extend it until 01/31/2027 to cover the six days.\n\nChannel 1: But my contract is for six months.\n\nChannel 0: Okay. Hang on. Let me just check. Hello, Sophie?\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. Okay. Since you're just under a six month contract, is it okay if I, give you a callback again? We'll\n\nChannel 1: Yes,\n\nChannel 0: just\n\nChannel 1: please.\n\nChannel 0: ask this to our accounts department.\n\nChannel 1: Yes, please. Thank you.\n\nChannel 0: Okay. You're welcome. Bye for now.\n\nChannel 1: Goodbye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.88,"end":1.38,"sentiment":"neutral","sentiment_score":0.024956263601779934}],"sentiment":"neutral","sentiment_score":0.024956263601779934,"channel":1,"num_words":1,"start":0.88,"end":1.38},{"sentences":[{"text":"Yes.","start":2.48,"end":2.72,"sentiment":"neutral","sentiment_score":0.1108528897166252},{"text":"Hello.","start":2.72,"end":3.22,"sentiment":"neutral","sentiment_score":0.14235766232013702}],"sentiment":"neutral","sentiment_score":0.12660527601838112,"channel":0,"num_words":2,"start":2.48,"end":3.22},{"sentences":[{"text":"It's","start":3.1999998,"end":3.4399998,"sentiment":"neutral","sentiment_score":0.3105260133743286}],"sentiment":"neutral","sentiment_score":0.3105260133743286,"channel":1,"num_words":1,"start":3.1999998,"end":3.4399998},{"sentences":[{"text":"Good","start":3.28,"end":3.52,"sentiment":"positive","sentiment_score":0.5367269515991211}],"sentiment":"positive","sentiment_score":0.5367269515991211,"channel":0,"num_words":1,"start":3.28,"end":3.52},{"sentences":[{"text":"the 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Maureen explains that they have extended a 15% discount until December 31, 2022, and offers to call Sophie again to discuss the issue with her accounts department. Sophie agrees and asks for a callback."},"intents":{"segments":[{"text":"We just extended the 15% discount. Before, it's until December 31 only, but we extend it until 01/31/2027 to cover the six days.","start_word":57,"end_word":79,"intents":[{"intent":"Extend discount","confidence_score":0.35180768}]},{"text":"Since you're just under a six month contract, is it okay if I, give you a callback again?","start_word":99,"end_word":116,"intents":[{"intent":"Request callback","confidence_score":0.43163615}]}]},"sentiments":{"segments":[{"text":"Hello? Yes. Hello.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.09272228181362152},{"text":"It's Good the morning.","start_word":3,"end_word":6,"sentiment":"positive","sentiment_score":0.4037855267524719},{"text":"local This is Maureen from Airtel tech support. Am I speaking with? Yeah. Yeah. Yeah. Regarding the compensation for the issue you have experienced for Mhmm. about the disconnection, so instead of give crediting you or giving the compensation to the base that you then you do not have Internet. We just extended the 15% discount. Before, it's until December 31 only, but we extend it until 01/31/2027 to cover the six days. But my contract is for six months. Okay. Hang on. Let me just check. Hello, Sophie? Yeah. Yeah. Okay. Since you're just under a six month contract, is it okay if I, give you a callback again? We'll Yes, just please. ask this to our accounts department. Yes, please. Thank you. Okay.","start_word":7,"end_word":131,"sentiment":"neutral","sentiment_score":-0.01950247213244438},{"text":"You're welcome.","start_word":132,"end_word":133,"sentiment":"positive","sentiment_score":0.3643389940261841},{"text":"Bye for now. 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