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It will probably be I again, I'm making this up here, but I would think it's something like The cost of hiring a skip, getting it delivered, tucking it all in the skip, and getting the skip took away. So we would estimate that to be you can get Mark to work out how much the skip is, how many hours of the team time to go do that. We're gonna add a margin onto that, but I would imagine you're probably looking at around about 7 or $800. Yeah. Yeah. No. That's right. So give her a call and see what she says. She might still looking really sorry. I'm coming back tomorrow. You you you don't know, dear. Alrighty. Thanks. Oh, Vicky's phone. No. Her landline. What extension is she? 0494. One moment, please. I'm up I'm actually in the software now. Vicky Nan. So what's Tanya's? But Tanya what's gonna happen when Tanya's not there? Would it not be better to come to you? But if someone rings Vicky direct, if the chances are they don't want Tanya. But but someone likes you to call Vicky Direct for that. Right. For info packs and things, to get an info pack, wouldn't they have already rang the main number? Alright. We can change it. So what's Tanya? We'll try it, and then we can always change it. What's Tanya? 0307. Permanent forward forward. Select all calls should be forwarded to on divert all calls. It should be forwarded to 1 3 0 7. Is that what I do here? Update. No. Don't do that. It's been updated, it says. Just let me check. Yes. So that should work. So if you ring Vicky's extension, you should get Tanya. Alright. Give it a go. Shoot me an email if there's a drama. Alrighty. 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Well, so the bottom line is so I guess there's two things. First of all, she'll need to give us that in writing. And secondly, we'll need to work out a charge for us to do that. It will probably be I again, I'm making this up here, but I would think it's something like The cost of hiring a skip, getting it delivered, tucking it all in the skip, and getting the skip took away.\n\nSo we would estimate that to be you can get Mark to work out how much the skip is, how many hours of the team time to go do that. We're gonna add a margin onto that, but I would imagine you're probably looking at around about 7 or $800. Yeah. Yeah. No.\n\nThat's right. So give her a call and see what she says. She might still looking really sorry. I'm coming back tomorrow. You you you don't know, dear.\n\nAlrighty. Thanks. Oh, Vicky's phone. No. Her landline.\n\nWhat extension is she? 0494. One moment, please. I'm up I'm actually in the software now. Vicky Nan.\n\nSo what's Tanya's? But Tanya what's gonna happen when Tanya's not there? Would it not be better to come to you? But if someone rings Vicky direct, if the chances are they don't want Tanya. But but someone likes you to call Vicky Direct for that.\n\nRight. For info packs and things, to get an info pack, wouldn't they have already rang the main number? Alright. We can change it. So what's Tanya?\n\nWe'll try it, and then we can always change it. What's Tanya? 0307. Permanent forward forward. Select all calls should be forwarded to on divert all calls.\n\nIt should be forwarded to 1 3 0 7. Is that what I do here? Update. No. Don't do that.\n\nIt's been updated, it says. Just let me check. Yes. So that should work. So if you ring Vicky's extension, you should get Tanya.\n\nAlright. Give it a go. Shoot me an email if there's a drama. Alrighty. 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You're, like, my you're the only one that knows anything at this point. I've just gone to Judy Cookley's room. And so her daughter came last week from, I think, Karratha or something. We were under the impression she was clearing the room, but she hasn't. I think she's taken one photo. So there's a lot of stuff left in there. I'll obviously call her and say, well, like, what do you want us to do with the rest of this stuff? If she says to us to get rid of it all, like, what do we do? Mhmm. Mhmm. Mhmm. That's yeah. No. I'm happy for that. I didn't know if we had, like, a set charge for doing that or, like, if we're okay if we're just gonna work it out. Oh, I get it. Yeah. Because there's a lot there's a lot of stuff. Yeah. Mhmm. Yep. Mhmm. Yeah. That's what I was thinking because, I mean, there's a lot of labor involved in that as well. Like, you know, stuff, time and whatnot. And, you know, we want that done right now, basically, because we can't start doing anything until that stuff's gone. Cool. Yep. Yeah. No. All good. Thank you. Oh, and did you see my email about Vicky's phone? Sorry. Is there a way to divert Vicky's calls to reception phone or my phone or anything? Because it's she is one moment. Direct line. 0494. Preferably Tanya's extension. Hold on. Tan? What's the extension for your phone over there? 307. 307. The it so it will still ring, and it can be picked up on the other reception phone. It can, but then I'm dealing with all the calls. She's was gonna be taking the calls for the info stuff for sending out application packs and everything. I don't mind, but for well, when when they but also, when you well, when they go through the menu, there's a specific to, yeah, to be fit there's a specific one for admissions for or, like, residential admissions or residential inquiries, and that generally will go to Vicky's phone. It just depends what number they're picking when they're on the menu, you know, when you first call. 3 0 7. 307. When we hang up, I'll call Vicky's direct line maybe and just see what happens. Mhmm. Mhmm. Arigato. No worries. Mhmm. Easy. Thank you. 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You're, like, my you're the only one that knows anything at this point. I've just gone to Judy Cookley's room. And so her daughter came last week from, I think, Karratha or something. We were under the impression she was clearing the room, but she hasn't.\n\nI think she's taken one photo. So there's a lot of stuff left in there. I'll obviously call her and say, well, like, what do you want us to do with the rest of this stuff? If she says to us to get rid of it all, like, what do we do? Mhmm.\n\nMhmm. Mhmm. That's yeah. No. I'm happy for that.\n\nI didn't know if we had, like, a set charge for doing that or, like, if we're okay if we're just gonna work it out. Oh, I get it. Yeah. Because there's a lot there's a lot of stuff. Yeah.\n\nMhmm. Yep. Mhmm. Yeah. That's what I was thinking because, I mean, there's a lot of labor involved in that as well.\n\nLike, you know, stuff, time and whatnot. And, you know, we want that done right now, basically, because we can't start doing anything until that stuff's gone. Cool. Yep. Yeah.\n\nNo. All good. Thank you. Oh, and did you see my email about Vicky's phone? Sorry.\n\nIs there a way to divert Vicky's calls to reception phone or my phone or anything? Because it's she is one moment. Direct line. 0494. Preferably Tanya's extension.\n\nHold on. Tan? What's the extension for your phone over there? 307. 307.\n\nThe it so it will still ring, and it can be picked up on the other reception phone. It can, but then I'm dealing with all the calls. She's was gonna be taking the calls for the info stuff for sending out application packs and everything. I don't mind, but for well, when when they but also, when you well, when they go through the menu, there's a specific to, yeah, to be fit there's a specific one for admissions for or, like, residential admissions or residential inquiries, and that generally will go to Vicky's phone. It just depends what number they're picking when they're on the menu, you know, when you first call.\n\n3 0 7. 307. When we hang up, I'll call Vicky's direct line maybe and just see what happens. Mhmm. Mhmm.\n\nArigato. No worries. Mhmm. Easy. Thank you.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hi.","start":3.12,"end":3.62,"sentiment":"neutral","sentiment_score":0.01342290174216032},{"text":"You're, like, my you're the only one that knows anything at this point.","start":3.6799998,"end":7.2999997,"sentiment":"neutral","sentiment_score":-0.0439665370549147},{"text":"I've just gone to Judy Cookley's room.","start":8.0,"end":10.58,"sentiment":"neutral","sentiment_score":-0.0385453375056386},{"text":"And so her daughter came last week from, I think, Karratha or something.","start":11.84,"end":16.745,"sentiment":"neutral","sentiment_score":-0.043776241632608265},{"text":"We were under the impression she was clearing the room, but she hasn't.","start":19.605,"end":22.725,"sentiment":"neutral","sentiment_score":-0.15015278240809074}],"sentiment":"neutral","sentiment_score":-0.07125610117106995,"num_words":47,"start":3.12,"end":22.725},{"sentences":[{"text":"I think she's taken one 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gone.","start":105.545006,"end":111.805,"sentiment":"neutral","sentiment_score":-0.1717597169801593},{"text":"Cool.","start":113.865005,"end":114.365005,"sentiment":"neutral","sentiment_score":0.20838788151741028},{"text":"Yep.","start":114.825005,"end":115.325005,"sentiment":"neutral","sentiment_score":0.010504696518182756},{"text":"Yeah.","start":118.68,"end":119.08,"sentiment":"neutral","sentiment_score":-0.01490948721766472}],"sentiment":"neutral","sentiment_score":-0.13183659575879575,"num_words":30,"start":101.81,"end":119.08},{"sentences":[{"text":"No.","start":119.08,"end":119.58,"sentiment":"neutral","sentiment_score":-0.0504387766122818},{"text":"All good.","start":120.36,"end":121.08,"sentiment":"neutral","sentiment_score":0.23818808794021606},{"text":"Thank you.","start":121.08,"end":121.8,"sentiment":"neutral","sentiment_score":0.2939411476254463},{"text":"Oh, and did you see my email about Vicky's phone?","start":121.8,"end":123.96,"sentiment":"neutral","sentiment_score":0.016285171918570995},{"text":"Sorry.","start":123.96,"end":124.46,"sentiment":"neutral","sentiment_score":-0.05434969440102577}],"sentiment":"neutral","sentiment_score":0.07014510745648295,"num_words":16,"start":119.08,"end":124.46},{"sentences":[{"text":"Is there a way to divert Vicky's calls to reception phone or my phone or anything?","start":126.68,"end":132.92,"sentiment":"neutral","sentiment_score":-0.10091492021456361},{"text":"Because it's she is one moment.","start":132.92,"end":138.675,"sentiment":"neutral","sentiment_score":-0.019113187678158283},{"text":"Direct line.","start":142.255,"end":143.15501,"sentiment":"neutral","sentiment_score":-0.006340851308777928},{"text":"0494.","start":143.77501,"end":145.15501,"sentiment":"neutral","sentiment_score":-0.0019371164962649343},{"text":"Preferably Tanya's extension.","start":152.97,"end":156.59,"sentiment":"neutral","sentiment_score":0.04345138929784298}],"sentiment":"neutral","sentiment_score":-0.057627946454366405,"num_words":28,"start":126.68,"end":156.59},{"sentences":[{"text":"Hold on.","start":160.14499,"end":160.94499,"sentiment":"neutral","sentiment_score":-0.016882595140486952},{"text":"Tan?","start":160.94499,"end":161.44499,"sentiment":"neutral","sentiment_score":-0.010759522207081318},{"text":"What's the extension for your phone over there?","start":161.665,"end":164.72499,"sentiment":"neutral","sentiment_score":-0.0063878693617880344},{"text":"307.","start":165.58499,"end":166.64499,"sentiment":"neutral","sentiment_score":-0.007481650449335575},{"text":"307.","start":167.105,"end":168.08499,"sentiment":"neutral","sentiment_score":-0.012270282953977585}],"sentiment":"neutral","sentiment_score":-0.008875353906590205,"num_words":13,"start":160.14499,"end":168.08499},{"sentences":[{"text":"The it so it will still ring, and it can be picked up on the other reception phone.","start":174.1,"end":178.92,"sentiment":"neutral","sentiment_score":-0.06492547194163005},{"text":"It can, but then I'm dealing with all the calls.","start":179.94,"end":186.36,"sentiment":"neutral","sentiment_score":-0.132181865721941},{"text":"She's was gonna be taking the calls for the info stuff for sending out application packs and everything.","start":194.295,"end":199.99501,"sentiment":"neutral","sentiment_score":-0.18476352592309317},{"text":"I don't mind, but for well, when when they but also, when you well, when they go through the menu, there's a specific to, yeah, to be fit there's a specific one for admissions for or, like, residential admissions or residential inquiries, and that generally will go to Vicky's phone.","start":200.695,"end":228.44499,"sentiment":"neutral","sentiment_score":0.0012685773801058532},{"text":"It just depends what number they're picking when they're on the menu, you know, when you first call.","start":230.265,"end":235.31,"sentiment":"neutral","sentiment_score":-0.03318978245887491}],"sentiment":"neutral","sentiment_score":-0.05570357749156915,"num_words":114,"start":174.1,"end":235.31},{"sentences":[{"text":"3 0 7.","start":239.37001,"end":240.35,"sentiment":"neutral","sentiment_score":-0.00021303196748097739},{"text":"307.","start":240.41,"end":241.39,"sentiment":"neutral","sentiment_score":0.00038658943958580494},{"text":"When we hang up, I'll call Vicky's direct line maybe and just see what happens.","start":255.295,"end":258.675,"sentiment":"neutral","sentiment_score":-0.027532574906945228},{"text":"Mhmm.","start":285.515,"end":286.015,"sentiment":"neutral","sentiment_score":0.06478656828403473},{"text":"Mhmm.","start":286.795,"end":287.295,"sentiment":"neutral","sentiment_score":0.04340067505836487}],"sentiment":"neutral","sentiment_score":-0.014526375558315999,"num_words":21,"start":239.37001,"end":287.295},{"sentences":[{"text":"Arigato.","start":289.97,"end":290.47,"sentiment":"neutral","sentiment_score":0.056284502148628235},{"text":"No worries.","start":291.17,"end":291.91,"sentiment":"neutral","sentiment_score":0.2206166759133339},{"text":"Mhmm.","start":296.29,"end":296.77002,"sentiment":"neutral","sentiment_score":0.09816616773605348},{"text":"Easy.","start":296.77002,"end":297.17,"sentiment":"neutral","sentiment_score":0.10535067319869997},{"text":"Thank you.","start":297.17,"end":297.83002,"sentiment":"positive","sentiment_score":0.795071929693222}],"sentiment":"neutral","sentiment_score":0.32731122204235624,"num_words":7,"start":289.97,"end":297.83002},{"sentences":[{"text":"Bye.","start":299.09003,"end":299.59003,"sentiment":"neutral","sentiment_score":-0.09034115821123125}],"sentiment":"neutral","sentiment_score":-0.09034115821123125,"num_words":1,"start":299.09003,"end":299.59003}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello?\n\nChannel 1: Hi. You're, like, my you're the only one that knows anything at this point. I've just gone to Judy Cookley's room. And so her daughter came last week from, I think, Karratha or something. We were under the impression she was clearing the room, but she hasn't.\n\nI think she's taken one photo. So there's a lot of stuff left in there. I'll obviously call her and say, well, like, what do you want us to do with the rest of this stuff? If she says to us to get rid of it all, like,\n\nChannel 0: Well,\n\nChannel 1: what\n\nChannel 0: so\n\nChannel 1: do\n\nChannel 0: the bottom\n\nChannel 1: we do?\n\nChannel 0: line is so I guess there's two things. First of all, she'll need to give us that in writing.\n\nChannel 1: Mhmm.\n\nChannel 0: And secondly, we'll need to work out a charge for us to do\n\nChannel 1: Mhmm.\n\nChannel 0: that.\n\nChannel 1: Mhmm. That's yeah. No. I'm happy for that. I didn't know if we had, like, a set charge for doing that or, like, if we're okay if we're just gonna work it out.\n\nOh, I get it. Yeah. Because\n\nChannel 0: It\n\nChannel 1: there's\n\nChannel 0: will\n\nChannel 1: a lot there's a lot of stuff.\n\nChannel 0: probably be\n\nChannel 1: Yeah.\n\nChannel 0: I again, I'm making this up here, but I would think it's something like The cost of hiring a skip, getting it delivered, tucking it all in the skip, and getting the skip took away.\n\nChannel 1: Mhmm.\n\nChannel 0: So we would estimate that to be you can get Mark to work out how much the skip is, how\n\nChannel 1: Yep.\n\nChannel 0: many hours of the team time to go do that. We're gonna add a margin onto that, but\n\nChannel 1: Mhmm.\n\nChannel 0: I would imagine you're probably looking at around about 7 or $800.\n\nChannel 1: Yeah. That's what I was thinking because, I mean, there's a lot of labor involved in that as well. Like,\n\nChannel 0: Yeah.\n\nChannel 1: you know, stuff, time and whatnot. And, you know, we want that done right now, basically,\n\nChannel 0: Yeah.\n\nChannel 1: because we can't start doing anything until that stuff's gone.\n\nChannel 0: No. That's right. So give her\n\nChannel 1: Cool.\n\nChannel 0: a call and see what she says.\n\nChannel 1: Yep.\n\nChannel 0: She might still looking really sorry. I'm coming back tomorrow. You you you don't know, dear.\n\nChannel 1: Yeah. No. All good. Thank you.\n\nChannel 0: Alrighty.\n\nChannel 1: Oh, and\n\nChannel 0: Thanks.\n\nChannel 1: did you see my\n\nChannel 0: Oh,\n\nChannel 1: email about Vicky's phone? Sorry.\n\nChannel 0: Vicky's phone. No.\n\nChannel 1: Is there a way to divert Vicky's calls to reception phone or my phone or anything? Because it's\n\nChannel 0: Her landline. What extension is she?\n\nChannel 1: she is one moment. Direct line. 0494.\n\nChannel 0: 0494. One moment, please. I'm up I'm actually in the software now.\n\nChannel 1: Preferably Tanya's\n\nChannel 0: Vicky\n\nChannel 1: extension.\n\nChannel 0: Nan. So what's Tanya's?\n\nChannel 1: Hold on. Tan? What's the extension for your phone over there? 307. 307.\n\nChannel 0: But Tanya what's gonna happen when Tanya's not there?\n\nChannel 1: The it so it will still ring, and it can be picked up on the other reception phone. It\n\nChannel 0: Would it not be better to come to you?\n\nChannel 1: can, but then I'm dealing with all the calls.\n\nChannel 0: But if someone rings Vicky direct, if the chances are they don't want Tanya.\n\nChannel 1: She's was gonna be taking the calls for the info stuff for sending out application packs and everything. I don't mind, but\n\nChannel 0: But but someone likes you to call Vicky Direct for that. Right. For info packs\n\nChannel 1: for\n\nChannel 0: and things, to get\n\nChannel 1: well,\n\nChannel 0: an info\n\nChannel 1: when\n\nChannel 0: pack, wouldn't\n\nChannel 1: when\n\nChannel 0: they have\n\nChannel 1: they\n\nChannel 0: already rang\n\nChannel 1: but\n\nChannel 0: the main\n\nChannel 1: also,\n\nChannel 0: number?\n\nChannel 1: when you well, when they go through the menu, there's a specific to, yeah, to be fit there's a specific one for admissions for or, like, residential admissions or residential inquiries, and that generally will go to Vicky's phone. It just depends what number they're picking when they're on the menu, you know, when you first call.\n\nChannel 0: Alright. We can change it. So what's Tanya? We'll try it, and then we can always change it.\n\nChannel 1: 3\n\nChannel 0: What's\n\nChannel 1: 0\n\nChannel 0: Tanya?\n\nChannel 1: 7. 307.\n\nChannel 0: 0307. Permanent forward forward. Select all calls should be forwarded to on divert all calls. It should be forwarded to\n\nChannel 1: When we hang up, I'll call Vicky's direct line maybe\n\nChannel 0: 1\n\nChannel 1: and\n\nChannel 0: 3\n\nChannel 1: just see\n\nChannel 0: 0\n\nChannel 1: what happens.\n\nChannel 0: 7. Is that what I do here? Update. No. Don't do that.\n\nIt's been updated, it says. Just let me check. Yes. So that should work. So if you ring Vicky's extension, you should get\n\nChannel 1: Mhmm.\n\nChannel 0: Tanya.\n\nChannel 1: Mhmm. Arigato.\n\nChannel 0: Alright.\n\nChannel 1: No worries.\n\nChannel 0: Give it a go. Shoot me an email if there's a drama.\n\nChannel 1: Mhmm. Easy. Thank you.\n\nChannel 0: Alrighty. Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":2.08,"end":2.58,"sentiment":"neutral","sentiment_score":0.007465672213584185}],"sentiment":"neutral","sentiment_score":0.007465672213584185,"channel":0,"num_words":1,"start":2.08,"end":2.58},{"sentences":[{"text":"Hi.","start":3.12,"end":3.62,"sentiment":"neutral","sentiment_score":0.01342290174216032},{"text":"You're, like, my you're the only one that knows anything at this point.","start":3.6799998,"end":7.2999997,"sentiment":"neutral","sentiment_score":-0.0439665370549147},{"text":"I've just gone to Judy Cookley's room.","start":8.0,"end":10.58,"sentiment":"neutral","sentiment_score":-0.0385453375056386},{"text":"And so her daughter came last week from, I think, Karratha or something.","start":11.84,"end":16.745,"sentiment":"neutral","sentiment_score":-0.043776241632608265},{"text":"We were under the impression she was clearing the room, but she hasn't.","start":19.605,"end":22.725,"sentiment":"neutral","sentiment_score":-0.15015278240809074}],"sentiment":"neutral","sentiment_score":-0.07125610117106995,"channel":1,"num_words":47,"start":3.12,"end":22.725},{"sentences":[{"text":"I think she's taken one photo.","start":22.725,"end":24.425,"sentiment":"neutral","sentiment_score":-0.1357938845952352},{"text":"So there's a lot of stuff left in there.","start":25.445,"end":28.085,"sentiment":"neutral","sentiment_score":-0.24040718211068046},{"text":"I'll obviously call her and say, well, like, what do you want us to do with the rest of this stuff?","start":28.085,"end":32.63,"sentiment":"neutral","sentiment_score":-0.14445149508260546},{"text":"If she says to us to get rid of it all, 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bottom","start":42.335003,"end":42.735,"sentiment":"neutral","sentiment_score":-0.04828966036438942}],"sentiment":"neutral","sentiment_score":-0.04828966036438942,"channel":0,"num_words":2,"start":42.335003,"end":42.735},{"sentences":[{"text":"we do?","start":42.45,"end":43.11,"sentiment":"neutral","sentiment_score":-0.044522661715745926}],"sentiment":"neutral","sentiment_score":-0.044522661715745926,"channel":1,"num_words":2,"start":42.45,"end":43.11},{"sentences":[{"text":"line is so I guess there's two things.","start":42.735,"end":44.895,"sentiment":"neutral","sentiment_score":-0.0560433273203671},{"text":"First of all, she'll need to give us that in 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yeah.","start":56.925003,"end":57.405,"sentiment":"neutral","sentiment_score":0.016161124221980572},{"text":"No.","start":57.405,"end":57.645,"sentiment":"neutral","sentiment_score":-0.3277631998062134},{"text":"I'm happy for that.","start":57.645,"end":58.18,"sentiment":"neutral","sentiment_score":-0.22391191497445107},{"text":"I didn't know if we had, like, a set charge for doing that or, like, if we're okay if we're just gonna work it out.","start":58.18,"end":64.04,"sentiment":"neutral","sentiment_score":-0.21693796366453172}],"sentiment":"neutral","sentiment_score":-0.2004360118034211,"channel":1,"num_words":33,"start":56.525,"end":64.04},{"sentences":[{"text":"Oh, I get 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lot there's a lot of stuff.","start":67.22,"end":69.32,"sentiment":"neutral","sentiment_score":-0.16285076524530137}],"sentiment":"neutral","sentiment_score":-0.16285076524530137,"channel":1,"num_words":7,"start":67.22,"end":69.32},{"sentences":[{"text":"probably be","start":71.064995,"end":71.965,"sentiment":"neutral","sentiment_score":-0.05591767281293869}],"sentiment":"neutral","sentiment_score":-0.05591767281293869,"channel":0,"num_words":2,"start":71.064995,"end":71.965},{"sentences":[{"text":"Yeah.","start":73.145004,"end":73.645004,"sentiment":"neutral","sentiment_score":-0.05037964507937431}],"sentiment":"neutral","sentiment_score":-0.05037964507937431,"channel":1,"num_words":1,"start":73.145004,"end":73.645004},{"sentences":[{"text":"I again, I'm making this up here, but I would think it's something like The cost of hiring a skip, getting it delivered, tucking it all in the skip, and getting the skip took away.","start":73.305,"end":82.21999,"sentiment":"neutral","sentiment_score":-0.09936254822782108}],"sentiment":"neutral","sentiment_score":-0.09936254822782108,"channel":0,"num_words":35,"start":73.305,"end":82.21999},{"sentences":[{"text":"Mhmm.","start":82.585,"end":83.085,"sentiment":"neutral","sentiment_score":0.00017252471297979355}],"sentiment":"neutral","sentiment_score":0.00017252471297979355,"channel":1,"num_words":1,"start":82.585,"end":83.085},{"sentences":[{"text":"So we would estimate that to be you can get Mark to work out how much the skip is, how","start":82.84,"end":88.439995,"sentiment":"neutral","sentiment_score":0.02234566193073988}],"sentiment":"neutral","sentiment_score":0.02234566193073988,"channel":0,"num_words":20,"start":82.84,"end":88.439995},{"sentences":[{"text":"Yep.","start":88.37,"end":88.87,"sentiment":"neutral","sentiment_score":0.015751749277114868}],"sentiment":"neutral","sentiment_score":0.015751749277114868,"channel":1,"num_words":1,"start":88.37,"end":88.87},{"sentences":[{"text":"many hours of the team time to go do that.","start":88.439995,"end":91.235,"sentiment":"neutral","sentiment_score":0.010928474739193917},{"text":"We're gonna add a margin onto that, 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get","start":281.06,"end":285.69998,"sentiment":"neutral","sentiment_score":0.12308379179901546}],"sentiment":"neutral","sentiment_score":0.0789108343584382,"channel":0,"num_words":23,"start":272.41998,"end":285.69998},{"sentences":[{"text":"Mhmm.","start":285.515,"end":286.015,"sentiment":"neutral","sentiment_score":0.06478656828403473}],"sentiment":"neutral","sentiment_score":0.06478656828403473,"channel":1,"num_words":1,"start":285.515,"end":286.015},{"sentences":[{"text":"Tanya.","start":285.69998,"end":286.19998,"sentiment":"neutral","sentiment_score":0.05847213417291641}],"sentiment":"neutral","sentiment_score":0.05847213417291641,"channel":0,"num_words":1,"start":285.69998,"end":286.19998},{"sentences":[{"text":"Mhmm.","start":286.795,"end":287.295,"sentiment":"neutral","sentiment_score":0.04340067505836487},{"text":"Arigato.","start":289.97,"end":290.47,"sentiment":"neutral","sentiment_score":0.056284502148628235}],"sentiment":"neutral","sentiment_score":0.04984258860349655,"channel":1,"num_words":2,"start":286.795,"end":290.47},{"sentences":[{"text":"Alright.","start":290.005,"end":290.505,"sentiment":"neutral","sentiment_score":0.14278458058834076}],"sentiment":"neutral","sentiment_score":0.14278458058834076,"channel":0,"num_words":1,"start":290.005,"end":290.505},{"sentences":[{"text":"No worries.","start":291.17,"end":291.91,"sentiment":"neutral","sentiment_score":0.2206166759133339}],"sentiment":"neutral","sentiment_score":0.2206166759133339,"channel":1,"num_words":2,"start":291.17,"end":291.91},{"sentences":[{"text":"Give it a go.","start":292.325,"end":293.20502,"sentiment":"neutral","sentiment_score":0.17938509583473206},{"text":"Shoot me an email if there's a drama.","start":293.20502,"end":295.865,"sentiment":"neutral","sentiment_score":0.018085049116052687}],"sentiment":"neutral","sentiment_score":0.07185173135561247,"channel":0,"num_words":12,"start":292.325,"end":295.865},{"sentences":[{"text":"Mhmm.","start":296.29,"end":296.77002,"sentiment":"neutral","sentiment_score":0.09816616773605348},{"text":"Easy.","start":296.77002,"end":297.17,"sentiment":"neutral","sentiment_score":0.10535067319869997},{"text":"Thank you.","start":297.17,"end":297.83002,"sentiment":"positive","sentiment_score":0.795071929693222}],"sentiment":"positive","sentiment_score":0.4484151750802994,"channel":1,"num_words":4,"start":296.29,"end":297.83002},{"sentences":[{"text":"Alrighty.","start":297.845,"end":298.345,"sentiment":"positive","sentiment_score":0.5079821944236755},{"text":"Bye.","start":298.405,"end":298.905,"sentiment":"neutral","sentiment_score":0.29503175616264343}],"sentiment":"positive","sentiment_score":0.4015069752931595,"channel":0,"num_words":2,"start":297.845,"end":298.905},{"sentences":[{"text":"Bye.","start":299.09003,"end":299.59003,"sentiment":"neutral","sentiment_score":-0.09034115821123125}],"sentiment":"neutral","sentiment_score":-0.09034115821123125,"channel":1,"num_words":1,"start":299.09003,"end":299.59003}]},"summary":{"result":"success","short":"The customer and agent discuss the cost of hiring a skip and getting it delivered. The agent explains that there is a charge for the skip and they will work out how much it costs. They also discuss the process for getting calls forwarded to the customer's phone and the agent explains that the customer should receive an email if there is a drama."},"intents":{"segments":[{"text":"I again, I'm making this up here, but I would think it's something like The cost of hiring a skip, getting it delivered, tucking it all in the skip, and getting the skip took away. Mhmm.","start_word":191,"end_word":226,"intents":[{"intent":"Requesting assistance with skip removal","confidence_score":0.00043827534}]},{"text":"So we would estimate that to be you can get Mark to work out how much the skip is, how Yep.","start_word":227,"end_word":247,"intents":[{"intent":"Providing information about skip cost","confidence_score":0.0055729565}]},{"text":"But if someone rings Vicky direct, if the chances are they don't want Tanya. She's was gonna be taking the calls for the info stuff for sending out application packs and everything. I don't mind, but But but someone likes you to call Vicky Direct for that. Right.","start_word":492,"end_word":539,"intents":[{"intent":"Call vicky direct","confidence_score":0.0017400618}]},{"text":"She's was gonna be taking the calls for the info stuff for sending out application packs and everything.","start_word":505,"end_word":522,"intents":[{"intent":"Send application packs","confidence_score":0.010823358}]},{"text":"when you well, when they go through the menu, there's a specific to, yeah, to be fit there's a specific one for admissions for or, like, residential admissions or residential inquiries, and that generally will go to Vicky's phone. It just depends what number they're picking when they're on the menu, you know, when you first call. Alright.","start_word":564,"end_word":621,"intents":[{"intent":"Confirm number","confidence_score":0.015197628}]},{"text":"We can change it. So what's Tanya? We'll try it, and then we can always change it.","start_word":622,"end_word":638,"intents":[{"intent":"Change number","confidence_score":0.3609109},{"intent":"Change option","confidence_score":0.000007408569}]},{"text":"So if you ring Vicky's extension, you should get Mhmm. Tanya.","start_word":709,"end_word":719,"intents":[{"intent":"Call vicky's extension","confidence_score":0.00755731}]},{"text":"Shoot me an email if there's a drama. Mhmm. Easy.","start_word":729,"end_word":738,"intents":[{"intent":"Send email","confidence_score":0.68125767}]}]},"sentiments":{"segments":[{"text":"Hello? Hi. You're, like, my you're the only one that knows anything at this point. I've just gone to Judy Cookley's room. And so her daughter came last week from, I think, Karratha or something. We were under the impression she was clearing the room, but she hasn't. I think she's taken one photo. So there's a lot of stuff left in there. I'll obviously call her and say, well, like, what do you want us to do with the rest of this stuff? If she says to us to get rid of it all, like, Well, what so do the bottom we do? line is so I guess there's two things. First of all, she'll need to give us that in writing. Mhmm. And secondly, we'll need to work out a charge for us to do Mhmm. that. Mhmm. That's yeah. No. I'm happy for that. I didn't know if we had, like, a set charge for doing that or, like, if we're okay if we're just gonna work it out. Oh, I get it. Yeah. Because It there's will a lot there's a lot of stuff. probably be Yeah. I again, I'm making this up here, but I would think it's something like The cost of hiring a skip, getting it delivered, tucking it all in the skip, and getting the skip took away. Mhmm. So we would estimate that to be you can get Mark to work out how much the skip is, how Yep. many hours of the team time to go do that. We're gonna add a margin onto that, but Mhmm. I would imagine you're probably looking at around about 7 or $800. Yeah. That's what I was thinking because, I mean, there's a lot of labor involved in that as well. Like, Yeah. you know, stuff, time and whatnot. And, you know, we want that done right now, basically, Yeah. because we can't start doing anything until that stuff's gone. No. That's right. So give her Cool. a call and see what she says. Yep. She might still looking really sorry. I'm coming back tomorrow. You you you don't know, dear. Yeah. No. All good. Thank you. Alrighty. Oh, and Thanks. did you see my Oh, email about Vicky's phone? Sorry. Vicky's phone. No. Is there a way to divert Vicky's calls to reception phone or my phone or anything? Because it's Her landline. What extension is she? she is one moment. Direct line. 0494. 0494. One moment, please. I'm up I'm actually in the software now. Preferably Tanya's Vicky extension. Nan. So what's Tanya's? Hold on. Tan? What's the extension for your phone over there? 307. 307. But Tanya what's gonna happen when Tanya's not there? The it so it will still ring, and it can be picked up on the other reception phone. It Would it not be better to come to you? can, but then I'm dealing with all the calls.","start_word":0,"end_word":490,"sentiment":"neutral","sentiment_score":-0.08104787122025751},{"text":"But if someone rings Vicky direct, if the chances are they don't want Tanya.","start_word":491,"end_word":504,"sentiment":"negative","sentiment_score":-0.378237783908844},{"text":"She's was gonna be taking the calls for the info stuff for sending out application packs and everything. I don't mind, but But but someone likes you to call Vicky Direct for that. Right. For info packs for and things, to get well, an info when pack, wouldn't when they have they already rang but the main also, number? when you well, when they go through the menu, there's a specific to, yeah, to be fit there's a specific one for admissions for or, like, residential admissions or residential inquiries, and that generally will go to Vicky's phone. It just depends what number they're picking when they're on the menu, you know, when you first call. Alright. We can change it. So what's Tanya? We'll try it, and then we can always change it. 3 What's 0 Tanya? 7. 307. 0307. Permanent forward forward. Select all calls should be forwarded to on divert all calls. It should be forwarded to When we hang up, I'll call Vicky's direct line maybe 1 and 3 just see 0 what happens. 7. Is that what I do here? Update. No. Don't do that. It's been updated, it says. Just let me check. Yes. So that should work. So if you ring Vicky's extension, you should get Mhmm. Tanya. Mhmm. Arigato. Alright. No worries. Give it a go. Shoot me an email if there's a drama. Mhmm. Easy.","start_word":505,"end_word":738,"sentiment":"neutral","sentiment_score":-0.0005253659910522401},{"text":"Thank you. Alrighty.","start_word":739,"end_word":741,"sentiment":"positive","sentiment_score":0.6260215640068054},{"text":"Bye. Bye.","start_word":742,"end_word":743,"sentiment":"neutral","sentiment_score":0.2528369426727295}],"average":{"sentiment":"neutral","sentiment_score":-0.05510406361108462}}}}