{"metadata":{"transaction_key":"deprecated","request_id":"019f59fc-be67-7750-9519-5b168ca4d7c7","sha256":"5ec7676aed18781939eeaf0e74cd0b0fb3c10fd77bda577a1fcf857e41b2f12d","created":"2026-07-13T05:39:27.024Z","duration":10.079938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":46,"output_tokens":46},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":46,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"You're for Christopher. I'm sorry I cannot take your call right now. Please leave your name, number, and message after the tone, and I'll return your call as soon as possible. Thank you.","confidence":0.99902344,"words":[{"word":"you're","start":0.08,"end":0.32,"confidence":0.63427734,"punctuated_word":"You're","sentiment":"neutral","sentiment_score":-0.06447350978851318},{"word":"for","start":0.32,"end":0.39999998,"confidence":0.15783691,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.01780177652835846},{"word":"christopher","start":0.39999998,"end":0.9,"confidence":0.7437744,"punctuated_word":"Christopher.","sentiment":"neutral","sentiment_score":-0.06021179258823395},{"word":"i'm","start":1.28,"end":1.4399999,"confidence":1.0,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.45736294984817505},{"word":"sorry","start":1.4399999,"end":1.68,"confidence":1.0,"punctuated_word":"sorry","sentiment":"negative","sentiment_score":-0.48097383975982666},{"word":"i","start":1.68,"end":1.76,"confidence":0.67626953,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.5940646529197693},{"word":"cannot","start":1.76,"end":2.1599998,"confidence":0.9863281,"punctuated_word":"cannot","sentiment":"negative","sentiment_score":-0.706463634967804},{"word":"take","start":2.1599998,"end":2.32,"confidence":1.0,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.7335855960845947},{"word":"your","start":2.32,"end":2.48,"confidence":0.99902344,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.7082817554473877},{"word":"call","start":2.48,"end":2.6399999,"confidence":1.0,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.699958324432373},{"word":"right","start":2.6399999,"end":2.8,"confidence":1.0,"punctuated_word":"right","sentiment":"negative","sentiment_score":-0.5617984533309937},{"word":"now","start":2.8,"end":3.28,"confidence":1.0,"punctuated_word":"now.","sentiment":"negative","sentiment_score":-0.5637148022651672},{"word":"please","start":3.28,"end":3.6,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.29039573669433594},{"word":"leave","start":3.6,"end":3.84,"confidence":0.9980469,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.13174830377101898},{"word":"your","start":3.84,"end":4.0,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.1763540804386139},{"word":"name","start":4.0,"end":4.3199997,"confidence":0.99853516,"punctuated_word":"name,","sentiment":"neutral","sentiment_score":-0.12427274882793428},{"word":"number","start":4.3199997,"end":4.72,"confidence":0.953125,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":-0.08079065382480621},{"word":"and","start":4.72,"end":4.7999997,"confidence":0.9760742,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.08709978312253952},{"word":"message","start":4.7999997,"end":5.2,"confidence":0.99902344,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.12787994742393494},{"word":"after","start":5.2,"end":5.52,"confidence":0.99609375,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.04008728265762329},{"word":"the","start":5.52,"end":5.6,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.10754834860563278},{"word":"tone","start":5.6,"end":6.0,"confidence":0.97094727,"punctuated_word":"tone,","sentiment":"neutral","sentiment_score":-0.03729299455881119},{"word":"and","start":6.0,"end":6.16,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.008784472942352295},{"word":"i'll","start":6.16,"end":6.3199997,"confidence":0.9975586,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.024561336264014244},{"word":"return","start":6.3199997,"end":6.64,"confidence":1.0,"punctuated_word":"return","sentiment":"neutral","sentiment_score":-0.10400259494781494},{"word":"your","start":6.64,"end":6.7999997,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.1092335730791092},{"word":"call","start":6.7999997,"end":6.96,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.15669108927249908},{"word":"as","start":6.96,"end":7.12,"confidence":0.9921875,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.006405845284461975},{"word":"soon","start":7.12,"end":7.3599997,"confidence":1.0,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":-0.025113597512245175},{"word":"as","start":7.3599997,"end":7.52,"confidence":0.99902344,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.03635834157466888},{"word":"possible","start":7.52,"end":8.02,"confidence":1.0,"punctuated_word":"possible.","sentiment":"neutral","sentiment_score":-0.010722480714321136},{"word":"thank","start":8.24,"end":8.4,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6028087139129639},{"word":"you","start":8.4,"end":8.9,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.31620800495147705}],"paragraphs":{"transcript":"\nYou're for Christopher. I'm sorry I cannot take your call right now. Please leave your name, number, and message after the tone, and I'll return your call as soon as possible. Thank you.","paragraphs":[{"sentences":[{"text":"You're for Christopher.","start":0.08,"end":0.9,"sentiment":"neutral","sentiment_score":-0.04749569296836853},{"text":"I'm sorry I cannot take your call right now.","start":1.28,"end":3.28,"sentiment":"negative","sentiment_score":-0.6118004454506768},{"text":"Please leave your name, number, and message after the tone, and I'll return your call as soon as possible.","start":3.28,"end":8.02,"sentiment":"neutral","sentiment_score":-0.08870227429035463},{"text":"Thank you.","start":8.24,"end":8.9,"sentiment":"positive","sentiment_score":0.45950835943222046}],"sentiment":"neutral","sentiment_score":-0.19439447213980285,"num_words":33,"start":0.08,"end":8.9}]}}]}],"paragraphs":{"transcript":"\nChannel 1: You're for Christopher. I'm sorry I cannot take your call right now. Please leave your name, number, and message after the tone, and I'll return your call as soon as possible. Thank you.","paragraphs":[{"sentences":[{"text":"You're for Christopher.","start":0.08,"end":0.9,"sentiment":"neutral","sentiment_score":-0.04749569296836853},{"text":"I'm sorry I cannot take your call right now.","start":1.28,"end":3.28,"sentiment":"negative","sentiment_score":-0.6118004454506768},{"text":"Please leave your name, number, and message after the tone, and I'll return your call as soon as possible.","start":3.28,"end":8.02,"sentiment":"neutral","sentiment_score":-0.08870227429035463},{"text":"Thank you.","start":8.24,"end":8.9,"sentiment":"positive","sentiment_score":0.45950835943222046}],"sentiment":"neutral","sentiment_score":-0.19439447213980285,"channel":1,"num_words":33,"start":0.08,"end":8.9}]},"summary":{"result":"success","short":"You're for Christopher. I'm sorry I cannot take your call right now. Please leave your name, number, and message after the tone, and I'll return your call as soon as possible. Thank you."},"intents":{"segments":[{"text":"Thank you.","start_word":31,"end_word":32,"intents":[{"intent":"Request call back","confidence_score":0.058273885}]}]},"sentiments":{"segments":[{"text":"You're for Christopher.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":-0.055274318903684616},{"text":"I'm sorry I cannot take your call right now.","start_word":3,"end_word":11,"sentiment":"negative","sentiment_score":-0.5820537805557251},{"text":"Please leave your name, number, and message after the tone, and I'll return your call as soon as possible.","start_word":12,"end_word":30,"sentiment":"neutral","sentiment_score":-0.07950179278850555},{"text":"Thank you.","start_word":31,"end_word":32,"sentiment":"positive","sentiment_score":0.5180312395095825}],"average":{"sentiment":"neutral","sentiment_score":-0.16847265284994375}}}}