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morning, PeopleTubener. You're speaking with Rose. Yeah. I can certainly see if she's available. Who am I speaking with?\n\nSorry. I'm not sure. If you give me one moment, what was this regarding? Of course. Give me one moment.\n\nUnfortunately, it looks like she's just in a meeting, but I could take a message and get her to give you a callback potentially. Hello? Not a problem. Have a great day. Bye bye.","paragraphs":[{"sentences":[{"text":"Good morning, PeopleTubener.","start":11.28,"end":12.34,"sentiment":"positive","sentiment_score":0.38999245564142865},{"text":"You're speaking with Rose.","start":12.639999,"end":14.179999,"sentiment":"neutral","sentiment_score":0.2197275124490261},{"text":"Yeah.","start":20.154999,"end":20.314999,"sentiment":"neutral","sentiment_score":0.1370176374912262},{"text":"I can certainly see if she's available.","start":20.314999,"end":21.835,"sentiment":"neutral","sentiment_score":0.10412366901125227},{"text":"Who am I speaking with?","start":21.835,"end":22.875,"sentiment":"neutral","sentiment_score":0.00817115157842636}],"sentiment":"neutral","sentiment_score":0.1477813247591257,"num_words":20,"start":11.28,"end":22.875},{"sentences":[{"text":"Sorry.","start":22.875,"end":23.375,"sentiment":"neutral","sentiment_score":-0.031247368082404137},{"text":"I'm not sure.","start":30.21,"end":30.689999,"sentiment":"neutral","sentiment_score":-0.0997844139734904},{"text":"If you give me one moment, what was this regarding?","start":30.689999,"end":32.87,"sentiment":"neutral","sentiment_score":-0.05872972160577774},{"text":"Of course.","start":41.969997,"end":42.37,"sentiment":"neutral","sentiment_score":0.04478866048157215},{"text":"Give me one moment.","start":42.37,"end":43.425,"sentiment":"neutral","sentiment_score":0.03803291451185942}],"sentiment":"neutral","sentiment_score":-0.033809442352503535,"num_words":20,"start":22.875,"end":43.425},{"sentences":[{"text":"Unfortunately, it looks like she's just in a meeting, but I could take a message and get her to give you a callback potentially.","start":69.625,"end":74.924995,"sentiment":"neutral","sentiment_score":-0.2549609386672576},{"text":"Hello?","start":79.704994,"end":80.204994,"sentiment":"neutral","sentiment_score":-0.08072008192539215},{"text":"Not a problem.","start":86.71894,"end":87.35894,"sentiment":"positive","sentiment_score":0.3668368458747864},{"text":"Have a great day.","start":87.35894,"end":88.31894,"sentiment":"positive","sentiment_score":0.5598790198564529},{"text":"Bye bye.","start":88.31894,"end":88.97894,"sentiment":"neutral","sentiment_score":0.23611716926097867}],"sentiment":"neutral","sentiment_score":-0.07022122512845431,"num_words":34,"start":69.625,"end":88.97894}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Good morning, PeopleTubener. You're speaking with Rose.\n\nChannel 0: Yes, dear. Good morning. I'm looking for Fatima.\n\nChannel 1: Yeah. I can certainly see if she's available. Who am I speaking with? Sorry.\n\nChannel 0: Mary from Vigilance AI, is she available?\n\nChannel 1: I'm not sure. If you give me one moment, what was this regarding?\n\nChannel 0: Just following up on the email that we sent to her.\n\nChannel 1: Of course. Give me one moment.\n\nChannel 0: Thank you.\n\nChannel 1: Unfortunately, it looks like she's just in a meeting, but I could take a message and get her to give you a callback potentially. Hello?\n\nChannel 0: Oh, sorry. Maybe I'll just write your ring back. Thank you.\n\nChannel 1: Not a problem. Have a great day. Bye bye.\n\nChannel 0: Mhmm. Bye.","paragraphs":[{"sentences":[{"text":"Good morning, PeopleTubener.","start":11.28,"end":12.34,"sentiment":"positive","sentiment_score":0.38999245564142865},{"text":"You're speaking with Rose.","start":12.639999,"end":14.179999,"sentiment":"neutral","sentiment_score":0.2197275124490261}],"sentiment":"neutral","sentiment_score":0.2926982023886272,"channel":1,"num_words":7,"start":11.28,"end":14.179999},{"sentences":[{"text":"Yes, dear.","start":14.8949995,"end":15.634999,"sentiment":"neutral","sentiment_score":0.28379374742507935},{"text":"Good morning.","start":15.855,"end":16.494999,"sentiment":"positive","sentiment_score":0.4264005422592163},{"text":"I'm looking for Fatima.","start":16.494999,"end":18.035,"sentiment":"neutral","sentiment_score":0.17075353115797043}],"sentiment":"neutral","sentiment_score":0.26292533800005913,"channel":0,"num_words":8,"start":14.8949995,"end":18.035},{"sentences":[{"text":"Yeah.","start":20.154999,"end":20.314999,"sentiment":"neutral","sentiment_score":0.1370176374912262},{"text":"I can certainly see if she's available.","start":20.314999,"end":21.835,"sentiment":"neutral","sentiment_score":0.10412366901125227},{"text":"Who am I speaking with?","start":21.835,"end":22.875,"sentiment":"neutral","sentiment_score":0.00817115157842636},{"text":"Sorry.","start":22.875,"end":23.375,"sentiment":"neutral","sentiment_score":-0.031247368082404137}],"sentiment":"neutral","sentiment_score":0.06253512216997999,"channel":1,"num_words":14,"start":20.154999,"end":23.375},{"sentences":[{"text":"Mary from Vigilance AI, is she available?","start":24.895,"end":28.355,"sentiment":"neutral","sentiment_score":-0.004955584116812263}],"sentiment":"neutral","sentiment_score":-0.004955584116812263,"channel":0,"num_words":7,"start":24.895,"end":28.355},{"sentences":[{"text":"I'm not sure.","start":30.21,"end":30.689999,"sentiment":"neutral","sentiment_score":-0.0997844139734904},{"text":"If you give me one moment, what was this regarding?","start":30.689999,"end":32.87,"sentiment":"neutral","sentiment_score":-0.05872972160577774}],"sentiment":"neutral","sentiment_score":-0.0682038813829422,"channel":1,"num_words":13,"start":30.21,"end":32.87},{"sentences":[{"text":"Just following up on the email that we sent to her.","start":33.879997,"end":36.78,"sentiment":"neutral","sentiment_score":0.01007221910086545}],"sentiment":"neutral","sentiment_score":0.01007221910086545,"channel":0,"num_words":11,"start":33.879997,"end":36.78},{"sentences":[{"text":"Of course.","start":41.969997,"end":42.37,"sentiment":"neutral","sentiment_score":0.04478866048157215},{"text":"Give me one moment.","start":42.37,"end":43.425,"sentiment":"neutral","sentiment_score":0.03803291451185942}],"sentiment":"neutral","sentiment_score":0.04028482983509699,"channel":1,"num_words":6,"start":41.969997,"end":43.425},{"sentences":[{"text":"Thank you.","start":44.6,"end":45.42,"sentiment":"neutral","sentiment_score":0.2712283879518509}],"sentiment":"neutral","sentiment_score":0.2712283879518509,"channel":0,"num_words":2,"start":44.6,"end":45.42},{"sentences":[{"text":"Unfortunately, it looks like she's just in a meeting, but I could take a message and get her to give you a callback potentially.","start":69.625,"end":74.924995,"sentiment":"neutral","sentiment_score":-0.2549609386672576},{"text":"Hello?","start":79.704994,"end":80.204994,"sentiment":"neutral","sentiment_score":-0.08072008192539215}],"sentiment":"neutral","sentiment_score":-0.24799130439758302,"channel":1,"num_words":25,"start":69.625,"end":80.204994},{"sentences":[{"text":"Oh, sorry.","start":82.515,"end":83.335,"sentiment":"neutral","sentiment_score":-0.08674949035048485},{"text":"Maybe I'll just write your ring back.","start":83.395,"end":85.255,"sentiment":"neutral","sentiment_score":-0.05376153013535908},{"text":"Thank you.","start":85.315,"end":86.135,"sentiment":"neutral","sentiment_score":0.3231901228427887}],"sentiment":"neutral","sentiment_score":0.008777323094281288,"channel":0,"num_words":11,"start":82.515,"end":86.135},{"sentences":[{"text":"Not a problem.","start":86.71894,"end":87.35894,"sentiment":"positive","sentiment_score":0.3668368458747864},{"text":"Have a great day.","start":87.35894,"end":88.31894,"sentiment":"positive","sentiment_score":0.5598790198564529},{"text":"Bye bye.","start":88.31894,"end":88.97894,"sentiment":"neutral","sentiment_score":0.23611716926097867}],"sentiment":"positive","sentiment_score":0.42358455061912537,"channel":1,"num_words":9,"start":86.71894,"end":88.97894},{"sentences":[{"text":"Mhmm.","start":88.89894,"end":89.39894,"sentiment":"neutral","sentiment_score":0.06642671674489975},{"text":"Bye.","start":89.45894,"end":89.95894,"sentiment":"neutral","sentiment_score":0.04752329736948013}],"sentiment":"neutral","sentiment_score":0.05697500705718994,"channel":0,"num_words":2,"start":88.89894,"end":89.95894}]},"summary":{"result":"success","short":"The customer calls PeopleTubener looking for Fatima, but she is not available. The agent informs the customer that Fatima is in a meeting and offers to take a message or have her call back. The customer decides to write a message and the call ends."},"intents":{"segments":[{"text":"I'm looking for Fatima. Yeah.","start_word":11,"end_word":15,"intents":[{"intent":"Find fatima","confidence_score":0.0020905049}]}]},"sentiments":{"segments":[{"text":"Good morning, PeopleTubener.","start_word":0,"end_word":2,"sentiment":"positive","sentiment_score":0.3895317316055298},{"text":"You're speaking with Rose. Yes, dear.","start_word":3,"end_word":8,"sentiment":"neutral","sentiment_score":0.2502833306789398},{"text":"Good morning.","start_word":9,"end_word":10,"sentiment":"positive","sentiment_score":0.4104917049407959},{"text":"I'm looking for Fatima. Yeah. I can certainly see if she's available. Who am I speaking with? Sorry. Mary from Vigilance AI, is she available? I'm not sure. If you give me one moment, what was this regarding? Just following up on the email that we sent to her. Of course. Give me one moment. Thank you. Unfortunately, it looks like she's just in a meeting, but I could take a message and get her to give you a callback potentially. Hello? Oh, sorry. Maybe I'll just write your ring back. Thank you.","start_word":11,"end_word":103,"sentiment":"neutral","sentiment_score":-0.044157084077596664},{"text":"Not a problem. Have a great day.","start_word":104,"end_word":110,"sentiment":"positive","sentiment_score":0.4751020073890686},{"text":"Bye bye. Mhmm. Bye.","start_word":111,"end_word":114,"sentiment":"neutral","sentiment_score":0.1356525868177414}],"average":{"sentiment":"neutral","sentiment_score":0.04440884060329861}}}}