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I had you booked in just to run through your updated statement of advice to alter those investments there. Is now still a good time there for you? Yeah? Oh, good. How's your week been so far? Yeah. Yeah. Wow. Yep. Oh, that is really good. That's excellent. And you're picking up extra hours and enjoying your new role there as well. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. No. Understandable. Yeah. It is a little bit, isn't it? But that's okay. I'm gonna send through this advice document to your email there. Before I do and before I jump into the call fully, I do need to just confirm we do record our calls for quality and training purposes. Are you happy for me to proceed with that? Yep. Beautiful. And I'll do security there with you as well. We are discussing your personal information. So I'll just confirm your full name, your address, and date of birth I should have. Yep. Yep. Beautiful. And your email address is still senuelcolin.jenkins@gmail.com? Yep. Perfect. I'm just sending the advice document through to you there. Sometimes it's just easier if you can review the document with me. Are you gonna be okay to open your email and have a look at that one as I'm going through it? Yeah. If you can't, that is okay. It's just often a little bit easier, but just let me know how you go. That's okay. Yeah. Oh, beautiful. That's nice. Bit tough. Yep. Understandable. When you open that one through OdooSign there, it will just say sign document. You do click the button to continue through. The alternative, if you don't wanna click that button to move forward, is I have attached the statement of advice as an attachment to the email. So you can just open that attachment if you prefer to. Yep. Just loading? Not yet. No. So before you once you click start, it'll start to take you to the signing areas. What I'd like you to do first is just to be able to move through the document. I never want you to sign anything you haven't read through. So if we just go through those pages first, I can explain the advice to you. You can ask me any questions that you do have, and then you can take some time to review it. Okay? Perfect. Excellent. You're right. On the first page that you will see, it says statement of advice prepared for yourself, Samuel Jenkins, as of the 03/19/2026 is when we completed the document. Has been prepared by myself, Dana Taylor. I'm an authorized representative under Oakview Financial's Australian Financial Services license, and my registration with ASIC is 1304394. Our Australian Financial Services license is also noted there for you, and it's 513068. Okay? Just a little bit of housekeeping with the document there. The first couple of pages do note the best interest, Judy. As always with our documents, advice is provided in your best interest. We're here to help you meet your goals, and we are working towards your retirement goals with regard to your stay for this. So we do have to know the best interest, Judy, in the advice document and outline how and why each of these recommendations are in your best interest. And as you are reading through this one, you will note that you will see that statement as part of all these recommendations. Okay? Beautiful. Areas that we have scoped into the advice at the moment. So we've scoped in superannuation. We had noted when we spoke last time there had been some underperforming investments there. So we've looked at replacing those with something that has shown greater past performance, looking to remove anything underperforming and have you super working harder towards the, you know, your retirement goals there. All notes, all yeah. Albeit at the moment, we are seeing the market ups and downs. It is a little bit volatile out there. However, we are working towards your goals. Okay? Areas that we have not provided advice on as part of this document is the insurance side of things. So we did look at that last time for you. Given your health, new cover was not gonna provide favorable terms, so we are retaining your current insurance cover at the moment. Down the track, we can always look to review that if the time comes or if we're able to get some more favorable terms. We're not looking at any personal investments at the moment, so you do have your investment properties there. You are kinda paying those down. You did maybe have a goal down the track of possibly selling one of those and investing some money or utilizing the funds to pay down your other investment property. It's something you're looking at down the track, and we can always provide additional advice down the track in relation to that. Okay? And debt management, so we're not providing advice at the moment to help pay down the debts. However, you you know, you're paying those down fairly comfortably, and one of them is nearly gone, essentially. But down the track, if you do have any cash on budgeting advice, we are here and can assist you in those areas as well. Okay? It is a limited advice document. So if you scroll down to page number six, it just lets you know that when it comes to the advice, it is a limited scope document which goes in and out areas that we are providing advice on in areas that we are not. The advice that we are and are not as noted above do have their little reasoning. So the areas that we are providing advice on how and why and what your goals are and what we are tracking towards, the areas that have been scoped out, essentially noting that we are scoping those areas out, there are risks of scoping those areas out, and we can provide advice down the track to assist you in those areas. When it comes to insurance side of things, we do look at personal insurances. So we look at life, TDD, income protection, trauma cover, anything such as house, motor, business liability, home and contents, things like that. They are general insurances, and we can refer you to a general insurance broker if you do require the services of reviewing your insurance cover. When it comes to the the bottom section there, it says under the Better Advice Act 2021, I am a relevant tax provider. So it does mean that I can provide financial advice in relation to tax and tax related issues. This just states that we are advisers and not tax accountants. So we don't do your tax return for you, but we can refer you to an accountant should you need the services of one. But as under the act, we can provide financial advice and tax and tax related issues for you. And the last statement there just noted another solicitor that so we don't draft up wills for you. If you did need the services of a solicitor, we can always refer you to one who can draft up a will accordance with legislation making it as little, you know, at least contestable as possible. Okay? Beautiful. To make if you scroll down to the about you section, that's the information that we had on you as of the last fact find there when we last caught up a few weeks ago. Has there been any major changes in your circumstances since then? Is that still fairly accurate, or is there anything you would want updated? Yep. You will be. Yeah. Yeah. Yeah. So that's just basing the age on, you know, this year. Income hasn't increased yet? No? Yeah. Yeah. Yeah. See how it goes? No. Yeah. That's okay. It's not a problem at all. All good. The next page there, sorry, looking at your page number eight, we've got your assets and liabilities there. This is the the values of your property, your your raise account, any other investments and assets that you do own versus the liabilities that we discussed last time. I know your property mortgages could have increased or decreased just a little bit since then, but are there any major changes you would want updated on here since we last caught up? No. No. That's okay. It's not a problem at all. We'll keep updating those as time changes. It's not a problem at all. Underneath that, we do have your current hub 24 super balance as noted when we provide it or when we did the document up. And then on the next page, it outlines your insurance cover. So we're not providing any advice on the insurances at the moment, but we do like to note the level of cover that you do currently have in the document for you. Okay? It has gone a little bit under there. Yeah. So $49.09 $5.04 with the market fluctuations, but we'll yeah. Yeah. Yep. Well, look, it's it's the normal ups and downs that we are seeing, and, like, no one likes to see the super going backwards at all, but it is normal to see the market fluctuations there. So whilst we are looking to alter the investments there and we have seen some drops, we are gonna sell some of the investments that you do have. We are gonna cement some of the losses to offset some of the gains to put you in a portfolio that has shown greater past performance and hopefully have that recovering over the next couple of years for you as well. Okay? Yep. That's okay. To make this easier, if you go down to page 18 for me, I'll take you through the recommendations, but this just shows you the changes that we are making to the portfolio. So we are working towards your goal of being able to access super at about the age of 60 there. You are still very young. You've got a good 27 ahead of you before you're able to access super at this stage. But in working to sorry. Oh, 18. I'm so sorry. That's okay. This flower? Yeah. That's okay. Oh, yeah. You're fine. All good, Samuel. With this one here, you'll see in order to sort of help you to reach that goal, we are looking at cementing some of the losses that the market has seen in order to alter the portfolio and make some changes there. So one of the things we did talk about was that Ben along Australian equities has underperformed pretty heavily here. On that table, you'll see it's one, two, three, four, five, six investments down. You'll see we are looking to sell all of that investment. So while this has been down and this has has been sort of holding a lot of the portfolio back over the last couple of months there, we are looking to cement that loss and sell that investment out. Essentially, the business has had a look at it. The the Benelong Australian Equities. That's the one that we talked about last time. Nope. So we're gonna sell a few other things as well. So what we're gonna do is we're gonna actually gonna sell off a little bit of the, BetaShares cybersecurity, just to kind of rebalance the portfolio back a little bit because you're a little bit overexposed at the moment. We you did wanna get rid of all of the India quality ETF as well. So that's the second one down that has been underperforming a little bit in your portfolio, and that was one of the ones that you wanted to see gone. So we're gonna get rid of all of that. And then the Global Healthcare, we are gonna sell that one off as well and just put some other things in the portfolio. We're gonna keep some S and P 500. As much as The US is seeing a bit of volatility there, having exposure into The US market is still very important and over the longer term does have greater returns. So we are looking to buy some of that. Yep. Yep. Perfect. Perfect. Well, we are definitely buying into that one there for you, and then you'll also be selling off the Raffy 200. That's essentially giving you some exposure into Australian equities. We're also getting rid of the ban along Australian equities. That was the one that was holding your portfolio back that we really wanted to get rid of the business review. That one is no longer performing. It's no longer a quality investment to stay in, and that is the biggest one that has seen the drops in your portfolio. So we are getting rid of all of that, and it does cement a little bit of the losses. We are also removing the JPMorgan Global Research enhanced equity funds. So whilst it hasn't had the best returns, the portfolio I'm putting you into means that we need to get rid of that investment. We are keeping physical gold, but we are rebalancing it back a little bit. So you're over physical gold. You've got about 9.4%, so we're just rebalancing it, selling it back. So you'll still keep 7% invested in physical gold, which is still important to keep and has seen really good growth. Okay? With the bank hybrids there, we are looking to reduce the exposure there. These are defensive sort of lower risk investments, and we you're in a high growth portfolio, so you don't need to have a lot of these defensive investments. Essentially, we are just removing a little over 2%, so 2.1 of the investment and bringing it back to 5% invested there. And then we're selling all the other investments to build this portfolio up. You'll be buying into the iShares European market at 9%, Japan at 5%, the Vanguard all world x US. This is giving you exposure to essentially the entire globe except The US because we have the S and P 500 there for that. And then instead of yeah. Yep. And then yeah. Yep. Absolutely. Absolutely. Yeah. The the s it's good, isn't it? The the iShares S and P 500 tracks they absolutely are. This tracks the S and P 500 index, and one of the cool things about having the index is within that index is is tracking the top 500 companies. But at any one important time, you could be tracking anywhere between 500 to 520 different companies. The important thing with the index there is that the creators of the index, so they do meet the investment can be around the index to meet every quarter each part of the year, and they do look at what companies are eligible to be in the S and P 500 index. If those companies no longer meet that criteria, they are removed out of the index and something else is placed in its place. So you are always tracking the top companies in The US, and those companies are removed when they're no longer, you know, eligible to be in the index. So it is a really cool thing to be in. It means you're always tracking the top 500 companies no matter what they are, and The US does over the longer term see great returns. It's just the shorter term, we see a lot of volatility, and Australia tends to to follow suit with The US as well. Does that make sense? Yep. Yep. I'll show you that. Yep. That's okay. I'll show you that when we go down a little bit. The last one here is a a BetaShares Australian 200, the top 200 companies in Australia, and that is essentially replacing the Bennelong Australian Equities, and you'll be buying into that. Yeah. Not yet. No. We're going to, though. So we're selling off Bennelong and buying into the a 200 there. That tracks the top 200 companies on the ASX. It's more passively managed. It's lower cost than Bennelong was. Well, to be honest, when you were put in Bennelong, up until kind of the last, you know, year, it has actually seen some very good returns. It did see a lot of volatility around COVID times. But up until that point, it actually has seen some really brilliant returns. So it wasn't a bad fund to be in at the time. It's just that it's no longer a good fund to remain in now that with what's going on with that fund. Okay? You see, if you go down to page number 20 for me, this just sort of shows you the cost of all of that. So when we look at and it's important we do look at the CGT consequences. So just like you do a personal tax return every year, your super fund also does a tax return every year as well. To make the changes that we have there, we essentially see the CGT, and it's in the difference column at the very top to be about $7. I did look at lots of different alternatives and different investment options and altering to different, you know, changing a few other things around with the investments. So this worked out to be the cheapest, most cost effective side of things. So your current balance there is $49.09 $5.04, and the recommended, once they complete the changes, we estimate to be $49.09 $4.07. And it would cost you about $7 in CGT consequences to make the changes in the portfolio. Yep. Yeah. Not bad. No. No. And the good thing is while spend along is down and some of those investments have seen a bit of volatility, because we are cementing the losses that they've seen, it's offsetting any offsetting any gains of changing any other other part of the portfolio. So we're essentially utilizing those negative returns to offset any gains so we can change the entire portfolio for you and look at something cheaper and that has been working a little bit better. Okay? Yeah. Absolutely. Yeah. No. Absolutely. And you'll see on this table here, so the CGT is about $7. There is no change in the administration fees because they're not changing the platform. Essentially, retaining hub 24 is still appropriate. Hub 24 is still a very good platform. It's still working for you. It's just if we will look to look at moving you to another platform, you would have to complete a full sell down of your portfolio, and that would create highest tax consequences for your fund resulting in a lower overall balance than moving in. So we don't need to really move. Hub twenty four is still working. It's still a good platform. It's still got all the investments that we need to be able to make the changes, and it actually has a lot more investment access than other platforms out there. So I'm not recommending we move from Hub twenty four. We just make those changes there. So it doesn't change the admin fee. However, it does reduce the investment fee. So the newer portfolio has a lower investment fee, which means for the year, we can expect you to save about a $116 in investment fees. It's more money remaining in your portfolio working harder for you than being paid out in fees, which is good. Absolutely. No other fees noted there. As we mentioned, you're not paying an ongoing service fee at the moment. As was promised initially, Savvy was turning it on till we get your balance to a 100,000, so that's not included there for you as well. Okay? And we've got your contributions going in based on your current income there at the moment, and you're not paying insurance premiums out of your super, which is a benefit to you as well. Okay? Yeah. At the very bottom here, you'll see the two different portfolios. Now because the bank hybrids you have in your portfolio haven't been around for five years, we can't do a five year average return. So we're looking at a three year return. The portfolio you have been in, and we know you haven't received 14.74%, but the portfolio you're in, when we look at the average return over the past three years, this is what essentially has averaged. With the newer portfolio, it's called our OBLA high growth portfolio. It's essentially seen over the past three years a greater past performance. Now I am honest. I don't expect you to get 17.39% every single year. You know, some years will get a negative. Some years will get one or two percent. Some years, we might get 20%, some years we might get about 15%. It just depends on what the market does. But when we look at this portfolio we're moving you into and the past data, it has averaged this kind of a return over the past three years, which shows and that's what we wanna look at. We have to look at past returns to see what we're hoping for moving forward. If a portfolio has had a longer track record of greater returns, then we can sort of hope that it's gonna perform the same way moving forward or very similar way moving forward. And we just review things with you each year. So if something is working now, but it's not working in a year or two or five's time, then we'll look to remove that ad and keep adjusting your portfolio with you. Does that make sense? Yep. Beautiful. If you sort of scroll down to the next page, it shows you that by moving into this portfolio, if you were able to obtain the return that it has seen in the past, moving forward over the next five to ten years, this is where you could end up and could be projected to. We would like you to get as close to this figure as absolutely possible, but it does depend upon market reaction. So we'll just keep reviewing things with you and working towards those goals. Okay? Let's keep going. We'll keep trying. It'd be great. And, look, that honestly is a realistic goal. You've got your contributions. You are still working, you know, depending on what happens with your wage, with increases, you know, whether you go back to your old roles or whether you stay where you are, we are working towards that. So over the next five years, I'd love to see us working towards that goal of getting you up over that 100 k at the least, and then we can kinda build from there. The other side is when your balance increases, smaller changes make a big difference. So if you look at your super now, you know, a 17% return is only it's, you know, a big return, but it makes a smaller change to your portfolio now. When you have one to 200,000 in super, that same rate of return is gonna have a much greater effect for you. So Yep. Yeah. Absolutely. It compounds faster. And making these changes now, because you are in your low thirties, you're still so young, you've got a lot of time ahead of you, making these changes now means that the long term compounding, you've got time for your portfolio to start working, to recover from the CGT consequences, and then to start compounding again for you. Okay? Perfect. That is essentially all of the recommendations there. Now as I kinda mentioned, there's no up front or no ongoing fees charged at the moment. This is all fully complimentary until we get your balance up there as per Debbie's promised to you years ago. It does mean that when we get your balance up, we will have to start charging fees for our services. There is a lot of work that goes into what we do, but we're here to help you. And we wanna get you super working harder for you. So that's why that is currently turned off, and you'll see that essentially noted on page 24 for you as a confirmation. If you are happy you're at Well, our fee stays at 1.65% per annum at the moment, and that'll essentially be what you agree to at that particular time. We will keep reviewing things with you moving forward, but we do have to eventually turn our fees back on because we are a professional service. So there's a lot of work that goes into what we do, and we normally don't sort of do this for every client with a lower balance. This is sort of something that's specific just to you. But when we get to that 100 k balance, they're definitely gonna have to look at turning the fees back on. We'll show you what that looks like. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yep. Absolutely. And, look, when we get to that point, I'll show you what that looks like. We will have to update the advice to reflect so you can see the outcome based on that. But that is a conversation for down the track. But I do like to be open and honest and let you know this is obviously what it says at the moment. This is what we're on track for, and I wanna obviously honor sorry, honor the things that Savvy had promised in the past and making sure that we are working harder for you as well. So it is all noted in there for you so you have it in writing as well. Okay? That's okay. Essentially, if you decide to take on the advice and sign the document there, once it comes back to us, all we need to do is complete an investment switch within the fund there. It's something that we do on our end. You'll probably see the buys and sales occurring in there. Once the investment switch has been completed, we can do a bit more of a catch up down in the next few months to see how things are tracking and what's happening and, you know, see how we're going from there. We'll still do your regular reviews each year to make sure we're on track and look at what other advice we might need to provide and give you regular updates there as well. But it is essentially a nice easy document. Just a bit of an investment switch, removing some underperforming investments, replacing them with investments that have had a greater track record, and making sure we're working hard harder towards your investment goals with your super there. Okay? Perfect. Do you have any questions in relation to any of that at all? No. That's okay. What I'll get you to do is, as you are kind of reading through, there is a few extra pages in there. It's got the advantages, the disadvantages, the risks involved, any warnings that we've got noted there, and your best interest due to these statements as well. You're welcome to have a really good read through those. Let me know if you do happen to have any questions, Essentially, to give you a bit of an idea, removing these underperforming investments and altering the investment strategy now is in your best interest because doing it when you're younger means that you do have a greater time to allow for compounding and allow your portfolio to recover. I did look at, as I mentioned, changing the investments completely and doing a full sell down and moving things. However, a $7 CDT is much greater than, you know, having a $150 CDT. So the tax was better on this recommendation. Yeah. Correct. Correct. The report follow that we're moving into has demonstrated a stronger past performance. So moving forward, it can put you in a position to to get greater potential returns there. However, we do know that markets are fluctuating and returns are never guaranteed. So feel free to run through all of that in a bit more detail. Let me know if you do have any additional questions there. And, yeah, if you're happy to sign and return that one back, we'll get you to sign and return it back so we can have those changes implemented for you. Okay? Yeah. Yeah. Yep. Yep. Yeah. Yep. Yeah. Yes. Absolutely. So with your income protection policy, you've got that ninety day waiting period. So if you're unwell and you can't go to work due to illness or injury, even when you're on a the waiting for new client claims, still call us and tell us. We'll help you to liaise. When that ninety days is up, then we can start the claims process. But it kinda helps us to understand that you are in the process of not being able to go to work, that we do have that waiting period, and we can kinda get whatever we can together. We can let the insurer know that you're off work due to this occurring, that we are gonna make a claim. And as soon as the paperwork can be completed, then we will help you do that. They will need doctor's reports. So if you are off work due to illness or injury, do go to the doctor and confirm the likelihood of meeting that waiting period. The doctors do have to generally provide some doctor's records to show what the injury is, how long you're expected to be off, and things like that. But, absolutely, we're we're look helping you to look after these policies. So if anything happens at all with life, CPD, income protection, trauma, you just call us, and we will help you with that claims process. Okay? Yeah. Yeah. Yeah. Not going anywhere. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. It's just that ninety days that needs to sort of cover with savings and or if, you know, you're receiving a bit of rent that you can use to pay your bills and things like that. But once that we hit that ninety days and get the paperwork in, generally, so long as everything is approved and the claims documents that were received back nice and quickly, they will pay within the next sort of thirty days. But it does mean that it's a hundred and twenty days without the money. Yeah. Yeah. Yep. Yep. You get use ninety days before you can make the claim. Yeah. And then once the claim is received and the even that ninety day period, they try to process it as quickly as possible, but it does mean getting the reports to the doctors and things back on time. And then once the claim has been approved, which can be done fairly quickly so long as everything kind of is received, you should be able to receive the first payment within thirty days. So, realistically, you need about a 100 and twenty days. Yeah. Yep. Absolutely. Yeah. Absolutely. That's okay. It's not a problem at all. It's been a pleasure to put those together for you. Yeah. As I said, have a read through it. If you finally have questions, let me know. I'm more than happy to talk you through anything or answer anything. Okay? That's alright. No. That's basically everything. Yeah. It's a nice easy one. Just we've touched all the areas that we need to sort of touch on. You just get to go back and have a bit of a read through it all. There's a lot more pages, obviously, than what I've kind of gone through, but I've sort of touched on the things that need to be touched on so that I'm not providing too much useful information to you. And you can kinda go back and just read those additional bases. Some people just like to go through the basics and then take some time to read it and take it in and then come back with any additional questions if there are any. Okay. Yeah. Yeah. Okay. That's okay. Yep. And then if you press that button yep. No. You should just it should automatically date it for today's date. So if you just keep pressing next. That's okay. Yep. Okay. Is there a button in the date box that might be blank or a box that might be blank? It might want you to click on that just so it redates it for you. Yeah. Yep. Yep. Yep. That's okay. Is you can you scroll up or down? Just double check that all the sections assigned? It should only be one. Yep. Is there, like, a there's no finish button or anything there? Yeah. No. It's okay. It can be difficult. I'm just having a quick look. Yep. Okay. Yep. So in the text box, just put NA if you don't want any changes to the advice. That's the only thing that's probably waiting on is just that text box just to confirm that there's no changes that you wanna make to the advice. Yep. So just click on it. No. It doesn't really matter. It can be all lowercase. It's not an issue. Yep. Yep. Yeah. We just now put the text box in there so you can make changes if you want to to make it easier, but it does tend to ask you to just put NA if there's nothing else. And then it should give you the option or tell you that it's done. Okay. All good. I do sign a little bit new for us, so I'm still sort of figuring out as well, but it's always different on the phone as opposed to a computer. Yeah. Yep. Perfect. And I'm just gonna done. I'm just gonna have a quick look for you because it lets me know when it's all completed here. Perfect. All done. It says all signed. Done. Done and dusted. You did it. No worries. That's absolutely okay. It's not a problem at all. Now you will get an email copy of those, and you can go back into the email where I did attach all those documents for you, including the original statement of advice so you can take some time to read it over if you want to again. Okay? Yeah. That's that's absolutely okay. Yeah. What's happening? Yeah. Yeah. It's a little bit up in the air at the moment. I do have some time off over the Easter long weekend. I'm taking a week to go down. Back down your old way, I'm heading down to Young to see my in laws, but we do it every year. And we did consider maybe not doing it, but we decided, look, we still have to live. And it's the one time of the year we get to see my husband's family. And if we don't do it, we might regret it. So we might not get that down there this year. So, Yeah. Yep. Yeah. Yeah. Wow. Yep. Yeah. Yeah. Oh, wow. I'm not looking forward to seeing the petrol prices as we get closer to Sydney and then go west again, but it'll be interesting. I'm putting a little bit more away. Yeah. Yeah. It's I mean, it's $2.50, $2.40, $2.50 up here, which isn't too bad. But the more we go inland, the more expensive it seems to be getting closer. It's about 12. So I leave about, yeah, I leave about three, 04:00 in the morning, and I get there generally about three, four, five in the afternoon. Do our normal stops, sir. Attend the suburb at Tiree at the big center, and then we always do Raymond Terrace just outside Sydney before you hit Sydney. And then, normally, either Galban or Yass. It's about five hours to Tahree. Yep. Yep. And then another sort of four hours to Raymond Terrace. Yeah. Then yeah. So I head down to Sydney and then head west from Sydney. Yeah. Yep. And then we tend to stop last stop for fuel is normally Galvin or Yass depending on how close we are, how much fuel we have, and how tired we are. So yeah. Absolutely. Absolutely. It's just that's head west is kind of the most boring highway drive. Like, this is nothing, and I feel that's probably the hardest part of the journey is that trip inland. Yeah. Once you leave Sydney and you're on kind of the M 5 and you're heading towards Yonge and sort of even Wagga Way, you sit on that westbound highway, and it's just there's just nothing. It's just dead. That that's the good thing. Yeah. That's the good thing. But, yeah, it is it is probably the hardest part of the trip. It's I can see why people have accents along that part because it is the most dullest part. You are just sitting on one's feet, and it's very easy to get complacent and sort of fall asleep or whatnot. So yeah. Yeah. We alternate driving. So my husband does the first half because he's better first thing in the morning, and I do later in the morning after I've kind of got a bit more sleep in the car. So yeah. Yeah. Yeah. It's actually not too bad, and that's why we do it so early around our area because we've done it in the dark going into Yonge. And when you're kinda going in through that when you hit kinda Yas Gold and going through Wombas and all sorts of areas, there's a lot of kangaroos. Correct. Correct. Yeah. It's crazy. Yep. Yep. It's still a lot of rows. Yeah. Yeah. Yeah. Yeah. Yeah. I know. There's a lot of roads. Yeah. Yep. Yep. Yeah. Yep. Yeah. No. Definitely. It's why I like to do the dark side trip this side of the country because going in the down there, there's too many bruise. It's so hard to see. There's no lights at nighttime. It's just your your car light. So it's easy to do that trip and be into Young before dark. That way, it's 10 times safer. Yeah. Absolutely. It's better. Absolutely. Absolutely. No. Absolutely not. We've seen too many problems. Yeah. Yeah. Absolutely. And avoid the roads. Yeah. Because they come out in droves, and they're hard, and they're shocking. I've seen too many accidents along that way. So it's the one you can't see. Yeah. Yeah. Absolutely. Yeah. That's right. That's correct. Yeah. So, no, it'll be an interesting trip, but, look, look, it'll be worth it at the end of the day too. So yes. We're going down just before Easter, so next Thursday. So we get in and do a lot of the traffic before the Easter traffic hits. Oh, no. Just after. So the thirteenth, I'll be back. Yep. Absolutely. Yeah. I thought about that. Yeah. Yeah. It can be. Yeah. Absolutely. Absolutely. Yep. Yeah. No. Yeah. No. No. It'll be it'll be different this year, but it'll still still good to kinda go around those hours around those days because the drive into Sydney is probably the worst when you're going over that mountain range. But yeah. No. It'll be good. Absolutely. Yeah. Absolutely. Yeah. Yeah. No. No. I know. It's a bit like that, isn't it? But it'll be nice to be back down in the country again, back down to, you know, that neck of the woods. Yep. Yeah. They got some pretty decent storms down there the other week. They got a huge amount of hail as well after it being so dry for so long too. I saw some video of the recent hail storm they had. That was big hail. That was pretty damaging. Yeah. Yeah. And they had down in that way, there was a tornado not far away from from there as well. So that whole area has had has been hit a little bit hard recently. Yeah. Yeah. That's good. That's good. Yeah. Yeah. Yeah. Yeah. Yeah. Wow. Yep. Yeah. Yeah. Wow. That's crazy. You're right. All good. It's always a pleasure to chat to you. Let me know if you do have any questions there, and thanks for running through that one with me. And enjoy the rest of your day off. Yep. Yep. Oh, thank you. Absolutely. You deserve it. I will. Absolutely. Yeah. Beautiful. I'll talk to you soon, Samuel. Thank you so much for your time today. It is honestly so beautiful. Yeah. You'll definitely have to come across. Yeah. Absolutely. Come in to the office and meet us. Yeah. Absolutely. Absolutely. We'll make time to have a chat, and we can meet us all in person. That'd be fantastic. Yeah. Absolutely. I like it. Sounds good, Samuel. Alright. My pleasure. Will do. I'll let you have a good day, and I'll talk to you very soon. Thanks. See you later. 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Samuel. It's Dana from Okie Financial. How are you this morning? I'm very well. Thank you.\n\nI had you booked in just to run through your updated statement of advice to alter those investments there. Is now still a good time there for you? Yeah? Oh, good. How's your week been so far?\n\nYeah. Yeah. Wow. Yep. Oh, that is really good.\n\nThat's excellent. And you're picking up extra hours and enjoying your new role there as well. Yeah. Yeah. Yeah.\n\nYeah. Yeah. Yeah. No. Understandable.\n\nYeah. It is a little bit, isn't it? But that's okay. I'm gonna send through this advice document to your email there. Before I do and before I jump into the call fully, I do need to just confirm we do record our calls for quality and training purposes.\n\nAre you happy for me to proceed with that? Yep. Beautiful. And I'll do security there with you as well. We are discussing your personal information.\n\nSo I'll just confirm your full name, your address, and date of birth I should have. Yep. Yep. Beautiful. And your email address is still senuelcolin.jenkins@gmail.com?\n\nYep. Perfect. I'm just sending the advice document through to you there. Sometimes it's just easier if you can review the document with me. Are you gonna be okay to open your email and have a look at that one as I'm going through it?\n\nYeah. If you can't, that is okay. It's just often a little bit easier, but just let me know how you go. That's okay. Yeah.\n\nOh, beautiful. That's nice. Bit tough. Yep. Understandable.\n\nWhen you open that one through OdooSign there, it will just say sign document. You do click the button to continue through. The alternative, if you don't wanna click that button to move forward, is I have attached the statement of advice as an attachment to the email. So you can just open that attachment if you prefer to. Yep.\n\nJust loading? Not yet. No. So before you once you click start, it'll start to take you to the signing areas. What I'd like you to do first is just to be able to move through the document.\n\nI never want you to sign anything you haven't read through. So if we just go through those pages first, I can explain the advice to you. You can ask me any questions that you do have, and then you can take some time to review it. Okay? Perfect.\n\nExcellent. You're right. On the first page that you will see, it says statement of advice prepared for yourself, Samuel Jenkins, as of the 03/19/2026 is when we completed the document. Has been prepared by myself, Dana Taylor. I'm an authorized representative under Oakview Financial's Australian Financial Services license, and my registration with ASIC is 1304394.\n\nOur Australian Financial Services license is also noted there for you, and it's 513068. Okay? Just a little bit of housekeeping with the document there. The first couple of pages do note the best interest, Judy. As always with our documents, advice is provided in your best interest.\n\nWe're here to help you meet your goals, and we are working towards your retirement goals with regard to your stay for this. So we do have to know the best interest, Judy, in the advice document and outline how and why each of these recommendations are in your best interest. And as you are reading through this one, you will note that you will see that statement as part of all these recommendations. Okay? Beautiful.\n\nAreas that we have scoped into the advice at the moment. So we've scoped in superannuation. We had noted when we spoke last time there had been some underperforming investments there. So we've looked at replacing those with something that has shown greater past performance, looking to remove anything underperforming and have you super working harder towards the, you know, your retirement goals there. All notes, all yeah.\n\nAlbeit at the moment, we are seeing the market ups and downs. It is a little bit volatile out there. However, we are working towards your goals. Okay? Areas that we have not provided advice on as part of this document is the insurance side of things.\n\nSo we did look at that last time for you. Given your health, new cover was not gonna provide favorable terms, so we are retaining your current insurance cover at the moment. Down the track, we can always look to review that if the time comes or if we're able to get some more favorable terms. We're not looking at any personal investments at the moment, so you do have your investment properties there. You are kinda paying those down.\n\nYou did maybe have a goal down the track of possibly selling one of those and investing some money or utilizing the funds to pay down your other investment property. It's something you're looking at down the track, and we can always provide additional advice down the track in relation to that. Okay? And debt management, so we're not providing advice at the moment to help pay down the debts. However, you you know, you're paying those down fairly comfortably, and one of them is nearly gone, essentially.\n\nBut down the track, if you do have any cash on budgeting advice, we are here and can assist you in those areas as well. Okay? It is a limited advice document. So if you scroll down to page number six, it just lets you know that when it comes to the advice, it is a limited scope document which goes in and out areas that we are providing advice on in areas that we are not. The advice that we are and are not as noted above do have their little reasoning.\n\nSo the areas that we are providing advice on how and why and what your goals are and what we are tracking towards, the areas that have been scoped out, essentially noting that we are scoping those areas out, there are risks of scoping those areas out, and we can provide advice down the track to assist you in those areas. When it comes to insurance side of things, we do look at personal insurances. So we look at life, TDD, income protection, trauma cover, anything such as house, motor, business liability, home and contents, things like that. They are general insurances, and we can refer you to a general insurance broker if you do require the services of reviewing your insurance cover. When it comes to the the bottom section there, it says under the Better Advice Act 2021, I am a relevant tax provider.\n\nSo it does mean that I can provide financial advice in relation to tax and tax related issues. This just states that we are advisers and not tax accountants. So we don't do your tax return for you, but we can refer you to an accountant should you need the services of one. But as under the act, we can provide financial advice and tax and tax related issues for you. And the last statement there just noted another solicitor that so we don't draft up wills for you.\n\nIf you did need the services of a solicitor, we can always refer you to one who can draft up a will accordance with legislation making it as little, you know, at least contestable as possible. Okay? Beautiful. To make if you scroll down to the about you section, that's the information that we had on you as of the last fact find there when we last caught up a few weeks ago. Has there been any major changes in your circumstances since then?\n\nIs that still fairly accurate, or is there anything you would want updated? Yep. You will be. Yeah. Yeah.\n\nYeah. So that's just basing the age on, you know, this year. Income hasn't increased yet? No? Yeah.\n\nYeah. Yeah. See how it goes? No. Yeah.\n\nThat's okay. It's not a problem at all. All good. The next page there, sorry, looking at your page number eight, we've got your assets and liabilities there. This is the the values of your property, your your raise account, any other investments and assets that you do own versus the liabilities that we discussed last time.\n\nI know your property mortgages could have increased or decreased just a little bit since then, but are there any major changes you would want updated on here since we last caught up? No. No. That's okay. It's not a problem at all.\n\nWe'll keep updating those as time changes. It's not a problem at all. Underneath that, we do have your current hub 24 super balance as noted when we provide it or when we did the document up. And then on the next page, it outlines your insurance cover. So we're not providing any advice on the insurances at the moment, but we do like to note the level of cover that you do currently have in the document for you.\n\nOkay? It has gone a little bit under there. Yeah. So $49.09 $5.04 with the market fluctuations, but we'll yeah. Yeah.\n\nYep. Well, look, it's it's the normal ups and downs that we are seeing, and, like, no one likes to see the super going backwards at all, but it is normal to see the market fluctuations there. So whilst we are looking to alter the investments there and we have seen some drops, we are gonna sell some of the investments that you do have. We are gonna cement some of the losses to offset some of the gains to put you in a portfolio that has shown greater past performance and hopefully have that recovering over the next couple of years for you as well. Okay?\n\nYep. That's okay. To make this easier, if you go down to page 18 for me, I'll take you through the recommendations, but this just shows you the changes that we are making to the portfolio. So we are working towards your goal of being able to access super at about the age of 60 there. You are still very young.\n\nYou've got a good 27 ahead of you before you're able to access super at this stage. But in working to sorry. Oh, 18. I'm so sorry. That's okay.\n\nThis flower? Yeah. That's okay. Oh, yeah. You're fine.\n\nAll good, Samuel. With this one here, you'll see in order to sort of help you to reach that goal, we are looking at cementing some of the losses that the market has seen in order to alter the portfolio and make some changes there. So one of the things we did talk about was that Ben along Australian equities has underperformed pretty heavily here. On that table, you'll see it's one, two, three, four, five, six investments down. You'll see we are looking to sell all of that investment.\n\nSo while this has been down and this has has been sort of holding a lot of the portfolio back over the last couple of months there, we are looking to cement that loss and sell that investment out. Essentially, the business has had a look at it. The the Benelong Australian Equities. That's the one that we talked about last time. Nope.\n\nSo we're gonna sell a few other things as well. So what we're gonna do is we're gonna actually gonna sell off a little bit of the, BetaShares cybersecurity, just to kind of rebalance the portfolio back a little bit because you're a little bit overexposed at the moment. We you did wanna get rid of all of the India quality ETF as well. So that's the second one down that has been underperforming a little bit in your portfolio, and that was one of the ones that you wanted to see gone. So we're gonna get rid of all of that.\n\nAnd then the Global Healthcare, we are gonna sell that one off as well and just put some other things in the portfolio. We're gonna keep some S and P 500. As much as The US is seeing a bit of volatility there, having exposure into The US market is still very important and over the longer term does have greater returns. So we are looking to buy some of that. Yep.\n\nYep. Perfect. Perfect. Well, we are definitely buying into that one there for you, and then you'll also be selling off the Raffy 200. That's essentially giving you some exposure into Australian equities.\n\nWe're also getting rid of the ban along Australian equities. That was the one that was holding your portfolio back that we really wanted to get rid of the business review. That one is no longer performing. It's no longer a quality investment to stay in, and that is the biggest one that has seen the drops in your portfolio. So we are getting rid of all of that, and it does cement a little bit of the losses.\n\nWe are also removing the JPMorgan Global Research enhanced equity funds. So whilst it hasn't had the best returns, the portfolio I'm putting you into means that we need to get rid of that investment. We are keeping physical gold, but we are rebalancing it back a little bit. So you're over physical gold. You've got about 9.4%, so we're just rebalancing it, selling it back.\n\nSo you'll still keep 7% invested in physical gold, which is still important to keep and has seen really good growth. Okay? With the bank hybrids there, we are looking to reduce the exposure there. These are defensive sort of lower risk investments, and we you're in a high growth portfolio, so you don't need to have a lot of these defensive investments. Essentially, we are just removing a little over 2%, so 2.1 of the investment and bringing it back to 5% invested there.\n\nAnd then we're selling all the other investments to build this portfolio up. You'll be buying into the iShares European market at 9%, Japan at 5%, the Vanguard all world x US. This is giving you exposure to essentially the entire globe except The US because we have the S and P 500 there for that. And then instead of yeah. Yep.\n\nAnd then yeah. Yep. Absolutely. Absolutely. Yeah.\n\nThe the s it's good, isn't it? The the iShares S and P 500 tracks they absolutely are. This tracks the S and P 500 index, and one of the cool things about having the index is within that index is is tracking the top 500 companies. But at any one important time, you could be tracking anywhere between 500 to 520 different companies. The important thing with the index there is that the creators of the index, so they do meet the investment can be around the index to meet every quarter each part of the year, and they do look at what companies are eligible to be in the S and P 500 index.\n\nIf those companies no longer meet that criteria, they are removed out of the index and something else is placed in its place. So you are always tracking the top companies in The US, and those companies are removed when they're no longer, you know, eligible to be in the index. So it is a really cool thing to be in. It means you're always tracking the top 500 companies no matter what they are, and The US does over the longer term see great returns. It's just the shorter term, we see a lot of volatility, and Australia tends to to follow suit with The US as well.\n\nDoes that make sense? Yep. Yep. I'll show you that. Yep.\n\nThat's okay. I'll show you that when we go down a little bit. The last one here is a a BetaShares Australian 200, the top 200 companies in Australia, and that is essentially replacing the Bennelong Australian Equities, and you'll be buying into that. Yeah. Not yet.\n\nNo. We're going to, though. So we're selling off Bennelong and buying into the a 200 there. That tracks the top 200 companies on the ASX. It's more passively managed.\n\nIt's lower cost than Bennelong was. Well, to be honest, when you were put in Bennelong, up until kind of the last, you know, year, it has actually seen some very good returns. It did see a lot of volatility around COVID times. But up until that point, it actually has seen some really brilliant returns. So it wasn't a bad fund to be in at the time.\n\nIt's just that it's no longer a good fund to remain in now that with what's going on with that fund. Okay? You see, if you go down to page number 20 for me, this just sort of shows you the cost of all of that. So when we look at and it's important we do look at the CGT consequences. So just like you do a personal tax return every year, your super fund also does a tax return every year as well.\n\nTo make the changes that we have there, we essentially see the CGT, and it's in the difference column at the very top to be about $7. I did look at lots of different alternatives and different investment options and altering to different, you know, changing a few other things around with the investments. So this worked out to be the cheapest, most cost effective side of things. So your current balance there is $49.09 $5.04, and the recommended, once they complete the changes, we estimate to be $49.09 $4.07. And it would cost you about $7 in CGT consequences to make the changes in the portfolio.\n\nYep. Yeah. Not bad. No. No.\n\nAnd the good thing is while spend along is down and some of those investments have seen a bit of volatility, because we are cementing the losses that they've seen, it's offsetting any offsetting any gains of changing any other other part of the portfolio. So we're essentially utilizing those negative returns to offset any gains so we can change the entire portfolio for you and look at something cheaper and that has been working a little bit better. Okay? Yeah. Absolutely.\n\nYeah. No. Absolutely. And you'll see on this table here, so the CGT is about $7. There is no change in the administration fees because they're not changing the platform.\n\nEssentially, retaining hub 24 is still appropriate. Hub 24 is still a very good platform. It's still working for you. It's just if we will look to look at moving you to another platform, you would have to complete a full sell down of your portfolio, and that would create highest tax consequences for your fund resulting in a lower overall balance than moving in. So we don't need to really move.\n\nHub twenty four is still working. It's still a good platform. It's still got all the investments that we need to be able to make the changes, and it actually has a lot more investment access than other platforms out there. So I'm not recommending we move from Hub twenty four. We just make those changes there.\n\nSo it doesn't change the admin fee. However, it does reduce the investment fee. So the newer portfolio has a lower investment fee, which means for the year, we can expect you to save about a $116 in investment fees. It's more money remaining in your portfolio working harder for you than being paid out in fees, which is good. Absolutely.\n\nNo other fees noted there. As we mentioned, you're not paying an ongoing service fee at the moment. As was promised initially, Savvy was turning it on till we get your balance to a 100,000, so that's not included there for you as well. Okay? And we've got your contributions going in based on your current income there at the moment, and you're not paying insurance premiums out of your super, which is a benefit to you as well.\n\nOkay? Yeah. At the very bottom here, you'll see the two different portfolios. Now because the bank hybrids you have in your portfolio haven't been around for five years, we can't do a five year average return. So we're looking at a three year return.\n\nThe portfolio you have been in, and we know you haven't received 14.74%, but the portfolio you're in, when we look at the average return over the past three years, this is what essentially has averaged. With the newer portfolio, it's called our OBLA high growth portfolio. It's essentially seen over the past three years a greater past performance. Now I am honest. I don't expect you to get 17.39% every single year.\n\nYou know, some years will get a negative. Some years will get one or two percent. Some years, we might get 20%, some years we might get about 15%. It just depends on what the market does. But when we look at this portfolio we're moving you into and the past data, it has averaged this kind of a return over the past three years, which shows and that's what we wanna look at.\n\nWe have to look at past returns to see what we're hoping for moving forward. If a portfolio has had a longer track record of greater returns, then we can sort of hope that it's gonna perform the same way moving forward or very similar way moving forward. And we just review things with you each year. So if something is working now, but it's not working in a year or two or five's time, then we'll look to remove that ad and keep adjusting your portfolio with you. Does that make sense?\n\nYep. Beautiful. If you sort of scroll down to the next page, it shows you that by moving into this portfolio, if you were able to obtain the return that it has seen in the past, moving forward over the next five to ten years, this is where you could end up and could be projected to. We would like you to get as close to this figure as absolutely possible, but it does depend upon market reaction. So we'll just keep reviewing things with you and working towards those goals.\n\nOkay? Let's keep going. We'll keep trying. It'd be great. And, look, that honestly is a realistic goal.\n\nYou've got your contributions. You are still working, you know, depending on what happens with your wage, with increases, you know, whether you go back to your old roles or whether you stay where you are, we are working towards that. So over the next five years, I'd love to see us working towards that goal of getting you up over that 100 k at the least, and then we can kinda build from there. The other side is when your balance increases, smaller changes make a big difference. So if you look at your super now, you know, a 17% return is only it's, you know, a big return, but it makes a smaller change to your portfolio now.\n\nWhen you have one to 200,000 in super, that same rate of return is gonna have a much greater effect for you. So Yep. Yeah. Absolutely. It compounds faster.\n\nAnd making these changes now, because you are in your low thirties, you're still so young, you've got a lot of time ahead of you, making these changes now means that the long term compounding, you've got time for your portfolio to start working, to recover from the CGT consequences, and then to start compounding again for you. Okay? Perfect. That is essentially all of the recommendations there. Now as I kinda mentioned, there's no up front or no ongoing fees charged at the moment.\n\nThis is all fully complimentary until we get your balance up there as per Debbie's promised to you years ago. It does mean that when we get your balance up, we will have to start charging fees for our services. There is a lot of work that goes into what we do, but we're here to help you. And we wanna get you super working harder for you. So that's why that is currently turned off, and you'll see that essentially noted on page 24 for you as a confirmation.\n\nIf you are happy you're at Well, our fee stays at 1.65% per annum at the moment, and that'll essentially be what you agree to at that particular time. We will keep reviewing things with you moving forward, but we do have to eventually turn our fees back on because we are a professional service. So there's a lot of work that goes into what we do, and we normally don't sort of do this for every client with a lower balance. This is sort of something that's specific just to you. But when we get to that 100 k balance, they're definitely gonna have to look at turning the fees back on.\n\nWe'll show you what that looks like. Yeah. Yeah. Yeah. Yeah.\n\nYeah. Yeah. Yeah. Yep. Absolutely.\n\nAnd, look, when we get to that point, I'll show you what that looks like. We will have to update the advice to reflect so you can see the outcome based on that. But that is a conversation for down the track. But I do like to be open and honest and let you know this is obviously what it says at the moment. This is what we're on track for, and I wanna obviously honor sorry, honor the things that Savvy had promised in the past and making sure that we are working harder for you as well.\n\nSo it is all noted in there for you so you have it in writing as well. Okay? That's okay. Essentially, if you decide to take on the advice and sign the document there, once it comes back to us, all we need to do is complete an investment switch within the fund there. It's something that we do on our end.\n\nYou'll probably see the buys and sales occurring in there. Once the investment switch has been completed, we can do a bit more of a catch up down in the next few months to see how things are tracking and what's happening and, you know, see how we're going from there. We'll still do your regular reviews each year to make sure we're on track and look at what other advice we might need to provide and give you regular updates there as well. But it is essentially a nice easy document. Just a bit of an investment switch, removing some underperforming investments, replacing them with investments that have had a greater track record, and making sure we're working hard harder towards your investment goals with your super there.\n\nOkay? Perfect. Do you have any questions in relation to any of that at all? No. That's okay.\n\nWhat I'll get you to do is, as you are kind of reading through, there is a few extra pages in there. It's got the advantages, the disadvantages, the risks involved, any warnings that we've got noted there, and your best interest due to these statements as well. You're welcome to have a really good read through those. Let me know if you do happen to have any questions, Essentially, to give you a bit of an idea, removing these underperforming investments and altering the investment strategy now is in your best interest because doing it when you're younger means that you do have a greater time to allow for compounding and allow your portfolio to recover. I did look at, as I mentioned, changing the investments completely and doing a full sell down and moving things.\n\nHowever, a $7 CDT is much greater than, you know, having a $150 CDT. So the tax was better on this recommendation. Yeah. Correct. Correct.\n\nThe report follow that we're moving into has demonstrated a stronger past performance. So moving forward, it can put you in a position to to get greater potential returns there. However, we do know that markets are fluctuating and returns are never guaranteed. So feel free to run through all of that in a bit more detail. Let me know if you do have any additional questions there.\n\nAnd, yeah, if you're happy to sign and return that one back, we'll get you to sign and return it back so we can have those changes implemented for you. Okay? Yeah. Yeah. Yep.\n\nYep. Yeah. Yep. Yeah. Yes.\n\nAbsolutely. So with your income protection policy, you've got that ninety day waiting period. So if you're unwell and you can't go to work due to illness or injury, even when you're on a the waiting for new client claims, still call us and tell us. We'll help you to liaise. When that ninety days is up, then we can start the claims process.\n\nBut it kinda helps us to understand that you are in the process of not being able to go to work, that we do have that waiting period, and we can kinda get whatever we can together. We can let the insurer know that you're off work due to this occurring, that we are gonna make a claim. And as soon as the paperwork can be completed, then we will help you do that. They will need doctor's reports. So if you are off work due to illness or injury, do go to the doctor and confirm the likelihood of meeting that waiting period.\n\nThe doctors do have to generally provide some doctor's records to show what the injury is, how long you're expected to be off, and things like that. But, absolutely, we're we're look helping you to look after these policies. So if anything happens at all with life, CPD, income protection, trauma, you just call us, and we will help you with that claims process. Okay? Yeah.\n\nYeah. Yeah. Not going anywhere. Yeah. Yeah.\n\nYeah. Yeah. Yeah. Yeah. It's just that ninety days that needs to sort of cover with savings and or if, you know, you're receiving a bit of rent that you can use to pay your bills and things like that.\n\nBut once that we hit that ninety days and get the paperwork in, generally, so long as everything is approved and the claims documents that were received back nice and quickly, they will pay within the next sort of thirty days. But it does mean that it's a hundred and twenty days without the money. Yeah. Yeah. Yep.\n\nYep. You get use ninety days before you can make the claim. Yeah. And then once the claim is received and the even that ninety day period, they try to process it as quickly as possible, but it does mean getting the reports to the doctors and things back on time. And then once the claim has been approved, which can be done fairly quickly so long as everything kind of is received, you should be able to receive the first payment within thirty days.\n\nSo, realistically, you need about a 100 and twenty days. Yeah. Yep. Absolutely. Yeah.\n\nAbsolutely. That's okay. It's not a problem at all. It's been a pleasure to put those together for you. Yeah.\n\nAs I said, have a read through it. If you finally have questions, let me know. I'm more than happy to talk you through anything or answer anything. Okay? That's alright.\n\nNo. That's basically everything. Yeah. It's a nice easy one. Just we've touched all the areas that we need to sort of touch on.\n\nYou just get to go back and have a bit of a read through it all. There's a lot more pages, obviously, than what I've kind of gone through, but I've sort of touched on the things that need to be touched on so that I'm not providing too much useful information to you. And you can kinda go back and just read those additional bases. Some people just like to go through the basics and then take some time to read it and take it in and then come back with any additional questions if there are any. Okay.\n\nYeah. Yeah. Okay. That's okay. Yep.\n\nAnd then if you press that button yep. No. You should just it should automatically date it for today's date. So if you just keep pressing next. That's okay.\n\nYep. Okay. Is there a button in the date box that might be blank or a box that might be blank? It might want you to click on that just so it redates it for you. Yeah.\n\nYep. Yep. Yep. That's okay. Is you can you scroll up or down?\n\nJust double check that all the sections assigned? It should only be one. Yep. Is there, like, a there's no finish button or anything there? Yeah.\n\nNo. It's okay. It can be difficult. I'm just having a quick look. Yep.\n\nOkay. Yep. So in the text box, just put NA if you don't want any changes to the advice. That's the only thing that's probably waiting on is just that text box just to confirm that there's no changes that you wanna make to the advice. Yep.\n\nSo just click on it. No. It doesn't really matter. It can be all lowercase. It's not an issue.\n\nYep. Yep. Yeah. We just now put the text box in there so you can make changes if you want to to make it easier, but it does tend to ask you to just put NA if there's nothing else. And then it should give you the option or tell you that it's done.\n\nOkay. All good. I do sign a little bit new for us, so I'm still sort of figuring out as well, but it's always different on the phone as opposed to a computer. Yeah. Yep.\n\nPerfect. And I'm just gonna done. I'm just gonna have a quick look for you because it lets me know when it's all completed here. Perfect. All done.\n\nIt says all signed. Done. Done and dusted. You did it. No worries.\n\nThat's absolutely okay. It's not a problem at all. Now you will get an email copy of those, and you can go back into the email where I did attach all those documents for you, including the original statement of advice so you can take some time to read it over if you want to again. Okay? Yeah.\n\nThat's that's absolutely okay. Yeah. What's happening? Yeah. Yeah.\n\nIt's a little bit up in the air at the moment. I do have some time off over the Easter long weekend. I'm taking a week to go down. Back down your old way, I'm heading down to Young to see my in laws, but we do it every year. And we did consider maybe not doing it, but we decided, look, we still have to live.\n\nAnd it's the one time of the year we get to see my husband's family. And if we don't do it, we might regret it. So we might not get that down there this year. So, Yeah. Yep.\n\nYeah. Yeah. Wow. Yep. Yeah.\n\nYeah. Oh, wow. I'm not looking forward to seeing the petrol prices as we get closer to Sydney and then go west again, but it'll be interesting. I'm putting a little bit more away. Yeah.\n\nYeah. It's I mean, it's $2.50, $2.40, $2.50 up here, which isn't too bad. But the more we go inland, the more expensive it seems to be getting closer. It's about 12. So I leave about, yeah, I leave about three, 04:00 in the morning, and I get there generally about three, four, five in the afternoon.\n\nDo our normal stops, sir. Attend the suburb at Tiree at the big center, and then we always do Raymond Terrace just outside Sydney before you hit Sydney. And then, normally, either Galban or Yass. It's about five hours to Tahree. Yep.\n\nYep. And then another sort of four hours to Raymond Terrace. Yeah. Then yeah. So I head down to Sydney and then head west from Sydney.\n\nYeah. Yep. And then we tend to stop last stop for fuel is normally Galvin or Yass depending on how close we are, how much fuel we have, and how tired we are. So yeah. Absolutely.\n\nAbsolutely. It's just that's head west is kind of the most boring highway drive. Like, this is nothing, and I feel that's probably the hardest part of the journey is that trip inland. Yeah. Once you leave Sydney and you're on kind of the M 5 and you're heading towards Yonge and sort of even Wagga Way, you sit on that westbound highway, and it's just there's just nothing.\n\nIt's just dead. That that's the good thing. Yeah. That's the good thing. But, yeah, it is it is probably the hardest part of the trip.\n\nIt's I can see why people have accents along that part because it is the most dullest part. You are just sitting on one's feet, and it's very easy to get complacent and sort of fall asleep or whatnot. So yeah. Yeah. We alternate driving.\n\nSo my husband does the first half because he's better first thing in the morning, and I do later in the morning after I've kind of got a bit more sleep in the car. So yeah. Yeah. Yeah. It's actually not too bad, and that's why we do it so early around our area because we've done it in the dark going into Yonge.\n\nAnd when you're kinda going in through that when you hit kinda Yas Gold and going through Wombas and all sorts of areas, there's a lot of kangaroos. Correct. Correct. Yeah. It's crazy.\n\nYep. Yep. It's still a lot of rows. Yeah. Yeah.\n\nYeah. Yeah. Yeah. I know. There's a lot of roads.\n\nYeah. Yep. Yep. Yeah. Yep.\n\nYeah. No. Definitely. It's why I like to do the dark side trip this side of the country because going in the down there, there's too many bruise. It's so hard to see.\n\nThere's no lights at nighttime. It's just your your car light. So it's easy to do that trip and be into Young before dark. That way, it's 10 times safer. Yeah.\n\nAbsolutely. It's better. Absolutely. Absolutely. No.\n\nAbsolutely not. We've seen too many problems. Yeah. Yeah. Absolutely.\n\nAnd avoid the roads. Yeah. Because they come out in droves, and they're hard, and they're shocking. I've seen too many accidents along that way. So it's the one you can't see.\n\nYeah. Yeah. Absolutely. Yeah. That's right.\n\nThat's correct. Yeah. So, no, it'll be an interesting trip, but, look, look, it'll be worth it at the end of the day too. So yes. We're going down just before Easter, so next Thursday.\n\nSo we get in and do a lot of the traffic before the Easter traffic hits. Oh, no. Just after. So the thirteenth, I'll be back. Yep.\n\nAbsolutely. Yeah. I thought about that. Yeah. Yeah.\n\nIt can be. Yeah. Absolutely. Absolutely. Yep.\n\nYeah. No. Yeah. No. No.\n\nIt'll be it'll be different this year, but it'll still still good to kinda go around those hours around those days because the drive into Sydney is probably the worst when you're going over that mountain range. But yeah. No. It'll be good. Absolutely.\n\nYeah. Absolutely. Yeah. Yeah. No.\n\nNo. I know. It's a bit like that, isn't it? But it'll be nice to be back down in the country again, back down to, you know, that neck of the woods. Yep.\n\nYeah. They got some pretty decent storms down there the other week. They got a huge amount of hail as well after it being so dry for so long too. I saw some video of the recent hail storm they had. That was big hail.\n\nThat was pretty damaging. Yeah. Yeah. And they had down in that way, there was a tornado not far away from from there as well. So that whole area has had has been hit a little bit hard recently.\n\nYeah. Yeah. That's good. That's good. Yeah.\n\nYeah. Yeah. Yeah. Yeah. Wow.\n\nYep. Yeah. Yeah. Wow. That's crazy.\n\nYou're right. All good. It's always a pleasure to chat to you. Let me know if you do have any questions there, and thanks for running through that one with me. And enjoy the rest of your day off.\n\nYep. Yep. Oh, thank you. Absolutely. You deserve it.\n\nI will. Absolutely. Yeah. Beautiful. I'll talk to you soon, Samuel.\n\nThank you so much for your time today. It is honestly so beautiful. Yeah. You'll definitely have to come across. Yeah.\n\nAbsolutely. Come in to the office and meet us. Yeah. Absolutely. Absolutely.\n\nWe'll make time to have a chat, and we can meet us all in person. That'd be fantastic. Yeah. Absolutely. I like it.\n\nSounds good, Samuel. Alright. My pleasure. Will do. I'll let you have a good day, and I'll talk to you very soon.\n\nThanks. See you later. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Samuel.","start":3.28,"end":4.08,"sentiment":"neutral","sentiment_score":0.0962216705083847},{"text":"It's Dana from Okie Financial.","start":4.08,"end":5.7,"sentiment":"neutral","sentiment_score":0.1285491943359375},{"text":"How are you this morning?","start":5.8399997,"end":7.22,"sentiment":"neutral","sentiment_score":0.19040244817733765},{"text":"I'm very well.","start":9.5199995,"end":10.639999,"sentiment":"positive","sentiment_score":0.6038065751393636},{"text":"Thank you.","start":10.639999,"end":11.46,"sentiment":"positive","sentiment_score":0.7059388756752014}],"sentiment":"neutral","sentiment_score":0.29473523707950816,"num_words":17,"start":3.28,"end":11.46},{"sentences":[{"text":"I had you booked in just to run through your updated statement of advice to alter those investments there.","start":11.5199995,"end":16.565,"sentiment":"neutral","sentiment_score":0.27051064058354024},{"text":"Is now still a good time there for you?","start":16.625,"end":18.885,"sentiment":"neutral","sentiment_score":0.2905631826983558},{"text":"Yeah?","start":22.945,"end":23.445,"sentiment":"neutral","sentiment_score":0.2024177312850952},{"text":"Oh, good.","start":23.665,"end":24.145,"sentiment":"neutral","sentiment_score":0.19673867523670197},{"text":"How's your week been so far?","start":24.145,"end":25.925,"sentiment":"neutral","sentiment_score":0.09258049353957176}],"sentiment":"neutral","sentiment_score":0.24070672590184855,"num_words":37,"start":11.5199995,"end":25.925},{"sentences":[{"text":"Yeah.","start":28.8,"end":29.3,"sentiment":"neutral","sentiment_score":-0.030681954696774483},{"text":"Yeah.","start":31.199999,"end":31.699999,"sentiment":"neutral","sentiment_score":-0.04263590648770332},{"text":"Wow.","start":34.559998,"end":35.059998,"sentiment":"neutral","sentiment_score":0.012033101171255112},{"text":"Yep.","start":39.855,"end":40.355,"sentiment":"neutral","sentiment_score":0.05974283069372177},{"text":"Oh, that is really good.","start":42.495,"end":43.695,"sentiment":"positive","sentiment_score":0.40340626835823057}],"sentiment":"neutral","sentiment_score":0.22394326805240578,"num_words":9,"start":28.8,"end":43.695},{"sentences":[{"text":"That's excellent.","start":43.695,"end":44.415,"sentiment":"positive","sentiment_score":0.6973544061183929},{"text":"And you're picking up extra hours and enjoying your new role there as well.","start":44.415,"end":48.035,"sentiment":"positive","sentiment_score":0.6106477507523128},{"text":"Yeah.","start":57.95,"end":58.45,"sentiment":"neutral","sentiment_score":-0.07957278192043304},{"text":"Yeah.","start":59.87,"end":60.37,"sentiment":"neutral","sentiment_score":-0.08205580711364746},{"text":"Yeah.","start":64.284996,"end":64.784996,"sentiment":"neutral","sentiment_score":-0.05264586582779884}],"sentiment":"positive","sentiment_score":0.5120790983109098,"num_words":19,"start":43.695,"end":64.784996},{"sentences":[{"text":"Yeah.","start":66.925,"end":67.425,"sentiment":"neutral","sentiment_score":-0.029967663809657097},{"text":"Yeah.","start":67.645,"end":68.145,"sentiment":"neutral","sentiment_score":-0.025111336261034012},{"text":"Yeah.","start":68.205,"end":68.445,"sentiment":"neutral","sentiment_score":-0.02675596624612808},{"text":"No.","start":68.445,"end":68.685,"sentiment":"neutral","sentiment_score":-0.049841515719890594},{"text":"Understandable.","start":68.685,"end":69.185,"sentiment":"neutral","sentiment_score":-0.05896035581827164}],"sentiment":"neutral","sentiment_score":-0.03812736757099629,"num_words":5,"start":66.925,"end":69.185},{"sentences":[{"text":"Yeah.","start":81.740005,"end":82.240005,"sentiment":"neutral","sentiment_score":-0.02499419078230858},{"text":"It is a little bit, isn't it?","start":82.3,"end":83.82,"sentiment":"neutral","sentiment_score":-0.040600265243223736},{"text":"But that's okay.","start":83.82,"end":84.96,"sentiment":"neutral","sentiment_score":0.018729096899429958},{"text":"I'm gonna send through this advice document to your email there.","start":86.060005,"end":88.86,"sentiment":"neutral","sentiment_score":0.07340250570665706},{"text":"Before I do and before I jump into the call fully, I do need to just confirm we do record our calls for quality and training purposes.","start":88.86,"end":94.805,"sentiment":"neutral","sentiment_score":0.05229596490109408}],"sentiment":"neutral","sentiment_score":0.04013081343502414,"num_words":49,"start":81.740005,"end":94.805},{"sentences":[{"text":"Are you happy for me to proceed with that?","start":94.805,"end":96.745,"sentiment":"neutral","sentiment_score":0.09970279617442025},{"text":"Yep.","start":99.365005,"end":99.765,"sentiment":"neutral","sentiment_score":0.208723247051239},{"text":"Beautiful.","start":99.765,"end":100.265,"sentiment":"positive","sentiment_score":0.43070268630981445},{"text":"And I'll do security there with you as well.","start":100.325005,"end":102.085,"sentiment":"neutral","sentiment_score":0.16466719408830008},{"text":"We are discussing your personal information.","start":102.085,"end":103.845,"sentiment":"neutral","sentiment_score":0.03630989013860623}],"sentiment":"neutral","sentiment_score":0.12448519948296823,"num_words":26,"start":94.805,"end":103.845},{"sentences":[{"text":"So I'll just confirm your full name, your address, and date of birth I should have.","start":103.845,"end":107.34,"sentiment":"neutral","sentiment_score":0.034376213676296175},{"text":"Yep.","start":110.52,"end":111.02,"sentiment":"neutral","sentiment_score":0.01877463422715664},{"text":"Yep.","start":114.6,"end":115.1,"sentiment":"neutral","sentiment_score":0.0214599147439003},{"text":"Beautiful.","start":118.935,"end":119.435,"sentiment":"positive","sentiment_score":0.6217784881591797},{"text":"And your email address is still senuelcolin.jenkins@gmail.com?","start":119.494995,"end":124.075,"sentiment":"neutral","sentiment_score":0.16361134073563985}],"sentiment":"neutral","sentiment_score":0.09066584004232517,"num_words":26,"start":103.845,"end":124.075},{"sentences":[{"text":"Yep.","start":125.655,"end":125.975,"sentiment":"neutral","sentiment_score":0.30543434619903564},{"text":"Perfect.","start":125.975,"end":126.375,"sentiment":"positive","sentiment_score":0.6408588886260986},{"text":"I'm just sending the advice document through to you there.","start":126.375,"end":128.69499,"sentiment":"positive","sentiment_score":0.381260883808136},{"text":"Sometimes it's just easier if you can review the document with me.","start":128.69499,"end":132.3,"sentiment":"neutral","sentiment_score":0.27352404842774075},{"text":"Are you gonna be okay to open your email and have a look at that one as I'm going through it?","start":132.36,"end":136.62,"sentiment":"neutral","sentiment_score":0.1514106328998293}],"sentiment":"neutral","sentiment_score":0.2493514209985733,"num_words":45,"start":125.655,"end":136.62},{"sentences":[{"text":"Yeah.","start":138.92,"end":139.24,"sentiment":"neutral","sentiment_score":0.07845313847064972},{"text":"If you can't, that is okay.","start":139.24,"end":140.68001,"sentiment":"neutral","sentiment_score":-0.004175324458628893},{"text":"It's just often a little bit easier, but just let me know how you go.","start":140.68001,"end":144.38,"sentiment":"neutral","sentiment_score":0.05552520553270976},{"text":"That's okay.","start":148.365,"end":149.265,"sentiment":"neutral","sentiment_score":0.01797982631251216},{"text":"Yeah.","start":151.565,"end":151.965,"sentiment":"neutral","sentiment_score":0.0029419781640172005}],"sentiment":"neutral","sentiment_score":0.03700723621994257,"num_words":25,"start":138.92,"end":151.965},{"sentences":[{"text":"Oh, beautiful.","start":151.965,"end":152.705,"sentiment":"neutral","sentiment_score":0.11405051127076149},{"text":"That's nice.","start":152.845,"end":153.745,"sentiment":"neutral","sentiment_score":-0.0868652748176828},{"text":"Bit tough.","start":158.14,"end":158.95999,"sentiment":"neutral","sentiment_score":-0.21247109025716782},{"text":"Yep.","start":159.26,"end":159.76,"sentiment":"neutral","sentiment_score":-0.020039118826389313},{"text":"Understandable.","start":159.98,"end":160.48,"sentiment":"neutral","sentiment_score":-0.015402711927890778}],"sentiment":"neutral","sentiment_score":-0.050751692295307294,"num_words":8,"start":151.965,"end":160.48},{"sentences":[{"text":"When you open that one through OdooSign there, it will just say sign document.","start":162.14,"end":167.9,"sentiment":"neutral","sentiment_score":-0.007615280038278017},{"text":"You do click the button to continue through.","start":167.9,"end":170.08,"sentiment":"neutral","sentiment_score":0.005512283416464925},{"text":"The alternative, if you don't wanna click that button to move forward, is I have attached the statement of advice as an attachment to the email.","start":170.315,"end":176.715,"sentiment":"neutral","sentiment_score":0.0032063615866578543},{"text":"So you can just open that attachment if you prefer to.","start":176.715,"end":179.775,"sentiment":"neutral","sentiment_score":0.022512434135106476},{"text":"Yep.","start":194.825,"end":195.325,"sentiment":"neutral","sentiment_score":-0.10680460929870604}],"sentiment":"neutral","sentiment_score":0.002694698570606609,"num_words":60,"start":162.14,"end":195.325},{"sentences":[{"text":"Just loading?","start":197.225,"end":198.125,"sentiment":"neutral","sentiment_score":-0.08560365810990334},{"text":"Not yet.","start":202.265,"end":203.065,"sentiment":"neutral","sentiment_score":-0.08271444216370583},{"text":"No.","start":203.065,"end":203.465,"sentiment":"neutral","sentiment_score":-0.0750327780842781},{"text":"So before you once you click start, it'll start to take you to the signing areas.","start":203.465,"end":207.385,"sentiment":"neutral","sentiment_score":-0.03807954001240432},{"text":"What I'd like you to do first is just to be able to move through the document.","start":207.385,"end":210.82,"sentiment":"neutral","sentiment_score":0.03496811221189359}],"sentiment":"neutral","sentiment_score":-0.011223255558625647,"num_words":38,"start":197.225,"end":210.82},{"sentences":[{"text":"I never want you to sign anything you haven't read through.","start":210.96,"end":213.28,"sentiment":"neutral","sentiment_score":-0.13992944427511908},{"text":"So if we just go through those pages first, I can explain the advice to you.","start":213.28,"end":217.54001,"sentiment":"neutral","sentiment_score":0.04654985823435709},{"text":"You can ask me any questions that you do have, and then you can take some time to review it.","start":217.68001,"end":222.08,"sentiment":"neutral","sentiment_score":0.07894919533282518},{"text":"Okay?","start":222.08,"end":222.58,"sentiment":"neutral","sentiment_score":0.08895277976989746},{"text":"Perfect.","start":224.815,"end":225.315,"sentiment":"positive","sentiment_score":0.6677966117858887}],"sentiment":"neutral","sentiment_score":0.031455247815014145,"num_words":49,"start":210.96,"end":225.315},{"sentences":[{"text":"Excellent.","start":225.775,"end":226.275,"sentiment":"positive","sentiment_score":0.7073303461074829},{"text":"You're right.","start":227.455,"end":228.275,"sentiment":"neutral","sentiment_score":0.27042747288942337},{"text":"On the first page that you will see, it says statement of advice prepared for yourself, Samuel Jenkins, as of the 03/19/2026 is when we completed the document.","start":228.735,"end":237.635,"sentiment":"neutral","sentiment_score":0.06894452750150647},{"text":"Has been prepared by myself, Dana Taylor.","start":238.64,"end":240.8,"sentiment":"neutral","sentiment_score":0.05997460920895849},{"text":"I'm an authorized representative under Oakview Financial's Australian Financial Services license, and my registration with ASIC is 1304394.","start":240.8,"end":249.855,"sentiment":"neutral","sentiment_score":0.06566601391467783}],"sentiment":"neutral","sentiment_score":0.08536504601527538,"num_words":56,"start":225.775,"end":249.855},{"sentences":[{"text":"Our Australian Financial Services license is also noted there for you, and it's 513068.","start":250.015,"end":255.47499,"sentiment":"neutral","sentiment_score":0.04147440115255969},{"text":"Okay?","start":255.61499,"end":256.115,"sentiment":"neutral","sentiment_score":0.03548564016819},{"text":"Just a little bit of housekeeping with the document there.","start":257.695,"end":260.335,"sentiment":"neutral","sentiment_score":0.025848545879125596},{"text":"The first couple of pages do note the best interest, Judy.","start":260.335,"end":263.235,"sentiment":"neutral","sentiment_score":0.1448617076331919},{"text":"As always with our documents, advice is provided in your best interest.","start":263.29498,"end":267.65,"sentiment":"neutral","sentiment_score":0.2152828723192215}],"sentiment":"neutral","sentiment_score":0.10523929097689688,"num_words":48,"start":250.015,"end":267.65},{"sentences":[{"text":"We're here to help you meet your goals, and we are working towards your retirement goals with regard to your stay for this.","start":267.65,"end":272.85,"sentiment":"neutral","sentiment_score":0.2966989278793335},{"text":"So we do have to know the best interest, Judy, in the advice document and outline how and why each of these recommendations are in your best interest.","start":272.85,"end":280.865,"sentiment":"neutral","sentiment_score":0.16971906726913794},{"text":"And as you are reading through this one, you will note that you will see that statement as part of all these recommendations.","start":281.085,"end":287.105,"sentiment":"neutral","sentiment_score":0.07682020557315453},{"text":"Okay?","start":287.565,"end":288.065,"sentiment":"neutral","sentiment_score":0.05036278814077377},{"text":"Beautiful.","start":289.52002,"end":290.02002,"sentiment":"positive","sentiment_score":0.3388271927833557}],"sentiment":"neutral","sentiment_score":0.18068768334035812,"num_words":76,"start":267.65,"end":290.02002},{"sentences":[{"text":"Areas that we have scoped into the advice at the moment.","start":290.88,"end":293.6,"sentiment":"neutral","sentiment_score":0.02797786163335497},{"text":"So we've scoped in superannuation.","start":293.6,"end":295.22,"sentiment":"neutral","sentiment_score":0.00047393087297677996},{"text":"We had noted when we spoke last time there had been some underperforming investments there.","start":295.6,"end":300.08002,"sentiment":"neutral","sentiment_score":-0.04254754260182381},{"text":"So we've looked at replacing those with something that has shown greater past performance, looking to remove anything underperforming and have you super working harder towards the, you know, your retirement goals there.","start":300.08002,"end":310.89502,"sentiment":"neutral","sentiment_score":0.010970884651848764},{"text":"All notes, all yeah.","start":311.035,"end":312.23502,"sentiment":"neutral","sentiment_score":-0.00023237662389874458}],"sentiment":"neutral","sentiment_score":0.0004856276517624364,"num_words":68,"start":290.88,"end":312.23502},{"sentences":[{"text":"Albeit at the moment, we are seeing the market ups and downs.","start":312.23502,"end":314.795,"sentiment":"neutral","sentiment_score":-0.09380590605239074},{"text":"It is a little bit volatile out there.","start":314.795,"end":316.815,"sentiment":"neutral","sentiment_score":-0.11846492532640696},{"text":"However, we are working towards your goals.","start":317.195,"end":319.435,"sentiment":"neutral","sentiment_score":0.1607733815908432},{"text":"Okay?","start":319.435,"end":319.935,"sentiment":"neutral","sentiment_score":0.07348558306694031},{"text":"Areas that we have not provided advice on as part of this document is the insurance side of things.","start":322.08002,"end":326.80002,"sentiment":"neutral","sentiment_score":-0.110233728626841}],"sentiment":"neutral","sentiment_score":-0.06316876308398044,"num_words":47,"start":312.23502,"end":326.80002},{"sentences":[{"text":"So we did look at that last time for you.","start":326.80002,"end":329.22,"sentiment":"neutral","sentiment_score":-0.08083561770617961},{"text":"Given your health, new cover was not gonna provide favorable terms, so we are retaining your current insurance cover at the moment.","start":329.36002,"end":336.45502,"sentiment":"neutral","sentiment_score":-0.1943810988556255},{"text":"Down the track, we can always look to review that if the time comes or if we're able to get some more favorable terms.","start":336.835,"end":343.335,"sentiment":"neutral","sentiment_score":0.020331938246575493},{"text":"We're not looking at any personal investments at the moment, so you do have your investment properties there.","start":343.875,"end":348.275,"sentiment":"neutral","sentiment_score":-0.13771277831660378},{"text":"You are kinda paying those down.","start":348.275,"end":350.135,"sentiment":"neutral","sentiment_score":-0.10822670658429463}],"sentiment":"neutral","sentiment_score":-0.09656205103965476,"num_words":80,"start":326.80002,"end":350.135},{"sentences":[{"text":"You did maybe have a goal down the track of possibly selling one of those and investing some money or utilizing the funds to pay down your other investment property.","start":350.65,"end":358.83,"sentiment":"neutral","sentiment_score":0.05681618625919024},{"text":"It's something you're looking at down the track, and we can always provide additional advice down the track in relation to that.","start":359.21,"end":364.65,"sentiment":"neutral","sentiment_score":0.13235941834070467},{"text":"Okay?","start":364.65,"end":365.15,"sentiment":"neutral","sentiment_score":0.17490015923976898},{"text":"And debt management, so we're not providing advice at the moment to help pay down the debts.","start":366.865,"end":371.125,"sentiment":"neutral","sentiment_score":-0.15605447397512548},{"text":"However, you you know, you're paying those down fairly comfortably, and one of them is nearly gone, essentially.","start":371.265,"end":376.005,"sentiment":"neutral","sentiment_score":-0.17357172651423347}],"sentiment":"neutral","sentiment_score":-0.011203683912754059,"num_words":88,"start":350.65,"end":376.005},{"sentences":[{"text":"But down the track, if you do have any cash on budgeting advice, we are here and can assist you in those areas as well.","start":376.785,"end":384.05667,"sentiment":"neutral","sentiment_score":0.29447168707847593},{"text":"Okay?","start":384.05667,"end":384.35,"sentiment":"neutral","sentiment_score":0.10798145830631256},{"text":"It is a limited advice document.","start":384.35,"end":386.27002,"sentiment":"neutral","sentiment_score":0.01701222111781438},{"text":"So if you scroll down to page number six, it just lets you know that when it comes to the advice, it is a limited scope document which goes in and out areas that we are providing advice on in areas that we are not.","start":386.27002,"end":396.735,"sentiment":"neutral","sentiment_score":0.0416711521645387},{"text":"The advice that we are and are not as noted above do have their little reasoning.","start":397.215,"end":402.275,"sentiment":"neutral","sentiment_score":-0.030771709978580475}],"sentiment":"neutral","sentiment_score":0.0962871123626027,"num_words":93,"start":376.785,"end":402.275},{"sentences":[{"text":"So the areas that we are providing advice on how and why and what your goals are and what we are tracking towards, the areas that have been scoped out, essentially noting that we are scoping those areas out, there are risks of scoping those areas out, and we can provide advice down the track to assist you in those areas.","start":402.335,"end":418.13,"sentiment":"neutral","sentiment_score":0.10111466477640339},{"text":"When it comes to insurance side of things, we do look at personal insurances.","start":419.07,"end":422.37,"sentiment":"neutral","sentiment_score":0.02741845604032278},{"text":"So we look at life, TDD, income protection, trauma cover, anything such as house, motor, business liability, home and contents, things like that.","start":422.51,"end":432.80502,"sentiment":"neutral","sentiment_score":0.02591629966121653},{"text":"They are general insurances, and we can refer you to a general insurance broker if you do require the services of reviewing your insurance cover.","start":432.80502,"end":439.84,"sentiment":"neutral","sentiment_score":0.046839513778686524},{"text":"When it comes to the the bottom section there, it says under the Better Advice Act 2021, I am a relevant tax provider.","start":441.09998,"end":447.58,"sentiment":"neutral","sentiment_score":0.03647997870069483}],"sentiment":"neutral","sentiment_score":0.06272572042956336,"num_words":146,"start":402.335,"end":447.58},{"sentences":[{"text":"So it does mean that I can provide financial advice in relation to tax and tax related issues.","start":447.58,"end":452.24,"sentiment":"neutral","sentiment_score":0.0862094917231136},{"text":"This just states that we are advisers and not tax accountants.","start":452.77502,"end":455.755,"sentiment":"neutral","sentiment_score":-0.022495397451249035},{"text":"So we don't do your tax return for you, but we can refer you to an accountant should you need the services of one.","start":455.815,"end":461.11502,"sentiment":"neutral","sentiment_score":0.03400871984194964},{"text":"But as under the act, we can provide financial advice and tax and tax related issues for you.","start":461.575,"end":466.5,"sentiment":"neutral","sentiment_score":0.13140705414116383},{"text":"And the last statement there just noted another solicitor that so we don't draft up wills for you.","start":466.98,"end":472.34,"sentiment":"neutral","sentiment_score":-0.0009560488785306612}],"sentiment":"neutral","sentiment_score":0.05020953764029768,"num_words":89,"start":447.58,"end":472.34},{"sentences":[{"text":"If you did need the services of a solicitor, we can always refer you to one who can draft up a will accordance with legislation making it as little, you know, at least contestable as possible.","start":472.34,"end":483.36502,"sentiment":"neutral","sentiment_score":0.04715886743118366},{"text":"Okay?","start":483.505,"end":484.005,"sentiment":"neutral","sentiment_score":0.047601185739040375},{"text":"Beautiful.","start":485.745,"end":486.245,"sentiment":"positive","sentiment_score":0.6250029802322388},{"text":"To make if you scroll down to the about you section, that's the information that we had on you as of the last fact find there when we last caught up a few weeks ago.","start":487.265,"end":495.765,"sentiment":"neutral","sentiment_score":0.11379490281854357},{"text":"Has there been any major changes in your circumstances since then?","start":496.27,"end":499.79,"sentiment":"neutral","sentiment_score":-0.028370446610179813}],"sentiment":"neutral","sentiment_score":0.07191750094560641,"num_words":84,"start":472.34,"end":499.79},{"sentences":[{"text":"Is that still fairly accurate, or is there anything you would want updated?","start":499.79,"end":503.33,"sentiment":"neutral","sentiment_score":0.013763033426724948},{"text":"Yep.","start":510.36502,"end":510.86502,"sentiment":"neutral","sentiment_score":0.07315699756145477},{"text":"You will be.","start":511.565,"end":512.205,"sentiment":"neutral","sentiment_score":0.06626010313630104},{"text":"Yeah.","start":512.205,"end":512.705,"sentiment":"neutral","sentiment_score":0.023193571716547012},{"text":"Yeah.","start":515.04504,"end":515.54504,"sentiment":"neutral","sentiment_score":-0.003657715395092964}],"sentiment":"neutral","sentiment_score":0.02475750514943349,"num_words":19,"start":499.79,"end":515.54504},{"sentences":[{"text":"Yeah.","start":517.885,"end":518.205,"sentiment":"neutral","sentiment_score":-0.0187389999628067},{"text":"So that's just basing the age on, you know, this year.","start":518.205,"end":521.105,"sentiment":"neutral","sentiment_score":-0.041178698228164154},{"text":"Income hasn't increased yet?","start":530.09,"end":531.93,"sentiment":"neutral","sentiment_score":-0.10404003039002419},{"text":"No?","start":531.93,"end":532.43,"sentiment":"neutral","sentiment_score":-0.16122667491436005},{"text":"Yeah.","start":545.395,"end":545.895,"sentiment":"neutral","sentiment_score":-0.05373753979802132}],"sentiment":"neutral","sentiment_score":-0.061268278708060585,"num_words":18,"start":517.885,"end":545.895},{"sentences":[{"text":"Yeah.","start":547.075,"end":547.575,"sentiment":"neutral","sentiment_score":-0.09810589253902437},{"text":"Yeah.","start":552.58,"end":553.08,"sentiment":"neutral","sentiment_score":-0.05471701920032501},{"text":"See how it goes?","start":555.3,"end":556.36,"sentiment":"neutral","sentiment_score":-0.10934050939977169},{"text":"No.","start":560.9,"end":561.4,"sentiment":"neutral","sentiment_score":-0.11489719152450562},{"text":"Yeah.","start":566.895,"end":567.21497,"sentiment":"neutral","sentiment_score":0.16448502242565155}],"sentiment":"neutral","sentiment_score":-0.06757463980466127,"num_words":8,"start":547.075,"end":567.21497},{"sentences":[{"text":"That's okay.","start":567.21497,"end":568.035,"sentiment":"neutral","sentiment_score":0.28665387630462646},{"text":"It's not a problem at all.","start":568.175,"end":569.955,"sentiment":"positive","sentiment_score":0.4268173923095067},{"text":"All good.","start":570.175,"end":570.915,"sentiment":"positive","sentiment_score":0.5516775995492935},{"text":"The next page there, sorry, looking at your page number eight, we've got your assets and liabilities there.","start":572.255,"end":577.29,"sentiment":"neutral","sentiment_score":0.028688506223261356},{"text":"This is the the values of your property, your your raise account, any other investments and assets that you do own versus the liabilities that we discussed last time.","start":577.29,"end":587.95,"sentiment":"neutral","sentiment_score":0.050764515225229595}],"sentiment":"neutral","sentiment_score":0.10923037472132005,"num_words":57,"start":567.21497,"end":587.95},{"sentences":[{"text":"I know your property mortgages could have increased or decreased just a little bit since then, but are there any major changes you would want updated on here since we last caught up?","start":588.225,"end":597.765,"sentiment":"neutral","sentiment_score":-0.018557809575489075},{"text":"No.","start":601.04,"end":601.54,"sentiment":"neutral","sentiment_score":-0.1545348763465881},{"text":"No.","start":604.32,"end":604.82,"sentiment":"neutral","sentiment_score":-0.07873741537332535},{"text":"That's okay.","start":605.36,"end":606.08,"sentiment":"neutral","sentiment_score":0.14201557636260986},{"text":"It's not a problem at all.","start":606.08,"end":607.68,"sentiment":"positive","sentiment_score":0.4126152793566386}],"sentiment":"neutral","sentiment_score":0.044512623747767405,"num_words":43,"start":588.225,"end":607.68},{"sentences":[{"text":"We'll keep updating those as time changes.","start":607.68,"end":609.92,"sentiment":"positive","sentiment_score":0.43723518933568684},{"text":"It's not a problem at all.","start":609.92,"end":611.54,"sentiment":"positive","sentiment_score":0.45291488369305927},{"text":"Underneath that, we do have your current hub 24 super balance as noted when we provide it or when we did the document up.","start":611.92,"end":618.585,"sentiment":"neutral","sentiment_score":0.20342305985589823},{"text":"And then on the next page, it outlines your insurance cover.","start":618.72504,"end":621.445,"sentiment":"neutral","sentiment_score":0.11611536687070673},{"text":"So we're not providing any advice on the insurances at the moment, but we do like to note the level of cover that you do currently have in the document for you.","start":621.445,"end":628.965,"sentiment":"neutral","sentiment_score":-0.005260277452180162}],"sentiment":"neutral","sentiment_score":0.1471153652644716,"num_words":80,"start":607.68,"end":628.965},{"sentences":[{"text":"Okay?","start":628.965,"end":629.465,"sentiment":"neutral","sentiment_score":0.022972898557782173},{"text":"It has gone a little bit under there.","start":634.32996,"end":636.32996,"sentiment":"neutral","sentiment_score":-0.07328342646360397},{"text":"Yeah.","start":636.32996,"end":636.64996,"sentiment":"neutral","sentiment_score":-0.019756784662604332},{"text":"So $49.09 $5.04 with the market fluctuations, but we'll yeah.","start":636.64996,"end":644.045,"sentiment":"neutral","sentiment_score":-0.05113474577665329},{"text":"Yeah.","start":645.465,"end":645.965,"sentiment":"neutral","sentiment_score":-0.020777970552444455}],"sentiment":"neutral","sentiment_score":-0.053103653625363394,"num_words":21,"start":628.965,"end":645.965},{"sentences":[{"text":"Yep.","start":646.025,"end":646.525,"sentiment":"neutral","sentiment_score":0.0012454434763640163},{"text":"Well, look, it's it's the normal ups and downs that we are seeing, and, like, no one likes to see the super going backwards at all, but it is normal to see the market fluctuations there.","start":647.225,"end":657.45,"sentiment":"neutral","sentiment_score":-0.0599441550568574},{"text":"So whilst we are looking to alter the investments there and we have seen some drops, we are gonna sell some of the investments that you do have.","start":657.45,"end":665.77,"sentiment":"neutral","sentiment_score":-0.05450517178646156},{"text":"We are gonna cement some of the losses to offset some of the gains to put you in a portfolio that has shown greater past performance and hopefully have that recovering over the next couple of years for you as well.","start":665.77,"end":676.465,"sentiment":"neutral","sentiment_score":0.061578577248061574},{"text":"Okay?","start":676.465,"end":676.965,"sentiment":"neutral","sentiment_score":0.06456203758716583}],"sentiment":"neutral","sentiment_score":-0.010220609755455473,"num_words":107,"start":646.025,"end":676.965},{"sentences":[{"text":"Yep.","start":678.22504,"end":678.72504,"sentiment":"neutral","sentiment_score":0.12974631786346436},{"text":"That's okay.","start":678.78503,"end":679.685,"sentiment":"neutral","sentiment_score":0.1466406211256981},{"text":"To make this easier, if you go down to page 18 for me, I'll take you through the recommendations, but this just shows you the changes that we are making to the portfolio.","start":680.065,"end":688.59,"sentiment":"neutral","sentiment_score":0.15511583017580438},{"text":"So we are working towards your goal of being able to access super at about the age of 60 there.","start":688.81,"end":694.03,"sentiment":"neutral","sentiment_score":0.21268146708607674},{"text":"You are still very young.","start":694.09,"end":695.21,"sentiment":"neutral","sentiment_score":0.021476243436336518}],"sentiment":"neutral","sentiment_score":0.1623419756527807,"num_words":61,"start":678.22504,"end":695.21},{"sentences":[{"text":"You've got a good 27 ahead of you before you're able to access super at this stage.","start":695.21,"end":699.79,"sentiment":"neutral","sentiment_score":0.08949367899228544},{"text":"But in working to sorry.","start":700.33,"end":703.145,"sentiment":"neutral","sentiment_score":-0.027907196432352066},{"text":"Oh, 18.","start":706.325,"end":707.125,"sentiment":"neutral","sentiment_score":-0.012311569415032864},{"text":"I'm so sorry.","start":707.125,"end":708.185,"sentiment":"neutral","sentiment_score":-0.09317016353209813},{"text":"That's okay.","start":709.845,"end":710.665,"sentiment":"neutral","sentiment_score":-0.001658163033425808}],"sentiment":"neutral","sentiment_score":0.03704850362806485,"num_words":29,"start":695.21,"end":710.665},{"sentences":[{"text":"This flower?","start":714.23,"end":714.87,"sentiment":"neutral","sentiment_score":-0.02152128703892231},{"text":"Yeah.","start":714.87,"end":715.37,"sentiment":"neutral","sentiment_score":0.00047017820179462433},{"text":"That's okay.","start":715.43,"end":716.25,"sentiment":"neutral","sentiment_score":0.02082131803035736},{"text":"Oh, yeah.","start":718.14996,"end":718.87,"sentiment":"neutral","sentiment_score":0.11646705493330956},{"text":"You're fine.","start":718.87,"end":719.50995,"sentiment":"neutral","sentiment_score":0.3007147014141083}],"sentiment":"neutral","sentiment_score":0.09260375031994449,"num_words":9,"start":714.23,"end":719.50995},{"sentences":[{"text":"All good, Samuel.","start":719.50995,"end":720.41,"sentiment":"positive","sentiment_score":0.5903419454892477},{"text":"With this one here, you'll see in order to sort of help you to reach that goal, we are looking at cementing some of the losses that the market has seen in order to alter the portfolio and make some changes there.","start":721.26996,"end":730.775,"sentiment":"neutral","sentiment_score":0.09888936295395806},{"text":"So one of the things we did talk about was that Ben along Australian equities has underperformed pretty heavily here.","start":730.775,"end":736.475,"sentiment":"neutral","sentiment_score":-0.0671695526689291},{"text":"On that table, you'll see it's one, two, three, four, five, six investments down.","start":736.855,"end":741.915,"sentiment":"neutral","sentiment_score":-0.03697790138955627},{"text":"You'll see we are looking to sell all of that investment.","start":741.99,"end":744.64996,"sentiment":"neutral","sentiment_score":-0.13701952655207028}],"sentiment":"neutral","sentiment_score":0.02840091795143154,"num_words":90,"start":719.50995,"end":744.64996},{"sentences":[{"text":"So while this has been down and this has has been sort of holding a lot of the portfolio back over the last couple of months there, we are looking to cement that loss and sell that investment out.","start":745.11,"end":754.97,"sentiment":"neutral","sentiment_score":-0.2146317393351824},{"text":"Essentially, the business has had a look at it.","start":755.615,"end":757.875,"sentiment":"neutral","sentiment_score":-0.019206000802417595},{"text":"The the Benelong Australian Equities.","start":759.695,"end":761.635,"sentiment":"neutral","sentiment_score":0.002252637722995132},{"text":"That's the one that we talked about last time.","start":762.415,"end":764.755,"sentiment":"neutral","sentiment_score":-0.00533153313315577},{"text":"Nope.","start":767.66003,"end":767.9,"sentiment":"neutral","sentiment_score":-0.15740999579429626}],"sentiment":"neutral","sentiment_score":-0.138692419788438,"num_words":63,"start":745.11,"end":767.9},{"sentences":[{"text":"So we're gonna sell a few other things as well.","start":767.9,"end":770.06,"sentiment":"neutral","sentiment_score":-0.12039322778582573},{"text":"So what we're gonna do is we're gonna actually gonna sell off a little bit of the, BetaShares cybersecurity, just to kind of rebalance the portfolio back a little bit because you're a little bit overexposed at the moment.","start":770.06,"end":781.035,"sentiment":"neutral","sentiment_score":-0.1190208405829393},{"text":"We you did wanna get rid of all of the India quality ETF as well.","start":781.595,"end":785.27496,"sentiment":"neutral","sentiment_score":-0.16953850388526917},{"text":"So that's the second one down that has been underperforming a little bit in your portfolio, and that was one of the ones that you wanted to see gone.","start":785.27496,"end":791.915,"sentiment":"neutral","sentiment_score":-0.2647308396368191},{"text":"So we're gonna get rid of all of that.","start":791.915,"end":793.68,"sentiment":"neutral","sentiment_score":-0.20711412446366417}],"sentiment":"neutral","sentiment_score":-0.1757847459658104,"num_words":102,"start":767.9,"end":793.68},{"sentences":[{"text":"And then the Global Healthcare, we are gonna sell that one off as well and just put some other things in the portfolio.","start":794.16,"end":801.46,"sentiment":"neutral","sentiment_score":0.09927300946867984},{"text":"We're gonna keep some S and P 500.","start":802.32,"end":805.14,"sentiment":"neutral","sentiment_score":0.12323353718966246},{"text":"As much as The US is seeing a bit of volatility there, having exposure into The US market is still very important and over the longer term does have greater returns.","start":805.2,"end":814.995,"sentiment":"neutral","sentiment_score":0.10036178630205893},{"text":"So we are looking to buy some of that.","start":815.055,"end":817.795,"sentiment":"neutral","sentiment_score":0.04248021791378657},{"text":"Yep.","start":818.255,"end":818.755,"sentiment":"neutral","sentiment_score":0.1467493176460266}],"sentiment":"neutral","sentiment_score":0.09596436346570651,"num_words":72,"start":794.16,"end":818.755},{"sentences":[{"text":"Yep.","start":820.59,"end":821.09,"sentiment":"neutral","sentiment_score":0.10438203811645508},{"text":"Perfect.","start":823.71,"end":824.21,"sentiment":"negative","sentiment_score":-0.33512791991233826},{"text":"Perfect.","start":827.15,"end":827.65,"sentiment":"positive","sentiment_score":0.3770976662635803},{"text":"Well, we are definitely buying into that one there for you, and then you'll also be selling off the Raffy 200.","start":828.35004,"end":835.33,"sentiment":"neutral","sentiment_score":0.25817693840889705},{"text":"That's essentially giving you some exposure into Australian equities.","start":835.695,"end":838.835,"sentiment":"neutral","sentiment_score":0.11635382225116093}],"sentiment":"neutral","sentiment_score":0.20046217852469647,"num_words":33,"start":820.59,"end":838.835},{"sentences":[{"text":"We're also getting rid of the ban along Australian equities.","start":839.375,"end":841.695,"sentiment":"neutral","sentiment_score":-0.14526450484991074},{"text":"That was the one that was holding your portfolio back that we really wanted to get rid of the business review.","start":841.695,"end":846.175,"sentiment":"negative","sentiment_score":-0.3431043518441064},{"text":"That one is no longer performing.","start":846.175,"end":847.695,"sentiment":"negative","sentiment_score":-0.5368098815282186},{"text":"It's no longer a quality investment to stay in, and that is the biggest one that has seen the drops in your portfolio.","start":847.695,"end":853.42,"sentiment":"negative","sentiment_score":-0.41604395923407184},{"text":"So we are getting rid of all of that, and it does cement a little bit of the losses.","start":853.64,"end":858.14,"sentiment":"negative","sentiment_score":-0.483584767893741}],"sentiment":"negative","sentiment_score":-0.3877951566931568,"num_words":79,"start":839.375,"end":858.14},{"sentences":[{"text":"We are also removing the JPMorgan Global Research enhanced equity funds.","start":859.0,"end":863.32,"sentiment":"neutral","sentiment_score":-0.2582922753962604},{"text":"So whilst it hasn't had the best returns, the portfolio I'm putting you into means that we need to get rid of that investment.","start":863.32,"end":870.29504,"sentiment":"neutral","sentiment_score":-0.2750387868533532},{"text":"We are keeping physical gold, but we are rebalancing it back a little 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there.","start":893.54504,"end":897.805,"sentiment":"neutral","sentiment_score":0.14296085043595388},{"text":"These are defensive sort of lower risk investments, and we you're in a high growth portfolio, so you don't need to have a lot of these defensive investments.","start":898.025,"end":906.125,"sentiment":"neutral","sentiment_score":0.20169894724884735},{"text":"Essentially, we are just removing a little over 2%, so 2.1 of the investment and bringing it back to 5% invested there.","start":907.385,"end":916.58,"sentiment":"neutral","sentiment_score":-0.0352412878789685}],"sentiment":"neutral","sentiment_score":0.17590143946273362,"num_words":85,"start":884.33997,"end":916.58},{"sentences":[{"text":"And then we're selling all the other investments to build this portfolio up.","start":916.8,"end":920.4,"sentiment":"neutral","sentiment_score":0.036383925149073966},{"text":"You'll be buying into the iShares European market at 9%, Japan at 5%, the Vanguard all world x US.","start":920.4,"end":929.21497,"sentiment":"neutral","sentiment_score":0.117665780218024},{"text":"This is giving you exposure to essentially the entire globe except The US because we have the S and P 500 there for that.","start":929.21497,"end":936.995,"sentiment":"neutral","sentiment_score":0.06013948990342518},{"text":"And then instead of yeah.","start":937.135,"end":939.475,"sentiment":"neutral","sentiment_score":-0.01850042585283518},{"text":"Yep.","start":939.615,"end":940.11,"sentiment":"neutral","sentiment_score":0.04016930982470512}],"sentiment":"neutral","sentiment_score":0.06612348047295405,"num_words":62,"start":916.8,"end":940.11},{"sentences":[{"text":"And then yeah.","start":940.58997,"end":944.82996,"sentiment":"neutral","sentiment_score":0.026884175837039948},{"text":"Yep.","start":944.82996,"end":945.32996,"sentiment":"neutral","sentiment_score":0.025611406192183495},{"text":"Absolutely.","start":946.11,"end":946.61,"sentiment":"neutral","sentiment_score":0.0821104347705841},{"text":"Absolutely.","start":952.605,"end":953.105,"sentiment":"neutral","sentiment_score":0.07089870423078537},{"text":"Yeah.","start":953.485,"end":953.885,"sentiment":"neutral","sentiment_score":0.04932057857513428}],"sentiment":"neutral","sentiment_score":0.044084807325686724,"num_words":7,"start":940.58997,"end":953.885},{"sentences":[{"text":"The the s it's good, isn't it?","start":953.885,"end":956.445,"sentiment":"neutral","sentiment_score":0.06982345879077911},{"text":"The the iShares S and P 500 tracks they absolutely are.","start":956.445,"end":961.405,"sentiment":"neutral","sentiment_score":0.07929628647186539},{"text":"This tracks the S and P 500 index, and one of the cool things about having the index is within that index is is tracking the top 500 companies.","start":961.405,"end":969.77,"sentiment":"neutral","sentiment_score":0.2109621930225142},{"text":"But at any one important time, you could be tracking anywhere between 500 to 520 different companies.","start":969.77,"end":975.87,"sentiment":"neutral","sentiment_score":0.06038292256348273},{"text":"The important thing with the index there is that the creators of the index, so they do meet the investment can be around the index to meet every quarter each part of the year, and they do look at what companies are eligible to be in the S and P 500 index.","start":976.57,"end":992.275,"sentiment":"neutral","sentiment_score":0.12463727199400847}],"sentiment":"neutral","sentiment_score":0.12919461023833217,"num_words":116,"start":953.885,"end":992.275},{"sentences":[{"text":"If those companies no longer meet that criteria, they are removed out of the index and something else is placed in its place.","start":992.495,"end":999.32,"sentiment":"neutral","sentiment_score":-0.0417165558623231},{"text":"So you are always tracking the top companies in The US, and those companies are removed when they're no longer, you know, eligible to be in the index.","start":999.32,"end":1007.9,"sentiment":"neutral","sentiment_score":0.14946055146200315},{"text":"So it is a really cool thing to be in.","start":1007.96,"end":1009.915,"sentiment":"positive","sentiment_score":0.6242845535278321},{"text":"It means you're always tracking the top 500 companies no matter what they are, and The US does over the longer term see great returns.","start":1009.915,"end":1017.275,"sentiment":"positive","sentiment_score":0.4563008999824524},{"text":"It's just the shorter term, we see a lot of volatility, and Australia tends to to follow suit with The US as well.","start":1017.275,"end":1024.3301,"sentiment":"neutral","sentiment_score":0.17095096927622092}],"sentiment":"neutral","sentiment_score":0.2275931649935355,"num_words":109,"start":992.495,"end":1024.3301},{"sentences":[{"text":"Does that make sense?","start":1024.3301,"end":1025.31,"sentiment":"neutral","sentiment_score":0.1672821994870901},{"text":"Yep.","start":1026.89,"end":1027.39,"sentiment":"neutral","sentiment_score":0.03668050095438957},{"text":"Yep.","start":1034.745,"end":1035.065,"sentiment":"neutral","sentiment_score":0.03820887580513954},{"text":"I'll show you that.","start":1035.065,"end":1036.125,"sentiment":"neutral","sentiment_score":0.06925711408257484},{"text":"Yep.","start":1036.265,"end":1036.585,"sentiment":"neutral","sentiment_score":0.04340096563100815}],"sentiment":"neutral","sentiment_score":0.09676796333356337,"num_words":11,"start":1024.3301,"end":1036.585},{"sentences":[{"text":"That's okay.","start":1036.585,"end":1037.145,"sentiment":"neutral","sentiment_score":0.0693463496863842},{"text":"I'll show you that when we go down a little bit.","start":1037.145,"end":1039.245,"sentiment":"neutral","sentiment_score":0.06622872112149542},{"text":"The last one here is a a BetaShares Australian 200, the top 200 companies in Australia, and that is essentially replacing the Bennelong Australian Equities, and you'll be buying into that.","start":1039.385,"end":1050.27,"sentiment":"neutral","sentiment_score":0.057840357940163345},{"text":"Yeah.","start":1053.53,"end":1054.03,"sentiment":"neutral","sentiment_score":-0.011067377403378488},{"text":"Not yet.","start":1054.89,"end":1055.53,"sentiment":"neutral","sentiment_score":-0.04552208632230759}],"sentiment":"neutral","sentiment_score":0.05442868463417634,"num_words":47,"start":1036.585,"end":1055.53},{"sentences":[{"text":"No.","start":1055.53,"end":1055.8501,"sentiment":"neutral","sentiment_score":-0.055581774562597275},{"text":"We're going to, though.","start":1055.8501,"end":1056.89,"sentiment":"neutral","sentiment_score":-0.02466140827164054},{"text":"So we're selling off Bennelong and buying into the a 200 there.","start":1056.89,"end":1060.75,"sentiment":"neutral","sentiment_score":0.03267426136881113},{"text":"That tracks the top 200 companies on the ASX.","start":1060.995,"end":1063.875,"sentiment":"neutral","sentiment_score":0.1520454767677519},{"text":"It's more passively managed.","start":1063.875,"end":1065.3151,"sentiment":"neutral","sentiment_score":0.2235235497355461}],"sentiment":"neutral","sentiment_score":0.08334557395428419,"num_words":30,"start":1055.53,"end":1065.3151},{"sentences":[{"text":"It's lower cost than Bennelong was.","start":1065.3151,"end":1067.575,"sentiment":"neutral","sentiment_score":0.0863226739068826},{"text":"Well, to be honest, when you were put in Bennelong, up until kind of the last, you know, year, it has actually seen some very good returns.","start":1069.3151,"end":1077.53,"sentiment":"neutral","sentiment_score":0.19440529012569674},{"text":"It did see a lot of volatility around COVID times.","start":1077.53,"end":1080.91,"sentiment":"neutral","sentiment_score":0.1149094644933939},{"text":"But up until that point, it actually has seen some really brilliant returns.","start":1081.77,"end":1085.9501,"sentiment":"positive","sentiment_score":0.3894631770940927},{"text":"So it wasn't a bad fund to be in at the time.","start":1086.0901,"end":1090.1051,"sentiment":"neutral","sentiment_score":0.023573629558086395}],"sentiment":"neutral","sentiment_score":0.18032174086307778,"num_words":68,"start":1065.3151,"end":1090.1051},{"sentences":[{"text":"It's just that it's no longer a good fund to remain in now that with what's going on with that fund.","start":1090.1051,"end":1096.525,"sentiment":"neutral","sentiment_score":-0.13371904832976206},{"text":"Okay?","start":1096.665,"end":1097.165,"sentiment":"neutral","sentiment_score":0.001729519106447697},{"text":"You see, if you go down to page number 20 for me, this just sort of shows you the cost of all of that.","start":1099.64,"end":1104.76,"sentiment":"neutral","sentiment_score":0.0287874573841691},{"text":"So when we look at and it's important we do look at the CGT consequences.","start":1104.76,"end":1109.7401,"sentiment":"neutral","sentiment_score":0.04695963611205419},{"text":"So just like you do a personal tax return every year, your super fund also does a tax return every year as well.","start":1109.9601,"end":1116.675,"sentiment":"neutral","sentiment_score":0.12705772418690764}],"sentiment":"neutral","sentiment_score":0.01799107951644276,"num_words":84,"start":1090.1051,"end":1116.675},{"sentences":[{"text":"To make the changes that we have there, we essentially see the CGT, and it's in the difference column at the very top to be about $7.","start":1116.8151,"end":1123.9551,"sentiment":"neutral","sentiment_score":0.07056532400073828},{"text":"I did look at lots of different alternatives and different investment options and altering to different, you know, changing a few other things around with the investments.","start":1124.5751,"end":1133.29,"sentiment":"neutral","sentiment_score":0.047080316615325433},{"text":"So this worked out to be the cheapest, most cost effective side of things.","start":1133.29,"end":1136.57,"sentiment":"positive","sentiment_score":0.5706172415188381},{"text":"So your current balance there is $49.09 $5.04, and the recommended, once they complete the changes, we estimate to be $49.09 $4.07.","start":1136.57,"end":1144.99,"sentiment":"neutral","sentiment_score":0.15559163757345892},{"text":"And it would cost you about $7 in CGT consequences to make the changes in the portfolio.","start":1145.225,"end":1150.925,"sentiment":"neutral","sentiment_score":0.05986464779604884}],"sentiment":"neutral","sentiment_score":0.14584849268267644,"num_words":107,"start":1116.8151,"end":1150.925},{"sentences":[{"text":"Yep.","start":1154.8251,"end":1155.3251,"sentiment":"neutral","sentiment_score":0.0562107227742672},{"text":"Yeah.","start":1156.185,"end":1156.685,"sentiment":"neutral","sentiment_score":0.039805371314287186},{"text":"Not bad.","start":1157.145,"end":1157.965,"sentiment":"neutral","sentiment_score":0.008442109450697899},{"text":"No.","start":1164.17,"end":1164.57,"sentiment":"neutral","sentiment_score":-0.11399737000465392},{"text":"No.","start":1164.57,"end":1164.89,"sentiment":"neutral","sentiment_score":-0.12815383076667786}],"sentiment":"neutral","sentiment_score":-0.021541814630230267,"num_words":6,"start":1154.8251,"end":1164.89},{"sentences":[{"text":"And the good thing is while spend along is down and some of those investments have seen a bit of volatility, because we are cementing the losses that they've seen, it's offsetting any offsetting any gains of changing any other other part of the portfolio.","start":1164.89,"end":1178.8151,"sentiment":"neutral","sentiment_score":-0.03684372305870056},{"text":"So we're essentially utilizing those negative returns to offset any gains so we can change the entire portfolio for you and look at something cheaper and that has been working a little bit better.","start":1179.115,"end":1191.21,"sentiment":"neutral","sentiment_score":0.02618445549160242},{"text":"Okay?","start":1191.35,"end":1191.85,"sentiment":"neutral","sentiment_score":-0.008503658697009087},{"text":"Yeah.","start":1192.95,"end":1193.45,"sentiment":"neutral","sentiment_score":-0.015478162094950676},{"text":"Absolutely.","start":1194.23,"end":1194.73,"sentiment":"neutral","sentiment_score":-0.04965890198945999}],"sentiment":"neutral","sentiment_score":-0.010260204557420277,"num_words":82,"start":1164.89,"end":1194.73},{"sentences":[{"text":"Yeah.","start":1199.11,"end":1199.61,"sentiment":"neutral","sentiment_score":-0.20977547764778137},{"text":"No.","start":1202.325,"end":1202.825,"sentiment":"negative","sentiment_score":-0.4561946988105774},{"text":"Absolutely.","start":1210.5651,"end":1211.0651,"sentiment":"neutral","sentiment_score":0.07630781829357147},{"text":"And you'll see on this table here, so the CGT is about $7.","start":1211.925,"end":1215.24,"sentiment":"neutral","sentiment_score":0.07561378066356365},{"text":"There is no change in the administration fees because they're not changing the platform.","start":1215.24,"end":1219.42,"sentiment":"neutral","sentiment_score":-0.05439922160335949}],"sentiment":"neutral","sentiment_score":-0.012275743732849757,"num_words":30,"start":1199.11,"end":1219.42},{"sentences":[{"text":"Essentially, retaining hub 24 is still appropriate.","start":1220.12,"end":1222.7,"sentiment":"neutral","sentiment_score":0.13143309099333628},{"text":"Hub 24 is still a very good platform.","start":1222.76,"end":1224.76,"sentiment":"positive","sentiment_score":0.38124319911003113},{"text":"It's still working for you.","start":1224.76,"end":1226.38,"sentiment":"positive","sentiment_score":0.3998898983001709},{"text":"It's just if we will look to look at moving you to another platform, you would have to complete a full sell down of your portfolio, and that would create highest tax consequences for your fund resulting in a lower overall balance than moving in.","start":1227.16,"end":1239.93,"sentiment":"neutral","sentiment_score":-0.15578638224138153},{"text":"So we don't need to really move.","start":1239.93,"end":1241.37,"sentiment":"neutral","sentiment_score":-0.006819790495293481}],"sentiment":"neutral","sentiment_score":-0.015120819624927308,"num_words":72,"start":1220.12,"end":1241.37},{"sentences":[{"text":"Hub twenty four is still working.","start":1241.37,"end":1242.7301,"sentiment":"neutral","sentiment_score":0.3065591057141622},{"text":"It's still a good platform.","start":1242.7301,"end":1244.01,"sentiment":"positive","sentiment_score":0.41413102149963377},{"text":"It's still got all the investments that we need to be able to make the changes, and it actually has a lot more investment access than other platforms out there.","start":1244.01,"end":1251.29,"sentiment":"positive","sentiment_score":0.5647242734829585},{"text":"So I'm not recommending we move from Hub twenty four.","start":1251.29,"end":1254.25,"sentiment":"neutral","sentiment_score":-0.08641312569379807},{"text":"We just make those changes there.","start":1254.25,"end":1255.855,"sentiment":"neutral","sentiment_score":0.05861019715666771}],"sentiment":"positive","sentiment_score":0.35682926091708633,"num_words":57,"start":1241.37,"end":1255.855},{"sentences":[{"text":"So it doesn't change the admin fee.","start":1255.855,"end":1258.0349,"sentiment":"neutral","sentiment_score":0.1246009027319295},{"text":"However, it does reduce the investment fee.","start":1258.1749,"end":1260.335,"sentiment":"neutral","sentiment_score":0.2818157545157841},{"text":"So the newer portfolio has a lower investment fee, which means for the year, we can expect you to save about a $116 in investment fees.","start":1260.335,"end":1269.455,"sentiment":"positive","sentiment_score":0.4542285685355847},{"text":"It's more money remaining in your portfolio working harder for you than being paid out in fees, which is good.","start":1269.455,"end":1275.57,"sentiment":"positive","sentiment_score":0.46718758940696714},{"text":"Absolutely.","start":1277.23,"end":1277.73,"sentiment":"neutral","sentiment_score":0.298309862613678}],"sentiment":"positive","sentiment_score":0.39831018087561015,"num_words":61,"start":1255.855,"end":1277.73},{"sentences":[{"text":"No other fees noted there.","start":1278.6699,"end":1280.11,"sentiment":"neutral","sentiment_score":0.027685271948575972},{"text":"As we mentioned, you're not paying an ongoing service fee at the moment.","start":1280.11,"end":1283.07,"sentiment":"neutral","sentiment_score":-0.06913643487944053},{"text":"As was promised initially, Savvy was turning it on till we get your balance to a 100,000, so that's not included there for you as well.","start":1283.07,"end":1289.655,"sentiment":"neutral","sentiment_score":0.018262943897682887},{"text":"Okay?","start":1289.655,"end":1290.155,"sentiment":"neutral","sentiment_score":0.1176849603652954},{"text":"And we've got your contributions going in based on your current income there at the moment, and you're not paying insurance premiums out of your super, which is a benefit to you as well.","start":1291.415,"end":1299.815,"sentiment":"neutral","sentiment_score":0.2831905650741914}],"sentiment":"neutral","sentiment_score":0.11975510658908493,"num_words":79,"start":1278.6699,"end":1299.815},{"sentences":[{"text":"Okay?","start":1299.815,"end":1300.315,"sentiment":"neutral","sentiment_score":0.10697697848081587},{"text":"Yeah.","start":1302.6001,"end":1303.1001,"sentiment":"neutral","sentiment_score":0.05818957835435867},{"text":"At the very bottom here, you'll see the two different portfolios.","start":1303.56,"end":1306.3,"sentiment":"neutral","sentiment_score":0.04452310976657001},{"text":"Now because the bank hybrids you have in your portfolio haven't been around for five years, we can't do a five year average return.","start":1306.3601,"end":1312.28,"sentiment":"neutral","sentiment_score":-0.018411932784753542},{"text":"So we're looking at a three year return.","start":1312.28,"end":1314.14,"sentiment":"neutral","sentiment_score":0.011503311223350465}],"sentiment":"neutral","sentiment_score":0.006779130382670297,"num_words":45,"start":1299.815,"end":1314.14},{"sentences":[{"text":"The portfolio you have been in, and we know you haven't received 14.74%, but the portfolio you're in, when we look at the average return over the past three years, this is what essentially has averaged.","start":1314.455,"end":1325.355,"sentiment":"neutral","sentiment_score":0.02691759779635403},{"text":"With the newer portfolio, it's called our OBLA high growth portfolio.","start":1325.735,"end":1329.915,"sentiment":"neutral","sentiment_score":0.2357833988287232},{"text":"It's essentially seen over the past three years a greater past performance.","start":1330.83,"end":1334.45,"sentiment":"neutral","sentiment_score":0.30419859786828357},{"text":"Now I am honest.","start":1334.59,"end":1335.71,"sentiment":"neutral","sentiment_score":-0.12312168069183826},{"text":"I don't expect you to get 17.39% every single year.","start":1335.71,"end":1339.95,"sentiment":"neutral","sentiment_score":-0.2807957634329796}],"sentiment":"neutral","sentiment_score":0.05359711952201308,"num_words":73,"start":1314.455,"end":1339.95},{"sentences":[{"text":"You know, some years will get a negative.","start":1339.95,"end":1341.71,"sentiment":"neutral","sentiment_score":-0.21415209025144577},{"text":"Some years will get one or two percent.","start":1341.71,"end":1343.39,"sentiment":"neutral","sentiment_score":-0.14993894938379526},{"text":"Some years, we might get 20%, some years we might get about 15%.","start":1343.39,"end":1347.1349,"sentiment":"neutral","sentiment_score":-0.09852503927854392},{"text":"It just depends on what the market does.","start":1347.195,"end":1349.375,"sentiment":"neutral","sentiment_score":-0.05774905113503337},{"text":"But when we look at this portfolio we're moving you into and the past data, it has averaged this kind of a return over the past three years, which shows and that's what we wanna look at.","start":1349.4349,"end":1359.25,"sentiment":"neutral","sentiment_score":0.14397425768343178}],"sentiment":"neutral","sentiment_score":0.00907434185815824,"num_words":74,"start":1339.95,"end":1359.25},{"sentences":[{"text":"We have to look at past returns to see what we're hoping for moving forward.","start":1359.25,"end":1363.35,"sentiment":"neutral","sentiment_score":0.13984590669473013},{"text":"If a portfolio has had a longer track record of greater returns, then we can sort of hope that it's gonna perform the same way moving forward or very similar way moving forward.","start":1363.65,"end":1373.03,"sentiment":"neutral","sentiment_score":0.20618165171507633},{"text":"And we just review things with you each year.","start":1373.485,"end":1375.725,"sentiment":"neutral","sentiment_score":0.07180880175696479},{"text":"So if something is working now, but it's not working in a year or two or five's time, then we'll look to remove that ad and keep adjusting your portfolio with you.","start":1375.725,"end":1384.0449,"sentiment":"neutral","sentiment_score":-0.14653404103592038},{"text":"Does that make sense?","start":1384.0449,"end":1385.1849,"sentiment":"neutral","sentiment_score":0.017040133476257324}],"sentiment":"neutral","sentiment_score":0.05297885530738421,"num_words":93,"start":1359.25,"end":1385.1849},{"sentences":[{"text":"Yep.","start":1385.885,"end":1386.385,"sentiment":"neutral","sentiment_score":0.20337852835655212},{"text":"Beautiful.","start":1387.1901,"end":1387.6901,"sentiment":"positive","sentiment_score":0.6046336889266968},{"text":"If you sort of scroll down to the next page, it shows you that by moving into this portfolio, if you were able to obtain the return that it has seen in the past, moving forward over the next five to ten years, this is where you could end up and could be projected to.","start":1388.31,"end":1402.33,"sentiment":"neutral","sentiment_score":0.28420544998212294},{"text":"We would like you to get as close to this figure as absolutely possible, but it does depend upon market reaction.","start":1402.335,"end":1407.5349,"sentiment":"neutral","sentiment_score":0.17348292682852065},{"text":"So we'll just keep reviewing things with you and working towards those goals.","start":1407.5349,"end":1411.075,"sentiment":"neutral","sentiment_score":0.26725852947968703}],"sentiment":"neutral","sentiment_score":0.2588660913509327,"num_words":91,"start":1385.885,"end":1411.075},{"sentences":[{"text":"Okay?","start":1411.215,"end":1411.715,"sentiment":"neutral","sentiment_score":0.08199624717235565},{"text":"Let's keep going.","start":1419.47,"end":1421.07,"sentiment":"neutral","sentiment_score":0.21127677957216898},{"text":"We'll keep trying.","start":1421.07,"end":1422.21,"sentiment":"neutral","sentiment_score":0.16366889079411825},{"text":"It'd be great.","start":1429.085,"end":1429.885,"sentiment":"positive","sentiment_score":0.6069934566815695},{"text":"And, look, that honestly is a realistic goal.","start":1429.885,"end":1432.125,"sentiment":"positive","sentiment_score":0.3800172172486782}],"sentiment":"positive","sentiment_score":0.33710840923918617,"num_words":18,"start":1411.215,"end":1432.125},{"sentences":[{"text":"You've got your contributions.","start":1432.125,"end":1433.265,"sentiment":"positive","sentiment_score":0.34775590151548386},{"text":"You are still working, you know, depending on what happens with your wage, with increases, you know, whether you go back to your old roles or whether you stay where you are, we are working towards that.","start":1433.405,"end":1444.1,"sentiment":"neutral","sentiment_score":0.2448897118101249},{"text":"So over the next five years, I'd love to see us working towards that goal of getting you up over that 100 k at the least, and then we can kinda build from there.","start":1444.1,"end":1452.6799,"sentiment":"positive","sentiment_score":0.5230341930599773},{"text":"The other side is when your balance increases, smaller changes make a big difference.","start":1452.7849,"end":1457.505,"sentiment":"neutral","sentiment_score":0.26632190708603176},{"text":"So if you look at your super now, you know, a 17% return is only it's, you know, a big return, but it makes a smaller change to your portfolio now.","start":1457.505,"end":1466.325,"sentiment":"neutral","sentiment_score":0.22952831464429055}],"sentiment":"neutral","sentiment_score":0.325658249668777,"num_words":120,"start":1432.125,"end":1466.325},{"sentences":[{"text":"When you have one to 200,000 in super, that same rate of return is gonna have a much greater effect for you.","start":1466.62,"end":1473.8999,"sentiment":"positive","sentiment_score":0.5113810680129312},{"text":"So Yep.","start":1473.8999,"end":1476.7999,"sentiment":"neutral","sentiment_score":0.1833929792046547},{"text":"Yeah.","start":1477.74,"end":1478.0599,"sentiment":"neutral","sentiment_score":0.2759108543395996},{"text":"Absolutely.","start":1478.0599,"end":1478.5599,"sentiment":"positive","sentiment_score":0.4468975365161896},{"text":"It compounds faster.","start":1478.7,"end":1479.9199,"sentiment":"positive","sentiment_score":0.39579742153485614}],"sentiment":"positive","sentiment_score":0.46646103828117763,"num_words":29,"start":1466.62,"end":1479.9199},{"sentences":[{"text":"And making these changes now, because you are in your low thirties, you're still so young, you've got a lot of time ahead of you, making these changes now means that the long term compounding, you've got time for your portfolio to start working, to recover from the CGT consequences, and then to start compounding again for you.","start":1480.575,"end":1498.1,"sentiment":"positive","sentiment_score":0.37519368555011423},{"text":"Okay?","start":1498.1,"end":1498.6,"sentiment":"neutral","sentiment_score":0.16356506943702698},{"text":"Perfect.","start":1500.6599,"end":1501.1599,"sentiment":"positive","sentiment_score":0.7049050331115723},{"text":"That is essentially all of the recommendations there.","start":1501.94,"end":1504.1799,"sentiment":"positive","sentiment_score":0.5341601483523846},{"text":"Now as I kinda mentioned, there's no up front or no ongoing fees charged at the moment.","start":1504.1799,"end":1508.3251,"sentiment":"neutral","sentiment_score":0.21128064306343303}],"sentiment":"positive","sentiment_score":0.3587618350982666,"num_words":85,"start":1480.575,"end":1508.3251},{"sentences":[{"text":"This is all fully complimentary until we get your balance up there as per Debbie's promised to you years ago.","start":1508.3251,"end":1513.625,"sentiment":"positive","sentiment_score":0.3854533568024635},{"text":"It does mean that when we get your balance up, we will have to start charging fees for our services.","start":1514.0851,"end":1518.3,"sentiment":"neutral","sentiment_score":0.08356768544763327},{"text":"There is a lot of work that goes into what we do, but we're here to help you.","start":1518.38,"end":1521.26,"sentiment":"neutral","sentiment_score":0.20238945964309904},{"text":"And we wanna get you super working harder for you.","start":1521.26,"end":1523.5801,"sentiment":"positive","sentiment_score":0.421307572722435},{"text":"So that's why that is currently turned off, and you'll see that essentially noted on page 24 for you as a confirmation.","start":1523.5801,"end":1530.88,"sentiment":"neutral","sentiment_score":-0.0010176233269951567}],"sentiment":"neutral","sentiment_score":0.19126799036231307,"num_words":90,"start":1508.3251,"end":1530.88},{"sentences":[{"text":"If you are happy you're at Well, our fee stays at 1.65% per annum at the moment, and that'll essentially be what you agree to at that particular time.","start":1532.355,"end":1561.985,"sentiment":"neutral","sentiment_score":0.05457973916982782},{"text":"We will keep reviewing things with you moving forward, but we do have to eventually turn our fees back on because we are a professional service.","start":1562.365,"end":1569.565,"sentiment":"neutral","sentiment_score":0.06691934992201053},{"text":"So there's a lot of work that goes into what we do, and we normally don't sort of do this for every client with a lower balance.","start":1569.565,"end":1577.43,"sentiment":"neutral","sentiment_score":-0.09432476372630508},{"text":"This is sort of something that's specific just to you.","start":1577.43,"end":1580.09,"sentiment":"neutral","sentiment_score":-0.10623526871204376},{"text":"But when we get to that 100 k balance, they're definitely gonna have to look at turning the fees back on.","start":1580.39,"end":1584.71,"sentiment":"neutral","sentiment_score":-0.10968988548432078}],"sentiment":"neutral","sentiment_score":-0.022919410345169294,"num_words":113,"start":1532.355,"end":1584.71},{"sentences":[{"text":"We'll show you what that looks like.","start":1584.71,"end":1586.49,"sentiment":"neutral","sentiment_score":0.1512732431292534},{"text":"Yeah.","start":1586.8151,"end":1587.3151,"sentiment":"neutral","sentiment_score":0.15501639246940613},{"text":"Yeah.","start":1592.655,"end":1593.155,"sentiment":"positive","sentiment_score":0.577057957649231},{"text":"Yeah.","start":1594.415,"end":1594.915,"sentiment":"positive","sentiment_score":0.33423912525177},{"text":"Yeah.","start":1599.2301,"end":1599.7301,"sentiment":"neutral","sentiment_score":0.13562040030956268}],"sentiment":"neutral","sentiment_score":0.2055315070531585,"num_words":11,"start":1584.71,"end":1599.7301},{"sentences":[{"text":"Yeah.","start":1604.27,"end":1604.5901,"sentiment":"neutral","sentiment_score":0.05588207766413689},{"text":"Yeah.","start":1604.5901,"end":1605.0901,"sentiment":"neutral","sentiment_score":0.06767115741968155},{"text":"Yeah.","start":1606.1901,"end":1606.6901,"sentiment":"neutral","sentiment_score":0.13320454955101013},{"text":"Yep.","start":1617.645,"end":1618.145,"sentiment":"positive","sentiment_score":0.3414354920387268},{"text":"Absolutely.","start":1618.2051,"end":1618.7051,"sentiment":"positive","sentiment_score":0.4802608788013458}],"sentiment":"neutral","sentiment_score":0.21569083109498025,"num_words":5,"start":1604.27,"end":1618.7051},{"sentences":[{"text":"And, look, when we get to that point, I'll show you what that looks like.","start":1618.765,"end":1621.405,"sentiment":"neutral","sentiment_score":0.296871750553449},{"text":"We will have to update the advice to reflect so you can see the outcome based on that.","start":1621.405,"end":1625.88,"sentiment":"neutral","sentiment_score":0.23754638681809107},{"text":"But that is a conversation for down the track.","start":1626.2,"end":1627.96,"sentiment":"neutral","sentiment_score":0.11856634087032741},{"text":"But I do like to be open and honest and let you know this is obviously what it says at the moment.","start":1627.96,"end":1631.96,"sentiment":"positive","sentiment_score":0.363594150678678},{"text":"This is what we're on track for, and I wanna obviously honor sorry, honor the things that Savvy had promised in the past and making sure that we are working harder for you as well.","start":1631.96,"end":1641.0,"sentiment":"positive","sentiment_score":0.4138254680803844}],"sentiment":"neutral","sentiment_score":0.32605021198590595,"num_words":99,"start":1618.765,"end":1641.0},{"sentences":[{"text":"So it is all noted in there for you so you have it in writing as well.","start":1641.0,"end":1645.915,"sentiment":"neutral","sentiment_score":0.2753939838970409},{"text":"Okay?","start":1645.915,"end":1646.415,"sentiment":"neutral","sentiment_score":0.1628744751214981},{"text":"That's okay.","start":1648.3151,"end":1649.135,"sentiment":"positive","sentiment_score":0.42976178228855133},{"text":"Essentially, if you decide to take on the advice and sign the document there, once it comes back to us, all we need to do is complete an investment switch within the fund there.","start":1649.5951,"end":1657.17,"sentiment":"neutral","sentiment_score":0.3069872961324804},{"text":"It's something that we do on our end.","start":1657.3301,"end":1659.01,"sentiment":"positive","sentiment_score":0.40884649753570557}],"sentiment":"neutral","sentiment_score":0.31310380346352057,"num_words":62,"start":1641.0,"end":1659.01},{"sentences":[{"text":"You'll probably see the buys and sales occurring in there.","start":1659.01,"end":1661.91,"sentiment":"positive","sentiment_score":0.4377844125032425},{"text":"Once the investment switch has been completed, we can do a bit more of a catch up down in the next few months to see how things are tracking and what's happening and, you know, see how we're going from there.","start":1662.77,"end":1672.9149,"sentiment":"neutral","sentiment_score":0.1348205037960192},{"text":"We'll still do your regular reviews each year to make sure we're on track and look at what other advice we might need to provide and give you regular updates there as well.","start":1672.9149,"end":1681.235,"sentiment":"neutral","sentiment_score":0.19677674567157571},{"text":"But it is essentially a nice easy document.","start":1681.235,"end":1683.495,"sentiment":"positive","sentiment_score":0.5351733788847923},{"text":"Just a bit of an investment switch, removing some underperforming investments, replacing them with investments that have had a greater track record, and making sure we're working hard harder towards your investment goals with your super there.","start":1683.74,"end":1697.1,"sentiment":"neutral","sentiment_score":0.23908783938433673}],"sentiment":"neutral","sentiment_score":0.22888956958240317,"num_words":129,"start":1659.01,"end":1697.1},{"sentences":[{"text":"Okay?","start":1697.1,"end":1697.6,"sentiment":"neutral","sentiment_score":0.1438739001750946},{"text":"Perfect.","start":1699.145,"end":1699.645,"sentiment":"positive","sentiment_score":0.4782967865467071},{"text":"Do you have any questions in relation to any of that at all?","start":1699.705,"end":1702.925,"sentiment":"neutral","sentiment_score":0.14028995770674485},{"text":"No.","start":1707.065,"end":1707.3049,"sentiment":"neutral","sentiment_score":-0.0725550502538681},{"text":"That's okay.","start":1707.3049,"end":1708.125,"sentiment":"neutral","sentiment_score":-0.00711480714380741}],"sentiment":"neutral","sentiment_score":0.13106419290933344,"num_words":18,"start":1697.1,"end":1708.125},{"sentences":[{"text":"What I'll get you to do is, as you are kind of reading through, there is a few extra pages in there.","start":1708.345,"end":1712.4,"sentiment":"neutral","sentiment_score":0.05587677556005391},{"text":"It's got the advantages, the disadvantages, the risks involved, any warnings that we've got noted there, and your best interest due to these statements as well.","start":1712.4,"end":1719.8401,"sentiment":"neutral","sentiment_score":0.029015968195520915},{"text":"You're welcome to have a really good read through those.","start":1720.0801,"end":1721.8401,"sentiment":"positive","sentiment_score":0.4954356074333191},{"text":"Let me know if you do happen to have any questions, Essentially, to give you a bit of an idea, removing these underperforming investments and altering the investment strategy now is in your best interest because doing it when you're younger means that you do have a greater time to allow for compounding and allow your portfolio to recover.","start":1721.8401,"end":1739.0751,"sentiment":"neutral","sentiment_score":0.09568945817270522},{"text":"I did look at, as I mentioned, changing the investments completely and doing a full sell down and moving things.","start":1739.68,"end":1746.0801,"sentiment":"neutral","sentiment_score":0.02079172432422638}],"sentiment":"neutral","sentiment_score":0.0948873929081172,"num_words":137,"start":1708.345,"end":1746.0801},{"sentences":[{"text":"However, a $7 CDT is much greater than, you know, having a $150 CDT.","start":1746.0801,"end":1752.605,"sentiment":"neutral","sentiment_score":-0.04679733674441065},{"text":"So the tax was better on this recommendation.","start":1752.905,"end":1755.565,"sentiment":"neutral","sentiment_score":0.013058744603767991},{"text":"Yeah.","start":1762.505,"end":1762.905,"sentiment":"neutral","sentiment_score":0.03626707941293717},{"text":"Correct.","start":1762.905,"end":1763.405,"sentiment":"neutral","sentiment_score":0.11511459946632384},{"text":"Correct.","start":1763.545,"end":1764.045,"sentiment":"neutral","sentiment_score":0.22322078049182892}],"sentiment":"neutral","sentiment_score":-0.00704361192882061,"num_words":25,"start":1746.0801,"end":1764.045},{"sentences":[{"text":"The report follow that we're moving into has demonstrated a stronger past performance.","start":1764.8,"end":1768.98,"sentiment":"positive","sentiment_score":0.37313302434407747},{"text":"So moving forward, it can put you in a position to to get greater potential returns there.","start":1769.6,"end":1775.36,"sentiment":"positive","sentiment_score":0.474803791326635},{"text":"However, we do know that markets are fluctuating and returns are never guaranteed.","start":1775.36,"end":1779.38,"sentiment":"neutral","sentiment_score":-0.10566845163702965},{"text":"So feel free to run through all of that in a bit more detail.","start":1779.6799,"end":1782.855,"sentiment":"neutral","sentiment_score":0.08526376515094723},{"text":"Let me know if you do have any additional questions there.","start":1782.855,"end":1785.755,"sentiment":"neutral","sentiment_score":0.22918432002717798}],"sentiment":"neutral","sentiment_score":0.224462119561127,"num_words":68,"start":1764.8,"end":1785.755},{"sentences":[{"text":"And, yeah, if you're happy to sign and return that one back, we'll get you to sign and return it back so we can have those changes implemented for you.","start":1786.2949,"end":1793.255,"sentiment":"positive","sentiment_score":0.5190505752960841},{"text":"Okay?","start":1793.255,"end":1793.755,"sentiment":"neutral","sentiment_score":0.1565004289150238},{"text":"Yeah.","start":1798.7101,"end":1799.2101,"sentiment":"neutral","sentiment_score":-0.09744790196418762},{"text":"Yeah.","start":1804.7101,"end":1805.2101,"sentiment":"neutral","sentiment_score":-0.08149851113557816},{"text":"Yep.","start":1806.15,"end":1806.65,"sentiment":"neutral","sentiment_score":-0.13005995750427246}],"sentiment":"positive","sentiment_score":0.4535003328586326,"num_words":34,"start":1786.2949,"end":1806.65},{"sentences":[{"text":"Yep.","start":1812.805,"end":1813.305,"sentiment":"neutral","sentiment_score":-0.21572169661521912},{"text":"Yeah.","start":1814.485,"end":1814.985,"sentiment":"neutral","sentiment_score":-0.14579200744628906},{"text":"Yep.","start":1816.965,"end":1817.465,"sentiment":"neutral","sentiment_score":-0.04390393942594528},{"text":"Yeah.","start":1819.4601,"end":1819.9601,"sentiment":"neutral","sentiment_score":-0.0931721329689026},{"text":"Yes.","start":1829.22,"end":1829.72,"sentiment":"neutral","sentiment_score":0.11547072231769562}],"sentiment":"neutral","sentiment_score":-0.07662381082773209,"num_words":5,"start":1812.805,"end":1829.72},{"sentences":[{"text":"Absolutely.","start":1830.34,"end":1830.84,"sentiment":"neutral","sentiment_score":0.1850419789552689},{"text":"So 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anywhere.","start":1921.145,"end":1922.205,"sentiment":"negative","sentiment_score":-0.33678707480430603},{"text":"Yeah.","start":1922.905,"end":1923.405,"sentiment":"neutral","sentiment_score":-0.22477075457572937},{"text":"Yeah.","start":1932.28,"end":1932.78,"sentiment":"neutral","sentiment_score":-0.06670241057872772}],"sentiment":"neutral","sentiment_score":-0.18565435335040092,"num_words":7,"start":1908.09,"end":1932.78},{"sentences":[{"text":"Yeah.","start":1938.135,"end":1938.635,"sentiment":"neutral","sentiment_score":-0.13222119212150574},{"text":"Yeah.","start":1939.735,"end":1940.235,"sentiment":"neutral","sentiment_score":-0.18772520124912265},{"text":"Yeah.","start":1944.135,"end":1944.635,"sentiment":"neutral","sentiment_score":-0.10119739174842834},{"text":"Yeah.","start":1953.1101,"end":1953.3501,"sentiment":"neutral","sentiment_score":-0.02771079912781715},{"text":"It's just that ninety days that needs to sort of cover with savings and or if, you know, you're 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period, they try to process it as quickly as possible, but it does mean getting the reports to the doctors and things back on time.","start":1988.42,"end":1999.0349,"sentiment":"neutral","sentiment_score":0.13197792301836767},{"text":"And then once the claim has been approved, which can be done fairly quickly so long as everything kind of is received, you should be able to receive the first payment within thirty days.","start":1999.255,"end":2009.17,"sentiment":"neutral","sentiment_score":0.25861522643005147}],"sentiment":"neutral","sentiment_score":0.16286947602296578,"num_words":85,"start":1984.5,"end":2009.17},{"sentences":[{"text":"So, realistically, you need about a 100 and twenty 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anything.","start":2050.645,"end":2053.625,"sentiment":"positive","sentiment_score":0.5777803560098013},{"text":"Okay?","start":2053.685,"end":2054.185,"sentiment":"neutral","sentiment_score":0.26495036482810974},{"text":"That's alright.","start":2056.245,"end":2056.985,"sentiment":"neutral","sentiment_score":0.0791063904762268}],"sentiment":"positive","sentiment_score":0.35522410802302823,"num_words":31,"start":2047.6051,"end":2056.985},{"sentences":[{"text":"No.","start":2060.08,"end":2060.4,"sentiment":"neutral","sentiment_score":-0.03177105635404587},{"text":"That's basically everything.","start":2060.4,"end":2061.86,"sentiment":"neutral","sentiment_score":0.05744898195068041},{"text":"Yeah.","start":2062.08,"end":2062.32,"sentiment":"positive","sentiment_score":0.3965410590171814},{"text":"It's a nice easy one.","start":2062.32,"end":2063.76,"sentiment":"positive","sentiment_score":0.6825342535972595},{"text":"Just we've touched all the areas that we need to sort of touch on.","start":2063.76,"end":2066.56,"sentiment":"neutral","sentiment_score":0.1629590280354023}],"sentiment":"neutral","sentiment_score":0.2596339420415461,"num_words":24,"start":2060.08,"end":2066.56},{"sentences":[{"text":"You just get to go back and have a bit of a read through it all.","start":2066.56,"end":2069.46,"sentiment":"neutral","sentiment_score":0.15481916209682822},{"text":"There's a lot more pages, obviously, than what I've kind of gone through, but I've sort of touched on the things that need to be touched on so that I'm not providing too much useful information to you.","start":2069.6,"end":2079.135,"sentiment":"neutral","sentiment_score":-0.27958151717719276},{"text":"And you can kinda go back and just read those additional bases.","start":2079.5151,"end":2082.3152,"sentiment":"neutral","sentiment_score":0.08490063653637965},{"text":"Some people just like to go through the basics and then take some time to read it and take it in and then come back with any additional 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okay.","start":2140.88,"end":2141.7,"sentiment":"neutral","sentiment_score":-0.11590863764286041}],"sentiment":"neutral","sentiment_score":-0.01978529944758991,"num_words":29,"start":2119.43,"end":2141.7},{"sentences":[{"text":"Yep.","start":2150.815,"end":2151.315,"sentiment":"neutral","sentiment_score":0.012892263941466808},{"text":"Okay.","start":2158.6548,"end":2159.1548,"sentiment":"neutral","sentiment_score":-0.0853453204035759},{"text":"Is there a button in the date box that might be blank or a box that might be blank?","start":2159.6948,"end":2165.26,"sentiment":"neutral","sentiment_score":-0.04239746065516221},{"text":"It might want you to click on that just so it redates it for you.","start":2165.26,"end":2168.7,"sentiment":"neutral","sentiment_score":0.035442547500133516},{"text":"Yeah.","start":2168.7,"end":2169.2,"sentiment":"neutral","sentiment_score":0.07910247147083282}],"sentiment":"neutral","sentiment_score":-0.007223354728036636,"num_words":37,"start":2150.815,"end":2169.2},{"sentences":[{"text":"Yep.","start":2170.7,"end":2171.2,"sentiment":"neutral","sentiment_score":0.05297677218914032},{"text":"Yep.","start":2171.5798,"end":2172.0798,"sentiment":"neutral","sentiment_score":0.02775011584162712},{"text":"Yep.","start":2179.5151,"end":2180.0151,"sentiment":"neutral","sentiment_score":-0.01957734301686287},{"text":"That's okay.","start":2184.875,"end":2185.7751,"sentiment":"neutral","sentiment_score":0.044756765477359295},{"text":"Is you can you scroll up or down?","start":2186.955,"end":2188.955,"sentiment":"neutral","sentiment_score":0.013880678685382009}],"sentiment":"neutral","sentiment_score":0.020131423496283017,"num_words":13,"start":2170.7,"end":2188.955},{"sentences":[{"text":"Just double check that all the sections assigned?","start":2188.955,"end":2195.52,"sentiment":"neutral","sentiment_score":0.0183325614198111},{"text":"It should only be one.","start":2195.6602,"end":2197.36,"sentiment":"neutral","sentiment_score":0.004538698215037584},{"text":"Yep.","start":2199.6602,"end":2200.1602,"sentiment":"neutral","sentiment_score":0.01336948573589325},{"text":"Is there, like, a there's no finish button or anything there?","start":2203.115,"end":2206.9749,"sentiment":"neutral","sentiment_score":-0.08794504226270047},{"text":"Yeah.","start":2214.075,"end":2214.555,"sentiment":"neutral","sentiment_score":-0.06828407943248749}],"sentiment":"neutral","sentiment_score":-0.032806002928947024,"num_words":26,"start":2188.955,"end":2214.555},{"sentences":[{"text":"No.","start":2214.555,"end":2214.795,"sentiment":"neutral","sentiment_score":-0.18869048357009888},{"text":"It's okay.","start":2214.795,"end":2215.4548,"sentiment":"neutral","sentiment_score":-0.18105264008045197},{"text":"It can be difficult.","start":2218.72,"end":2219.7,"sentiment":"negative","sentiment_score":-0.5112841427326202},{"text":"I'm just having a quick look.","start":2220.0,"end":2222.02,"sentiment":"neutral","sentiment_score":-0.12910054251551628},{"text":"Yep.","start":2222.16,"end":2222.66,"sentiment":"neutral","sentiment_score":-0.04229351505637169}],"sentiment":"neutral","sentiment_score":-0.24377350748649665,"num_words":14,"start":2214.555,"end":2222.66},{"sentences":[{"text":"Okay.","start":2229.855,"end":2230.355,"sentiment":"neutral","sentiment_score":-0.02148411050438881},{"text":"Yep.","start":2231.215,"end":2231.715,"sentiment":"neutral","sentiment_score":0.008378011174499989},{"text":"So in the text box, just put NA if you don't want any changes to the advice.","start":2232.2551,"end":2236.2551,"sentiment":"neutral","sentiment_score":-0.07375729785246007},{"text":"That's the only thing that's probably waiting on is just that text box just to confirm that there's no changes that you wanna make to the advice.","start":2236.2551,"end":2242.2751,"sentiment":"neutral","sentiment_score":-0.08935894416990103},{"text":"Yep.","start":2243.97,"end":2244.37,"sentiment":"neutral","sentiment_score":0.044723354279994965}],"sentiment":"neutral","sentiment_score":-0.07733932555593709,"num_words":47,"start":2229.855,"end":2244.37},{"sentences":[{"text":"So just click on it.","start":2244.37,"end":2245.83,"sentiment":"neutral","sentiment_score":0.03411295972764492},{"text":"No.","start":2246.69,"end":2246.93,"sentiment":"neutral","sentiment_score":-0.042124927043914795},{"text":"It doesn't really matter.","start":2246.93,"end":2247.73,"sentiment":"neutral","sentiment_score":-0.059422243386507034},{"text":"It can be all lowercase.","start":2247.73,"end":2248.77,"sentiment":"neutral","sentiment_score":-0.011567737162113189},{"text":"It's not an issue.","start":2248.77,"end":2249.83,"sentiment":"neutral","sentiment_score":-0.02043391694314778}],"sentiment":"neutral","sentiment_score":-0.01309597134394081,"num_words":19,"start":2244.37,"end":2249.83},{"sentences":[{"text":"Yep.","start":2250.69,"end":2251.19,"sentiment":"neutral","sentiment_score":0.05634371563792229},{"text":"Yep.","start":2251.97,"end":2252.47,"sentiment":"neutral","sentiment_score":-0.010120733641088007},{"text":"Yeah.","start":2253.41,"end":2253.73,"sentiment":"neutral","sentiment_score":0.04442444443702698},{"text":"We just now put the text box in there so you can make changes if you want to to make it easier, but it does tend to ask you to just put NA if there's nothing else.","start":2253.73,"end":2262.5251,"sentiment":"neutral","sentiment_score":0.07339287065976374},{"text":"And then it should give you the option or tell you that it's done.","start":2262.5251,"end":2265.5051,"sentiment":"neutral","sentiment_score":0.11882439096059118}],"sentiment":"neutral","sentiment_score":0.08277268730172957,"num_words":54,"start":2250.69,"end":2265.5051},{"sentences":[{"text":"Okay.","start":2269.0051,"end":2269.5051,"sentiment":"neutral","sentiment_score":0.09028804302215576},{"text":"All good.","start":2272.17,"end":2272.65,"sentiment":"positive","sentiment_score":0.4221128970384598},{"text":"I do sign a little bit new for us, so I'm still sort of figuring out as well, but it's always different on the phone as opposed to a 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here.","start":2292.2651,"end":2297.0051,"sentiment":"neutral","sentiment_score":0.12103722322928279},{"text":"Perfect.","start":2301.4202,"end":2301.9001,"sentiment":"positive","sentiment_score":0.4829995632171631},{"text":"All done.","start":2301.9001,"end":2302.3801,"sentiment":"positive","sentiment_score":0.361795112490654}],"sentiment":"neutral","sentiment_score":0.15757586926754033,"num_words":28,"start":2288.2651,"end":2302.3801},{"sentences":[{"text":"It says all signed.","start":2302.3801,"end":2303.58,"sentiment":"neutral","sentiment_score":0.29587821662425995},{"text":"Done.","start":2303.58,"end":2304.08,"sentiment":"neutral","sentiment_score":0.30171048641204834},{"text":"Done and dusted.","start":2304.1401,"end":2305.04,"sentiment":"neutral","sentiment_score":0.30286656816800434},{"text":"You did it.","start":2305.9001,"end":2306.8801,"sentiment":"neutral","sentiment_score":0.31648383537928265},{"text":"No worries.","start":2309.1802,"end":2309.9001,"sentiment":"neutral","sentiment_score":0.23224788904190063}],"sentiment":"neutral","sentiment_score":0.2929054108949808,"num_words":13,"start":2302.3801,"end":2309.9001},{"sentences":[{"text":"That's absolutely okay.","start":2309.9001,"end":2311.1,"sentiment":"positive","sentiment_score":0.38856351375579834},{"text":"It's not a problem at all.","start":2311.1,"end":2312.165,"sentiment":"positive","sentiment_score":0.4384903013706207},{"text":"Now you will get an email copy of those, and you can go back into the email where I did attach all those documents for you, including the original statement of advice so you can take some time to read it over if you want to again.","start":2312.165,"end":2323.625,"sentiment":"neutral","sentiment_score":0.21409915752233344},{"text":"Okay?","start":2323.685,"end":2324.185,"sentiment":"neutral","sentiment_score":0.06463050097227097},{"text":"Yeah.","start":2325.45,"end":2325.95,"sentiment":"neutral","sentiment_score":0.026326103135943413}],"sentiment":"neutral","sentiment_score":0.24052154064050008,"num_words":58,"start":2309.9001,"end":2325.95},{"sentences":[{"text":"That's that's absolutely okay.","start":2327.21,"end":2329.23,"sentiment":"neutral","sentiment_score":-0.18947501853108406},{"text":"Yeah.","start":2332.25,"end":2332.75,"sentiment":"neutral","sentiment_score":-0.07530209422111511},{"text":"What's happening?","start":2335.8499,"end":2336.75,"sentiment":"neutral","sentiment_score":-0.08103509247303009},{"text":"Yeah.","start":2338.105,"end":2338.605,"sentiment":"neutral","sentiment_score":-0.053358517587184906},{"text":"Yeah.","start":2339.945,"end":2340.2651,"sentiment":"neutral","sentiment_score":-0.04724571853876114}],"sentiment":"neutral","sentiment_score":-0.12176406549082862,"num_words":9,"start":2327.21,"end":2340.2651},{"sentences":[{"text":"It's a little bit up in the air at the moment.","start":2340.2651,"end":2342.0251,"sentiment":"neutral","sentiment_score":-0.08232383226806467},{"text":"I do have some time off over the Easter long weekend.","start":2342.0251,"end":2344.665,"sentiment":"neutral","sentiment_score":-0.03362143954092806},{"text":"I'm taking a week to go down.","start":2344.665,"end":2346.185,"sentiment":"neutral","sentiment_score":-0.021902061998844147},{"text":"Back down your old way, I'm heading down to Young to see my in laws, but we do it every year.","start":2346.185,"end":2352.1199,"sentiment":"neutral","sentiment_score":-0.027742031252100355},{"text":"And we did consider maybe not doing it, but we decided, look, we still have to live.","start":2352.1199,"end":2356.52,"sentiment":"neutral","sentiment_score":-0.0894435029476881}],"sentiment":"neutral","sentiment_score":-0.05271394970590499,"num_words":67,"start":2340.2651,"end":2356.52},{"sentences":[{"text":"And it's the one time of the year we get to see my husband's family.","start":2356.52,"end":2360.0598,"sentiment":"neutral","sentiment_score":-0.043691065286596616},{"text":"And if we don't do it, we might regret it.","start":2360.52,"end":2362.76,"sentiment":"neutral","sentiment_score":-0.18048643171787263},{"text":"So we might not get that down there this year.","start":2362.76,"end":2365.0999,"sentiment":"neutral","sentiment_score":-0.08074359335005284},{"text":"So, Yeah.","start":2365.24,"end":2367.4048,"sentiment":"neutral","sentiment_score":0.0007721488364040852},{"text":"Yep.","start":2370.265,"end":2370.765,"sentiment":"neutral","sentiment_score":-0.0007258759578689933}],"sentiment":"neutral","sentiment_score":-0.08596967916482275,"num_words":38,"start":2356.52,"end":2370.765},{"sentences":[{"text":"Yeah.","start":2376.025,"end":2376.525,"sentiment":"neutral","sentiment_score":-0.00760224461555481},{"text":"Yeah.","start":2377.625,"end":2378.125,"sentiment":"neutral","sentiment_score":0.0004088226705789566},{"text":"Wow.","start":2380.48,"end":2380.98,"sentiment":"neutral","sentiment_score":0.0002255663275718689},{"text":"Yep.","start":2388.4,"end":2388.9,"sentiment":"neutral","sentiment_score":0.0117853581905365},{"text":"Yeah.","start":2396.815,"end":2397.315,"sentiment":"neutral","sentiment_score":-0.0053748805075883865}],"sentiment":"neutral","sentiment_score":-0.00011147558689117396,"num_words":5,"start":2376.025,"end":2397.315},{"sentences":[{"text":"Yeah.","start":2398.095,"end":2398.595,"sentiment":"neutral","sentiment_score":0.014145951718091965},{"text":"Oh, wow.","start":2409.63,"end":2410.27,"sentiment":"neutral","sentiment_score":0.021154148504137993},{"text":"I'm not looking forward to seeing the petrol prices as we get closer to Sydney and then go west again, but it'll be interesting.","start":2410.27,"end":2416.69,"sentiment":"neutral","sentiment_score":-0.0959505809781452},{"text":"I'm putting a little bit more away.","start":2417.3098,"end":2419.415,"sentiment":"neutral","sentiment_score":-0.07816396706870624},{"text":"Yeah.","start":2422.995,"end":2423.395,"sentiment":"neutral","sentiment_score":0.009622018784284592}],"sentiment":"neutral","sentiment_score":-0.0795395841555936,"num_words":35,"start":2398.095,"end":2423.395},{"sentences":[{"text":"Yeah.","start":2423.395,"end":2423.7952,"sentiment":"neutral","sentiment_score":0.0246487520635128},{"text":"It's I mean, it's $2.50, $2.40, $2.50 up here, which isn't too bad.","start":2423.7952,"end":2428.195,"sentiment":"neutral","sentiment_score":0.048395175486803055},{"text":"But the more we go inland, the more expensive it seems to be getting closer.","start":2428.195,"end":2431.895,"sentiment":"neutral","sentiment_score":-0.07442970151702563},{"text":"It's about 12.","start":2434.91,"end":2436.0498,"sentiment":"neutral","sentiment_score":0.01856071346749862},{"text":"So I leave about, yeah, I leave about three, 04:00 in the morning, and I get there generally about three, four, five in the afternoon.","start":2436.19,"end":2444.69,"sentiment":"neutral","sentiment_score":0.07619339913129806}],"sentiment":"neutral","sentiment_score":0.026278204023184485,"num_words":57,"start":2423.395,"end":2444.69},{"sentences":[{"text":"Do our normal stops, sir.","start":2444.91,"end":2446.545,"sentiment":"neutral","sentiment_score":0.1049332320690155},{"text":"Attend the suburb at Tiree at the big center, and then we always do Raymond Terrace just outside Sydney before you hit Sydney.","start":2446.7048,"end":2453.2048,"sentiment":"neutral","sentiment_score":0.08902863818018333},{"text":"And then, normally, either Galban or Yass.","start":2453.585,"end":2457.045,"sentiment":"neutral","sentiment_score":0.04844884467976434},{"text":"It's about five hours to Tahree.","start":2459.9202,"end":2461.84,"sentiment":"neutral","sentiment_score":0.025026492774486542},{"text":"Yep.","start":2461.84,"end":2462.24,"sentiment":"neutral","sentiment_score":0.07439468801021576}],"sentiment":"neutral","sentiment_score":0.07466715228344713,"num_words":42,"start":2444.91,"end":2462.24},{"sentences":[{"text":"Yep.","start":2462.24,"end":2462.48,"sentiment":"neutral","sentiment_score":0.07265772670507431},{"text":"And then another sort of four hours to Raymond Terrace.","start":2462.48,"end":2465.22,"sentiment":"neutral","sentiment_score":0.04222666826099157},{"text":"Yeah.","start":2468.0,"end":2468.5,"sentiment":"neutral","sentiment_score":0.05689343437552452},{"text":"Then 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why I like to do the dark side trip this side of the country because going in the down there, there's too many bruise.","start":2657.81,"end":2664.455,"sentiment":"neutral","sentiment_score":-0.10928003311157226},{"text":"It's so hard to see.","start":2664.455,"end":2665.495,"sentiment":"neutral","sentiment_score":-0.32354522347450254}],"sentiment":"neutral","sentiment_score":-0.13854978199709544,"num_words":33,"start":2656.77,"end":2665.495},{"sentences":[{"text":"There's no lights at nighttime.","start":2665.495,"end":2667.0151,"sentiment":"neutral","sentiment_score":-0.20916467308998107},{"text":"It's just your your car light.","start":2667.0151,"end":2669.415,"sentiment":"neutral","sentiment_score":-0.046729063925643764},{"text":"So it's easy to do that trip and be into Young before dark.","start":2669.415,"end":2673.355,"sentiment":"neutral","sentiment_score":0.12599725448168242},{"text":"That way, it's 10 times 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many accidents along that way.","start":2713.47,"end":2715.55,"sentiment":"neutral","sentiment_score":-0.22608984261751175},{"text":"So it's the one you can't see.","start":2715.55,"end":2721.145,"sentiment":"neutral","sentiment_score":-0.11152248616729464}],"sentiment":"neutral","sentiment_score":-0.15626398654421791,"num_words":32,"start":2708.8298,"end":2721.145},{"sentences":[{"text":"Yeah.","start":2730.5,"end":2731.0,"sentiment":"neutral","sentiment_score":-0.02159098908305168},{"text":"Yeah.","start":2733.3,"end":2733.8,"sentiment":"neutral","sentiment_score":-0.0639028400182724},{"text":"Absolutely.","start":2742.1948,"end":2742.6948,"sentiment":"neutral","sentiment_score":-0.1728070080280304},{"text":"Yeah.","start":2750.515,"end":2751.015,"sentiment":"neutral","sentiment_score":0.19000864028930664},{"text":"That's 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be it'll be different this year, but it'll still still good to kinda go around those hours around those days because the drive into Sydney is probably the worst when you're going over that mountain range.","start":2818.735,"end":2829.855,"sentiment":"neutral","sentiment_score":-0.15739736323421066},{"text":"But yeah.","start":2829.855,"end":2831.155,"sentiment":"neutral","sentiment_score":-0.031616104766726494},{"text":"No.","start":2831.215,"end":2831.455,"sentiment":"neutral","sentiment_score":-0.02261999621987343},{"text":"It'll be 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after it being so dry for so long too.","start":2884.06,"end":2888.14,"sentiment":"neutral","sentiment_score":0.013726445535818735},{"text":"I saw some video of the recent hail storm they had.","start":2888.14,"end":2891.5798,"sentiment":"neutral","sentiment_score":-0.054936191575093704},{"text":"That was big hail.","start":2891.5798,"end":2893.02,"sentiment":"neutral","sentiment_score":-0.20068062096834183}],"sentiment":"neutral","sentiment_score":0.02558082789182663,"num_words":45,"start":2880.335,"end":2893.02},{"sentences":[{"text":"That was pretty damaging.","start":2893.02,"end":2894.0798,"sentiment":"negative","sentiment_score":-0.4456772133708},{"text":"Yeah.","start":2896.6948,"end":2897.095,"sentiment":"neutral","sentiment_score":-0.0120514752343297},{"text":"Yeah.","start":2897.095,"end":2897.4148,"sentiment":"neutral","sentiment_score":-0.01417211815714836},{"text":"And they had down in that way, there was a tornado not far away from from there as 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crazy.","start":2984.21,"end":2984.95,"sentiment":"neutral","sentiment_score":-0.05228810757398605}],"sentiment":"neutral","sentiment_score":-0.05378967151045799,"num_words":6,"start":2958.72,"end":2984.95},{"sentences":[{"text":"You're right.","start":2987.5698,"end":2988.21,"sentiment":"neutral","sentiment_score":0.25964655727148056},{"text":"All good.","start":2988.21,"end":2988.69,"sentiment":"positive","sentiment_score":0.5604972839355469},{"text":"It's always a pleasure to chat to you.","start":2988.69,"end":2990.53,"sentiment":"positive","sentiment_score":0.7839190885424614},{"text":"Let me know if you do have any questions there, and thanks for running through that one with me.","start":2990.53,"end":2994.45,"sentiment":"positive","sentiment_score":0.624285290115758},{"text":"And enjoy the rest of your day off.","start":2994.45,"end":2996.5498,"sentiment":"positive","sentiment_score":0.5951893515884876}],"sentiment":"positive","sentiment_score":0.62909168501695,"num_words":39,"start":2987.5698,"end":2996.5498},{"sentences":[{"text":"Yep.","start":3001.615,"end":3002.115,"sentiment":"neutral","sentiment_score":0.05699831247329712},{"text":"Yep.","start":3005.615,"end":3006.115,"sentiment":"neutral","sentiment_score":0.07522517442703247},{"text":"Oh, thank you.","start":3010.5898,"end":3013.0098,"sentiment":"neutral","sentiment_score":0.27642060319582623},{"text":"Absolutely.","start":3017.47,"end":3017.97,"sentiment":"neutral","sentiment_score":0.3288894295692444},{"text":"You deserve it.","start":3020.0298,"end":3021.41,"sentiment":"positive","sentiment_score":0.46331291397412616}],"sentiment":"neutral","sentiment_score":0.2978126075532701,"num_words":9,"start":3001.615,"end":3021.41},{"sentences":[{"text":"I 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beautiful.","start":3040.51,"end":3042.6099,"sentiment":"positive","sentiment_score":0.6902048945426941},{"text":"Yeah.","start":3048.67,"end":3049.17,"sentiment":"neutral","sentiment_score":0.1349081993103027},{"text":"You'll definitely have to come across.","start":3054.125,"end":3056.125,"sentiment":"neutral","sentiment_score":0.07358936344583829},{"text":"Yeah.","start":3056.125,"end":3056.445,"sentiment":"neutral","sentiment_score":0.17300981283187866}],"sentiment":"positive","sentiment_score":0.5269759038374537,"num_words":21,"start":3035.645,"end":3056.445},{"sentences":[{"text":"Absolutely.","start":3056.445,"end":3056.945,"sentiment":"neutral","sentiment_score":0.2711848318576813},{"text":"Come in to the office and meet 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fantastic.","start":3067.3198,"end":3068.22,"sentiment":"positive","sentiment_score":0.7111137310663859},{"text":"Yeah.","start":3077.4,"end":3077.9,"sentiment":"neutral","sentiment_score":0.08745915442705154},{"text":"Absolutely.","start":3079.685,"end":3079.925,"sentiment":"positive","sentiment_score":0.6097894906997681},{"text":"I like it.","start":3079.925,"end":3080.805,"sentiment":"positive","sentiment_score":0.77544238169988}],"sentiment":"positive","sentiment_score":0.4671746055069177,"num_words":23,"start":3064.685,"end":3080.805},{"sentences":[{"text":"Sounds good, Samuel.","start":3080.805,"end":3081.865,"sentiment":"positive","sentiment_score":0.7035659352938334},{"text":"Alright.","start":3083.205,"end":3083.705,"sentiment":"neutral","sentiment_score":0.29546278715133667},{"text":"My pleasure.","start":3084.671,"end":3085.5708,"sentiment":"positive","sentiment_score":0.4148697704076767},{"text":"Will do.","start":3085.8708,"end":3086.3508,"sentiment":"positive","sentiment_score":0.45618778467178345},{"text":"I'll let you have a good day, and I'll talk to you very soon.","start":3086.3508,"end":3089.2507,"sentiment":"positive","sentiment_score":0.5755819486720222}],"sentiment":"positive","sentiment_score":0.5548374083909121,"num_words":22,"start":3080.805,"end":3089.2507},{"sentences":[{"text":"Thanks.","start":3091.151,"end":3091.651,"sentiment":"positive","sentiment_score":0.6128140687942505},{"text":"See you later.","start":3091.8708,"end":3092.691,"sentiment":"positive","sentiment_score":0.4506140848000844},{"text":"Bye.","start":3092.8308,"end":3093.3308,"sentiment":"neutral","sentiment_score":-0.07293913513422012}],"sentiment":"positive","sentiment_score":0.37834343761205674,"num_words":5,"start":3091.151,"end":3093.3308}]}}]},{"alternatives":[{"transcript":"Hello? Oh, not too bad, Dana. How are you? Yeah. Sorry. Yeah. Yeah. It's a good time. Yeah. It's been been been busy. It's, you know, it's not constant with work, and, yeah, today is my only my only day off. So we and it's been busy up a year in in Broken Hill, but it's been going been going good, though. Yes. The the the the the work's good. It's it's, like, a lot of work, and then but it's not much there's not much money in it. So it's that's that's the hard part of the job. It's I might not be able to do it forever. I might have to get back into support role work and to make a bit more money again. But at the at the moment, it's it's it's just it's getting me by, and it's somewhere different. It's something different. But, yeah, it was all for the let me see what happens. Everything's still crazy around the world at the moment. Hey. That's fine, Dana. Yep. It's Samuel Colin Joseph Jenkins. Date of birth, twenty fifth nine nine three, and the address is 12019 Denton Street, Brokerville. That's correct. It could be able to. It might take a little bit to get through. Have you sent that now? Have you oh, no. It's come through. No. I've been well, my my reception here is just hitting hitting me. Right. I just opened hang on. And now she's put now now she's making it difficult to I got the email. It's just been very slow to I've clicked on the sign thing, and it's just it's my oh, there it is. Yeah. For then do I click start? Yep. Yep. No drama office. I just got a pen. Yes. Thank you. Thank you. Yes. Yep. Yep. Well, it's pretty yeah. Well, I'll be 33 this year. Not not not not 33 yet, but it's saying I'm 30 three, but that's I will be. But Yeah. That's that that that's what no. No. No. Definitely not even pushing pushing to get to pushing to get to that. I just hear that yeah. So this it's going backwards a little bit coming up here when I then when I was a support worker. But needed it needed to get away. But yeah. So we'll just see we'll just see what happened, but I don't think it's gonna I don't think it's gonna increase staying staying here and breaking you at the club. But but, anyway, it's, it's what it is for the time being. No. I don't think so. Yeah. Have I have I gone back under 50,000 in the. I think you have that 52 about a couple months ago. I mean, I'm 51 or something. It's not looking good, is it? Yeah. Thank you. Appreciate it. What page did you say? Sorry? Oh, you said you go to a certain page. No. No. You're alright. You're alright. I just because I was doing it on the phone. It's just it's a bit it's a bit it's a bit slower. Yeah. Yeah. No. I'm I'm with you now. Sorry. Okay. Which one do you which one do you sell them? Yep. So it's the only one you're selling? Yeah. Yeah. No. I I I agree with I agree with keeping that. I don't wanna sell that one. I'd like to have a bit in, still have a bid in there even though I'm not comfortable what The US are doing. But Yep. Right. Yep. Yeah. Yeah. We don't wanna yeah. I I I get you I get you there because we give already got the the the f and p five 100. I think that's isn't isn't that one of the one of the biggest ones that The US have had for decades? Yeah. I've had they're they're at index fund, aren't they? Yep. Yep. So when we when you sell off all this, how much am I am gonna lose? What what's it gonna what's it what's it gonna bring it back by until yeah. Yeah. We're not we're not yet oh, so so I'm not I haven't bought into that one yet, have I? Yeah. Probably one that I should have been in in the first place, that one. The the Yes. Well, I see. Yes. To make the changes in the port part. The the yeah. Righto. Yeah. That's we're not gonna we're not gonna we're we're not gonna get up to about $7. Yeah. Yeah. It's it's necessary. So yeah. But I I've put up when when you when you went through it with me about a month ago or whatever, I'm like, well, I can't let it I just can't let it keep sliding down like that because I'm yeah. It's gonna end up it's gonna end up it's gonna end up dwindling away. The one with those few companies that were just bringing it back. Yes. Yes. Well, that helped that helped that that helped a little bit. Thank you. Yeah. I'm paying that out in the iron pocket. Yes. Yeah. My trench. That that I can't say that I can't say that app number. That would be that would be nice. But that's it. So a lot in five years' time, I'd like I'd like to say that a 109,000. That'd be great. Yeah. It get it it it generates it generates faster. Yeah. Yep. But when when that is that that time that time comes. Yeah. But when that when that time comes, so I agreed to that. But we did that. That's when I'll I'll be asking, try and push it even further because yeah. I wanna because I don't know how much it's gonna when it gets to a 100,000, I don't know how much a fee I'll be charged. Well, that's why that's why I say when I was talking to Debbie in the first place, because I help I help him put in a few reviews together and things like that. So I I give some good reviews for you guys as well. So that was a bit that's why that was why Debbie said you helped me because I reviewed you guys where I just was we're pretty new in the company when I yeah. So I got to help him along, but to to give me to give me a hand. But, yes. But when we that's a long way down the track to get to that 100,000, and, yeah, I'm hoping that it gets there soon. Yes. No. Thank you. Yep. Not not not yet. Yeah. Yeah. Yeah. Well, yeah. Well, I don't wanna just keep losing keep losing money on things that have things that may never recover. Yeah. Yeah. And just going back on my insurance policy that I took out, it's still it's still it's still I think I took it out for ninety days. So if something happens to me, I can't claim for so but I but let me say if something happens, first of all, I contact you guys because because I don't know how to how to go through through that if something did happen. And, yeah, if I if something if an illness happened or something, then I gotta I've gotta yeah. I've gotta I've gotta I've gotta because I've gotta find out a way to get something if if I do go down. Yeah. Because that's why I'm trying to also I haven't nothing ever happened, but I I I am realistic. I know things do happen. That's why I'm just trying to build up my holiday leave again as well. So if it as well, I I now wanna like, there's no at the moment with fuel prices, I'm I'm stuck here and broke in here. I'm not I'm not down. I'm not I'm not I'm not down anywhere. I'm not even going back. No. No. I want to go down to South Australia, but I don't want it I don't want it at the moment. I wanna say I've had that what build that leave up. If something something did happen, I'd be able to cover my because I know it's ninety days, and I've gotta still pay the mortgage. And I still won't have I won't have any income protection for at least ninety days after that. So I would I would try and I'd have to have Sutton, another another source of backup to get to that ninety days. That's that's that's that's gonna be at least at least four months. But I'm just I'm just writing down. Right. Well, I'm gonna write down here at least at least four months. I'm I'm gonna write down just for my own record. I'm gonna go I'm gonna give it four I'll say four to six months to give them. So I know that I had to have I dread looking at stuff like that, but it it's it's fact if something happened. So I don't wanna be I don't wanna I don't wanna I don't wanna get to that thing and go, well, I didn't didn't know what was gonna happen. So but, anyways, I've got that I've got that right here. Thank thank you for that. Alright. Thank you. Is there any any other pages we're gonna go through there? Or Right. Yeah. No no dramas. Well, I'll just while you're here, I'll sign it, make sure that that works. I think I've clicked I think I'm down with you. I think it's hang on. Trying to figure out how to do this. Oh, well, I don't know. It's just automatically done it, I think. I know. So if I just click sign, there's a button called sign all. Anyway. Next. Alright. Do I put my date of birth in? I just did, and it's I'm not sure what what's happening. I don't see the I clicked next again, but I've tried to sign in the box, but it's come up with my name, Samuel Jenkins, in the signature box. And I've clicked sign or do I have to click just sign that one? Also, I clicked sign all. It didn't Yeah. Oh, yeah. There you go. I clicked on yeah. I've done that. Now go next. I don't know if that's done anything. I clicked on it, but it hasn't gone any further. All the sections. Hang on. It was only the one down down down there when I put it up. So if I go right up, I got to the top. It can be nothing to sign it. Because I've gone back down now. I'm just gonna because I'm doing it all on the phone. Now I gotta get back back down to where it was. This is it's a pain. And then I've gone next because I've done that, and then it says text, and then it comes back up with a text box. And I can't sign in that text box, but it did say when I I said, please sign below, and I and I have but I can't alright. So do you need a capital a? Alright. Now validate. Oh, no. That's probably why. Yeah. It says now it says it's loading. So I've completely my phone. Right. Yeah. Yes. It says you you will get the signed document by email because it's it's I think it says it's done. So I don't know if it's can you see it on your end? Yes. No. Thank you. Appreciate that. Yeah. Yeah. Yeah. No. Thank you very appreciate that. And don't think I'll be doing pretty much driving around here lately, though. But why the way we don't know what will a big change we're gonna run out of fuel we're gonna run out of fuel completely. I'm on a web. Yeah. Oh, that's it. That's that's where I got I got I got back to Cullman. Right at right when the process went, we're we're going back through the when we're going back through the roof and just just to the start, and I got back to Broken Hill. And, yeah, it's only ducked down there for three or four days, but then I've jumped you know, exhausted myself. I had to go I actually had to go and see a doctor and exciting. I haven't got a doctor about up here at the moment. And, yes, I had to go through a couple of things. And, yes, I thought it was a rush it was a rush three or four days to get down there and get back. And to and to see if I got I got back with the broken hill, and then I just I just I I crashed. I crashed for about thirteen or fourteen hours. I just slept. Yeah. Because you'll be because where where you're up in the Gold Coast, aren't you? What would it be about 14 would it be about 14 Ralph Young, would it? 12 Ralph Young. Yes. Yes. After you stop it you stop it to to how far is it to Tiree? Five hours? Righto. Yeah. Yeah. Because then then then from Tara, you head to England. Oh, righto. Righto. Yep. Yep. Well, you got all you got all the highway driving through there. So that's all. Oh, to get to get to Young from Oh, it's not nothing. But at least you get your your motor on a 110 kilometers an hour. So you're motoring. Right. Are you guys gonna grow Yeah. Kinda waking up a bit now. So when you when you're gonna be going in a a bit of a you're gonna start off with a at a bit of a part in in the dark. What about what's the animal life around for the first few hours around your area? You don't wanna be going through there. You're gonna you're gonna you're gonna roll a can you're gonna roll a kangaroo. But up through Wombat, yeah, that's yeah. I I had to travel I had to travel up through the I went to see a friend in Campbelltown, and I got I couldn't when this is from Morgan, I had to go the yeah. I had to go the long way and come back. No. I didn't go through Young, but I went through I think I went through in Antiet Cuda Mander area, but and then I had to come through I had then I had to come through Wombat because there was a big accident. So it took me another hour and a half out of my way. So I couldn't just go straight. I couldn't I couldn't because of what I would've went up to the you know, the third highway. I just would've went up through the third highway and it links to the Hume Highway in Wagga, but that was the the part where just where the where the 3rd Highway and the Hume Highway, there was an accident there, which blocked me from going there. So I had to had to go back. But I've seen them I did say it. Luckily, I I didn't go there and get blocked off. I found out about it before I left. But, yeah, I had to I had to backtrack around the country, so I had a little bit. And so that's where it took me out out a little bit out of my way. Yeah. I'd advise I'd advise you to give me I'd advise you to get into Young before. Yeah. It might if you if you have been comfortable driving at 03:00 in the morning, get a get a good get a good get a get a get a good long on the country in that first three to four hours and tell you they can tell you tell you that you're not you're not coming to Young at that time because it's not it's not worth it. You you might you might as well stay at you might as well stay at night if you you're gonna get to the point where you're too much drama. You might as well stay at night at Galvin or Yas or something. Well but don't always be concerned the one you can see. It's the it's the one it's it's the ones behind it. So they don't just they don't just go they they don't always just go in in in in in ones. They lot lot of times they'll go in packs, and they'll be about seven or seven or eight of them, especially when you're going up through the right now. That's why you wouldn't drive you don't drive you don't drive to the mountain at nighttime because you can't you can't see. You can't you can't you can't you can't see the other ones. You can't the first one you can see, you can usually avoid, but it's the one it's the ones behind him. And you're doing it over east, did you just say? And then you come back when do you when do you come back over Easter, do you? Or oh, so you're gonna you're gonna skip you you're gonna be down there before that Easter weekend, and then you're gonna leave after the Easter weekend. Very, very, very wise because it might not be as bad this year because of what's happened, but Easter always is the the busiest busiest time to travel in in in the calendar year. Like, because it's only a short there's only a short few days, and everyone's going, well, let's go. But you're gonna see this year. You're not gonna see it as bad. But before but with the I don't I don't think you'll see I don't think you'll see half the people on the road. But you'll have to keep you have to keep in mind too with what's happening in the the fuel business too and, like, maybe maybe some of these smaller places seem it might be very difficult to get fuel out of. So they'd probably it'd probably be like, when you're in Sydney, it'd probably a good place to probably fill it up because you probably have more chances to and when probably, yeah, pick pick your bigger places because I don't know I don't know what's gonna happen. You you you may you may never come back. It's it's a it's a you might have to you might be you might be calling Zevi from Young and say, well, I'm work I'm working from I'm I'm walking back back in the river in it too much, so I'll I'll I'll I'll I'll work I'll work from home. Did y'all did y'all get a hail soon today? Yeah. We get a little we get a bit of bit of bit of rough bit of bit of rough in the stand that way, but we had a lot of we had a lot of rain. We had we did have a lot of rain. And even Broken Hill got got got a bit of it too, which was nice. But when for Broken Hill, Broken Hill bought the rain and the big rain's outside of Broken Hill, like, it like, you couldn't get when the rains happened, there was only there was only one way getting getting through to Broken Hill, and that was still the city highway. And it was it was touch and go. That's where I got back through, but you couldn't when when I first come up through Will Kenya, it's it's still there's still water on the road through Will Kenya. It's still it was it it it was completely and utterly blocked off from Will Canyon to Ivanhoe because I thought about I thought about maybe when I was coming back, I nearly went I thought I'll go over. Might go up to Ivanhoe, but I want I knew that Will Canyon was blocked off, but I didn't know that. And I thought I was gonna slip across to Menindee. And but, luckily, I didn't because I would have been I would have to backtrack around back because I would have got stuck, and I would have had to go and I would have had to camp on the road somewhere, and I would have another five hours out of my journey. It would have it would have taken me probably or probably six or seven. It probably would have taken me but whether it is in nine hours, it would have taken me sixteen hours. Okay. But, anyway, I'll better let you go. So thank you. I've got a couple of things to get done. I've gotta go see the real estate and bits bits couple of bits and pieces so I can get organized for tomorrow. But I did I did have you I did have you wrote down there, so I was I was ready for your tour. But I did I did have a sleep I did have a sleep in the door and I thought stuff, but I'm gonna I'm gonna have a sleeping, and I'm I'm gonna but thanks, Diana. But you you too, and you enjoy your enjoy your trip. I look forward to when I'm talking to you in the next couple months. I look forward to hearing about your trip to the Riverina. The the the best the best place in the best place in Australia, the Riverina. I'm very I'm very far out towards the Riverina, but but, no, but surely the Gold Coast would be beautiful too. I'd like I'd like I've never been up there. I'd like to do it one day if it if it if it I told Debbie I did say it's Debbie years ago. I said I'd come and if I get out there, I'd come and see us. That that that'll be that that'll be great. When when things change a little bit later on, I'll have to give you the I'll give you the call to make sure that you're there, and I can come I I can tap in. Alright. Thanks very much, Dana. I'll let you be. Will do, Dana. Thanks. 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Oh, not too bad, Dana. How are you? Yeah. Sorry.\n\nYeah. Yeah. It's a good time. Yeah. It's been been been busy.\n\nIt's, you know, it's not constant with work, and, yeah, today is my only my only day off. So we and it's been busy up a year in in Broken Hill, but it's been going been going good, though. Yes. The the the the the work's good. It's it's, like, a lot of work, and then but it's not much there's not much money in it.\n\nSo it's that's that's the hard part of the job. It's I might not be able to do it forever. I might have to get back into support role work and to make a bit more money again. But at the at the moment, it's it's it's just it's getting me by, and it's somewhere different. It's something different.\n\nBut, yeah, it was all for the let me see what happens. Everything's still crazy around the world at the moment. Hey. That's fine, Dana. Yep.\n\nIt's Samuel Colin Joseph Jenkins. Date of birth, twenty fifth nine nine three, and the address is 12019 Denton Street, Brokerville. That's correct. It could be able to. It might take a little bit to get through.\n\nHave you sent that now? Have you oh, no. It's come through. No. I've been well, my my reception here is just hitting hitting me.\n\nRight. I just opened hang on. And now she's put now now she's making it difficult to I got the email. It's just been very slow to I've clicked on the sign thing, and it's just it's my oh, there it is. Yeah.\n\nFor then do I click start? Yep. Yep. No drama office. I just got a pen.\n\nYes. Thank you. Thank you. Yes. Yep.\n\nYep. Well, it's pretty yeah. Well, I'll be 33 this year. Not not not not 33 yet, but it's saying I'm 30 three, but that's I will be. But Yeah.\n\nThat's that that that's what no. No. No. Definitely not even pushing pushing to get to pushing to get to that. I just hear that yeah.\n\nSo this it's going backwards a little bit coming up here when I then when I was a support worker. But needed it needed to get away. But yeah. So we'll just see we'll just see what happened, but I don't think it's gonna I don't think it's gonna increase staying staying here and breaking you at the club. But but, anyway, it's, it's what it is for the time being.\n\nNo. I don't think so. Yeah. Have I have I gone back under 50,000 in the. I think you have that 52 about a couple months ago.\n\nI mean, I'm 51 or something. It's not looking good, is it? Yeah. Thank you. Appreciate it.\n\nWhat page did you say? Sorry? Oh, you said you go to a certain page. No. No.\n\nYou're alright. You're alright. I just because I was doing it on the phone. It's just it's a bit it's a bit it's a bit slower. Yeah.\n\nYeah. No. I'm I'm with you now. Sorry. Okay.\n\nWhich one do you which one do you sell them? Yep. So it's the only one you're selling? Yeah. Yeah.\n\nNo. I I I agree with I agree with keeping that. I don't wanna sell that one. I'd like to have a bit in, still have a bid in there even though I'm not comfortable what The US are doing. But Yep.\n\nRight. Yep. Yeah. Yeah. We don't wanna yeah.\n\nI I I get you I get you there because we give already got the the the f and p five 100. I think that's isn't isn't that one of the one of the biggest ones that The US have had for decades? Yeah. I've had they're they're at index fund, aren't they? Yep.\n\nYep. So when we when you sell off all this, how much am I am gonna lose? What what's it gonna what's it what's it gonna bring it back by until yeah. Yeah. We're not we're not yet oh, so so I'm not I haven't bought into that one yet, have I?\n\nYeah. Probably one that I should have been in in the first place, that one. The the Yes. Well, I see. Yes.\n\nTo make the changes in the port part. The the yeah. Righto. Yeah. That's we're not gonna we're not gonna we're we're not gonna get up to about $7.\n\nYeah. Yeah. It's it's necessary. So yeah. But I I've put up when when you when you went through it with me about a month ago or whatever, I'm like, well, I can't let it I just can't let it keep sliding down like that because I'm yeah.\n\nIt's gonna end up it's gonna end up it's gonna end up dwindling away. The one with those few companies that were just bringing it back. Yes. Yes. Well, that helped that helped that that helped a little bit.\n\nThank you. Yeah. I'm paying that out in the iron pocket. Yes. Yeah.\n\nMy trench. That that I can't say that I can't say that app number. That would be that would be nice. But that's it. So a lot in five years' time, I'd like I'd like to say that a 109,000.\n\nThat'd be great. Yeah. It get it it it generates it generates faster. Yeah. Yep.\n\nBut when when that is that that time that time comes. Yeah. But when that when that time comes, so I agreed to that. But we did that. That's when I'll I'll be asking, try and push it even further because yeah.\n\nI wanna because I don't know how much it's gonna when it gets to a 100,000, I don't know how much a fee I'll be charged. Well, that's why that's why I say when I was talking to Debbie in the first place, because I help I help him put in a few reviews together and things like that. So I I give some good reviews for you guys as well. So that was a bit that's why that was why Debbie said you helped me because I reviewed you guys where I just was we're pretty new in the company when I yeah. So I got to help him along, but to to give me to give me a hand.\n\nBut, yes. But when we that's a long way down the track to get to that 100,000, and, yeah, I'm hoping that it gets there soon. Yes. No. Thank you.\n\nYep. Not not not yet. Yeah. Yeah. Yeah.\n\nWell, yeah. Well, I don't wanna just keep losing keep losing money on things that have things that may never recover. Yeah. Yeah. And just going back on my insurance policy that I took out, it's still it's still it's still I think I took it out for ninety days.\n\nSo if something happens to me, I can't claim for so but I but let me say if something happens, first of all, I contact you guys because because I don't know how to how to go through through that if something did happen. And, yeah, if I if something if an illness happened or something, then I gotta I've gotta yeah. I've gotta I've gotta I've gotta because I've gotta find out a way to get something if if I do go down. Yeah. Because that's why I'm trying to also I haven't nothing ever happened, but I I I am realistic.\n\nI know things do happen. That's why I'm just trying to build up my holiday leave again as well. So if it as well, I I now wanna like, there's no at the moment with fuel prices, I'm I'm stuck here and broke in here. I'm not I'm not down. I'm not I'm not I'm not down anywhere.\n\nI'm not even going back. No. No. I want to go down to South Australia, but I don't want it I don't want it at the moment. I wanna say I've had that what build that leave up.\n\nIf something something did happen, I'd be able to cover my because I know it's ninety days, and I've gotta still pay the mortgage. And I still won't have I won't have any income protection for at least ninety days after that. So I would I would try and I'd have to have Sutton, another another source of backup to get to that ninety days. That's that's that's that's gonna be at least at least four months. But I'm just I'm just writing down.\n\nRight. Well, I'm gonna write down here at least at least four months. I'm I'm gonna write down just for my own record. I'm gonna go I'm gonna give it four I'll say four to six months to give them. So I know that I had to have I dread looking at stuff like that, but it it's it's fact if something happened.\n\nSo I don't wanna be I don't wanna I don't wanna I don't wanna get to that thing and go, well, I didn't didn't know what was gonna happen. So but, anyways, I've got that I've got that right here. Thank thank you for that. Alright. Thank you.\n\nIs there any any other pages we're gonna go through there? Or Right. Yeah. No no dramas. Well, I'll just while you're here, I'll sign it, make sure that that works.\n\nI think I've clicked I think I'm down with you. I think it's hang on. Trying to figure out how to do this. Oh, well, I don't know. It's just automatically done it, I think.\n\nI know. So if I just click sign, there's a button called sign all. Anyway. Next. Alright.\n\nDo I put my date of birth in? I just did, and it's I'm not sure what what's happening. I don't see the I clicked next again, but I've tried to sign in the box, but it's come up with my name, Samuel Jenkins, in the signature box. And I've clicked sign or do I have to click just sign that one? Also, I clicked sign all.\n\nIt didn't Yeah. Oh, yeah. There you go. I clicked on yeah. I've done that.\n\nNow go next. I don't know if that's done anything. I clicked on it, but it hasn't gone any further. All the sections. Hang on.\n\nIt was only the one down down down there when I put it up. So if I go right up, I got to the top. It can be nothing to sign it. Because I've gone back down now. I'm just gonna because I'm doing it all on the phone.\n\nNow I gotta get back back down to where it was. This is it's a pain. And then I've gone next because I've done that, and then it says text, and then it comes back up with a text box. And I can't sign in that text box, but it did say when I I said, please sign below, and I and I have but I can't alright. So do you need a capital a?\n\nAlright. Now validate. Oh, no. That's probably why. Yeah.\n\nIt says now it says it's loading. So I've completely my phone. Right. Yeah. Yes.\n\nIt says you you will get the signed document by email because it's it's I think it says it's done. So I don't know if it's can you see it on your end? Yes. No. Thank you.\n\nAppreciate that. Yeah. Yeah. Yeah. No.\n\nThank you very appreciate that. And don't think I'll be doing pretty much driving around here lately, though. But why the way we don't know what will a big change we're gonna run out of fuel we're gonna run out of fuel completely. I'm on a web. Yeah.\n\nOh, that's it. That's that's where I got I got I got back to Cullman. Right at right when the process went, we're we're going back through the when we're going back through the roof and just just to the start, and I got back to Broken Hill. And, yeah, it's only ducked down there for three or four days, but then I've jumped you know, exhausted myself. I had to go I actually had to go and see a doctor and exciting.\n\nI haven't got a doctor about up here at the moment. And, yes, I had to go through a couple of things. And, yes, I thought it was a rush it was a rush three or four days to get down there and get back. And to and to see if I got I got back with the broken hill, and then I just I just I I crashed. I crashed for about thirteen or fourteen hours.\n\nI just slept. Yeah. Because you'll be because where where you're up in the Gold Coast, aren't you? What would it be about 14 would it be about 14 Ralph Young, would it? 12 Ralph Young.\n\nYes. Yes. After you stop it you stop it to to how far is it to Tiree? Five hours? Righto.\n\nYeah. Yeah. Because then then then from Tara, you head to England. Oh, righto. Righto.\n\nYep. Yep. Well, you got all you got all the highway driving through there. So that's all. Oh, to get to get to Young from Oh, it's not nothing.\n\nBut at least you get your your motor on a 110 kilometers an hour. So you're motoring. Right. Are you guys gonna grow Yeah. Kinda waking up a bit now.\n\nSo when you when you're gonna be going in a a bit of a you're gonna start off with a at a bit of a part in in the dark. What about what's the animal life around for the first few hours around your area? You don't wanna be going through there. You're gonna you're gonna you're gonna roll a can you're gonna roll a kangaroo. But up through Wombat, yeah, that's yeah.\n\nI I had to travel I had to travel up through the I went to see a friend in Campbelltown, and I got I couldn't when this is from Morgan, I had to go the yeah. I had to go the long way and come back. No. I didn't go through Young, but I went through I think I went through in Antiet Cuda Mander area, but and then I had to come through I had then I had to come through Wombat because there was a big accident. So it took me another hour and a half out of my way.\n\nSo I couldn't just go straight. I couldn't I couldn't because of what I would've went up to the you know, the third highway. I just would've went up through the third highway and it links to the Hume Highway in Wagga, but that was the the part where just where the where the 3rd Highway and the Hume Highway, there was an accident there, which blocked me from going there. So I had to had to go back. But I've seen them I did say it.\n\nLuckily, I I didn't go there and get blocked off. I found out about it before I left. But, yeah, I had to I had to backtrack around the country, so I had a little bit. And so that's where it took me out out a little bit out of my way. Yeah.\n\nI'd advise I'd advise you to give me I'd advise you to get into Young before. Yeah. It might if you if you have been comfortable driving at 03:00 in the morning, get a get a good get a good get a get a get a good long on the country in that first three to four hours and tell you they can tell you tell you that you're not you're not coming to Young at that time because it's not it's not worth it. You you might you might as well stay at you might as well stay at night if you you're gonna get to the point where you're too much drama. You might as well stay at night at Galvin or Yas or something.\n\nWell but don't always be concerned the one you can see. It's the it's the one it's it's the ones behind it. So they don't just they don't just go they they don't always just go in in in in in ones. They lot lot of times they'll go in packs, and they'll be about seven or seven or eight of them, especially when you're going up through the right now. That's why you wouldn't drive you don't drive you don't drive to the mountain at nighttime because you can't you can't see.\n\nYou can't you can't you can't you can't see the other ones. You can't the first one you can see, you can usually avoid, but it's the one it's the ones behind him. And you're doing it over east, did you just say? And then you come back when do you when do you come back over Easter, do you? Or oh, so you're gonna you're gonna skip you you're gonna be down there before that Easter weekend, and then you're gonna leave after the Easter weekend.\n\nVery, very, very wise because it might not be as bad this year because of what's happened, but Easter always is the the busiest busiest time to travel in in in the calendar year. Like, because it's only a short there's only a short few days, and everyone's going, well, let's go. But you're gonna see this year. You're not gonna see it as bad. But before but with the I don't I don't think you'll see I don't think you'll see half the people on the road.\n\nBut you'll have to keep you have to keep in mind too with what's happening in the the fuel business too and, like, maybe maybe some of these smaller places seem it might be very difficult to get fuel out of. So they'd probably it'd probably be like, when you're in Sydney, it'd probably a good place to probably fill it up because you probably have more chances to and when probably, yeah, pick pick your bigger places because I don't know I don't know what's gonna happen. You you you may you may never come back. It's it's a it's a you might have to you might be you might be calling Zevi from Young and say, well, I'm work I'm working from I'm I'm walking back back in the river in it too much, so I'll I'll I'll I'll I'll work I'll work from home. Did y'all did y'all get a hail soon today?\n\nYeah. We get a little we get a bit of bit of bit of rough bit of bit of rough in the stand that way, but we had a lot of we had a lot of rain. We had we did have a lot of rain. And even Broken Hill got got got a bit of it too, which was nice. But when for Broken Hill, Broken Hill bought the rain and the big rain's outside of Broken Hill, like, it like, you couldn't get when the rains happened, there was only there was only one way getting getting through to Broken Hill, and that was still the city highway.\n\nAnd it was it was touch and go. That's where I got back through, but you couldn't when when I first come up through Will Kenya, it's it's still there's still water on the road through Will Kenya. It's still it was it it it was completely and utterly blocked off from Will Canyon to Ivanhoe because I thought about I thought about maybe when I was coming back, I nearly went I thought I'll go over. Might go up to Ivanhoe, but I want I knew that Will Canyon was blocked off, but I didn't know that. And I thought I was gonna slip across to Menindee.\n\nAnd but, luckily, I didn't because I would have been I would have to backtrack around back because I would have got stuck, and I would have had to go and I would have had to camp on the road somewhere, and I would have another five hours out of my journey. It would have it would have taken me probably or probably six or seven. It probably would have taken me but whether it is in nine hours, it would have taken me sixteen hours. Okay. But, anyway, I'll better let you go.\n\nSo thank you. I've got a couple of things to get done. I've gotta go see the real estate and bits bits couple of bits and pieces so I can get organized for tomorrow. But I did I did have you I did have you wrote down there, so I was I was ready for your tour. But I did I did have a sleep I did have a sleep in the door and I thought stuff, but I'm gonna I'm gonna have a sleeping, and I'm I'm gonna but thanks, Diana.\n\nBut you you too, and you enjoy your enjoy your trip. I look forward to when I'm talking to you in the next couple months. I look forward to hearing about your trip to the Riverina. The the the best the best place in the best place in Australia, the Riverina. I'm very I'm very far out towards the Riverina, but but, no, but surely the Gold Coast would be beautiful too.\n\nI'd like I'd like I've never been up there. I'd like to do it one day if it if it if it I told Debbie I did say it's Debbie years ago. I said I'd come and if I get out there, I'd come and see us. That that that'll be that that'll be great. When when things change a little bit later on, I'll have to give you the I'll give you the call to make sure that you're there, and I can come I I can tap in.\n\nAlright. Thanks very much, Dana. I'll let you be. Will do, Dana. Thanks.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.1999999,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.024727992713451385},{"text":"Oh, not too bad, Dana.","start":7.2,"end":8.48,"sentiment":"neutral","sentiment_score":0.25267198085784914},{"text":"How are you?","start":8.48,"end":9.38,"sentiment":"neutral","sentiment_score":0.24687850972016653},{"text":"Yeah.","start":19.325,"end":19.825,"sentiment":"neutral","sentiment_score":0.07304647564888},{"text":"Sorry.","start":20.605,"end":20.925,"sentiment":"neutral","sentiment_score":0.09872548282146454}],"sentiment":"neutral","sentiment_score":0.20004503496668555,"num_words":11,"start":1.1999999,"end":20.925},{"sentences":[{"text":"Yeah.","start":20.925,"end":21.165,"sentiment":"neutral","sentiment_score":0.126554936170578},{"text":"Yeah.","start":21.165,"end":21.405,"sentiment":"neutral","sentiment_score":0.22255894541740415},{"text":"It's a good time.","start":21.405,"end":22.465,"sentiment":"positive","sentiment_score":0.40086761116981506},{"text":"Yeah.","start":25.725,"end":26.045,"sentiment":"neutral","sentiment_score":0.008063184097409248},{"text":"It's been been been busy.","start":26.045,"end":27.585,"sentiment":"neutral","sentiment_score":-0.045283283665776254}],"sentiment":"neutral","sentiment_score":0.14451925766964754,"num_words":12,"start":20.925,"end":27.585},{"sentences":[{"text":"It's, you know, it's not constant with work, and, yeah, today is my only my only day off.","start":27.725,"end":33.68,"sentiment":"neutral","sentiment_score":-0.04925021518849664},{"text":"So we and it's been busy up a year in in Broken Hill, but it's been going been going good, though.","start":34.46,"end":41.895,"sentiment":"neutral","sentiment_score":0.06174285177673612},{"text":"Yes.","start":48.295,"end":48.795,"sentiment":"neutral","sentiment_score":0.0942693129181862},{"text":"The the the the the work's good.","start":48.935,"end":51.675,"sentiment":"neutral","sentiment_score":0.036041758954524994},{"text":"It's it's, like, a lot of work, and then but it's not much there's not much money in it.","start":53.415,"end":57.32,"sentiment":"neutral","sentiment_score":-0.07490559608528488}],"sentiment":"neutral","sentiment_score":-0.010099222516697464,"num_words":66,"start":27.725,"end":57.32},{"sentences":[{"text":"So it's that's that's the hard part of the job.","start":57.32,"end":59.72,"sentiment":"neutral","sentiment_score":-0.16472380124032499},{"text":"It's I might not be able to do it forever.","start":59.72,"end":62.68,"sentiment":"neutral","sentiment_score":-0.1808782361447811},{"text":"I might have to get back into support role work and to make a bit more money again.","start":62.68,"end":66.78,"sentiment":"neutral","sentiment_score":-0.08840002305805683},{"text":"But at the at the moment, it's it's it's just it's getting me by, and it's somewhere different.","start":68.68,"end":73.595,"sentiment":"neutral","sentiment_score":-0.08659888183077176},{"text":"It's something different.","start":73.595,"end":74.655,"sentiment":"neutral","sentiment_score":-0.0717414269844691}],"sentiment":"neutral","sentiment_score":-0.11561398208141327,"num_words":59,"start":57.32,"end":74.655},{"sentences":[{"text":"But, yeah, it was all for the let me see what happens.","start":74.715,"end":78.895,"sentiment":"neutral","sentiment_score":-0.048175860506792866},{"text":"Everything's still crazy around the world at the moment.","start":79.195,"end":81.854996,"sentiment":"neutral","sentiment_score":-0.108186317814721},{"text":"Hey.","start":98.015,"end":98.174995,"sentiment":"neutral","sentiment_score":0.10404542088508606},{"text":"That's fine, Dana.","start":98.174995,"end":103.075,"sentiment":"neutral","sentiment_score":0.13814164201418558},{"text":"Yep.","start":107.695,"end":108.195,"sentiment":"neutral","sentiment_score":0.032960277050733566}],"sentiment":"neutral","sentiment_score":-0.03847525240137027,"num_words":26,"start":74.715,"end":108.195},{"sentences":[{"text":"It's Samuel Colin Joseph Jenkins.","start":108.255,"end":110.354996,"sentiment":"neutral","sentiment_score":0.027282346785068513},{"text":"Date of birth, twenty fifth nine nine three, and the address is 12019 Denton Street, Brokerville.","start":111.56,"end":117.82,"sentiment":"neutral","sentiment_score":0.02642170328181237},{"text":"That's correct.","start":124.439995,"end":125.259995,"sentiment":"neutral","sentiment_score":0.1316336952149868},{"text":"It could be able to.","start":136.735,"end":138.435,"sentiment":"neutral","sentiment_score":0.15766255855560302},{"text":"It might take a little bit to get through.","start":145.42,"end":147.35999,"sentiment":"neutral","sentiment_score":-0.0440061055123806}],"sentiment":"neutral","sentiment_score":0.032829303244078484,"num_words":37,"start":108.255,"end":147.35999},{"sentences":[{"text":"Have you sent that now?","start":148.45999,"end":149.65999,"sentiment":"neutral","sentiment_score":0.012360861711204051},{"text":"Have you oh, no.","start":149.65999,"end":150.29999,"sentiment":"neutral","sentiment_score":-0.013340733479708433},{"text":"It's come through.","start":150.29999,"end":152.495,"sentiment":"neutral","sentiment_score":-0.0011826778451601665},{"text":"No.","start":152.955,"end":153.155,"sentiment":"neutral","sentiment_score":-0.13400974869728088},{"text":"I've been well, my my reception here is just hitting hitting me.","start":153.155,"end":158.735,"sentiment":"neutral","sentiment_score":-0.2536967756847541}],"sentiment":"neutral","sentiment_score":-0.12693910863250493,"num_words":25,"start":148.45999,"end":158.735},{"sentences":[{"text":"Right.","start":180.455,"end":180.815,"sentiment":"neutral","sentiment_score":-0.019349493086338043},{"text":"I just opened hang on.","start":180.815,"end":183.275,"sentiment":"neutral","sentiment_score":-0.058939472585916516},{"text":"And now she's put now now she's making it difficult to I got the email.","start":184.375,"end":190.45499,"sentiment":"neutral","sentiment_score":-0.18961006850004197},{"text":"It's just been very slow to I've clicked on the sign thing, and it's just it's my oh, there it is.","start":190.45499,"end":199.06999,"sentiment":"neutral","sentiment_score":-0.1933477937820412},{"text":"Yeah.","start":199.06999,"end":199.23,"sentiment":"neutral","sentiment_score":-0.02467496693134308}],"sentiment":"neutral","sentiment_score":-0.16844596557838973,"num_words":43,"start":180.455,"end":199.23},{"sentences":[{"text":"For then do I click start?","start":199.23,"end":201.33,"sentiment":"neutral","sentiment_score":-0.02678103807071845},{"text":"Yep.","start":208.465,"end":208.965,"sentiment":"neutral","sentiment_score":0.039307042956352234},{"text":"Yep.","start":221.98499,"end":222.48499,"sentiment":"neutral","sentiment_score":0.10561953485012054},{"text":"No drama office.","start":222.94499,"end":225.06,"sentiment":"neutral","sentiment_score":0.161918543279171},{"text":"I just got a pen.","start":225.36,"end":226.74,"sentiment":"positive","sentiment_score":0.4619884967803955}],"sentiment":"neutral","sentiment_score":0.1737461539451033,"num_words":16,"start":199.23,"end":226.74},{"sentences":[{"text":"Yes.","start":288.88,"end":289.38,"sentiment":"neutral","sentiment_score":0.16695508360862732},{"text":"Thank you.","start":320.985,"end":321.725,"sentiment":"neutral","sentiment_score":0.2938939705491066},{"text":"Thank you.","start":365.19,"end":366.01,"sentiment":"positive","sentiment_score":0.536470353603363},{"text":"Yes.","start":383.315,"end":383.67,"sentiment":"neutral","sentiment_score":0.2516162395477295},{"text":"Yep.","start":484.355,"end":484.675,"sentiment":"neutral","sentiment_score":0.11004950106143951}],"sentiment":"neutral","sentiment_score":0.3127642103603908,"num_words":7,"start":288.88,"end":484.675},{"sentences":[{"text":"Yep.","start":484.675,"end":485.16,"sentiment":"neutral","sentiment_score":0.2686089873313904},{"text":"Well, it's pretty yeah.","start":505.895,"end":508.13498,"sentiment":"neutral","sentiment_score":0.02974890684708953},{"text":"Well, I'll be 33 this year.","start":508.13498,"end":509.995,"sentiment":"neutral","sentiment_score":0.03635252267122269},{"text":"Not not not not 33 yet, but it's saying I'm 30 three, but that's I will be.","start":512.23,"end":516.87,"sentiment":"neutral","sentiment_score":-0.022591030663427186},{"text":"But Yeah.","start":516.87,"end":528.925,"sentiment":"neutral","sentiment_score":-0.01660957932472229}],"sentiment":"neutral","sentiment_score":0.006281769027312597,"num_words":30,"start":484.675,"end":528.925},{"sentences":[{"text":"That's that that that's what no.","start":528.925,"end":534.225,"sentiment":"neutral","sentiment_score":-0.0925776573518912},{"text":"No.","start":534.52496,"end":534.925,"sentiment":"neutral","sentiment_score":-0.2818921208381653},{"text":"No.","start":534.925,"end":535.245,"sentiment":"negative","sentiment_score":-0.35458746552467346},{"text":"Definitely not even pushing pushing to get to pushing to get to that.","start":535.245,"end":539.325,"sentiment":"negative","sentiment_score":-0.38028867886616635},{"text":"I just hear that yeah.","start":539.325,"end":541.58,"sentiment":"neutral","sentiment_score":-0.14929170310497283}],"sentiment":"neutral","sentiment_score":-0.2646983412022774,"num_words":26,"start":528.925,"end":541.58},{"sentences":[{"text":"So this it's going backwards a little bit coming up here when I then when I was a support worker.","start":541.58,"end":546.39996,"sentiment":"neutral","sentiment_score":-0.1332552284002304},{"text":"But needed it needed to get 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port part.","start":1152.3949,"end":1154.235,"sentiment":"neutral","sentiment_score":0.016543799196369946},{"text":"The the yeah.","start":1154.235,"end":1155.115,"sentiment":"neutral","sentiment_score":0.047034841030836105},{"text":"Righto.","start":1155.115,"end":1155.595,"sentiment":"neutral","sentiment_score":0.08810576051473618},{"text":"Yeah.","start":1155.595,"end":1155.835,"sentiment":"neutral","sentiment_score":0.06865112483501434},{"text":"That's we're not gonna we're not gonna we're we're not gonna get up to about $7.","start":1155.835,"end":1163.8301,"sentiment":"neutral","sentiment_score":-0.03012445569038391}],"sentiment":"neutral","sentiment_score":-0.0017854996218249718,"num_words":29,"start":1152.3949,"end":1163.8301},{"sentences":[{"text":"Yeah.","start":1191.74,"end":1192.0599,"sentiment":"neutral","sentiment_score":-0.007828997448086739},{"text":"Yeah.","start":1192.0599,"end":1192.2999,"sentiment":"neutral","sentiment_score":0.009150613099336624},{"text":"It's it's 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when that is that that time that time comes.","start":1532.14,"end":1535.4401,"sentiment":"neutral","sentiment_score":0.12485250898382881},{"text":"Yeah.","start":1535.475,"end":1535.715,"sentiment":"neutral","sentiment_score":0.04285971820354462},{"text":"But when that when that time comes, so I agreed to that.","start":1535.715,"end":1538.275,"sentiment":"neutral","sentiment_score":0.0189088632663091},{"text":"But we did that.","start":1538.275,"end":1538.995,"sentiment":"neutral","sentiment_score":0.007513578049838543},{"text":"That's when I'll I'll be asking, try and push it even further because yeah.","start":1538.995,"end":1545.315,"sentiment":"neutral","sentiment_score":0.0026629937679639886}],"sentiment":"neutral","sentiment_score":0.040725711932671924,"num_words":42,"start":1532.14,"end":1545.315},{"sentences":[{"text":"I wanna because I don't know how much it's gonna when it gets to a 100,000, I don't know how much a fee I'll be 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I contact you guys because because I don't know how to how to go through through that if something did happen.","start":1804.0851,"end":1816.38,"sentiment":"neutral","sentiment_score":-0.1577929647808725},{"text":"And, yeah, if I if something if an illness happened or something, then I gotta I've gotta yeah.","start":1816.38,"end":1823.875,"sentiment":"neutral","sentiment_score":-0.20351468813088205},{"text":"I've gotta I've gotta I've gotta because I've gotta find out a way to get something if if I do go down.","start":1823.875,"end":1828.935,"sentiment":"neutral","sentiment_score":-0.2501515427773649},{"text":"Yeah.","start":1900.765,"end":1901.165,"sentiment":"neutral","sentiment_score":0.03163670003414154},{"text":"Because that's why I'm trying to also I haven't nothing ever happened, but I I I am 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anywhere.","start":1919.14,"end":1920.8999,"sentiment":"negative","sentiment_score":-0.4311535619199276}],"sentiment":"neutral","sentiment_score":-0.20363947288293777,"num_words":58,"start":1905.965,"end":1920.8999},{"sentences":[{"text":"I'm not even going back.","start":1920.8999,"end":1922.12,"sentiment":"negative","sentiment_score":-0.4160167515277863},{"text":"No.","start":1922.6599,"end":1922.82,"sentiment":"neutral","sentiment_score":-0.28988751769065857},{"text":"No.","start":1922.82,"end":1923.105,"sentiment":"neutral","sentiment_score":-0.2982294261455536},{"text":"I want to go down to South Australia, but I don't want it I don't want it at the moment.","start":1923.265,"end":1927.665,"sentiment":"negative","sentiment_score":-0.3756329007446766},{"text":"I wanna say I've had that what build that leave up.","start":1927.665,"end":1931.4249,"sentiment":"neutral","sentiment_score":-0.28177599337967957}],"sentiment":"negative","sentiment_score":-0.34948406956697764,"num_words":38,"start":1920.8999,"end":1931.4249},{"sentences":[{"text":"If something something did happen, I'd be able to cover my because I know it's ninety days, and I've gotta still pay the mortgage.","start":1931.4249,"end":1938.5801,"sentiment":"neutral","sentiment_score":-0.18577484134584665},{"text":"And I still won't have I won't have any income protection for at least ninety days after that.","start":1938.5801,"end":1943.88,"sentiment":"neutral","sentiment_score":-0.3293456517987781},{"text":"So I would I would try and I'd have to have Sutton, another another source of backup to get to that ninety days.","start":1944.5,"end":1952.6749,"sentiment":"neutral","sentiment_score":-0.08095707647178484},{"text":"That's that's that's that's gonna be at least at least four months.","start":1977.7051,"end":1982.4451,"sentiment":"negative","sentiment_score":-0.33671247338255245},{"text":"But I'm just I'm just writing down.","start":1984.745,"end":1987.245,"sentiment":"neutral","sentiment_score":-0.006253461752619062}],"sentiment":"neutral","sentiment_score":-0.1944423166236707,"num_words":84,"start":1931.4249,"end":1987.245},{"sentences":[{"text":"Right.","start":2009.895,"end":2010.135,"sentiment":"neutral","sentiment_score":0.04300577938556671},{"text":"Well, I'm gonna write down here at least at least four months.","start":2010.135,"end":2013.895,"sentiment":"neutral","sentiment_score":-0.03582920661816994},{"text":"I'm I'm gonna write down just for my own record.","start":2013.895,"end":2016.56,"sentiment":"neutral","sentiment_score":-0.012236404884606599},{"text":"I'm gonna go I'm gonna give it four I'll say four to six months to give them.","start":2016.56,"end":2021.12,"sentiment":"neutral","sentiment_score":-0.013763137397986343},{"text":"So I know that I had to have I dread looking at stuff like that, but it it's it's fact if something happened.","start":2021.12,"end":2028.3201,"sentiment":"neutral","sentiment_score":-0.27709448078404303}],"sentiment":"neutral","sentiment_score":-0.11295960543932215,"num_words":63,"start":2009.895,"end":2028.3201},{"sentences":[{"text":"So I don't wanna be I don't wanna I don't wanna I don't wanna get to that thing and go, well, I didn't didn't know what was gonna happen.","start":2028.3201,"end":2035.165,"sentiment":"negative","sentiment_score":-0.3471600464705763},{"text":"So but, anyways, I've got that I've got that right here.","start":2038.1051,"end":2040.425,"sentiment":"neutral","sentiment_score":0.23781634562394835},{"text":"Thank thank you for that.","start":2040.425,"end":2041.9651,"sentiment":"positive","sentiment_score":0.7059783101081848},{"text":"Alright.","start":2054.59,"end":2054.9102,"sentiment":"neutral","sentiment_score":0.3184799551963806},{"text":"Thank you.","start":2054.9102,"end":2055.6501,"sentiment":"positive","sentiment_score":0.5017261803150177}],"sentiment":"neutral","sentiment_score":-0.05416328498783211,"num_words":48,"start":2028.3201,"end":2055.6501},{"sentences":[{"text":"Is there any any other pages we're gonna go through there?","start":2056.235,"end":2059.595,"sentiment":"neutral","sentiment_score":0.05931067805398594},{"text":"Or Right.","start":2059.595,"end":2091.835,"sentiment":"neutral","sentiment_score":0.06099223159253598},{"text":"Yeah.","start":2091.835,"end":2092.315,"sentiment":"neutral","sentiment_score":0.131887286901474},{"text":"No no dramas.","start":2092.315,"end":2093.615,"sentiment":"neutral","sentiment_score":0.0462484376039356},{"text":"Well, I'll just while you're here, I'll sign it, make sure that that works.","start":2093.835,"end":2099.1401,"sentiment":"neutral","sentiment_score":0.18980634744678224}],"sentiment":"neutral","sentiment_score":0.11942978663700482,"num_words":31,"start":2056.235,"end":2099.1401},{"sentences":[{"text":"I think I've clicked I think I'm down with you.","start":2099.1401,"end":2101.3,"sentiment":"neutral","sentiment_score":0.011572943069040775},{"text":"I think it's hang on.","start":2101.3,"end":2103.1401,"sentiment":"neutral","sentiment_score":-0.09285312741994858},{"text":"Trying to figure out how to do this.","start":2103.1401,"end":2105.16,"sentiment":"neutral","sentiment_score":-0.0599925359711051},{"text":"Oh, well, I don't know.","start":2108.1,"end":2108.9001,"sentiment":"neutral","sentiment_score":0.01622929647564888},{"text":"It's just automatically done it, I think.","start":2108.9001,"end":2110.815,"sentiment":"neutral","sentiment_score":0.05630508890109403}],"sentiment":"neutral","sentiment_score":-0.01009126827120781,"num_words":35,"start":2099.1401,"end":2110.815},{"sentences":[{"text":"I know.","start":2111.295,"end":2112.655,"sentiment":"neutral","sentiment_score":0.018054268322885036},{"text":"So if I just click sign, there's a button called sign all.","start":2112.655,"end":2116.115,"sentiment":"neutral","sentiment_score":0.03514017770066857},{"text":"Anyway.","start":2118.255,"end":2118.755,"sentiment":"neutral","sentiment_score":0.04809631407260895},{"text":"Next.","start":2123.295,"end":2123.73,"sentiment":"neutral","sentiment_score":0.015277736820280552},{"text":"Alright.","start":2125.01,"end":2125.41,"sentiment":"neutral","sentiment_score":0.04487631842494011}],"sentiment":"neutral","sentiment_score":0.03329653166891897,"num_words":17,"start":2111.295,"end":2125.41},{"sentences":[{"text":"Do I put my date of birth in?","start":2125.41,"end":2127.1099,"sentiment":"neutral","sentiment_score":0.009847191162407398},{"text":"I just did, and it's I'm not sure what what's happening.","start":2136.6099,"end":2140.0352,"sentiment":"neutral","sentiment_score":-0.2429607551206242},{"text":"I don't see the I clicked next again, but I've tried to sign in the box, but it's come up with my name, Samuel Jenkins, in the signature box.","start":2140.575,"end":2150.25,"sentiment":"neutral","sentiment_score":-0.09731189957980452},{"text":"And I've clicked sign or do I have to click just sign that one?","start":2151.61,"end":2155.69,"sentiment":"neutral","sentiment_score":-0.02934979767139469},{"text":"Also, I clicked sign all.","start":2155.69,"end":2157.21,"sentiment":"neutral","sentiment_score":-0.07713252305984497}],"sentiment":"neutral","sentiment_score":-0.09272232309762221,"num_words":67,"start":2125.41,"end":2157.21},{"sentences":[{"text":"It didn't Yeah.","start":2157.21,"end":2165.655,"sentiment":"neutral","sentiment_score":-0.09730862050006787},{"text":"Oh, yeah.","start":2165.655,"end":2166.135,"sentiment":"neutral","sentiment_score":0.0209764176979661},{"text":"There you go.","start":2166.135,"end":2166.535,"sentiment":"neutral","sentiment_score":0.028153975183765095},{"text":"I clicked on yeah.","start":2166.535,"end":2169.4949,"sentiment":"neutral","sentiment_score":0.05559709668159485},{"text":"I've done that.","start":2169.4949,"end":2170.055,"sentiment":"neutral","sentiment_score":0.08866992592811584}],"sentiment":"neutral","sentiment_score":0.021525804263850052,"num_words":15,"start":2157.21,"end":2170.055},{"sentences":[{"text":"Now go next.","start":2170.055,"end":2171.035,"sentiment":"neutral","sentiment_score":0.04467876007159551},{"text":"I don't know if that's done anything.","start":2173.1748,"end":2175.4348,"sentiment":"neutral","sentiment_score":-0.10506740106003624},{"text":"I clicked on it, but it hasn't gone any further.","start":2177.48,"end":2183.34,"sentiment":"neutral","sentiment_score":-0.11611186508089304},{"text":"All the sections.","start":2193.625,"end":2194.605,"sentiment":"neutral","sentiment_score":0.0067412710438172025},{"text":"Hang on.","start":2194.665,"end":2195.485,"sentiment":"neutral","sentiment_score":0.0021756223868578672}],"sentiment":"neutral","sentiment_score":-0.0695191648043692,"num_words":25,"start":2170.055,"end":2195.485},{"sentences":[{"text":"It was only the one down down down there when I put it up.","start":2197.545,"end":2200.425,"sentiment":"neutral","sentiment_score":0.00021322656955037798},{"text":"So if I go right up, I got to the top.","start":2200.425,"end":2202.605,"sentiment":"neutral","sentiment_score":0.006436591713943265},{"text":"It can be nothing to sign it.","start":2202.7898,"end":2209.1099,"sentiment":"neutral","sentiment_score":-0.042722911307854314},{"text":"Because I've gone back down now.","start":2209.1099,"end":2211.3499,"sentiment":"neutral","sentiment_score":-0.1171641896168391},{"text":"I'm just gonna because I'm doing it all on the phone.","start":2211.3499,"end":2213.69,"sentiment":"neutral","sentiment_score":-0.09628110446713188}],"sentiment":"neutral","sentiment_score":-0.040558162962599675,"num_words":49,"start":2197.545,"end":2213.69},{"sentences":[{"text":"Now I gotta get back back down to where it was.","start":2213.91,"end":2216.23,"sentiment":"neutral","sentiment_score":-0.16297935084863144},{"text":"This is it's a pain.","start":2216.23,"end":2217.5298,"sentiment":"negative","sentiment_score":-0.7053967952728272},{"text":"And then I've gone next because I've done that, and then it says text, and then it comes back up with a text box.","start":2220.115,"end":2225.9749,"sentiment":"neutral","sentiment_score":-0.13607722769180933},{"text":"And I can't sign in that text box, but it did say when I I said, please sign below, and I and I have but I can't alright.","start":2226.115,"end":2243.45,"sentiment":"neutral","sentiment_score":-0.1067006142610418},{"text":"So do you need a capital a?","start":2244.405,"end":2249.865,"sentiment":"neutral","sentiment_score":0.01777812314685434}],"sentiment":"neutral","sentiment_score":-0.15265040850111594,"num_words":75,"start":2213.91,"end":2249.865},{"sentences":[{"text":"Alright.","start":2250.245,"end":2250.485,"sentiment":"neutral","sentiment_score":0.05071815103292465},{"text":"Now validate.","start":2250.485,"end":2251.385,"sentiment":"neutral","sentiment_score":0.055124351754784584},{"text":"Oh, no.","start":2251.685,"end":2252.0051,"sentiment":"neutral","sentiment_score":-0.025357339531183243},{"text":"That's probably why.","start":2252.0051,"end":2253.145,"sentiment":"neutral","sentiment_score":-0.0422788392752409},{"text":"Yeah.","start":2254.645,"end":2255.145,"sentiment":"neutral","sentiment_score":0.06932380050420761}],"sentiment":"neutral","sentiment_score":0.005859939795401361,"num_words":9,"start":2250.245,"end":2255.145},{"sentences":[{"text":"It says now it says it's loading.","start":2266.3398,"end":2268.02,"sentiment":"neutral","sentiment_score":0.03245312534272671},{"text":"So I've completely my phone.","start":2268.02,"end":2269.72,"sentiment":"neutral","sentiment_score":0.07209723368287087},{"text":"Right.","start":2272.305,"end":2272.805,"sentiment":"positive","sentiment_score":0.4104030132293701},{"text":"Yeah.","start":2278.785,"end":2279.285,"sentiment":"neutral","sentiment_score":0.014891814440488815},{"text":"Yes.","start":2279.745,"end":2280.225,"sentiment":"neutral","sentiment_score":0.033119045197963715}],"sentiment":"neutral","sentiment_score":0.06973812791208427,"num_words":15,"start":2266.3398,"end":2280.225},{"sentences":[{"text":"It says you you will get the signed document by email because it's it's I think it says it's done.","start":2280.225,"end":2287.54,"sentiment":"neutral","sentiment_score":0.07350826319307088},{"text":"So I don't know if it's can you see it on your end?","start":2289.6,"end":2292.1802,"sentiment":"neutral","sentiment_score":0.0558548543888789},{"text":"Yes.","start":2306.695,"end":2307.195,"sentiment":"neutral","sentiment_score":0.17123821377754211},{"text":"No.","start":2307.495,"end":2307.815,"sentiment":"neutral","sentiment_score":0.22030071914196017},{"text":"Thank you.","start":2307.815,"end":2308.535,"sentiment":"positive","sentiment_score":0.407041534781456}],"sentiment":"neutral","sentiment_score":0.09194325333511508,"num_words":37,"start":2280.225,"end":2308.535},{"sentences":[{"text":"Appreciate that.","start":2308.535,"end":2309.675,"sentiment":"positive","sentiment_score":0.5073446780443192},{"text":"Yeah.","start":2324.37,"end":2324.69,"sentiment":"neutral","sentiment_score":0.04246038198471069},{"text":"Yeah.","start":2324.69,"end":2325.1702,"sentiment":"neutral","sentiment_score":0.03982420265674591},{"text":"Yeah.","start":2325.1702,"end":2325.49,"sentiment":"neutral","sentiment_score":0.0322796106338501},{"text":"No.","start":2325.49,"end":2325.73,"sentiment":"neutral","sentiment_score":0.005364645272493362}],"sentiment":"neutral","sentiment_score":0.18910303277273974,"num_words":6,"start":2308.535,"end":2325.73},{"sentences":[{"text":"Thank you very appreciate that.","start":2325.73,"end":2327.4102,"sentiment":"neutral","sentiment_score":0.0485102429986},{"text":"And don't think I'll be doing pretty much driving around here lately, though.","start":2327.4102,"end":2331.685,"sentiment":"neutral","sentiment_score":-0.13515973434998438},{"text":"But why the way we don't know what will a big change we're gonna run out of fuel we're gonna run out of fuel completely.","start":2332.225,"end":2339.125,"sentiment":"neutral","sentiment_score":-0.1016356673836708},{"text":"I'm on a web.","start":2350.74,"end":2351.8,"sentiment":"neutral","sentiment_score":-0.03294825321063399},{"text":"Yeah.","start":2358.365,"end":2358.865,"sentiment":"neutral","sentiment_score":-0.032904185354709625}],"sentiment":"neutral","sentiment_score":-0.08791904613220443,"num_words":48,"start":2325.73,"end":2358.865},{"sentences":[{"text":"Oh, that's it.","start":2363.485,"end":2364.365,"sentiment":"neutral","sentiment_score":-0.07290495683749516},{"text":"That's that's where I got I got I got back to Cullman.","start":2364.365,"end":2367.425,"sentiment":"neutral","sentiment_score":-0.014348302657405535},{"text":"Right at right when the process went, we're we're going back through the when we're going back through the roof and just just to the start, and I got back to Broken Hill.","start":2367.805,"end":2377.1501,"sentiment":"neutral","sentiment_score":-0.0057154514855056095},{"text":"And, yeah, it's only ducked down there for three or four days, but then I've jumped you know, exhausted myself.","start":2377.37,"end":2382.25,"sentiment":"neutral","sentiment_score":-0.11098563717678189},{"text":"I had to go I actually had to go and see a doctor and exciting.","start":2382.25,"end":2385.695,"sentiment":"neutral","sentiment_score":-0.2586036185423533}],"sentiment":"neutral","sentiment_score":-0.08046110148305993,"num_words":83,"start":2363.485,"end":2385.695},{"sentences":[{"text":"I haven't got a doctor about up here at the moment.","start":2385.695,"end":2387.955,"sentiment":"neutral","sentiment_score":-0.3147486394101923},{"text":"And, yes, I had to go through a couple of things.","start":2388.415,"end":2391.695,"sentiment":"neutral","sentiment_score":-0.10222982801496983},{"text":"And, yes, I thought it was a rush it was a rush three or four days to get down there and get back.","start":2391.695,"end":2397.715,"sentiment":"neutral","sentiment_score":-0.10228936892488728},{"text":"And to and to see if I got I got back with the broken hill, and then I just I just I I crashed.","start":2398.24,"end":2404.1602,"sentiment":"neutral","sentiment_score":-0.13912914809770882},{"text":"I crashed for about thirteen or fourteen hours.","start":2404.1602,"end":2406.32,"sentiment":"neutral","sentiment_score":-0.32452115043997765}],"sentiment":"neutral","sentiment_score":-0.167203732270312,"num_words":77,"start":2385.695,"end":2406.32},{"sentences":[{"text":"I just slept.","start":2406.32,"end":2407.1401,"sentiment":"neutral","sentiment_score":-0.1883183221022288},{"text":"Yeah.","start":2417.455,"end":2417.855,"sentiment":"neutral","sentiment_score":-0.026026902720332146},{"text":"Because you'll be because where where you're up in the Gold Coast, aren't you?","start":2417.855,"end":2422.71,"sentiment":"neutral","sentiment_score":-0.0396605798575495},{"text":"What would it be about 14 would it be about 14 Ralph Young, would it?","start":2430.71,"end":2434.57,"sentiment":"neutral","sentiment_score":-0.008302895414332549},{"text":"12 Ralph Young.","start":2436.63,"end":2437.755,"sentiment":"neutral","sentiment_score":0.04433696841200193}],"sentiment":"neutral","sentiment_score":-0.03160451425032483,"num_words":36,"start":2406.32,"end":2437.755},{"sentences":[{"text":"Yes.","start":2454.33,"end":2454.65,"sentiment":"neutral","sentiment_score":0.06987753510475159},{"text":"Yes.","start":2454.65,"end":2455.15,"sentiment":"neutral","sentiment_score":0.05843527615070343},{"text":"After you stop it you stop it to to how far is it to Tiree?","start":2455.45,"end":2458.91,"sentiment":"neutral","sentiment_score":0.032277247061332066},{"text":"Five hours?","start":2460.09,"end":2460.91,"sentiment":"neutral","sentiment_score":0.02292190119624138},{"text":"Righto.","start":2466.215,"end":2466.715,"sentiment":"neutral","sentiment_score":0.07038816809654236}],"sentiment":"neutral","sentiment_score":0.03643517438322306,"num_words":20,"start":2454.33,"end":2466.715},{"sentences":[{"text":"Yeah.","start":2466.7751,"end":2467.0952,"sentiment":"neutral","sentiment_score":0.071317657828331},{"text":"Yeah.","start":2467.0952,"end":2467.3352,"sentiment":"neutral","sentiment_score":0.06283646821975708},{"text":"Because then then then from Tara, you head to England.","start":2467.3352,"end":2470.0752,"sentiment":"neutral","sentiment_score":0.042807325907051566},{"text":"Oh, righto.","start":2475.8152,"end":2476.455,"sentiment":"neutral","sentiment_score":0.07036691159009933},{"text":"Righto.","start":2476.455,"end":2476.8552,"sentiment":"neutral","sentiment_score":0.07475236058235168}],"sentiment":"neutral","sentiment_score":0.051847571258743605,"num_words":15,"start":2466.7751,"end":2476.8552},{"sentences":[{"text":"Yep.","start":2476.8552,"end":2477.13,"sentiment":"neutral","sentiment_score":0.05939947068691254},{"text":"Yep.","start":2487.3699,"end":2487.8699,"sentiment":"neutral","sentiment_score":0.06886528432369232},{"text":"Well, you got all you got all the highway driving through there.","start":2487.93,"end":2492.905,"sentiment":"neutral","sentiment_score":0.08293558874477942},{"text":"So that's all.","start":2493.365,"end":2494.425,"sentiment":"neutral","sentiment_score":0.03065459368129571},{"text":"Oh, to get to get to Young from Oh, it's not nothing.","start":2502.725,"end":2518.9949,"sentiment":"neutral","sentiment_score":-0.05820930749177933}],"sentiment":"neutral","sentiment_score":0.01782565210656873,"num_words":29,"start":2476.8552,"end":2518.9949},{"sentences":[{"text":"But at least you get your your motor on a 110 kilometers an hour.","start":2518.9949,"end":2523.075,"sentiment":"neutral","sentiment_score":0.040407110271709304},{"text":"So you're motoring.","start":2523.075,"end":2523.9749,"sentiment":"neutral","sentiment_score":0.1400350977977117},{"text":"Right.","start":2525.2349,"end":2525.7349,"sentiment":"neutral","sentiment_score":0.2357233762741089},{"text":"Are you guys gonna grow Yeah.","start":2540.61,"end":2551.6648,"sentiment":"neutral","sentiment_score":-0.04548073001205921},{"text":"Kinda waking up a bit now.","start":2551.6648,"end":2553.505,"sentiment":"neutral","sentiment_score":-0.007168586986760299}],"sentiment":"neutral","sentiment_score":0.030187743715941906,"num_words":30,"start":2518.9949,"end":2553.505},{"sentences":[{"text":"So when you when you're gonna be going in a a bit of a you're gonna start off with a at a bit of a part in in the dark.","start":2553.505,"end":2561.55,"sentiment":"neutral","sentiment_score":-0.041143376876910526},{"text":"What about what's the animal life around for the first few hours around your area?","start":2562.09,"end":2566.51,"sentiment":"neutral","sentiment_score":-0.0339881836126248},{"text":"You don't wanna be going through there.","start":2579.7048,"end":2581.065,"sentiment":"neutral","sentiment_score":-0.17047699594071933},{"text":"You're gonna you're gonna you're gonna roll a can you're gonna roll a kangaroo.","start":2581.065,"end":2584.2048,"sentiment":"neutral","sentiment_score":0.058526845050177405},{"text":"But up through Wombat, yeah, that's yeah.","start":2584.265,"end":2587.36,"sentiment":"neutral","sentiment_score":0.015560592790799481}],"sentiment":"neutral","sentiment_score":-0.0275227815321047,"num_words":73,"start":2553.505,"end":2587.36},{"sentences":[{"text":"I I had to travel I had to travel up through the I went to see a friend in Campbelltown, and I got I couldn't when this is from Morgan, I had to go the yeah.","start":2587.36,"end":2597.84,"sentiment":"neutral","sentiment_score":-0.16833147975719637},{"text":"I had to go the long way and come back.","start":2597.84,"end":2599.94,"sentiment":"neutral","sentiment_score":-0.2044730395078659},{"text":"No.","start":2601.165,"end":2601.2852,"sentiment":"neutral","sentiment_score":-0.20638853311538696},{"text":"I didn't go through Young, but I went through I think I went through in Antiet Cuda Mander area, but and then I had to come through I had then I had to come through Wombat because there was a big accident.","start":2601.2852,"end":2612.845,"sentiment":"neutral","sentiment_score":-0.13268673863439334},{"text":"So it took me another hour and a half out of my way.","start":2612.845,"end":2615.425,"sentiment":"neutral","sentiment_score":-0.32731157541275024}],"sentiment":"neutral","sentiment_score":-0.17783280100454302,"num_words":102,"start":2587.36,"end":2615.425},{"sentences":[{"text":"So I couldn't just go straight.","start":2617.02,"end":2618.3,"sentiment":"neutral","sentiment_score":-0.11249709750215213},{"text":"I couldn't I couldn't because of what I would've went up to the you know, the third highway.","start":2618.3,"end":2622.8599,"sentiment":"neutral","sentiment_score":-0.19336577670441735},{"text":"I just would've went up through the third highway and it links to the Hume Highway in Wagga, but that was the the part where just where the where the 3rd Highway and the Hume Highway, there was an accident there, which blocked me from going there.","start":2622.8599,"end":2639.0852,"sentiment":"neutral","sentiment_score":-0.11458620036694597},{"text":"So I had to had to go back.","start":2639.0852,"end":2640.925,"sentiment":"neutral","sentiment_score":-0.24027104303240776},{"text":"But I've seen them I did say it.","start":2640.925,"end":2642.445,"sentiment":"neutral","sentiment_score":-0.06164929177612066}],"sentiment":"neutral","sentiment_score":-0.13743081220008177,"num_words":87,"start":2617.02,"end":2642.445},{"sentences":[{"text":"Luckily, I I didn't go there and get blocked off.","start":2642.445,"end":2644.9302,"sentiment":"neutral","sentiment_score":-0.06738090912695043},{"text":"I found out about it before I left.","start":2644.9302,"end":2646.87,"sentiment":"neutral","sentiment_score":-0.05647592153400183},{"text":"But, yeah, I had to I had to backtrack around the country, so I had a little bit.","start":2647.09,"end":2651.01,"sentiment":"neutral","sentiment_score":-0.18946510491271815},{"text":"And so that's where it took me out out a little bit out of my way.","start":2651.01,"end":2654.71,"sentiment":"neutral","sentiment_score":-0.24792886059731245},{"text":"Yeah.","start":2673.6301,"end":2674.1301,"sentiment":"neutral","sentiment_score":0.0782235637307167}],"sentiment":"neutral","sentiment_score":-0.15895521807163637,"num_words":53,"start":2642.445,"end":2674.1301},{"sentences":[{"text":"I'd advise I'd advise you to give me I'd advise you to get into Young before.","start":2674.19,"end":2678.61,"sentiment":"neutral","sentiment_score":0.09100439003668725},{"text":"Yeah.","start":2678.9102,"end":2679.23,"sentiment":"neutral","sentiment_score":0.1245550662279129},{"text":"It might if you if you have been comfortable driving at 03:00 in the morning, get a get a good get a good get a get a get a good long on the country in that first three to four hours and tell you they can tell you tell you that you're not you're not coming to Young at that time because it's not it's not worth it.","start":2679.23,"end":2697.15,"sentiment":"neutral","sentiment_score":0.057639018851606286},{"text":"You you might you might as well stay at you might as well stay at night if you you're gonna get to the point where you're too much drama.","start":2698.27,"end":2704.75,"sentiment":"neutral","sentiment_score":-0.18497620471592607},{"text":"You might as well stay at night at Galvin or Yas or something.","start":2704.75,"end":2707.49,"sentiment":"neutral","sentiment_score":-0.031791704205366283}],"sentiment":"neutral","sentiment_score":-0.00218522443076757,"num_words":127,"start":2674.19,"end":2707.49},{"sentences":[{"text":"Well but don't always be concerned the one you can see.","start":2714.325,"end":2719.385,"sentiment":"neutral","sentiment_score":-0.13546006178314035},{"text":"It's the it's the one it's it's the ones behind it.","start":2719.685,"end":2722.485,"sentiment":"neutral","sentiment_score":-0.11197048696604642},{"text":"So they don't just they don't just go they they don't always just go in in in in in ones.","start":2722.485,"end":2727.9001,"sentiment":"neutral","sentiment_score":-0.10086536295711994},{"text":"They lot lot of times they'll go in packs, and they'll be about seven or seven or eight of them, especially when you're going up through the right now.","start":2727.9001,"end":2735.02,"sentiment":"neutral","sentiment_score":-0.06753165017941902},{"text":"That's why you wouldn't drive you don't drive you don't drive to the mountain at nighttime because you can't you can't see.","start":2735.02,"end":2741.565,"sentiment":"neutral","sentiment_score":-0.18720815059813586}],"sentiment":"neutral","sentiment_score":-0.11630151036285585,"num_words":93,"start":2714.325,"end":2741.565},{"sentences":[{"text":"You can't you can't you can't you can't see the other ones.","start":2741.865,"end":2744.605,"sentiment":"neutral","sentiment_score":-0.19624927391608557},{"text":"You can't the first one you can see, you can usually avoid, but it's the one it's the ones behind him.","start":2745.065,"end":2750.25,"sentiment":"neutral","sentiment_score":-0.02086626866921073},{"text":"And you're doing it over east, did you just say?","start":2757.85,"end":2760.19,"sentiment":"neutral","sentiment_score":0.051975426822900773},{"text":"And then you come back when do you when do you come back over Easter, do you?","start":2768.025,"end":2771.7852,"sentiment":"neutral","sentiment_score":0.027052160681170577},{"text":"Or oh, so you're gonna you're gonna skip you you're gonna be down there before that Easter weekend, and then you're gonna leave after the Easter weekend.","start":2771.7852,"end":2782.79,"sentiment":"neutral","sentiment_score":0.035162575611913646}],"sentiment":"neutral","sentiment_score":-0.009932786065699726,"num_words":87,"start":2741.865,"end":2782.79},{"sentences":[{"text":"Very, very, very wise because it might not be as bad this year because of what's happened, but Easter always is the the busiest busiest time to travel in in in the calendar year.","start":2784.53,"end":2802.955,"sentiment":"neutral","sentiment_score":0.08400778557338259},{"text":"Like, because it's only a short there's only a short few days, and everyone's going, well, let's go.","start":2802.955,"end":2808.015,"sentiment":"neutral","sentiment_score":0.1424965394867791},{"text":"But you're gonna see this year.","start":2808.42,"end":2810.42,"sentiment":"neutral","sentiment_score":0.04628890256086985},{"text":"You're not gonna see it as bad.","start":2810.42,"end":2811.94,"sentiment":"neutral","sentiment_score":0.01967735162803105},{"text":"But before but with the I don't I don't think you'll see I don't think you'll see half the people on the road.","start":2811.94,"end":2817.64,"sentiment":"neutral","sentiment_score":-0.0702112406168295}],"sentiment":"neutral","sentiment_score":0.04797521321399307,"num_words":88,"start":2784.53,"end":2817.64},{"sentences":[{"text":"But you'll have to keep you have to keep in mind too with what's happening in the the fuel business too and, like, maybe maybe some of these smaller places seem it might be very difficult to get fuel out of.","start":2830.7551,"end":2842.23,"sentiment":"neutral","sentiment_score":-0.026229015949023205},{"text":"So they'd probably it'd probably be like, when you're in Sydney, it'd probably a good place to probably fill it up because you probably have more chances to and when probably, yeah, pick pick your bigger places because I don't know I don't know what's gonna happen.","start":2842.23,"end":2856.945,"sentiment":"neutral","sentiment_score":0.04123728914047651},{"text":"You you you may you may never come back.","start":2863.5698,"end":2866.47,"sentiment":"neutral","sentiment_score":-0.008008602178759046},{"text":"It's it's a it's a you might have to you might be you might be calling Zevi from Young and say, well, I'm work I'm working from I'm I'm walking back back in the river in it too much, so I'll I'll I'll I'll I'll work I'll work from home.","start":2867.8098,"end":2880.2349,"sentiment":"neutral","sentiment_score":0.052072536572813986},{"text":"Did y'all did y'all get a hail soon today?","start":2893.83,"end":2896.09,"sentiment":"neutral","sentiment_score":-0.04390419460833073}],"sentiment":"neutral","sentiment_score":0.019225478161854718,"num_words":156,"start":2830.7551,"end":2896.09},{"sentences":[{"text":"Yeah.","start":2907.465,"end":2907.705,"sentiment":"neutral","sentiment_score":-0.020724954083561897},{"text":"We get a little we get a bit of bit of bit of rough bit of bit of rough in the stand that way, but we had a lot of we had a lot of rain.","start":2907.705,"end":2914.0251,"sentiment":"neutral","sentiment_score":0.0012396193730334442},{"text":"We had we did have a lot of rain.","start":2914.0251,"end":2915.805,"sentiment":"neutral","sentiment_score":0.08404893262518777},{"text":"And even Broken Hill got got got a bit of it too, which was nice.","start":2916.1401,"end":2919.44,"sentiment":"neutral","sentiment_score":0.23233681321144103},{"text":"But when for Broken Hill, Broken Hill bought the rain and the big rain's outside of Broken Hill, like, it like, you couldn't get when the rains happened, there was only there was only one way getting getting through to Broken Hill, and that was still the city highway.","start":2920.1401,"end":2934.115,"sentiment":"neutral","sentiment_score":0.046271157897628694}],"sentiment":"neutral","sentiment_score":0.05938800611025231,"num_words":110,"start":2907.465,"end":2934.115},{"sentences":[{"text":"And it was it was touch and go.","start":2934.575,"end":2936.495,"sentiment":"neutral","sentiment_score":0.06321624224074185},{"text":"That's where I got back through, but you couldn't when when I first come up through Will Kenya, it's it's still there's still water on the road through Will Kenya.","start":2936.495,"end":2944.415,"sentiment":"neutral","sentiment_score":-0.05198317461957534},{"text":"It's still it was it it it was completely and utterly blocked off from Will Canyon to Ivanhoe because I thought about I thought about maybe when I was coming back, I nearly went I thought I'll go over.","start":2944.415,"end":2954.57,"sentiment":"neutral","sentiment_score":-0.157127023793948},{"text":"Might go up to Ivanhoe, but I want I knew that Will Canyon was blocked off, but I didn't know that.","start":2954.57,"end":2959.095,"sentiment":"neutral","sentiment_score":-0.10244814200060708},{"text":"And I thought I was gonna slip across to Menindee.","start":2959.335,"end":2961.675,"sentiment":"neutral","sentiment_score":-0.10876067504286765}],"sentiment":"neutral","sentiment_score":-0.09648830519506225,"num_words":108,"start":2934.575,"end":2961.675},{"sentences":[{"text":"And but, luckily, I didn't because I would have been I would have to backtrack around back because I would have got stuck, and I would have had to go and I would have had to camp on the road somewhere, and I would have another five hours out of my journey.","start":2963.175,"end":2973.335,"sentiment":"neutral","sentiment_score":-0.10302878704924996},{"text":"It would have it would have taken me probably or probably six or seven.","start":2973.335,"end":2976.26,"sentiment":"neutral","sentiment_score":-0.21452105471066066},{"text":"It probably would have taken me but whether it is in nine hours, it would have taken me sixteen hours.","start":2976.26,"end":2981.4001,"sentiment":"neutral","sentiment_score":-0.19306578263640403},{"text":"Okay.","start":2982.66,"end":2983.16,"sentiment":"neutral","sentiment_score":-0.02012326568365097},{"text":"But, anyway, I'll better let you go.","start":2985.1401,"end":2987.16,"sentiment":"neutral","sentiment_score":0.029235374182462692}],"sentiment":"neutral","sentiment_score":-0.12805939352813553,"num_words":94,"start":2963.175,"end":2987.16},{"sentences":[{"text":"So thank you.","start":2996.915,"end":2997.635,"sentiment":"positive","sentiment_score":0.432334045569102},{"text":"I've got a couple of things to get done.","start":2997.635,"end":2999.395,"sentiment":"neutral","sentiment_score":0.16591761592361662},{"text":"I've gotta go see the real estate and bits bits couple of bits and pieces so I can get organized for tomorrow.","start":2999.395,"end":3005.07,"sentiment":"neutral","sentiment_score":0.08848943959244272},{"text":"But I did I did have you I did have you wrote down there, so I was I was ready for your tour.","start":3005.21,"end":3011.77,"sentiment":"neutral","sentiment_score":0.1157072720968205},{"text":"But I did I did have a sleep I did have a sleep in the door and I thought stuff, but I'm gonna I'm gonna have a sleeping, and I'm I'm gonna but thanks, Diana.","start":3011.77,"end":3023.155,"sentiment":"neutral","sentiment_score":0.20736090413161687}],"sentiment":"neutral","sentiment_score":0.15930355710746802,"num_words":92,"start":2996.915,"end":3023.155},{"sentences":[{"text":"But you you too, and you enjoy your enjoy your trip.","start":3023.155,"end":3026.275,"sentiment":"positive","sentiment_score":0.6202791089361365},{"text":"I look forward to when I'm talking to you in the next couple months.","start":3026.275,"end":3029.2349,"sentiment":"positive","sentiment_score":0.36828972079924177},{"text":"I look forward to hearing about your trip to the Riverina.","start":3029.2349,"end":3032.78,"sentiment":"positive","sentiment_score":0.6210597997361963},{"text":"The the the best the best place in the best place in Australia, the Riverina.","start":3035.7202,"end":3040.62,"sentiment":"positive","sentiment_score":0.6922033528486887},{"text":"I'm very I'm very far out towards the Riverina, but but, no, but surely the Gold Coast would be beautiful too.","start":3042.04,"end":3051.055,"sentiment":"neutral","sentiment_score":0.31410434877588633}],"sentiment":"positive","sentiment_score":0.4970836903279026,"num_words":72,"start":3023.155,"end":3051.055},{"sentences":[{"text":"I'd like I'd like I've never been up there.","start":3051.055,"end":3052.7349,"sentiment":"neutral","sentiment_score":0.16659441921446058},{"text":"I'd like to do it one day if it if it if it I told Debbie I did say it's Debbie years ago.","start":3052.7349,"end":3059.4548,"sentiment":"neutral","sentiment_score":0.13570025806193767},{"text":"I said I'd come and if I get out there, I'd come and see us.","start":3059.4548,"end":3062.07,"sentiment":"neutral","sentiment_score":0.10342324376106263},{"text":"That that that'll be that that'll be great.","start":3069.11,"end":3071.11,"sentiment":"positive","sentiment_score":0.4724615029990673},{"text":"When when things change a little bit later on, I'll have to give you the I'll give you the call to make sure that you're there, and I can come I I can tap in.","start":3071.11,"end":3078.615,"sentiment":"neutral","sentiment_score":0.050166942392076766}],"sentiment":"neutral","sentiment_score":0.1300815485831764,"num_words":90,"start":3051.055,"end":3078.615},{"sentences":[{"text":"Alright.","start":3082.755,"end":3083.2349,"sentiment":"positive","sentiment_score":0.3396260738372803},{"text":"Thanks very much, Dana.","start":3083.2349,"end":3084.595,"sentiment":"positive","sentiment_score":0.7263339757919312},{"text":"I'll let you be.","start":3084.595,"end":3085.655,"sentiment":"positive","sentiment_score":0.4248686507344246},{"text":"Will do, Dana.","start":3089.681,"end":3090.741,"sentiment":"positive","sentiment_score":0.39392130573590595},{"text":"Thanks.","start":3090.801,"end":3091.301,"sentiment":"positive","sentiment_score":0.5996747016906738}],"sentiment":"positive","sentiment_score":0.5173750152954688,"num_words":13,"start":3082.755,"end":3091.301},{"sentences":[{"text":"Bye.","start":3092.6409,"end":3093.1409,"sentiment":"neutral","sentiment_score":0.2334195226430893}],"sentiment":"neutral","sentiment_score":0.2334195226430893,"num_words":1,"start":3092.6409,"end":3093.1409}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Hi, Samuel. It's Dana from Okie Financial. How are you this morning?\n\nChannel 1: Oh, not too bad, Dana. How are you?\n\nChannel 0: I'm very well. Thank you. I had you booked in just to run through your updated statement of advice to alter those investments there. Is now still a good time there for you?\n\nChannel 1: Yeah. Sorry. Yeah. Yeah. It's a good time.\n\nChannel 0: Yeah? Oh, good. How's your week been so far?\n\nChannel 1: Yeah. It's been been been busy. It's, you know,\n\nChannel 0: Yeah.\n\nChannel 1: it's not constant with work, and, yeah, today\n\nChannel 0: Yeah.\n\nChannel 1: is my only my only day off. So\n\nChannel 0: Wow.\n\nChannel 1: we and it's been busy up a year in in Broken Hill, but it's\n\nChannel 0: Yep.\n\nChannel 1: been going been going good, though.\n\nChannel 0: Oh, that is really good. That's excellent. And you're picking up extra hours and enjoying your new role there as well.\n\nChannel 1: Yes. The the the the the work's good. It's it's, like, a lot of work, and then but it's not much there's not much money in it. So it's that's\n\nChannel 0: Yeah.\n\nChannel 1: that's the hard part of the job. It's\n\nChannel 0: Yeah.\n\nChannel 1: I might not be able to do it forever. I might have to get back into support role\n\nChannel 0: Yeah.\n\nChannel 1: work and to make a bit more money again.\n\nChannel 0: Yeah. Yeah. Yeah. No.\n\nChannel 1: But\n\nChannel 0: Understandable.\n\nChannel 1: at the at the moment, it's it's it's just it's getting me by, and it's somewhere different. It's something different. But, yeah, it was all for the let me see what happens. Everything's still crazy around the world at the moment.\n\nChannel 0: Yeah. It is a little bit, isn't it? But that's okay. I'm gonna send through this advice document to your email there. Before I do and before I jump into the call fully, I do need to just confirm we do record our calls for quality and training purposes.\n\nAre you happy for me to proceed with that?\n\nChannel 1: Hey. That's fine,\n\nChannel 0: Yep. Beautiful. And I'll do security there with you as well. We are discussing\n\nChannel 1: Dana.\n\nChannel 0: your personal information. So I'll just confirm your full name, your address, and date of birth I should have.\n\nChannel 1: Yep. It's Samuel Colin Joseph Jenkins.\n\nChannel 0: Yep.\n\nChannel 1: Date of birth, twenty fifth nine nine three, and\n\nChannel 0: Yep.\n\nChannel 1: the address is 12019 Denton Street, Brokerville.\n\nChannel 0: Beautiful. And your email address is still senuelcolin.jenkins@gmail.com?\n\nChannel 1: That's correct.\n\nChannel 0: Yep. Perfect. I'm just sending the advice document through to you there. Sometimes it's just easier if you can review the document with me. Are you gonna be okay to open your email and have a look at that one as I'm going through it?\n\nChannel 1: It could be able to.\n\nChannel 0: Yeah. If you can't, that is okay. It's just often a little bit easier, but just let me know how you go.\n\nChannel 1: It might take a little bit to get through.\n\nChannel 0: That's\n\nChannel 1: Have you\n\nChannel 0: okay.\n\nChannel 1: sent that now? Have you oh, no. It's come\n\nChannel 0: Yeah. Oh,\n\nChannel 1: through.\n\nChannel 0: beautiful. That's\n\nChannel 1: No. I've\n\nChannel 0: nice.\n\nChannel 1: been well, my my reception here is just hitting hitting\n\nChannel 0: Bit\n\nChannel 1: me.\n\nChannel 0: tough. Yep. Understandable. When you open that one through OdooSign there, it will just say sign document. You do click the button to continue through.\n\nThe alternative, if you don't wanna click that button to move forward, is I have attached the statement of advice as an attachment to the email. So you can just open that attachment if you prefer to.\n\nChannel 1: Right. I just opened hang on. And now she's put now now she's making it difficult to I got the email. It's just been very slow to I've clicked on the sign thing, and\n\nChannel 0: Yep.\n\nChannel 1: it's just it's\n\nChannel 0: Just\n\nChannel 1: my\n\nChannel 0: loading?\n\nChannel 1: oh, there it is. Yeah. For then do I click start?\n\nChannel 0: Not yet. No. So before you once you click start, it'll start to take you to the signing areas. What I'd like you to do first\n\nChannel 1: Yep.\n\nChannel 0: is just to be able to move through the document. I never want you to sign anything you haven't read through. So if we just go through those pages first, I can explain the advice to you. You can ask me any questions that you do have, and then you can take some time to review it.\n\nChannel 1: Yep.\n\nChannel 0: Okay?\n\nChannel 1: No drama office.\n\nChannel 0: Perfect.\n\nChannel 1: I just\n\nChannel 0: Excellent.\n\nChannel 1: got a pen.\n\nChannel 0: You're right. On the first page that you will see, it says statement of advice prepared for yourself, Samuel Jenkins, as of the 03/19/2026 is when we completed the document. Has been prepared by myself, Dana Taylor. I'm an authorized representative under Oakview Financial's Australian Financial Services license, and my registration with ASIC is 1304394. Our Australian Financial Services license is also noted there for you, and it's 513068.\n\nOkay? Just a little bit of housekeeping with the document there. The first couple of pages do note the best interest, Judy. As always with our documents, advice is provided in your best interest. We're here to help you meet your goals, and we are working towards your retirement goals with regard to your stay for this.\n\nSo we do have to know the best interest, Judy, in the advice document and outline how and why each of these recommendations are in your best interest. And as you are reading through this one, you will note that you will see that statement as part of all these recommendations. Okay?\n\nChannel 1: Yes.\n\nChannel 0: Beautiful. Areas that we have scoped into the advice at the moment. So we've scoped in superannuation. We had noted when we spoke last time there had been some underperforming investments there. So we've looked at replacing those with something that has shown greater past performance, looking to remove anything underperforming and have you super working harder towards the, you know, your retirement goals there.\n\nAll notes, all yeah. Albeit at the moment, we are seeing the market ups and downs. It is a little bit volatile out there. However, we are working towards your goals. Okay?\n\nChannel 1: Thank you.\n\nChannel 0: Areas that we have not provided advice on as part of this document is the insurance side of things. So we did look at that last time for you. Given your health, new cover was not gonna provide favorable terms, so we are retaining your current insurance cover at the moment. Down the track, we can always look to review that if the time comes or if we're able to get some more favorable terms. We're not looking at any personal investments at the moment, so you do have your investment properties there.\n\nYou are kinda paying those down. You did maybe have a goal down the track of possibly selling one of those and investing some money or utilizing the funds to pay down your other investment property. It's something you're looking at down the track, and we can always provide additional advice down the track in relation to that. Okay?\n\nChannel 1: Thank you.\n\nChannel 0: And debt management, so we're not providing advice at the moment to help pay down the debts. However, you you know, you're paying those down fairly comfortably, and one of them is nearly gone, essentially. But down the track, if you do have any cash on budgeting advice, we are here and can assist you in those areas\n\nChannel 1: Yes.\n\nChannel 0: as well. Okay? It is a limited advice document. So if you scroll down to page number six, it just lets you know that when it comes to the advice, it is a limited scope document which goes in and out areas that we are providing advice on in areas that we are not. The advice that we are and are not as noted above do have their little reasoning.\n\nSo the areas that we are providing advice on how and why and what your goals are and what we are tracking towards, the areas that have been scoped out, essentially noting that we are scoping those areas out, there are risks of scoping those areas out, and we can provide advice down the track to assist you in those areas. When it comes to insurance side of things, we do look at personal insurances. So we look at life, TDD, income protection, trauma cover, anything such as house, motor, business liability, home and contents, things like that. They are general insurances, and we can refer you to a general insurance broker if you do require the services of reviewing your insurance cover. When it comes to the the bottom section there, it says under the Better Advice Act 2021, I am a relevant tax provider.\n\nSo it does mean that I can provide financial advice in relation to tax and tax related issues. This just states that we are advisers and not tax accountants. So we don't do your tax return for you, but we can refer you to an accountant should you need the services of one. But as under the act, we can provide financial advice and tax and tax related issues for you. And the last statement there just noted another solicitor that so we don't draft up wills for you.\n\nIf you did need the services of a solicitor, we can always refer you to one who can draft up a will accordance with legislation making it as little, you know, at least contestable as possible. Okay?\n\nChannel 1: Yep. Yep.\n\nChannel 0: Beautiful. To make if you scroll down to the about you section, that's the information that we had on you as of the last fact find there when we last caught up a few weeks ago. Has there been any major changes in your circumstances since then? Is that still fairly accurate, or is there anything you would want updated?\n\nChannel 1: Well, it's pretty yeah. Well, I'll be 33 this year.\n\nChannel 0: Yep. You will be. Yeah.\n\nChannel 1: Not not not not 33 yet, but it's saying I'm 30\n\nChannel 0: Yeah.\n\nChannel 1: three, but that's I will be. But\n\nChannel 0: Yeah. So that's just basing the age on, you know, this year.\n\nChannel 1: Yeah. That's that\n\nChannel 0: Income\n\nChannel 1: that that's\n\nChannel 0: hasn't\n\nChannel 1: what\n\nChannel 0: increased yet? No?\n\nChannel 1: no. No. No. Definitely not even pushing pushing to get to pushing to get to that. I just hear that yeah.\n\nSo this it's going backwards a little bit coming up here when I then when I was\n\nChannel 0: Yeah.\n\nChannel 1: a support worker.\n\nChannel 0: Yeah.\n\nChannel 1: But needed it needed to get away. But yeah.\n\nChannel 0: Yeah.\n\nChannel 1: So we'll just see we'll just see what happened, but I don't\n\nChannel 0: See\n\nChannel 1: think\n\nChannel 0: how\n\nChannel 1: it's\n\nChannel 0: it goes?\n\nChannel 1: gonna I don't think it's gonna increase staying staying here and breaking you at the club. But\n\nChannel 0: No.\n\nChannel 1: but, anyway, it's, it's what it is for the time being.\n\nChannel 0: Yeah. That's okay. It's not a problem at all. All good. The next page there, sorry, looking at your page number eight, we've got your assets and liabilities there.\n\nThis is the the values of your property, your your raise account, any other investments and assets that you do own versus the liabilities that we discussed last time. I know your property mortgages could have increased or decreased just a little bit since then, but are there any major changes you would want updated on here since we last caught up? No.\n\nChannel 1: No. I don't think so.\n\nChannel 0: No. That's okay. It's not a problem at all. We'll keep updating those as time changes. It's not a problem at all.\n\nUnderneath that, we do have your current hub 24 super balance as noted when we provide it or when we did the document up. And then on the next page, it outlines your insurance cover. So we're not providing any advice on the insurances at the moment, but we do like to note the level of cover that you do currently have in the document for you. Okay?\n\nChannel 1: Yeah. Have I have I gone back under 50,000 in\n\nChannel 0: It has gone a little bit under there. Yeah.\n\nChannel 1: the.\n\nChannel 0: So $49.09 $5.04 with the market fluctuations,\n\nChannel 1: I think you have\n\nChannel 0: but\n\nChannel 1: that\n\nChannel 0: we'll\n\nChannel 1: 52 about a couple months ago. I mean, I'm 51\n\nChannel 0: yeah.\n\nChannel 1: or something. It's not\n\nChannel 0: Yeah.\n\nChannel 1: looking\n\nChannel 0: Yep. Well, look, it's it's the normal ups\n\nChannel 1: good,\n\nChannel 0: and downs\n\nChannel 1: is\n\nChannel 0: that\n\nChannel 1: it?\n\nChannel 0: we are seeing, and, like, no one likes to see the super going backwards at all, but it is normal to see the market fluctuations there. So whilst we are looking to alter the investments there and we have seen some drops, we are gonna sell some of the investments that you do have. We are gonna cement some of the losses to offset some of the gains to put you in a portfolio that has shown greater past performance and hopefully have that recovering over the next couple of years for you as well. Okay?\n\nChannel 1: Yeah. Thank you.\n\nChannel 0: Yep.\n\nChannel 1: Appreciate\n\nChannel 0: That's\n\nChannel 1: it.\n\nChannel 0: okay. To make this easier, if you go down to page 18 for me, I'll take you through the recommendations, but this just shows you the changes that we are making to the portfolio. So we are working towards your goal of being able to access super at about the age of 60 there. You are still very young. You've got a good 27 ahead of you before you're able to access super at this stage.\n\nChannel 1: What\n\nChannel 0: But\n\nChannel 1: page\n\nChannel 0: in\n\nChannel 1: did\n\nChannel 0: working\n\nChannel 1: you say?\n\nChannel 0: to\n\nChannel 1: Sorry?\n\nChannel 0: sorry.\n\nChannel 1: Oh, you said you go to a certain page.\n\nChannel 0: Oh, 18. I'm so sorry.\n\nChannel 1: No. No. You're alright. You're alright. I just because\n\nChannel 0: That's\n\nChannel 1: I was\n\nChannel 0: okay.\n\nChannel 1: doing it on the phone. It's just it's a bit it's a bit it's a bit slower.\n\nChannel 0: This\n\nChannel 1: Yeah.\n\nChannel 0: flower? Yeah. That's\n\nChannel 1: Yeah.\n\nChannel 0: okay.\n\nChannel 1: No. I'm I'm with you now. Sorry.\n\nChannel 0: Oh, yeah. You're fine. All good, Samuel. With this one here, you'll see in order to sort of help you to reach that goal, we are looking at cementing some of the losses that the market has seen in order to alter the portfolio and make some changes there. So one of the things we did talk about was that Ben along Australian equities has underperformed pretty heavily here.\n\nOn that table, you'll see it's one, two, three, four, five, six investments down. You'll see we are looking to sell all of that investment. So while this has been down and this has has been sort of holding a lot of the portfolio back over the last couple of months there, we are looking to cement that loss and sell that investment out. Essentially, the business\n\nChannel 1: Okay.\n\nChannel 0: has had\n\nChannel 1: Which\n\nChannel 0: a look\n\nChannel 1: one do\n\nChannel 0: at it.\n\nChannel 1: you which one do you sell them?\n\nChannel 0: The the Benelong Australian Equities. That's the one that we talked about last time.\n\nChannel 1: Yep. So it's the only one you're selling?\n\nChannel 0: Nope. So we're gonna sell a few other things as well. So what we're gonna do is we're gonna actually gonna sell off a little bit of the, BetaShares cybersecurity, just to kind of rebalance the portfolio back a little bit because you're a little bit overexposed at the moment. We\n\nChannel 1: Yeah.\n\nChannel 0: you did wanna get rid of all of the India quality ETF as well. So that's the second one down that has been underperforming a little bit in your portfolio, and that was one of the ones that you wanted to see gone. So we're gonna get rid of all of that. And then the Global Healthcare, we are gonna sell that one off as well and just put some other things in the portfolio. We're gonna keep some S and P 500.\n\nAs much as The US is seeing a bit of volatility there, having exposure into The US market is still very important and over the longer term does have greater returns. So\n\nChannel 1: Yeah. No.\n\nChannel 0: we\n\nChannel 1: I\n\nChannel 0: are looking to\n\nChannel 1: I\n\nChannel 0: buy\n\nChannel 1: I agree\n\nChannel 0: some of\n\nChannel 1: with\n\nChannel 0: that.\n\nChannel 1: I agree\n\nChannel 0: Yep.\n\nChannel 1: with keeping that. I don't wanna sell that one. I'd like\n\nChannel 0: Yep.\n\nChannel 1: to have a bit in, still have a bid in there even though I'm not\n\nChannel 0: Perfect.\n\nChannel 1: comfortable what The US are doing. But\n\nChannel 0: Perfect. Well, we are definitely buying into that one there for you, and then you'll also be selling off the Raffy 200. That's essentially giving you some exposure into Australian equities. We're also getting rid of the ban along Australian equities. That was the one that was holding your portfolio back that we really wanted to get rid of the business review.\n\nThat one is no longer performing. It's no longer a quality investment to stay in, and that is the biggest one that has seen the drops in your portfolio. So we are getting rid of all of that, and it does cement a little bit of the losses. We are also removing the JPMorgan Global Research enhanced equity funds. So whilst it hasn't had the best returns, the portfolio I'm putting you into means that we need to get rid of that investment.\n\nWe are keeping physical gold, but we are rebalancing it back a little bit. So you're over physical gold. You've got about 9.4%, so we're just rebalancing it, selling it back. So you'll still\n\nChannel 1: Yep.\n\nChannel 0: keep 7% invested in physical gold, which is still important to keep and has seen really good growth. Okay?\n\nChannel 1: Right. Yep.\n\nChannel 0: With the bank hybrids there, we are looking to reduce the exposure there. These are defensive sort of lower risk investments, and we you're in a high growth portfolio, so you don't need to have a lot of these defensive investments. Essentially, we are just removing a little over 2%, so 2.1 of the investment and bringing it back to 5% invested there. And then we're selling all the other investments to build this portfolio up. You'll be buying into the iShares European market at 9%, Japan at 5%, the Vanguard all world x US.\n\nThis is giving you exposure\n\nChannel 1: Yeah.\n\nChannel 0: to essentially the entire globe except The US because we have the S and P 500 there for that. And\n\nChannel 1: Yeah.\n\nChannel 0: then\n\nChannel 1: We don't\n\nChannel 0: instead\n\nChannel 1: wanna\n\nChannel 0: of yeah. Yep.\n\nChannel 1: yeah. I\n\nChannel 0: And then\n\nChannel 1: I I get you I get you there because we give already got the the the f and\n\nChannel 0: yeah.\n\nChannel 1: p five\n\nChannel 0: Yep.\n\nChannel 1: 100. I think\n\nChannel 0: Absolutely.\n\nChannel 1: that's isn't isn't that one of the one of the biggest ones that The US have had for decades? Yeah.\n\nChannel 0: Absolutely. Yeah. The\n\nChannel 1: I've had\n\nChannel 0: the s it's good, isn't it? The the iShares\n\nChannel 1: they're\n\nChannel 0: S and P\n\nChannel 1: they're\n\nChannel 0: 500\n\nChannel 1: at index\n\nChannel 0: tracks\n\nChannel 1: fund, aren't they?\n\nChannel 0: they absolutely are. This tracks the S and P 500 index, and one of the cool things about having the index is within that index is is tracking the top 500 companies. But at any one important time, you could be tracking anywhere between 500 to 520 different companies. The important thing with the index there is that the creators of the index, so they do meet the investment can be around the index to meet every quarter each part of the year, and they do look at what companies are eligible to be in the S and P 500 index. If those companies no longer meet that criteria, they are removed out of the index and something else is placed in its place.\n\nSo you are always tracking the top companies in The US, and those companies are removed when they're no longer, you know, eligible to be in the index. So it is a really cool thing to be in. It means you're always tracking the top 500 companies no matter what they are, and The US does over the longer term see great returns. It's just the shorter term, we see a lot of volatility, and Australia tends to to follow suit with The US as well. Does that make sense?\n\nChannel 1: Yep. Yep. So when\n\nChannel 0: Yep.\n\nChannel 1: we when you sell off all this, how much am I am gonna lose? What what's it gonna what's it what's it gonna bring it back by\n\nChannel 0: Yep. I'll show you that. Yep.\n\nChannel 1: until\n\nChannel 0: That's okay.\n\nChannel 1: yeah.\n\nChannel 0: I'll show you that when we go down a little bit. The last one here is a a BetaShares Australian 200, the top 200 companies in Australia, and that is essentially replacing the Bennelong Australian Equities, and you'll be\n\nChannel 1: Yeah.\n\nChannel 0: buying\n\nChannel 1: We're\n\nChannel 0: into\n\nChannel 1: not\n\nChannel 0: that.\n\nChannel 1: we're not yet oh, so so I'm not I haven't bought into that\n\nChannel 0: Yeah.\n\nChannel 1: one yet, have I?\n\nChannel 0: Not yet. No. We're going to, though. So we're selling off Bennelong and buying into the a 200 there. That tracks the top 200 companies on the ASX.\n\nIt's more passively managed. It's lower\n\nChannel 1: Yeah.\n\nChannel 0: cost\n\nChannel 1: Probably\n\nChannel 0: than\n\nChannel 1: one\n\nChannel 0: Bennelong\n\nChannel 1: that I should\n\nChannel 0: was.\n\nChannel 1: have been in in the first place, that one. The\n\nChannel 0: Well,\n\nChannel 1: the\n\nChannel 0: to be honest, when you were put in Bennelong, up until kind of the last, you know, year, it has actually seen some very good returns. It did see a lot of volatility around COVID times. But up until that point, it actually has seen some really brilliant returns. So it wasn't a bad fund to be in at the time. It's just that it's no longer a good fund to remain in now that\n\nChannel 1: Yes.\n\nChannel 0: with what's going on with that fund. Okay?\n\nChannel 1: Well, I see. Yes.\n\nChannel 0: You see, if you go down to page number 20 for me, this just sort of shows you the cost of all of that. So when we look at and it's important we do look at the CGT consequences. So just like you do a personal tax return every year, your super fund also does a tax return every year as well. To make the changes that we have there, we essentially see the CGT, and it's in the difference column at the very top to be about $7. I did look at lots of different alternatives and different investment options and altering to different, you know, changing a few other things around with the investments.\n\nSo this worked out to be the cheapest, most cost effective side of things. So your current balance there is $49.09 $5.04, and the recommended, once they complete the changes, we estimate to be $49.09 $4.07. And it would cost you about $7 in CGT consequences to make the changes in the portfolio.\n\nChannel 1: To make the changes in the port part. The the\n\nChannel 0: Yep.\n\nChannel 1: yeah. Righto. Yeah. That's\n\nChannel 0: Yeah.\n\nChannel 1: we're\n\nChannel 0: Not\n\nChannel 1: not gonna\n\nChannel 0: bad.\n\nChannel 1: we're not gonna we're we're not gonna get up to about $7.\n\nChannel 0: No. No. And the good thing is while spend along is down and some of those investments have seen a bit of volatility, because we are cementing the losses that they've seen, it's offsetting any offsetting any gains of changing any other other part of the portfolio. So we're essentially utilizing those negative returns to offset any gains so we can change the entire portfolio for you and look at something cheaper and that has been working a little bit better. Okay?\n\nChannel 1: Yeah. Yeah. It's it's necessary.\n\nChannel 0: Yeah.\n\nChannel 1: So yeah. But\n\nChannel 0: Absolutely.\n\nChannel 1: I I've put up when when you when you went through it with me about a month ago or whatever, I'm like, well,\n\nChannel 0: Yeah.\n\nChannel 1: I can't let it I just can't let it keep sliding down like that because I'm\n\nChannel 0: No.\n\nChannel 1: yeah. It's gonna end up it's gonna end up it's gonna end up dwindling away. The one with those few companies that were just bringing it back.\n\nChannel 0: Absolutely. And you'll see on this table here, so the CGT is about $7. There is no change in the administration fees because they're not changing the platform. Essentially, retaining hub 24 is still appropriate. Hub 24 is still a very good platform.\n\nIt's still working for you. It's just if we will look to look at moving you to another platform, you would have to complete a full sell down of your portfolio, and that would create highest tax consequences for your fund resulting in a lower overall balance than moving in. So we don't need to really move. Hub twenty four is still working. It's still a good platform.\n\nIt's still got all the investments that we need to be able to make the changes, and it actually has a lot more investment access than other platforms out there. So\n\nChannel 1: Yes.\n\nChannel 0: I'm\n\nChannel 1: Yes.\n\nChannel 0: not recommending we move from Hub twenty four. We just make those changes there. So it doesn't change the admin fee. However, it does reduce the investment fee. So the newer portfolio has a lower investment fee, which means for the year, we can expect you to save about a $116 in investment fees.\n\nIt's more money remaining in your portfolio working harder for you than being\n\nChannel 1: Well, that\n\nChannel 0: paid out\n\nChannel 1: helped\n\nChannel 0: in\n\nChannel 1: that\n\nChannel 0: fees,\n\nChannel 1: helped\n\nChannel 0: which is\n\nChannel 1: that\n\nChannel 0: good.\n\nChannel 1: that helped a little bit.\n\nChannel 0: Absolutely. No other fees noted there. As we mentioned, you're not paying an ongoing service fee at the moment. As was promised initially, Savvy was turning it on till we get your balance to a 100,000, so that's not included there for you as well. Okay?\n\nChannel 1: Thank you.\n\nChannel 0: And we've got your contributions going in based on your current income there at the moment, and you're not paying insurance premiums out of your super, which is a benefit to you as well. Okay?\n\nChannel 1: Yeah. I'm paying that out in the iron pocket.\n\nChannel 0: Yeah. At the very bottom here, you'll see the two different portfolios. Now because the bank hybrids you have in your portfolio haven't been around for five years, we can't do a five year average return. So we're looking at a three year return. The portfolio you have been in, and we know you haven't received 14.74%, but the portfolio you're in, when we look at the average return over the past three years, this is what essentially has averaged.\n\nWith the newer portfolio, it's called our OBLA high growth portfolio. It's essentially seen over the past three years a greater past performance. Now I am honest. I don't expect you to get 17.39% every single year. You know, some years will get a negative.\n\nSome years will get one or two percent. Some years, we might get 20%, some years we might get about 15%. It just depends\n\nChannel 1: Yes.\n\nChannel 0: on what the market does. But when we look at this portfolio we're moving you into and the past data, it has averaged this kind of a return over the past three years, which shows and that's what we wanna look at. We have to look at past returns to see what we're hoping for moving forward. If a portfolio has had a longer track record of greater returns, then we can sort of hope that it's gonna perform the same way moving forward or very similar way moving forward. And we just review things with you each year.\n\nSo if something is working now, but it's not working in a year or two or five's time, then we'll look to remove that ad and keep adjusting your portfolio with you. Does that make sense?\n\nChannel 1: Yeah. My\n\nChannel 0: Yep.\n\nChannel 1: trench.\n\nChannel 0: Beautiful. If you sort of scroll down to the next page, it shows you that by moving into this portfolio, if you were able to obtain the return that it has seen in the past, moving forward over the next five to ten years, this is where you could end up and could be projected to. We would like you to get as close to this figure as absolutely possible, but it does depend upon market reaction. So we'll just keep reviewing things with you and working towards those goals. Okay?\n\nChannel 1: That that I can't say that I can't say that app number. That would be that would be nice.\n\nChannel 0: Let's keep going. We'll keep trying.\n\nChannel 1: But that's it. So a lot in five years' time, I'd like I'd like to say that a 109,000. That'd be great.\n\nChannel 0: It'd be great. And, look, that honestly is a realistic goal. You've got your contributions. You are still working, you know, depending on what happens with your wage, with increases, you know, whether you go back to your old roles or whether you stay where you are, we are working towards that. So over the next five years, I'd love to see us working towards that goal of getting you up over that 100 k at the least, and then we can kinda build from there.\n\nThe other side is when your balance increases, smaller changes make a big difference. So if you look at your super now, you know, a 17% return is only it's, you know, a big return, but it makes a smaller change to your portfolio now. When you have one to 200,000 in super, that same rate of return is gonna have a much greater effect for you.\n\nChannel 1: Yeah.\n\nChannel 0: So\n\nChannel 1: It get it it it generates it generates\n\nChannel 0: Yep.\n\nChannel 1: faster.\n\nChannel 0: Yeah. Absolutely. It compounds faster. And making these changes now, because you are in your low thirties, you're still so young, you've got a lot of time ahead of you, making these changes now means that the long term compounding, you've got time for your portfolio to start working, to recover from the CGT consequences, and then to start compounding again for you. Okay?\n\nChannel 1: Yeah. Yep.\n\nChannel 0: Perfect. That is essentially all of the recommendations there. Now as I kinda mentioned, there's no up front or no ongoing fees charged at the moment. This is all fully complimentary until we get your balance up there as per Debbie's promised to you years ago. It does mean that when we get your balance up, we will have to start charging fees for our services.\n\nThere is a lot of work that goes into what we do, but we're here to help you. And we wanna get you super working harder for you. So that's why that is currently turned off, and you'll see that essentially noted on page 24 for you as a confirmation.\n\nChannel 1: But\n\nChannel 0: If\n\nChannel 1: when when\n\nChannel 0: you\n\nChannel 1: that\n\nChannel 0: are happy\n\nChannel 1: is that\n\nChannel 0: you're\n\nChannel 1: that time that time comes. Yeah. But when that when that time comes, so I agreed to that. But we did that. That's when\n\nChannel 0: at\n\nChannel 1: I'll I'll be asking, try and push it even further because yeah. I wanna because I don't know how much it's gonna when it gets to a 100,000, I don't know how much a fee\n\nChannel 0: Well, our fee stays at 1.65% per annum at the moment, and that'll essentially be what you agree\n\nChannel 1: I'll\n\nChannel 0: to\n\nChannel 1: be\n\nChannel 0: at that\n\nChannel 1: charged.\n\nChannel 0: particular time. We will keep reviewing things with you moving forward, but we do have to eventually turn our fees back on because we are a professional service. So there's a lot of work that goes into what we do, and we normally don't sort of do this for every client with a lower balance. This is sort of something that's specific just to you. But when we get to that 100 k balance, they're definitely gonna have to look at turning the fees back\n\nChannel 1: Well,\n\nChannel 0: on.\n\nChannel 1: that's\n\nChannel 0: We'll\n\nChannel 1: why\n\nChannel 0: show\n\nChannel 1: that's\n\nChannel 0: you\n\nChannel 1: why\n\nChannel 0: what\n\nChannel 1: I\n\nChannel 0: that\n\nChannel 1: say\n\nChannel 0: looks\n\nChannel 1: when I\n\nChannel 0: like.\n\nChannel 1: was talking to Debbie\n\nChannel 0: Yeah.\n\nChannel 1: in the first place, because I help I help him put in a few reviews together and things like that. So I I give\n\nChannel 0: Yeah.\n\nChannel 1: some good reviews for you guys as\n\nChannel 0: Yeah.\n\nChannel 1: well. So that was a bit that's why that was why Debbie said you helped me because\n\nChannel 0: Yeah.\n\nChannel 1: I reviewed you guys where I just was we're pretty new in the company\n\nChannel 0: Yeah.\n\nChannel 1: when\n\nChannel 0: Yeah.\n\nChannel 1: I yeah. So I got\n\nChannel 0: Yeah.\n\nChannel 1: to help him along, but to to give me to give me a hand. But, yes. But when we that's a long way down the track to get to that 100,000, and, yeah, I'm hoping that it gets there soon.\n\nChannel 0: Yep. Absolutely. And, look, when we get to that point, I'll show you what that looks like. We will have to update the advice to reflect so you can see the outcome based on that. But that is a conversation for down the track.\n\nBut I do like to be open and honest and let you know this is obviously what it says at the moment. This is what we're on track for, and I wanna obviously\n\nChannel 1: Yes.\n\nChannel 0: honor sorry, honor the things that Savvy had promised in the past and making sure that we are working harder for you as well. So it is all noted in there for you so you have it in writing as well. Okay?\n\nChannel 1: No. Thank you.\n\nChannel 0: That's okay. Essentially, if you decide to take on the advice and sign the document there, once it comes back to us, all we need to do is complete an investment switch within the fund there. It's something that we do on our end. You'll probably see the buys and sales occurring in there. Once the investment switch has been completed, we can do a bit more of a catch up down in the next few months to see how things are tracking and what's happening and, you know, see how we're going from there.\n\nWe'll still do your regular reviews each year to make sure we're on track and look at what other advice we might need to provide and give you regular updates there as well. But it is essentially a nice easy document. Just a bit of an investment switch, removing some underperforming investments, replacing them with investments that have had a greater track record, and making sure we're working hard harder towards your investment goals with your super there. Okay?\n\nChannel 1: Yep.\n\nChannel 0: Perfect. Do you have any questions in relation to any of that at all?\n\nChannel 1: Not not not yet.\n\nChannel 0: No. That's okay. What I'll get you to do is, as you are kind of reading through, there is a few extra pages in there. It's got the advantages, the disadvantages, the risks involved, any warnings that we've got noted there, and your best interest due to these statements as well. You're welcome to have a really good read through those.\n\nLet me know if you do happen to have any questions, Essentially, to give you a bit of an idea, removing these underperforming investments and altering the investment strategy now is in your best interest because doing it when you're younger means that you do have a greater time to allow for compounding and allow your portfolio to recover. I did look at, as I mentioned, changing the investments completely and doing a full sell down and moving things. However, a $7 CDT is much greater than, you know, having a $150 CDT. So the\n\nChannel 1: Yeah.\n\nChannel 0: tax\n\nChannel 1: Yeah.\n\nChannel 0: was\n\nChannel 1: Yeah.\n\nChannel 0: better\n\nChannel 1: Well,\n\nChannel 0: on this recommendation.\n\nChannel 1: yeah. Well, I don't wanna just keep losing keep losing money on things that have things that may never recover.\n\nChannel 0: Yeah. Correct. Correct. The report follow that we're moving into has demonstrated a stronger past performance. So moving forward, it can put you in a position to to get greater potential returns there.\n\nHowever, we do know that markets are fluctuating and returns are never guaranteed. So feel free to run through all of that in a bit more detail. Let me know if you do have any additional questions there. And, yeah, if you're happy to sign and return that one back, we'll get you to sign and return it back so we can have those changes implemented for you. Okay?\n\nChannel 1: Yeah. Yeah. And just going back on my insurance policy that I\n\nChannel 0: Yeah.\n\nChannel 1: took out, it's still it's still it's still I think I took it out for ninety days. So if something happens\n\nChannel 0: Yeah.\n\nChannel 1: to me, I\n\nChannel 0: Yep.\n\nChannel 1: can't claim for so but I but let me say if something happens, first of all, I contact you guys because because I\n\nChannel 0: Yep.\n\nChannel 1: don't know how to how to go through\n\nChannel 0: Yeah.\n\nChannel 1: through that if something did happen. And,\n\nChannel 0: Yep.\n\nChannel 1: yeah, if I if something\n\nChannel 0: Yeah.\n\nChannel 1: if an illness happened or something, then I gotta I've gotta yeah. I've gotta I've gotta I've gotta because I've gotta find out a way to get something if if I do go down.\n\nChannel 0: Yes. Absolutely. So with your income protection policy, you've got that ninety day waiting period. So if you're unwell and you can't go to work due to illness or injury, even when you're on a the waiting for new client claims, still call us and tell us. We'll help you to liaise.\n\nWhen that ninety days is up, then we can start the claims process. But it kinda helps us to understand that you are in the process of not being able to go to work, that we do have that waiting period, and we can kinda get whatever we can together. We can let the insurer know that you're off work due to this occurring, that we are gonna make a claim. And as soon as the paperwork can be completed, then we will help you do that. They will need doctor's reports.\n\nSo if you are off work due to illness or injury, do go to the doctor and confirm the likelihood of meeting that waiting period. The doctors do have to generally provide some doctor's records to show what the injury is, how long you're expected to be off, and things like that. But, absolutely, we're we're look helping you to look after these policies. So if anything happens at all with life, CPD, income protection, trauma, you just call us, and we will help you with that claims process. Okay?\n\nChannel 1: Yeah. Because that's why I'm trying to also I haven't nothing ever happened, but I I I am realistic.\n\nChannel 0: Yeah.\n\nChannel 1: I know things do happen. That's why I'm\n\nChannel 0: Yeah.\n\nChannel 1: just trying to build up my holiday leave again as well. So if\n\nChannel 0: Yeah.\n\nChannel 1: it as well, I I now wanna like, there's no at the moment with fuel prices, I'm I'm stuck here and broke in here. I'm not I'm not down. I'm not I'm not I'm not down anywhere. I'm not\n\nChannel 0: Not\n\nChannel 1: even going\n\nChannel 0: going\n\nChannel 1: back.\n\nChannel 0: anywhere.\n\nChannel 1: No. No.\n\nChannel 0: Yeah.\n\nChannel 1: I want to go down to South Australia, but I don't want it I don't want it at the moment. I wanna say I've had that what build that leave up. If something something\n\nChannel 0: Yeah.\n\nChannel 1: did happen, I'd be able to cover my because I know it's ninety days, and I've gotta still pay the\n\nChannel 0: Yeah.\n\nChannel 1: mortgage. And I still won't have\n\nChannel 0: Yeah.\n\nChannel 1: I won't have any income protection for at least ninety days after that.\n\nChannel 0: Yeah.\n\nChannel 1: So I would I would try and I'd have to have Sutton, another another source of backup to get to that ninety days.\n\nChannel 0: Yeah. It's just that ninety days that needs to sort of cover with savings and or if, you know, you're receiving a bit of rent that you can use to pay your bills and things like that. But once that we hit that ninety days and get the paperwork in, generally, so long as everything is approved and the claims documents that were received back nice and quickly, they will pay within the next sort of thirty days. But it does mean that it's a hundred and twenty days without the money.\n\nChannel 1: That's\n\nChannel 0: Yeah.\n\nChannel 1: that's that's that's gonna be at least at least four months.\n\nChannel 0: Yeah. Yep. Yep.\n\nChannel 1: But\n\nChannel 0: You get use\n\nChannel 1: I'm\n\nChannel 0: ninety\n\nChannel 1: just\n\nChannel 0: days\n\nChannel 1: I'm\n\nChannel 0: before\n\nChannel 1: just writing\n\nChannel 0: you can make\n\nChannel 1: down.\n\nChannel 0: the claim. Yeah. And then once the claim is received and the even that ninety day period, they try to process it as quickly as possible, but it does mean getting the reports to the doctors and things back on time. And then once the claim has been approved, which can be done fairly quickly so long as everything kind of is received, you should be able to receive the first payment within thirty days. So, realistically,\n\nChannel 1: Right. Well, I'm\n\nChannel 0: you\n\nChannel 1: gonna\n\nChannel 0: need about\n\nChannel 1: write\n\nChannel 0: a 100\n\nChannel 1: down\n\nChannel 0: and\n\nChannel 1: here\n\nChannel 0: twenty\n\nChannel 1: at\n\nChannel 0: days.\n\nChannel 1: least at least four months. I'm I'm gonna write down just for my own record. I'm gonna go I'm gonna give\n\nChannel 0: Yeah.\n\nChannel 1: it four I'll say\n\nChannel 0: Yep.\n\nChannel 1: four to six months to give them. So I know that I had to have I dread looking at stuff like that, but it it's it's fact if something happened. So I don't wanna\n\nChannel 0: Absolutely.\n\nChannel 1: be I don't wanna I don't wanna I don't wanna get to that thing and go, well, I didn't didn't know what was gonna happen.\n\nChannel 0: Yeah. Absolutely.\n\nChannel 1: So but, anyways, I've got that I've got that right here. Thank thank you for that.\n\nChannel 0: That's okay. It's not a problem at all. It's been a pleasure to put those together for you. Yeah. As I said, have a read through it.\n\nIf you finally have questions, let me know. I'm more than happy to talk you through anything or answer anything. Okay?\n\nChannel 1: Alright. Thank you. Is\n\nChannel 0: That's\n\nChannel 1: there\n\nChannel 0: alright.\n\nChannel 1: any any other pages we're gonna go through there? Or\n\nChannel 0: No. That's basically everything. Yeah. It's a nice easy one. Just we've touched all the areas that we need to sort of touch on.\n\nYou just get to go back and have a bit of a read through it all. There's a lot more pages, obviously, than what I've kind of gone through, but I've sort of touched on the things that need to be touched on so that I'm not providing too much useful information to you. And you can kinda go back and just read those additional bases. Some people just like to go through the basics and then take some time to read it and take it in and then come back with any additional questions if there are any. Okay.\n\nChannel 1: Right. Yeah. No no dramas.\n\nChannel 0: Yeah.\n\nChannel 1: Well, I'll just while you're here, I'll sign it,\n\nChannel 0: Yeah.\n\nChannel 1: make\n\nChannel 0: Okay.\n\nChannel 1: sure that that works. I think I've clicked I think I'm down with you. I think it's hang on. Trying to figure out how to do this.\n\nChannel 0: That's okay.\n\nChannel 1: Oh, well, I don't know. It's just automatically done it, I think. I know. So if I just click sign, there's a button called sign all.\n\nChannel 0: Yep.\n\nChannel 1: Anyway.\n\nChannel 0: And then if you press that button\n\nChannel 1: Next.\n\nChannel 0: yep.\n\nChannel 1: Alright. Do I put my date of birth in?\n\nChannel 0: No. You should just it should automatically date it for today's date. So if you just keep pressing next.\n\nChannel 1: I just did, and it's I'm not sure what what's happening. I don't\n\nChannel 0: That's\n\nChannel 1: see\n\nChannel 0: okay.\n\nChannel 1: the I clicked next again, but I've tried to sign in the box, but it's come up with my name, Samuel Jenkins, in the signature box.\n\nChannel 0: Yep.\n\nChannel 1: And I've clicked sign or do I have to click just sign that one? Also, I clicked sign all. It didn't\n\nChannel 0: Okay. Is there a button in the date box that might be blank or a box that might be blank?\n\nChannel 1: Yeah.\n\nChannel 0: It might want\n\nChannel 1: Oh,\n\nChannel 0: you\n\nChannel 1: yeah.\n\nChannel 0: to click\n\nChannel 1: There you\n\nChannel 0: on\n\nChannel 1: go. I\n\nChannel 0: that\n\nChannel 1: clicked\n\nChannel 0: just\n\nChannel 1: on\n\nChannel 0: so it redates it for you. Yeah.\n\nChannel 1: yeah. I've done that. Now go next.\n\nChannel 0: Yep. Yep.\n\nChannel 1: I don't know if that's done anything. I clicked on it,\n\nChannel 0: Yep.\n\nChannel 1: but it hasn't gone any further.\n\nChannel 0: That's okay. Is you can you scroll up or down? Just double check that all the sections\n\nChannel 1: All the sections. Hang on.\n\nChannel 0: assigned? It should only be one.\n\nChannel 1: It was only the one down down down there when\n\nChannel 0: Yep.\n\nChannel 1: I put it up. So if I go right up, I got to the top. It can be\n\nChannel 0: Is there,\n\nChannel 1: nothing\n\nChannel 0: like,\n\nChannel 1: to\n\nChannel 0: a there's no finish button or anything there?\n\nChannel 1: sign it. Because I've gone back down now. I'm just gonna because I'm doing it all on the phone. Now\n\nChannel 0: Yeah.\n\nChannel 1: I gotta get\n\nChannel 0: No.\n\nChannel 1: back\n\nChannel 0: It's okay.\n\nChannel 1: back down to where it was. This is it's a pain.\n\nChannel 0: It can be difficult. I'm\n\nChannel 1: And\n\nChannel 0: just\n\nChannel 1: then\n\nChannel 0: having\n\nChannel 1: I've gone\n\nChannel 0: a\n\nChannel 1: next\n\nChannel 0: quick look.\n\nChannel 1: because\n\nChannel 0: Yep.\n\nChannel 1: I've done that, and then it says text, and then it comes back up with a text box. And I can't sign in that text box, but it did say when I I said, please\n\nChannel 0: Okay.\n\nChannel 1: sign below, and I\n\nChannel 0: Yep.\n\nChannel 1: and I have\n\nChannel 0: So in the text box, just put NA if you don't want any changes to the advice. That's the only thing that's probably waiting on is just that text box just to confirm that there's no changes that\n\nChannel 1: but\n\nChannel 0: you\n\nChannel 1: I\n\nChannel 0: wanna\n\nChannel 1: can't\n\nChannel 0: make to the advice.\n\nChannel 1: alright.\n\nChannel 0: Yep. So\n\nChannel 1: So\n\nChannel 0: just\n\nChannel 1: do you\n\nChannel 0: click\n\nChannel 1: need\n\nChannel 0: on it.\n\nChannel 1: a capital\n\nChannel 0: No. It doesn't really matter. It can be all lowercase. It's not an issue.\n\nChannel 1: a? Alright. Now\n\nChannel 0: Yep.\n\nChannel 1: validate. Oh, no.\n\nChannel 0: Yep.\n\nChannel 1: That's probably why.\n\nChannel 0: Yeah. We just now put the\n\nChannel 1: Yeah.\n\nChannel 0: text box in there so you can make changes if you want to to make it easier, but it does tend to ask you to just put NA if there's nothing else. And then it should give you the option or tell you that it's done.\n\nChannel 1: It says now it says it's loading. So I've completely my\n\nChannel 0: Okay.\n\nChannel 1: phone.\n\nChannel 0: All\n\nChannel 1: Right.\n\nChannel 0: good. I do sign a little bit new for us, so I'm still sort of figuring out as well, but it's always different on the phone as opposed to a\n\nChannel 1: Yeah.\n\nChannel 0: computer.\n\nChannel 1: Yes. It says\n\nChannel 0: Yeah.\n\nChannel 1: you you will get the signed document by email because it's it's I think it says it's done.\n\nChannel 0: Yep. Perfect. And\n\nChannel 1: So I don't\n\nChannel 0: I'm\n\nChannel 1: know\n\nChannel 0: just\n\nChannel 1: if\n\nChannel 0: gonna\n\nChannel 1: it's can\n\nChannel 0: done.\n\nChannel 1: you see it on your end?\n\nChannel 0: I'm just gonna have a quick look for you because it lets me know when it's all completed here. Perfect. All done. It says all signed. Done.\n\nDone and dusted. You did it.\n\nChannel 1: Yes. No. Thank you. Appreciate that.\n\nChannel 0: No worries. That's absolutely okay. It's not a problem at all. Now you will get an email copy of those, and you can go back into the email where I did attach all those documents for you, including the original statement of advice so you can take some time to read it over if you want to again. Okay?\n\nChannel 1: Yeah. Yeah. Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: No. Thank you very appreciate\n\nChannel 0: That's\n\nChannel 1: that. And\n\nChannel 0: that's absolutely\n\nChannel 1: don't\n\nChannel 0: okay.\n\nChannel 1: think I'll be doing pretty much driving around here lately, though. But\n\nChannel 0: Yeah.\n\nChannel 1: why the way we don't know what will a big change\n\nChannel 0: What's\n\nChannel 1: we're gonna\n\nChannel 0: happening?\n\nChannel 1: run out of fuel we're gonna run out\n\nChannel 0: Yeah.\n\nChannel 1: of fuel completely.\n\nChannel 0: Yeah. It's a little bit up in the air at the moment. I do have some time off over the Easter long weekend. I'm taking a week to go down. Back down your old way, I'm heading down to Young to see my in laws, but we\n\nChannel 1: I'm on\n\nChannel 0: do it every\n\nChannel 1: a web.\n\nChannel 0: year. And we did consider maybe not doing it, but we decided, look, we still have to live. And it's the one time of the year we get\n\nChannel 1: Yeah.\n\nChannel 0: to see my husband's family. And if we don't do it, we might regret it. So we might not get\n\nChannel 1: Oh,\n\nChannel 0: that down\n\nChannel 1: that's\n\nChannel 0: there\n\nChannel 1: it.\n\nChannel 0: this\n\nChannel 1: That's\n\nChannel 0: year.\n\nChannel 1: that's where I\n\nChannel 0: So,\n\nChannel 1: got I got I got back to\n\nChannel 0: Yeah.\n\nChannel 1: Cullman. Right at right when the process went, we're we're\n\nChannel 0: Yep.\n\nChannel 1: going back through the when we're going back through the roof and just just to the start, and I got back\n\nChannel 0: Yeah.\n\nChannel 1: to Broken Hill. And, yeah,\n\nChannel 0: Yeah.\n\nChannel 1: it's only ducked down there for three or four days, but then I've\n\nChannel 0: Wow.\n\nChannel 1: jumped you know, exhausted myself. I had to go I actually had to go and see a doctor and exciting. I haven't got a doctor about up here at the moment.\n\nChannel 0: Yep.\n\nChannel 1: And, yes, I had to go through a couple of things. And, yes, I thought it was a rush it was a rush three or four days to get down there and\n\nChannel 0: Yeah.\n\nChannel 1: get back.\n\nChannel 0: Yeah.\n\nChannel 1: And to and to see if I got I got back with the broken hill, and then I just I just I I crashed. I crashed for about thirteen or fourteen hours. I just slept.\n\nChannel 0: Oh, wow. I'm not looking forward to seeing the petrol prices as we get closer to Sydney and then go west again, but it'll be interesting. I'm\n\nChannel 1: Yeah.\n\nChannel 0: putting\n\nChannel 1: Because\n\nChannel 0: a\n\nChannel 1: you'll\n\nChannel 0: little bit\n\nChannel 1: be\n\nChannel 0: more away.\n\nChannel 1: because where where you're up in the Gold Coast, aren't you?\n\nChannel 0: Yeah. Yeah. It's I mean, it's $2.50, $2.40, $2.50 up here, which isn't too bad. But the more we go inland, the more expensive it seems\n\nChannel 1: What\n\nChannel 0: to\n\nChannel 1: would\n\nChannel 0: be\n\nChannel 1: it\n\nChannel 0: getting\n\nChannel 1: be about\n\nChannel 0: closer.\n\nChannel 1: 14 would it be about 14 Ralph Young, would it?\n\nChannel 0: It's about 12. So I\n\nChannel 1: 12\n\nChannel 0: leave\n\nChannel 1: Ralph\n\nChannel 0: about,\n\nChannel 1: Young.\n\nChannel 0: yeah, I leave about three, 04:00 in the morning, and I get there generally about three, four, five in the afternoon. Do our normal stops, sir. Attend the suburb at Tiree at the big center, and then we always do Raymond Terrace just outside Sydney before you hit Sydney. And then,\n\nChannel 1: Yes. Yes.\n\nChannel 0: normally,\n\nChannel 1: After\n\nChannel 0: either\n\nChannel 1: you\n\nChannel 0: Galban\n\nChannel 1: stop it\n\nChannel 0: or\n\nChannel 1: you stop\n\nChannel 0: Yass.\n\nChannel 1: it to to how far is it to Tiree?\n\nChannel 0: It's about\n\nChannel 1: Five\n\nChannel 0: five\n\nChannel 1: hours?\n\nChannel 0: hours to Tahree. Yep. Yep. And then another sort of four hours to Raymond Terrace.\n\nChannel 1: Righto. Yeah. Yeah. Because then then\n\nChannel 0: Yeah.\n\nChannel 1: then from Tara, you head to England.\n\nChannel 0: Then yeah. So I head down to Sydney and then head west from\n\nChannel 1: Oh, righto. Righto. Yep.\n\nChannel 0: Sydney. Yeah. Yep. And then we tend to stop last stop for fuel is normally Galvin or Yass depending on how close we are, how much fuel we have, and how tired we are. So\n\nChannel 1: Yep. Well, you got\n\nChannel 0: yeah.\n\nChannel 1: all you got all the highway driving\n\nChannel 0: Absolutely.\n\nChannel 1: through\n\nChannel 0: Absolutely.\n\nChannel 1: there.\n\nChannel 0: It's\n\nChannel 1: So\n\nChannel 0: just\n\nChannel 1: that's\n\nChannel 0: that's\n\nChannel 1: all.\n\nChannel 0: head west is kind of the most boring highway drive. Like, this is nothing, and I feel that's probably the hardest part of the journey is that trip inland.\n\nChannel 1: Oh, to get to get to Young\n\nChannel 0: Yeah. Once you leave Sydney and you're on kind of the M 5 and you're heading towards Yonge and sort of even Wagga Way, you sit on that westbound\n\nChannel 1: from\n\nChannel 0: highway, and it's just there's just nothing. It's just dead.\n\nChannel 1: Oh, it's not nothing. But at least you get your your motor on a 110 kilometers an hour.\n\nChannel 0: That\n\nChannel 1: So you're\n\nChannel 0: that's\n\nChannel 1: motoring.\n\nChannel 0: the good thing. Yeah.\n\nChannel 1: Right.\n\nChannel 0: That's the good thing. But, yeah, it is it is probably the hardest part of the trip. It's I can see why people have accents along that part because it is the most dullest part. You are just sitting on one's feet, and it's very easy to get complacent and sort of fall asleep or whatnot. So\n\nChannel 1: Are you\n\nChannel 0: yeah.\n\nChannel 1: guys gonna grow\n\nChannel 0: Yeah. We alternate driving. So my husband does the first half because he's better first thing in the morning, and I do later in the morning after I've kind of got a bit more sleep in the car. So\n\nChannel 1: Yeah. Kinda\n\nChannel 0: yeah.\n\nChannel 1: waking up a bit now.\n\nChannel 0: Yeah.\n\nChannel 1: So when you when you're gonna be going in a a bit of a you're gonna start off with a at a bit of a part in in the dark.\n\nChannel 0: Yeah.\n\nChannel 1: What about what's the animal life around for the first few hours around your area?\n\nChannel 0: It's actually not too bad, and that's why we do it so early around our area because we've done it in the dark going into Yonge. And when you're kinda going in through that when you hit kinda Yas Gold and going through Wombas and all sorts of areas, there's a\n\nChannel 1: You\n\nChannel 0: lot\n\nChannel 1: don't\n\nChannel 0: of\n\nChannel 1: wanna\n\nChannel 0: kangaroos.\n\nChannel 1: be going through there. You're gonna you're gonna you're\n\nChannel 0: Correct.\n\nChannel 1: gonna roll a can you're gonna roll a\n\nChannel 0: Correct.\n\nChannel 1: kangaroo. But up through Wombat,\n\nChannel 0: Yeah.\n\nChannel 1: yeah, that's yeah.\n\nChannel 0: It's\n\nChannel 1: I\n\nChannel 0: crazy.\n\nChannel 1: I had to travel I had to travel up through the I went to see a friend in Campbelltown, and I got I couldn't when this is from Morgan, I had to go the yeah. I had to go the long way and come back. No. I didn't go through Young, but I went through I think I went through in Antiet Cuda Mander area, but\n\nChannel 0: Yep.\n\nChannel 1: and\n\nChannel 0: Yep.\n\nChannel 1: then I had\n\nChannel 0: It's\n\nChannel 1: to come\n\nChannel 0: still\n\nChannel 1: through\n\nChannel 0: a lot of rows.\n\nChannel 1: I had then I had to come\n\nChannel 0: Yeah.\n\nChannel 1: through Wombat because\n\nChannel 0: Yeah.\n\nChannel 1: there was a big accident. So it took me another\n\nChannel 0: Yeah.\n\nChannel 1: hour and a half out of my way.\n\nChannel 0: Yeah.\n\nChannel 1: So I couldn't\n\nChannel 0: Yeah.\n\nChannel 1: just\n\nChannel 0: I know.\n\nChannel 1: go\n\nChannel 0: There's\n\nChannel 1: straight.\n\nChannel 0: a lot\n\nChannel 1: I couldn't\n\nChannel 0: of roads.\n\nChannel 1: I couldn't because of what I would've went up to the you know, the third highway. I just would've went up through the third highway and it links to the Hume Highway\n\nChannel 0: Yeah.\n\nChannel 1: in Wagga, but that was the the part where just where the where the 3rd Highway and the Hume Highway, there was an accident there,\n\nChannel 0: Yep.\n\nChannel 1: which blocked me from going there. So I had to had to go back. But I've seen them I did say it. Luckily, I I didn't go there and get blocked off. I found out about it before I left.\n\nBut,\n\nChannel 0: Yep.\n\nChannel 1: yeah, I had to I had to backtrack around the country, so I had a little bit. And so that's where it took me out out a little bit out of my way.\n\nChannel 0: Yeah. Yep. Yeah. No. Definitely.\n\nIt's why I like to do the dark side trip this side of the country because going in the down there, there's too many bruise. It's so hard to see. There's no lights at nighttime. It's just your your car light. So it's easy to do that trip and be into Young before dark.\n\nThat\n\nChannel 1: Yeah.\n\nChannel 0: way, it's 10\n\nChannel 1: I'd\n\nChannel 0: times\n\nChannel 1: advise\n\nChannel 0: safer.\n\nChannel 1: I'd advise\n\nChannel 0: Yeah.\n\nChannel 1: you to give me I'd advise you to get into Young before.\n\nChannel 0: Absolutely.\n\nChannel 1: Yeah. It might if you if you have been comfortable driving at 03:00 in the morning, get a get a good\n\nChannel 0: It's\n\nChannel 1: get\n\nChannel 0: better.\n\nChannel 1: a good get a get a get a good long on the country in that first three to four hours and\n\nChannel 0: Absolutely.\n\nChannel 1: tell you they can tell you tell you that you're not you're not coming to Young at that time because it's not\n\nChannel 0: Absolutely.\n\nChannel 1: it's not worth it.\n\nChannel 0: No. Absolutely\n\nChannel 1: You you might\n\nChannel 0: not. We've\n\nChannel 1: you might\n\nChannel 0: seen\n\nChannel 1: as\n\nChannel 0: too\n\nChannel 1: well stay\n\nChannel 0: many problems.\n\nChannel 1: at you might\n\nChannel 0: Yeah.\n\nChannel 1: as well stay at night if you you're gonna get to the point where you're too much drama. You might as well stay at night at Galvin or Yas or something.\n\nChannel 0: Yeah. Absolutely. And avoid the roads. Yeah. Because they come out in droves, and they're hard, and they're shocking.\n\nI've seen too many\n\nChannel 1: Well\n\nChannel 0: accidents along that way. So\n\nChannel 1: but don't always be concerned the one you can see. It's\n\nChannel 0: it's\n\nChannel 1: the\n\nChannel 0: the\n\nChannel 1: it's\n\nChannel 0: one you\n\nChannel 1: the\n\nChannel 0: can't\n\nChannel 1: one\n\nChannel 0: see.\n\nChannel 1: it's it's the ones behind it. So they don't just they don't just go they they don't always just go in in in in in ones. They lot lot of times they'll go in packs, and\n\nChannel 0: Yeah.\n\nChannel 1: they'll be about seven or seven or eight of them, especially\n\nChannel 0: Yeah.\n\nChannel 1: when you're going up through the right now. That's why you wouldn't drive you don't drive you don't drive to the mountain at nighttime because you can't you can't see. You can't you\n\nChannel 0: Absolutely.\n\nChannel 1: can't you can't you can't see the other ones. You can't the first one you can see, you can usually avoid, but it's the one it's the ones behind him.\n\nChannel 0: Yeah. That's right. That's correct. Yeah. So, no, it'll be an interesting trip, but, look, look, it'll be worth it at the end of the day too.\n\nSo\n\nChannel 1: And you're doing it over east, did you just say?\n\nChannel 0: yes. We're going down just before Easter, so next Thursday. So we get in and do a lot of the traffic before the Easter traffic hits.\n\nChannel 1: And then you come back when do you when do you come back over Easter, do you? Or\n\nChannel 0: Oh, no. Just after. So the thirteenth, I'll be back.\n\nChannel 1: oh, so you're gonna you're gonna skip you you're gonna be down there before that Easter weekend, and then you're gonna leave\n\nChannel 0: Yep.\n\nChannel 1: after the Easter weekend.\n\nChannel 0: Absolutely. Yeah. I thought about that.\n\nChannel 1: Very, very, very wise because\n\nChannel 0: Yeah.\n\nChannel 1: it might not be as bad this year because of what's happened, but\n\nChannel 0: Yeah.\n\nChannel 1: Easter\n\nChannel 0: It can\n\nChannel 1: always\n\nChannel 0: be.\n\nChannel 1: is the the busiest busiest time to travel\n\nChannel 0: Yeah. Absolutely.\n\nChannel 1: in in in the calendar year. Like, because it's\n\nChannel 0: Absolutely.\n\nChannel 1: only a short there's only a short\n\nChannel 0: Yep.\n\nChannel 1: few days, and everyone's going, well, let's go.\n\nChannel 0: Yeah.\n\nChannel 1: But you're gonna see this year. You're not gonna see it as bad. But before\n\nChannel 0: No.\n\nChannel 1: but with the I don't I don't\n\nChannel 0: Yeah.\n\nChannel 1: think you'll see I don't think you'll see half the people on the road.\n\nChannel 0: No. No. It'll be it'll be different this year, but it'll still still good to kinda go around those hours around those days because the drive into Sydney is probably the worst when you're going over that mountain range. But yeah.\n\nChannel 1: But you'll\n\nChannel 0: No.\n\nChannel 1: have\n\nChannel 0: It'll\n\nChannel 1: to keep\n\nChannel 0: be good.\n\nChannel 1: you have to keep in mind too with what's happening in the the fuel business too and, like, maybe maybe some of these smaller places seem it might be very difficult to get fuel out of. So they'd probably\n\nChannel 0: Absolutely.\n\nChannel 1: it'd probably\n\nChannel 0: Yeah.\n\nChannel 1: be like, when you're in Sydney, it'd probably a good place to probably fill it up because you probably have\n\nChannel 0: Absolutely.\n\nChannel 1: more chances to and\n\nChannel 0: Yeah.\n\nChannel 1: when probably, yeah, pick pick your bigger places because I don't know I don't know what's gonna happen.\n\nChannel 0: Yeah. No. No. I know. It's a bit like that, isn't it?\n\nBut it'll be nice to be back down in the country again, back down to, you know, that\n\nChannel 1: You you\n\nChannel 0: neck\n\nChannel 1: you may\n\nChannel 0: of the woods.\n\nChannel 1: you may never come back. It's it's a it's a you might have to you might be you might be calling Zevi from Young and say, well, I'm work I'm working from I'm I'm walking back back in the river in it too much, so\n\nChannel 0: Yep.\n\nChannel 1: I'll I'll I'll I'll I'll work I'll work from home.\n\nChannel 0: Yeah. They got some pretty decent storms down there the other week. They got a huge amount of hail as well after it being so dry for so long too. I saw some video of the recent hail storm they had. That was big hail.\n\nThat was pretty damaging.\n\nChannel 1: Did y'all did y'all get a hail soon today?\n\nChannel 0: Yeah. Yeah. And they had down in that way, there was a tornado not far away from from there as well. So that whole area has had has been hit a little bit hard recently.\n\nChannel 1: Yeah. We get a little we get a bit of bit of bit of rough bit of bit of rough in the stand that way, but we had a lot of we had a lot of rain. We had we did have\n\nChannel 0: Yeah.\n\nChannel 1: a lot of rain. And even Broken Hill got got got a bit of it too, which was nice.\n\nChannel 0: Yeah. That's\n\nChannel 1: But\n\nChannel 0: good. That's\n\nChannel 1: when for\n\nChannel 0: good.\n\nChannel 1: Broken Hill, Broken Hill bought the rain and the big rain's outside of Broken Hill, like, it like, you couldn't get when the rains happened, there was only\n\nChannel 0: Yeah.\n\nChannel 1: there was\n\nChannel 0: Yeah.\n\nChannel 1: only one way getting getting through to Broken Hill, and that was still the city\n\nChannel 0: Yeah.\n\nChannel 1: highway.\n\nChannel 0: Yeah.\n\nChannel 1: And it was it was touch and go. That's where I got back through, but you couldn't when when I first come up through Will Kenya, it's it's still there's still water on the road through Will Kenya. It's still\n\nChannel 0: Yeah. Wow.\n\nChannel 1: it was it it it was completely and utterly blocked off from Will Canyon to Ivanhoe because I thought about I thought about maybe when I was coming back, I nearly went I thought I'll go over. Might go up to Ivanhoe, but I want I knew that Will Canyon was blocked off, but I didn't know\n\nChannel 0: Yep.\n\nChannel 1: that. And I thought I was gonna slip across to Menindee.\n\nChannel 0: Yeah.\n\nChannel 1: And but, luckily, I didn't because I would have been I would have to backtrack around back because I would have got stuck, and I would have had to go and I would have had to camp on the road somewhere, and I would have another five hours out of my journey. It would have it would have taken me probably or probably six or seven. It probably would have taken me but whether it is in nine hours, it would have taken me sixteen hours.\n\nChannel 0: Yeah. Wow.\n\nChannel 1: Okay.\n\nChannel 0: That's crazy.\n\nChannel 1: But, anyway, I'll better let you go.\n\nChannel 0: You're right. All good. It's always a pleasure to chat to you. Let me know if you do have any questions there, and thanks for running through that one with me. And enjoy the rest of your day off.\n\nChannel 1: So thank you. I've got a couple of things to get done. I've gotta go see the real estate and bits\n\nChannel 0: Yep.\n\nChannel 1: bits couple of bits and pieces so I can get organized for tomorrow. But\n\nChannel 0: Yep.\n\nChannel 1: I did I did have you I did have you wrote down there, so I was I was ready\n\nChannel 0: Oh,\n\nChannel 1: for your tour. But I did I\n\nChannel 0: thank\n\nChannel 1: did\n\nChannel 0: you.\n\nChannel 1: have a sleep I did have a sleep in the door and I thought stuff, but I'm gonna I'm gonna have a sleeping, and I'm I'm\n\nChannel 0: Absolutely.\n\nChannel 1: gonna\n\nChannel 0: You deserve it.\n\nChannel 1: but thanks, Diana. But you you too, and you enjoy your enjoy your trip. I look forward to\n\nChannel 0: I\n\nChannel 1: when\n\nChannel 0: will.\n\nChannel 1: I'm talking to you in the next couple months. I\n\nChannel 0: Absolutely.\n\nChannel 1: look forward to hearing about your trip to the Riverina.\n\nChannel 0: Yeah. Beautiful. I'll talk to you soon, Samuel. Thank\n\nChannel 1: The\n\nChannel 0: you so much\n\nChannel 1: the\n\nChannel 0: for\n\nChannel 1: the\n\nChannel 0: your\n\nChannel 1: best\n\nChannel 0: time today.\n\nChannel 1: the best place in the best place in Australia, the Riverina.\n\nChannel 0: It is honestly so\n\nChannel 1: I'm\n\nChannel 0: beautiful.\n\nChannel 1: very I'm very far out towards the Riverina, but but, no,\n\nChannel 0: Yeah.\n\nChannel 1: but surely the Gold Coast would be beautiful too. I'd like I'd like I've never been up there. I'd like to do it one day if it if\n\nChannel 0: You'll\n\nChannel 1: it if\n\nChannel 0: definitely\n\nChannel 1: it\n\nChannel 0: have to come across. Yeah. Absolutely.\n\nChannel 1: I told\n\nChannel 0: Come\n\nChannel 1: Debbie\n\nChannel 0: in to\n\nChannel 1: I\n\nChannel 0: the\n\nChannel 1: did\n\nChannel 0: office\n\nChannel 1: say\n\nChannel 0: and\n\nChannel 1: it's\n\nChannel 0: meet\n\nChannel 1: Debbie\n\nChannel 0: us.\n\nChannel 1: years ago. I said I'd come and if I get out there, I'd come and see us.\n\nChannel 0: Yeah. Absolutely. Absolutely. We'll make time to have a chat, and we can meet us all in person. That'd be fantastic.\n\nChannel 1: That that that'll be that that'll be great. When when things change a little bit later on, I'll have to give you the I'll give you the call to make sure that you're there, and I can come I\n\nChannel 0: Yeah.\n\nChannel 1: I can tap in.\n\nChannel 0: Absolutely. I like it. Sounds good, Samuel.\n\nChannel 1: Alright.\n\nChannel 0: Alright.\n\nChannel 1: Thanks very much, Dana. I'll\n\nChannel 0: My\n\nChannel 1: let you\n\nChannel 0: pleasure.\n\nChannel 1: be.\n\nChannel 0: Will do. I'll let you have a good day, and I'll talk to you very soon.\n\nChannel 1: Will do, Dana. Thanks.\n\nChannel 0: Thanks. See you later.\n\nChannel 1: Bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.1999999,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.024727992713451385}],"sentiment":"neutral","sentiment_score":0.024727992713451385,"channel":1,"num_words":1,"start":1.1999999,"end":1.6999999},{"sentences":[{"text":"Hi, Samuel.","start":3.28,"end":4.08,"sentiment":"neutral","sentiment_score":0.0962216705083847},{"text":"It's Dana from Okie Financial.","start":4.08,"end":5.7,"sentiment":"neutral","sentiment_score":0.1285491943359375},{"text":"How are you this morning?","start":5.8399997,"end":7.22,"sentiment":"neutral","sentiment_score":0.19040244817733765}],"sentiment":"neutral","sentiment_score":0.14893346279859543,"channel":0,"num_words":12,"start":3.28,"end":7.22},{"sentences":[{"text":"Oh, not too bad, Dana.","start":7.2,"end":8.48,"sentiment":"neutral","sentiment_score":0.25267198085784914},{"text":"How are you?","start":8.48,"end":9.38,"sentiment":"neutral","sentiment_score":0.24687850972016653}],"sentiment":"neutral","sentiment_score":0.25049942918121815,"channel":1,"num_words":8,"start":7.2,"end":9.38},{"sentences":[{"text":"I'm very well.","start":9.5199995,"end":10.639999,"sentiment":"positive","sentiment_score":0.6038065751393636},{"text":"Thank you.","start":10.639999,"end":11.46,"sentiment":"positive","sentiment_score":0.7059388756752014},{"text":"I had you booked in just to run through your updated statement of advice to alter those investments there.","start":11.5199995,"end":16.565,"sentiment":"neutral","sentiment_score":0.27051064058354024},{"text":"Is now still a good time there for you?","start":16.625,"end":18.885,"sentiment":"neutral","sentiment_score":0.2905631826983558}],"sentiment":"neutral","sentiment_score":0.33266873612548364,"channel":0,"num_words":33,"start":9.5199995,"end":18.885},{"sentences":[{"text":"Yeah.","start":19.325,"end":19.825,"sentiment":"neutral","sentiment_score":0.07304647564888},{"text":"Sorry.","start":20.605,"end":20.925,"sentiment":"neutral","sentiment_score":0.09872548282146454},{"text":"Yeah.","start":20.925,"end":21.165,"sentiment":"neutral","sentiment_score":0.126554936170578},{"text":"Yeah.","start":21.165,"end":21.405,"sentiment":"neutral","sentiment_score":0.22255894541740415},{"text":"It's a good time.","start":21.405,"end":22.465,"sentiment":"positive","sentiment_score":0.40086761116981506}],"sentiment":"neutral","sentiment_score":0.26554453559219837,"channel":1,"num_words":8,"start":19.325,"end":22.465},{"sentences":[{"text":"Yeah?","start":22.945,"end":23.445,"sentiment":"neutral","sentiment_score":0.2024177312850952},{"text":"Oh, good.","start":23.665,"end":24.145,"sentiment":"neutral","sentiment_score":0.19673867523670197},{"text":"How's your week been so far?","start":24.145,"end":25.925,"sentiment":"neutral","sentiment_score":0.09258049353957176}],"sentiment":"neutral","sentiment_score":0.1279308936662144,"channel":0,"num_words":9,"start":22.945,"end":25.925},{"sentences":[{"text":"Yeah.","start":25.725,"end":26.045,"sentiment":"neutral","sentiment_score":0.008063184097409248},{"text":"It's been been been busy.","start":26.045,"end":27.585,"sentiment":"neutral","sentiment_score":-0.045283283665776254},{"text":"It's, you know,","start":27.725,"end":28.900002,"sentiment":"neutral","sentiment_score":-0.03289513848721981}],"sentiment":"neutral","sentiment_score":-0.03522651663257016,"channel":1,"num_words":9,"start":25.725,"end":28.900002},{"sentences":[{"text":"Yeah.","start":28.8,"end":29.3,"sentiment":"neutral","sentiment_score":-0.030681954696774483}],"sentiment":"neutral","sentiment_score":-0.030681954696774483,"channel":0,"num_words":1,"start":28.8,"end":29.3},{"sentences":[{"text":"it's not constant with work, and, yeah, today","start":28.900002,"end":31.34,"sentiment":"neutral","sentiment_score":-0.04658188670873642}],"sentiment":"neutral","sentiment_score":-0.04658188670873642,"channel":1,"num_words":8,"start":28.900002,"end":31.34},{"sentences":[{"text":"Yeah.","start":31.199999,"end":31.699999,"sentiment":"neutral","sentiment_score":-0.04263590648770332}],"sentiment":"neutral","sentiment_score":-0.04263590648770332,"channel":0,"num_words":1,"start":31.199999,"end":31.699999},{"sentences":[{"text":"is my only my only day off.","start":31.34,"end":33.68,"sentiment":"neutral","sentiment_score":-0.059309052037341256},{"text":"So","start":34.46,"end":34.86,"sentiment":"neutral","sentiment_score":-0.011425424367189407}],"sentiment":"neutral","sentiment_score":-0.05332359857857227,"channel":1,"num_words":8,"start":31.34,"end":34.86},{"sentences":[{"text":"Wow.","start":34.559998,"end":35.059998,"sentiment":"neutral","sentiment_score":0.012033101171255112}],"sentiment":"neutral","sentiment_score":0.012033101171255112,"channel":0,"num_words":1,"start":34.559998,"end":35.059998},{"sentences":[{"text":"we and it's been busy up a year in in Broken Hill, but it's","start":34.86,"end":40.14,"sentiment":"neutral","sentiment_score":0.022995919787458012}],"sentiment":"neutral","sentiment_score":0.022995919787458012,"channel":1,"num_words":14,"start":34.86,"end":40.14},{"sentences":[{"text":"Yep.","start":39.855,"end":40.355,"sentiment":"neutral","sentiment_score":0.05974283069372177}],"sentiment":"neutral","sentiment_score":0.05974283069372177,"channel":0,"num_words":1,"start":39.855,"end":40.355},{"sentences":[{"text":"been going been going good, though.","start":40.14,"end":41.895,"sentiment":"neutral","sentiment_score":0.16434707244237265}],"sentiment":"neutral","sentiment_score":0.16434707244237265,"channel":1,"num_words":6,"start":40.14,"end":41.895},{"sentences":[{"text":"Oh, that is really good.","start":42.495,"end":43.695,"sentiment":"positive","sentiment_score":0.40340626835823057},{"text":"That's excellent.","start":43.695,"end":44.415,"sentiment":"positive","sentiment_score":0.6973544061183929},{"text":"And you're picking up extra hours and enjoying your new role there as well.","start":44.415,"end":48.035,"sentiment":"positive","sentiment_score":0.6106477507523128}],"sentiment":"positive","sentiment_score":0.5695623173600152,"channel":0,"num_words":21,"start":42.495,"end":48.035},{"sentences":[{"text":"Yes.","start":48.295,"end":48.795,"sentiment":"neutral","sentiment_score":0.0942693129181862},{"text":"The the the the the work's good.","start":48.935,"end":51.675,"sentiment":"neutral","sentiment_score":0.036041758954524994},{"text":"It's it's, like, a lot of work, and then but it's not much there's not much money in it.","start":53.415,"end":57.32,"sentiment":"neutral","sentiment_score":-0.07490559608528488},{"text":"So it's that's","start":57.32,"end":58.04,"sentiment":"neutral","sentiment_score":-0.022541521737972896}],"sentiment":"neutral","sentiment_score":-0.03814230884114901,"channel":1,"num_words":30,"start":48.295,"end":58.04},{"sentences":[{"text":"Yeah.","start":57.95,"end":58.45,"sentiment":"neutral","sentiment_score":-0.07957278192043304}],"sentiment":"neutral","sentiment_score":-0.07957278192043304,"channel":0,"num_words":1,"start":57.95,"end":58.45},{"sentences":[{"text":"that's the hard part of the job.","start":58.04,"end":59.72,"sentiment":"neutral","sentiment_score":-0.22565906388419016},{"text":"It's","start":59.72,"end":60.22,"sentiment":"neutral","sentiment_score":-0.08209136873483658}],"sentiment":"neutral","sentiment_score":-0.20771310199052095,"channel":1,"num_words":8,"start":58.04,"end":60.22},{"sentences":[{"text":"Yeah.","start":59.87,"end":60.37,"sentiment":"neutral","sentiment_score":-0.08205580711364746}],"sentiment":"neutral","sentiment_score":-0.08205580711364746,"channel":0,"num_words":1,"start":59.87,"end":60.37},{"sentences":[{"text":"I might not be able to do it forever.","start":60.84,"end":62.68,"sentiment":"neutral","sentiment_score":-0.19185455474588606},{"text":"I might have to get back into support role","start":62.68,"end":64.520004,"sentiment":"neutral","sentiment_score":-0.10862101366122563}],"sentiment":"neutral","sentiment_score":-0.15023778420355585,"channel":1,"num_words":18,"start":60.84,"end":64.520004},{"sentences":[{"text":"Yeah.","start":64.284996,"end":64.784996,"sentiment":"neutral","sentiment_score":-0.05264586582779884}],"sentiment":"neutral","sentiment_score":-0.05264586582779884,"channel":0,"num_words":1,"start":64.284996,"end":64.784996},{"sentences":[{"text":"work and to make a bit more money again.","start":64.520004,"end":66.78,"sentiment":"neutral","sentiment_score":-0.06817903245488803}],"sentiment":"neutral","sentiment_score":-0.06817903245488803,"channel":1,"num_words":9,"start":64.520004,"end":66.78},{"sentences":[{"text":"Yeah.","start":66.925,"end":67.425,"sentiment":"neutral","sentiment_score":-0.029967663809657097},{"text":"Yeah.","start":67.645,"end":68.145,"sentiment":"neutral","sentiment_score":-0.025111336261034012},{"text":"Yeah.","start":68.205,"end":68.445,"sentiment":"neutral","sentiment_score":-0.02675596624612808},{"text":"No.","start":68.445,"end":68.685,"sentiment":"neutral","sentiment_score":-0.049841515719890594}],"sentiment":"neutral","sentiment_score":-0.032919120509177446,"channel":0,"num_words":4,"start":66.925,"end":68.685},{"sentences":[{"text":"But","start":68.68,"end":69.18,"sentiment":"neutral","sentiment_score":-0.047721415758132935}],"sentiment":"neutral","sentiment_score":-0.047721415758132935,"channel":1,"num_words":1,"start":68.68,"end":69.18},{"sentences":[{"text":"Understandable.","start":68.685,"end":69.185,"sentiment":"neutral","sentiment_score":-0.05896035581827164}],"sentiment":"neutral","sentiment_score":-0.05896035581827164,"channel":0,"num_words":1,"start":68.685,"end":69.185},{"sentences":[{"text":"at the at the moment, it's it's it's just it's getting me by, and it's somewhere different.","start":69.4,"end":73.595,"sentiment":"neutral","sentiment_score":-0.08888579159975052},{"text":"It's something different.","start":73.595,"end":74.655,"sentiment":"neutral","sentiment_score":-0.0717414269844691},{"text":"But, yeah, it was all for the let me see what happens.","start":74.715,"end":78.895,"sentiment":"neutral","sentiment_score":-0.048175860506792866},{"text":"Everything's still crazy around the world at the moment.","start":79.195,"end":81.854996,"sentiment":"neutral","sentiment_score":-0.108186317814721}],"sentiment":"neutral","sentiment_score":-0.0799529249893456,"channel":1,"num_words":41,"start":69.4,"end":81.854996},{"sentences":[{"text":"Yeah.","start":81.740005,"end":82.240005,"sentiment":"neutral","sentiment_score":-0.02499419078230858},{"text":"It is a little bit, isn't it?","start":82.3,"end":83.82,"sentiment":"neutral","sentiment_score":-0.040600265243223736},{"text":"But that's okay.","start":83.82,"end":84.96,"sentiment":"neutral","sentiment_score":0.018729096899429958},{"text":"I'm gonna send through this advice document to your email there.","start":86.060005,"end":88.86,"sentiment":"neutral","sentiment_score":0.07340250570665706},{"text":"Before I do and before I jump into the call fully, I do need to just confirm we do record our calls for quality and training purposes.","start":88.86,"end":94.805,"sentiment":"neutral","sentiment_score":0.05229596490109408}],"sentiment":"neutral","sentiment_score":0.04013081343502414,"channel":0,"num_words":49,"start":81.740005,"end":94.805},{"sentences":[{"text":"Are you happy for me to proceed with that?","start":94.805,"end":96.745,"sentiment":"neutral","sentiment_score":0.09970279617442025}],"sentiment":"neutral","sentiment_score":0.09970279617442025,"channel":0,"num_words":9,"start":94.805,"end":96.745},{"sentences":[{"text":"Hey.","start":98.015,"end":98.174995,"sentiment":"neutral","sentiment_score":0.10404542088508606},{"text":"That's fine,","start":98.174995,"end":98.915,"sentiment":"neutral","sentiment_score":0.1883242279291153}],"sentiment":"neutral","sentiment_score":0.16023129224777222,"channel":1,"num_words":3,"start":98.015,"end":98.915},{"sentences":[{"text":"Yep.","start":99.365005,"end":99.765,"sentiment":"neutral","sentiment_score":0.208723247051239},{"text":"Beautiful.","start":99.765,"end":100.265,"sentiment":"positive","sentiment_score":0.43070268630981445},{"text":"And I'll do security there with you as well.","start":100.325005,"end":102.085,"sentiment":"neutral","sentiment_score":0.16466719408830008},{"text":"We are discussing","start":102.085,"end":102.805,"sentiment":"neutral","sentiment_score":0.04919290170073509}],"sentiment":"neutral","sentiment_score":0.1620720989469971,"channel":0,"num_words":14,"start":99.365005,"end":102.805},{"sentences":[{"text":"Dana.","start":102.575,"end":103.075,"sentiment":"neutral","sentiment_score":0.03777647018432617}],"sentiment":"neutral","sentiment_score":0.03777647018432617,"channel":1,"num_words":1,"start":102.575,"end":103.075},{"sentences":[{"text":"your personal information.","start":102.805,"end":103.845,"sentiment":"neutral","sentiment_score":0.023426878576477368},{"text":"So I'll just confirm your full name, your address, and date of birth I should have.","start":103.845,"end":107.34,"sentiment":"neutral","sentiment_score":0.034376213676296175}],"sentiment":"neutral","sentiment_score":0.03264737129211426,"channel":0,"num_words":19,"start":102.805,"end":107.34},{"sentences":[{"text":"Yep.","start":107.695,"end":108.195,"sentiment":"neutral","sentiment_score":0.032960277050733566},{"text":"It's Samuel Colin Joseph Jenkins.","start":108.255,"end":110.354996,"sentiment":"neutral","sentiment_score":0.027282346785068513}],"sentiment":"neutral","sentiment_score":0.028228668496012688,"channel":1,"num_words":6,"start":107.695,"end":110.354996},{"sentences":[{"text":"Yep.","start":110.52,"end":111.02,"sentiment":"neutral","sentiment_score":0.01877463422715664}],"sentiment":"neutral","sentiment_score":0.01877463422715664,"channel":0,"num_words":1,"start":110.52,"end":111.02},{"sentences":[{"text":"Date of birth, twenty fifth nine nine three, and","start":111.56,"end":114.759995,"sentiment":"neutral","sentiment_score":0.022063345337907474}],"sentiment":"neutral","sentiment_score":0.022063345337907474,"channel":1,"num_words":9,"start":111.56,"end":114.759995},{"sentences":[{"text":"Yep.","start":114.6,"end":115.1,"sentiment":"neutral","sentiment_score":0.0214599147439003}],"sentiment":"neutral","sentiment_score":0.0214599147439003,"channel":0,"num_words":1,"start":114.6,"end":115.1},{"sentences":[{"text":"the address is 12019 Denton Street, Brokerville.","start":114.759995,"end":117.82,"sentiment":"neutral","sentiment_score":0.03202530635254724}],"sentiment":"neutral","sentiment_score":0.03202530635254724,"channel":1,"num_words":7,"start":114.759995,"end":117.82},{"sentences":[{"text":"Beautiful.","start":118.935,"end":119.435,"sentiment":"positive","sentiment_score":0.6217784881591797},{"text":"And your email address is still 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They discuss the process of signing a document and providing financial advice, including tax and tax-related issues. The speaker provides recommendations for the customer's portfolio, including cementing losses and selling investments. They also discuss the importance of reducing exposure to certain investments and maintaining a portfolio with a high growth rate. The conversation also touches on the importance of driving in a hurry and avoiding crowded areas. The speaker provides instructions on updating advice and updating recommendations for the next few months."},"intents":{"segments":[{"text":"And I'll do security there with you as well. We are discussing Dana. your personal information.","start_word":319,"end_word":334,"intents":[{"intent":"Confirm security","confidence_score":0.016028028}]},{"text":"We are discussing Dana. your personal information.","start_word":328,"end_word":334,"intents":[{"intent":"Discuss personal information","confidence_score":0.61487144}]},{"text":"So I'll just confirm your full name, your address, and date of birth I should have. Yep.","start_word":336,"end_word":352,"intents":[{"intent":"Confirm details","confidence_score":0.096957915}]},{"text":"I'm just sending the advice document through to you there. Sometimes it's just easier if you can review the document with me. Are you gonna be okay to open your email and have a look at that one as I'm going through it? It could be able to.","start_word":387,"end_word":434,"intents":[{"intent":"Send advice document","confidence_score":0.41296524},{"intent":"Review document","confidence_score":0.8435103},{"intent":"Seek response","confidence_score":0.00057225244}]},{"text":"So we do have to know the best interest, Judy, in the advice document and outline how and why each of these recommendations are in your best interest. And as you are reading through this one, you will note that you will see that statement as part of all these recommendations. Okay?","start_word":835,"end_word":886,"intents":[{"intent":"Address concerns and discuss recommendations","confidence_score":0.00005987064}]},{"text":"We're not looking at any personal investments at the moment, so you do have your investment properties there. You are kinda paying those down. You did maybe have a goal down the track of possibly selling one of those and investing some money or utilizing the funds to pay down your other investment property. It's something you're looking at down the track, and we can always provide additional advice down the track in relation to that. Okay? Thank you.","start_word":1063,"end_word":1141,"intents":[{"intent":"Provide advice","confidence_score":0.3981903}]},{"text":"And debt management, so we're not providing advice at the moment to help pay down the debts. However, you you know, you're paying those down fairly comfortably, and one of them is nearly gone, essentially. But down the track, if you do have any cash on budgeting advice, we are here and can assist you in those areas Yes. as well.","start_word":1141,"end_word":1201,"intents":[{"intent":"Assist in debt management","confidence_score":0.0056507788}]},{"text":"But as under the act, we can provide financial advice and tax and tax related issues for you. And the last statement there just noted another solicitor that so we don't draft up wills for you. If you did need the services of a solicitor, we can always refer you to one who can draft up a will accordance with legislation making it as little, you know, at least contestable as possible. Okay? Yep.","start_word":1470,"end_word":1543,"intents":[{"intent":"Resolve estate disputes","confidence_score":0.0024496824}]},{"text":"I know your property mortgages could have increased or decreased just a little bit since then, but are there any major changes you would want updated on here since we last caught up?","start_word":1820,"end_word":1852,"intents":[{"intent":"Update updates and summarize super balance","confidence_score":0.000001553042}]},{"text":"So we're not providing any advice on the insurances at the moment, but we do like to note the level of cover that you do currently have in the document for you. Okay? Yeah.","start_word":1915,"end_word":1948,"intents":[{"intent":"Provide advice on insurance coverage","confidence_score":0.019123768}]},{"text":"To make this easier, if you go down to page 18 for me, I'll take you through the recommendations, but this just shows you the changes that we are making to the portfolio. So we are working towards your goal of being able to access super at about the age of 60 there. You are still very young. You've got a good 27 ahead of you before you're able to access super at this stage.","start_word":2117,"end_word":2191,"intents":[{"intent":"Obtain portfolio recommendations and achieve super access at age 60","confidence_score":0.0000011037082}]},{"text":"With this one here, you'll see in order to sort of help you to reach that goal, we are looking at cementing some of the losses that the market has seen in order to alter the portfolio and make some changes there.","start_word":2268,"end_word":2309,"intents":[{"intent":"Cement portfolio losses","confidence_score":0.0056642117}]},{"text":"You'll see we are looking to sell all of that investment. So while this has been down and this has has been sort of holding a lot of the portfolio back over the last couple of months there, we are looking to cement that loss and sell that investment out. Essentially, the business Okay.","start_word":2344,"end_word":2397,"intents":[{"intent":"Sell portfolio","confidence_score":0.38599187}]},{"text":"So what we're gonna do is we're gonna actually gonna sell off a little bit of the, BetaShares cybersecurity, just to kind of rebalance the portfolio back a little bit because you're a little bit overexposed at the moment. We Yeah.","start_word":2447,"end_word":2487,"intents":[{"intent":"Rebalance portfolio","confidence_score":0.6867807}]},{"text":"And then the Global Healthcare, we are gonna sell that one off as well and just put some other things in the portfolio. We're gonna keep some S and P 500.","start_word":2541,"end_word":2571,"intents":[{"intent":"Manage portfolio portfolio","confidence_score":0.017144905}]},{"text":"Essentially, we are just removing a little over 2%, so 2.1 of the investment and bringing it back to 5% invested there. And then we're selling all the other investments to build this portfolio up. You'll be buying into the iShares European market at 9%, Japan at 5%, the Vanguard all world x US. This is giving you exposure Yeah.","start_word":2899,"end_word":2958,"intents":[{"intent":"Analyze portfolio structures","confidence_score":0.0003394342}]},{"text":"So your current balance there is $49.09 $5.04, and the recommended, once they complete the changes, we estimate to be $49.09 $4.07. And it would cost you about $7 in CGT consequences to make the changes in the portfolio.","start_word":3656,"end_word":3694,"intents":[{"intent":"Recommend changes","confidence_score":0.05484772},{"intent":"Discuss portfolio","confidence_score":0.034153428},{"intent":"Discuss ctg consequences","confidence_score":0.018514594},{"intent":"Discuss portfolio changes","confidence_score":0.35237437}]},{"text":"Essentially, retaining hub 24 is still appropriate.","start_word":3916,"end_word":3922,"intents":[{"intent":"Reassure about platform","confidence_score":0.000026961048}]},{"text":"It's still got all the investments that we need to be able to make the changes, and it actually has a lot more investment access than other platforms out there. So Yes.","start_word":4000,"end_word":4031,"intents":[{"intent":"Make investment changes","confidence_score":0.02355773}]},{"text":"But when we look at this portfolio we're moving you into and the past data, it has averaged this kind of a return over the past three years, which shows and that's what we wanna look at.","start_word":4366,"end_word":4402,"intents":[{"intent":"Review portfolio performance","confidence_score":0.16854627}]},{"text":"So if something is working now, but it's not working in a year or two or five's time, then we'll look to remove that ad and keep adjusting your portfolio with you. Does that make sense?","start_word":4459,"end_word":4494,"intents":[{"intent":"Update portfolio","confidence_score":0.004201079}]},{"text":"You are still working, you know, depending on what happens with your wage, with increases, you know, whether you go back to your old roles or whether you stay where you are, we are working towards that.","start_word":4652,"end_word":4688,"intents":[{"intent":"Inquire about benefits","confidence_score":0.00002298012}]},{"text":"So over the next five years, I'd love to see us working towards that goal of getting you up over that 100 k at the least, and then we can kinda build from there.","start_word":4689,"end_word":4722,"intents":[{"intent":"Reach goal","confidence_score":0.12071922}]},{"text":"That is essentially all of the recommendations there. Now as I kinda mentioned, there's no up front or no ongoing fees charged at the moment. This is all fully complimentary until we get your balance up there as per Debbie's promised to you years ago.","start_word":4869,"end_word":4913,"intents":[{"intent":"Recommend fee change","confidence_score":0.00024966485}]},{"text":"Now as I kinda mentioned, there's no up front or no ongoing fees charged at the moment. This is all fully complimentary until we get your balance up there as per Debbie's promised to you years ago. It does mean that when we get your balance up, we will have to start charging fees for our services.","start_word":4877,"end_word":4933,"intents":[{"intent":"Explain fee policy","confidence_score":0.0075205187}]},{"text":"It does mean that when we get your balance up, we will have to start charging fees for our services.","start_word":4914,"end_word":4933,"intents":[{"intent":"Understand fee changes","confidence_score":0.000016437085}]},{"text":"And we wanna get you super working harder for you.","start_word":4952,"end_word":4961,"intents":[{"intent":"Help client superworking","confidence_score":0.000008208515}]},{"text":"I wanna because I don't know how much it's gonna when it gets to a 100,000, I don't know how much a fee Well, our fee stays at 1.65% per annum at the moment, and that'll essentially be what you agree I'll to be at that charged. particular time.","start_word":5032,"end_word":5080,"intents":[{"intent":"Confirm fee change","confidence_score":0.021974836},{"intent":"Confirm fee amount","confidence_score":0.02149295}]},{"text":"We will keep reviewing things with you moving forward, but we do have to eventually turn our fees back on because we are a professional service.","start_word":5081,"end_word":5106,"intents":[{"intent":"Consent to turn fees off","confidence_score":0.000004864986}]},{"text":"So there's a lot of work that goes into what we do, and we normally don't sort of do this for every client with a lower balance. This is sort of something that's specific just to you. But when we get to that 100 k balance, they're definitely gonna have to look at turning the fees back Well, on.","start_word":5108,"end_word":5166,"intents":[{"intent":"Discuss fees and review","confidence_score":0.035324175}]},{"text":"We will have to update the advice to reflect so you can see the outcome based on that.","start_word":5317,"end_word":5334,"intents":[{"intent":"Update advice","confidence_score":0.72431314}]},{"text":"Essentially, if you decide to take on the advice and sign the document there, once it comes back to us, all we need to do is complete an investment switch within the fund there. It's something that we do on our end. You'll probably see the buys and sales occurring in there.","start_word":5425,"end_word":5476,"intents":[{"intent":"Complete investment switch","confidence_score":0.21489252}]},{"text":"Just a bit of an investment switch, removing some underperforming investments, replacing them with investments that have had a greater track record, and making sure we're working hard harder towards your investment goals with your super there. Okay? Yep.","start_word":5559,"end_word":5597,"intents":[{"intent":"Update investments","confidence_score":0.016828222}]},{"text":"And just going back on my insurance policy that I Yeah. took out, it's still it's still it's still I think I took it out for ninety days. So if something happens Yeah.","start_word":5906,"end_word":5938,"intents":[{"intent":"Resolve claims issue","confidence_score":0.006414215}]},{"text":"But, absolutely, we're we're look helping you to look after these policies. So if anything happens at all with life, CPD, income protection, trauma, you just call us, and we will help you with that claims process. Okay? Yeah.","start_word":6221,"end_word":6259,"intents":[{"intent":"Cover policies","confidence_score":0.056431014}]},{"text":"But it does mean that it's a hundred and twenty days without the money. That's Yeah.","start_word":6527,"end_word":6542,"intents":[{"intent":"Provide benefits","confidence_score":0.0006814461}]},{"text":"And then once the claim is received and the even that ninety day period, they try to process it as quickly as possible, but it does mean getting the reports to the doctors and things back on time. And then once the claim has been approved, which can be done fairly quickly so long as everything kind of is received, you should be able to receive the first payment within thirty days.","start_word":6576,"end_word":6647,"intents":[{"intent":"Make claim","confidence_score":0.05293381}]},{"text":"And then once the claim has been approved, which can be done fairly quickly so long as everything kind of is received, you should be able to receive the first payment within thirty days.","start_word":6614,"end_word":6647,"intents":[{"intent":"Receive payment","confidence_score":0.08002547}]},{"text":"If you finally have questions, let me know. I'm more than happy to talk you through anything or answer anything. Okay? Alright.","start_word":6798,"end_word":6819,"intents":[{"intent":"Discuss issues","confidence_score":0.11039817}]},{"text":"any any other pages we're gonna go through there? Or No.","start_word":6826,"end_word":6836,"intents":[{"intent":"Go through pages","confidence_score":0.22700268}]},{"text":"There's a lot more pages, obviously, than what I've kind of gone through, but I've sort of touched on the things that need to be touched on so that I'm not providing too much useful information to you. And you can kinda go back and just read those additional bases. Some people just like to go through the basics and then take some time to read it and take it in and then come back with any additional questions if there are any.","start_word":6877,"end_word":6959,"intents":[{"intent":"Request assistance","confidence_score":0.04643926}]},{"text":"sign below, and I Yep. and I have So in the text box, just put NA if you don't want any changes to the advice. That's the only thing that's probably waiting on is just that text box just to confirm that there's no changes that but you I wanna can't make to the advice. alright.","start_word":7370,"end_word":7425,"intents":[{"intent":"Verify instructions","confidence_score":0.0050031715}]},{"text":"think I'll be doing pretty much driving around here lately, though. But Yeah.","start_word":7719,"end_word":7731,"intents":[{"intent":"Resolve transportation issue","confidence_score":0.00009103653}]},{"text":"14 would it be about 14 Ralph Young, would it? It's about 12. So I 12 leave Ralph about, Young. yeah, I leave about three, 04:00 in the morning, and I get there generally about three, four, five in the afternoon. Do our normal stops, sir. Attend the suburb at Tiree at the big center, and then we always do Raymond Terrace just outside Sydney before you hit Sydney. And then, Yes.","start_word":8122,"end_word":8193,"intents":[{"intent":"Schedule appointments","confidence_score":0.08215828}]},{"text":"It's why I like to do the dark side trip this side of the country because going in the down there, there's too many bruise. It's so hard to see. There's no lights at nighttime. It's just your your car light. So it's easy to do that trip and be into Young before dark. That Yeah.","start_word":8941,"end_word":8996,"intents":[{"intent":"Educate about travel options","confidence_score":0.0015675748}]},{"text":"So, no, it'll be an interesting trip, but, look, look, it'll be worth it at the end of the day too.","start_word":9312,"end_word":9332,"intents":[{"intent":"Plan trip","confidence_score":0.27296028}]},{"text":"is the the busiest busiest time to travel Yeah.","start_word":9456,"end_word":9464,"intents":[{"intent":"Travel","confidence_score":0.0033350952}]},{"text":"They got some pretty decent storms down there the other week. They got a huge amount of hail as well after it being so dry for so long too. I saw some video of the recent hail storm they had. That was big hail.","start_word":9763,"end_word":9806,"intents":[{"intent":"Recall storms","confidence_score":0.0001285037}]},{"text":"I've got a couple of things to get done. I've gotta go see the real estate and bits Yep. bits couple of bits and pieces so I can get organized for tomorrow. But Yep.","start_word":10227,"end_word":10260,"intents":[{"intent":"Discuss trip plans","confidence_score":0.09583514}]}]},"sentiments":{"segments":[{"text":"Hello? Hi, Samuel. It's Dana from Okie Financial. How are you this morning? Oh, not too bad, Dana. How are you?","start_word":0,"end_word":20,"sentiment":"neutral","sentiment_score":0.1758996695280075},{"text":"I'm very well. Thank you.","start_word":21,"end_word":25,"sentiment":"positive","sentiment_score":0.6309292912483215},{"text":"I had you booked in just to run through your updated statement of advice to alter those investments there. Is now still a good time there for you? Yeah. Sorry. Yeah. Yeah.","start_word":26,"end_word":57,"sentiment":"neutral","sentiment_score":0.24569566547870636},{"text":"It's a good time.","start_word":58,"end_word":61,"sentiment":"positive","sentiment_score":0.3999025523662567},{"text":"Yeah? Oh, good. How's your week been so far? Yeah. It's been been been busy. It's, you know, Yeah. it's not constant with work, and, yeah, today Yeah. is my only my only day off. So Wow. we and it's been busy up a year in in Broken Hill, but it's Yep. been going been going good, though.","start_word":62,"end_word":119,"sentiment":"neutral","sentiment_score":0.02476279065012932},{"text":"Oh, that is really good. That's excellent. And you're picking up extra hours and enjoying your new role there as well.","start_word":120,"end_word":140,"sentiment":"positive","sentiment_score":0.5696157217025757},{"text":"Yes. The the the the the work's good. It's it's, like, a lot of work, and then but it's not much there's not much money in it. So it's that's Yeah. that's the hard part of the job. It's Yeah. I might not be able to do it forever. I might have to get back into support role Yeah. work and to make a bit more money again. Yeah. Yeah. Yeah. No. But Understandable. at the at the moment, it's it's it's just it's getting me by, and it's somewhere different. It's something different. But, yeah, it was all for the let me see what happens. Everything's still crazy around the world at the moment. Yeah. It is a little bit, isn't it? But that's okay. I'm gonna send through this advice document to your email there. Before I do and before I jump into the call fully, I do need to just confirm we do record our calls for quality and training purposes. Are you happy for me to proceed with that? Hey. That's fine, Yep.","start_word":141,"end_word":317,"sentiment":"neutral","sentiment_score":-0.03373030573129654},{"text":"Beautiful.","start_word":318,"end_word":318,"sentiment":"positive","sentiment_score":0.43070268630981445},{"text":"And I'll do security there with you as well. We are discussing Dana. your personal information. So I'll just confirm your full name, your address, and date of birth I should have. Yep. It's Samuel Colin Joseph Jenkins. Yep. Date of birth, twenty fifth nine nine three, and Yep. the address is 12019 Denton Street, Brokerville.","start_word":319,"end_word":374,"sentiment":"neutral","sentiment_score":0.052411469763943126},{"text":"Beautiful.","start_word":375,"end_word":375,"sentiment":"positive","sentiment_score":0.6217784881591797},{"text":"And your email address is still senuelcolin.jenkins@gmail.com? That's correct. Yep.","start_word":376,"end_word":385,"sentiment":"neutral","sentiment_score":0.13469523191452026},{"text":"Perfect. I'm just sending the advice document through to you there.","start_word":386,"end_word":396,"sentiment":"positive","sentiment_score":0.4111606776714325},{"text":"Sometimes it's just easier if you can review the document with me. Are you gonna be okay to open your email and have a look at that one as I'm going through it? It could be able to. Yeah. If you can't, that is okay. It's just often a little bit easier, but just let me know how you go. It might take a little bit to get through. That's Have you okay. sent that now? Have you oh, no. It's come Yeah. Oh, through. beautiful. That's No. I've nice. been well, my my reception here is just hitting hitting Bit me. tough. Yep. Understandable. When you open that one through OdooSign there, it will just say sign document. You do click the button to continue through. The alternative, if you don't wanna click that button to move forward, is I have attached the statement of advice as an attachment to the email. So you can just open that attachment if you prefer to. Right. I just opened hang on. And now she's put now now she's making it difficult to I got the email. It's just been very slow to I've clicked on the sign thing, and Yep. it's just it's Just my loading? oh, there it is. Yeah. For then do I click start? Not yet. No. So before you once you click start, it'll start to take you to the signing areas. What I'd like you to do first Yep. is just to be able to move through the document. I never want you to sign anything you haven't read through. So if we just go through those pages first, I can explain the advice to you. You can ask me any questions that you do have, and then you can take some time to review it. Yep. Okay? No drama office.","start_word":397,"end_word":701,"sentiment":"neutral","sentiment_score":-0.008177904931248212},{"text":"Perfect. I just Excellent. got a pen.","start_word":702,"end_word":708,"sentiment":"positive","sentiment_score":0.5204898715019226},{"text":"You're right. On the first page that you will see, it says statement of advice prepared for yourself, Samuel Jenkins, as of the 03/19/2026 is when we completed the document. Has been prepared by myself, Dana Taylor. I'm an authorized representative under Oakview Financial's Australian Financial Services license, and my registration with ASIC is 1304394. Our Australian Financial Services license is also noted there for you, and it's 513068. Okay? Just a little bit of housekeeping with the document there. The first couple of pages do note the best interest, Judy. As always with our documents, advice is provided in your best interest. We're here to help you meet your goals, and we are working towards your retirement goals with regard to your stay for this. So we do have to know the best interest, Judy, in the advice document and outline how and why each of these recommendations are in your best interest. And as you are reading through this one, you will note that you will see that statement as part of all these recommendations. Okay? Yes.","start_word":709,"end_word":887,"sentiment":"neutral","sentiment_score":0.12385072559118272},{"text":"Beautiful.","start_word":888,"end_word":888,"sentiment":"positive","sentiment_score":0.3388271927833557},{"text":"Areas that we have scoped into the advice at the moment. So we've scoped in superannuation. We had noted when we spoke last time there had been some underperforming investments there. So we've looked at replacing those with something that has shown greater past performance, looking to remove anything underperforming and have you super working harder towards the, you know, your retirement goals there. All notes, all yeah. Albeit at the moment, we are seeing the market ups and downs. It is a little bit volatile out there. However, we are working towards your goals. Okay? Thank you. Areas that we have not provided advice on as part of this document is the insurance side of things. So we did look at that last time for you. Given your health, new cover was not gonna provide favorable terms, so we are retaining your current insurance cover at the moment. Down the track, we can always look to review that if the time comes or if we're able to get some more favorable terms. We're not looking at any personal investments at the moment, so you do have your investment properties there. You are kinda paying those down. You did maybe have a goal down the track of possibly selling one of those and investing some money or utilizing the funds to pay down your other investment property. It's something you're looking at down the track, and we can always provide additional advice down the track in relation to that. Okay?","start_word":889,"end_word":1138,"sentiment":"neutral","sentiment_score":-0.02064123608916998},{"text":"Thank you.","start_word":1139,"end_word":1140,"sentiment":"positive","sentiment_score":0.5209815502166748},{"text":"And debt management, so we're not providing advice at the moment to help pay down the debts. However, you you know, you're paying those down fairly comfortably, and one of them is nearly gone, essentially. But down the track, if you do have any cash on budgeting advice, we are here and can assist you in those areas Yes. as well. Okay? It is a limited advice document. So if you scroll down to page number six, it just lets you know that when it comes to the advice, it is a limited scope document which goes in and out areas that we are providing advice on in areas that we are not. The advice that we are and are not as noted above do have their little reasoning. So the areas that we are providing advice on how and why and what your goals are and what we are tracking towards, the areas that have been scoped out, essentially noting that we are scoping those areas out, there are risks of scoping those areas out, and we can provide advice down the track to assist you in those areas. When it comes to insurance side of things, we do look at personal insurances. So we look at life, TDD, income protection, trauma cover, anything such as house, motor, business liability, home and contents, things like that. They are general insurances, and we can refer you to a general insurance broker if you do require the services of reviewing your insurance cover. When it comes to the the bottom section there, it says under the Better Advice Act 2021, I am a relevant tax provider. So it does mean that I can provide financial advice in relation to tax and tax related issues. This just states that we are advisers and not tax accountants. So we don't do your tax return for you, but we can refer you to an accountant should you need the services of one. But as under the act, we can provide financial advice and tax and tax related issues for you. And the last statement there just noted another solicitor that so we don't draft up wills for you. If you did need the services of a solicitor, we can always refer you to one who can draft up a will accordance with legislation making it as little, you know, at least contestable as possible. Okay? Yep. Yep.","start_word":1141,"end_word":1543,"sentiment":"neutral","sentiment_score":0.043697877156157645},{"text":"Beautiful.","start_word":1544,"end_word":1544,"sentiment":"positive","sentiment_score":0.6250029802322388},{"text":"To make if you scroll down to the about you section, that's the information that we had on you as of the last fact find there when we last caught up a few weeks ago. Has there been any major changes in your circumstances since then? Is that still fairly accurate, or is there anything you would want updated? Well, it's pretty yeah. Well, I'll be 33 this year. Yep. You will be. Yeah. Not not not not 33 yet, but it's saying I'm 30 Yeah. three, but that's I will be. But Yeah. So that's just basing the age on, you know, this year. Yeah. That's that Income that that's hasn't what increased yet? No? no. No.","start_word":1545,"end_word":1662,"sentiment":"neutral","sentiment_score":0.009495055302977562},{"text":"No. Definitely not even pushing pushing to get to pushing to get to that.","start_word":1663,"end_word":1676,"sentiment":"negative","sentiment_score":-0.3740826249122619},{"text":"I just hear that yeah. So this it's going backwards a little bit coming up here when I then when I was Yeah. a support worker. Yeah. But needed it needed to get away. But yeah. Yeah. So we'll just see we'll just see what happened, but I don't See think how it's it goes? gonna I don't think it's gonna increase staying staying here and breaking you at the club. But No. but, anyway, it's, it's what it is for the time being. Yeah. That's okay.","start_word":1677,"end_word":1763,"sentiment":"neutral","sentiment_score":-0.11053940653800964},{"text":"It's not a problem at all. All good.","start_word":1764,"end_word":1771,"sentiment":"positive","sentiment_score":0.44639450311660767},{"text":"The next page there, sorry, looking at your page number eight, we've got your assets and liabilities there. This is the the values of your property, your your raise account, any other investments and assets that you do own versus the liabilities that we discussed last time. I know your property mortgages could have increased or decreased just a little bit since then, but are there any major changes you would want updated on here since we last caught up? No. No. I don't think so. No. That's okay.","start_word":1772,"end_word":1860,"sentiment":"neutral","sentiment_score":0.0043525049525700256},{"text":"It's not a problem at all. We'll keep updating those as time changes. It's not a problem at all.","start_word":1861,"end_word":1879,"sentiment":"positive","sentiment_score":0.43398672342300415},{"text":"Underneath that, we do have your current hub 24 super balance as noted when we provide it or when we did the document up. And then on the next page, it outlines your insurance cover. So we're not providing any advice on the insurances at the moment, but we do like to note the level of cover that you do currently have in the document for you. Okay? Yeah. Have I have I gone back under 50,000 in It has gone a little bit under there. Yeah. the. So $49.09 $5.04 with the market fluctuations, I think you have but that we'll 52 about a couple months ago. I mean, I'm 51 yeah. or something. It's not Yeah. looking Yep. Well, look, it's it's the normal ups good, and downs is that it? we are seeing, and, like, no one likes to see the super going backwards at all, but it is normal to see the market fluctuations there. So whilst we are looking to alter the investments there and we have seen some drops, we are gonna sell some of the investments that you do have. We are gonna cement some of the losses to offset some of the gains to put you in a portfolio that has shown greater past performance and hopefully have that recovering over the next couple of years for you as well. Okay? Yeah. Thank you. Yep. Appreciate That's it. okay. To make this easier, if you go down to page 18 for me, I'll take you through the recommendations, but this just shows you the changes that we are making to the portfolio. So we are working towards your goal of being able to access super at about the age of 60 there. You are still very young. You've got a good 27 ahead of you before you're able to access super at this stage. What But page in did working you say? to Sorry? sorry. Oh, you said you go to a certain page. Oh, 18. I'm so sorry. No. No. You're alright. You're alright. I just because That's I was okay. doing it on the phone. It's just it's a bit it's a bit it's a bit slower. This Yeah. flower? Yeah. That's Yeah. okay. No. I'm I'm with you now. Sorry. Oh, yeah. You're fine.","start_word":1880,"end_word":2264,"sentiment":"neutral","sentiment_score":0.026591277209582268},{"text":"All good, Samuel.","start_word":2265,"end_word":2267,"sentiment":"positive","sentiment_score":0.5845937728881836},{"text":"With this one here, you'll see in order to sort of help you to reach that goal, we are looking at cementing some of the losses that the market has seen in order to alter the portfolio and make some changes there. So one of the things we did talk about was that Ben along Australian equities has underperformed pretty heavily here. On that table, you'll see it's one, two, three, four, five, six investments down. You'll see we are looking to sell all of that investment. So while this has been down and this has has been sort of holding a lot of the portfolio back over the last couple of months there, we are looking to cement that loss and sell that investment out. Essentially, the business Okay. has had Which a look one do at it. you which one do you sell them? The the Benelong Australian Equities. That's the one that we talked about last time. Yep. So it's the only one you're selling? Nope. So we're gonna sell a few other things as well. So what we're gonna do is we're gonna actually gonna sell off a little bit of the, BetaShares cybersecurity, just to kind of rebalance the portfolio back a little bit because you're a little bit overexposed at the moment. We Yeah. you did wanna get rid of all of the India quality ETF as well. So that's the second one down that has been underperforming a little bit in your portfolio, and that was one of the ones that you wanted to see gone. So we're gonna get rid of all of that. And then the Global Healthcare, we are gonna sell that one off as well and just put some other things in the portfolio. We're gonna keep some S and P 500. As much as The US is seeing a bit of volatility there, having exposure into The US market is still very important and over the longer term does have greater returns. So Yeah. No. we I are looking to I buy I agree some of with that. I agree Yep. with keeping that. I don't wanna sell that one. I'd like Yep. to have a bit in, still have a bid in there even though I'm not Perfect. comfortable what The US are doing. But Perfect. Well, we are definitely buying into that one there for you, and then you'll also be selling off the Raffy 200. That's essentially giving you some exposure into Australian equities. We're also getting rid of the ban along Australian equities.","start_word":2268,"end_word":2696,"sentiment":"neutral","sentiment_score":-0.035544187177867045},{"text":"That was the one that was holding your portfolio back that we really wanted to get rid of the business review. That one is no longer performing. It's no longer a quality investment to stay in, and that is the biggest one that has seen the drops in your portfolio. So we are getting rid of all of that, and it does cement a little bit of the losses.","start_word":2697,"end_word":2765,"sentiment":"negative","sentiment_score":-0.42487093806266785},{"text":"We are also removing the JPMorgan Global Research enhanced equity funds. So whilst it hasn't had the best returns, the portfolio I'm putting you into means that we need to get rid of that investment. We are keeping physical gold, but we are rebalancing it back a little bit. So you're over physical gold. You've got about 9.4%, so we're just rebalancing it, selling it back. So you'll still Yep.","start_word":2766,"end_word":2835,"sentiment":"neutral","sentiment_score":-0.1222463846206665},{"text":"keep 7% invested in physical gold, which is still important to keep and has seen really good growth.","start_word":2836,"end_word":2853,"sentiment":"positive","sentiment_score":0.4028179943561554},{"text":"Okay? Right. Yep. With the bank hybrids there, we are looking to reduce the exposure there. These are defensive sort of lower risk investments, and we you're in a high growth portfolio, so you don't need to have a lot of these defensive investments. Essentially, we are just removing a little over 2%, so 2.1 of the investment and bringing it back to 5% invested there. And then we're selling all the other investments to build this portfolio up. You'll be buying into the iShares European market at 9%, Japan at 5%, the Vanguard all world x US. This is giving you exposure Yeah. to essentially the entire globe except The US because we have the S and P 500 there for that. And Yeah. then We don't instead wanna of yeah. Yep. yeah. I And then I I get you I get you there because we give already got the the the f and yeah. p five Yep. 100. I think Absolutely. that's isn't isn't that one of the one of the biggest ones that The US have had for decades? Yeah. Absolutely. Yeah. The I've had the s it's good, isn't it? The the iShares they're S and P they're 500 at index tracks fund, aren't they? they absolutely are. This tracks the S and P 500 index, and one of the cool things about having the index is within that index is is tracking the top 500 companies. But at any one important time, you could be tracking anywhere between 500 to 520 different companies. The important thing with the index there is that the creators of the index, so they do meet the investment can be around the index to meet every quarter each part of the year, and they do look at what companies are eligible to be in the S and P 500 index. If those companies no longer meet that criteria, they are removed out of the index and something else is placed in its place. So you are always tracking the top companies in The US, and those companies are removed when they're no longer, you know, eligible to be in the index.","start_word":2854,"end_word":3214,"sentiment":"neutral","sentiment_score":0.07751467421527054},{"text":"So it is a really cool thing to be in. It means you're always tracking the top 500 companies no matter what they are, and The US does over the longer term see great returns.","start_word":3215,"end_word":3249,"sentiment":"positive","sentiment_score":0.50749272108078},{"text":"It's just the shorter term, we see a lot of volatility, and Australia tends to to follow suit with The US as well. Does that make sense? Yep. Yep. So when Yep. we when you sell off all this, how much am I am gonna lose? What what's it gonna what's it what's it gonna bring it back by Yep. I'll show you that. Yep. until That's okay. yeah. I'll show you that when we go down a little bit. The last one here is a a BetaShares Australian 200, the top 200 companies in Australia, and that is essentially replacing the Bennelong Australian Equities, and you'll be Yeah. buying We're into not that. we're not yet oh, so so I'm not I haven't bought into that Yeah. one yet, have I? Not yet. No. We're going to, though. So we're selling off Bennelong and buying into the a 200 there. That tracks the top 200 companies on the ASX. It's more passively managed. It's lower Yeah. cost Probably than one Bennelong that I should was. have been in in the first place, that one. The Well, the to be honest, when you were put in Bennelong, up until kind of the last, you know, year, it has actually seen some very good returns. It did see a lot of volatility around COVID times.","start_word":3250,"end_word":3473,"sentiment":"neutral","sentiment_score":0.0644279814192227},{"text":"But up until that point, it actually has seen some really brilliant returns.","start_word":3474,"end_word":3486,"sentiment":"positive","sentiment_score":0.38750797510147095},{"text":"So it wasn't a bad fund to be in at the time. It's just that it's no longer a good fund to remain in now that Yes. with what's going on with that fund. Okay? Well, I see. Yes. You see, if you go down to page number 20 for me, this just sort of shows you the cost of all of that. So when we look at and it's important we do look at the CGT consequences. So just like you do a personal tax return every year, your super fund also does a tax return every year as well. To make the changes that we have there, we essentially see the CGT, and it's in the difference column at the very top to be about $7. I did look at lots of different alternatives and different investment options and altering to different, you know, changing a few other things around with the investments.","start_word":3487,"end_word":3641,"sentiment":"neutral","sentiment_score":0.02967819571495056},{"text":"So this worked out to be the cheapest, most cost effective side of things.","start_word":3642,"end_word":3655,"sentiment":"positive","sentiment_score":0.5712956190109253},{"text":"So your current balance there is $49.09 $5.04, and the recommended, once they complete the changes, we estimate to be $49.09 $4.07. And it would cost you about $7 in CGT consequences to make the changes in the portfolio. To make the changes in the port part. The the Yep. yeah. Righto. Yeah. That's Yeah. we're Not not gonna bad. we're not gonna we're we're not gonna get up to about $7. No. No. And the good thing is while spend along is down and some of those investments have seen a bit of volatility, because we are cementing the losses that they've seen, it's offsetting any offsetting any gains of changing any other other part of the portfolio. So we're essentially utilizing those negative returns to offset any gains so we can change the entire portfolio for you and look at something cheaper and that has been working a little bit better. Okay? Yeah. Yeah. It's it's necessary. Yeah. So yeah. But Absolutely. I I've put up when when you when you went through it with me about a month ago or whatever, I'm like, well, Yeah.","start_word":3656,"end_word":3843,"sentiment":"neutral","sentiment_score":0.004196973517537117},{"text":"I can't let it I just can't let it keep sliding down like that because I'm No. yeah. It's gonna end up it's gonna end up it's gonna end up dwindling away.","start_word":3844,"end_word":3875,"sentiment":"negative","sentiment_score":-0.42225122451782227},{"text":"The one with those few companies that were just bringing it back. Absolutely. And you'll see on this table here, so the CGT is about $7. There is no change in the administration fees because they're not changing the platform. Essentially, retaining hub 24 is still appropriate.","start_word":3876,"end_word":3922,"sentiment":"neutral","sentiment_score":-0.028310682624578476},{"text":"Hub 24 is still a very good platform. It's still working for you.","start_word":3923,"end_word":3935,"sentiment":"positive","sentiment_score":0.3895643949508667},{"text":"It's just if we will look to look at moving you to another platform, you would have to complete a full sell down of your portfolio, and that would create highest tax consequences for your fund resulting in a lower overall balance than moving in. So we don't need to really move. Hub twenty four is still working.","start_word":3936,"end_word":3993,"sentiment":"neutral","sentiment_score":-0.07834180444478989},{"text":"It's still a good platform. It's still got all the investments that we need to be able to make the changes, and it actually has a lot more investment access than other platforms out there.","start_word":3994,"end_word":4028,"sentiment":"positive","sentiment_score":0.5463518244879586},{"text":"So Yes. I'm Yes. not recommending we move from Hub twenty four. We just make those changes there. So it doesn't change the admin fee. However, it does reduce the investment fee.","start_word":4029,"end_word":4060,"sentiment":"neutral","sentiment_score":0.08337888866662979},{"text":"So the newer portfolio has a lower investment fee, which means for the year, we can expect you to save about a $116 in investment fees. It's more money remaining in your portfolio working harder for you than being Well, that paid out helped in that fees, helped which is that good. that helped a little bit.","start_word":4061,"end_word":4117,"sentiment":"positive","sentiment_score":0.46941107511520386},{"text":"Absolutely. No other fees noted there. As we mentioned, you're not paying an ongoing service fee at the moment. As was promised initially, Savvy was turning it on till we get your balance to a 100,000, so that's not included there for you as well. Okay?","start_word":4118,"end_word":4163,"sentiment":"neutral","sentiment_score":0.004914348013699055},{"text":"Thank you.","start_word":4164,"end_word":4165,"sentiment":"positive","sentiment_score":0.4478739202022553},{"text":"And we've got your contributions going in based on your current income there at the moment, and you're not paying insurance premiums out of your super, which is a benefit to you as well. Okay? Yeah. I'm paying that out in the iron pocket. Yeah. At the very bottom here, you'll see the two different portfolios. Now because the bank hybrids you have in your portfolio haven't been around for five years, we can't do a five year average return. So we're looking at a three year return. The portfolio you have been in, and we know you haven't received 14.74%, but the portfolio you're in, when we look at the average return over the past three years, this is what essentially has averaged. With the newer portfolio, it's called our OBLA high growth portfolio. It's essentially seen over the past three years a greater past performance. Now I am honest. I don't expect you to get 17.39% every single year. You know, some years will get a negative. Some years will get one or two percent. Some years, we might get 20%, some years we might get about 15%. It just depends Yes. on what the market does. But when we look at this portfolio we're moving you into and the past data, it has averaged this kind of a return over the past three years, which shows and that's what we wanna look at. We have to look at past returns to see what we're hoping for moving forward. If a portfolio has had a longer track record of greater returns, then we can sort of hope that it's gonna perform the same way moving forward or very similar way moving forward. And we just review things with you each year. So if something is working now, but it's not working in a year or two or five's time, then we'll look to remove that ad and keep adjusting your portfolio with you. Does that make sense? Yeah. My Yep. trench.","start_word":4166,"end_word":4498,"sentiment":"neutral","sentiment_score":0.06493630600315672},{"text":"Beautiful.","start_word":4499,"end_word":4499,"sentiment":"positive","sentiment_score":0.6046336889266968},{"text":"If you sort of scroll down to the next page, it shows you that by moving into this portfolio, if you were able to obtain the return that it has seen in the past, moving forward over the next five to ten years, this is where you could end up and could be projected to. We would like you to get as close to this figure as absolutely possible, but it does depend upon market reaction. So we'll just keep reviewing things with you and working towards those goals. Okay? That that I can't say that I can't say that app number. That would be that would be nice. Let's keep going. We'll keep trying. But that's it. So a lot in five years' time, I'd like I'd like to say that a 109,000.","start_word":4500,"end_word":4633,"sentiment":"neutral","sentiment_score":0.1931237429380417},{"text":"That'd be great. It'd be great. And, look, that honestly is a realistic goal. You've got your contributions.","start_word":4634,"end_word":4651,"sentiment":"positive","sentiment_score":0.4594671130180359},{"text":"You are still working, you know, depending on what happens with your wage, with increases, you know, whether you go back to your old roles or whether you stay where you are, we are working towards that.","start_word":4652,"end_word":4688,"sentiment":"neutral","sentiment_score":0.2446029931306839},{"text":"So over the next five years, I'd love to see us working towards that goal of getting you up over that 100 k at the least, and then we can kinda build from there.","start_word":4689,"end_word":4722,"sentiment":"positive","sentiment_score":0.5194095969200134},{"text":"The other side is when your balance increases, smaller changes make a big difference. So if you look at your super now, you know, a 17% return is only it's, you know, a big return, but it makes a smaller change to your portfolio now.","start_word":4723,"end_word":4767,"sentiment":"neutral","sentiment_score":0.25105444921387565},{"text":"When you have one to 200,000 in super, that same rate of return is gonna have a much greater effect for you.","start_word":4768,"end_word":4789,"sentiment":"positive","sentiment_score":0.5102580189704895},{"text":"Yeah. So It get it it it generates it generates Yep. faster. Yeah.","start_word":4790,"end_word":4802,"sentiment":"neutral","sentiment_score":0.20204229652881625},{"text":"Absolutely. It compounds faster. And making these changes now, because you are in your low thirties, you're still so young, you've got a lot of time ahead of you, making these changes now means that the long term compounding, you've got time for your portfolio to start working, to recover from the CGT consequences, and then to start compounding again for you.","start_word":4803,"end_word":4864,"sentiment":"positive","sentiment_score":0.36929336190223694},{"text":"Okay? Yeah.","start_word":4865,"end_word":4866,"sentiment":"neutral","sentiment_score":0.2038195878267288},{"text":"Yep. Perfect. That is essentially all of the recommendations there.","start_word":4867,"end_word":4876,"sentiment":"positive","sentiment_score":0.5230159163475037},{"text":"Now as I kinda mentioned, there's no up front or no ongoing fees charged at the moment.","start_word":4877,"end_word":4893,"sentiment":"neutral","sentiment_score":0.22401541471481323},{"text":"This is all fully complimentary until we get your balance up there as per Debbie's promised to you years ago.","start_word":4894,"end_word":4913,"sentiment":"positive","sentiment_score":0.38391515612602234},{"text":"It does mean that when we get your balance up, we will have to start charging fees for our services. There is a lot of work that goes into what we do, but we're here to help you.","start_word":4914,"end_word":4951,"sentiment":"neutral","sentiment_score":0.15002037584781647},{"text":"And we wanna get you super working harder for you.","start_word":4952,"end_word":4961,"sentiment":"positive","sentiment_score":0.4156097769737244},{"text":"So that's why that is currently turned off, and you'll see that essentially noted on page 24 for you as a confirmation. But If when when you that are happy is that you're that time that time comes. Yeah. But when that when that time comes, so I agreed to that. But we did that. That's at when I'll I'll be asking, try and push it even further because yeah. I wanna because I don't know how much it's gonna when it gets to a 100,000, I don't know how much a fee Well, our fee stays at 1.65% per annum at the moment, and that'll essentially be what you agree I'll to be at that charged. particular time. We will keep reviewing things with you moving forward, but we do have to eventually turn our fees back on because we are a professional service. So there's a lot of work that goes into what we do, and we normally don't sort of do this for every client with a lower balance. This is sort of something that's specific just to you. But when we get to that 100 k balance, they're definitely gonna have to look at turning the fees back Well, on. that's We'll why show that's you why what I that say looks when I like. was talking to Debbie Yeah. in the first place, because I help I help him put in a few reviews together and things like that.","start_word":4962,"end_word":5205,"sentiment":"neutral","sentiment_score":0.018256023732304085},{"text":"So I I give Yeah. some good reviews for you guys as Yeah.","start_word":5206,"end_word":5218,"sentiment":"positive","sentiment_score":0.4657330513000488},{"text":"well. So that was a bit that's why that was why Debbie said you helped me because Yeah. I reviewed you guys where I just was we're pretty new in the company Yeah. when Yeah. I yeah. So I got Yeah. to help him along, but to to give me to give me a hand. But, yes. But when we that's a long way down the track to get to that 100,000, and, yeah, I'm hoping that it gets there soon.","start_word":5219,"end_word":5299,"sentiment":"neutral","sentiment_score":0.10571471601724625},{"text":"Yep. Absolutely.","start_word":5300,"end_word":5301,"sentiment":"positive","sentiment_score":0.3969656527042389},{"text":"And, look, when we get to that point, I'll show you what that looks like. We will have to update the advice to reflect so you can see the outcome based on that. But that is a conversation for down the track.","start_word":5302,"end_word":5343,"sentiment":"neutral","sentiment_score":0.23977673053741455},{"text":"But I do like to be open and honest and let you know this is obviously what it says at the moment. This is what we're on track for, and I wanna obviously Yes. honor sorry, honor the things that Savvy had promised in the past and making sure that we are working harder for you as well.","start_word":5344,"end_word":5401,"sentiment":"positive","sentiment_score":0.39256149530410767},{"text":"So it is all noted in there for you so you have it in writing as well. Okay? No.","start_word":5402,"end_word":5420,"sentiment":"neutral","sentiment_score":0.24260038137435913},{"text":"Thank you. That's okay.","start_word":5421,"end_word":5424,"sentiment":"positive","sentiment_score":0.3925869464874267},{"text":"Essentially, if you decide to take on the advice and sign the document there, once it comes back to us, all we need to do is complete an investment switch within the fund there.","start_word":5425,"end_word":5458,"sentiment":"neutral","sentiment_score":0.30805206298828125},{"text":"It's something that we do on our end. You'll probably see the buys and sales occurring in there.","start_word":5459,"end_word":5476,"sentiment":"positive","sentiment_score":0.4389045238494873},{"text":"Once the investment switch has been completed, we can do a bit more of a catch up down in the next few months to see how things are tracking and what's happening and, you know, see how we're going from there. We'll still do your regular reviews each year to make sure we're on track and look at what other advice we might need to provide and give you regular updates there as well.","start_word":5477,"end_word":5550,"sentiment":"neutral","sentiment_score":0.16350632905960083},{"text":"But it is essentially a nice easy document.","start_word":5551,"end_word":5558,"sentiment":"positive","sentiment_score":0.5273052453994751},{"text":"Just a bit of an investment switch, removing some underperforming investments, replacing them with investments that have had a greater track record, and making sure we're working hard harder towards your investment goals with your super there. Okay? Yep.","start_word":5559,"end_word":5597,"sentiment":"neutral","sentiment_score":0.2327076196670532},{"text":"Perfect.","start_word":5598,"end_word":5598,"sentiment":"positive","sentiment_score":0.4782967865467071},{"text":"Do you have any questions in relation to any of that at all? Not not not yet. No. That's okay. What I'll get you to do is, as you are kind of reading through, there is a few extra pages in there. It's got the advantages, the disadvantages, the risks involved, any warnings that we've got noted there, and your best interest due to these statements as well.","start_word":5599,"end_word":5666,"sentiment":"neutral","sentiment_score":0.04138236865401268},{"text":"You're welcome to have a really good read through those.","start_word":5667,"end_word":5676,"sentiment":"positive","sentiment_score":0.47470584511756897},{"text":"Let me know if you do happen to have any questions, Essentially, to give you a bit of an idea, removing these underperforming investments and altering the investment strategy now is in your best interest because doing it when you're younger means that you do have a greater time to allow for compounding and allow your portfolio to recover. I did look at, as I mentioned, changing the investments completely and doing a full sell down and moving things. However, a $7 CDT is much greater than, you know, having a $150 CDT. So the Yeah. tax Yeah. was Yeah. better Well, on this recommendation. yeah. Well, I don't wanna just keep losing keep losing money on things that have things that may never recover. Yeah. Correct. Correct.","start_word":5677,"end_word":5804,"sentiment":"neutral","sentiment_score":-0.000936281867325306},{"text":"The report follow that we're moving into has demonstrated a stronger past performance. So moving forward, it can put you in a position to to get greater potential returns there.","start_word":5805,"end_word":5834,"sentiment":"positive","sentiment_score":0.4314987063407898},{"text":"However, we do know that markets are fluctuating and returns are never guaranteed. So feel free to run through all of that in a bit more detail. Let me know if you do have any additional questions there.","start_word":5835,"end_word":5872,"sentiment":"neutral","sentiment_score":0.06443842127919197},{"text":"And, yeah, if you're happy to sign and return that one back, we'll get you to sign and return it back so we can have those changes implemented for you.","start_word":5873,"end_word":5902,"sentiment":"positive","sentiment_score":0.5131713151931763},{"text":"Okay? Yeah. Yeah. And just going back on my insurance policy that I Yeah. took out, it's still it's still it's still I think I took it out for ninety days. So if something happens Yeah. to me, I Yep. can't claim for so but I but let me say if something happens, first of all, I contact you guys because because I Yep. don't know how to how to go through Yeah. through that if something did happen. And, Yep. yeah, if I if something Yeah. if an illness happened or something, then I gotta I've gotta yeah. I've gotta I've gotta I've gotta because I've gotta find out a way to get something if if I do go down. Yes. Absolutely. So with your income protection policy, you've got that ninety day waiting period. So if you're unwell and you can't go to work due to illness or injury, even when you're on a the waiting for new client claims, still call us and tell us. We'll help you to liaise. When that ninety days is up, then we can start the claims process. But it kinda helps us to understand that you are in the process of not being able to go to work, that we do have that waiting period, and we can kinda get whatever we can together. We can let the insurer know that you're off work due to this occurring, that we are gonna make a claim. And as soon as the paperwork can be completed, then we will help you do that. They will need doctor's reports. So if you are off work due to illness or injury, do go to the doctor and confirm the likelihood of meeting that waiting period. The doctors do have to generally provide some doctor's records to show what the injury is, how long you're expected to be off, and things like that. But, absolutely, we're we're look helping you to look after these policies. So if anything happens at all with life, CPD, income protection, trauma, you just call us, and we will help you with that claims process. Okay? Yeah. Because that's why I'm trying to also I haven't nothing ever happened, but I I I am realistic. Yeah. I know things do happen. That's why I'm Yeah. just trying to build up my holiday leave again as well. So if Yeah. it as well, I I now wanna like, there's no at the moment with fuel prices, I'm I'm stuck here and broke in here.","start_word":5903,"end_word":6324,"sentiment":"neutral","sentiment_score":-0.0452214491187255},{"text":"I'm not I'm not down. I'm not I'm not I'm not down anywhere. I'm not Not even going going back.","start_word":6325,"end_word":6344,"sentiment":"negative","sentiment_score":-0.4533041417598725},{"text":"anywhere. No. No. Yeah.","start_word":6345,"end_word":6348,"sentiment":"neutral","sentiment_score":-0.2517687976360321},{"text":"I want to go down to South Australia, but I don't want it I don't want it at the moment.","start_word":6349,"end_word":6368,"sentiment":"negative","sentiment_score":-0.3853597044944763},{"text":"I wanna say I've had that what build that leave up. If something something Yeah. did happen, I'd be able to cover my because I know it's ninety days, and I've gotta still pay the Yeah. mortgage. And I still won't have Yeah.","start_word":6369,"end_word":6411,"sentiment":"neutral","sentiment_score":-0.20826204121112823},{"text":"I won't have any income protection for at least ninety days after that.","start_word":6412,"end_word":6424,"sentiment":"negative","sentiment_score":-0.35976988077163696},{"text":"Yeah. So I would I would try and I'd have to have Sutton, another another source of backup to get to that ninety days. Yeah. It's just that ninety days that needs to sort of cover with savings and or if, you know, you're receiving a bit of rent that you can use to pay your bills and things like that. But once that we hit that ninety days and get the paperwork in, generally, so long as everything is approved and the claims documents that were received back nice and quickly, they will pay within the next sort of thirty days.","start_word":6425,"end_word":6526,"sentiment":"neutral","sentiment_score":-0.01919429562985897},{"text":"But it does mean that it's a hundred and twenty days without the money.","start_word":6527,"end_word":6540,"sentiment":"negative","sentiment_score":-0.46957486867904663},{"text":"That's Yeah. that's that's that's gonna be at least at least four months. Yeah. Yep. Yep. But You get use I'm ninety just days I'm before just writing you can make down. the claim. Yeah. And then once the claim is received and the even that ninety day period, they try to process it as quickly as possible, but it does mean getting the reports to the doctors and things back on time. And then once the claim has been approved, which can be done fairly quickly so long as everything kind of is received, you should be able to receive the first payment within thirty days. So, realistically, Right. Well, I'm you gonna need about write a 100 down and here twenty at days. least at least four months. I'm I'm gonna write down just for my own record. I'm gonna go I'm gonna give Yeah. it four I'll say Yep. four to six months to give them. So I know that I had to have I dread looking at stuff like that, but it it's it's fact if something happened. So I don't wanna Absolutely.","start_word":6541,"end_word":6727,"sentiment":"neutral","sentiment_score":-0.006178756443693995},{"text":"be I don't wanna I don't wanna I don't wanna get to that thing and go, well, I didn't didn't know what was gonna happen.","start_word":6728,"end_word":6752,"sentiment":"negative","sentiment_score":-0.3615443706512451},{"text":"Yeah. Absolutely. So but, anyways, I've got that I've got that right here.","start_word":6753,"end_word":6765,"sentiment":"neutral","sentiment_score":0.1926877796649933},{"text":"Thank thank you for that. That's okay. It's not a problem at all. It's been a pleasure to put those together for you.","start_word":6766,"end_word":6788,"sentiment":"positive","sentiment_score":0.7481927275657654},{"text":"Yeah. As I said, have a read through it. If you finally have questions, let me know.","start_word":6789,"end_word":6805,"sentiment":"neutral","sentiment_score":0.2382127344608307},{"text":"I'm more than happy to talk you through anything or answer anything.","start_word":6806,"end_word":6817,"sentiment":"positive","sentiment_score":0.5678573846817017},{"text":"Okay? Alright.","start_word":6818,"end_word":6819,"sentiment":"neutral","sentiment_score":0.2970680892467499},{"text":"Thank you.","start_word":6820,"end_word":6821,"sentiment":"positive","sentiment_score":0.4806079864501953},{"text":"Is That's there alright. any any other pages we're gonna go through there? Or No. That's basically everything.","start_word":6822,"end_word":6839,"sentiment":"neutral","sentiment_score":0.05366930365562439},{"text":"Yeah. It's a nice easy one.","start_word":6840,"end_word":6845,"sentiment":"positive","sentiment_score":0.6182780861854553},{"text":"Just we've touched all the areas that we need to sort of touch on. You just get to go back and have a bit of a read through it all. There's a lot more pages, obviously, than what I've kind of gone through, but I've sort of touched on the things that need to be touched on so that I'm not providing too much useful information to you. And you can kinda go back and just read those additional bases. Some people just like to go through the basics and then take some time to read it and take it in and then come back with any additional questions if there are any. Okay. Right. Yeah. No no dramas. Yeah. Well, I'll just while you're here, I'll sign it, Yeah. make Okay. sure that that works. I think I've clicked I think I'm down with you. I think it's hang on. Trying to figure out how to do this. That's okay. Oh, well, I don't know. It's just automatically done it, I think. I know. So if I just click sign, there's a button called sign all. Yep. Anyway. And then if you press that button Next. yep. Alright. Do I put my date of birth in? No. You should just it should automatically date it for today's date. So if you just keep pressing next. I just did, and it's I'm not sure what what's happening. I don't That's see okay. the I clicked next again, but I've tried to sign in the box, but it's come up with my name, Samuel Jenkins, in the signature box. Yep. And I've clicked sign or do I have to click just sign that one? Also, I clicked sign all. It didn't Okay. Is there a button in the date box that might be blank or a box that might be blank? Yeah. It might want Oh, you yeah. to click There you on go. I that clicked just on so it redates it for you. Yeah. yeah. I've done that. Now go next. Yep. Yep. I don't know if that's done anything. I clicked on it, Yep. but it hasn't gone any further. That's okay. Is you can you scroll up or down? Just double check that all the sections All the sections. Hang on. assigned? It should only be one. It was only the one down down down there when Yep. I put it up. So if I go right up, I got to the top. It can be Is there, nothing like, to a there's no finish button or anything there? sign it. Because I've gone back down now. I'm just gonna because I'm doing it all on the phone. Now Yeah. I gotta get No. back It's okay. back down to where it was.","start_word":6846,"end_word":7311,"sentiment":"neutral","sentiment_score":-0.01672643901132719},{"text":"This is it's a pain. It can be difficult.","start_word":7312,"end_word":7320,"sentiment":"negative","sentiment_score":-0.6340523958206177},{"text":"I'm And just then having I've gone a next quick look. because Yep. I've done that, and then it says text, and then it comes back up with a text box. And I can't sign in that text box, but it did say when I I said, please Okay. sign below, and I Yep. and I have So in the text box, just put NA if you don't want any changes to the advice. That's the only thing that's probably waiting on is just that text box just to confirm that there's no changes that but you I wanna can't make to the advice. alright. Yep. So So just do you click need on it. a capital No. It doesn't really matter. It can be all lowercase. It's not an issue. a? Alright. Now Yep. validate. Oh, no. Yep. That's probably why. Yeah. We just now put the Yeah. text box in there so you can make changes if you want to to make it easier, but it does tend to ask you to just put NA if there's nothing else. And then it should give you the option or tell you that it's done. It says now it says it's loading. So I've completely my Okay. phone.","start_word":7321,"end_word":7528,"sentiment":"neutral","sentiment_score":-0.02791414223611355},{"text":"All Right. good.","start_word":7529,"end_word":7531,"sentiment":"positive","sentiment_score":0.43768078088760376},{"text":"I do sign a little bit new for us, so I'm still sort of figuring out as well, but it's always different on the phone as opposed to a Yeah. computer. Yes. It says Yeah. you you will get the signed document by email because it's it's I think it says it's done. Yep.","start_word":7532,"end_word":7585,"sentiment":"neutral","sentiment_score":0.0693071696355387},{"text":"Perfect.","start_word":7586,"end_word":7586,"sentiment":"positive","sentiment_score":0.5088628530502319},{"text":"And So I don't I'm know just if gonna it's can done. you see it on your end? I'm just gonna have a quick look for you because it lets me know when it's all completed here.","start_word":7587,"end_word":7623,"sentiment":"neutral","sentiment_score":0.08826428651809692},{"text":"Perfect. All done.","start_word":7624,"end_word":7626,"sentiment":"positive","sentiment_score":0.40821772813797},{"text":"It says all signed. Done. Done and dusted. You did it. Yes. No.","start_word":7627,"end_word":7639,"sentiment":"neutral","sentiment_score":0.2822589874267578},{"text":"Thank you. Appreciate that.","start_word":7640,"end_word":7643,"sentiment":"positive","sentiment_score":0.4710204005241394},{"text":"No worries.","start_word":7644,"end_word":7645,"sentiment":"neutral","sentiment_score":0.23848234117031095},{"text":"That's absolutely okay. It's not a problem at all.","start_word":7646,"end_word":7654,"sentiment":"positive","sentiment_score":0.4139944314956665},{"text":"Now you will get an email copy of those, and you can go back into the email where I did attach all those documents for you, including the original statement of advice so you can take some time to read it over if you want to again. Okay? Yeah. Yeah. Yeah. Yeah. No. Thank you very appreciate That's that. And that's absolutely don't okay. think I'll be doing pretty much driving around here lately, though. But Yeah. why the way we don't know what will a big change What's we're gonna happening? run out of fuel we're gonna run out Yeah. of fuel completely. Yeah. It's a little bit up in the air at the moment. I do have some time off over the Easter long weekend. I'm taking a week to go down. Back down your old way, I'm heading down to Young to see my in laws, but we I'm on do it every a web. year. And we did consider maybe not doing it, but we decided, look, we still have to live. And it's the one time of the year we get Yeah. to see my husband's family. And if we don't do it, we might regret it. So we might not get Oh, that down that's there it. this That's year. that's where I So, got I got I got back to Yeah. Cullman. Right at right when the process went, we're we're Yep. going back through the when we're going back through the roof and just just to the start, and I got back Yeah. to Broken Hill. And, yeah, Yeah. it's only ducked down there for three or four days, but then I've Wow. jumped you know, exhausted myself. I had to go I actually had to go and see a doctor and exciting. I haven't got a doctor about up here at the moment. Yep. And, yes, I had to go through a couple of things. And, yes, I thought it was a rush it was a rush three or four days to get down there Yeah. and get back. Yeah. And to and to see if I got I got back with the broken hill, and then I just I just I I crashed. I crashed for about thirteen or fourteen hours. I just slept. Oh, wow. I'm not looking forward to seeing the petrol prices as we get closer to Sydney and then go west again, but it'll be interesting. I'm Yeah. putting Because a you'll little bit be more away. because where where you're up in the Gold Coast, aren't you? Yeah. Yeah. It's I mean, it's $2.50, $2.40, $2.50 up here, which isn't too bad. But the more we go inland, the more expensive it seems What to would be it getting be about closer. 14 would it be about 14 Ralph Young, would it? It's about 12. So I 12 leave Ralph about, Young. yeah, I leave about three, 04:00 in the morning, and I get there generally about three, four, five in the afternoon. Do our normal stops, sir. Attend the suburb at Tiree at the big center, and then we always do Raymond Terrace just outside Sydney before you hit Sydney. And then, Yes. Yes. normally, After either you Galban stop it or you stop Yass. it to to how far is it to Tiree? It's about Five five hours? hours to Tahree. Yep. Yep. And then another sort of four hours to Raymond Terrace. Righto. Yeah. Yeah. Because then then Yeah. then from Tara, you head to England. Then yeah. So I head down to Sydney and then head west from Oh, righto. Righto. Yep. Sydney. Yeah. Yep. And then we tend to stop last stop for fuel is normally Galvin or Yass depending on how close we are, how much fuel we have, and how tired we are. So Yep. Well, you got yeah. all you got all the highway driving Absolutely. through Absolutely. there. It's So just that's that's all. head west is kind of the most boring highway drive.","start_word":7655,"end_word":8332,"sentiment":"neutral","sentiment_score":-0.024706753789499446},{"text":"Like, this is nothing, and I feel that's probably the hardest part of the journey is that trip inland.","start_word":8333,"end_word":8351,"sentiment":"negative","sentiment_score":-0.3876679539680481},{"text":"Oh, to get to get to Young Yeah. Once you leave Sydney and you're on kind of the M 5 and you're heading towards Yonge and sort of even Wagga Way, you sit on that westbound from highway, and it's just there's just nothing.","start_word":8352,"end_word":8395,"sentiment":"neutral","sentiment_score":-0.02597273699939251},{"text":"It's just dead.","start_word":8396,"end_word":8398,"sentiment":"negative","sentiment_score":-0.468808114528656},{"text":"Oh, it's not nothing. But at least you get your your motor on a 110 kilometers an hour. That So you're that's motoring.","start_word":8399,"end_word":8421,"sentiment":"neutral","sentiment_score":0.032236214727163315},{"text":"the good thing.","start_word":8422,"end_word":8424,"sentiment":"positive","sentiment_score":0.4486392140388489},{"text":"Yeah. Right.","start_word":8425,"end_word":8426,"sentiment":"neutral","sentiment_score":0.19239889085292816},{"text":"That's the good thing.","start_word":8427,"end_word":8430,"sentiment":"positive","sentiment_score":0.390265554189682},{"text":"But, yeah, it is it is probably the hardest part of the trip. It's I can see why people have accents along that part because it is the most dullest part.","start_word":8431,"end_word":8461,"sentiment":"neutral","sentiment_score":-0.32663655281066895},{"text":"You are just sitting on one's feet, and it's very easy to get complacent and sort of fall asleep or whatnot.","start_word":8462,"end_word":8482,"sentiment":"negative","sentiment_score":-0.3720177412033081},{"text":"So Are you yeah. guys gonna grow Yeah. We alternate driving. So my husband does the first half because he's better first thing in the morning, and I do later in the morning after I've kind of got a bit more sleep in the car. So Yeah. Kinda yeah. waking up a bit now. Yeah. So when you when you're gonna be going in a a bit of a you're gonna start off with a at a bit of a part in in the dark. Yeah. What about what's the animal life around for the first few hours around your area? It's actually not too bad, and that's why we do it so early around our area because we've done it in the dark going into Yonge. And when you're kinda going in through that when you hit kinda Yas Gold and going through Wombas and all sorts of areas, there's a You lot don't of wanna kangaroos. be going through there. You're gonna you're gonna you're Correct. gonna roll a can you're gonna roll a Correct. kangaroo. But up through Wombat, Yeah. yeah, that's yeah. It's I crazy. I had to travel I had to travel up through the I went to see a friend in Campbelltown, and I got I couldn't when this is from Morgan, I had to go the yeah. I had to go the long way and come back. No. I didn't go through Young, but I went through I think I went through in Antiet Cuda Mander area, but Yep. and Yep. then I had It's to come still through a lot of rows. I had then I had to come Yeah. through Wombat because Yeah.","start_word":8483,"end_word":8764,"sentiment":"neutral","sentiment_score":-0.032041960851626194},{"text":"there was a big accident.","start_word":8765,"end_word":8769,"sentiment":"negative","sentiment_score":-0.4293845295906067},{"text":"So it took me another Yeah.","start_word":8770,"end_word":8775,"sentiment":"neutral","sentiment_score":-0.28947946429252625},{"text":"hour and a half out of my way.","start_word":8776,"end_word":8783,"sentiment":"negative","sentiment_score":-0.3380144536495209},{"text":"Yeah. So I couldn't Yeah. just I know. go There's straight. a lot I couldn't of roads. I couldn't because of what I would've went up to the you know, the third highway. I just would've went up through the third highway and it links to the Hume Highway Yeah. in Wagga, but that was the the part where just where the where the 3rd Highway and the Hume Highway, there was an accident there, Yep. which blocked me from going there. So I had to had to go back. But I've seen them I did say it. Luckily, I I didn't go there and get blocked off. I found out about it before I left. But, Yep. yeah, I had to I had to backtrack around the country, so I had a little bit. And so that's where it took me out out a little bit out of my way. Yeah. Yep. Yeah. No. Definitely. It's why I like to do the dark side trip this side of the country because going in the down there, there's too many bruise. It's so hard to see. There's no lights at nighttime. It's just your your car light. So it's easy to do that trip and be into Young before dark. That Yeah. way, it's 10 I'd times advise safer. I'd advise Yeah. you to give me I'd advise you to get into Young before. Absolutely. Yeah. It might if you if you have been comfortable driving at 03:00 in the morning, get a get a good It's get better.","start_word":8784,"end_word":9042,"sentiment":"neutral","sentiment_score":-0.0729344211461231},{"text":"a good get a get a get a good long on the country in that first three to four hours and Absolutely.","start_word":9043,"end_word":9064,"sentiment":"positive","sentiment_score":0.39099645614624023},{"text":"tell you they can tell you tell you that you're not you're not coming to Young at that time because it's not Absolutely.","start_word":9065,"end_word":9087,"sentiment":"neutral","sentiment_score":-0.2778933048248291},{"text":"it's not worth it.","start_word":9088,"end_word":9091,"sentiment":"negative","sentiment_score":-0.5777875781059265},{"text":"No. Absolutely You you might not. We've you might seen as too well stay many problems. at you might Yeah. as well stay at night if you you're gonna get to the point where you're too much drama. You might as well stay at night at Galvin or Yas or something. Yeah. Absolutely. And avoid the roads. Yeah. Because they come out in droves, and they're hard, and they're shocking. I've seen too many Well accidents along that way. So but don't always be concerned the one you can see. It's it's the the it's one you the can't one see. it's it's the ones behind it. So they don't just they don't just go they they don't always just go in in in in in ones. They lot lot of times they'll go in packs, and Yeah. they'll be about seven or seven or eight of them, especially Yeah. when you're going up through the right now. That's why you wouldn't drive you don't drive you don't drive to the mountain at nighttime because you can't you can't see. You can't you Absolutely. can't you can't you can't see the other ones. You can't the first one you can see, you can usually avoid, but it's the one it's the ones behind him. Yeah. That's right.","start_word":9092,"end_word":9308,"sentiment":"neutral","sentiment_score":-0.11914377594323752},{"text":"That's correct.","start_word":9309,"end_word":9310,"sentiment":"positive","sentiment_score":0.3796316087245941},{"text":"Yeah.","start_word":9311,"end_word":9311,"sentiment":"neutral","sentiment_score":0.30153700709342957},{"text":"So, no, it'll be an interesting trip, but, look, look, it'll be worth it at the end of the day too.","start_word":9312,"end_word":9332,"sentiment":"positive","sentiment_score":0.4330803751945496},{"text":"So And you're doing it over east, did you just say? yes. We're going down just before Easter, so next Thursday. So we get in and do a lot of the traffic before the Easter traffic hits. And then you come back when do you when do you come back over Easter, do you? Or Oh, no. Just after. So the thirteenth, I'll be back. oh, so you're gonna you're gonna skip you you're gonna be down there before that Easter weekend, and then you're gonna leave Yep. after the Easter weekend. Absolutely. Yeah. I thought about that. Very, very, very wise because Yeah. it might not be as bad this year because of what's happened, but Yeah. Easter It can always be. is the the busiest busiest time to travel Yeah. Absolutely. in in in the calendar year. Like, because it's Absolutely. only a short there's only a short Yep. few days, and everyone's going, well, let's go. Yeah. But you're gonna see this year. You're not gonna see it as bad. But before No. but with the I don't I don't Yeah. think you'll see I don't think you'll see half the people on the road. No. No. It'll be it'll be different this year, but it'll still still good to kinda go around those hours around those days because the drive into Sydney is probably the worst when you're going over that mountain range. But yeah. But you'll No. have It'll to keep be good. you have to keep in mind too with what's happening in the the fuel business too and, like, maybe maybe some of these smaller places seem it might be very difficult to get fuel out of. So they'd probably Absolutely. it'd probably Yeah. be like, when you're in Sydney, it'd probably a good place to probably fill it up because you probably have Absolutely. more chances to and Yeah. when probably, yeah, pick pick your bigger places because I don't know I don't know what's gonna happen. Yeah. No. No. I know. It's a bit like that, isn't it? But it'll be nice to be back down in the country again, back down to, you know, that You you neck you may of the woods. you may never come back. It's it's a it's a you might have to you might be you might be calling Zevi from Young and say, well, I'm work I'm working from I'm I'm walking back back in the river in it too much, so Yep. I'll I'll I'll I'll I'll work I'll work from home. Yeah. They got some pretty decent storms down there the other week. They got a huge amount of hail as well after it being so dry for so long too. I saw some video of the recent hail storm they had. That was big hail.","start_word":9333,"end_word":9806,"sentiment":"neutral","sentiment_score":0.029765735344984865},{"text":"That was pretty damaging.","start_word":9807,"end_word":9810,"sentiment":"negative","sentiment_score":-0.4170741140842438},{"text":"Did y'all did y'all get a hail soon today? Yeah. Yeah. And they had down in that way, there was a tornado not far away from from there as well. So that whole area has had has been hit a little bit hard recently. Yeah. We get a little we get a bit of bit of bit of rough bit of bit of rough in the stand that way, but we had a lot of we had a lot of rain. We had we did have Yeah. a lot of rain. And even Broken Hill got got got a bit of it too, which was nice. Yeah. That's But good. That's when for good. Broken Hill, Broken Hill bought the rain and the big rain's outside of Broken Hill, like, it like, you couldn't get when the rains happened, there was only Yeah. there was Yeah. only one way getting getting through to Broken Hill, and that was still the city Yeah. highway. Yeah. And it was it was touch and go. That's where I got back through, but you couldn't when when I first come up through Will Kenya, it's it's still there's still water on the road through Will Kenya. It's still Yeah. Wow. it was it it it was completely and utterly blocked off from Will Canyon to Ivanhoe because I thought about I thought about maybe when I was coming back, I nearly went I thought I'll go over. Might go up to Ivanhoe, but I want I knew that Will Canyon was blocked off, but I didn't know Yep. that. And I thought I was gonna slip across to Menindee. Yeah. And but, luckily, I didn't because I would have been I would have to backtrack around back because I would have got stuck, and I would have had to go and I would have had to camp on the road somewhere, and I would have another five hours out of my journey. It would have it would have taken me probably or probably six or seven. It probably would have taken me but whether it is in nine hours, it would have taken me sixteen hours. Yeah. Wow. Okay. That's crazy. But, anyway, I'll better let you go. You're right.","start_word":9811,"end_word":10186,"sentiment":"neutral","sentiment_score":-0.040541167668205626},{"text":"All good. It's always a pleasure to chat to you. Let me know if you do have any questions there, and thanks for running through that one with me. And enjoy the rest of your day off. So thank you.","start_word":10187,"end_word":10226,"sentiment":"positive","sentiment_score":0.6295205354690552},{"text":"I've got a couple of things to get done. I've gotta go see the real estate and bits Yep. bits couple of bits and pieces so I can get organized for tomorrow. But Yep. I did I did have you I did have you wrote down there, so I was I was ready Oh, for your tour. But I did I thank did you. have a sleep I did have a sleep in the door and I thought stuff, but I'm gonna I'm gonna have a sleeping, and I'm I'm Absolutely.","start_word":10227,"end_word":10317,"sentiment":"neutral","sentiment_score":0.1510438323020935},{"text":"gonna You deserve it. but thanks, Diana. But you you too, and you enjoy your enjoy your trip. I look forward to I when will.","start_word":10318,"end_word":10342,"sentiment":"positive","sentiment_score":0.5111918449401855},{"text":"I'm talking to you in the next couple months.","start_word":10343,"end_word":10351,"sentiment":"neutral","sentiment_score":0.2611111104488373},{"text":"I Absolutely. look forward to hearing about your trip to the Riverina. Yeah. Beautiful. I'll talk to you soon, Samuel. Thank The you so much the for the your best time today. the best place in the best place in Australia, the Riverina. It is honestly so I'm beautiful.","start_word":10352,"end_word":10400,"sentiment":"positive","sentiment_score":0.6862560376829031},{"text":"very I'm very far out towards the Riverina, but but, no, Yeah.","start_word":10401,"end_word":10412,"sentiment":"neutral","sentiment_score":0.15636876225471497},{"text":"but surely the Gold Coast would be beautiful too.","start_word":10413,"end_word":10421,"sentiment":"positive","sentiment_score":0.4547005593776703},{"text":"I'd like I'd like I've never been up there. I'd like to do it one day if it if You'll it if definitely it have to come across. Yeah. Absolutely. I told Come Debbie in to I the did office say and it's meet Debbie us. years ago. I said I'd come and if I get out there, I'd come and see us. Yeah. Absolutely. Absolutely.","start_word":10422,"end_word":10487,"sentiment":"neutral","sentiment_score":0.133629709482193},{"text":"We'll make time to have a chat, and we can meet us all in person. That'd be fantastic. That that that'll be that that'll be great.","start_word":10488,"end_word":10513,"sentiment":"positive","sentiment_score":0.4603409469127655},{"text":"When when things change a little bit later on, I'll have to give you the I'll give you the call to make sure that you're there, and I can come I Yeah. I can tap in.","start_word":10514,"end_word":10549,"sentiment":"neutral","sentiment_score":0.051114048808813095},{"text":"Absolutely. I like it. Sounds good, Samuel. Alright.","start_word":10550,"end_word":10557,"sentiment":"positive","sentiment_score":0.6298982501029968},{"text":"Alright.","start_word":10558,"end_word":10558,"sentiment":"neutral","sentiment_score":0.29546278715133667},{"text":"Thanks very much, Dana. I'll My let you pleasure.","start_word":10559,"end_word":10567,"sentiment":"positive","sentiment_score":0.5684494376182556},{"text":"be.","start_word":10568,"end_word":10568,"sentiment":"neutral","sentiment_score":0.2891354560852051},{"text":"Will do. I'll let you have a good day, and I'll talk to you very soon. Will do, Dana. Thanks. Thanks. See you later.","start_word":10569,"end_word":10592,"sentiment":"positive","sentiment_score":0.5232121348381042},{"text":"Bye. Bye.","start_word":10593,"end_word":10594,"sentiment":"neutral","sentiment_score":0.204726442694664}],"average":{"sentiment":"neutral","sentiment_score":0.04166912508534861}}}}