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Raul. Sorry. This is Amelia. I missed a call from you. I'm good.\n\nThank you. How are you? I've actually got my colleague, Beth, looking after that at the moment. So she will get back to you with anything else that we require. No.\n\nThat's okay. That's no problem at all. Correct. Correct. That's right.\n\nYeah. She's just looking after it at the moment because I'm just dealing with some other stuff that's just become a bit of a priority. So I just said she could just take over for the moment, that would be great. But, yeah, like, any questions. But if you send us an email, that's fine.\n\nWe'll get back to you when we get a chance. Yeah. No worries at all. Yeah. I'm sure she'll get back to you probably next week.\n\nThank you so much. Okay. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Raul.","start":4.64,"end":5.2799997,"sentiment":"neutral","sentiment_score":0.03983723372220993},{"text":"Sorry.","start":5.2799997,"end":5.52,"sentiment":"neutral","sentiment_score":0.013414604589343073},{"text":"This is Amelia.","start":5.52,"end":6.3199997,"sentiment":"neutral","sentiment_score":0.02995438190797965},{"text":"I missed a call from you.","start":6.3199997,"end":7.94,"sentiment":"neutral","sentiment_score":-0.019623801422615845},{"text":"I'm good.","start":11.92,"end":12.559999,"sentiment":"positive","sentiment_score":0.5147583782672882}],"sentiment":"neutral","sentiment_score":0.07819472612547022,"num_words":14,"start":4.64,"end":12.559999},{"sentences":[{"text":"Thank you.","start":12.559999,"end":13.04,"sentiment":"positive","sentiment_score":0.6289995610713959},{"text":"How are you?","start":13.04,"end":13.94,"sentiment":"positive","sentiment_score":0.3875602185726166},{"text":"I've actually got my colleague, Beth, looking after that at the moment.","start":26.615,"end":29.92,"sentiment":"neutral","sentiment_score":0.2727580890059471},{"text":"So she will get back to you with anything else that we require.","start":29.92,"end":33.379997,"sentiment":"neutral","sentiment_score":0.24182072511086097},{"text":"No.","start":37.44,"end":37.76,"sentiment":"neutral","sentiment_score":-0.14468100666999817}],"sentiment":"neutral","sentiment_score":0.2804117827646194,"num_words":31,"start":12.559999,"end":37.76},{"sentences":[{"text":"That's okay.","start":37.76,"end":38.5,"sentiment":"neutral","sentiment_score":-0.06326992716640234},{"text":"That's no problem at all.","start":40.64,"end":42.18,"sentiment":"neutral","sentiment_score":0.026258277148008345},{"text":"Correct.","start":48.235,"end":48.735,"sentiment":"neutral","sentiment_score":0.027427950873970985},{"text":"Correct.","start":49.355,"end":49.835,"sentiment":"neutral","sentiment_score":0.07354887574911118},{"text":"That's right.","start":49.835,"end":50.655,"sentiment":"neutral","sentiment_score":0.08783968165516853}],"sentiment":"neutral","sentiment_score":0.025582520121877842,"num_words":11,"start":37.76,"end":50.655},{"sentences":[{"text":"Yeah.","start":53.355,"end":53.595,"sentiment":"neutral","sentiment_score":0.2050459086894989},{"text":"She's just looking after it at the moment because I'm just dealing with some other stuff that's just become a bit of a priority.","start":53.595,"end":58.395,"sentiment":"neutral","sentiment_score":0.13503439351916313},{"text":"So I just said she could just take over for the moment, that would be great.","start":58.395,"end":64.020004,"sentiment":"neutral","sentiment_score":0.13101232191547751},{"text":"But, yeah, like, any questions.","start":64.020004,"end":65.62,"sentiment":"neutral","sentiment_score":0.09541056305170059},{"text":"But if you send us an email, that's fine.","start":65.62,"end":67.380005,"sentiment":"neutral","sentiment_score":0.11255951225757599}],"sentiment":"neutral","sentiment_score":0.1278573987158862,"num_words":55,"start":53.355,"end":67.380005},{"sentences":[{"text":"We'll get back to you when we get a chance.","start":67.380005,"end":69.16,"sentiment":"neutral","sentiment_score":0.12125639095902443},{"text":"Yeah.","start":72.9,"end":73.4,"sentiment":"neutral","sentiment_score":0.2605416774749756},{"text":"No worries at all.","start":81.115,"end":82.075,"sentiment":"neutral","sentiment_score":0.1409254427999258},{"text":"Yeah.","start":82.075,"end":82.314995,"sentiment":"neutral","sentiment_score":0.21245485544204712},{"text":"I'm sure she'll get back to you probably next week.","start":82.314995,"end":84.814995,"sentiment":"neutral","sentiment_score":0.27703251242637633}],"sentiment":"neutral","sentiment_score":0.19306105146041283,"num_words":26,"start":67.380005,"end":84.814995},{"sentences":[{"text":"Thank you so much.","start":87.835,"end":89.02494,"sentiment":"positive","sentiment_score":0.5235681235790253},{"text":"Okay.","start":90.30494,"end":90.80494,"sentiment":"positive","sentiment_score":0.3766327500343323},{"text":"Bye.","start":91.90494,"end":92.40494,"sentiment":"neutral","sentiment_score":0.13913139700889587}],"sentiment":"positive","sentiment_score":0.43500610689322156,"num_words":6,"start":87.835,"end":92.40494}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Welcome to TechnoONE. My name is Russell. How can I help you?\n\nChannel 1: Hi, Raul. Sorry. This is Amelia. I missed a call from you.\n\nChannel 0: Good day. Good day. Good day, Amelia. Happy Friday. How are you?\n\nChannel 1: I'm good. Thank you. How are you?\n\nChannel 0: I'm doing good. I'm doing good. Emmy, just a quick courtesy call. I had sent that email to you. Just wanted to confirm that landed safely in your inbox and that answered all your questions.\n\nChannel 1: I've actually got my colleague, Beth, looking after that at the moment. So she will get back to you with anything else that we require.\n\nChannel 0: Okay. Okay. Sorry. I thought my apologies. I\n\nChannel 1: No.\n\nChannel 0: I\n\nChannel 1: That's\n\nChannel 0: I think\n\nChannel 1: okay.\n\nChannel 0: I've yeah. Cool. Good. Good. Good.\n\nChannel 1: That's no\n\nChannel 0: Did\n\nChannel 1: problem\n\nChannel 0: I\n\nChannel 1: at\n\nChannel 0: speak\n\nChannel 1: all.\n\nChannel 0: my apologies. But when I when we jumped on the call first time, we had two people, you and\n\nChannel 1: Correct.\n\nChannel 0: Beth, is it?\n\nChannel 1: Correct. That's right.\n\nChannel 0: And Beth is looking after this. Okay. Perfect.\n\nChannel 1: Yeah.\n\nChannel 0: Cool.\n\nChannel 1: She's\n\nChannel 0: Makes\n\nChannel 1: just\n\nChannel 0: sense.\n\nChannel 1: looking after it at the moment because I'm just dealing with some other stuff that's just become a bit of a priority. So I just said\n\nChannel 0: Yeah.\n\nChannel 1: she could just take\n\nChannel 0: Yeah. Yeah.\n\nChannel 1: over for the moment, that would be great. But,\n\nChannel 0: Yes.\n\nChannel 1: yeah, like, any questions. But if you send us an email, that's fine. We'll get back to you when we get a chance.\n\nChannel 0: Yes. Yes. I have sent the email to Beth. I\n\nChannel 1: Yeah.\n\nChannel 0: think it's under control. I'm just double checking that it landed safely and if if if it made sense and if she had any questions, things on those lines. You know?\n\nChannel 1: No worries at all. Yeah. I'm sure she'll get back to you probably next week.\n\nChannel 0: Easy peasy lemon squeezy then. Yeah?\n\nChannel 1: Thank you so much.\n\nChannel 0: Cool. Thank you very\n\nChannel 1: Okay.\n\nChannel 0: much. Let me yeah. Ciao ciao.\n\nChannel 1: Bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Welcome to TechnoONE.","start":1.1999999,"end":2.5,"sentiment":"neutral","sentiment_score":0.146432563662529},{"text":"My name is Russell.","start":2.6399999,"end":3.4399998,"sentiment":"neutral","sentiment_score":0.13195256516337395},{"text":"How can I help you?","start":3.4399998,"end":4.58,"sentiment":"neutral","sentiment_score":0.11790074408054352}],"sentiment":"neutral","sentiment_score":0.12971763933698335,"channel":0,"num_words":12,"start":1.1999999,"end":4.58},{"sentences":[{"text":"Hi, Raul.","start":4.64,"end":5.2799997,"sentiment":"neutral","sentiment_score":0.03983723372220993},{"text":"Sorry.","start":5.2799997,"end":5.52,"sentiment":"neutral","sentiment_score":0.013414604589343073},{"text":"This is Amelia.","start":5.52,"end":6.3199997,"sentiment":"neutral","sentiment_score":0.02995438190797965},{"text":"I missed a call from 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very","start":89.63493,"end":90.354935,"sentiment":"positive","sentiment_score":0.4606613020102183}],"sentiment":"positive","sentiment_score":0.44388290494680405,"channel":0,"num_words":4,"start":89.31493,"end":90.354935},{"sentences":[{"text":"Okay.","start":90.30494,"end":90.80494,"sentiment":"positive","sentiment_score":0.3766327500343323}],"sentiment":"positive","sentiment_score":0.3766327500343323,"channel":1,"num_words":1,"start":90.30494,"end":90.80494},{"sentences":[{"text":"much.","start":90.354935,"end":90.83493,"sentiment":"positive","sentiment_score":0.3509320020675659},{"text":"Let me yeah.","start":90.83493,"end":91.47494,"sentiment":"neutral","sentiment_score":0.18177550534407297},{"text":"Ciao ciao.","start":91.47494,"end":92.034935,"sentiment":"neutral","sentiment_score":0.1815965697169304}],"sentiment":"neutral","sentiment_score":0.20990860958894095,"channel":0,"num_words":6,"start":90.354935,"end":92.034935},{"sentences":[{"text":"Bye.","start":91.90494,"end":92.40494,"sentiment":"neutral","sentiment_score":0.13913139700889587}],"sentiment":"neutral","sentiment_score":0.13913139700889587,"channel":1,"num_words":1,"start":91.90494,"end":92.40494},{"sentences":[{"text":"Bye.","start":92.034935,"end":92.534935,"sentiment":"neutral","sentiment_score":0.08890075981616974}],"sentiment":"neutral","sentiment_score":0.08890075981616974,"channel":0,"num_words":1,"start":92.034935,"end":92.534935}]},"summary":{"result":"success","short":"The customer, Raul, receives a call from the agent, Russell, who apologizes for missing a call from Raul. Russell confirms that the email sent to Raul's inbox is under control and that he will get back to Raul with any questions. Raul mentions that he is dealing with other priorities, but Russell assures him that they will get back to him soon."},"intents":{"segments":[{"text":"Emmy, just a quick courtesy call. I had sent that email to you. Just wanted to confirm that landed safely in your inbox and that answered all your questions.","start_word":49,"end_word":77,"intents":[{"intent":"Confirm landing","confidence_score":0.2012495}]}]},"sentiments":{"segments":[{"text":"Welcome to TechnoONE. My name is Russell. How can I help you? Hi, Raul. Sorry. This is Amelia. I missed a call from you. Good day.","start_word":0,"end_word":25,"sentiment":"neutral","sentiment_score":0.08046376705169678},{"text":"Good day. Good day, Amelia. Happy Friday. How are you? I'm good. Thank you. How are you? I'm doing good. I'm doing good.","start_word":26,"end_word":48,"sentiment":"positive","sentiment_score":0.5004517436027527},{"text":"Emmy, just a quick courtesy call. I had sent that email to you.","start_word":49,"end_word":61,"sentiment":"neutral","sentiment_score":0.2706122100353241},{"text":"Just wanted to confirm that landed safely in your inbox and that answered all your questions.","start_word":62,"end_word":77,"sentiment":"positive","sentiment_score":0.4287489354610443},{"text":"I've actually got my colleague, Beth, looking after that at the moment. So she will get back to you with anything else that we require. Okay. Okay. Sorry. I thought my apologies. I No. I That's I think okay. I've yeah. Cool. Good. Good. Good. That's no Did problem I at speak all. my apologies. But when I when we jumped on the call first time, we had two people, you and Correct. Beth, is it? Correct. That's right. And Beth is looking after this. Okay. Perfect. Yeah. Cool. She's Makes just sense. looking after it at the moment because I'm just dealing with some other stuff that's just become a bit of a priority. So I just said Yeah. she could just take Yeah. Yeah. over for the moment, that would be great. But, Yes. yeah, like, any questions. But if you send us an email, that's fine. We'll get back to you when we get a chance. Yes. Yes. I have sent the email to Beth. I Yeah. think it's under control. I'm just double checking that it landed safely and if if if it made sense and if she had any questions, things on those lines. You know? No worries at all. Yeah. I'm sure she'll get back to you probably next week. Easy peasy lemon squeezy then. Yeah?","start_word":78,"end_word":299,"sentiment":"neutral","sentiment_score":0.13401013612747192},{"text":"Thank you so much. Cool. Thank you very Okay. much.","start_word":300,"end_word":309,"sentiment":"positive","sentiment_score":0.4437432587146759},{"text":"Let me yeah. Ciao ciao. Bye. Bye.","start_word":310,"end_word":316,"sentiment":"neutral","sentiment_score":0.16175577044487}],"average":{"sentiment":"neutral","sentiment_score":0.18739796680299128}}}}