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If you record your name and reason for calling, I'll see if this person is available. Thanks, Mary. Please stay on the line. I'm sorry.\n\nThis person is not available. If you would like to leave an additional message, please reply after the tone.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.74,"sentiment":"neutral","sentiment_score":0.03130287304520607},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.88,"end":5.14,"sentiment":"neutral","sentiment_score":0.014460130536463112},{"text":"Thanks, Mary.","start":17.535,"end":18.595,"sentiment":"positive","sentiment_score":0.4061468690633774},{"text":"Please stay on the line.","start":18.895,"end":20.435,"sentiment":"neutral","sentiment_score":0.030245558917522432},{"text":"I'm sorry.","start":41.975002,"end":42.795002,"sentiment":"neutral","sentiment_score":-0.17965469509363174}],"sentiment":"neutral","sentiment_score":0.03334142708291228,"num_words":26,"start":0.24,"end":42.795002},{"sentences":[{"text":"This person is not available.","start":42.855,"end":44.315002,"sentiment":"neutral","sentiment_score":-0.24697671532630922},{"text":"If you would like to leave an additional message, please reply after the tone.","start":44.775,"end":48.715,"sentiment":"neutral","sentiment_score":-0.12583117932081223}],"sentiment":"neutral","sentiment_score":-0.1577115835327851,"num_words":19,"start":42.855,"end":48.715}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Hi. My name is Mary, and I'm calling from Airtel on behalf of Tom.\n\nChannel 1: Thanks, Mary. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone.\n\nChannel 0: Hello, Rochelle. My name is Mary, and I'm calling from Airtel accounts department, also calling on behalf of Dom. We're just bringing up regarding your account balance for a $134.95. We advise you to please also log in to your account so that you can add and transfer your card inside your secure payment portal, PayRecs. So this can make future payments easier by allowing your scheduled payments to be processed automatically as we also having an update with our links and tools.\n\nIf you need further assistance, I've already sent you the email on how to log in to our portal. And if you need further assistance making a payment online, please don't hesitate to call us, and we'll be more than happy to assist. Thank you so much, and have a great day. Goodbye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.74,"sentiment":"neutral","sentiment_score":0.03130287304520607},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.88,"end":5.14,"sentiment":"neutral","sentiment_score":0.014460130536463112}],"sentiment":"neutral","sentiment_score":0.015450880095800933,"channel":1,"num_words":17,"start":0.24,"end":5.14},{"sentences":[{"text":"Hi.","start":7.52,"end":7.68,"sentiment":"neutral","sentiment_score":0.05296621099114418},{"text":"My name is Mary, and I'm calling from Airtel on behalf of Tom.","start":7.68,"end":11.62,"sentiment":"neutral","sentiment_score":0.06928222024670014}],"sentiment":"neutral","sentiment_score":0.06811679101416043,"channel":0,"num_words":14,"start":7.52,"end":11.62},{"sentences":[{"text":"Thanks, Mary.","start":17.535,"end":18.595,"sentiment":"positive","sentiment_score":0.4061468690633774},{"text":"Please stay on the line.","start":18.895,"end":20.435,"sentiment":"neutral","sentiment_score":0.030245558917522432},{"text":"I'm sorry.","start":41.975002,"end":42.795002,"sentiment":"neutral","sentiment_score":-0.17965469509363174},{"text":"This person is not available.","start":42.855,"end":44.315002,"sentiment":"neutral","sentiment_score":-0.24697671532630922},{"text":"If you would like to leave an additional message, please reply after the tone.","start":44.775,"end":48.715,"sentiment":"neutral","sentiment_score":-0.12583117932081223}],"sentiment":"neutral","sentiment_score":-0.0854395694498505,"channel":1,"num_words":28,"start":17.535,"end":48.715},{"sentences":[{"text":"Hello, Rochelle.","start":50.594997,"end":51.475,"sentiment":"neutral","sentiment_score":0.07308433949947357},{"text":"My name is Mary, and I'm calling from Airtel accounts department, also calling on behalf of Dom.","start":51.475,"end":56.934998,"sentiment":"neutral","sentiment_score":0.08437079497996498},{"text":"We're just bringing up regarding your account balance for a $134.95.","start":57.28,"end":62.98,"sentiment":"neutral","sentiment_score":0.05936930328607559},{"text":"We advise you to please also log in to your account so that you can add and transfer your card inside your secure payment portal, PayRecs.","start":63.68,"end":77.034996,"sentiment":"neutral","sentiment_score":0.1911694103708634},{"text":"So this can make future payments easier by allowing your scheduled payments to be processed automatically as we also having an update with our links and tools.","start":77.175,"end":87.21,"sentiment":"positive","sentiment_score":0.4124012937148412}],"sentiment":"neutral","sentiment_score":0.22094908590058246,"channel":0,"num_words":83,"start":50.594997,"end":87.21},{"sentences":[{"text":"If you need further assistance, I've already sent you the email on how to log in to our portal.","start":87.51,"end":92.33,"sentiment":"neutral","sentiment_score":0.10859384270090806},{"text":"And if you need further assistance making a payment online, please don't hesitate to call us, and we'll be more than happy to assist.","start":92.61688,"end":98.61688,"sentiment":"neutral","sentiment_score":0.22491581831127405},{"text":"Thank you so much, and have a great day.","start":98.61688,"end":100.296875,"sentiment":"positive","sentiment_score":0.685351636674669},{"text":"Goodbye.","start":100.296875,"end":100.796875,"sentiment":"neutral","sentiment_score":0.1767592430114746}],"sentiment":"neutral","sentiment_score":0.2604940872428552,"channel":0,"num_words":53,"start":87.51,"end":100.796875}]},"summary":{"result":"success","short":"A representative from Airtel is calling on behalf of a customer named Tom to discuss his account balance. The representative advises the customer to log in to their secure payment portal and add their card to their payment method. The representative also mentions an update with their links and tools and offers assistance with making payments online."},"intents":{"segments":[{"text":"My name is Mary, and I'm calling from Airtel on behalf of Tom. Thanks, Mary.","start_word":18,"end_word":32,"intents":[{"intent":"Provide name","confidence_score":0.032841764}]},{"text":"My name is Mary, and I'm calling from Airtel accounts department, also calling on behalf of Dom. We're just bringing up regarding your account balance for a $134.95.","start_word":61,"end_word":88,"intents":[{"intent":"Request explanation","confidence_score":0.0008584032}]},{"text":"We advise you to please also log in to your account so that you can add and transfer your card inside your secure payment portal, PayRecs. So this can make future payments easier by allowing your scheduled payments to be processed automatically as we also having an update with our links and tools. If you need further assistance, I've already sent you the email on how to log in to our portal.","start_word":89,"end_word":160,"intents":[{"intent":"Instruct to log in","confidence_score":0.04858902}]},{"text":"If you need further assistance, I've already sent you the email on how to log in to our portal.","start_word":142,"end_word":160,"intents":[{"intent":"Provide email","confidence_score":0.012640333}]},{"text":"If you need further assistance, I've already sent you the email on how to log in to our portal. And if you need further assistance making a payment online, please don't hesitate to call us, and we'll be more than happy to assist.","start_word":142,"end_word":184,"intents":[{"intent":"Offer assistance","confidence_score":0.13020611}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. Hi. My name is Mary, and I'm calling from Airtel on behalf of Tom.","start_word":0,"end_word":30,"sentiment":"neutral","sentiment_score":0.04124562069773674},{"text":"Thanks, Mary.","start_word":31,"end_word":32,"sentiment":"positive","sentiment_score":0.4061468839645386},{"text":"Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message, please reply after the tone. Hello, Rochelle. My name is Mary, and I'm calling from Airtel accounts department, also calling on behalf of Dom. We're just bringing up regarding your account balance for a $134.95. We advise you to please also log in to your account so that you can add and transfer your card inside your secure payment portal, PayRecs.","start_word":33,"end_word":114,"sentiment":"neutral","sentiment_score":0.049914177507162094},{"text":"So this can make future payments easier by allowing your scheduled payments to be processed automatically as we also having an update with our links and tools.","start_word":115,"end_word":141,"sentiment":"positive","sentiment_score":0.40793997049331665},{"text":"If you need further assistance, I've already sent you the email on how to log in to our portal. And if you need further assistance making a payment online, please don't hesitate to call us, and we'll be more than happy to assist.","start_word":142,"end_word":184,"sentiment":"neutral","sentiment_score":0.1798708587884903},{"text":"Thank you so much, and have a great day.","start_word":185,"end_word":193,"sentiment":"positive","sentiment_score":0.6894453763961792},{"text":"Goodbye.","start_word":194,"end_word":194,"sentiment":"neutral","sentiment_score":0.2211205363273621}],"average":{"sentiment":"neutral","sentiment_score":0.15403611109806942}}}}