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Yeah. Good morning. Yeah. That's me. Mhmm. Yeah. I have to receive the router first. Right? I have not received the router yet. In the meantime, I will make the payment. Yeah. You can send me the link for the payment. Mhmm. Okay. Yeah. The plan would start when from what did the from the time I start using it, that's when the plan should start. Right? Mhmm. Okay. Fine. Yep. I'll Sure. Yeah. Yeah. Yeah. Go ahead. Send it to her. Yeah. Go ahead and send it. Yeah. I'll make the payment. Sure. Okay. Thank you. Bye. You too. 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Yeah. Good morning. Yeah. That's me.\n\nMhmm. Yeah. I have to receive the router first. Right? I have not received the router yet.\n\nIn the meantime, I will make the payment. Yeah. You can send me the link for the payment. Mhmm. Okay.\n\nYeah. The plan would start when from what did the from the time I start using it, that's when the plan should start. Right? Mhmm. Okay.\n\nFine. Yep. I'll Sure. Yeah. Yeah.\n\nYeah. Go ahead. Send it to her. Yeah. Go ahead and send it.\n\nYeah. I'll make the payment. Sure. Okay. Thank you.\n\nBye. You too. 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Hello. Good morning. This is Maureen from Airtel tech support. Am I speaking with Nikhil Krishna?\n\nChannel 1: Hello? Yeah. Good morning. Yeah. That's me.\n\nChannel 0: Yes. Good morning. So regarding your order, we just wanted to update you that we have successfully activated the service, your address. But upon checking, the payment has failed upon your\n\nChannel 1: Mhmm.\n\nChannel 0: order. Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: So now what we're going to do is send you an invoice instead. Then once the payment is settled for the upfront, we'll then activate\n\nChannel 1: I have to receive the router first. Right? I have not received the router yet.\n\nChannel 0: mhmm. Mhmm.\n\nChannel 1: In the meantime, I will make the payment. Yeah. You can send me the link for the payment.\n\nChannel 0: Yeah. For the router, it's already initiated by Australian Post.\n\nChannel 1: Mhmm.\n\nChannel 0: So probably it will take three to five business days at your address to arrive. But before you connect the router, we need you to\n\nChannel 1: Okay.\n\nChannel 0: set up first the payment for the upfront. Yeah.\n\nChannel 1: Yeah. The plan would start when from what did the from the time I start using it, that's when the plan should start. Right?\n\nChannel 0: Yeah. That's correct.\n\nChannel 1: Mhmm.\n\nChannel 0: So we'll adjust the billing date on the day that you'll be connected\n\nChannel 1: Okay. Fine. Yep.\n\nChannel 0: to the\n\nChannel 1: I'll\n\nChannel 0: service. Yeah. But before you you connect the router, you should settle for this the front payment.\n\nChannel 1: Sure. Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: So all accounts department will send you an invoice then for the plan speed that you selected,\n\nChannel 1: Yeah. Go ahead. Send it\n\nChannel 0: which\n\nChannel 1: to her.\n\nChannel 0: is the super fast. Mhmm.\n\nChannel 1: Yeah. Go ahead and send\n\nChannel 0: And\n\nChannel 1: it. Yeah.\n\nChannel 0: for\n\nChannel 1: I'll\n\nChannel 0: the\n\nChannel 1: make the payment.\n\nChannel 0: delivery postage of the router.\n\nChannel 1: Sure. Okay.\n\nChannel 0: Yeah. Okay then. Thank you. Bye.\n\nChannel 1: Thank you.\n\nChannel 0: Have a great\n\nChannel 1: Bye.\n\nChannel 0: day.\n\nChannel 1: You too. Bye.","paragraphs":[{"sentences":[{"text":"Yes.","start":3.04,"end":3.36,"sentiment":"neutral","sentiment_score":0.12791064381599426},{"text":"Hello.","start":3.36,"end":3.86,"sentiment":"neutral","sentiment_score":0.14009806513786316},{"text":"Good morning.","start":4.3199997,"end":5.04,"sentiment":"neutral","sentiment_score":0.31290608644485474},{"text":"This is Maureen from Airtel tech support.","start":5.04,"end":8.18,"sentiment":"neutral","sentiment_score":0.2337411791086197},{"text":"Am I speaking with Nikhil Krishna?","start":8.88,"end":10.82,"sentiment":"neutral","sentiment_score":0.13488415256142616}],"sentiment":"neutral","sentiment_score":0.19643023829249776,"channel":0,"num_words":17,"start":3.04,"end":10.82},{"sentences":[{"text":"Hello?","start":11.36,"end":11.679999,"sentiment":"neutral","sentiment_score":0.06945966929197311},{"text":"Yeah.","start":11.679999,"end":12.0,"sentiment":"neutral","sentiment_score":0.15431098639965057},{"text":"Good 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great","start":128.28888,"end":128.84888,"sentiment":"positive","sentiment_score":0.562700629234314}],"sentiment":"positive","sentiment_score":0.562700629234314,"channel":0,"num_words":3,"start":128.28888,"end":128.84888},{"sentences":[{"text":"Bye.","start":128.71893,"end":129.21893,"sentiment":"positive","sentiment_score":0.4625609517097473}],"sentiment":"positive","sentiment_score":0.4625609517097473,"channel":1,"num_words":1,"start":128.71893,"end":129.21893},{"sentences":[{"text":"day.","start":128.84888,"end":129.34888,"sentiment":"neutral","sentiment_score":0.32995542883872986}],"sentiment":"neutral","sentiment_score":0.32995542883872986,"channel":0,"num_words":1,"start":128.84888,"end":129.34888},{"sentences":[{"text":"You too.","start":129.51894,"end":129.91895,"sentiment":"neutral","sentiment_score":0.22067631781101227},{"text":"Bye.","start":129.91895,"end":130.41895,"sentiment":"neutral","sentiment_score":0.10365748405456544}],"sentiment":"neutral","sentiment_score":0.18167003989219666,"channel":1,"num_words":3,"start":129.51894,"end":130.41895}]},"summary":{"result":"success","short":"A representative from Airtel tech support called Nikhil Krishna to inform him that his payment failed. The representative explains that they will send an invoice and activate the service once it is settled. Nikhil will receive a router link and set up a payment for the upfront. The representative reminds Nikhil that an invoice will be sent to his address and that the plan will start when he starts using it."},"intents":{"segments":[{"text":"So regarding your order, we just wanted to update you that we have successfully activated the service, your address. But upon checking, the payment has failed upon your Mhmm. order.","start_word":27,"end_word":56,"intents":[{"intent":"Update order","confidence_score":0.62685007}]},{"text":"So now what we're going to do is send you an invoice instead. Then once the payment is settled for the upfront, we'll then activate I have to receive the router first. Right?","start_word":59,"end_word":91,"intents":[{"intent":"Send invoice","confidence_score":0.52373725},{"intent":"Send invoice","confidence_score":0.2203839}]},{"text":"In the meantime, I will make the payment. Yeah.","start_word":101,"end_word":109,"intents":[{"intent":"Make payment","confidence_score":0.54826677}]},{"text":"You can send me the link for the payment. Yeah.","start_word":110,"end_word":119,"intents":[{"intent":"Send direct mail","confidence_score":0.00001169581}]},{"text":"So we'll adjust the billing date on the day that you'll be connected Okay.","start_word":193,"end_word":206,"intents":[{"intent":"Adjust billing date","confidence_score":0.24899387}]}]},"sentiments":{"segments":[{"text":"Yes. Hello. Good morning. This is Maureen from Airtel tech support. Am I speaking with Nikhil Krishna? Hello? Yeah. Good morning. Yeah. That's me. Yes. Good morning. So regarding your order, we just wanted to update you that we have successfully activated the service, your address. But upon checking, the payment has failed upon your Mhmm. order. Yeah. Yeah. So now what we're going to do is send you an invoice instead. Then once the payment is settled for the upfront, we'll then activate I have to receive the router first. Right? I have not received the router yet. mhmm. Mhmm. In the meantime, I will make the payment. Yeah. You can send me the link for the payment. Yeah. For the router, it's already initiated by Australian Post. Mhmm. So probably it will take three to five business days at your address to arrive. But before you connect the router, we need you to Okay. set up first the payment for the upfront. Yeah. Yeah. The plan would start when from what did the from the time I start using it, that's when the plan should start. Right? Yeah. That's correct. Mhmm. So we'll adjust the billing date on the day that you'll be connected Okay. Fine. Yep. to the I'll service. Yeah. But before you you connect the router, you should settle for this the front payment. Sure. Yeah. Yeah. Yeah. So all accounts department will send you an invoice then for the plan speed that you selected, Yeah. Go ahead. Send it which to her. is the super fast. Mhmm. Yeah. Go ahead and send And it. Yeah. for I'll the make the payment. delivery postage of the router. Sure. Okay. Yeah. Okay then.","start_word":0,"end_word":286,"sentiment":"neutral","sentiment_score":0.06368301808834076},{"text":"Thank you.","start_word":287,"end_word":288,"sentiment":"positive","sentiment_score":0.3839194178581238},{"text":"Bye.","start_word":289,"end_word":289,"sentiment":"neutral","sentiment_score":0.29946714639663696},{"text":"Thank you. Have a great Bye.","start_word":290,"end_word":295,"sentiment":"positive","sentiment_score":0.5113993287086487},{"text":"day. You too. Bye.","start_word":296,"end_word":299,"sentiment":"neutral","sentiment_score":0.2148806154727936}],"average":{"sentiment":"neutral","sentiment_score":0.080947822248432}}}}