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Is that Harriel? It's just a transfer yes. Just a transfer service here. I've just got an Alex on the line from Astron Technology. He's just hoping to get a price on some hardware for a customer. Can I pop him through? Wonderful. Thank you so much. I'll pop him through now. Hello? Good. Thanks. How are you? So the SKU that I'm looking for for stock of is ATSDash0314. You see that's listed on the website. Do you have stock of that at the moment? Yes. Correct. What was that? Sorry? It says it's Excel Tech's split color for m I s t forty five forty five a. Alright. I'm not sure. I I can see on your website you offer bulk discounts. When does that when does that bulk discount take into effect? Because I'm not sure how many customers are after. And do you have days in stock right now? No worries. You know what? Twenty eight days? Okay. Yep. Is that excluding JST or including? Excluding? Yep. Do you offer any bulk discounts if the customer orders a certain amount of quantities? Do you do you offer any it says you must set you off a bulk discounts. I'm guessing it's depending on how many customer orders. So what where how many do they need to order to take take use of that? Mhmm. Do you know what the the discount would look like if they were to order say more than five? Just so I can take this back to my managing director. I'm not too sure, to be honest. The customer has a they they said they need these. Hang on. Give me one second. Let me go inspect and see if I can, say if you're not sending me a name. Just give me one second. Sorry about that. I'm back. Are you still there? Yep. Thank you. Thank you for holding. He's he's not exactly sure, but if if, say, we will order we would order, like, 20 or something, what would the pricing look like then just for example so I can take that back to him? Mhmm. Alright. Are you able to send me an email with the $1.44 pricing and just an explanation on the stock just so, you know, just say it's twenty eight days from order placement just so I can have a quote that I can show them? Just quote for $1.44. And I'll just let them know that if they were to order multiples, we would be able to provide discount. Yeah. I gave it to the lady before. Yeah. That's correct. Also, what's your standard I'm guessing you have a standard freight charge as well. What would it send? 20 five? Okay. Alright. No worries. Okay. Perfect. I'll I'll await your email with alright. No worries. 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there. Is that Harriel? It's just a transfer yes. Just a transfer service here. I've just got an Alex on the line from Astron Technology.\n\nHe's just hoping to get a price on some hardware for a customer. Can I pop him through? Wonderful. Thank you so much. I'll pop him through now.\n\nHello? Good. Thanks. How are you? So the SKU that I'm looking for for stock of is ATSDash0314.\n\nYou see that's listed on the website. Do you have stock of that at the moment? Yes. Correct. What was that?\n\nSorry? It says it's Excel Tech's split color for m I s t forty five forty five a. Alright. I'm not sure. I I can see on your website you offer bulk discounts.\n\nWhen does that when does that bulk discount take into effect? Because I'm not sure how many customers are after. And do you have days in stock right now? No worries. You know what?\n\nTwenty eight days? Okay. Yep. Is that excluding JST or including? Excluding?\n\nYep. Do you offer any bulk discounts if the customer orders a certain amount of quantities? Do you do you offer any it says you must set you off a bulk discounts. I'm guessing it's depending on how many customer orders. So what where how many do they need to order to take take use of that?\n\nMhmm. Do you know what the the discount would look like if they were to order say more than five? Just so I can take this back to my managing director. I'm not too sure, to be honest. The customer has a they they said they need these.\n\nHang on. Give me one second. Let me go inspect and see if I can, say if you're not sending me a name. Just give me one second. Sorry about that.\n\nI'm back. Are you still there? Yep. Thank you. Thank you for holding.\n\nHe's he's not exactly sure, but if if, say, we will order we would order, like, 20 or something, what would the pricing look like then just for example so I can take that back to him? Mhmm. Alright. Are you able to send me an email with the $1.44 pricing and just an explanation on the stock just so, you know, just say it's twenty eight days from order placement just so I can have a quote that I can show them? Just quote for $1.44.\n\nAnd I'll just let them know that if they were to order multiples, we would be able to provide discount. Yeah. I gave it to the lady before. Yeah. That's correct.\n\nAlso, what's your standard I'm guessing you have a standard freight charge as well. What would it send? 20 five? Okay. Alright.\n\nNo worries. Okay. Perfect. I'll I'll await your email with alright. No worries.\n\nThank you.","paragraphs":[{"sentences":[{"text":"Hi there.","start":5.92,"end":6.3999996,"sentiment":"neutral","sentiment_score":0.01143836509436369},{"text":"Is that Harriel?","start":6.3999996,"end":7.22,"sentiment":"neutral","sentiment_score":0.007329438269759218},{"text":"It's just a transfer yes.","start":12.8949995,"end":16.574999,"sentiment":"neutral","sentiment_score":0.006963010877370834},{"text":"Just a transfer service here.","start":16.574999,"end":18.015,"sentiment":"neutral","sentiment_score":0.027076485753059387},{"text":"I've just got an Alex on the line from Astron Technology.","start":18.015,"end":21.235,"sentiment":"neutral","sentiment_score":0.046942326155575836}],"sentiment":"neutral","sentiment_score":0.02813185061005732,"num_words":26,"start":5.92,"end":21.235},{"sentences":[{"text":"He's just hoping to get a price on some hardware for a customer.","start":21.935,"end":25.715,"sentiment":"neutral","sentiment_score":0.04305966141132208},{"text":"Can I pop him through?","start":25.775,"end":27.06,"sentiment":"neutral","sentiment_score":0.03428896926343441},{"text":"Wonderful.","start":29.779999,"end":30.259998,"sentiment":"positive","sentiment_score":0.6860067248344421},{"text":"Thank you so much.","start":30.259998,"end":31.14,"sentiment":"positive","sentiment_score":0.7829604595899582},{"text":"I'll pop him through now.","start":31.14,"end":32.36,"sentiment":"positive","sentiment_score":0.44821174144744874}],"sentiment":"neutral","sentiment_score":0.2425045612534242,"num_words":28,"start":21.935,"end":32.36},{"sentences":[{"text":"Hello?","start":40.34,"end":40.84,"sentiment":"neutral","sentiment_score":0.07594553381204605},{"text":"Good.","start":45.915,"end":46.155,"sentiment":"positive","sentiment_score":0.37396377325057983},{"text":"Thanks.","start":46.155,"end":46.395,"sentiment":"positive","sentiment_score":0.4192187488079071},{"text":"How are you?","start":46.395,"end":47.135,"sentiment":"neutral","sentiment_score":0.22592076162497202},{"text":"So the SKU that I'm looking for for stock of is ATSDash0314.","start":48.155,"end":55.8,"sentiment":"neutral","sentiment_score":0.11904120941956838}],"sentiment":"neutral","sentiment_score":0.1652991585433483,"num_words":18,"start":40.34,"end":55.8},{"sentences":[{"text":"You see that's listed on the website.","start":58.04,"end":59.32,"sentiment":"neutral","sentiment_score":0.03510044089385441},{"text":"Do you have stock of that at the moment?","start":59.32,"end":60.86,"sentiment":"neutral","sentiment_score":0.018220844782061048},{"text":"Yes.","start":67.88,"end":68.2,"sentiment":"neutral","sentiment_score":0.04449842870235443},{"text":"Correct.","start":68.2,"end":68.655,"sentiment":"neutral","sentiment_score":0.05613936483860016},{"text":"What was that?","start":74.975,"end":75.375,"sentiment":"neutral","sentiment_score":0.002411469196279844}],"sentiment":"neutral","sentiment_score":0.02464585192501545,"num_words":21,"start":58.04,"end":75.375},{"sentences":[{"text":"Sorry?","start":75.375,"end":75.875,"sentiment":"neutral","sentiment_score":-0.0250156968832016},{"text":"It says it's Excel Tech's split color for m I s t forty five forty five a.","start":81.615,"end":89.850006,"sentiment":"neutral","sentiment_score":0.008015003356644335},{"text":"Alright.","start":93.43,"end":93.93,"sentiment":"neutral","sentiment_score":0.019020235165953636},{"text":"I'm not sure.","start":106.535,"end":107.095,"sentiment":"neutral","sentiment_score":-0.10788256178299586},{"text":"I I can see on your website you offer bulk discounts.","start":107.095,"end":109.175,"sentiment":"neutral","sentiment_score":-0.05347937887365168}],"sentiment":"neutral","sentiment_score":-0.02368670477616516,"num_words":33,"start":75.375,"end":109.175},{"sentences":[{"text":"When does that when does that bulk discount take into effect?","start":109.175,"end":112.12,"sentiment":"neutral","sentiment_score":-0.06177020580931143},{"text":"Because I'm not sure how many customers are after.","start":112.12,"end":114.07,"sentiment":"neutral","sentiment_score":-0.09032699258791076},{"text":"And do you have days in stock right now?","start":129.855,"end":131.635,"sentiment":"neutral","sentiment_score":-0.02550560836162832},{"text":"No worries.","start":137.935,"end":138.595,"sentiment":"neutral","sentiment_score":0.04616699554026127},{"text":"You know what?","start":170.42,"end":171.32,"sentiment":"neutral","sentiment_score":-0.09622565656900406}],"sentiment":"neutral","sentiment_score":-0.05642084267866962,"num_words":34,"start":109.175,"end":171.32},{"sentences":[{"text":"Twenty eight days?","start":173.14,"end":173.94,"sentiment":"neutral","sentiment_score":-0.04427372788389524},{"text":"Okay.","start":173.94,"end":174.44,"sentiment":"neutral","sentiment_score":0.06458647549152374},{"text":"Yep.","start":181.06,"end":181.485,"sentiment":"neutral","sentiment_score":0.15827137231826782},{"text":"Is that excluding JST or including?","start":190.045,"end":192.465,"sentiment":"neutral","sentiment_score":0.02774138158808152},{"text":"Excluding?","start":195.18001,"end":195.68001,"sentiment":"neutral","sentiment_score":-0.0012199871707707644}],"sentiment":"neutral","sentiment_score":0.02127208054298535,"num_words":12,"start":173.14,"end":195.68001},{"sentences":[{"text":"Yep.","start":195.98001,"end":196.48001,"sentiment":"neutral","sentiment_score":0.0340418815612793},{"text":"Do you offer any bulk discounts if the customer orders a certain amount of quantities?","start":198.46,"end":202.40001,"sentiment":"neutral","sentiment_score":0.02770780920982361},{"text":"Do you do you offer any it says you must set you off a bulk discounts.","start":205.82,"end":208.64,"sentiment":"neutral","sentiment_score":-0.11694127414375544},{"text":"I'm guessing it's depending on how many customer orders.","start":209.47499,"end":211.89499,"sentiment":"neutral","sentiment_score":-0.06630857247445318},{"text":"So what where how many do they need to order to take take use of that?","start":212.515,"end":217.33499,"sentiment":"neutral","sentiment_score":-0.0010696673998609185}],"sentiment":"neutral","sentiment_score":-0.0357068981975317,"num_words":57,"start":195.98001,"end":217.33499},{"sentences":[{"text":"Mhmm.","start":222.275,"end":222.775,"sentiment":"neutral","sentiment_score":0.04303096979856491},{"text":"Do you know what the the discount would look like if they were to order say more than five?","start":225.47,"end":229.07,"sentiment":"neutral","sentiment_score":0.004711765992014031},{"text":"Just so I can take this back to my managing director.","start":229.07,"end":231.81,"sentiment":"neutral","sentiment_score":0.025292767042463474},{"text":"I'm not too sure, to be honest.","start":236.835,"end":238.455,"sentiment":"neutral","sentiment_score":-0.25212982296943665},{"text":"The customer has a they they said they need these.","start":240.115,"end":242.855,"sentiment":"neutral","sentiment_score":-0.15306296050548554}],"sentiment":"neutral","sentiment_score":-0.060099237598478794,"num_words":48,"start":222.275,"end":242.855},{"sentences":[{"text":"Hang on.","start":253.04,"end":253.28,"sentiment":"neutral","sentiment_score":-0.0868590734899044},{"text":"Give me one second.","start":253.28,"end":253.84,"sentiment":"neutral","sentiment_score":-0.05773460865020752},{"text":"Let me go inspect and see if I can, say if you're not sending me a name.","start":253.84,"end":257.6,"sentiment":"neutral","sentiment_score":-0.09138550718917567},{"text":"Just give me one second.","start":257.6,"end":258.66,"sentiment":"neutral","sentiment_score":-0.04825771264731884},{"text":"Sorry about that.","start":491.935,"end":492.575,"sentiment":"neutral","sentiment_score":-0.23946385582288107}],"sentiment":"neutral","sentiment_score":-0.09412549466135041,"num_words":31,"start":253.04,"end":492.575},{"sentences":[{"text":"I'm back.","start":492.575,"end":492.815,"sentiment":"neutral","sentiment_score":-0.13342609256505966},{"text":"Are you still there?","start":492.815,"end":493.795,"sentiment":"neutral","sentiment_score":-0.03080974565818906},{"text":"Yep.","start":495.855,"end":496.17502,"sentiment":"neutral","sentiment_score":0.16371524333953855},{"text":"Thank you.","start":496.17502,"end":496.495,"sentiment":"positive","sentiment_score":0.5801035463809967},{"text":"Thank you for holding.","start":496.495,"end":497.475,"sentiment":"positive","sentiment_score":0.6064348518848419}],"sentiment":"neutral","sentiment_score":0.25842850583677107,"num_words":13,"start":492.575,"end":497.475},{"sentences":[{"text":"He's he's not exactly sure, but if if, say, we will order we would order, like, 20 or something, what would the pricing look like then just for example so I can take that back to him?","start":499.81,"end":509.75,"sentiment":"neutral","sentiment_score":0.013984576798975468},{"text":"Mhmm.","start":519.77496,"end":520.175,"sentiment":"neutral","sentiment_score":0.045307256281375885},{"text":"Alright.","start":520.175,"end":520.675,"sentiment":"neutral","sentiment_score":0.1028996929526329},{"text":"Are you able to send me an email with the $1.44 pricing and just an explanation on the stock just so, you know, just say it's twenty eight days from order placement just so I can have a quote that I can show them?","start":522.095,"end":536.75,"sentiment":"neutral","sentiment_score":0.1440412583337589},{"text":"Just quote for $1.44.","start":542.845,"end":544.46497,"sentiment":"neutral","sentiment_score":0.04684840515255928}],"sentiment":"neutral","sentiment_score":0.08265339400105436,"num_words":87,"start":499.81,"end":544.46497},{"sentences":[{"text":"And I'll just let them know that if they were to order multiples, we would be able to provide discount.","start":545.325,"end":550.145,"sentiment":"neutral","sentiment_score":0.07601872342638671},{"text":"Yeah.","start":558.92,"end":559.16003,"sentiment":"neutral","sentiment_score":0.0746350884437561},{"text":"I gave it to the lady before.","start":559.16003,"end":561.02,"sentiment":"neutral","sentiment_score":0.03676688777548926},{"text":"Yeah.","start":563.0,"end":563.24,"sentiment":"neutral","sentiment_score":0.06734070181846619},{"text":"That's correct.","start":563.24,"end":563.98,"sentiment":"neutral","sentiment_score":0.10256311297416687}],"sentiment":"neutral","sentiment_score":0.06854337739247468,"num_words":31,"start":545.325,"end":563.98},{"sentences":[{"text":"Also, what's your standard I'm guessing you have a standard freight charge as well.","start":564.60004,"end":568.755,"sentiment":"neutral","sentiment_score":0.03312390869749444},{"text":"What would it send?","start":571.395,"end":572.455,"sentiment":"neutral","sentiment_score":0.010959134204313159},{"text":"20 five?","start":572.59503,"end":573.395,"sentiment":"neutral","sentiment_score":0.010975842364132404},{"text":"Okay.","start":573.395,"end":573.895,"sentiment":"neutral","sentiment_score":0.03964831680059433},{"text":"Alright.","start":575.555,"end":576.055,"sentiment":"neutral","sentiment_score":0.060196131467819214}],"sentiment":"neutral","sentiment_score":0.028607608708129686,"num_words":22,"start":564.60004,"end":576.055},{"sentences":[{"text":"No worries.","start":576.275,"end":576.835,"sentiment":"neutral","sentiment_score":0.053184183314442635},{"text":"Okay.","start":576.835,"end":577.335,"sentiment":"neutral","sentiment_score":0.17004889249801636},{"text":"Perfect.","start":578.515,"end":579.015,"sentiment":"neutral","sentiment_score":0.3301616609096527},{"text":"I'll I'll await your email with alright.","start":579.075,"end":581.875,"sentiment":"neutral","sentiment_score":0.15098685292260988},{"text":"No worries.","start":581.875,"end":582.275,"sentiment":"neutral","sentiment_score":0.32493172585964203}],"sentiment":"neutral","sentiment_score":0.17795002632416212,"num_words":13,"start":576.275,"end":582.275},{"sentences":[{"text":"Thank you.","start":582.275,"end":582.7349,"sentiment":"positive","sentiment_score":0.7259256541728973}],"sentiment":"positive","sentiment_score":0.7259256541728973,"num_words":2,"start":582.275,"end":582.7349}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello?\n\nChannel 1: Hi there. Is that Harriel?\n\nChannel 0: This is Ross speaking\n\nChannel 1: It's just a\n\nChannel 0: from\n\nChannel 1: transfer\n\nChannel 0: Harris office. Mhmm.\n\nChannel 1: yes. Just a transfer service here. I've just got an Alex on the line from Astron Technology. He's just hoping to get a price on some hardware for a customer. Can I pop him through?\n\nChannel 0: Sure. Okay.\n\nChannel 1: Wonderful. Thank you so much. I'll pop him through now.\n\nChannel 0: Thanks. Hello?\n\nChannel 1: Hello?\n\nChannel 0: Hey. Hi, Alex. It's from Tech Home. How are you, ma'am?\n\nChannel 1: Good. Thanks. How are you?\n\nChannel 0: That's good.\n\nChannel 1: So\n\nChannel 0: Doing\n\nChannel 1: the\n\nChannel 0: good,\n\nChannel 1: SKU\n\nChannel 0: buddy.\n\nChannel 1: that I'm looking for for stock\n\nChannel 0: Mhmm.\n\nChannel 1: of is ATSDash0314. You see that's listed on the website. Do you have stock of that at the moment?\n\nChannel 0: A t f dash 0314.\n\nChannel 1: Yes. Correct.\n\nChannel 0: Acceltek Sleep Cover.\n\nChannel 1: What was that? Sorry?\n\nChannel 0: What's the product name?\n\nChannel 1: It says it's Excel Tech's split color for m I s t forty five forty five a.\n\nChannel 0: Okay. Alright. One sec.\n\nChannel 1: Alright.\n\nChannel 0: Just after one. Right?\n\nChannel 1: I'm not sure. I I can see on your website you offer bulk discounts. When does that when does that bulk discount take into effect? Because I'm not sure how many customers are after. And do you have days in stock right now?\n\nChannel 0: Checking, stock, and pricing for you.\n\nChannel 1: No worries.\n\nChannel 0: H e s. Okay. Currently, we haven't got stock any, and the lead\n\nChannel 1: You\n\nChannel 0: time\n\nChannel 1: know\n\nChannel 0: is\n\nChannel 1: what?\n\nChannel 0: twenty eight days.\n\nChannel 1: Twenty eight days? Okay.\n\nChannel 0: Yep. So if you order, like, today, tomorrow, so it will be received after twenty eight days.\n\nChannel 1: Yep.\n\nChannel 0: Yep. And the price for you is $144 each.\n\nChannel 1: Is that excluding JST or including?\n\nChannel 0: Excluding GST. Yep.\n\nChannel 1: Excluding? Yep. Do you offer any bulk discounts if the customer orders a certain amount of quantities?\n\nChannel 0: Sorry. Come again?\n\nChannel 1: Do you do you offer any it says you must set you off a bulk discounts. I'm guessing it's depending on how many customer orders. So what\n\nChannel 0: Mhmm.\n\nChannel 1: where\n\nChannel 0: Yep.\n\nChannel 1: how many do they need to order to take take use of that?\n\nChannel 0: We need to see if you order, like, more than five. So, yeah, we can\n\nChannel 1: Mhmm.\n\nChannel 0: apply this account for you.\n\nChannel 1: Do you know what the the discount would look like if they were to order say more than five? Just so I can take this back to my managing director.\n\nChannel 0: Can you let me know how many units you're after? I can\n\nChannel 1: I'm\n\nChannel 0: just\n\nChannel 1: not too sure, to be honest. The\n\nChannel 0: like,\n\nChannel 1: customer\n\nChannel 0: 10,\n\nChannel 1: has a\n\nChannel 0: 20.\n\nChannel 1: they they said they need these.\n\nChannel 0: Okay.\n\nChannel 1: Hang on. Give me one second. Let me go inspect and see if I can, say if you're not sending me a name. Just give me one second.\n\nChannel 0: Okay. Yep. Hello? Hello? Alex?\n\nChannel 1: Sorry about that. I'm back. Are you still there?\n\nChannel 0: Yep.\n\nChannel 1: Yep. Thank you. Thank you for holding.\n\nChannel 0: No worries.\n\nChannel 1: He's he's not exactly sure, but if if, say, we will order we would order, like, 20 or something, what would the pricing look like then just for example so I can take that back to him?\n\nChannel 0: I can make you. I said $1.44. Right? I can do you $1.40 each.\n\nChannel 1: Mhmm. Alright. Are you\n\nChannel 0: Yep.\n\nChannel 1: able to send me an email with the $1.44 pricing and just an explanation on the stock just so, you know, just say it's twenty eight days from order placement just so I can have a quote that I can show them?\n\nChannel 0: So do you want me to quote for $1.44 or $1.40?\n\nChannel 1: Just quote for $1.44. And I'll just let them know that\n\nChannel 0: Okay.\n\nChannel 1: if they were to order multiples,\n\nChannel 0: Alright.\n\nChannel 1: we would be able to provide discount.\n\nChannel 0: Mhmm. Okay. Alright. No worries. We'll send you over.\n\nI think I got your email.\n\nChannel 1: Yeah. I gave it to\n\nChannel 0: Aware@restauranttech.com.eu.\n\nChannel 1: the lady before. Yeah. That's correct. Also, what's your standard I'm guessing you have a standard freight charge as well.\n\nChannel 0: Yep. 25\n\nChannel 1: What\n\nChannel 0: dollar.\n\nChannel 1: would it send?\n\nChannel 0: Where are\n\nChannel 1: 20\n\nChannel 0: you based\n\nChannel 1: five?\n\nChannel 0: in?\n\nChannel 1: Okay. Alright. No\n\nChannel 0: Yep.\n\nChannel 1: worries. Okay. Perfect.\n\nChannel 0: Alright.\n\nChannel 1: I'll\n\nChannel 0: We'll\n\nChannel 1: I'll\n\nChannel 0: mention\n\nChannel 1: await\n\nChannel 0: that.\n\nChannel 1: your email\n\nChannel 0: No worries.\n\nChannel 1: with alright. No worries. Thank you.\n\nChannel 0: Yep. Thanks. Cheers. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.56,"end":1.06,"sentiment":"neutral","sentiment_score":0.004749682266265154}],"sentiment":"neutral","sentiment_score":0.004749682266265154,"channel":0,"num_words":1,"start":0.56,"end":1.06},{"sentences":[{"text":"Hi there.","start":5.92,"end":6.3999996,"sentiment":"neutral","sentiment_score":0.01143836509436369},{"text":"Is that Harriel?","start":6.3999996,"end":7.22,"sentiment":"neutral","sentiment_score":0.007329438269759218}],"sentiment":"neutral","sentiment_score":0.008973008999601007,"channel":1,"num_words":5,"start":5.92,"end":7.22},{"sentences":[{"text":"This is Ross speaking","start":9.36,"end":12.015,"sentiment":"neutral","sentiment_score":0.002023804292548448}],"sentiment":"neutral","sentiment_score":0.002023804292548448,"channel":0,"num_words":4,"start":9.36,"end":12.015},{"sentences":[{"text":"It's just a","start":12.8949995,"end":13.455,"sentiment":"neutral","sentiment_score":0.0017465939745306969}],"sentiment":"neutral","sentiment_score":0.0017465939745306969,"channel":1,"num_words":3,"start":12.8949995,"end":13.455},{"sentences":[{"text":"from","start":13.295,"end":13.695001,"sentiment":"neutral","sentiment_score":-0.0004832539707422257}],"sentiment":"neutral","sentiment_score":-0.0004832539707422257,"channel":0,"num_words":1,"start":13.295,"end":13.695001},{"sentences":[{"text":"transfer","start":13.455,"end":13.955,"sentiment":"neutral","sentiment_score":-0.0016933726146817207}],"sentiment":"neutral","sentiment_score":-0.0016933726146817207,"channel":1,"num_words":1,"start":13.455,"end":13.955},{"sentences":[{"text":"Harris office.","start":13.695001,"end":14.675,"sentiment":"neutral","sentiment_score":0.002871609292924404},{"text":"Mhmm.","start":15.535,"end":16.035,"sentiment":"neutral","sentiment_score":0.009796160273253918}],"sentiment":"neutral","sentiment_score":0.005179792953034242,"channel":0,"num_words":3,"start":13.695001,"end":16.035},{"sentences":[{"text":"yes.","start":16.255,"end":16.574999,"sentiment":"neutral","sentiment_score":0.0312686450779438},{"text":"Just a transfer service here.","start":16.574999,"end":18.015,"sentiment":"neutral","sentiment_score":0.027076485753059387},{"text":"I've just got an Alex on the line from Astron Technology.","start":18.015,"end":21.235,"sentiment":"neutral","sentiment_score":0.046942326155575836},{"text":"He's just hoping to get a price on some hardware for a customer.","start":21.935,"end":25.715,"sentiment":"neutral","sentiment_score":0.04305966141132208},{"text":"Can I pop him 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now.","start":31.14,"end":32.36,"sentiment":"positive","sentiment_score":0.44821174144744874}],"sentiment":"positive","sentiment_score":0.6058907270431518,"channel":1,"num_words":10,"start":29.779999,"end":32.36},{"sentences":[{"text":"Thanks.","start":33.43,"end":33.93,"sentiment":"positive","sentiment_score":0.34834498167037964},{"text":"Hello?","start":38.309998,"end":38.809998,"sentiment":"neutral","sentiment_score":0.0837247371673584}],"sentiment":"neutral","sentiment_score":0.21603485941886902,"channel":0,"num_words":2,"start":33.43,"end":38.809998},{"sentences":[{"text":"Hello?","start":40.34,"end":40.84,"sentiment":"neutral","sentiment_score":0.07594553381204605}],"sentiment":"neutral","sentiment_score":0.07594553381204605,"channel":1,"num_words":1,"start":40.34,"end":40.84},{"sentences":[{"text":"Hey.","start":41.825,"end":41.985,"sentiment":"neutral","sentiment_score":0.090414397418499},{"text":"Hi, 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The customer's representative said they hadn't and that the lead time for orders is 28 days. The representative then asked for pricing and pricing information for the customer's order, and the customer sent an email with the pricing and the standard freight charge."},"intents":{"segments":[{"text":"I've just got an Alex on the line from Astron Technology. He's just hoping to get a price on some hardware for a customer. Can I pop him through? Sure.","start_word":24,"end_word":53,"intents":[{"intent":"Check pricing","confidence_score":0.0037113235}]},{"text":"Do you have stock of that at the moment?","start_word":109,"end_word":117,"intents":[{"intent":"Check stock","confidence_score":0.0047641005}]},{"text":"He's he's not exactly sure, but if if, say, we will order we would order, like, 20 or something, what would the pricing look like then just for example so I can take that back to him?","start_word":474,"end_word":510,"intents":[{"intent":"Request pricing and quote for multiple orders","confidence_score":0.003406566}]},{"text":"I said $1.44. Right? I can do you $1.40 each. Mhmm.","start_word":515,"end_word":525,"intents":[{"intent":"Provide cost","confidence_score":0.0007759656}]},{"text":"we would be able to provide discount. Mhmm. Okay.","start_word":602,"end_word":610,"intents":[{"intent":"Provide discount for multiple orders","confidence_score":0.35852975}]},{"text":"Also, what's your standard I'm guessing you have a standard freight charge as well. Yep. 25 What dollar.","start_word":636,"end_word":653,"intents":[{"intent":"Provide standard freight charge","confidence_score":0.19002943}]}]},"sentiments":{"segments":[{"text":"Hello? Hi there. Is that Harriel? This is Ross speaking It's just a from transfer Harris office. Mhmm. yes. Just a transfer service here. I've just got an Alex on the line from Astron Technology. He's just hoping to get a price on some hardware for a customer. Can I pop him through? Sure. Okay.","start_word":0,"end_word":54,"sentiment":"neutral","sentiment_score":0.03594378009438515},{"text":"Wonderful. Thank you so much. I'll pop him through now. Thanks.","start_word":55,"end_word":65,"sentiment":"positive","sentiment_score":0.5716530084609985},{"text":"Hello? Hello? Hey. Hi, Alex. It's from Tech Home. How are you, ma'am?","start_word":66,"end_word":78,"sentiment":"neutral","sentiment_score":0.14239501953125},{"text":"Good. Thanks.","start_word":79,"end_word":80,"sentiment":"positive","sentiment_score":0.3965912461280823},{"text":"How are you?","start_word":81,"end_word":83,"sentiment":"neutral","sentiment_score":0.2390858680009842},{"text":"That's good.","start_word":84,"end_word":85,"sentiment":"positive","sentiment_score":0.4371040463447571},{"text":"So Doing the good, SKU buddy. that I'm looking for for stock Mhmm. of is ATSDash0314. You see that's listed on the website. Do you have stock of that at the moment? A t f dash 0314. Yes. Correct. Acceltek Sleep Cover. What was that? Sorry? What's the product name? It says it's Excel Tech's split color for m I s t forty five forty five a. Okay. Alright. One sec. Alright. Just after one. Right? I'm not sure. I I can see on your website you offer bulk discounts. When does that when does that bulk discount take into effect? Because I'm not sure how many customers are after. And do you have days in stock right now? Checking, stock, and pricing for you. No worries. H e s. Okay. Currently, we haven't got stock any, and the lead You time know is what? twenty eight days. Twenty eight days? Okay. Yep. So if you order, like, today, tomorrow, so it will be received after twenty eight days. Yep. Yep. And the price for you is $144 each. Is that excluding JST or including? Excluding GST. Yep. Excluding? Yep. Do you offer any bulk discounts if the customer orders a certain amount of quantities? Sorry. Come again? Do you do you offer any it says you must set you off a bulk discounts. I'm guessing it's depending on how many customer orders. So what Mhmm. where Yep. how many do they need to order to take take use of that? We need to see if you order, like, more than five. So, yeah, we can Mhmm. apply this account for you. Do you know what the the discount would look like if they were to order say more than five? Just so I can take this back to my managing director. Can you let me know how many units you're after? I can I'm just not too sure, to be honest. The like, customer 10, has a 20. they they said they need these. Okay. Hang on. Give me one second. Let me go inspect and see if I can, say if you're not sending me a name. Just give me one second. Okay. Yep. Hello? Hello? Alex? Sorry about that. I'm back. Are you still there? Yep. Yep.","start_word":86,"end_word":465,"sentiment":"neutral","sentiment_score":-0.010488338268509036},{"text":"Thank you. Thank you for holding.","start_word":466,"end_word":471,"sentiment":"positive","sentiment_score":0.5978426933288574},{"text":"No worries. He's he's not exactly sure, but if if, say, we will order we would order, like, 20 or something, what would the pricing look like then just for example so I can take that back to him? I can make you. I said $1.44. Right? I can do you $1.40 each. Mhmm. Alright. Are you Yep. able to send me an email with the $1.44 pricing and just an explanation on the stock just so, you know, just say it's twenty eight days from order placement just so I can have a quote that I can show them? So do you want me to quote for $1.44 or $1.40? Just quote for $1.44. And I'll just let them know that Okay. if they were to order multiples, Alright. we would be able to provide discount. Mhmm. Okay. Alright. No worries. We'll send you over. I think I got your email. Yeah. I gave it to Aware@restauranttech.com.eu. the lady before. Yeah. That's correct. Also, what's your standard I'm guessing you have a standard freight charge as well. Yep. 25 What dollar. would it send? Where are 20 you based five? in? Okay. Alright. No Yep. worries. Okay. Perfect. Alright. I'll We'll I'll mention await that. your email No worries. with alright.","start_word":472,"end_word":683,"sentiment":"neutral","sentiment_score":0.07230804206908874},{"text":"No worries. Thank you. Yep. Thanks. Cheers. Bye.","start_word":684,"end_word":691,"sentiment":"positive","sentiment_score":0.5315719246864319}],"average":{"sentiment":"neutral","sentiment_score":0.05078929640041105}}}}