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I don't think that you still remember, but we have spoken a few months ago. And you mentioned to call you back on this month, which is why I'm trying to call you back and maybe get a schedule for a really quick demo with our CTO. Oh, yes. It's AI MDR platform. We we actually help companies have a secure analyst team that investigates everything and only bothers you when it matters. It runs on AI, but we have a human in the loop for twenty four seven. Yes. Well, we run a triage, and the AI does all of the heavy lifting. So what it's it does is, although it's all done by AI, we have a human SOC analyst checking that everything is working fine. Cybersecurity. Yep. That's right. For a cybersecurity company called Vigilance AI. I think I have sent you an email, and I wanted to check it. Is is that still troy at panel Panoptic Solutions? Oh, yes. Thank you, Troy. Yeah. 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I'm calling about cybersecurity. Hi, Troy. It's Andrew from the Dilan's AI. I hope I haven't caught you in a bad time. Vigilance AI, Troy.\n\nI don't think that you still remember, but we have spoken a few months ago. And you mentioned to call you back on this month, which is why I'm trying to call you back and maybe get a schedule for a really quick demo with our CTO. Oh, yes. It's AI MDR platform. We we actually help companies have a secure analyst team that investigates everything and only bothers you when it matters.\n\nIt runs on AI, but we have a human in the loop for twenty four seven. Yes. Well, we run a triage, and the AI does all of the heavy lifting. So what it's it does is, although it's all done by AI, we have a human SOC analyst checking that everything is working fine. Cybersecurity.\n\nYep. That's right. For a cybersecurity company called Vigilance AI. I think I have sent you an email, and I wanted to check it. Is is that still troy at panel Panoptic Solutions?\n\nOh, yes. Thank you, Troy. Yeah. I'm going to send you this email after this, but, yeah, hopefully, we can talk again and maybe schedule a ten to fifteen minutes demo with our CTO next time. Alright.\n\nThanks you. Cheers all you. Take care of me. Bye bye.","paragraphs":[{"sentences":[{"text":"Andrew, I'm calling about cybersecurity.","start":6.08,"end":8.58,"sentiment":"neutral","sentiment_score":0.028792355582118033},{"text":"Hi, Troy.","start":26.564999,"end":27.125,"sentiment":"neutral","sentiment_score":0.07511408627033234},{"text":"It's Andrew from the Dilan's AI.","start":27.125,"end":29.224998,"sentiment":"neutral","sentiment_score":0.11178895955284436},{"text":"I hope I haven't caught you in a bad time.","start":29.84,"end":31.94,"sentiment":"neutral","sentiment_score":-0.17840316370129586},{"text":"Vigilance AI, Troy.","start":34.56,"end":36.1,"sentiment":"neutral","sentiment_score":0.013597366710503897}],"sentiment":"neutral","sentiment_score":-0.029935224196658686,"num_words":26,"start":6.08,"end":36.1},{"sentences":[{"text":"I don't think that you still remember, but we have spoken a few months ago.","start":36.4,"end":41.22,"sentiment":"neutral","sentiment_score":-0.05614755302667618},{"text":"And you mentioned to call you back on this month, which is why I'm trying to call you back and maybe get a schedule for a really quick demo with our CTO.","start":42.075,"end":52.655,"sentiment":"neutral","sentiment_score":0.05493496742565185},{"text":"Oh, yes.","start":58.61,"end":59.35,"sentiment":"neutral","sentiment_score":0.06022730469703674},{"text":"It's AI MDR platform.","start":59.489998,"end":61.75,"sentiment":"neutral","sentiment_score":0.09291926212608814},{"text":"We we actually help companies have a secure analyst team that investigates everything and only bothers you when it matters.","start":62.69,"end":72.39,"sentiment":"neutral","sentiment_score":0.09324361160397529}],"sentiment":"neutral","sentiment_score":0.044831637701351346,"num_words":73,"start":36.4,"end":72.39},{"sentences":[{"text":"It runs on AI, but we have a human in the loop for twenty four seven.","start":72.775,"end":77.674995,"sentiment":"neutral","sentiment_score":0.03308909712359309},{"text":"Yes.","start":87.3,"end":87.78001,"sentiment":"neutral","sentiment_score":0.08492334187030792},{"text":"Well, we run a triage, and the AI does all of the heavy lifting.","start":87.78001,"end":93.32001,"sentiment":"neutral","sentiment_score":0.07900125520037753},{"text":"So what it's it does is, although it's all done by AI, we have a human SOC analyst checking that everything is working fine.","start":93.94,"end":105.065,"sentiment":"neutral","sentiment_score":0.015335116030958792},{"text":"Cybersecurity.","start":119.549995,"end":120.049995,"sentiment":"neutral","sentiment_score":0.003322938457131386}],"sentiment":"neutral","sentiment_score":0.03735236056880759,"num_words":56,"start":72.775,"end":120.049995},{"sentences":[{"text":"Yep.","start":120.59,"end":120.909996,"sentiment":"neutral","sentiment_score":0.05223403498530388},{"text":"That's right.","start":120.909996,"end":121.649994,"sentiment":"neutral","sentiment_score":0.10767386481165886},{"text":"For a cybersecurity company called Vigilance AI.","start":122.59,"end":125.97,"sentiment":"neutral","sentiment_score":0.04477565948452268},{"text":"I think I have sent you an email, and I wanted to check it.","start":127.104996,"end":133.105,"sentiment":"neutral","sentiment_score":0.0186195828552757},{"text":"Is is that still troy at panel Panoptic Solutions?","start":133.105,"end":138.965,"sentiment":"neutral","sentiment_score":0.014465869197414981}],"sentiment":"neutral","sentiment_score":0.029450859507602272,"num_words":33,"start":120.59,"end":138.965},{"sentences":[{"text":"Oh, yes.","start":148.87999,"end":149.85999,"sentiment":"neutral","sentiment_score":0.14114516973495483},{"text":"Thank you, Troy.","start":150.0,"end":150.79999,"sentiment":"neutral","sentiment_score":0.3274053434530894},{"text":"Yeah.","start":150.79999,"end":151.29999,"sentiment":"neutral","sentiment_score":0.22039157152175903},{"text":"I'm going to send you this email after this, but, yeah, hopefully, we can talk again and maybe schedule a ten to fifteen minutes demo with our CTO next time.","start":152.315,"end":163.455,"sentiment":"neutral","sentiment_score":0.1632098232706388},{"text":"Alright.","start":165.115,"end":165.615,"sentiment":"neutral","sentiment_score":0.3215788006782532}],"sentiment":"neutral","sentiment_score":0.1811559848688744,"num_words":37,"start":148.87999,"end":165.615},{"sentences":[{"text":"Thanks you.","start":166.97693,"end":167.69693,"sentiment":"positive","sentiment_score":0.5368714332580566},{"text":"Cheers all you.","start":167.69693,"end":168.41693,"sentiment":"positive","sentiment_score":0.5919497211774191},{"text":"Take care of me.","start":168.41693,"end":169.29694,"sentiment":"neutral","sentiment_score":0.31249575689435005},{"text":"Bye bye.","start":169.29694,"end":170.03693,"sentiment":"neutral","sentiment_score":0.10268621891736984}],"sentiment":"positive","sentiment_score":0.39135886322368274,"num_words":11,"start":166.97693,"end":170.03693}]}}]},{"alternatives":[{"transcript":"Hi. If you record your name and reason for calling, I'll see if this person is available. Thanks, Andrew. Please stay on the line. Patrick speaking. Andrew from where? So it's Chris Chris working. That's why he's on there. If he's doing that. Oh, but sorry. Remind me what platform it is. And what do you what what do you say secure analyst claim? What do you what do you what reports are you pushing out? Yep. You. Mhmm. Details here. I mean, it's in these four four. Okay. Are you talking about security incidents, risk, environmental. Is that what you told them? Is that is that this is something you you you're doing? I thought it's cyber security. Yeah. Okay. Panoptic Solutions. Yeah. You can send it through. I'm not sure it's gonna be what we're looking for, but send it through and I'll have a look at it. And if it's funny, I wanna chase up, I'll give you a callback. Sure. No worries. Alright. Appreciate the final call. 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If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Andrew, I'm calling about cybersecurity.\n\nChannel 1: Thanks, Andrew. Please stay on the line. Patrick speaking.\n\nChannel 0: Hi, Troy. It's Andrew from the Dilan's AI. I hope I haven't caught you in a bad time.\n\nChannel 1: Andrew from where?\n\nChannel 0: Vigilance AI, Troy.\n\nChannel 1: So\n\nChannel 0: I don't think that you still remember, but we have spoken\n\nChannel 1: it's Chris\n\nChannel 0: a few months\n\nChannel 1: Chris working.\n\nChannel 0: ago.\n\nChannel 1: That's why\n\nChannel 0: And\n\nChannel 1: he's on\n\nChannel 0: you\n\nChannel 1: there.\n\nChannel 0: mentioned to\n\nChannel 1: If\n\nChannel 0: call\n\nChannel 1: he's\n\nChannel 0: you\n\nChannel 1: doing\n\nChannel 0: back\n\nChannel 1: that.\n\nChannel 0: on this month, which is why I'm trying to call you back and maybe get a schedule for a really quick demo with our CTO.\n\nChannel 1: Oh, but sorry. 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of","start":168.41693,"end":168.97693,"sentiment":"positive","sentiment_score":0.41372352838516235}],"sentiment":"positive","sentiment_score":0.5113453269004822,"channel":0,"num_words":8,"start":166.97693,"end":168.97693},{"sentences":[{"text":"call.","start":168.93694,"end":169.43694,"sentiment":"neutral","sentiment_score":0.22455081343650815}],"sentiment":"neutral","sentiment_score":0.22455081343650815,"channel":1,"num_words":1,"start":168.93694,"end":169.43694},{"sentences":[{"text":"me.","start":168.97693,"end":169.29694,"sentiment":"neutral","sentiment_score":0.008812442421913147},{"text":"Bye","start":169.29694,"end":169.53693,"sentiment":"neutral","sentiment_score":0.12914830446243286}],"sentiment":"neutral","sentiment_score":0.068980373442173,"channel":0,"num_words":2,"start":168.97693,"end":169.53693},{"sentences":[{"text":"Bye","start":169.49693,"end":169.73692,"sentiment":"neutral","sentiment_score":0.10780133306980132}],"sentiment":"neutral","sentiment_score":0.10780133306980132,"channel":1,"num_words":1,"start":169.49693,"end":169.73692},{"sentences":[{"text":"bye.","start":169.53693,"end":170.03693,"sentiment":"neutral","sentiment_score":0.07622413337230682}],"sentiment":"neutral","sentiment_score":0.07622413337230682,"channel":0,"num_words":1,"start":169.53693,"end":170.03693},{"sentences":[{"text":"bye.","start":169.73692,"end":170.23692,"sentiment":"neutral","sentiment_score":-0.10094768553972244}],"sentiment":"neutral","sentiment_score":-0.10094768553972244,"channel":1,"num_words":1,"start":169.73692,"end":170.23692}]},"summary":{"result":"success","short":"An agent from D realize's AI calls a customer named Troy to schedule a demo with their CTO. The agent explains that their AI platform, which runs on AI, has a human SOC analyst who investigates everything and only reports on secure incidents and risk. The agent asks Troy to send an email with more details and they schedule a demo for the following week."},"intents":{"segments":[{"text":"If you record your name and reason for calling, I'll see if this person is available.","start_word":1,"end_word":16,"intents":[{"intent":"Record calls","confidence_score":0.01435782}]},{"text":"on this month, which is why I'm trying to call you back and maybe get a schedule for a really quick demo with our CTO. Oh, but sorry.","start_word":91,"end_word":118,"intents":[{"intent":"Get demo","confidence_score":0.08520763}]},{"text":"And what do you what what do you say secure analyst claim?","start_word":167,"end_word":178,"intents":[{"intent":"Provide security claims","confidence_score":0.00034201413}]},{"text":"That's right. For a cybersecurity company called Vigilance AI. I think I have sent you an email, and I thought I wanted it's cyber to check it. security.","start_word":270,"end_word":297,"intents":[{"intent":"Checking cyber security","confidence_score":0.009236201}]},{"text":"I'm going to send you this email after this, but, yeah, hopefully, we can talk again and maybe schedule a ten to fifteen minutes demo with our CTO next time. Sure.","start_word":357,"end_word":387,"intents":[{"intent":"Sending email","confidence_score":0.0011381777}]},{"text":"I'm going to send you this email after this, but, yeah, hopefully, we can talk again and maybe schedule a ten to fifteen minutes demo with our CTO next time. Sure. No worries.","start_word":357,"end_word":389,"intents":[{"intent":"Scheduling demo","confidence_score":0.04998688}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. Andrew, I'm calling about cybersecurity.","start_word":0,"end_word":21,"sentiment":"neutral","sentiment_score":0.024570966139435768},{"text":"Thanks, Andrew.","start_word":22,"end_word":23,"sentiment":"positive","sentiment_score":0.4566940069198608},{"text":"Please stay on the line. Patrick speaking. Hi, Troy. It's Andrew from the Dilan's AI. I hope I haven't caught you in a bad time. Andrew from where? Vigilance AI, Troy. So I don't think that you still remember, but we have spoken it's Chris a few months Chris working. ago. That's why And he's on you there. mentioned to If call he's you doing back that. on this month, which is why I'm trying to call you back and maybe get a schedule for a really quick demo with our CTO. Oh, but sorry. Remind me what platform it is. Oh, yes. It's AI MDR platform. We we actually help companies have a secure analyst team that investigates everything and only bothers you when it matters. It runs on AI, but we have a human in the loop for twenty four seven. And what do you what what do you say secure analyst claim? What do you what do you what reports are you pushing out? Yep. Yes. Well, we run a triage, and the AI does all of the heavy lifting. So what it's it does is, although it's all done by AI, we have a human SOC analyst You. checking Mhmm. that everything Details is here. I working mean, fine. it's in these four four. Okay. Are you talking about security incidents, risk, environmental. Is that what you told them? Is that is that this is something you you you're doing? Cybersecurity. Yep. That's right. For a cybersecurity company called Vigilance AI. I think I have sent you an email, and I thought I wanted it's cyber to check it. security. Is is Yeah. that still Okay. troy at panel Panoptic Solutions. Panoptic Solutions? Yeah. You can send it through. I'm not sure it's gonna be what we're looking for, but send it through and I'll have a look at it. And if it's funny, I wanna chase up, I'll give you a callback. Oh, yes. Thank you, Troy. Yeah. I'm going to send you this email after this, but, yeah, hopefully, we can talk again and maybe schedule a ten to fifteen minutes demo with our CTO next time. Sure. No worries. Alright. Alright.","start_word":24,"end_word":391,"sentiment":"neutral","sentiment_score":0.03397920305091564},{"text":"Appreciate the final Thanks you. Cheers all you. Take care of call.","start_word":392,"end_word":403,"sentiment":"positive","sentiment_score":0.505680501461029},{"text":"me. Bye Bye bye. bye.","start_word":404,"end_word":408,"sentiment":"neutral","sentiment_score":0.08104752749204636}],"average":{"sentiment":"neutral","sentiment_score":0.05211301540073596}}}}