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For the slow speed, is it okay for request to to request you to run a speed test for us to have a reference that the speed is slow than the expected... Yeah. First, to forward it to the network team to check. No. Unfortunately, because the end user is the one who should run a speed test on their end. So, yeah, I'm going to email you shortly on how to run a speed test, then we'll wait for your response. Once we receive the speed test result, we'll then forward you to the network team to further check. Okay. Sorry? We're using oklaspeedtest.net. I'll send you the link on email as well. Is that okay? Yeah. Let me just confirm if this email is working. Joshan sha six one 5@gmail. Com. 615@gmail.com. Okay. Yeah. Got it. Okay then. I'll email you shortly the instruction. Okay. Thank you. 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Hi, Marini. Good afternoon. Yeah. I just came from work.\n\nYeah. That's why. So at the moment, my Internet looks okay, but sometimes it's on and off. So I... My...\n\nIf you ask me, then I would like if you can send some technician because when I came for a few second, it was no Internet access, but now it's working. But looks a bit slow. So I don't know what's going on. So if you can send the technician to have a look about the GTN notes or something. Yeah.\n\nMy my own router. Yeah. Yeah. Yeah. You can...\n\nAre you able to check from your own side? Oh, okay. Okay. See, I can check... I checked last time, you know, the, like, the fast.com, something like that.\n\nSpeedtest, like a fast.com? Okay. Sure. Sure. Yeah.\n\nYep. Yes. Head... Yeah. Yeah.\n\nOne... No. No. Roshan,shah,615@Gmail.com. No.\n\nSure. Thank you. Thank you. Bye bye. 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Good afternoon. This is Maureen from Airtel tech\n\nChannel 1: Hi,\n\nChannel 0: support.\n\nChannel 1: Marini. Good afternoon. Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: I just\n\nChannel 0: Am I speaking with\n\nChannel 1: came\n\nChannel 0: Rush?\n\nChannel 1: from work.\n\nChannel 0: Rush.\n\nChannel 1: Yeah. That's why.\n\nChannel 0: Mhmm.\n\nChannel 1: So at the moment, my Internet looks okay,\n\nChannel 0: Okay.\n\nChannel 1: but sometimes it's on and off. So I... My... If you ask me, then I would like if you can send some technician because when I came for a few second, it was no Internet access, but now it's working. But looks a bit slow.\n\nSo I don't know what's going on. So if you can send the technician to have a look about the GTN notes or something.\n\nChannel 0: You're using your own router. Right?\n\nChannel 1: Yeah. My my own router.\n\nChannel 0: Yeah. For the slow speed, is it okay for request to to request you to run a speed test for us to have a reference that the speed is slow than the expected... Yeah.\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: First, to forward it to the network\n\nChannel 1: Yeah.\n\nChannel 0: team to check.\n\nChannel 1: You can... Are you able to check from your own side?\n\nChannel 0: No. Unfortunately, because the end user is the one who should run a speed test on their end.\n\nChannel 1: Oh, okay.\n\nChannel 0: So, yeah, I'm going to email you shortly on how to run a speed test, then we'll wait for your response. Once we receive the speed test result, we'll then forward you to the network team to further check.\n\nChannel 1: Okay. See, I can check...\n\nChannel 0: Okay.\n\nChannel 1: I checked last time, you know, the, like, the fast.com, something like that.\n\nChannel 0: Sorry?\n\nChannel 1: Speedtest, like a fast.com?\n\nChannel 0: We're using oklaspeedtest.net. I'll\n\nChannel 1: Okay.\n\nChannel 0: send you the link on email as well.\n\nChannel 1: Sure. Sure.\n\nChannel 0: Is that okay? Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: Let\n\nChannel 1: Yep.\n\nChannel 0: me just confirm if this email is working. Joshan sha six\n\nChannel 1: Yes. Head...\n\nChannel 0: one\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: 5@gmail.\n\nChannel 1: One... No. No. Roshan,shah,615@Gmail.com.\n\nChannel 0: Com. 615@gmail.com. Okay. Yeah. Got it.\n\nOkay then. I'll email you shortly the instruction.\n\nChannel 1: No. Sure.\n\nChannel 0: Okay. Thank you.\n\nChannel 1: Thank\n\nChannel 0: Bye\n\nChannel 1: you.\n\nChannel 0: for\n\nChannel 1: Thank\n\nChannel 0: now.\n\nChannel 1: you. Bye bye. Bye for now.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.48,"end":0.98,"sentiment":"neutral","sentiment_score":0.01839791424572468}],"sentiment":"neutral","sentiment_score":0.01839791424572468,"channel":1,"num_words":1,"start":0.48,"end":0.98},{"sentences":[{"text":"Hello.","start":1.92,"end":2.3999999,"sentiment":"neutral","sentiment_score":0.056072384119033813},{"text":"Good afternoon.","start":2.3999999,"end":3.12,"sentiment":"neutral","sentiment_score":0.28818194568157196},{"text":"This is Maureen from Airtel 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The customer is using their own router and the speed test is being run by an agent. The agent will email the customer with instructions and they will wait for a response from the network team."},"intents":{"segments":[{"text":"So at the moment, my Internet looks okay, Okay. but sometimes it's on and off. So I... My... If you ask me, then I would like if you can send some technician because when I came for a few second, it was no Internet access, but now it's working. But looks a bit slow. So I don't know what's going on.","start_word":32,"end_word":92,"intents":[{"intent":"Report internet issues","confidence_score":0.000050435396}]},{"text":"So if you can send the technician to have a look about the GTN notes or something.","start_word":93,"end_word":109,"intents":[{"intent":"Ask for technician","confidence_score":0.000560197}]},{"text":"For the slow speed, is it okay for request to to request you to run a speed test for us to have a reference that the speed is slow than the expected... Yeah. Yeah.","start_word":122,"end_word":155,"intents":[{"intent":"Request speed test","confidence_score":0.31462184}]},{"text":"send you the link on email as well. Sure.","start_word":267,"end_word":275,"intents":[{"intent":"Send email","confidence_score":0.071364656},{"intent":"Send email","confidence_score":0.012370436}]},{"text":"send you the link on email as well. Sure. Sure.","start_word":267,"end_word":276,"intents":[{"intent":"Send link","confidence_score":0.32171604}]},{"text":"me just confirm if this email is working. Joshan sha six Yes.","start_word":284,"end_word":295,"intents":[{"intent":"Confirm email","confidence_score":0.09875408}]},{"text":"I'll email you shortly the instruction. No. Sure.","start_word":313,"end_word":320,"intents":[{"intent":"Email instruction","confidence_score":0.42311895}]}]},"sentiments":{"segments":[{"text":"Hello? Hello. Good afternoon. This is Maureen from Airtel tech Hi, support. Marini. Good afternoon. Yeah. Yeah. I just Am I speaking with Rush? came from Rush. work. Yeah. That's why. Mhmm. So at the moment, my Internet looks okay, Okay. but sometimes it's on and off. So I... My... If you ask me, then I would like if you can send some technician because when I came for a few second, it was no Internet access, but now it's working.","start_word":0,"end_word":80,"sentiment":"neutral","sentiment_score":-0.01809147745370865},{"text":"But looks a bit slow. So I don't know what's going on.","start_word":81,"end_word":92,"sentiment":"negative","sentiment_score":-0.422509104013443},{"text":"So if you can send the technician to have a look about the GTN notes or something. You're using your own router. Right? Yeah. My my own router. Yeah. For the slow speed, is it okay for request to to request you to run a speed test for us to have a reference that the speed is slow than the expected... Yeah. Yeah. Yeah. First, to forward it to the network Yeah. team to check. You can... Are you able to check from your own side? 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