{"metadata":{"transaction_key":"deprecated","request_id":"019f6e38-c24b-7183-a088-8c221327f760","sha256":"79e94c1116016f380c7d21db88253decbb1fd64caed36f4fa8f67a7442d252ce","created":"2026-07-17T03:57:22.368Z","duration":34.27194,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":89,"output_tokens":38},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":106,"output_tokens":106},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":106,"output_tokens":2}},"results":{"channels":[{"alternatives":[{"transcript":"Oh, hi, Michael. Michael, it's Andrew. Have I caught you in a bad time? Oh, yes, Mike. Well, I'm Andrew from Vigilance AI. Vigilance AI, Michael, is our twenty four seven AI security analyst. We help teams investigate every security alert in minutes.","confidence":0.9970703,"words":[{"word":"oh","start":4.08,"end":4.24,"confidence":0.97631836,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.021820466965436935},{"word":"hi","start":4.24,"end":4.56,"confidence":0.99365234,"punctuated_word":"hi,","sentiment":"neutral","sentiment_score":0.01819809153676033},{"word":"michael","start":4.56,"end":5.06,"confidence":0.9411621,"punctuated_word":"Michael.","sentiment":"neutral","sentiment_score":0.01116023026406765},{"word":"michael","start":10.639999,"end":11.04,"confidence":0.7702637,"punctuated_word":"Michael,","sentiment":"neutral","sentiment_score":-0.0007975404150784016},{"word":"it's","start":11.04,"end":11.5199995,"confidence":0.99853516,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.006843714974820614},{"word":"andrew","start":11.5199995,"end":12.0199995,"confidence":0.94433594,"punctuated_word":"Andrew.","sentiment":"neutral","sentiment_score":-0.01189054735004902},{"word":"have","start":12.24,"end":12.48,"confidence":0.9970703,"punctuated_word":"Have","sentiment":"neutral","sentiment_score":-0.15706655383110046},{"word":"i","start":12.48,"end":12.719999,"confidence":0.9951172,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.188235342502594},{"word":"caught","start":12.719999,"end":12.96,"confidence":0.99902344,"punctuated_word":"caught","sentiment":"neutral","sentiment_score":-0.3005763590335846},{"word":"you","start":12.96,"end":13.12,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.28357893228530884},{"word":"in","start":13.12,"end":13.28,"confidence":0.9770508,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.29342809319496155},{"word":"a","start":13.28,"end":13.36,"confidence":0.9921875,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.2586691081523895},{"word":"bad","start":13.36,"end":13.599999,"confidence":0.9633789,"punctuated_word":"bad","sentiment":"neutral","sentiment_score":-0.3206583559513092},{"word":"time","start":13.599999,"end":14.099999,"confidence":0.99853516,"punctuated_word":"time?","sentiment":"neutral","sentiment_score":-0.319352924823761},{"word":"oh","start":18.165,"end":18.405,"confidence":0.9250488,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.015086330473423004},{"word":"yes","start":18.405,"end":18.645,"confidence":0.98950195,"punctuated_word":"yes,","sentiment":"neutral","sentiment_score":0.016599111258983612},{"word":"mike","start":18.645,"end":19.125,"confidence":0.99853516,"punctuated_word":"Mike.","sentiment":"neutral","sentiment_score":0.01317238248884678},{"word":"well","start":19.125,"end":19.625,"confidence":0.81396484,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":0.0691666230559349},{"word":"i'm","start":20.244999,"end":20.485,"confidence":0.99853516,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.10283543914556505},{"word":"andrew","start":20.485,"end":20.805,"confidence":1.0,"punctuated_word":"Andrew","sentiment":"neutral","sentiment_score":0.13644319772720337},{"word":"from","start":20.805,"end":21.045,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.12804681062698364},{"word":"vigilance","start":21.045,"end":21.545,"confidence":0.97265625,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.08968644589185715},{"word":"ai","start":22.005001,"end":22.404999,"confidence":0.7819824,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":0.09722894430160522},{"word":"vigilance","start":22.404999,"end":22.904999,"confidence":0.98706055,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.13739286363124847},{"word":"ai","start":23.125,"end":23.525,"confidence":0.99853516,"punctuated_word":"AI,","sentiment":"neutral","sentiment_score":0.11844957619905472},{"word":"michael","start":23.525,"end":24.005001,"confidence":0.99316406,"punctuated_word":"Michael,","sentiment":"neutral","sentiment_score":0.1313163936138153},{"word":"is","start":24.005001,"end":24.244999,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.08984988927841187},{"word":"our","start":24.244999,"end":24.564999,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.12481284141540527},{"word":"twenty","start":24.564999,"end":24.885,"confidence":1.0,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":0.17029693722724917},{"word":"four","start":24.885,"end":25.125,"confidence":1.0,"punctuated_word":"four","sentiment":"neutral","sentiment_score":0.11604151874780656},{"word":"seven","start":25.125,"end":25.605,"confidence":0.99609375,"punctuated_word":"seven","sentiment":"neutral","sentiment_score":0.09903565794229507},{"word":"ai","start":25.605,"end":25.845001,"confidence":0.99609375,"punctuated_word":"AI","sentiment":"neutral","sentiment_score":0.11354462057352066},{"word":"security","start":25.845001,"end":26.325,"confidence":0.9951172,"punctuated_word":"security","sentiment":"neutral","sentiment_score":0.05381125956773758},{"word":"analyst","start":26.325,"end":26.825,"confidence":0.9980469,"punctuated_word":"analyst.","sentiment":"neutral","sentiment_score":0.10184821486473083},{"word":"we","start":27.266937,"end":27.506937,"confidence":1.0,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.261243999004364},{"word":"help","start":27.506937,"end":27.746937,"confidence":0.9980469,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.29637837409973145},{"word":"teams","start":27.746937,"end":28.226938,"confidence":0.99609375,"punctuated_word":"teams","sentiment":"neutral","sentiment_score":0.2362855225801468},{"word":"investigate","start":28.226938,"end":28.726938,"confidence":0.93408203,"punctuated_word":"investigate","sentiment":"neutral","sentiment_score":0.1514890491962433},{"word":"every","start":28.866938,"end":29.186937,"confidence":1.0,"punctuated_word":"every","sentiment":"neutral","sentiment_score":0.16067732870578766},{"word":"security","start":29.186937,"end":29.666937,"confidence":1.0,"punctuated_word":"security","sentiment":"neutral","sentiment_score":0.2335093915462494},{"word":"alert","start":29.666937,"end":30.066936,"confidence":0.99902344,"punctuated_word":"alert","sentiment":"positive","sentiment_score":0.3842463791370392},{"word":"in","start":30.066936,"end":30.226936,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.12813988327980042},{"word":"minutes","start":30.226936,"end":30.726936,"confidence":0.99902344,"punctuated_word":"minutes.","sentiment":"neutral","sentiment_score":0.1812053620815277}],"paragraphs":{"transcript":"\nOh, hi, Michael. Michael, it's Andrew. Have I caught you in a bad time? Oh, yes, Mike. Well, I'm Andrew from Vigilance AI.\n\nVigilance AI, Michael, is our twenty four seven AI security analyst. We help teams investigate every security alert in minutes.","paragraphs":[{"sentences":[{"text":"Oh, hi, Michael.","start":4.08,"end":5.06,"sentiment":"neutral","sentiment_score":0.01705959625542164},{"text":"Michael, it's Andrew.","start":10.639999,"end":12.0199995,"sentiment":"neutral","sentiment_score":-0.0019481242634356028},{"text":"Have I caught you in a bad time?","start":12.24,"end":14.099999,"sentiment":"neutral","sentiment_score":-0.26519570872187614},{"text":"Oh, yes, Mike.","start":18.165,"end":19.125,"sentiment":"neutral","sentiment_score":0.014952608073751131},{"text":"Well, I'm Andrew from Vigilance AI.","start":19.125,"end":22.404999,"sentiment":"neutral","sentiment_score":0.10390124345819156}],"sentiment":"neutral","sentiment_score":-0.061215911688202104,"num_words":23,"start":4.08,"end":22.404999},{"sentences":[{"text":"Vigilance AI, Michael, is our twenty four seven AI security analyst.","start":22.404999,"end":26.825,"sentiment":"neutral","sentiment_score":0.11421816118738869},{"text":"We help teams investigate every security alert in minutes.","start":27.266937,"end":30.726936,"sentiment":"neutral","sentiment_score":0.22590836551454332}],"sentiment":"neutral","sentiment_score":0.16447875313460827,"num_words":20,"start":22.404999,"end":30.726936}]}}]},{"alternatives":[{"transcript":"Hello? Depends what it's about. I'm all I'm all good, mate. Yeah. I'm all good, mate. Thanks for your call.","confidence":0.986084,"words":[{"word":"hello","start":7.52,"end":8.02,"confidence":0.9250488,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.008225514553487301},{"word":"depends","start":15.485001,"end":15.805,"confidence":0.8198242,"punctuated_word":"Depends","sentiment":"neutral","sentiment_score":-0.18180418014526367},{"word":"what","start":15.805,"end":15.885,"confidence":0.6352539,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.2042661011219025},{"word":"it's","start":15.885,"end":16.125,"confidence":0.9885254,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.17196542024612427},{"word":"about","start":16.125,"end":16.625,"confidence":0.9995117,"punctuated_word":"about.","sentiment":"neutral","sentiment_score":-0.13861572742462158},{"word":"i'm","start":27.725,"end":27.965,"confidence":0.9741211,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.2463991641998291},{"word":"all","start":27.965,"end":28.465,"confidence":0.48388672,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.23635558784008023},{"word":"i'm","start":29.005001,"end":29.244999,"confidence":0.7692871,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.21721947193145752},{"word":"all","start":29.244999,"end":29.485,"confidence":0.9589844,"punctuated_word":"all","sentiment":"positive","sentiment_score":0.3968272507190704},{"word":"good","start":29.485,"end":29.805,"confidence":0.9724121,"punctuated_word":"good,","sentiment":"positive","sentiment_score":0.3610656857490539},{"word":"mate","start":29.805,"end":30.305,"confidence":0.9946289,"punctuated_word":"mate.","sentiment":"neutral","sentiment_score":0.3283612132072449},{"word":"yeah","start":30.886875,"end":31.206875,"confidence":0.986084,"punctuated_word":"Yeah.","sentiment":"positive","sentiment_score":0.43684178590774536},{"word":"i'm","start":31.206875,"end":31.446877,"confidence":1.0,"punctuated_word":"I'm","sentiment":"positive","sentiment_score":0.5973964929580688},{"word":"all","start":31.446877,"end":31.686876,"confidence":1.0,"punctuated_word":"all","sentiment":"positive","sentiment_score":0.714350700378418},{"word":"good","start":31.686876,"end":31.926876,"confidence":0.99658203,"punctuated_word":"good,","sentiment":"positive","sentiment_score":0.6331907510757446},{"word":"mate","start":31.926876,"end":32.166874,"confidence":0.9946289,"punctuated_word":"mate.","sentiment":"positive","sentiment_score":0.6570857763290405},{"word":"thanks","start":32.166874,"end":32.486877,"confidence":0.99609375,"punctuated_word":"Thanks","sentiment":"positive","sentiment_score":0.8089860081672668},{"word":"for","start":32.486877,"end":32.646877,"confidence":0.9248047,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.813550591468811},{"word":"your","start":32.646877,"end":32.726875,"confidence":0.93603516,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.7559016346931458},{"word":"call","start":32.726875,"end":33.226875,"confidence":1.0,"punctuated_word":"call.","sentiment":"positive","sentiment_score":0.4644835889339447}],"paragraphs":{"transcript":"\nHello? Depends what it's about. I'm all I'm all good, mate. Yeah. I'm all good, mate.\n\nThanks for your call.","paragraphs":[{"sentences":[{"text":"Hello?","start":7.52,"end":8.02,"sentiment":"neutral","sentiment_score":0.008225514553487301},{"text":"Depends what it's about.","start":15.485001,"end":16.625,"sentiment":"neutral","sentiment_score":-0.174162857234478},{"text":"I'm all I'm all good, mate.","start":27.725,"end":30.305,"sentiment":"neutral","sentiment_score":0.2977047289411227},{"text":"Yeah.","start":30.886875,"end":31.206875,"sentiment":"positive","sentiment_score":0.43684178590774536},{"text":"I'm all good, mate.","start":31.206875,"end":32.166874,"sentiment":"positive","sentiment_score":0.650505930185318}],"sentiment":"neutral","sentiment_score":0.25854174786945805,"num_words":16,"start":7.52,"end":32.166874},{"sentences":[{"text":"Thanks for your call.","start":32.166874,"end":33.226875,"sentiment":"positive","sentiment_score":0.7107304558157921}],"sentiment":"positive","sentiment_score":0.7107304558157921,"num_words":4,"start":32.166874,"end":33.226875}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Oh, hi, Michael.\n\nChannel 1: Hello?\n\nChannel 0: Michael, it's Andrew. Have I caught you in a bad time?\n\nChannel 1: Depends what it's about.\n\nChannel 0: Oh, yes, Mike. Well, I'm Andrew from Vigilance AI. Vigilance AI, Michael, is our twenty four seven AI security analyst. We help\n\nChannel 1: I'm\n\nChannel 0: teams\n\nChannel 1: all\n\nChannel 0: investigate every\n\nChannel 1: I'm\n\nChannel 0: security\n\nChannel 1: all good,\n\nChannel 0: alert\n\nChannel 1: mate.\n\nChannel 0: in minutes.\n\nChannel 1: Yeah. I'm all good, mate. Thanks for your call.","paragraphs":[{"sentences":[{"text":"Oh, hi, Michael.","start":4.08,"end":5.06,"sentiment":"neutral","sentiment_score":0.01705959625542164}],"sentiment":"neutral","sentiment_score":0.01705959625542164,"channel":0,"num_words":3,"start":4.08,"end":5.06},{"sentences":[{"text":"Hello?","start":7.52,"end":8.02,"sentiment":"neutral","sentiment_score":0.008225514553487301}],"sentiment":"neutral","sentiment_score":0.008225514553487301,"channel":1,"num_words":1,"start":7.52,"end":8.02},{"sentences":[{"text":"Michael, it's Andrew.","start":10.639999,"end":12.0199995,"sentiment":"neutral","sentiment_score":-0.0019481242634356028},{"text":"Have I caught you in a bad time?","start":12.24,"end":14.099999,"sentiment":"neutral","sentiment_score":-0.26519570872187614}],"sentiment":"neutral","sentiment_score":-0.19340091296048326,"channel":0,"num_words":11,"start":10.639999,"end":14.099999},{"sentences":[{"text":"Depends what it's about.","start":15.485001,"end":16.625,"sentiment":"neutral","sentiment_score":-0.174162857234478}],"sentiment":"neutral","sentiment_score":-0.174162857234478,"channel":1,"num_words":4,"start":15.485001,"end":16.625},{"sentences":[{"text":"Oh, yes, Mike.","start":18.165,"end":19.125,"sentiment":"neutral","sentiment_score":0.014952608073751131},{"text":"Well, I'm Andrew from Vigilance AI.","start":19.125,"end":22.404999,"sentiment":"neutral","sentiment_score":0.10390124345819156},{"text":"Vigilance AI, Michael, is our twenty four seven AI security analyst.","start":22.404999,"end":26.825,"sentiment":"neutral","sentiment_score":0.11421816118738869},{"text":"We help","start":27.266937,"end":27.746937,"sentiment":"neutral","sentiment_score":0.27881118655204773}],"sentiment":"neutral","sentiment_score":0.11283124686980789,"channel":0,"num_words":22,"start":18.165,"end":27.746937},{"sentences":[{"text":"I'm","start":27.725,"end":27.965,"sentiment":"neutral","sentiment_score":0.2463991641998291}],"sentiment":"neutral","sentiment_score":0.2463991641998291,"channel":1,"num_words":1,"start":27.725,"end":27.965},{"sentences":[{"text":"teams","start":27.746937,"end":28.226938,"sentiment":"neutral","sentiment_score":0.2362855225801468}],"sentiment":"neutral","sentiment_score":0.2362855225801468,"channel":0,"num_words":1,"start":27.746937,"end":28.226938},{"sentences":[{"text":"all","start":27.965,"end":28.465,"sentiment":"neutral","sentiment_score":0.23635558784008023}],"sentiment":"neutral","sentiment_score":0.23635558784008023,"channel":1,"num_words":1,"start":27.965,"end":28.465},{"sentences":[{"text":"investigate every","start":28.226938,"end":29.186937,"sentiment":"neutral","sentiment_score":0.15608318895101547}],"sentiment":"neutral","sentiment_score":0.15608318895101547,"channel":0,"num_words":2,"start":28.226938,"end":29.186937},{"sentences":[{"text":"I'm","start":29.005001,"end":29.244999,"sentiment":"neutral","sentiment_score":0.21721947193145752}],"sentiment":"neutral","sentiment_score":0.21721947193145752,"channel":1,"num_words":1,"start":29.005001,"end":29.244999},{"sentences":[{"text":"security","start":29.186937,"end":29.666937,"sentiment":"neutral","sentiment_score":0.2335093915462494}],"sentiment":"neutral","sentiment_score":0.2335093915462494,"channel":0,"num_words":1,"start":29.186937,"end":29.666937},{"sentences":[{"text":"all good,","start":29.244999,"end":29.805,"sentiment":"positive","sentiment_score":0.37894646823406214}],"sentiment":"positive","sentiment_score":0.37894646823406214,"channel":1,"num_words":2,"start":29.244999,"end":29.805},{"sentences":[{"text":"alert","start":29.666937,"end":30.066936,"sentiment":"positive","sentiment_score":0.3842463791370392}],"sentiment":"positive","sentiment_score":0.3842463791370392,"channel":0,"num_words":1,"start":29.666937,"end":30.066936},{"sentences":[{"text":"mate.","start":29.805,"end":30.305,"sentiment":"neutral","sentiment_score":0.3283612132072449}],"sentiment":"neutral","sentiment_score":0.3283612132072449,"channel":1,"num_words":1,"start":29.805,"end":30.305},{"sentences":[{"text":"in minutes.","start":30.066936,"end":30.726936,"sentiment":"neutral","sentiment_score":0.15467262268066406}],"sentiment":"neutral","sentiment_score":0.15467262268066406,"channel":0,"num_words":2,"start":30.066936,"end":30.726936},{"sentences":[{"text":"Yeah.","start":30.886875,"end":31.206875,"sentiment":"positive","sentiment_score":0.43684178590774536},{"text":"I'm all good, mate.","start":31.206875,"end":32.166874,"sentiment":"positive","sentiment_score":0.650505930185318},{"text":"Thanks for your call.","start":32.166874,"end":33.226875,"sentiment":"positive","sentiment_score":0.7107304558157921}],"sentiment":"positive","sentiment_score":0.6535319255457984,"channel":1,"num_words":9,"start":30.886875,"end":33.226875}]},"summary":{"result":"success","short":"Andrew fromGenerationance AI is on the phone with Michael, who may have been interrupted. Andrew introduces himself as a security analyst and mentions their services. Michael is not present during the call."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Oh, hi, Michael. Hello? Michael, it's Andrew. Have I caught you in a bad time? Depends what it's about. Oh, yes, Mike. Well, I'm Andrew from Vigilance AI. Vigilance AI, Michael, is our twenty four seven AI security analyst. We help I'm teams all investigate every I'm security all good, alert mate. in minutes.","start_word":0,"end_word":53,"sentiment":"neutral","sentiment_score":0.05718189477920532},{"text":"Yeah. I'm all good, mate. Thanks for your call.","start_word":54,"end_word":62,"sentiment":"positive","sentiment_score":0.6492350101470947}],"average":{"sentiment":"neutral","sentiment_score":0.1465483971361844}}}}