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It's Dana from OGE Financial. How are you today? That's yeah. What how's things going for you at the moment?\n\nOh, are you I had you booked in for a bit of quick catch up. Is now still gonna be a good time there for you? Yeah. That's okay. You take your time.\n\nIt's not a problem at all. That sounds like a really good plan. All all good, Dennis. So just before we jump into the call, I will let you know our calls are recorded for quality and training purposes. Moving forward, are you happy for me to proceed with that?\n\nYep. Fantastic. And I just got through security, we're discussing your personal information. So I'll get you to confirm your full name, your address, and date of birth I should have on file. 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I'm good. Thank you, Dana. It's my financial adviser, Greg. I'm just knocking off work.\n\nYeah. Yep. Nope. Now as soon as I get into my car at all. Yeah.\n\nAnd I've gotta just call in at the bottle shop and get myself some beers for home. But Yeah. Yeah. Yeah. Yeah.\n\nYep. Yep. Definitely. Dennis Jones Holden. 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plan.","start":38.48,"end":40.42,"sentiment":"positive","sentiment_score":0.5016938100258509}],"sentiment":"positive","sentiment_score":0.5016938100258509,"channel":0,"num_words":6,"start":38.48,"end":40.42},{"sentences":[{"text":"Yeah.","start":42.825,"end":43.325,"sentiment":"neutral","sentiment_score":0.1378568410873413},{"text":"Yeah.","start":43.465,"end":43.965,"sentiment":"neutral","sentiment_score":0.143947571516037}],"sentiment":"neutral","sentiment_score":0.14090220630168915,"channel":1,"num_words":2,"start":42.825,"end":43.965},{"sentences":[{"text":"All","start":44.155,"end":44.655,"sentiment":"neutral","sentiment_score":0.16058185696601868}],"sentiment":"neutral","sentiment_score":0.16058185696601868,"channel":0,"num_words":1,"start":44.155,"end":44.655},{"sentences":[{"text":"Yeah.","start":44.505,"end":45.005,"sentiment":"neutral","sentiment_score":0.18740145862102509}],"sentiment":"neutral","sentiment_score":0.18740145862102509,"channel":1,"num_words":1,"start":44.505,"end":45.005},{"sentences":[{"text":"all good, Dennis.","start":44.715,"end":45.675,"sentiment":"positive","sentiment_score":0.3771768907705943},{"text":"So just before we jump into the call, I will let you know our calls are recorded for quality and training purposes.","start":45.675,"end":50.315002,"sentiment":"neutral","sentiment_score":0.13374559208750725},{"text":"Moving forward, are you happy for me to proceed with that?","start":50.315002,"end":53.055,"sentiment":"neutral","sentiment_score":0.2454290362921628}],"sentiment":"neutral","sentiment_score":0.18815703048474258,"channel":0,"num_words":36,"start":44.715,"end":53.055},{"sentences":[{"text":"Yeah.","start":54.585,"end":54.824997,"sentiment":"neutral","sentiment_score":0.08570276945829391},{"text":"Yep.","start":54.824997,"end":55.305,"sentiment":"neutral","sentiment_score":0.09157073497772215},{"text":"Yep.","start":55.305,"end":55.625,"sentiment":"neutral","sentiment_score":0.10815645754337312},{"text":"Definitely.","start":55.625,"end":56.125,"sentiment":"neutral","sentiment_score":0.1955111473798752}],"sentiment":"neutral","sentiment_score":0.1202352773398161,"channel":1,"num_words":4,"start":54.585,"end":56.125},{"sentences":[{"text":"Yep.","start":55.85,"end":56.33,"sentiment":"neutral","sentiment_score":0.24649417400360107},{"text":"Fantastic.","start":56.33,"end":56.83,"sentiment":"positive","sentiment_score":0.48222774267196655},{"text":"And I just got through security, we're discussing your personal information.","start":57.21,"end":59.93,"sentiment":"neutral","sentiment_score":0.19589112292636524},{"text":"So I'll get you to confirm your full name, your address, and date of birth I should have on file.","start":59.93,"end":64.03,"sentiment":"neutral","sentiment_score":0.12816353142261505}],"sentiment":"neutral","sentiment_score":0.16505439082781473,"channel":0,"num_words":33,"start":55.85,"end":64.03},{"sentences":[{"text":"Dennis Jones Holden.","start":64.79,"end":66.090004,"sentiment":"neutral","sentiment_score":0.03416526814301809},{"text":"Date of birth is 03/30/1968.","start":66.31,"end":69.69,"sentiment":"neutral","sentiment_score":0.03769693560898304}],"sentiment":"neutral","sentiment_score":0.03637256030924618,"channel":1,"num_words":8,"start":64.79,"end":69.69},{"sentences":[{"text":"Thank you.","start":69.945,"end":70.765,"sentiment":"neutral","sentiment_score":0.18385232985019684}],"sentiment":"neutral","sentiment_score":0.18385232985019684,"channel":0,"num_words":2,"start":69.945,"end":70.765},{"sentences":[{"text":"And address, I think you've got Unit 814 Aplin Street, Townsville now.","start":71.435,"end":80.735,"sentiment":"neutral","sentiment_score":0.05621275709321102}],"sentiment":"neutral","sentiment_score":0.05621275709321102,"channel":1,"num_words":12,"start":71.435,"end":80.735},{"sentences":[{"text":"No.","start":81.72694,"end":81.88693,"sentiment":"neutral","sentiment_score":-0.10346953570842744},{"text":"I've got a different one here.","start":81.88693,"end":83.74693,"sentiment":"neutral","sentiment_score":-0.07325613622864087}],"sentiment":"neutral","sentiment_score":-0.07757233615432467,"channel":0,"num_words":7,"start":81.72694,"end":83.74693}]},"summary":{"result":"success","short":"The agent, Dana from OGE Financial, calls the customer, Dennis, to discuss his financial adviser, Greg, and their plans for the call. The agent confirms Dennis's personal information and discusses security measures before proceeding with the call."},"intents":{"segments":[{"text":"Is now still gonna be a good time there for you? Yeah.","start_word":53,"end_word":64,"intents":[{"intent":"Catch up","confidence_score":0.0033805605}]},{"text":"So just before we jump into the call, I will let you know our calls are recorded for quality and training purposes. Moving forward, are you happy for me to proceed with that? Yeah.","start_word":124,"end_word":157,"intents":[{"intent":"Return call","confidence_score":0.002682491}]},{"text":"And I just got through security, we're discussing your personal information. So I'll get you to confirm your full name, your address, and date of birth I should have on file. Dennis Jones Holden.","start_word":163,"end_word":196,"intents":[{"intent":"Confirm details","confidence_score":0.0017971332},{"intent":"Confirm identity","confidence_score":0.12431379},{"intent":"Provide information","confidence_score":0.056874555}]}]},"sentiments":{"segments":[{"text":"Hello? Hi, Dennis. It's Dana from OGE Financial. How are you today?","start_word":0,"end_word":11,"sentiment":"neutral","sentiment_score":0.20656824111938477},{"text":"I'm good. Thank you, Dana.","start_word":12,"end_word":16,"sentiment":"positive","sentiment_score":0.6400446891784668},{"text":"It's my That's financial adviser, Greg. yeah. What how's things going for you at the moment? I'm just knocking Oh, are off you I had you booked in for a bit of quick work. catch up. Is now still gonna be a good time there for you? Yeah. Yep. Nope. Now as soon as I get into my car at all. Yeah. That's okay.","start_word":17,"end_word":80,"sentiment":"neutral","sentiment_score":0.15339019894599917},{"text":"You take your time. It's not a problem at all.","start_word":81,"end_word":90,"sentiment":"positive","sentiment_score":0.4265311658382416},{"text":"Yeah. And I've gotta just call in at the bottle shop and get myself some beers for home.","start_word":91,"end_word":108,"sentiment":"neutral","sentiment_score":0.17150360345840454},{"text":"That But sounds like a really good plan.","start_word":109,"end_word":116,"sentiment":"positive","sentiment_score":0.44089195132255554},{"text":"Yeah. Yeah. All Yeah.","start_word":117,"end_word":120,"sentiment":"neutral","sentiment_score":0.15699908137321472},{"text":"all good, Dennis.","start_word":121,"end_word":123,"sentiment":"positive","sentiment_score":0.3838645219802856},{"text":"So just before we jump into the call, I will let you know our calls are recorded for quality and training purposes. Moving forward, are you happy for me to proceed with that? Yeah. Yep. Yep. Definitely. Yep.","start_word":124,"end_word":161,"sentiment":"neutral","sentiment_score":0.16475574672222135},{"text":"Fantastic.","start_word":162,"end_word":162,"sentiment":"positive","sentiment_score":0.48222774267196655},{"text":"And I just got through security, we're discussing your personal information. So I'll get you to confirm your full name, your address, and date of birth I should have on file. Dennis Jones Holden. Date of birth is 03/30/1968. Thank you. And address, I think you've got Unit 814 Aplin Street, Townsville now. No. I've got a different one here.","start_word":163,"end_word":222,"sentiment":"neutral","sentiment_score":0.08112696558237076}],"average":{"sentiment":"neutral","sentiment_score":0.1829613515617624}}}}