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Now before I do go any further, I just need to let you know that our calls are being recorded for quality and coaching purposes, if that's okay. Perfect. And just for security purposes, just so that I can confirm I'm speaking with the right person, could I please get you to confirm your full name, date of birth, and address, please? Yep. Just your address as well, please. Yep. Perfect. That's exactly what I have here. How's your day been so far? Been busy? Oh, yes? Yep. Can't forget that. Can't forget that. Oh, that's good. Yeah. Yep. Beautiful. Well, I yeah. Well, I will try not to keep you for too long, Susie. But before I do kind of jump into things as well, I do like to start by asking if there is anything specific that you are hoping to get out of their review today or any particular questions or whether it's just kind of just a bit of a catch up and see where Yep. Yep. Mhmm. Yes. Yeah. And and that is a great question. So with the current legislation, the earliest you can access super, unless it's for particular medical issues or financial hardship or something like that, Other, it's from 60. So when you trans Are you yeah. So with the super, they are quite strict on what they classify as financial hardship in in that way, which is pretty pretty stringent. So, basically, you need to be on cin Centrelink for twenty six weeks before and kind of being behind on bills and expenses before they can look at that. Are you working at the moment still at Woolworths, or has any of that changed? Still working? Okay. Yeah. Well oh, yeah. Nice. Yep. Yeah. Yeah. Yes. I agree with you to an extent for sure. And are you seeing anyone like, are you getting any relief from, like, chiropractors or physios or anything, or there's not much they can do with the back? Yeah. Yeah. Okay. Yeah. Okay. Yep. Just trying to manage it. No. Oh, lovely. Well, over hopefully, it's, you know, it doesn't get much worse. So if it ever gets to the point that it gets so bad that you can't work or anything, like, just let us know. But, hopefully, it's somewhat manageable, at least, that you can keep working. And then in regards to taking some money out for the van, so if you decide to let's say when you turn 60 and you completely retire, you can access everything completely tax free. If you yes. It's tax free at 60 if you retire. Now let's say you semi retire, so you work part time, you can then access up to 10% per year under a transition to retirement strategy, which we can help you with if if if that's the case, where you can access, yeah, up to 10%. That's still tax free, but there are that limitations of how much and how little you can take out if you are still working, and that's between 60 and 65. Once you hit 65, you can take all of it even if you're working or not. So, yeah, that's kind of so if if when you turn 60, you semi retire, so work a little bit, we can still help you with taking some money out to assist with the, you know, renovating or bumping up the van and stuff like that. Yeah. Well, at least you'll you'll enjoy the travel for sure when you when you do can take it out. Yeah. Mhmm. And it's still still standing strong? Yeah. Yep. Yes. Yeah. Yeah. Yep. Oh, that's good. Wow. Oh, how long do you reckon that's gonna take? Well yeah. Yeah. It was meant to be. Oh, wow. Yeah. Oh, that's good. Yes. Yeah. That's everywhere. Yeah. Yeah. And they seem like they always need people as well. So I'm sure with your experience, that will come in easy. Oh, that's a very exciting plan. Yeah. Yeah. And do you estimate because I do have here, like, a weekly income for when you do decide to retire at about 800 per week. Do you think yeah. Yep. Yes. Yes. And then some weeks, you obviously yeah. Yes. Yeah. Yeah. Yeah. Alright. Perfect. No. That's good. At least we've got a bit of a plan in place there for you. And, yes, when you do turn 60, we can kind of work on, okay. Well, how much would you potentially need to take out, and we can kind of help work all of that with you. Now what I will run through as well is just kind of a just a bit of an updated fact find just to see if there's anything that has changed in your life, and we need to make any tweaks and changes to your advice. So just kinda bear with me as I run through this. Now personal information, I have you down here as single with no financial dependents. They're a bit older. Yep. Yep. Okay. Okay. Okay. Perfect. Yep. Okay. No. As you do when you're not. Yeah. Now next up, Ken, I have Lily Rose nominated. That's still the case as well if for some reason we can't get in touch with you? Yep. Perfect. Yeah. And her phone number hasn't changed. It still ends in 173. Beautiful. Now income wise, I have here last time we spoke, it was about 52,000 a year, which was which was roughly, like, the $85,900 per week after tax. Is that still the case, do you think, or do you think you're getting a little bit more or a little bit less? Oh, nice. $50.52. Yes. Oh, nice. I'll update that. Oh, nice. Oh, that's beautiful. And are you a a full time contract, or is it permanent part time or casual or permanent part time? Yep. Perfect. And are you saving anything on, like, a weekly basis? Yeah. Mhmm. Yes. I think my colleague, Larissa. Yeah. Yes. Oh, that's good. Yep. Perfect. Yep. No. That's all good. So at least you're kind of putting putting something aside or you have a little bit of surplus each week, essentially. I'm sorry. Where they oh, Yes. Yes. Yes. Yes. Yeah. I'm sorry to hear that. Oh, everything always happens at once, isn't it? I am literally so I have a Labrador, and she is booked in through to get her teeth cleaned and put under tomorrow. So I don't look forward to that. I don't look forward to the bill. We do, but it doesn't cover dental. So yeah. And, like, none of them that I was kind of looking at that, well, didn't cost, like, an arm and a leg had it. And we're lucky that she's eight, and this is the first time we have to get her teeth cleaned. But still, it's not safe. Yep. Oh, that's that's that's pretty good. Mhmm. Wow. Yeah. Yeah. Well, that's at least yeah. At least you've made a good headway on that. Sorry. Because last time we spoke, you had about 2,000 on the vet bill. So if that's down to 1,100, that's great. So I will update that. Mhmm. Mhmm. Yes. Yes. Yep. Yep. Yep. Yeah. And is that the let me just see so I can update it here. So I have here last time, it was a personal loan of three. Do you still have that one? No. Okay. So that one is gone. I will delete that. Personal loan, otherwise, was about 1,800. That's oh, beautiful. That's really good. And then yeah. Perfect. And then I had SIP and afterpay about $4.50. That's also gone. Perfect. And then I did have about 2 and a half a loan from your brother. Okay. No. That's all good. It's yeah. Yeah. Yeah. Yes. Yeah. Oh, that's very nice of him. Yeah. Yep. Yeah. Okay. Yeah. Yep. Yeah. Oh, that's good. Yeah. Oh, that that's yeah. Oh, that's lovely to hear. That's always nice when you do have a bit of that support network with family, which is lovely. And yeah. Oh, but full full house at times. Oh, wow. I'm sure Christmas and stuff will be fun. Yep. Yeah. Yeah. Oh, that's lovely. And you mentioned as well your car, so you still have that one. Is that still worth about $30? Yep. Oh, yeah? Nice. And how much would you say is left on the the car loan? Roughly? Do you know where the interest is? No? So if you were to would you say you think, like, 25 could be left? Do you think a little bit more? Yep. Roughly. Okay. No. Roughly fine. Yeah. Probably paid off more than that then, yeah, depending on interest and stuff. Yeah. But we can we can yeah. Yep. Yeah. And the Combi, is that worth 43, would you say? Mhmm. Oh, perfect. And you didn't have anything owing on that one? No. Oh, wow. Yeah. That's fine. Yeah. Perfect. Oh, well, that's good. Seems at least like you've made a good stint in the debt anyway, which is good, and you're now doing a bit of more budgeting and stuff, which is perfect as well. When it comes to health and lifestyle, we've kind of already touched a little bit on, obviously, like, the the back issues and arthritis and stuff. But do you have any other kind of issues or or health or injuries or anything that's changed? No. Oh, wow. Is that did you have to have, like, surgery or anything for it? Yeah. I I can't imagine. That would have been not so painful. Oh. Oh goodness. Goodness, mate. That's that's you're doing pretty good. And when it comes to estate planning, do you have a will or power of attorney or anything like that in place? No. Yep. But the beneficiary for, like, your The the beneficiary for, like, your yeah. And I do have 50% to Lily Rose and 50 to Reese. That's still the the correct? Yep. Mhmm. Yeah. Jeez. So legally, it will be harder through them. Okay. And because you can do okay. Okay. Good. Because I I was going to say that there is a way you can circumvent so with direct nomination through superannuation, they do make it pretty strict on who you can nominate directly. So it has to be a child even though he is child. But if the paperwork's you don't want any gray areas or a a partner or someone who is financially dependent on you or something like that. But if you wanna give it to someone that doesn't fall into that or to take away kind of the uncertainty, you could have it through a will. So you could have it that your super goes to your will. And then in your estate, you could technically if you wanted to give it to all three kids, you could do that, and it wouldn't matter if Jake doesn't have your last name or not because through the will, you can nominate whoever you want. But, obviously, that means you'd have to kind of change things around and get a will and stuff. But something to kind of think about if you ever did wanted to change it or if you obviously are confident that Lily Rose and Reese will look after, after, then that's obviously the way things are right now. So it's it's it's up to you anyway. Yep. Yep. Yep. Okay. Okay. Okay. And they have all a pretty good relationship then by the sounds of it? Oh, beautiful. Oh, that's good. Oh, perfect. Now, otherwise, when it comes to your superannuation, so I know when you spoke to my colleague, Larissa, I think it was around November last year, you went through that kind of risk profile questionnaire, seeing, obviously, how you feel about fluctuations and risk and stuff like that when it comes to your superannuation. Has any of that changed for you since we spoke in November? So with your I guess, how you feel about market fluctuations. So what I'll do is I'll just quickly go through a couple of questions just to see if it's still aligning with your risk profile or whether anything has changed. Again, it is just multiple choice or whatever you feel is the most appropriate for you. Now when it comes to the level of risk that you are comfortable with taking for your superannuation, would you say that you are willing to accept very high risk, high moderate, or a small amount of risk for your superannuation? To moderate? Yep. Okay. Perfect. And if, hypothetically speaking, let's say you placed an investment, and then after six months, it fell by 20% due to general trends in the market. So kind of like you touched on, we've obviously seen a bit of fluctuations in the last twelve months, and that would just be obviously different market trends that's happened in in the world. So if that was the situation and you fell by 20%, would you, if you had the option to do so, think that now is potentially a good time to put a little bit more money in while the prices are down? Or would you be kind of a bit neutral, just kind of hold and wait to see what happens? Or, yep, what to say what happened. Yeah. Yep. Yeah. I can have a quick look. It's been it's been it's been a little while. Yeah. Since 2022 in February, so early twenty twenty two. Yeah. Yep. Yeah. And that's why we're here to help take that away from you so you don't have to worry about it. Yeah. Yeah. No. No. And especially if you do have any time of work for kids or anything like that as well, then that can also put you back. And that makes a big difference. And then you obviously take time off work, so then getting back to things and alright. Perfect. So if you saw a bit of fluctuations in the market, you would be, like, a little bit, would you say, optimistic, cautious, or more concerned? Yeah. Yeah. Just okay. Yep. So kind of okay. Beautiful. Yeah. Well, that is pretty similar to kind of how you came out last time, which is great. Now we have you at the moment invested in a a growth portfolio. So, Susie, do you have access to your emails at the moment? Yes? Okay. Beautiful. Because what I have done is I have sent you an email with some documents to run through there quickly with you if you could access that for me. Now we have just changed the software, so it might look a little bit different to what you are have been used to. But it's kind of the same, though, where it will be a link, and it will say click here to sign now. But it will allow you to open up and look at all the documents first before yes. That's me. Perfect. It's the Swedish spelling. So if you, yeah, if you do hear if you do hear a bit of an accent, that's why. Yeah. Swedish. Yeah. So I've been here in Australia for thirteen years now. But but yeah. Still still sits there. Sits still sits there a little bit. Oh, really? Yeah. Oh, yeah. Yeah. Well, I moved here when I was 19. So, obviously, grew up mom and dad, everyone's back in Sweden, and that's obviously my first language. So but then, obviously, the longer you're ahead, the the more you're kind of and my husband's Australian, so you you kind of get get the twangs and the the accents and the mixes every now and then. Yeah. Now if you can open that for me, it should have the first document. It should say super and insurance summary. Yep. Yes. So if you yep. Yep. And does it then always spin up a couple of attachments when you do that? Oh. Yes. Perfect. So I did have a have a good look at everything for you before the call today as well. And I did notice that, obviously, when you did speak to Larissa back in November, you guys did advise in regards to consolidating rest Internet wealth, transfer that insurance across, and getting everything kind of working a little bit harder for you. Now it looks like there's been sorry. It looks like there's been a bit of a a glitch when the last kind of rollover was requested. So the good thing is that your insurances with rest were transferred over. Mhmm. But what didn't happen was that the final portion of rest didn't get transferred over. So what so what has happened is that that's still stayed with rest. And because that final rollover didn't happen, the insurances have still also been attached to rest. And with because that didn't also come over, the investments that you guys went through and we're going to update and change, that didn't that was a bit of an error with the investment change as well. So do wanna be, obviously, completely honest and and let you know. The good thing is that I have flagged this with management. They will do a review of everything. And, basically, because there's a period of time where you've had two insurance policies, so the one in that world, which is fantastic, but still have the old one in rest and paying for that, which you shouldn't have, they will reassess everything for you and anything that you have paid for, that you shouldn't have paid for or if you were kind of disadvantaged by the error and glitch in the system for that transaction not to have happened, you will then be compensated for. So at the end of the day, you will not be disadvantaged at all because that's not fair on you if there's a glitch in the system for this to have happened. Does that make sense? Yep. Perfect. But I do obviously wanna let you know. So if you look at this and it looks really messy, and it looks like you still have obviously about 25 in rest and that 82 in net wealth, and then you look underneath that and it's, like, two identical policies, one in net wealth and one in rest. That is just because that is how things are right now. But after the call today, I will go back to Larissa because I have already flagged it with management, and Larissa is our head of advice as well. So she is aware of it, so she will then do all the calculations and the investigations in the back end. And if you were disadvantaged in any way, then you will get an official letter from her stipulating the amount as well that you will be compensated for. So at the end of the day, it's as if that should have happened back in November if you were still obviously kind of comfortable with with the advice and everything that you guys did go through back then. Yep. Beautiful. So, basically, yeah, moving forward, I'll go back to Larissa. Now that will also then see your investments. So the good thing is that when you did the advice with Larissa, she recommended to get out of some of the investments that haven't performed very well since then. So that is great because, again, we will go back and relook at it to be like, okay. Well, if we sold out of those investments when where we should have or back in November, then, obviously, that means that your super might have a little bit more of an increase because of if the new investments have done a little bit better. So does that make sense, Chris, Susie? Yeah. Okay. Beautiful. So, basically, I have a lady with management with Larissa, and she will do that thorough investigation. She will send you a a a letter outlining everything and any remediation as well so that you are fully aware. But I do wanna obviously be completely transparent. Sometimes glitches and stuff does happen in this system with technology and everything, unfortunately. But, yeah, we'd never want you to be disadvantaged because of that, essentially. Yep. Perfect. Now next one so the next document should then just be that network performance report. Like I said, it's not really a true reflection of what should happen because of those investments. So, again, Larissa will review all the investments that was one that was underperforming, which going back and having a look at Larissa's advice, she did recommend that you sold out of that in November, which is great. So, again, we should see some some positive changes there. Now if you wanna go to the next document for me, it should be your Vanguard index chart, like the red bar, the one after that one. So the asset performance is in regards to those investments that we will investigate that further for you. Yes. So the next one, is that your red graph? You should or what can you see after that net worth performance? Sometimes it sometimes there you should just be able to keep scrolling or press next at the top. Okay. Yeah. Well, we we can go ahead in that or order just to make it easier for you. So o two services guide, you probably have seen a couple of times before. It is one of the it is one of those compliance documents. It does give you all the important information. Nothing has changed, so none of the important information has changed. We've had a bit of an update to marketing, though, which is good. So I will let you have a read over this in your own time. But if you want to scroll down just so that you can put a face through the voice. So if you scroll down, you will first see Larissa, who you spoke to last time. Sorry. Head of advice on page nine. And then the following page, you will then see myself as well. Yeah. So sometimes it's nice to see who you're talking to as well if we're doing things, obviously, remote. Yeah. Beautiful. Oh, yeah. Oh, really? When you if you're ever up here, you should just let us know, and you should pop in pop by the office. Yeah. Yeah. Oh, yes. Nice. Yeah. Yes. Yeah. It's I love the southern end of the coast. It's nice. That sounds lovely. That sounds lovely. Yeah. Oh, yeah. Just just just perfect for you. Yeah. Oh, lovely. Well, yes, like I said, if you if you are ever up this way, just give us a call, or an email or anything. And then that way, both me and Larissa can, you know, make sure we're there. If you pop in and say hello and you can meet everybody, and, yeah, sometimes it's nice just to pop by the office if you if you are in the area. Yeah. Yeah. No. Just let us know. Yeah. Exactly. And then, yeah, sometimes it's nice just to pop in. And if you wanted to do a review while you were in, just let us know, and we'll make sure we'll schedule that in for you as well. Yeah. Perfect. Now what is your next doc document there that you can see? That you can see? Yes, please. Okay. So there there might be another document that come after or before. Let me see if I can see the order. No. Hang on. Let me triple check because I wanted to talk to you about the Vanguard index chart first. Let me just see if I can see the order. Okay. Let me have a look here. Yep. It says here that it was oh, so I think it was probably the one that you skipped skipped through. There was it was the second document I can see here. So that was probably the one that you were like, oh, how do I go back? Does it does it allow you to scroll back up or at all? Okay. Even if you wanna if you wanna go back out of the email and then jump back in, and we can just quickly go yeah. And then you can just quickly flick through it because I did wanted to just quickly show you the second one. Mhmm. Alright. So when you go in, you should have that summer of super and insurances. Mhmm. Yep. And then if you press next mhmm. Yes. So the chart. That's the one. So with the chart, you've seen this before. Yep. Perfect. So it is one. Vanguard does publish one every single year, which is good. So the next one should come out soon because it's around the end of the financial year that they release one, but it is a good visual representation of what we are talking about when we're talking about the market. Now I did wanted to show you here as well how this relates back to your growth profile just to make sure you are still comfortable with that. So with a growth profile, it is for investors who are, you know, wanting to to get as much as you can out of your situation. You don't have a bit of time until retirement. But also understand that there will be some ups and downs and market fluctuations in the short term in in order to get that growth. Now we also wanna factor in a time frame, so making sure you have enough time in the market for these kind of ups and downs that you can see here. And typically speaking, in a growth portfolio, we wanna allow about six years until retirement, so when you wanna take it all out. So, obviously, for your kind of plan at the moment, it does allow align pretty well of when you wanna semi retire. And, obviously, if you don't wanna take out everything and keep working, you have enough time in the market to be in that growth portfolio. Now how that also then kind of relates through the asset classes, so how your money is invested, is that you will have about 80% invested in those top four here. So that's a combination of the top four. So you can see your light green, which is, like, your US shares. You then have your dark green, which is, like, your Australian shares. You have the yellow, which is, like, international, and then property as well. So it's about 80% in these combined. And you can see these are the ones that do grow the most but also fluctuate. And then you do have about 20 in the bottom, which are your defensive. So you can see these don't grow as much. They're a little bit more stable. So it's that kind of combination of wanting to grow your super, a little bit of the defensive, but mainly in that growth component. Does that make sense? Yep. Perfect. And are you still happy with that growth profile otherwise? Yep. Beautiful. So if you press next for me, you might have to press next a couple of times to get back to where we were. Yep. Yep. So that acceleration plus too far, that was just a confirmation for your insurances in that world just to say that's all paid and up to date. Yep. Yep. And then the last one. Yes. Is that a consent? Yes. Yeah. So this one here is if you're happy to do so, it will ask for your signature. Now there is no changes whatsoever, Susie, in regards to that fee structure. It stays exactly the same at 1.65 from super. So no increases or changes to the fee structure, which is good, and it is also not a lock in contract. So if at any point in time you are not happy or if you decide to move overseas or wherever it might be, there's no lock in contract. But by signing this, otherwise, it just allows us to keep managing everything for you in the meantime. Do you have any questions? Okay. Beautiful. If you then press start, it should allow you just to add that one signature and date. The date usually happens automatically. Yes. Yep. Yep. Okay. And if does it say ask you to do, like, a scribble, like a little signature? Yep. Yep. If you click on the little box where it says signature, it should allow you to type a draw signature, usually. Okay. Maybe if you have done it before. If you add the date, Yep. Yep. To the July 30, which is pretty crazy. It's the end of July already. Okay. And the that's beautiful. Yes. If you press validate, what that does, it it will then load, and then it will automatically send it back to me. And then it should also save. So if that you wanna go back into the email, if you wanna go back and have a look at the documents, that's all there for you. If for some reason you can't, just just always give us a call. We have and keep all these documents on file for you. So I'll just refresh and see if that comes through. Sometimes in a little bit slower. Yes. Okay. Beautiful. I'll keep a little look at that. Sometimes it does. Oh, beautiful. Yep. That has come through already, which is great. So like I said, Susie, I will go back to Larissa, and they will finalize all that remediation for you. You will receive a letter if there's, you know, any outcomes or anything like that. If you were disadvantaged by the glitch in the system, again, we're obviously very sorry for the for the glitch, but the good thing is that you will not be disadvantaged at all. And if there's any remediation, then you will get compensated for that. Yeah. Beautiful. Yes. Yep. When did you get that email? Change of address. Yep. No. Yeah. Yeah. Just the address. Yeah. Beautiful. But with the insurances as well, because, obviously, when we do the remediation because at the moment, you have double ups, so you do have the ones in Netwealth that you were supposed to have, which is great. So part of that kind of remediation is that Larissa will then, because you don't need both of them, is to then complete that that research. Do you know when you got got that email at all? Yesterday. Okay. No. That is Yep. Okay. No problem. We have access, so we can call best anyway and just to kind of check-in. So I will just let Larissa know that you got that email, but I wouldn't worry too much about it if you just said it's it's changing a little bit because that will be all part of that remediation review anyway. But thank you for letting me know, and I will pass that on. Do you have any other questions or anything for me at this point, otherwise, before I let you go and enjoy the rest of your afternoon? That's great. That's just yeah. Yeah. You should be. You should be very proud. And, you know, we're also here to help educate everybody regardless of where their standing is and how much prior knowledge or whatever it is, because we have clients from all different walks of life with all different levels of understanding. And, you know, part of part of the role is making sure that you understand what we are talking about and that you are happy with it in whatever form and capacity that is. But I think you have a really good understanding, and budgeting is fantastic that you've been on that. So well done. Yeah. Mhmm. Yep. Yep. And that separates it? Yeah. Yep. Yep. Yeah. Oh, good. That's good. And you've cleared out some debts and moved, and it's yeah. It's all going good. Yes. Yeah. It doesn't happen overnight, unfortunately. No. Yeah. But you're under yeah. You're under yeah. Yeah. Yep. Yep. Yep. Yep. Yep. No. You value experiences. Yes. Yeah. No. And and that's great. And experiences as well, that stuff that sticks with you. You know, I'm very much like that experiences over materialistic stuff for sure. Because that's the memories. Like, even if you, you know, think back of childhood and stuff, for me, I don't remember all the presents, but I remember for you the family holiday and stuff like that. Sorry. I'm totally with you there. Yeah. Yeah. Now it's time for you to focus on you. Yeah. Yeah. Yeah. Yeah. And now is the time. No. There's a point. Yeah. There's a there's a point. Yeah. There's a point. K. No. And now is the time. Yeah. And now it's time for you to live your life, enjoy retirement, and now it's time for you to focus on you. Yeah. Yeah. No. I don't think I have. Well, I have to have a look at it now. Yes. Oh, What was it what was it called? Did you say again? Zip through. Yeah. No. I'll have to add it on my list. Oh, yes. Yep. Oh, yeah. That's that's good. But I'll I'll have to yeah. Yeah. Yeah. Yes. Yeah. Well, I'll have to yeah. Mhmm. Yeah. Yeah. Yeah. And also learning consequences. You know? That's important. Yeah. Yeah. Yeah. Nor. Nor. Nor. Yep. But you still had doing well? Yeah. Yep. Yep. Yep. Yeah. Yeah. Yeah. Yeah. No. It's very scary. You've been bad. You don't get this, but here's a little consolation. No. No. Yeah. Well, hopefully, he well, hopefully, he'll he'll he'll be good for you moving forward. Oh, that's that's good. And and like I said, Susie, if there's anything you ever need at any point in time, just call the office. Both me and Larissa are always here. If you need anything and if you are ever up in the area, just just let us know, and you're more than welcome to pop into the office and say hello. Yeah. Great. Beautiful. Well, no problem at all, Susie. I will let you go, and anything you need, just let me know. Alright. You too. We'll speak soon. Alright. Bye. 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afternoon. Is this Susie? This is Veronica from Oakview Financial. How are you? That's good.\n\nSo you're ready for your annual review? Yep. Perfect. Now before I do go any further, I just need to let you know that our calls are being recorded for quality and coaching purposes, if that's okay. Perfect.\n\nAnd just for security purposes, just so that I can confirm I'm speaking with the right person, could I please get you to confirm your full name, date of birth, and address, please? Yep. Just your address as well, please. Yep. Perfect.\n\nThat's exactly what I have here. How's your day been so far? Been busy? Oh, yes? Yep.\n\nCan't forget that. Can't forget that. Oh, that's good. Yeah. Yep.\n\nBeautiful. Well, I yeah. Well, I will try not to keep you for too long, Susie. But before I do kind of jump into things as well, I do like to start by asking if there is anything specific that you are hoping to get out of their review today or any particular questions or whether it's just kind of just a bit of a catch up and see where Yep. Yep.\n\nMhmm. Yes. Yeah. And and that is a great question. So with the current legislation, the earliest you can access super, unless it's for particular medical issues or financial hardship or something like that, Other, it's from 60.\n\nSo when you trans Are you yeah. So with the super, they are quite strict on what they classify as financial hardship in in that way, which is pretty pretty stringent. So, basically, you need to be on cin Centrelink for twenty six weeks before and kind of being behind on bills and expenses before they can look at that. Are you working at the moment still at Woolworths, or has any of that changed? Still working?\n\nOkay. Yeah. Well oh, yeah. Nice. Yep.\n\nYeah. Yeah. Yes. I agree with you to an extent for sure. And are you seeing anyone like, are you getting any relief from, like, chiropractors or physios or anything, or there's not much they can do with the back?\n\nYeah. Yeah. Okay. Yeah. Okay.\n\nYep. Just trying to manage it. No. Oh, lovely. Well, over hopefully, it's, you know, it doesn't get much worse.\n\nSo if it ever gets to the point that it gets so bad that you can't work or anything, like, just let us know. But, hopefully, it's somewhat manageable, at least, that you can keep working. And then in regards to taking some money out for the van, so if you decide to let's say when you turn 60 and you completely retire, you can access everything completely tax free. If you yes. It's tax free at 60 if you retire.\n\nNow let's say you semi retire, so you work part time, you can then access up to 10% per year under a transition to retirement strategy, which we can help you with if if if that's the case, where you can access, yeah, up to 10%. That's still tax free, but there are that limitations of how much and how little you can take out if you are still working, and that's between 60 and 65. Once you hit 65, you can take all of it even if you're working or not. So, yeah, that's kind of so if if when you turn 60, you semi retire, so work a little bit, we can still help you with taking some money out to assist with the, you know, renovating or bumping up the van and stuff like that. Yeah.\n\nWell, at least you'll you'll enjoy the travel for sure when you when you do can take it out. Yeah. Mhmm. And it's still still standing strong? Yeah.\n\nYep. Yes. Yeah. Yeah. Yep.\n\nOh, that's good. Wow. Oh, how long do you reckon that's gonna take? Well yeah. Yeah.\n\nIt was meant to be. Oh, wow. Yeah. Oh, that's good. Yes.\n\nYeah. That's everywhere. Yeah. Yeah. And they seem like they always need people as well.\n\nSo I'm sure with your experience, that will come in easy. Oh, that's a very exciting plan. Yeah. Yeah. And do you estimate because I do have here, like, a weekly income for when you do decide to retire at about 800 per week.\n\nDo you think yeah. Yep. Yes. Yes. And then some weeks, you obviously yeah.\n\nYes. Yeah. Yeah. Yeah. Alright.\n\nPerfect. No. That's good. At least we've got a bit of a plan in place there for you. And, yes, when you do turn 60, we can kind of work on, okay.\n\nWell, how much would you potentially need to take out, and we can kind of help work all of that with you. Now what I will run through as well is just kind of a just a bit of an updated fact find just to see if there's anything that has changed in your life, and we need to make any tweaks and changes to your advice. So just kinda bear with me as I run through this. Now personal information, I have you down here as single with no financial dependents. They're a bit older.\n\nYep. Yep. Okay. Okay. Okay.\n\nPerfect. Yep. Okay. No. As you do when you're not.\n\nYeah. Now next up, Ken, I have Lily Rose nominated. That's still the case as well if for some reason we can't get in touch with you? Yep. Perfect.\n\nYeah. And her phone number hasn't changed. It still ends in 173. Beautiful. Now income wise, I have here last time we spoke, it was about 52,000 a year, which was which was roughly, like, the $85,900 per week after tax.\n\nIs that still the case, do you think, or do you think you're getting a little bit more or a little bit less? Oh, nice. $50.52. Yes. Oh, nice.\n\nI'll update that. Oh, nice. Oh, that's beautiful. And are you a a full time contract, or is it permanent part time or casual or permanent part time? Yep.\n\nPerfect. And are you saving anything on, like, a weekly basis? Yeah. Mhmm. Yes.\n\nI think my colleague, Larissa. Yeah. Yes. Oh, that's good. Yep.\n\nPerfect. Yep. No. That's all good. So at least you're kind of putting putting something aside or you have a little bit of surplus each week, essentially.\n\nI'm sorry. Where they oh, Yes. Yes. Yes. Yes.\n\nYeah. I'm sorry to hear that. Oh, everything always happens at once, isn't it? I am literally so I have a Labrador, and she is booked in through to get her teeth cleaned and put under tomorrow. So I don't look forward to that.\n\nI don't look forward to the bill. We do, but it doesn't cover dental. So yeah. And, like, none of them that I was kind of looking at that, well, didn't cost, like, an arm and a leg had it. And we're lucky that she's eight, and this is the first time we have to get her teeth cleaned.\n\nBut still, it's not safe. Yep. Oh, that's that's that's pretty good. Mhmm. Wow.\n\nYeah. Yeah. Well, that's at least yeah. At least you've made a good headway on that. Sorry.\n\nBecause last time we spoke, you had about 2,000 on the vet bill. So if that's down to 1,100, that's great. So I will update that. Mhmm. Mhmm.\n\nYes. Yes. Yep. Yep. Yep.\n\nYeah. And is that the let me just see so I can update it here. So I have here last time, it was a personal loan of three. Do you still have that one? No.\n\nOkay. So that one is gone. I will delete that. Personal loan, otherwise, was about 1,800. That's oh, beautiful.\n\nThat's really good. And then yeah. Perfect. And then I had SIP and afterpay about $4.50. That's also gone.\n\nPerfect. And then I did have about 2 and a half a loan from your brother. Okay. No. That's all good.\n\nIt's yeah. Yeah. Yeah. Yes. Yeah.\n\nOh, that's very nice of him. Yeah. Yep. Yeah. Okay.\n\nYeah. Yep. Yeah. Oh, that's good. Yeah.\n\nOh, that that's yeah. Oh, that's lovely to hear. That's always nice when you do have a bit of that support network with family, which is lovely. And yeah. Oh, but full full house at times.\n\nOh, wow. I'm sure Christmas and stuff will be fun. Yep. Yeah. Yeah.\n\nOh, that's lovely. And you mentioned as well your car, so you still have that one. Is that still worth about $30? Yep. Oh, yeah?\n\nNice. And how much would you say is left on the the car loan? Roughly? Do you know where the interest is? No?\n\nSo if you were to would you say you think, like, 25 could be left? Do you think a little bit more? Yep. Roughly. Okay.\n\nNo. Roughly fine. Yeah. Probably paid off more than that then, yeah, depending on interest and stuff. Yeah.\n\nBut we can we can yeah. Yep. Yeah. And the Combi, is that worth 43, would you say? Mhmm.\n\nOh, perfect. And you didn't have anything owing on that one? No. Oh, wow. Yeah.\n\nThat's fine. Yeah. Perfect. Oh, well, that's good. Seems at least like you've made a good stint in the debt anyway, which is good, and you're now doing a bit of more budgeting and stuff, which is perfect as well.\n\nWhen it comes to health and lifestyle, we've kind of already touched a little bit on, obviously, like, the the back issues and arthritis and stuff. But do you have any other kind of issues or or health or injuries or anything that's changed? No. Oh, wow. Is that did you have to have, like, surgery or anything for it?\n\nYeah. I I can't imagine. That would have been not so painful. Oh. Oh goodness.\n\nGoodness, mate. That's that's you're doing pretty good. And when it comes to estate planning, do you have a will or power of attorney or anything like that in place? No. Yep.\n\nBut the beneficiary for, like, your The the beneficiary for, like, your yeah. And I do have 50% to Lily Rose and 50 to Reese. That's still the the correct? Yep. Mhmm.\n\nYeah. Jeez. So legally, it will be harder through them. Okay. And because you can do okay.\n\nOkay. Good. Because I I was going to say that there is a way you can circumvent so with direct nomination through superannuation, they do make it pretty strict on who you can nominate directly. So it has to be a child even though he is child. But if the paperwork's you don't want any gray areas or a a partner or someone who is financially dependent on you or something like that.\n\nBut if you wanna give it to someone that doesn't fall into that or to take away kind of the uncertainty, you could have it through a will. So you could have it that your super goes to your will. And then in your estate, you could technically if you wanted to give it to all three kids, you could do that, and it wouldn't matter if Jake doesn't have your last name or not because through the will, you can nominate whoever you want. But, obviously, that means you'd have to kind of change things around and get a will and stuff. But something to kind of think about if you ever did wanted to change it or if you obviously are confident that Lily Rose and Reese will look after, after, then that's obviously the way things are right now.\n\nSo it's it's it's up to you anyway. Yep. Yep. Yep. Okay.\n\nOkay. Okay. And they have all a pretty good relationship then by the sounds of it? Oh, beautiful. Oh, that's good.\n\nOh, perfect. Now, otherwise, when it comes to your superannuation, so I know when you spoke to my colleague, Larissa, I think it was around November last year, you went through that kind of risk profile questionnaire, seeing, obviously, how you feel about fluctuations and risk and stuff like that when it comes to your superannuation. Has any of that changed for you since we spoke in November? So with your I guess, how you feel about market fluctuations. So what I'll do is I'll just quickly go through a couple of questions just to see if it's still aligning with your risk profile or whether anything has changed.\n\nAgain, it is just multiple choice or whatever you feel is the most appropriate for you. Now when it comes to the level of risk that you are comfortable with taking for your superannuation, would you say that you are willing to accept very high risk, high moderate, or a small amount of risk for your superannuation? To moderate? Yep. Okay.\n\nPerfect. And if, hypothetically speaking, let's say you placed an investment, and then after six months, it fell by 20% due to general trends in the market. So kind of like you touched on, we've obviously seen a bit of fluctuations in the last twelve months, and that would just be obviously different market trends that's happened in in the world. So if that was the situation and you fell by 20%, would you, if you had the option to do so, think that now is potentially a good time to put a little bit more money in while the prices are down? Or would you be kind of a bit neutral, just kind of hold and wait to see what happens?\n\nOr, yep, what to say what happened. Yeah. Yep. Yeah. I can have a quick look.\n\nIt's been it's been it's been a little while. Yeah. Since 2022 in February, so early twenty twenty two. Yeah. Yep.\n\nYeah. And that's why we're here to help take that away from you so you don't have to worry about it. Yeah. Yeah. No.\n\nNo. And especially if you do have any time of work for kids or anything like that as well, then that can also put you back. And that makes a big difference. And then you obviously take time off work, so then getting back to things and alright. Perfect.\n\nSo if you saw a bit of fluctuations in the market, you would be, like, a little bit, would you say, optimistic, cautious, or more concerned? Yeah. Yeah. Just okay. Yep.\n\nSo kind of okay. Beautiful. Yeah. Well, that is pretty similar to kind of how you came out last time, which is great. Now we have you at the moment invested in a a growth portfolio.\n\nSo, Susie, do you have access to your emails at the moment? Yes? Okay. Beautiful. Because what I have done is I have sent you an email with some documents to run through there quickly with you if you could access that for me.\n\nNow we have just changed the software, so it might look a little bit different to what you are have been used to. But it's kind of the same, though, where it will be a link, and it will say click here to sign now. But it will allow you to open up and look at all the documents first before yes. That's me. Perfect.\n\nIt's the Swedish spelling. So if you, yeah, if you do hear if you do hear a bit of an accent, that's why. Yeah. Swedish. Yeah.\n\nSo I've been here in Australia for thirteen years now. But but yeah. Still still sits there. Sits still sits there a little bit. Oh, really?\n\nYeah. Oh, yeah. Yeah. Well, I moved here when I was 19. So, obviously, grew up mom and dad, everyone's back in Sweden, and that's obviously my first language.\n\nSo but then, obviously, the longer you're ahead, the the more you're kind of and my husband's Australian, so you you kind of get get the twangs and the the accents and the mixes every now and then. Yeah. Now if you can open that for me, it should have the first document. It should say super and insurance summary. Yep.\n\nYes. So if you yep. Yep. And does it then always spin up a couple of attachments when you do that? Oh.\n\nYes. Perfect. So I did have a have a good look at everything for you before the call today as well. And I did notice that, obviously, when you did speak to Larissa back in November, you guys did advise in regards to consolidating rest Internet wealth, transfer that insurance across, and getting everything kind of working a little bit harder for you. Now it looks like there's been sorry.\n\nIt looks like there's been a bit of a a glitch when the last kind of rollover was requested. So the good thing is that your insurances with rest were transferred over. Mhmm. But what didn't happen was that the final portion of rest didn't get transferred over. So what so what has happened is that that's still stayed with rest.\n\nAnd because that final rollover didn't happen, the insurances have still also been attached to rest. And with because that didn't also come over, the investments that you guys went through and we're going to update and change, that didn't that was a bit of an error with the investment change as well. So do wanna be, obviously, completely honest and and let you know. The good thing is that I have flagged this with management. They will do a review of everything.\n\nAnd, basically, because there's a period of time where you've had two insurance policies, so the one in that world, which is fantastic, but still have the old one in rest and paying for that, which you shouldn't have, they will reassess everything for you and anything that you have paid for, that you shouldn't have paid for or if you were kind of disadvantaged by the error and glitch in the system for that transaction not to have happened, you will then be compensated for. So at the end of the day, you will not be disadvantaged at all because that's not fair on you if there's a glitch in the system for this to have happened. Does that make sense? Yep. Perfect.\n\nBut I do obviously wanna let you know. So if you look at this and it looks really messy, and it looks like you still have obviously about 25 in rest and that 82 in net wealth, and then you look underneath that and it's, like, two identical policies, one in net wealth and one in rest. That is just because that is how things are right now. But after the call today, I will go back to Larissa because I have already flagged it with management, and Larissa is our head of advice as well. So she is aware of it, so she will then do all the calculations and the investigations in the back end.\n\nAnd if you were disadvantaged in any way, then you will get an official letter from her stipulating the amount as well that you will be compensated for. So at the end of the day, it's as if that should have happened back in November if you were still obviously kind of comfortable with with the advice and everything that you guys did go through back then. Yep. Beautiful. So, basically, yeah, moving forward, I'll go back to Larissa.\n\nNow that will also then see your investments. So the good thing is that when you did the advice with Larissa, she recommended to get out of some of the investments that haven't performed very well since then. So that is great because, again, we will go back and relook at it to be like, okay. Well, if we sold out of those investments when where we should have or back in November, then, obviously, that means that your super might have a little bit more of an increase because of if the new investments have done a little bit better. So does that make sense, Chris, Susie?\n\nYeah. Okay. Beautiful. So, basically, I have a lady with management with Larissa, and she will do that thorough investigation. She will send you a a a letter outlining everything and any remediation as well so that you are fully aware.\n\nBut I do wanna obviously be completely transparent. Sometimes glitches and stuff does happen in this system with technology and everything, unfortunately. But, yeah, we'd never want you to be disadvantaged because of that, essentially. Yep. Perfect.\n\nNow next one so the next document should then just be that network performance report. Like I said, it's not really a true reflection of what should happen because of those investments. So, again, Larissa will review all the investments that was one that was underperforming, which going back and having a look at Larissa's advice, she did recommend that you sold out of that in November, which is great. So, again, we should see some some positive changes there. Now if you wanna go to the next document for me, it should be your Vanguard index chart, like the red bar, the one after that one.\n\nSo the asset performance is in regards to those investments that we will investigate that further for you. Yes. So the next one, is that your red graph? You should or what can you see after that net worth performance? Sometimes it sometimes there you should just be able to keep scrolling or press next at the top.\n\nOkay. Yeah. Well, we we can go ahead in that or order just to make it easier for you. So o two services guide, you probably have seen a couple of times before. It is one of the it is one of those compliance documents.\n\nIt does give you all the important information. Nothing has changed, so none of the important information has changed. We've had a bit of an update to marketing, though, which is good. So I will let you have a read over this in your own time. But if you want to scroll down just so that you can put a face through the voice.\n\nSo if you scroll down, you will first see Larissa, who you spoke to last time. Sorry. Head of advice on page nine. And then the following page, you will then see myself as well. Yeah.\n\nSo sometimes it's nice to see who you're talking to as well if we're doing things, obviously, remote. Yeah. Beautiful. Oh, yeah. Oh, really?\n\nWhen you if you're ever up here, you should just let us know, and you should pop in pop by the office. Yeah. Yeah. Oh, yes. Nice.\n\nYeah. Yes. Yeah. It's I love the southern end of the coast. It's nice.\n\nThat sounds lovely. That sounds lovely. Yeah. Oh, yeah. Just just just perfect for you.\n\nYeah. Oh, lovely. Well, yes, like I said, if you if you are ever up this way, just give us a call, or an email or anything. And then that way, both me and Larissa can, you know, make sure we're there. If you pop in and say hello and you can meet everybody, and, yeah, sometimes it's nice just to pop by the office if you if you are in the area.\n\nYeah. Yeah. No. Just let us know. Yeah.\n\nExactly. And then, yeah, sometimes it's nice just to pop in. And if you wanted to do a review while you were in, just let us know, and we'll make sure we'll schedule that in for you as well. Yeah. Perfect.\n\nNow what is your next doc document there that you can see? That you can see? Yes, please. Okay. So there there might be another document that come after or before.\n\nLet me see if I can see the order. No. Hang on. Let me triple check because I wanted to talk to you about the Vanguard index chart first. Let me just see if I can see the order.\n\nOkay. Let me have a look here. Yep. It says here that it was oh, so I think it was probably the one that you skipped skipped through. There was it was the second document I can see here.\n\nSo that was probably the one that you were like, oh, how do I go back? Does it does it allow you to scroll back up or at all? Okay. Even if you wanna if you wanna go back out of the email and then jump back in, and we can just quickly go yeah. And then you can just quickly flick through it because I did wanted to just quickly show you the second one.\n\nMhmm. Alright. So when you go in, you should have that summer of super and insurances. Mhmm. Yep.\n\nAnd then if you press next mhmm. Yes. So the chart. That's the one. So with the chart, you've seen this before.\n\nYep. Perfect. So it is one. Vanguard does publish one every single year, which is good. So the next one should come out soon because it's around the end of the financial year that they release one, but it is a good visual representation of what we are talking about when we're talking about the market.\n\nNow I did wanted to show you here as well how this relates back to your growth profile just to make sure you are still comfortable with that. So with a growth profile, it is for investors who are, you know, wanting to to get as much as you can out of your situation. You don't have a bit of time until retirement. But also understand that there will be some ups and downs and market fluctuations in the short term in in order to get that growth. Now we also wanna factor in a time frame, so making sure you have enough time in the market for these kind of ups and downs that you can see here.\n\nAnd typically speaking, in a growth portfolio, we wanna allow about six years until retirement, so when you wanna take it all out. So, obviously, for your kind of plan at the moment, it does allow align pretty well of when you wanna semi retire. And, obviously, if you don't wanna take out everything and keep working, you have enough time in the market to be in that growth portfolio. Now how that also then kind of relates through the asset classes, so how your money is invested, is that you will have about 80% invested in those top four here. So that's a combination of the top four.\n\nSo you can see your light green, which is, like, your US shares. You then have your dark green, which is, like, your Australian shares. You have the yellow, which is, like, international, and then property as well. So it's about 80% in these combined. And you can see these are the ones that do grow the most but also fluctuate.\n\nAnd then you do have about 20 in the bottom, which are your defensive. So you can see these don't grow as much. They're a little bit more stable. So it's that kind of combination of wanting to grow your super, a little bit of the defensive, but mainly in that growth component. Does that make sense?\n\nYep. Perfect. And are you still happy with that growth profile otherwise? Yep. Beautiful.\n\nSo if you press next for me, you might have to press next a couple of times to get back to where we were. Yep. Yep. So that acceleration plus too far, that was just a confirmation for your insurances in that world just to say that's all paid and up to date. Yep.\n\nYep. And then the last one. Yes. Is that a consent? Yes.\n\nYeah. So this one here is if you're happy to do so, it will ask for your signature. Now there is no changes whatsoever, Susie, in regards to that fee structure. It stays exactly the same at 1.65 from super. So no increases or changes to the fee structure, which is good, and it is also not a lock in contract.\n\nSo if at any point in time you are not happy or if you decide to move overseas or wherever it might be, there's no lock in contract. But by signing this, otherwise, it just allows us to keep managing everything for you in the meantime. Do you have any questions? Okay. Beautiful.\n\nIf you then press start, it should allow you just to add that one signature and date. The date usually happens automatically. Yes. Yep. Yep.\n\nOkay. And if does it say ask you to do, like, a scribble, like a little signature? Yep. Yep. If you click on the little box where it says signature, it should allow you to type a draw signature, usually.\n\nOkay. Maybe if you have done it before. If you add the date, Yep. Yep. To the July 30, which is pretty crazy.\n\nIt's the end of July already. Okay. And the that's beautiful. Yes. If you press validate, what that does, it it will then load, and then it will automatically send it back to me.\n\nAnd then it should also save. So if that you wanna go back into the email, if you wanna go back and have a look at the documents, that's all there for you. If for some reason you can't, just just always give us a call. We have and keep all these documents on file for you. So I'll just refresh and see if that comes through.\n\nSometimes in a little bit slower. Yes. Okay. Beautiful. I'll keep a little look at that.\n\nSometimes it does. Oh, beautiful. Yep. That has come through already, which is great. So like I said, Susie, I will go back to Larissa, and they will finalize all that remediation for you.\n\nYou will receive a letter if there's, you know, any outcomes or anything like that. If you were disadvantaged by the glitch in the system, again, we're obviously very sorry for the for the glitch, but the good thing is that you will not be disadvantaged at all. And if there's any remediation, then you will get compensated for that. Yeah. Beautiful.\n\nYes. Yep. When did you get that email? Change of address. Yep.\n\nNo. Yeah. Yeah. Just the address. Yeah.\n\nBeautiful. But with the insurances as well, because, obviously, when we do the remediation because at the moment, you have double ups, so you do have the ones in Netwealth that you were supposed to have, which is great. So part of that kind of remediation is that Larissa will then, because you don't need both of them, is to then complete that that research. Do you know when you got got that email at all? Yesterday.\n\nOkay. No. That is Yep. Okay. No problem.\n\nWe have access, so we can call best anyway and just to kind of check-in. So I will just let Larissa know that you got that email, but I wouldn't worry too much about it if you just said it's it's changing a little bit because that will be all part of that remediation review anyway. But thank you for letting me know, and I will pass that on. Do you have any other questions or anything for me at this point, otherwise, before I let you go and enjoy the rest of your afternoon? That's great.\n\nThat's just yeah. Yeah. You should be. You should be very proud. And, you know, we're also here to help educate everybody regardless of where their standing is and how much prior knowledge or whatever it is, because we have clients from all different walks of life with all different levels of understanding.\n\nAnd, you know, part of part of the role is making sure that you understand what we are talking about and that you are happy with it in whatever form and capacity that is. But I think you have a really good understanding, and budgeting is fantastic that you've been on that. So well done. Yeah. Mhmm.\n\nYep. Yep. And that separates it? Yeah. Yep.\n\nYep. Yeah. Oh, good. That's good. And you've cleared out some debts and moved, and it's yeah.\n\nIt's all going good. Yes. Yeah. It doesn't happen overnight, unfortunately. No.\n\nYeah. But you're under yeah. You're under yeah. Yeah. Yep.\n\nYep. Yep. Yep. Yep. No.\n\nYou value experiences. Yes. Yeah. No. And and that's great.\n\nAnd experiences as well, that stuff that sticks with you. You know, I'm very much like that experiences over materialistic stuff for sure. Because that's the memories. Like, even if you, you know, think back of childhood and stuff, for me, I don't remember all the presents, but I remember for you the family holiday and stuff like that. Sorry.\n\nI'm totally with you there. Yeah. Yeah. Now it's time for you to focus on you. Yeah.\n\nYeah. Yeah. Yeah. And now is the time. No.\n\nThere's a point. Yeah. There's a there's a point. Yeah. There's a point.\n\nK. No. And now is the time. Yeah. And now it's time for you to live your life, enjoy retirement, and now it's time for you to focus on you.\n\nYeah. Yeah. No. I don't think I have. Well, I have to have a look at it now.\n\nYes. Oh, What was it what was it called? Did you say again? Zip through. Yeah.\n\nNo. I'll have to add it on my list. Oh, yes. Yep. Oh, yeah.\n\nThat's that's good. But I'll I'll have to yeah. Yeah. Yeah. Yes.\n\nYeah. Well, I'll have to yeah. Mhmm. Yeah. Yeah.\n\nYeah. And also learning consequences. You know? That's important. Yeah.\n\nYeah. Yeah. Nor. Nor. Nor.\n\nYep. But you still had doing well? Yeah. Yep. Yep.\n\nYep. Yeah. Yeah. Yeah. Yeah.\n\nNo. It's very scary. You've been bad. You don't get this, but here's a little consolation. No.\n\nNo. Yeah. Well, hopefully, he well, hopefully, he'll he'll he'll be good for you moving forward. Oh, that's that's good. And and like I said, Susie, if there's anything you ever need at any point in time, just call the office.\n\nBoth me and Larissa are always here. If you need anything and if you are ever up in the area, just just let us know, and you're more than welcome to pop into the office and say hello. Yeah. Great. Beautiful.\n\nWell, no problem at all, Susie. I will let you go, and anything you need, just let me know. Alright. You too. We'll speak soon.\n\nAlright. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":3.36,"end":4.08,"sentiment":"neutral","sentiment_score":0.2529640942811966},{"text":"Is this Susie?","start":4.08,"end":4.98,"sentiment":"neutral","sentiment_score":0.11937955270210902},{"text":"This is Veronica from Oakview Financial.","start":6.64,"end":8.74,"sentiment":"neutral","sentiment_score":0.14029460524519285},{"text":"How are you?","start":8.88,"end":9.7,"sentiment":"neutral","sentiment_score":0.14271379013856253},{"text":"That's good.","start":12.719999,"end":13.44,"sentiment":"positive","sentiment_score":0.5957809090614319}],"sentiment":"neutral","sentiment_score":0.2078461041674018,"num_words":16,"start":3.36,"end":13.44},{"sentences":[{"text":"So you're ready for your annual review?","start":13.44,"end":15.219999,"sentiment":"neutral","sentiment_score":0.28048175999096464},{"text":"Yep.","start":16.685,"end":17.185,"sentiment":"neutral","sentiment_score":0.1841636598110199},{"text":"Perfect.","start":17.324999,"end":17.824999,"sentiment":"positive","sentiment_score":0.3656138777732849},{"text":"Now before I do go any further, I just need to let you know that our calls are being recorded for quality and coaching purposes, if that's okay.","start":18.125,"end":25.825,"sentiment":"neutral","sentiment_score":0.04911882982456258},{"text":"Perfect.","start":27.404999,"end":27.904999,"sentiment":"neutral","sentiment_score":0.23004432022571564}],"sentiment":"neutral","sentiment_score":0.10838214244301382,"num_words":38,"start":13.44,"end":27.904999},{"sentences":[{"text":"And just for security purposes, just so that I can confirm I'm speaking with the right person, could I please get you to confirm your full name, date of birth, and address, please?","start":28.16,"end":37.78,"sentiment":"neutral","sentiment_score":0.07685281212131183},{"text":"Yep.","start":48.415,"end":48.915,"sentiment":"neutral","sentiment_score":0.028070945292711254},{"text":"Just your address as well, please.","start":50.175003,"end":51.875,"sentiment":"neutral","sentiment_score":0.022574260209997494},{"text":"Yep.","start":57.26,"end":57.76,"sentiment":"neutral","sentiment_score":0.11156189441680908},{"text":"Perfect.","start":58.059998,"end":58.559998,"sentiment":"positive","sentiment_score":0.4165353775024414}],"sentiment":"neutral","sentiment_score":0.07685134710655325,"num_words":42,"start":28.16,"end":58.559998},{"sentences":[{"text":"That's exactly what I have here.","start":59.5,"end":62.0,"sentiment":"positive","sentiment_score":0.44931089381376904},{"text":"How's your day been so far?","start":62.54,"end":64.38,"sentiment":"neutral","sentiment_score":0.12387233848373096},{"text":"Been busy?","start":64.38,"end":65.115,"sentiment":"neutral","sentiment_score":-0.034209384582936764},{"text":"Oh, yes?","start":77.91499,"end":78.814995,"sentiment":"neutral","sentiment_score":0.05560092069208622},{"text":"Yep.","start":90.03,"end":90.53,"sentiment":"neutral","sentiment_score":0.03836990147829056}],"sentiment":"neutral","sentiment_score":0.2070736686753876,"num_words":17,"start":59.5,"end":90.53},{"sentences":[{"text":"Can't forget that.","start":90.83,"end":91.845,"sentiment":"neutral","sentiment_score":-0.044437347600857414},{"text":"Can't forget that.","start":94.165,"end":95.305,"sentiment":"neutral","sentiment_score":-0.004409037996083498},{"text":"Oh, that's good.","start":105.925,"end":107.06,"sentiment":"neutral","sentiment_score":0.001391137639681497},{"text":"Yeah.","start":108.56,"end":109.06,"sentiment":"neutral","sentiment_score":0.03365928307175636},{"text":"Yep.","start":109.52,"end":110.02,"sentiment":"neutral","sentiment_score":0.10113908350467682}],"sentiment":"neutral","sentiment_score":-0.0006879433904859153,"num_words":11,"start":90.83,"end":110.02},{"sentences":[{"text":"Beautiful.","start":110.24,"end":110.74,"sentiment":"neutral","sentiment_score":0.313348650932312},{"text":"Well, I yeah.","start":112.24,"end":115.44,"sentiment":"neutral","sentiment_score":0.05454046155015627},{"text":"Well, I will try not to keep you for too long, Susie.","start":115.44,"end":119.46,"sentiment":"neutral","sentiment_score":-0.03381172210598985},{"text":"But before I do kind of jump into things as well, I do like to start by asking if there is anything specific that you are hoping to get out of their review today or any particular questions or whether it's just kind of just a bit of a catch up and see where Yep.","start":119.52,"end":144.02,"sentiment":"neutral","sentiment_score":0.034551855870945884},{"text":"Yep.","start":147.76001,"end":148.095,"sentiment":"neutral","sentiment_score":0.12190258502960204}],"sentiment":"neutral","sentiment_score":0.029076167058924005,"num_words":72,"start":110.24,"end":148.095},{"sentences":[{"text":"Mhmm.","start":154.095,"end":154.595,"sentiment":"neutral","sentiment_score":0.05017610639333725},{"text":"Yes.","start":168.61,"end":169.11,"sentiment":"neutral","sentiment_score":0.08642685413360596},{"text":"Yeah.","start":188.06499,"end":188.34,"sentiment":"neutral","sentiment_score":0.11226214468479156},{"text":"And and that is a great question.","start":188.58,"end":190.26,"sentiment":"neutral","sentiment_score":0.3153927815811975},{"text":"So with the current legislation, the earliest you can access super, unless it's for particular medical issues or financial hardship or something like that, Other, it's from 60.","start":190.26,"end":204.475,"sentiment":"neutral","sentiment_score":-0.022093988988282427}],"sentiment":"neutral","sentiment_score":0.04836797064758445,"num_words":38,"start":154.095,"end":204.475},{"sentences":[{"text":"So when you trans Are you yeah.","start":205.175,"end":218.59,"sentiment":"neutral","sentiment_score":-0.09514785983732768},{"text":"So with the super, they are quite strict on what they classify as financial hardship in in that way, which is pretty pretty stringent.","start":218.89,"end":228.35,"sentiment":"neutral","sentiment_score":-0.18817361692587534},{"text":"So, basically, you need to be on cin Centrelink for twenty six weeks before and kind of being behind on bills and expenses before they can look at that.","start":228.975,"end":240.255,"sentiment":"neutral","sentiment_score":-0.08915473308799596},{"text":"Are you working at the moment still at Woolworths, or has any of that changed?","start":240.255,"end":244.37,"sentiment":"neutral","sentiment_score":-0.07439093415935834},{"text":"Still working?","start":246.75,"end":247.47,"sentiment":"neutral","sentiment_score":-0.027369464747607708}],"sentiment":"neutral","sentiment_score":-0.11608171463012695,"num_words":77,"start":205.175,"end":247.47},{"sentences":[{"text":"Okay.","start":247.47,"end":247.97,"sentiment":"neutral","sentiment_score":0.012249451130628586},{"text":"Yeah.","start":249.71,"end":250.21,"sentiment":"neutral","sentiment_score":0.051754552870988846},{"text":"Well oh, yeah.","start":250.67,"end":254.35,"sentiment":"neutral","sentiment_score":0.1191868707537651},{"text":"Nice.","start":254.35,"end":254.805,"sentiment":"neutral","sentiment_score":0.3103511333465576},{"text":"Yep.","start":258.805,"end":259.305,"sentiment":"neutral","sentiment_score":-0.06817486882209778}],"sentiment":"neutral","sentiment_score":0.0948201258267675,"num_words":7,"start":247.47,"end":259.305},{"sentences":[{"text":"Yeah.","start":261.60498,"end":262.10498,"sentiment":"neutral","sentiment_score":-0.26159223914146423},{"text":"Yeah.","start":265.925,"end":266.425,"sentiment":"neutral","sentiment_score":-0.11863377690315248},{"text":"Yes.","start":271.09998,"end":271.59998,"sentiment":"neutral","sentiment_score":0.06633976101875305},{"text":"I agree with you to an extent for sure.","start":273.18,"end":276.0,"sentiment":"neutral","sentiment_score":0.2972051567501492},{"text":"And are you seeing anyone like, are you getting any relief from, like, chiropractors or physios or anything, or there's not much they can do with the 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working.","start":341.5,"end":346.92502,"sentiment":"neutral","sentiment_score":0.2810300563772519},{"text":"And then in regards to taking some money out for the van, so if you decide to let's say when you turn 60 and you completely retire, you can access everything completely tax free.","start":346.98502,"end":359.3,"sentiment":"neutral","sentiment_score":0.11779130841879283},{"text":"If you yes.","start":359.91998,"end":362.97998,"sentiment":"neutral","sentiment_score":0.026575715591510136},{"text":"It's tax free at 60 if you retire.","start":363.68,"end":367.78,"sentiment":"neutral","sentiment_score":0.07704885443672538}],"sentiment":"neutral","sentiment_score":0.014576594678708065,"num_words":81,"start":334.78,"end":367.78},{"sentences":[{"text":"Now let's say you semi retire, so you work part time, you can then access up to 10% per year under a transition to retirement strategy, which we can help you with if if if that's the case, where you can access, yeah, up to 10%.","start":368.24,"end":389.47,"sentiment":"neutral","sentiment_score":0.10890317408610946},{"text":"That's still tax free, but there are that limitations of how much and how little you can take out if you are still working, and that's between 60 and 65.","start":389.93002,"end":400.19,"sentiment":"neutral","sentiment_score":-0.10099602462723851},{"text":"Once you hit 65, you can take all of it even if you're working or not.","start":401.015,"end":406.555,"sentiment":"neutral","sentiment_score":0.19196900143288076},{"text":"So, yeah, that's kind of so if if when you turn 60, you semi retire, so work a little bit, we can still help you with taking some money out to assist with the, you know, renovating or bumping up the van and stuff like 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that's good.","start":500.465,"end":501.525,"sentiment":"neutral","sentiment_score":0.20166798929373422},{"text":"Wow.","start":506.1,"end":506.6,"sentiment":"neutral","sentiment_score":0.22773805260658264},{"text":"Oh, how long do you reckon that's gonna take?","start":507.94,"end":510.2,"sentiment":"neutral","sentiment_score":-0.06463792982200782},{"text":"Well yeah.","start":513.905,"end":518.385,"sentiment":"neutral","sentiment_score":0.008600405883044004},{"text":"Yeah.","start":518.385,"end":518.885,"sentiment":"neutral","sentiment_score":0.01083952933549881}],"sentiment":"neutral","sentiment_score":0.017440062074456364,"num_words":16,"start":500.465,"end":518.885},{"sentences":[{"text":"It was meant to be.","start":526.59,"end":527.97003,"sentiment":"neutral","sentiment_score":0.05328069403767586},{"text":"Oh, wow.","start":535.47003,"end":536.29004,"sentiment":"neutral","sentiment_score":0.05086473375558853},{"text":"Yeah.","start":537.39,"end":537.89,"sentiment":"neutral","sentiment_score":0.1961873918771744},{"text":"Oh, that's good.","start":538.67004,"end":539.865,"sentiment":"positive","sentiment_score":0.4795227845509847},{"text":"Yes.","start":552.805,"end":553.2,"sentiment":"neutral","sentiment_score":0.06265917420387268}],"sentiment":"neutral","sentiment_score":0.17212898811946312,"num_words":12,"start":526.59,"end":553.2},{"sentences":[{"text":"Yeah.","start":554.08,"end":554.58,"sentiment":"neutral","sentiment_score":0.06257230043411255},{"text":"That's everywhere.","start":554.64,"end":555.54004,"sentiment":"neutral","sentiment_score":0.04770619049668312},{"text":"Yeah.","start":555.60004,"end":556.10004,"sentiment":"neutral","sentiment_score":0.03647725284099579},{"text":"Yeah.","start":558.96,"end":559.46,"sentiment":"neutral","sentiment_score":0.026825200766324997},{"text":"And they seem like they always need people as well.","start":560.08,"end":562.8,"sentiment":"neutral","sentiment_score":0.057231199368834494}],"sentiment":"neutral","sentiment_score":0.05290660858154297,"num_words":15,"start":554.08,"end":562.8},{"sentences":[{"text":"So I'm sure with your experience, that will come in easy.","start":562.8,"end":566.42,"sentiment":"neutral","sentiment_score":0.21747679297219624},{"text":"Oh, that's a very exciting plan.","start":567.755,"end":569.615,"sentiment":"neutral","sentiment_score":0.252859299381574},{"text":"Yeah.","start":578.555,"end":579.055,"sentiment":"neutral","sentiment_score":0.024636242538690567},{"text":"Yeah.","start":579.515,"end":580.015,"sentiment":"neutral","sentiment_score":0.044981639832258224},{"text":"And do you estimate because I do have here, like, a weekly income for when you do decide to retire at about 800 per week.","start":580.46,"end":590.16003,"sentiment":"neutral","sentiment_score":0.04996148183941841}],"sentiment":"neutral","sentiment_score":0.11881944198500026,"num_words":44,"start":562.8,"end":590.16003},{"sentences":[{"text":"Do you think yeah.","start":590.62,"end":593.52,"sentiment":"neutral","sentiment_score":0.025614737533032894},{"text":"Yep.","start":595.82,"end":596.32,"sentiment":"neutral","sentiment_score":0.009294703602790833},{"text":"Yes.","start":598.27496,"end":598.77496,"sentiment":"neutral","sentiment_score":0.02478842996060848},{"text":"Yes.","start":599.795,"end":600.295,"sentiment":"neutral","sentiment_score":0.03021871298551559},{"text":"And then some weeks, you obviously yeah.","start":600.755,"end":604.135,"sentiment":"neutral","sentiment_score":0.009530018748981612}],"sentiment":"neutral","sentiment_score":0.016676494851708412,"num_words":14,"start":590.62,"end":604.135},{"sentences":[{"text":"Yes.","start":606.755,"end":607.255,"sentiment":"neutral","sentiment_score":-0.00429678987711668},{"text":"Yeah.","start":609.39496,"end":609.89496,"sentiment":"neutral","sentiment_score":0.008383095264434814},{"text":"Yeah.","start":610.035,"end":610.535,"sentiment":"neutral","sentiment_score":0.009700829163193704},{"text":"Yeah.","start":612.08,"end":612.58,"sentiment":"neutral","sentiment_score":0.018275417387485504},{"text":"Alright.","start":613.52,"end":614.02,"sentiment":"neutral","sentiment_score":0.19166934490203855}],"sentiment":"neutral","sentiment_score":0.044746379368007176,"num_words":5,"start":606.755,"end":614.02},{"sentences":[{"text":"Perfect.","start":614.08,"end":614.58,"sentiment":"neutral","sentiment_score":0.32086247205734253},{"text":"No.","start":614.64,"end":614.80005,"sentiment":"neutral","sentiment_score":0.0978969782590866},{"text":"That's good.","start":614.80005,"end":615.28,"sentiment":"neutral","sentiment_score":0.2601555287837982},{"text":"At least we've got a bit of a plan in place there for you.","start":615.28,"end":618.64,"sentiment":"neutral","sentiment_score":0.24826863541134767},{"text":"And, yes, when you do turn 60, we can kind of work on, okay.","start":618.64,"end":621.68,"sentiment":"neutral","sentiment_score":0.11118212501917567}],"sentiment":"neutral","sentiment_score":0.18660566105972975,"num_words":32,"start":614.08,"end":621.68},{"sentences":[{"text":"Well, how much would you potentially need to take out, and we can kind of help work all of that with you.","start":621.68,"end":627.29504,"sentiment":"neutral","sentiment_score":0.09120423380624164},{"text":"Now what I will run through as well is just kind of a just a bit of an updated fact find just to see if there's anything that has changed in your life, and we need to make any tweaks and changes to your advice.","start":629.195,"end":640.895,"sentiment":"neutral","sentiment_score":0.04167215633723471},{"text":"So just kinda bear with me as I run through this.","start":641.45,"end":644.35,"sentiment":"neutral","sentiment_score":-0.06639604676853526},{"text":"Now personal information, I have you down here as single with no financial dependents.","start":644.57,"end":651.71,"sentiment":"neutral","sentiment_score":-0.04779401807380574},{"text":"They're a bit 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you?","start":683.215,"end":686.995,"sentiment":"neutral","sentiment_score":-0.008344792213071795},{"text":"Yep.","start":688.415,"end":688.915,"sentiment":"neutral","sentiment_score":0.04857330769300461},{"text":"Perfect.","start":689.055,"end":689.555,"sentiment":"neutral","sentiment_score":0.25573527812957764}],"sentiment":"neutral","sentiment_score":0.017062435087201924,"num_words":29,"start":678.29,"end":689.555},{"sentences":[{"text":"Yeah.","start":690.175,"end":690.575,"sentiment":"neutral","sentiment_score":0.08844462037086487},{"text":"And her phone number hasn't changed.","start":690.575,"end":692.335,"sentiment":"neutral","sentiment_score":0.05042497658481201},{"text":"It still ends in 173.","start":692.335,"end":694.335,"sentiment":"neutral","sentiment_score":0.0360531359910965},{"text":"Beautiful.","start":694.335,"end":694.835,"sentiment":"positive","sentiment_score":0.3409973978996277},{"text":"Now income wise, I have here last time we spoke, it was about 52,000 a year, which was which was roughly, like, the $85,900 per week after tax.","start":696.99,"end":709.55,"sentiment":"neutral","sentiment_score":-0.03907955338114074}],"sentiment":"neutral","sentiment_score":-0.004438291144807164,"num_words":41,"start":690.175,"end":709.55},{"sentences":[{"text":"Is that still the case, do you think, or do you think you're getting a little bit more or a little bit less?","start":709.55,"end":714.365,"sentiment":"neutral","sentiment_score":-0.07756413389807162},{"text":"Oh, nice.","start":717.305,"end":718.045,"sentiment":"neutral","sentiment_score":0.16272925585508347},{"text":"$50.52.","start":731.0,"end":732.44,"sentiment":"neutral","sentiment_score":-0.005495527293533087},{"text":"Yes.","start":732.44,"end":732.94,"sentiment":"neutral","sentiment_score":-0.006546520162373781},{"text":"Oh, nice.","start":735.4,"end":736.035,"sentiment":"positive","sentiment_score":0.471947580575943}],"sentiment":"neutral","sentiment_score":-0.01816080876722418,"num_words":29,"start":709.55,"end":736.035},{"sentences":[{"text":"I'll update that.","start":736.115,"end":737.65497,"sentiment":"neutral","sentiment_score":0.17268670598665872},{"text":"Oh, nice.","start":744.115,"end":744.995,"sentiment":"positive","sentiment_score":0.5892935395240784},{"text":"Oh, that's beautiful.","start":744.995,"end":745.975,"sentiment":"positive","sentiment_score":0.7462095220883688},{"text":"And are you a a full time contract, or is it permanent part time or casual or permanent part time?","start":746.355,"end":754.89,"sentiment":"neutral","sentiment_score":0.03464213102124632},{"text":"Yep.","start":756.31,"end":756.81,"sentiment":"neutral","sentiment_score":0.14151592552661896}],"sentiment":"neutral","sentiment_score":0.1644701485939581,"num_words":29,"start":736.115,"end":756.81},{"sentences":[{"text":"Perfect.","start":756.87,"end":757.37,"sentiment":"positive","sentiment_score":0.46093595027923584},{"text":"And are you saving anything on, like, a weekly 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good.","start":784.57,"end":785.55,"sentiment":"neutral","sentiment_score":0.13655776530504227},{"text":"Yep.","start":786.08997,"end":786.58997,"sentiment":"neutral","sentiment_score":0.07250427454710007}],"sentiment":"neutral","sentiment_score":0.03360950963740999,"num_words":11,"start":774.995,"end":786.58997},{"sentences":[{"text":"Perfect.","start":787.13,"end":787.63,"sentiment":"neutral","sentiment_score":0.23982033133506775},{"text":"Yep.","start":799.275,"end":799.775,"sentiment":"neutral","sentiment_score":-0.028321189805865288},{"text":"No.","start":806.27997,"end":806.51996,"sentiment":"neutral","sentiment_score":-0.10173559188842772},{"text":"That's all good.","start":806.51996,"end":807.74,"sentiment":"neutral","sentiment_score":0.040628368655840554},{"text":"So at least you're kind of putting putting something aside or you have a little bit of surplus each week, 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Yes.","start":815.72,"end":829.145,"sentiment":"neutral","sentiment_score":-0.026174187660217285},{"text":"Yes.","start":841.22,"end":841.72,"sentiment":"neutral","sentiment_score":0.2070557028055191},{"text":"Yes.","start":850.995,"end":851.495,"sentiment":"neutral","sentiment_score":0.10283351689577104},{"text":"Yes.","start":853.075,"end":853.315,"sentiment":"neutral","sentiment_score":0.07553161680698395}],"sentiment":"neutral","sentiment_score":0.02059333661519405,"num_words":9,"start":815.16,"end":853.315},{"sentences":[{"text":"Yeah.","start":853.315,"end":853.815,"sentiment":"neutral","sentiment_score":0.010943377390503883},{"text":"I'm sorry to hear that.","start":857.95496,"end":862.74,"sentiment":"neutral","sentiment_score":-0.29565578103065493},{"text":"Oh, everything always happens at once, isn't it?","start":863.19995,"end":866.01996,"sentiment":"neutral","sentiment_score":-0.16357210092246532},{"text":"I am literally so I have a Labrador, and she is booked in through to get her teeth cleaned and put under tomorrow.","start":874.255,"end":881.615,"sentiment":"neutral","sentiment_score":-0.037102671299615635},{"text":"So I don't look forward to that.","start":881.615,"end":883.375,"sentiment":"negative","sentiment_score":-0.35357467191559927}],"sentiment":"neutral","sentiment_score":-0.13873401087370107,"num_words":44,"start":853.315,"end":883.375},{"sentences":[{"text":"I don't look forward to the bill.","start":883.375,"end":884.73,"sentiment":"negative","sentiment_score":-0.4184961063521249},{"text":"We do, but it doesn't cover dental.","start":887.93,"end":890.35,"sentiment":"neutral","sentiment_score":-0.10020955971309117},{"text":"So yeah.","start":892.57,"end":893.44995,"sentiment":"neutral","sentiment_score":-0.1339258849620819},{"text":"And, like, none of them that I was kind of looking at that, well, didn't cost, like, an arm and a leg had it.","start":893.44995,"end":898.72504,"sentiment":"neutral","sentiment_score":-0.17466761047641435},{"text":"And we're lucky that she's eight, and this is the first time we have to get her teeth cleaned.","start":899.025,"end":904.085,"sentiment":"neutral","sentiment_score":0.012972599581668251}],"sentiment":"neutral","sentiment_score":-0.13295482528411737,"num_words":59,"start":883.375,"end":904.085},{"sentences":[{"text":"But still, it's not safe.","start":904.465,"end":906.325,"sentiment":"neutral","sentiment_score":-0.07671613842248917},{"text":"Yep.","start":914.0,"end":914.5,"sentiment":"neutral","sentiment_score":-0.04362146183848381},{"text":"Oh, that's that's that's pretty good.","start":917.92,"end":920.02,"sentiment":"neutral","sentiment_score":0.08879945023606221},{"text":"Mhmm.","start":921.99,"end":922.24,"sentiment":"neutral","sentiment_score":-0.02702699229121208},{"text":"Wow.","start":922.24,"end":922.74,"sentiment":"neutral","sentiment_score":-0.03975806385278702}],"sentiment":"neutral","sentiment_score":0.0027721065229603242,"num_words":14,"start":904.465,"end":922.74},{"sentences":[{"text":"Yeah.","start":925.92,"end":926.355,"sentiment":"neutral","sentiment_score":-0.17624154686927795},{"text":"Yeah.","start":929.95496,"end":930.45496,"sentiment":"neutral","sentiment_score":-0.19543159008026123},{"text":"Well, that's at least yeah.","start":931.315,"end":933.39496,"sentiment":"negative","sentiment_score":-0.3440044328570366},{"text":"At least you've made a good headway on that.","start":933.39496,"end":935.07495,"sentiment":"positive","sentiment_score":0.5548567076524099},{"text":"Sorry.","start":935.07495,"end":935.315,"sentiment":"neutral","sentiment_score":-0.07292665541172028}],"sentiment":"neutral","sentiment_score":0.1664169654250145,"num_words":17,"start":925.92,"end":935.315},{"sentences":[{"text":"Because last time we spoke, you had about 2,000 on the vet bill.","start":935.315,"end":938.27496,"sentiment":"neutral","sentiment_score":-0.07697979045601991},{"text":"So if that's down to 1,100, that's great.","start":938.27496,"end":940.95,"sentiment":"neutral","sentiment_score":0.2260092281503603},{"text":"So I will update that.","start":943.03,"end":943.19,"sentiment":"neutral","sentiment_score":0.12498051077127456},{"text":"Mhmm.","start":943.19,"end":943.69,"sentiment":"neutral","sentiment_score":0.024256352335214615},{"text":"Mhmm.","start":947.35004,"end":947.85004,"sentiment":"neutral","sentiment_score":0.010555236600339413}],"sentiment":"neutral","sentiment_score":0.05239466757380536,"num_words":28,"start":935.315,"end":947.85004},{"sentences":[{"text":"Yes.","start":948.07,"end":948.57,"sentiment":"neutral","sentiment_score":0.029913075268268585},{"text":"Yes.","start":950.79004,"end":951.29004,"sentiment":"neutral","sentiment_score":0.03674912452697754},{"text":"Yep.","start":952.07,"end":952.57,"sentiment":"neutral","sentiment_score":-0.07623149454593658},{"text":"Yep.","start":962.565,"end":963.065,"sentiment":"neutral","sentiment_score":-0.0393851064145565},{"text":"Yep.","start":965.36505,"end":965.73,"sentiment":"neutral","sentiment_score":-0.09353917837142944}],"sentiment":"neutral","sentiment_score":-0.02849871590733528,"num_words":5,"start":948.07,"end":965.73},{"sentences":[{"text":"Yeah.","start":971.64996,"end":972.14996,"sentiment":"neutral","sentiment_score":-0.017804797738790512},{"text":"And is that the let me just see so I can update it here.","start":972.44995,"end":975.64996,"sentiment":"neutral","sentiment_score":-0.01135055667587689},{"text":"So I have here last time, it was a personal loan of three.","start":975.64996,"end":978.94995,"sentiment":"neutral","sentiment_score":-0.021966147881287795},{"text":"Do you still have that one?","start":979.225,"end":980.605,"sentiment":"neutral","sentiment_score":-0.023238239188989002},{"text":"No.","start":981.465,"end":981.785,"sentiment":"neutral","sentiment_score":-0.17862018942832947}],"sentiment":"neutral","sentiment_score":-0.022294918234859195,"num_words":35,"start":971.64996,"end":981.785},{"sentences":[{"text":"Okay.","start":981.785,"end":982.105,"sentiment":"neutral","sentiment_score":-0.1369960904121399},{"text":"So that one is gone.","start":982.105,"end":983.145,"sentiment":"neutral","sentiment_score":-0.20368936359882356},{"text":"I will delete that.","start":983.145,"end":984.445,"sentiment":"neutral","sentiment_score":-0.15513654798269272},{"text":"Personal loan, otherwise, was about 1,800.","start":986.025,"end":989.005,"sentiment":"neutral","sentiment_score":-0.06976471158365409},{"text":"That's oh, beautiful.","start":991.625,"end":995.01996,"sentiment":"neutral","sentiment_score":0.14024607464671135}],"sentiment":"neutral","sentiment_score":-0.09335995504730626,"num_words":19,"start":981.785,"end":995.01996},{"sentences":[{"text":"That's really good.","start":995.16,"end":996.04,"sentiment":"neutral","sentiment_score":0.18737042446931204},{"text":"And then yeah.","start":996.04,"end":997.72,"sentiment":"neutral","sentiment_score":0.0725578839580218},{"text":"Perfect.","start":997.72,"end":998.12,"sentiment":"neutral","sentiment_score":0.15758925676345825},{"text":"And then I had SIP and afterpay about $4.50.","start":998.12,"end":1001.0,"sentiment":"neutral","sentiment_score":-0.007911364651388593},{"text":"That's also gone.","start":1001.0,"end":1002.06,"sentiment":"neutral","sentiment_score":-0.07074019437034924}],"sentiment":"neutral","sentiment_score":0.03441849037220603,"num_words":19,"start":995.16,"end":1002.06},{"sentences":[{"text":"Perfect.","start":1003.56,"end":1004.04,"sentiment":"neutral","sentiment_score":0.1621348261833191},{"text":"And then I did have about 2 and a half a loan from your brother.","start":1004.04,"end":1008.635,"sentiment":"neutral","sentiment_score":0.028146084273854892},{"text":"Okay.","start":1012.215,"end":1012.715,"sentiment":"neutral","sentiment_score":0.022264573723077778},{"text":"No.","start":1012.935,"end":1013.175,"sentiment":"neutral","sentiment_score":-0.010477114468812944},{"text":"That's all good.","start":1013.175,"end":1014.315,"sentiment":"neutral","sentiment_score":0.06366229181488355}],"sentiment":"neutral","sentiment_score":0.037480972618574186,"num_words":21,"start":1003.56,"end":1014.315},{"sentences":[{"text":"It's yeah.","start":1014.615,"end":1019.16,"sentiment":"neutral","sentiment_score":0.0022526778047904372},{"text":"Yeah.","start":1022.75995,"end":1023.25995,"sentiment":"neutral","sentiment_score":0.02434637024998665},{"text":"Yeah.","start":1026.6799,"end":1027.1799,"sentiment":"neutral","sentiment_score":0.017730984836816788},{"text":"Yes.","start":1029.08,"end":1029.58,"sentiment":"neutral","sentiment_score":0.03454079478979111},{"text":"Yeah.","start":1031.7999,"end":1032.255,"sentiment":"neutral","sentiment_score":-0.020526176318526268}],"sentiment":"neutral","sentiment_score":0.010099554861274859,"num_words":6,"start":1014.615,"end":1032.255},{"sentences":[{"text":"Oh, that's very nice of him.","start":1032.735,"end":1034.435,"sentiment":"neutral","sentiment_score":-0.049019074688355126},{"text":"Yeah.","start":1035.055,"end":1035.555,"sentiment":"neutral","sentiment_score":-0.01306711882352829},{"text":"Yep.","start":1053.89,"end":1054.39,"sentiment":"neutral","sentiment_score":0.13404691219329834},{"text":"Yeah.","start":1055.7301,"end":1056.2301,"sentiment":"neutral","sentiment_score":0.10345465689897536},{"text":"Okay.","start":1065.745,"end":1066.245,"sentiment":"neutral","sentiment_score":0.20686276257038116}],"sentiment":"neutral","sentiment_score":0.013718276470899581,"num_words":10,"start":1032.735,"end":1066.245},{"sentences":[{"text":"Yeah.","start":1067.9049,"end":1068.4049,"sentiment":"neutral","sentiment_score":0.17212322354316711},{"text":"Yep.","start":1069.985,"end":1070.25,"sentiment":"neutral","sentiment_score":0.1560649275779724},{"text":"Yeah.","start":1075.93,"end":1076.43,"sentiment":"neutral","sentiment_score":0.20270666480064392},{"text":"Oh, that's good.","start":1077.53,"end":1078.75,"sentiment":"positive","sentiment_score":0.3741215368111928},{"text":"Yeah.","start":1082.57,"end":1083.07,"sentiment":"neutral","sentiment_score":0.061503078788518906}],"sentiment":"neutral","sentiment_score":0.24496607216341154,"num_words":7,"start":1067.9049,"end":1083.07},{"sentences":[{"text":"Oh, that that's yeah.","start":1083.53,"end":1086.0549,"sentiment":"neutral","sentiment_score":-0.015709834173321724},{"text":"Oh, that's lovely to hear.","start":1086.0549,"end":1087.6749,"sentiment":"positive","sentiment_score":0.5343289852142334},{"text":"That's always nice when you do have a bit of that support network with family, which is lovely.","start":1087.975,"end":1093.4349,"sentiment":"positive","sentiment_score":0.4655819187561671},{"text":"And yeah.","start":1094.375,"end":1096.5549,"sentiment":"neutral","sentiment_score":0.0820554718375206},{"text":"Oh, but full full house at 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lovely.","start":1136.06,"end":1137.12,"sentiment":"neutral","sentiment_score":0.3281027674674988},{"text":"And you mentioned as well your car, so you still have that one.","start":1138.325,"end":1142.085,"sentiment":"neutral","sentiment_score":0.105998827287784},{"text":"Is that still worth about $30?","start":1142.085,"end":1144.1849,"sentiment":"neutral","sentiment_score":0.05741811667879423},{"text":"Yep.","start":1145.6849,"end":1146.1849,"sentiment":"neutral","sentiment_score":0.039142221212387085},{"text":"Oh, yeah?","start":1149.445,"end":1150.1849,"sentiment":"positive","sentiment_score":0.4240700304508209}],"sentiment":"neutral","sentiment_score":0.1437633615732193,"num_words":25,"start":1136.06,"end":1150.1849},{"sentences":[{"text":"Nice.","start":1150.485,"end":1150.965,"sentiment":"positive","sentiment_score":0.6125599145889282},{"text":"And how much would you say is left on the the car 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more?","start":1175.895,"end":1177.995,"sentiment":"neutral","sentiment_score":-0.02364517349217619},{"text":"Yep.","start":1178.695,"end":1179.195,"sentiment":"neutral","sentiment_score":-0.00870722159743309},{"text":"Roughly.","start":1179.575,"end":1180.075,"sentiment":"neutral","sentiment_score":-0.01637851446866989},{"text":"Okay.","start":1180.615,"end":1181.115,"sentiment":"neutral","sentiment_score":0.00145685113966465}],"sentiment":"neutral","sentiment_score":-0.05305363431572914,"num_words":25,"start":1170.295,"end":1181.115},{"sentences":[{"text":"No.","start":1181.4701,"end":1181.79,"sentiment":"neutral","sentiment_score":-0.04624192416667938},{"text":"Roughly fine.","start":1181.79,"end":1188.77,"sentiment":"neutral","sentiment_score":-0.04150732792913914},{"text":"Yeah.","start":1194.75,"end":1195.25,"sentiment":"neutral","sentiment_score":-0.014972442761063576},{"text":"Probably paid off more than that then, yeah, depending on interest and 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wow.","start":1234.4249,"end":1235.145,"sentiment":"neutral","sentiment_score":0.01661884179338813},{"text":"Yeah.","start":1235.145,"end":1235.645,"sentiment":"neutral","sentiment_score":0.006885684095323086}],"sentiment":"neutral","sentiment_score":0.04004634159306685,"num_words":15,"start":1223.51,"end":1235.645},{"sentences":[{"text":"That's fine.","start":1236.505,"end":1241.99,"sentiment":"neutral","sentiment_score":0.03169575085485121},{"text":"Yeah.","start":1241.99,"end":1242.49,"sentiment":"neutral","sentiment_score":0.15772441029548645},{"text":"Perfect.","start":1243.27,"end":1243.77,"sentiment":"neutral","sentiment_score":0.33228376507759094},{"text":"Oh, well, that's good.","start":1245.03,"end":1245.83,"sentiment":"positive","sentiment_score":0.3461718410253525},{"text":"Seems at least like you've made a good stint in the debt anyway, which is good, and you're now doing a bit of more budgeting and stuff, which is perfect as well.","start":1245.83,"end":1255.6151,"sentiment":"positive","sentiment_score":0.4443056080490351}],"sentiment":"positive","sentiment_score":0.4038966624688328,"num_words":40,"start":1236.505,"end":1255.6151},{"sentences":[{"text":"When it comes to health and lifestyle, we've kind of already touched a little bit on, obviously, like, the the back issues and arthritis and stuff.","start":1257.515,"end":1263.9951,"sentiment":"neutral","sentiment_score":0.07297601837378281},{"text":"But do you have any other kind of issues or or health or injuries or anything that's changed?","start":1263.9951,"end":1270.32,"sentiment":"neutral","sentiment_score":0.0033299576284156907},{"text":"No.","start":1272.38,"end":1272.88,"sentiment":"negative","sentiment_score":-0.4078864157199859},{"text":"Oh, wow.","start":1275.42,"end":1276.16,"sentiment":"neutral","sentiment_score":-0.1126440167427063},{"text":"Is that did you have to have, like, surgery or anything for 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mate.","start":1298.2101,"end":1299.27,"sentiment":"positive","sentiment_score":0.4380289167165756},{"text":"That's that's you're doing pretty good.","start":1300.2101,"end":1301.99,"sentiment":"positive","sentiment_score":0.5625580350557963},{"text":"And when it comes to estate planning, do you have a will or power of attorney or anything like that in place?","start":1304.05,"end":1310.115,"sentiment":"neutral","sentiment_score":0.014626810750500723},{"text":"No.","start":1310.115,"end":1310.615,"sentiment":"neutral","sentiment_score":-0.11760056763887404},{"text":"Yep.","start":1319.075,"end":1319.5549,"sentiment":"neutral","sentiment_score":0.010568289086222649}],"sentiment":"neutral","sentiment_score":0.13956761255394667,"num_words":32,"start":1298.2101,"end":1319.5549},{"sentences":[{"text":"But the beneficiary for, like, your The the beneficiary for, like, your yeah.","start":1319.5549,"end":1322.93,"sentiment":"neutral","sentiment_score":0.005830111268621225},{"text":"And I do have 50% to Lily Rose and 50 to Reese.","start":1323.0701,"end":1326.51,"sentiment":"neutral","sentiment_score":0.04342747262368599},{"text":"That's still the the correct?","start":1326.51,"end":1328.13,"sentiment":"neutral","sentiment_score":0.016269400715827942},{"text":"Yep.","start":1328.83,"end":1329.33,"sentiment":"neutral","sentiment_score":-0.013815178535878658},{"text":"Mhmm.","start":1340.4451,"end":1340.9451,"sentiment":"neutral","sentiment_score":-0.08989681303501129}],"sentiment":"neutral","sentiment_score":0.017954879062017426,"num_words":32,"start":1319.5549,"end":1340.9451},{"sentences":[{"text":"Yeah.","start":1351.02,"end":1351.52,"sentiment":"neutral","sentiment_score":-0.07756032794713974},{"text":"Jeez.","start":1359.74,"end":1360.24,"sentiment":"neutral","sentiment_score":-0.13512563705444336},{"text":"So legally, it will be harder through them.","start":1360.725,"end":1364.825,"sentiment":"neutral","sentiment_score":-0.15520362835377455},{"text":"Okay.","start":1364.965,"end":1365.465,"sentiment":"neutral","sentiment_score":0.025009941309690475},{"text":"And because you can do okay.","start":1366.085,"end":1370.825,"sentiment":"neutral","sentiment_score":0.011202580605943998}],"sentiment":"neutral","sentiment_score":-0.08012291569920148,"num_words":17,"start":1351.02,"end":1370.825},{"sentences":[{"text":"Okay.","start":1370.885,"end":1371.205,"sentiment":"neutral","sentiment_score":0.14319615066051483},{"text":"Good.","start":1371.205,"end":1371.6849,"sentiment":"neutral","sentiment_score":-0.03785422444343567},{"text":"Because I I was going to say that there is a way you can circumvent so with direct nomination through superannuation, they do make it pretty strict on who you can nominate directly.","start":1371.6849,"end":1384.33,"sentiment":"neutral","sentiment_score":-0.057277056981216774},{"text":"So it has to be a child even though he is child.","start":1384.33,"end":1388.085,"sentiment":"neutral","sentiment_score":-0.035948369496812425},{"text":"But if the paperwork's you don't want any gray areas or a a partner or someone who is financially dependent on you or something like that.","start":1388.085,"end":1400.25,"sentiment":"neutral","sentiment_score":-0.025866773409339096}],"sentiment":"neutral","sentiment_score":-0.03957147255846082,"num_words":73,"start":1370.885,"end":1400.25},{"sentences":[{"text":"But if you wanna give it to someone that doesn't fall into that or to take away kind of the uncertainty, you could have it through a will.","start":1401.29,"end":1412.09,"sentiment":"neutral","sentiment_score":-0.0012341938480468734},{"text":"So you could have it that your super goes to your will.","start":1412.09,"end":1415.87,"sentiment":"neutral","sentiment_score":0.08135832597812016},{"text":"And then in your estate, you could technically if you wanted to give it to all three kids, you could do that, and it wouldn't matter if Jake doesn't have your last name or not because through the will, you can nominate whoever you want.","start":1416.285,"end":1432.6399,"sentiment":"neutral","sentiment_score":0.06085506561729643},{"text":"But, obviously, that means you'd have to kind of change things around and get a will and stuff.","start":1433.5,"end":1437.8999,"sentiment":"neutral","sentiment_score":-0.04821631480525765},{"text":"But something to kind of think about if you ever did wanted to change it or if you obviously are confident that Lily Rose and Reese will look after, after, then that's obviously the way things are right now.","start":1437.8999,"end":1448.885,"sentiment":"neutral","sentiment_score":-0.0349783884982268}],"sentiment":"neutral","sentiment_score":0.010198377597499902,"num_words":142,"start":1401.29,"end":1448.885},{"sentences":[{"text":"So it's it's it's up to you anyway.","start":1449.345,"end":1451.4451,"sentiment":"neutral","sentiment_score":-0.012237686081789434},{"text":"Yep.","start":1457.505,"end":1458.005,"sentiment":"neutral","sentiment_score":-0.002745517296716571},{"text":"Yep.","start":1459.745,"end":1460.245,"sentiment":"neutral","sentiment_score":0.020859120413661003},{"text":"Yep.","start":1460.465,"end":1460.79,"sentiment":"neutral","sentiment_score":0.019023917615413662},{"text":"Okay.","start":1470.23,"end":1470.73,"sentiment":"neutral","sentiment_score":0.017114199697971344}],"sentiment":"neutral","sentiment_score":-0.0036374806853321693,"num_words":12,"start":1449.345,"end":1470.73},{"sentences":[{"text":"Okay.","start":1470.79,"end":1471.29,"sentiment":"neutral","sentiment_score":0.07596534490585327},{"text":"Okay.","start":1472.7101,"end":1473.11,"sentiment":"neutral","sentiment_score":0.1024201363325119},{"text":"And they have all a pretty good relationship then by the sounds of it?","start":1473.11,"end":1476.565,"sentiment":"neutral","sentiment_score":0.21796452094401633},{"text":"Oh, beautiful.","start":1477.105,"end":1477.925,"sentiment":"positive","sentiment_score":0.5767772197723389},{"text":"Oh, that's good.","start":1478.305,"end":1479.205,"sentiment":"positive","sentiment_score":0.5183441440264384}],"sentiment":"neutral","sentiment_score":0.28278455457517077,"num_words":21,"start":1470.79,"end":1479.205},{"sentences":[{"text":"Oh, perfect.","start":1479.665,"end":1480.325,"sentiment":"positive","sentiment_score":0.4993373155593872},{"text":"Now, otherwise, when it comes to your superannuation, so I know when you spoke to my colleague, Larissa, I think it was around November last year, you went through that kind of risk profile questionnaire, seeing, obviously, how you feel about fluctuations and risk and stuff like that when it comes to your superannuation.","start":1481.825,"end":1499.56,"sentiment":"neutral","sentiment_score":0.013078596822365566},{"text":"Has any of that changed for you since we spoke in November?","start":1500.5801,"end":1504.975,"sentiment":"neutral","sentiment_score":-0.02940684650093317},{"text":"So with your I guess, how you feel about market fluctuations.","start":1510.795,"end":1514.575,"sentiment":"neutral","sentiment_score":-0.0805484347722747},{"text":"So what I'll do is I'll just quickly go through a couple of questions just to see if it's still aligning with your risk profile or whether anything has changed.","start":1514.795,"end":1524.12,"sentiment":"neutral","sentiment_score":0.05991811715066433}],"sentiment":"neutral","sentiment_score":0.020766490215965366,"num_words":109,"start":1479.665,"end":1524.12},{"sentences":[{"text":"Again, it is just multiple choice or whatever you feel is the most appropriate for you.","start":1524.12,"end":1529.9,"sentiment":"positive","sentiment_score":0.3423932706937194},{"text":"Now when it comes to the level of risk that you are comfortable with taking for your superannuation, would you say that you are willing to accept very high risk, high moderate, or a small amount of risk for your superannuation?","start":1532.165,"end":1549.49,"sentiment":"neutral","sentiment_score":0.1269888970546606},{"text":"To moderate?","start":1563.4049,"end":1563.985,"sentiment":"neutral","sentiment_score":0.018941069021821022},{"text":"Yep.","start":1564.205,"end":1564.605,"sentiment":"neutral","sentiment_score":0.0784340500831604},{"text":"Okay.","start":1564.605,"end":1565.105,"sentiment":"neutral","sentiment_score":0.13934847712516785}],"sentiment":"neutral","sentiment_score":0.1793524881244683,"num_words":61,"start":1524.12,"end":1565.105},{"sentences":[{"text":"Perfect.","start":1565.245,"end":1565.745,"sentiment":"positive","sentiment_score":0.3453344702720642},{"text":"And if, hypothetically speaking, let's say you placed an investment, and then after six months, it fell by 20% due to general trends in the market.","start":1566.845,"end":1580.3301,"sentiment":"neutral","sentiment_score":-0.1272158591220012},{"text":"So kind of like you touched on, we've obviously seen a bit of fluctuations in the last twelve months, and that would just be obviously different market trends that's happened in in the world.","start":1580.7101,"end":1590.405,"sentiment":"neutral","sentiment_score":-0.12510202857939637},{"text":"So if that was the situation and you fell by 20%, would you, if you had the option to do so, think that now is potentially a good time to put a little bit more money in while the prices are down?","start":1590.785,"end":1603.67,"sentiment":"neutral","sentiment_score":-0.009376817604615575},{"text":"Or would you be kind of a bit neutral, just kind of hold and wait to see what happens?","start":1604.21,"end":1609.11,"sentiment":"neutral","sentiment_score":-0.05132826162796272}],"sentiment":"neutral","sentiment_score":-0.07036729630266057,"num_words":122,"start":1565.245,"end":1609.11},{"sentences":[{"text":"Or, yep, what to say what happened.","start":1609.8949,"end":1614.075,"sentiment":"neutral","sentiment_score":-0.06262718034642083},{"text":"Yeah.","start":1614.375,"end":1614.875,"sentiment":"neutral","sentiment_score":0.007610157132148743},{"text":"Yep.","start":1615.8949,"end":1616.3949,"sentiment":"neutral","sentiment_score":0.008793704211711884},{"text":"Yeah.","start":1620.375,"end":1620.875,"sentiment":"neutral","sentiment_score":0.01773119904100895},{"text":"I can have a quick look.","start":1625.095,"end":1626.43,"sentiment":"neutral","sentiment_score":0.006432246727248033}],"sentiment":"neutral","sentiment_score":-0.022853857604786754,"num_words":16,"start":1609.8949,"end":1626.43},{"sentences":[{"text":"It's been it's been it's been a little while.","start":1626.43,"end":1628.6101,"sentiment":"neutral","sentiment_score":-0.027841067148579493},{"text":"Yeah.","start":1629.39,"end":1629.79,"sentiment":"neutral","sentiment_score":-0.014414794743061066},{"text":"Since 2022 in February, so early twenty twenty two.","start":1629.79,"end":1634.29,"sentiment":"neutral","sentiment_score":0.0037347466374437013},{"text":"Yeah.","start":1639.39,"end":1639.755,"sentiment":"neutral","sentiment_score":-0.11046543717384338},{"text":"Yep.","start":1641.995,"end":1642.495,"sentiment":"neutral","sentiment_score":-0.2114508152008057}],"sentiment":"neutral","sentiment_score":-0.026347044367520583,"num_words":21,"start":1626.43,"end":1642.495},{"sentences":[{"text":"Yeah.","start":1643.275,"end":1643.775,"sentiment":"neutral","sentiment_score":-0.2505154311656952},{"text":"And that's why we're here to help take that away from you so you don't have to worry about it.","start":1644.955,"end":1649.615,"sentiment":"neutral","sentiment_score":-0.15814418084919452},{"text":"Yeah.","start":1649.995,"end":1650.495,"sentiment":"neutral","sentiment_score":0.09281428158283234},{"text":"Yeah.","start":1655.37,"end":1655.87,"sentiment":"neutral","sentiment_score":-0.048027146607637405},{"text":"No.","start":1658.65,"end":1659.15,"sentiment":"neutral","sentiment_score":-0.12209535390138626}],"sentiment":"neutral","sentiment_score":-0.14544613612815738,"num_words":24,"start":1643.275,"end":1659.15},{"sentences":[{"text":"No.","start":1659.2101,"end":1659.7101,"sentiment":"neutral","sentiment_score":-0.12497274577617644},{"text":"And especially if you do have any time of work for kids or anything like that as well, then that can also put you back.","start":1659.8501,"end":1667.15,"sentiment":"neutral","sentiment_score":-0.07028377868235111},{"text":"And that makes a big difference.","start":1675.885,"end":1677.1649,"sentiment":"neutral","sentiment_score":0.010054192816217741},{"text":"And then you obviously take time off work, so then getting back to things and alright.","start":1677.1649,"end":1685.01,"sentiment":"neutral","sentiment_score":0.006944189313799143},{"text":"Perfect.","start":1685.2301,"end":1685.7301,"sentiment":"positive","sentiment_score":0.34343475103378296}],"sentiment":"neutral","sentiment_score":-0.02790204644659344,"num_words":49,"start":1659.2101,"end":1685.7301},{"sentences":[{"text":"So if you saw a bit of fluctuations in the market, you would be, like, a little bit, would you say, optimistic, cautious, or more concerned?","start":1686.03,"end":1695.165,"sentiment":"neutral","sentiment_score":0.01782994860639939},{"text":"Yeah.","start":1704.285,"end":1704.785,"sentiment":"neutral","sentiment_score":0.004714490845799446},{"text":"Yeah.","start":1706.605,"end":1707.105,"sentiment":"neutral","sentiment_score":-0.004551410675048828},{"text":"Just okay.","start":1707.645,"end":1710.09,"sentiment":"neutral","sentiment_score":0.03580166958272457},{"text":"Yep.","start":1711.0499,"end":1711.37,"sentiment":"neutral","sentiment_score":0.06312783062458038}],"sentiment":"neutral","sentiment_score":0.01930557786216659,"num_words":31,"start":1686.03,"end":1711.37},{"sentences":[{"text":"So kind of okay.","start":1711.37,"end":1714.4299,"sentiment":"neutral","sentiment_score":0.08521010167896748},{"text":"Beautiful.","start":1714.65,"end":1715.15,"sentiment":"positive","sentiment_score":0.38816553354263306},{"text":"Yeah.","start":1717.85,"end":1718.35,"sentiment":"neutral","sentiment_score":0.21438872814178467},{"text":"Well, that is pretty similar to kind of how you came out last time, which is great.","start":1718.73,"end":1724.35,"sentiment":"positive","sentiment_score":0.3860408558565028},{"text":"Now we have you at the moment invested in a a growth portfolio.","start":1725.615,"end":1730.1951,"sentiment":"neutral","sentiment_score":0.20102004477610955}],"sentiment":"neutral","sentiment_score":0.28109305000139606,"num_words":36,"start":1711.37,"end":1730.1951},{"sentences":[{"text":"So, Susie, do you have access to your emails at the moment?","start":1731.615,"end":1734.915,"sentiment":"neutral","sentiment_score":0.04587956704199314},{"text":"Yes?","start":1736.735,"end":1737.2151,"sentiment":"neutral","sentiment_score":0.06533041596412659},{"text":"Okay.","start":1737.2151,"end":1737.535,"sentiment":"neutral","sentiment_score":0.22674718499183655},{"text":"Beautiful.","start":1737.535,"end":1738.035,"sentiment":"positive","sentiment_score":0.4711101353168487},{"text":"Because what I have done is I have sent you an email with some documents to run through there quickly with you if you could access that for me.","start":1738.34,"end":1748.4401,"sentiment":"neutral","sentiment_score":0.2181796094980733}],"sentiment":"neutral","sentiment_score":0.17365798218683762,"num_words":44,"start":1731.615,"end":1748.4401},{"sentences":[{"text":"Now we have just changed the software, so it might look a little bit different to what you are have been used to.","start":1748.5,"end":1755.205,"sentiment":"neutral","sentiment_score":0.01816203044322522},{"text":"But it's kind of the same, though, where it will be a link, and it will say click here to sign now.","start":1755.205,"end":1760.985,"sentiment":"neutral","sentiment_score":0.037546631626107475},{"text":"But it will allow you to open up and look at all the documents first before yes.","start":1761.365,"end":1767.06,"sentiment":"neutral","sentiment_score":0.03926840835415265},{"text":"That's me.","start":1767.3,"end":1768.04,"sentiment":"neutral","sentiment_score":0.14464737474918365},{"text":"Perfect.","start":1768.9801,"end":1769.4801,"sentiment":"positive","sentiment_score":0.6105630397796631}],"sentiment":"neutral","sentiment_score":0.043248820419494925,"num_words":65,"start":1748.5,"end":1769.4801},{"sentences":[{"text":"It's the Swedish spelling.","start":1772.9,"end":1774.3601,"sentiment":"neutral","sentiment_score":0.0395235326141119},{"text":"So if you, yeah, if you do hear if you do hear a bit of an accent, that's why.","start":1774.8201,"end":1780.52,"sentiment":"neutral","sentiment_score":0.09456197937068186},{"text":"Yeah.","start":1783.535,"end":1784.035,"sentiment":"neutral","sentiment_score":0.0052812360227108},{"text":"Swedish.","start":1784.7351,"end":1785.2351,"sentiment":"neutral","sentiment_score":-0.03515162691473961},{"text":"Yeah.","start":1785.6151,"end":1785.8551,"sentiment":"neutral","sentiment_score":0.007297532632946968}],"sentiment":"neutral","sentiment_score":0.07431534154770467,"num_words":26,"start":1772.9,"end":1785.8551},{"sentences":[{"text":"So I've been here in Australia for thirteen years now.","start":1785.8551,"end":1789.795,"sentiment":"neutral","sentiment_score":0.026989682763814925},{"text":"But but yeah.","start":1791.375,"end":1792.3351,"sentiment":"neutral","sentiment_score":-0.00646843109279871},{"text":"Still still sits there.","start":1792.3351,"end":1793.7151,"sentiment":"neutral","sentiment_score":-0.031032186932861805},{"text":"Sits still sits there a little bit.","start":1793.8551,"end":1795.7151,"sentiment":"neutral","sentiment_score":-0.02915133908390999},{"text":"Oh, really?","start":1799.14,"end":1799.88,"sentiment":"neutral","sentiment_score":0.002454779576510191}],"sentiment":"neutral","sentiment_score":-0.0027995010694632162,"num_words":26,"start":1785.8551,"end":1799.88},{"sentences":[{"text":"Yeah.","start":1805.14,"end":1805.64,"sentiment":"neutral","sentiment_score":0.023402322083711624},{"text":"Oh, yeah.","start":1810.66,"end":1811.355,"sentiment":"neutral","sentiment_score":0.018008953891694546},{"text":"Yeah.","start":1817.4349,"end":1817.915,"sentiment":"neutral","sentiment_score":0.023569244891405106},{"text":"Well, I moved here when I was 19.","start":1817.915,"end":1820.1749,"sentiment":"neutral","sentiment_score":0.02916019083932042},{"text":"So, obviously, grew up mom and dad, everyone's back in Sweden, and that's obviously my first language.","start":1820.635,"end":1827.6001,"sentiment":"neutral","sentiment_score":0.047677290351951826}],"sentiment":"neutral","sentiment_score":0.038854653015732765,"num_words":29,"start":1805.14,"end":1827.6001},{"sentences":[{"text":"So but then, obviously, the longer you're ahead, the the more you're kind of and my husband's Australian, so you you kind of get get the twangs and the the accents and the mixes every now and then.","start":1827.8201,"end":1838.88,"sentiment":"neutral","sentiment_score":0.03953293897211552},{"text":"Yeah.","start":1842.045,"end":1842.545,"sentiment":"neutral","sentiment_score":0.22296863794326785},{"text":"Now if you can open that for me, it should have the first document.","start":1842.765,"end":1847.665,"sentiment":"neutral","sentiment_score":0.14355064822094782},{"text":"It should say super and insurance summary.","start":1847.7251,"end":1850.145,"sentiment":"neutral","sentiment_score":0.10642889035599572},{"text":"Yep.","start":1859.6599,"end":1860.1599,"sentiment":"neutral","sentiment_score":0.07735982537269592}],"sentiment":"neutral","sentiment_score":0.07470969593182938,"num_words":61,"start":1827.8201,"end":1860.1599},{"sentences":[{"text":"Yes.","start":1861.82,"end":1862.2999,"sentiment":"neutral","sentiment_score":0.020745839923620224},{"text":"So if you yep.","start":1862.2999,"end":1869.295,"sentiment":"neutral","sentiment_score":0.010926576564088464},{"text":"Yep.","start":1869.295,"end":1869.6951,"sentiment":"neutral","sentiment_score":0.04291443154215813},{"text":"And does it then always spin up a couple of attachments when you do that?","start":1869.6951,"end":1872.995,"sentiment":"neutral","sentiment_score":0.024214504348735014},{"text":"Oh.","start":1887.31,"end":1887.81,"sentiment":"neutral","sentiment_score":0.14883458614349365}],"sentiment":"neutral","sentiment_score":0.028155396777120503,"num_words":22,"start":1861.82,"end":1887.81},{"sentences":[{"text":"Yes.","start":1894.9249,"end":1895.4249,"sentiment":"positive","sentiment_score":0.4027941226959229},{"text":"Perfect.","start":1895.485,"end":1895.985,"sentiment":"positive","sentiment_score":0.7031238079071045},{"text":"So I did have a have a good look at everything for you before the call today as well.","start":1896.2849,"end":1901.825,"sentiment":"positive","sentiment_score":0.5450236546365839},{"text":"And I did notice that, obviously, when you did speak to Larissa back in November, you guys did advise in regards to consolidating rest Internet wealth, transfer that insurance across, and getting everything kind of working a little bit harder for you.","start":1902.4701,"end":1920.775,"sentiment":"neutral","sentiment_score":-0.06842660651143108},{"text":"Now it looks like there's been sorry.","start":1922.1951,"end":1925.155,"sentiment":"negative","sentiment_score":-0.3493146683488573}],"sentiment":"neutral","sentiment_score":0.0877463888110859,"num_words":70,"start":1894.9249,"end":1925.155},{"sentences":[{"text":"It looks like there's been a bit of a a glitch when the last kind of rollover was requested.","start":1925.155,"end":1931.35,"sentiment":"negative","sentiment_score":-0.41833002159470006},{"text":"So the good thing is that your insurances with rest were transferred over.","start":1932.05,"end":1936.79,"sentiment":"neutral","sentiment_score":0.24018064599770766},{"text":"Mhmm.","start":1937.73,"end":1938.13,"sentiment":"neutral","sentiment_score":-0.04260997101664543},{"text":"But what didn't happen was that the final portion of rest didn't get transferred over.","start":1938.13,"end":1945.545,"sentiment":"neutral","sentiment_score":-0.21869169771671296},{"text":"So what so what has happened is that that's still stayed with rest.","start":1946.405,"end":1951.465,"sentiment":"neutral","sentiment_score":-0.057595205708191946}],"sentiment":"neutral","sentiment_score":-0.14586303480824486,"num_words":61,"start":1925.155,"end":1951.465},{"sentences":[{"text":"And because that final rollover didn't happen, the insurances have still also been attached to rest.","start":1951.9249,"end":1959.05,"sentiment":"neutral","sentiment_score":-0.050843114499002695},{"text":"And with because that didn't also come over, the investments that you guys went through and we're going to update and change, that didn't that was a bit of an error with the investment change as well.","start":1961.11,"end":1976.765,"sentiment":"neutral","sentiment_score":-0.14596986774405515},{"text":"So do wanna be, obviously, completely honest and and let you know.","start":1977.225,"end":1980.985,"sentiment":"neutral","sentiment_score":-0.013487336536248526},{"text":"The good thing is that I have flagged this with management.","start":1980.985,"end":1984.765,"sentiment":"neutral","sentiment_score":0.2795270911671899},{"text":"They will do a review of everything.","start":1985.65,"end":1988.31,"sentiment":"neutral","sentiment_score":0.18197147335324967}],"sentiment":"neutral","sentiment_score":-0.024429212778761804,"num_words":83,"start":1951.9249,"end":1988.31},{"sentences":[{"text":"And, basically, because there's a period of time where you've had two insurance policies, so the one in that world, which is fantastic, but still have the old one in rest and paying for that, which you shouldn't have, they will reassess everything for you and anything that you have paid for, that you shouldn't have paid for or if you were kind of disadvantaged by the error and glitch in the system for that transaction not to have happened, you will then be compensated for.","start":1988.93,"end":2017.84,"sentiment":"neutral","sentiment_score":-0.11369047409226728},{"text":"So at the end of the day, you will not be disadvantaged at all because that's not fair on you if there's a glitch in the system for this to have happened.","start":2017.98,"end":2026.48,"sentiment":"neutral","sentiment_score":0.07902344083413482},{"text":"Does that make sense?","start":2026.62,"end":2027.76,"sentiment":"neutral","sentiment_score":0.024352801963686943},{"text":"Yep.","start":2029.0199,"end":2029.4199,"sentiment":"neutral","sentiment_score":0.31688976287841797},{"text":"Perfect.","start":2029.4199,"end":2029.9199,"sentiment":"positive","sentiment_score":0.5787956714630127}],"sentiment":"neutral","sentiment_score":-0.05044785502456849,"num_words":124,"start":1988.93,"end":2029.9199},{"sentences":[{"text":"But I do obviously wanna let you know.","start":2030.145,"end":2031.745,"sentiment":"neutral","sentiment_score":0.12483227904886007},{"text":"So if you look at this and it looks really messy, and it looks like you still have obviously about 25 in rest and that 82 in net wealth, and then you look underneath that and it's, like, two identical policies, one in net wealth and one in rest.","start":2031.745,"end":2046.71,"sentiment":"neutral","sentiment_score":-0.04337877628146386},{"text":"That is just because that is how things are right now.","start":2047.01,"end":2049.91,"sentiment":"neutral","sentiment_score":0.039972633462060585},{"text":"But after the call today, I will go back to Larissa because I have already flagged it with management, and Larissa is our head of advice as well.","start":2050.1301,"end":2057.415,"sentiment":"neutral","sentiment_score":0.07104291154869966},{"text":"So she is aware of it, so she will then do all the calculations and the investigations in the back end.","start":2057.575,"end":2062.955,"sentiment":"neutral","sentiment_score":0.14910532179332914}],"sentiment":"neutral","sentiment_score":0.03789068755303693,"num_words":117,"start":2030.145,"end":2062.955},{"sentences":[{"text":"And if you were disadvantaged in any way, then you will get an official letter from her stipulating the amount as well that you will be compensated for.","start":2063.415,"end":2075.17,"sentiment":"neutral","sentiment_score":0.1639765359993492},{"text":"So at the end of the day, it's as if that should have happened back in November if you were still obviously kind of comfortable with with the advice and everything that you guys did go through back then.","start":2075.23,"end":2087.765,"sentiment":"neutral","sentiment_score":0.13255922840191767},{"text":"Yep.","start":2087.765,"end":2088.1648,"sentiment":"positive","sentiment_score":0.391143798828125},{"text":"Beautiful.","start":2088.1648,"end":2088.6648,"sentiment":"positive","sentiment_score":0.6212494373321533},{"text":"So, basically, yeah, moving forward, I'll go back to Larissa.","start":2089.285,"end":2092.9849,"sentiment":"neutral","sentiment_score":0.27177622318267824}],"sentiment":"neutral","sentiment_score":0.17077605548915983,"num_words":79,"start":2063.415,"end":2092.9849},{"sentences":[{"text":"Now that will also then see your investments.","start":2093.125,"end":2096.505,"sentiment":"neutral","sentiment_score":0.1940441019833088},{"text":"So the good thing is that when you did the advice with Larissa, she recommended to get out of some of the investments that haven't performed very well since then.","start":2096.8848,"end":2109.99,"sentiment":"neutral","sentiment_score":0.19410527100165684},{"text":"So that is great because, again, we will go back and relook at it to be like, okay.","start":2110.13,"end":2115.725,"sentiment":"positive","sentiment_score":0.36966260791652733},{"text":"Well, if we sold out of those investments when where we should have or back in November, then, obviously, that means that your super might have a little bit more of an increase because of if the new investments have done a little bit better.","start":2115.725,"end":2130.38,"sentiment":"neutral","sentiment_score":-0.05222672418587738},{"text":"So does that make sense, Chris, Susie?","start":2130.84,"end":2134.14,"sentiment":"neutral","sentiment_score":0.08597278062786375}],"sentiment":"neutral","sentiment_score":0.11371337744855771,"num_words":108,"start":2093.125,"end":2134.14},{"sentences":[{"text":"Yeah.","start":2134.92,"end":2135.16,"sentiment":"neutral","sentiment_score":0.136797696352005},{"text":"Okay.","start":2135.16,"end":2135.56,"sentiment":"positive","sentiment_score":0.373660683631897},{"text":"Beautiful.","start":2135.56,"end":2136.06,"sentiment":"positive","sentiment_score":0.6309463977813721},{"text":"So, basically, I have a lady with management with Larissa, and she will do that thorough investigation.","start":2136.52,"end":2141.9448,"sentiment":"neutral","sentiment_score":0.1716157294371549},{"text":"She will send you a a a letter outlining everything and any remediation as well so that you are fully aware.","start":2142.085,"end":2148.7249,"sentiment":"neutral","sentiment_score":0.16801161354496366}],"sentiment":"neutral","sentiment_score":0.18505161128393033,"num_words":41,"start":2134.92,"end":2148.7249},{"sentences":[{"text":"But I do wanna obviously be completely transparent.","start":2148.7249,"end":2150.905,"sentiment":"neutral","sentiment_score":0.05097190057858825},{"text":"Sometimes glitches and stuff does happen in this system with technology and everything, unfortunately.","start":2151.285,"end":2156.26,"sentiment":"neutral","sentiment_score":-0.04169416826750551},{"text":"But, yeah, we'd never want you to be disadvantaged because of that, essentially.","start":2157.6,"end":2161.3801,"sentiment":"neutral","sentiment_score":0.00314854930799741},{"text":"Yep.","start":2163.28,"end":2163.78,"sentiment":"neutral","sentiment_score":0.2445622980594635},{"text":"Perfect.","start":2163.84,"end":2164.34,"sentiment":"positive","sentiment_score":0.517349362373352}],"sentiment":"neutral","sentiment_score":0.016943233792443533,"num_words":37,"start":2148.7249,"end":2164.34},{"sentences":[{"text":"Now next one so the next document should then just be that network performance report.","start":2166.315,"end":2172.4949,"sentiment":"neutral","sentiment_score":0.11652121444543202},{"text":"Like I said, it's not really a true reflection of what should happen because of those investments.","start":2173.195,"end":2178.4949,"sentiment":"neutral","sentiment_score":-0.03583190688753829},{"text":"So, again, Larissa will review all the investments that was one that was underperforming, which going back and having a look at Larissa's advice, she did recommend that you sold out of that in November, which is great.","start":2179.4302,"end":2193.05,"sentiment":"neutral","sentiment_score":0.11925834037461563},{"text":"So, again, we should see some some positive changes there.","start":2193.405,"end":2196.465,"sentiment":"positive","sentiment_score":0.4085994780063629},{"text":"Now if you wanna go to the next document for me, it should be your Vanguard index chart, like the red bar, the one after that one.","start":2197.0051,"end":2210.2,"sentiment":"neutral","sentiment_score":0.08993744325858576}],"sentiment":"neutral","sentiment_score":0.1138766213259268,"num_words":107,"start":2166.315,"end":2210.2},{"sentences":[{"text":"So the asset performance is in regards to those investments that we will investigate that further for you.","start":2210.2,"end":2216.8599,"sentiment":"neutral","sentiment_score":0.05494061443540785},{"text":"Yes.","start":2225.595,"end":2225.835,"sentiment":"neutral","sentiment_score":0.04330845549702644},{"text":"So the next one, is that your red graph?","start":2225.835,"end":2232.4949,"sentiment":"neutral","sentiment_score":0.021771290960411232},{"text":"You should or what can you see after that net worth performance?","start":2239.4,"end":2243.82,"sentiment":"neutral","sentiment_score":0.003690622669334213},{"text":"Sometimes it sometimes there you should just be able to keep scrolling or press next at the top.","start":2254.455,"end":2263.67,"sentiment":"neutral","sentiment_score":-0.0036850706674158573}],"sentiment":"neutral","sentiment_score":0.020795471275803345,"num_words":58,"start":2210.2,"end":2263.67},{"sentences":[{"text":"Okay.","start":2267.8901,"end":2268.3901,"sentiment":"neutral","sentiment_score":0.13335376977920532},{"text":"Yeah.","start":2268.53,"end":2268.77,"sentiment":"neutral","sentiment_score":0.15397149324417114},{"text":"Well, we we can go ahead in that or order just to make it easier for you.","start":2268.77,"end":2271.97,"sentiment":"neutral","sentiment_score":0.2837659734136918},{"text":"So o two services guide, you probably have seen a couple of times before.","start":2271.97,"end":2276.9949,"sentiment":"neutral","sentiment_score":0.09624797904065677},{"text":"It is one of the it is one of those compliance documents.","start":2278.015,"end":2281.315,"sentiment":"neutral","sentiment_score":0.2765852014223735}],"sentiment":"neutral","sentiment_score":0.21728535410430697,"num_words":45,"start":2267.8901,"end":2281.315},{"sentences":[{"text":"It does give you all the important information.","start":2281.855,"end":2284.035,"sentiment":"positive","sentiment_score":0.3910474516451359},{"text":"Nothing has changed, so none of the important information has changed.","start":2285.2148,"end":2288.94,"sentiment":"neutral","sentiment_score":0.0021668953651731663},{"text":"We've had a bit of an update to marketing, though, which is good.","start":2289.3198,"end":2292.5999,"sentiment":"positive","sentiment_score":0.3457814042384808},{"text":"So I will let you have a read over this in your own time.","start":2292.5999,"end":2295.42,"sentiment":"neutral","sentiment_score":0.16007935681513377},{"text":"But if you want to scroll down just so that you can put a face through the voice.","start":2295.5598,"end":2301.0352,"sentiment":"neutral","sentiment_score":0.05696289137833648}],"sentiment":"neutral","sentiment_score":0.17052838683594018,"num_words":64,"start":2281.855,"end":2301.0352},{"sentences":[{"text":"So if you scroll down, you will first see Larissa, who you spoke to last time.","start":2301.0352,"end":2306.415,"sentiment":"neutral","sentiment_score":0.02197901176987216},{"text":"Sorry.","start":2307.195,"end":2307.695,"sentiment":"neutral","sentiment_score":-0.011586938984692097},{"text":"Head of advice on page nine.","start":2307.7551,"end":2310.3352,"sentiment":"neutral","sentiment_score":0.019904692346851032},{"text":"And then the following page, you will then see myself as well.","start":2311.1152,"end":2315.339,"sentiment":"neutral","sentiment_score":0.02623504384731253},{"text":"Yeah.","start":2315.418,"end":2315.918,"sentiment":"neutral","sentiment_score":0.06431567668914795}],"sentiment":"neutral","sentiment_score":0.02329560017420186,"num_words":36,"start":2301.0352,"end":2315.918},{"sentences":[{"text":"So sometimes it's nice to see who you're talking to as well if we're doing things, obviously, remote.","start":2315.997,"end":2326.34,"sentiment":"neutral","sentiment_score":0.1822735427154435},{"text":"Yeah.","start":2326.4192,"end":2326.9192,"sentiment":"neutral","sentiment_score":0.25108009576797485},{"text":"Beautiful.","start":2326.998,"end":2327.498,"sentiment":"positive","sentiment_score":0.5274327397346497},{"text":"Oh, yeah.","start":2327.5771,"end":2328.656,"sentiment":"neutral","sentiment_score":0.06333069503307343},{"text":"Oh, really?","start":2329.615,"end":2330.175,"sentiment":"neutral","sentiment_score":0.06815474107861519}],"sentiment":"neutral","sentiment_score":0.18010031152516603,"num_words":24,"start":2315.997,"end":2330.175},{"sentences":[{"text":"When you if you're ever up here, you should just let us know, and you should pop in pop by the office.","start":2330.175,"end":2335.0752,"sentiment":"neutral","sentiment_score":0.08836204965006221},{"text":"Yeah.","start":2336.415,"end":2336.915,"sentiment":"neutral","sentiment_score":0.03174358978867531},{"text":"Yeah.","start":2361.295,"end":2361.795,"sentiment":"neutral","sentiment_score":0.11603778600692748},{"text":"Oh, yes.","start":2371.535,"end":2372.28,"sentiment":"positive","sentiment_score":0.4141171723604202},{"text":"Nice.","start":2372.52,"end":2373.02,"sentiment":"positive","sentiment_score":0.6412138938903809}],"sentiment":"neutral","sentiment_score":0.13189610024845158,"num_words":27,"start":2330.175,"end":2373.02},{"sentences":[{"text":"Yeah.","start":2375.4001,"end":2375.9001,"sentiment":"positive","sentiment_score":0.5631281733512878},{"text":"Yes.","start":2379.72,"end":2380.22,"sentiment":"neutral","sentiment_score":0.21174898743629456},{"text":"Yeah.","start":2380.68,"end":2381.18,"sentiment":"positive","sentiment_score":0.35166364908218384},{"text":"It's I love the southern end of the coast.","start":2381.32,"end":2383.8,"sentiment":"positive","sentiment_score":0.7890260418256124},{"text":"It's nice.","start":2383.8,"end":2384.385,"sentiment":"positive","sentiment_score":0.7858513295650482}],"sentiment":"positive","sentiment_score":0.6999627032450267,"num_words":14,"start":2375.4001,"end":2384.385},{"sentences":[{"text":"That sounds lovely.","start":2402.24,"end":2403.2998,"sentiment":"neutral","sentiment_score":0.30655186374982196},{"text":"That sounds lovely.","start":2404.5598,"end":2405.6199,"sentiment":"positive","sentiment_score":0.6483799517154694},{"text":"Yeah.","start":2406.0,"end":2406.5,"sentiment":"neutral","sentiment_score":0.1330724060535431},{"text":"Oh, yeah.","start":2408.3198,"end":2408.98,"sentiment":"neutral","sentiment_score":0.1176828145980835},{"text":"Just just just perfect for you.","start":2409.705,"end":2417.245,"sentiment":"neutral","sentiment_score":0.18887618432442346}],"sentiment":"neutral","sentiment_score":0.29109937250614165,"num_words":15,"start":2402.24,"end":2417.245},{"sentences":[{"text":"Yeah.","start":2418.905,"end":2419.405,"sentiment":"neutral","sentiment_score":0.1208188384771347},{"text":"Oh, lovely.","start":2420.3452,"end":2421.0852,"sentiment":"positive","sentiment_score":0.3833662271499634},{"text":"Well, yes, like I said, if you if you are ever up this way, just give us a call, or an email or anything.","start":2421.59,"end":2428.47,"sentiment":"neutral","sentiment_score":0.16018954726556936},{"text":"And then that way, both me and Larissa can, you know, make sure we're there.","start":2428.47,"end":2432.79,"sentiment":"neutral","sentiment_score":0.13696945160627366},{"text":"If you pop in and say hello and you can meet everybody, and, yeah, sometimes it's nice just to pop by the office if you if you are in the area.","start":2432.79,"end":2439.3152,"sentiment":"neutral","sentiment_score":0.1874174831374999}],"sentiment":"neutral","sentiment_score":0.1725559476507853,"num_words":73,"start":2418.905,"end":2439.3152},{"sentences":[{"text":"Yeah.","start":2440.895,"end":2441.395,"sentiment":"neutral","sentiment_score":0.2393780052661896},{"text":"Yeah.","start":2442.0151,"end":2442.5151,"sentiment":"neutral","sentiment_score":0.1581726223230362},{"text":"No.","start":2442.735,"end":2443.135,"sentiment":"neutral","sentiment_score":0.14662456512451172},{"text":"Just let us know.","start":2443.135,"end":2444.195,"sentiment":"neutral","sentiment_score":0.1435864455997944},{"text":"Yeah.","start":2447.7751,"end":2448.2751,"sentiment":"neutral","sentiment_score":0.17423690855503082}],"sentiment":"neutral","sentiment_score":0.16159473545849323,"num_words":8,"start":2440.895,"end":2448.2751},{"sentences":[{"text":"Exactly.","start":2448.415,"end":2448.915,"sentiment":"neutral","sentiment_score":0.20958909392356873},{"text":"And then, yeah, sometimes it's nice just to pop in.","start":2449.0552,"end":2451.51,"sentiment":"neutral","sentiment_score":0.24876517206430435},{"text":"And if you wanted to do a review while you were in, just let us know, and we'll make sure we'll schedule that in for you as well.","start":2451.51,"end":2458.33,"sentiment":"neutral","sentiment_score":0.20036362058350018},{"text":"Yeah.","start":2459.27,"end":2459.77,"sentiment":"neutral","sentiment_score":0.2126917541027069},{"text":"Perfect.","start":2459.83,"end":2460.33,"sentiment":"positive","sentiment_score":0.34411707520484924}],"sentiment":"neutral","sentiment_score":0.2162007565905408,"num_words":41,"start":2448.415,"end":2460.33},{"sentences":[{"text":"Now what is your next doc document there that you can see?","start":2461.1902,"end":2462.81,"sentiment":"neutral","sentiment_score":0.06279229652136564},{"text":"That you can see?","start":2463.255,"end":2466.491,"sentiment":"neutral","sentiment_score":0.10222346102818847},{"text":"Yes, please.","start":2466.9028,"end":2468.315,"sentiment":"neutral","sentiment_score":0.030733849853277206},{"text":"Okay.","start":2477.335,"end":2477.76,"sentiment":"neutral","sentiment_score":0.011545809917151928},{"text":"So there there might be another document that come after or before.","start":2478.0,"end":2484.26,"sentiment":"neutral","sentiment_score":-0.008479039184749126}],"sentiment":"neutral","sentiment_score":0.03656988521857608,"num_words":31,"start":2461.1902,"end":2484.26},{"sentences":[{"text":"Let me see if I can see the order.","start":2484.32,"end":2486.82,"sentiment":"neutral","sentiment_score":-0.003667280828166339},{"text":"No.","start":2489.76,"end":2490.26,"sentiment":"neutral","sentiment_score":-0.10045812278985976},{"text":"Hang on.","start":2490.48,"end":2491.2,"sentiment":"neutral","sentiment_score":-0.10038156807422638},{"text":"Let me triple check because I wanted to talk to you about the Vanguard index chart first.","start":2491.2,"end":2499.325,"sentiment":"neutral","sentiment_score":0.00341976570951588},{"text":"Let me just see if I can see the order.","start":2500.4248,"end":2503.1648,"sentiment":"neutral","sentiment_score":0.010097687225788831}],"sentiment":"neutral","sentiment_score":-0.004490099924926956,"num_words":39,"start":2484.32,"end":2503.1648},{"sentences":[{"text":"Okay.","start":2508.84,"end":2509.16,"sentiment":"neutral","sentiment_score":0.019549384713172913},{"text":"Let me have a look here.","start":2509.16,"end":2510.54,"sentiment":"neutral","sentiment_score":0.0005096583627164364},{"text":"Yep.","start":2511.4,"end":2511.9,"sentiment":"neutral","sentiment_score":0.02713632397353649},{"text":"It says here that it was oh, so I think it was probably the one that you skipped skipped through.","start":2514.6,"end":2518.995,"sentiment":"neutral","sentiment_score":-0.0029236064292490482},{"text":"There was it was the second document I can see here.","start":2519.0752,"end":2521.495,"sentiment":"neutral","sentiment_score":0.009467327035963535}],"sentiment":"neutral","sentiment_score":0.002446464812144255,"num_words":39,"start":2508.84,"end":2521.495},{"sentences":[{"text":"So that was probably the one that you were like, oh, how do I go back?","start":2521.5552,"end":2525.0151,"sentiment":"neutral","sentiment_score":0.008383854699786752},{"text":"Does it does it allow you to scroll back up or at all?","start":2525.7952,"end":2531.19,"sentiment":"neutral","sentiment_score":0.026033287438062522},{"text":"Okay.","start":2534.79,"end":2535.29,"sentiment":"neutral","sentiment_score":0.045433301478624344},{"text":"Even if you wanna if you wanna go back out of the email and then jump back in, and we can just quickly go yeah.","start":2535.51,"end":2542.3398,"sentiment":"neutral","sentiment_score":0.037538781911134717},{"text":"And then you can just quickly flick through it because I did wanted to just quickly show you the second one.","start":2543.975,"end":2549.595,"sentiment":"neutral","sentiment_score":0.15365289790289743}],"sentiment":"neutral","sentiment_score":0.06162089627775315,"num_words":76,"start":2521.5552,"end":2549.595},{"sentences":[{"text":"Mhmm.","start":2555.815,"end":2556.315,"sentiment":"neutral","sentiment_score":-0.008221738040447235},{"text":"Alright.","start":2566.01,"end":2566.51,"sentiment":"neutral","sentiment_score":0.06765277683734894},{"text":"So when you go in, you should have that summer of super and insurances.","start":2566.8901,"end":2570.885,"sentiment":"neutral","sentiment_score":0.09136486425995827},{"text":"Mhmm.","start":2574.465,"end":2574.965,"sentiment":"neutral","sentiment_score":0.026475589722394943},{"text":"Yep.","start":2583.985,"end":2584.305,"sentiment":"neutral","sentiment_score":0.08960968255996704}],"sentiment":"neutral","sentiment_score":0.08081246726214886,"num_words":18,"start":2555.815,"end":2584.305},{"sentences":[{"text":"And then if you press next mhmm.","start":2584.305,"end":2588.23,"sentiment":"neutral","sentiment_score":0.040133806477699964},{"text":"Yes.","start":2590.05,"end":2590.45,"sentiment":"neutral","sentiment_score":0.053148046135902405},{"text":"So the chart.","start":2590.45,"end":2591.17,"sentiment":"neutral","sentiment_score":0.052309700598319374},{"text":"That's the one.","start":2591.17,"end":2592.07,"sentiment":"neutral","sentiment_score":0.07417117555936177},{"text":"So with the chart, you've seen this before.","start":2592.53,"end":2595.75,"sentiment":"neutral","sentiment_score":0.09433250688016415}],"sentiment":"neutral","sentiment_score":0.06673578977246176,"num_words":22,"start":2584.305,"end":2595.75},{"sentences":[{"text":"Yep.","start":2597.01,"end":2597.41,"sentiment":"neutral","sentiment_score":0.23784685134887695},{"text":"Perfect.","start":2597.41,"end":2597.91,"sentiment":"positive","sentiment_score":0.5407664179801941},{"text":"So it is one.","start":2597.97,"end":2598.77,"sentiment":"positive","sentiment_score":0.4065849632024765},{"text":"Vanguard does publish one every single year, which is good.","start":2598.77,"end":2601.675,"sentiment":"positive","sentiment_score":0.4369725435972214},{"text":"So the next one should come out soon because it's around the end of the financial year that they release one, but it is a good visual representation of what we are talking about when we're talking about the market.","start":2601.995,"end":2613.055,"sentiment":"positive","sentiment_score":0.4068924203515053}],"sentiment":"positive","sentiment_score":0.4116138459316322,"num_words":56,"start":2597.01,"end":2613.055},{"sentences":[{"text":"Now I did wanted to show you here as well how this relates back to your growth profile just to make sure you are still comfortable with that.","start":2613.595,"end":2620.84,"sentiment":"positive","sentiment_score":0.3439241147467068},{"text":"So with a growth profile, it is for investors who are, you know, wanting to to get as much as you can out of your situation.","start":2621.22,"end":2629.885,"sentiment":"neutral","sentiment_score":0.08066756822741948},{"text":"You don't have a bit of time until retirement.","start":2630.105,"end":2632.765,"sentiment":"neutral","sentiment_score":0.0022698133769962522},{"text":"But also understand that there will be some ups and downs and market fluctuations in the short term in in order to get that growth.","start":2633.785,"end":2641.46,"sentiment":"neutral","sentiment_score":-0.003702438622713089},{"text":"Now we also wanna factor in a time frame, so making sure you have enough time in the market for these kind of ups and downs that you can see here.","start":2642.16,"end":2650.02,"sentiment":"neutral","sentiment_score":0.006311184636527492}],"sentiment":"neutral","sentiment_score":0.09958610138973269,"num_words":119,"start":2613.595,"end":2650.02},{"sentences":[{"text":"And typically speaking, in a growth portfolio, we wanna allow about six years until retirement, so when you wanna take it all out.","start":2650.48,"end":2659.145,"sentiment":"neutral","sentiment_score":0.03581497721050097},{"text":"So, obviously, for your kind of plan at the moment, it does allow align pretty well of when you wanna semi retire.","start":2659.4448,"end":2666.085,"sentiment":"neutral","sentiment_score":0.09928136826916174},{"text":"And, obviously, if you don't wanna take out everything and keep working, you have enough time in the market to be in that growth portfolio.","start":2666.085,"end":2673.57,"sentiment":"neutral","sentiment_score":0.058265752345323565},{"text":"Now how that also then kind of relates through the asset classes, so how your money is invested, is that you will have about 80% invested in those top four here.","start":2675.23,"end":2687.885,"sentiment":"neutral","sentiment_score":0.059439610569707806},{"text":"So that's a combination of the top four.","start":2687.885,"end":2690.305,"sentiment":"neutral","sentiment_score":0.054027443286031485}],"sentiment":"neutral","sentiment_score":0.06182959504904003,"num_words":109,"start":2650.48,"end":2690.305},{"sentences":[{"text":"So you can see your light green, which is, like, your US shares.","start":2690.605,"end":2695.4849,"sentiment":"neutral","sentiment_score":0.07997745562058228},{"text":"You then have your dark green, which is, like, your Australian shares.","start":2695.4849,"end":2699.6,"sentiment":"neutral","sentiment_score":0.06161046866327524},{"text":"You have the yellow, which is, like, international, and then property as well.","start":2699.6,"end":2704.0,"sentiment":"neutral","sentiment_score":0.05321844695852353},{"text":"So it's about 80% in these combined.","start":2704.0,"end":2706.58,"sentiment":"neutral","sentiment_score":0.06731916964054108},{"text":"And you can see these are the ones that do grow the most but also fluctuate.","start":2707.2002,"end":2711.2202,"sentiment":"neutral","sentiment_score":0.07389160245656967}],"sentiment":"neutral","sentiment_score":0.06761265875863247,"num_words":61,"start":2690.605,"end":2711.2202},{"sentences":[{"text":"And then you do have about 20 in the bottom, which are your defensive.","start":2712.8352,"end":2717.975,"sentiment":"neutral","sentiment_score":0.048286301749093194},{"text":"So you can see these don't grow as much.","start":2718.3552,"end":2720.5952,"sentiment":"neutral","sentiment_score":0.025231037909785908},{"text":"They're a little bit more stable.","start":2720.5952,"end":2722.375,"sentiment":"neutral","sentiment_score":0.038911218754947186},{"text":"So it's that kind of combination of wanting to grow your super, a little bit of the defensive, but mainly in that growth component.","start":2722.7551,"end":2731.07,"sentiment":"neutral","sentiment_score":0.09158760278175275},{"text":"Does that make sense?","start":2731.21,"end":2732.4302,"sentiment":"neutral","sentiment_score":0.08318978361785412}],"sentiment":"neutral","sentiment_score":0.06434063999014988,"num_words":57,"start":2712.8352,"end":2732.4302},{"sentences":[{"text":"Yep.","start":2733.29,"end":2733.77,"sentiment":"neutral","sentiment_score":0.15991243720054626},{"text":"Perfect.","start":2733.77,"end":2734.1702,"sentiment":"positive","sentiment_score":0.5314715504646301},{"text":"And are you still happy with that growth profile otherwise?","start":2734.1702,"end":2736.99,"sentiment":"neutral","sentiment_score":0.2581084057688713},{"text":"Yep.","start":2738.25,"end":2738.75,"sentiment":"neutral","sentiment_score":0.314624547958374},{"text":"Beautiful.","start":2739.21,"end":2739.71,"sentiment":"positive","sentiment_score":0.5189959406852722}],"sentiment":"neutral","sentiment_score":0.2932920381426811,"num_words":14,"start":2733.29,"end":2739.71},{"sentences":[{"text":"So if you press next for me, you might have to press next a couple of times to get back to where we were.","start":2740.635,"end":2746.575,"sentiment":"neutral","sentiment_score":0.14087403876086077},{"text":"Yep.","start":2751.675,"end":2752.175,"sentiment":"neutral","sentiment_score":0.08272416144609451},{"text":"Yep.","start":2755.275,"end":2755.59,"sentiment":"neutral","sentiment_score":0.043955687433481216},{"text":"So that acceleration plus too far, that was just a confirmation for your insurances in that world just to say that's all paid and up to date.","start":2755.9102,"end":2764.09,"sentiment":"positive","sentiment_score":0.5224874273494438},{"text":"Yep.","start":2765.27,"end":2765.77,"sentiment":"neutral","sentiment_score":0.25163769721984863}],"sentiment":"neutral","sentiment_score":0.33086027805176044,"num_words":54,"start":2740.635,"end":2765.77},{"sentences":[{"text":"Yep.","start":2769.83,"end":2770.33,"sentiment":"neutral","sentiment_score":0.07490105926990509},{"text":"And then the last one.","start":2770.55,"end":2772.895,"sentiment":"neutral","sentiment_score":0.0422003448009491},{"text":"Yes.","start":2774.395,"end":2774.895,"sentiment":"neutral","sentiment_score":0.05624382197856903},{"text":"Is that a consent?","start":2780.075,"end":2781.055,"sentiment":"neutral","sentiment_score":0.04793410748243332},{"text":"Yes.","start":2782.475,"end":2782.975,"sentiment":"neutral","sentiment_score":0.02539379894733429}],"sentiment":"neutral","sentiment_score":0.0466064028441906,"num_words":12,"start":2769.83,"end":2782.975},{"sentences":[{"text":"Yeah.","start":2785.915,"end":2786.235,"sentiment":"neutral","sentiment_score":0.05684978514909744},{"text":"So this one here is if you're happy to do so, it will ask for your signature.","start":2786.235,"end":2792.97,"sentiment":"neutral","sentiment_score":0.20250950534554088},{"text":"Now there is no changes whatsoever, Susie, in regards to that fee structure.","start":2794.3901,"end":2798.71,"sentiment":"neutral","sentiment_score":0.19913057409800017},{"text":"It stays exactly the same at 1.65 from super.","start":2798.71,"end":2803.0151,"sentiment":"positive","sentiment_score":0.39924225873417324},{"text":"So no increases or changes to the fee structure, which is good, and it is also not a lock in contract.","start":2803.395,"end":2810.0552,"sentiment":"neutral","sentiment_score":0.20993686893156596}],"sentiment":"neutral","sentiment_score":0.23098464615520883,"num_words":61,"start":2785.915,"end":2810.0552},{"sentences":[{"text":"So if at any point in time you are not happy or if you decide to move overseas or wherever it might be, there's no lock in contract.","start":2810.115,"end":2817.94,"sentiment":"neutral","sentiment_score":-0.07885077489273888},{"text":"But by signing this, otherwise, it just allows us to keep managing everything for you in the meantime.","start":2818.64,"end":2824.02,"sentiment":"positive","sentiment_score":0.47714803616205853},{"text":"Do you have any questions?","start":2825.68,"end":2827.14,"sentiment":"neutral","sentiment_score":0.15985579490661622},{"text":"Okay.","start":2827.44,"end":2827.92,"sentiment":"neutral","sentiment_score":0.30148398876190186},{"text":"Beautiful.","start":2827.92,"end":2828.42,"sentiment":"positive","sentiment_score":0.4478406310081482}],"sentiment":"neutral","sentiment_score":0.1496121990230848,"num_words":53,"start":2810.115,"end":2828.42},{"sentences":[{"text":"If you then press start, it should allow you just to add that one signature and date.","start":2829.7349,"end":2836.395,"sentiment":"neutral","sentiment_score":0.24511951208114624},{"text":"The date usually happens automatically.","start":2836.615,"end":2838.395,"sentiment":"neutral","sentiment_score":0.20784029364585876},{"text":"Yes.","start":2841.1748,"end":2841.51,"sentiment":"neutral","sentiment_score":0.05107405409216881},{"text":"Yep.","start":2842.23,"end":2842.73,"sentiment":"neutral","sentiment_score":0.06699977070093155},{"text":"Yep.","start":2847.19,"end":2847.69,"sentiment":"neutral","sentiment_score":0.018812300637364388}],"sentiment":"neutral","sentiment_score":0.21372477196156978,"num_words":25,"start":2829.7349,"end":2847.69},{"sentences":[{"text":"Okay.","start":2849.19,"end":2849.69,"sentiment":"neutral","sentiment_score":0.01817953586578369},{"text":"And if does it say ask you to do, like, a scribble, like a little signature?","start":2851.19,"end":2855.7048,"sentiment":"neutral","sentiment_score":0.01620302948867902},{"text":"Yep.","start":2858.4849,"end":2858.9849,"sentiment":"neutral","sentiment_score":0.07440900802612305},{"text":"Yep.","start":2861.4448,"end":2861.9448,"sentiment":"neutral","sentiment_score":0.08038865774869919},{"text":"If you click on the little box where it says signature, it should allow you to type a draw signature, usually.","start":2862.085,"end":2868.1099,"sentiment":"neutral","sentiment_score":0.0968150869011879}],"sentiment":"neutral","sentiment_score":0.0616335624596104,"num_words":40,"start":2849.19,"end":2868.1099},{"sentences":[{"text":"Okay.","start":2870.97,"end":2871.3699,"sentiment":"neutral","sentiment_score":0.03285663574934006},{"text":"Maybe if you have done it before.","start":2871.3699,"end":2872.99,"sentiment":"neutral","sentiment_score":0.020524716803005764},{"text":"If you add the date, Yep.","start":2874.97,"end":2892.48,"sentiment":"neutral","sentiment_score":0.023456695800026257},{"text":"Yep.","start":2895.6,"end":2896.1,"sentiment":"neutral","sentiment_score":0.01596386544406414},{"text":"To the July 30, which is pretty crazy.","start":2896.48,"end":2899.46,"sentiment":"neutral","sentiment_score":-0.13603328354656696}],"sentiment":"neutral","sentiment_score":-0.03282750325034494,"num_words":23,"start":2870.97,"end":2899.46},{"sentences":[{"text":"It's the end of July already.","start":2899.52,"end":2901.14,"sentiment":"neutral","sentiment_score":-0.037744032529493175},{"text":"Okay.","start":2902.56,"end":2903.06,"sentiment":"neutral","sentiment_score":0.29818981885910034},{"text":"And the that's beautiful.","start":2903.28,"end":2905.46,"sentiment":"positive","sentiment_score":0.45875464752316475},{"text":"Yes.","start":2906.905,"end":2907.305,"sentiment":"neutral","sentiment_score":0.3225305676460266},{"text":"If you press validate, what that does, it it will then load, and then it will automatically send it back to me.","start":2907.305,"end":2913.165,"sentiment":"positive","sentiment_score":0.410893204537305}],"sentiment":"neutral","sentiment_score":0.3314389788600452,"num_words":34,"start":2899.52,"end":2913.165},{"sentences":[{"text":"And then it should also save.","start":2916.1848,"end":2918.7,"sentiment":"positive","sentiment_score":0.3655913571516673},{"text":"So if that you wanna go back into the email, if you wanna go back and have a look at the documents, that's all there for you.","start":2918.7,"end":2925.28,"sentiment":"neutral","sentiment_score":0.3102366902210094},{"text":"If for some reason you can't, just just always give us a call.","start":2925.58,"end":2928.8599,"sentiment":"neutral","sentiment_score":0.005680601900586715},{"text":"We have and keep all these documents on file for you.","start":2928.8599,"end":2933.04,"sentiment":"neutral","sentiment_score":0.10883074253797531},{"text":"So I'll just refresh and see if that comes through.","start":2933.7651,"end":2936.645,"sentiment":"neutral","sentiment_score":0.04089178340509534}],"sentiment":"neutral","sentiment_score":0.18283347172468012,"num_words":67,"start":2916.1848,"end":2936.645},{"sentences":[{"text":"Sometimes in a little bit slower.","start":2936.645,"end":2939.0652,"sentiment":"neutral","sentiment_score":-0.1477906114111344},{"text":"Yes.","start":2943.125,"end":2943.625,"sentiment":"neutral","sentiment_score":0.018659895285964012},{"text":"Okay.","start":2944.965,"end":2945.365,"sentiment":"neutral","sentiment_score":0.10242248326539992},{"text":"Beautiful.","start":2945.365,"end":2945.79,"sentiment":"positive","sentiment_score":0.3429318964481354},{"text":"I'll keep a little look at that.","start":2945.95,"end":2946.99,"sentiment":"neutral","sentiment_score":0.18274472440992082}],"sentiment":"neutral","sentiment_score":0.05353022983763367,"num_words":16,"start":2936.645,"end":2946.99},{"sentences":[{"text":"Sometimes it does.","start":2946.99,"end":2947.79,"sentiment":"neutral","sentiment_score":0.08124913523594539},{"text":"Oh, beautiful.","start":2947.79,"end":2948.35,"sentiment":"neutral","sentiment_score":0.2743656039237976},{"text":"Yep.","start":2948.35,"end":2948.67,"sentiment":"neutral","sentiment_score":0.2509322762489319},{"text":"That has come through already, which is great.","start":2948.67,"end":2950.53,"sentiment":"positive","sentiment_score":0.42250175401568413},{"text":"So like I said, Susie, I will go back to Larissa, and they will finalize all that remediation for you.","start":2950.67,"end":2958.675,"sentiment":"neutral","sentiment_score":0.19756470918655394}],"sentiment":"neutral","sentiment_score":0.24631526781355634,"num_words":34,"start":2946.99,"end":2958.675},{"sentences":[{"text":"You will receive a letter if there's, you know, any outcomes or anything like that.","start":2958.915,"end":2963.155,"sentiment":"neutral","sentiment_score":0.17567286690076192},{"text":"If you were disadvantaged by the glitch in the system, again, we're obviously very sorry for the for the glitch, but the good thing is that you will not be disadvantaged at all.","start":2963.155,"end":2971.735,"sentiment":"neutral","sentiment_score":0.07949426115462274},{"text":"And if there's any remediation, then you will get compensated for 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research.","start":3038.1301,"end":3046.515,"sentiment":"neutral","sentiment_score":0.14175655492223227},{"text":"Do you know when you got got that email at all?","start":3046.575,"end":3049.555,"sentiment":"neutral","sentiment_score":0.0063094775277105246},{"text":"Yesterday.","start":3051.4548,"end":3051.9548,"sentiment":"neutral","sentiment_score":-0.004734794609248638}],"sentiment":"neutral","sentiment_score":0.12366608360951598,"num_words":77,"start":3025.385,"end":3051.9548},{"sentences":[{"text":"Okay.","start":3052.095,"end":3052.595,"sentiment":"neutral","sentiment_score":-0.00207508634775877},{"text":"No.","start":3052.7349,"end":3053.055,"sentiment":"neutral","sentiment_score":-0.048137880861759186},{"text":"That is Yep.","start":3053.055,"end":3055.28,"sentiment":"neutral","sentiment_score":-0.025338500815754134},{"text":"Okay.","start":3059.1802,"end":3059.6802,"sentiment":"neutral","sentiment_score":0.029641546308994293},{"text":"No problem.","start":3059.82,"end":3060.6401,"sentiment":"neutral","sentiment_score":0.09975442290306091}],"sentiment":"neutral","sentiment_score":0.012865240307291968,"num_words":8,"start":3052.095,"end":3060.6401},{"sentences":[{"text":"We have access, so we can call best anyway and just to kind of check-in.","start":3061.58,"end":3067.565,"sentiment":"neutral","sentiment_score":0.0729793849090735},{"text":"So I will just let Larissa know that you got that email, but I wouldn't worry too much about it if you just said it's it's changing a little bit because that will be all part of that remediation review anyway.","start":3067.865,"end":3076.925,"sentiment":"neutral","sentiment_score":0.074991605131001},{"text":"But thank you for letting me know, and I will pass that on.","start":3077.305,"end":3080.685,"sentiment":"positive","sentiment_score":0.5408244201770196},{"text":"Do you have any other questions or anything for me at this point, otherwise, before I let you go and enjoy the rest of your afternoon?","start":3081.8398,"end":3088.18,"sentiment":"neutral","sentiment_score":0.27980054169893265},{"text":"That's great.","start":3092.7998,"end":3093.5398,"sentiment":"positive","sentiment_score":0.40651966631412506}],"sentiment":"neutral","sentiment_score":0.1988445099289577,"num_words":97,"start":3061.58,"end":3093.5398},{"sentences":[{"text":"That's just yeah.","start":3098.395,"end":3101.295,"sentiment":"neutral","sentiment_score":0.06896554057796796},{"text":"Yeah.","start":3102.395,"end":3102.895,"sentiment":"neutral","sentiment_score":0.10713055729866028},{"text":"You should be.","start":3103.515,"end":3104.655,"sentiment":"neutral","sentiment_score":0.22092647850513458},{"text":"You should be very proud.","start":3105.4348,"end":3106.875,"sentiment":"positive","sentiment_score":0.49834200739860535},{"text":"And, you know, we're also here to help educate everybody regardless of where their standing is and how much prior knowledge or whatever it is, because we have clients from all different walks of life with all different levels of understanding.","start":3106.875,"end":3122.3801,"sentiment":"neutral","sentiment_score":0.1535719678930302}],"sentiment":"neutral","sentiment_score":0.18424466670104214,"num_words":53,"start":3098.395,"end":3122.3801},{"sentences":[{"text":"And, you know, part of part of the role is making sure that you understand what we are talking about and that you are happy with it in whatever form and capacity that is.","start":3123.295,"end":3132.575,"sentiment":"neutral","sentiment_score":0.1624981202185154},{"text":"But I think you have a really good understanding, and budgeting is fantastic that you've been on that.","start":3132.575,"end":3138.1199,"sentiment":"positive","sentiment_score":0.7012795756260554},{"text":"So well 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yeah.","start":3169.48,"end":3172.68,"sentiment":"neutral","sentiment_score":0.3143835257400166}],"sentiment":"neutral","sentiment_score":0.2842787480091347,"num_words":17,"start":3163.4148,"end":3172.68},{"sentences":[{"text":"It's all going good.","start":3172.68,"end":3173.98,"sentiment":"positive","sentiment_score":0.5835450142621994},{"text":"Yes.","start":3177.16,"end":3177.66,"sentiment":"neutral","sentiment_score":0.053041473031044006},{"text":"Yeah.","start":3178.28,"end":3178.68,"sentiment":"neutral","sentiment_score":-0.0019071940332651136},{"text":"It doesn't happen overnight, 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sure.","start":3261.59,"end":3266.775,"sentiment":"neutral","sentiment_score":0.22909941925452307},{"text":"Because that's the memories.","start":3266.775,"end":3267.815,"sentiment":"neutral","sentiment_score":0.17074731178581715},{"text":"Like, even if you, you know, think back of childhood and stuff, for me, I don't remember all the presents, but I remember for you the family holiday and stuff like that.","start":3267.815,"end":3276.795,"sentiment":"neutral","sentiment_score":0.17400784650817513},{"text":"Sorry.","start":3278.9,"end":3279.22,"sentiment":"neutral","sentiment_score":0.009003393352031708}],"sentiment":"neutral","sentiment_score":0.23341482232014338,"num_words":60,"start":3258.71,"end":3279.22},{"sentences":[{"text":"I'm totally with you there.","start":3279.22,"end":3280.92,"sentiment":"neutral","sentiment_score":0.11605896055698395},{"text":"Yeah.","start":3289.0598,"end":3289.455,"sentiment":"neutral","sentiment_score":0.2412953674793243},{"text":"Yeah.","start":3298.5752,"end":3299.0752,"sentiment":"neutral","sentiment_score":0.13298746943473816},{"text":"Now it's time for you to focus on you.","start":3299.135,"end":3301.235,"sentiment":"neutral","sentiment_score":0.14447492195500267},{"text":"Yeah.","start":3315.09,"end":3315.315,"sentiment":"neutral","sentiment_score":-0.15376079082489014}],"sentiment":"neutral","sentiment_score":0.12359359685112448,"num_words":17,"start":3279.22,"end":3315.315},{"sentences":[{"text":"Yeah.","start":3315.7148,"end":3316.2148,"sentiment":"neutral","sentiment_score":-0.14298081398010254},{"text":"Yeah.","start":3328.675,"end":3328.9949,"sentiment":"neutral","sentiment_score":-0.1867687702178955},{"text":"Yeah.","start":3328.9949,"end":3329.4949,"sentiment":"neutral","sentiment_score":-0.16228406131267548},{"text":"And now is the time.","start":3330.515,"end":3333.21,"sentiment":"neutral","sentiment_score":-0.062165184319019316},{"text":"No.","start":3333.21,"end":3333.71,"sentiment":"neutral","sentiment_score":-0.15195098519325256}],"sentiment":"neutral","sentiment_score":-0.10609006136655807,"num_words":9,"start":3315.7148,"end":3333.71},{"sentences":[{"text":"There's a point.","start":3334.49,"end":3335.47,"sentiment":"neutral","sentiment_score":-0.1637414743502935},{"text":"Yeah.","start":3336.17,"end":3336.67,"sentiment":"neutral","sentiment_score":-0.12060490250587463},{"text":"There's a there's a point.","start":3337.1301,"end":3338.51,"sentiment":"neutral","sentiment_score":-0.1484964072704315},{"text":"Yeah.","start":3338.81,"end":3339.21,"sentiment":"neutral","sentiment_score":-0.05301523953676224},{"text":"There's a 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yeah.","start":3398.14,"end":3400.64,"sentiment":"neutral","sentiment_score":-0.17950690537691116}],"sentiment":"neutral","sentiment_score":-0.08955345888222967,"num_words":14,"start":3382.735,"end":3400.64},{"sentences":[{"text":"That's that's good.","start":3405.015,"end":3406.135,"sentiment":"neutral","sentiment_score":-0.15041192372639975},{"text":"But I'll I'll have to 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you still had doing well?","start":3495.165,"end":3496.7048,"sentiment":"neutral","sentiment_score":-0.06828273336092631},{"text":"Yeah.","start":3498.765,"end":3499.265,"sentiment":"neutral","sentiment_score":-0.03944283723831177},{"text":"Yep.","start":3501.565,"end":3502.065,"sentiment":"neutral","sentiment_score":-0.034803248941898346},{"text":"Yep.","start":3502.445,"end":3502.945,"sentiment":"neutral","sentiment_score":-0.04100735113024712}],"sentiment":"neutral","sentiment_score":-0.06537165381014347,"num_words":10,"start":3487.9102,"end":3502.945},{"sentences":[{"text":"Yep.","start":3508.72,"end":3509.22,"sentiment":"neutral","sentiment_score":-0.17358052730560303},{"text":"Yeah.","start":3513.1199,"end":3513.6199,"sentiment":"neutral","sentiment_score":-0.08043444156646729},{"text":"Yeah.","start":3516.64,"end":3517.14,"sentiment":"neutral","sentiment_score":-0.10403771698474884},{"text":"Yeah.","start":3517.68,"end":3518.18,"sentiment":"neutral","sentiment_score":-0.061555445194244385},{"text":"Yeah.","start":3520.7998,"end":3521.2,"sentiment":"neutral","sentiment_score":-0.03917613625526428}],"sentiment":"neutral","sentiment_score":-0.09175685346126557,"num_words":5,"start":3508.72,"end":3521.2},{"sentences":[{"text":"No.","start":3521.2,"end":3521.7,"sentiment":"neutral","sentiment_score":-0.1261804848909378},{"text":"It's very scary.","start":3522.0,"end":3524.395,"sentiment":"neutral","sentiment_score":-0.11641331513722737},{"text":"You've been bad.","start":3526.535,"end":3527.255,"sentiment":"neutral","sentiment_score":-0.14445669949054718},{"text":"You don't get this, but here's a little consolation.","start":3527.255,"end":3529.435,"sentiment":"neutral","sentiment_score":-0.07366221894820531},{"text":"No.","start":3531.255,"end":3531.7349,"sentiment":"neutral","sentiment_score":-0.1867896318435669}],"sentiment":"neutral","sentiment_score":-0.10344353712656919,"num_words":17,"start":3521.2,"end":3531.7349},{"sentences":[{"text":"No.","start":3531.7349,"end":3532.2349,"sentiment":"neutral","sentiment_score":-0.21166422963142395},{"text":"Yeah.","start":3535.255,"end":3535.755,"sentiment":"neutral","sentiment_score":0.0013732612133026123},{"text":"Well, hopefully, he well, hopefully, he'll he'll he'll be good for you moving forward.","start":3536.375,"end":3544.91,"sentiment":"positive","sentiment_score":0.3902559573096888},{"text":"Oh, that's that's good.","start":3546.89,"end":3548.3298,"sentiment":"positive","sentiment_score":0.655204638838768},{"text":"And and like I said, Susie, if there's anything you ever need at any point in time, just call the office.","start":3548.3298,"end":3553.7898,"sentiment":"neutral","sentiment_score":0.24368721317677272}],"sentiment":"neutral","sentiment_score":0.31686688941426394,"num_words":41,"start":3531.7349,"end":3553.7898},{"sentences":[{"text":"Both me and Larissa are always here.","start":3554.145,"end":3555.5051,"sentiment":"neutral","sentiment_score":0.3110318865094866},{"text":"If you need anything and if you are ever up in the area, just just let us know, and you're more than welcome to pop into the office and say hello.","start":3555.5051,"end":3562.885,"sentiment":"neutral","sentiment_score":0.20675491181112104},{"text":"Yeah.","start":3565.5051,"end":3566.0051,"sentiment":"neutral","sentiment_score":0.2436123937368393},{"text":"Great.","start":3566.225,"end":3566.725,"sentiment":"positive","sentiment_score":0.7276622653007507},{"text":"Beautiful.","start":3567.78,"end":3568.26,"sentiment":"positive","sentiment_score":0.7298029065132141}],"sentiment":"neutral","sentiment_score":0.250919586274682,"num_words":41,"start":3554.145,"end":3568.26},{"sentences":[{"text":"Well, no problem at all, Susie.","start":3568.26,"end":3572.1,"sentiment":"positive","sentiment_score":0.3726271986961365},{"text":"I will let you go, and anything you need, just let me know.","start":3572.1,"end":3576.6,"sentiment":"positive","sentiment_score":0.3516624088470752},{"text":"Alright.","start":3576.9001,"end":3577.4001,"sentiment":"neutral","sentiment_score":0.28285205364227295},{"text":"You too.","start":3578.18,"end":3578.6602,"sentiment":"neutral","sentiment_score":0.2087184116244316},{"text":"We'll speak soon.","start":3578.6602,"end":3579.6401,"sentiment":"neutral","sentiment_score":0.17194742461045584}],"sentiment":"neutral","sentiment_score":0.320940226316452,"num_words":25,"start":3568.26,"end":3579.6401},{"sentences":[{"text":"Alright.","start":3580.26,"end":3580.76,"sentiment":"neutral","sentiment_score":0.26589661836624146},{"text":"Bye.","start":3581.3801,"end":3581.8801,"sentiment":"neutral","sentiment_score":0.18455597758293152},{"text":"Bye.","start":3582.539,"end":3583.039,"sentiment":"neutral","sentiment_score":-0.040177538990974426}],"sentiment":"neutral","sentiment_score":0.1367583523193995,"num_words":3,"start":3580.26,"end":3583.039}]}}]},{"alternatives":[{"transcript":"Hello? Yes. It is. I'm good. I've been awaiting your call. Sure am. Yep. My full name is Susan Louisa Christie, and my date of birth is 03/1172. What was the other thing? Address is Number 9 A Woodford Avenue, Warrilla, New South Wales. No. Not really. Hang on. There we go. I finally moved and all my boxes are emptied. And so I just had to on the way home from work, home in the storage shed to get yes. I will feed you. To get my son's air hockey machine. And I just put the legs back on it. Hey. No. No. Well, it wasn't gonna be in here, but because I've only moved into a one bedroom granny flat, but I've managed to get it in. Otherwise, it'd just be sitting in the storage shed. But yeah. Yeah. So I've had I'm glad the day's over. It's only really bad. Yeah. Pretty much where everything's at and and maybe about what because I have a plan for when I hit 60 in about seven, six years. I want to semi retire. Hopefully, my my money's getting a bit bigger. And I've I've got a a VIN, a 1972 Combi VIN that I'm using for my that's my retirement fee. So I was just wondering whether or not I can access any of my super so that probably 10 grains is enough for me to get the motors new motor put in it and get it serviced and have it registered again. So Yeah. Well, it is I'm more I mean, it is like, you know, financial hardship because I need $10 and the van's just sitting just sitting there at the moment. It's not too easy. Yes. Yes. Mhmm. Yeah. No. I'm still I'm still there. I'll I'll be there until I send you a trial. So I do thirty six hours a week. So, you know, physically, my back is screwed and but, you know, we put up with the pain and we go to work because, you know, unlike these these new kids these days, their work ethic stuff. Okay. I'm leaving you here. No. I don't usually I didn't go to the doctors. I have two bulging discs. I have arthritis in my lower lumbus, and I have sciatica every day. Today, it's on the right. So but I've just you know, I mean, I have my doctor passed away, like, ten years ago, and I have not been the one since. So yeah. You know? So, you know, and I just any inflammatories and handling for when I can get it and but Yeah. You know, gym stretches and lot of wine and scotch and beer that helps heat. I'm about to call myself on that sleep because it's been a long week. Yeah. Yep. Oh, it is tax free. That was the next question I was gonna ask you. Is it tax free? Yes. Yes. Yep. Mhmm. Yeah. Yep. Oh, okay. Yep. Yeah. Well, I'm I rent. So, I mean, I I got this thing because when my mother passed away, I got a fair bit of money and, you know, my my brother and my sister, you know, they're paying off their mortgages and everything else and and I bought a Combi van. So yeah. Well, I mean, I've I've used her a few times. So, like, she's I've she was my everyday. I've had it for how long has mom been gone? Six, ten years? Oh, I've yeah. I've had it for a good six years or so. Yeah. Yeah. It's just not registered at the moment, and it needs a service. And I I wanna put an actual Subaru motor in this thing. So because they're I'll be traveling around everywhere, all over Australia in the thing. So if it breaks down, it's hard to get combi parts. You know what I mean? And I don't wanna be carrying parts with me. So if I if it's a a normal Subaru motor, then because I'm in I'm in a combi club, and they all the guys bang on about putting a Subaru motor in it. You know? Because it fits in this little thing. So but there's there's 16,000 pubs in this country, and I'm gonna go see them all in this van probably the rest of my life or the car's life. I mean, the car, like, my van, Hope, she's same age as me. 50 four. Yeah. 54. So she's was manufactured in November seventy two, and I was born in November seventy two. So I had to have her. Yeah. Well, I've I've I've seen about fifty fifty five, 56 pubs already. So I can mark those off the list. And yeah. So, I mean, when I do, you know, semi retire and do whatever, I will be going to these pubs, and I can work in these pubs. And, also, I can still I can work into Woolies in Woolies throughout Australia. So I just tell them I'm gonna be here for a while, and I can pick work up there if I need it. But, you know yeah. They do. Yeah. Oh, absolutely. But yeah. So and I don't need a lot to live on. You know? Just enough to see bread rolls and bacon and fuel. And that's it. That's all I need. I reckon about 800 a week. And that's, you know, that's fuel. I mean, that kind of is gonna vary depending on the fuel. You know what I mean? That process of fuel going up in in that. It's pretty it's gotta go up again because of pretty Trump. So but anyway. Yes. Mhmm. Yep. I've got three kids. Two of them are one twenty seven, one twenty one. Jake is nine, but that's shared custody kind of thing. So he doesn't live with me. He lives with the other parent. And I get him every second weekend and whenever he wants to come, which is a lot because he's always getting into trouble. So I'm the cool parent. Yep. That's her. She's my oldest. Yep. Same number. Well, I'm getting we've just had a pay rise. So and I just got my tax back. So I'm thinking that where is that paperwork? I'm thinking that oh, shit. It's like, how much did it say? 60 is that how much she's worked it out with 60 something? 62? 52. Yeah. It's about 58,000. Yeah. So it's it's gone up. I mean, my pay has gone up now. So I'm between $9.50 and $1,100 a week. So yeah. I'm permanent part time. Thirty six hours a week, I do. Well, I'm trying to. So when we last I last spoke with you guys, I was living in a flat, and I forget who the lady was, who I was talking to, and she said I said, look. I don't know how to budget. I said, you know, I asked my daughter, and she's like, oh, you just need this. And I'm like so I actually budgeted. So I've worked out how to do it. And I haven't I I have been saving because I had to save some money for bond and everything else and yeah. But I've got $20 in a in a in a bank account, which I can't touch. Like, I can't take it out. So I just I'm supposed to add to it each week, but I never do. Always forget. Yeah. Well, I mean, I'm I'm trying to get rid of the I'm by the end of this year, I will be debt free. So the only thing that I will be paying for is a $124 a week for my car because I bought a brand new car two years ago. And yeah. So that's all. I mean, I've just paid off one one debt, which was 2,200. That's gone completely now. So that $50 a week, I can actually transfer into that that other savings bank account that I had that I opened up with a with a Saint George. So and then I've got a vet bill, which I don't have the dog anymore because she passed away. But I had all my dogs passed away last year because they were yeah. And that was like but the thing is, like, my last one, I had a little beagle and she had teeth removed last year and that cost me $2. Oh, yeah. Yeah. That's gonna cost. Yeah. Have you got pet insurance? Yeah. See, that's wrong. That is wrong. Yeah. You can do it yourself. Like, I used to do that with mine, but, I mean, I had a I had a I bought a collie, a cocker spaniel, and a beagle. So they all were 14 or 15 when they passed. So but, yeah, my beagle, she had nine teeth removed, and that was $2. So I've still got 1,100 paying on that. So by the end of the year, that'll be gone. That's $50 a week. So that should be gone soon, but and then I'll be dead freezing. Yes. Yes. Because it's it it was paid fortnightly. It gets taken out fortnightly, but now I'm going to change it to weekly so it can go more. Because the other one's gone. The the the wallet was the one I had was 2,200, and I used it for bond when I first moved out a couple years ago. And then when I had Oscar, my cocker spaniel, he passed away. I had to pay $800 for for his ashes and that. So yes. Nope. That's gone. Yeah. That's gone. I've only got just the vet bill. This is 11 100. Yeah. That's gone. Yeah. I'm still paying that. I'm still paying that now. I've reduced it to $20 a week and budget it in there, and he's he's like, you know, he's fine with me pay he would rather me ask him for money than go through wallet visits and things like that because you pay interest from that. And I'm like, yeah. I know. But, you know, I just I need to learn the budget. Yeah. Well well, I I moved out to Rorilla because when I was living in a flat with my so called best friend, she hung me out to dry, and I had to move in with my brother. And he's a bachelor and yeah. He's a bachelor for a reason, and oh my goodness. During two months, I was there. I love him to death. You know, he helped me out, and he we have a storage shed that when my mom passed away, we when we sold the house, she put all her stuff in this storage shed, and he still has it. So I was grateful for that because I put all my stuff in that shed and moved him in for two months. And, yeah, I'm just was glad. Very grateful. So yeah. I'm lucky I've got you know, I've got a sister as well who helps me out with stuff as well. And yeah. We're pretty tired out of Christie's. Yes. Well, we've all got kids. So and now my sister's got two two grandkids. So, you know oh, there's a lot of it. There's a lot of it. There's probably about 16 of it. Yeah. Yeah. Well, we usually go somewhere, but we use once a year in January, we always go out to a a seafood restaurant with for mom and dad's anniversary. And we used to just be me and my brother and my sister, but we sort of decided, why don't we all go? We can all celebrate grandma and dad. So we do it every year. Yeah. Yeah. With $32, yeah, when I bought it. It was brand new. I've never had a brand new car, and I'm loving it. Oh. Oh, well, I pay a $124 a week for it, and I've had it for two years. So I'm not no. That is not Yeah. Probably. Roughly 20 5. Yeah. I reckon I've paid I mean, if you add up to from October two years ago, then and and it's a $124 a week. I reckon probably. Yeah. Yeah. Because it's got a ten year warranty, and that's the reason why, you know, I bought this one. Because I've always had secondhand cars and stuff like that. So yeah. I had it I had it valued or whatever it is, and it was valued $4,043,000. No. I paid that outright. I paid I paid when mom passed away, I got a $197,000. And then I paid $18,000 for the van. No. I snapped the tip of my finger when I jammed it in the car door. Yeah. No. I didn't go to doctors or hospitals. I just groomed it and I swore a lot and cursed and Jesus Christ, it hurt. I even locked it was in the in the boot, and I locked it when I did it. And I'm trying to unlock it. Yeah. Yeah. That's all good. If that's my only thing, you know, that Jeep, you know. Yeah. No. I haven't got a wheel or anything. I've just got my my kids as the overseas or whatever. You know? Yeah. Yeah. Yeah. Well, I mean, Jake is I'm not yeah. He's he doesn't have my last name. He has my ex partner's last name. So I couldn't really put him on there because I don't have his birth certificate or anything. And my name's not on Jake's birth certificate. I was married to a woman for seven years. So she left when Jake was, like, eight weeks old, and and then she filled in the birth certificate without my name on it. So yeah. Yeah. Yeah. Yeah. Because they'll they'll take care of him anyway, like, you know. Yes. Yep. Yes. Yeah. Yeah. Yeah. Well, that's I mean, the only thing that I'll have in the end is a combi and whatever Cooper I have left. And my eldest son, Reese, has made it perfectly clear that he doesn't want the shag and wagon, as he calls it. And Jake is like, I want it. I want the van. I'm like, cool. You can have the van. So oh, yeah. Yeah. Yeah. Yeah. Yeah. Yes. What was that again? Sorry. Mhmm. Alright. Yes. That's right. Probably I think I said small last time, but I'm kind of, like, leaning, I think, maybe to moderate risk. Yeah. Yeah. I think I'd probably wait to see what hold. I mean, I kind of you guys are my eyes and, you know, I I stress about money, and I always have. And and I've been with you guys for what? How many years? Five years? Six years? Yeah. Yeah. So, yeah, because I've put my good big girl pants on and I don't like doing adult stuff like this. It stresses the hell out of me. So, yeah. Yeah. And I thought I'd give, like, the coolest thing I've got. I've got financial advisers, you know, and they're making my super grow because we don't get women don't get as much super as men do. So yeah. Well, I had twelve months off with with Reese, and I had I'm pretty sure I had twelve months off with Lily Rose as well. Yeah. Yeah. Oh, yeah. Oh, I don't know if I'll be concerned because I know I've got you guys. You you guys know what you're doing. I think I'll be just sort of we'll see what happens. You guys know what you're doing. So I'd say probably optimistic or something. Yeah. Whatever happens, happens. Yes. Yeah. I've got my email. Yep. Is that the Veronica? Okay. That's you. Right. That's an unusual way of spelling Veronica. Oh, sweetish. I don't know. Very good. Very good. You do have a bit of an accent. I can hear it. Yeah. Well, you're Swedish. No. No. I Hi. Well, my father was a he was a Kiwi. Yeah. So he had a bit of an accent. He wasn't a married Kiwi. He was a white Kiwi. So he had two. He had a brother and a sister, and he was the only one born over in New Zealand. And then when they when they came back over here, he was, like, 15, 16. He had an accent. Yeah. Yes. It's cool. Very cool. It says request a signature document signed. At the financials. Is that the one? Find attachment document for a renew. So going down going down going down and hit sign document. I'll click on that. You right now you had food? Hold on. What? Yes. I will. That's my cat. Alright. So the first one is summary of a superannuation. Yep. Yep. Mhmm. Yep. Mhmm. Oh, okay. Yep. Okay. Okay. Yep. Yep. Yep. Yep. Oh, cool. Yep. Yep. Absolutely. Yep. Yep. Yes. Mhmm. Okay. Yep. Yes. Yes. Yes. It does. Yeah. Yeah. No. That's cool. That's cool. We're good. Yep. Yeah. Cool. Asset performance. Net worth super acceleration plus personal super? Is that it? After that one, I have how do you get back? Because this is it's I mean, what? The network hang on. How do I go back to the little thing at the top? No. How do you go back? Yeah. Next. I've got IT services guide. I've got that's what I've got on the screen now. Yep. Go ahead. Yes. Yep. Yep. Oh, there you go. Yeah. Absolutely. Well, you guys are up in Southport, which is my favorite place to be. I was up there not long ago, actually. Yeah. Yes. I should. Well, I was my friend who lives in China, he's not Chinese. He's not Asian. He's Australian. He moved over there, like, fifteen, sixteen years ago. And he came back for two weeks in February, and he stayed with me. And he wanted to go somewhere, and I said, well, the van is not registered, so we can't go down to Great Ocean Road. I said, how about we go up to we go up to Tweed Heads? So we spent we spent a week up at Tweed Heads and which was lovely because my my grandparents and my mother's side are from Tweed Heads. So that's like my second home up there, and I loved it. So if ever was gonna retire anywhere, it would be up Tweed Heads. Definitely Tweed Heads because it's nice. Yeah. I mean I mean, I managed just a five minute walk up from from the beach from Orillah Beach. And, you know, where where I live in the Illawarra is, you can't beat it. You've got the beach on one side, and then you've got the mountains on the other. So you wouldn't wanna be anywhere else. It's so nice. And about a half a dozen pubs in between. So yes. It is. Well, I actually live five minute walk from Marilla Pub. So and I've been up there a couple of times to have dinner. So yes. It is nice stuff. Yes. Yes. Oh, absolutely. I'll do that next time. Definitely. Because you guys have all my money and you're making it work for me, so that's good. Yeah. Absolutely. That'd be cool. So I'm gonna click next document. It says let me blow it up a bit. And you advise the consent renewal. It says click to start, which is I'm not clicking that yet. Yeah. That one's a stolen document. Yes. No. It just does it on that one page. And go back in? Yep. Alright. Absolutely. Alright. Okay. In we go. Oh, it's freezing in this house. Alright. Let's go again. So I've started it. Allow. Yes. Yes. Allow. Summary of super. Yes. Let me just have a data. Next document. So there's the the chart. Right. Yep. Yep. Yep. Yep. Yes. Yep. Yep. Yep. Yep. It does. Yeah. Yeah. Absolutely. The performance detail. Acceleration plus too far. Keep going. So I'm I'm on the page that has eight three services guide. And then then I go to the next. Next. This one is the review. Please. So go it says click to start, so I'm not clicking to start yet. Mhmm. Yes. Mhmm. Yep. Yep. It I'm happy to go all that. Yep. So I click start. Click to start. So it's got full name on there. The date is not on there. My name's on there, but the date's not. Yeah. So it's got full name and it's got Susan Christie up there and then it's signature underneath. So well, there's there's already a signature on there. Yep. I don't know. It says I choose sign. Yep. And then the date. Yeah. So it come up already anyway. So when you couldn't click on it, and it's asking me to validate it. Yes. There you go. That's fine, and it's it says, hello, Susan. Blah blah blah. Yeah. That one, it says it's signed now. Mhmm. Oh, that's cool. Hey, listen. I've got I got a an email from where is it? From Rick. And it says, remind us, Susan, your insurance is changing. Do I have to oh, I actually have to ring them because I've I've they're the only ones that haven't rang up about my change of address. Yeah. Because you guys can't do because I rang you guys and and you guys said to me that I have to I have to actually ring them and I I kinda knew I did anyway. So yeah. I've been here for a couple of months now. So Yep. I think it was yesterday. Let me see. I think it was. Where are we? No. It was today. 10:10 o seven today. Yep. Yes. Yeah. No. I've got nothing at all. You guys you guys are really good, man. You cover everything, can you make it you dumb it down for me so much because I'm I'm very dyslexic. You know? I'm actually quite proud of myself because I've lost a budget, and I'm doing all this on my own and yeah. Yeah. Yep. Yeah. Well, it was it was the reason that told me to do it. Like, she said, go and open the other bank account where the money just goes in and you can't touch it, and then make one of my other bank accounts where you put whatever as soon as you get paid, I transfer into my debit account where it automatically comes out everything that needs to come out, and then whatever's left is what I have. So and I'm even budgeting that. Like, this is ridiculous. Yeah. Yes. It's just patience and just waiting and you know what I mean? Like no. It doesn't. It takes a good twelve months or so before anything before you can actually see anything. But yeah. Just being debt free is because I've never been good with money ever. Ever been good with money. I'm hopeless with it. Like, I mean I mean, if you add up the salary, like, I got a $197,000 when mom first passed away because she had an investor, and there was liquid assets and everything else that that was trickling through. And then when we sold the house, that was another $147,000 I got. So for a good five years or so, I was living pretty much comfortably with, you know, I didn't need to budget. I could just get whatever I wanted. You know? I kind of maybe piddled it away a little bit, but you know what? Like, I'm not that type of person that, you know, I'm not a materialistic person in wanting to own my own home. You know? I just I don't wanna be tied down to anything. I'm not saying that people who own their own you you know, you're not materialistic, but that's not me. You know what I mean? And I always state when I got this thing. It took me ten years to find the thing. You know? And then when I finally found it, I was like, hell yeah. This is what I wanna do. So yes. Yes. Oh, yeah. Yeah. Yeah. And, like, you know, it's it is. And, I mean, I'm very family orientated. Like, I've you know, we're very close knit us, Christie's, and Norwell's, and, yeah, we are. And we like to do things together and everything else, but, yeah, I'm just I know what I wanna do, and, eventually, I wanna do it. So yeah. Well, yeah. I mean, I've I mean, Jake's nine and, you know, it's it's always all about me. I'm a very yeah. I've had a I've had a lot of crap happen to me over the years. And because I'm I'm a Scorpio, so I'm kind of I will help anybody, and I always get financially burnt or, you know, emotionally burnt. I'm always the one that gets hurt all the time, and I'm just I've had enough. I've seriously had enough. And, you know, people come and ask me for help or whatever. Like, you know, I've I've been in some dark places and, you know, and I'm like, the universe is never gonna let me leave. I've tried once, but I'm only here for the universe's entertainment. So I might as well make good. Right? Yeah. Well, I might as well make good. So, you know, nothing's gonna happen to me. I know it why because I mean, you ever seen that the Truman Show? Well, that's me. That is me. You need to watch it. It's a very interesting show. You need need to watch it, and then you'll go, oh, wow. Now I know what she's talking about. Yes. That's me. It's called The Truman Show. It's got Jim Carey in it. It's kind of like it's kind of like big brother where he's oblivious that the entire world he is like a TV show. The entire world watches him. All and he's oblivious to it. You know? And nothing happens to him. And that's me. They're like, let's just dump some more crap on this person. You know what I mean? See how much she can take. That's what it is. And it's a it's a very eye opening, you know, movie. And I think that we are actually moving towards that because of the way technology is, you know. So and my nine year old is in big trouble because he he's he's lost privileges to all his devices. And now he's gonna fully get seen in his journey when he comes home here. I'll be like, dude, you know, I have to be because his other parent rang me yesterday and said this is what's going on. And I was like, oh god. Great. Now I'm gonna be the bearer of bad news when I pick him up from school tomorrow. Like, you can't have your devices, but we'll do other stuff, like, you know yeah. But it's it's absolutely scary, these, you know, the Internet and all that with these kids because some of the stuff that he watches is like, you know, I don't like it. And I make sure that when he's here, he doesn't watch it. But it is scary how and and we've got no control over it it as as parents. We really don't. You know? I've come from a I'm a Gen X fan, so I've drank out of taps and, you know, going down that hot freaking metal slide and burnt four degree burns on my backside and you know what I mean? You know where you are because yeah. You know? I've got the thermostat when I was in trouble and yeah. You know? And I think everything changed with these kids these days when we gave them the power to go, no. You can't speak to me like that, and you can't do that to me. And that's when and the whole world went to shit because of that. And now all these Internet stuff, and it's like, so I don't know. I might give him a little treat. Give him some Pokemon cards or something. But I'm I'm not condoning his behavior at school. He's on a report card too, and I'm like, no. No. No. No. No. Okay. He's definitely my child because I was on a report card too. Yeah. He's always good. He's a good kid. Yes. I have you guys on speed dial. So yeah. Very good. Yeah. Thanks, Pete, man. I really appreciate your call. Alright. No problem. So you have a good afternoon, Ed. Alright. Thanks then. See you. 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Yes. It is. I'm good. I've been awaiting your call.\n\nSure am. Yep. My full name is Susan Louisa Christie, and my date of birth is 03/1172. What was the other thing? Address is Number 9 A Woodford Avenue, Warrilla, New South Wales.\n\nNo. Not really. Hang on. There we go. I finally moved and all my boxes are emptied.\n\nAnd so I just had to on the way home from work, home in the storage shed to get yes. I will feed you. To get my son's air hockey machine. And I just put the legs back on it. Hey.\n\nNo. No. Well, it wasn't gonna be in here, but because I've only moved into a one bedroom granny flat, but I've managed to get it in. Otherwise, it'd just be sitting in the storage shed. But yeah.\n\nYeah. So I've had I'm glad the day's over. It's only really bad. Yeah. Pretty much where everything's at and and maybe about what because I have a plan for when I hit 60 in about seven, six years.\n\nI want to semi retire. Hopefully, my my money's getting a bit bigger. And I've I've got a a VIN, a 1972 Combi VIN that I'm using for my that's my retirement fee. So I was just wondering whether or not I can access any of my super so that probably 10 grains is enough for me to get the motors new motor put in it and get it serviced and have it registered again. So Yeah.\n\nWell, it is I'm more I mean, it is like, you know, financial hardship because I need $10 and the van's just sitting just sitting there at the moment. It's not too easy. Yes. Yes. Mhmm.\n\nYeah. No. I'm still I'm still there. I'll I'll be there until I send you a trial. So I do thirty six hours a week.\n\nSo, you know, physically, my back is screwed and but, you know, we put up with the pain and we go to work because, you know, unlike these these new kids these days, their work ethic stuff. Okay. I'm leaving you here. No. I don't usually I didn't go to the doctors.\n\nI have two bulging discs. I have arthritis in my lower lumbus, and I have sciatica every day. Today, it's on the right. So but I've just you know, I mean, I have my doctor passed away, like, ten years ago, and I have not been the one since. So yeah.\n\nYou know? So, you know, and I just any inflammatories and handling for when I can get it and but Yeah. You know, gym stretches and lot of wine and scotch and beer that helps heat. I'm about to call myself on that sleep because it's been a long week. Yeah.\n\nYep. Oh, it is tax free. That was the next question I was gonna ask you. Is it tax free? Yes.\n\nYes. Yep. Mhmm. Yeah. Yep.\n\nOh, okay. Yep. Yeah. Well, I'm I rent. So, I mean, I I got this thing because when my mother passed away, I got a fair bit of money and, you know, my my brother and my sister, you know, they're paying off their mortgages and everything else and and I bought a Combi van.\n\nSo yeah. Well, I mean, I've I've used her a few times. So, like, she's I've she was my everyday. I've had it for how long has mom been gone? Six, ten years?\n\nOh, I've yeah. I've had it for a good six years or so. Yeah. Yeah. It's just not registered at the moment, and it needs a service.\n\nAnd I I wanna put an actual Subaru motor in this thing. So because they're I'll be traveling around everywhere, all over Australia in the thing. So if it breaks down, it's hard to get combi parts. You know what I mean? And I don't wanna be carrying parts with me.\n\nSo if I if it's a a normal Subaru motor, then because I'm in I'm in a combi club, and they all the guys bang on about putting a Subaru motor in it. You know? Because it fits in this little thing. So but there's there's 16,000 pubs in this country, and I'm gonna go see them all in this van probably the rest of my life or the car's life. I mean, the car, like, my van, Hope, she's same age as me.\n\n50 four. Yeah. 54. So she's was manufactured in November seventy two, and I was born in November seventy two. So I had to have her.\n\nYeah. Well, I've I've I've seen about fifty fifty five, 56 pubs already. So I can mark those off the list. And yeah. So, I mean, when I do, you know, semi retire and do whatever, I will be going to these pubs, and I can work in these pubs.\n\nAnd, also, I can still I can work into Woolies in Woolies throughout Australia. So I just tell them I'm gonna be here for a while, and I can pick work up there if I need it. But, you know yeah. They do. Yeah.\n\nOh, absolutely. But yeah. So and I don't need a lot to live on. You know? Just enough to see bread rolls and bacon and fuel.\n\nAnd that's it. That's all I need. I reckon about 800 a week. And that's, you know, that's fuel. I mean, that kind of is gonna vary depending on the fuel.\n\nYou know what I mean? That process of fuel going up in in that. It's pretty it's gotta go up again because of pretty Trump. So but anyway. Yes.\n\nMhmm. Yep. I've got three kids. Two of them are one twenty seven, one twenty one. Jake is nine, but that's shared custody kind of thing.\n\nSo he doesn't live with me. He lives with the other parent. And I get him every second weekend and whenever he wants to come, which is a lot because he's always getting into trouble. So I'm the cool parent. Yep.\n\nThat's her. She's my oldest. Yep. Same number. Well, I'm getting we've just had a pay rise.\n\nSo and I just got my tax back. So I'm thinking that where is that paperwork? I'm thinking that oh, shit. It's like, how much did it say? 60 is that how much she's worked it out with 60 something?\n\n62? 52. Yeah. It's about 58,000. Yeah.\n\nSo it's it's gone up. I mean, my pay has gone up now. So I'm between $9.50 and $1,100 a week. So yeah. I'm permanent part time.\n\nThirty six hours a week, I do. Well, I'm trying to. So when we last I last spoke with you guys, I was living in a flat, and I forget who the lady was, who I was talking to, and she said I said, look. I don't know how to budget. I said, you know, I asked my daughter, and she's like, oh, you just need this.\n\nAnd I'm like so I actually budgeted. So I've worked out how to do it. And I haven't I I have been saving because I had to save some money for bond and everything else and yeah. But I've got $20 in a in a in a bank account, which I can't touch. Like, I can't take it out.\n\nSo I just I'm supposed to add to it each week, but I never do. Always forget. Yeah. Well, I mean, I'm I'm trying to get rid of the I'm by the end of this year, I will be debt free. So the only thing that I will be paying for is a $124 a week for my car because I bought a brand new car two years ago.\n\nAnd yeah. So that's all. I mean, I've just paid off one one debt, which was 2,200. That's gone completely now. So that $50 a week, I can actually transfer into that that other savings bank account that I had that I opened up with a with a Saint George.\n\nSo and then I've got a vet bill, which I don't have the dog anymore because she passed away. But I had all my dogs passed away last year because they were yeah. And that was like but the thing is, like, my last one, I had a little beagle and she had teeth removed last year and that cost me $2. Oh, yeah. Yeah.\n\nThat's gonna cost. Yeah. Have you got pet insurance? Yeah. See, that's wrong.\n\nThat is wrong. Yeah. You can do it yourself. Like, I used to do that with mine, but, I mean, I had a I had a I bought a collie, a cocker spaniel, and a beagle. So they all were 14 or 15 when they passed.\n\nSo but, yeah, my beagle, she had nine teeth removed, and that was $2. So I've still got 1,100 paying on that. So by the end of the year, that'll be gone. That's $50 a week. So that should be gone soon, but and then I'll be dead freezing.\n\nYes. Yes. Because it's it it was paid fortnightly. It gets taken out fortnightly, but now I'm going to change it to weekly so it can go more. Because the other one's gone.\n\nThe the the wallet was the one I had was 2,200, and I used it for bond when I first moved out a couple years ago. And then when I had Oscar, my cocker spaniel, he passed away. I had to pay $800 for for his ashes and that. So yes. Nope.\n\nThat's gone. Yeah. That's gone. I've only got just the vet bill. This is 11 100.\n\nYeah. That's gone. Yeah. I'm still paying that. I'm still paying that now.\n\nI've reduced it to $20 a week and budget it in there, and he's he's like, you know, he's fine with me pay he would rather me ask him for money than go through wallet visits and things like that because you pay interest from that. And I'm like, yeah. I know. But, you know, I just I need to learn the budget. Yeah.\n\nWell well, I I moved out to Rorilla because when I was living in a flat with my so called best friend, she hung me out to dry, and I had to move in with my brother. And he's a bachelor and yeah. He's a bachelor for a reason, and oh my goodness. During two months, I was there. I love him to death.\n\nYou know, he helped me out, and he we have a storage shed that when my mom passed away, we when we sold the house, she put all her stuff in this storage shed, and he still has it. So I was grateful for that because I put all my stuff in that shed and moved him in for two months. And, yeah, I'm just was glad. Very grateful. So yeah.\n\nI'm lucky I've got you know, I've got a sister as well who helps me out with stuff as well. And yeah. We're pretty tired out of Christie's. Yes. Well, we've all got kids.\n\nSo and now my sister's got two two grandkids. So, you know oh, there's a lot of it. There's a lot of it. There's probably about 16 of it. Yeah.\n\nYeah. Well, we usually go somewhere, but we use once a year in January, we always go out to a a seafood restaurant with for mom and dad's anniversary. And we used to just be me and my brother and my sister, but we sort of decided, why don't we all go? We can all celebrate grandma and dad. So we do it every year.\n\nYeah. Yeah. With $32, yeah, when I bought it. It was brand new. I've never had a brand new car, and I'm loving it.\n\nOh. Oh, well, I pay a $124 a week for it, and I've had it for two years. So I'm not no. That is not Yeah. Probably.\n\nRoughly 20 5. Yeah. I reckon I've paid I mean, if you add up to from October two years ago, then and and it's a $124 a week. I reckon probably. Yeah.\n\nYeah. Because it's got a ten year warranty, and that's the reason why, you know, I bought this one. Because I've always had secondhand cars and stuff like that. So yeah. I had it I had it valued or whatever it is, and it was valued $4,043,000.\n\nNo. I paid that outright. I paid I paid when mom passed away, I got a $197,000. And then I paid $18,000 for the van. No.\n\nI snapped the tip of my finger when I jammed it in the car door. Yeah. No. I didn't go to doctors or hospitals. I just groomed it and I swore a lot and cursed and Jesus Christ, it hurt.\n\nI even locked it was in the in the boot, and I locked it when I did it. And I'm trying to unlock it. Yeah. Yeah. That's all good.\n\nIf that's my only thing, you know, that Jeep, you know. Yeah. No. I haven't got a wheel or anything. I've just got my my kids as the overseas or whatever.\n\nYou know? Yeah. Yeah. Yeah. Well, I mean, Jake is I'm not yeah.\n\nHe's he doesn't have my last name. He has my ex partner's last name. So I couldn't really put him on there because I don't have his birth certificate or anything. And my name's not on Jake's birth certificate. I was married to a woman for seven years.\n\nSo she left when Jake was, like, eight weeks old, and and then she filled in the birth certificate without my name on it. So yeah. Yeah. Yeah. Yeah.\n\nBecause they'll they'll take care of him anyway, like, you know. Yes. Yep. Yes. Yeah.\n\nYeah. Yeah. Well, that's I mean, the only thing that I'll have in the end is a combi and whatever Cooper I have left. And my eldest son, Reese, has made it perfectly clear that he doesn't want the shag and wagon, as he calls it. And Jake is like, I want it.\n\nI want the van. I'm like, cool. You can have the van. So oh, yeah. Yeah.\n\nYeah. Yeah. Yeah. Yes. What was that again?\n\nSorry. Mhmm. Alright. Yes. That's right.\n\nProbably I think I said small last time, but I'm kind of, like, leaning, I think, maybe to moderate risk. Yeah. Yeah. I think I'd probably wait to see what hold. I mean, I kind of you guys are my eyes and, you know, I I stress about money, and I always have.\n\nAnd and I've been with you guys for what? How many years? Five years? Six years? Yeah.\n\nYeah. So, yeah, because I've put my good big girl pants on and I don't like doing adult stuff like this. It stresses the hell out of me. So, yeah. Yeah.\n\nAnd I thought I'd give, like, the coolest thing I've got. I've got financial advisers, you know, and they're making my super grow because we don't get women don't get as much super as men do. So yeah. Well, I had twelve months off with with Reese, and I had I'm pretty sure I had twelve months off with Lily Rose as well. Yeah.\n\nYeah. Oh, yeah. Oh, I don't know if I'll be concerned because I know I've got you guys. You you guys know what you're doing. I think I'll be just sort of we'll see what happens.\n\nYou guys know what you're doing. So I'd say probably optimistic or something. Yeah. Whatever happens, happens. Yes.\n\nYeah. I've got my email. Yep. Is that the Veronica? Okay.\n\nThat's you. Right. That's an unusual way of spelling Veronica. Oh, sweetish. I don't know.\n\nVery good. Very good. You do have a bit of an accent. I can hear it. Yeah.\n\nWell, you're Swedish. No. No. I Hi. Well, my father was a he was a Kiwi.\n\nYeah. So he had a bit of an accent. He wasn't a married Kiwi. He was a white Kiwi. So he had two.\n\nHe had a brother and a sister, and he was the only one born over in New Zealand. And then when they when they came back over here, he was, like, 15, 16. He had an accent. Yeah. Yes.\n\nIt's cool. Very cool. It says request a signature document signed. At the financials. Is that the one?\n\nFind attachment document for a renew. So going down going down going down and hit sign document. I'll click on that. You right now you had food? Hold on.\n\nWhat? Yes. I will. That's my cat. Alright.\n\nSo the first one is summary of a superannuation. Yep. Yep. Mhmm. Yep.\n\nMhmm. Oh, okay. Yep. Okay. Okay.\n\nYep. Yep. Yep. Yep. Oh, cool.\n\nYep. Yep. Absolutely. Yep. Yep.\n\nYes. Mhmm. Okay. Yep. Yes.\n\nYes. Yes. It does. Yeah. Yeah.\n\nNo. That's cool. That's cool. We're good. Yep.\n\nYeah. Cool. Asset performance. Net worth super acceleration plus personal super? Is that it?\n\nAfter that one, I have how do you get back? Because this is it's I mean, what? The network hang on. How do I go back to the little thing at the top? No.\n\nHow do you go back? Yeah. Next. I've got IT services guide. I've got that's what I've got on the screen now.\n\nYep. Go ahead. Yes. Yep. Yep.\n\nOh, there you go. Yeah. Absolutely. Well, you guys are up in Southport, which is my favorite place to be. I was up there not long ago, actually.\n\nYeah. Yes. I should. Well, I was my friend who lives in China, he's not Chinese. He's not Asian.\n\nHe's Australian. He moved over there, like, fifteen, sixteen years ago. And he came back for two weeks in February, and he stayed with me. And he wanted to go somewhere, and I said, well, the van is not registered, so we can't go down to Great Ocean Road. I said, how about we go up to we go up to Tweed Heads?\n\nSo we spent we spent a week up at Tweed Heads and which was lovely because my my grandparents and my mother's side are from Tweed Heads. So that's like my second home up there, and I loved it. So if ever was gonna retire anywhere, it would be up Tweed Heads. Definitely Tweed Heads because it's nice. Yeah.\n\nI mean I mean, I managed just a five minute walk up from from the beach from Orillah Beach. And, you know, where where I live in the Illawarra is, you can't beat it. You've got the beach on one side, and then you've got the mountains on the other. So you wouldn't wanna be anywhere else. It's so nice.\n\nAnd about a half a dozen pubs in between. So yes. It is. Well, I actually live five minute walk from Marilla Pub. So and I've been up there a couple of times to have dinner.\n\nSo yes. It is nice stuff. Yes. Yes. Oh, absolutely.\n\nI'll do that next time. Definitely. Because you guys have all my money and you're making it work for me, so that's good. Yeah. Absolutely.\n\nThat'd be cool. So I'm gonna click next document. It says let me blow it up a bit. And you advise the consent renewal. It says click to start, which is I'm not clicking that yet.\n\nYeah. That one's a stolen document. Yes. No. It just does it on that one page.\n\nAnd go back in? Yep. Alright. Absolutely. Alright.\n\nOkay. In we go. Oh, it's freezing in this house. Alright. Let's go again.\n\nSo I've started it. Allow. Yes. Yes. Allow.\n\nSummary of super. Yes. Let me just have a data. Next document. So there's the the chart.\n\nRight. Yep. Yep. Yep. Yep.\n\nYes. Yep. Yep. Yep. Yep.\n\nIt does. Yeah. Yeah. Absolutely. The performance detail.\n\nAcceleration plus too far. Keep going. So I'm I'm on the page that has eight three services guide. And then then I go to the next. Next.\n\nThis one is the review. Please. So go it says click to start, so I'm not clicking to start yet. Mhmm. Yes.\n\nMhmm. Yep. Yep. It I'm happy to go all that. Yep.\n\nSo I click start. Click to start. So it's got full name on there. The date is not on there. My name's on there, but the date's not.\n\nYeah. So it's got full name and it's got Susan Christie up there and then it's signature underneath. So well, there's there's already a signature on there. Yep. I don't know.\n\nIt says I choose sign. Yep. And then the date. Yeah. So it come up already anyway.\n\nSo when you couldn't click on it, and it's asking me to validate it. Yes. There you go. That's fine, and it's it says, hello, Susan. Blah blah blah.\n\nYeah. That one, it says it's signed now. Mhmm. Oh, that's cool. Hey, listen.\n\nI've got I got a an email from where is it? From Rick. And it says, remind us, Susan, your insurance is changing. Do I have to oh, I actually have to ring them because I've I've they're the only ones that haven't rang up about my change of address. Yeah.\n\nBecause you guys can't do because I rang you guys and and you guys said to me that I have to I have to actually ring them and I I kinda knew I did anyway. So yeah. I've been here for a couple of months now. So Yep. I think it was yesterday.\n\nLet me see. I think it was. Where are we? No. It was today.\n\n10:10 o seven today. Yep. Yes. Yeah. No.\n\nI've got nothing at all. You guys you guys are really good, man. You cover everything, can you make it you dumb it down for me so much because I'm I'm very dyslexic. You know? I'm actually quite proud of myself because I've lost a budget, and I'm doing all this on my own and yeah.\n\nYeah. Yep. Yeah. Well, it was it was the reason that told me to do it. Like, she said, go and open the other bank account where the money just goes in and you can't touch it, and then make one of my other bank accounts where you put whatever as soon as you get paid, I transfer into my debit account where it automatically comes out everything that needs to come out, and then whatever's left is what I have.\n\nSo and I'm even budgeting that. Like, this is ridiculous. Yeah. Yes. It's just patience and just waiting and you know what I mean?\n\nLike no. It doesn't. It takes a good twelve months or so before anything before you can actually see anything. But yeah. Just being debt free is because I've never been good with money ever.\n\nEver been good with money. I'm hopeless with it. Like, I mean I mean, if you add up the salary, like, I got a $197,000 when mom first passed away because she had an investor, and there was liquid assets and everything else that that was trickling through. And then when we sold the house, that was another $147,000 I got. So for a good five years or so, I was living pretty much comfortably with, you know, I didn't need to budget.\n\nI could just get whatever I wanted. You know? I kind of maybe piddled it away a little bit, but you know what? Like, I'm not that type of person that, you know, I'm not a materialistic person in wanting to own my own home. You know?\n\nI just I don't wanna be tied down to anything. I'm not saying that people who own their own you you know, you're not materialistic, but that's not me. You know what I mean? And I always state when I got this thing. It took me ten years to find the thing.\n\nYou know? And then when I finally found it, I was like, hell yeah. This is what I wanna do. So yes. Yes.\n\nOh, yeah. Yeah. Yeah. And, like, you know, it's it is. And, I mean, I'm very family orientated.\n\nLike, I've you know, we're very close knit us, Christie's, and Norwell's, and, yeah, we are. And we like to do things together and everything else, but, yeah, I'm just I know what I wanna do, and, eventually, I wanna do it. So yeah. Well, yeah. I mean, I've I mean, Jake's nine and, you know, it's it's always all about me.\n\nI'm a very yeah. I've had a I've had a lot of crap happen to me over the years. And because I'm I'm a Scorpio, so I'm kind of I will help anybody, and I always get financially burnt or, you know, emotionally burnt. I'm always the one that gets hurt all the time, and I'm just I've had enough. I've seriously had enough.\n\nAnd, you know, people come and ask me for help or whatever. Like, you know, I've I've been in some dark places and, you know, and I'm like, the universe is never gonna let me leave. I've tried once, but I'm only here for the universe's entertainment. So I might as well make good. Right?\n\nYeah. Well, I might as well make good. So, you know, nothing's gonna happen to me. I know it why because I mean, you ever seen that the Truman Show? Well, that's me.\n\nThat is me. You need to watch it. It's a very interesting show. You need need to watch it, and then you'll go, oh, wow. Now I know what she's talking about.\n\nYes. That's me. It's called The Truman Show. It's got Jim Carey in it. It's kind of like it's kind of like big brother where he's oblivious that the entire world he is like a TV show.\n\nThe entire world watches him. All and he's oblivious to it. You know? And nothing happens to him. And that's me.\n\nThey're like, let's just dump some more crap on this person. You know what I mean? See how much she can take. That's what it is. And it's a it's a very eye opening, you know, movie.\n\nAnd I think that we are actually moving towards that because of the way technology is, you know. So and my nine year old is in big trouble because he he's he's lost privileges to all his devices. And now he's gonna fully get seen in his journey when he comes home here. I'll be like, dude, you know, I have to be because his other parent rang me yesterday and said this is what's going on. And I was like, oh god.\n\nGreat. Now I'm gonna be the bearer of bad news when I pick him up from school tomorrow. Like, you can't have your devices, but we'll do other stuff, like, you know yeah. But it's it's absolutely scary, these, you know, the Internet and all that with these kids because some of the stuff that he watches is like, you know, I don't like it. And I make sure that when he's here, he doesn't watch it.\n\nBut it is scary how and and we've got no control over it it as as parents. We really don't. You know? I've come from a I'm a Gen X fan, so I've drank out of taps and, you know, going down that hot freaking metal slide and burnt four degree burns on my backside and you know what I mean? You know where you are because yeah.\n\nYou know? I've got the thermostat when I was in trouble and yeah. You know? And I think everything changed with these kids these days when we gave them the power to go, no. You can't speak to me like that, and you can't do that to me.\n\nAnd that's when and the whole world went to shit because of that. And now all these Internet stuff, and it's like, so I don't know. I might give him a little treat. Give him some Pokemon cards or something. But I'm I'm not condoning his behavior at school.\n\nHe's on a report card too, and I'm like, no. No. No. No. No.\n\nOkay. He's definitely my child because I was on a report card too. Yeah. He's always good. He's a good kid.\n\nYes. I have you guys on speed dial. So yeah. Very good. Yeah.\n\nThanks, Pete, man. I really appreciate your call. Alright. No problem. So you have a good afternoon, Ed.\n\nAlright. Thanks then. See you. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.68,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.034811027348041534},{"text":"Yes.","start":5.3599997,"end":5.7599998,"sentiment":"neutral","sentiment_score":0.12396185100078584},{"text":"It is.","start":5.7599998,"end":6.5,"sentiment":"neutral","sentiment_score":0.1110093854367733},{"text":"I'm good.","start":9.76,"end":10.48,"sentiment":"positive","sentiment_score":0.561164140701294},{"text":"I've been awaiting your call.","start":10.48,"end":12.0199995,"sentiment":"positive","sentiment_score":0.46332272291183474}],"sentiment":"positive","sentiment_score":0.3472485041076487,"num_words":11,"start":1.68,"end":12.0199995},{"sentences":[{"text":"Sure am.","start":15.934999,"end":16.755,"sentiment":"neutral","sentiment_score":0.15625817328691483},{"text":"Yep.","start":26.255,"end":26.755,"sentiment":"neutral","sentiment_score":0.10802526772022247},{"text":"My full name is Susan Louisa Christie, and my date of birth is 03/1172.","start":38.34,"end":47.905,"sentiment":"neutral","sentiment_score":0.02700555550732783},{"text":"What was the other thing?","start":48.525,"end":49.665,"sentiment":"neutral","sentiment_score":0.02121587358415127},{"text":"Address is Number 9 A Woodford Avenue, Warrilla, New South Wales.","start":52.045,"end":56.545,"sentiment":"neutral","sentiment_score":0.02213471365923231}],"sentiment":"neutral","sentiment_score":0.034793351805119804,"num_words":33,"start":15.934999,"end":56.545},{"sentences":[{"text":"No.","start":66.09,"end":66.59,"sentiment":"neutral","sentiment_score":-0.09180578589439392},{"text":"Not really.","start":67.369995,"end":67.93,"sentiment":"neutral","sentiment_score":-0.12488021329045296},{"text":"Hang on.","start":67.93,"end":68.75,"sentiment":"neutral","sentiment_score":-0.1252456195652485},{"text":"There we go.","start":69.53,"end":70.51,"sentiment":"neutral","sentiment_score":-0.03158808251221975},{"text":"I finally moved and all my boxes are emptied.","start":72.365,"end":77.424995,"sentiment":"neutral","sentiment_score":0.04414416808221075}],"sentiment":"neutral","sentiment_score":-0.017030834494268194,"num_words":17,"start":66.09,"end":77.424995},{"sentences":[{"text":"And so I just had to on the way home from work, home in the storage shed to get yes.","start":78.365,"end":84.924995,"sentiment":"neutral","sentiment_score":0.054133395105600356},{"text":"I will feed you.","start":84.924995,"end":85.71,"sentiment":"neutral","sentiment_score":0.08704647608101368},{"text":"To get my son's air hockey machine.","start":86.19,"end":88.61,"sentiment":"neutral","sentiment_score":0.06781268013375145},{"text":"And I just put the legs back on it.","start":90.35,"end":92.369995,"sentiment":"neutral","sentiment_score":-0.03572208185990652},{"text":"Hey.","start":95.15,"end":95.55,"sentiment":"neutral","sentiment_score":-0.009188339114189148}],"sentiment":"neutral","sentiment_score":0.038411109549243275,"num_words":41,"start":78.365,"end":95.55},{"sentences":[{"text":"No.","start":95.55,"end":96.03,"sentiment":"neutral","sentiment_score":-0.05457324907183647},{"text":"No.","start":96.03,"end":96.27,"sentiment":"neutral","sentiment_score":-0.06636633723974228},{"text":"Well, it wasn't gonna be in here, but because I've only moved into a one bedroom granny flat, but I've managed to get it in.","start":96.27,"end":105.255005,"sentiment":"neutral","sentiment_score":-0.05585009630769491},{"text":"Otherwise, it'd just be sitting in the storage shed.","start":105.475,"end":107.395004,"sentiment":"neutral","sentiment_score":-0.015753319693936244},{"text":"But yeah.","start":107.395004,"end":108.135,"sentiment":"neutral","sentiment_score":0.0015858388505876064}],"sentiment":"neutral","sentiment_score":-0.043573689303900064,"num_words":38,"start":95.55,"end":108.135},{"sentences":[{"text":"Yeah.","start":108.515,"end":108.835,"sentiment":"neutral","sentiment_score":0.02189783751964569},{"text":"So I've had I'm glad the day's over.","start":108.835,"end":113.155,"sentiment":"neutral","sentiment_score":0.15095973666757345},{"text":"It's only really bad.","start":113.155,"end":114.18,"sentiment":"neutral","sentiment_score":-0.22927556186914444},{"text":"Yeah.","start":134.615,"end":134.855,"sentiment":"neutral","sentiment_score":-0.014744889922440052},{"text":"Pretty much where everything's at and and maybe about what because I have a plan for when I hit 60 in about seven, six years.","start":134.855,"end":147.25,"sentiment":"neutral","sentiment_score":0.07592806279659271}],"sentiment":"neutral","sentiment_score":0.056305901625026494,"num_words":39,"start":108.515,"end":147.25},{"sentences":[{"text":"I want to semi retire.","start":148.83,"end":150.53,"sentiment":"neutral","sentiment_score":0.1510618656873703},{"text":"Hopefully, my my money's getting a bit bigger.","start":150.59,"end":153.49,"sentiment":"neutral","sentiment_score":0.041713153943419456},{"text":"And I've I've got a a VIN, a 1972 Combi VIN that I'm using for my that's my retirement fee.","start":154.815,"end":167.315,"sentiment":"neutral","sentiment_score":0.06847747713327408},{"text":"So I was just wondering whether or not I can access any of my super so that probably 10 grains is enough for me to get the motors new motor put in it and get it serviced and have it registered again.","start":168.6,"end":186.815,"sentiment":"neutral","sentiment_score":0.04411247984639236},{"text":"So Yeah.","start":186.815,"end":205.84,"sentiment":"neutral","sentiment_score":0.04160850029438734}],"sentiment":"neutral","sentiment_score":0.05707149684138886,"num_words":77,"start":148.83,"end":205.84},{"sentences":[{"text":"Well, it is I'm more I mean, it is like, you know, financial hardship because I need $10 and the van's just sitting just sitting there at the moment.","start":206.14,"end":215.535,"sentiment":"neutral","sentiment_score":-0.1007875070489686},{"text":"It's not too easy.","start":215.995,"end":217.055,"sentiment":"neutral","sentiment_score":-0.27216270565986633},{"text":"Yes.","start":225.22,"end":225.72,"sentiment":"neutral","sentiment_score":-0.08296415954828262},{"text":"Yes.","start":234.58,"end":235.08,"sentiment":"neutral","sentiment_score":-0.020974047482013702},{"text":"Mhmm.","start":238.69499,"end":239.19499,"sentiment":"neutral","sentiment_score":-0.07922688871622086}],"sentiment":"neutral","sentiment_score":-0.11651815618905756,"num_words":36,"start":206.14,"end":239.19499},{"sentences":[{"text":"Yeah.","start":244.375,"end":244.69499,"sentiment":"neutral","sentiment_score":-0.03249445557594299},{"text":"No.","start":244.69499,"end":244.935,"sentiment":"neutral","sentiment_score":-0.18255412578582764},{"text":"I'm still I'm still there.","start":244.935,"end":246.47499,"sentiment":"neutral","sentiment_score":-0.16771164536476135},{"text":"I'll I'll be there until I send you a trial.","start":246.775,"end":249.015,"sentiment":"neutral","sentiment_score":-0.0041554343275493014},{"text":"So I do thirty six hours a week.","start":249.015,"end":253.275,"sentiment":"neutral","sentiment_score":0.04258642718195915}],"sentiment":"neutral","sentiment_score":-0.030178789360215886,"num_words":25,"start":244.375,"end":253.275},{"sentences":[{"text":"So, you know, physically, my back is screwed and but, you know, we put up with the pain and we go to work because, you know, unlike these these new kids these days, their work ethic stuff.","start":255.28,"end":270.41498,"sentiment":"neutral","sentiment_score":-0.2818712301149562},{"text":"Okay.","start":271.19498,"end":271.69498,"sentiment":"neutral","sentiment_score":0.11082856357097626},{"text":"I'm leaving you here.","start":271.91498,"end":273.375,"sentiment":"neutral","sentiment_score":0.11249383725225925},{"text":"No.","start":283.86002,"end":284.1,"sentiment":"neutral","sentiment_score":-0.13638876378536224},{"text":"I don't usually I didn't go to the doctors.","start":284.1,"end":286.12,"sentiment":"neutral","sentiment_score":-0.23228795329729715}],"sentiment":"neutral","sentiment_score":-0.23260407586796925,"num_words":52,"start":255.28,"end":286.12},{"sentences":[{"text":"I have two bulging discs.","start":287.54,"end":290.42,"sentiment":"neutral","sentiment_score":-0.19334666132926942},{"text":"I have arthritis in my lower lumbus, and I have sciatica every day.","start":290.42,"end":295.765,"sentiment":"neutral","sentiment_score":-0.10177897489987887},{"text":"Today, it's on the right.","start":295.765,"end":297.225,"sentiment":"neutral","sentiment_score":0.003734096884727478},{"text":"So but I've just you know, I mean, I have my doctor passed away, like, ten years ago, and I have not been the one since.","start":298.245,"end":306.665,"sentiment":"neutral","sentiment_score":-0.21249845366065317},{"text":"So yeah.","start":307.125,"end":308.98,"sentiment":"neutral","sentiment_score":-0.08408016711473465}],"sentiment":"neutral","sentiment_score":-0.1561629338299527,"num_words":51,"start":287.54,"end":308.98},{"sentences":[{"text":"You know?","start":309.12,"end":309.78,"sentiment":"neutral","sentiment_score":-0.044037893414497375},{"text":"So, you know, and I just any inflammatories and handling for when I can get it and but Yeah.","start":310.16,"end":317.8,"sentiment":"neutral","sentiment_score":-0.05205736691622358},{"text":"You know, gym stretches and lot of wine and scotch and beer that helps heat.","start":318.16,"end":324.445,"sentiment":"neutral","sentiment_score":0.04555723418792089},{"text":"I'm about to call myself on that sleep because it's been a long 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free?","start":362.54498,"end":364.085,"sentiment":"neutral","sentiment_score":0.0391880595125258},{"text":"Yes.","start":368.29,"end":368.79,"sentiment":"neutral","sentiment_score":0.05822858586907387}],"sentiment":"neutral","sentiment_score":0.02755362983970415,"num_words":21,"start":340.59,"end":368.79},{"sentences":[{"text":"Yes.","start":373.41,"end":373.91,"sentiment":"neutral","sentiment_score":0.10638165473937988},{"text":"Yep.","start":386.185,"end":386.685,"sentiment":"neutral","sentiment_score":0.09079015254974364},{"text":"Mhmm.","start":389.865,"end":390.365,"sentiment":"neutral","sentiment_score":-0.01860768347978592},{"text":"Yeah.","start":396.40002,"end":396.90002,"sentiment":"neutral","sentiment_score":-0.011071868240833282},{"text":"Yep.","start":400.72,"end":401.22,"sentiment":"neutral","sentiment_score":-0.017870916053652763}],"sentiment":"neutral","sentiment_score":0.029924267902970314,"num_words":5,"start":373.41,"end":401.22},{"sentences":[{"text":"Oh, okay.","start":406.365,"end":407.905,"sentiment":"neutral","sentiment_score":0.30072447657585144},{"text":"Yep.","start":417.16498,"end":417.66498,"sentiment":"neutral","sentiment_score":0.26517409086227417},{"text":"Yeah.","start":421.73,"end":421.97,"sentiment":"neutral","sentiment_score":0.1503453403711319},{"text":"Well, I'm I rent.","start":421.97,"end":423.25,"sentiment":"neutral","sentiment_score":0.1379900835454464},{"text":"So, I mean, I I got this thing because when my mother passed away, I got a fair bit of money and, you know, my my brother and my sister, you know, they're paying off their mortgages and everything else and and I bought a Combi van.","start":423.25,"end":439.84497,"sentiment":"neutral","sentiment_score":0.11254141012087782}],"sentiment":"neutral","sentiment_score":0.12469772716814821,"num_words":55,"start":406.365,"end":439.84497},{"sentences":[{"text":"So yeah.","start":443.82498,"end":444.38498,"sentiment":"neutral","sentiment_score":0.167718805372715},{"text":"Well, I mean, I've I've used her a few times.","start":444.38498,"end":446.84,"sentiment":"neutral","sentiment_score":0.08749513141810894},{"text":"So, like, she's I've she was my everyday.","start":446.84,"end":449.18,"sentiment":"neutral","sentiment_score":0.029515398433431983},{"text":"I've had it for how long has mom been gone?","start":449.24002,"end":454.04,"sentiment":"neutral","sentiment_score":0.014103972539305686},{"text":"Six, ten years?","start":454.04,"end":455.18,"sentiment":"neutral","sentiment_score":-0.01136996690183878}],"sentiment":"neutral","sentiment_score":0.04707399809337927,"num_words":33,"start":443.82498,"end":455.18},{"sentences":[{"text":"Oh, I've yeah.","start":457.24002,"end":458.04,"sentiment":"neutral","sentiment_score":0.014840977111210426},{"text":"I've had it for a good six years or so.","start":458.04,"end":461.035,"sentiment":"neutral","sentiment_score":0.04773340504616499},{"text":"Yeah.","start":461.035,"end":461.535,"sentiment":"neutral","sentiment_score":0.01028915587812662},{"text":"Yeah.","start":464.075,"end":464.395,"sentiment":"neutral","sentiment_score":-0.027992770075798035},{"text":"It's just not registered at the moment, and it needs a service.","start":464.395,"end":467.055,"sentiment":"neutral","sentiment_score":-0.13285885689159235}],"sentiment":"neutral","sentiment_score":-0.040376033892648086,"num_words":27,"start":457.24002,"end":467.055},{"sentences":[{"text":"And I I wanna put an actual Subaru motor in this thing.","start":467.195,"end":472.815,"sentiment":"neutral","sentiment_score":0.021142284385859966},{"text":"So because they're I'll be traveling around everywhere, all over Australia in the thing.","start":472.99,"end":480.90997,"sentiment":"neutral","sentiment_score":0.027139540761709213},{"text":"So if it breaks down, it's hard to get combi parts.","start":480.90997,"end":485.685,"sentiment":"neutral","sentiment_score":-0.19019850580529732},{"text":"You know what I mean?","start":485.685,"end":486.585,"sentiment":"neutral","sentiment_score":-0.15157274454832076},{"text":"And I don't wanna be carrying parts with me.","start":486.885,"end":488.725,"sentiment":"neutral","sentiment_score":-0.21433639112446043}],"sentiment":"neutral","sentiment_score":-0.08128262398874059,"num_words":51,"start":467.195,"end":488.725},{"sentences":[{"text":"So if I if it's a a normal Subaru motor, then because I'm in I'm in a combi club, and they all the guys bang on about putting a Subaru motor in it.","start":488.725,"end":497.925,"sentiment":"neutral","sentiment_score":-0.04714120811585224},{"text":"You know?","start":497.925,"end":498.245,"sentiment":"neutral","sentiment_score":-0.03368593845516443},{"text":"Because it fits in this little 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November seventy two, and I was born in November seventy two.","start":520.165,"end":525.20496,"sentiment":"neutral","sentiment_score":0.024496024008840322},{"text":"So I had to have her.","start":525.20496,"end":526.58496,"sentiment":"neutral","sentiment_score":0.04426832062502702}],"sentiment":"neutral","sentiment_score":0.0270606625216225,"num_words":26,"start":518.08496,"end":526.58496},{"sentences":[{"text":"Yeah.","start":528.245,"end":528.745,"sentiment":"neutral","sentiment_score":0.056467413902282715},{"text":"Well, I've I've I've seen about fifty fifty five, 56 pubs already.","start":528.885,"end":534.64,"sentiment":"neutral","sentiment_score":0.048882851377129555},{"text":"So I can mark those off the list.","start":534.64,"end":536.57996,"sentiment":"neutral","sentiment_score":0.04125203867442906},{"text":"And yeah.","start":539.92,"end":540.74,"sentiment":"neutral","sentiment_score":0.2730111926794052},{"text":"So, I mean, when I do, you know, semi retire and do whatever, I 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wrong.","start":891.55,"end":892.61,"sentiment":"neutral","sentiment_score":-0.15369142095247904}],"sentiment":"neutral","sentiment_score":-0.16504902822466996,"num_words":13,"start":884.735,"end":892.61},{"sentences":[{"text":"That is wrong.","start":892.99,"end":893.89,"sentiment":"neutral","sentiment_score":-0.18560405572255453},{"text":"Yeah.","start":904.435,"end":904.755,"sentiment":"neutral","sentiment_score":-0.00495651550590992},{"text":"You can do it yourself.","start":904.755,"end":905.875,"sentiment":"neutral","sentiment_score":-0.011716123670339584},{"text":"Like, I used to do that with mine, but, I mean, I had a I had a I bought a collie, a cocker spaniel, and a beagle.","start":905.875,"end":912.755,"sentiment":"neutral","sentiment_score":-0.04008179990988639},{"text":"So they all were 14 or 15 when they 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top?","start":2248.1802,"end":2251.08,"sentiment":"neutral","sentiment_score":0.0003130757249891758},{"text":"No.","start":2252.26,"end":2252.76,"sentiment":"neutral","sentiment_score":-0.047210417687892914}],"sentiment":"neutral","sentiment_score":0.0021125008078182444,"num_words":34,"start":2228.8,"end":2252.76},{"sentences":[{"text":"How do you go back?","start":2254.58,"end":2255.72,"sentiment":"neutral","sentiment_score":-0.027060595527291297},{"text":"Yeah.","start":2261.78,"end":2262.02,"sentiment":"neutral","sentiment_score":0.009545523673295976},{"text":"Next.","start":2262.02,"end":2262.52,"sentiment":"neutral","sentiment_score":0.00639910064637661},{"text":"I've got IT services guide.","start":2263.105,"end":2265.8252,"sentiment":"neutral","sentiment_score":0.011065568309277296},{"text":"I've got that's what I've got on the screen 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go.","start":2315.05,"end":2316.11,"sentiment":"neutral","sentiment_score":0.06228113640099764},{"text":"Yeah.","start":2323.605,"end":2323.765,"sentiment":"neutral","sentiment_score":0.15541532635688782},{"text":"Absolutely.","start":2323.765,"end":2324.265,"sentiment":"neutral","sentiment_score":0.2650199234485626},{"text":"Well, you guys are up in Southport, which is my favorite place to be.","start":2324.565,"end":2327.365,"sentiment":"neutral","sentiment_score":0.18925477883645467},{"text":"I was up there not long ago, actually.","start":2327.365,"end":2329.065,"sentiment":"neutral","sentiment_score":0.05684285145252943}],"sentiment":"neutral","sentiment_score":0.13478105395500148,"num_words":28,"start":2315.05,"end":2329.065},{"sentences":[{"text":"Yeah.","start":2329.685,"end":2330.185,"sentiment":"neutral","sentiment_score":0.06649613380432129},{"text":"Yes.","start":2335.3,"end":2335.78,"sentiment":"neutral","sentiment_score":0.07266932725906372},{"text":"I 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somewhere, and I said, well, the van is not registered, so we can't go down to Great Ocean Road.","start":2350.415,"end":2358.4949,"sentiment":"neutral","sentiment_score":-0.013571713119745255},{"text":"I said, how about we go up to we go up to Tweed Heads?","start":2358.4949,"end":2361.74,"sentiment":"neutral","sentiment_score":0.028797795729977742}],"sentiment":"neutral","sentiment_score":0.014234221407345362,"num_words":63,"start":2341.1401,"end":2361.74},{"sentences":[{"text":"So we spent we spent a week up at Tweed Heads and which was lovely because my my grandparents and my mother's side are from Tweed Heads.","start":2362.28,"end":2371.1,"sentiment":"positive","sentiment_score":0.40491603480445015},{"text":"So that's like my second home up there, and I loved it.","start":2372.6,"end":2375.815,"sentiment":"positive","sentiment_score":0.6111040400962034},{"text":"So if ever was gonna retire anywhere, it would be up Tweed 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good.","start":2444.45,"end":2448.15,"sentiment":"neutral","sentiment_score":0.31141938181484446},{"text":"Yeah.","start":2458.13,"end":2458.45,"sentiment":"neutral","sentiment_score":0.16621598601341248},{"text":"Absolutely.","start":2458.45,"end":2458.95,"sentiment":"neutral","sentiment_score":0.2303283214569092}],"sentiment":"neutral","sentiment_score":0.288665144443512,"num_words":25,"start":2440.895,"end":2458.95},{"sentences":[{"text":"That'd be cool.","start":2459.865,"end":2465.005,"sentiment":"neutral","sentiment_score":0.12469627956549327},{"text":"So I'm gonna click next document.","start":2465.225,"end":2467.005,"sentiment":"neutral","sentiment_score":0.024701726622879505},{"text":"It says let me blow it up a bit.","start":2468.665,"end":2471.405,"sentiment":"neutral","sentiment_score":0.005973123013973236},{"text":"And you advise the consent renewal.","start":2472.265,"end":2476.6301,"sentiment":"neutral","sentiment_score":0.010345195730527243},{"text":"It says click to start, which is I'm not clicking that yet.","start":2485.33,"end":2499.145,"sentiment":"neutral","sentiment_score":-0.016604893646823864}],"sentiment":"neutral","sentiment_score":0.012190826560577584,"num_words":36,"start":2459.865,"end":2499.145},{"sentences":[{"text":"Yeah.","start":2508.99,"end":2509.15,"sentiment":"neutral","sentiment_score":0.015855789184570312},{"text":"That one's a stolen document.","start":2509.15,"end":2510.6099,"sentiment":"neutral","sentiment_score":0.003107121121138334},{"text":"Yes.","start":2525.5752,"end":2526.0752,"sentiment":"neutral","sentiment_score":0.03353258967399597},{"text":"No.","start":2532.135,"end":2532.375,"sentiment":"neutral","sentiment_score":-0.039435070008039474},{"text":"It just does it on that one page.","start":2532.375,"end":2534.42,"sentiment":"neutral","sentiment_score":-0.022830483969300985}],"sentiment":"neutral","sentiment_score":-0.009822184831136838,"num_words":16,"start":2508.99,"end":2534.42},{"sentences":[{"text":"And go back in?","start":2540.0798,"end":2540.96,"sentiment":"neutral","sentiment_score":0.011072250083088875},{"text":"Yep.","start":2540.96,"end":2541.46,"sentiment":"neutral","sentiment_score":0.06460302323102951},{"text":"Alright.","start":2541.52,"end":2541.8398,"sentiment":"neutral","sentiment_score":0.15907233953475952},{"text":"Absolutely.","start":2541.8398,"end":2542.3398,"sentiment":"neutral","sentiment_score":0.3074260950088501},{"text":"Alright.","start":2550.585,"end":2551.085,"sentiment":"neutral","sentiment_score":0.06087803468108177}],"sentiment":"neutral","sentiment_score":0.07953356159850955,"num_words":8,"start":2540.0798,"end":2551.085},{"sentences":[{"text":"Okay.","start":2554.0251,"end":2554.345,"sentiment":"neutral","sentiment_score":0.044169582426548},{"text":"In we go.","start":2554.345,"end":2555.325,"sentiment":"neutral","sentiment_score":0.02775213619073232},{"text":"Oh, it's freezing in this house.","start":2557.705,"end":2559.565,"sentiment":"negative","sentiment_score":-0.35123829046885174},{"text":"Alright.","start":2563.52,"end":2564.02,"sentiment":"neutral","sentiment_score":-0.04052386060357094},{"text":"Let's go again.","start":2564.48,"end":2565.54,"sentiment":"neutral","sentiment_score":-0.002242157235741615}],"sentiment":"neutral","sentiment_score":-0.14480386315179722,"num_words":14,"start":2554.0251,"end":2565.54},{"sentences":[{"text":"So I've started it.","start":2572.8,"end":2574.18,"sentiment":"neutral","sentiment_score":0.04622091958299279},{"text":"Allow.","start":2577.045,"end":2577.445,"sentiment":"neutral","sentiment_score":0.03993215039372444},{"text":"Yes.","start":2577.445,"end":2577.945,"sentiment":"neutral","sentiment_score":0.05667135491967201},{"text":"Yes.","start":2579.765,"end":2579.925,"sentiment":"neutral","sentiment_score":0.05605238303542137},{"text":"Allow.","start":2579.925,"end":2580.425,"sentiment":"neutral","sentiment_score":0.050583794713020325}],"sentiment":"neutral","sentiment_score":0.048515420174226165,"num_words":8,"start":2572.8,"end":2580.425},{"sentences":[{"text":"Summary of super.","start":2582.405,"end":2583.445,"sentiment":"neutral","sentiment_score":0.06793049226204555},{"text":"Yes.","start":2583.445,"end":2583.945,"sentiment":"neutral","sentiment_score":0.07586769759654999},{"text":"Let me just have a 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chart.","start":2588.005,"end":2589.54,"sentiment":"neutral","sentiment_score":0.02846621572971344}],"sentiment":"neutral","sentiment_score":0.040129913784125275,"num_words":17,"start":2582.405,"end":2589.54},{"sentences":[{"text":"Right.","start":2592.5,"end":2593.0,"sentiment":"neutral","sentiment_score":0.08708103001117706},{"text":"Yep.","start":2596.42,"end":2596.92,"sentiment":"neutral","sentiment_score":0.13792037963867188},{"text":"Yep.","start":2621.1301,"end":2621.6301,"sentiment":"neutral","sentiment_score":0.08440927416086197},{"text":"Yep.","start":2633.615,"end":2634.115,"sentiment":"neutral","sentiment_score":0.046695783734321594},{"text":"Yep.","start":2640.015,"end":2640.515,"sentiment":"neutral","sentiment_score":0.002203437266871333}],"sentiment":"neutral","sentiment_score":0.07166198096238077,"num_words":5,"start":2592.5,"end":2640.515},{"sentences":[{"text":"Yes.","start":2674.405,"end":2674.905,"sentiment":"neutral","sentiment_score":0.07833327353000641},{"text":"Yep.","start":2690.58,"end":2691.08,"sentiment":"neutral","sentiment_score":0.0800335556268692},{"text":"Yep.","start":2702.845,"end":2703.345,"sentiment":"neutral","sentiment_score":0.03537379950284958},{"text":"Yep.","start":2732.67,"end":2732.8298,"sentiment":"neutral","sentiment_score":0.0572226420044899},{"text":"Yep.","start":2732.8298,"end":2733.23,"sentiment":"neutral","sentiment_score":0.07696554809808731}],"sentiment":"neutral","sentiment_score":0.06558576375246047,"num_words":5,"start":2674.405,"end":2733.23},{"sentences":[{"text":"It does.","start":2733.23,"end":2733.8098,"sentiment":"neutral","sentiment_score":0.1557311974465847},{"text":"Yeah.","start":2737.47,"end":2737.79,"sentiment":"neutral","sentiment_score":0.13323138654232025},{"text":"Yeah.","start":2737.79,"end":2738.1099,"sentiment":"neutral","sentiment_score":0.200114905834198},{"text":"Absolutely.","start":2738.1099,"end":2738.6099,"sentiment":"neutral","sentiment_score":0.3042534291744232},{"text":"The performance detail.","start":2749.455,"end":2750.835,"sentiment":"neutral","sentiment_score":0.11921377231677373}],"sentiment":"neutral","sentiment_score":0.163337929174304,"num_words":8,"start":2733.23,"end":2750.835},{"sentences":[{"text":"Acceleration plus too far.","start":2752.815,"end":2754.735,"sentiment":"neutral","sentiment_score":0.10145535692572594},{"text":"Keep going.","start":2754.735,"end":2755.475,"sentiment":"neutral","sentiment_score":0.17733310163021088},{"text":"So I'm I'm on the page that has eight three services 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know.","start":2887.465,"end":2887.945,"sentiment":"neutral","sentiment_score":-0.022917309775948524}],"sentiment":"neutral","sentiment_score":0.05287697580793212,"num_words":31,"start":2856.11,"end":2887.945},{"sentences":[{"text":"It says I choose sign.","start":2887.945,"end":2891.485,"sentiment":"neutral","sentiment_score":-0.0002540737390518188},{"text":"Yep.","start":2893.385,"end":2893.885,"sentiment":"neutral","sentiment_score":0.027505872771143913},{"text":"And then the date.","start":2894.0251,"end":2895.245,"sentiment":"neutral","sentiment_score":0.02217083121649921},{"text":"Yeah.","start":2900.17,"end":2900.49,"sentiment":"neutral","sentiment_score":-0.0184450913220644},{"text":"So it come up already anyway.","start":2900.49,"end":2902.09,"sentiment":"neutral","sentiment_score":-0.004923071091373761}],"sentiment":"neutral","sentiment_score":0.003937371239504393,"num_words":17,"start":2887.945,"end":2902.09},{"sentences":[{"text":"So when you couldn't click on it, and it's asking me to validate it.","start":2902.09,"end":2906.67,"sentiment":"positive","sentiment_score":0.36821687327963964},{"text":"Yes.","start":2925.695,"end":2926.195,"sentiment":"neutral","sentiment_score":0.07407571375370026},{"text":"There you go.","start":2937.07,"end":2937.6301,"sentiment":"neutral","sentiment_score":-0.05645366261402766},{"text":"That's fine, and it's it says, hello, Susan.","start":2937.6301,"end":2940.85,"sentiment":"neutral","sentiment_score":-0.11847686348482966},{"text":"Blah blah blah.","start":2941.1501,"end":2942.05,"sentiment":"neutral","sentiment_score":-0.0796948770682017}],"sentiment":"neutral","sentiment_score":0.13354660043942518,"num_words":29,"start":2902.09,"end":2942.05},{"sentences":[{"text":"Yeah.","start":2942.645,"end":2942.9648,"sentiment":"neutral","sentiment_score":-0.007160834036767483},{"text":"That one, it says it's signed 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have to oh, I actually have to ring them because I've I've they're the only ones that haven't rang up about my change of address.","start":3002.775,"end":3009.595,"sentiment":"neutral","sentiment_score":-0.034356300391394784},{"text":"Yeah.","start":3011.815,"end":3012.27,"sentiment":"neutral","sentiment_score":-0.05318886414170265}],"sentiment":"neutral","sentiment_score":0.005684732085130378,"num_words":51,"start":2978.405,"end":3012.27},{"sentences":[{"text":"Because you guys can't do because I rang you guys and and you guys said to me that I have to I have to actually ring them and I I kinda knew I did anyway.","start":3012.43,"end":3020.35,"sentiment":"neutral","sentiment_score":-0.046737378862287314},{"text":"So yeah.","start":3020.35,"end":3021.71,"sentiment":"neutral","sentiment_score":0.007090337574481964},{"text":"I've been here for a couple of months now.","start":3021.71,"end":3023.87,"sentiment":"neutral","sentiment_score":0.007845156826078892},{"text":"So Yep.","start":3023.87,"end":3044.45,"sentiment":"neutral","sentiment_score":0.08872475102543831},{"text":"I think it was yesterday.","start":3049.47,"end":3050.69,"sentiment":"neutral","sentiment_score":-0.011086569912731648}],"sentiment":"neutral","sentiment_score":-0.026962349454889883,"num_words":53,"start":3012.43,"end":3050.69},{"sentences":[{"text":"Let me see.","start":3051.71,"end":3052.61,"sentiment":"neutral","sentiment_score":-0.0037970078798631826},{"text":"I think it was.","start":3053.07,"end":3054.03,"sentiment":"neutral","sentiment_score":-0.03991914168000221},{"text":"Where are we?","start":3054.03,"end":3054.825,"sentiment":"neutral","sentiment_score":-0.0175599738334616},{"text":"No.","start":3055.305,"end":3055.385,"sentiment":"neutral","sentiment_score":-0.020363546907901764},{"text":"It was today.","start":3055.385,"end":3056.185,"sentiment":"neutral","sentiment_score":-0.00606223630408446}],"sentiment":"neutral","sentiment_score":-0.018735554834295596,"num_words":14,"start":3051.71,"end":3056.185},{"sentences":[{"text":"10:10 o seven today.","start":3056.185,"end":3058.525,"sentiment":"neutral","sentiment_score":0.008144430350512266},{"text":"Yep.","start":3066.185,"end":3066.685,"sentiment":"neutral","sentiment_score":0.08015131950378418},{"text":"Yes.","start":3076.6301,"end":3077.1301,"sentiment":"neutral","sentiment_score":0.2389092594385147},{"text":"Yeah.","start":3088.605,"end":3088.845,"sentiment":"neutral","sentiment_score":0.054084062576293945},{"text":"No.","start":3088.845,"end":3089.085,"sentiment":"neutral","sentiment_score":-0.04232862591743469}],"sentiment":"neutral","sentiment_score":0.0454242171254009,"num_words":8,"start":3056.185,"end":3089.085},{"sentences":[{"text":"I've got nothing at all.","start":3089.085,"end":3090.285,"sentiment":"neutral","sentiment_score":-0.12836395502090453},{"text":"You guys you guys are really good, man.","start":3090.285,"end":3092.045,"sentiment":"neutral","sentiment_score":0.22521294560283422},{"text":"You cover everything, can you make it you dumb it down for me so much because I'm I'm very dyslexic.","start":3092.045,"end":3097.1099,"sentiment":"neutral","sentiment_score":-0.1939888559281826},{"text":"You know?","start":3097.25,"end":3097.89,"sentiment":"neutral","sentiment_score":-0.11336594447493555},{"text":"I'm actually quite proud of myself because I've lost a budget, and I'm doing all this on my own and yeah.","start":3097.89,"end":3105.83,"sentiment":"neutral","sentiment_score":0.14431999996304512}],"sentiment":"neutral","sentiment_score":0.001501692525510277,"num_words":56,"start":3089.085,"end":3105.83},{"sentences":[{"text":"Yeah.","start":3107.01,"end":3107.51,"sentiment":"neutral","sentiment_score":0.198917418718338},{"text":"Yep.","start":3130.64,"end":3131.14,"sentiment":"neutral","sentiment_score":0.1551874428987503},{"text":"Yeah.","start":3138.3948,"end":3138.7148,"sentiment":"neutral","sentiment_score":0.29388999938964844},{"text":"Well, it was it was the reason that told me to do it.","start":3138.7148,"end":3141.355,"sentiment":"neutral","sentiment_score":0.1147524960912191},{"text":"Like, she said, go and open the other bank account where the money just goes in and you can't touch it, and then make one of my other bank accounts where you put whatever as soon as you get paid, I transfer into my debit account where it automatically comes out everything that needs to come out, and then whatever's left is what I have.","start":3141.355,"end":3164.455,"sentiment":"neutral","sentiment_score":0.044457564101769376}],"sentiment":"neutral","sentiment_score":0.06209282687416783,"num_words":81,"start":3107.01,"end":3164.455},{"sentences":[{"text":"So and I'm even budgeting that.","start":3165.395,"end":3167.635,"sentiment":"neutral","sentiment_score":0.12460525209705035},{"text":"Like, this is ridiculous.","start":3167.635,"end":3168.855,"sentiment":"neutral","sentiment_score":0.2052890621125698},{"text":"Yeah.","start":3169.075,"end":3169.575,"sentiment":"neutral","sentiment_score":0.21206673979759216},{"text":"Yes.","start":3171.715,"end":3172.215,"sentiment":"neutral","sentiment_score":0.29402491450309753},{"text":"It's just patience and just waiting and you know what I 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so, I was living pretty much comfortably with, you know, I didn't need to budget.","start":3215.6099,"end":3223.385,"sentiment":"neutral","sentiment_score":0.1730161336335269}],"sentiment":"neutral","sentiment_score":-0.06849778551294143,"num_words":83,"start":3192.2349,"end":3223.385},{"sentences":[{"text":"I could just get whatever I wanted.","start":3223.385,"end":3224.985,"sentiment":"neutral","sentiment_score":0.1745371414082391},{"text":"You know?","start":3224.985,"end":3225.645,"sentiment":"neutral","sentiment_score":0.008121554739773273},{"text":"I kind of maybe piddled it away a little bit, but you know what?","start":3225.705,"end":3229.545,"sentiment":"neutral","sentiment_score":-0.13911621698311397},{"text":"Like, I'm not that type of person that, you know, I'm not a materialistic person in wanting to own my own home.","start":3229.545,"end":3237.99,"sentiment":"neutral","sentiment_score":-0.21759993515231393},{"text":"You know?","start":3237.99,"end":3238.31,"sentiment":"neutral","sentiment_score":-0.1021038293838501}],"sentiment":"neutral","sentiment_score":-0.12129851426691451,"num_words":47,"start":3223.385,"end":3238.31},{"sentences":[{"text":"I just I don't wanna be tied down to anything.","start":3238.31,"end":3240.71,"sentiment":"neutral","sentiment_score":-0.2909925848245621},{"text":"I'm not saying that people who own their own you you know, you're not materialistic, but that's not me.","start":3240.71,"end":3246.01,"sentiment":"neutral","sentiment_score":-0.10665929709610186},{"text":"You know what I mean?","start":3246.215,"end":3247.115,"sentiment":"neutral","sentiment_score":-0.10220076441764832},{"text":"And I always state when I got this thing.","start":3247.735,"end":3249.655,"sentiment":"neutral","sentiment_score":0.16297009338935217},{"text":"It took me ten years to find the 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yeah.","start":3277.295,"end":3277.855,"sentiment":"neutral","sentiment_score":0.06868165731430054},{"text":"Yeah.","start":3277.855,"end":3278.355,"sentiment":"neutral","sentiment_score":0.032334305346012115},{"text":"Yeah.","start":3279.135,"end":3279.535,"sentiment":"neutral","sentiment_score":0.06355573236942291},{"text":"And, like, you know, it's it is.","start":3279.535,"end":3281.855,"sentiment":"neutral","sentiment_score":0.1133150767002787},{"text":"And, I mean, I'm very family orientated.","start":3281.855,"end":3284.195,"sentiment":"neutral","sentiment_score":0.26227036118507385}],"sentiment":"neutral","sentiment_score":0.15901952319675022,"num_words":18,"start":3277.295,"end":3284.195},{"sentences":[{"text":"Like, I've you know, we're very close knit us, Christie's, and Norwell's, and, yeah, we are.","start":3284.415,"end":3290.79,"sentiment":"neutral","sentiment_score":0.2669293787330389},{"text":"And we like to do things together and everything else, but, yeah, I'm just I 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Scorpio, so I'm kind of I will help anybody, and I always get financially burnt or, you know, emotionally burnt.","start":3314.7,"end":3324.8,"sentiment":"neutral","sentiment_score":-0.26230289578437804},{"text":"I'm always the one that gets hurt all the time, and I'm just I've had enough.","start":3324.94,"end":3328.56,"sentiment":"negative","sentiment_score":-0.49386714957654476},{"text":"I've seriously had enough.","start":3328.6199,"end":3329.82,"sentiment":"neutral","sentiment_score":-0.20363100990653038}],"sentiment":"neutral","sentiment_score":-0.32769767532590777,"num_words":64,"start":3308.125,"end":3329.82},{"sentences":[{"text":"And, you know, people come and ask me for help or whatever.","start":3329.82,"end":3332.5051,"sentiment":"neutral","sentiment_score":-0.06974762212485075},{"text":"Like, you know, I've I've been in some dark places and, you know, and I'm like, the universe is never gonna let me 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me.","start":3354.87,"end":3358.125,"sentiment":"neutral","sentiment_score":-0.11976616596803069},{"text":"I know it why because I mean, you ever seen that the Truman Show?","start":3358.125,"end":3363.185,"sentiment":"neutral","sentiment_score":-0.051094603325639455},{"text":"Well, that's me.","start":3365.645,"end":3366.865,"sentiment":"neutral","sentiment_score":-0.07533811281124751}],"sentiment":"neutral","sentiment_score":0.02654478168397239,"num_words":33,"start":3352.87,"end":3366.865},{"sentences":[{"text":"That is me.","start":3367.0051,"end":3367.985,"sentiment":"neutral","sentiment_score":-0.06538427496949832},{"text":"You need to watch it.","start":3368.205,"end":3369.0051,"sentiment":"neutral","sentiment_score":-0.009196289256215096},{"text":"It's a very interesting show.","start":3369.0051,"end":3370.47,"sentiment":"neutral","sentiment_score":0.0138631546869874},{"text":"You need need to watch it, and then you'll go, oh, 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show.","start":3383.1099,"end":3394.9949,"sentiment":"neutral","sentiment_score":-0.18467471845771954}],"sentiment":"neutral","sentiment_score":-0.10985163244343288,"num_words":37,"start":3375.1099,"end":3394.9949},{"sentences":[{"text":"The entire world watches him.","start":3394.9949,"end":3397.7349,"sentiment":"neutral","sentiment_score":-0.14881684482097626},{"text":"All and he's oblivious to it.","start":3397.795,"end":3399.7349,"sentiment":"neutral","sentiment_score":-0.22594816237688065},{"text":"You know?","start":3400.195,"end":3400.935,"sentiment":"neutral","sentiment_score":-0.1466120481491089},{"text":"And nothing happens to him.","start":3401.03,"end":3402.65,"sentiment":"neutral","sentiment_score":-0.2402497947216034},{"text":"And that's me.","start":3403.51,"end":3404.57,"sentiment":"neutral","sentiment_score":-0.23551490406195322}],"sentiment":"neutral","sentiment_score":-0.20479957049801237,"num_words":21,"start":3394.9949,"end":3404.57},{"sentences":[{"text":"They're like, let's just dump some more crap on this person.","start":3405.67,"end":3408.63,"sentiment":"negative","sentiment_score":-0.5748608965765346},{"text":"You know what I mean?","start":3408.63,"end":3409.43,"sentiment":"neutral","sentiment_score":-0.28339932560920716},{"text":"See how much she can take.","start":3409.43,"end":3410.97,"sentiment":"neutral","sentiment_score":0.14529870202143988},{"text":"That's what it is.","start":3411.1099,"end":3411.99,"sentiment":"neutral","sentiment_score":0.33116862922906876},{"text":"And it's a it's a very eye opening, you know, movie.","start":3411.99,"end":3417.335,"sentiment":"positive","sentiment_score":0.5565398877317255}],"sentiment":"neutral","sentiment_score":0.015619973073134551,"num_words":37,"start":3405.67,"end":3417.335},{"sentences":[{"text":"And I think that we are actually moving towards that because of the way technology is, you 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god.","start":3444.4102,"end":3445.85,"sentiment":"neutral","sentiment_score":-0.21622035652399063}],"sentiment":"neutral","sentiment_score":-0.1487989236701684,"num_words":83,"start":3417.635,"end":3445.85},{"sentences":[{"text":"Great.","start":3445.85,"end":3446.35,"sentiment":"neutral","sentiment_score":-0.02343376725912094},{"text":"Now I'm gonna be the bearer of bad news when I pick him up from school tomorrow.","start":3446.9849,"end":3450.505,"sentiment":"negative","sentiment_score":-0.4374176035909092},{"text":"Like, you can't have your devices, but we'll do other stuff, like, you know yeah.","start":3450.505,"end":3457.4048,"sentiment":"neutral","sentiment_score":-0.1367394662151734},{"text":"But it's it's absolutely scary, these, you know, the Internet and all that with these kids because some of the stuff that he watches is like, you know, I don't like it.","start":3458.505,"end":3471.34,"sentiment":"negative","sentiment_score":-0.40238534519448876},{"text":"And I make sure that when he's here, he doesn't watch it.","start":3471.34,"end":3474.22,"sentiment":"negative","sentiment_score":-0.36067112038532895}],"sentiment":"negative","sentiment_score":-0.3469481754854515,"num_words":77,"start":3445.85,"end":3474.22},{"sentences":[{"text":"But it is scary how and and we've got no control over it it as as parents.","start":3474.22,"end":3479.325,"sentiment":"negative","sentiment_score":-0.4237606087151696},{"text":"We really don't.","start":3479.325,"end":3480.465,"sentiment":"neutral","sentiment_score":-0.24226108193397522},{"text":"You know?","start":3481.005,"end":3481.665,"sentiment":"neutral","sentiment_score":-0.137521430850029},{"text":"I've come from a I'm a Gen X fan, so I've drank out of taps and, you know, going down that hot freaking metal slide and burnt four degree burns on my backside and you know what I mean?","start":3482.445,"end":3494.57,"sentiment":"neutral","sentiment_score":-0.21058150992179528},{"text":"You know where you are because 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me.","start":3509.565,"end":3512.705,"sentiment":"negative","sentiment_score":-0.5924124994448253}],"sentiment":"neutral","sentiment_score":-0.24816458850788572,"num_words":48,"start":3497.4302,"end":3512.705},{"sentences":[{"text":"And that's when and the whole world went to shit because of that.","start":3512.925,"end":3516.305,"sentiment":"neutral","sentiment_score":-0.32799976147138155},{"text":"And now all these Internet stuff, and it's like, so I don't know.","start":3517.005,"end":3521.345,"sentiment":"neutral","sentiment_score":-0.09500353410840034},{"text":"I might give him a little treat.","start":3522.05,"end":3523.49,"sentiment":"neutral","sentiment_score":-0.10921795453344073},{"text":"Give him some Pokemon cards or something.","start":3523.49,"end":3525.51,"sentiment":"neutral","sentiment_score":-0.10025284971509661},{"text":"But I'm I'm not condoning his behavior at school.","start":3528.53,"end":3531.25,"sentiment":"neutral","sentiment_score":-0.2956535176684459}],"sentiment":"neutral","sentiment_score":-0.19645347206720284,"num_words":49,"start":3512.925,"end":3531.25},{"sentences":[{"text":"He's on a report card too, and I'm like, no.","start":3531.25,"end":3533.49,"sentiment":"neutral","sentiment_score":-0.2241586372256279},{"text":"No.","start":3533.49,"end":3533.65,"sentiment":"neutral","sentiment_score":-0.22653844952583313},{"text":"No.","start":3533.65,"end":3533.81,"sentiment":"neutral","sentiment_score":-0.2148284912109375},{"text":"No.","start":3533.81,"end":3533.89,"sentiment":"neutral","sentiment_score":-0.20549556612968445},{"text":"No.","start":3533.89,"end":3534.13,"sentiment":"neutral","sentiment_score":-0.15856489539146423}],"sentiment":"neutral","sentiment_score":-0.21764384103672846,"num_words":14,"start":3531.25,"end":3534.13},{"sentences":[{"text":"Okay.","start":3534.13,"end":3534.63,"sentiment":"neutral","sentiment_score":-0.04232161492109299},{"text":"He's definitely my child because I was on a report card too.","start":3536.075,"end":3539.135,"sentiment":"neutral","sentiment_score":0.02865531202405691},{"text":"Yeah.","start":3540.4749,"end":3540.9749,"sentiment":"neutral","sentiment_score":0.2111181765794754},{"text":"He's always good.","start":3545.275,"end":3546.075,"sentiment":"positive","sentiment_score":0.731118381023407},{"text":"He's a good kid.","start":3546.075,"end":3547.135,"sentiment":"positive","sentiment_score":0.732565313577652}],"sentiment":"neutral","sentiment_score":0.2683941287298997,"num_words":21,"start":3534.13,"end":3547.135},{"sentences":[{"text":"Yes.","start":3560.4,"end":3560.895,"sentiment":"neutral","sentiment_score":0.2291591465473175},{"text":"I have you guys on speed dial.","start":3563.055,"end":3564.815,"sentiment":"neutral","sentiment_score":0.24244787650448935},{"text":"So yeah.","start":3564.815,"end":3565.555,"sentiment":"neutral","sentiment_score":0.1631876900792122},{"text":"Very good.","start":3566.175,"end":3566.915,"sentiment":"positive","sentiment_score":0.6597470343112946},{"text":"Yeah.","start":3567.055,"end":3567.555,"sentiment":"positive","sentiment_score":0.4616396427154541}],"sentiment":"neutral","sentiment_score":0.3102925671980931,"num_words":13,"start":3560.4,"end":3567.555},{"sentences":[{"text":"Thanks, Pete, man.","start":3567.695,"end":3568.735,"sentiment":"positive","sentiment_score":0.5983530084292094},{"text":"I really appreciate your call.","start":3568.735,"end":3570.355,"sentiment":"positive","sentiment_score":0.7528704285621644},{"text":"Alright.","start":3575.21,"end":3575.6099,"sentiment":"neutral","sentiment_score":0.23186850547790527},{"text":"No problem.","start":3575.6099,"end":3576.17,"sentiment":"neutral","sentiment_score":0.26759716868400574},{"text":"So you have a good afternoon, Ed.","start":3576.17,"end":3577.95,"sentiment":"positive","sentiment_score":0.4257184224469321}],"sentiment":"positive","sentiment_score":0.5170279426707162,"num_words":18,"start":3567.695,"end":3577.95},{"sentences":[{"text":"Alright.","start":3579.69,"end":3580.0898,"sentiment":"neutral","sentiment_score":0.17161373794078827},{"text":"Thanks then.","start":3580.0898,"end":3580.73,"sentiment":"positive","sentiment_score":0.36891603469848633},{"text":"See you.","start":3580.73,"end":3581.5498,"sentiment":"neutral","sentiment_score":0.30033084750175476},{"text":"Bye.","start":3582.41,"end":3582.91,"sentiment":"neutral","sentiment_score":0.1515335738658905}],"sentiment":"neutral","sentiment_score":0.27694017936786014,"num_words":6,"start":3579.69,"end":3582.91}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Good afternoon. Is this Susie?\n\nChannel 1: Yes. It is.\n\nChannel 0: This is Veronica from Oakview Financial. How are you?\n\nChannel 1: I'm good. I've been awaiting your call.\n\nChannel 0: That's good. So you're ready for your annual review?\n\nChannel 1: Sure am.\n\nChannel 0: Yep. Perfect. Now before I do go any further, I just need to let you know that our calls are being recorded for quality and coaching purposes, if that's okay.\n\nChannel 1: Yep.\n\nChannel 0: Perfect. And just for security purposes, just so that I can confirm I'm speaking with the right person, could I please get you to confirm your full name, date of birth, and address, please?\n\nChannel 1: My full name is Susan Louisa Christie, and my date of birth is 03/1172.\n\nChannel 0: Yep.\n\nChannel 1: What was the other thing?\n\nChannel 0: Just your address as well, please.\n\nChannel 1: Address is Number 9 A Woodford Avenue, Warrilla, New South Wales.\n\nChannel 0: Yep. Perfect. That's exactly what I have here. How's your day been so far? Been busy?\n\nChannel 1: No. Not really. Hang on. There we go. I finally moved and all my boxes are emptied.\n\nChannel 0: Oh, yes?\n\nChannel 1: And so I just had to on the way home from work, home in the storage shed to get yes. I will feed you. To get my son's air hockey machine.\n\nChannel 0: Yep.\n\nChannel 1: And I just put\n\nChannel 0: Can't\n\nChannel 1: the\n\nChannel 0: forget\n\nChannel 1: legs back\n\nChannel 0: that.\n\nChannel 1: on it.\n\nChannel 0: Can't forget that.\n\nChannel 1: Hey. No. No. Well, it wasn't gonna be in here, but because I've only moved into a one bedroom granny flat, but I've managed to get it in. Otherwise, it'd\n\nChannel 0: Oh,\n\nChannel 1: just be\n\nChannel 0: that's\n\nChannel 1: sitting\n\nChannel 0: good.\n\nChannel 1: in the storage shed. But yeah. Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: So\n\nChannel 0: Yep. Beautiful.\n\nChannel 1: I've had I'm\n\nChannel 0: Well,\n\nChannel 1: glad the\n\nChannel 0: I\n\nChannel 1: day's over. It's only really bad.\n\nChannel 0: yeah. Well, I will try not to keep you for too long, Susie. But before I do kind of jump into things as well, I do like to start by asking if there is anything specific that you are hoping to get out of their review today or any particular questions or whether it's just kind of just a bit of a catch up and see where\n\nChannel 1: Yeah. Pretty much where everything's at and and maybe about what because I have a plan\n\nChannel 0: Yep.\n\nChannel 1: for when I hit 60 in about seven, six years.\n\nChannel 0: Yep.\n\nChannel 1: I want to semi retire. Hopefully, my my money's getting a bit bigger.\n\nChannel 0: Mhmm.\n\nChannel 1: And I've I've got a a VIN, a 1972 Combi VIN that I'm using for my that's my retirement fee. So\n\nChannel 0: Yes.\n\nChannel 1: I was just wondering whether or not I can access any of my super so that probably 10 grains is enough for me to get the motors new motor put in it and get it serviced and have it registered again. So\n\nChannel 0: Yeah. And and that is a great question. So with the current legislation, the earliest you can access super, unless it's for particular medical issues or financial hardship or something like that, Other, it's from 60. So\n\nChannel 1: Yeah. Well,\n\nChannel 0: when\n\nChannel 1: it is\n\nChannel 0: you\n\nChannel 1: I'm\n\nChannel 0: trans\n\nChannel 1: more I mean, it is like, you know, financial hardship because I need $10 and the van's just sitting just sitting there at the moment. It's\n\nChannel 0: Are\n\nChannel 1: not too\n\nChannel 0: you\n\nChannel 1: easy.\n\nChannel 0: yeah. So with the super, they are quite strict on what they classify as financial hardship\n\nChannel 1: Yes.\n\nChannel 0: in in that way, which is pretty pretty stringent. So, basically, you need to be on cin Centrelink for twenty six weeks\n\nChannel 1: Yes.\n\nChannel 0: before and kind of being behind on bills and expenses\n\nChannel 1: Mhmm.\n\nChannel 0: before they can look at that. Are you working at the moment still at Woolworths, or has any of that changed?\n\nChannel 1: Yeah. No. I'm still I'm still there.\n\nChannel 0: Still\n\nChannel 1: I'll I'll\n\nChannel 0: working?\n\nChannel 1: be there\n\nChannel 0: Okay.\n\nChannel 1: until I send you a trial. So\n\nChannel 0: Yeah. Well\n\nChannel 1: I do thirty six hours a week.\n\nChannel 0: oh, yeah. Nice.\n\nChannel 1: So, you know, physically,\n\nChannel 0: Yep.\n\nChannel 1: my back is screwed and but, you know,\n\nChannel 0: Yeah.\n\nChannel 1: we put up with the pain and we go to work because,\n\nChannel 0: Yeah.\n\nChannel 1: you know, unlike these these new kids these days, their work ethic stuff.\n\nChannel 0: Yes.\n\nChannel 1: Okay. I'm leaving you here.\n\nChannel 0: I agree with you to an extent for sure. And are you seeing anyone like, are you getting any relief from, like, chiropractors or physios or anything, or there's not much they can do with\n\nChannel 1: No. I don't usually I didn't go to the doctors. I have two bulging\n\nChannel 0: the back?\n\nChannel 1: discs. I have arthritis\n\nChannel 0: Yeah.\n\nChannel 1: in my lower lumbus, and\n\nChannel 0: Yeah.\n\nChannel 1: I have sciatica every day. Today, it's on the right.\n\nChannel 0: Okay.\n\nChannel 1: So\n\nChannel 0: Yeah.\n\nChannel 1: but I've just you know, I mean, I have my doctor passed away, like, ten years ago, and I have not been the one since. So\n\nChannel 0: Okay.\n\nChannel 1: yeah. You know? So, you know, and I just any inflammatories and handling for when I can get it and but\n\nChannel 0: Yep.\n\nChannel 1: Yeah. You know, gym stretches and\n\nChannel 0: Just\n\nChannel 1: lot\n\nChannel 0: trying\n\nChannel 1: of wine\n\nChannel 0: to manage\n\nChannel 1: and\n\nChannel 0: it.\n\nChannel 1: scotch and beer that helps heat. I'm about to call\n\nChannel 0: No.\n\nChannel 1: myself on that sleep because it's\n\nChannel 0: Oh,\n\nChannel 1: been a long week.\n\nChannel 0: lovely. Well, over hopefully, it's, you know, it doesn't get much worse. So if it ever gets to the point that it gets so bad that you can't work or anything, like, just let us know.\n\nChannel 1: Yeah. Yep.\n\nChannel 0: But, hopefully, it's somewhat manageable, at least, that you can keep working. And then in regards to taking some money out for the van, so if you decide to let's say when you turn 60 and you completely retire, you can access everything completely tax free.\n\nChannel 1: Oh,\n\nChannel 0: If\n\nChannel 1: it is tax\n\nChannel 0: you\n\nChannel 1: free. That was the next question I was gonna ask you.\n\nChannel 0: yes.\n\nChannel 1: Is it tax free?\n\nChannel 0: It's tax free at 60 if you retire. Now\n\nChannel 1: Yes.\n\nChannel 0: let's say you semi retire, so you work part time,\n\nChannel 1: Yes.\n\nChannel 0: you can then access up to 10% per year under a transition to retirement strategy, which we can help you with if if if that's the case,\n\nChannel 1: Yep.\n\nChannel 0: where you can access, yeah, up to 10%.\n\nChannel 1: Mhmm.\n\nChannel 0: That's still tax free, but there are that limitations of how much and how little you can take out if you\n\nChannel 1: Yeah.\n\nChannel 0: are still working, and that's between 60 and 65.\n\nChannel 1: Yep.\n\nChannel 0: Once you hit 65, you can take all of it even if you're working or not.\n\nChannel 1: Oh, okay.\n\nChannel 0: So, yeah, that's kind of so if if when you turn 60, you semi retire, so work a little bit, we can still help you with taking some money out to assist\n\nChannel 1: Yep.\n\nChannel 0: with the, you know, renovating or bumping up the van and stuff like that.\n\nChannel 1: Yeah. Well, I'm I rent. So, I mean, I I got this thing because when my mother passed away, I got a fair bit of money and, you know, my my brother and my sister, you know, they're paying off their mortgages and everything else and and I bought a Combi van.\n\nChannel 0: Yeah. Well, at least you'll you'll enjoy the travel for sure when\n\nChannel 1: So\n\nChannel 0: you\n\nChannel 1: yeah.\n\nChannel 0: when\n\nChannel 1: Well,\n\nChannel 0: you do\n\nChannel 1: I mean, I've\n\nChannel 0: can\n\nChannel 1: I've\n\nChannel 0: take\n\nChannel 1: used\n\nChannel 0: it out.\n\nChannel 1: her a few times. So, like, she's\n\nChannel 0: Yeah.\n\nChannel 1: I've she was my everyday. I've had it for how long has mom been gone? Six, ten years? Oh, I've yeah. I've had it for a good six years or so.\n\nYeah.\n\nChannel 0: Mhmm. And it's still\n\nChannel 1: Yeah.\n\nChannel 0: still\n\nChannel 1: It's just\n\nChannel 0: standing\n\nChannel 1: not registered\n\nChannel 0: strong?\n\nChannel 1: at the moment, and it needs a service.\n\nChannel 0: Yeah.\n\nChannel 1: And\n\nChannel 0: Yep.\n\nChannel 1: I I wanna put an actual Subaru motor\n\nChannel 0: Yes.\n\nChannel 1: in this thing. So because they're I'll be traveling around everywhere, all over Australia in the thing. So\n\nChannel 0: Yeah.\n\nChannel 1: if it breaks down, it's hard to get combi parts. You know what I mean? And\n\nChannel 0: Yeah.\n\nChannel 1: I don't wanna be carrying parts with me. So if I if it's a a normal Subaru motor, then because I'm in I'm in a combi club, and they all the guys bang on about putting a Subaru motor in it. You know? Because it fits in this little thing. So\n\nChannel 0: Yep. Oh, that's\n\nChannel 1: but\n\nChannel 0: good.\n\nChannel 1: there's there's 16,000 pubs in this country, and I'm gonna go\n\nChannel 0: Wow.\n\nChannel 1: see them all in this van\n\nChannel 0: Oh, how long do you reckon that's gonna take?\n\nChannel 1: probably the rest of my life or the car's life. I mean, the car,\n\nChannel 0: Well\n\nChannel 1: like, my van, Hope, she's same age as me.\n\nChannel 0: yeah.\n\nChannel 1: 50\n\nChannel 0: Yeah.\n\nChannel 1: four. Yeah. 54. So she's was manufactured in November seventy two, and I was born in November seventy two. So I had to have her.\n\nChannel 0: It was meant to be.\n\nChannel 1: Yeah. Well, I've I've I've seen about fifty fifty five, 56 pubs already. So I can mark those\n\nChannel 0: Oh,\n\nChannel 1: off\n\nChannel 0: wow.\n\nChannel 1: the list.\n\nChannel 0: Yeah. Oh, that's good.\n\nChannel 1: And yeah. So, I mean, when I do, you know, semi retire and do whatever, I will be going to these pubs, and I can work in these pubs. And, also, I can still I can work into Woolies in Woolies\n\nChannel 0: Yes.\n\nChannel 1: throughout Australia.\n\nChannel 0: Yeah.\n\nChannel 1: So\n\nChannel 0: That's\n\nChannel 1: I just\n\nChannel 0: everywhere.\n\nChannel 1: tell them I'm gonna\n\nChannel 0: Yeah.\n\nChannel 1: be here for a while, and I can pick work up there if I\n\nChannel 0: Yeah.\n\nChannel 1: need it. But,\n\nChannel 0: And they seem like\n\nChannel 1: you know\n\nChannel 0: they always need people as well. So\n\nChannel 1: yeah.\n\nChannel 0: I'm\n\nChannel 1: They\n\nChannel 0: sure\n\nChannel 1: do.\n\nChannel 0: with your experience, that will come in easy.\n\nChannel 1: Yeah. Oh,\n\nChannel 0: Oh,\n\nChannel 1: absolutely.\n\nChannel 0: that's a very exciting\n\nChannel 1: But\n\nChannel 0: plan.\n\nChannel 1: yeah. So and I don't need a lot to live on. You know? Just enough to see bread rolls and bacon and fuel. And that's\n\nChannel 0: Yeah.\n\nChannel 1: it.\n\nChannel 0: Yeah. And\n\nChannel 1: That's\n\nChannel 0: do you\n\nChannel 1: all I\n\nChannel 0: estimate\n\nChannel 1: need.\n\nChannel 0: because I do have here, like, a weekly income for when you do decide to retire at about 800 per week. Do\n\nChannel 1: I\n\nChannel 0: you\n\nChannel 1: reckon\n\nChannel 0: think\n\nChannel 1: about 800 a week. And\n\nChannel 0: yeah.\n\nChannel 1: that's, you know, that's fuel. I mean, that\n\nChannel 0: Yep.\n\nChannel 1: kind of is gonna vary depending on the fuel.\n\nChannel 0: Yes.\n\nChannel 1: You know what I mean?\n\nChannel 0: Yes. And then\n\nChannel 1: That\n\nChannel 0: some\n\nChannel 1: process\n\nChannel 0: weeks, you\n\nChannel 1: of\n\nChannel 0: obviously\n\nChannel 1: fuel going up in in that. It's\n\nChannel 0: yeah.\n\nChannel 1: pretty it's gotta go up again because\n\nChannel 0: Yes.\n\nChannel 1: of pretty Trump. So\n\nChannel 0: Yeah. Yeah.\n\nChannel 1: but\n\nChannel 0: Yeah.\n\nChannel 1: anyway.\n\nChannel 0: Alright. Perfect. No. That's good. At least we've got a bit of a plan in\n\nChannel 1: Yes.\n\nChannel 0: place there for you. And, yes, when you do turn 60, we can kind of work on, okay. Well, how much would you potentially need to take out, and we can kind of help work all of that with you. Now what I will run through as well is just kind of a just a bit of an updated fact find just to see if there's anything that has changed in your life, and we need to make any tweaks and changes to your advice. So just\n\nChannel 1: Mhmm.\n\nChannel 0: kinda bear with me as I run through this. Now personal information, I have you down here as single with no financial dependents. They're a bit older.\n\nChannel 1: Yep. I've got\n\nChannel 0: Yep.\n\nChannel 1: three kids. Two of them are one twenty seven, one twenty one. Jake is nine, but that's shared custody kind of thing.\n\nChannel 0: Yep.\n\nChannel 1: So he doesn't live with\n\nChannel 0: Okay.\n\nChannel 1: me. He lives with the other parent.\n\nChannel 0: Okay. Okay.\n\nChannel 1: And\n\nChannel 0: Perfect.\n\nChannel 1: I get him every second weekend and whenever he wants to come,\n\nChannel 0: Yep.\n\nChannel 1: which is\n\nChannel 0: Okay.\n\nChannel 1: a lot because\n\nChannel 0: No.\n\nChannel 1: he's always getting into trouble. So\n\nChannel 0: As you\n\nChannel 1: I'm\n\nChannel 0: do\n\nChannel 1: the cool\n\nChannel 0: when you're\n\nChannel 1: parent.\n\nChannel 0: not. Yeah. Now next up, Ken, I have Lily Rose nominated. That's still the case as well if for some reason we can't get in touch with you?\n\nChannel 1: Yep. That's her.\n\nChannel 0: Yep.\n\nChannel 1: She's my oldest.\n\nChannel 0: Perfect. Yeah. And her phone number hasn't changed. It still ends in 173. Beautiful.\n\nChannel 1: Yep. Same number.\n\nChannel 0: Now income wise, I have here last time we spoke, it was about 52,000 a year, which was which was roughly, like, the $85,900 per week after tax. Is that still the case, do you think, or do you think you're getting a little bit more or a little bit less?\n\nChannel 1: Well, I'm getting we've just had a pay rise. So\n\nChannel 0: Oh, nice.\n\nChannel 1: and I just got my tax back. So I'm thinking that where is that paperwork? I'm thinking that oh, shit. It's like, how much did it say? 60 is that how much she's worked it out with 60 something?\n\n62?\n\nChannel 0: $50.52. Yes.\n\nChannel 1: 52. Yeah. It's about 58,000.\n\nChannel 0: Oh, nice. I'll update\n\nChannel 1: Yeah. So it's it's\n\nChannel 0: that.\n\nChannel 1: gone up. I mean, my pay has gone up now. So I'm between $9.50 and $1,100 a week. So\n\nChannel 0: Oh, nice. Oh, that's beautiful. And\n\nChannel 1: yeah.\n\nChannel 0: are you a a full time contract, or is it permanent part time or casual or\n\nChannel 1: I'm permanent part time.\n\nChannel 0: permanent\n\nChannel 1: Thirty six\n\nChannel 0: part time?\n\nChannel 1: hours a week, I do.\n\nChannel 0: Yep. Perfect. And are you saving anything on, like, a weekly basis?\n\nChannel 1: Well, I'm trying to. So when\n\nChannel 0: Yeah.\n\nChannel 1: we last I last spoke with you guys,\n\nChannel 0: Mhmm.\n\nChannel 1: I was living in a flat,\n\nChannel 0: Yes.\n\nChannel 1: and I forget who the lady was, who I was talking to, and she said\n\nChannel 0: I think my\n\nChannel 1: I\n\nChannel 0: colleague,\n\nChannel 1: said, look.\n\nChannel 0: Larissa.\n\nChannel 1: I don't know how to budget. I said, you know, I\n\nChannel 0: Yeah.\n\nChannel 1: asked my daughter, and she's like, oh, you just need this. And I'm like so I actually budgeted. So I've\n\nChannel 0: Yes.\n\nChannel 1: worked\n\nChannel 0: Oh,\n\nChannel 1: out\n\nChannel 0: that's\n\nChannel 1: how to\n\nChannel 0: good.\n\nChannel 1: do it.\n\nChannel 0: Yep.\n\nChannel 1: And I\n\nChannel 0: Perfect.\n\nChannel 1: haven't I I have been saving because I had to save some money for bond and everything else and yeah. But I've got $20 in a in a in a bank account, which I can't touch.\n\nChannel 0: Yep.\n\nChannel 1: Like, I can't take it out. So I just I'm supposed to add to it each week, but I never do. Always forget.\n\nChannel 0: No. That's all good. So at least you're kind of putting putting something aside or you have a little bit of surplus each week, essentially.\n\nChannel 1: Yeah.\n\nChannel 0: I'm\n\nChannel 1: Well,\n\nChannel 0: sorry.\n\nChannel 1: I mean,\n\nChannel 0: Where\n\nChannel 1: I'm\n\nChannel 0: they\n\nChannel 1: I'm trying to get rid of the I'm by the end of this year, I will be debt free. So the only thing that\n\nChannel 0: oh,\n\nChannel 1: I will be paying for is a $124 a week for my car because I bought a brand new car two years ago. And\n\nChannel 0: Yes.\n\nChannel 1: yeah. So that's all. I mean, I've just paid off one one debt, which was 2,200. That's\n\nChannel 0: Yes.\n\nChannel 1: gone completely now. So that $50 a week, I can actually transfer into that that other savings bank account that I had that I opened up with\n\nChannel 0: Yes.\n\nChannel 1: a with a Saint George. So\n\nChannel 0: Yes. Yeah.\n\nChannel 1: and then I've got a vet bill, which I don't have the dog anymore because she passed away. But\n\nChannel 0: I'm sorry to\n\nChannel 1: I had all my dogs passed away last\n\nChannel 0: hear that.\n\nChannel 1: year because\n\nChannel 0: Oh,\n\nChannel 1: they were\n\nChannel 0: everything always happens at once, isn't it?\n\nChannel 1: yeah. And that was like but the thing is, like, my last one, I had a little beagle and she had teeth removed last year and that cost me $2.\n\nChannel 0: I am literally so I have a Labrador, and\n\nChannel 1: Oh,\n\nChannel 0: she is booked in through\n\nChannel 1: yeah.\n\nChannel 0: to get her teeth cleaned and put under tomorrow. So\n\nChannel 1: Yeah.\n\nChannel 0: I don't look forward to that. I don't look forward to the bill.\n\nChannel 1: That's gonna cost. Yeah. Have you got pet insurance?\n\nChannel 0: We do, but it doesn't cover dental.\n\nChannel 1: Yeah. See, that's wrong.\n\nChannel 0: So yeah.\n\nChannel 1: That is wrong.\n\nChannel 0: And, like, none of them that I was kind of looking at that, well, didn't cost, like, an arm and a leg had it. And we're lucky that she's eight, and this is the first time we have to get her teeth cleaned.\n\nChannel 1: Yeah.\n\nChannel 0: But\n\nChannel 1: You can\n\nChannel 0: still,\n\nChannel 1: do it\n\nChannel 0: it's\n\nChannel 1: yourself.\n\nChannel 0: not safe.\n\nChannel 1: Like, I used to do that with mine, but, I mean, I had a I had a I bought a collie, a cocker spaniel, and a beagle. So\n\nChannel 0: Yep.\n\nChannel 1: they all were 14 or 15 when they passed. So\n\nChannel 0: Oh, that's\n\nChannel 1: but,\n\nChannel 0: that's\n\nChannel 1: yeah,\n\nChannel 0: that's\n\nChannel 1: my\n\nChannel 0: pretty\n\nChannel 1: beagle,\n\nChannel 0: good.\n\nChannel 1: she had nine teeth removed, and that\n\nChannel 0: Mhmm.\n\nChannel 1: was\n\nChannel 0: Wow.\n\nChannel 1: $2. So I've still got 1,100 paying on that. So by\n\nChannel 0: Yeah.\n\nChannel 1: the end of the year, that'll be gone. That's $50 a week. So that should be gone\n\nChannel 0: Yeah.\n\nChannel 1: soon, but and\n\nChannel 0: Well,\n\nChannel 1: then I'll\n\nChannel 0: that's\n\nChannel 1: be dead\n\nChannel 0: at least\n\nChannel 1: freezing.\n\nChannel 0: yeah. At least you've made a good headway on that. Sorry. Because last time we spoke, you had about 2,000 on the vet bill. So if that's down\n\nChannel 1: Yes.\n\nChannel 0: to 1,100, that's great.\n\nChannel 1: Yes. Because\n\nChannel 0: So\n\nChannel 1: it's\n\nChannel 0: I will update that. Mhmm.\n\nChannel 1: it it was paid fortnightly. It gets taken out fortnightly, but\n\nChannel 0: Mhmm.\n\nChannel 1: now I'm\n\nChannel 0: Yes.\n\nChannel 1: going to change it to weekly so it can\n\nChannel 0: Yes.\n\nChannel 1: go more. Because the\n\nChannel 0: Yep.\n\nChannel 1: other one's gone. The the the wallet was the one I had was 2,200, and I used it for bond when I first moved out a couple years ago. And then when\n\nChannel 0: Yep.\n\nChannel 1: I had Oscar, my cocker spaniel,\n\nChannel 0: Yep.\n\nChannel 1: he passed away. I had to pay $800 for for his ashes and that. So\n\nChannel 0: Yeah. And is that the let me just see so I can update it here. So I have here last time, it was a personal loan of three. Do you\n\nChannel 1: yes.\n\nChannel 0: still have that one?\n\nChannel 1: Nope. That's gone.\n\nChannel 0: No. Okay. So that one is gone. I will delete that. Personal loan, otherwise, was about 1,800.\n\nChannel 1: Yeah. That's gone. I've only got\n\nChannel 0: That's\n\nChannel 1: just the vet bill.\n\nChannel 0: oh, beautiful. That's\n\nChannel 1: This\n\nChannel 0: really\n\nChannel 1: is 11\n\nChannel 0: good. And\n\nChannel 1: 100.\n\nChannel 0: then yeah. Perfect. And then I had SIP and afterpay about $4.50. That's also gone.\n\nChannel 1: Yeah. That's gone.\n\nChannel 0: Perfect. And then I did have about 2 and a half a loan from your brother.\n\nChannel 1: Yeah. I'm still paying that.\n\nChannel 0: Okay. No. That's all good.\n\nChannel 1: I'm\n\nChannel 0: It's\n\nChannel 1: still paying that now. I've reduced it to $20 a week and budget\n\nChannel 0: yeah.\n\nChannel 1: it in there, and he's he's like, you know,\n\nChannel 0: Yeah.\n\nChannel 1: he's fine with me pay he would rather me ask him for money than go\n\nChannel 0: Yeah.\n\nChannel 1: through wallet visits and things like that because you\n\nChannel 0: Yes.\n\nChannel 1: pay interest from that. And I'm like, yeah. I know. But,\n\nChannel 0: Yeah.\n\nChannel 1: you know, I\n\nChannel 0: Oh,\n\nChannel 1: just\n\nChannel 0: that's\n\nChannel 1: I need\n\nChannel 0: very\n\nChannel 1: to\n\nChannel 0: nice\n\nChannel 1: learn the\n\nChannel 0: of\n\nChannel 1: budget.\n\nChannel 0: him.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: Well well, I I moved out to Rorilla because when I was living in a flat with my so called best friend, she hung me out to dry, and I had to move in with my brother. And he's a bachelor and yeah. He's a bachelor for a reason, and oh my goodness. During two months, I was there. I love him to death.\n\nYou\n\nChannel 0: Yep.\n\nChannel 1: know, he helped me out, and\n\nChannel 0: Yeah.\n\nChannel 1: he we have a storage shed that when my mom passed away, we when we sold the house, she put all her stuff in this storage shed, and he still has it. So\n\nChannel 0: Okay.\n\nChannel 1: I was grateful for that because I put all\n\nChannel 0: Yeah.\n\nChannel 1: my stuff in that shed\n\nChannel 0: Yep.\n\nChannel 1: and moved him in for two months. And, yeah, I'm just was glad. Very grateful.\n\nChannel 0: Yeah.\n\nChannel 1: So yeah. I'm\n\nChannel 0: Oh,\n\nChannel 1: lucky I've\n\nChannel 0: that's\n\nChannel 1: got you\n\nChannel 0: good.\n\nChannel 1: know, I've got a sister as well who helps me out with stuff as well. And yeah.\n\nChannel 0: Yeah.\n\nChannel 1: We're pretty\n\nChannel 0: Oh,\n\nChannel 1: tired\n\nChannel 0: that\n\nChannel 1: out\n\nChannel 0: that's\n\nChannel 1: of Christie's.\n\nChannel 0: yeah. Oh, that's lovely to hear. That's always nice when you do have a bit of that support network with family, which\n\nChannel 1: Yes.\n\nChannel 0: is lovely.\n\nChannel 1: Well, we've all got\n\nChannel 0: And\n\nChannel 1: kids. So and now my sister's\n\nChannel 0: yeah.\n\nChannel 1: got two two grandkids. So,\n\nChannel 0: Oh,\n\nChannel 1: you know\n\nChannel 0: but full full house at\n\nChannel 1: oh, there's a lot of it. There's a\n\nChannel 0: times.\n\nChannel 1: lot of it. There's probably about 16 of it.\n\nChannel 0: Oh, wow. I'm\n\nChannel 1: Yeah.\n\nChannel 0: sure Christmas and stuff will be fun.\n\nChannel 1: Yeah. Well, we usually go somewhere, but we use once a year in January, we always go out to a a seafood restaurant with for mom and dad's anniversary.\n\nChannel 0: Yep.\n\nChannel 1: And we used to just be me and my brother and my sister, but we sort of decided, why don't we all go? We can all celebrate grandma and dad. So we\n\nChannel 0: Yeah.\n\nChannel 1: do it every year.\n\nChannel 0: Yeah. Oh, that's\n\nChannel 1: Yeah.\n\nChannel 0: lovely. And you mentioned as well your car, so you still have that one. Is that still worth about $30?\n\nChannel 1: Yeah. With $32,\n\nChannel 0: Yep.\n\nChannel 1: yeah, when I bought it. It was brand new. I've never had a brand new car, and I'm\n\nChannel 0: Oh,\n\nChannel 1: loving\n\nChannel 0: yeah?\n\nChannel 1: it.\n\nChannel 0: Nice. And how much would you say is left on the the car loan?\n\nChannel 1: Oh. Oh, well,\n\nChannel 0: Roughly?\n\nChannel 1: I pay a $124 a week for it, and I've had it for two years.\n\nChannel 0: Do\n\nChannel 1: So\n\nChannel 0: you know where\n\nChannel 1: I'm\n\nChannel 0: the\n\nChannel 1: not\n\nChannel 0: interest is?\n\nChannel 1: no.\n\nChannel 0: No? So\n\nChannel 1: That\n\nChannel 0: if you\n\nChannel 1: is\n\nChannel 0: were\n\nChannel 1: not\n\nChannel 0: to would you say you think, like, 25 could be left? Do you think a little\n\nChannel 1: Yeah.\n\nChannel 0: bit\n\nChannel 1: Probably.\n\nChannel 0: more?\n\nChannel 1: Roughly\n\nChannel 0: Yep.\n\nChannel 1: 20\n\nChannel 0: Roughly.\n\nChannel 1: 5.\n\nChannel 0: Okay.\n\nChannel 1: Yeah.\n\nChannel 0: No.\n\nChannel 1: I reckon\n\nChannel 0: Roughly\n\nChannel 1: I've paid I mean, if you add up to from October two years\n\nChannel 0: fine.\n\nChannel 1: ago, then and and it's a $124 a week.\n\nChannel 0: Yeah. Probably\n\nChannel 1: I reckon\n\nChannel 0: paid off more than that then, yeah,\n\nChannel 1: probably.\n\nChannel 0: depending on interest\n\nChannel 1: Yeah.\n\nChannel 0: and\n\nChannel 1: Yeah.\n\nChannel 0: stuff. Yeah.\n\nChannel 1: Because it's\n\nChannel 0: But\n\nChannel 1: got\n\nChannel 0: we\n\nChannel 1: a\n\nChannel 0: can\n\nChannel 1: ten\n\nChannel 0: we\n\nChannel 1: year warranty,\n\nChannel 0: can\n\nChannel 1: and that's the reason why, you know, I bought\n\nChannel 0: yeah.\n\nChannel 1: this one. Because I've always had secondhand cars\n\nChannel 0: Yep.\n\nChannel 1: and stuff like that. So\n\nChannel 0: Yeah. And the Combi, is that worth 43, would you say?\n\nChannel 1: yeah. I had it I had it valued or whatever it is, and it was valued $4,043,000.\n\nChannel 0: Mhmm. Oh, perfect. And you didn't have anything owing on that one?\n\nChannel 1: No. I paid that outright.\n\nChannel 0: No.\n\nChannel 1: I paid I paid when mom passed away, I got a $197,000.\n\nChannel 0: Oh, wow. Yeah.\n\nChannel 1: And then\n\nChannel 0: That's\n\nChannel 1: I paid $18,000 for the van.\n\nChannel 0: fine. Yeah. Perfect. Oh, well, that's good. Seems at least like you've made a good stint in the debt anyway, which is good, and you're now doing a bit of more budgeting and stuff, which is perfect as well.\n\nWhen it comes to health and lifestyle, we've kind of already touched a little bit on, obviously, like, the the back issues and arthritis and stuff. But do you have any other kind of issues or or health or injuries or anything that's changed?\n\nChannel 1: No. I snapped the tip\n\nChannel 0: No.\n\nChannel 1: of my finger when I jammed it in the car door.\n\nChannel 0: Oh, wow. Is that\n\nChannel 1: Yeah.\n\nChannel 0: did you have to have, like, surgery or anything for it?\n\nChannel 1: No. I didn't go to doctors or hospitals. I just groomed it and I swore a lot and\n\nChannel 0: Yeah. I\n\nChannel 1: cursed\n\nChannel 0: I\n\nChannel 1: and\n\nChannel 0: can't imagine. That would have\n\nChannel 1: Jesus\n\nChannel 0: been not\n\nChannel 1: Christ,\n\nChannel 0: so painful.\n\nChannel 1: it hurt. I even locked it was in the in the boot, and I locked it when I did it. And I'm trying to unlock it. Yeah.\n\nChannel 0: Oh. Oh goodness.\n\nChannel 1: Yeah. That's all good. If\n\nChannel 0: Goodness,\n\nChannel 1: that's my only\n\nChannel 0: mate.\n\nChannel 1: thing, you know, that\n\nChannel 0: That's\n\nChannel 1: Jeep, you\n\nChannel 0: that's\n\nChannel 1: know.\n\nChannel 0: you're doing pretty good.\n\nChannel 1: Yeah.\n\nChannel 0: And when it comes to estate planning, do you have a will or power of attorney or anything like that in place? No.\n\nChannel 1: No. I haven't got a wheel or anything. I've just got my my kids as the overseas or whatever. You know?\n\nChannel 0: Yep. But the beneficiary for, like, your The the beneficiary\n\nChannel 1: Yeah.\n\nChannel 0: for,\n\nChannel 1: Yeah.\n\nChannel 0: like, your yeah. And I do have 50% to Lily Rose and 50 to Reese. That's still the the correct?\n\nChannel 1: Yeah. Well,\n\nChannel 0: Yep.\n\nChannel 1: I mean, Jake is I'm not yeah. He's he doesn't have my last name. He has my ex partner's last name. So\n\nChannel 0: Mhmm.\n\nChannel 1: I couldn't really put him on there because I don't have his birth certificate or anything. And my name's not on Jake's birth certificate. I was married to a woman for seven years. So\n\nChannel 0: Yeah.\n\nChannel 1: she left when Jake was, like, eight weeks old, and and then she filled in the birth certificate without my name on it. So\n\nChannel 0: Jeez.\n\nChannel 1: yeah.\n\nChannel 0: So legally, it will be harder\n\nChannel 1: Yeah.\n\nChannel 0: through\n\nChannel 1: Yeah.\n\nChannel 0: them. Okay.\n\nChannel 1: Yeah.\n\nChannel 0: And because you\n\nChannel 1: Because\n\nChannel 0: can\n\nChannel 1: they'll\n\nChannel 0: do\n\nChannel 1: they'll take care of him anyway, like,\n\nChannel 0: okay.\n\nChannel 1: you know.\n\nChannel 0: Okay. Good. Because I I was going to say that there is a way you can circumvent so with direct nomination through superannuation, they do make it pretty strict on who you can nominate directly. So it has to be a child even though he is child. But if the paperwork's you don't want any gray areas\n\nChannel 1: Yes.\n\nChannel 0: or a a partner or someone who is financially dependent on you or something like that. But if you wanna give it to someone that doesn't fall into that or to take away kind of the uncertainty, you could have it through a will. So you could have it that your super goes to your will. And then in your estate, you could technically if you wanted to give it to all three kids,\n\nChannel 1: Yep.\n\nChannel 0: you could do that, and it wouldn't matter if Jake doesn't have your last name or not because through the will, you can nominate whoever you want.\n\nChannel 1: Yes.\n\nChannel 0: But, obviously,\n\nChannel 1: Yeah.\n\nChannel 0: that means you'd have to kind of change things around and get a will and stuff. But something to kind of think about if you ever did wanted to change it or if you obviously are confident that Lily Rose and Reese will look after, after, then that's obviously the way things are right now.\n\nChannel 1: Yeah.\n\nChannel 0: So it's it's it's up to you anyway.\n\nChannel 1: Yeah. Well, that's I mean, the only thing that I'll have in the end is a combi and whatever\n\nChannel 0: Yep.\n\nChannel 1: Cooper I have left.\n\nChannel 0: Yep. Yep.\n\nChannel 1: And my eldest son, Reese, has made it perfectly clear that he doesn't want the shag and wagon, as he calls it. And Jake is like, I want it. I want\n\nChannel 0: Okay.\n\nChannel 1: the van. I'm\n\nChannel 0: Okay.\n\nChannel 1: like, cool. You can have the van.\n\nChannel 0: Okay.\n\nChannel 1: So\n\nChannel 0: And they have all a pretty good relationship then by the\n\nChannel 1: oh,\n\nChannel 0: sounds of it?\n\nChannel 1: yeah. Yeah. Yeah. Yeah.\n\nChannel 0: Oh, beautiful. Oh, that's good. Oh, perfect. Now, otherwise, when it comes\n\nChannel 1: Yeah.\n\nChannel 0: to your superannuation, so I know when you spoke to my colleague, Larissa, I think it was around November last year, you went through\n\nChannel 1: Yes.\n\nChannel 0: that kind of risk profile questionnaire, seeing, obviously, how you feel about fluctuations and risk and stuff like that when it comes to your superannuation. Has any of that changed for you since we spoke in November?\n\nChannel 1: What was that again? Sorry.\n\nChannel 0: So with your I guess, how you feel about market fluctuations. So what I'll do is I'll just quickly go through a couple of questions just to see if it's still aligning with your risk profile\n\nChannel 1: Mhmm.\n\nChannel 0: or whether anything has changed. Again,\n\nChannel 1: Alright.\n\nChannel 0: it is just multiple choice or whatever\n\nChannel 1: Yes.\n\nChannel 0: you feel is the most appropriate for you.\n\nChannel 1: That's right.\n\nChannel 0: Now when it comes to the level of risk that you are comfortable with taking for your superannuation, would you say that you are willing to accept very high risk, high moderate, or a small amount of risk for your superannuation?\n\nChannel 1: Probably I think I said small last time, but I'm kind of, like, leaning, I think, maybe to moderate risk.\n\nChannel 0: To moderate? Yep. Okay.\n\nChannel 1: Yeah.\n\nChannel 0: Perfect. And if, hypothetically speaking, let's say you placed an investment, and then after six months, it fell by 20% due to general trends in the market. So kind of like you touched on, we've obviously seen a bit of fluctuations in the last twelve months, and that would just be obviously different market trends that's happened in in the world. So\n\nChannel 1: Yeah.\n\nChannel 0: if that was the situation and you fell by 20%, would you, if you had the option to do so, think that now is potentially a good time to put a little bit more money in while the prices are down? Or would you be kind of a bit neutral, just kind of hold and wait to see what happens?\n\nChannel 1: I\n\nChannel 0: Or,\n\nChannel 1: think I'd probably wait to\n\nChannel 0: yep,\n\nChannel 1: see what hold. I mean,\n\nChannel 0: what to\n\nChannel 1: I\n\nChannel 0: say\n\nChannel 1: kind\n\nChannel 0: what\n\nChannel 1: of\n\nChannel 0: happened.\n\nChannel 1: you guys are\n\nChannel 0: Yeah.\n\nChannel 1: my eyes and, you know,\n\nChannel 0: Yep.\n\nChannel 1: I I stress about money, and I always have. And and\n\nChannel 0: Yeah.\n\nChannel 1: I've been with you guys for what? How many years? Five years? Six\n\nChannel 0: I\n\nChannel 1: years?\n\nChannel 0: can have a quick look. It's been it's been it's been a little while.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. Since 2022 in February,\n\nChannel 1: Yeah.\n\nChannel 0: so\n\nChannel 1: So,\n\nChannel 0: early twenty twenty two.\n\nChannel 1: yeah, because I've put my good big girl pants on and I\n\nChannel 0: Yeah.\n\nChannel 1: don't like doing adult stuff\n\nChannel 0: Yep.\n\nChannel 1: like this. It stresses\n\nChannel 0: Yeah.\n\nChannel 1: the hell out of me.\n\nChannel 0: And\n\nChannel 1: So,\n\nChannel 0: that's why we're here to help take that\n\nChannel 1: yeah.\n\nChannel 0: away\n\nChannel 1: Yeah.\n\nChannel 0: from you so\n\nChannel 1: And\n\nChannel 0: you\n\nChannel 1: I\n\nChannel 0: don't\n\nChannel 1: thought\n\nChannel 0: have\n\nChannel 1: I'd\n\nChannel 0: to\n\nChannel 1: give,\n\nChannel 0: worry\n\nChannel 1: like,\n\nChannel 0: about\n\nChannel 1: the\n\nChannel 0: it.\n\nChannel 1: coolest\n\nChannel 0: Yeah.\n\nChannel 1: thing I've got. I've got financial advisers, you know, and they're making my super grow because we don't get\n\nChannel 0: Yeah.\n\nChannel 1: women don't get as much super as men do.\n\nChannel 0: No.\n\nChannel 1: So\n\nChannel 0: No. And especially if you do have any time of work for kids or anything like that as well,\n\nChannel 1: yeah.\n\nChannel 0: then that\n\nChannel 1: Well,\n\nChannel 0: can\n\nChannel 1: I had\n\nChannel 0: also\n\nChannel 1: twelve months\n\nChannel 0: put you\n\nChannel 1: off\n\nChannel 0: back.\n\nChannel 1: with with Reese, and I had I'm pretty sure I had twelve months off with Lily Rose as well.\n\nChannel 0: And that makes a big difference. And then you obviously\n\nChannel 1: Yeah.\n\nChannel 0: take time off work, so then\n\nChannel 1: Yeah.\n\nChannel 0: getting back to things and\n\nChannel 1: Oh, yeah.\n\nChannel 0: alright. Perfect. So if you saw a bit of fluctuations in the market, you would be, like, a little bit, would you say, optimistic, cautious, or more concerned?\n\nChannel 1: Oh, I don't know if I'll be concerned because I know I've got you guys. You\n\nChannel 0: Yeah.\n\nChannel 1: you guys know what you're doing. I think I'll be just sort\n\nChannel 0: Yeah.\n\nChannel 1: of\n\nChannel 0: Just\n\nChannel 1: we'll see what happens. You guys know what\n\nChannel 0: okay.\n\nChannel 1: you're doing. So\n\nChannel 0: Yep.\n\nChannel 1: I'd\n\nChannel 0: So\n\nChannel 1: say\n\nChannel 0: kind\n\nChannel 1: probably\n\nChannel 0: of\n\nChannel 1: optimistic or something. Yeah.\n\nChannel 0: okay. Beautiful.\n\nChannel 1: Whatever happens, happens.\n\nChannel 0: Yeah. Well, that is pretty similar to kind of how you came out last time, which is great. Now we have you at the moment invested in a a growth portfolio.\n\nChannel 1: Yes.\n\nChannel 0: So, Susie, do you have access to your emails at the moment?\n\nChannel 1: Yeah. I've got my email.\n\nChannel 0: Yes? Okay. Beautiful. Because what I have done is I have sent you an email with some documents to run through there quickly with you\n\nChannel 1: Yep.\n\nChannel 0: if you could access that for me. Now we have just changed the software, so it might look a little bit different to what you are have been used to. But it's kind of the same, though, where it will be a link, and it will say click here to sign now. But it will allow you to open up and look at all the documents first\n\nChannel 1: Is that\n\nChannel 0: before\n\nChannel 1: the Veronica?\n\nChannel 0: yes. That's\n\nChannel 1: Okay.\n\nChannel 0: me.\n\nChannel 1: That's you.\n\nChannel 0: Perfect.\n\nChannel 1: Right. That's an unusual way of spelling Veronica.\n\nChannel 0: It's the Swedish spelling.\n\nChannel 1: Oh,\n\nChannel 0: So\n\nChannel 1: sweetish.\n\nChannel 0: if you,\n\nChannel 1: I don't\n\nChannel 0: yeah,\n\nChannel 1: know. Very\n\nChannel 0: if\n\nChannel 1: good.\n\nChannel 0: you do\n\nChannel 1: Very\n\nChannel 0: hear\n\nChannel 1: good.\n\nChannel 0: if you do hear a bit of an accent, that's why.\n\nChannel 1: You do have a bit of an accent. I can hear it. Yeah. Well, you're Swedish.\n\nChannel 0: Yeah.\n\nChannel 1: No. No. I\n\nChannel 0: Swedish. Yeah. So I've been here in Australia for thirteen years now.\n\nChannel 1: Hi.\n\nChannel 0: But but yeah. Still still sits there. Sits still sits there a little bit.\n\nChannel 1: Well, my father was a he was a Kiwi.\n\nChannel 0: Oh, really?\n\nChannel 1: Yeah. So he had a bit of an accent. He wasn't a married Kiwi. He was a white Kiwi. So\n\nChannel 0: Yeah.\n\nChannel 1: he had two. He had a brother and a sister, and he was the only one born over in New Zealand.\n\nChannel 0: Oh, yeah.\n\nChannel 1: And then when they when they came back over here, he was, like, 15, 16. He had an accent.\n\nChannel 0: Yeah. Well, I moved here when I was 19. So, obviously, grew up mom and dad, everyone's back in Sweden,\n\nChannel 1: Yeah.\n\nChannel 0: and that's obviously my first language. So but then, obviously, the longer you're ahead, the the more you're kind of and my husband's Australian, so you you kind of get get the twangs and the the accents and the mixes every now and then.\n\nChannel 1: Yes. It's cool. Very cool.\n\nChannel 0: Yeah. Now if you can open that for me, it should have the first document. It should say super and insurance summary.\n\nChannel 1: It says request a signature document signed. At the financials.\n\nChannel 0: Yep.\n\nChannel 1: Is that the one?\n\nChannel 0: Yes.\n\nChannel 1: Find\n\nChannel 0: So\n\nChannel 1: attachment\n\nChannel 0: if you\n\nChannel 1: document for a renew. So going down going down going down and hit sign document.\n\nChannel 0: yep. Yep. And does it then always spin up a couple of attachments when you do that?\n\nChannel 1: I'll click on that. You right now you had food? Hold on. What? Yes.\n\nI will. That's my cat.\n\nChannel 0: Oh.\n\nChannel 1: Alright. So the first one is summary of a superannuation. Yep.\n\nChannel 0: Yes. Perfect. So I did have a have a good look at everything for you before the call today as well.\n\nChannel 1: Yep.\n\nChannel 0: And I did notice that, obviously, when you did speak to Larissa back in November, you\n\nChannel 1: Mhmm.\n\nChannel 0: guys did advise in regards to consolidating rest Internet wealth, transfer\n\nChannel 1: Yep.\n\nChannel 0: that insurance across, and getting everything kind of working a little bit harder for you. Now it looks like there's been sorry. It looks like there's been a bit of a a glitch when the last kind of rollover was requested. So the good thing is that your insurances with rest were transferred over.\n\nChannel 1: Mhmm.\n\nChannel 0: Mhmm. But what didn't happen was that the final portion of rest didn't get transferred over.\n\nChannel 1: Oh,\n\nChannel 0: So\n\nChannel 1: okay.\n\nChannel 0: what so what has happened is that that's still stayed with rest. And\n\nChannel 1: Yep.\n\nChannel 0: because that final rollover didn't happen, the insurances have still also been attached to rest.\n\nChannel 1: Okay.\n\nChannel 0: And with because that didn't also come over, the investments that you guys went through and we're going to update and change, that didn't that was a bit of an error with the investment change as well. So do wanna be, obviously, completely honest and and let you know. The good thing is that I have flagged this with\n\nChannel 1: Okay.\n\nChannel 0: management.\n\nChannel 1: Yep.\n\nChannel 0: They will do a review of everything. And,\n\nChannel 1: Yep.\n\nChannel 0: basically, because there's a period of time where you've had two insurance policies, so the one in that world, which is fantastic, but still have the old one in rest and paying for that, which you shouldn't have,\n\nChannel 1: Yep.\n\nChannel 0: they will reassess everything for you and anything that you have paid for, that you shouldn't have paid for or if you were kind of disadvantaged by the error and glitch in the system for that transaction not to have happened, you will then be compensated for.\n\nChannel 1: Yep.\n\nChannel 0: So\n\nChannel 1: Oh,\n\nChannel 0: at\n\nChannel 1: cool.\n\nChannel 0: the end of the day, you will not be disadvantaged at all because that's not fair on you if there's a glitch in the system for this to have happened. Does that make sense?\n\nChannel 1: Yep. Yep. Absolutely.\n\nChannel 0: Yep. Perfect. But I do obviously wanna let you know. So if you look at this and it looks really messy, and it looks like you still have obviously about 25 in rest and that\n\nChannel 1: Yep.\n\nChannel 0: 82 in net wealth, and then you look underneath that and it's, like, two identical policies, one in net wealth and one in rest. That\n\nChannel 1: Yep.\n\nChannel 0: is just because that is how things are right now. But after the call today, I will go back to Larissa because I have already flagged it with management, and Larissa is our head of advice as well. So she is aware of it, so she will then do all the calculations and the investigations in the back end. And if you were disadvantaged in any way, then you will get an official letter from her stipulating the amount as well that you will be compensated for. So at the end of the day, it's as if that should have happened back in November if you were still obviously kind of comfortable with with the advice and everything that you guys did go through back\n\nChannel 1: Yes.\n\nChannel 0: then. Yep. Beautiful. So, basically, yeah, moving forward, I'll go back to Larissa. Now that will also then see your investments.\n\nSo the good thing is that when you did the advice with Larissa, she recommended to get out of some of the investments that\n\nChannel 1: Mhmm.\n\nChannel 0: haven't performed very well since then. So that is\n\nChannel 1: Okay.\n\nChannel 0: great because, again, we will go back and relook at it to be\n\nChannel 1: Yep.\n\nChannel 0: like, okay. Well, if we sold out of those investments when where we should have or back in November, then, obviously, that means that your super might have a little bit more of an increase because of if the new investments have done a little bit better. So\n\nChannel 1: Yes.\n\nChannel 0: does that make sense, Chris, Susie?\n\nChannel 1: Yes. Yes. It\n\nChannel 0: Yeah.\n\nChannel 1: does.\n\nChannel 0: Okay. Beautiful. So, basically, I have a lady with management with Larissa, and she will do that thorough investigation. She will send you a a a letter outlining everything and any remediation as well so that you are fully aware. But I do wanna obviously be completely transparent.\n\nSometimes glitches and stuff does happen in this system with technology and everything, unfortunately. But, yeah, we'd never want you to be disadvantaged because\n\nChannel 1: Yeah.\n\nChannel 0: of that, essentially.\n\nChannel 1: Yeah. No. That's cool.\n\nChannel 0: Yep.\n\nChannel 1: That's cool.\n\nChannel 0: Perfect.\n\nChannel 1: We're\n\nChannel 0: Now next one so the next document should then just\n\nChannel 1: good.\n\nChannel 0: be that network performance report.\n\nChannel 1: Yep.\n\nChannel 0: Like I said, it's not really a true reflection of what should happen because of those investments. So, again, Larissa will review all the investments that was one that was underperforming, which going back and having a look at Larissa's advice, she did recommend that you sold out of that in November, which is great. So,\n\nChannel 1: Yeah.\n\nChannel 0: again, we should see some some positive changes there. Now\n\nChannel 1: Cool.\n\nChannel 0: if you wanna go to the next document for me, it should be your Vanguard index chart, like the red\n\nChannel 1: Asset performance.\n\nChannel 0: bar, the one after that one. So the asset performance is in regards to those investments that we will investigate that further for you.\n\nChannel 1: Net worth super acceleration plus personal super? Is that it?\n\nChannel 0: Yes. So the next one,\n\nChannel 1: After that one,\n\nChannel 0: is that\n\nChannel 1: I have\n\nChannel 0: your red graph?\n\nChannel 1: how do you get back? Because this is\n\nChannel 0: You should or what\n\nChannel 1: it's\n\nChannel 0: can\n\nChannel 1: I\n\nChannel 0: you\n\nChannel 1: mean,\n\nChannel 0: see\n\nChannel 1: what?\n\nChannel 0: after that net worth performance?\n\nChannel 1: The network hang on. How do I go back to the little thing at the top? No.\n\nChannel 0: Sometimes\n\nChannel 1: How do you go\n\nChannel 0: it\n\nChannel 1: back?\n\nChannel 0: sometimes there you should just be able to keep scrolling or press next\n\nChannel 1: Yeah. Next.\n\nChannel 0: at the\n\nChannel 1: I've\n\nChannel 0: top.\n\nChannel 1: got IT services guide. I've got that's what I've got on the screen now.\n\nChannel 0: Okay. Yeah. Well, we we can go ahead in that or order just to make it easier for you. So o two services guide, you probably have seen a couple of times before.\n\nChannel 1: Yep. Go ahead.\n\nChannel 0: It is one of the it is one of those compliance documents. It does give you all the important information. Nothing has changed, so none of the important information has changed. We've had a bit of an update to marketing, though, which is good. So I will let you have a read over this in your own time.\n\nBut\n\nChannel 1: Yes.\n\nChannel 0: if you want to scroll down just so that you can put a face through the voice. So if you scroll down, you will first see Larissa, who you spoke to last time. Sorry.\n\nChannel 1: Yep.\n\nChannel 0: Head of advice on page nine. And then the following page, you will then see myself as\n\nChannel 1: Yep.\n\nChannel 0: well.\n\nChannel 1: Oh, there\n\nChannel 0: Yeah.\n\nChannel 1: you go.\n\nChannel 0: So sometimes it's nice to see who you're talking to as well if we're\n\nChannel 1: Yeah. Absolutely.\n\nChannel 0: doing\n\nChannel 1: Well,\n\nChannel 0: things,\n\nChannel 1: you guys are up\n\nChannel 0: obviously,\n\nChannel 1: in Southport,\n\nChannel 0: remote.\n\nChannel 1: which is my\n\nChannel 0: Yeah.\n\nChannel 1: favorite place\n\nChannel 0: Beautiful.\n\nChannel 1: to be. I was\n\nChannel 0: Oh,\n\nChannel 1: up there not long\n\nChannel 0: yeah.\n\nChannel 1: ago, actually.\n\nChannel 0: Oh,\n\nChannel 1: Yeah.\n\nChannel 0: really? When you if you're ever up here, you should just let us know, and you should pop in pop by the office.\n\nChannel 1: Yes. I should. Well,\n\nChannel 0: Yeah.\n\nChannel 1: I was my friend who lives in China, he's not Chinese. He's not Asian. He's Australian. He moved over there, like, fifteen, sixteen years ago. And he came back for two weeks in February, and he stayed with me.\n\nAnd he wanted to go somewhere, and I said, well, the van is not registered, so we can't go down to Great Ocean Road. I said, how about we go up to we go up to Tweed Heads?\n\nChannel 0: Yeah.\n\nChannel 1: So we spent we spent a week up at Tweed Heads and which was lovely because my my grandparents and my mother's side are from Tweed Heads.\n\nChannel 0: Oh, yes. Nice.\n\nChannel 1: So that's like my second home up there, and I loved\n\nChannel 0: Yeah.\n\nChannel 1: it. So if ever was gonna retire anywhere, it would be up Tweed Heads. Definitely\n\nChannel 0: Yes.\n\nChannel 1: Tweed Heads\n\nChannel 0: Yeah. It's\n\nChannel 1: because it's nice.\n\nChannel 0: I love the southern end of the coast. It's nice.\n\nChannel 1: Yeah. I mean I mean, I managed just a five minute walk up from from the beach from Orillah Beach. And, you know, where where I live in the Illawarra is, you can't beat it. You've got the beach on one side, and then you've got the mountains on the other. So you wouldn't\n\nChannel 0: That sounds\n\nChannel 1: wanna be\n\nChannel 0: lovely.\n\nChannel 1: anywhere else. It's\n\nChannel 0: That sounds\n\nChannel 1: so\n\nChannel 0: lovely.\n\nChannel 1: nice. And\n\nChannel 0: Yeah.\n\nChannel 1: about a half a dozen pubs in between. So\n\nChannel 0: Oh, yeah. Just just just\n\nChannel 1: yes. It is.\n\nChannel 0: perfect\n\nChannel 1: Well, I actually live five minute walk\n\nChannel 0: for\n\nChannel 1: from Marilla Pub. So and I've been\n\nChannel 0: you.\n\nChannel 1: up there a couple of times to have dinner.\n\nChannel 0: Yeah.\n\nChannel 1: So yes.\n\nChannel 0: Oh, lovely. Well, yes,\n\nChannel 1: It\n\nChannel 0: like\n\nChannel 1: is\n\nChannel 0: I\n\nChannel 1: nice\n\nChannel 0: said,\n\nChannel 1: stuff.\n\nChannel 0: if you if you are ever up this way, just give us a call, or an email or anything. And then that way,\n\nChannel 1: Yes.\n\nChannel 0: both me and Larissa can, you know, make sure we're there. If you pop in and say hello and you can meet everybody, and, yeah, sometimes it's nice just to pop by the office if you if you are in the area.\n\nChannel 1: Yes. Oh, absolutely. I'll\n\nChannel 0: Yeah.\n\nChannel 1: do that next time. Definitely.\n\nChannel 0: Yeah. No. Just let us know.\n\nChannel 1: Because you guys have all my money and you're making it work for me, so that's good.\n\nChannel 0: Yeah. Exactly. And then, yeah, sometimes it's nice just to pop in. And if you wanted to do a review while you were in, just let us know, and we'll make sure we'll schedule that in for you as well.\n\nChannel 1: Yeah. Absolutely.\n\nChannel 0: Yeah. Perfect.\n\nChannel 1: That'd be\n\nChannel 0: Now what is your next doc document there that you can see? That you\n\nChannel 1: cool.\n\nChannel 0: can\n\nChannel 1: So I'm gonna click\n\nChannel 0: see?\n\nChannel 1: next document.\n\nChannel 0: Yes, please.\n\nChannel 1: It says let me blow it up a bit. And you advise the consent renewal.\n\nChannel 0: Okay. So there there might be another document that come after or before. Let me see if\n\nChannel 1: It\n\nChannel 0: I\n\nChannel 1: says\n\nChannel 0: can see\n\nChannel 1: click\n\nChannel 0: the\n\nChannel 1: to\n\nChannel 0: order.\n\nChannel 1: start, which is I'm not clicking that\n\nChannel 0: No. Hang on. Let me triple check because I wanted to talk to you about the Vanguard index chart\n\nChannel 1: yet.\n\nChannel 0: first. Let me just see if I can see the order. Okay.\n\nChannel 1: Yeah. That\n\nChannel 0: Let\n\nChannel 1: one's\n\nChannel 0: me have\n\nChannel 1: a\n\nChannel 0: a\n\nChannel 1: stolen\n\nChannel 0: look here.\n\nChannel 1: document.\n\nChannel 0: Yep. It says here that it was oh, so I think it was probably the one that you skipped skipped through. There was it was the second document I can see here. So that was probably the one that you were like, oh, how do I go back?\n\nChannel 1: Yes.\n\nChannel 0: Does it does it allow you to scroll back up or at all?\n\nChannel 1: No. It just does it on that one page.\n\nChannel 0: Okay. Even if you wanna if you wanna go back out of the email and then jump back in, and we can\n\nChannel 1: And\n\nChannel 0: just\n\nChannel 1: go\n\nChannel 0: quickly\n\nChannel 1: back in?\n\nChannel 0: go\n\nChannel 1: Yep. Alright. Absolutely.\n\nChannel 0: yeah. And then you can just quickly flick through it because I did wanted to just quickly show you the second one.\n\nChannel 1: Alright. Okay. In we go.\n\nChannel 0: Mhmm.\n\nChannel 1: Oh, it's freezing in this house. Alright. Let's go again.\n\nChannel 0: Alright. So when you go in, you should have that summer of super and insurances.\n\nChannel 1: So I've started it.\n\nChannel 0: Mhmm.\n\nChannel 1: Allow. Yes. Yes. Allow. Summary of super.\n\nYes.\n\nChannel 0: Yep. And\n\nChannel 1: Let\n\nChannel 0: then\n\nChannel 1: me\n\nChannel 0: if\n\nChannel 1: just\n\nChannel 0: you\n\nChannel 1: have\n\nChannel 0: press\n\nChannel 1: a\n\nChannel 0: next\n\nChannel 1: data. Next document.\n\nChannel 0: mhmm.\n\nChannel 1: So there's the the chart.\n\nChannel 0: Yes. So the chart. That's the one.\n\nChannel 1: Right.\n\nChannel 0: So with the chart, you've seen this before.\n\nChannel 1: Yep.\n\nChannel 0: Yep. Perfect. So it is one. Vanguard does publish one every single year, which is good. So the next one should come out soon because it's around the end of the financial year that they release one, but it is a good visual representation of what we are talking about when we're talking about the market.\n\nNow I did wanted to show you here as well how this relates back to your growth profile just to make sure you are still comfortable with that.\n\nChannel 1: Yep.\n\nChannel 0: So with a growth profile, it is for investors who are, you know, wanting to to get as much as you can out of your situation. You don't have a bit of time until retirement.\n\nChannel 1: Yep.\n\nChannel 0: But also understand that there will be some ups and downs and market fluctuations in the short term in in\n\nChannel 1: Yep.\n\nChannel 0: order to get that growth. Now we also wanna factor in a time frame, so making sure you have enough time in the market for these kind of ups and downs that you can see here. And typically speaking, in a growth portfolio, we wanna allow about six years until retirement, so when you wanna take it all out. So, obviously, for your kind of plan at the moment, it does allow align pretty well of when you wanna semi retire. And, obviously, if you don't wanna take out everything and keep working, you have enough time in the market to be in that growth portfolio.\n\nChannel 1: Yes.\n\nChannel 0: Now how that also then kind of relates through the asset classes, so how your money is invested, is that you will have about 80% invested in those top four here. So that's a combination of the top four.\n\nChannel 1: Yep.\n\nChannel 0: So you can see your light green, which is, like, your US shares. You then have your dark green, which is, like, your Australian shares. You have the yellow, which is, like, international, and then\n\nChannel 1: Yep.\n\nChannel 0: property as well. So it's about 80% in these combined. And you can see these are the ones that do grow the most but also fluctuate. And then you do have about 20 in the bottom, which are your defensive. So you can see these don't grow as much.\n\nThey're a little bit more stable. So it's that kind of combination of wanting to grow your super, a little bit of the defensive, but mainly in that growth component. Does that make sense?\n\nChannel 1: Yep. Yep. It\n\nChannel 0: Yep.\n\nChannel 1: does.\n\nChannel 0: Perfect. And are you still happy with that growth profile otherwise?\n\nChannel 1: Yeah. Yeah. Absolutely.\n\nChannel 0: Yep. Beautiful. So if you press next for me, you might have to press next a couple of times to get back to where we were.\n\nChannel 1: The performance detail.\n\nChannel 0: Yep.\n\nChannel 1: Acceleration plus too far. Keep going.\n\nChannel 0: Yep. So that acceleration plus too far, that was just a confirmation for your insurances in that world just to say that's all paid and up to date. Yep.\n\nChannel 1: So I'm I'm on the page that has eight three services guide.\n\nChannel 0: Yep. And then the last\n\nChannel 1: And then\n\nChannel 0: one.\n\nChannel 1: then I go to the next.\n\nChannel 0: Yes.\n\nChannel 1: Next. This one is\n\nChannel 0: Is that\n\nChannel 1: the\n\nChannel 0: a\n\nChannel 1: review.\n\nChannel 0: consent?\n\nChannel 1: Please. So go\n\nChannel 0: Yes.\n\nChannel 1: it says click to start, so I'm not clicking to start yet.\n\nChannel 0: Yeah. So this one here is\n\nChannel 1: Mhmm.\n\nChannel 0: if you're happy\n\nChannel 1: Yes.\n\nChannel 0: to do so, it will ask for your signature. Now there is no changes whatsoever, Susie, in regards to that fee structure. It stays exactly the same at 1.65 from super. So\n\nChannel 1: Mhmm.\n\nChannel 0: no increases or changes to the fee structure, which is good, and it is also not a lock in contract. So if at any point in time you are not happy or if you decide to move overseas or wherever it might be, there's no lock in contract.\n\nChannel 1: Yep.\n\nChannel 0: But by signing this, otherwise, it just allows us to keep managing everything for you in the meantime.\n\nChannel 1: Yep. It I'm\n\nChannel 0: Do you\n\nChannel 1: happy\n\nChannel 0: have\n\nChannel 1: to\n\nChannel 0: any\n\nChannel 1: go\n\nChannel 0: questions?\n\nChannel 1: all that.\n\nChannel 0: Okay. Beautiful. If you then press start, it should allow you just to add that one signature and date. The date usually happens automatically.\n\nChannel 1: Yep. So I click start. Click to\n\nChannel 0: Yes.\n\nChannel 1: start.\n\nChannel 0: Yep.\n\nChannel 1: So it's got full name on there. The date\n\nChannel 0: Yep.\n\nChannel 1: is not on there. My name's\n\nChannel 0: Okay.\n\nChannel 1: on there, but the date's not.\n\nChannel 0: And if does it say ask you to do, like, a scribble, like a little signature?\n\nChannel 1: Yeah. So it's got full name and it's got Susan\n\nChannel 0: Yep.\n\nChannel 1: Christie up there and then it's signature underneath. So\n\nChannel 0: Yep. If you click on the little box where it says signature, it should allow you to type a draw signature, usually.\n\nChannel 1: well, there's there's already a signature on there.\n\nChannel 0: Okay. Maybe if you have done it before.\n\nChannel 1: Yep.\n\nChannel 0: If you add the date,\n\nChannel 1: I don't know. It says I choose sign.\n\nChannel 0: Yep.\n\nChannel 1: Yep. And then the date.\n\nChannel 0: Yep. To the July 30, which is pretty crazy. It's the end of\n\nChannel 1: Yeah.\n\nChannel 0: July\n\nChannel 1: So\n\nChannel 0: already.\n\nChannel 1: it come up already anyway. So\n\nChannel 0: Okay.\n\nChannel 1: when you couldn't\n\nChannel 0: And\n\nChannel 1: click\n\nChannel 0: the\n\nChannel 1: on it, and\n\nChannel 0: that's\n\nChannel 1: it's\n\nChannel 0: beautiful.\n\nChannel 1: asking me to validate it.\n\nChannel 0: Yes. If you press validate, what that does, it it will then load, and then it will automatically send it back to me. And then it should also save. So if that you wanna go back into the email, if you wanna go back and have a look at the documents, that's all there for you. If\n\nChannel 1: Yes.\n\nChannel 0: for some reason you can't, just just always give us a call. We have and keep all these documents on file for you. So I'll just refresh and see if that comes through. Sometimes\n\nChannel 1: There\n\nChannel 0: in\n\nChannel 1: you go. That's\n\nChannel 0: a\n\nChannel 1: fine,\n\nChannel 0: little\n\nChannel 1: and it's\n\nChannel 0: bit slower.\n\nChannel 1: it says, hello, Susan. Blah blah blah. Yeah. That\n\nChannel 0: Yes.\n\nChannel 1: one, it says it's signed now.\n\nChannel 0: Okay. Beautiful. I'll keep a little look at that. Sometimes it does. Oh, beautiful.\n\nYep. That has come through already, which is great. So like I said, Susie, I will go back to Larissa, and\n\nChannel 1: Mhmm.\n\nChannel 0: they will finalize all that remediation for you. You will receive a letter if there's, you know, any outcomes or anything like that. If you were disadvantaged by the glitch in the system, again, we're obviously very sorry for the for the glitch, but the good thing is that you will not be disadvantaged at all. And if there's any remediation, then you will get compensated for that.\n\nChannel 1: Oh, that's cool. Hey,\n\nChannel 0: Yeah.\n\nChannel 1: listen.\n\nChannel 0: Beautiful.\n\nChannel 1: I've got I got a an email from where is it? From Rick.\n\nChannel 0: Yes.\n\nChannel 1: And it says, remind us, Susan, your insurance is changing.\n\nChannel 0: Yep.\n\nChannel 1: Do\n\nChannel 0: When\n\nChannel 1: I\n\nChannel 0: did\n\nChannel 1: have\n\nChannel 0: you\n\nChannel 1: to\n\nChannel 0: get\n\nChannel 1: oh,\n\nChannel 0: that\n\nChannel 1: I\n\nChannel 0: email?\n\nChannel 1: actually have to ring them because I've I've they're the only ones that haven't rang up about my change of address.\n\nChannel 0: Change of address. Yep.\n\nChannel 1: Yeah. Because you guys can't do because I rang you guys and\n\nChannel 0: No.\n\nChannel 1: and\n\nChannel 0: Yeah.\n\nChannel 1: you guys said to me that I have to\n\nChannel 0: Yeah.\n\nChannel 1: I have to actually ring them and I I kinda knew I did anyway. So yeah. I've\n\nChannel 0: Just\n\nChannel 1: been here\n\nChannel 0: the\n\nChannel 1: for\n\nChannel 0: address.\n\nChannel 1: a couple of months now. So\n\nChannel 0: Yeah. Beautiful. But with the insurances as well, because, obviously, when we do the remediation because at the moment, you have double ups, so you do have the ones in Netwealth that you were supposed to have, which is great. So part of that kind of remediation is that Larissa will then, because you don't need both of them, is to\n\nChannel 1: Yep.\n\nChannel 0: then complete that that research. Do you know when you got got that email at all?\n\nChannel 1: I think it was yesterday.\n\nChannel 0: Yesterday.\n\nChannel 1: Let me\n\nChannel 0: Okay.\n\nChannel 1: see.\n\nChannel 0: No. That\n\nChannel 1: I think\n\nChannel 0: is\n\nChannel 1: it was. Where are we?\n\nChannel 0: Yep.\n\nChannel 1: No. It was today. 10:10 o seven today.\n\nChannel 0: Okay. No problem. We have access, so we can call best anyway\n\nChannel 1: Yep.\n\nChannel 0: and just to kind of check-in. So I will just let Larissa know that you got that email, but I wouldn't worry too much about it if you just said it's it's changing a little bit because that will be all part of that remediation review anyway.\n\nChannel 1: Yes.\n\nChannel 0: But thank you for letting me know, and I will pass that on. Do you have any other questions or anything for me at this point, otherwise, before I let you go and enjoy the rest of your afternoon?\n\nChannel 1: Yeah. No. I've got nothing at all. You guys you guys are really good, man. You cover everything,\n\nChannel 0: That's\n\nChannel 1: can\n\nChannel 0: great.\n\nChannel 1: you make it you dumb it down for me so much because I'm I'm very dyslexic. You know? I'm actually\n\nChannel 0: That's\n\nChannel 1: quite\n\nChannel 0: just\n\nChannel 1: proud of myself because I've\n\nChannel 0: yeah.\n\nChannel 1: lost a budget, and\n\nChannel 0: Yeah.\n\nChannel 1: I'm doing all\n\nChannel 0: You\n\nChannel 1: this on\n\nChannel 0: should\n\nChannel 1: my own\n\nChannel 0: be.\n\nChannel 1: and yeah.\n\nChannel 0: You should be very proud. And,\n\nChannel 1: Yeah.\n\nChannel 0: you know, we're also here to help educate everybody regardless of where their standing is and how much prior knowledge or whatever it is, because we have clients from all different walks of life with all different levels of understanding. And, you know, part of part of the role is making sure that you understand what we are talking about and that you are happy with it in whatever\n\nChannel 1: Yep.\n\nChannel 0: form and capacity that is. But I think you have a really good understanding, and budgeting is fantastic that you've been on that. So well\n\nChannel 1: Yeah. Well, it was it was the reason\n\nChannel 0: done.\n\nChannel 1: that told me to do it. Like, she said,\n\nChannel 0: Yeah.\n\nChannel 1: go and open the other bank account where\n\nChannel 0: Mhmm.\n\nChannel 1: the money just goes in and you can't touch it, and\n\nChannel 0: Yep.\n\nChannel 1: then make one of my other bank accounts where you put whatever as soon as you get paid, I transfer\n\nChannel 0: Yep.\n\nChannel 1: into\n\nChannel 0: And that\n\nChannel 1: my\n\nChannel 0: separates\n\nChannel 1: debit account\n\nChannel 0: it?\n\nChannel 1: where it automatically\n\nChannel 0: Yeah.\n\nChannel 1: comes out everything that needs to come out, and then whatever's\n\nChannel 0: Yep.\n\nChannel 1: left is what\n\nChannel 0: Yep.\n\nChannel 1: I have.\n\nChannel 0: Yeah.\n\nChannel 1: So and I'm even\n\nChannel 0: Oh,\n\nChannel 1: budgeting\n\nChannel 0: good.\n\nChannel 1: that. Like, this is\n\nChannel 0: That's\n\nChannel 1: ridiculous.\n\nChannel 0: good.\n\nChannel 1: Yeah.\n\nChannel 0: And you've cleared out some debts and moved,\n\nChannel 1: Yes.\n\nChannel 0: and it's yeah. It's all going good.\n\nChannel 1: It's just patience and just waiting and you know what\n\nChannel 0: Yes.\n\nChannel 1: I mean? Like\n\nChannel 0: Yeah. It doesn't happen overnight, unfortunately.\n\nChannel 1: no. It doesn't. It takes\n\nChannel 0: No.\n\nChannel 1: a good twelve months or so before anything before you can actually see anything. But\n\nChannel 0: Yeah.\n\nChannel 1: yeah.\n\nChannel 0: But\n\nChannel 1: Just\n\nChannel 0: you're\n\nChannel 1: being\n\nChannel 0: under\n\nChannel 1: debt free is because\n\nChannel 0: yeah.\n\nChannel 1: I've\n\nChannel 0: You're\n\nChannel 1: never\n\nChannel 0: under\n\nChannel 1: been good with money ever.\n\nChannel 0: yeah.\n\nChannel 1: Ever been good with money. I'm hopeless with it. Like, I mean I mean, if you add up the salary, like, I got a $197,000 when mom first passed away because she had an investor, and there was liquid assets and everything else that that was trickling through. And then when we sold the house, that was another $147,000 I got. So\n\nChannel 0: Yeah.\n\nChannel 1: for a good five years or so, I was living pretty much comfortably with, you know, I didn't need to budget. I could just get whatever I wanted. You know? I\n\nChannel 0: Yep.\n\nChannel 1: kind of maybe piddled it away a little bit, but you know what? Like, I'm not that type of person that, you know, I'm not a materialistic person in wanting to own my own home. You know? I just I don't wanna\n\nChannel 0: Yep.\n\nChannel 1: be tied down to anything. I'm not saying\n\nChannel 0: Yep.\n\nChannel 1: that people who own their own you you know, you're not materialistic,\n\nChannel 0: Yep.\n\nChannel 1: but that's\n\nChannel 0: Yep.\n\nChannel 1: not me. You\n\nChannel 0: No.\n\nChannel 1: know what I mean? And\n\nChannel 0: You\n\nChannel 1: I\n\nChannel 0: value\n\nChannel 1: always state\n\nChannel 0: experiences.\n\nChannel 1: when I got this thing. It took me ten\n\nChannel 0: Yes.\n\nChannel 1: years to find the thing.\n\nChannel 0: Yeah.\n\nChannel 1: You know? And then when I\n\nChannel 0: No.\n\nChannel 1: finally found it, I was like, hell yeah. This is what I wanna do. So\n\nChannel 0: And and that's great. And experiences as well, that stuff that sticks with you. You know,\n\nChannel 1: yes.\n\nChannel 0: I'm very much like that experiences over materialistic stuff for sure. Because\n\nChannel 1: Yes.\n\nChannel 0: that's the memories. Like, even if you, you know, think back of childhood and stuff, for me, I don't remember all the presents, but I remember for you the family holiday and stuff like that.\n\nChannel 1: Oh, yeah. Yeah.\n\nChannel 0: Sorry.\n\nChannel 1: Yeah.\n\nChannel 0: I'm\n\nChannel 1: And,\n\nChannel 0: totally\n\nChannel 1: like,\n\nChannel 0: with\n\nChannel 1: you know,\n\nChannel 0: you there.\n\nChannel 1: it's it is. And, I mean, I'm very family orientated. Like, I've you know, we're very close knit us, Christie's, and Norwell's, and,\n\nChannel 0: Yeah.\n\nChannel 1: yeah, we are. And we like to do things together and everything else, but, yeah, I'm just I know what I wanna do, and,\n\nChannel 0: Yeah.\n\nChannel 1: eventually,\n\nChannel 0: Now it's time\n\nChannel 1: I\n\nChannel 0: for\n\nChannel 1: wanna\n\nChannel 0: you to\n\nChannel 1: do\n\nChannel 0: focus\n\nChannel 1: it. So\n\nChannel 0: on you.\n\nChannel 1: yeah. Well, yeah. I mean, I've I mean, Jake's nine and, you know, it's it's always all about me. I'm a very yeah. I've had a I've had a lot of crap happen to me over the years.\n\nAnd\n\nChannel 0: Yeah.\n\nChannel 1: because I'm\n\nChannel 0: Yeah.\n\nChannel 1: I'm a Scorpio, so I'm kind of I will help anybody, and I always get financially burnt or, you know, emotionally burnt. I'm always the one that gets hurt all the time, and I'm just I've had enough. I've\n\nChannel 0: Yeah.\n\nChannel 1: seriously\n\nChannel 0: Yeah.\n\nChannel 1: had enough. And, you know,\n\nChannel 0: And\n\nChannel 1: people\n\nChannel 0: now is\n\nChannel 1: come\n\nChannel 0: the\n\nChannel 1: and ask me for help or whatever. Like,\n\nChannel 0: time.\n\nChannel 1: you\n\nChannel 0: No.\n\nChannel 1: know, I've I've been\n\nChannel 0: There's\n\nChannel 1: in some\n\nChannel 0: a point.\n\nChannel 1: dark places and,\n\nChannel 0: Yeah.\n\nChannel 1: you know,\n\nChannel 0: There's\n\nChannel 1: and I'm\n\nChannel 0: a there's\n\nChannel 1: like,\n\nChannel 0: a point. Yeah.\n\nChannel 1: the universe\n\nChannel 0: There's a point.\n\nChannel 1: is never gonna let me leave.\n\nChannel 0: K. No.\n\nChannel 1: I've\n\nChannel 0: And now\n\nChannel 1: tried\n\nChannel 0: is\n\nChannel 1: once,\n\nChannel 0: the time.\n\nChannel 1: but I'm only here for\n\nChannel 0: Yeah.\n\nChannel 1: the universe's entertainment. So\n\nChannel 0: And now it's\n\nChannel 1: I\n\nChannel 0: time\n\nChannel 1: might\n\nChannel 0: for you\n\nChannel 1: as\n\nChannel 0: to live\n\nChannel 1: well make\n\nChannel 0: your life,\n\nChannel 1: good.\n\nChannel 0: enjoy retirement,\n\nChannel 1: Right?\n\nChannel 0: and\n\nChannel 1: Yeah.\n\nChannel 0: now it's\n\nChannel 1: Well,\n\nChannel 0: time\n\nChannel 1: I\n\nChannel 0: for\n\nChannel 1: might\n\nChannel 0: you\n\nChannel 1: as\n\nChannel 0: to\n\nChannel 1: well\n\nChannel 0: focus\n\nChannel 1: make\n\nChannel 0: on\n\nChannel 1: good.\n\nChannel 0: you.\n\nChannel 1: So,\n\nChannel 0: Yeah.\n\nChannel 1: you know, nothing's gonna happen to me. I know it why because\n\nChannel 0: Yeah.\n\nChannel 1: I mean, you ever seen that the Truman Show?\n\nChannel 0: No. I don't think I have.\n\nChannel 1: Well, that's me. That is me. You\n\nChannel 0: Well,\n\nChannel 1: need to\n\nChannel 0: I\n\nChannel 1: watch\n\nChannel 0: have\n\nChannel 1: it.\n\nChannel 0: to have\n\nChannel 1: It's\n\nChannel 0: a\n\nChannel 1: a\n\nChannel 0: look\n\nChannel 1: very\n\nChannel 0: at it\n\nChannel 1: interesting\n\nChannel 0: now.\n\nChannel 1: show. You need\n\nChannel 0: Yes.\n\nChannel 1: need to watch it, and then you'll go, oh, wow. Now I know what\n\nChannel 0: Oh,\n\nChannel 1: she's talking about. Yes. That's\n\nChannel 0: What\n\nChannel 1: me.\n\nChannel 0: was it what was it called? Did you say again?\n\nChannel 1: It's called The Truman Show. It's got Jim\n\nChannel 0: Zip\n\nChannel 1: Carey\n\nChannel 0: through.\n\nChannel 1: in it.\n\nChannel 0: Yeah. No. I'll\n\nChannel 1: It's\n\nChannel 0: have to\n\nChannel 1: kind\n\nChannel 0: add it\n\nChannel 1: of\n\nChannel 0: on\n\nChannel 1: like\n\nChannel 0: my list.\n\nChannel 1: it's kind of like big brother\n\nChannel 0: Oh, yes. Yep.\n\nChannel 1: where he's oblivious that the entire world he is like a TV show. The entire world watches him. All and\n\nChannel 0: Oh,\n\nChannel 1: he's oblivious to it.\n\nChannel 0: yeah.\n\nChannel 1: You know? And nothing happens to him. And that's me.\n\nChannel 0: That's that's\n\nChannel 1: They're\n\nChannel 0: good.\n\nChannel 1: like,\n\nChannel 0: But I'll\n\nChannel 1: let's\n\nChannel 0: I'll\n\nChannel 1: just dump\n\nChannel 0: have to\n\nChannel 1: some more crap on this person. You know what I mean?\n\nChannel 0: yeah.\n\nChannel 1: See how much she can take. That's\n\nChannel 0: Yeah.\n\nChannel 1: what it is. And it's a it's a very eye opening, you know,\n\nChannel 0: Yeah.\n\nChannel 1: movie. And I think that we are actually moving towards that because of the way technology is, you know. So\n\nChannel 0: Yes. Yeah.\n\nChannel 1: and\n\nChannel 0: Well,\n\nChannel 1: my nine\n\nChannel 0: I'll have\n\nChannel 1: year\n\nChannel 0: to\n\nChannel 1: old is in big trouble because he\n\nChannel 0: yeah.\n\nChannel 1: he's he's lost privileges to all his devices. And\n\nChannel 0: Mhmm.\n\nChannel 1: now he's gonna fully get seen in his journey when he comes home here. I'll be like, dude, you know, I have to be because his other parent rang me yesterday and said this is what's going on. And I was like, oh god. Great. Now I'm gonna be the bearer of bad news when I pick him up from school tomorrow.\n\nLike, you can't have your devices,\n\nChannel 0: Yeah.\n\nChannel 1: but we'll do other\n\nChannel 0: Yeah.\n\nChannel 1: stuff, like, you know\n\nChannel 0: Yeah. And also learning consequences. You know?\n\nChannel 1: yeah.\n\nChannel 0: That's important. Yeah.\n\nChannel 1: But it's it's absolutely scary, these, you know, the Internet and all that with these kids because some of the stuff that he watches is like, you know, I don't like it. And I make sure that when he's here, he doesn't watch it. But\n\nChannel 0: Yeah.\n\nChannel 1: it is\n\nChannel 0: Yeah.\n\nChannel 1: scary how and and we've got no control over it it as as parents.\n\nChannel 0: Nor.\n\nChannel 1: We really\n\nChannel 0: Nor.\n\nChannel 1: don't. You\n\nChannel 0: Nor.\n\nChannel 1: know? I've come from a I'm a Gen X fan, so I've drank out of taps and, you know,\n\nChannel 0: Yep.\n\nChannel 1: going down that hot freaking metal slide and burnt four degree burns on my backside and you know what I mean? You know where\n\nChannel 0: But you\n\nChannel 1: you\n\nChannel 0: still\n\nChannel 1: are\n\nChannel 0: had\n\nChannel 1: because\n\nChannel 0: doing well?\n\nChannel 1: yeah. You know? I've got\n\nChannel 0: Yeah.\n\nChannel 1: the thermostat when I was in trouble and yeah.\n\nChannel 0: Yep.\n\nChannel 1: You know?\n\nChannel 0: Yep.\n\nChannel 1: And I think everything changed with these kids these days when we gave them the power to go,\n\nChannel 0: Yep.\n\nChannel 1: no. You can't speak to me like that, and you can't do that to me. And that's\n\nChannel 0: Yeah.\n\nChannel 1: when and the whole world went to shit because of that.\n\nChannel 0: Yeah.\n\nChannel 1: And now all\n\nChannel 0: Yeah.\n\nChannel 1: these Internet stuff, and it's like, so I don't\n\nChannel 0: Yeah.\n\nChannel 1: know.\n\nChannel 0: No. It's\n\nChannel 1: I might\n\nChannel 0: very\n\nChannel 1: give him a little treat. Give him some\n\nChannel 0: scary.\n\nChannel 1: Pokemon cards or something.\n\nChannel 0: You've been bad. You don't get this, but here's\n\nChannel 1: But\n\nChannel 0: a little\n\nChannel 1: I'm\n\nChannel 0: consolation.\n\nChannel 1: I'm not condoning his behavior at school. He's\n\nChannel 0: No.\n\nChannel 1: on a\n\nChannel 0: No.\n\nChannel 1: report card too, and I'm like, no. No. No. No. No.\n\nOkay.\n\nChannel 0: Yeah.\n\nChannel 1: He's\n\nChannel 0: Well,\n\nChannel 1: definitely\n\nChannel 0: hopefully,\n\nChannel 1: my child\n\nChannel 0: he\n\nChannel 1: because I was on a report card too.\n\nChannel 0: well,\n\nChannel 1: Yeah.\n\nChannel 0: hopefully, he'll he'll he'll be good for you moving forward.\n\nChannel 1: He's always good. He's a good kid.\n\nChannel 0: Oh, that's that's good. And and like I said, Susie, if there's anything you ever need at any point in time, just call the office. Both me and Larissa are always here. If you need anything and if you are ever up in the area, just just let us know, and you're more\n\nChannel 1: Yes.\n\nChannel 0: than welcome to pop into the office and say hello.\n\nChannel 1: I have you guys on speed dial. So yeah.\n\nChannel 0: Yeah.\n\nChannel 1: Very\n\nChannel 0: Great.\n\nChannel 1: good. Yeah. Thanks,\n\nChannel 0: Beautiful.\n\nChannel 1: Pete,\n\nChannel 0: Well,\n\nChannel 1: man. I really appreciate your call.\n\nChannel 0: no problem at all, Susie. I will let you go, and anything you need, just let me\n\nChannel 1: Alright. No problem.\n\nChannel 0: know.\n\nChannel 1: So you have a good afternoon,\n\nChannel 0: Alright.\n\nChannel 1: Ed.\n\nChannel 0: You too. We'll speak soon.\n\nChannel 1: Alright. Thanks\n\nChannel 0: Alright.\n\nChannel 1: then. See you.\n\nChannel 0: Bye.\n\nChannel 1: Bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.68,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.034811027348041534}],"sentiment":"neutral","sentiment_score":0.034811027348041534,"channel":1,"num_words":1,"start":1.68,"end":2.1799998},{"sentences":[{"text":"Good afternoon.","start":3.36,"end":4.08,"sentiment":"neutral","sentiment_score":0.2529640942811966},{"text":"Is this Susie?","start":4.08,"end":4.98,"sentiment":"neutral","sentiment_score":0.11937955270210902}],"sentiment":"neutral","sentiment_score":0.17281336933374405,"channel":0,"num_words":5,"start":3.36,"end":4.98},{"sentences":[{"text":"Yes.","start":5.3599997,"end":5.7599998,"sentiment":"neutral","sentiment_score":0.12396185100078584},{"text":"It is.","start":5.7599998,"end":6.5,"sentiment":"neutral","sentiment_score":0.1110093854367733}],"sentiment":"neutral","sentiment_score":0.11532687395811081,"channel":1,"num_words":3,"start":5.3599997,"end":6.5},{"sentences":[{"text":"This is Veronica from Oakview Financial.","start":6.64,"end":8.74,"sentiment":"neutral","sentiment_score":0.14029460524519285},{"text":"How are you?","start":8.88,"end":9.7,"sentiment":"neutral","sentiment_score":0.14271379013856253}],"sentiment":"neutral","sentiment_score":0.1411010002096494,"channel":0,"num_words":9,"start":6.64,"end":9.7},{"sentences":[{"text":"I'm good.","start":9.76,"end":10.48,"sentiment":"positive","sentiment_score":0.561164140701294},{"text":"I've been awaiting your call.","start":10.48,"end":12.0199995,"sentiment":"positive","sentiment_score":0.46332272291183474}],"sentiment":"positive","sentiment_score":0.49127741370882305,"channel":1,"num_words":7,"start":9.76,"end":12.0199995},{"sentences":[{"text":"That's good.","start":12.719999,"end":13.44,"sentiment":"positive","sentiment_score":0.5957809090614319},{"text":"So you're ready for your annual review?","start":13.44,"end":15.219999,"sentiment":"neutral","sentiment_score":0.28048175999096464}],"sentiment":"positive","sentiment_score":0.35054823756217957,"channel":0,"num_words":9,"start":12.719999,"end":15.219999},{"sentences":[{"text":"Sure am.","start":15.934999,"end":16.755,"sentiment":"neutral","sentiment_score":0.15625817328691483}],"sentiment":"neutral","sentiment_score":0.15625817328691483,"channel":1,"num_words":2,"start":15.934999,"end":16.755},{"sentences":[{"text":"Yep.","start":16.685,"end":17.185,"sentiment":"neutral","sentiment_score":0.1841636598110199},{"text":"Perfect.","start":17.324999,"end":17.824999,"sentiment":"positive","sentiment_score":0.3656138777732849},{"text":"Now before I do go any further, I just need to let you know that our calls are being recorded for quality and coaching purposes, if that's okay.","start":18.125,"end":25.825,"sentiment":"neutral","sentiment_score":0.04911882982456258}],"sentiment":"neutral","sentiment_score":0.06417015908906858,"channel":0,"num_words":30,"start":16.685,"end":25.825},{"sentences":[{"text":"Yep.","start":26.255,"end":26.755,"sentiment":"neutral","sentiment_score":0.10802526772022247}],"sentiment":"neutral","sentiment_score":0.10802526772022247,"channel":1,"num_words":1,"start":26.255,"end":26.755},{"sentences":[{"text":"Perfect.","start":27.404999,"end":27.904999,"sentiment":"neutral","sentiment_score":0.23004432022571564},{"text":"And just for security purposes, just so that I can confirm I'm speaking with the right person, could I please get you to confirm your full name, date of birth, and address, please?","start":28.16,"end":37.78,"sentiment":"neutral","sentiment_score":0.07685281212131183}],"sentiment":"neutral","sentiment_score":0.08135844471261781,"channel":0,"num_words":34,"start":27.404999,"end":37.78},{"sentences":[{"text":"My full name is Susan Louisa Christie, and my date of birth is 03/1172.","start":38.34,"end":47.905,"sentiment":"neutral","sentiment_score":0.02700555550732783}],"sentiment":"neutral","sentiment_score":0.02700555550732783,"channel":1,"num_words":14,"start":38.34,"end":47.905},{"sentences":[{"text":"Yep.","start":48.415,"end":48.915,"sentiment":"neutral","sentiment_score":0.028070945292711254}],"sentiment":"neutral","sentiment_score":0.028070945292711254,"channel":0,"num_words":1,"start":48.415,"end":48.915},{"sentences":[{"text":"What was the other thing?","start":48.525,"end":49.665,"sentiment":"neutral","sentiment_score":0.02121587358415127}],"sentiment":"neutral","sentiment_score":0.02121587358415127,"channel":1,"num_words":5,"start":48.525,"end":49.665},{"sentences":[{"text":"Just your address as well, please.","start":50.175003,"end":51.875,"sentiment":"neutral","sentiment_score":0.022574260209997494}],"sentiment":"neutral","sentiment_score":0.022574260209997494,"channel":0,"num_words":6,"start":50.175003,"end":51.875},{"sentences":[{"text":"Address is Number 9 A Woodford Avenue, Warrilla, New South Wales.","start":52.045,"end":56.545,"sentiment":"neutral","sentiment_score":0.02213471365923231}],"sentiment":"neutral","sentiment_score":0.02213471365923231,"channel":1,"num_words":11,"start":52.045,"end":56.545},{"sentences":[{"text":"Yep.","start":57.26,"end":57.76,"sentiment":"neutral","sentiment_score":0.11156189441680908},{"text":"Perfect.","start":58.059998,"end":58.559998,"sentiment":"positive","sentiment_score":0.4165353775024414},{"text":"That's exactly what I have here.","start":59.5,"end":62.0,"sentiment":"positive","sentiment_score":0.44931089381376904},{"text":"How's your day been so far?","start":62.54,"end":64.38,"sentiment":"neutral","sentiment_score":0.12387233848373096},{"text":"Been busy?","start":64.38,"end":65.115,"sentiment":"neutral","sentiment_score":-0.034209384582936764}],"sentiment":"neutral","sentiment_score":0.24367361853364855,"channel":0,"num_words":16,"start":57.26,"end":65.115},{"sentences":[{"text":"No.","start":66.09,"end":66.59,"sentiment":"neutral","sentiment_score":-0.09180578589439392},{"text":"Not really.","start":67.369995,"end":67.93,"sentiment":"neutral","sentiment_score":-0.12488021329045296},{"text":"Hang on.","start":67.93,"end":68.75,"sentiment":"neutral","sentiment_score":-0.1252456195652485},{"text":"There we go.","start":69.53,"end":70.51,"sentiment":"neutral","sentiment_score":-0.03158808251221975},{"text":"I finally moved and all my boxes are emptied.","start":72.365,"end":77.424995,"sentiment":"neutral","sentiment_score":0.04414416808221075}],"sentiment":"neutral","sentiment_score":-0.017030834494268194,"channel":1,"num_words":17,"start":66.09,"end":77.424995},{"sentences":[{"text":"Oh, yes?","start":77.91499,"end":78.814995,"sentiment":"neutral","sentiment_score":0.05560092069208622}],"sentiment":"neutral","sentiment_score":0.05560092069208622,"channel":0,"num_words":2,"start":77.91499,"end":78.814995},{"sentences":[{"text":"And so I just had to on the way home from work, home in the storage shed to get yes.","start":78.365,"end":84.924995,"sentiment":"neutral","sentiment_score":0.054133395105600356},{"text":"I will feed you.","start":84.924995,"end":85.71,"sentiment":"neutral","sentiment_score":0.08704647608101368},{"text":"To get my son's air hockey machine.","start":86.19,"end":88.61,"sentiment":"neutral","sentiment_score":0.06781268013375145}],"sentiment":"neutral","sentiment_score":0.06146911507652652,"channel":1,"num_words":31,"start":78.365,"end":88.61},{"sentences":[{"text":"Yep.","start":90.03,"end":90.53,"sentiment":"neutral","sentiment_score":0.03836990147829056}],"sentiment":"neutral","sentiment_score":0.03836990147829056,"channel":0,"num_words":1,"start":90.03,"end":90.53},{"sentences":[{"text":"And I just put","start":90.35,"end":90.99,"sentiment":"neutral","sentiment_score":-0.014778743032366037}],"sentiment":"neutral","sentiment_score":-0.014778743032366037,"channel":1,"num_words":4,"start":90.35,"end":90.99},{"sentences":[{"text":"Can't","start":90.83,"end":91.07,"sentiment":"neutral","sentiment_score":-0.03377392515540123}],"sentiment":"neutral","sentiment_score":-0.03377392515540123,"channel":0,"num_words":1,"start":90.83,"end":91.07},{"sentences":[{"text":"the","start":90.99,"end":91.15,"sentiment":"neutral","sentiment_score":-0.09011577069759368}],"sentiment":"neutral","sentiment_score":-0.09011577069759368,"channel":1,"num_words":1,"start":90.99,"end":91.15},{"sentences":[{"text":"forget","start":91.07,"end":91.47,"sentiment":"neutral","sentiment_score":-0.06780057400465012}],"sentiment":"neutral","sentiment_score":-0.06780057400465012,"channel":0,"num_words":1,"start":91.07,"end":91.47},{"sentences":[{"text":"legs back","start":91.15,"end":91.63,"sentiment":"neutral","sentiment_score":-0.07374795526266098}],"sentiment":"neutral","sentiment_score":-0.07374795526266098,"channel":1,"num_words":2,"start":91.15,"end":91.63},{"sentences":[{"text":"that.","start":91.47,"end":91.845,"sentiment":"neutral","sentiment_score":-0.031737543642520905}],"sentiment":"neutral","sentiment_score":-0.031737543642520905,"channel":0,"num_words":1,"start":91.47,"end":91.845},{"sentences":[{"text":"on it.","start":91.63,"end":92.369995,"sentiment":"neutral","sentiment_score":-0.012386041693389416}],"sentiment":"neutral","sentiment_score":-0.012386041693389416,"channel":1,"num_words":2,"start":91.63,"end":92.369995},{"sentences":[{"text":"Can't forget 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going.","start":2754.735,"end":2755.475,"sentiment":"neutral","sentiment_score":0.17733310163021088}],"sentiment":"neutral","sentiment_score":0.12674793849388757,"channel":1,"num_words":6,"start":2752.815,"end":2755.475},{"sentences":[{"text":"Yep.","start":2755.275,"end":2755.59,"sentiment":"neutral","sentiment_score":0.043955687433481216},{"text":"So that acceleration plus too far, that was just a confirmation for your insurances in that world just to say that's all paid and up to date.","start":2755.9102,"end":2764.09,"sentiment":"positive","sentiment_score":0.5224874273494438},{"text":"Yep.","start":2765.27,"end":2765.77,"sentiment":"neutral","sentiment_score":0.25163769721984863}],"sentiment":"positive","sentiment_score":0.49664668700304526,"channel":0,"num_words":29,"start":2755.275,"end":2765.77},{"sentences":[{"text":"So I'm I'm on the page that has eight three services 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forward.","start":3540.8098,"end":3544.91,"sentiment":"positive","sentiment_score":0.5196121394634247}],"sentiment":"positive","sentiment_score":0.5196121394634247,"channel":0,"num_words":10,"start":3540.8098,"end":3544.91},{"sentences":[{"text":"He's always good.","start":3545.275,"end":3546.075,"sentiment":"positive","sentiment_score":0.731118381023407},{"text":"He's a good kid.","start":3546.075,"end":3547.135,"sentiment":"positive","sentiment_score":0.732565313577652}],"sentiment":"positive","sentiment_score":0.7319451996258327,"channel":1,"num_words":7,"start":3545.275,"end":3547.135},{"sentences":[{"text":"Oh, that's that's good.","start":3546.89,"end":3548.3298,"sentiment":"positive","sentiment_score":0.655204638838768},{"text":"And and like I said, Susie, if there's anything you ever need at any point in time, just call the office.","start":3548.3298,"end":3553.7898,"sentiment":"neutral","sentiment_score":0.24368721317677272},{"text":"Both me and Larissa are always here.","start":3554.145,"end":3555.5051,"sentiment":"neutral","sentiment_score":0.3110318865094866},{"text":"If you need anything and if you are ever up in the area, just just let us know, and you're more","start":3555.5051,"end":3560.545,"sentiment":"neutral","sentiment_score":0.15420038075674147}],"sentiment":"neutral","sentiment_score":0.24818266478349577,"channel":0,"num_words":53,"start":3546.89,"end":3560.545},{"sentences":[{"text":"Yes.","start":3560.4,"end":3560.895,"sentiment":"neutral","sentiment_score":0.2291591465473175}],"sentiment":"neutral","sentiment_score":0.2291591465473175,"channel":1,"num_words":1,"start":3560.4,"end":3560.895},{"sentences":[{"text":"than welcome to pop into the office and say hello.","start":3560.545,"end":3562.885,"sentiment":"neutral","sentiment_score":0.31711942702531815}],"sentiment":"neutral","sentiment_score":0.31711942702531815,"channel":0,"num_words":10,"start":3560.545,"end":3562.885},{"sentences":[{"text":"I have you guys on speed dial.","start":3563.055,"end":3564.815,"sentiment":"neutral","sentiment_score":0.24244787650448935},{"text":"So yeah.","start":3564.815,"end":3565.555,"sentiment":"neutral","sentiment_score":0.1631876900792122}],"sentiment":"neutral","sentiment_score":0.22483450174331665,"channel":1,"num_words":9,"start":3563.055,"end":3565.555},{"sentences":[{"text":"Yeah.","start":3565.5051,"end":3566.0051,"sentiment":"neutral","sentiment_score":0.2436123937368393}],"sentiment":"neutral","sentiment_score":0.2436123937368393,"channel":0,"num_words":1,"start":3565.5051,"end":3566.0051},{"sentences":[{"text":"Very","start":3566.175,"end":3566.415,"sentiment":"positive","sentiment_score":0.7249300479888916}],"sentiment":"positive","sentiment_score":0.7249300479888916,"channel":1,"num_words":1,"start":3566.175,"end":3566.415},{"sentences":[{"text":"Great.","start":3566.225,"end":3566.725,"sentiment":"positive","sentiment_score":0.7276622653007507}],"sentiment":"positive","sentiment_score":0.7276622653007507,"channel":0,"num_words":1,"start":3566.225,"end":3566.725},{"sentences":[{"text":"good.","start":3566.415,"end":3566.915,"sentiment":"positive","sentiment_score":0.5945640206336975},{"text":"Yeah.","start":3567.055,"end":3567.555,"sentiment":"positive","sentiment_score":0.4616396427154541},{"text":"Thanks,","start":3567.695,"end":3568.095,"sentiment":"positive","sentiment_score":0.7533016204833984}],"sentiment":"positive","sentiment_score":0.6031684279441833,"channel":1,"num_words":3,"start":3566.415,"end":3568.095},{"sentences":[{"text":"Beautiful.","start":3567.78,"end":3568.26,"sentiment":"positive","sentiment_score":0.7298029065132141}],"sentiment":"positive","sentiment_score":0.7298029065132141,"channel":0,"num_words":1,"start":3567.78,"end":3568.26},{"sentences":[{"text":"Pete,","start":3568.095,"end":3568.335,"sentiment":"positive","sentiment_score":0.4484105706214905}],"sentiment":"positive","sentiment_score":0.4484105706214905,"channel":1,"num_words":1,"start":3568.095,"end":3568.335},{"sentences":[{"text":"Well,","start":3568.26,"end":3568.76,"sentiment":"positive","sentiment_score":0.4962512254714966}],"sentiment":"positive","sentiment_score":0.4962512254714966,"channel":0,"num_words":1,"start":3568.26,"end":3568.76},{"sentences":[{"text":"man.","start":3568.335,"end":3568.735,"sentiment":"positive","sentiment_score":0.5933468341827393},{"text":"I really appreciate your call.","start":3568.735,"end":3570.355,"sentiment":"positive","sentiment_score":0.7528704285621644}],"sentiment":"positive","sentiment_score":0.7262831628322601,"channel":1,"num_words":6,"start":3568.335,"end":3570.355},{"sentences":[{"text":"no problem at all, Susie.","start":3570.82,"end":3572.1,"sentiment":"positive","sentiment_score":0.34790239334106443},{"text":"I will let you go, and anything you need, just let me","start":3572.1,"end":3574.92,"sentiment":"positive","sentiment_score":0.3589908853173256}],"sentiment":"positive","sentiment_score":0.355729564147837,"channel":0,"num_words":17,"start":3570.82,"end":3574.92},{"sentences":[{"text":"Alright.","start":3575.21,"end":3575.6099,"sentiment":"neutral","sentiment_score":0.23186850547790527},{"text":"No problem.","start":3575.6099,"end":3576.17,"sentiment":"neutral","sentiment_score":0.26759716868400574}],"sentiment":"neutral","sentiment_score":0.25568761428197223,"channel":1,"num_words":3,"start":3575.21,"end":3576.17},{"sentences":[{"text":"know.","start":3576.1,"end":3576.6,"sentiment":"neutral","sentiment_score":0.26372069120407104}],"sentiment":"neutral","sentiment_score":0.26372069120407104,"channel":0,"num_words":1,"start":3576.1,"end":3576.6},{"sentences":[{"text":"So you have a good afternoon,","start":3576.17,"end":3577.39,"sentiment":"positive","sentiment_score":0.45927806695302326}],"sentiment":"positive","sentiment_score":0.45927806695302326,"channel":1,"num_words":6,"start":3576.17,"end":3577.39},{"sentences":[{"text":"Alright.","start":3576.9001,"end":3577.4001,"sentiment":"neutral","sentiment_score":0.28285205364227295}],"sentiment":"neutral","sentiment_score":0.28285205364227295,"channel":0,"num_words":1,"start":3576.9001,"end":3577.4001},{"sentences":[{"text":"Ed.","start":3577.45,"end":3577.95,"sentiment":"neutral","sentiment_score":0.22436055541038513}],"sentiment":"neutral","sentiment_score":0.22436055541038513,"channel":1,"num_words":1,"start":3577.45,"end":3577.95},{"sentences":[{"text":"You too.","start":3578.18,"end":3578.6602,"sentiment":"neutral","sentiment_score":0.2087184116244316},{"text":"We'll speak soon.","start":3578.6602,"end":3579.6401,"sentiment":"neutral","sentiment_score":0.17194742461045584}],"sentiment":"neutral","sentiment_score":0.18665581941604614,"channel":0,"num_words":5,"start":3578.18,"end":3579.6401},{"sentences":[{"text":"Alright.","start":3579.69,"end":3580.0898,"sentiment":"neutral","sentiment_score":0.17161373794078827},{"text":"Thanks","start":3580.0898,"end":3580.41,"sentiment":"positive","sentiment_score":0.4836908280849457}],"sentiment":"neutral","sentiment_score":0.327652283012867,"channel":1,"num_words":2,"start":3579.69,"end":3580.41},{"sentences":[{"text":"Alright.","start":3580.26,"end":3580.76,"sentiment":"neutral","sentiment_score":0.26589661836624146}],"sentiment":"neutral","sentiment_score":0.26589661836624146,"channel":0,"num_words":1,"start":3580.26,"end":3580.76},{"sentences":[{"text":"then.","start":3580.41,"end":3580.73,"sentiment":"neutral","sentiment_score":0.254141241312027},{"text":"See you.","start":3580.73,"end":3581.5498,"sentiment":"neutral","sentiment_score":0.30033084750175476}],"sentiment":"neutral","sentiment_score":0.28493431210517883,"channel":1,"num_words":3,"start":3580.41,"end":3581.5498},{"sentences":[{"text":"Bye.","start":3581.3801,"end":3581.8801,"sentiment":"neutral","sentiment_score":0.18455597758293152}],"sentiment":"neutral","sentiment_score":0.18455597758293152,"channel":0,"num_words":1,"start":3581.3801,"end":3581.8801},{"sentences":[{"text":"Bye.","start":3582.41,"end":3582.91,"sentiment":"neutral","sentiment_score":0.1515335738658905}],"sentiment":"neutral","sentiment_score":0.1515335738658905,"channel":1,"num_words":1,"start":3582.41,"end":3582.91},{"sentences":[{"text":"Bye.","start":3582.539,"end":3583.039,"sentiment":"neutral","sentiment_score":-0.040177538990974426}],"sentiment":"neutral","sentiment_score":-0.040177538990974426,"channel":0,"num_words":1,"start":3582.539,"end":3583.039}]},"summary":{"result":"success","short":"The representative from Oakview Financial discusses Susie's personal financial situation, including retirement plans and hardship. They offer assistance with accessing super information and working with other people to help with finances. The speaker also discusses their personal and technology experiences, including struggles with devices and their child's behavior. They provide information on the process of nominating a superann pains for a will, adding a growth profile to their investment portfolio, and discussing their budget and credit card debt. They encourage others to call the office and receive updates on their insurance policy."},"intents":{"segments":[{"text":"This is Veronica from Oakview Financial. How are you?","start_word":9,"end_word":17,"intents":[{"intent":"Offer help","confidence_score":0.0003453573}]},{"text":"And just for security purposes, just so that I can confirm I'm speaking with the right person, could I please get you to confirm your full name, date of birth, and address, please?","start_word":68,"end_word":100,"intents":[{"intent":"Confirm identity","confidence_score":0.7016846}]},{"text":"Just your address as well, please. Address is Number 9 A Woodford Avenue, Warrilla, New South Wales. Yep.","start_word":121,"end_word":138,"intents":[{"intent":"Confirm address","confidence_score":0.058834773}]},{"text":"Well, I will try not to keep you for too long, Susie. But before I do kind of jump into things as well, I do like to start by asking if there is anything specific that you are hoping to get out of their review today or any particular questions or whether it's just kind of just a bit of a catch up and see where Yeah.","start_word":281,"end_word":347,"intents":[{"intent":"Discuss specific topics","confidence_score":0.0013372992}]},{"text":"I was just wondering whether or not I can access any of my super so that probably 10 grains is enough for me to get the motors new motor put in it and get it serviced and have it registered again. So Yeah.","start_word":411,"end_word":453,"intents":[{"intent":"Access super super","confidence_score":0.3505278}]},{"text":"Well I do thirty six hours a week. oh, yeah.","start_word":623,"end_word":632,"intents":[{"intent":"Work","confidence_score":0.0017500886}]},{"text":"And are you seeing anyone like, are you getting any relief from, like, chiropractors or physios or anything, or there's not much they can do with No.","start_word":690,"end_word":716,"intents":[{"intent":"Obtain information about chiropractic and sciatica relief","confidence_score":0.0000017550014}]},{"text":"Is it tax free? It's tax free at 60 if you retire. Now Yes.","start_word":943,"end_word":956,"intents":[{"intent":"Understand tax-free options","confidence_score":0.0024580015}]},{"text":"It's tax free at 60 if you retire. Now Yes.","start_word":947,"end_word":956,"intents":[{"intent":"Manage health and retire at taxfree","confidence_score":8.0350304e-7}]},{"text":"you can then access up to 10% per year under a transition to retirement strategy, which we can help you with if if if that's the case, Yep. where you can access, yeah, up to 10%. Mhmm.","start_word":968,"end_word":1004,"intents":[{"intent":"Access and access discounts for retirement strategy","confidence_score":0.00021319155}]},{"text":"So, yeah, that's kind of so if if when you turn 60, you semi retire, so work a little bit, we can still help you with taking some money out to assist Yep.","start_word":1055,"end_word":1087,"intents":[{"intent":"Assist with money","confidence_score":0.20463572}]},{"text":"Well, I'm I rent. So, I mean, I I got this thing because when my mother passed away, I got a fair bit of money and, you know, my my brother and my sister, you know, they're paying off their mortgages and everything else and and I bought a Combi van. Yeah.","start_word":1103,"end_word":1154,"intents":[{"intent":"Rent car","confidence_score":0.27018026}]},{"text":"when Well, you do I mean, I've can I've take used it out. her a few times.","start_word":1169,"end_word":1185,"intents":[{"intent":"Take used car","confidence_score":0.022290057}]},{"text":"I've she was my everyday. I've had it for how long has mom been gone? Six, ten years? Oh, I've yeah. I've had it for a good six years or so. Yeah. Mhmm.","start_word":1190,"end_word":1222,"intents":[{"intent":"Have car in car","confidence_score":0.0032750252}]},{"text":"I I wanna put an actual Subaru motor Yes. in this thing.","start_word":1245,"end_word":1256,"intents":[{"intent":"Put suzuki motor","confidence_score":0.0015536627}]},{"text":"Oh, that's but good. there's there's 16,000 pubs in this country, and I'm gonna go Wow. see them all in this van Oh, how long do you reckon that's gonna take?","start_word":1342,"end_word":1372,"intents":[{"intent":"Inquire about duration","confidence_score":0.012237115}]},{"text":"I mean, I've just paid off one one debt, which was 2,200.","start_word":2383,"end_word":2394,"intents":[{"intent":"Pay off debt","confidence_score":0.083062895}]},{"text":"I mean, I've just paid off one one debt, which was 2,200. That's Yes.","start_word":2383,"end_word":2396,"intents":[{"intent":"Clarify payment status","confidence_score":0.0015576896}]},{"text":"I mean, I've just paid off one one debt, which was 2,200. That's Yes. gone completely now.","start_word":2383,"end_word":2399,"intents":[{"intent":"Express gratitude for past pet losses","confidence_score":0.000025084542}]},{"text":"So that $50 a week, I can actually transfer into that that other savings bank account that I had that I opened up with Yes.","start_word":2399,"end_word":2423,"intents":[{"intent":"Transfer to new account","confidence_score":0.000057403784}]},{"text":"I am literally so I have a Labrador, and Oh, she is booked in through yeah. to get her teeth cleaned and put under tomorrow. So Yeah.","start_word":2506,"end_word":2532,"intents":[{"intent":"Discuss health status of dog","confidence_score":0.0000038464264}]},{"text":"Have you got pet insurance? We do, but it doesn't cover dental. Yeah.","start_word":2550,"end_word":2562,"intents":[{"intent":"Clarify pet insurance coverage","confidence_score":0.0006338972}]},{"text":"soon, but and Well, then I'll that's be at dead least freezing. yeah.","start_word":2714,"end_word":2726,"intents":[{"intent":"Express concern about freezing temperatures","confidence_score":0.0020122437}]},{"text":"Because last time we spoke, you had about 2,000 on the vet bill.","start_word":2737,"end_word":2749,"intents":[{"intent":"Update vet bill","confidence_score":0.54794294}]},{"text":"Because last time we spoke, you had about 2,000 on the vet bill. So if that's down Yes.","start_word":2737,"end_word":2754,"intents":[{"intent":"Clarify payment details","confidence_score":0.0020423143},{"intent":"Clarify financial arrangements","confidence_score":0.0005024159}]},{"text":"Because last time we spoke, you had about 2,000 on the vet bill. So if that's down Yes. to 1,100, that's great. Yes. Because So it's I will update that. Mhmm. it it was paid fortnightly. It gets taken out fortnightly, but Mhmm. now I'm Yes. going to change it to weekly so it can Yes.","start_word":2737,"end_word":2792,"intents":[{"intent":"Update payment information","confidence_score":0.004895679},{"intent":"Update payment details","confidence_score":0.016836988}]},{"text":"I had Oscar, my cocker spaniel, Yep. he passed away. I had to pay $800 for for his ashes and that. So Yeah.","start_word":2831,"end_word":2853,"intents":[{"intent":"Relay previous cocker's death","confidence_score":5.8596436e-7}]},{"text":"So I have here last time, it was a personal loan of three. Do you yes.","start_word":2868,"end_word":2883,"intents":[{"intent":"Update personal loan information","confidence_score":0.09720783}]},{"text":"That's always nice when you do have a bit of that support network with family, which Yes. is lovely.","start_word":3237,"end_word":3255,"intents":[{"intent":"Discuss family support","confidence_score":0.009586389}]},{"text":"And how much would you say is left on the the car loan? Oh.","start_word":3428,"end_word":3441,"intents":[{"intent":"Discuss car loan","confidence_score":0.014363617}]},{"text":"I reckon Roughly I've paid I mean, if you add up to from October two years fine. ago, then and and it's a $124 a week. Yeah.","start_word":3507,"end_word":3533,"intents":[{"intent":"Determine future payment plan","confidence_score":0.000040691404}]},{"text":"And the Combi, is that worth 43, would you say? yeah.","start_word":3590,"end_word":3600,"intents":[{"intent":"Ask about combi value","confidence_score":0.0030060257}]},{"text":"When it comes to health and lifestyle, we've kind of already touched a little bit on, obviously, like, the the back issues and arthritis and stuff. But do you have any other kind of issues or or health or injuries or anything that's changed?","start_word":3698,"end_word":3741,"intents":[{"intent":"Inquire about other health and lifestyle issues","confidence_score":0.0030715624}]},{"text":"that kind of risk profile questionnaire, seeing, obviously, how you feel about fluctuations and risk and stuff like that when it comes to your superannuation. Has any of that changed for you since we spoke in November? What was that again?","start_word":4413,"end_word":4453,"intents":[{"intent":"Assess risk profile on risk profile","confidence_score":0.000020719597}]},{"text":"Now when it comes to the level of risk that you are comfortable with taking for your superannuation, would you say that you are willing to accept very high risk, high moderate, or a small amount of risk for your superannuation?","start_word":4516,"end_word":4556,"intents":[{"intent":"Determine appropriate level of risk and comfort with risk","confidence_score":0.0002270953}]},{"text":"And if, hypothetically speaking, let's say you placed an investment, and then after six months, it fell by 20% due to general trends in the market. So kind of like you touched on, we've obviously seen a bit of fluctuations in the last twelve months, and that would just be obviously different market trends that's happened in in the world. So Yeah.","start_word":4583,"end_word":4644,"intents":[{"intent":"Inquire about market trends","confidence_score":0.0047222786}]},{"text":"Since 2022 in February, Yeah.","start_word":4780,"end_word":4784,"intents":[{"intent":"Discuss business timing","confidence_score":0.000060755643}]},{"text":"I've got financial advisers, you know, and they're making my super grow because we don't get Yeah.","start_word":4854,"end_word":4870,"intents":[{"intent":"Discuss financial planning","confidence_score":0.0036482725}]},{"text":"And especially if you do have any time of work for kids or anything like that as well, yeah. then that Well, can I had also twelve months put you off back. with with Reese, and I had I'm pretty sure I had twelve months off with Lily Rose as well. And that makes a big difference.","start_word":4883,"end_word":4939,"intents":[{"intent":"Discuss time off work","confidence_score":0.082194574}]},{"text":"So if you saw a bit of fluctuations in the market, you would be, like, a little bit, would you say, optimistic, cautious, or more concerned?","start_word":4961,"end_word":4986,"intents":[{"intent":"Discuss market fluctuations","confidence_score":0.01803315}]},{"text":"Find So attachment if you document for a renew. So going down going down going down and hit sign document. yep.","start_word":5471,"end_word":5491,"intents":[{"intent":"Document documents","confidence_score":0.013526636}]},{"text":"they will reassess everything for you and anything that you have paid for, that you shouldn't have paid for or if you were kind of disadvantaged by the error and glitch in the system for that transaction not to have happened, you will then be compensated for. Yep.","start_word":5804,"end_word":5851,"intents":[{"intent":"Reassess and compensate for error","confidence_score":0.00067018106}]},{"text":"But I do obviously wanna let you know. So if you look at this and it looks really messy, and it looks like you still have obviously about 25 in rest and that Yep. 82 in net wealth, and then you look underneath that and it's, like, two identical policies, one in net wealth and one in rest. That Yep.","start_word":5894,"end_word":5953,"intents":[{"intent":"Understand and discuss policies","confidence_score":0.00012732782}]},{"text":"But after the call today, I will go back to Larissa because I have already flagged it with management, and Larissa is our head of advice as well. So she is aware of it, so she will then do all the calculations and the investigations in the back end.","start_word":5964,"end_word":6012,"intents":[{"intent":"Go back to larissa","confidence_score":0.22229387}]},{"text":"So, basically, yeah, moving forward, I'll go back to Larissa. Now that will also then see your investments. So the good thing is that when you did the advice with Larissa, she recommended to get out of some of the investments that Mhmm. haven't performed very well since then. So that is Okay.","start_word":6083,"end_word":6135,"intents":[{"intent":"Inquire about performance","confidence_score":0.0065743066}]},{"text":"So, basically, yeah, moving forward, I'll go back to Larissa. Now that will also then see your investments. So the good thing is that when you did the advice with Larissa, she recommended to get out of some of the investments that Mhmm. haven't performed very well since then. So that is Okay. great because, again, we will go back and relook at it to be Yep. like, okay.","start_word":6083,"end_word":6151,"intents":[{"intent":"Review and evaluate investments","confidence_score":0.0039593745}]},{"text":"So the asset performance is in regards to those investments that we will investigate that further for you.","start_word":6408,"end_word":6425,"intents":[{"intent":"Investigate investments","confidence_score":0.083935946}]},{"text":"It is one of the it is one of those compliance documents. It does give you all the important information. Nothing has changed, so none of the important information has changed.","start_word":6568,"end_word":6598,"intents":[{"intent":"Manage compliance documents","confidence_score":0.0021900916}]},{"text":"And then, yeah, sometimes it's nice just to pop in. And if you wanted to do a review while you were in, just let us know, and we'll make sure we'll schedule that in for you as well. Yeah.","start_word":7143,"end_word":7181,"intents":[{"intent":"Schedule review","confidence_score":0.19734275}]},{"text":"It says let me blow it up a bit. And you advise the consent renewal. Okay.","start_word":7212,"end_word":7227,"intents":[{"intent":"Check consent renewal","confidence_score":0.029504845}]},{"text":"Let me triple check because I wanted to talk to you about the Vanguard index chart yet. first.","start_word":7263,"end_word":7280,"intents":[{"intent":"Explore chart features","confidence_score":0.007175343}]},{"text":"So with a growth profile, it is for investors who are, you know, wanting to to get as much as you can out of your situation. You don't have a bit of time until retirement. Yep.","start_word":7597,"end_word":7632,"intents":[{"intent":"Analyze investment portfolio growth","confidence_score":0.024404226}]},{"text":"So that acceleration plus too far, that was just a confirmation for your insurances in that world just to say that's all paid and up to date. Yep.","start_word":7976,"end_word":8003,"intents":[{"intent":"Confirm payment and status","confidence_score":0.053291272}]},{"text":"it says click to start, so I'm not clicking to start yet. Yeah.","start_word":8044,"end_word":8056,"intents":[{"intent":"Start process","confidence_score":0.0062644943},{"intent":"Start process","confidence_score":0.0023919467}]},{"text":"to do so, it will ask for your signature. Now there is no changes whatsoever, Susie, in regards to that fee structure. It stays exactly the same at 1.65 from super. So Mhmm.","start_word":8067,"end_word":8099,"intents":[{"intent":"Access signed document","confidence_score":0.000008013599}]},{"text":"If you then press start, it should allow you just to add that one signature and date. The date usually happens automatically. Yep.","start_word":8182,"end_word":8204,"intents":[{"intent":"Add signature","confidence_score":0.5850597}]},{"text":"when you couldn't And click the on it, and that's it's beautiful. asking me to validate it. Yes. If you press validate, what that does, it it will then load, and then it will automatically send it back to me. And then it should also save. So if that you wanna go back into the email, if you wanna go back and have a look at the documents, that's all there for you. If Yes.","start_word":8355,"end_word":8429,"intents":[{"intent":"Navigate system updates","confidence_score":0.0014772057}]},{"text":"you know, we're also here to help educate everybody regardless of where their standing is and how much prior knowledge or whatever it is, because we have clients from all different walks of life with all different levels of understanding.","start_word":9000,"end_word":9039,"intents":[{"intent":"Assess client education","confidence_score":8.999214e-7}]},{"text":"And, you know, part of part of the role is making sure that you understand what we are talking about and that you are happy with it in whatever Yep. form and capacity that is.","start_word":9041,"end_word":9075,"intents":[{"intent":"Explain role role and purpose","confidence_score":0.0005939629}]},{"text":"But I think you have a really good understanding, and budgeting is fantastic that you've been on that. So well Yeah.","start_word":9075,"end_word":9095,"intents":[{"intent":"Express gratitude for service","confidence_score":0.000011883855},{"intent":"Express gratitude for help","confidence_score":0.01747177}]},{"text":"Well, it was it was the reason done. that told me to do it.","start_word":9096,"end_word":9109,"intents":[{"intent":"Clarify reason for action","confidence_score":0.0031179504}]},{"text":"And you've cleared out some debts and moved, Yes. and it's yeah.","start_word":9202,"end_word":9213,"intents":[{"intent":"Discuss debt removal and settling","confidence_score":2.2912369e-8}]},{"text":"And you've cleared out some debts and moved, Yes. and it's yeah. It's all going good. It's just patience and just waiting and you know what Yes. I mean? Like Yeah.","start_word":9202,"end_word":9232,"intents":[{"intent":"Describe situation with finances","confidence_score":0.00017125384}]},{"text":"know what I mean? And You I value always state experiences.","start_word":9448,"end_word":9458,"intents":[{"intent":"Evaluate personal preferences","confidence_score":0.06288091}]},{"text":"And I think that we are actually moving towards that because of the way technology is, you know. So Yes.","start_word":10050,"end_word":10069,"intents":[{"intent":"Discuss technology progress","confidence_score":0.07039537}]}]},"sentiments":{"segments":[{"text":"Hello? Good afternoon. Is this Susie? Yes. It is. This is Veronica from Oakview Financial. How are you?","start_word":0,"end_word":17,"sentiment":"neutral","sentiment_score":0.13806061446666718},{"text":"I'm good. I've been awaiting your call. That's good.","start_word":18,"end_word":26,"sentiment":"positive","sentiment_score":0.530186653137207},{"text":"So you're ready for your annual review? Sure am. Yep.","start_word":27,"end_word":36,"sentiment":"neutral","sentiment_score":0.24702009558677673},{"text":"Perfect.","start_word":37,"end_word":37,"sentiment":"positive","sentiment_score":0.3656138777732849},{"text":"Now before I do go any further, I just need to let you know that our calls are being recorded for quality and coaching purposes, if that's okay. Yep. Perfect. And just for security purposes, just so that I can confirm I'm speaking with the right person, could I please get you to confirm your full name, date of birth, and address, please? My full name is Susan Louisa Christie, and my date of birth is 03/1172. Yep. What was the other thing? Just your address as well, please. Address is Number 9 A Woodford Avenue, Warrilla, New South Wales. Yep.","start_word":38,"end_word":138,"sentiment":"neutral","sentiment_score":0.054220329970121384},{"text":"Perfect. That's exactly what I have here.","start_word":139,"end_word":145,"sentiment":"positive","sentiment_score":0.4343736171722412},{"text":"How's your day been so far? Been busy? No. Not really. Hang on. There we go. I finally moved and all my boxes are emptied. Oh, yes? And so I just had to on the way home from work, home in the storage shed to get yes. I will feed you. To get my son's air hockey machine. Yep. And I just Can't put the forget legs back that. on it. Can't forget that. Hey. No. No. Well, it wasn't gonna be in here, but because I've only moved into a one bedroom granny flat, but I've managed to get it in. Otherwise, it'd Oh, just be that's sitting good. in the storage shed. But yeah. Yeah. Yeah. So Yep. Beautiful. I've had I'm Well, glad the I day's over. It's only really bad. yeah. Well, I will try not to keep you for too long, Susie. But before I do kind of jump into things as well, I do like to start by asking if there is anything specific that you are hoping to get out of their review today or any particular questions or whether it's just kind of just a bit of a catch up and see where Yeah. Pretty much where everything's at and and maybe about what because I have a plan Yep. for when I hit 60 in about seven, six years. Yep. I want to semi retire. Hopefully, my my money's getting a bit bigger. Mhmm. And I've I've got a a VIN, a 1972 Combi VIN that I'm using for my that's my retirement fee. So Yes. I was just wondering whether or not I can access any of my super so that probably 10 grains is enough for me to get the motors new motor put in it and get it serviced and have it registered again. So Yeah. And and that is a great question. So with the current legislation, the earliest you can access super, unless it's for particular medical issues or financial hardship or something like that, Other, it's from 60. So Yeah. Well, when it is you I'm trans more I mean, it is like, you know, financial hardship because I need $10 and the van's just sitting just sitting there at the moment. It's Are not too you easy. yeah. So with the super, they are quite strict on what they classify as financial hardship Yes. in in that way, which is pretty pretty stringent. So, basically, you need to be on cin Centrelink for twenty six weeks Yes. before and kind of being behind on bills and expenses Mhmm. before they can look at that. Are you working at the moment still at Woolworths, or has any of that changed? Yeah. No. I'm still I'm still there. Still I'll I'll working? be there Okay. until I send you a trial. So Yeah. Well I do thirty six hours a week. oh, yeah. Nice. So, you know, physically, Yep.","start_word":146,"end_word":638,"sentiment":"neutral","sentiment_score":-0.0009252380931081202},{"text":"my back is screwed and but, you know, Yeah. we put up with the pain and we go to work because, Yeah.","start_word":639,"end_word":660,"sentiment":"negative","sentiment_score":-0.3461551070213318},{"text":"you know, unlike these these new kids these days, their work ethic stuff. Yes. Okay. I'm leaving you here. I agree with you to an extent for sure. And are you seeing anyone like, are you getting any relief from, like, chiropractors or physios or anything, or there's not much they can do with No. I don't usually I didn't go to the doctors. I have two bulging the back? discs. I have arthritis Yeah. in my lower lumbus, and Yeah. I have sciatica every day. Today, it's on the right. Okay. So Yeah. but I've just you know, I mean, I have my doctor passed away, like, ten years ago, and I have not been the one since. So Okay. yeah. You know? So, you know, and I just any inflammatories and handling for when I can get it and but Yep. Yeah. You know, gym stretches and Just lot trying of wine to manage and it. scotch and beer that helps heat. I'm about to call No. myself on that sleep because it's Oh, been a long week.","start_word":661,"end_word":840,"sentiment":"neutral","sentiment_score":-0.052408710742990174},{"text":"lovely.","start_word":841,"end_word":841,"sentiment":"positive","sentiment_score":0.3862959146499634},{"text":"Well, over hopefully, it's, you know, it doesn't get much worse. So if it ever gets to the point that it gets so bad that you can't work or anything, like, just let us know. Yeah. Yep. But, hopefully, it's somewhat manageable, at least, that you can keep working. And then in regards to taking some money out for the van, so if you decide to let's say when you turn 60 and you completely retire, you can access everything completely tax free. Oh, If it is tax you free. That was the next question I was gonna ask you. yes. Is it tax free? It's tax free at 60 if you retire. Now Yes. let's say you semi retire, so you work part time, Yes. you can then access up to 10% per year under a transition to retirement strategy, which we can help you with if if if that's the case, Yep. where you can access, yeah, up to 10%. Mhmm. That's still tax free, but there are that limitations of how much and how little you can take out if you Yeah. are still working, and that's between 60 and 65. Yep. Once you hit 65, you can take all of it even if you're working or not. Oh, okay. So, yeah, that's kind of so if if when you turn 60, you semi retire, so work a little bit, we can still help you with taking some money out to assist Yep. with the, you know, renovating or bumping up the van and stuff like that. Yeah. Well, I'm I rent. So, I mean, I I got this thing because when my mother passed away, I got a fair bit of money and, you know, my my brother and my sister, you know, they're paying off their mortgages and everything else and and I bought a Combi van.","start_word":842,"end_word":1153,"sentiment":"neutral","sentiment_score":0.07566142629366368},{"text":"Yeah. Well, at least you'll you'll enjoy the travel for sure when So you yeah.","start_word":1154,"end_word":1168,"sentiment":"positive","sentiment_score":0.47865357995033264},{"text":"when Well, you do I mean, I've can I've take used it out. her a few times. So, like, she's Yeah. I've she was my everyday. I've had it for how long has mom been gone? Six, ten years? Oh, I've yeah. I've had it for a good six years or so. Yeah. Mhmm. And it's still Yeah. still It's just standing not registered strong? at the moment, and it needs a service. Yeah. And Yep. I I wanna put an actual Subaru motor Yes. in this thing. So because they're I'll be traveling around everywhere, all over Australia in the thing. So Yeah. if it breaks down, it's hard to get combi parts. You know what I mean? And Yeah. I don't wanna be carrying parts with me. So if I if it's a a normal Subaru motor, then because I'm in I'm in a combi club, and they all the guys bang on about putting a Subaru motor in it. You know? Because it fits in this little thing. So Yep. Oh, that's but good. there's there's 16,000 pubs in this country, and I'm gonna go Wow. see them all in this van Oh, how long do you reckon that's gonna take? probably the rest of my life or the car's life. I mean, the car, Well like, my van, Hope, she's same age as me. yeah. 50 Yeah. four. Yeah. 54. So she's was manufactured in November seventy two, and I was born in November seventy two. So I had to have her. It was meant to be. Yeah. Well, I've I've I've seen about fifty fifty five, 56 pubs already. So I can mark those Oh, off wow. the list. Yeah.","start_word":1169,"end_word":1453,"sentiment":"neutral","sentiment_score":0.006863940683634657},{"text":"Oh, that's good.","start_word":1454,"end_word":1456,"sentiment":"positive","sentiment_score":0.48652058839797974},{"text":"And yeah. So, I mean, when I do, you know, semi retire and do whatever, I will be going to these pubs, and I can work in these pubs. And, also, I can still I can work into Woolies in Woolies Yes. throughout Australia. Yeah. So That's I just everywhere. tell them I'm gonna Yeah. be here for a while, and I can pick work up there if I Yeah. need it. But, And they seem like you know they always need people as well. So yeah. I'm They sure do. with your experience, that will come in easy. Yeah. Oh, Oh, absolutely. that's a very exciting But plan. yeah. So and I don't need a lot to live on. You know? Just enough to see bread rolls and bacon and fuel. And that's Yeah. it. Yeah. And That's do you all I estimate need. because I do have here, like, a weekly income for when you do decide to retire at about 800 per week. Do I you reckon think about 800 a week. And yeah. that's, you know, that's fuel. I mean, that Yep. kind of is gonna vary depending on the fuel. Yes. You know what I mean? Yes. And then That some process weeks, you of obviously fuel going up in in that. It's yeah. pretty it's gotta go up again because Yes. of pretty Trump. So Yeah. Yeah. but Yeah. anyway. Alright. Perfect. No. That's good. At least we've got a bit of a plan in Yes. place there for you. And, yes, when you do turn 60, we can kind of work on, okay. Well, how much would you potentially need to take out, and we can kind of help work all of that with you. Now what I will run through as well is just kind of a just a bit of an updated fact find just to see if there's anything that has changed in your life, and we need to make any tweaks and changes to your advice. So just Mhmm. kinda bear with me as I run through this. Now personal information, I have you down here as single with no financial dependents. They're a bit older. Yep. I've got Yep. three kids. Two of them are one twenty seven, one twenty one. Jake is nine, but that's shared custody kind of thing. Yep. So he doesn't live with Okay. me. He lives with the other parent. Okay. Okay. And Perfect. I get him every second weekend and whenever he wants to come, Yep. which is Okay. a lot because No. he's always getting into trouble. So As you I'm do the cool when you're parent. not. Yeah. Now next up, Ken, I have Lily Rose nominated. That's still the case as well if for some reason we can't get in touch with you? Yep. That's her. Yep. She's my oldest. Perfect. Yeah. And her phone number hasn't changed. It still ends in 173. Beautiful. Yep. Same number. Now income wise, I have here last time we spoke, it was about 52,000 a year, which was which was roughly, like, the $85,900 per week after tax. Is that still the case, do you think, or do you think you're getting a little bit more or a little bit less? Well, I'm getting we've just had a pay rise. So Oh, nice. and I just got my tax back. So I'm thinking that where is that paperwork?","start_word":1457,"end_word":2032,"sentiment":"neutral","sentiment_score":0.038283921416021056},{"text":"I'm thinking that oh, shit.","start_word":2033,"end_word":2037,"sentiment":"negative","sentiment_score":-0.33914464712142944},{"text":"It's like, how much did it say? 60 is that how much she's worked it out with 60 something? 62? $50.52. Yes. 52. Yeah. It's about 58,000.","start_word":2038,"end_word":2064,"sentiment":"neutral","sentiment_score":-0.040511689252323575},{"text":"Oh, nice.","start_word":2065,"end_word":2066,"sentiment":"positive","sentiment_score":0.471947580575943},{"text":"I'll update Yeah. So it's it's that. gone up. I mean, my pay has gone up now. So I'm between $9.50 and $1,100 a week.","start_word":2067,"end_word":2091,"sentiment":"neutral","sentiment_score":0.1141170859336853},{"text":"So Oh, nice. Oh, that's beautiful.","start_word":2092,"end_word":2097,"sentiment":"positive","sentiment_score":0.6584117412567139},{"text":"And yeah. are you a a full time contract, or is it permanent part time or casual or I'm permanent part time. permanent Thirty part six time? hours a week, I do. Yep.","start_word":2098,"end_word":2130,"sentiment":"neutral","sentiment_score":0.043636053800582886},{"text":"Perfect.","start_word":2131,"end_word":2131,"sentiment":"positive","sentiment_score":0.46093595027923584},{"text":"And are you saving anything on, like, a weekly basis? Well, I'm trying to. So when Yeah. we last I last spoke with you guys, Mhmm. I was living in a flat, Yes. and I forget who the lady was, who I was talking to, and she said I think my I colleague, said, look. Larissa. I don't know how to budget. I said, you know, I Yeah. asked my daughter, and she's like, oh, you just need this. And I'm like so I actually budgeted. So I've Yes. worked Oh, out that's how to good. do it. Yep. And I Perfect. haven't I I have been saving because I had to save some money for bond and everything else and yeah. But I've got $20 in a in a in a bank account, which I can't touch. Yep. Like, I can't take it out. So I just I'm supposed to add to it each week, but I never do. Always forget. No. That's all good. So at least you're kind of putting putting something aside or you have a little bit of surplus each week, essentially. Yeah. I'm Well, sorry. I mean, Where I'm they I'm trying to get rid of the I'm by the end of this year, I will be debt free. So the only thing that oh, I will be paying for is a $124 a week for my car because I bought a brand new car two years ago. And Yes. yeah. So that's all. I mean, I've just paid off one one debt, which was 2,200. That's Yes. gone completely now. So that $50 a week, I can actually transfer into that that other savings bank account that I had that I opened up with Yes. a with a Saint George. So Yes. Yeah. and then I've got a vet bill, which I don't have the dog anymore because she passed away. But I'm sorry to I had all my dogs passed away last hear that. year because Oh, they were everything always happens at once, isn't it? yeah. And that was like but the thing is, like, my last one, I had a little beagle and she had teeth removed last year and that cost me $2. I am literally so I have a Labrador, and Oh, she is booked in through yeah. to get her teeth cleaned and put under tomorrow. So Yeah.","start_word":2132,"end_word":2532,"sentiment":"neutral","sentiment_score":-0.03190563965189338},{"text":"I don't look forward to that. I don't look forward to the bill. That's gonna cost.","start_word":2533,"end_word":2548,"sentiment":"negative","sentiment_score":-0.3945543766021729},{"text":"Yeah. Have you got pet insurance? We do, but it doesn't cover dental. Yeah. See, that's wrong. So yeah. That is wrong. And, like, none of them that I was kind of looking at that, well, didn't cost, like, an arm and a leg had it. And we're lucky that she's eight, and this is the first time we have to get her teeth cleaned. Yeah. But You can still, do it it's yourself. not safe. Like, I used to do that with mine, but, I mean, I had a I had a I bought a collie, a cocker spaniel, and a beagle. So Yep. they all were 14 or 15 when they passed. So Oh, that's but, that's yeah, that's my pretty beagle, good. she had nine teeth removed, and that Mhmm. was Wow. $2. So I've still got 1,100 paying on that. So by Yeah.","start_word":2549,"end_word":2695,"sentiment":"neutral","sentiment_score":-0.057449039071798325},{"text":"the end of the year, that'll be gone.","start_word":2696,"end_word":2703,"sentiment":"negative","sentiment_score":-0.3819592893123626},{"text":"That's $50 a week. So that should be gone Yeah. soon, but and Well, then I'll that's be at dead least freezing. yeah.","start_word":2704,"end_word":2726,"sentiment":"neutral","sentiment_score":-0.28593531250953674},{"text":"At least you've made a good headway on that.","start_word":2727,"end_word":2735,"sentiment":"positive","sentiment_score":0.558735191822052},{"text":"Sorry. Because last time we spoke, you had about 2,000 on the vet bill. So if that's down Yes.","start_word":2736,"end_word":2754,"sentiment":"neutral","sentiment_score":-0.03953780233860016},{"text":"to 1,100, that's great.","start_word":2755,"end_word":2758,"sentiment":"positive","sentiment_score":0.4781893789768219},{"text":"Yes. Because So it's I will update that. Mhmm. it it was paid fortnightly. It gets taken out fortnightly, but Mhmm. now I'm Yes. going to change it to weekly so it can Yes. go more. Because the Yep. other one's gone. The the the wallet was the one I had was 2,200, and I used it for bond when I first moved out a couple years ago. And then when Yep. I had Oscar, my cocker spaniel, Yep. he passed away. I had to pay $800 for for his ashes and that. So Yeah. And is that the let me just see so I can update it here. So I have here last time, it was a personal loan of three. Do you yes. still have that one? Nope. That's gone. No. Okay. So that one is gone. I will delete that. Personal loan, otherwise, was about 1,800. Yeah. That's gone. I've only got That's just the vet bill. oh, beautiful. That's This really is 11 good. And 100. then yeah. Perfect. And then I had SIP and afterpay about $4.50. That's also gone. Yeah. That's gone. Perfect. And then I did have about 2 and a half a loan from your brother. Yeah. I'm still paying that. Okay. No. That's all good. I'm It's still paying that now. I've reduced it to $20 a week and budget yeah. it in there, and he's he's like, you know, Yeah. he's fine with me pay he would rather me ask him for money than go Yeah. through wallet visits and things like that because you Yes. pay interest from that. And I'm like, yeah. I know. But, Yeah. you know, I Oh, just that's I need very to nice learn the of budget. him. Yeah. Yeah. Well well, I I moved out to Rorilla because when I was living in a flat with my so called best friend, she hung me out to dry, and I had to move in with my brother. And he's a bachelor and yeah. He's a bachelor for a reason, and oh my goodness. During two months, I was there. I love him to death. You Yep. know, he helped me out, and Yeah. he we have a storage shed that when my mom passed away, we when we sold the house, she put all her stuff in this storage shed, and he still has it. So Okay. I was grateful for that because I put all Yeah. my stuff in that shed Yep. and moved him in for two months.","start_word":2759,"end_word":3184,"sentiment":"neutral","sentiment_score":0.012803493671014276},{"text":"And, yeah, I'm just was glad. Very grateful.","start_word":3185,"end_word":3192,"sentiment":"positive","sentiment_score":0.45574894547462463},{"text":"Yeah. So yeah.","start_word":3193,"end_word":3195,"sentiment":"neutral","sentiment_score":0.19552862644195557},{"text":"I'm Oh, lucky I've that's got you good.","start_word":3196,"end_word":3203,"sentiment":"positive","sentiment_score":0.3590293526649475},{"text":"know, I've got a sister as well who helps me out with stuff as well. And yeah. Yeah. We're pretty Oh, tired that out that's of Christie's. yeah.","start_word":3204,"end_word":3231,"sentiment":"neutral","sentiment_score":0.0968366339802742},{"text":"Oh, that's lovely to hear. That's always nice when you do have a bit of that support network with family, which Yes. is lovely.","start_word":3232,"end_word":3255,"sentiment":"positive","sentiment_score":0.4801575243473053},{"text":"Well, we've all got And kids. So and now my sister's yeah. got two two grandkids. So, Oh, you know but full full house at oh, there's a lot of it. There's a times. lot of it. There's probably about 16 of it. Oh, wow. I'm Yeah. sure Christmas and stuff will be fun. Yeah. Well, we usually go somewhere, but we use once a year in January, we always go out to a a seafood restaurant with for mom and dad's anniversary. Yep. And we used to just be me and my brother and my sister, but we sort of decided, why don't we all go? We can all celebrate grandma and dad. So we Yeah. do it every year. Yeah. Oh, that's Yeah.","start_word":3256,"end_word":3380,"sentiment":"neutral","sentiment_score":0.12056798487901688},{"text":"lovely.","start_word":3381,"end_word":3381,"sentiment":"positive","sentiment_score":0.5083743929862976},{"text":"And you mentioned as well your car, so you still have that one. Is that still worth about $30? Yeah. With $32, Yep. yeah, when I bought it. It was brand new. I've never had a brand new car, and I'm Oh, loving yeah?","start_word":3382,"end_word":3425,"sentiment":"neutral","sentiment_score":0.1076838888905265},{"text":"it. Nice.","start_word":3426,"end_word":3427,"sentiment":"positive","sentiment_score":0.5663575530052185},{"text":"And how much would you say is left on the the car loan? Oh. Oh, well, Roughly? I pay a $124 a week for it, and I've had it for two years. Do So you know where I'm the not interest is? no. No? So That if you is were not to would you say you think, like, 25 could be left? Do you think a little Yeah. bit Probably. more? Roughly Yep. 20 Roughly. 5. Okay. Yeah. No. I reckon Roughly I've paid I mean, if you add up to from October two years fine. ago, then and and it's a $124 a week. Yeah. Probably I reckon paid off more than that then, yeah, probably. depending on interest Yeah. and Yeah. stuff. Yeah. Because it's But got we a can ten we year warranty, can and that's the reason why, you know, I bought yeah. this one. Because I've always had secondhand cars Yep. and stuff like that. So Yeah. And the Combi, is that worth 43, would you say? yeah. I had it I had it valued or whatever it is, and it was valued $4,043,000. Mhmm. Oh, perfect. And you didn't have anything owing on that one? No. I paid that outright. No. I paid I paid when mom passed away, I got a $197,000. Oh, wow. Yeah. And then That's I paid $18,000 for the van. fine. Yeah. Perfect.","start_word":3428,"end_word":3661,"sentiment":"neutral","sentiment_score":-0.010338320396840572},{"text":"Oh, well, that's good. Seems at least like you've made a good stint in the debt anyway, which is good, and you're now doing a bit of more budgeting and stuff, which is perfect as well.","start_word":3662,"end_word":3697,"sentiment":"positive","sentiment_score":0.42425039410591125},{"text":"When it comes to health and lifestyle, we've kind of already touched a little bit on, obviously, like, the the back issues and arthritis and stuff. But do you have any other kind of issues or or health or injuries or anything that's changed?","start_word":3698,"end_word":3741,"sentiment":"neutral","sentiment_score":0.04589817672967911},{"text":"No. I snapped the tip No. of my finger when I jammed it in the car door.","start_word":3742,"end_word":3758,"sentiment":"negative","sentiment_score":-0.4404763877391815},{"text":"Oh, wow. Is that Yeah. did you have to have, like, surgery or anything for it? No. I didn't go to doctors or hospitals. I just groomed it and I swore a lot and Yeah.","start_word":3759,"end_word":3793,"sentiment":"neutral","sentiment_score":-0.2104480117559433},{"text":"I cursed I and can't imagine. That would have Jesus been not Christ, so painful. it hurt.","start_word":3794,"end_word":3810,"sentiment":"negative","sentiment_score":-0.6616557240486145},{"text":"I even locked it was in the in the boot, and I locked it when I did it. And I'm trying to unlock it. Yeah. Oh. Oh goodness. Yeah.","start_word":3811,"end_word":3839,"sentiment":"neutral","sentiment_score":-0.19629241526126864},{"text":"That's all good. If Goodness, that's my only mate. thing, you know, that That's Jeep, you that's know. you're doing pretty good.","start_word":3840,"end_word":3861,"sentiment":"positive","sentiment_score":0.4495355486869812},{"text":"Yeah. And when it comes to estate planning, do you have a will or power of attorney or anything like that in place? No. No. I haven't got a wheel or anything. I've just got my my kids as the overseas or whatever. You know? Yep. But the beneficiary for, like, your The the beneficiary Yeah. for, Yeah. like, your yeah. And I do have 50% to Lily Rose and 50 to Reese. That's still the the correct? Yeah. Well, Yep. I mean, Jake is I'm not yeah. He's he doesn't have my last name. He has my ex partner's last name. So Mhmm. I couldn't really put him on there because I don't have his birth certificate or anything. And my name's not on Jake's birth certificate. I was married to a woman for seven years. So Yeah. she left when Jake was, like, eight weeks old, and and then she filled in the birth certificate without my name on it. So Jeez. yeah. So legally, it will be harder Yeah. through Yeah. them. Okay. Yeah. And because you Because can they'll do they'll take care of him anyway, like, okay. you know. Okay.","start_word":3862,"end_word":4056,"sentiment":"neutral","sentiment_score":-0.07451925426721573},{"text":"Good.","start_word":4057,"end_word":4057,"sentiment":"positive","sentiment_score":0.3775188326835632},{"text":"Because I I was going to say that there is a way you can circumvent so with direct nomination through superannuation, they do make it pretty strict on who you can nominate directly. So it has to be a child even though he is child. But if the paperwork's you don't want any gray areas Yes. or a a partner or someone who is financially dependent on you or something like that. But if you wanna give it to someone that doesn't fall into that or to take away kind of the uncertainty, you could have it through a will. So you could have it that your super goes to your will. And then in your estate, you could technically if you wanted to give it to all three kids, Yep. you could do that, and it wouldn't matter if Jake doesn't have your last name or not because through the will, you can nominate whoever you want. Yes. But, obviously, Yeah. that means you'd have to kind of change things around and get a will and stuff. But something to kind of think about if you ever did wanted to change it or if you obviously are confident that Lily Rose and Reese will look after, after, then that's obviously the way things are right now. Yeah. So it's it's it's up to you anyway. Yeah. Well, that's I mean, the only thing that I'll have in the end is a combi and whatever Yep. Cooper I have left. Yep. Yep. And my eldest son, Reese, has made it perfectly clear that he doesn't want the shag and wagon, as he calls it. And Jake is like, I want it. I want Okay. the van. I'm Okay. like, cool. You can have the van. Okay. So And they have all a pretty good relationship then by the oh, sounds of it? yeah. Yeah. Yeah. Yeah.","start_word":4058,"end_word":4373,"sentiment":"neutral","sentiment_score":0.008178380317986012},{"text":"Oh, beautiful. Oh, that's good. Oh, perfect.","start_word":4374,"end_word":4380,"sentiment":"positive","sentiment_score":0.5316475033760071},{"text":"Now, otherwise, when it comes Yeah. to your superannuation, so I know when you spoke to my colleague, Larissa, I think it was around November last year, you went through Yes. that kind of risk profile questionnaire, seeing, obviously, how you feel about fluctuations and risk and stuff like that when it comes to your superannuation. Has any of that changed for you since we spoke in November? What was that again? Sorry. So with your I guess, how you feel about market fluctuations. So what I'll do is I'll just quickly go through a couple of questions just to see if it's still aligning with your risk profile Mhmm. or whether anything has changed. Again, Alright. it is just multiple choice or whatever Yes.","start_word":4381,"end_word":4505,"sentiment":"neutral","sentiment_score":0.027066979825496672},{"text":"you feel is the most appropriate for you. That's right.","start_word":4506,"end_word":4515,"sentiment":"positive","sentiment_score":0.5030189156532288},{"text":"Now when it comes to the level of risk that you are comfortable with taking for your superannuation, would you say that you are willing to accept very high risk, high moderate, or a small amount of risk for your superannuation? Probably I think I said small last time, but I'm kind of, like, leaning, I think, maybe to moderate risk. To moderate? Yep. Okay. Yeah.","start_word":4516,"end_word":4581,"sentiment":"neutral","sentiment_score":0.08019185811281204},{"text":"Perfect.","start_word":4582,"end_word":4582,"sentiment":"positive","sentiment_score":0.3453344702720642},{"text":"And if, hypothetically speaking, let's say you placed an investment, and then after six months, it fell by 20% due to general trends in the market. So kind of like you touched on, we've obviously seen a bit of fluctuations in the last twelve months, and that would just be obviously different market trends that's happened in in the world. So Yeah. if that was the situation and you fell by 20%, would you, if you had the option to do so, think that now is potentially a good time to put a little bit more money in while the prices are down? Or would you be kind of a bit neutral, just kind of hold and wait to see what happens? I Or, think I'd probably wait to yep, see what hold. I mean, what to I say kind what of happened. you guys are Yeah. my eyes and, you know, Yep. I I stress about money, and I always have. And and Yeah. I've been with you guys for what? How many years? Five years? Six I years? can have a quick look. It's been it's been it's been a little while. Yeah. Yeah. Since 2022 in February, Yeah. so So, early twenty twenty two. yeah, because I've put my good big girl pants on and I Yeah. don't like doing adult stuff Yep. like this. It stresses Yeah.","start_word":4583,"end_word":4813,"sentiment":"neutral","sentiment_score":-0.05576055609818661},{"text":"the hell out of me.","start_word":4814,"end_word":4818,"sentiment":"negative","sentiment_score":-0.40681692957878113},{"text":"And So, that's why we're here to help take that yeah. away Yeah. from you so And you I don't thought have I'd to give, worry like, about the it. coolest Yeah. thing I've got. I've got financial advisers, you know, and they're making my super grow because we don't get Yeah. women don't get as much super as men do. No. So No. And especially if you do have any time of work for kids or anything like that as well, yeah. then that Well, can I had also twelve months put you off back. with with Reese, and I had I'm pretty sure I had twelve months off with Lily Rose as well. And that makes a big difference. And then you obviously Yeah. take time off work, so then Yeah. getting back to things and Oh, yeah. alright.","start_word":4819,"end_word":4959,"sentiment":"neutral","sentiment_score":-0.027984173968434337},{"text":"Perfect.","start_word":4960,"end_word":4960,"sentiment":"positive","sentiment_score":0.34343475103378296},{"text":"So if you saw a bit of fluctuations in the market, you would be, like, a little bit, would you say, optimistic, cautious, or more concerned? Oh, I don't know if I'll be concerned because I know I've got you guys. You Yeah. you guys know what you're doing. I think I'll be just sort Yeah. of Just we'll see what happens. You guys know what okay. you're doing. So Yep. I'd So say kind probably of optimistic or something. Yeah. okay.","start_word":4961,"end_word":5042,"sentiment":"neutral","sentiment_score":0.002230630023404956},{"text":"Beautiful.","start_word":5043,"end_word":5043,"sentiment":"positive","sentiment_score":0.38816553354263306},{"text":"Whatever happens, happens. Yeah.","start_word":5044,"end_word":5047,"sentiment":"neutral","sentiment_score":0.2662716507911682},{"text":"Well, that is pretty similar to kind of how you came out last time, which is great.","start_word":5048,"end_word":5064,"sentiment":"positive","sentiment_score":0.38892731070518494},{"text":"Now we have you at the moment invested in a a growth portfolio. Yes. So, Susie, do you have access to your emails at the moment? Yeah. I've got my email. Yes? Okay.","start_word":5065,"end_word":5097,"sentiment":"neutral","sentiment_score":0.11196404695510864},{"text":"Beautiful.","start_word":5098,"end_word":5098,"sentiment":"positive","sentiment_score":0.4711101353168487},{"text":"Because what I have done is I have sent you an email with some documents to run through there quickly with you Yep. if you could access that for me. Now we have just changed the software, so it might look a little bit different to what you are have been used to. But it's kind of the same, though, where it will be a link, and it will say click here to sign now. But it will allow you to open up and look at all the documents first Is that before the Veronica? yes. That's Okay. me.","start_word":5099,"end_word":5197,"sentiment":"neutral","sentiment_score":0.09053852601033267},{"text":"That's you. Perfect.","start_word":5198,"end_word":5200,"sentiment":"positive","sentiment_score":0.4358519315719605},{"text":"Right. That's an unusual way of spelling Veronica. It's the Swedish spelling.","start_word":5201,"end_word":5212,"sentiment":"neutral","sentiment_score":0.08287722617387772},{"text":"Oh, So sweetish.","start_word":5213,"end_word":5215,"sentiment":"positive","sentiment_score":0.3337435722351074},{"text":"if you, I don't yeah, know. Very if good. you do Very hear good. if you do hear a bit of an accent, that's why. You do have a bit of an accent. I can hear it. Yeah. Well, you're Swedish. Yeah. No. No. I Swedish. Yeah. So I've been here in Australia for thirteen years now. Hi. But but yeah. Still still sits there. Sits still sits there a little bit. Well, my father was a he was a Kiwi. Oh, really? Yeah. So he had a bit of an accent. He wasn't a married Kiwi. He was a white Kiwi. So Yeah. he had two. He had a brother and a sister, and he was the only one born over in New Zealand. Oh, yeah. And then when they when they came back over here, he was, like, 15, 16. He had an accent. Yeah. Well, I moved here when I was 19. So, obviously, grew up mom and dad, everyone's back in Sweden, Yeah. and that's obviously my first language. So but then, obviously, the longer you're ahead, the the more you're kind of and my husband's Australian, so you you kind of get get the twangs and the the accents and the mixes every now and then. Yes.","start_word":5216,"end_word":5427,"sentiment":"neutral","sentiment_score":0.027866516262292865},{"text":"It's cool. Very cool.","start_word":5428,"end_word":5431,"sentiment":"positive","sentiment_score":0.5523293614387512},{"text":"Yeah. Now if you can open that for me, it should have the first document. It should say super and insurance summary. It says request a signature document signed. At the financials. Yep. Is that the one? Yes. Find So attachment if you document for a renew. So going down going down going down and hit sign document. yep. Yep. And does it then always spin up a couple of attachments when you do that? I'll click on that. You right now you had food? Hold on. What? Yes. I will. That's my cat. Oh. Alright. So the first one is summary of a superannuation. Yep.","start_word":5432,"end_word":5537,"sentiment":"neutral","sentiment_score":0.08225694439321193},{"text":"Yes. Perfect. So I did have a have a good look at everything for you before the call today as well.","start_word":5538,"end_word":5558,"sentiment":"positive","sentiment_score":0.543136715888977},{"text":"Yep. And I did notice that, obviously, when you did speak to Larissa back in November, you Mhmm. guys did advise in regards to consolidating rest Internet wealth, transfer Yep. that insurance across, and getting everything kind of working a little bit harder for you.","start_word":5559,"end_word":5603,"sentiment":"neutral","sentiment_score":-0.05352768674492836},{"text":"Now it looks like there's been sorry. It looks like there's been a bit of a a glitch when the last kind of rollover was requested.","start_word":5604,"end_word":5629,"sentiment":"negative","sentiment_score":-0.4031923115253449},{"text":"So the good thing is that your insurances with rest were transferred over. Mhmm. Mhmm. But what didn't happen was that the final portion of rest didn't get transferred over. Oh, So okay. what so what has happened is that that's still stayed with rest. And Yep. because that final rollover didn't happen, the insurances have still also been attached to rest. Okay. And with because that didn't also come over, the investments that you guys went through and we're going to update and change, that didn't that was a bit of an error with the investment change as well. So do wanna be, obviously, completely honest and and let you know. The good thing is that I have flagged this with Okay. management. Yep. They will do a review of everything. And, Yep. basically, because there's a period of time where you've had two insurance policies, so the one in that world, which is fantastic, but still have the old one in rest and paying for that, which you shouldn't have, Yep. they will reassess everything for you and anything that you have paid for, that you shouldn't have paid for or if you were kind of disadvantaged by the error and glitch in the system for that transaction not to have happened, you will then be compensated for. Yep. So Oh, at cool. the end of the day, you will not be disadvantaged at all because that's not fair on you if there's a glitch in the system for this to have happened. Does that make sense? Yep. Yep.","start_word":5630,"end_word":5890,"sentiment":"neutral","sentiment_score":-0.03038835554058981},{"text":"Absolutely.","start_word":5891,"end_word":5891,"sentiment":"positive","sentiment_score":0.3477078080177307},{"text":"Yep.","start_word":5892,"end_word":5892,"sentiment":"neutral","sentiment_score":0.31688976287841797},{"text":"Perfect.","start_word":5893,"end_word":5893,"sentiment":"positive","sentiment_score":0.5787956714630127},{"text":"But I do obviously wanna let you know. So if you look at this and it looks really messy, and it looks like you still have obviously about 25 in rest and that Yep. 82 in net wealth, and then you look underneath that and it's, like, two identical policies, one in net wealth and one in rest. That Yep. is just because that is how things are right now. But after the call today, I will go back to Larissa because I have already flagged it with management, and Larissa is our head of advice as well. So she is aware of it, so she will then do all the calculations and the investigations in the back end. And if you were disadvantaged in any way, then you will get an official letter from her stipulating the amount as well that you will be compensated for. So at the end of the day, it's as if that should have happened back in November if you were still obviously kind of comfortable with with the advice and everything that you guys did go through back Yes. then.","start_word":5894,"end_word":6080,"sentiment":"neutral","sentiment_score":0.07793128490447998},{"text":"Yep. Beautiful.","start_word":6081,"end_word":6082,"sentiment":"positive","sentiment_score":0.4831860661506653},{"text":"So, basically, yeah, moving forward, I'll go back to Larissa. Now that will also then see your investments. So the good thing is that when you did the advice with Larissa, she recommended to get out of some of the investments that Mhmm. haven't performed very well since then. So that is Okay.","start_word":6083,"end_word":6135,"sentiment":"neutral","sentiment_score":0.183480367064476},{"text":"great because, again, we will go back and relook at it to be Yep.","start_word":6136,"end_word":6149,"sentiment":"positive","sentiment_score":0.4247908592224121},{"text":"like, okay. Well, if we sold out of those investments when where we should have or back in November, then, obviously, that means that your super might have a little bit more of an increase because of if the new investments have done a little bit better. So Yes. does that make sense, Chris, Susie? Yes. Yes. It Yeah. does.","start_word":6150,"end_word":6209,"sentiment":"neutral","sentiment_score":0.0009412841871380806},{"text":"Okay. Beautiful.","start_word":6210,"end_word":6211,"sentiment":"positive","sentiment_score":0.5023035407066345},{"text":"So, basically, I have a lady with management with Larissa, and she will do that thorough investigation. She will send you a a a letter outlining everything and any remediation as well so that you are fully aware. But I do wanna obviously be completely transparent. Sometimes glitches and stuff does happen in this system with technology and everything, unfortunately. But, yeah, we'd never want you to be disadvantaged because Yeah. of that, essentially. Yeah. No. That's cool. Yep.","start_word":6212,"end_word":6290,"sentiment":"neutral","sentiment_score":0.09165583550930025},{"text":"That's cool. Perfect.","start_word":6291,"end_word":6293,"sentiment":"positive","sentiment_score":0.45956841111183167},{"text":"We're Now next one so the next document should then just good. be that network performance report. Yep. Like I said, it's not really a true reflection of what should happen because of those investments. So, again, Larissa will review all the investments that was one that was underperforming, which going back and having a look at Larissa's advice, she did recommend that you sold out of that in November, which is great. So, Yeah.","start_word":6294,"end_word":6368,"sentiment":"neutral","sentiment_score":0.09659675508737564},{"text":"again, we should see some some positive changes there.","start_word":6369,"end_word":6377,"sentiment":"positive","sentiment_score":0.4188632667064667},{"text":"Now Cool. if you wanna go to the next document for me, it should be your Vanguard index chart, like the red Asset performance. bar, the one after that one. So the asset performance is in regards to those investments that we will investigate that further for you. Net worth super acceleration plus personal super? Is that it? Yes. So the next one, After that one, is that I have your red graph? how do you get back? Because this is You should or what it's can I you mean, see what? after that net worth performance? The network hang on. How do I go back to the little thing at the top? No. Sometimes How do you go it back? sometimes there you should just be able to keep scrolling or press next Yeah. Next. at the I've top. got IT services guide. I've got that's what I've got on the screen now. Okay. Yeah. Well, we we can go ahead in that or order just to make it easier for you. So o two services guide, you probably have seen a couple of times before. Yep. Go ahead. It is one of the it is one of those compliance documents.","start_word":6378,"end_word":6579,"sentiment":"neutral","sentiment_score":0.07757478495045464},{"text":"It does give you all the important information.","start_word":6580,"end_word":6587,"sentiment":"positive","sentiment_score":0.3823639452457428},{"text":"Nothing has changed, so none of the important information has changed.","start_word":6588,"end_word":6598,"sentiment":"neutral","sentiment_score":0.004956218879669905},{"text":"We've had a bit of an update to marketing, though, which is good.","start_word":6599,"end_word":6611,"sentiment":"positive","sentiment_score":0.34598878026008606},{"text":"So I will let you have a read over this in your own time. But Yes. if you want to scroll down just so that you can put a face through the voice. So if you scroll down, you will first see Larissa, who you spoke to last time. Sorry. Yep. Head of advice on page nine. And then the following page, you will then see myself as Yep. well. Oh, there Yeah. you go. So sometimes it's nice to see who you're talking to as well if we're Yeah. Absolutely. doing Well, things, you guys are up obviously, in Southport, remote. which is my Yeah.","start_word":6612,"end_word":6717,"sentiment":"neutral","sentiment_score":0.09349632263183594},{"text":"favorite place Beautiful.","start_word":6718,"end_word":6720,"sentiment":"positive","sentiment_score":0.4573965072631836},{"text":"to be. I was Oh, up there not long yeah. ago, actually. Oh, Yeah. really? When you if you're ever up here, you should just let us know, and you should pop in pop by the office. Yes. I should. Well, Yeah. I was my friend who lives in China, he's not Chinese. He's not Asian. He's Australian. He moved over there, like, fifteen, sixteen years ago. And he came back for two weeks in February, and he stayed with me. And he wanted to go somewhere, and I said, well, the van is not registered, so we can't go down to Great Ocean Road. I said, how about we go up to we go up to Tweed Heads? Yeah.","start_word":6721,"end_word":6840,"sentiment":"neutral","sentiment_score":0.03863045200705528},{"text":"So we spent we spent a week up at Tweed Heads and which was lovely because my my grandparents and my mother's side are from Tweed Heads. Oh, yes. Nice. So that's like my second home up there, and I loved Yeah. it.","start_word":6841,"end_word":6883,"sentiment":"positive","sentiment_score":0.4711867570877075},{"text":"So if ever was gonna retire anywhere, it would be up Tweed Heads. Definitely Yes. Tweed Heads Yeah.","start_word":6884,"end_word":6901,"sentiment":"neutral","sentiment_score":0.1236434280872345},{"text":"It's because it's nice. I love the southern end of the coast. It's nice. Yeah.","start_word":6902,"end_word":6916,"sentiment":"positive","sentiment_score":0.7360140681266785},{"text":"I mean I mean, I managed just a five minute walk up from from the beach from Orillah Beach. And, you know, where where I live in the Illawarra is, you can't beat it. You've got the beach on one side, and then you've got the mountains on the other. So you wouldn't That sounds wanna be lovely. anywhere else.","start_word":6917,"end_word":6976,"sentiment":"neutral","sentiment_score":0.2670007348060608},{"text":"It's That sounds so lovely. nice.","start_word":6977,"end_word":6982,"sentiment":"positive","sentiment_score":0.5470223426818848},{"text":"And Yeah. about a half a dozen pubs in between. So Oh, yeah. Just just just yes. It is. perfect Well, I actually live five minute walk for from Marilla Pub. So and I've been you. up there a couple of times to have dinner. Yeah. So yes.","start_word":6983,"end_word":7030,"sentiment":"neutral","sentiment_score":0.15111957490444183},{"text":"Oh, lovely.","start_word":7031,"end_word":7032,"sentiment":"positive","sentiment_score":0.3833662271499634},{"text":"Well, yes, It like is I nice said, stuff. if you if you are ever up this way, just give us a call, or an email or anything. And then that way, Yes. both me and Larissa can, you know, make sure we're there. If you pop in and say hello and you can meet everybody, and, yeah, sometimes it's nice just to pop by the office if you if you are in the area. Yes. Oh, absolutely. Yeah. I'll do that next time. Definitely. Yeah. No. Just let us know. Because you guys have all my money and you're making it work for me, so that's good. Yeah. Exactly. And then, yeah, sometimes it's nice just to pop in. And if you wanted to do a review while you were in, just let us know, and we'll make sure we'll schedule that in for you as well. Yeah. Absolutely. Yeah.","start_word":7033,"end_word":7183,"sentiment":"neutral","sentiment_score":0.20427000522613523},{"text":"Perfect.","start_word":7184,"end_word":7184,"sentiment":"positive","sentiment_score":0.34411707520484924},{"text":"That'd be Now what is your next doc document there that you can see? That you cool. can So I'm gonna click see? next document. Yes, please. It says let me blow it up a bit. And you advise the consent renewal. Okay. So there there might be another document that come after or before. Let me see if It I says can see click the to order. start, which is I'm not clicking that No. Hang on. Let me triple check because I wanted to talk to you about the Vanguard index chart yet. first. Let me just see if I can see the order. Okay. Yeah. That Let one's me have a a stolen look here. document. Yep. It says here that it was oh, so I think it was probably the one that you skipped skipped through. There was it was the second document I can see here. So that was probably the one that you were like, oh, how do I go back? Yes. Does it does it allow you to scroll back up or at all? No. It just does it on that one page. Okay. Even if you wanna if you wanna go back out of the email and then jump back in, and we can And just go quickly back in? go Yep. Alright. yeah. Absolutely. And then you can just quickly flick through it because I did wanted to just quickly show you the second one. Alright. Okay. In we go. Mhmm. Oh, it's freezing in this house. Alright. Let's go again. Alright. So when you go in, you should have that summer of super and insurances. So I've started it. Mhmm. Allow. Yes. Yes. Allow. Summary of super. Yes. Yep. And Let then me if just you have press a next data. Next document. mhmm. So there's the the chart. Yes. So the chart. That's the one. Right. So with the chart, you've seen this before. Yep. Yep.","start_word":7185,"end_word":7511,"sentiment":"neutral","sentiment_score":0.02855124251649285},{"text":"Perfect. So it is one. Vanguard does publish one every single year, which is good. So the next one should come out soon because it's around the end of the financial year that they release one, but it is a good visual representation of what we are talking about when we're talking about the market. Now I did wanted to show you here as well how this relates back to your growth profile just to make sure you are still comfortable with that.","start_word":7512,"end_word":7594,"sentiment":"positive","sentiment_score":0.3918318450450897},{"text":"Yep. So with a growth profile, it is for investors who are, you know, wanting to to get as much as you can out of your situation. You don't have a bit of time until retirement. Yep. But also understand that there will be some ups and downs and market fluctuations in the short term in in Yep. order to get that growth. Now we also wanna factor in a time frame, so making sure you have enough time in the market for these kind of ups and downs that you can see here. And typically speaking, in a growth portfolio, we wanna allow about six years until retirement, so when you wanna take it all out. So, obviously, for your kind of plan at the moment, it does allow align pretty well of when you wanna semi retire. And, obviously, if you don't wanna take out everything and keep working, you have enough time in the market to be in that growth portfolio. Yes. Now how that also then kind of relates through the asset classes, so how your money is invested, is that you will have about 80% invested in those top four here. So that's a combination of the top four. Yep. So you can see your light green, which is, like, your US shares. You then have your dark green, which is, like, your Australian shares. You have the yellow, which is, like, international, and then Yep. property as well. So it's about 80% in these combined. And you can see these are the ones that do grow the most but also fluctuate. And then you do have about 20 in the bottom, which are your defensive. So you can see these don't grow as much. They're a little bit more stable. So it's that kind of combination of wanting to grow your super, a little bit of the defensive, but mainly in that growth component. Does that make sense? Yep. Yep. It Yep. does.","start_word":7595,"end_word":7923,"sentiment":"neutral","sentiment_score":0.05388187030528454},{"text":"Perfect.","start_word":7924,"end_word":7924,"sentiment":"positive","sentiment_score":0.5314715504646301},{"text":"And are you still happy with that growth profile otherwise? Yeah. Yeah. Absolutely. Yep.","start_word":7925,"end_word":7938,"sentiment":"neutral","sentiment_score":0.24979925155639648},{"text":"Beautiful.","start_word":7939,"end_word":7939,"sentiment":"positive","sentiment_score":0.5189959406852722},{"text":"So if you press next for me, you might have to press next a couple of times to get back to where we were. The performance detail. Yep. Acceleration plus too far. Keep going. Yep.","start_word":7940,"end_word":7974,"sentiment":"neutral","sentiment_score":0.12933515012264252},{"text":"So that acceleration plus too far, that was just a confirmation for your insurances in that world just to say that's all paid and up to date.","start_word":7975,"end_word":8001,"sentiment":"positive","sentiment_score":0.5210874080657959},{"text":"Yep. So I'm I'm on the page that has eight three services guide. Yep. And then the last And then one. then I go to the next. Yes. Next. This one is Is that the a consent? review. Please. So go Yes. it says click to start, so I'm not clicking to start yet. Yeah. So this one here is Mhmm. if you're happy Yes. to do so, it will ask for your signature. Now there is no changes whatsoever, Susie, in regards to that fee structure.","start_word":8002,"end_word":8088,"sentiment":"neutral","sentiment_score":0.1119922325015068},{"text":"It stays exactly the same at 1.65 from super.","start_word":8089,"end_word":8097,"sentiment":"positive","sentiment_score":0.3936888575553894},{"text":"So Mhmm. no increases or changes to the fee structure, which is good, and it is also not a lock in contract. So if at any point in time you are not happy or if you decide to move overseas or wherever it might be, there's no lock in contract. Yep.","start_word":8098,"end_word":8148,"sentiment":"neutral","sentiment_score":0.07279082387685776},{"text":"But by signing this, otherwise, it just allows us to keep managing everything for you in the meantime.","start_word":8149,"end_word":8166,"sentiment":"positive","sentiment_score":0.47333264350891113},{"text":"Yep. It I'm Do you happy have to any go questions? all that. Okay.","start_word":8167,"end_word":8180,"sentiment":"neutral","sentiment_score":0.17003360390663147},{"text":"Beautiful.","start_word":8181,"end_word":8181,"sentiment":"positive","sentiment_score":0.4478406310081482},{"text":"If you then press start, it should allow you just to add that one signature and date. The date usually happens automatically. Yep. So I click start. Click to Yes. start. Yep. So it's got full name on there. The date Yep. is not on there. My name's Okay. on there, but the date's not. And if does it say ask you to do, like, a scribble, like a little signature? Yeah. So it's got full name and it's got Susan Yep. Christie up there and then it's signature underneath. So Yep. If you click on the little box where it says signature, it should allow you to type a draw signature, usually. well, there's there's already a signature on there. Okay. Maybe if you have done it before. Yep. If you add the date, I don't know. It says I choose sign. Yep. Yep. And then the date. Yep. To the July 30, which is pretty crazy. It's the end of Yeah. July So already. it come up already anyway. So Okay.","start_word":8182,"end_word":8354,"sentiment":"neutral","sentiment_score":0.05147765316284461},{"text":"when you couldn't And click the on it, and that's it's beautiful. asking me to validate it.","start_word":8355,"end_word":8371,"sentiment":"positive","sentiment_score":0.44097182154655457},{"text":"Yes.","start_word":8372,"end_word":8372,"sentiment":"neutral","sentiment_score":0.3225305676460266},{"text":"If you press validate, what that does, it it will then load, and then it will automatically send it back to me. And then it should also save.","start_word":8373,"end_word":8400,"sentiment":"positive","sentiment_score":0.39278239011764526},{"text":"So if that you wanna go back into the email, if you wanna go back and have a look at the documents, that's all there for you. If Yes. for some reason you can't, just just always give us a call. We have and keep all these documents on file for you. So I'll just refresh and see if that comes through. Sometimes There in you go. That's a fine, little and it's bit slower. it says, hello, Susan. Blah blah blah. Yeah. That Yes. one, it says it's signed now. Okay.","start_word":8401,"end_word":8492,"sentiment":"neutral","sentiment_score":0.07061369717121124},{"text":"Beautiful.","start_word":8493,"end_word":8493,"sentiment":"positive","sentiment_score":0.3429318964481354},{"text":"I'll keep a little look at that. Sometimes it does. Oh, beautiful. Yep.","start_word":8494,"end_word":8506,"sentiment":"neutral","sentiment_score":0.194907546043396},{"text":"That has come through already, which is great.","start_word":8507,"end_word":8514,"sentiment":"positive","sentiment_score":0.43031349778175354},{"text":"So like I said, Susie, I will go back to Larissa, and Mhmm. they will finalize all that remediation for you. You will receive a letter if there's, you know, any outcomes or anything like that. If you were disadvantaged by the glitch in the system, again, we're obviously very sorry for the for the glitch, but the good thing is that you will not be disadvantaged at all. And if there's any remediation, then you will get compensated for that. Oh, that's cool. Hey, Yeah. listen.","start_word":8515,"end_word":8601,"sentiment":"neutral","sentiment_score":0.14117684960365295},{"text":"Beautiful.","start_word":8602,"end_word":8602,"sentiment":"positive","sentiment_score":0.335737943649292},{"text":"I've got I got a an email from where is it? From Rick. Yes. And it says, remind us, Susan, your insurance is changing. Yep. Do When I did have you to get oh, that I email? actually have to ring them because I've I've they're the only ones that haven't rang up about my change of address. Change of address. Yep. Yeah. Because you guys can't do because I rang you guys and No. and Yeah. you guys said to me that I have to Yeah. I have to actually ring them and I I kinda knew I did anyway. So yeah. I've Just been here the for address. a couple of months now. So Yeah.","start_word":8603,"end_word":8719,"sentiment":"neutral","sentiment_score":-0.0065501830898798425},{"text":"Beautiful.","start_word":8720,"end_word":8720,"sentiment":"positive","sentiment_score":0.5712774991989136},{"text":"But with the insurances as well, because, obviously, when we do the remediation because at the moment, you have double ups, so you do have the ones in Netwealth that you were supposed to have, which is great. So part of that kind of remediation is that Larissa will then, because you don't need both of them, is to Yep. then complete that that research. Do you know when you got got that email at all? I think it was yesterday. Yesterday. Let me Okay. see. No. That I think is it was. Where are we? Yep. No. It was today. 10:10 o seven today. Okay. No problem. We have access, so we can call best anyway Yep. and just to kind of check-in. So I will just let Larissa know that you got that email, but I wouldn't worry too much about it if you just said it's it's changing a little bit because that will be all part of that remediation review anyway. Yes.","start_word":8721,"end_word":8886,"sentiment":"neutral","sentiment_score":0.07673577964305878},{"text":"But thank you for letting me know, and I will pass that on.","start_word":8887,"end_word":8899,"sentiment":"positive","sentiment_score":0.5504258871078491},{"text":"Do you have any other questions or anything for me at this point, otherwise, before I let you go and enjoy the rest of your afternoon? Yeah. No. I've got nothing at all. You guys you guys are really good, man. You cover everything, That's can great. you make it you dumb it down for me so much because I'm I'm very dyslexic. You know? I'm actually That's quite just proud of myself because I've yeah. lost a budget, and Yeah. I'm doing all You this on should my own be.","start_word":8900,"end_word":8990,"sentiment":"neutral","sentiment_score":0.08069857954978943},{"text":"and yeah. You should be very proud.","start_word":8991,"end_word":8997,"sentiment":"positive","sentiment_score":0.4409366250038147},{"text":"And, Yeah. you know, we're also here to help educate everybody regardless of where their standing is and how much prior knowledge or whatever it is, because we have clients from all different walks of life with all different levels of understanding. And, you know, part of part of the role is making sure that you understand what we are talking about and that you are happy with it in whatever Yep. form and capacity that is.","start_word":8998,"end_word":9074,"sentiment":"neutral","sentiment_score":0.16143172843889755},{"text":"But I think you have a really good understanding, and budgeting is fantastic that you've been on that.","start_word":9075,"end_word":9092,"sentiment":"positive","sentiment_score":0.7112067937850952},{"text":"So well Yeah. Well, it was it was the reason done. that told me to do it. Like, she said, Yeah. go and open the other bank account where Mhmm. the money just goes in and you can't touch it, and Yep. then make one of my other bank accounts where you put whatever as soon as you get paid, I transfer Yep. into And that my separates debit account it? where it automatically Yeah. comes out everything that needs to come out, and then whatever's Yep. left is what Yep. I have. Yeah. So and I'm even Oh, budgeting good. that. Like, this is That's ridiculous.","start_word":9093,"end_word":9199,"sentiment":"neutral","sentiment_score":0.08452158421278},{"text":"good.","start_word":9200,"end_word":9200,"sentiment":"positive","sentiment_score":0.4365313649177551},{"text":"Yeah. And you've cleared out some debts and moved, Yes.","start_word":9201,"end_word":9210,"sentiment":"neutral","sentiment_score":0.2944861054420471},{"text":"and it's yeah. It's all going good.","start_word":9211,"end_word":9217,"sentiment":"positive","sentiment_score":0.47069746255874634},{"text":"It's just patience and just waiting and you know what Yes. I mean? Like Yeah. It doesn't happen overnight, unfortunately. no. It doesn't. It takes No. a good twelve months or so before anything before you can actually see anything. But Yeah. yeah. But Just you're being under debt free is because yeah. I've You're never under been good with money ever. yeah. Ever been good with money.","start_word":9218,"end_word":9285,"sentiment":"neutral","sentiment_score":-0.08671825379133224},{"text":"I'm hopeless with it.","start_word":9286,"end_word":9289,"sentiment":"negative","sentiment_score":-0.46568721532821655},{"text":"Like, I mean I mean, if you add up the salary, like, I got a $197,000 when mom first passed away because she had an investor, and there was liquid assets and everything else that that was trickling through. And then when we sold the house, that was another $147,000 I got. So Yeah. for a good five years or so, I was living pretty much comfortably with, you know, I didn't need to budget. I could just get whatever I wanted. You know? I Yep. kind of maybe piddled it away a little bit, but you know what? Like, I'm not that type of person that, you know, I'm not a materialistic person in wanting to own my own home. You know? I just I don't wanna Yep.","start_word":9290,"end_word":9418,"sentiment":"neutral","sentiment_score":-0.07970905208656955},{"text":"be tied down to anything.","start_word":9419,"end_word":9423,"sentiment":"negative","sentiment_score":-0.33338284492492676},{"text":"I'm not saying Yep. that people who own their own you you know, you're not materialistic, Yep. but that's Yep. not me. You No. know what I mean? And You I value always state experiences. when I got this thing. It took me ten Yes. years to find the thing. Yeah. You know? And then when I No. finally found it, I was like, hell yeah. This is what I wanna do.","start_word":9424,"end_word":9495,"sentiment":"neutral","sentiment_score":0.028411557897925377},{"text":"So And and that's great. And experiences as well, that stuff that sticks with you.","start_word":9496,"end_word":9510,"sentiment":"positive","sentiment_score":0.5317813158035278},{"text":"You know, yes. I'm very much like that experiences over materialistic stuff for sure. Because Yes. that's the memories. Like, even if you, you know, think back of childhood and stuff, for me, I don't remember all the presents, but I remember for you the family holiday and stuff like that. Oh, yeah. Yeah. Sorry. Yeah. I'm And, totally like, with you know, you there. it's it is. And, I mean, I'm very family orientated. Like, I've you know, we're very close knit us, Christie's, and Norwell's, and, Yeah. yeah, we are. And we like to do things together and everything else, but, yeah, I'm just I know what I wanna do, and, Yeah. eventually, Now it's time I for wanna you to do focus it. So on you. yeah. Well, yeah. I mean, I've I mean, Jake's nine and, you know, it's it's always all about me. I'm a very yeah.","start_word":9511,"end_word":9662,"sentiment":"neutral","sentiment_score":0.15324077010154724},{"text":"I've had a I've had a lot of crap happen to me over the years.","start_word":9663,"end_word":9677,"sentiment":"negative","sentiment_score":-0.3386824131011963},{"text":"And Yeah. because I'm Yeah. I'm a Scorpio, so I'm kind of I will help anybody, and I always get financially burnt or, you know, emotionally burnt.","start_word":9678,"end_word":9704,"sentiment":"neutral","sentiment_score":-0.2591365575790405},{"text":"I'm always the one that gets hurt all the time, and I'm just I've had enough.","start_word":9705,"end_word":9720,"sentiment":"negative","sentiment_score":-0.506473958492279},{"text":"I've Yeah. seriously Yeah. had enough. And, you know, And people now is come the and ask me for help or whatever. Like, time. you No. know, I've I've been There's in some a point. dark places and, Yeah. you know, There's and I'm a there's like, a point. Yeah. the universe There's a point. is never gonna let me leave. K. No. I've And now tried is once, the time. but I'm only here for Yeah. the universe's entertainment.","start_word":9721,"end_word":9800,"sentiment":"neutral","sentiment_score":-0.08903466165065765},{"text":"So And now it's I time might for you as to live well make your life, good. enjoy retirement, Right?","start_word":9801,"end_word":9820,"sentiment":"positive","sentiment_score":0.3865053653717041},{"text":"and Yeah. now it's Well, time I for might you as to well focus make on good. you. So, Yeah. you know, nothing's gonna happen to me. I know it why because Yeah. I mean, you ever seen that the Truman Show? No. I don't think I have. Well, that's me. That is me. You Well, need to I watch have it. to have It's a a look very at it interesting now. show. You need Yes. need to watch it, and then you'll go, oh, wow. Now I know what Oh, she's talking about. Yes. That's What me. was it what was it called? Did you say again? It's called The Truman Show. It's got Jim Zip Carey through. in it. Yeah. No. I'll It's have to kind add it of on like my list. it's kind of like big brother Oh, yes. Yep. where he's oblivious that the entire world he is like a TV show. The entire world watches him. All and Oh, he's oblivious to it. yeah. You know? And nothing happens to him. And that's me. That's that's They're good.","start_word":9821,"end_word":10005,"sentiment":"neutral","sentiment_score":-0.05296020954847336},{"text":"like, But I'll let's I'll just dump have to some more crap on this person.","start_word":10006,"end_word":10020,"sentiment":"negative","sentiment_score":-0.5436117053031921},{"text":"You know what I mean? yeah. See how much she can take. That's Yeah.","start_word":10021,"end_word":10034,"sentiment":"neutral","sentiment_score":0.02457013194050108},{"text":"what it is. And it's a it's a very eye opening, you know, Yeah.","start_word":10035,"end_word":10048,"sentiment":"positive","sentiment_score":0.5333459377288818},{"text":"movie. And I think that we are actually moving towards that because of the way technology is, you know. So Yes. Yeah.","start_word":10049,"end_word":10070,"sentiment":"neutral","sentiment_score":0.20569342374801636},{"text":"and Well, my nine I'll have year to old is in big trouble because he yeah. he's he's lost privileges to all his devices.","start_word":10071,"end_word":10094,"sentiment":"negative","sentiment_score":-0.4276650547981262},{"text":"And Mhmm. now he's gonna fully get seen in his journey when he comes home here. I'll be like, dude, you know, I have to be because his other parent rang me yesterday and said this is what's going on. And I was like, oh god. Great.","start_word":10095,"end_word":10141,"sentiment":"neutral","sentiment_score":-0.18078048527240753},{"text":"Now I'm gonna be the bearer of bad news when I pick him up from school tomorrow.","start_word":10142,"end_word":10158,"sentiment":"negative","sentiment_score":-0.4267234802246094},{"text":"Like, you can't have your devices, Yeah. but we'll do other Yeah. stuff, like, you know Yeah. And also learning consequences. You know? yeah. That's important. Yeah.","start_word":10159,"end_word":10185,"sentiment":"neutral","sentiment_score":-0.09865768253803252},{"text":"But it's it's absolutely scary, these, you know, the Internet and all that with these kids because some of the stuff that he watches is like, you know, I don't like it. And I make sure that when he's here, he doesn't watch it.","start_word":10186,"end_word":10229,"sentiment":"negative","sentiment_score":-0.3927285969257355},{"text":"But Yeah. it is Yeah.","start_word":10230,"end_word":10234,"sentiment":"neutral","sentiment_score":-0.2722238600254059},{"text":"scary how and and we've got no control over it it as as parents.","start_word":10235,"end_word":10248,"sentiment":"negative","sentiment_score":-0.4522946178913117},{"text":"Nor. We really Nor. don't. You Nor. know? I've come from a I'm a Gen X fan, so I've drank out of taps and, you know, Yep. going down that hot freaking metal slide and burnt four degree burns on my backside and you know what I mean? You know where But you you still are had because doing well? yeah. You know? I've got Yeah. the thermostat when I was in trouble and yeah. Yep. You know? Yep. And I think everything changed with these kids these days when we gave them the power to go, Yep.","start_word":10249,"end_word":10346,"sentiment":"neutral","sentiment_score":-0.14538876712322235},{"text":"no. You can't speak to me like that, and you can't do that to me.","start_word":10347,"end_word":10361,"sentiment":"negative","sentiment_score":-0.5658951997756958},{"text":"And that's Yeah.","start_word":10362,"end_word":10364,"sentiment":"neutral","sentiment_score":-0.11932744830846786},{"text":"when and the whole world went to shit because of that.","start_word":10365,"end_word":10375,"sentiment":"negative","sentiment_score":-0.3813492953777313},{"text":"Yeah. And now all Yeah. these Internet stuff, and it's like, so I don't Yeah. know. No. It's I might very give him a little treat. Give him some scary. Pokemon cards or something. You've been bad. You don't get this, but here's But a little I'm consolation.","start_word":10376,"end_word":10423,"sentiment":"neutral","sentiment_score":-0.09381593763828278},{"text":"I'm not condoning his behavior at school.","start_word":10424,"end_word":10430,"sentiment":"negative","sentiment_score":-0.3485969305038452},{"text":"He's No. on a No. report card too, and I'm like, no. No. No. No. No. Okay. Yeah. He's Well, definitely hopefully, my child he because I was on a report card too. well, Yeah.","start_word":10431,"end_word":10465,"sentiment":"neutral","sentiment_score":-0.0842072144150734},{"text":"hopefully, he'll he'll he'll be good for you moving forward. He's always good. He's a good kid. Oh, that's that's good.","start_word":10466,"end_word":10486,"sentiment":"positive","sentiment_score":0.6077407002449036},{"text":"And and like I said, Susie, if there's anything you ever need at any point in time, just call the office. Both me and Larissa are always here. If you need anything and if you are ever up in the area, just just let us know, and you're more Yes. than welcome to pop into the office and say hello. I have you guys on speed dial. So yeah. Yeah.","start_word":10487,"end_word":10556,"sentiment":"neutral","sentiment_score":0.2300491034984589},{"text":"Very Great. good. Yeah. Thanks, Beautiful. Pete, Well, man. I really appreciate your call. no problem at all, Susie. I will let you go, and anything you need, just let me Alright.","start_word":10557,"end_word":10588,"sentiment":"positive","sentiment_score":0.48662829399108887},{"text":"No problem. know.","start_word":10589,"end_word":10591,"sentiment":"neutral","sentiment_score":0.26867780089378357},{"text":"So you have a good afternoon, Alright.","start_word":10592,"end_word":10598,"sentiment":"positive","sentiment_score":0.41027581691741943},{"text":"Ed. You too. We'll speak soon. Alright. Thanks Alright. then. See you. Bye. Bye. Bye.","start_word":10599,"end_word":10613,"sentiment":"neutral","sentiment_score":0.2087426483631134}],"average":{"sentiment":"neutral","sentiment_score":0.043755113059336215}}}}