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Yeah. Good afternoon. Rick, it's, Ronald from Cloud Solution IT. How are you doing today?\n\nNo complaints, sir. It's Friday, last day of work. Alright? Rick, I hope you still remember the company because the last time that we touch base with you, it was the October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services.\n\nName of the company again, sir, it's Cloud Solution IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solutions, cybersecurity, backup and recovery, SharePoint, manage three sixty five, Power BI, Power Apps, and many more. And reason for my call today, Rick, same thing as before, We're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And we're hoping, sir, that you have an available time next month, maybe on first or second week of August.\n\nMhmm. Mhmm. Uh-huh. Alright. Okay.\n\nThat that that would be fine, sir. But thank you so much for for answering my call. Okay. Enjoy your Friday. Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":3.6799998,"end":3.9199998,"sentiment":"neutral","sentiment_score":0.11092609167099},{"text":"Yeah.","start":3.9199998,"end":4.08,"sentiment":"neutral","sentiment_score":0.14964112639427185},{"text":"Good afternoon.","start":4.08,"end":4.8199997,"sentiment":"positive","sentiment_score":0.36136406660079956},{"text":"Rick, it's, Ronald from Cloud Solution IT.","start":5.6,"end":9.38,"sentiment":"neutral","sentiment_score":0.31397091490881784},{"text":"How are you doing today?","start":10.24,"end":11.46,"sentiment":"neutral","sentiment_score":0.32290664315223694}],"sentiment":"neutral","sentiment_score":0.29972656071186066,"num_words":16,"start":3.6799998,"end":11.46},{"sentences":[{"text":"No complaints, sir.","start":14.715,"end":15.835,"sentiment":"neutral","sentiment_score":0.08128165826201439},{"text":"It's Friday, last day of work.","start":15.835,"end":18.494999,"sentiment":"neutral","sentiment_score":-0.03169606626033783},{"text":"Alright?","start":18.715,"end":19.215,"sentiment":"neutral","sentiment_score":0.035238124430179596},{"text":"Rick, I hope you still remember the company because the last time that we touch base with you, it was the October of last year.","start":20.395,"end":28.67,"sentiment":"neutral","sentiment_score":0.060323244482278826},{"text":"And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services.","start":29.21,"end":39.87,"sentiment":"neutral","sentiment_score":0.0812828148956652}],"sentiment":"neutral","sentiment_score":0.061155222837002046,"num_words":62,"start":14.715,"end":39.87},{"sentences":[{"text":"Name of the company again, sir, it's Cloud Solution IT.","start":40.925,"end":44.145,"sentiment":"neutral","sentiment_score":0.08166038095951081},{"text":"We are a managed service provider.","start":45.005,"end":47.425,"sentiment":"neutral","sentiment_score":0.0772514579196771},{"text":"We are also Microsoft trusted partner providing services for cloud solutions, cybersecurity, backup and recovery, SharePoint, manage three sixty five, Power BI, Power Apps, and many more.","start":47.805,"end":61.5,"sentiment":"neutral","sentiment_score":0.07802187375448368},{"text":"And reason for my call today, Rick, same thing as before, We're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference.","start":61.88,"end":73.915,"sentiment":"neutral","sentiment_score":0.033506069953242935},{"text":"And we're hoping, sir, that you have an available time next month, maybe on first or second week of August.","start":74.535,"end":80.46,"sentiment":"neutral","sentiment_score":0.049730812571942805}],"sentiment":"neutral","sentiment_score":0.05791937095183198,"num_words":93,"start":40.925,"end":80.46},{"sentences":[{"text":"Mhmm.","start":87.34,"end":87.84,"sentiment":"neutral","sentiment_score":-0.0966263934969902},{"text":"Mhmm.","start":93.01501,"end":93.51501,"sentiment":"neutral","sentiment_score":-0.07334429025650024},{"text":"Uh-huh.","start":107.950005,"end":108.450005,"sentiment":"neutral","sentiment_score":-0.2438371628522873},{"text":"Alright.","start":112.03,"end":112.53,"sentiment":"neutral","sentiment_score":0.040595270693302155},{"text":"Okay.","start":112.590004,"end":113.07,"sentiment":"neutral","sentiment_score":0.0793113261461258}],"sentiment":"neutral","sentiment_score":-0.058780249953269956,"num_words":5,"start":87.34,"end":113.07},{"sentences":[{"text":"That that that would be fine, sir.","start":113.07,"end":114.75,"sentiment":"neutral","sentiment_score":0.17648189195564815},{"text":"But thank you so much for for answering my call.","start":114.75,"end":117.090004,"sentiment":"positive","sentiment_score":0.4106336832046509},{"text":"Okay.","start":118.91,"end":119.23,"sentiment":"neutral","sentiment_score":0.28588244318962097},{"text":"Enjoy your Friday.","start":119.23,"end":119.95,"sentiment":"positive","sentiment_score":0.4276616871356964},{"text":"Thank you.","start":119.95,"end":120.69,"sentiment":"positive","sentiment_score":0.4415455758571625}],"sentiment":"positive","sentiment_score":0.33885516226291656,"num_words":23,"start":113.07,"end":120.69}]}}]},{"alternatives":[{"transcript":"Hello? 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Diego. Thanks. Yourself, Ronald? Yeah.\n\nMate, the the the the the reason I say no is I really do not have any room for MSPs. We we we try to we've we've got all the resources in house that we need, and we have already one agreement just to provide licensing for us with one MSP. We've got cloud experts. We've got everybody in house. I genuinely do not need another MSP, not even intro.\n\nNo worries. Thank you. Bye bye. You too. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.36,"end":1.86,"sentiment":"neutral","sentiment_score":0.021864064037799835},{"text":"Diego.","start":11.92,"end":12.32,"sentiment":"neutral","sentiment_score":0.12545034289360046},{"text":"Thanks.","start":12.32,"end":12.559999,"sentiment":"positive","sentiment_score":0.3602350950241089},{"text":"Yourself, Ronald?","start":12.559999,"end":13.38,"sentiment":"neutral","sentiment_score":0.17765594273805618},{"text":"Yeah.","start":61.95,"end":62.45,"sentiment":"neutral","sentiment_score":0.027098968625068665}],"sentiment":"neutral","sentiment_score":0.14832672600944838,"num_words":6,"start":1.36,"end":62.45},{"sentences":[{"text":"Mate, the the the the the reason I say no is I really do not have any room for MSPs.","start":82.049995,"end":87.67,"sentiment":"neutral","sentiment_score":-0.2827537715435028},{"text":"We we we try to we've we've got all the resources in house that we need, and we have already one agreement just to provide licensing for us with one MSP.","start":87.89,"end":100.385,"sentiment":"neutral","sentiment_score":-0.09711279996460484},{"text":"We've got cloud experts.","start":101.565,"end":103.025,"sentiment":"neutral","sentiment_score":-0.06029747053980827},{"text":"We've got everybody in house.","start":103.085,"end":105.005005,"sentiment":"neutral","sentiment_score":-0.07489615082740783},{"text":"I genuinely do not need another MSP, not even intro.","start":105.005005,"end":110.43,"sentiment":"neutral","sentiment_score":-0.2554984658956528}],"sentiment":"neutral","sentiment_score":-0.16908896464322296,"num_words":70,"start":82.049995,"end":110.43},{"sentences":[{"text":"No worries.","start":117.37,"end":117.85,"sentiment":"neutral","sentiment_score":0.2313942089676857},{"text":"Thank you.","start":117.85,"end":118.590004,"sentiment":"neutral","sentiment_score":0.2948571443557739},{"text":"Bye bye.","start":118.65,"end":119.39,"sentiment":"neutral","sentiment_score":0.20821215957403183},{"text":"You too.","start":120.57,"end":121.05,"sentiment":"neutral","sentiment_score":0.23722510039806366},{"text":"Bye bye.","start":121.05,"end":121.71,"sentiment":"neutral","sentiment_score":0.1256246529519558}],"sentiment":"neutral","sentiment_score":0.21946265324950218,"num_words":10,"start":117.37,"end":121.71}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Hi. Yeah. Good afternoon. Rick, it's, Ronald from Cloud Solution IT. How are you doing today?\n\nChannel 1: Diego. Thanks. Yourself, Ronald?\n\nChannel 0: No complaints, sir. It's Friday, last day of work. Alright? Rick, I hope you still remember the company because the last time that we touch base with you, it was the October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services.\n\nName of the company again, sir, it's Cloud Solution IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solutions, cybersecurity, backup and recovery, SharePoint, manage three sixty five, Power BI, Power Apps, and many more. And\n\nChannel 1: Yeah.\n\nChannel 0: reason for my call today, Rick, same thing as before, We're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And we're hoping, sir, that you have an available time next month, maybe on first or second week of August.\n\nChannel 1: Mate, the the the the the reason I say no is I really do not have any room for MSPs.\n\nChannel 0: Mhmm.\n\nChannel 1: We we we try to we've we've got all the resources in house that we\n\nChannel 0: Mhmm.\n\nChannel 1: need, and we have already one agreement just to provide licensing for us with one MSP. We've got cloud experts. We've got everybody in house. I genuinely do not need\n\nChannel 0: Uh-huh.\n\nChannel 1: another MSP, not even intro.\n\nChannel 0: Alright. Okay. That that that would be fine, sir. But thank you so much for for answering my call.\n\nChannel 1: No worries. Thank you. Bye bye.\n\nChannel 0: Okay. Enjoy your Friday. Thank you.\n\nChannel 1: You too. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.36,"end":1.86,"sentiment":"neutral","sentiment_score":0.021864064037799835}],"sentiment":"neutral","sentiment_score":0.021864064037799835,"channel":1,"num_words":1,"start":1.36,"end":1.86},{"sentences":[{"text":"Hi.","start":3.6799998,"end":3.9199998,"sentiment":"neutral","sentiment_score":0.11092609167099},{"text":"Yeah.","start":3.9199998,"end":4.08,"sentiment":"neutral","sentiment_score":0.14964112639427185},{"text":"Good afternoon.","start":4.08,"end":4.8199997,"sentiment":"positive","sentiment_score":0.36136406660079956},{"text":"Rick, it's, Ronald from Cloud Solution IT.","start":5.6,"end":9.38,"sentiment":"neutral","sentiment_score":0.31397091490881784},{"text":"How are you doing today?","start":10.24,"end":11.46,"sentiment":"neutral","sentiment_score":0.32290664315223694}],"sentiment":"neutral","sentiment_score":0.29972656071186066,"channel":0,"num_words":16,"start":3.6799998,"end":11.46},{"sentences":[{"text":"Diego.","start":11.92,"end":12.32,"sentiment":"neutral","sentiment_score":0.12545034289360046},{"text":"Thanks.","start":12.32,"end":12.559999,"sentiment":"positive","sentiment_score":0.3602350950241089},{"text":"Yourself, Ronald?","start":12.559999,"end":13.38,"sentiment":"neutral","sentiment_score":0.17765594273805618}],"sentiment":"neutral","sentiment_score":0.21024933084845543,"channel":1,"num_words":4,"start":11.92,"end":13.38},{"sentences":[{"text":"No complaints, sir.","start":14.715,"end":15.835,"sentiment":"neutral","sentiment_score":0.08128165826201439},{"text":"It's Friday, last day of work.","start":15.835,"end":18.494999,"sentiment":"neutral","sentiment_score":-0.03169606626033783},{"text":"Alright?","start":18.715,"end":19.215,"sentiment":"neutral","sentiment_score":0.035238124430179596},{"text":"Rick, I hope you still remember the company because the last time that we touch base with you, it was the October of last year.","start":20.395,"end":28.67,"sentiment":"neutral","sentiment_score":0.060323244482278826},{"text":"And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services.","start":29.21,"end":39.87,"sentiment":"neutral","sentiment_score":0.0812828148956652}],"sentiment":"neutral","sentiment_score":0.061155222837002046,"channel":0,"num_words":62,"start":14.715,"end":39.87},{"sentences":[{"text":"Name of the company again, sir, it's Cloud Solution IT.","start":40.925,"end":44.145,"sentiment":"neutral","sentiment_score":0.08166038095951081},{"text":"We are a managed 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introduce our company only for future reference.","start":62.52,"end":73.915,"sentiment":"neutral","sentiment_score":0.03355029572186799},{"text":"And we're hoping, sir, that you have an available time next month, maybe on first or second week of August.","start":74.535,"end":80.46,"sentiment":"neutral","sentiment_score":0.049730812571942805}],"sentiment":"neutral","sentiment_score":0.04015458831373526,"channel":0,"num_words":49,"start":62.52,"end":80.46},{"sentences":[{"text":"Mate, the the the the the reason I say no is I really do not have any room for MSPs.","start":82.049995,"end":87.67,"sentiment":"neutral","sentiment_score":-0.2827537715435028}],"sentiment":"neutral","sentiment_score":-0.2827537715435028,"channel":1,"num_words":20,"start":82.049995,"end":87.67},{"sentences":[{"text":"Mhmm.","start":87.34,"end":87.84,"sentiment":"neutral","sentiment_score":-0.0966263934969902}],"sentiment":"neutral","sentiment_score":-0.0966263934969902,"channel":0,"num_words":1,"start":87.34,"end":87.84},{"sentences":[{"text":"We we we try to we've we've got all the resources in house that we","start":87.89,"end":93.09,"sentiment":"neutral","sentiment_score":-0.11591555749376616}],"sentiment":"neutral","sentiment_score":-0.11591555749376616,"channel":1,"num_words":15,"start":87.89,"end":93.09},{"sentences":[{"text":"Mhmm.","start":93.01501,"end":93.51501,"sentiment":"neutral","sentiment_score":-0.07334429025650024}],"sentiment":"neutral","sentiment_score":-0.07334429025650024,"channel":0,"num_words":1,"start":93.01501,"end":93.51501},{"sentences":[{"text":"need, and we have already one agreement just to provide licensing for us with one MSP.","start":93.09,"end":100.385,"sentiment":"neutral","sentiment_score":-0.07948521478101611},{"text":"We've got cloud experts.","start":101.565,"end":103.025,"sentiment":"neutral","sentiment_score":-0.06029747053980827},{"text":"We've got everybody in house.","start":103.085,"end":105.005005,"sentiment":"neutral","sentiment_score":-0.07489615082740783},{"text":"I genuinely do not need","start":105.005005,"end":108.11,"sentiment":"neutral","sentiment_score":-0.32227085828781127}],"sentiment":"neutral","sentiment_score":-0.11662627880771954,"channel":1,"num_words":30,"start":93.09,"end":108.11},{"sentences":[{"text":"Uh-huh.","start":107.950005,"end":108.450005,"sentiment":"neutral","sentiment_score":-0.2438371628522873}],"sentiment":"neutral","sentiment_score":-0.2438371628522873,"channel":0,"num_words":1,"start":107.950005,"end":108.450005},{"sentences":[{"text":"another MSP, not even intro.","start":108.25,"end":110.43,"sentiment":"neutral","sentiment_score":-0.18872607350349427}],"sentiment":"neutral","sentiment_score":-0.18872607350349427,"channel":1,"num_words":5,"start":108.25,"end":110.43},{"sentences":[{"text":"Alright.","start":112.03,"end":112.53,"sentiment":"neutral","sentiment_score":0.040595270693302155},{"text":"Okay.","start":112.590004,"end":113.07,"sentiment":"neutral","sentiment_score":0.0793113261461258},{"text":"That that that would be fine, sir.","start":113.07,"end":114.75,"sentiment":"neutral","sentiment_score":0.17648189195564815},{"text":"But thank you so much for for answering my call.","start":114.75,"end":117.090004,"sentiment":"positive","sentiment_score":0.4106336832046509}],"sentiment":"neutral","sentiment_score":0.28745350908291967,"channel":0,"num_words":19,"start":112.03,"end":117.090004},{"sentences":[{"text":"No worries.","start":117.37,"end":117.85,"sentiment":"neutral","sentiment_score":0.2313942089676857},{"text":"Thank you.","start":117.85,"end":118.590004,"sentiment":"neutral","sentiment_score":0.2948571443557739},{"text":"Bye bye.","start":118.65,"end":119.39,"sentiment":"neutral","sentiment_score":0.20821215957403183}],"sentiment":"neutral","sentiment_score":0.24482117096583048,"channel":1,"num_words":6,"start":117.37,"end":119.39},{"sentences":[{"text":"Okay.","start":118.91,"end":119.23,"sentiment":"neutral","sentiment_score":0.28588244318962097},{"text":"Enjoy your Friday.","start":119.23,"end":119.95,"sentiment":"positive","sentiment_score":0.4276616871356964},{"text":"Thank you.","start":119.95,"end":120.69,"sentiment":"positive","sentiment_score":0.4415455758571625}],"sentiment":"positive","sentiment_score":0.4086597760518392,"channel":0,"num_words":6,"start":118.91,"end":120.69},{"sentences":[{"text":"You too.","start":120.57,"end":121.05,"sentiment":"neutral","sentiment_score":0.23722510039806366},{"text":"Bye bye.","start":121.05,"end":121.71,"sentiment":"neutral","sentiment_score":0.1256246529519558}],"sentiment":"neutral","sentiment_score":0.18142487667500973,"channel":1,"num_words":4,"start":120.57,"end":121.71}]},"summary":{"result":"success","short":"The Cloud Solution IT representative, Ronald, calls the customer, Rick, to introduce their company and offer their services. However, Rick informs him that he doesn't need another MSP and already has an agreement with one. Ronald apologizes for the misunderstanding and suggests scheduling an introductory meeting for the first or second week of August."},"intents":{"segments":[{"text":"Rick, I hope you still remember the company because the last time that we touch base with you, it was the October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services.","start_word":31,"end_word":82,"intents":[{"intent":"Introduce company and services","confidence_score":0.07398774}]},{"text":"And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, sir, it's Cloud Solution IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solutions, cybersecurity, backup and recovery, SharePoint, manage three sixty five, Power BI, Power Apps, and many more. And Yeah.","start_word":56,"end_word":127,"intents":[{"intent":"Arrange meeting with rick","confidence_score":0.09825084}]},{"text":"Name of the company again, sir, it's Cloud Solution IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solutions, cybersecurity, backup and recovery, SharePoint, manage three sixty five, Power BI, Power Apps, and many more. And Yeah.","start_word":83,"end_word":127,"intents":[{"intent":"Provide licensing and cloud services","confidence_score":0.00007655084}]},{"text":"We we we try to we've we've got all the resources in house that we Mhmm. need, and we have already one agreement just to provide licensing for us with one MSP. We've got cloud experts. We've got everybody in house. I genuinely do not need Uh-huh. another MSP, not even intro. Alright.","start_word":198,"end_word":250,"intents":[{"intent":"Provide licensing for msps","confidence_score":0.07119409}]}]},"sentiments":{"segments":[{"text":"Hello? Hi. Yeah.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.09414376318454742},{"text":"Good afternoon.","start_word":3,"end_word":4,"sentiment":"positive","sentiment_score":0.36091360449790955},{"text":"Rick, it's, Ronald from Cloud Solution IT. How are you doing today? Diego.","start_word":5,"end_word":17,"sentiment":"neutral","sentiment_score":0.30365124344825745},{"text":"Thanks.","start_word":18,"end_word":18,"sentiment":"positive","sentiment_score":0.3602350950241089},{"text":"Yourself, Ronald? No complaints, sir. It's Friday, last day of work. Alright? Rick, I hope you still remember the company because the last time that we touch base with you, it was the October of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again, sir, it's Cloud Solution IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solutions, cybersecurity, backup and recovery, SharePoint, manage three sixty five, Power BI, Power Apps, and many more. And Yeah. reason for my call today, Rick, same thing as before, We're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And we're hoping, sir, that you have an available time next month, maybe on first or second week of August. Mate, the the the the the reason I say no is I really do not have any room for MSPs. Mhmm. We we we try to we've we've got all the resources in house that we Mhmm. need, and we have already one agreement just to provide licensing for us with one MSP. We've got cloud experts. We've got everybody in house. I genuinely do not need Uh-huh. another MSP, not even intro. Alright. Okay. That that that would be fine, sir.","start_word":19,"end_word":258,"sentiment":"neutral","sentiment_score":-0.004708093591034412},{"text":"But thank you so much for for answering my call.","start_word":259,"end_word":268,"sentiment":"positive","sentiment_score":0.4109710454940796},{"text":"No worries. Thank you. Bye bye. Okay.","start_word":269,"end_word":275,"sentiment":"neutral","sentiment_score":0.24660685658454895},{"text":"Enjoy your Friday. Thank you.","start_word":276,"end_word":280,"sentiment":"positive","sentiment_score":0.4317963719367981},{"text":"You too. Bye bye.","start_word":281,"end_word":284,"sentiment":"neutral","sentiment_score":0.17357851564884186}],"average":{"sentiment":"neutral","sentiment_score":0.04717388579034923}}}}