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How are you going? It's Damien. I just spoke to you before making that inquiry about the Willow of it. Yes.\n\nSo I was just letting you know we've managed to get the tow truck booked. He's gonna be coming to pick the car up in about an hour and a half from Kinglake. And then by the time he gets down to you, probably another hour. So two and a half hours time is more, I guess. Yeah.\n\nYeah. I'm gonna make the towy there as well because I've gotta pay him. So I'll obviously be there as well, but I'll just give you the heads up. No. I'll see you soon.\n\nBye.","paragraphs":[{"sentences":[{"text":"Good day, mate.","start":2.8799999,"end":3.4399998,"sentiment":"positive","sentiment_score":0.5484061241149902},{"text":"How are you going?","start":3.4399998,"end":3.9199998,"sentiment":"positive","sentiment_score":0.39240917563438416},{"text":"It's Damien.","start":3.9199998,"end":5.46,"sentiment":"neutral","sentiment_score":0.09759462624788284},{"text":"I just spoke to you before making that inquiry about the Willow of it.","start":5.52,"end":9.46,"sentiment":"neutral","sentiment_score":0.07086860415126596},{"text":"Yes.","start":12.32,"end":12.559999,"sentiment":"neutral","sentiment_score":0.0914282724261284}],"sentiment":"neutral","sentiment_score":0.1872347107467552,"num_words":24,"start":2.8799999,"end":12.559999},{"sentences":[{"text":"So I was just letting you know we've managed to get the tow truck booked.","start":12.559999,"end":15.485001,"sentiment":"neutral","sentiment_score":0.10970819840828577},{"text":"He's gonna be coming to pick the car up in about an hour and a half from Kinglake.","start":15.485001,"end":19.345001,"sentiment":"neutral","sentiment_score":0.06149792836772071},{"text":"And then by the time he gets down to you, probably another hour.","start":20.685,"end":25.005001,"sentiment":"neutral","sentiment_score":0.058794173483665176},{"text":"So two and a half hours time is more, I guess.","start":25.005001,"end":27.265,"sentiment":"neutral","sentiment_score":0.020465427501635117},{"text":"Yeah.","start":31.25,"end":31.57,"sentiment":"neutral","sentiment_score":0.04465657100081444}],"sentiment":"neutral","sentiment_score":0.06528769337154668,"num_words":58,"start":12.559999,"end":31.57},{"sentences":[{"text":"Yeah.","start":31.57,"end":31.81,"sentiment":"neutral","sentiment_score":0.052415117621421814},{"text":"I'm gonna make the towy there as well because I've gotta pay him.","start":31.81,"end":34.53,"sentiment":"neutral","sentiment_score":0.05261252906460028},{"text":"So I'll obviously be there as well, but I'll just give you the heads up.","start":34.53,"end":37.83,"sentiment":"neutral","sentiment_score":0.04423073666791121},{"text":"No.","start":40.388935,"end":40.888935,"sentiment":"neutral","sentiment_score":0.0026973187923431396},{"text":"I'll see you soon.","start":41.348934,"end":42.568935,"sentiment":"neutral","sentiment_score":0.09468680806457996}],"sentiment":"neutral","sentiment_score":0.05239069401560461,"num_words":34,"start":31.57,"end":42.568935},{"sentences":[{"text":"Bye.","start":43.668938,"end":44.168938,"sentiment":"neutral","sentiment_score":0.049483828246593475}],"sentiment":"neutral","sentiment_score":0.049483828246593475,"num_words":1,"start":43.668938,"end":44.168938}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Tyre Plus Plumbing Center. How can I help?\n\nChannel 1: Good day, mate. How are you going? It's Damien. I just spoke to you before making that inquiry about the Willow of it.\n\nChannel 0: Oh, yeah. Yeah. Yeah. How can I help?\n\nChannel 1: Yes. So I was just letting you know we've managed to get the tow truck booked. He's gonna be coming to pick the car up in about an hour and a half from\n\nChannel 0: Okay.\n\nChannel 1: Kinglake.\n\nChannel 0: Yep. From Kinglake. Yep. Done.\n\nChannel 1: And then by the time he gets down to you, probably another hour. So two and\n\nChannel 0: Yeah.\n\nChannel 1: a half hours time is\n\nChannel 0: Yeah.\n\nChannel 1: more, I guess.\n\nChannel 0: I say about about about, I reckon, eleven something. Will you see the car?\n\nChannel 1: Yeah. Yeah. I'm gonna make the towy there as well because I've gotta pay him. So\n\nChannel 0: Okay.\n\nChannel 1: I'll obviously be there as well,\n\nChannel 0: Yeah.\n\nChannel 1: but I'll\n\nChannel 0: Not\n\nChannel 1: just\n\nChannel 0: a\n\nChannel 1: give\n\nChannel 0: problem.\n\nChannel 1: you the heads up.\n\nChannel 0: Not a problem. Thank you, mate. Thanks for that. I'll pass it on.\n\nChannel 1: No.\n\nChannel 0: Alright,\n\nChannel 1: I'll\n\nChannel 0: mate.\n\nChannel 1: see\n\nChannel 0: Okay.\n\nChannel 1: you soon.\n\nChannel 0: Yeah. Bye.\n\nChannel 1: Bye.\n\nChannel 0: Someone spoke with me.","paragraphs":[{"sentences":[{"text":"Tyre Plus Plumbing Center.","start":0.39999998,"end":1.36,"sentiment":"neutral","sentiment_score":0.06911011599004269},{"text":"How can I help?","start":1.36,"end":2.26,"sentiment":"neutral","sentiment_score":0.12859421968460083}],"sentiment":"neutral","sentiment_score":0.09885216783732176,"channel":0,"num_words":8,"start":0.39999998,"end":2.26},{"sentences":[{"text":"Good day, mate.","start":2.8799999,"end":3.4399998,"sentiment":"positive","sentiment_score":0.5484061241149902},{"text":"How are you going?","start":3.4399998,"end":3.9199998,"sentiment":"positive","sentiment_score":0.39240917563438416},{"text":"It's Damien.","start":3.9199998,"end":5.46,"sentiment":"neutral","sentiment_score":0.09759462624788284},{"text":"I just spoke to you before making that inquiry about the Willow of 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Kinglake in about one and a half hours. The agent takes note of this and informs Damien that they will make the toilla there as well. The call ends with the agent thanking Damien and saying they will pass on the message."},"intents":{"segments":[{"text":"So I was just letting you know we've managed to get the tow truck booked. He's gonna be coming to pick the car up in about an hour and a half from Okay. Kinglake.","start_word":40,"end_word":73,"intents":[{"intent":"Book tow truck","confidence_score":0.4562549},{"intent":"Make tow","confidence_score":0.07260593}]}]},"sentiments":{"segments":[{"text":"Tyre Plus Plumbing Center. How can I help?","start_word":0,"end_word":7,"sentiment":"neutral","sentiment_score":0.09635845571756364},{"text":"Good day, mate. How are you going?","start_word":8,"end_word":14,"sentiment":"positive","sentiment_score":0.4718145728111267},{"text":"It's Damien. I just spoke to you before making that inquiry about the Willow of it. Oh, yeah. Yeah. Yeah. How can I help? Yes. So I was just letting you know we've managed to get the tow truck booked. He's gonna be coming to pick the car up in about an hour and a half from Okay. Kinglake. Yep. From Kinglake. Yep. Done. And then by the time he gets down to you, probably another hour. So two and Yeah. a half hours time is Yeah. more, I guess. I say about about about, I reckon, eleven something. Will you see the car? Yeah. Yeah. I'm gonna make the towy there as well because I've gotta pay him. So Okay. I'll obviously be there as well, Yeah. but I'll Not just a give problem. you the heads up. Not a problem.","start_word":15,"end_word":156,"sentiment":"neutral","sentiment_score":0.06391085684299469},{"text":"Thank you, mate. Thanks for that. I'll pass it on.","start_word":157,"end_word":166,"sentiment":"positive","sentiment_score":0.46636223793029785},{"text":"No. Alright, I'll mate. see Okay. you soon. Yeah. Bye. Bye. 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