{"metadata":{"transaction_key":"deprecated","request_id":"019f404c-7b43-7a42-9924-d0c6179ba699","sha256":"f646672cc4727fb8bc3f2e90254a625f53c8847fa45e4b04b188cf2161a54809","created":"2026-07-08T05:56:22.819Z","duration":12.167937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":53,"output_tokens":53},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":53,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. You've called Claire Scavenero. Unfortunately, I can't take your call at the moment. If you'd like to leave a brief message and your number, I'll get back to you shortly. Thank you.","confidence":0.99902344,"words":[{"word":"hi","start":1.5999999,"end":1.92,"confidence":0.99853516,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.05459042638540268},{"word":"you've","start":1.92,"end":2.1599998,"confidence":0.967041,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":0.059472184628248215},{"word":"called","start":2.1599998,"end":2.48,"confidence":0.99609375,"punctuated_word":"called","sentiment":"neutral","sentiment_score":0.04549787566065788},{"word":"claire","start":2.48,"end":2.72,"confidence":0.78271484,"punctuated_word":"Claire","sentiment":"neutral","sentiment_score":0.03799429163336754},{"word":"scavenero","start":2.72,"end":3.22,"confidence":0.46980286,"punctuated_word":"Scavenero.","sentiment":"neutral","sentiment_score":0.06575925648212433},{"word":"unfortunately","start":3.4399998,"end":3.9399998,"confidence":0.99902344,"punctuated_word":"Unfortunately,","sentiment":"negative","sentiment_score":-0.5327463150024414},{"word":"i","start":4.16,"end":4.3199997,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.6103169918060303},{"word":"can't","start":4.3199997,"end":4.64,"confidence":1.0,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.6126977801322937},{"word":"take","start":4.64,"end":4.88,"confidence":1.0,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.7024575471878052},{"word":"your","start":4.88,"end":5.12,"confidence":1.0,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.7153356671333313},{"word":"call","start":5.12,"end":5.3599997,"confidence":0.99902344,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.6150416135787964},{"word":"at","start":5.3599997,"end":5.44,"confidence":0.99902344,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.5482708215713501},{"word":"the","start":5.44,"end":5.6,"confidence":0.9970703,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.6018580198287964},{"word":"moment","start":5.6,"end":6.0,"confidence":1.0,"punctuated_word":"moment.","sentiment":"negative","sentiment_score":-0.5844792127609253},{"word":"if","start":6.0,"end":6.16,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.07754254341125488},{"word":"you'd","start":6.16,"end":6.48,"confidence":0.9995117,"punctuated_word":"you'd","sentiment":"neutral","sentiment_score":-0.0436207577586174},{"word":"like","start":6.48,"end":6.7999997,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.016782261431217194},{"word":"to","start":6.7999997,"end":6.96,"confidence":0.9921875,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.04869992285966873},{"word":"leave","start":6.96,"end":7.2799997,"confidence":0.99902344,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.02790588140487671},{"word":"a","start":7.2799997,"end":7.44,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.1323622167110443},{"word":"brief","start":7.44,"end":7.7599998,"confidence":1.0,"punctuated_word":"brief","sentiment":"neutral","sentiment_score":-0.02863296866416931},{"word":"message","start":7.7599998,"end":8.16,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.13252301514148712},{"word":"and","start":8.16,"end":8.4,"confidence":0.98095703,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.012158557772636414},{"word":"your","start":8.4,"end":8.639999,"confidence":0.99121094,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.05738029628992081},{"word":"number","start":8.639999,"end":8.96,"confidence":0.9975586,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":-0.033117156475782394},{"word":"i'll","start":8.96,"end":9.28,"confidence":0.9753418,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.029561996459960938},{"word":"get","start":9.28,"end":9.44,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.06987813115119934},{"word":"back","start":9.44,"end":9.599999,"confidence":0.99902344,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.07250432670116425},{"word":"to","start":9.599999,"end":9.76,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.029066532850265503},{"word":"you","start":9.76,"end":9.92,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.010533347725868223},{"word":"shortly","start":9.92,"end":10.42,"confidence":1.0,"punctuated_word":"shortly.","sentiment":"neutral","sentiment_score":0.04459721595048904},{"word":"thank","start":10.719999,"end":10.88,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5914137959480286},{"word":"you","start":10.88,"end":11.38,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.3150290250778198}],"paragraphs":{"transcript":"\nHi. You've called Claire Scavenero. Unfortunately, I can't take your call at the moment. If you'd like to leave a brief message and your number, I'll get back to you shortly. Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.5999999,"end":1.92,"sentiment":"neutral","sentiment_score":0.05459042638540268},{"text":"You've called Claire Scavenero.","start":1.92,"end":3.22,"sentiment":"neutral","sentiment_score":0.05218090210109949},{"text":"Unfortunately, I can't take your call at the moment.","start":3.4399998,"end":6.0,"sentiment":"negative","sentiment_score":-0.6136893298890855},{"text":"If you'd like to leave a brief message and your number, I'll get back to you shortly.","start":6.0,"end":10.42,"sentiment":"neutral","sentiment_score":-0.040837152258438224},{"text":"Thank you.","start":10.719999,"end":11.38,"sentiment":"positive","sentiment_score":0.4532214105129242}],"sentiment":"neutral","sentiment_score":-0.1529599606539264,"num_words":33,"start":1.5999999,"end":11.38}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. You've called Claire Scavenero. Unfortunately, I can't take your call at the moment. If you'd like to leave a brief message and your number, I'll get back to you shortly. Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.5999999,"end":1.92,"sentiment":"neutral","sentiment_score":0.05459042638540268},{"text":"You've called Claire Scavenero.","start":1.92,"end":3.22,"sentiment":"neutral","sentiment_score":0.05218090210109949},{"text":"Unfortunately, I can't take your call at the moment.","start":3.4399998,"end":6.0,"sentiment":"negative","sentiment_score":-0.6136893298890855},{"text":"If you'd like to leave a brief message and your number, I'll get back to you shortly.","start":6.0,"end":10.42,"sentiment":"neutral","sentiment_score":-0.040837152258438224},{"text":"Thank you.","start":10.719999,"end":11.38,"sentiment":"positive","sentiment_score":0.4532214105129242}],"sentiment":"neutral","sentiment_score":-0.1529599606539264,"channel":1,"num_words":33,"start":1.5999999,"end":11.38}]},"summary":{"result":"success","short":"Hi. You've called Claire Scavenero. Unfortunately, I can't take your call at the moment. If you'd like to leave a brief message and your number, I'll get back to you shortly. Thank you."},"intents":{"segments":[{"text":"Thank you.","start_word":31,"end_word":32,"intents":[{"intent":"Leave message","confidence_score":0.51907873}]}]},"sentiments":{"segments":[{"text":"Hi. You've called Claire Scavenero.","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":0.0588957816362381},{"text":"Unfortunately, I can't take your call at the moment.","start_word":5,"end_word":13,"sentiment":"negative","sentiment_score":-0.6050634980201721},{"text":"If you'd like to leave a brief message and your number, I'll get back to you shortly.","start_word":14,"end_word":30,"sentiment":"neutral","sentiment_score":-0.035134635865688324},{"text":"Thank you.","start_word":31,"end_word":32,"sentiment":"positive","sentiment_score":0.5127646327018738}],"average":{"sentiment":"neutral","sentiment_score":-0.12085127380658996}}}}