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don't know.","start":26.84,"end":27.4,"sentiment":"neutral","sentiment_score":-0.11400675773620605},{"text":"It must be.","start":27.4,"end":28.380001,"sentiment":"neutral","sentiment_score":-0.10256792356570561},{"text":"Could","start":29.16,"end":29.4,"sentiment":"neutral","sentiment_score":-0.06965100020170212}],"sentiment":"neutral","sentiment_score":-0.1027678634439196,"channel":1,"num_words":7,"start":26.84,"end":29.4},{"sentences":[{"text":"Where is 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Mike.","start":36.760002,"end":37.739998,"sentiment":"positive","sentiment_score":0.43415406346321106}],"sentiment":"positive","sentiment_score":0.35568228363990784,"channel":1,"num_words":3,"start":36.44,"end":37.739998},{"sentences":[{"text":"Alrighty.","start":38.212936,"end":38.712936,"sentiment":"neutral","sentiment_score":0.2726803421974182},{"text":"Bye.","start":38.772938,"end":39.272938,"sentiment":"neutral","sentiment_score":0.18210729956626892}],"sentiment":"neutral","sentiment_score":0.22739382088184357,"channel":0,"num_words":2,"start":38.212936,"end":39.272938},{"sentences":[{"text":"Bye.","start":39.48,"end":39.98,"sentiment":"neutral","sentiment_score":0.09312470257282256}],"sentiment":"neutral","sentiment_score":0.09312470257282256,"channel":1,"num_words":1,"start":39.48,"end":39.98}]},"summary":{"result":"success","short":"The customer is trying to help Claire access a shared reception diary to book the bus. The agent is unsure if it is a shared calendar and the customer is uncertain if it is in lifestyle. The customer will visit later and thanks the agent before ending the call."},"intents":{"segments":[{"text":"Claire's trying to access reception diary to be able to book the bus out.","start_word":16,"end_word":29,"intents":[{"intent":"Book bus out","confidence_score":0.16777454}]}]},"sentiments":{"segments":[{"text":"Hi. Hello. How are you?","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":0.1469838321208954},{"text":"Good. Good.","start_word":5,"end_word":6,"sentiment":"positive","sentiment_score":0.6458859443664551},{"text":"Quick question, hopefully. I'm trying to help lifestyle out. Claire's trying to access reception diary to be able to book the bus out. Is that something that she should Is it a is it a shared calendar? You must be a I shared don't calendar. I don't know. It must be. Could Where is she surely. at? Is she in lifestyle? Yeah. The new lifestyle lady. I'll I'll pop down in five, ten minutes. Okay.","start_word":7,"end_word":81,"sentiment":"neutral","sentiment_score":0.013546318747103214},{"text":"Thanks, Mike.","start_word":82,"end_word":83,"sentiment":"positive","sentiment_score":0.43415406346321106},{"text":"Alrighty. Bye. Bye.","start_word":84,"end_word":86,"sentiment":"neutral","sentiment_score":0.20110392570495603}],"average":{"sentiment":"neutral","sentiment_score":0.06577161802862683}}}}