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That's right. Yeah. No. I called up twice last week, and I got them. So I've I've started running it. But Melbourne Water has come back, and they've said that so usually, they they used to just give us the flow and then say, yep. You you can you you this flow, and that's it. They've now given me the flow and said, use it at your discretion, which is very different. So I've called I'm gonna use it because I I I that's just the way that we've always done it. So I'm I'm just gonna keep doing it the same way. I'm gonna use it, model everything the way it is. But I've also gone back to them and said, have like, are you changing the way that you're doing this? Because it like, we waited ages for you to now give us a half half of what we needed without even telling us whether or not we could use it. 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Alex speaking. It's David. Who's helping? Hi, Harvey.\n\nHow are you going? No. I haven't heard anything. Oh, listen. Sorry, Albie.\n\nSorry. Sorry. We're we're waiting on flows, weren't we? Yes. That's right.\n\nYeah. No. I called up twice last week, and I got them. So I've I've started running it. But Melbourne Water has come back, and they've said that so usually, they they used to just give us the flow and then say, yep.\n\nYou you can you you this flow, and that's it. They've now given me the flow and said, use it at your discretion, which is very different. So I've called I'm gonna use it because I I I that's just the way that we've always done it. So I'm I'm just gonna keep doing it the same way. I'm gonna use it, model everything the way it is.\n\nBut I've also gone back to them and said, have like, are you changing the way that you're doing this? Because it like, we waited ages for you to now give us a half half of what we needed without even telling us whether or not we could use it. So because I'm a little bit worried that then they've changed their process again, and now they're instead of what they used to be, which is give us the flow and we can use it, now they maybe want us to make our own flow, which would which will cost so much more. Well, not so much more. It costs it costs another $3.\n\nSo that's why I'm like, I'm I'm got I'm I'm gonna use what they've given us and just say, yep. This is what they've said. We're we're good. This is what we're doing. But I'm I'm hopefully, not for this one, but for maybe for the next one that we end up doing together.\n\nWell, I would be I I think we're we're in for a bit of a rude shock. I think they're gonna start charging a bit more. Yes. Done. Done.\n\nDone. No worries. Thanks. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.71999997,"end":1.12,"sentiment":"neutral","sentiment_score":0.02790270373225212},{"text":"Alex speaking.","start":1.12,"end":1.68,"sentiment":"neutral","sentiment_score":0.023529074154794216},{"text":"It's David.","start":1.68,"end":2.1599998,"sentiment":"neutral","sentiment_score":0.04198666661977768},{"text":"Who's helping?","start":2.1599998,"end":2.82,"sentiment":"neutral","sentiment_score":0.05848094820976257},{"text":"Hi, Harvey.","start":5.92,"end":6.56,"sentiment":"neutral","sentiment_score":0.17521747946739197}],"sentiment":"neutral","sentiment_score":0.06959233784841166,"num_words":9,"start":0.71999997,"end":6.56},{"sentences":[{"text":"How are you going?","start":6.56,"end":7.6299996,"sentiment":"neutral","sentiment_score":0.21714361757040024},{"text":"No.","start":23.425,"end":23.825,"sentiment":"neutral","sentiment_score":-0.2976081371307373},{"text":"I haven't heard 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more.","start":101.505,"end":120.91,"sentiment":"neutral","sentiment_score":-0.023516499331959012},{"text":"Well, not so much more.","start":120.97,"end":121.850006,"sentiment":"neutral","sentiment_score":-0.023427505046129227},{"text":"It costs it costs another $3.","start":121.850006,"end":123.69,"sentiment":"neutral","sentiment_score":-0.033272373490035534}],"sentiment":"neutral","sentiment_score":-0.009514624424474804,"num_words":114,"start":89.509995,"end":123.69},{"sentences":[{"text":"So that's why I'm like, I'm I'm got I'm I'm gonna use what they've given us and just say, yep.","start":123.69,"end":128.385,"sentiment":"neutral","sentiment_score":0.06490300870500505},{"text":"This is what they've said.","start":128.385,"end":129.66501,"sentiment":"neutral","sentiment_score":0.08276224732398987},{"text":"We're we're good.","start":129.66501,"end":130.385,"sentiment":"neutral","sentiment_score":0.19782438377539316},{"text":"This is what we're 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How you doing? It's Elvie. Good, mate. Good. Just wanna follow-up. I should get a phone call. I didn't know I didn't answer the phone call. I got a a phone call with the client now, this call, and I thought, oh, shit. Let me quickly phone you and see. Has there been any update from Melbourne Water as yet? What do we do that like, is there anything that I can like, like, is this an open ended thing where they can just drag it on? Like, it's it's been a while now, and it's yeah. I don't even know what to say with the client anymore. I I know it's out of your hands as well because you're waiting on somebody too. You're waiting on something for Melbourne Water. Correct. Yes. Oh, okay. Perfect. Perfect. Okay. Yep. Yep. Yep. Yep. Yeah. Yep. Yeah. Shit. Okay. Yep. Yep. Yeah. Not fair enough. Do you mind if you or you got a chance in the office to just shoot me an email, which I can just basically forward to the client, say, you know, after, you know, we've been back and forth with Mellon Water and they finally got the information, and now that you you're modeling it and then the rough time frame of when you'll have that just so I can keep him happy sort of a thing as well. Excellent. Thank you so much. Cheers, mate. 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How you doing? It's Elvie. Good, mate. Good.\n\nJust wanna follow-up. I should get a phone call. I didn't know I didn't answer the phone call. I got a a phone call with the client now, this call, and I thought, oh, shit. Let me quickly phone you and see.\n\nHas there been any update from Melbourne Water as yet? What do we do that like, is there anything that I can like, like, is this an open ended thing where they can just drag it on? Like, it's it's been a while now, and it's yeah. I don't even know what to say with the client anymore. I I know it's out of your hands as well because you're waiting on somebody too.\n\nYou're waiting on something for Melbourne Water. Correct. Yes. Oh, okay. Perfect.\n\nPerfect. Okay. Yep. Yep. Yep.\n\nYep. Yeah. Yep. Yeah. Shit.\n\nOkay. Yep. Yep. Yeah. Not fair enough.\n\nDo you mind if you or you got a chance in the office to just shoot me an email, which I can just basically forward to the client, say, you know, after, you know, we've been back and forth with Mellon Water and they finally got the information, and now that you you're modeling it and then the rough time frame of when you'll have that just so I can keep him happy sort of a thing as well. Excellent. Thank you so much. Cheers, mate. Bye bye.","paragraphs":[{"sentences":[{"text":"Hey, Alex.","start":3.36,"end":3.84,"sentiment":"neutral","sentiment_score":0.08423873782157898},{"text":"How you doing?","start":3.84,"end":4.3199997,"sentiment":"neutral","sentiment_score":0.12319278220335643},{"text":"It's Elvie.","start":4.3199997,"end":4.98,"sentiment":"neutral","sentiment_score":0.08548706769943237},{"text":"Good, mate.","start":7.7599998,"end":8.24,"sentiment":"positive","sentiment_score":0.6173359453678131},{"text":"Good.","start":8.24,"end":8.74,"sentiment":"positive","sentiment_score":0.5350582003593445}],"sentiment":"neutral","sentiment_score":0.24787600487470626,"num_words":10,"start":3.36,"end":8.74},{"sentences":[{"text":"Just wanna follow-up.","start":10.0,"end":10.88,"sentiment":"neutral","sentiment_score":0.26959389448165894},{"text":"I should get a phone call.","start":10.88,"end":11.92,"sentiment":"neutral","sentiment_score":0.12252992267409961},{"text":"I didn't know I didn't answer the phone 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mate.","start":168.83694,"end":169.55695,"sentiment":"positive","sentiment_score":0.6352801024913788},{"text":"Bye bye.","start":169.55695,"end":170.29694,"sentiment":"neutral","sentiment_score":0.302605003118515}],"sentiment":"neutral","sentiment_score":0.10182546701451595,"num_words":88,"start":148.41,"end":170.29694}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Alex speaking. It's David. Who's helping?\n\nChannel 1: Hey, Alex. How you doing? It's Elvie.\n\nChannel 0: Hi, Harvey. How are you going?\n\nChannel 1: Good, mate. Good. Just wanna follow-up. I should get a phone call. I didn't know I didn't answer the phone call.\n\nI got a a phone call with the client now, this call, and I thought, oh, shit. Let me quickly phone you and see. Has there been any update from Melbourne Water as yet?\n\nChannel 0: No. I haven't heard anything.\n\nChannel 1: What do we do that like, is there anything that I can like, like, is this an open ended thing where they can just drag it on? Like, it's it's been a while now, and it's yeah. I don't even know what to say with the client anymore. I I know it's out of your\n\nChannel 0: Oh,\n\nChannel 1: hands as\n\nChannel 0: listen.\n\nChannel 1: well because\n\nChannel 0: Sorry,\n\nChannel 1: you're waiting\n\nChannel 0: Albie.\n\nChannel 1: on somebody\n\nChannel 0: Sorry.\n\nChannel 1: too.\n\nChannel 0: Sorry. We're we're waiting on flows, weren't we?\n\nChannel 1: You're waiting on something for Melbourne Water. Correct. Yes.\n\nChannel 0: Yes. That's right. Yeah. No. I called up twice last week, and I got them.\n\nChannel 1: Oh, okay. Perfect. Perfect.\n\nChannel 0: So I've I've started running it. But\n\nChannel 1: Okay.\n\nChannel 0: Melbourne Water has come back, and they've said that so usually, they they used to just\n\nChannel 1: Yep.\n\nChannel 0: give us the flow and then say, yep. You you can you you this flow, and that's it. They've now given me the flow and said, use it at your discretion, which is very different. So I've called\n\nChannel 1: Yep.\n\nChannel 0: I'm gonna use it because\n\nChannel 1: Yep.\n\nChannel 0: I I I that's just the way that we've always done it.\n\nChannel 1: Yep.\n\nChannel 0: So I'm I'm just gonna keep doing it the same way. I'm gonna use it, model everything the way it is. But I've also gone back to them and said, have like, are you changing the way that you're doing this? Because it like, we waited ages for you to now give us a half half of what we needed without even telling us whether or not we could use it. So\n\nChannel 1: Yeah. Yep.\n\nChannel 0: because I'm a little bit worried that then they've changed their process again, and now they're instead of what they used to be, which is give us the flow and we can use it, now they maybe want us to make our own flow,\n\nChannel 1: Yeah. Shit. Okay.\n\nChannel 0: which would which will cost so much more. Well, not so much more. It costs it costs another $3. So that's why I'm like, I'm I'm got I'm I'm gonna use what they've given us and just say, yep. This is what they've said.\n\nWe're we're good. This\n\nChannel 1: Yep.\n\nChannel 0: is what we're doing.\n\nChannel 1: Yep.\n\nChannel 0: But I'm I'm hopefully, not for this one, but for maybe for the next one that we end up doing together. Well, I would be I I think we're we're in for a bit of a rude shock. I think they're gonna start charging a bit more.\n\nChannel 1: Yeah. Not fair enough. Do you mind if you or you got a chance in the office to just shoot me an email, which I can just basically forward to the client, say, you know, after, you know, we've been back and forth with Mellon Water and they finally got the information, and now that you\n\nChannel 0: Yes.\n\nChannel 1: you're modeling it and then the rough time frame of\n\nChannel 0: Done.\n\nChannel 1: when you'll have that just so I can keep him happy sort of a thing as well.\n\nChannel 0: Done.\n\nChannel 1: Excellent. Thank you so much.\n\nChannel 0: Done. No worries. Thanks. Bye.\n\nChannel 1: Cheers, mate. Bye bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.71999997,"end":1.12,"sentiment":"neutral","sentiment_score":0.02790270373225212},{"text":"Alex speaking.","start":1.12,"end":1.68,"sentiment":"neutral","sentiment_score":0.023529074154794216},{"text":"It's David.","start":1.68,"end":2.1599998,"sentiment":"neutral","sentiment_score":0.04198666661977768},{"text":"Who's helping?","start":2.1599998,"end":2.82,"sentiment":"neutral","sentiment_score":0.05848094820976257}],"sentiment":"neutral","sentiment_score":0.03941372595727444,"channel":0,"num_words":7,"start":0.71999997,"end":2.82},{"sentences":[{"text":"Hey, Alex.","start":3.36,"end":3.84,"sentiment":"neutral","sentiment_score":0.08423873782157898},{"text":"How you doing?","start":3.84,"end":4.3199997,"sentiment":"neutral","sentiment_score":0.12319278220335643},{"text":"It's 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you","start":148.41,"end":158.685,"sentiment":"neutral","sentiment_score":-0.0006962631327601579}],"sentiment":"neutral","sentiment_score":-0.010205951851925679,"channel":1,"num_words":56,"start":147.13,"end":158.685},{"sentences":[{"text":"Yes.","start":158.61499,"end":159.11499,"sentiment":"neutral","sentiment_score":0.09655027091503143}],"sentiment":"neutral","sentiment_score":0.09655027091503143,"channel":0,"num_words":1,"start":158.61499,"end":159.11499},{"sentences":[{"text":"you're modeling it and then the rough time frame 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worries.","start":167.575,"end":168.215,"sentiment":"neutral","sentiment_score":0.23055333644151688},{"text":"Thanks.","start":168.215,"end":168.455,"sentiment":"neutral","sentiment_score":0.29055696725845337},{"text":"Bye.","start":168.455,"end":168.955,"sentiment":"neutral","sentiment_score":0.14101380109786987}],"sentiment":"neutral","sentiment_score":0.24075664579868317,"channel":0,"num_words":5,"start":167.25499,"end":168.955},{"sentences":[{"text":"Cheers, mate.","start":168.83694,"end":169.55695,"sentiment":"positive","sentiment_score":0.6352801024913788},{"text":"Bye bye.","start":169.55695,"end":170.29694,"sentiment":"neutral","sentiment_score":0.302605003118515}],"sentiment":"positive","sentiment_score":0.4689425528049469,"channel":1,"num_words":4,"start":168.83694,"end":170.29694},{"sentences":[{"text":"Bye.","start":169.97499,"end":170.47499,"sentiment":"neutral","sentiment_score":-0.08858484774827957}],"sentiment":"neutral","sentiment_score":-0.08858484774827957,"channel":0,"num_words":1,"start":169.97499,"end":170.47499}]},"summary":{"result":"success","short":"The customer, Elvie, calls the agent, Alex, to follow up on a previous call with a client. Elvie asks about the status of a flow and whether the agent will use the flow at their discretion. Alex explains that they will use the flow and keep doing what they have already said, but Elvie is worried about the new process and wants to send an email to keep the client happy."},"intents":{"segments":[{"text":"Just wanna follow-up. I should get a phone call.","start_word":23,"end_word":31,"intents":[{"intent":"Follow-up","confidence_score":0.66696393}]},{"text":"I should get a phone call. I didn't know I didn't answer the phone call.","start_word":26,"end_word":40,"intents":[{"intent":"Get phone call","confidence_score":0.043493908}]},{"text":"I got a a phone call with the client now, this call, and I thought, oh, shit. Let me quickly phone you and see. Has there been any update from Melbourne Water as yet? No.","start_word":41,"end_word":75,"intents":[{"intent":"Call client","confidence_score":0.009394031}]},{"text":"Has there been any update from Melbourne Water as yet?","start_word":65,"end_word":74,"intents":[{"intent":"Get update","confidence_score":0.08190878}]},{"text":"I'm gonna use it because Yep. I I I that's just the way that we've always done it.","start_word":249,"end_word":266,"intents":[{"intent":"Use yep","confidence_score":0.19582401}]},{"text":"I'm gonna use it, model everything the way it is. But I've also gone back to them and said, have like, are you changing the way that you're doing this? Because it like, we waited ages for you to now give us a half half of what we needed without even telling us whether or not we could use it. So Yeah.","start_word":280,"end_word":341,"intents":[{"intent":"Model and customize a flow","confidence_score":0.000019769406}]},{"text":"which would which will cost so much more. Well, not so much more.","start_word":389,"end_word":401,"intents":[{"intent":"Determine cost and fees","confidence_score":0.000101094156}]},{"text":"Do you mind if you or you got a chance in the office to just shoot me an email, which I can just basically forward to the client, say, you know, after, you know, we've been back and forth with Mellon Water and they finally got the information, and now that you Yes.","start_word":494,"end_word":546,"intents":[{"intent":"Plan future communication","confidence_score":0.00046139793}]}]},"sentiments":{"segments":[{"text":"Hello. Alex speaking. It's David. Who's helping? Hey, Alex. How you doing? It's Elvie. Hi, Harvey. How are you going?","start_word":0,"end_word":19,"sentiment":"neutral","sentiment_score":0.09941072016954422},{"text":"Good, mate. Good.","start_word":20,"end_word":22,"sentiment":"positive","sentiment_score":0.5876747369766235},{"text":"Just wanna follow-up. I should get a phone call. I didn't know I didn't answer the phone call. I got a a phone call with the client now, this call, and I thought, oh, shit. Let me quickly phone you and see. Has there been any update from Melbourne Water as yet? No. I haven't heard anything. What do we do that like, is there anything that I can like, like, is this an open ended thing where they can just drag it on? Like, it's it's been a while now, and it's yeah. I don't even know what to say with the client anymore. I I know it's out of your Oh, hands as listen. well because Sorry, you're waiting Albie. on somebody Sorry. too. Sorry. We're we're waiting on flows, weren't we? You're waiting on something for Melbourne Water. Correct. Yes. Yes. That's right. Yeah. No. I called up twice last week, and I got them. Oh, okay. Perfect. Perfect. So I've I've started running it. But Okay. Melbourne Water has come back, and they've said that so usually, they they used to just Yep. give us the flow and then say, yep. You you can you you this flow, and that's it. They've now given me the flow and said, use it at your discretion, which is very different. So I've called Yep. I'm gonna use it because Yep. I I I that's just the way that we've always done it. Yep. So I'm I'm just gonna keep doing it the same way. I'm gonna use it, model everything the way it is. But I've also gone back to them and said, have like, are you changing the way that you're doing this? Because it like, we waited ages for you to now give us a half half of what we needed without even telling us whether or not we could use it. So Yeah. Yep. because I'm a little bit worried that then they've changed their process again, and now they're instead of what they used to be, which is give us the flow and we can use it, now they maybe want us to make our own flow, Yeah. Shit. Okay. which would which will cost so much more. Well, not so much more. It costs it costs another $3. So that's why I'm like, I'm I'm got I'm I'm gonna use what they've given us and just say, yep. This is what they've said. We're we're good. This Yep. is what we're doing. Yep. But I'm I'm hopefully, not for this one, but for maybe for the next one that we end up doing together. Well, I would be I I think we're we're in for a bit of a rude shock. I think they're gonna start charging a bit more. Yeah. Not fair enough. Do you mind if you or you got a chance in the office to just shoot me an email, which I can just basically forward to the client, say, you know, after, you know, we've been back and forth with Mellon Water and they finally got the information, and now that you Yes. you're modeling it and then the rough time frame of Done. when you'll have that just so I can keep him happy sort of a thing as well. Done.","start_word":23,"end_word":575,"sentiment":"neutral","sentiment_score":-0.02557095210699476},{"text":"Excellent. Thank you so much.","start_word":576,"end_word":580,"sentiment":"positive","sentiment_score":0.6697298288345337},{"text":"Done. No worries. Thanks. Bye.","start_word":581,"end_word":585,"sentiment":"neutral","sentiment_score":0.251863569021225},{"text":"Cheers, mate.","start_word":586,"end_word":587,"sentiment":"positive","sentiment_score":0.6352800726890564},{"text":"Bye bye. Bye.","start_word":588,"end_word":590,"sentiment":"neutral","sentiment_score":0.24754199385643005}],"average":{"sentiment":"neutral","sentiment_score":-0.0004592923557057101}}}}