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You have a concern regarding the SIM card travel SIM card? Mhmm. There's no signal icon in the phone. Okay. I see. So yeah. Actually, while on while you're on the line, I'm already checking the account of Moes. And upon checking, the SIM card is active. The account is active, and everything looks good on our end. And I also just wanted to clarify again that the SIM is designed to be used outside Australia, not within Australia. So, if the SIM is used while you're, still in Australia, it may use up the data very quickly because the roaming rates and setup are meant for overseas use. That's why, it's, yeah, it's called the travel SIM as it's intended for use when you're outside the country. Yeah. Yeah. Yeah. I think I think I've already spoke with your father also that he mentioned that he already ran out of data. So I think this is the issue because he used the data inside Australia. That's right. Mhmm. Okay. I see. While setting up the SIM card, is he in still in Australia or already in Singapore? Okay. But I think I've spoken with him hang on. Let me just check. Wednesday while he's still in here because he's trying to activate the SIM card, which is the SIM card is already activated, so no need to activate it on his end. Yeah. The SIM card. Yeah. Mhmm. The SIM card should be working fine. Yeah. I spoke with him Wednesday. Yeah. He he's trying to set up the SIM card, I think, Tuesday. That's why I think yeah. That's I think that's why that's the reason why he run out quickly with the data because he's he's Yes. Actually, we do not have a portal for that for the usage of the mobile plan. I think it will yeah. I think it will update him on the phone when he runs out of the data. He will receive, like, a, yeah, text message or, like, on your on his customer portal. Yeah. Because he do have account also where you can check the SIM card. That's a website. We we provided him a, like, we provided him a username and password for him to be able to log in. But I think there's no usage there also. He cannot monitor the usage, like, statistics of the mobile plan. Let me just double check it. Upon checking here, yes, Singapore is included with the countries available for him to use the SIM card. I'm sorry? Actually, it's just Airtel for the plan. No other network. You mean the provider of the Yeah. That is Mhmm. Actually, I don't have idea regarding that, but it's it should show us Airtel because we are the one who provided the SIM card. Yeah. Actually, once we send the SIM card to the customer, that's already activated. So that means the SIM card once the customer received the SIM card, that's good to use once he inserted it to his or her device. Yeah. Then for the plan for the data, actually, it depends on the person that using it. He may consume it within a week or within days. Yeah. But, yeah, for that, I think he'll receive a notice, like an SMS text, that the data is already expired has been expired like that and needs to be renewed. Mhmm. Yeah. I think maybe that might be related to the area. Does he confirm there's a signal at the area right now? Yeah. Yeah. It might be there's no signal at the area where he is right now. That's why there he cannot receive anything with the SIM card. But that should be working fine because Singapore is compatible with that SIM. And we we have other customer using it at Singapore also. Mhmm. Yeah. Yeah. Just give us a callback then if you have any questions or need assistance. Okay. You're welcome. Bye for now. 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Hello. Good afternoon. This is Maureen from Airtel tech support. Yeah.\n\nIs this the son of mouse? Yeah. It was noted here that you called earlier inquiring. You have a concern regarding the SIM card travel SIM card? Mhmm.\n\nThere's no signal icon in the phone. Okay. I see. So yeah. Actually, while on while you're on the line, I'm already checking the account of Moes.\n\nAnd upon checking, the SIM card is active. The account is active, and everything looks good on our end. And I also just wanted to clarify again that the SIM is designed to be used outside Australia, not within Australia. So, if the SIM is used while you're, still in Australia, it may use up the data very quickly because the roaming rates and setup are meant for overseas use. That's why, it's, yeah, it's called the travel SIM as it's intended for use when you're outside the country.\n\nYeah. Yeah. Yeah. I think I think I've already spoke with your father also that he mentioned that he already ran out of data. So I think this is the issue because he used the data inside Australia.\n\nThat's right. Mhmm. Okay. I see. While setting up the SIM card, is he in still in Australia or already in Singapore?\n\nOkay. But I think I've spoken with him hang on. Let me just check. Wednesday while he's still in here because he's trying to activate the SIM card, which is the SIM card is already activated, so no need to activate it on his end. Yeah.\n\nThe SIM card. Yeah. Mhmm. The SIM card should be working fine. Yeah.\n\nI spoke with him Wednesday. Yeah. He he's trying to set up the SIM card, I think, Tuesday. That's why I think yeah. That's I think that's why that's the reason why he run out quickly with the data because he's he's Yes.\n\nActually, we do not have a portal for that for the usage of the mobile plan. I think it will yeah. I think it will update him on the phone when he runs out of the data. He will receive, like, a, yeah, text message or, like, on your on his customer portal. Yeah.\n\nBecause he do have account also where you can check the SIM card. That's a website. We we provided him a, like, we provided him a username and password for him to be able to log in. But I think there's no usage there also. He cannot monitor the usage, like, statistics of the mobile plan.\n\nLet me just double check it. Upon checking here, yes, Singapore is included with the countries available for him to use the SIM card. I'm sorry? Actually, it's just Airtel for the plan. No other network.\n\nYou mean the provider of the Yeah. That is Mhmm. Actually, I don't have idea regarding that, but it's it should show us Airtel because we are the one who provided the SIM card. Yeah. Actually, once we send the SIM card to the customer, that's already activated.\n\nSo that means the SIM card once the customer received the SIM card, that's good to use once he inserted it to his or her device. Yeah. Then for the plan for the data, actually, it depends on the person that using it. He may consume it within a week or within days. Yeah.\n\nBut, yeah, for that, I think he'll receive a notice, like an SMS text, that the data is already expired has been expired like that and needs to be renewed. Mhmm. Yeah. I think maybe that might be related to the area. Does he confirm there's a signal at the area right now?\n\nYeah. Yeah. It might be there's no signal at the area where he is right now. That's why there he cannot receive anything with the SIM card. But that should be working fine because Singapore is compatible with that SIM.\n\nAnd we we have other customer using it at Singapore also. Mhmm. Yeah. Yeah. Just give us a callback then if you have any questions or need assistance.\n\nOkay. You're welcome. Bye for now. Have a great day.","paragraphs":[{"sentences":[{"text":"Yes.","start":4.08,"end":4.4,"sentiment":"neutral","sentiment_score":0.09298764169216156},{"text":"Hello.","start":4.4,"end":4.9,"sentiment":"neutral","sentiment_score":0.13221320509910583},{"text":"Good afternoon.","start":5.2,"end":5.94,"sentiment":"positive","sentiment_score":0.37786170840263367},{"text":"This is Maureen from Airtel tech support.","start":6.08,"end":9.139999,"sentiment":"neutral","sentiment_score":0.2270194228206362},{"text":"Yeah.","start":11.2,"end":11.7,"sentiment":"neutral","sentiment_score":0.08329448103904724}],"sentiment":"neutral","sentiment_score":0.22111289203166962,"num_words":12,"start":4.08,"end":11.7},{"sentences":[{"text":"Is this the son of mouse?","start":12.175,"end":14.3550005,"sentiment":"neutral","sentiment_score":0.039607787815233074},{"text":"Yeah.","start":16.575,"end":17.075,"sentiment":"neutral","sentiment_score":0.035453781485557556},{"text":"It was noted here that you called earlier inquiring.","start":17.215,"end":20.915,"sentiment":"neutral","sentiment_score":-0.00039204054822524387},{"text":"You have a concern regarding the SIM card travel SIM card?","start":21.295,"end":25.71,"sentiment":"neutral","sentiment_score":-0.07724851098927585},{"text":"Mhmm.","start":27.789999,"end":28.289999,"sentiment":"neutral","sentiment_score":-0.02335171028971672}],"sentiment":"neutral","sentiment_score":-0.021554042418886508,"num_words":28,"start":12.175,"end":28.289999},{"sentences":[{"text":"There's no signal icon in the phone.","start":44.065002,"end":48.485,"sentiment":"neutral","sentiment_score":-0.20075582819325583},{"text":"Okay.","start":57.77,"end":58.17,"sentiment":"neutral","sentiment_score":-0.00043370015919208527},{"text":"I see.","start":58.17,"end":59.61,"sentiment":"neutral","sentiment_score":0.003144174348562956},{"text":"So yeah.","start":59.61,"end":64.729996,"sentiment":"neutral","sentiment_score":0.008016906678676605},{"text":"Actually, while on while you're on the line, I'm already checking the account of Moes.","start":64.729996,"end":72.284996,"sentiment":"neutral","sentiment_score":0.013448886449138324}],"sentiment":"neutral","sentiment_score":-0.04376551995260848,"num_words":27,"start":44.065002,"end":72.284996},{"sentences":[{"text":"And upon checking, the SIM card is active.","start":73.465,"end":78.424995,"sentiment":"neutral","sentiment_score":0.24117954820394516},{"text":"The account is active, and everything looks good on our end.","start":78.424995,"end":81.405,"sentiment":"positive","sentiment_score":0.4884013452313163},{"text":"And I also just wanted to clarify again that the SIM is designed to be used outside Australia, not within Australia.","start":82.024994,"end":91.94,"sentiment":"neutral","sentiment_score":-0.006972837838388625},{"text":"So, if the SIM is used while you're, still in Australia, it may use up the data very quickly because the roaming rates and setup are meant for overseas use.","start":92.64,"end":103.905,"sentiment":"neutral","sentiment_score":-0.09297057564059893},{"text":"That's why, it's, yeah, it's called the travel SIM as it's intended for use when you're outside the country.","start":104.445,"end":110.625,"sentiment":"neutral","sentiment_score":-0.02532539399046647}],"sentiment":"neutral","sentiment_score":0.0436530543093601,"num_words":89,"start":73.465,"end":110.625},{"sentences":[{"text":"Yeah.","start":112.604996,"end":113.104996,"sentiment":"neutral","sentiment_score":-0.03809775412082672},{"text":"Yeah.","start":117.35,"end":117.85,"sentiment":"neutral","sentiment_score":-0.07497300207614899},{"text":"Yeah.","start":127.705,"end":127.945,"sentiment":"neutral","sentiment_score":-0.057005926966667175},{"text":"I think I think I've already spoke with your father also that he mentioned that he already ran out of data.","start":127.945,"end":136.44499,"sentiment":"negative","sentiment_score":-0.4180683195590973},{"text":"So I think this is the issue because he used the data inside Australia.","start":136.745,"end":141.885,"sentiment":"negative","sentiment_score":-0.4857437014579773}],"sentiment":"negative","sentiment_score":-0.41447166353464127,"num_words":38,"start":112.604996,"end":141.885},{"sentences":[{"text":"That's right.","start":144.46,"end":145.2,"sentiment":"neutral","sentiment_score":-0.10213258862495422},{"text":"Mhmm.","start":150.86,"end":151.1,"sentiment":"neutral","sentiment_score":-0.01954708993434906},{"text":"Okay.","start":151.1,"end":151.34,"sentiment":"neutral","sentiment_score":-0.006397859193384647},{"text":"I see.","start":151.34,"end":152.0,"sentiment":"neutral","sentiment_score":-0.009007653687149286},{"text":"While setting up the SIM card, is he in still in Australia or already in Singapore?","start":162.985,"end":169.165,"sentiment":"neutral","sentiment_score":-0.021183613513130695}],"sentiment":"neutral","sentiment_score":-0.02668923863463781,"num_words":22,"start":144.46,"end":169.165},{"sentences":[{"text":"Okay.","start":174.77,"end":175.17001,"sentiment":"neutral","sentiment_score":0.014617721550166609},{"text":"But I think I've spoken with him hang on.","start":175.17001,"end":179.33,"sentiment":"neutral","sentiment_score":0.0016479545479847325},{"text":"Let me just check.","start":179.33,"end":180.47,"sentiment":"neutral","sentiment_score":0.02210339717566967},{"text":"Wednesday while he's still in here because he's trying to activate the SIM card, which is the SIM card is already activated, so no need to activate it on his end.","start":180.93001,"end":194.68501,"sentiment":"neutral","sentiment_score":0.06224402268567393},{"text":"Yeah.","start":205.4,"end":205.79999,"sentiment":"neutral","sentiment_score":0.021609660238027573}],"sentiment":"neutral","sentiment_score":0.04497907097127451,"num_words":46,"start":174.77,"end":205.79999},{"sentences":[{"text":"The SIM card.","start":205.79999,"end":206.7,"sentiment":"neutral","sentiment_score":0.038635352005561195},{"text":"Yeah.","start":207.0,"end":207.5,"sentiment":"neutral","sentiment_score":0.07959100604057312},{"text":"Mhmm.","start":207.79999,"end":208.29999,"sentiment":"neutral","sentiment_score":0.1193377450108528},{"text":"The SIM card should be working fine.","start":208.43999,"end":210.92,"sentiment":"neutral","sentiment_score":0.2717029005289078},{"text":"Yeah.","start":210.92,"end":211.15999,"sentiment":"neutral","sentiment_score":0.09121030569076538}],"sentiment":"neutral","sentiment_score":0.1775358012662484,"num_words":13,"start":205.79999,"end":211.15999},{"sentences":[{"text":"I spoke with him Wednesday.","start":211.15999,"end":213.01999,"sentiment":"neutral","sentiment_score":0.055681460350751874},{"text":"Yeah.","start":215.455,"end":215.855,"sentiment":"neutral","sentiment_score":0.030021343380212784},{"text":"He he's trying to set up the SIM card, I think, Tuesday.","start":215.855,"end":219.395,"sentiment":"neutral","sentiment_score":0.006341900443658233},{"text":"That's why I think yeah.","start":223.135,"end":224.655,"sentiment":"neutral","sentiment_score":-0.08074710741639138},{"text":"That's I think that's why that's the reason why he run out quickly with the data because he's he's Yes.","start":224.655,"end":232.95,"sentiment":"neutral","sentiment_score":-0.20166351776570082}],"sentiment":"neutral","sentiment_score":-0.09424359167297912,"num_words":43,"start":211.15999,"end":232.95},{"sentences":[{"text":"Actually, we do not have a portal for that for the usage of the mobile plan.","start":236.68999,"end":243.365,"sentiment":"neutral","sentiment_score":-0.21038587531074882},{"text":"I think it will yeah.","start":245.82501,"end":249.02501,"sentiment":"neutral","sentiment_score":-0.030265535414218902},{"text":"I think it will update him on the phone when he runs out of the data.","start":249.02501,"end":254.93001,"sentiment":"neutral","sentiment_score":0.18958690855652094},{"text":"He will receive, like, a, yeah, text message or, like, on your on his customer portal.","start":256.03,"end":263.25,"sentiment":"neutral","sentiment_score":0.08993870858103037},{"text":"Yeah.","start":265.15,"end":265.47,"sentiment":"neutral","sentiment_score":0.18700328469276428}],"sentiment":"neutral","sentiment_score":0.021146508830564993,"num_words":54,"start":236.68999,"end":265.47},{"sentences":[{"text":"Because he do have account also where you can check the SIM card.","start":265.47,"end":270.345,"sentiment":"neutral","sentiment_score":0.2122951207252649},{"text":"That's a website.","start":276.64502,"end":277.70502,"sentiment":"neutral","sentiment_score":0.02608829302092393},{"text":"We we provided him a, like, we provided him a username and password for him to be able to log in.","start":278.325,"end":286.68,"sentiment":"neutral","sentiment_score":0.08070024812505358},{"text":"But I think there's no usage there also.","start":286.68,"end":289.4,"sentiment":"neutral","sentiment_score":-0.3281414359807968},{"text":"He cannot monitor the usage, like, statistics of the mobile plan.","start":289.4,"end":294.22,"sentiment":"neutral","sentiment_score":-0.2595840177752755}],"sentiment":"neutral","sentiment_score":-0.01692408971887614,"num_words":56,"start":265.47,"end":294.22},{"sentences":[{"text":"Let me just double check it.","start":305.005,"end":307.025,"sentiment":"neutral","sentiment_score":0.03657948660353819},{"text":"Upon checking here, yes, Singapore is included with the countries available for him to use the SIM card.","start":327.195,"end":337.38,"sentiment":"neutral","sentiment_score":0.047107363326681986},{"text":"I'm sorry?","start":338.80002,"end":339.54,"sentiment":"neutral","sentiment_score":-0.09340131282806396},{"text":"Actually, it's just Airtel for the plan.","start":353.115,"end":360.59,"sentiment":"neutral","sentiment_score":-0.03630004104759012},{"text":"No other network.","start":361.93,"end":363.55,"sentiment":"neutral","sentiment_score":-0.10748442510763805}],"sentiment":"neutral","sentiment_score":0.008445924199703667,"num_words":36,"start":305.005,"end":363.55},{"sentences":[{"text":"You mean the provider of the Yeah.","start":366.72998,"end":371.21,"sentiment":"neutral","sentiment_score":-0.020538889137761935},{"text":"That is Mhmm.","start":371.21,"end":383.49503,"sentiment":"neutral","sentiment_score":-0.05582963675260544},{"text":"Actually, I don't have idea regarding that, but it's it should show us Airtel because we are the one who provided the SIM card.","start":383.49503,"end":392.27002,"sentiment":"neutral","sentiment_score":-0.06700118801866968},{"text":"Yeah.","start":392.27002,"end":392.77002,"sentiment":"neutral","sentiment_score":-0.023625090718269348},{"text":"Actually, once we send the SIM card to the customer, that's already activated.","start":406.96503,"end":411.945,"sentiment":"positive","sentiment_score":0.3402319699525833}],"sentiment":"neutral","sentiment_score":0.051668768166564405,"num_words":48,"start":366.72998,"end":411.945},{"sentences":[{"text":"So that means the SIM card once the customer received the SIM card, that's good to use once he inserted it to his or her device.","start":412.80502,"end":423.72998,"sentiment":"positive","sentiment_score":0.49731237498613506},{"text":"Yeah.","start":427.87,"end":428.37,"sentiment":"neutral","sentiment_score":0.17341506481170654},{"text":"Then for the plan for the data, actually, it depends on the person that using it.","start":429.06998,"end":436.77,"sentiment":"neutral","sentiment_score":0.08991313027217984},{"text":"He may consume it within a week or within days.","start":437.815,"end":441.595,"sentiment":"neutral","sentiment_score":-0.07098181247711181},{"text":"Yeah.","start":443.735,"end":444.215,"sentiment":"neutral","sentiment_score":0.04155108332633972}],"sentiment":"neutral","sentiment_score":0.2569237010622466,"num_words":54,"start":412.80502,"end":444.215},{"sentences":[{"text":"But, yeah, for that, I think he'll receive a notice, like an SMS text, that the data is already expired has been expired like that and needs to be renewed.","start":444.215,"end":456.34,"sentiment":"neutral","sentiment_score":-0.05721066743135452},{"text":"Mhmm.","start":459.76,"end":460.26,"sentiment":"neutral","sentiment_score":-0.15593424439430237},{"text":"Yeah.","start":461.52002,"end":461.895,"sentiment":"neutral","sentiment_score":-0.01711469516158104},{"text":"I think maybe that might be related to the area.","start":480.24,"end":485.46,"sentiment":"neutral","sentiment_score":-0.11033142283558846},{"text":"Does he confirm there's a signal at the area right now?","start":486.8,"end":490.18,"sentiment":"neutral","sentiment_score":-0.07552553984251889}],"sentiment":"neutral","sentiment_score":-0.07214083262490777,"num_words":53,"start":444.215,"end":490.18},{"sentences":[{"text":"Yeah.","start":493.375,"end":493.875,"sentiment":"neutral","sentiment_score":-0.03427157923579216},{"text":"Yeah.","start":496.57498,"end":496.975,"sentiment":"neutral","sentiment_score":-0.053039152175188065},{"text":"It might be there's no signal at the area where he is right now.","start":496.975,"end":501.935,"sentiment":"neutral","sentiment_score":-0.1499395514173167},{"text":"That's why there he cannot receive anything with the SIM card.","start":501.935,"end":506.66,"sentiment":"neutral","sentiment_score":-0.1947767429731109},{"text":"But that should be working fine because Singapore is compatible with that SIM.","start":509.84,"end":514.82,"sentiment":"neutral","sentiment_score":0.18433211056085733}],"sentiment":"neutral","sentiment_score":-0.048317279666662216,"num_words":40,"start":493.375,"end":514.82},{"sentences":[{"text":"And we we have other customer using it at Singapore also.","start":515.36,"end":519.935,"sentiment":"neutral","sentiment_score":0.10916801609776237},{"text":"Mhmm.","start":521.915,"end":522.415,"sentiment":"neutral","sentiment_score":0.07081974297761917},{"text":"Yeah.","start":525.675,"end":526.175,"sentiment":"positive","sentiment_score":0.3950095772743225},{"text":"Yeah.","start":527.115,"end":527.51495,"sentiment":"neutral","sentiment_score":0.021202515810728073},{"text":"Just give us a callback then if you have any questions or need assistance.","start":527.51495,"end":532.60284,"sentiment":"neutral","sentiment_score":0.13548420343015874}],"sentiment":"neutral","sentiment_score":0.12802353075572423,"num_words":28,"start":515.36,"end":532.60284},{"sentences":[{"text":"Okay.","start":536.3429,"end":536.8429,"sentiment":"positive","sentiment_score":0.4789382815361023},{"text":"You're welcome.","start":536.9029,"end":537.6429,"sentiment":"positive","sentiment_score":0.6622260212898254},{"text":"Bye for now.","start":537.7029,"end":538.50287,"sentiment":"positive","sentiment_score":0.49084997177124023},{"text":"Have a great day.","start":538.50287,"end":539.48285,"sentiment":"positive","sentiment_score":0.7385026812553406}],"sentiment":"positive","sentiment_score":0.6229950964450837,"num_words":10,"start":536.3429,"end":539.48285}]}}]},{"alternatives":[{"transcript":"Hello. Shane speaking. Yes. Yes. That's correct. Yeah. My dad's in in Singapore now, and he just wants to find out if his SIM card is actually activated because he's he doesn't seem to be getting any network signal at all. No. Just it has a pretty much has a cross through the through the way you normally see your bars up. 12345. Are you able to tell me if that SIM card is active? Yep. Mhmm. Yeah. Yeah. That's that's why that's why premises on him processing it. He's in Singapore, and then he's going to India, and then he's going to Italy. So he's he's got some trouble today, but his phone's not working at the moment. But he hadn't he hadn't activated the card until he got to Singapore yesterday, day before. Are you saying that he's he's $49 card that he purchased? The data's already been used on it. He's in Singapore. He's in Singapore. Okay. So I'm at I'm at a loss here then. So his phone should be working. So you're you're saying that this is active. Yeah. When they were leaving? Yep. Okay. Okay. Can you tell me if the the data has already been used up? Okay. Alrighty. Yeah. Can he can he find that out? Like a text message or something. Yep. Okay. And is that through, like, an app, or is it web based? Okay. Yep. Okay. Can you tell me if Singapore is on your your list of of active areas? Hi, Joyce. Talking to okay. And does it tell you who their provider is? Does it tell you who their provider is? And then, like, we have Telstra, Vodafone, Optus, those sort of things. Does it tell you who your third party is over there? Okay. Yeah. Yeah. Yeah. So, like, when he's they're looking for signal, it might come up and say, who is who is the who is using, really? Okay. And then when you're activating a card overseas, is there a is there, like, a delay? Could there be twenty four, forty eight hours delay from when the SIM card is active and when it actually will start working? Yep. Okay. Alright. Yeah. Yeah. No problem. Yep. Yep. Yep. No. That's fine. Yep. Yeah. It shouldn't be the case anymore. Okay. It doesn't really leave us as much. I mean, you say it should be working. There's nothing really more we can do. Is there anything from a technical side of things that they can be trying if they're not getting any signal over to? Yeah. Well, Singapore. There should be no issue there. It's in major city. Somewhat. Yeah. Yep. Okay. Alright. Thanks for your time. Yep. Alright. Will do. Thank you. 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Shane speaking. Yes. Yes. That's correct.\n\nYeah. My dad's in in Singapore now, and he just wants to find out if his SIM card is actually activated because he's he doesn't seem to be getting any network signal at all. No. Just it has a pretty much has a cross through the through the way you normally see your bars up. 12345.\n\nAre you able to tell me if that SIM card is active? Yep. Mhmm. Yeah. Yeah.\n\nThat's that's why that's why premises on him processing it. He's in Singapore, and then he's going to India, and then he's going to Italy. So he's he's got some trouble today, but his phone's not working at the moment. But he hadn't he hadn't activated the card until he got to Singapore yesterday, day before. Are you saying that he's he's $49 card that he purchased?\n\nThe data's already been used on it. He's in Singapore. He's in Singapore. Okay. So I'm at I'm at a loss here then.\n\nSo his phone should be working. So you're you're saying that this is active. Yeah. When they were leaving? Yep.\n\nOkay. Okay. Can you tell me if the the data has already been used up? Okay. Alrighty.\n\nYeah. Can he can he find that out? Like a text message or something. Yep. Okay.\n\nAnd is that through, like, an app, or is it web based? Okay. Yep. Okay. Can you tell me if Singapore is on your your list of of active areas?\n\nHi, Joyce. Talking to okay. And does it tell you who their provider is? Does it tell you who their provider is? And then, like, we have Telstra, Vodafone, Optus, those sort of things.\n\nDoes it tell you who your third party is over there? Okay. Yeah. Yeah. Yeah.\n\nSo, like, when he's they're looking for signal, it might come up and say, who is who is the who is using, really? Okay. And then when you're activating a card overseas, is there a is there, like, a delay? Could there be twenty four, forty eight hours delay from when the SIM card is active and when it actually will start working? Yep.\n\nOkay. Alright. Yeah. Yeah. No problem.\n\nYep. Yep. Yep. No. That's fine.\n\nYep. Yeah. It shouldn't be the case anymore. Okay. It doesn't really leave us as much.\n\nI mean, you say it should be working. There's nothing really more we can do. Is there anything from a technical side of things that they can be trying if they're not getting any signal over to? Yeah. Well, Singapore.\n\nThere should be no issue there. It's in major city. Somewhat. Yeah. Yep.\n\nOkay. Alright. Thanks for your time. Yep. Alright.\n\nWill do. Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.0,"end":2.3999999,"sentiment":"neutral","sentiment_score":0.025461383163928986},{"text":"Shane speaking.","start":2.3999999,"end":3.1399999,"sentiment":"neutral","sentiment_score":0.030622413381934166},{"text":"Yes.","start":14.24,"end":14.74,"sentiment":"neutral","sentiment_score":0.06375250220298767},{"text":"Yes.","start":14.96,"end":15.2,"sentiment":"neutral","sentiment_score":0.08500327169895172},{"text":"That's correct.","start":15.2,"end":15.94,"sentiment":"neutral","sentiment_score":0.12974469363689423}],"sentiment":"neutral","sentiment_score":0.07070733872907502,"num_words":7,"start":2.0,"end":15.94},{"sentences":[{"text":"Yeah.","start":26.295,"end":26.615,"sentiment":"neutral","sentiment_score":-0.028142079710960388},{"text":"My dad's in in Singapore now, and he just wants to find out if his SIM card is actually activated because he's he doesn't seem to be getting any network signal at all.","start":26.615,"end":41.510002,"sentiment":"neutral","sentiment_score":-0.16125560901833302},{"text":"No.","start":46.954998,"end":47.195,"sentiment":"neutral","sentiment_score":-0.2356225550174713},{"text":"Just it has a pretty much has a cross through the through the way you normally see your bars up.","start":47.195,"end":53.855,"sentiment":"neutral","sentiment_score":-0.1326251681894064},{"text":"12345.","start":54.235,"end":56.415,"sentiment":"neutral","sentiment_score":-0.006609032861888409}],"sentiment":"neutral","sentiment_score":-0.14721985944613283,"num_words":56,"start":26.295,"end":56.415},{"sentences":[{"text":"Are you able to tell me if that SIM card is active?","start":59.54,"end":62.68,"sentiment":"neutral","sentiment_score":0.007840439211577177},{"text":"Yep.","start":73.01501,"end":73.51501,"sentiment":"neutral","sentiment_score":0.12324126064777374},{"text":"Mhmm.","start":100.165,"end":100.665,"sentiment":"neutral","sentiment_score":-0.0649537742137909},{"text":"Yeah.","start":109.685,"end":110.185,"sentiment":"neutral","sentiment_score":-0.03243919461965561},{"text":"Yeah.","start":111.205,"end":111.605,"sentiment":"neutral","sentiment_score":-0.025483492761850357}],"sentiment":"neutral","sentiment_score":0.005903129349462688,"num_words":16,"start":59.54,"end":111.605},{"sentences":[{"text":"That's that's why that's why premises on him processing it.","start":111.605,"end":115.92,"sentiment":"neutral","sentiment_score":-0.06050568390637636},{"text":"He's in Singapore, and then he's going to India, and then he's going to Italy.","start":117.66,"end":122.22,"sentiment":"neutral","sentiment_score":-0.11172805229822795},{"text":"So he's he's got some trouble today, but his phone's not working at the moment.","start":122.22,"end":126.64,"sentiment":"negative","sentiment_score":-0.34777729511260985},{"text":"But he hadn't he hadn't activated the card until he got to Singapore yesterday, day before.","start":143.41,"end":148.55,"sentiment":"neutral","sentiment_score":-0.14571546739898622},{"text":"Are you saying that he's he's $49 card that he purchased?","start":150.77,"end":157.43,"sentiment":"neutral","sentiment_score":-0.008442581715908918}],"sentiment":"neutral","sentiment_score":-0.14808884966395683,"num_words":67,"start":111.605,"end":157.43},{"sentences":[{"text":"The data's already been used on it.","start":157.895,"end":160.55501,"sentiment":"neutral","sentiment_score":-0.07478630063789231},{"text":"He's in Singapore.","start":168.455,"end":169.27501,"sentiment":"neutral","sentiment_score":-0.011085813244183859},{"text":"He's in Singapore.","start":171.64,"end":176.86,"sentiment":"neutral","sentiment_score":0.0027316827327013016},{"text":"Okay.","start":199.87,"end":200.27,"sentiment":"neutral","sentiment_score":0.02406098321080208},{"text":"So I'm at I'm at a loss here then.","start":200.27,"end":202.11,"sentiment":"neutral","sentiment_score":-0.23884729461537468}],"sentiment":"neutral","sentiment_score":-0.11626657236205495,"num_words":23,"start":157.895,"end":202.11},{"sentences":[{"text":"So his phone should be working.","start":202.11,"end":204.35,"sentiment":"neutral","sentiment_score":0.14752574761708578},{"text":"So you're you're saying that this is active.","start":204.35,"end":206.85,"sentiment":"neutral","sentiment_score":0.04066404770128429},{"text":"Yeah.","start":214.065,"end":214.30501,"sentiment":"neutral","sentiment_score":0.015951182693243027},{"text":"When they were leaving?","start":214.30501,"end":215.265,"sentiment":"neutral","sentiment_score":-0.006971578346565366},{"text":"Yep.","start":215.265,"end":215.765,"sentiment":"neutral","sentiment_score":0.025694599375128743}],"sentiment":"neutral","sentiment_score":0.061211316799744966,"num_words":20,"start":202.11,"end":215.765},{"sentences":[{"text":"Okay.","start":215.905,"end":216.405,"sentiment":"neutral","sentiment_score":0.030179766938090324},{"text":"Okay.","start":223.265,"end":223.765,"sentiment":"neutral","sentiment_score":-0.048322293907403946},{"text":"Can you tell me if the the data has already been used up?","start":231.27,"end":234.57,"sentiment":"neutral","sentiment_score":-0.08399408110059224},{"text":"Okay.","start":242.80501,"end":243.30501,"sentiment":"neutral","sentiment_score":-0.07039853930473328},{"text":"Alrighty.","start":244.325,"end":244.825,"sentiment":"neutral","sentiment_score":0.03082360327243805}],"sentiment":"neutral","sentiment_score":-0.06762591278290048,"num_words":17,"start":215.905,"end":244.825},{"sentences":[{"text":"Yeah.","start":245.605,"end":245.845,"sentiment":"neutral","sentiment_score":0.03913256525993347},{"text":"Can he can he find that out?","start":245.845,"end":247.865,"sentiment":"neutral","sentiment_score":-0.018635076071534837},{"text":"Like a text message or something.","start":255.65999,"end":257.19998,"sentiment":"neutral","sentiment_score":0.06468968093395233},{"text":"Yep.","start":264.3,"end":264.8,"sentiment":"neutral","sentiment_score":0.18910656869411469},{"text":"Okay.","start":270.115,"end":270.615,"sentiment":"neutral","sentiment_score":0.07869260758161545}],"sentiment":"neutral","sentiment_score":0.03528901841491461,"num_words":16,"start":245.605,"end":270.615},{"sentences":[{"text":"And is that through, like, an app, or is it web based?","start":271.635,"end":275.815,"sentiment":"neutral","sentiment_score":0.03826158990462621},{"text":"Okay.","start":284.19,"end":284.69,"sentiment":"neutral","sentiment_score":0.06659642606973648},{"text":"Yep.","start":284.75,"end":285.25,"sentiment":"neutral","sentiment_score":0.04320114105939865},{"text":"Okay.","start":295.83502,"end":296.23502,"sentiment":"neutral","sentiment_score":0.01402999460697174},{"text":"Can you tell me if Singapore is on your your list of of active areas?","start":296.23502,"end":302.095,"sentiment":"neutral","sentiment_score":0.03254043012857437}],"sentiment":"neutral","sentiment_score":0.035702436417341235,"num_words":30,"start":271.635,"end":302.095},{"sentences":[{"text":"Hi, Joyce.","start":322.57498,"end":323.235,"sentiment":"neutral","sentiment_score":0.09324759617447853},{"text":"Talking to okay.","start":324.81497,"end":326.75497,"sentiment":"neutral","sentiment_score":0.08250897377729416},{"text":"And does it tell you who their provider is?","start":335.31,"end":337.81,"sentiment":"neutral","sentiment_score":-0.025693200528621674},{"text":"Does it tell you who their provider is?","start":340.35,"end":342.37,"sentiment":"neutral","sentiment_score":-0.07930062897503376},{"text":"And then, like, we have Telstra, Vodafone, Optus, those sort of things.","start":342.67,"end":347.435,"sentiment":"neutral","sentiment_score":-0.02562405588105321}],"sentiment":"neutral","sentiment_score":-0.02173854098381365,"num_words":34,"start":322.57498,"end":347.435},{"sentences":[{"text":"Does it tell you who your third party is over there?","start":347.435,"end":350.25497,"sentiment":"neutral","sentiment_score":-0.029838042503053493},{"text":"Okay.","start":366.21,"end":366.71,"sentiment":"neutral","sentiment_score":-0.017330866307020187},{"text":"Yeah.","start":368.77,"end":369.27,"sentiment":"neutral","sentiment_score":-0.011049069464206696},{"text":"Yeah.","start":369.72998,"end":370.05,"sentiment":"neutral","sentiment_score":-0.009244194254279137},{"text":"Yeah.","start":370.05,"end":370.37,"sentiment":"neutral","sentiment_score":-0.012832633219659328}],"sentiment":"neutral","sentiment_score":-0.02524501538525025,"num_words":15,"start":347.435,"end":370.37},{"sentences":[{"text":"So, like, when he's they're looking for signal, it might come up and say, who is who is the who is using, really?","start":370.37,"end":379.45502,"sentiment":"neutral","sentiment_score":-0.08145312146972054},{"text":"Okay.","start":392.85,"end":393.33002,"sentiment":"neutral","sentiment_score":-0.030969243496656414},{"text":"And then when you're activating a card overseas, is there a is there, like, a delay?","start":393.33002,"end":399.19,"sentiment":"neutral","sentiment_score":-0.0980131586547941},{"text":"Could there be twenty four, forty eight hours delay from when the SIM card is active and when it actually will start working?","start":399.25,"end":405.465,"sentiment":"neutral","sentiment_score":-0.10823839643727177},{"text":"Yep.","start":424.93997,"end":425.43997,"sentiment":"neutral","sentiment_score":0.18679270148277283}],"sentiment":"neutral","sentiment_score":-0.09023893738049082,"num_words":64,"start":370.37,"end":425.43997},{"sentences":[{"text":"Okay.","start":425.65997,"end":426.15997,"sentiment":"neutral","sentiment_score":0.1887769103050232},{"text":"Alright.","start":426.62,"end":427.12,"sentiment":"neutral","sentiment_score":0.22544847428798676},{"text":"Yeah.","start":437.285,"end":437.52502,"sentiment":"neutral","sentiment_score":0.07315346598625183},{"text":"Yeah.","start":437.52502,"end":437.92502,"sentiment":"neutral","sentiment_score":0.056427646428346634},{"text":"No problem.","start":437.92502,"end":441.86502,"sentiment":"neutral","sentiment_score":-0.05376206152141094}],"sentiment":"neutral","sentiment_score":0.07271372899413109,"num_words":6,"start":425.65997,"end":441.86502},{"sentences":[{"text":"Yep.","start":442.325,"end":442.64502,"sentiment":"neutral","sentiment_score":0.013141954317688942},{"text":"Yep.","start":442.64502,"end":442.885,"sentiment":"neutral","sentiment_score":0.02325316891074181},{"text":"Yep.","start":442.885,"end":443.31,"sentiment":"neutral","sentiment_score":0.0445839986205101},{"text":"No.","start":444.43,"end":444.59,"sentiment":"neutral","sentiment_score":-0.008706506341695786},{"text":"That's fine.","start":444.59,"end":446.05,"sentiment":"neutral","sentiment_score":0.09742017090320587}],"sentiment":"neutral","sentiment_score":0.0445188262189428,"num_words":6,"start":442.325,"end":446.05},{"sentences":[{"text":"Yep.","start":455.38998,"end":455.88998,"sentiment":"neutral","sentiment_score":-0.05480733513832092},{"text":"Yeah.","start":458.845,"end":459.005,"sentiment":"neutral","sentiment_score":-0.06382669508457184},{"text":"It shouldn't be the case anymore.","start":459.005,"end":460.465,"sentiment":"neutral","sentiment_score":-0.18670477469762167},{"text":"Okay.","start":463.245,"end":463.745,"sentiment":"neutral","sentiment_score":-0.020702920854091644},{"text":"It doesn't really leave us as much.","start":464.045,"end":466.14502,"sentiment":"neutral","sentiment_score":-0.127309507557324}],"sentiment":"neutral","sentiment_score":-0.1344207595102489,"num_words":16,"start":455.38998,"end":466.14502},{"sentences":[{"text":"I mean, you say it should be working.","start":466.685,"end":468.545,"sentiment":"neutral","sentiment_score":0.024242331739515066},{"text":"There's nothing really more we can do.","start":468.845,"end":470.845,"sentiment":"neutral","sentiment_score":-0.21170924603939056},{"text":"Is there anything from a technical side of things that they can be trying if they're not getting any signal over to?","start":470.845,"end":477.15,"sentiment":"neutral","sentiment_score":-0.17054825953461908},{"text":"Yeah.","start":491.115,"end":491.435,"sentiment":"neutral","sentiment_score":-0.017814571037888527},{"text":"Well, Singapore.","start":491.435,"end":492.255,"sentiment":"neutral","sentiment_score":-0.023695409297943115}],"sentiment":"neutral","sentiment_score":-0.12763232919387518,"num_words":40,"start":466.685,"end":492.255},{"sentences":[{"text":"There should be no issue there.","start":492.715,"end":494.175,"sentiment":"neutral","sentiment_score":-0.030316002666950226},{"text":"It's in major city.","start":494.875,"end":496.01498,"sentiment":"neutral","sentiment_score":-0.09424658492207527},{"text":"Somewhat.","start":508.91998,"end":509.41998,"sentiment":"neutral","sentiment_score":0.019653944298624992},{"text":"Yeah.","start":515.045,"end":515.545,"sentiment":"neutral","sentiment_score":0.09628306329250336},{"text":"Yep.","start":520.725,"end":521.225,"sentiment":"neutral","sentiment_score":0.07431310415267944}],"sentiment":"neutral","sentiment_score":-0.028356326457399588,"num_words":13,"start":492.715,"end":521.225},{"sentences":[{"text":"Okay.","start":524.245,"end":524.745,"sentiment":"neutral","sentiment_score":0.1231212317943573},{"text":"Alright.","start":524.805,"end":525.305,"sentiment":"neutral","sentiment_score":0.20782816410064697},{"text":"Thanks for your time.","start":525.52496,"end":526.58496,"sentiment":"positive","sentiment_score":0.5097965970635414},{"text":"Yep.","start":534.38,"end":534.86,"sentiment":"neutral","sentiment_score":0.1700473129749298},{"text":"Alright.","start":534.86,"end":535.18,"sentiment":"neutral","sentiment_score":0.2960689067840576}],"sentiment":"positive","sentiment_score":0.35453150048851967,"num_words":8,"start":524.245,"end":535.18},{"sentences":[{"text":"Will do.","start":535.18,"end":535.58,"sentiment":"positive","sentiment_score":0.47109414637088776},{"text":"Thank you.","start":535.58,"end":536.32,"sentiment":"positive","sentiment_score":0.7421259880065918},{"text":"Bye bye.","start":539.9,"end":540.64,"sentiment":"neutral","sentiment_score":0.1014951691031456}],"sentiment":"positive","sentiment_score":0.4382384344935417,"num_words":6,"start":535.18,"end":540.64}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. Shane speaking.\n\nChannel 0: Yes. Hello. Good afternoon. This is Maureen from Airtel tech support. Yeah.\n\nIs this the son of mouse?\n\nChannel 1: Yes. Yes. That's correct.\n\nChannel 0: Yeah. It was noted here that you called earlier inquiring. You have a concern regarding the SIM card travel SIM card?\n\nChannel 1: Yeah. My dad's in in Singapore\n\nChannel 0: Mhmm.\n\nChannel 1: now, and he just wants to find out if his SIM card is actually activated because he's he doesn't seem to be getting any network signal at all.\n\nChannel 0: There's no signal icon\n\nChannel 1: No. Just\n\nChannel 0: in\n\nChannel 1: it\n\nChannel 0: the\n\nChannel 1: has a\n\nChannel 0: phone.\n\nChannel 1: pretty much has a cross through the through the way you normally see your bars up. 12345.\n\nChannel 0: Okay. I see.\n\nChannel 1: Are\n\nChannel 0: So\n\nChannel 1: you able to tell me if that SIM card is active?\n\nChannel 0: yeah. Actually, while on while you're on the line, I'm already checking the account of Moes.\n\nChannel 1: Yep.\n\nChannel 0: And upon checking, the SIM card is active. The account is active, and everything looks good on our end. And I also just wanted to clarify again that the SIM is designed to be used outside Australia, not within Australia. So, if the SIM is used while you're, still in Australia, it may use up the data very quickly because the\n\nChannel 1: Mhmm.\n\nChannel 0: roaming rates and setup are meant for overseas use. That's why, it's, yeah, it's called the travel SIM as it's intended for use when you're outside\n\nChannel 1: Yeah.\n\nChannel 0: the country.\n\nChannel 1: Yeah. That's that's why\n\nChannel 0: Yeah.\n\nChannel 1: that's why premises on him processing it.\n\nChannel 0: Yeah.\n\nChannel 1: He's in Singapore, and then he's going to India, and then he's going to Italy. So he's he's got some trouble today, but his phone's not working at the moment.\n\nChannel 0: Yeah. I think I think I've already spoke with your father also that he mentioned that he already ran out of data. So I think this is the issue because he used the data inside Australia.\n\nChannel 1: But he hadn't he hadn't\n\nChannel 0: That's\n\nChannel 1: activated\n\nChannel 0: right.\n\nChannel 1: the card until he got to Singapore yesterday, day before. Are\n\nChannel 0: Mhmm.\n\nChannel 1: you saying\n\nChannel 0: Okay. I\n\nChannel 1: that\n\nChannel 0: see.\n\nChannel 1: he's he's $49 card that he purchased? The data's already been used on it.\n\nChannel 0: While setting up the SIM card, is he in still in Australia or already in\n\nChannel 1: He's in\n\nChannel 0: Singapore?\n\nChannel 1: Singapore. He's in\n\nChannel 0: Okay. But I think I've spoken\n\nChannel 1: Singapore.\n\nChannel 0: with him hang on. Let me just check. Wednesday while he's still in here because he's trying to activate the SIM card, which is the SIM card is already activated, so no need to activate it on his end.\n\nChannel 1: Okay. So I'm at I'm at a loss here then. So his phone should be working. So you're you're\n\nChannel 0: Yeah.\n\nChannel 1: saying that\n\nChannel 0: The SIM\n\nChannel 1: this is\n\nChannel 0: card.\n\nChannel 1: active.\n\nChannel 0: Yeah. Mhmm. The SIM card should be working fine. Yeah. I spoke with him Wednesday.\n\nChannel 1: Yeah. When they were leaving? Yep.\n\nChannel 0: Yeah. He\n\nChannel 1: Okay.\n\nChannel 0: he's trying to set up the SIM card, I think, Tuesday. That's\n\nChannel 1: Okay.\n\nChannel 0: why I think yeah. That's I think that's why that's the reason why he run out quickly with the data because he's\n\nChannel 1: Can you\n\nChannel 0: he's\n\nChannel 1: tell me if the\n\nChannel 0: Yes.\n\nChannel 1: the data has already been used up?\n\nChannel 0: Actually, we do not have a portal for that for the usage of the mobile\n\nChannel 1: Okay.\n\nChannel 0: plan.\n\nChannel 1: Alrighty. Yeah.\n\nChannel 0: I\n\nChannel 1: Can\n\nChannel 0: think\n\nChannel 1: he can he\n\nChannel 0: it\n\nChannel 1: find\n\nChannel 0: will\n\nChannel 1: that out?\n\nChannel 0: yeah. I think it will update him on the phone when he runs out of the data.\n\nChannel 1: Like a text\n\nChannel 0: He will\n\nChannel 1: message\n\nChannel 0: receive,\n\nChannel 1: or something.\n\nChannel 0: like, a, yeah, text message or, like, on your on his customer portal.\n\nChannel 1: Yep.\n\nChannel 0: Yeah. Because he do have account also where you can check the SIM card.\n\nChannel 1: Okay. And is that through, like, an app, or is it web based?\n\nChannel 0: That's a website. We we provided him a, like, we provided him a username and password\n\nChannel 1: Okay.\n\nChannel 0: for\n\nChannel 1: Yep.\n\nChannel 0: him to be able to log in. But I think there's no usage there also. He cannot monitor the usage, like, statistics of the mobile plan.\n\nChannel 1: Okay. Can you tell me if Singapore is on your your list of of active areas?\n\nChannel 0: Let me just double check it.\n\nChannel 1: Hi, Joyce. Talking to okay.\n\nChannel 0: Upon checking here, yes, Singapore is included with the countries available\n\nChannel 1: And\n\nChannel 0: for\n\nChannel 1: does\n\nChannel 0: him\n\nChannel 1: it tell\n\nChannel 0: to use\n\nChannel 1: you\n\nChannel 0: the\n\nChannel 1: who their\n\nChannel 0: SIM\n\nChannel 1: provider\n\nChannel 0: card.\n\nChannel 1: is?\n\nChannel 0: I'm sorry?\n\nChannel 1: Does it tell you who their provider is? And then, like, we have Telstra, Vodafone, Optus, those sort of things. Does it tell you who your third party is over there?\n\nChannel 0: Actually, it's just Airtel for the plan. No other network.\n\nChannel 1: Okay.\n\nChannel 0: You mean the provider of the\n\nChannel 1: Yeah. Yeah. Yeah. So, like,\n\nChannel 0: Yeah.\n\nChannel 1: when he's\n\nChannel 0: That is\n\nChannel 1: they're looking for signal, it might come up and say, who is who is the who is using, really?\n\nChannel 0: Mhmm. Actually, I don't have idea regarding that, but it's it should show us Airtel because we are the one who provided the SIM card. Yeah.\n\nChannel 1: Okay. And then when you're activating a card overseas, is there a is there, like, a delay? Could there be twenty four, forty eight hours delay from when the SIM card is active and when it actually will start working?\n\nChannel 0: Actually, once we send the SIM card to the customer, that's already activated. So that means the SIM card once the customer received the SIM card, that's good to use once he inserted it to his or her device.\n\nChannel 1: Yep. Okay. Alright.\n\nChannel 0: Yeah. Then for the plan for the data, actually, it depends on the person that using it.\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: He\n\nChannel 1: No\n\nChannel 0: may consume it within a week or within days.\n\nChannel 1: problem. Yep. Yep. Yep.\n\nChannel 0: Yeah. But,\n\nChannel 1: No. That's fine.\n\nChannel 0: yeah, for that, I think he'll receive a notice, like an SMS text, that the data is already expired has been expired like that and needs\n\nChannel 1: Yep.\n\nChannel 0: to be renewed.\n\nChannel 1: Yeah. It shouldn't be the case\n\nChannel 0: Mhmm.\n\nChannel 1: anymore.\n\nChannel 0: Yeah.\n\nChannel 1: Okay. It doesn't really leave us as much. I mean, you say it should be working. There's nothing really more we can do. Is there anything from a technical side of things that they can be trying if they're not getting any signal over to?\n\nChannel 0: I think maybe that might be related to the area. Does he confirm there's a signal at the area right now?\n\nChannel 1: Yeah. Well, Singapore. There should be no\n\nChannel 0: Yeah.\n\nChannel 1: issue there. It's in major city.\n\nChannel 0: Yeah. It might be there's no signal at the area where he is right now. That's why there he cannot receive anything with the SIM card.\n\nChannel 1: Somewhat.\n\nChannel 0: But that should be working fine because Singapore is compatible with that SIM.\n\nChannel 1: Yeah.\n\nChannel 0: And we we have other customer using it at Singapore also.\n\nChannel 1: Yep.\n\nChannel 0: Mhmm.\n\nChannel 1: Okay. Alright. Thanks\n\nChannel 0: Yeah.\n\nChannel 1: for your time.\n\nChannel 0: Yeah. Just give us a callback then if you have any questions or need assistance.\n\nChannel 1: Yep. Alright. Will do. Thank you.\n\nChannel 0: Okay. You're welcome. Bye for now. 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days.","start":438.055,"end":441.595,"sentiment":"neutral","sentiment_score":-0.08069047249025768}],"sentiment":"neutral","sentiment_score":-0.08069047249025768,"channel":0,"num_words":9,"start":438.055,"end":441.595},{"sentences":[{"text":"problem.","start":441.36502,"end":441.86502,"sentiment":"neutral","sentiment_score":-0.05259423702955246},{"text":"Yep.","start":442.325,"end":442.64502,"sentiment":"neutral","sentiment_score":0.013141954317688942},{"text":"Yep.","start":442.64502,"end":442.885,"sentiment":"neutral","sentiment_score":0.02325316891074181},{"text":"Yep.","start":442.885,"end":443.31,"sentiment":"neutral","sentiment_score":0.0445839986205101}],"sentiment":"neutral","sentiment_score":0.007096221204847098,"channel":1,"num_words":4,"start":441.36502,"end":443.31},{"sentences":[{"text":"Yeah.","start":443.735,"end":444.215,"sentiment":"neutral","sentiment_score":0.04155108332633972},{"text":"But,","start":444.215,"end":444.715,"sentiment":"neutral","sentiment_score":0.013861415907740591}],"sentiment":"neutral","sentiment_score":0.027706249617040157,"channel":0,"num_words":2,"start":443.735,"end":444.715},{"sentences":[{"text":"No.","start":444.43,"end":444.59,"sentiment":"neutral","sentiment_score":-0.008706506341695786},{"text":"That's fine.","start":444.59,"end":446.05,"sentiment":"neutral","sentiment_score":0.09742017090320587}],"sentiment":"neutral","sentiment_score":0.062044611821571984,"channel":1,"num_words":3,"start":444.43,"end":446.05},{"sentences":[{"text":"yeah, for that, I think he'll receive a notice, like an SMS text, that the data is already expired has been expired like that and needs","start":445.575,"end":455.44,"sentiment":"neutral","sentiment_score":-0.058949384766702466}],"sentiment":"neutral","sentiment_score":-0.058949384766702466,"channel":0,"num_words":26,"start":445.575,"end":455.44},{"sentences":[{"text":"Yep.","start":455.38998,"end":455.88998,"sentiment":"neutral","sentiment_score":-0.05480733513832092}],"sentiment":"neutral","sentiment_score":-0.05480733513832092,"channel":1,"num_words":1,"start":455.38998,"end":455.88998},{"sentences":[{"text":"to be renewed.","start":455.44,"end":456.34,"sentiment":"neutral","sentiment_score":-0.06583247830470403}],"sentiment":"neutral","sentiment_score":-0.06583247830470403,"channel":0,"num_words":3,"start":455.44,"end":456.34},{"sentences":[{"text":"Yeah.","start":458.845,"end":459.005,"sentiment":"neutral","sentiment_score":-0.06382669508457184},{"text":"It shouldn't be the case","start":459.005,"end":459.965,"sentiment":"neutral","sentiment_score":-0.1932956248521805}],"sentiment":"neutral","sentiment_score":-0.17171746989091238,"channel":1,"num_words":6,"start":458.845,"end":459.965},{"sentences":[{"text":"Mhmm.","start":459.76,"end":460.26,"sentiment":"neutral","sentiment_score":-0.15593424439430237}],"sentiment":"neutral","sentiment_score":-0.15593424439430237,"channel":0,"num_words":1,"start":459.76,"end":460.26},{"sentences":[{"text":"anymore.","start":459.965,"end":460.465,"sentiment":"neutral","sentiment_score":-0.15375052392482758}],"sentiment":"neutral","sentiment_score":-0.15375052392482758,"channel":1,"num_words":1,"start":459.965,"end":460.465},{"sentences":[{"text":"Yeah.","start":461.52002,"end":461.895,"sentiment":"neutral","sentiment_score":-0.01711469516158104}],"sentiment":"neutral","sentiment_score":-0.01711469516158104,"channel":0,"num_words":1,"start":461.52002,"end":461.895},{"sentences":[{"text":"Okay.","start":463.245,"end":463.745,"sentiment":"neutral","sentiment_score":-0.020702920854091644},{"text":"It doesn't really leave us as much.","start":464.045,"end":466.14502,"sentiment":"neutral","sentiment_score":-0.127309507557324},{"text":"I mean, you say it should be working.","start":466.685,"end":468.545,"sentiment":"neutral","sentiment_score":0.024242331739515066},{"text":"There's nothing really more we can do.","start":468.845,"end":470.845,"sentiment":"neutral","sentiment_score":-0.21170924603939056},{"text":"Is there anything from a technical side of things that they can be trying if they're not getting any signal over to?","start":470.845,"end":477.15,"sentiment":"neutral","sentiment_score":-0.17054825953461908}],"sentiment":"neutral","sentiment_score":-0.13226571670836873,"channel":1,"num_words":45,"start":463.245,"end":477.15},{"sentences":[{"text":"I think maybe that might be related to the area.","start":480.24,"end":485.46,"sentiment":"neutral","sentiment_score":-0.11033142283558846},{"text":"Does he confirm there's a signal at the area right now?","start":486.8,"end":490.18,"sentiment":"neutral","sentiment_score":-0.07552553984251889}],"sentiment":"neutral","sentiment_score":-0.09209976983921868,"channel":0,"num_words":21,"start":480.24,"end":490.18},{"sentences":[{"text":"Yeah.","start":491.115,"end":491.435,"sentiment":"neutral","sentiment_score":-0.017814571037888527},{"text":"Well, Singapore.","start":491.435,"end":492.255,"sentiment":"neutral","sentiment_score":-0.023695409297943115},{"text":"There should be no","start":492.715,"end":493.435,"sentiment":"neutral","sentiment_score":-8.586794137959049e-7}],"sentiment":"neutral","sentiment_score":-0.009315546335918563,"channel":1,"num_words":7,"start":491.115,"end":493.435},{"sentences":[{"text":"Yeah.","start":493.375,"end":493.875,"sentiment":"neutral","sentiment_score":-0.03427157923579216}],"sentiment":"neutral","sentiment_score":-0.03427157923579216,"channel":0,"num_words":1,"start":493.375,"end":493.875},{"sentences":[{"text":"issue there.","start":493.435,"end":494.175,"sentiment":"neutral","sentiment_score":-0.09094629064202309},{"text":"It's in major city.","start":494.875,"end":496.01498,"sentiment":"neutral","sentiment_score":-0.09424658492207527}],"sentiment":"neutral","sentiment_score":-0.09314648682872455,"channel":1,"num_words":6,"start":493.435,"end":496.01498},{"sentences":[{"text":"Yeah.","start":496.57498,"end":496.975,"sentiment":"neutral","sentiment_score":-0.053039152175188065},{"text":"It might be there's no signal at the area where he is right now.","start":496.975,"end":501.935,"sentiment":"neutral","sentiment_score":-0.1499395514173167},{"text":"That's why there he cannot receive anything with the SIM card.","start":501.935,"end":506.66,"sentiment":"neutral","sentiment_score":-0.1947767429731109}],"sentiment":"neutral","sentiment_score":-0.16518219402776316,"channel":0,"num_words":26,"start":496.57498,"end":506.66},{"sentences":[{"text":"Somewhat.","start":508.91998,"end":509.41998,"sentiment":"neutral","sentiment_score":0.019653944298624992}],"sentiment":"neutral","sentiment_score":0.019653944298624992,"channel":1,"num_words":1,"start":508.91998,"end":509.41998},{"sentences":[{"text":"But that should be working fine because Singapore is compatible with that SIM.","start":509.84,"end":514.82,"sentiment":"neutral","sentiment_score":0.18433211056085733}],"sentiment":"neutral","sentiment_score":0.18433211056085733,"channel":0,"num_words":13,"start":509.84,"end":514.82},{"sentences":[{"text":"Yeah.","start":515.045,"end":515.545,"sentiment":"neutral","sentiment_score":0.09628306329250336}],"sentiment":"neutral","sentiment_score":0.09628306329250336,"channel":1,"num_words":1,"start":515.045,"end":515.545},{"sentences":[{"text":"And we we have other customer using it at Singapore also.","start":515.36,"end":519.935,"sentiment":"neutral","sentiment_score":0.10916801609776237}],"sentiment":"neutral","sentiment_score":0.10916801609776237,"channel":0,"num_words":11,"start":515.36,"end":519.935},{"sentences":[{"text":"Yep.","start":520.725,"end":521.225,"sentiment":"neutral","sentiment_score":0.07431310415267944}],"sentiment":"neutral","sentiment_score":0.07431310415267944,"channel":1,"num_words":1,"start":520.725,"end":521.225},{"sentences":[{"text":"Mhmm.","start":521.915,"end":522.415,"sentiment":"neutral","sentiment_score":0.07081974297761917}],"sentiment":"neutral","sentiment_score":0.07081974297761917,"channel":0,"num_words":1,"start":521.915,"end":522.415},{"sentences":[{"text":"Okay.","start":524.245,"end":524.745,"sentiment":"neutral","sentiment_score":0.1231212317943573},{"text":"Alright.","start":524.805,"end":525.305,"sentiment":"neutral","sentiment_score":0.20782816410064697},{"text":"Thanks","start":525.52496,"end":525.765,"sentiment":"positive","sentiment_score":0.4524356722831726}],"sentiment":"neutral","sentiment_score":0.2611283560593923,"channel":1,"num_words":3,"start":524.245,"end":525.765},{"sentences":[{"text":"Yeah.","start":525.675,"end":526.175,"sentiment":"positive","sentiment_score":0.3950095772743225}],"sentiment":"positive","sentiment_score":0.3950095772743225,"channel":0,"num_words":1,"start":525.675,"end":526.175},{"sentences":[{"text":"for your time.","start":525.765,"end":526.58496,"sentiment":"positive","sentiment_score":0.5289169053236643}],"sentiment":"positive","sentiment_score":0.5289169053236643,"channel":1,"num_words":3,"start":525.765,"end":526.58496},{"sentences":[{"text":"Yeah.","start":527.115,"end":527.51495,"sentiment":"neutral","sentiment_score":0.021202515810728073},{"text":"Just give us a callback then if you have any questions or need assistance.","start":527.51495,"end":532.60284,"sentiment":"neutral","sentiment_score":0.13548420343015874}],"sentiment":"neutral","sentiment_score":0.12786542425553005,"channel":0,"num_words":15,"start":527.115,"end":532.60284},{"sentences":[{"text":"Yep.","start":534.38,"end":534.86,"sentiment":"neutral","sentiment_score":0.1700473129749298},{"text":"Alright.","start":534.86,"end":535.18,"sentiment":"neutral","sentiment_score":0.2960689067840576},{"text":"Will do.","start":535.18,"end":535.58,"sentiment":"positive","sentiment_score":0.47109414637088776},{"text":"Thank you.","start":535.58,"end":536.32,"sentiment":"positive","sentiment_score":0.7421259880065918}],"sentiment":"positive","sentiment_score":0.4820927480856578,"channel":1,"num_words":6,"start":534.38,"end":536.32},{"sentences":[{"text":"Okay.","start":536.3429,"end":536.8429,"sentiment":"positive","sentiment_score":0.4789382815361023},{"text":"You're welcome.","start":536.9029,"end":537.6429,"sentiment":"positive","sentiment_score":0.6622260212898254},{"text":"Bye for now.","start":537.7029,"end":538.50287,"sentiment":"positive","sentiment_score":0.49084997177124023},{"text":"Have a great day.","start":538.50287,"end":539.48285,"sentiment":"positive","sentiment_score":0.7385026812553406}],"sentiment":"positive","sentiment_score":0.6229950964450837,"channel":0,"num_words":10,"start":536.3429,"end":539.48285},{"sentences":[{"text":"Bye bye.","start":539.9,"end":540.64,"sentiment":"neutral","sentiment_score":0.1014951691031456}],"sentiment":"neutral","sentiment_score":0.1014951691031456,"channel":1,"num_words":2,"start":539.9,"end":540.64}]},"summary":{"result":"success","short":"A customer called Airtel tech support to inquire about the activation of their SIM card. The representative confirmed that the SIM card is active and that the account is active. The customer's phone is not working and the representative explains that the SIM card is designed for use outside of Australia and may use up data quickly. The customer is also informed that their data usage is based on their area and that they can call back if they need assistance."},"intents":{"segments":[{"text":"Are So you able to tell me if that SIM card is active? yeah.","start_word":113,"end_word":126,"intents":[{"intent":"Check sim card activation","confidence_score":0.06493694}]},{"text":"I think it will update him on the phone when he runs out of the data. Like a text He will message receive, or something. like, a, yeah, text message or, like, on your on his customer portal. Yep.","start_word":554,"end_word":592,"intents":[{"intent":"Update customer on phone","confidence_score":0.27217773}]},{"text":"Because he do have account also where you can check the SIM card. Okay.","start_word":593,"end_word":606,"intents":[{"intent":"Check sim card","confidence_score":0.061079998}]},{"text":"He cannot monitor the usage, like, statistics of the mobile plan. Okay.","start_word":653,"end_word":664,"intents":[{"intent":"Monitor usage","confidence_score":0.4829997}]},{"text":"Can you tell me if Singapore is on your your list of of active areas?","start_word":665,"end_word":679,"intents":[{"intent":"Provide information about singapore","confidence_score":0.0005624028}]},{"text":"Can you tell me if Singapore is on your your list of of active areas? Let me just double check it. Hi, Joyce. Talking to okay. Upon checking here, yes, Singapore is included with the countries available And for does him it tell to use you the who their SIM provider card. is? I'm sorry?","start_word":665,"end_word":719,"intents":[{"intent":"Provide information about singing","confidence_score":0.0055246055}]},{"text":"Actually, once we send the SIM card to the customer, that's already activated. So that means the SIM card once the customer received the SIM card, that's good to use once he inserted it to his or her device. Yep.","start_word":863,"end_word":902,"intents":[{"intent":"Evaluate sim card usage","confidence_score":0.016818501}]}]},"sentiments":{"segments":[{"text":"Hello. Shane speaking. Yes. Hello.","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":0.06238141283392906},{"text":"Good afternoon.","start_word":5,"end_word":6,"sentiment":"positive","sentiment_score":0.3640851676464081},{"text":"This is Maureen from Airtel tech support. Yeah. Is this the son of mouse? Yes. Yes. That's correct. Yeah. It was noted here that you called earlier inquiring. You have a concern regarding the SIM card travel SIM card? Yeah. My dad's in in Singapore Mhmm. now, and he just wants to find out if his SIM card is actually activated because he's he doesn't seem to be getting any network signal at all. There's no signal icon No. Just in it the has a phone. pretty much has a cross through the through the way you normally see your bars up. 12345. Okay. I see. Are So you able to tell me if that SIM card is active? yeah. Actually, while on while you're on the line, I'm already checking the account of Moes. Yep. And upon checking, the SIM card is active.","start_word":7,"end_word":150,"sentiment":"neutral","sentiment_score":-0.03339109569787979},{"text":"The account is active, and everything looks good on our end.","start_word":151,"end_word":161,"sentiment":"positive","sentiment_score":0.4829157590866089},{"text":"And I also just wanted to clarify again that the SIM is designed to be used outside Australia, not within Australia. So, if the SIM is used while you're, still in Australia, it may use up the data very quickly because the Mhmm. roaming rates and setup are meant for overseas use. That's why, it's, yeah, it's called the travel SIM as it's intended for use when you're outside Yeah. the country. Yeah. That's that's why Yeah. that's why premises on him processing it. Yeah. He's in Singapore, and then he's going to India, and then he's going to Italy.","start_word":162,"end_word":261,"sentiment":"neutral","sentiment_score":-0.060838136821985245},{"text":"So he's he's got some trouble today, but his phone's not working at the moment.","start_word":262,"end_word":276,"sentiment":"negative","sentiment_score":-0.3348280191421509},{"text":"Yeah.","start_word":277,"end_word":277,"sentiment":"neutral","sentiment_score":-0.07941509783267975},{"text":"I think I think I've already spoke with your father also that he mentioned that he already ran out of data. So I think this is the issue because he used the data inside Australia.","start_word":278,"end_word":312,"sentiment":"negative","sentiment_score":-0.4482075870037079},{"text":"But he hadn't he hadn't That's activated right. the card until he got to Singapore yesterday, day before. Are Mhmm. you saying Okay. I that see. he's he's $49 card that he purchased? The data's already been used on it. While setting up the SIM card, is he in still in Australia or already in He's in Singapore? Singapore. He's in Okay. But I think I've spoken Singapore. with him hang on. Let me just check. Wednesday while he's still in here because he's trying to activate the SIM card, which is the SIM card is already activated, so no need to activate it on his end. Okay. So I'm at I'm at a loss here then. So his phone should be working. So you're you're Yeah. saying that The SIM this is card. active. Yeah. Mhmm. The SIM card should be working fine. Yeah. I spoke with him Wednesday. Yeah. When they were leaving? Yep. Yeah. He Okay. he's trying to set up the SIM card, I think, Tuesday. That's Okay. why I think yeah. That's I think that's why that's the reason why he run out quickly with the data because he's Can you he's tell me if the Yes. the data has already been used up? Actually, we do not have a portal for that for the usage of the mobile Okay. plan. Alrighty. Yeah. I Can think he can he it find will that out? yeah. I think it will update him on the phone when he runs out of the data. Like a text He will message receive, or something. like, a, yeah, text message or, like, on your on his customer portal. Yep. Yeah. Because he do have account also where you can check the SIM card. Okay. And is that through, like, an app, or is it web based? That's a website. We we provided him a, like, we provided him a username and password Okay. for Yep. him to be able to log in. But I think there's no usage there also. He cannot monitor the usage, like, statistics of the mobile plan. Okay. Can you tell me if Singapore is on your your list of of active areas? Let me just double check it. Hi, Joyce. Talking to okay. Upon checking here, yes, Singapore is included with the countries available And for does him it tell to use you the who their SIM provider card. is? I'm sorry? Does it tell you who their provider is? And then, like, we have Telstra, Vodafone, Optus, those sort of things. Does it tell you who your third party is over there? Actually, it's just Airtel for the plan. No other network. Okay. You mean the provider of the Yeah. Yeah. Yeah. So, like, Yeah. when he's That is they're looking for signal, it might come up and say, who is who is the who is using, really? Mhmm. Actually, I don't have idea regarding that, but it's it should show us Airtel because we are the one who provided the SIM card. Yeah. Okay. And then when you're activating a card overseas, is there a is there, like, a delay? Could there be twenty four, forty eight hours delay from when the SIM card is active and when it actually will start working?","start_word":313,"end_word":862,"sentiment":"neutral","sentiment_score":-0.02439720152623274},{"text":"Actually, once we send the SIM card to the customer, that's already activated. So that means the SIM card once the customer received the SIM card, that's good to use once he inserted it to his or her device.","start_word":863,"end_word":901,"sentiment":"positive","sentiment_score":0.44427919387817383},{"text":"Yep. Okay. Alright. Yeah. Then for the plan for the data, actually, it depends on the person that using it. Yeah. Yeah. He No may consume it within a week or within days. problem. Yep. Yep. Yep. Yeah. But, No. That's fine. yeah, for that, I think he'll receive a notice, like an SMS text, that the data is already expired has been expired like that and needs Yep. to be renewed. Yeah. It shouldn't be the case Mhmm. anymore. Yeah. Okay. It doesn't really leave us as much. I mean, you say it should be working. There's nothing really more we can do. Is there anything from a technical side of things that they can be trying if they're not getting any signal over to? I think maybe that might be related to the area. Does he confirm there's a signal at the area right now? Yeah. Well, Singapore. There should be no Yeah. issue there. It's in major city. Yeah. It might be there's no signal at the area where he is right now. That's why there he cannot receive anything with the SIM card. Somewhat. But that should be working fine because Singapore is compatible with that SIM. Yeah. And we we have other customer using it at Singapore also. Yep. Mhmm. Okay. Alright.","start_word":902,"end_word":1118,"sentiment":"neutral","sentiment_score":-0.03815961629152298},{"text":"Thanks Yeah. for your time.","start_word":1119,"end_word":1123,"sentiment":"positive","sentiment_score":0.4852170050144195},{"text":"Yeah. Just give us a callback then if you have any questions or need assistance. Yep. Alright.","start_word":1124,"end_word":1140,"sentiment":"neutral","sentiment_score":0.16156308177639456},{"text":"Will do. Thank you. Okay. You're welcome. Bye for now. Have a great day. Bye bye.","start_word":1141,"end_word":1156,"sentiment":"positive","sentiment_score":0.56546950340271}],"average":{"sentiment":"neutral","sentiment_score":-0.011746399126915675}}}}