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This is Savannah from CJ and Lewis calling. How are you? Good. Thank you.\n\nI'm just hoping to get a hold of Sevi. I'm Thank Yeah. Too easy. Hey, Larissa. Good.\n\nHow are you? That's always a mess. Well, look. That's always a way. Yeah.\n\nYeah. I was just returning a call from. Okay. Oh, sorry. What was that?\n\nNo. That's okay. Can you hear me? Okay. Perfect.\n\nI think there's just a bit of a delay there somewhere, but that's that's fine. That just makes the phone call the more interesting. I just got a missed call from Debbie earlier this morning. Apparently, he just wanted to talk about something compliance related. He didn't give too much information in the message, so I'm really not too sure either.\n\nYeah. Of course. Love that. It's always the way. Yeah.\n\nTrust me. That's literally my world over here, so I definitely can sympathize with that. Yep. Yep. Three seven five, 885.\n\nOkay. So 0401375885. Perfect. Alright. I'll give him a call, and, hopefully, I can provide some assistance.\n\nWill do. Thank you so much. Enjoy the rest of your day. Thanks. 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This is Jacob speaking. I'm good. Thanks. How are you? Oh, okay. No worries, Savannah. Let me pop you on a quick hold, and I'll just see if someone's available for a quick chat. Thank you. Welcome to Oakview Financial. At Oakview Financial, we use an innovative model of trust and long term holistic advice, revolutionizing the way financial planning is done. Our team is comprised of highly skilled, transparent financial experts, and our vision is to become the most trusted household name in financial planning throughout Australia. We thank you for your patience today and look forward to hearing how we can help you on your journey to reaching your financial goals when we return to your call. At Oakview Financial, we have founded our business on a number of key core values. These values are clear and simple. We go the extra Thanks for holding, Savannah. Sevi's not in at the moment, but I think Larissa, knows what, that was in regards to. So I'm just gonna transfer you through to her. Is that okay? Yep. No worries, Savannah. Thank you. All four clients. We are honest, have integrity, risk Hi, Savannah. How are you going? Yeah. Not too bad. Okay. I have no idea why you're calling, but I'll see if I can help. Why does this do this all the time? Have I got you? Sorry. I lost you for that. Yeah. I got you. Can I do you for? Right. That's okay. Well, then would you like me to just give you his mobile number? Yeah. Cool. Let's do that. Because I have 001. Yep. Okay. Let me just let me know what works now. I'm just so fucking dark. 0401 375885. Yep. Fantastic. Well, let me know if you need anything else. Will do. Thanks, sir. 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This is Jacob speaking. I'm good. Thanks. How are you?\n\nOh, okay. No worries, Savannah. Let me pop you on a quick hold, and I'll just see if someone's available for a quick chat. Thank you. Welcome to Oakview Financial.\n\nAt Oakview Financial, we use an innovative model of trust and long term holistic advice, revolutionizing the way financial planning is done. Our team is comprised of highly skilled, transparent financial experts, and our vision is to become the most trusted household name in financial planning throughout Australia. We thank you for your patience today and look forward to hearing how we can help you on your journey to reaching your financial goals when we return to your call. At Oakview Financial, we have founded our business on a number of key core values. These values are clear and simple.\n\nWe go the extra Thanks for holding, Savannah. Sevi's not in at the moment, but I think Larissa, knows what, that was in regards to. So I'm just gonna transfer you through to her. Is that okay? Yep.\n\nNo worries, Savannah. Thank you. All four clients. We are honest, have integrity, risk Hi, Savannah. How are you going?\n\nYeah. Not too bad. Okay. I have no idea why you're calling, but I'll see if I can help. Why does this do this all the time?\n\nHave I got you? Sorry. I lost you for that. Yeah. I got you.\n\nCan I do you for? Right. That's okay. Well, then would you like me to just give you his mobile number? Yeah.\n\nCool. Let's do that. Because I have 001. Yep. Okay.\n\nLet me just let me know what works now. I'm just so fucking dark. 0401 375885. Yep. Fantastic.\n\nWell, let me know if you need anything else. Will do. Thanks, sir. 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Larissa, knows what, that was in regards to.","start":82.055,"end":86.935,"sentiment":"neutral","sentiment_score":-0.04955145234570784},{"text":"So I'm just gonna transfer you through to her.","start":86.935,"end":88.695,"sentiment":"neutral","sentiment_score":0.021131492737266753},{"text":"Is that okay?","start":88.695,"end":90.63,"sentiment":"neutral","sentiment_score":0.04995434917509556},{"text":"Yep.","start":90.63,"end":90.95,"sentiment":"neutral","sentiment_score":0.048858679831027985}],"sentiment":"neutral","sentiment_score":0.03866513588122631,"num_words":38,"start":77.975,"end":90.95},{"sentences":[{"text":"No worries, Savannah.","start":90.95,"end":91.829994,"sentiment":"neutral","sentiment_score":0.08709871520598729},{"text":"Thank you.","start":91.829994,"end":92.229996,"sentiment":"neutral","sentiment_score":0.19664347916841507},{"text":"All four clients.","start":92.39,"end":93.369995,"sentiment":"neutral","sentiment_score":0.10691035290559132},{"text":"We are honest, have integrity, risk Hi, Savannah.","start":93.509995,"end":99.11,"sentiment":"neutral","sentiment_score":0.14711866714060307},{"text":"How are you going?","start":99.11,"end":99.85,"sentiment":"neutral","sentiment_score":0.15524925664067268}],"sentiment":"neutral","sentiment_score":0.13866302631795407,"num_words":20,"start":90.95,"end":99.85},{"sentences":[{"text":"Yeah.","start":102.46999,"end":102.96999,"sentiment":"neutral","sentiment_score":0.00010623782873153688},{"text":"Not too bad.","start":103.03,"end":104.009995,"sentiment":"neutral","sentiment_score":-0.12097840507825215},{"text":"Okay.","start":115.494995,"end":115.534996,"sentiment":"neutral","sentiment_score":-0.02535315975546837},{"text":"I have no idea why you're calling, but I'll see if I can help.","start":115.534996,"end":119.920006,"sentiment":"neutral","sentiment_score":-0.07011353197906699},{"text":"Why does this do this all the time?","start":125.9,"end":128.0,"sentiment":"neutral","sentiment_score":-0.13737675547599792}],"sentiment":"neutral","sentiment_score":-0.09143650476579313,"num_words":27,"start":102.46999,"end":128.0},{"sentences":[{"text":"Have I got you?","start":129.66,"end":130.3,"sentiment":"neutral","sentiment_score":-0.03926387336105108},{"text":"Sorry.","start":130.3,"end":130.7,"sentiment":"neutral","sentiment_score":-0.17805051803588867},{"text":"I lost you for that.","start":130.7,"end":131.84,"sentiment":"neutral","sentiment_score":-0.23125023245811463},{"text":"Yeah.","start":135.185,"end":135.33499,"sentiment":"neutral","sentiment_score":0.008147191256284714},{"text":"I got you.","start":135.33499,"end":136.325,"sentiment":"neutral","sentiment_score":0.01936480651299159}],"sentiment":"neutral","sentiment_score":-0.10179396878395762,"num_words":14,"start":129.66,"end":136.325},{"sentences":[{"text":"Can I do you for?","start":150.43001,"end":151.57,"sentiment":"neutral","sentiment_score":0.015283341147005558},{"text":"Right.","start":167.125,"end":167.52501,"sentiment":"neutral","sentiment_score":0.01831280067563057},{"text":"That's okay.","start":167.52501,"end":168.345,"sentiment":"neutral","sentiment_score":0.053682953119277954},{"text":"Well, then would you like me to just give you his mobile number?","start":168.485,"end":171.225,"sentiment":"neutral","sentiment_score":0.029709036247088358},{"text":"Yeah.","start":174.03,"end":174.27,"sentiment":"neutral","sentiment_score":0.09310004115104677}],"sentiment":"neutral","sentiment_score":0.03097331477329135,"num_words":22,"start":150.43001,"end":174.27},{"sentences":[{"text":"Cool.","start":174.27,"end":174.59001,"sentiment":"neutral","sentiment_score":0.18197938799858093},{"text":"Let's do that.","start":174.59001,"end":175.55,"sentiment":"neutral","sentiment_score":0.1537991762161255},{"text":"Because I have 001.","start":175.55,"end":178.85,"sentiment":"neutral","sentiment_score":0.09440548531711102},{"text":"Yep.","start":181.23001,"end":181.73001,"sentiment":"neutral","sentiment_score":0.0655679777264595},{"text":"Okay.","start":181.79001,"end":182.29001,"sentiment":"neutral","sentiment_score":0.0397687628865242}],"sentiment":"neutral","sentiment_score":0.11263355985283852,"num_words":10,"start":174.27,"end":182.29001},{"sentences":[{"text":"Let me just let me know what works now.","start":183.47,"end":185.07,"sentiment":"neutral","sentiment_score":0.02060754183265898},{"text":"I'm just so fucking dark.","start":185.07,"end":186.645,"sentiment":"negative","sentiment_score":-0.41021913290023804},{"text":"0401 375885.","start":203.68,"end":214.18,"sentiment":"neutral","sentiment_score":0.012220538221299648},{"text":"Yep.","start":224.825,"end":225.325,"sentiment":"neutral","sentiment_score":0.06057428568601608},{"text":"Fantastic.","start":232.52,"end":233.02,"sentiment":"positive","sentiment_score":0.4902189970016479}],"sentiment":"neutral","sentiment_score":-0.07168852382649978,"num_words":18,"start":183.47,"end":233.02},{"sentences":[{"text":"Well, let me know if you need anything else.","start":233.16,"end":234.94,"sentiment":"neutral","sentiment_score":0.2452128446764416},{"text":"Will do.","start":238.76,"end":239.24,"sentiment":"neutral","sentiment_score":0.29140131175518036},{"text":"Thanks, sir.","start":239.24,"end":240.04,"sentiment":"positive","sentiment_score":0.38390202820301056},{"text":"Bye.","start":240.04,"end":240.54,"sentiment":"neutral","sentiment_score":0.2563592195510864}],"sentiment":"neutral","sentiment_score":0.2724201072539602,"num_words":14,"start":233.16,"end":240.54}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Welcome to IT Financial. This is Jacob speaking.\n\nChannel 0: Hi, Jacob. This is Savannah from CJ and Lewis calling. How are you?\n\nChannel 1: I'm good. Thanks. How are you?\n\nChannel 0: Good. Thank you. I'm just hoping to get a hold of Sevi. I'm\n\nChannel 1: Oh, okay. No worries, Savannah. Let me pop you on a quick hold, and I'll just see if someone's available for a quick chat. Thank you. Welcome to Oakview Financial.\n\nAt Oakview Financial, we use an innovative model of trust and long term holistic advice, revolutionizing the way financial planning is done. Our team is comprised of highly skilled, transparent financial experts, and our vision is to become the most trusted household name in financial planning throughout Australia. We thank you for your patience today and look forward to hearing how we can help you on your journey to reaching your financial goals when we return to your call. At Oakview Financial, we have founded our business on a number of key core values. These values are clear and simple.\n\nWe go the extra Thanks for holding, Savannah. Sevi's\n\nChannel 0: Thank\n\nChannel 1: not in at the moment, but I think Larissa, knows what, that was in regards to. So I'm just gonna transfer you through to her. Is\n\nChannel 0: Yeah. Too\n\nChannel 1: that\n\nChannel 0: easy.\n\nChannel 1: okay? Yep. No worries, Savannah. Thank you. All four clients.\n\nWe are honest, have integrity, risk Hi, Savannah. How are you going?\n\nChannel 0: Hey, Larissa. Good. How are you?\n\nChannel 1: Yeah. Not too bad.\n\nChannel 0: That's always a mess. Well, look. That's always a way. Yeah. Yeah.\n\nI was just returning a call\n\nChannel 1: Okay. I have no idea why you're calling, but\n\nChannel 0: from.\n\nChannel 1: I'll see if I can help.\n\nChannel 0: Okay. Oh, sorry. What was that?\n\nChannel 1: Why does this do this all the time? Have I got you? Sorry. I lost you for that.\n\nChannel 0: No. That's okay. Can you hear me?\n\nChannel 1: Yeah. I got you.\n\nChannel 0: Okay. Perfect. I think there's just a bit of a delay there somewhere, but that's that's fine. That just makes the phone call the more interesting.\n\nChannel 1: Can I do you for?\n\nChannel 0: I just got a missed call from Debbie earlier this morning. Apparently, he just wanted to talk about something compliance related. He didn't give too much information in the message, so I'm really not too sure either.\n\nChannel 1: Right. That's okay. Well, then would you like me to just give you his mobile number?\n\nChannel 0: Yeah. Of course.\n\nChannel 1: Yeah. Cool. Let's do that. Because I have 001.\n\nChannel 0: Love that. It's always the way.\n\nChannel 1: Yep. Okay. Let me just let me know what works now. I'm just so fucking dark.\n\nChannel 0: Yeah. Trust me. That's literally my world over here, so I definitely can sympathize with that. Yep.\n\nChannel 1: 0401\n\nChannel 0: Yep.\n\nChannel 1: 375885.\n\nChannel 0: Three seven five, 885. Okay. So 0401375885.\n\nChannel 1: Yep.\n\nChannel 0: Perfect. Alright. I'll give him a call, and, hopefully, I can provide some assistance.\n\nChannel 1: Fantastic. Well, let me know if you need anything else.\n\nChannel 0: Will do. Thank you so much. Enjoy the rest of your day.\n\nChannel 1: Will do. Thanks, sir. Bye.\n\nChannel 0: Thanks. Bye bye.","paragraphs":[{"sentences":[{"text":"Welcome to IT Financial.","start":1.68,"end":3.06,"sentiment":"neutral","sentiment_score":0.11467338912189007},{"text":"This is Jacob speaking.","start":3.12,"end":4.34,"sentiment":"neutral","sentiment_score":0.07707347348332405}],"sentiment":"neutral","sentiment_score":0.09587343130260706,"channel":1,"num_words":8,"start":1.68,"end":4.34},{"sentences":[{"text":"Hi, Jacob.","start":4.72,"end":5.44,"sentiment":"neutral","sentiment_score":0.15301327407360077},{"text":"This is Savannah from CJ and Lewis calling.","start":5.44,"end":7.2799997,"sentiment":"neutral","sentiment_score":0.15681801363825798},{"text":"How are you?","start":7.2799997,"end":8.1,"sentiment":"neutral","sentiment_score":0.20191163818041483}],"sentiment":"neutral","sentiment_score":0.16663889013803923,"channel":0,"num_words":13,"start":4.72,"end":8.1},{"sentences":[{"text":"I'm 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Sevi.","start":10.8,"end":12.4,"sentiment":"neutral","sentiment_score":0.09774823321236505},{"text":"I'm","start":12.4,"end":12.705,"sentiment":"neutral","sentiment_score":0.03426840156316757}],"sentiment":"neutral","sentiment_score":0.17268924013926432,"channel":0,"num_words":13,"start":9.92,"end":12.705},{"sentences":[{"text":"Oh, okay.","start":15.28,"end":15.945,"sentiment":"neutral","sentiment_score":0.07337237149477005},{"text":"No worries, Savannah.","start":16.025,"end":17.085,"sentiment":"neutral","sentiment_score":0.11608721315860748},{"text":"Let me pop you on a quick hold, and I'll just see if someone's available for a quick chat.","start":17.545,"end":21.724998,"sentiment":"neutral","sentiment_score":0.12554831528349927},{"text":"Thank you.","start":23.224998,"end":23.965,"sentiment":"positive","sentiment_score":0.3580746501684189},{"text":"Welcome to Oakview Financial.","start":29.785,"end":31.724998,"sentiment":"neutral","sentiment_score":0.24545074999332428}],"sentiment":"neutral","sentiment_score":0.15261255577206612,"channel":1,"num_words":30,"start":15.28,"end":31.724998},{"sentences":[{"text":"At Oakview Financial, we use an innovative model of trust and long term holistic advice, revolutionizing the way financial planning is done.","start":32.24,"end":41.3,"sentiment":"neutral","sentiment_score":0.3324796923182227},{"text":"Our team is comprised of highly skilled, transparent financial experts, and our vision is to become the most trusted household name in financial planning throughout Australia.","start":41.6,"end":52.565,"sentiment":"positive","sentiment_score":0.3864526479290082},{"text":"We thank you for your patience today and look forward to hearing how we can help you on your journey to reaching your financial goals when we return to your 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was that?","start":122.71,"end":123.53,"sentiment":"neutral","sentiment_score":-0.06528484324614207}],"sentiment":"neutral","sentiment_score":-0.04876436603566011,"channel":0,"num_words":6,"start":121.83,"end":123.53},{"sentences":[{"text":"Why does this do this all the time?","start":125.9,"end":128.0,"sentiment":"neutral","sentiment_score":-0.13737675547599792},{"text":"Have I got you?","start":129.66,"end":130.3,"sentiment":"neutral","sentiment_score":-0.03926387336105108},{"text":"Sorry.","start":130.3,"end":130.7,"sentiment":"neutral","sentiment_score":-0.17805051803588867},{"text":"I lost you for that.","start":130.7,"end":131.84,"sentiment":"neutral","sentiment_score":-0.23125023245811463}],"sentiment":"neutral","sentiment_score":-0.14390951208770275,"channel":1,"num_words":18,"start":125.9,"end":131.84},{"sentences":[{"text":"No.","start":132.36499,"end":132.605,"sentiment":"neutral","sentiment_score":-0.13038668036460876},{"text":"That's 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that's that's fine.","start":137.245,"end":140.045,"sentiment":"neutral","sentiment_score":0.01589186042547226},{"text":"That just makes the phone call the more interesting.","start":140.045,"end":141.905,"sentiment":"neutral","sentiment_score":0.12826522232757676}],"sentiment":"neutral","sentiment_score":0.06691840878472878,"channel":0,"num_words":26,"start":136.44499,"end":141.905},{"sentences":[{"text":"Can I do you for?","start":150.43001,"end":151.57,"sentiment":"neutral","sentiment_score":0.015283341147005558}],"sentiment":"neutral","sentiment_score":0.015283341147005558,"channel":1,"num_words":5,"start":150.43001,"end":151.57},{"sentences":[{"text":"I just got a missed call from Debbie earlier this morning.","start":153.11,"end":155.75,"sentiment":"neutral","sentiment_score":-0.06299048052592711},{"text":"Apparently, he just wanted to talk about something compliance related.","start":155.75,"end":159.725,"sentiment":"neutral","sentiment_score":-0.06407342217862606},{"text":"He didn't give too much information in the message, so I'm really not too sure either.","start":159.725,"end":165.425,"sentiment":"neutral","sentiment_score":-0.15273311967030168}],"sentiment":"neutral","sentiment_score":-0.10209079519719691,"channel":0,"num_words":37,"start":153.11,"end":165.425},{"sentences":[{"text":"Right.","start":167.125,"end":167.52501,"sentiment":"neutral","sentiment_score":0.01831280067563057},{"text":"That's okay.","start":167.52501,"end":168.345,"sentiment":"neutral","sentiment_score":0.053682953119277954},{"text":"Well, then would you like me to just give you his mobile number?","start":168.485,"end":171.225,"sentiment":"neutral","sentiment_score":0.029709036247088358}],"sentiment":"neutral","sentiment_score":0.031993511132895947,"channel":1,"num_words":16,"start":167.125,"end":171.225},{"sentences":[{"text":"Yeah.","start":171.725,"end":172.04501,"sentiment":"neutral","sentiment_score":0.03188513219356537},{"text":"Of 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way.","start":180.40999,"end":181.62999,"sentiment":"neutral","sentiment_score":0.31319963559508324}],"sentiment":"positive","sentiment_score":0.3524837667743365,"channel":0,"num_words":6,"start":179.37,"end":181.62999},{"sentences":[{"text":"Yep.","start":181.23001,"end":181.73001,"sentiment":"neutral","sentiment_score":0.0655679777264595},{"text":"Okay.","start":181.79001,"end":182.29001,"sentiment":"neutral","sentiment_score":0.0397687628865242},{"text":"Let me just let me know what works now.","start":183.47,"end":185.07,"sentiment":"neutral","sentiment_score":0.02060754183265898},{"text":"I'm just so fucking dark.","start":185.07,"end":186.645,"sentiment":"negative","sentiment_score":-0.41021913290023804}],"sentiment":"neutral","sentiment_score":-0.11001819046214223,"channel":1,"num_words":16,"start":181.23001,"end":186.645},{"sentences":[{"text":"Yeah.","start":191.385,"end":191.885,"sentiment":"neutral","sentiment_score":-0.23095905780792236},{"text":"Trust me.","start":192.185,"end":192.745,"sentiment":"neutral","sentiment_score":-0.16578514873981476},{"text":"That's literally my world over here, so I definitely can sympathize with that.","start":192.745,"end":196.685,"sentiment":"neutral","sentiment_score":-0.057201937127571836},{"text":"Yep.","start":201.545,"end":201.9,"sentiment":"neutral","sentiment_score":0.019093992188572884}],"sentiment":"neutral","sentiment_score":-0.0757094438680831,"channel":0,"num_words":17,"start":191.385,"end":201.9},{"sentences":[{"text":"0401","start":203.68,"end":205.14,"sentiment":"neutral","sentiment_score":0.012606192380189896}],"sentiment":"neutral","sentiment_score":0.012606192380189896,"channel":1,"num_words":1,"start":203.68,"end":205.14},{"sentences":[{"text":"Yep.","start":205.65999,"end":206.15999,"sentiment":"neutral","sentiment_score":0.009613381698727608}],"sentiment":"neutral","sentiment_score":0.009613381698727608,"channel":0,"num_words":1,"start":205.65999,"end":206.15999},{"sentences":[{"text":"375885.","start":207.68,"end":214.18,"sentiment":"neutral","sentiment_score":0.0118348840624094}],"sentiment":"neutral","sentiment_score":0.0118348840624094,"channel":1,"num_words":1,"start":207.68,"end":214.18},{"sentences":[{"text":"Three seven five, 885.","start":209.9,"end":216.355,"sentiment":"neutral","sentiment_score":0.008020888548344374},{"text":"Okay.","start":216.355,"end":216.855,"sentiment":"neutral","sentiment_score":0.02221466600894928},{"text":"So 0401375885.","start":216.91501,"end":223.495,"sentiment":"neutral","sentiment_score":0.01810239627957344}],"sentiment":"neutral","sentiment_score":0.012929001823067665,"channel":0,"num_words":7,"start":209.9,"end":223.495},{"sentences":[{"text":"Yep.","start":224.825,"end":225.325,"sentiment":"neutral","sentiment_score":0.06057428568601608}],"sentiment":"neutral","sentiment_score":0.06057428568601608,"channel":1,"num_words":1,"start":224.825,"end":225.325},{"sentences":[{"text":"Perfect.","start":226.755,"end":227.155,"sentiment":"neutral","sentiment_score":0.2050333023071289},{"text":"Alright.","start":227.155,"end":227.475,"sentiment":"neutral","sentiment_score":0.19781434535980225},{"text":"I'll give him a call, and, hopefully, I can provide some assistance.","start":227.475,"end":231.02,"sentiment":"neutral","sentiment_score":0.2199525348842144}],"sentiment":"neutral","sentiment_score":0.21730557616267884,"channel":0,"num_words":14,"start":226.755,"end":231.02},{"sentences":[{"text":"Fantastic.","start":232.52,"end":233.02,"sentiment":"positive","sentiment_score":0.4902189970016479},{"text":"Well, let me know if you need anything else.","start":233.16,"end":234.94,"sentiment":"neutral","sentiment_score":0.2452128446764416}],"sentiment":"neutral","sentiment_score":0.2697134599089622,"channel":1,"num_words":10,"start":232.52,"end":234.94},{"sentences":[{"text":"Will do.","start":235.16,"end":235.64,"sentiment":"neutral","sentiment_score":0.29564186930656433},{"text":"Thank you so much.","start":235.64,"end":236.52,"sentiment":"positive","sentiment_score":0.5901488065719604},{"text":"Enjoy the rest of your day.","start":236.52,"end":237.9,"sentiment":"positive","sentiment_score":0.5540726780891418}],"sentiment":"positive","sentiment_score":0.5230262527863184,"channel":0,"num_words":12,"start":235.16,"end":237.9},{"sentences":[{"text":"Will do.","start":238.76,"end":239.24,"sentiment":"neutral","sentiment_score":0.29140131175518036},{"text":"Thanks, sir.","start":239.24,"end":240.04,"sentiment":"positive","sentiment_score":0.38390202820301056},{"text":"Bye.","start":240.04,"end":240.54,"sentiment":"neutral","sentiment_score":0.2563592195510864}],"sentiment":"neutral","sentiment_score":0.32139317989349364,"channel":1,"num_words":5,"start":238.76,"end":240.54},{"sentences":[{"text":"Thanks.","start":240.2,"end":240.7,"sentiment":"neutral","sentiment_score":0.20521318912506104},{"text":"Bye 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Sevi explains the company's core values and business model, and Savannah apologizes for a missed call from Debbie. Sevi offers to provide assistance and gives Savannah her mobile number. The call ends with Savannah thanking Sevi and saying goodbye."},"intents":{"segments":[{"text":"I just got a missed call from Debbie earlier this morning. Apparently, he just wanted to talk about something compliance related. He didn't give too much information in the message, so I'm really not too sure either. Right.","start_word":342,"end_word":379,"intents":[{"intent":"Inquire about compliance","confidence_score":0.0017647223}]}]},"sentiments":{"segments":[{"text":"Welcome to IT Financial. This is Jacob speaking. Hi, Jacob. This is Savannah from CJ and Lewis calling. How are you?","start_word":0,"end_word":20,"sentiment":"neutral","sentiment_score":0.14079943299293518},{"text":"I'm good. Thanks.","start_word":21,"end_word":23,"sentiment":"positive","sentiment_score":0.4426301717758178},{"text":"How are you?","start_word":24,"end_word":26,"sentiment":"neutral","sentiment_score":0.288033127784729},{"text":"Good. Thank you.","start_word":27,"end_word":29,"sentiment":"positive","sentiment_score":0.42776164412498474},{"text":"I'm just hoping to get a hold of Sevi. I'm Oh, okay. No worries, Savannah. Let me pop you on a quick hold, and I'll just see if someone's available for a quick chat.","start_word":30,"end_word":63,"sentiment":"neutral","sentiment_score":0.10964160412549973},{"text":"Thank you.","start_word":64,"end_word":65,"sentiment":"positive","sentiment_score":0.34361180663108826},{"text":"Welcome to Oakview Financial. At Oakview Financial, we use an innovative model of trust and long term holistic advice, revolutionizing the way financial planning is done.","start_word":66,"end_word":91,"sentiment":"neutral","sentiment_score":0.31423720717430115},{"text":"Our team is comprised of highly skilled, transparent financial experts, and our vision is to become the most trusted household name in financial planning throughout Australia. We thank you for your patience today and look forward to hearing how we can help you on your journey to reaching your financial goals when we return to your call.","start_word":92,"end_word":148,"sentiment":"positive","sentiment_score":0.4933542311191559},{"text":"At Oakview Financial, we have founded our business on a number of key core values. These values are clear and simple. We go the extra Thanks for holding, Savannah. Sevi's Thank not in at the moment, but I think Larissa, knows what, that was in regards to. So I'm just gonna transfer you through to her. Is Yeah. Too that easy. okay? Yep. No worries, Savannah. Thank you. All four clients. We are honest, have integrity, risk Hi, Savannah. How are you going? Hey, Larissa. Good. How are you? Yeah. Not too bad.","start_word":149,"end_word":241,"sentiment":"neutral","sentiment_score":0.0920245200395584},{"text":"That's always a mess.","start_word":242,"end_word":245,"sentiment":"negative","sentiment_score":-0.3452718257904053},{"text":"Well, look. That's always a way. Yeah. Yeah. I was just returning a call Okay. I have no idea why you're calling, but from. I'll see if I can help. Okay. Oh, sorry. What was that? Why does this do this all the time? Have I got you? Sorry. I lost you for that. No. That's okay. Can you hear me? Yeah. I got you. Okay. Perfect. I think there's just a bit of a delay there somewhere, but that's that's fine. That just makes the phone call the more interesting. Can I do you for? I just got a missed call from Debbie earlier this morning. Apparently, he just wanted to talk about something compliance related. He didn't give too much information in the message, so I'm really not too sure either. Right. That's okay. Well, then would you like me to just give you his mobile number? Yeah. Of course. Yeah. Cool. Let's do that. Because I have 001.","start_word":246,"end_word":406,"sentiment":"neutral","sentiment_score":-0.023394089978859292},{"text":"Love that.","start_word":407,"end_word":408,"sentiment":"positive","sentiment_score":0.4293385446071625},{"text":"It's always the way. Yep. Okay. Let me just let me know what works now.","start_word":409,"end_word":423,"sentiment":"neutral","sentiment_score":0.12034229934215546},{"text":"I'm just so fucking dark.","start_word":424,"end_word":428,"sentiment":"negative","sentiment_score":-0.4310585856437683},{"text":"Yeah. Trust me. That's literally my world over here, so I definitely can sympathize with that. Yep. 0401 Yep. 375885. Three seven five, 885. Okay. So 0401375885. Yep. Perfect. Alright. I'll give him a call, and, hopefully, I can provide some assistance.","start_word":429,"end_word":470,"sentiment":"neutral","sentiment_score":0.04700326919555664},{"text":"Fantastic.","start_word":471,"end_word":471,"sentiment":"positive","sentiment_score":0.4902189970016479},{"text":"Well, let me know if you need anything else. Will do.","start_word":472,"end_word":482,"sentiment":"neutral","sentiment_score":0.2568006217479706},{"text":"Thank you so much. Enjoy the rest of your day.","start_word":483,"end_word":492,"sentiment":"positive","sentiment_score":0.5580736398696899},{"text":"Will do.","start_word":493,"end_word":494,"sentiment":"neutral","sentiment_score":0.29080334305763245},{"text":"Thanks, sir.","start_word":495,"end_word":496,"sentiment":"positive","sentiment_score":0.37821492552757263},{"text":"Bye. Thanks. Bye bye.","start_word":497,"end_word":500,"sentiment":"neutral","sentiment_score":0.20437123626470569}],"average":{"sentiment":"neutral","sentiment_score":0.11074806296307108}}}}