{"metadata":{"transaction_key":"deprecated","request_id":"019eca13-cfe5-7ac1-af6b-e286b9dfb88d","sha256":"ab4518b38ccfac34e8957a13efcae9b627053eeda9a026a2e54fa802d088457c","created":"2026-06-15T06:59:17.489Z","duration":11.951938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":42,"output_tokens":42},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":42,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"The call's been forwarded to voice mail. The person you are trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.","confidence":1.0,"words":[{"word":"the","start":0.0,"end":0.08,"confidence":0.34399414,"punctuated_word":"The","sentiment":"negative","sentiment_score":-0.7646649479866028},{"word":"call's","start":0.08,"end":0.39999998,"confidence":0.63513184,"punctuated_word":"call's","sentiment":"negative","sentiment_score":-0.7316979765892029},{"word":"been","start":0.39999998,"end":0.64,"confidence":0.6269531,"punctuated_word":"been","sentiment":"negative","sentiment_score":-0.8266913890838623},{"word":"forwarded","start":0.64,"end":1.04,"confidence":0.99902344,"punctuated_word":"forwarded","sentiment":"negative","sentiment_score":-0.8026384115219116},{"word":"to","start":1.04,"end":1.28,"confidence":0.99902344,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.8033158183097839},{"word":"voice","start":1.28,"end":1.52,"confidence":0.99609375,"punctuated_word":"voice","sentiment":"negative","sentiment_score":-0.7437164783477783},{"word":"mail","start":1.52,"end":2.02,"confidence":1.0,"punctuated_word":"mail.","sentiment":"negative","sentiment_score":-0.7540845274925232},{"word":"the","start":2.08,"end":2.32,"confidence":1.0,"punctuated_word":"The","sentiment":"negative","sentiment_score":-0.8104322552680969},{"word":"person","start":2.32,"end":2.6399999,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.7943813800811768},{"word":"you","start":2.6399999,"end":2.8,"confidence":1.0,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.8214455842971802},{"word":"are","start":2.8,"end":2.96,"confidence":0.91259766,"punctuated_word":"are","sentiment":"negative","sentiment_score":-0.8085160255432129},{"word":"trying","start":2.96,"end":3.1999998,"confidence":1.0,"punctuated_word":"trying","sentiment":"negative","sentiment_score":-0.8258324861526489},{"word":"to","start":3.1999998,"end":3.28,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.8161452412605286},{"word":"reach","start":3.28,"end":3.6,"confidence":1.0,"punctuated_word":"reach","sentiment":"negative","sentiment_score":-0.8123918771743774},{"word":"is","start":3.6,"end":3.76,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.8830237984657288},{"word":"not","start":3.76,"end":4.0,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.8801183104515076},{"word":"available","start":4.0,"end":4.5,"confidence":0.9995117,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.8241881132125854},{"word":"at","start":4.72,"end":4.96,"confidence":1.0,"punctuated_word":"At","sentiment":"negative","sentiment_score":-0.4496429860591888},{"word":"the","start":4.96,"end":5.04,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.4325218200683594},{"word":"tone","start":5.04,"end":5.52,"confidence":0.99853516,"punctuated_word":"tone,","sentiment":"negative","sentiment_score":-0.3669569790363312},{"word":"please","start":5.52,"end":5.92,"confidence":1.0,"punctuated_word":"please","sentiment":"negative","sentiment_score":-0.4125320613384247},{"word":"record","start":5.92,"end":6.24,"confidence":1.0,"punctuated_word":"record","sentiment":"negative","sentiment_score":-0.4156724810600281},{"word":"your","start":6.24,"end":6.48,"confidence":1.0,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.3919784426689148},{"word":"message","start":6.48,"end":6.98,"confidence":1.0,"punctuated_word":"message.","sentiment":"negative","sentiment_score":-0.3448422849178314},{"word":"when","start":7.12,"end":7.2799997,"confidence":1.0,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.2310673296451569},{"word":"you","start":7.2799997,"end":7.44,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.2655397653579712},{"word":"have","start":7.44,"end":7.68,"confidence":0.9980469,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.19655665755271912},{"word":"finished","start":7.68,"end":8.16,"confidence":1.0,"punctuated_word":"finished","sentiment":"neutral","sentiment_score":-0.20355860888957977},{"word":"recording","start":8.16,"end":8.639999,"confidence":0.99902344,"punctuated_word":"recording,","sentiment":"neutral","sentiment_score":-0.2584461569786072},{"word":"you","start":8.639999,"end":8.8,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.3216094672679901},{"word":"may","start":8.8,"end":9.04,"confidence":1.0,"punctuated_word":"may","sentiment":"negative","sentiment_score":-0.3587091565132141},{"word":"hang","start":9.04,"end":9.28,"confidence":1.0,"punctuated_word":"hang","sentiment":"negative","sentiment_score":-0.3496919870376587},{"word":"up","start":9.28,"end":9.78,"confidence":0.9970703,"punctuated_word":"up.","sentiment":"neutral","sentiment_score":-0.20435355603694916}],"paragraphs":{"transcript":"\nThe call's been forwarded to voice mail. The person you are trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.","paragraphs":[{"sentences":[{"text":"The call's been forwarded to voice mail.","start":0.0,"end":2.02,"sentiment":"negative","sentiment_score":-0.7752585070473808},{"text":"The person you are trying to reach is not available.","start":2.08,"end":4.5,"sentiment":"negative","sentiment_score":-0.8276475071907043},{"text":"At the tone, please record your message.","start":4.72,"end":6.98,"sentiment":"negative","sentiment_score":-0.40202100787843975},{"text":"When you have finished recording, you may hang up.","start":7.12,"end":9.78,"sentiment":"neutral","sentiment_score":-0.2655036316977607}],"sentiment":"negative","sentiment_score":-0.5729383139899282,"num_words":33,"start":0.0,"end":9.78}]}}]}],"paragraphs":{"transcript":"\nChannel 1: The call's been forwarded to voice mail. The person you are trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.","paragraphs":[{"sentences":[{"text":"The call's been forwarded to voice mail.","start":0.0,"end":2.02,"sentiment":"negative","sentiment_score":-0.7752585070473808},{"text":"The person you are trying to reach is not available.","start":2.08,"end":4.5,"sentiment":"negative","sentiment_score":-0.8276475071907043},{"text":"At the tone, please record your message.","start":4.72,"end":6.98,"sentiment":"negative","sentiment_score":-0.40202100787843975},{"text":"When you have finished recording, you may hang up.","start":7.12,"end":9.78,"sentiment":"neutral","sentiment_score":-0.2655036316977607}],"sentiment":"negative","sentiment_score":-0.5729383139899282,"channel":1,"num_words":33,"start":0.0,"end":9.78}]},"summary":{"result":"success","short":"The call's been forwarded to voice mail. The person you are trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up."},"intents":{"segments":[{"text":"When you have finished recording, you may hang up.","start_word":24,"end_word":32,"intents":[{"intent":"Leave message","confidence_score":0.8826782}]}]},"sentiments":{"segments":[{"text":"The call's been forwarded to voice mail. The person you are trying to reach is not available. At the tone, please record your message.","start_word":0,"end_word":23,"sentiment":"negative","sentiment_score":-0.6797915101051331},{"text":"When you have finished recording, you may hang up.","start_word":24,"end_word":32,"sentiment":"neutral","sentiment_score":-0.2765883505344391}],"average":{"sentiment":"negative","sentiment_score":-0.5741906847272601}}}}