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Okay.\n\nOkay.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.79999995,"end":1.3,"sentiment":"neutral","sentiment_score":0.003014359623193741},{"text":"Can you hear me now?","start":1.4399999,"end":2.6599998,"sentiment":"neutral","sentiment_score":-0.0027898130007088183},{"text":"I'm good, darling.","start":7.04,"end":8.4,"sentiment":"positive","sentiment_score":0.6379148165384928},{"text":"How are you?","start":8.4,"end":9.3,"sentiment":"positive","sentiment_score":0.3550528784592946},{"text":"Can you hear me?","start":10.88,"end":12.0199995,"sentiment":"neutral","sentiment_score":0.03231537388637662}],"sentiment":"neutral","sentiment_score":0.1935768671974074,"num_words":16,"start":0.79999995,"end":12.0199995},{"sentences":[{"text":"Can you hear me, darling?","start":13.815001,"end":15.035,"sentiment":"neutral","sentiment_score":0.017737749963998795},{"text":"Right on.","start":20.535,"end":21.275,"sentiment":"neutral","sentiment_score":-0.1516198143362999},{"text":"Can you hear me now?","start":21.735,"end":22.875,"sentiment":"neutral","sentiment_score":-0.10608747899532318},{"text":"Can you hear me?","start":24.580938,"end":30.660938,"sentiment":"neutral","sentiment_score":-0.05427451618015766},{"text":"Okay.","start":30.660938,"end":31.160938,"sentiment":"neutral","sentiment_score":-0.018247321248054504}],"sentiment":"neutral","sentiment_score":-0.05766668587046511,"num_words":17,"start":13.815001,"end":31.160938},{"sentences":[{"text":"Okay.","start":32.18094,"end":32.68094,"sentiment":"neutral","sentiment_score":-0.014815542846918106}],"sentiment":"neutral","sentiment_score":-0.014815542846918106,"num_words":1,"start":32.18094,"end":32.68094}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello? Can you hear me now?\n\nChannel 0: Hi. Good afternoon, Michelle. It's Larissa from Mercy Financial. How are you calling?\n\nChannel 1: I'm good, darling. How are you? Can you hear me? Can you hear me, darling?\n\nChannel 0: I'm so sorry, Michelle. I cannot hear you at all, my love.\n\nChannel 1: Right on. Can you hear me now? Can you hear\n\nChannel 0: Give me a minute, and I'm gonna see whether I could fix this on my end. I'm not sure. I'll give you a\n\nChannel 1: me?\n\nChannel 0: callback\n\nChannel 1: Okay.\n\nChannel 0: in one sec.\n\nChannel 1: Okay.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.79999995,"end":1.3,"sentiment":"neutral","sentiment_score":0.003014359623193741},{"text":"Can you hear me now?","start":1.4399999,"end":2.6599998,"sentiment":"neutral","sentiment_score":-0.0027898130007088183}],"sentiment":"neutral","sentiment_score":-0.0018224508967250586,"channel":1,"num_words":6,"start":0.79999995,"end":2.6599998},{"sentences":[{"text":"Hi.","start":3.36,"end":3.6,"sentiment":"neutral","sentiment_score":0.11673539876937866},{"text":"Good afternoon, Michelle.","start":3.6,"end":4.56,"sentiment":"neutral","sentiment_score":0.3034828007221222},{"text":"It's Larissa from Mercy Financial.","start":4.56,"end":6.0,"sentiment":"neutral","sentiment_score":0.2675858050584793},{"text":"How are you calling?","start":6.0,"end":6.8999996,"sentiment":"neutral","sentiment_score":0.24895130097866058}],"sentiment":"neutral","sentiment_score":0.25853215616482955,"channel":0,"num_words":13,"start":3.36,"end":6.8999996},{"sentences":[{"text":"I'm good, darling.","start":7.04,"end":8.4,"sentiment":"positive","sentiment_score":0.6379148165384928},{"text":"How are you?","start":8.4,"end":9.3,"sentiment":"positive","sentiment_score":0.3550528784592946},{"text":"Can you hear me?","start":10.88,"end":12.0199995,"sentiment":"neutral","sentiment_score":0.03231537388637662},{"text":"Can you hear me, darling?","start":13.815001,"end":15.035,"sentiment":"neutral","sentiment_score":0.017737749963998795}],"sentiment":"neutral","sentiment_score":0.21312355535725752,"channel":1,"num_words":15,"start":7.04,"end":15.035},{"sentences":[{"text":"I'm so sorry, Michelle.","start":15.375,"end":16.655,"sentiment":"negative","sentiment_score":-0.4922310411930084},{"text":"I cannot hear you at all, my love.","start":16.655,"end":18.995,"sentiment":"negative","sentiment_score":-0.6188300475478172}],"sentiment":"negative","sentiment_score":-0.5766303787628809,"channel":0,"num_words":12,"start":15.375,"end":18.995},{"sentences":[{"text":"Right on.","start":20.535,"end":21.275,"sentiment":"neutral","sentiment_score":-0.1516198143362999},{"text":"Can you hear me now?","start":21.735,"end":22.875,"sentiment":"neutral","sentiment_score":-0.10608747899532318},{"text":"Can you hear","start":24.580938,"end":25.480938,"sentiment":"neutral","sentiment_score":-0.05245340491334597}],"sentiment":"neutral","sentiment_score":-0.09910372383892536,"channel":1,"num_words":10,"start":20.535,"end":25.480938},{"sentences":[{"text":"Give me a minute, and I'm gonna see whether I could fix this on my end.","start":25.430937,"end":28.630936,"sentiment":"neutral","sentiment_score":-0.2542558955028653},{"text":"I'm not sure.","start":28.630936,"end":29.450937,"sentiment":"neutral","sentiment_score":-0.22344139715035757},{"text":"I'll give you a","start":30.070938,"end":30.630936,"sentiment":"neutral","sentiment_score":-0.07316604256629944}],"sentiment":"neutral","sentiment_score":-0.21874272564183112,"channel":0,"num_words":23,"start":25.430937,"end":30.630936},{"sentences":[{"text":"me?","start":30.580938,"end":30.660938,"sentiment":"neutral","sentiment_score":-0.05973784998059273}],"sentiment":"neutral","sentiment_score":-0.05973784998059273,"channel":1,"num_words":1,"start":30.580938,"end":30.660938},{"sentences":[{"text":"callback","start":30.630936,"end":31.030937,"sentiment":"neutral","sentiment_score":-0.036134831607341766}],"sentiment":"neutral","sentiment_score":-0.036134831607341766,"channel":0,"num_words":1,"start":30.630936,"end":31.030937},{"sentences":[{"text":"Okay.","start":30.660938,"end":31.160938,"sentiment":"neutral","sentiment_score":-0.018247321248054504}],"sentiment":"neutral","sentiment_score":-0.018247321248054504,"channel":1,"num_words":1,"start":30.660938,"end":31.160938},{"sentences":[{"text":"in one sec.","start":31.030937,"end":32.010937,"sentiment":"neutral","sentiment_score":-0.025523868078986805}],"sentiment":"neutral","sentiment_score":-0.025523868078986805,"channel":0,"num_words":3,"start":31.030937,"end":32.010937},{"sentences":[{"text":"Okay.","start":32.18094,"end":32.68094,"sentiment":"neutral","sentiment_score":-0.014815542846918106}],"sentiment":"neutral","sentiment_score":-0.014815542846918106,"channel":1,"num_words":1,"start":32.18094,"end":32.68094}]},"summary":{"result":"success","short":"The customer, Michelle, has trouble hearing the representative, Larissa, from Mercy Financial. Larissa apologizes and tries to fix the issue on her end, but Michelle is still unable to hear Larissa. Larissa promises to call back in a minute and needs to check if she can fix the issue."},"intents":{"segments":[{"text":"callback Okay. in one sec. Okay.","start_word":80,"end_word":85,"intents":[{"intent":"Request a callback","confidence_score":0.001862729}]}]},"sentiments":{"segments":[{"text":"Hello? Can you hear me now? Hi. Good afternoon, Michelle. It's Larissa from Mercy Financial. How are you calling?","start_word":0,"end_word":18,"sentiment":"neutral","sentiment_score":0.18589183688163757},{"text":"I'm good, darling. How are you?","start_word":19,"end_word":24,"sentiment":"positive","sentiment_score":0.5403499007225037},{"text":"Can you hear me? Can you hear me, darling?","start_word":25,"end_word":33,"sentiment":"neutral","sentiment_score":0.03852767497301102},{"text":"I'm so sorry, Michelle. I cannot hear you at all, my love.","start_word":34,"end_word":45,"sentiment":"negative","sentiment_score":-0.5509698390960693},{"text":"Right on. Can you hear me now? Can you hear Give me a minute, and I'm gonna see whether I could fix this on my end. I'm not sure. I'll give you a me? callback Okay. in one sec. Okay.","start_word":46,"end_word":85,"sentiment":"neutral","sentiment_score":-0.14778479933738708}],"average":{"sentiment":"neutral","sentiment_score":-0.04779264945110292}}}}