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It's Mariana calling from your transfer service. Hi. I've got Bill on the line wanting to... He's calling about an electromagnetic lock that needs replacing that we installed through.\n\nChannel 0: Okay. Yeah. Sure.\n\nChannel 1: No problem, sir. Thanks.\n\nChannel 0: Hello?\n\nChannel 1: Hello there? Hello?\n\nChannel 0: Hey. Hi\n\nChannel 1: Yeah.\n\nChannel 0: there. This is Ross with Tech Room. How are you, ma'am?\n\nChannel 1: I'm I'm after a Gianni electromagnetic lock.\n\nChannel 0: Okay. Do you have the SKU?\n\nChannel 1: What's that?\n\nChannel 0: Do you have the part number?\n\nChannel 1: Yes. I do. The model?\n\nChannel 0: What is it? Yep. SKU\n\nChannel 1: A g\n\nChannel 0: number.\n\nChannel 1: r n. Model number, GL1200FS dash 10TB. 24.\n\nChannel 0: Did you find it on our website?\n\nChannel 1: No. We've already got one, but it's gone broke. It's broke, so we need another one.\n\nChannel 0: Okay. 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no","start":193.62001,"end":194.58,"sentiment":"neutral","sentiment_score":-0.04800849532087644}],"sentiment":"neutral","sentiment_score":-0.04800849532087644,"channel":0,"num_words":3,"start":193.62001,"end":194.58},{"sentences":[{"text":"Okay.","start":194.315,"end":194.815,"sentiment":"neutral","sentiment_score":-0.022482996806502346}],"sentiment":"neutral","sentiment_score":-0.022482996806502346,"channel":1,"num_words":1,"start":194.315,"end":194.815},{"sentences":[{"text":"confirmed ETA.","start":194.58,"end":195.48001,"sentiment":"neutral","sentiment_score":0.0032214239472523323},{"text":"Yep.","start":195.86,"end":196.36,"sentiment":"neutral","sentiment_score":0.04733895510435104}],"sentiment":"neutral","sentiment_score":0.017927267666285236,"channel":0,"num_words":3,"start":194.58,"end":196.36},{"sentences":[{"text":"Okay.","start":197.915,"end":198.415,"sentiment":"neutral","sentiment_score":0.1388404369354248},{"text":"Thank you very much.","start":198.635,"end":199.855,"sentiment":"positive","sentiment_score":0.43648661673069}],"sentiment":"positive","sentiment_score":0.376957380771637,"channel":1,"num_words":5,"start":197.915,"end":199.855},{"sentences":[{"text":"Thanks, mate.","start":200.82,"end":201.63893,"sentiment":"positive","sentiment_score":0.3823486268520355}],"sentiment":"positive","sentiment_score":0.3823486268520355,"channel":0,"num_words":2,"start":200.82,"end":201.63893},{"sentences":[{"text":"Alright.","start":202.715,"end":203.03499,"sentiment":"neutral","sentiment_score":0.1847107708454132},{"text":"Bye bye.","start":203.03499,"end":203.775,"sentiment":"neutral","sentiment_score":0.13590046763420105}],"sentiment":"neutral","sentiment_score":0.1521705687046051,"channel":1,"num_words":3,"start":202.715,"end":203.775},{"sentences":[{"text":"No worries.","start":204.27893,"end":205.01894,"sentiment":"neutral","sentiment_score":0.07311281003057957}],"sentiment":"neutral","sentiment_score":0.07311281003057957,"channel":0,"num_words":2,"start":204.27893,"end":205.01894}]},"summary":{"result":"success","short":"The customer, Bill, is calling about an electromagnetic lock that needs to be replaced. The agent, Mariana, asks for the SKU and part number, and then they discuss the availability of the lock. The agent informs the customer that they do not have the lock in stock and the ETA is uncertain."},"intents":{"segments":[{"text":"I've got Bill on the line wanting to... He's calling about an electromagnetic lock that needs replacing that we installed through. Okay.","start_word":10,"end_word":31,"intents":[{"intent":"Replace electromagnetic lock","confidence_score":0.6677414},{"intent":"Find and order a new electromagnetic lock","confidence_score":0.00007293435}]},{"text":"I'm I'm after a Gianni electromagnetic lock. Okay.","start_word":56,"end_word":63,"intents":[{"intent":"Confirm availability of electromagnetic lock","confidence_score":0.056105122}]}]},"sentiments":{"segments":[{"text":"Hello? Hi. It's Mariana calling from your transfer service. Hi. I've got Bill on the line wanting to... He's calling about an electromagnetic lock that needs replacing that we installed through. Okay. Yeah. Sure. No problem, sir.","start_word":0,"end_word":36,"sentiment":"neutral","sentiment_score":0.051992688328027725},{"text":"Thanks.","start_word":37,"end_word":37,"sentiment":"positive","sentiment_score":0.377332866191864},{"text":"Hello? Hello there? Hello? Hey. Hi Yeah. there. This is Ross with Tech Room. How are you, ma'am? I'm I'm after a Gianni electromagnetic lock. Okay. Do you have the SKU? What's that? Do you have the part number? Yes. I do. The model? What is it? Yep. SKU A g number. r n. Model number, GL1200FS dash 10TB. 24. Did you find it on our website? No. We've already got one, but it's gone broke. It's broke, so we need another one. Okay. It's AGL1200FS Twelve hundred f f s dash dash ten one dash o 10 t b. terabyte. 10TB. Yes. Give me a sec. 24 volt. Searching for it. No. Sorry. Currently, we do not have it in It can't do it. stock. Yeah. Currently, we do not have it in stock.","start_word":38,"end_word":172,"sentiment":"neutral","sentiment_score":-0.037686508148908615},{"text":"I I can't understand what you're saying.","start_word":173,"end_word":179,"sentiment":"negative","sentiment_score":-0.36557120084762573},{"text":"Currently, we do not have it in stock. There's no stock. Oh, okay. And there's no Okay. confirmed ETA. Yep. Okay.","start_word":180,"end_word":200,"sentiment":"neutral","sentiment_score":-0.13804280757904053},{"text":"Thank you very much. Thanks, mate.","start_word":201,"end_word":206,"sentiment":"positive","sentiment_score":0.4041348099708557},{"text":"Alright. Bye bye. No worries.","start_word":207,"end_word":211,"sentiment":"neutral","sentiment_score":0.1329687535762787}],"average":{"sentiment":"neutral","sentiment_score":-0.025324706192855}}}}