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you Regents Park Christian School. We appreciate your call. Please listen carefully as our options may have changed. Please select from the following options. For enrollments, press 1.\n\nFor reception and student services, press 2. For school fees and account inquiries, press 3. For the uniform shop, press 4. For accounts payable, press 5. To hear these options again, press 0.\n\nThank you for calling Regents Park Christian School. We appreciate your call. Please listen carefully as our options may have changed. Please select from the following options. For enrollments, press 1.\n\nFor reception and student services, press 2. For school fees and account inquiries, press 3. Good afternoon. Megan speaking. How can I help you?\n\nI believe he's at the meeting. Okay. Thank you.","paragraphs":[{"sentences":[{"text":"Thank you Regents Park Christian School.","start":0.16,"end":2.82,"sentiment":"positive","sentiment_score":0.4986216276884079},{"text":"We appreciate your call.","start":3.1999998,"end":4.9,"sentiment":"positive","sentiment_score":0.4692298620939255},{"text":"Please listen carefully as our options may have changed.","start":5.3599997,"end":8.5,"sentiment":"neutral","sentiment_score":-0.07411143556237221},{"text":"Please select from the following options.","start":9.2,"end":11.3,"sentiment":"neutral","sentiment_score":-0.014490659969548384},{"text":"For enrollments, press 1.","start":12.0,"end":14.225,"sentiment":"neutral","sentiment_score":0.004670074442401528}],"sentiment":"neutral","sentiment_score":0.14253043559990053,"num_words":29,"start":0.16,"end":14.225},{"sentences":[{"text":"For reception and student services, press 2.","start":15.245,"end":18.465,"sentiment":"neutral","sentiment_score":0.013725195080041885},{"text":"For school fees and account inquiries, press 3.","start":19.244999,"end":22.865,"sentiment":"neutral","sentiment_score":0.0005859273951500654},{"text":"For the uniform shop, press 4.","start":23.965,"end":27.320002,"sentiment":"neutral","sentiment_score":-0.0010960553772747519},{"text":"For accounts payable, press 5.","start":27.320002,"end":29.900002,"sentiment":"neutral","sentiment_score":-0.008379563316702842},{"text":"To hear these options again, press 0.","start":30.920002,"end":33.74,"sentiment":"neutral","sentiment_score":-0.013163982358361994}],"sentiment":"neutral","sentiment_score":-0.001207825473763726,"num_words":33,"start":15.245,"end":33.74},{"sentences":[{"text":"Thank you for calling Regents Park Christian School.","start":38.04,"end":41.18,"sentiment":"neutral","sentiment_score":0.29076826199889183},{"text":"We appreciate your call.","start":41.655003,"end":43.195,"sentiment":"neutral","sentiment_score":0.3084930554032326},{"text":"Please listen carefully as our options may have changed.","start":43.815002,"end":46.795002,"sentiment":"neutral","sentiment_score":-0.017278723418712616},{"text":"Please select from the following options.","start":47.495003,"end":49.595,"sentiment":"neutral","sentiment_score":-0.0010183012733856838},{"text":"For enrollments, press 1.","start":50.375,"end":52.635002,"sentiment":"neutral","sentiment_score":0.004436150658875704}],"sentiment":"neutral","sentiment_score":0.11020143876873678,"num_words":31,"start":38.04,"end":52.635002},{"sentences":[{"text":"For reception and student services, press 2.","start":53.495003,"end":57.55,"sentiment":"neutral","sentiment_score":0.011972747343991483},{"text":"For school fees and account inquiries, press 3.","start":57.55,"end":61.25,"sentiment":"neutral","sentiment_score":0.011909593245945871},{"text":"Good afternoon.","start":93.950005,"end":94.69,"sentiment":"neutral","sentiment_score":0.25107844173908234},{"text":"Megan speaking.","start":94.75,"end":95.23,"sentiment":"neutral","sentiment_score":0.22539020329713821},{"text":"How can I help you?","start":95.23,"end":96.37,"sentiment":"neutral","sentiment_score":0.2614698350429535}],"sentiment":"neutral","sentiment_score":0.10164051844427983,"num_words":24,"start":53.495003,"end":96.37},{"sentences":[{"text":"I believe he's at the meeting.","start":102.565,"end":104.265,"sentiment":"neutral","sentiment_score":-0.12702623506387076},{"text":"Okay.","start":108.485,"end":108.885,"sentiment":"neutral","sentiment_score":0.15489795804023743},{"text":"Thank you.","start":108.885,"end":109.625,"sentiment":"neutral","sentiment_score":0.29281556606292725}],"sentiment":"neutral","sentiment_score":-0.0024031466907925075,"num_words":9,"start":102.565,"end":109.625}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you Regents Park Christian School. We appreciate your call. Please listen carefully as our options may have changed. Please select from the following options. For enrollments, press 1.\n\nFor reception and student services, press 2. For school fees and account inquiries, press 3. For the uniform shop, press 4. For accounts payable, press 5. To hear these options again, press 0.\n\nThank you for calling Regents Park Christian School. We appreciate your call. Please listen carefully as our options may have changed. Please select from the following options. For enrollments, press 1.\n\nFor reception and student services, press 2. For school fees and account inquiries, press 3. Good afternoon. Megan speaking. How can I help you?\n\nChannel 0: Yeah. Good afternoon. I would like to speak with Brett Thompson.\n\nChannel 1: I believe he's at the meeting.\n\nChannel 0: I'll just I'll just call him back later this afternoon.\n\nChannel 1: Okay. Thank you.","paragraphs":[{"sentences":[{"text":"Thank you Regents Park Christian School.","start":0.16,"end":2.82,"sentiment":"positive","sentiment_score":0.4986216276884079},{"text":"We appreciate your call.","start":3.1999998,"end":4.9,"sentiment":"positive","sentiment_score":0.4692298620939255},{"text":"Please listen carefully as our options may have changed.","start":5.3599997,"end":8.5,"sentiment":"neutral","sentiment_score":-0.07411143556237221},{"text":"Please select from the following options.","start":9.2,"end":11.3,"sentiment":"neutral","sentiment_score":-0.014490659969548384},{"text":"For enrollments, press 1.","start":12.0,"end":14.225,"sentiment":"neutral","sentiment_score":0.004670074442401528}],"sentiment":"neutral","sentiment_score":0.14253043559990053,"channel":1,"num_words":29,"start":0.16,"end":14.225},{"sentences":[{"text":"For reception and student services, press 2.","start":15.245,"end":18.465,"sentiment":"neutral","sentiment_score":0.013725195080041885},{"text":"For school fees and account inquiries, press 3.","start":19.244999,"end":22.865,"sentiment":"neutral","sentiment_score":0.0005859273951500654},{"text":"For the uniform shop, press 4.","start":23.965,"end":27.320002,"sentiment":"neutral","sentiment_score":-0.0010960553772747519},{"text":"For accounts payable, press 5.","start":27.320002,"end":29.900002,"sentiment":"neutral","sentiment_score":-0.008379563316702842},{"text":"To hear these options again, press 0.","start":30.920002,"end":33.74,"sentiment":"neutral","sentiment_score":-0.013163982358361994}],"sentiment":"neutral","sentiment_score":-0.001207825473763726,"channel":1,"num_words":33,"start":15.245,"end":33.74},{"sentences":[{"text":"Thank you for calling Regents Park Christian School.","start":38.04,"end":41.18,"sentiment":"neutral","sentiment_score":0.29076826199889183},{"text":"We appreciate your call.","start":41.655003,"end":43.195,"sentiment":"neutral","sentiment_score":0.3084930554032326},{"text":"Please listen carefully as our options may have changed.","start":43.815002,"end":46.795002,"sentiment":"neutral","sentiment_score":-0.017278723418712616},{"text":"Please select from the following options.","start":47.495003,"end":49.595,"sentiment":"neutral","sentiment_score":-0.0010183012733856838},{"text":"For enrollments, press 1.","start":50.375,"end":52.635002,"sentiment":"neutral","sentiment_score":0.004436150658875704}],"sentiment":"neutral","sentiment_score":0.11020143876873678,"channel":1,"num_words":31,"start":38.04,"end":52.635002},{"sentences":[{"text":"For reception and student services, press 2.","start":53.495003,"end":57.55,"sentiment":"neutral","sentiment_score":0.011972747343991483},{"text":"For school fees and account inquiries, press 3.","start":57.55,"end":61.25,"sentiment":"neutral","sentiment_score":0.011909593245945871},{"text":"Good afternoon.","start":93.950005,"end":94.69,"sentiment":"neutral","sentiment_score":0.25107844173908234},{"text":"Megan speaking.","start":94.75,"end":95.23,"sentiment":"neutral","sentiment_score":0.22539020329713821},{"text":"How can I help you?","start":95.23,"end":96.37,"sentiment":"neutral","sentiment_score":0.2614698350429535}],"sentiment":"neutral","sentiment_score":0.10164051844427983,"channel":1,"num_words":24,"start":53.495003,"end":96.37},{"sentences":[{"text":"Yeah.","start":97.025,"end":97.265,"sentiment":"neutral","sentiment_score":0.12497589737176897},{"text":"Good afternoon.","start":97.265,"end":97.985,"sentiment":"neutral","sentiment_score":0.21172499656677246},{"text":"I would like to speak with Brett Thompson.","start":97.985,"end":100.885,"sentiment":"neutral","sentiment_score":0.008332660421729088}],"sentiment":"neutral","sentiment_score":0.055917015807195145,"channel":0,"num_words":11,"start":97.025,"end":100.885},{"sentences":[{"text":"I believe he's at the meeting.","start":102.565,"end":104.265,"sentiment":"neutral","sentiment_score":-0.12702623506387076}],"sentiment":"neutral","sentiment_score":-0.12702623506387076,"channel":1,"num_words":6,"start":102.565,"end":104.265},{"sentences":[{"text":"I'll just I'll just call him back later this afternoon.","start":105.585,"end":108.41087,"sentiment":"neutral","sentiment_score":-0.015952743776142597}],"sentiment":"neutral","sentiment_score":-0.015952743776142597,"channel":0,"num_words":10,"start":105.585,"end":108.41087},{"sentences":[{"text":"Okay.","start":108.485,"end":108.885,"sentiment":"neutral","sentiment_score":0.15489795804023743},{"text":"Thank you.","start":108.885,"end":109.625,"sentiment":"neutral","sentiment_score":0.29281556606292725}],"sentiment":"neutral","sentiment_score":0.24684303005536398,"channel":1,"num_words":3,"start":108.485,"end":109.625}]},"summary":{"result":"success","short":"The customer called Regents Park Christian School and was directed to various options. They were then connected to Megan, who informed them that Brett Thompson would be in a meeting and would call them back later."},"intents":{"segments":[{"text":"I would like to speak with Brett Thompson. I believe he's at the meeting. I'll just I'll just call him back later this afternoon. Okay.","start_word":120,"end_word":144,"intents":[{"intent":"Contact and talk with brett thompson","confidence_score":0.00025175404}]}]},"sentiments":{"segments":[{"text":"Thank you Regents Park Christian School. We appreciate your call.","start_word":0,"end_word":9,"sentiment":"positive","sentiment_score":0.4895555078983307},{"text":"Please listen carefully as our options may have changed. Please select from the following options. For enrollments, press 1. For reception and student services, press 2. For school fees and account inquiries, press 3. For the uniform shop, press 4. For accounts payable, press 5. To hear these options again, press 0. Thank you for calling Regents Park Christian School. We appreciate your call. Please listen carefully as our options may have changed. Please select from the following options. For enrollments, press 1. For reception and student services, press 2. For school fees and account inquiries, press 3. Good afternoon. Megan speaking. How can I help you? Yeah. Good afternoon. I would like to speak with Brett Thompson. I believe he's at the meeting. I'll just I'll just call him back later this afternoon. Okay. Thank you.","start_word":10,"end_word":146,"sentiment":"neutral","sentiment_score":0.04530267044901848}],"average":{"sentiment":"neutral","sentiment_score":0.07838533279743601}}}}