{"metadata":{"transaction_key":"deprecated","request_id":"01a0b0fe-c215-7530-bd33-da490233d980","sha256":"0f210f9198e86db9737fe6391300bee210fb2346c3ea0aee67e706c9b017574f","created":"2026-09-17T20:11:22.087Z","duration":6.8399377,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":22,"output_tokens":22},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":22,"output_tokens":8}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hey there. Thanks for calling Comstock. You've reached us outside of our standard business hours. To","confidence":0.9980469,"words":[{"word":"hey","start":0.32,"end":0.48,"confidence":0.6381836,"punctuated_word":"Hey","sentiment":"positive","sentiment_score":0.5500611662864685},{"word":"there","start":0.48,"end":0.88,"confidence":0.99609375,"punctuated_word":"there.","sentiment":"positive","sentiment_score":0.5068171620368958},{"word":"thanks","start":0.88,"end":1.1999999,"confidence":0.99902344,"punctuated_word":"Thanks","sentiment":"positive","sentiment_score":0.8208531737327576},{"word":"for","start":1.1999999,"end":1.36,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.7493839263916016},{"word":"calling","start":1.36,"end":1.8399999,"confidence":1.0,"punctuated_word":"calling","sentiment":"positive","sentiment_score":0.7185359597206116},{"word":"comstock","start":1.8399999,"end":2.34,"confidence":0.98567706,"punctuated_word":"Comstock.","sentiment":"positive","sentiment_score":0.8121469020843506},{"word":"you've","start":2.8,"end":3.1999998,"confidence":0.99658203,"punctuated_word":"You've","sentiment":"positive","sentiment_score":0.5358520746231079},{"word":"reached","start":3.1999998,"end":3.4399998,"confidence":1.0,"punctuated_word":"reached","sentiment":"positive","sentiment_score":0.4999940991401672},{"word":"us","start":3.4399998,"end":3.84,"confidence":0.9980469,"punctuated_word":"us","sentiment":"positive","sentiment_score":0.4653124213218689},{"word":"outside","start":3.84,"end":4.24,"confidence":1.0,"punctuated_word":"outside","sentiment":"neutral","sentiment_score":0.2431071251630783},{"word":"of","start":4.24,"end":4.4,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.10146719217300416},{"word":"our","start":4.4,"end":4.56,"confidence":0.9951172,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.04690897464752197},{"word":"standard","start":4.56,"end":5.04,"confidence":0.9980469,"punctuated_word":"standard","sentiment":"neutral","sentiment_score":0.06967860460281372},{"word":"business","start":5.04,"end":5.52,"confidence":1.0,"punctuated_word":"business","sentiment":"neutral","sentiment_score":0.10734336078166962},{"word":"hours","start":5.52,"end":6.02,"confidence":0.9946289,"punctuated_word":"hours.","sentiment":"neutral","sentiment_score":0.027270637452602383},{"word":"to","start":6.24,"end":6.48,"confidence":0.9526367,"punctuated_word":"To","sentiment":"neutral","sentiment_score":-0.01851380616426468}],"paragraphs":{"transcript":"\nHey there. Thanks for calling Comstock. You've reached us outside of our standard business hours. To","paragraphs":[{"sentences":[{"text":"Hey there.","start":0.32,"end":0.88,"sentiment":"positive","sentiment_score":0.5284391641616821},{"text":"Thanks for calling Comstock.","start":0.88,"end":2.34,"sentiment":"positive","sentiment_score":0.7752299904823303},{"text":"You've reached us outside of our standard business hours.","start":2.8,"end":6.02,"sentiment":"neutral","sentiment_score":0.23299272110064825},{"text":"To","start":6.24,"end":6.48,"sentiment":"neutral","sentiment_score":-0.01851380616426468}],"sentiment":"positive","sentiment_score":0.38976368587464094,"num_words":16,"start":0.32,"end":6.48}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hey there. Thanks for calling Comstock. You've reached us outside of our standard business hours. To","paragraphs":[{"sentences":[{"text":"Hey there.","start":0.32,"end":0.88,"sentiment":"positive","sentiment_score":0.5284391641616821},{"text":"Thanks for calling Comstock.","start":0.88,"end":2.34,"sentiment":"positive","sentiment_score":0.7752299904823303},{"text":"You've reached us outside of our standard business hours.","start":2.8,"end":6.02,"sentiment":"neutral","sentiment_score":0.23299272110064825},{"text":"To","start":6.24,"end":6.48,"sentiment":"neutral","sentiment_score":-0.01851380616426468}],"sentiment":"positive","sentiment_score":0.38976368587464094,"channel":1,"num_words":16,"start":0.32,"end":6.48}]},"summary":{"result":"success","short":"Hey there. Thanks for calling Comstock. You've reached us outside of our standard business hours. To"},"intents":{"segments":[{"text":"Thanks for calling Comstock. You've reached us outside of our standard business hours.","start_word":2,"end_word":14,"intents":[{"intent":"Informing out of business hours","confidence_score":0.0020288017}]}]},"sentiments":{"segments":[{"text":"Hey there. Thanks for calling Comstock.","start_word":0,"end_word":5,"sentiment":"positive","sentiment_score":0.6987677216529846},{"text":"You've reached us outside of our standard business hours. To","start_word":6,"end_word":15,"sentiment":"neutral","sentiment_score":0.2435351461172104}],"average":{"sentiment":"positive","sentiment_score":0.42976661161942914}}}}