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Good morning.\n\nChannel 1: Good morning.\n\nChannel 0: This is Harlene.\n\nChannel 1: Hi, Harleen. Hi. How are you?\n\nChannel 0: Alright. I just wanted to clarify something if a customer's inquiry is already marked as a new lead in the email. So are you sure we don't need to follow-up with them or give them a call\n\nChannel 1: No. No. No. They inquired about what?\n\nChannel 0: about the job like like we discussed yesterday.\n\nChannel 1: Is it gutter cleaning or\n\nChannel 0: When\n\nChannel 1: which one?\n\nChannel 0: the gutter cleaning.\n\nChannel 1: Okay. Gutter cleaning one. So you got quotation?\n\nChannel 0: Not yet.\n\nChannel 1: But this this started or I didn't understand.\n\nChannel 0: But it but it's marked already a new lead. So is it complete? Right?\n\nChannel 1: Sorry. Sorry. Sorry. Give me just one second. Let me check email.\n\nSo you got in yeah. We got\n\nChannel 0: Alright.\n\nChannel 1: new lead.\n\nChannel 0: What\n\nChannel 1: Right?\n\nChannel 0: I mean is when it's what I mean is when it's already marked as a new lease.\n\nChannel 1: They they accepted or they haven't?\n\nChannel 0: Yeah. Then.\n\nChannel 1: Sorry. Harlan, your voice is not clear. Maybe I'm not able to understand. Can you repeat? So what is the concern?\n\nChannel 0: What is it?\n\nChannel 1: Sorry. I didn't understand. Can you repeat?\n\nChannel 0: Can I what?\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: Hold on.\n\nChannel 1: Sorry. Sorry. Give me just give me just five minutes. Give me five\n\nChannel 0: Alright.\n\nChannel 1: minutes, please.\n\nChannel 0: Okay. Okay. Okay.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.79999995,"end":1.3,"sentiment":"neutral","sentiment_score":0.018720712512731552}],"sentiment":"neutral","sentiment_score":0.018720712512731552,"channel":1,"num_words":1,"start":0.79999995,"end":1.3},{"sentences":[{"text":"Hello, Raj.","start":2.3999999,"end":3.12,"sentiment":"neutral","sentiment_score":0.08948304131627083},{"text":"Good morning.","start":3.12,"end":3.86,"sentiment":"positive","sentiment_score":0.3906949609518051}],"sentiment":"neutral","sentiment_score":0.24008900113403797,"channel":0,"num_words":4,"start":2.3999999,"end":3.86},{"sentences":[{"text":"Good morning.","start":4.3199997,"end":5.14,"sentiment":"positive","sentiment_score":0.4506084620952606}],"sentiment":"positive","sentiment_score":0.4506084620952606,"channel":1,"num_words":2,"start":4.3199997,"end":5.14},{"sentences":[{"text":"This is Harlene.","start":5.6,"end":6.58,"sentiment":"neutral","sentiment_score":0.2906789580980937}],"sentiment":"neutral","sentiment_score":0.2906789580980937,"channel":0,"num_words":3,"start":5.6,"end":6.58},{"sentences":[{"text":"Hi, Harleen.","start":7.3599997,"end":8.0,"sentiment":"neutral","sentiment_score":0.179792158305645},{"text":"Hi.","start":8.0,"end":8.24,"sentiment":"neutral","sentiment_score":0.23475348949432373},{"text":"How are you?","start":8.24,"end":8.98,"sentiment":"neutral","sentiment_score":0.2196651150782903}],"sentiment":"neutral","sentiment_score":0.20888885855674744,"channel":1,"num_words":6,"start":7.3599997,"end":8.98},{"sentences":[{"text":"Alright.","start":8.96,"end":9.46,"sentiment":"neutral","sentiment_score":0.05812974274158478},{"text":"I just wanted to clarify something if a customer's inquiry is already marked as a new lead in the email.","start":9.5199995,"end":17.315,"sentiment":"neutral","sentiment_score":0.01320219892077148},{"text":"So are you sure we don't need to follow-up with them or give them a call","start":17.375,"end":22.755001,"sentiment":"neutral","sentiment_score":-0.04378230182919651}],"sentiment":"neutral","sentiment_score":-0.010225489408381888,"channel":0,"num_words":37,"start":8.96,"end":22.755001},{"sentences":[{"text":"No.","start":22.385,"end":22.625,"sentiment":"neutral","sentiment_score":-0.18154558539390564},{"text":"No.","start":22.625,"end":22.785,"sentiment":"neutral","sentiment_score":-0.20385663211345673},{"text":"No.","start":22.785,"end":23.025,"sentiment":"neutral","sentiment_score":-0.14580777287483215},{"text":"They inquired about what?","start":23.025,"end":24.645,"sentiment":"neutral","sentiment_score":-0.06677037011831999}],"sentiment":"neutral","sentiment_score":-0.11404163869363922,"channel":1,"num_words":7,"start":22.385,"end":24.645},{"sentences":[{"text":"about the job like like we discussed 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Raj is unsure whether to follow up with the customer or not, and Harlene tries to clarify the situation but has difficulty hearing Raj. They discuss the details of the job and eventually decide to end the call."},"intents":{"segments":[{"text":"I just wanted to clarify something if a customer's inquiry is already marked as a new lead in the email. So are you sure we don't need to follow-up with them or give them a call No.","start_word":17,"end_word":53,"intents":[{"intent":"Clarify information","confidence_score":0.010194387}]},{"text":"So is it complete? Right?","start_word":106,"end_word":110,"intents":[{"intent":"Confirm completion","confidence_score":0.0033728715}]},{"text":"I didn't understand. Can you repeat? Can I what? Yeah.","start_word":185,"end_word":194,"intents":[{"intent":"Confirm understanding","confidence_score":0.19122842}]},{"text":"Give me just give me just five minutes. Give me five Alright. minutes, please. Okay. Okay. Okay.","start_word":200,"end_word":216,"intents":[{"intent":"End conversation","confidence_score":0.013928072}]}]},"sentiments":{"segments":[{"text":"Hello? Hello, Raj.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.06589560210704803},{"text":"Good morning. Good morning.","start_word":3,"end_word":6,"sentiment":"positive","sentiment_score":0.4166063964366913},{"text":"This is Harlene. Hi, Harleen. Hi. How are you? Alright. I just wanted to clarify something if a customer's inquiry is already marked as a new lead in the email. So are you sure we don't need to follow-up with them or give them a call No. No. No. They inquired about what? about the job like like we discussed yesterday. Is it gutter cleaning or When which one? the gutter cleaning. Okay. Gutter cleaning one. So you got quotation? Not yet. But this this started or I didn't understand. But it but it's marked already a new lead. So is it complete? Right? Sorry. Sorry. Sorry. Give me just one second. Let me check email. So you got in yeah. We got Alright. new lead. What Right? I mean is when it's what I mean is when it's already marked as a new lease. They they accepted or they haven't? Yeah. Then. Sorry.","start_word":7,"end_word":160,"sentiment":"neutral","sentiment_score":-0.0209625493735075},{"text":"Harlan, your voice is not clear. Maybe I'm not able to understand.","start_word":161,"end_word":172,"sentiment":"negative","sentiment_score":-0.5188425779342651},{"text":"Can you repeat? So what is the concern? What is it? Sorry. I didn't understand. Can you repeat? Can I what? Yeah. Yeah. Hold on. Sorry. Sorry. Give me just give me just five minutes. Give me five Alright. minutes, please. Okay. Okay. Okay.","start_word":173,"end_word":216,"sentiment":"neutral","sentiment_score":-0.1350986361503601}],"average":{"sentiment":"neutral","sentiment_score":-0.06436737204046458}}}}