{"metadata":{"transaction_key":"deprecated","request_id":"019fd0ef-665e-7d20-9314-0ed57f63ff85","sha256":"c658e5278e51909edea3935bea45e8966d0c3b5b0cbfc55ea67190ab5d085856","created":"2026-08-05T07:59:39.870Z","duration":382.96793,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":1108,"output_tokens":98},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1204,"output_tokens":1207},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1204,"output_tokens":64}},"results":{"channels":[{"alternatives":[{"transcript":"This is Airtel accounts. Am I speaking to miss Claritan? Hi. How are you today? That's great to hear. I'm fine. Thank you so much for giving me a callback. My name is Melissa Clara. I'm from Airtel accounts department. We're just reaching out in reference to your submitted support ticket, and we would like to clarify which extra fees are you referring with so we can provide you the appropriate information to further assist you. So which fees are you referring with? Yes. This is your Internet service provider, Airtel. Yes. You said on the email that what can you do? Let me just go back. Text your Oh, okay. Mm-mm. Mhmm. Yeah. I got it now. Thank you so much for clarifying your question. So, Clara, you are referring with the recent invoice you received 08/01/2026 amounting to $28.37. Right? Okay. Got it. One moment. Let me just go here. That way we can sort this out for you. Just bear with me. Alright? I'm just pulling out some records here. Okay. Payment. Payment. Alright. So, Clara, as per our review here, we received your activation order, 06/19/2026. You made the up front payment for your plan, which is 76 dollars 95¢, and then the $20 six month contract. Okay. And then since you sign up for six month contract, you are eligible to get our offers, like, first month free and then the 15% discount for six months as well. So, technically, I do see on here that your first month free runs from June 19 to July 19, so that is thirty days. And then the a fraud payment you made credited from this billing period, July 20 to August 20. The reason why, August 1, you received the invoice $28.37 is because, there is remaining days from this month, from August 21 to '31. Reason why it's twenty eight dollars thirty seven cents. Because you've started your service in the middle of the month. Reason why it's not full. And then come next month onwards, your bill will cover the full month, which is the discounted price of $76 oh, no. No. $67.96. Because mhmm. You you there is no extra fee billed to you. This is a accurate invoice. So you join Airtel. We receive your activation June 19. You have an upfront payment, and then you sign up for a six months contract. So you are guessing the month free. So your one month free is thirty days. Right? So it runs June 19 to July 19. That is thirty days. And then from July 19 to August 20 or July I'm sorry. July 20 to August 20, we credited your upfront payment for the service because you have the upfront payment for the service when you sign up. However, the reason why you still receive an invoice for this month is because the full thirty days was not covered because you've started middle of the month. If you've noticed your invoice, specifically page four, this invoice only cover your Internet services August '31. Reason why it's showing $28.37. Mm-mm. Oh, not a yes. Not a problem, Clara. So all the details that I explained to you over the phone, I will also send you via email. In that way, you do have a reference for you to review. Okay? Not a problem. I can do that for you. You're welcome. And then if you do have a time, if you have any further questions, just let us know, and we'll be more than happy to assist you. Either just send me an email. Definitely, I will response to you. Okay? Uh-huh. Sure. Thank you, Clara. Have a good one, and be safe. Thank you. Bye bye.","confidence":0.99902344,"words":[{"word":"this","start":0.24,"end":0.56,"confidence":0.5136719,"punctuated_word":"This","sentiment":"neutral","sentiment_score":-0.002995268441736698},{"word":"is","start":0.56,"end":0.88,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0014642435126006603},{"word":"airtel","start":0.88,"end":1.38,"confidence":0.9920247,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":0.005014705937355757},{"word":"accounts","start":1.4399999,"end":1.9399999,"confidence":0.9067383,"punctuated_word":"accounts.","sentiment":"neutral","sentiment_score":0.0021494324319064617},{"word":"am","start":2.48,"end":2.72,"confidence":0.99902344,"punctuated_word":"Am","sentiment":"neutral","sentiment_score":-0.0023151282221078873},{"word":"i","start":2.72,"end":2.8799999,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0020302999764680862},{"word":"speaking","start":2.8799999,"end":3.36,"confidence":1.0,"punctuated_word":"speaking","sentiment":"neutral","sentiment_score":-0.001285734586417675},{"word":"to","start":3.36,"end":3.6,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0009111184626817704},{"word":"miss","start":3.6,"end":4.1,"confidence":0.9921875,"punctuated_word":"miss","sentiment":"neutral","sentiment_score":0.007294949144124985},{"word":"claritan","start":4.16,"end":4.66,"confidence":0.70166016,"punctuated_word":"Claritan?","sentiment":"neutral","sentiment_score":0.005358281545341015},{"word":"hi","start":6.8799996,"end":7.2799997,"confidence":0.9082031,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.13184235990047455},{"word":"how","start":7.2799997,"end":7.44,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.2556048333644867},{"word":"are","start":7.44,"end":7.6,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.23520436882972717},{"word":"you","start":7.6,"end":7.8399997,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.257127583026886},{"word":"today","start":7.8399997,"end":8.34,"confidence":1.0,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.2888277769088745},{"word":"that's","start":10.16,"end":10.48,"confidence":0.99902344,"punctuated_word":"That's","sentiment":"positive","sentiment_score":0.4995571970939636},{"word":"great","start":10.48,"end":10.8,"confidence":0.9941406,"punctuated_word":"great","sentiment":"positive","sentiment_score":0.6764408349990845},{"word":"to","start":10.8,"end":10.88,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.5718685984611511},{"word":"hear","start":10.88,"end":11.12,"confidence":1.0,"punctuated_word":"hear.","sentiment":"positive","sentiment_score":0.602016031742096},{"word":"i'm","start":11.12,"end":11.28,"confidence":1.0,"punctuated_word":"I'm","sentiment":"positive","sentiment_score":0.4666784703731537},{"word":"fine","start":11.28,"end":11.5199995,"confidence":1.0,"punctuated_word":"fine.","sentiment":"positive","sentiment_score":0.42732858657836914},{"word":"thank","start":11.5199995,"end":11.679999,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5569652318954468},{"word":"you","start":11.679999,"end":11.84,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5436802506446838},{"word":"so","start":11.84,"end":12.0,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.4916722178459167},{"word":"much","start":12.0,"end":12.24,"confidence":1.0,"punctuated_word":"much","sentiment":"positive","sentiment_score":0.5755516290664673},{"word":"for","start":12.24,"end":12.4,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.6059208512306213},{"word":"giving","start":12.4,"end":12.719999,"confidence":1.0,"punctuated_word":"giving","sentiment":"positive","sentiment_score":0.4072073698043823},{"word":"me","start":12.719999,"end":12.88,"confidence":1.0,"punctuated_word":"me","sentiment":"positive","sentiment_score":0.404178649187088},{"word":"a","start":12.88,"end":12.96,"confidence":0.99902344,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.5082230567932129},{"word":"callback","start":12.96,"end":13.46,"confidence":0.99853516,"punctuated_word":"callback.","sentiment":"positive","sentiment_score":0.444908082485199},{"word":"my","start":13.655,"end":13.815,"confidence":0.9135742,"punctuated_word":"My","sentiment":"neutral","sentiment_score":0.1473778784275055},{"word":"name","start":13.815,"end":13.974999,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.1466578245162964},{"word":"is","start":13.974999,"end":14.135,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.1478733271360397},{"word":"melissa","start":14.135,"end":14.635,"confidence":0.9951172,"punctuated_word":"Melissa","sentiment":"neutral","sentiment_score":0.16363899409770966},{"word":"clara","start":14.695,"end":15.094999,"confidence":0.9885254,"punctuated_word":"Clara.","sentiment":"neutral","sentiment_score":0.19400423765182495},{"word":"i'm","start":15.094999,"end":15.255,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.15273533761501312},{"word":"from","start":15.255,"end":15.575,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.19910386204719543},{"word":"airtel","start":15.575,"end":16.055,"confidence":0.9943034,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":0.12798479199409485},{"word":"accounts","start":16.055,"end":16.455,"confidence":0.98535156,"punctuated_word":"accounts","sentiment":"neutral","sentiment_score":0.1647668033838272},{"word":"department","start":16.455,"end":16.955,"confidence":1.0,"punctuated_word":"department.","sentiment":"neutral","sentiment_score":0.24799281358718872},{"word":"we're","start":17.414999,"end":17.654999,"confidence":0.99902344,"punctuated_word":"We're","sentiment":"neutral","sentiment_score":0.08508124202489853},{"word":"just","start":17.654999,"end":17.895,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.0997857078909874},{"word":"reaching","start":17.895,"end":18.295,"confidence":0.7661133,"punctuated_word":"reaching","sentiment":"neutral","sentiment_score":0.07192359119653702},{"word":"out","start":18.295,"end":18.535,"confidence":1.0,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.07220546156167984},{"word":"in","start":18.535,"end":18.775,"confidence":0.99902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.08820201456546783},{"word":"reference","start":18.775,"end":19.275,"confidence":1.0,"punctuated_word":"reference","sentiment":"neutral","sentiment_score":0.08456817269325256},{"word":"to","start":19.335,"end":19.494999,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1025148332118988},{"word":"your","start":19.494999,"end":19.814999,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.1086270436644554},{"word":"submitted","start":19.814999,"end":20.314999,"confidence":0.9536133,"punctuated_word":"submitted","sentiment":"neutral","sentiment_score":0.0946238934993744},{"word":"support","start":20.615,"end":21.015,"confidence":1.0,"punctuated_word":"support","sentiment":"neutral","sentiment_score":0.08996807038784027},{"word":"ticket","start":21.015,"end":21.515,"confidence":0.84399414,"punctuated_word":"ticket,","sentiment":"neutral","sentiment_score":0.11830782890319824},{"word":"and","start":21.814999,"end":22.055,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.10863010585308076},{"word":"we","start":22.055,"end":22.295,"confidence":0.95947266,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.13041305541992188},{"word":"would","start":22.295,"end":22.455,"confidence":0.9448242,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.02675166353583336},{"word":"like","start":22.455,"end":22.775,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.03306889906525612},{"word":"to","start":22.775,"end":22.935,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.06948603689670563},{"word":"clarify","start":22.935,"end":23.435,"confidence":0.99902344,"punctuated_word":"clarify","sentiment":"neutral","sentiment_score":0.04788879677653313},{"word":"which","start":23.895,"end":24.375,"confidence":0.9003906,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.03255613520741463},{"word":"extra","start":24.375,"end":24.775,"confidence":0.9902344,"punctuated_word":"extra","sentiment":"neutral","sentiment_score":0.02455056831240654},{"word":"fees","start":24.775,"end":25.095,"confidence":0.9970703,"punctuated_word":"fees","sentiment":"neutral","sentiment_score":0.030043691396713257},{"word":"are","start":25.095,"end":25.255,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.01913226768374443},{"word":"you","start":25.255,"end":25.415,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.04876613989472389},{"word":"referring","start":25.415,"end":25.895,"confidence":0.9951172,"punctuated_word":"referring","sentiment":"neutral","sentiment_score":0.03391752392053604},{"word":"with","start":25.895,"end":26.215,"confidence":0.9980469,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.07539092004299164},{"word":"so","start":26.215,"end":26.455,"confidence":0.89501953,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.11005274951457976},{"word":"we","start":26.455,"end":26.535,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.14724279940128326},{"word":"can","start":26.535,"end":26.775,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.1861087679862976},{"word":"provide","start":26.775,"end":27.175,"confidence":1.0,"punctuated_word":"provide","sentiment":"neutral","sentiment_score":0.16260281205177307},{"word":"you","start":27.175,"end":27.415,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.17067104578018188},{"word":"the","start":27.415,"end":27.575,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.14910155534744263},{"word":"appropriate","start":27.575,"end":28.075,"confidence":1.0,"punctuated_word":"appropriate","sentiment":"neutral","sentiment_score":0.11321912705898284},{"word":"information","start":28.294998,"end":28.794998,"confidence":1.0,"punctuated_word":"information","sentiment":"neutral","sentiment_score":0.14793004095554352},{"word":"to","start":29.2,"end":29.36,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.15005090832710266},{"word":"further","start":29.36,"end":29.76,"confidence":1.0,"punctuated_word":"further","sentiment":"neutral","sentiment_score":0.16081783175468445},{"word":"assist","start":29.76,"end":30.160002,"confidence":0.9863281,"punctuated_word":"assist","sentiment":"neutral","sentiment_score":0.05881261080503464},{"word":"you","start":30.160002,"end":30.660002,"confidence":0.7680664,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.02649497799575329},{"word":"so","start":32.96,"end":33.28,"confidence":0.9980469,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.008363613858819008},{"word":"which","start":33.28,"end":33.68,"confidence":0.9980469,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.006480744108557701},{"word":"fees","start":33.68,"end":33.920002,"confidence":0.71875,"punctuated_word":"fees","sentiment":"neutral","sentiment_score":0.010189222171902657},{"word":"are","start":33.920002,"end":34.16,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.0024050604552030563},{"word":"you","start":34.16,"end":34.4,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.005311662331223488},{"word":"referring","start":34.4,"end":34.9,"confidence":0.9980469,"punctuated_word":"referring","sentiment":"neutral","sentiment_score":0.0035396572202444077},{"word":"with","start":34.96,"end":35.46,"confidence":0.9975586,"punctuated_word":"with?","sentiment":"neutral","sentiment_score":0.010947351343929768},{"word":"yes","start":47.935,"end":48.255,"confidence":0.81933594,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.012147784233093262},{"word":"this","start":48.255,"end":48.495,"confidence":0.99902344,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.0006503630429506302},{"word":"is","start":48.495,"end":48.995,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.001821288838982582},{"word":"your","start":49.135002,"end":49.535,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.0008499491959810257},{"word":"internet","start":49.535,"end":50.035,"confidence":0.96533203,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":0.003910727798938751},{"word":"service","start":50.095,"end":50.575,"confidence":0.99902344,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.005139881744980812},{"word":"provider","start":50.575,"end":51.075,"confidence":0.8405762,"punctuated_word":"provider,","sentiment":"neutral","sentiment_score":0.014728832058608532},{"word":"airtel","start":51.535,"end":52.035,"confidence":0.99731445,"punctuated_word":"Airtel.","sentiment":"neutral","sentiment_score":0.015703808516263962},{"word":"yes","start":59.219997,"end":59.719997,"confidence":0.8354492,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.01184853445738554},{"word":"you","start":59.94,"end":60.18,"confidence":0.7636719,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.006843751296401024},{"word":"said","start":60.18,"end":60.66,"confidence":1.0,"punctuated_word":"said","sentiment":"neutral","sentiment_score":-0.003166062757372856},{"word":"on","start":60.66,"end":60.899998,"confidence":0.99609375,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.003497334197163582},{"word":"the","start":60.899998,"end":61.059998,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0024589933454990387},{"word":"email","start":61.059998,"end":61.539997,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.0035688187927007675},{"word":"that","start":61.539997,"end":62.039997,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.002239316701889038},{"word":"what","start":63.46,"end":63.699997,"confidence":0.99316406,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.008741389960050583},{"word":"can","start":63.699997,"end":63.94,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.0033130571246147156},{"word":"you","start":63.94,"end":64.18,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.001811496913433075},{"word":"do","start":64.18,"end":64.68,"confidence":0.98339844,"punctuated_word":"do?","sentiment":"neutral","sentiment_score":0.0017914175987243652},{"word":"let","start":65.06,"end":65.299995,"confidence":0.78466797,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":-0.0026598554104566574},{"word":"me","start":65.299995,"end":65.54,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.00381128303706646},{"word":"just","start":65.54,"end":65.86,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.009421855211257936},{"word":"go","start":65.86,"end":66.02,"confidence":1.0,"punctuated_word":"go","sentiment":"neutral","sentiment_score":-0.008115604519844055},{"word":"back","start":66.02,"end":66.52,"confidence":0.9875488,"punctuated_word":"back.","sentiment":"neutral","sentiment_score":-0.0034466860815882683},{"word":"text","start":68.659996,"end":69.06,"confidence":0.46557617,"punctuated_word":"Text","sentiment":"neutral","sentiment_score":-0.0017464663833379743},{"word":"your","start":69.06,"end":69.56,"confidence":0.14440918,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.003115415573120117},{"word":"oh","start":71.835,"end":72.155,"confidence":0.74157715,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.0015321681275963783},{"word":"okay","start":72.155,"end":72.655,"confidence":0.99658203,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.004020094871520996},{"word":"mm-mm","start":77.115,"end":77.615,"confidence":0.90585935,"punctuated_word":"Mm-mm.","sentiment":"neutral","sentiment_score":0.0025009314995259047},{"word":"mhmm","start":77.995,"end":78.495,"confidence":0.92736816,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.016275275498628616},{"word":"yeah","start":84.18,"end":84.420006,"confidence":0.7241211,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.017845604568719864},{"word":"i","start":84.420006,"end":84.82,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0346439927816391},{"word":"got","start":84.82,"end":84.98,"confidence":0.9941406,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.04039907455444336},{"word":"it","start":84.98,"end":85.22,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.03314670920372009},{"word":"now","start":85.22,"end":85.54,"confidence":0.9980469,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.045906707644462585},{"word":"thank","start":85.54,"end":85.700005,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.198269784450531},{"word":"you","start":85.700005,"end":85.86,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.20720739662647247},{"word":"so","start":85.86,"end":86.020004,"confidence":1.0,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.2205606997013092},{"word":"much","start":86.020004,"end":86.18,"confidence":1.0,"punctuated_word":"much","sentiment":"neutral","sentiment_score":0.25328585505485535},{"word":"for","start":86.18,"end":86.5,"confidence":0.99902344,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.34431105852127075},{"word":"clarifying","start":86.5,"end":87.0,"confidence":1.0,"punctuated_word":"clarifying","sentiment":"neutral","sentiment_score":0.23766013979911804},{"word":"your","start":87.060005,"end":87.22,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.24702408909797668},{"word":"question","start":87.22,"end":87.72,"confidence":0.9995117,"punctuated_word":"question.","sentiment":"neutral","sentiment_score":0.23497354984283447},{"word":"so","start":88.020004,"end":88.420006,"confidence":0.84887695,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":0.07316958904266357},{"word":"clara","start":88.420006,"end":88.920006,"confidence":0.99609375,"punctuated_word":"Clara,","sentiment":"neutral","sentiment_score":0.03727234899997711},{"word":"you","start":89.060005,"end":89.22,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.020626898854970932},{"word":"are","start":89.22,"end":89.54,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.017646871507167816},{"word":"referring","start":89.54,"end":90.04,"confidence":1.0,"punctuated_word":"referring","sentiment":"neutral","sentiment_score":0.01880726218223572},{"word":"with","start":90.100006,"end":90.420006,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.04239290952682495},{"word":"the","start":90.420006,"end":90.9,"confidence":0.68115234,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0406341478228569},{"word":"recent","start":90.9,"end":91.4,"confidence":0.9980469,"punctuated_word":"recent","sentiment":"neutral","sentiment_score":0.025963347405195236},{"word":"invoice","start":91.46,"end":91.86,"confidence":1.0,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":0.050345033407211304},{"word":"you","start":91.86,"end":92.100006,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.046230919659137726},{"word":"received","start":92.100006,"end":92.58,"confidence":0.9589844,"punctuated_word":"received","sentiment":"neutral","sentiment_score":0.046536173671483994},{"word":"08/01/2026","start":92.58,"end":94.68,"confidence":0.9684245,"punctuated_word":"08/01/2026","sentiment":"neutral","sentiment_score":0.06129322201013565},{"word":"amounting","start":94.98,"end":95.48,"confidence":0.9379883,"punctuated_word":"amounting","sentiment":"neutral","sentiment_score":0.05316796153783798},{"word":"to","start":95.54,"end":95.78,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.07122713327407837},{"word":"$28.37","start":95.78,"end":98.26,"confidence":0.99990237,"punctuated_word":"$28.37.","sentiment":"neutral","sentiment_score":0.04929826781153679},{"word":"right","start":98.26,"end":98.76,"confidence":0.9995117,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":0.039261315017938614},{"word":"okay","start":100.135,"end":100.615,"confidence":0.9753418,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.05752328783273697},{"word":"got","start":100.615,"end":100.775,"confidence":1.0,"punctuated_word":"Got","sentiment":"neutral","sentiment_score":0.07942966371774673},{"word":"it","start":100.775,"end":101.015,"confidence":0.99902344,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.05418842285871506},{"word":"one","start":101.015,"end":101.335,"confidence":1.0,"punctuated_word":"One","sentiment":"neutral","sentiment_score":0.03816884011030197},{"word":"moment","start":101.335,"end":101.735,"confidence":0.99902344,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":0.040021613240242},{"word":"let","start":101.735,"end":101.895004,"confidence":0.99902344,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.04604489356279373},{"word":"me","start":101.895004,"end":102.135,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.051820382475852966},{"word":"just","start":102.135,"end":102.635,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.043003179132938385},{"word":"go","start":103.975,"end":104.295,"confidence":0.99902344,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.04905072972178459},{"word":"here","start":104.295,"end":104.775,"confidence":0.92456055,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":0.04924224317073822},{"word":"that","start":104.775,"end":105.015,"confidence":0.890625,"punctuated_word":"That","sentiment":"neutral","sentiment_score":0.046227581799030304},{"word":"way","start":105.015,"end":105.255005,"confidence":1.0,"punctuated_word":"way","sentiment":"neutral","sentiment_score":0.0867946594953537},{"word":"we","start":105.255005,"end":105.495,"confidence":0.50390625,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.09268177300691605},{"word":"can","start":105.495,"end":105.735,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.11820274591445924},{"word":"sort","start":105.735,"end":105.975,"confidence":0.9921875,"punctuated_word":"sort","sentiment":"neutral","sentiment_score":0.10502362996339798},{"word":"this","start":105.975,"end":106.215004,"confidence":0.9980469,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.11913971602916718},{"word":"out","start":106.215004,"end":106.455,"confidence":0.99609375,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.15966680645942688},{"word":"for","start":106.455,"end":106.695,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.15003058314323425},{"word":"you","start":106.695,"end":107.195,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.07885108888149261},{"word":"just","start":107.335,"end":107.575005,"confidence":0.99902344,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.04127389937639237},{"word":"bear","start":107.575005,"end":107.815,"confidence":0.99902344,"punctuated_word":"bear","sentiment":"neutral","sentiment_score":0.03830466791987419},{"word":"with","start":107.815,"end":107.975,"confidence":0.9980469,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.034209687262773514},{"word":"me","start":107.975,"end":108.135,"confidence":0.9975586,"punctuated_word":"me.","sentiment":"neutral","sentiment_score":0.03942689299583435},{"word":"alright","start":108.135,"end":108.635,"confidence":0.9875488,"punctuated_word":"Alright?","sentiment":"neutral","sentiment_score":0.033411093056201935},{"word":"i'm","start":108.695,"end":108.935,"confidence":0.99902344,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.01168963685631752},{"word":"just","start":108.935,"end":109.255005,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.005802042782306671},{"word":"pulling","start":109.255005,"end":109.575005,"confidence":1.0,"punctuated_word":"pulling","sentiment":"neutral","sentiment_score":0.006603095680475235},{"word":"out","start":109.575005,"end":109.815,"confidence":0.9863281,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.004138562828302383},{"word":"some","start":109.815,"end":110.055,"confidence":1.0,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.01401171274483204},{"word":"records","start":110.055,"end":110.535,"confidence":1.0,"punctuated_word":"records","sentiment":"neutral","sentiment_score":-0.010744616389274595},{"word":"here","start":110.535,"end":111.035,"confidence":1.0,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":0.016182871535420418},{"word":"okay","start":113.17,"end":113.67,"confidence":0.9946289,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.01100556179881096},{"word":"payment","start":117.33,"end":117.83,"confidence":0.94970703,"punctuated_word":"Payment.","sentiment":"neutral","sentiment_score":0.003454129211604595},{"word":"payment","start":120.69,"end":121.19,"confidence":0.9970703,"punctuated_word":"Payment.","sentiment":"neutral","sentiment_score":0.007623155601322651},{"word":"alright","start":127.854996,"end":128.355,"confidence":0.8120117,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.01328828651458025},{"word":"so","start":128.415,"end":128.815,"confidence":0.8601074,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":0.05846744775772095},{"word":"clara","start":128.815,"end":129.295,"confidence":0.9941406,"punctuated_word":"Clara,","sentiment":"neutral","sentiment_score":0.08423586934804916},{"word":"as","start":129.295,"end":129.615,"confidence":1.0,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.09068718552589417},{"word":"per","start":129.615,"end":129.855,"confidence":0.83447266,"punctuated_word":"per","sentiment":"neutral","sentiment_score":0.13339562714099884},{"word":"our","start":129.855,"end":130.175,"confidence":0.99902344,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.13937656581401825},{"word":"review","start":130.175,"end":130.575,"confidence":1.0,"punctuated_word":"review","sentiment":"neutral","sentiment_score":0.12270083278417589},{"word":"here","start":130.575,"end":130.975,"confidence":0.99658203,"punctuated_word":"here,","sentiment":"neutral","sentiment_score":0.115336611866951},{"word":"we","start":130.975,"end":131.215,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.11098019033670424},{"word":"received","start":131.215,"end":131.69499,"confidence":0.92578125,"punctuated_word":"received","sentiment":"neutral","sentiment_score":0.13278700411319733},{"word":"your","start":131.69499,"end":132.19499,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.1391855925321579},{"word":"activation","start":132.255,"end":132.755,"confidence":0.99902344,"punctuated_word":"activation","sentiment":"neutral","sentiment_score":0.17506611347198486},{"word":"order","start":133.055,"end":133.455,"confidence":0.74658203,"punctuated_word":"order,","sentiment":"neutral","sentiment_score":0.1707208752632141},{"word":"06/19/2026","start":133.455,"end":135.475,"confidence":0.9880371,"punctuated_word":"06/19/2026.","sentiment":"neutral","sentiment_score":0.1340097337961197},{"word":"you","start":135.69499,"end":135.935,"confidence":1.0,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.1933574974536896},{"word":"made","start":135.935,"end":136.255,"confidence":0.9892578,"punctuated_word":"made","sentiment":"neutral","sentiment_score":0.2138603627681732},{"word":"the","start":136.255,"end":136.575,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.2167863696813583},{"word":"up","start":136.575,"end":136.735,"confidence":0.45629883,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.17528511583805084},{"word":"front","start":136.735,"end":137.055,"confidence":0.82470703,"punctuated_word":"front","sentiment":"neutral","sentiment_score":0.19912369549274445},{"word":"payment","start":137.055,"end":137.555,"confidence":0.99902344,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":0.16882064938545227},{"word":"for","start":138.175,"end":138.415,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.23849333822727203},{"word":"your","start":138.415,"end":138.915,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.20666007697582245},{"word":"plan","start":139.295,"end":139.795,"confidence":0.8125,"punctuated_word":"plan,","sentiment":"neutral","sentiment_score":0.18428805470466617},{"word":"which","start":139.855,"end":140.175,"confidence":1.0,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.15486139059066772},{"word":"is","start":140.175,"end":140.64,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.11323386430740356},{"word":"76","start":140.88,"end":141.6,"confidence":0.9748535,"punctuated_word":"76","sentiment":"neutral","sentiment_score":0.1154630482196808},{"word":"dollars","start":141.6,"end":142.0,"confidence":0.99902344,"punctuated_word":"dollars","sentiment":"neutral","sentiment_score":0.07487165182828903},{"word":"95¢","start":142.0,"end":143.14,"confidence":0.88623047,"punctuated_word":"95¢,"},{"word":"and","start":143.6,"end":143.84,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.1070273369550705},{"word":"then","start":143.84,"end":144.34,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.09982908517122269},{"word":"the","start":144.56,"end":144.88,"confidence":0.9277344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.10550542920827866},{"word":"$20","start":144.88,"end":145.78,"confidence":0.9926758,"punctuated_word":"$20","sentiment":"neutral","sentiment_score":0.0875747799873352},{"word":"six","start":146.64,"end":146.88,"confidence":0.84716797,"punctuated_word":"six","sentiment":"neutral","sentiment_score":0.08168084174394608},{"word":"month","start":146.88,"end":147.38,"confidence":0.9892578,"punctuated_word":"month","sentiment":"neutral","sentiment_score":0.12893794476985931},{"word":"contract","start":147.44,"end":147.94,"confidence":0.9719238,"punctuated_word":"contract.","sentiment":"neutral","sentiment_score":0.1880057752132416},{"word":"okay","start":150.0,"end":150.48,"confidence":0.670166,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.2509234547615051},{"word":"and","start":150.48,"end":150.72,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.30498796701431274},{"word":"then","start":150.72,"end":151.2,"confidence":0.99902344,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.3047046661376953},{"word":"since","start":151.2,"end":151.68,"confidence":0.9741211,"punctuated_word":"since","sentiment":"positive","sentiment_score":0.3418973982334137},{"word":"you","start":151.68,"end":151.92,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.3078889548778534},{"word":"sign","start":151.92,"end":152.16,"confidence":0.55566406,"punctuated_word":"sign","sentiment":"positive","sentiment_score":0.38821786642074585},{"word":"up","start":152.16,"end":152.4,"confidence":0.90771484,"punctuated_word":"up","sentiment":"positive","sentiment_score":0.34993627667427063},{"word":"for","start":152.4,"end":152.64,"confidence":0.99316406,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.3839894831180573},{"word":"six","start":152.64,"end":152.95999,"confidence":0.98535156,"punctuated_word":"six","sentiment":"neutral","sentiment_score":0.2994568645954132},{"word":"month","start":152.95999,"end":153.36,"confidence":0.99316406,"punctuated_word":"month","sentiment":"positive","sentiment_score":0.34434375166893005},{"word":"contract","start":153.36,"end":153.86,"confidence":0.99853516,"punctuated_word":"contract,","sentiment":"positive","sentiment_score":0.333855539560318},{"word":"you","start":154.405,"end":154.64499,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.35031014680862427},{"word":"are","start":154.64499,"end":154.885,"confidence":1.0,"punctuated_word":"are","sentiment":"positive","sentiment_score":0.4631158411502838},{"word":"eligible","start":154.885,"end":155.385,"confidence":1.0,"punctuated_word":"eligible","sentiment":"positive","sentiment_score":0.385627806186676},{"word":"to","start":155.605,"end":155.765,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.4096035063266754},{"word":"get","start":155.765,"end":156.165,"confidence":0.93115234,"punctuated_word":"get","sentiment":"positive","sentiment_score":0.38789764046669006},{"word":"our","start":156.165,"end":156.665,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.32203876972198486},{"word":"offers","start":157.205,"end":157.705,"confidence":0.7780762,"punctuated_word":"offers,","sentiment":"positive","sentiment_score":0.43598824739456177},{"word":"like","start":158.245,"end":158.745,"confidence":0.6990967,"punctuated_word":"like,","sentiment":"positive","sentiment_score":0.37573495507240295},{"word":"first","start":158.805,"end":159.045,"confidence":0.56640625,"punctuated_word":"first","sentiment":"positive","sentiment_score":0.3766099214553833},{"word":"month","start":159.045,"end":159.44499,"confidence":0.9941406,"punctuated_word":"month","sentiment":"positive","sentiment_score":0.45021501183509827},{"word":"free","start":159.44499,"end":159.94499,"confidence":0.98535156,"punctuated_word":"free","sentiment":"positive","sentiment_score":0.4408920407295227},{"word":"and","start":160.405,"end":160.64499,"confidence":0.7426758,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.361580491065979},{"word":"then","start":160.64499,"end":161.125,"confidence":0.99902344,"punctuated_word":"then","sentiment":"positive","sentiment_score":0.42355650663375854},{"word":"the","start":161.125,"end":161.625,"confidence":0.6333008,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.5483145117759705},{"word":"15%","start":162.165,"end":163.065,"confidence":0.9980469,"punctuated_word":"15%","sentiment":"positive","sentiment_score":0.423221617937088},{"word":"discount","start":163.28499,"end":163.78499,"confidence":1.0,"punctuated_word":"discount","sentiment":"positive","sentiment_score":0.3646160364151001},{"word":"for","start":163.92499,"end":164.42499,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.4021229147911072},{"word":"six","start":165.125,"end":165.36499,"confidence":0.8520508,"punctuated_word":"six","sentiment":"positive","sentiment_score":0.4069191515445709},{"word":"months","start":165.36499,"end":165.685,"confidence":1.0,"punctuated_word":"months","sentiment":"positive","sentiment_score":0.4202945828437805},{"word":"as","start":165.685,"end":165.845,"confidence":0.99902344,"punctuated_word":"as","sentiment":"positive","sentiment_score":0.3679402470588684},{"word":"well","start":165.845,"end":166.345,"confidence":0.9995117,"punctuated_word":"well.","sentiment":"neutral","sentiment_score":0.24022062122821808},{"word":"so","start":166.565,"end":166.965,"confidence":0.7861328,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":0.18294361233711243},{"word":"technically","start":166.965,"end":167.465,"confidence":1.0,"punctuated_word":"technically,","sentiment":"neutral","sentiment_score":0.20757940411567688},{"word":"i","start":167.92499,"end":168.405,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.17094238102436066},{"word":"do","start":168.405,"end":168.64499,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.21069669723510745},{"word":"see","start":168.64499,"end":168.965,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.20917931199073792},{"word":"on","start":168.965,"end":169.205,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.19003364443778992},{"word":"here","start":169.205,"end":169.525,"confidence":1.0,"punctuated_word":"here","sentiment":"neutral","sentiment_score":0.19030700623989105},{"word":"that","start":169.525,"end":170.025,"confidence":0.99316406,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.19073538482189176},{"word":"your","start":170.46,"end":170.96,"confidence":0.9951172,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.19172444939613345},{"word":"first","start":171.42,"end":171.82,"confidence":0.8510742,"punctuated_word":"first","sentiment":"neutral","sentiment_score":0.17052046954631803},{"word":"month","start":171.82,"end":172.3,"confidence":0.99902344,"punctuated_word":"month","sentiment":"neutral","sentiment_score":0.2005208134651184},{"word":"free","start":172.3,"end":172.8,"confidence":0.97314453,"punctuated_word":"free","sentiment":"neutral","sentiment_score":0.1782221645116806},{"word":"runs","start":172.86,"end":173.34,"confidence":0.9980469,"punctuated_word":"runs","sentiment":"neutral","sentiment_score":0.18077847361564636},{"word":"from","start":173.34,"end":173.74,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.17861486971378326},{"word":"june","start":173.74,"end":174.19,"confidence":0.9921875,"punctuated_word":"June","sentiment":"neutral","sentiment_score":0.20971368253231049},{"word":"19","start":174.19,"end":174.64,"confidence":0.9921875,"punctuated_word":"19","sentiment":"neutral","sentiment_score":0.14059758186340332},{"word":"to","start":174.86,"end":175.36,"confidence":0.99609375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.16268251836299896},{"word":"july","start":175.5,"end":176.19,"confidence":0.89746094,"punctuated_word":"July","sentiment":"neutral","sentiment_score":0.1841091513633728},{"word":"19","start":176.19,"end":176.88,"confidence":0.89746094,"punctuated_word":"19,","sentiment":"neutral","sentiment_score":0.12683552503585815},{"word":"so","start":177.02,"end":177.26,"confidence":1.0,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.1511361300945282},{"word":"that","start":177.26,"end":177.5,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.12683162093162537},{"word":"is","start":177.5,"end":177.82,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.17546160519123075},{"word":"thirty","start":177.82,"end":178.14,"confidence":1.0,"punctuated_word":"thirty","sentiment":"neutral","sentiment_score":0.154172882437706},{"word":"days","start":178.14,"end":178.64,"confidence":0.93310547,"punctuated_word":"days.","sentiment":"neutral","sentiment_score":-0.053433794528245926},{"word":"and","start":179.1,"end":179.26,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.14353309571743011},{"word":"then","start":179.26,"end":179.66,"confidence":0.99902344,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.31387221813201904},{"word":"the","start":179.66,"end":179.82,"confidence":0.9658203,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.5541278123855591},{"word":"a","start":179.82,"end":179.9,"confidence":0.21472168,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.4853419065475464},{"word":"fraud","start":179.9,"end":180.3,"confidence":0.58203125,"punctuated_word":"fraud","sentiment":"negative","sentiment_score":-0.4017774164676666},{"word":"payment","start":180.3,"end":180.7,"confidence":0.9633789,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":-0.3318803608417511},{"word":"you","start":180.7,"end":180.94,"confidence":0.99609375,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.3979087471961975},{"word":"made","start":180.94,"end":181.44,"confidence":0.99902344,"punctuated_word":"made","sentiment":"negative","sentiment_score":-0.5076540112495422},{"word":"credited","start":181.82,"end":182.32,"confidence":0.90722656,"punctuated_word":"credited","sentiment":"negative","sentiment_score":-0.5085312724113464},{"word":"from","start":182.78,"end":183.1,"confidence":0.99902344,"punctuated_word":"from","sentiment":"negative","sentiment_score":-0.38555601239204407},{"word":"this","start":183.1,"end":183.34,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.23956525325775144},{"word":"billing","start":183.34,"end":183.82,"confidence":1.0,"punctuated_word":"billing","sentiment":"neutral","sentiment_score":-0.2711283564567566},{"word":"period","start":183.82,"end":184.32,"confidence":0.9160156,"punctuated_word":"period,","sentiment":"neutral","sentiment_score":-0.2813292443752289},{"word":"july","start":184.46,"end":185.07,"confidence":1.0,"punctuated_word":"July","sentiment":"neutral","sentiment_score":-0.20707173645496368},{"word":"20","start":185.07,"end":185.68001,"confidence":1.0,"punctuated_word":"20","sentiment":"neutral","sentiment_score":-0.30223578214645386},{"word":"to","start":186.345,"end":186.50499,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2158649265766144},{"word":"august","start":186.50499,"end":187.035,"confidence":0.9523926,"punctuated_word":"August","sentiment":"neutral","sentiment_score":-0.25856977701187134},{"word":"20","start":187.035,"end":187.565,"confidence":0.9523926,"punctuated_word":"20.","sentiment":"neutral","sentiment_score":-0.23578159511089325},{"word":"the","start":188.105,"end":188.265,"confidence":1.0,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.1855727583169937},{"word":"reason","start":188.265,"end":188.665,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.11437314748764038},{"word":"why","start":188.665,"end":189.165,"confidence":0.8413086,"punctuated_word":"why,","sentiment":"neutral","sentiment_score":-0.09504345059394836},{"word":"august","start":189.86499,"end":190.345,"confidence":0.92578125,"punctuated_word":"August","sentiment":"neutral","sentiment_score":-0.07876772433519363},{"word":"1","start":190.345,"end":190.82501,"confidence":0.92578125,"punctuated_word":"1,","sentiment":"neutral","sentiment_score":-0.1103176474571228},{"word":"you","start":190.825,"end":191.14499,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.09214510768651962},{"word":"received","start":191.14499,"end":191.625,"confidence":0.8232422,"punctuated_word":"received","sentiment":"neutral","sentiment_score":-0.24271124601364136},{"word":"the","start":191.625,"end":191.86499,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.18419526517391205},{"word":"invoice","start":191.86499,"end":192.36499,"confidence":0.99902344,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":-0.09811893105506896},{"word":"$28.37","start":192.42499,"end":194.685,"confidence":0.9378662,"punctuated_word":"$28.37","sentiment":"neutral","sentiment_score":-0.10511922836303712},{"word":"is","start":195.22499,"end":195.545,"confidence":0.77685547,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.06223064661026001},{"word":"because","start":195.545,"end":196.045,"confidence":0.9538574,"punctuated_word":"because,","sentiment":"neutral","sentiment_score":-0.15526911616325378},{"word":"there","start":196.50499,"end":196.825,"confidence":1.0,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.18035142123699188},{"word":"is","start":196.825,"end":197.325,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.18529242277145383},{"word":"remaining","start":197.625,"end":198.125,"confidence":0.9892578,"punctuated_word":"remaining","sentiment":"neutral","sentiment_score":-0.11583740264177322},{"word":"days","start":198.265,"end":198.75,"confidence":0.99609375,"punctuated_word":"days","sentiment":"neutral","sentiment_score":-0.13944710791110992},{"word":"from","start":198.99,"end":199.23,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.14439967274665833},{"word":"this","start":199.23,"end":199.47,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.09154163300991058},{"word":"month","start":199.47,"end":199.87,"confidence":0.7895508,"punctuated_word":"month,","sentiment":"neutral","sentiment_score":-0.1220978945493698},{"word":"from","start":199.87,"end":200.19,"confidence":0.9970703,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.04866588115692139},{"word":"august","start":200.19,"end":200.79001,"confidence":0.9996745,"punctuated_word":"August","sentiment":"neutral","sentiment_score":-0.04052787274122238},{"word":"21","start":200.79001,"end":201.39001,"confidence":0.9996745,"punctuated_word":"21","sentiment":"neutral","sentiment_score":-0.09655449539422988},{"word":"to","start":201.39,"end":201.63,"confidence":0.9951172,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.09711626172065736},{"word":"'31","start":201.63,"end":202.45,"confidence":0.9324951,"punctuated_word":"'31.","sentiment":"neutral","sentiment_score":-0.11585626751184464},{"word":"reason","start":202.75,"end":203.07,"confidence":0.9526367,"punctuated_word":"Reason","sentiment":"neutral","sentiment_score":-0.07373716682195663},{"word":"why","start":203.07,"end":203.31,"confidence":0.9951172,"punctuated_word":"why","sentiment":"neutral","sentiment_score":-0.02564457803964615},{"word":"it's","start":203.31,"end":203.55,"confidence":0.86157227,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.013292722404003143},{"word":"twenty","start":203.55,"end":203.87,"confidence":1.0,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":-0.03338794410228729},{"word":"eight","start":203.87,"end":204.11,"confidence":0.99902344,"punctuated_word":"eight","sentiment":"neutral","sentiment_score":-0.04776550456881523},{"word":"dollars","start":204.11,"end":204.61,"confidence":1.0,"punctuated_word":"dollars","sentiment":"neutral","sentiment_score":-0.014969423413276672},{"word":"thirty","start":204.67,"end":204.99,"confidence":0.99609375,"punctuated_word":"thirty","sentiment":"neutral","sentiment_score":-0.018998630344867703},{"word":"seven","start":204.99,"end":205.31,"confidence":1.0,"punctuated_word":"seven","sentiment":"neutral","sentiment_score":-0.04317124933004379},{"word":"cents","start":205.31,"end":205.81,"confidence":0.9316406,"punctuated_word":"cents.","sentiment":"neutral","sentiment_score":-0.04269569367170334},{"word":"because","start":207.15,"end":207.47,"confidence":0.9790039,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":0.009087670594453812},{"word":"you've","start":207.47,"end":207.87,"confidence":0.99316406,"punctuated_word":"you've","sentiment":"neutral","sentiment_score":0.011421207338571548},{"word":"started","start":207.87,"end":208.37,"confidence":1.0,"punctuated_word":"started","sentiment":"neutral","sentiment_score":0.009300068020820618},{"word":"your","start":208.43,"end":208.75,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.007966063916683197},{"word":"service","start":208.75,"end":209.25,"confidence":0.99902344,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.005911748856306076},{"word":"in","start":210.925,"end":211.165,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.013932418078184128},{"word":"the","start":211.165,"end":211.245,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03751176223158837},{"word":"middle","start":211.245,"end":211.745,"confidence":1.0,"punctuated_word":"middle","sentiment":"neutral","sentiment_score":0.02188444882631302},{"word":"of","start":212.125,"end":212.285,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.007978763431310654},{"word":"the","start":212.285,"end":212.525,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.005276765674352646},{"word":"month","start":212.525,"end":213.025,"confidence":0.7734375,"punctuated_word":"month.","sentiment":"neutral","sentiment_score":-0.0286822896450758},{"word":"reason","start":213.645,"end":214.045,"confidence":0.9892578,"punctuated_word":"Reason","sentiment":"neutral","sentiment_score":-0.21976348757743835},{"word":"why","start":214.045,"end":214.365,"confidence":0.99609375,"punctuated_word":"why","sentiment":"neutral","sentiment_score":-0.2695462107658386},{"word":"it's","start":214.365,"end":214.685,"confidence":0.8342285,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.28138771653175354},{"word":"not","start":214.685,"end":215.005,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.24023520946502688},{"word":"full","start":215.005,"end":215.505,"confidence":0.97094727,"punctuated_word":"full.","sentiment":"neutral","sentiment_score":-0.12181703001260756},{"word":"and","start":215.885,"end":216.045,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.03538312762975693},{"word":"then","start":216.045,"end":216.545,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.02121957391500473},{"word":"come","start":216.765,"end":217.265,"confidence":0.40283203,"punctuated_word":"come","sentiment":"neutral","sentiment_score":0.04407957196235657},{"word":"next","start":217.565,"end":217.965,"confidence":0.921875,"punctuated_word":"next","sentiment":"neutral","sentiment_score":0.030899006873369217},{"word":"month","start":217.965,"end":218.365,"confidence":1.0,"punctuated_word":"month","sentiment":"neutral","sentiment_score":0.09196750074625017},{"word":"onwards","start":218.365,"end":218.865,"confidence":0.98706055,"punctuated_word":"onwards,","sentiment":"neutral","sentiment_score":0.08537676185369492},{"word":"your","start":219.645,"end":219.965,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.047877393662929535},{"word":"bill","start":219.965,"end":220.205,"confidence":1.0,"punctuated_word":"bill","sentiment":"neutral","sentiment_score":0.05069461464881897},{"word":"will","start":220.205,"end":220.605,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.035325296223163605},{"word":"cover","start":220.605,"end":221.005,"confidence":1.0,"punctuated_word":"cover","sentiment":"neutral","sentiment_score":0.018902726471424103},{"word":"the","start":221.005,"end":221.165,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06702090799808502},{"word":"full","start":221.165,"end":221.485,"confidence":1.0,"punctuated_word":"full","sentiment":"neutral","sentiment_score":0.05201211571693421},{"word":"month","start":221.485,"end":221.985,"confidence":0.9108887,"punctuated_word":"month,","sentiment":"neutral","sentiment_score":0.0795479267835617},{"word":"which","start":222.125,"end":222.44499,"confidence":1.0,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.07513827830553055},{"word":"is","start":222.44499,"end":222.685,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.10706323385238647},{"word":"the","start":222.685,"end":223.185,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05238920450210571},{"word":"discounted","start":223.245,"end":223.745,"confidence":1.0,"punctuated_word":"discounted","sentiment":"neutral","sentiment_score":0.08136384189128876},{"word":"price","start":224.285,"end":224.785,"confidence":0.9716797,"punctuated_word":"price","sentiment":"neutral","sentiment_score":0.0644925981760025},{"word":"of","start":224.925,"end":225.405,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.0757066011428833},{"word":"$76","start":225.405,"end":228.23001,"confidence":0.9992676,"punctuated_word":"$76","sentiment":"neutral","sentiment_score":0.08457670360803604},{"word":"oh","start":228.39,"end":228.55,"confidence":0.9797363,"punctuated_word":"oh,","sentiment":"neutral","sentiment_score":0.016624167561531067},{"word":"no","start":228.55,"end":228.63,"confidence":0.97753906,"punctuated_word":"no.","sentiment":"neutral","sentiment_score":-0.06758579611778259},{"word":"no","start":228.63,"end":228.87001,"confidence":0.99365234,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.018503904342651367},{"word":"$67.96","start":228.87001,"end":231.13,"confidence":0.9824219,"punctuated_word":"$67.96.","sentiment":"neutral","sentiment_score":0.016287459060549736},{"word":"because","start":232.79001,"end":233.11,"confidence":0.6088867,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.00026948191225528717},{"word":"mhmm","start":236.95001,"end":237.45001,"confidence":0.98876953,"punctuated_word":"mhmm.","sentiment":"neutral","sentiment_score":0.058073293417692184},{"word":"you","start":252.50499,"end":253.00499,"confidence":0.52001953,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.31707730889320374},{"word":"you","start":253.625,"end":253.86499,"confidence":0.69384766,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.3376193642616272},{"word":"there","start":254.105,"end":254.34499,"confidence":0.99902344,"punctuated_word":"there","sentiment":"positive","sentiment_score":0.34196069836616516},{"word":"is","start":254.34499,"end":254.58499,"confidence":1.0,"punctuated_word":"is","sentiment":"positive","sentiment_score":0.35142940282821655},{"word":"no","start":254.58499,"end":254.98499,"confidence":1.0,"punctuated_word":"no","sentiment":"neutral","sentiment_score":0.2279399931430817},{"word":"extra","start":254.98499,"end":255.465,"confidence":1.0,"punctuated_word":"extra","sentiment":"positive","sentiment_score":0.3442347049713135},{"word":"fee","start":255.465,"end":255.965,"confidence":0.99902344,"punctuated_word":"fee","sentiment":"positive","sentiment_score":0.44500863552093506},{"word":"billed","start":256.73,"end":257.05002,"confidence":0.9428711,"punctuated_word":"billed","sentiment":"positive","sentiment_score":0.4026225209236145},{"word":"to","start":257.05002,"end":257.21002,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.3862865567207336},{"word":"you","start":257.21002,"end":257.69,"confidence":0.98950195,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4687200784683227},{"word":"this","start":257.69,"end":257.93002,"confidence":1.0,"punctuated_word":"This","sentiment":"positive","sentiment_score":0.5783385634422302},{"word":"is","start":257.93002,"end":258.01,"confidence":0.99902344,"punctuated_word":"is","sentiment":"positive","sentiment_score":0.5914071202278137},{"word":"a","start":258.01,"end":258.51,"confidence":0.98535156,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.5546399354934692},{"word":"accurate","start":258.57,"end":259.07,"confidence":0.9921875,"punctuated_word":"accurate","sentiment":"positive","sentiment_score":0.6197484731674194},{"word":"invoice","start":259.21002,"end":259.69,"confidence":0.9838867,"punctuated_word":"invoice.","sentiment":"positive","sentiment_score":0.4550400674343109},{"word":"so","start":259.69,"end":260.19,"confidence":0.99902344,"punctuated_word":"So","sentiment":"positive","sentiment_score":0.3862256109714508},{"word":"you","start":260.81003,"end":261.05002,"confidence":0.5805664,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.378210961818695},{"word":"join","start":261.05002,"end":261.45,"confidence":0.72021484,"punctuated_word":"join","sentiment":"positive","sentiment_score":0.34955427050590515},{"word":"airtel","start":261.45,"end":261.95,"confidence":0.91137695,"punctuated_word":"Airtel.","sentiment":"positive","sentiment_score":0.3431699275970459},{"word":"we","start":262.41,"end":262.73,"confidence":0.99902344,"punctuated_word":"We","sentiment":"positive","sentiment_score":0.3592020869255066},{"word":"receive","start":262.73,"end":263.05002,"confidence":0.65722656,"punctuated_word":"receive","sentiment":"positive","sentiment_score":0.33463746309280396},{"word":"your","start":263.05002,"end":263.37003,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.3322508633136749},{"word":"activation","start":263.37003,"end":263.87003,"confidence":1.0,"punctuated_word":"activation","sentiment":"neutral","sentiment_score":0.32249659299850464},{"word":"june","start":264.89,"end":265.30002,"confidence":0.7775879,"punctuated_word":"June","sentiment":"positive","sentiment_score":0.44817307591438293},{"word":"19","start":265.30002,"end":265.71002,"confidence":0.7775879,"punctuated_word":"19.","sentiment":"neutral","sentiment_score":0.29468590021133423},{"word":"you","start":265.93002,"end":266.09003,"confidence":1.0,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.29518723487854004},{"word":"have","start":266.09003,"end":266.33002,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.28891557455062866},{"word":"an","start":266.33002,"end":266.57,"confidence":0.9970703,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.2406359761953354},{"word":"upfront","start":266.57,"end":266.97,"confidence":0.6479492,"punctuated_word":"upfront","sentiment":"neutral","sentiment_score":0.17978787422180176},{"word":"payment","start":266.97,"end":267.47,"confidence":0.8737793,"punctuated_word":"payment,","sentiment":"neutral","sentiment_score":0.2352171242237091},{"word":"and","start":267.85,"end":268.01,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.2757319211959839},{"word":"then","start":268.01,"end":268.33002,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.26600536704063416},{"word":"you","start":268.33002,"end":268.57,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.22263352572917935},{"word":"sign","start":268.57,"end":268.81,"confidence":0.8701172,"punctuated_word":"sign","sentiment":"neutral","sentiment_score":0.21474459767341617},{"word":"up","start":268.81,"end":268.97,"confidence":0.99121094,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.24752382934093475},{"word":"for","start":268.97,"end":269.21002,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.24986883997917175},{"word":"a","start":269.21002,"end":269.29,"confidence":0.71777344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.24330809712409973},{"word":"six","start":269.29,"end":269.53,"confidence":1.0,"punctuated_word":"six","sentiment":"neutral","sentiment_score":0.1980107873678207},{"word":"months","start":269.53,"end":269.85,"confidence":0.9506836,"punctuated_word":"months","sentiment":"neutral","sentiment_score":0.25289151072502136},{"word":"contract","start":269.85,"end":270.35,"confidence":0.97436523,"punctuated_word":"contract.","sentiment":"neutral","sentiment_score":0.21099823713302612},{"word":"so","start":270.835,"end":271.07498,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.23495285212993625},{"word":"you","start":271.07498,"end":271.155,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.19124385714530945},{"word":"are","start":271.155,"end":271.555,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.21507064998149872},{"word":"guessing","start":271.555,"end":272.055,"confidence":0.7480469,"punctuated_word":"guessing","sentiment":"neutral","sentiment_score":0.21609589457511905},{"word":"the","start":272.275,"end":272.675,"confidence":0.9941406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.2609322965145111},{"word":"month","start":272.675,"end":273.07498,"confidence":0.9604492,"punctuated_word":"month","sentiment":"neutral","sentiment_score":0.30907952785491943},{"word":"free","start":273.07498,"end":273.57498,"confidence":0.9550781,"punctuated_word":"free.","sentiment":"neutral","sentiment_score":0.20003081858158112},{"word":"so","start":273.63498,"end":273.875,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.18711087107658383},{"word":"your","start":273.875,"end":274.275,"confidence":0.9223633,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.18192684650421145},{"word":"one","start":274.275,"end":274.51498,"confidence":0.9580078,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.1658010333776474},{"word":"month","start":274.51498,"end":274.835,"confidence":0.99609375,"punctuated_word":"month","sentiment":"neutral","sentiment_score":0.2363971471786499},{"word":"free","start":274.835,"end":275.07498,"confidence":0.9404297,"punctuated_word":"free","sentiment":"neutral","sentiment_score":0.1987069696187973},{"word":"is","start":275.07498,"end":275.235,"confidence":0.984375,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.25720253586769104},{"word":"thirty","start":275.235,"end":275.555,"confidence":1.0,"punctuated_word":"thirty","sentiment":"neutral","sentiment_score":0.21937257051467896},{"word":"days","start":275.555,"end":275.875,"confidence":0.9921875,"punctuated_word":"days.","sentiment":"neutral","sentiment_score":0.09711766242980956},{"word":"right","start":275.875,"end":276.375,"confidence":0.9995117,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":0.013308048248291016},{"word":"so","start":276.595,"end":276.835,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.006449516396969557},{"word":"it","start":276.835,"end":277.07498,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.006948553025722504},{"word":"runs","start":277.07498,"end":277.57498,"confidence":0.90722656,"punctuated_word":"runs","sentiment":"neutral","sentiment_score":0.004494954831898212},{"word":"june","start":278.115,"end":278.525,"confidence":0.98828125,"punctuated_word":"June","sentiment":"neutral","sentiment_score":0.008168081752955914},{"word":"19","start":278.525,"end":278.935,"confidence":0.98828125,"punctuated_word":"19","sentiment":"neutral","sentiment_score":0.01109386421740055},{"word":"to","start":279.555,"end":279.79498,"confidence":0.99609375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.007177242077887058},{"word":"july","start":279.79498,"end":280.32498,"confidence":0.96643066,"punctuated_word":"July","sentiment":"neutral","sentiment_score":0.007801090367138386},{"word":"19","start":280.32498,"end":280.85498,"confidence":0.96643066,"punctuated_word":"19.","sentiment":"neutral","sentiment_score":0.011169936507940292},{"word":"that","start":281.07498,"end":281.395,"confidence":1.0,"punctuated_word":"That","sentiment":"neutral","sentiment_score":0.005124533548951149},{"word":"is","start":281.395,"end":281.63498,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.00481702946126461},{"word":"thirty","start":281.63498,"end":282.03497,"confidence":1.0,"punctuated_word":"thirty","sentiment":"neutral","sentiment_score":0.008323428221046925},{"word":"days","start":282.03497,"end":282.53497,"confidence":0.98999023,"punctuated_word":"days.","sentiment":"neutral","sentiment_score":0.005379782058298588},{"word":"and","start":282.93,"end":283.09,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.0030128248035907745},{"word":"then","start":283.09,"end":283.59,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.008593791164457798},{"word":"from","start":283.89,"end":284.21,"confidence":0.96435547,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.00974303763359785},{"word":"july","start":284.21,"end":284.78,"confidence":0.99853516,"punctuated_word":"July","sentiment":"neutral","sentiment_score":-0.0003406386822462082},{"word":"19","start":284.78,"end":285.35,"confidence":0.99853516,"punctuated_word":"19","sentiment":"neutral","sentiment_score":0.0019477130845189097},{"word":"to","start":285.89,"end":286.13,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.01135852374136448},{"word":"august","start":286.13,"end":286.73,"confidence":0.9995117,"punctuated_word":"August","sentiment":"neutral","sentiment_score":-0.0009348029270768166},{"word":"20","start":286.73,"end":287.33002,"confidence":0.9995117,"punctuated_word":"20","sentiment":"neutral","sentiment_score":0.0021122749894857407},{"word":"or","start":287.33002,"end":287.83002,"confidence":0.84765625,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.003335624933242798},{"word":"july","start":288.37,"end":288.77,"confidence":0.92578125,"punctuated_word":"July","sentiment":"neutral","sentiment_score":-0.001474631950259209},{"word":"i'm","start":289.01,"end":289.25,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.03050091490149498},{"word":"sorry","start":289.25,"end":289.65,"confidence":0.89819336,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.027666931971907616},{"word":"july","start":289.65,"end":290.14,"confidence":1.0,"punctuated_word":"July","sentiment":"neutral","sentiment_score":-0.0051195695996284485},{"word":"20","start":290.14,"end":290.63,"confidence":1.0,"punctuated_word":"20","sentiment":"neutral","sentiment_score":0.007590355351567268},{"word":"to","start":290.69,"end":290.85,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.009279849007725716},{"word":"august","start":290.85,"end":291.34003,"confidence":0.998291,"punctuated_word":"August","sentiment":"neutral","sentiment_score":-0.002790939062833786},{"word":"20","start":291.34003,"end":291.83002,"confidence":0.998291,"punctuated_word":"20,","sentiment":"neutral","sentiment_score":0.0022435393184423447},{"word":"we","start":292.37,"end":292.77,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.011812325567007065},{"word":"credited","start":292.77,"end":293.27,"confidence":1.0,"punctuated_word":"credited","sentiment":"neutral","sentiment_score":0.038595810532569885},{"word":"your","start":293.81,"end":294.29,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.02523198351264},{"word":"upfront","start":294.29,"end":294.77,"confidence":0.69921875,"punctuated_word":"upfront","sentiment":"neutral","sentiment_score":0.020671196281909943},{"word":"payment","start":294.77,"end":295.25,"confidence":1.0,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":0.026754606515169144},{"word":"for","start":295.25,"end":295.41,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.02693559229373932},{"word":"the","start":295.41,"end":295.57,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03192700818181038},{"word":"service","start":295.57,"end":296.055,"confidence":1.0,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.0346967950463295},{"word":"because","start":296.13498,"end":296.455,"confidence":0.9921875,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.028848472982645035},{"word":"you","start":296.455,"end":296.535,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.007142458111047745},{"word":"have","start":296.535,"end":296.85498,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.013061568140983582},{"word":"the","start":296.85498,"end":297.095,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.008749481290578842},{"word":"upfront","start":297.095,"end":297.57498,"confidence":0.9428711,"punctuated_word":"upfront","sentiment":"neutral","sentiment_score":0.011183653026819227},{"word":"payment","start":297.57498,"end":297.975,"confidence":1.0,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":0.01339799165725708},{"word":"for","start":297.975,"end":298.215,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.016847606748342514},{"word":"the","start":298.215,"end":298.375,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.01858576014637947},{"word":"service","start":298.375,"end":298.85498,"confidence":1.0,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.02326660230755806},{"word":"when","start":298.85498,"end":299.095,"confidence":0.9970703,"punctuated_word":"when","sentiment":"neutral","sentiment_score":0.016935858875513077},{"word":"you","start":299.095,"end":299.335,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.019975557923316956},{"word":"sign","start":299.335,"end":299.57498,"confidence":0.88964844,"punctuated_word":"sign","sentiment":"neutral","sentiment_score":0.020359672605991364},{"word":"up","start":299.57498,"end":300.07498,"confidence":0.99902344,"punctuated_word":"up.","sentiment":"neutral","sentiment_score":0.013001160696148872},{"word":"however","start":300.535,"end":301.035,"confidence":0.99902344,"punctuated_word":"However,","sentiment":"neutral","sentiment_score":-0.10302360355854034},{"word":"the","start":301.175,"end":301.335,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1864622533321381},{"word":"reason","start":301.335,"end":301.735,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.2155018299818039},{"word":"why","start":301.735,"end":302.235,"confidence":1.0,"punctuated_word":"why","sentiment":"neutral","sentiment_score":-0.20619851350784305},{"word":"you","start":302.375,"end":302.695,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.2188798636198044},{"word":"still","start":302.695,"end":303.01498,"confidence":0.99902344,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.26151299476623535},{"word":"receive","start":303.01498,"end":303.495,"confidence":0.91015625,"punctuated_word":"receive","sentiment":"neutral","sentiment_score":-0.30369195342063904},{"word":"an","start":303.495,"end":303.815,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.2927764654159546},{"word":"invoice","start":303.815,"end":304.315,"confidence":1.0,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":-0.27055180072784424},{"word":"for","start":304.535,"end":304.695,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.2555887699127197},{"word":"this","start":304.695,"end":304.935,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.2356378138065338},{"word":"month","start":304.935,"end":305.335,"confidence":1.0,"punctuated_word":"month","sentiment":"neutral","sentiment_score":-0.19839069247245789},{"word":"is","start":305.335,"end":305.57498,"confidence":0.9970703,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.2266031950712204},{"word":"because","start":305.57498,"end":306.07498,"confidence":0.99902344,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.25035402178764343},{"word":"the","start":306.775,"end":307.275,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.25401243567466736},{"word":"full","start":307.41498,"end":307.735,"confidence":0.99902344,"punctuated_word":"full","sentiment":"neutral","sentiment_score":-0.2622818648815155},{"word":"thirty","start":307.735,"end":308.055,"confidence":1.0,"punctuated_word":"thirty","sentiment":"neutral","sentiment_score":-0.2535284459590912},{"word":"days","start":308.055,"end":308.455,"confidence":1.0,"punctuated_word":"days","sentiment":"neutral","sentiment_score":-0.26581016182899475},{"word":"was","start":308.455,"end":308.695,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.28199759125709534},{"word":"not","start":308.695,"end":308.935,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.26532283425331116},{"word":"covered","start":308.935,"end":309.435,"confidence":1.0,"punctuated_word":"covered","sentiment":"neutral","sentiment_score":-0.25558143854141235},{"word":"because","start":309.97,"end":310.29,"confidence":0.9951172,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.26866933703422546},{"word":"you've","start":310.29,"end":310.79,"confidence":0.9914551,"punctuated_word":"you've","sentiment":"neutral","sentiment_score":-0.2382131069898605},{"word":"started","start":310.93,"end":311.43,"confidence":0.99902344,"punctuated_word":"started","sentiment":"neutral","sentiment_score":-0.2399846613407135},{"word":"middle","start":311.65,"end":311.97,"confidence":0.9980469,"punctuated_word":"middle","sentiment":"neutral","sentiment_score":-0.23149529099464417},{"word":"of","start":311.97,"end":312.21,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.22381842136383057},{"word":"the","start":312.21,"end":312.37,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.18344689905643463},{"word":"month","start":312.37,"end":312.87,"confidence":0.99609375,"punctuated_word":"month.","sentiment":"neutral","sentiment_score":-0.16823679208755493},{"word":"if","start":313.01,"end":313.25,"confidence":0.99902344,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.13195005059242249},{"word":"you've","start":313.25,"end":313.75,"confidence":0.99560547,"punctuated_word":"you've","sentiment":"neutral","sentiment_score":-0.1177971363067627},{"word":"noticed","start":313.88998,"end":314.37,"confidence":0.52246094,"punctuated_word":"noticed","sentiment":"neutral","sentiment_score":-0.09402762353420258},{"word":"your","start":314.37,"end":314.69,"confidence":0.9970703,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.1967012733221054},{"word":"invoice","start":314.69,"end":315.19,"confidence":0.8989258,"punctuated_word":"invoice,","sentiment":"neutral","sentiment_score":-0.16049541532993317},{"word":"specifically","start":315.57,"end":316.07,"confidence":1.0,"punctuated_word":"specifically","sentiment":"neutral","sentiment_score":-0.1301693320274353},{"word":"page","start":316.53,"end":316.93,"confidence":0.64746094,"punctuated_word":"page","sentiment":"neutral","sentiment_score":-0.14132794737815857},{"word":"four","start":316.93,"end":317.43,"confidence":0.9838867,"punctuated_word":"four,","sentiment":"neutral","sentiment_score":-0.18139800429344177},{"word":"this","start":318.21,"end":318.45,"confidence":0.9277344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.21295671164989471},{"word":"invoice","start":318.45,"end":318.95,"confidence":1.0,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":-0.14863991737365723},{"word":"only","start":319.01,"end":319.41,"confidence":1.0,"punctuated_word":"only","sentiment":"neutral","sentiment_score":-0.1758272349834442},{"word":"cover","start":319.41,"end":319.81,"confidence":0.9921875,"punctuated_word":"cover","sentiment":"neutral","sentiment_score":-0.1101607233285904},{"word":"your","start":319.81,"end":320.31,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.11570975184440611},{"word":"internet","start":320.45,"end":320.95,"confidence":0.97314453,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.08633622527122498},{"word":"services","start":321.09,"end":321.59,"confidence":0.9980469,"punctuated_word":"services","sentiment":"neutral","sentiment_score":-0.0965493470430374},{"word":"august","start":322.225,"end":323.315,"confidence":0.9852702,"punctuated_word":"August","sentiment":"neutral","sentiment_score":-0.09742999076843262},{"word":"'31","start":323.315,"end":324.405,"confidence":0.9852702,"punctuated_word":"'31.","sentiment":"neutral","sentiment_score":-0.09619972854852676},{"word":"reason","start":324.545,"end":324.86502,"confidence":0.98095703,"punctuated_word":"Reason","sentiment":"neutral","sentiment_score":-0.07811346650123596},{"word":"why","start":324.86502,"end":325.105,"confidence":0.9980469,"punctuated_word":"why","sentiment":"neutral","sentiment_score":-0.09866901487112044},{"word":"it's","start":325.105,"end":325.345,"confidence":0.9523926,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.10259327292442322},{"word":"showing","start":325.345,"end":325.825,"confidence":1.0,"punctuated_word":"showing","sentiment":"neutral","sentiment_score":-0.09602407366037367},{"word":"$28.37","start":325.825,"end":328.24503,"confidence":0.998291,"punctuated_word":"$28.37.","sentiment":"neutral","sentiment_score":-0.076116643846035},{"word":"mm-mm","start":334.30502,"end":334.80502,"confidence":0.8996094,"punctuated_word":"Mm-mm.","sentiment":"neutral","sentiment_score":-0.03870989754796028},{"word":"oh","start":347.08,"end":347.47998,"confidence":0.9765625,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.023861151188611984},{"word":"not","start":347.47998,"end":347.72,"confidence":0.96875,"punctuated_word":"not","sentiment":"neutral","sentiment_score":0.026921182870864868},{"word":"a","start":347.72,"end":347.87997,"confidence":0.5908203,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.02749110385775566},{"word":"yes","start":348.28,"end":348.68,"confidence":0.9885254,"punctuated_word":"yes.","sentiment":"neutral","sentiment_score":0.03624320775270462},{"word":"not","start":348.68,"end":348.91998,"confidence":0.99902344,"punctuated_word":"Not","sentiment":"neutral","sentiment_score":0.1851848065853119},{"word":"a","start":348.91998,"end":349.0,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.1940881311893463},{"word":"problem","start":349.0,"end":349.47998,"confidence":0.9995117,"punctuated_word":"problem,","sentiment":"neutral","sentiment_score":0.3130146861076355},{"word":"clara","start":349.47998,"end":349.96,"confidence":0.98657227,"punctuated_word":"Clara.","sentiment":"neutral","sentiment_score":0.290939062833786},{"word":"so","start":349.96,"end":350.46,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.2337537407875061},{"word":"all","start":350.665,"end":350.905,"confidence":1.0,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.2277513742446899},{"word":"the","start":350.905,"end":351.14502,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.21270304918289185},{"word":"details","start":351.14502,"end":351.545,"confidence":1.0,"punctuated_word":"details","sentiment":"neutral","sentiment_score":0.21479372680187225},{"word":"that","start":351.545,"end":351.785,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.22422873973846436},{"word":"i","start":351.785,"end":351.945,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.2158137410879135},{"word":"explained","start":351.945,"end":352.345,"confidence":0.97509766,"punctuated_word":"explained","sentiment":"neutral","sentiment_score":0.2296283394098282},{"word":"to","start":352.345,"end":352.42502,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.2373601347208023},{"word":"you","start":352.42502,"end":352.665,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1990491598844528},{"word":"over","start":352.665,"end":352.905,"confidence":0.99902344,"punctuated_word":"over","sentiment":"neutral","sentiment_score":0.22955846786499023},{"word":"the","start":352.905,"end":353.14502,"confidence":0.5385742,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1978868544101715},{"word":"phone","start":353.14502,"end":353.465,"confidence":0.9909668,"punctuated_word":"phone,","sentiment":"neutral","sentiment_score":0.18410666286945343},{"word":"i","start":353.465,"end":353.70502,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.2493918091058731},{"word":"will","start":353.70502,"end":353.945,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.19196856021881104},{"word":"also","start":353.945,"end":354.265,"confidence":1.0,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.15970037877559662},{"word":"send","start":354.265,"end":354.505,"confidence":0.99902344,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.1341642290353775},{"word":"you","start":354.505,"end":354.825,"confidence":0.9760742,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.12341824918985368},{"word":"via","start":354.825,"end":355.14502,"confidence":1.0,"punctuated_word":"via","sentiment":"neutral","sentiment_score":0.15413635969161987},{"word":"email","start":355.14502,"end":355.545,"confidence":0.88061523,"punctuated_word":"email.","sentiment":"neutral","sentiment_score":0.14847685396671295},{"word":"in","start":355.545,"end":355.70502,"confidence":0.9760742,"punctuated_word":"In","sentiment":"neutral","sentiment_score":0.15743309259414673},{"word":"that","start":355.70502,"end":355.865,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.16579470038414},{"word":"way","start":355.865,"end":356.105,"confidence":0.96850586,"punctuated_word":"way,","sentiment":"neutral","sentiment_score":0.17099130153656006},{"word":"you","start":356.105,"end":356.345,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.19182950258255005},{"word":"do","start":356.345,"end":356.505,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.14754240214824677},{"word":"have","start":356.505,"end":356.665,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.1711226999759674},{"word":"a","start":356.665,"end":356.825,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.1540503054857254},{"word":"reference","start":356.825,"end":357.325,"confidence":1.0,"punctuated_word":"reference","sentiment":"neutral","sentiment_score":0.14445412158966064},{"word":"for","start":357.385,"end":357.545,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.11478718370199203},{"word":"you","start":357.545,"end":357.70502,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.10663008689880372},{"word":"to","start":357.70502,"end":357.945,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.10421714186668396},{"word":"review","start":357.945,"end":358.42502,"confidence":0.99853516,"punctuated_word":"review.","sentiment":"neutral","sentiment_score":0.09270050376653673},{"word":"okay","start":358.42502,"end":358.92502,"confidence":0.96777344,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.05576496943831444},{"word":"not","start":359.465,"end":359.70502,"confidence":0.99902344,"punctuated_word":"Not","sentiment":"neutral","sentiment_score":0.008052453398704529},{"word":"a","start":359.70502,"end":359.865,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.020476294681429863},{"word":"problem","start":359.865,"end":360.365,"confidence":1.0,"punctuated_word":"problem.","sentiment":"neutral","sentiment_score":0.23654654622077945},{"word":"i","start":360.505,"end":360.585,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.28126490116119385},{"word":"can","start":360.585,"end":360.825,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.31146976351737976},{"word":"do","start":360.825,"end":361.065,"confidence":0.99902344,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.29394349455833435},{"word":"that","start":361.065,"end":361.305,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.2759335935115814},{"word":"for","start":361.305,"end":361.545,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.20865753293037417},{"word":"you","start":361.545,"end":362.045,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4277458786964417},{"word":"you're","start":362.42502,"end":362.745,"confidence":0.98168945,"punctuated_word":"You're","sentiment":"positive","sentiment_score":0.4165470004081726},{"word":"welcome","start":362.745,"end":363.225,"confidence":0.99658203,"punctuated_word":"welcome.","sentiment":"positive","sentiment_score":0.4779009222984314},{"word":"and","start":363.225,"end":363.385,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.2819874584674835},{"word":"then","start":363.385,"end":363.625,"confidence":0.99902344,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.2861446440219879},{"word":"if","start":363.625,"end":363.785,"confidence":0.9892578,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.27780821919441223},{"word":"you","start":363.785,"end":363.945,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.25978368520736694},{"word":"do","start":363.945,"end":364.105,"confidence":0.99902344,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.2377448529005051},{"word":"have","start":364.105,"end":364.265,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.26989415287971497},{"word":"a","start":364.265,"end":364.42502,"confidence":0.51416016,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.23956626653671265},{"word":"time","start":364.42502,"end":364.665,"confidence":0.9863281,"punctuated_word":"time,","sentiment":"neutral","sentiment_score":0.24078130722045896},{"word":"if","start":364.665,"end":364.825,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.330183744430542},{"word":"you","start":364.825,"end":364.905,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.30212175846099854},{"word":"have","start":364.905,"end":365.14502,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.3044571280479431},{"word":"any","start":365.14502,"end":365.385,"confidence":0.99902344,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.30962032079696655},{"word":"further","start":365.385,"end":365.785,"confidence":1.0,"punctuated_word":"further","sentiment":"neutral","sentiment_score":0.2641679048538208},{"word":"questions","start":365.785,"end":366.285,"confidence":0.99658203,"punctuated_word":"questions,","sentiment":"neutral","sentiment_score":0.2581188380718231},{"word":"just","start":366.5,"end":366.82,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.3099174499511719},{"word":"let","start":366.82,"end":366.90002,"confidence":1.0,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.30729201436042786},{"word":"us","start":366.90002,"end":367.14,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.271975576877594},{"word":"know","start":367.14,"end":367.62003,"confidence":0.8022461,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":0.3091355264186859},{"word":"and","start":367.62003,"end":367.86002,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.3042201101779938},{"word":"we'll","start":367.86002,"end":368.1,"confidence":0.99853516,"punctuated_word":"we'll","sentiment":"neutral","sentiment_score":0.3240707814693451},{"word":"be","start":368.1,"end":368.26,"confidence":1.0,"punctuated_word":"be","sentiment":"positive","sentiment_score":0.3552344739437103},{"word":"more","start":368.26,"end":368.42,"confidence":1.0,"punctuated_word":"more","sentiment":"positive","sentiment_score":0.4024755358695984},{"word":"than","start":368.42,"end":368.66,"confidence":1.0,"punctuated_word":"than","sentiment":"positive","sentiment_score":0.4462102949619293},{"word":"happy","start":368.66,"end":368.98,"confidence":1.0,"punctuated_word":"happy","sentiment":"positive","sentiment_score":0.46980535984039307},{"word":"to","start":368.98,"end":369.14,"confidence":0.99902344,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.4177056849002838},{"word":"assist","start":369.14,"end":369.46002,"confidence":1.0,"punctuated_word":"assist","sentiment":"positive","sentiment_score":0.37502533197402954},{"word":"you","start":369.46002,"end":369.7,"confidence":0.9641113,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.30369144678115845},{"word":"either","start":369.7,"end":370.1,"confidence":0.99902344,"punctuated_word":"Either","sentiment":"neutral","sentiment_score":0.05293121933937073},{"word":"just","start":370.1,"end":370.34003,"confidence":0.9472656,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.0777888298034668},{"word":"send","start":370.34003,"end":370.58002,"confidence":0.99902344,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.05518631264567375},{"word":"me","start":370.58002,"end":370.74002,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.05547067150473595},{"word":"an","start":370.74002,"end":370.98,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.07643777132034302},{"word":"email","start":370.98,"end":371.38,"confidence":0.8317871,"punctuated_word":"email.","sentiment":"neutral","sentiment_score":0.08850887417793274},{"word":"definitely","start":371.38,"end":371.88,"confidence":0.95751953,"punctuated_word":"Definitely,","sentiment":"neutral","sentiment_score":0.13810554146766665},{"word":"i","start":372.18002,"end":372.34003,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.13448701798915863},{"word":"will","start":372.34003,"end":372.66,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.12992790341377258},{"word":"response","start":372.66,"end":373.06003,"confidence":0.7495117,"punctuated_word":"response","sentiment":"neutral","sentiment_score":0.15182320773601532},{"word":"to","start":373.06003,"end":373.22,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1357990801334381},{"word":"you","start":373.22,"end":373.46002,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.1230754405260086},{"word":"okay","start":373.46002,"end":373.96002,"confidence":0.9970703,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.08093269169330597},{"word":"uh-huh","start":375.54,"end":375.7,"confidence":0.8004883,"punctuated_word":"Uh-huh.","sentiment":"neutral","sentiment_score":0.2408478558063507},{"word":"sure","start":375.7,"end":375.94,"confidence":0.91015625,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.27788349986076355},{"word":"thank","start":375.94,"end":376.18002,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4827870726585388},{"word":"you","start":376.18002,"end":376.42,"confidence":0.99609375,"punctuated_word":"you,","sentiment":"positive","sentiment_score":0.5040347576141357},{"word":"clara","start":376.42,"end":376.92,"confidence":0.99609375,"punctuated_word":"Clara.","sentiment":"positive","sentiment_score":0.4900608956813812},{"word":"have","start":376.98,"end":377.14,"confidence":1.0,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.617379367351532},{"word":"a","start":377.14,"end":377.22,"confidence":1.0,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.5915591716766357},{"word":"good","start":377.22,"end":377.46002,"confidence":1.0,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.5315974354743958},{"word":"one","start":377.46002,"end":377.62003,"confidence":0.8745117,"punctuated_word":"one,","sentiment":"positive","sentiment_score":0.5394200682640076},{"word":"and","start":377.62003,"end":377.78,"confidence":1.0,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.5256033539772034},{"word":"be","start":377.78,"end":378.1,"confidence":1.0,"punctuated_word":"be","sentiment":"positive","sentiment_score":0.5385954976081848},{"word":"safe","start":378.1,"end":378.6,"confidence":0.9995117,"punctuated_word":"safe.","sentiment":"positive","sentiment_score":0.4594435691833496},{"word":"thank","start":379.88293,"end":380.12292,"confidence":0.98291016,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4193706512451172},{"word":"you","start":380.12292,"end":380.52295,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.36703574657440186},{"word":"bye","start":380.52295,"end":380.68292,"confidence":0.99902344,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.20975029468536377},{"word":"bye","start":380.68292,"end":381.18292,"confidence":0.99902344,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.20740634202957153}],"paragraphs":{"transcript":"\nThis is Airtel accounts. Am I speaking to miss Claritan? Hi. How are you today? That's great to hear.\n\nI'm fine. Thank you so much for giving me a callback. My name is Melissa Clara. I'm from Airtel accounts department. We're just reaching out in reference to your submitted support ticket, and we would like to clarify which extra fees are you referring with so we can provide you the appropriate information to further assist you.\n\nSo which fees are you referring with? Yes. This is your Internet service provider, Airtel. Yes. You said on the email that what can you do?\n\nLet me just go back. Text your Oh, okay. Mm-mm. Mhmm. Yeah.\n\nI got it now. Thank you so much for clarifying your question. So, Clara, you are referring with the recent invoice you received 08/01/2026 amounting to $28.37. Right? Okay.\n\nGot it. One moment. Let me just go here. That way we can sort this out for you. Just bear with me.\n\nAlright? I'm just pulling out some records here. Okay. Payment. Payment.\n\nAlright. So, Clara, as per our review here, we received your activation order, 06/19/2026. You made the up front payment for your plan, which is 76 dollars 95¢, and then the $20 six month contract. Okay. And then since you sign up for six month contract, you are eligible to get our offers, like, first month free and then the 15% discount for six months as well.\n\nSo, technically, I do see on here that your first month free runs from June 19 to July 19, so that is thirty days. And then the a fraud payment you made credited from this billing period, July 20 to August 20. The reason why, August 1, you received the invoice $28.37 is because, there is remaining days from this month, from August 21 to '31. Reason why it's twenty eight dollars thirty seven cents. Because you've started your service in the middle of the month.\n\nReason why it's not full. And then come next month onwards, your bill will cover the full month, which is the discounted price of $76 oh, no. No. $67.96. Because mhmm.\n\nYou you there is no extra fee billed to you. This is a accurate invoice. So you join Airtel. We receive your activation June 19. You have an upfront payment, and then you sign up for a six months contract.\n\nSo you are guessing the month free. So your one month free is thirty days. Right? So it runs June 19 to July 19. That is thirty days.\n\nAnd then from July 19 to August 20 or July I'm sorry. July 20 to August 20, we credited your upfront payment for the service because you have the upfront payment for the service when you sign up. However, the reason why you still receive an invoice for this month is because the full thirty days was not covered because you've started middle of the month. If you've noticed your invoice, specifically page four, this invoice only cover your Internet services August '31. Reason why it's showing $28.37.\n\nMm-mm. Oh, not a yes. Not a problem, Clara. So all the details that I explained to you over the phone, I will also send you via email. In that way, you do have a reference for you to review.\n\nOkay? Not a problem. I can do that for you. You're welcome. And then if you do have a time, if you have any further questions, just let us know, and we'll be more than happy to assist you.\n\nEither just send me an email. Definitely, I will response to you. Okay? Uh-huh. Sure.\n\nThank you, Clara. Have a good one, and be safe. Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"This is Airtel accounts.","start":0.24,"end":1.9399999,"sentiment":"neutral","sentiment_score":0.0014082783600315452},{"text":"Am I speaking to miss Claritan?","start":2.48,"end":4.66,"sentiment":"neutral","sentiment_score":0.0019989643866817155},{"text":"Hi.","start":6.8799996,"end":7.2799997,"sentiment":"neutral","sentiment_score":0.13184235990047455},{"text":"How are you today?","start":7.2799997,"end":8.34,"sentiment":"neutral","sentiment_score":0.2591911405324936},{"text":"That's great to hear.","start":10.16,"end":11.12,"sentiment":"positive","sentiment_score":0.5874706655740738}],"sentiment":"neutral","sentiment_score":0.18611139389931372,"num_words":19,"start":0.24,"end":11.12},{"sentences":[{"text":"I'm fine.","start":11.12,"end":11.5199995,"sentiment":"positive","sentiment_score":0.4470035284757614},{"text":"Thank you so much for giving me a callback.","start":11.5199995,"end":13.46,"sentiment":"positive","sentiment_score":0.5042563709947798},{"text":"My name is Melissa Clara.","start":13.655,"end":15.094999,"sentiment":"neutral","sentiment_score":0.15991045236587526},{"text":"I'm from Airtel accounts department.","start":15.094999,"end":16.955,"sentiment":"neutral","sentiment_score":0.17851672172546387},{"text":"We're just reaching out in reference to your submitted support ticket, and we would like to clarify which extra fees are you referring with so we can provide you the appropriate information to further assist you.","start":17.414999,"end":30.660002,"sentiment":"neutral","sentiment_score":0.09109746918289198}],"sentiment":"neutral","sentiment_score":0.18252559924465522,"num_words":57,"start":11.12,"end":30.660002},{"sentences":[{"text":"So which fees are you referring with?","start":32.96,"end":35.46,"sentiment":"neutral","sentiment_score":0.006748187355697155},{"text":"Yes.","start":47.935,"end":48.255,"sentiment":"neutral","sentiment_score":0.012147784233093262},{"text":"This is your Internet service provider, Airtel.","start":48.255,"end":52.035,"sentiment":"neutral","sentiment_score":0.006114978742386613},{"text":"Yes.","start":59.219997,"end":59.719997,"sentiment":"neutral","sentiment_score":0.01184853445738554},{"text":"You said on the email that what can you do?","start":59.94,"end":64.68,"sentiment":"neutral","sentiment_score":-0.002671116590499878}],"sentiment":"neutral","sentiment_score":0.003358742902771785,"num_words":26,"start":32.96,"end":64.68},{"sentences":[{"text":"Let me just go back.","start":65.06,"end":66.52,"sentiment":"neutral","sentiment_score":-0.005491056852042675},{"text":"Text your Oh, okay.","start":68.659996,"end":72.655,"sentiment":"neutral","sentiment_score":-0.0005934888031333685},{"text":"Mm-mm.","start":77.115,"end":77.615,"sentiment":"neutral","sentiment_score":0.0025009314995259047},{"text":"Mhmm.","start":77.995,"end":78.495,"sentiment":"neutral","sentiment_score":-0.016275275498628616},{"text":"Yeah.","start":84.18,"end":84.420006,"sentiment":"neutral","sentiment_score":0.017845604568719864}],"sentiment":"neutral","sentiment_score":-0.0021464982419274747,"num_words":12,"start":65.06,"end":84.420006},{"sentences":[{"text":"I got it now.","start":84.420006,"end":85.54,"sentiment":"neutral","sentiment_score":0.038524121046066284},{"text":"Thank you so much for clarifying your question.","start":85.54,"end":87.72,"sentiment":"neutral","sentiment_score":0.242911571636796},{"text":"So, Clara, you are referring with the recent invoice you received 08/01/2026 amounting to $28.37.","start":88.020004,"end":98.26,"sentiment":"neutral","sentiment_score":0.0436408057808876},{"text":"Right?","start":98.26,"end":98.76,"sentiment":"neutral","sentiment_score":0.039261315017938614},{"text":"Okay.","start":100.135,"end":100.615,"sentiment":"neutral","sentiment_score":0.05752328783273697}],"sentiment":"neutral","sentiment_score":0.09823399127043526,"num_words":29,"start":84.420006,"end":100.615},{"sentences":[{"text":"Got it.","start":100.615,"end":101.015,"sentiment":"neutral","sentiment_score":0.0668090432882309},{"text":"One moment.","start":101.015,"end":101.735,"sentiment":"neutral","sentiment_score":0.03909522667527199},{"text":"Let me just go here.","start":101.735,"end":104.775,"sentiment":"neutral","sentiment_score":0.04783228561282158},{"text":"That way we can sort this out for you.","start":104.775,"end":107.195,"sentiment":"neutral","sentiment_score":0.1062909538547198},{"text":"Just bear with me.","start":107.335,"end":108.135,"sentiment":"neutral","sentiment_score":0.038303786888718605}],"sentiment":"neutral","sentiment_score":0.0709456227381121,"num_words":22,"start":100.615,"end":108.135},{"sentences":[{"text":"Alright?","start":108.135,"end":108.635,"sentiment":"neutral","sentiment_score":0.033411093056201935},{"text":"I'm just pulling out some records here.","start":108.695,"end":111.035,"sentiment":"neutral","sentiment_score":0.0028085543641022275},{"text":"Okay.","start":113.17,"end":113.67,"sentiment":"neutral","sentiment_score":0.01100556179881096},{"text":"Payment.","start":117.33,"end":117.83,"sentiment":"neutral","sentiment_score":0.003454129211604595},{"text":"Payment.","start":120.69,"end":121.19,"sentiment":"neutral","sentiment_score":0.007623155601322651}],"sentiment":"neutral","sentiment_score":0.00683216547424143,"num_words":11,"start":108.135,"end":121.19},{"sentences":[{"text":"Alright.","start":127.854996,"end":128.355,"sentiment":"neutral","sentiment_score":0.01328828651458025},{"text":"So, Clara, as per our review here, we received your activation order, 06/19/2026.","start":128.415,"end":135.475,"sentiment":"neutral","sentiment_score":0.12361151151932202},{"text":"You made the up front payment for your plan, which is 76 dollars 95¢, and then the $20 six month contract.","start":135.69499,"end":147.94,"sentiment":"neutral","sentiment_score":0.15268331542611122},{"text":"Okay.","start":150.0,"end":150.48,"sentiment":"neutral","sentiment_score":0.2509234547615051},{"text":"And then since you sign up for six month contract, you are eligible to get our offers, like, first month free and then the 15% discount for six months as well.","start":150.48,"end":166.345,"sentiment":"positive","sentiment_score":0.3779386882820437}],"sentiment":"neutral","sentiment_score":0.25213525812564924,"num_words":67,"start":127.854996,"end":166.345},{"sentences":[{"text":"So, technically, I do see on here that your first month free runs from June 19 to July 19, so that is thirty days.","start":166.565,"end":178.64,"sentiment":"neutral","sentiment_score":0.16795439940566817},{"text":"And then the a fraud payment you made credited from this billing period, July 20 to August 20.","start":179.1,"end":187.565,"sentiment":"negative","sentiment_score":-0.33565164026286864},{"text":"The reason why, August 1, you received the invoice $28.37 is because, there is remaining days from this month, from August 21 to '31.","start":188.105,"end":202.45,"sentiment":"neutral","sentiment_score":-0.12089802511036396},{"text":"Reason why it's twenty eight dollars thirty seven cents.","start":202.75,"end":205.81,"sentiment":"neutral","sentiment_score":-0.03485143474406666},{"text":"Because you've started your service in the middle of the month.","start":207.15,"end":213.025,"sentiment":"neutral","sentiment_score":0.0077869544991038065}],"sentiment":"neutral","sentiment_score":-0.05977189482384643,"num_words":86,"start":166.565,"end":213.025},{"sentences":[{"text":"Reason why it's not full.","start":213.645,"end":215.505,"sentiment":"neutral","sentiment_score":-0.226549930870533},{"text":"And then come next month onwards, your bill will cover the full month, which is the discounted price of $76 oh, no.","start":215.885,"end":228.63,"sentiment":"neutral","sentiment_score":0.052276152609424156},{"text":"No.","start":228.63,"end":228.87001,"sentiment":"neutral","sentiment_score":-0.018503904342651367},{"text":"$67.96.","start":228.87001,"end":231.13,"sentiment":"neutral","sentiment_score":0.016287459060549736},{"text":"Because mhmm.","start":232.79001,"end":237.45001,"sentiment":"neutral","sentiment_score":0.02890190575271845}],"sentiment":"neutral","sentiment_score":0.0023520344928387674,"num_words":31,"start":213.645,"end":237.45001},{"sentences":[{"text":"You you there is no extra fee billed to you.","start":252.50499,"end":257.69,"sentiment":"positive","sentiment_score":0.36228992640972135},{"text":"This is a accurate invoice.","start":257.69,"end":259.69,"sentiment":"positive","sentiment_score":0.5598348319530487},{"text":"So you join Airtel.","start":259.69,"end":261.95,"sentiment":"positive","sentiment_score":0.36429019272327423},{"text":"We receive your activation June 19.","start":262.41,"end":265.71002,"sentiment":"positive","sentiment_score":0.34857433040936786},{"text":"You have an upfront payment, and then you sign up for a six months contract.","start":265.93002,"end":270.35,"sentiment":"neutral","sentiment_score":0.24143069982528687}],"sentiment":"positive","sentiment_score":0.3398035168647766,"num_words":40,"start":252.50499,"end":270.35},{"sentences":[{"text":"So you are guessing the month free.","start":270.835,"end":273.57498,"sentiment":"neutral","sentiment_score":0.23248655668326787},{"text":"So your one month free is thirty days.","start":273.63498,"end":275.875,"sentiment":"neutral","sentiment_score":0.19295445457100868},{"text":"Right?","start":275.875,"end":276.375,"sentiment":"neutral","sentiment_score":0.013308048248291016},{"text":"So it runs June 19 to July 19.","start":276.595,"end":280.85498,"sentiment":"neutral","sentiment_score":0.00791290489723906},{"text":"That is thirty days.","start":281.07498,"end":282.53497,"sentiment":"neutral","sentiment_score":0.005911193322390318}],"sentiment":"neutral","sentiment_score":0.1168320569309539,"num_words":28,"start":270.835,"end":282.53497},{"sentences":[{"text":"And then from July 19 to August 20 or July I'm sorry.","start":282.93,"end":289.65,"sentiment":"neutral","sentiment_score":-0.007741811219602823},{"text":"July 20 to August 20, we credited your upfront payment for the service because you have the upfront payment for the service when you sign up.","start":289.65,"end":300.07498,"sentiment":"neutral","sentiment_score":0.015269232627290946},{"text":"However, the reason why you still receive an invoice for this month is because the full thirty days was not covered because you've started middle of the month.","start":300.535,"end":312.87,"sentiment":"neutral","sentiment_score":-0.23634189473731176},{"text":"If you've noticed your invoice, specifically page four, this invoice only cover your Internet services August '31.","start":313.01,"end":324.405,"sentiment":"neutral","sentiment_score":-0.13492214197621627},{"text":"Reason why it's showing $28.37.","start":324.545,"end":328.24503,"sentiment":"neutral","sentiment_score":-0.09030329436063766}],"sentiment":"neutral","sentiment_score":-0.102939404822378,"num_words":88,"start":282.93,"end":328.24503},{"sentences":[{"text":"Mm-mm.","start":334.30502,"end":334.80502,"sentiment":"neutral","sentiment_score":-0.03870989754796028},{"text":"Oh, not a yes.","start":347.08,"end":348.68,"sentiment":"neutral","sentiment_score":0.028629161417484283},{"text":"Not a problem, Clara.","start":348.68,"end":349.96,"sentiment":"neutral","sentiment_score":0.24580667167901993},{"text":"So all the details that I explained to you over the phone, I will also send you via email.","start":349.96,"end":355.545,"sentiment":"neutral","sentiment_score":0.19831002268352008},{"text":"In that way, you do have a reference for you to review.","start":355.545,"end":358.42502,"sentiment":"neutral","sentiment_score":0.14346275354425111}],"sentiment":"neutral","sentiment_score":0.16371192270889878,"num_words":40,"start":334.30502,"end":358.42502},{"sentences":[{"text":"Okay?","start":358.42502,"end":358.92502,"sentiment":"neutral","sentiment_score":0.05576496943831444},{"text":"Not a problem.","start":359.465,"end":360.365,"sentiment":"neutral","sentiment_score":0.08835843143363793},{"text":"I can do that for you.","start":360.505,"end":362.045,"sentiment":"neutral","sentiment_score":0.29983586072921753},{"text":"You're welcome.","start":362.42502,"end":363.225,"sentiment":"positive","sentiment_score":0.447223961353302},{"text":"And then if you do have a time, if you have any further questions, just let us know, and we'll be more than happy to assist you.","start":363.225,"end":369.7,"sentiment":"neutral","sentiment_score":0.3133014766154466}],"sentiment":"neutral","sentiment_score":0.29419085178046656,"num_words":39,"start":358.42502,"end":369.7},{"sentences":[{"text":"Either just send me an email.","start":369.7,"end":371.38,"sentiment":"neutral","sentiment_score":0.0677206131319205},{"text":"Definitely, I will response to you.","start":371.38,"end":373.46002,"sentiment":"neutral","sentiment_score":0.13553636521100998},{"text":"Okay?","start":373.46002,"end":373.96002,"sentiment":"neutral","sentiment_score":0.08093269169330597},{"text":"Uh-huh.","start":375.54,"end":375.7,"sentiment":"neutral","sentiment_score":0.2408478558063507},{"text":"Sure.","start":375.7,"end":375.94,"sentiment":"neutral","sentiment_score":0.27788349986076355}],"sentiment":"neutral","sentiment_score":0.12128039449453354,"num_words":15,"start":369.7,"end":375.94},{"sentences":[{"text":"Thank you, Clara.","start":375.94,"end":376.92,"sentiment":"positive","sentiment_score":0.49229424198468524},{"text":"Have a good one, and be safe.","start":376.98,"end":378.6,"sentiment":"positive","sentiment_score":0.5433712090764727},{"text":"Thank you.","start":379.88293,"end":380.52295,"sentiment":"positive","sentiment_score":0.3932031989097595},{"text":"Bye bye.","start":380.52295,"end":381.18292,"sentiment":"neutral","sentiment_score":0.20857831835746765}],"sentiment":"positive","sentiment_score":0.46314601600170135,"num_words":14,"start":375.94,"end":381.18292}]}}]},{"alternatives":[{"transcript":"Yeah. I am. I'm Clara. Hi. I'm good. Thanks. How are you? Mhmm. Yeah. Sure. Yeah. Oh, Richard Ferry. I think so are you calling for the the Internet support one? Oh, yeah. So I just I just send you send you guys the support team, the email. Did you see that? Yeah. With the with the with the I think with the 28, yeah, extra fee. Because I saw that I saw that our plan, like, my plan covers everything in a month, And I and I don't know, like, where's the extract extract fee comes from. Yep. Yes. Mhmm. Mhmm. Oh. Uh-huh. So are you mean that because it's the half month's price? And so you guys only, like I I only need to pay for, like, half month's price instead of the full month. And from the from the August for this month, I don't need to pay any extra fee. Is it correct? Okay. I kind of got you. And I'm I'm sorry. I'm quite busy right now. So can you just simply, like, send me back the email and just clarify what's the reason in case I don't remember later on? And I will definitely pay that before the due date. Is it alright? Yeah. Sure. Thank you so much. Thank you. Thank you so much. Yeah. Sure. Yes. Sure. Thank you so much. Thank you. You too. Bye. K. Bye bye.","confidence":0.99316406,"words":[{"word":"yeah","start":5.52,"end":5.8399997,"confidence":0.98706055,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0210946686565876},{"word":"i","start":5.8399997,"end":6.0,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.02510995417833328},{"word":"am","start":6.0,"end":6.24,"confidence":0.8371582,"punctuated_word":"am.","sentiment":"neutral","sentiment_score":0.02421991154551506},{"word":"i'm","start":6.24,"end":6.3999996,"confidence":0.87841797,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.026397747918963432},{"word":"clara","start":6.3999996,"end":6.8999996,"confidence":0.9277344,"punctuated_word":"Clara.","sentiment":"neutral","sentiment_score":0.03934964537620544},{"word":"hi","start":7.12,"end":7.62,"confidence":0.9790039,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.18964894115924835},{"word":"i'm","start":8.639999,"end":8.96,"confidence":0.77612305,"punctuated_word":"I'm","sentiment":"positive","sentiment_score":0.4336176812648773},{"word":"good","start":8.96,"end":9.28,"confidence":0.9975586,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.4900015890598297},{"word":"thanks","start":9.28,"end":9.599999,"confidence":0.9980469,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.5459744930267334},{"word":"how","start":9.599999,"end":9.76,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.32534822821617126},{"word":"are","start":9.76,"end":9.92,"confidence":0.99902344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.26544255018234253},{"word":"you","start":9.92,"end":10.42,"confidence":0.99902344,"punctuated_word":"you?","sentiment":"positive","sentiment_score":0.337920606136322},{"word":"mhmm","start":22.285,"end":22.785,"confidence":0.9753418,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.09206078201532364},{"word":"yeah","start":29.710001,"end":30.11,"confidence":0.7175293,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.06644555181264877},{"word":"sure","start":30.11,"end":30.61,"confidence":0.9970703,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.04641392454504967},{"word":"yeah","start":31.07,"end":31.57,"confidence":0.91796875,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.020077358931303024},{"word":"oh","start":36.59,"end":36.99,"confidence":0.78100586,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.009350432083010674},{"word":"richard","start":36.99,"end":37.47,"confidence":0.55566406,"punctuated_word":"Richard","sentiment":"neutral","sentiment_score":0.008179128170013428},{"word":"ferry","start":37.47,"end":37.97,"confidence":0.84277344,"punctuated_word":"Ferry.","sentiment":"neutral","sentiment_score":0.0032183246221393347},{"word":"i","start":40.190002,"end":40.27,"confidence":0.88183594,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0038769394159317017},{"word":"think","start":40.27,"end":40.77,"confidence":0.99902344,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.006677843630313873},{"word":"so","start":41.785,"end":42.105,"confidence":0.9951172,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.004393327981233597},{"word":"are","start":42.105,"end":42.265,"confidence":0.984375,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.004300791770219803},{"word":"you","start":42.265,"end":42.344997,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.002813125029206276},{"word":"calling","start":42.344997,"end":42.844997,"confidence":0.9970703,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":-0.003875253722071648},{"word":"for","start":43.465,"end":43.965,"confidence":0.9472656,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.0024475622922182083},{"word":"the","start":44.105,"end":44.605,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0016962941735982897},{"word":"the","start":44.985,"end":45.065,"confidence":0.87597656,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.00022860616445541385},{"word":"internet","start":45.065,"end":45.565,"confidence":0.9790039,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.003915952518582344},{"word":"support","start":45.945,"end":46.445,"confidence":0.97509766,"punctuated_word":"support","sentiment":"neutral","sentiment_score":-0.0007814578711986542},{"word":"one","start":46.504997,"end":47.004997,"confidence":0.9885254,"punctuated_word":"one?","sentiment":"neutral","sentiment_score":0.004460474476218224},{"word":"oh","start":51.945,"end":52.184998,"confidence":0.99316406,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.01355556957423687},{"word":"yeah","start":52.184998,"end":52.684998,"confidence":0.98291016,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.008987681940197945},{"word":"so","start":53.06,"end":53.22,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.0006669946014881134},{"word":"i","start":53.22,"end":53.46,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0034810099750757217},{"word":"just","start":53.46,"end":53.78,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.003442820161581039},{"word":"i","start":53.78,"end":53.94,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0016894284635782242},{"word":"just","start":53.94,"end":54.26,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.01495167426764965},{"word":"send","start":54.26,"end":54.76,"confidence":0.5878906,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.005494365468621254},{"word":"you","start":55.14,"end":55.3,"confidence":0.8701172,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.004483470693230629},{"word":"send","start":55.3,"end":55.62,"confidence":0.81640625,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.00736771896481514},{"word":"you","start":55.62,"end":55.78,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.010721739381551744},{"word":"guys","start":55.78,"end":56.18,"confidence":0.9970703,"punctuated_word":"guys","sentiment":"neutral","sentiment_score":0.02193090319633484},{"word":"the","start":56.18,"end":56.42,"confidence":0.9658203,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.01586553081870079},{"word":"support","start":56.42,"end":56.739998,"confidence":0.95410156,"punctuated_word":"support","sentiment":"neutral","sentiment_score":0.009314708411693571},{"word":"team","start":56.739998,"end":57.059998,"confidence":0.8249512,"punctuated_word":"team,","sentiment":"neutral","sentiment_score":0.007685093209147453},{"word":"the","start":57.059998,"end":57.22,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.012020610272884367},{"word":"email","start":57.22,"end":57.7,"confidence":0.99853516,"punctuated_word":"email.","sentiment":"neutral","sentiment_score":0.00511129479855299},{"word":"did","start":57.7,"end":57.94,"confidence":0.9980469,"punctuated_word":"Did","sentiment":"neutral","sentiment_score":0.001713484525680542},{"word":"you","start":57.94,"end":58.1,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.005950033664703369},{"word":"see","start":58.1,"end":58.26,"confidence":0.9921875,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.006981564685702324},{"word":"that","start":58.26,"end":58.76,"confidence":1.0,"punctuated_word":"that?","sentiment":"neutral","sentiment_score":0.008084628731012344},{"word":"yeah","start":65.235,"end":65.475006,"confidence":0.7661133,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0011011464521288872},{"word":"with","start":65.475006,"end":65.975006,"confidence":0.97509766,"punctuated_word":"With","sentiment":"neutral","sentiment_score":-0.007686726748943329},{"word":"the","start":66.595,"end":66.675,"confidence":0.96972656,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.00911262445151806},{"word":"with","start":66.675,"end":66.915,"confidence":0.98291016,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.0045998599380254745},{"word":"the","start":66.915,"end":67.315,"confidence":0.98291016,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0027081910520792007},{"word":"with","start":67.315,"end":67.715004,"confidence":0.5371094,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.0010652728378772736},{"word":"the","start":67.715004,"end":68.115005,"confidence":0.8964844,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0002594944089651108},{"word":"i","start":68.355,"end":68.435005,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.002693530172109604},{"word":"think","start":68.435005,"end":68.675,"confidence":0.99902344,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.003275608643889427},{"word":"with","start":68.675,"end":68.915,"confidence":0.7324219,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.003416838124394417},{"word":"the","start":68.915,"end":69.155,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.005145758390426636},{"word":"28","start":69.155,"end":69.955,"confidence":0.7958374,"punctuated_word":"28,","sentiment":"neutral","sentiment_score":0.004478294402360916},{"word":"yeah","start":69.955,"end":70.355,"confidence":0.9777832,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":-0.011224405840039252},{"word":"extra","start":70.355,"end":70.755005,"confidence":0.9951172,"punctuated_word":"extra","sentiment":"neutral","sentiment_score":-0.018721703439950943},{"word":"fee","start":70.755005,"end":71.255005,"confidence":0.9277344,"punctuated_word":"fee.","sentiment":"neutral","sentiment_score":-0.009908169507980348},{"word":"because","start":71.315,"end":71.715004,"confidence":0.98535156,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.013235338032245636},{"word":"i","start":71.715004,"end":71.955,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.008965110406279564},{"word":"saw","start":71.955,"end":72.195,"confidence":0.9921875,"punctuated_word":"saw","sentiment":"neutral","sentiment_score":-0.010336115956306458},{"word":"that","start":72.195,"end":72.695,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.005748763680458069},{"word":"i","start":72.835,"end":72.995,"confidence":0.9921875,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0019851773977279663},{"word":"saw","start":72.995,"end":73.235,"confidence":0.9980469,"punctuated_word":"saw","sentiment":"neutral","sentiment_score":-0.00859437882900238},{"word":"that","start":73.235,"end":73.475006,"confidence":0.99121094,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.009147144854068756},{"word":"our","start":73.475006,"end":73.795006,"confidence":0.9604492,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.01122073456645012},{"word":"plan","start":73.795006,"end":74.275,"confidence":0.8469238,"punctuated_word":"plan,","sentiment":"neutral","sentiment_score":-0.009105363860726357},{"word":"like","start":74.275,"end":74.515,"confidence":0.95336914,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":3.46451997756958e-7},{"word":"my","start":74.515,"end":74.755005,"confidence":0.98828125,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.0003765523433685303},{"word":"plan","start":74.755005,"end":75.155,"confidence":0.5541992,"punctuated_word":"plan","sentiment":"neutral","sentiment_score":-0.0012070536613464355},{"word":"covers","start":75.155,"end":75.655,"confidence":0.89208984,"punctuated_word":"covers","sentiment":"neutral","sentiment_score":0.014360662549734116},{"word":"everything","start":75.795006,"end":76.295006,"confidence":1.0,"punctuated_word":"everything","sentiment":"neutral","sentiment_score":0.013304367661476135},{"word":"in","start":76.595,"end":76.83501,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.005979761481285095},{"word":"a","start":76.83501,"end":76.995,"confidence":0.9941406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0003594644367694855},{"word":"month","start":76.995,"end":77.34,"confidence":0.7470703,"punctuated_word":"month,","sentiment":"neutral","sentiment_score":0.006696300581097603},{"word":"and","start":77.659996,"end":77.899994,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.013748785480856895},{"word":"i","start":77.899994,"end":78.399994,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.01850719377398491},{"word":"and","start":79.02,"end":79.17999,"confidence":0.69921875,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.03629026561975479},{"word":"i","start":79.17999,"end":79.34,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.04874188080430031},{"word":"don't","start":79.34,"end":79.579994,"confidence":0.9980469,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.0472259446978569},{"word":"know","start":79.579994,"end":79.82,"confidence":0.9926758,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":-0.05681980401277542},{"word":"like","start":79.82,"end":80.14,"confidence":0.9995117,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.05207923799753189},{"word":"where's","start":80.14,"end":80.46,"confidence":0.7392578,"punctuated_word":"where's","sentiment":"neutral","sentiment_score":-0.03574831783771515},{"word":"the","start":80.46,"end":80.78,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.028629865497350693},{"word":"extract","start":80.78,"end":81.28,"confidence":0.48950195,"punctuated_word":"extract","sentiment":"neutral","sentiment_score":-0.042644307017326355},{"word":"extract","start":81.74,"end":82.24,"confidence":0.48754883,"punctuated_word":"extract","sentiment":"neutral","sentiment_score":-0.03612014651298523},{"word":"fee","start":82.46,"end":82.85999,"confidence":0.9980469,"punctuated_word":"fee","sentiment":"neutral","sentiment_score":-0.016949011012911797},{"word":"comes","start":82.85999,"end":83.17999,"confidence":0.9980469,"punctuated_word":"comes","sentiment":"neutral","sentiment_score":-0.04247281700372696},{"word":"from","start":83.17999,"end":83.67999,"confidence":0.984375,"punctuated_word":"from.","sentiment":"neutral","sentiment_score":-0.03145918622612953},{"word":"yep","start":88.299995,"end":88.799995,"confidence":0.9926758,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.04954123497009277},{"word":"yes","start":99.135,"end":99.635,"confidence":0.9663086,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.0486474335193634},{"word":"mhmm","start":141.49,"end":141.99,"confidence":0.9765625,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.1221434324979782},{"word":"mhmm","start":160.625,"end":161.125,"confidence":0.9361572,"punctuated_word":"Mhmm.","sentiment":"positive","sentiment_score":0.4050680696964264},{"word":"oh","start":207.62999,"end":208.12999,"confidence":0.70092773,"punctuated_word":"Oh.","sentiment":"neutral","sentiment_score":-0.0009878072887659073},{"word":"uh-huh","start":213.61499,"end":214.11499,"confidence":0.95097655,"punctuated_word":"Uh-huh.","sentiment":"neutral","sentiment_score":-0.08188184350728989},{"word":"so","start":232.20999,"end":232.61,"confidence":0.4975586,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.012086696922779083},{"word":"are","start":232.61,"end":232.76999,"confidence":0.8828125,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.007839802652597427},{"word":"you","start":232.76999,"end":232.93,"confidence":0.9863281,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0033073537051677704},{"word":"mean","start":232.93,"end":233.17,"confidence":0.98095703,"punctuated_word":"mean","sentiment":"neutral","sentiment_score":0.010466165840625765},{"word":"that","start":233.17,"end":233.67,"confidence":0.98828125,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.02783173695206642},{"word":"because","start":233.89,"end":234.29,"confidence":0.41088867,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.021351877599954605},{"word":"it's","start":234.29,"end":234.61,"confidence":0.99902344,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.025657281279563904},{"word":"the","start":234.61,"end":234.93,"confidence":0.75341797,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.049226727336645126},{"word":"half","start":234.93,"end":235.33,"confidence":0.9970703,"punctuated_word":"half","sentiment":"neutral","sentiment_score":0.012967009097337725},{"word":"month's","start":235.33,"end":235.83,"confidence":0.845459,"punctuated_word":"month's","sentiment":"neutral","sentiment_score":0.008572658523917198},{"word":"price","start":235.89,"end":236.39,"confidence":0.8249512,"punctuated_word":"price?","sentiment":"neutral","sentiment_score":0.026760520413517952},{"word":"and","start":236.985,"end":237.485,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.08460726588964462},{"word":"so","start":238.10501,"end":238.265,"confidence":0.48291016,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.11455407738685608},{"word":"you","start":238.265,"end":238.425,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.125942200422287},{"word":"guys","start":238.425,"end":238.66501,"confidence":0.99902344,"punctuated_word":"guys","sentiment":"neutral","sentiment_score":0.12100186944007874},{"word":"only","start":238.66501,"end":239.145,"confidence":0.75878906,"punctuated_word":"only,","sentiment":"neutral","sentiment_score":0.11452144384384157},{"word":"like","start":239.145,"end":239.38501,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.1397651880979538},{"word":"i","start":239.625,"end":239.865,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.1164553165435791},{"word":"i","start":239.865,"end":240.02501,"confidence":0.9633789,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.12624764442443848},{"word":"only","start":240.02501,"end":240.345,"confidence":0.99902344,"punctuated_word":"only","sentiment":"neutral","sentiment_score":0.122938372194767},{"word":"need","start":240.345,"end":240.585,"confidence":0.99902344,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.07137342542409897},{"word":"to","start":240.585,"end":240.74501,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.04665074124932289},{"word":"pay","start":240.74501,"end":241.065,"confidence":1.0,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":0.11066089570522308},{"word":"for","start":241.065,"end":241.30501,"confidence":0.99121094,"punctuated_word":"for,","sentiment":"neutral","sentiment_score":0.09651127457618712},{"word":"like","start":241.30501,"end":241.625,"confidence":1.0,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.13789691030979156},{"word":"half","start":241.625,"end":241.865,"confidence":0.99902344,"punctuated_word":"half","sentiment":"neutral","sentiment_score":0.10462917387485504},{"word":"month's","start":241.865,"end":242.265,"confidence":0.97216797,"punctuated_word":"month's","sentiment":"neutral","sentiment_score":0.12390123307704926},{"word":"price","start":242.265,"end":242.66501,"confidence":0.9970703,"punctuated_word":"price","sentiment":"neutral","sentiment_score":0.07440564781427383},{"word":"instead","start":242.66501,"end":242.985,"confidence":0.9614258,"punctuated_word":"instead","sentiment":"neutral","sentiment_score":0.08332658559083939},{"word":"of","start":242.985,"end":243.225,"confidence":0.99609375,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.11799445003271104},{"word":"the","start":243.225,"end":243.38501,"confidence":0.9951172,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.11134395003318788},{"word":"full","start":243.38501,"end":243.545,"confidence":0.35864258,"punctuated_word":"full","sentiment":"neutral","sentiment_score":0.09389599412679672},{"word":"month","start":243.545,"end":244.045,"confidence":0.7714844,"punctuated_word":"month.","sentiment":"neutral","sentiment_score":0.13142216205596924},{"word":"and","start":244.265,"end":244.585,"confidence":1.0,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.2280030697584152},{"word":"from","start":244.585,"end":244.905,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.21983300149440765},{"word":"the","start":244.905,"end":245.405,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.24200953543186188},{"word":"from","start":245.46501,"end":245.865,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.2797315716743469},{"word":"the","start":245.865,"end":246.10501,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.3236996531486511},{"word":"august","start":246.10501,"end":246.60501,"confidence":1.0,"punctuated_word":"August","sentiment":"neutral","sentiment_score":0.24231863021850583},{"word":"for","start":247.785,"end":248.02501,"confidence":0.76171875,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.32389551401138306},{"word":"this","start":248.02501,"end":248.345,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.2993825674057007},{"word":"month","start":248.345,"end":248.845,"confidence":0.99560547,"punctuated_word":"month,","sentiment":"neutral","sentiment_score":0.215640127658844},{"word":"i","start":248.905,"end":249.065,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.16109493374824524},{"word":"don't","start":249.065,"end":249.30501,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":0.12521174550056458},{"word":"need","start":249.30501,"end":249.545,"confidence":0.99902344,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.1329917460680008},{"word":"to","start":249.545,"end":249.705,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.026174575090408325},{"word":"pay","start":249.705,"end":249.865,"confidence":1.0,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":0.1237270012497902},{"word":"any","start":249.865,"end":250.365,"confidence":0.99902344,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.01535046100616455},{"word":"extra","start":250.585,"end":251.065,"confidence":0.98828125,"punctuated_word":"extra","sentiment":"neutral","sentiment_score":0.09833237528800964},{"word":"fee","start":251.065,"end":251.565,"confidence":0.7993164,"punctuated_word":"fee.","sentiment":"neutral","sentiment_score":0.09703683108091354},{"word":"is","start":251.66,"end":251.90001,"confidence":1.0,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.10594549775123596},{"word":"it","start":251.90001,"end":252.06,"confidence":0.9863281,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.1297386884689331},{"word":"correct","start":252.06,"end":252.56,"confidence":0.9995117,"punctuated_word":"correct?","sentiment":"neutral","sentiment_score":0.23176759481430056},{"word":"okay","start":329.115,"end":329.595,"confidence":0.8210449,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.04398423805832863},{"word":"i","start":329.595,"end":329.91498,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.10475261509418488},{"word":"kind","start":329.91498,"end":330.315,"confidence":0.8305664,"punctuated_word":"kind","sentiment":"neutral","sentiment_score":-0.11476842314004898},{"word":"of","start":330.315,"end":330.475,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.1013128012418747},{"word":"got","start":330.475,"end":330.79498,"confidence":0.7426758,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.10723989456892014},{"word":"you","start":330.79498,"end":331.275,"confidence":0.8913574,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.12760651111602783},{"word":"and","start":331.275,"end":331.51498,"confidence":0.921875,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.14392347633838654},{"word":"i'm","start":331.51498,"end":331.755,"confidence":0.9838867,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.17161202430725098},{"word":"i'm","start":331.755,"end":332.155,"confidence":0.9941406,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.18820390105247495},{"word":"sorry","start":332.155,"end":332.475,"confidence":0.9460449,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.2525506913661957},{"word":"i'm","start":332.475,"end":332.63498,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.32036513090133667},{"word":"quite","start":332.63498,"end":332.875,"confidence":0.9980469,"punctuated_word":"quite","sentiment":"negative","sentiment_score":-0.3664918839931488},{"word":"busy","start":332.875,"end":333.275,"confidence":1.0,"punctuated_word":"busy","sentiment":"neutral","sentiment_score":-0.3225787580013275},{"word":"right","start":333.275,"end":333.51498,"confidence":1.0,"punctuated_word":"right","sentiment":"negative","sentiment_score":-0.36419469118118286},{"word":"now","start":333.51498,"end":333.99,"confidence":0.9904785,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.28471243381500244},{"word":"so","start":334.06998,"end":334.56998,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.08834779262542725},{"word":"can","start":334.87,"end":335.03,"confidence":0.7817383,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.01745249703526497},{"word":"you","start":335.03,"end":335.19,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.00902549922466278},{"word":"just","start":335.19,"end":335.50998,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.0016596242785453796},{"word":"simply","start":335.50998,"end":335.99,"confidence":0.9645996,"punctuated_word":"simply,","sentiment":"neutral","sentiment_score":0.005518827587366104},{"word":"like","start":335.99,"end":336.49,"confidence":0.99316406,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.013969657942652702},{"word":"send","start":336.87,"end":337.03,"confidence":0.94628906,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.019501887261867523},{"word":"me","start":337.03,"end":337.19,"confidence":0.9375,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.0071763209998607635},{"word":"back","start":337.19,"end":337.50998,"confidence":0.99902344,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.04724469780921936},{"word":"the","start":337.50998,"end":337.66998,"confidence":0.9892578,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.024012882262468335},{"word":"email","start":337.66998,"end":338.06998,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.016789216548204422},{"word":"and","start":338.06998,"end":338.55,"confidence":0.96533203,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.01761343702673912},{"word":"just","start":338.55,"end":338.78998,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.01823696494102478},{"word":"clarify","start":338.78998,"end":339.28998,"confidence":0.9980469,"punctuated_word":"clarify","sentiment":"neutral","sentiment_score":0.0027513690292835236},{"word":"what's","start":339.59,"end":339.91,"confidence":0.9916992,"punctuated_word":"what's","sentiment":"neutral","sentiment_score":0.0003213956952095032},{"word":"the","start":339.91,"end":340.06998,"confidence":0.9902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.014551568776369097},{"word":"reason","start":340.06998,"end":340.47,"confidence":0.9902344,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.01752149686217308},{"word":"in","start":340.47,"end":340.63,"confidence":0.96240234,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.01469140499830246},{"word":"case","start":340.63,"end":341.03,"confidence":1.0,"punctuated_word":"case","sentiment":"neutral","sentiment_score":0.009714532643556597},{"word":"i","start":341.03,"end":341.11,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.03206091746687889},{"word":"don't","start":341.11,"end":341.43,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.02662583813071251},{"word":"remember","start":341.43,"end":341.91,"confidence":1.0,"punctuated_word":"remember","sentiment":"neutral","sentiment_score":-0.02872448042035103},{"word":"later","start":341.91,"end":342.22998,"confidence":0.9707031,"punctuated_word":"later","sentiment":"neutral","sentiment_score":-0.031462837010622025},{"word":"on","start":342.22998,"end":342.72998,"confidence":0.81103516,"punctuated_word":"on?","sentiment":"neutral","sentiment_score":-0.01387607492506504},{"word":"and","start":343.03,"end":343.19,"confidence":0.78222656,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.0683223158121109},{"word":"i","start":343.19,"end":343.69,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.05349109321832657},{"word":"will","start":343.75,"end":343.99,"confidence":0.9199219,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.061609454452991486},{"word":"definitely","start":343.99,"end":344.47,"confidence":0.97265625,"punctuated_word":"definitely","sentiment":"neutral","sentiment_score":0.07545710355043411},{"word":"pay","start":344.47,"end":344.71,"confidence":0.9951172,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":0.012525945901870728},{"word":"that","start":344.71,"end":345.03,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.03084992617368698},{"word":"before","start":345.03,"end":345.50998,"confidence":1.0,"punctuated_word":"before","sentiment":"neutral","sentiment_score":0.08543740212917328},{"word":"the","start":345.50998,"end":345.99,"confidence":0.99121094,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.004234589636325836},{"word":"due","start":345.99,"end":346.31,"confidence":0.9921875,"punctuated_word":"due","sentiment":"neutral","sentiment_score":0.027418553829193115},{"word":"date","start":346.31,"end":346.81,"confidence":0.99365234,"punctuated_word":"date.","sentiment":"neutral","sentiment_score":0.03645722940564155},{"word":"is","start":346.87,"end":347.03,"confidence":0.99316406,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.03117016702890396},{"word":"it","start":347.03,"end":347.19,"confidence":0.9760742,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.029663443565368652},{"word":"alright","start":347.19,"end":347.69,"confidence":0.99902344,"punctuated_word":"alright?","sentiment":"neutral","sentiment_score":0.02862367406487465},{"word":"yeah","start":359.20502,"end":359.525,"confidence":0.8269043,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.024141129106283188},{"word":"sure","start":359.525,"end":359.845,"confidence":0.99902344,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.010653297416865826},{"word":"thank","start":359.845,"end":360.08502,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.09350119531154633},{"word":"you","start":360.08502,"end":360.245,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.29941853880882263},{"word":"so","start":360.245,"end":360.405,"confidence":0.99902344,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.3281075954437256},{"word":"much","start":360.405,"end":360.905,"confidence":0.9995117,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.3524431884288788},{"word":"thank","start":361.36502,"end":361.685,"confidence":0.9951172,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.3026809096336365},{"word":"you","start":361.685,"end":362.185,"confidence":0.9970703,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.3234495520591736},{"word":"thank","start":362.28,"end":362.44,"confidence":0.9980469,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.47930172085762024},{"word":"you","start":362.44,"end":362.76,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4151328206062317},{"word":"so","start":362.76,"end":363.26,"confidence":0.99902344,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.31248369812965393},{"word":"much","start":366.52,"end":367.02,"confidence":1.0,"punctuated_word":"much.","sentiment":"neutral","sentiment_score":0.3105253279209137},{"word":"yeah","start":370.04,"end":370.36,"confidence":0.75634766,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.06984687596559525},{"word":"sure","start":370.36,"end":370.86,"confidence":0.99902344,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.06212254613637924},{"word":"yes","start":373.7729,"end":374.17288,"confidence":0.8417969,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.11023001372814178},{"word":"sure","start":374.17288,"end":374.41287,"confidence":0.99902344,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.185741126537323},{"word":"thank","start":374.41287,"end":374.6529,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.3958472013473511},{"word":"you","start":374.6529,"end":374.89288,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.38394877314567566},{"word":"so","start":374.89288,"end":374.9729,"confidence":0.99902344,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.4318799078464508},{"word":"much","start":374.9729,"end":375.45288,"confidence":1.0,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.4219287037849426},{"word":"thank","start":375.45288,"end":375.69287,"confidence":0.9970703,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.275584876537323},{"word":"you","start":375.69287,"end":376.19287,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.24678470194339752},{"word":"you","start":378.9729,"end":379.2129,"confidence":0.92578125,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.28775396943092346},{"word":"too","start":379.2129,"end":379.69287,"confidence":0.99853516,"punctuated_word":"too.","sentiment":"neutral","sentiment_score":0.2747459411621094},{"word":"bye","start":379.69287,"end":380.19287,"confidence":0.99658203,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.2467447370290756},{"word":"k","start":380.9729,"end":381.2129,"confidence":0.7922363,"punctuated_word":"K.","sentiment":"neutral","sentiment_score":0.05290812999010086},{"word":"bye","start":381.2129,"end":381.3729,"confidence":0.7573242,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.13414433598518372},{"word":"bye","start":381.3729,"end":381.8729,"confidence":0.9572754,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":-0.07490503787994385}],"paragraphs":{"transcript":"\nYeah. I am. I'm Clara. Hi. I'm good.\n\nThanks. How are you? Mhmm. Yeah. Sure.\n\nYeah. Oh, Richard Ferry. I think so are you calling for the the Internet support one? Oh, yeah. So I just I just send you send you guys the support team, the email.\n\nDid you see that? Yeah. With the with the with the I think with the 28, yeah, extra fee. Because I saw that I saw that our plan, like, my plan covers everything in a month, And I and I don't know, like, where's the extract extract fee comes from. Yep.\n\nYes. Mhmm. Mhmm. Oh. Uh-huh.\n\nSo are you mean that because it's the half month's price? And so you guys only, like I I only need to pay for, like, half month's price instead of the full month. And from the from the August for this month, I don't need to pay any extra fee. Is it correct? Okay.\n\nI kind of got you. And I'm I'm sorry. I'm quite busy right now. So can you just simply, like, send me back the email and just clarify what's the reason in case I don't remember later on? And I will definitely pay that before the due date.\n\nIs it alright? Yeah. Sure. Thank you so much. Thank you.\n\nThank you so much. Yeah. Sure. Yes. Sure.\n\nThank you so much. Thank you. You too. Bye. K.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"Yeah.","start":5.52,"end":5.8399997,"sentiment":"neutral","sentiment_score":0.0210946686565876},{"text":"I am.","start":5.8399997,"end":6.24,"sentiment":"neutral","sentiment_score":0.02466493286192417},{"text":"I'm Clara.","start":6.24,"end":6.8999996,"sentiment":"neutral","sentiment_score":0.03287369664758444},{"text":"Hi.","start":7.12,"end":7.62,"sentiment":"neutral","sentiment_score":0.18964894115924835},{"text":"I'm good.","start":8.639999,"end":9.28,"sentiment":"positive","sentiment_score":0.4618096351623535}],"sentiment":"neutral","sentiment_score":0.15618001739494503,"num_words":8,"start":5.52,"end":9.28},{"sentences":[{"text":"Thanks.","start":9.28,"end":9.599999,"sentiment":"positive","sentiment_score":0.5459744930267334},{"text":"How are you?","start":9.599999,"end":10.42,"sentiment":"neutral","sentiment_score":0.30957046151161194},{"text":"Mhmm.","start":22.285,"end":22.785,"sentiment":"neutral","sentiment_score":0.09206078201532364},{"text":"Yeah.","start":29.710001,"end":30.11,"sentiment":"neutral","sentiment_score":0.06644555181264877},{"text":"Sure.","start":30.11,"end":30.61,"sentiment":"neutral","sentiment_score":0.04641392454504967}],"sentiment":"neutral","sentiment_score":0.23994373370494163,"num_words":7,"start":9.28,"end":30.61},{"sentences":[{"text":"Yeah.","start":31.07,"end":31.57,"sentiment":"neutral","sentiment_score":0.020077358931303024},{"text":"Oh, Richard Ferry.","start":36.59,"end":37.97,"sentiment":"neutral","sentiment_score":0.006915961625054479},{"text":"I think so are you calling for the the Internet support one?","start":40.190002,"end":47.004997,"sentiment":"neutral","sentiment_score":-0.0025074556469917297},{"text":"Oh, yeah.","start":51.945,"end":52.684998,"sentiment":"neutral","sentiment_score":0.011271625757217407},{"text":"So I just I just send you send you guys the support team, the email.","start":53.06,"end":57.7,"sentiment":"neutral","sentiment_score":0.008281824178993702}],"sentiment":"neutral","sentiment_score":0.004772920916421395,"num_words":33,"start":31.07,"end":57.7},{"sentences":[{"text":"Did you see that?","start":57.7,"end":58.76,"sentiment":"neutral","sentiment_score":0.005682427901774645},{"text":"Yeah.","start":65.235,"end":65.475006,"sentiment":"neutral","sentiment_score":0.0011011464521288872},{"text":"With the with the with the I think with the 28, yeah, extra fee.","start":65.475006,"end":71.255005,"sentiment":"neutral","sentiment_score":-0.005381420653845582},{"text":"Because I saw that I saw that our plan, like, my plan covers everything in a month, And I and I don't know, like, where's the extract extract fee comes from.","start":71.315,"end":83.67999,"sentiment":"neutral","sentiment_score":-0.0176341159329299},{"text":"Yep.","start":88.299995,"end":88.799995,"sentiment":"neutral","sentiment_score":0.04954123497009277}],"sentiment":"neutral","sentiment_score":-0.010757360589124408,"num_words":51,"start":57.7,"end":88.799995},{"sentences":[{"text":"Yes.","start":99.135,"end":99.635,"sentiment":"neutral","sentiment_score":0.0486474335193634},{"text":"Mhmm.","start":141.49,"end":141.99,"sentiment":"neutral","sentiment_score":0.1221434324979782},{"text":"Mhmm.","start":160.625,"end":161.125,"sentiment":"positive","sentiment_score":0.4050680696964264},{"text":"Oh.","start":207.62999,"end":208.12999,"sentiment":"neutral","sentiment_score":-0.0009878072887659073},{"text":"Uh-huh.","start":213.61499,"end":214.11499,"sentiment":"neutral","sentiment_score":-0.08188184350728989}],"sentiment":"neutral","sentiment_score":0.09859785698354244,"num_words":5,"start":99.135,"end":214.11499},{"sentences":[{"text":"So are you mean that because it's the half month's price?","start":232.20999,"end":236.39,"sentiment":"neutral","sentiment_score":0.01873343912037936},{"text":"And so you guys only, like I I only need to pay for, like, half month's price instead of the full month.","start":236.985,"end":244.045,"sentiment":"neutral","sentiment_score":0.10772935555062511},{"text":"And from the from the August for this month, I don't need to pay any extra fee.","start":244.265,"end":251.565,"sentiment":"neutral","sentiment_score":0.18555490234318903},{"text":"Is it correct?","start":251.66,"end":252.56,"sentiment":"neutral","sentiment_score":0.1558172603448232},{"text":"Okay.","start":329.115,"end":329.595,"sentiment":"neutral","sentiment_score":-0.04398423805832863}],"sentiment":"neutral","sentiment_score":0.1139632321342274,"num_words":54,"start":232.20999,"end":329.595},{"sentences":[{"text":"I kind of got you.","start":329.595,"end":331.275,"sentiment":"neutral","sentiment_score":-0.1111360490322113},{"text":"And I'm I'm sorry.","start":331.275,"end":332.475,"sentiment":"neutral","sentiment_score":-0.18907252326607704},{"text":"I'm quite busy right now.","start":332.475,"end":333.99,"sentiment":"neutral","sentiment_score":-0.3316685795783997},{"text":"So can you just simply, like, send me back the email and just clarify what's the reason in case I don't remember later on?","start":334.06998,"end":342.72998,"sentiment":"neutral","sentiment_score":-0.004576233060409625},{"text":"And I will definitely pay that before the due date.","start":343.03,"end":346.81,"sentiment":"neutral","sentiment_score":0.045580361410975455}],"sentiment":"neutral","sentiment_score":-0.05467373365536332,"num_words":48,"start":329.595,"end":346.81},{"sentences":[{"text":"Is it alright?","start":346.87,"end":347.69,"sentiment":"neutral","sentiment_score":0.02981909488638242},{"text":"Yeah.","start":359.20502,"end":359.525,"sentiment":"neutral","sentiment_score":0.024141129106283188},{"text":"Sure.","start":359.525,"end":359.845,"sentiment":"neutral","sentiment_score":0.010653297416865826},{"text":"Thank you so much.","start":359.845,"end":360.905,"sentiment":"neutral","sentiment_score":0.26836762949824333},{"text":"Thank you.","start":361.36502,"end":362.185,"sentiment":"neutral","sentiment_score":0.31306523084640503}],"sentiment":"neutral","sentiment_score":0.16580479007891633,"num_words":11,"start":346.87,"end":362.185},{"sentences":[{"text":"Thank you so much.","start":362.28,"end":367.02,"sentiment":"positive","sentiment_score":0.3793608918786049},{"text":"Yeah.","start":370.04,"end":370.36,"sentiment":"neutral","sentiment_score":0.06984687596559525},{"text":"Sure.","start":370.36,"end":370.86,"sentiment":"neutral","sentiment_score":0.06212254613637924},{"text":"Yes.","start":373.7729,"end":374.17288,"sentiment":"neutral","sentiment_score":0.11023001372814178},{"text":"Sure.","start":374.17288,"end":374.41287,"sentiment":"neutral","sentiment_score":0.185741126537323}],"sentiment":"neutral","sentiment_score":0.24317301623523235,"num_words":8,"start":362.28,"end":374.41287},{"sentences":[{"text":"Thank you so much.","start":374.41287,"end":375.45288,"sentiment":"positive","sentiment_score":0.40840114653110504},{"text":"Thank you.","start":375.45288,"end":376.19287,"sentiment":"neutral","sentiment_score":0.26118478924036026},{"text":"You too.","start":378.9729,"end":379.69287,"sentiment":"neutral","sentiment_score":0.2812499552965164},{"text":"Bye.","start":379.69287,"end":380.19287,"sentiment":"neutral","sentiment_score":0.2467447370290756},{"text":"K.","start":380.9729,"end":381.2129,"sentiment":"neutral","sentiment_score":0.05290812999010086}],"sentiment":"neutral","sentiment_score":0.301812694221735,"num_words":10,"start":374.41287,"end":381.2129},{"sentences":[{"text":"Bye bye.","start":381.2129,"end":381.8729,"sentiment":"neutral","sentiment_score":0.029619649052619934}],"sentiment":"neutral","sentiment_score":0.029619649052619934,"num_words":2,"start":381.2129,"end":381.8729}]}}]}],"paragraphs":{"transcript":"\nChannel 0: This is Airtel accounts. Am I speaking to miss Claritan?\n\nChannel 1: Yeah. I am. I'm Clara.\n\nChannel 0: Hi.\n\nChannel 1: Hi.\n\nChannel 0: How are you today?\n\nChannel 1: I'm good. Thanks. How are you?\n\nChannel 0: That's great to hear. I'm fine. Thank you so much for giving me a callback. My name is Melissa Clara. I'm from Airtel accounts department.\n\nWe're just reaching out in reference to your submitted support ticket, and we\n\nChannel 1: Mhmm.\n\nChannel 0: would like to clarify which extra fees are you referring with so we can provide you the appropriate information to further\n\nChannel 1: Yeah.\n\nChannel 0: assist\n\nChannel 1: Sure.\n\nChannel 0: you.\n\nChannel 1: Yeah.\n\nChannel 0: So which fees are you referring with?\n\nChannel 1: Oh, Richard Ferry. I think so are you calling for the the Internet support one?\n\nChannel 0: Yes. This is your Internet service provider, Airtel.\n\nChannel 1: Oh, yeah. So I just I just send you send you guys the support team, the email. Did you see that?\n\nChannel 0: Yes. You said on the email that what can you do? Let\n\nChannel 1: Yeah.\n\nChannel 0: me\n\nChannel 1: With\n\nChannel 0: just go back.\n\nChannel 1: the with the with the I think\n\nChannel 0: Text\n\nChannel 1: with the\n\nChannel 0: your\n\nChannel 1: 28, yeah, extra fee. Because I\n\nChannel 0: Oh,\n\nChannel 1: saw\n\nChannel 0: okay.\n\nChannel 1: that I saw that our plan, like, my plan covers everything in a month,\n\nChannel 0: Mm-mm.\n\nChannel 1: And I\n\nChannel 0: Mhmm.\n\nChannel 1: and I don't know, like, where's the extract extract fee comes from.\n\nChannel 0: Yeah. I got it now. Thank you so much for clarifying your question. So,\n\nChannel 1: Yep.\n\nChannel 0: Clara, you are referring with the recent invoice you received 08/01/2026 amounting to $28.37. Right?\n\nChannel 1: Yes.\n\nChannel 0: Okay. Got it. One moment. Let me just go here. That way we can sort this out for you.\n\nJust bear with me. Alright? I'm just pulling out some records here. Okay. Payment.\n\nPayment. Alright. So, Clara, as per our review here, we received your activation order, 06/19/2026. You made the up front payment for your plan, which is 76\n\nChannel 1: Mhmm.\n\nChannel 0: dollars 95¢, and then the $20 six month contract. Okay. And then since you sign up for six month contract, you are eligible to get our offers, like, first month free and\n\nChannel 1: Mhmm.\n\nChannel 0: then the 15% discount for six months as well. So, technically, I do see on here that your first month free runs from June 19 to July 19, so that is thirty days. And then the a fraud payment you made credited from this billing period, July 20 to August 20. The reason why, August 1, you received the invoice $28.37 is because, there is remaining days from this month, from August 21 to '31. Reason why it's twenty eight dollars thirty seven cents.\n\nBecause you've\n\nChannel 1: Oh.\n\nChannel 0: started your service in the middle of the month.\n\nChannel 1: Uh-huh.\n\nChannel 0: Reason why it's not full. And then come next month onwards, your bill will cover the full month, which is the discounted price of $76 oh, no. No. $67.96.\n\nChannel 1: So are you\n\nChannel 0: Because\n\nChannel 1: mean that because it's the half month's price?\n\nChannel 0: mhmm.\n\nChannel 1: And so you guys only, like I I only need to pay for, like, half month's price instead of the full month. And from the from the August for this month, I don't need to pay any extra fee. Is it correct?\n\nChannel 0: You you there is no extra fee billed to you. This is a accurate invoice. So you join Airtel. We receive your activation June 19. You have an upfront payment, and then you sign up for a six months contract.\n\nSo you are guessing the month free. So your one month free is thirty days. Right? So it runs June 19 to July 19. That is thirty days.\n\nAnd then from July 19 to August 20 or July I'm sorry. July 20 to August 20, we credited your upfront payment for the service because you have the upfront payment for the service when you sign up. However, the reason why you still receive an invoice for this month is because the full thirty days was not covered because you've started middle of the month. If you've noticed your invoice, specifically page four, this invoice only cover your Internet services August '31. Reason why it's showing $28.37.\n\nChannel 1: Okay. I kind of got you. And I'm I'm sorry. I'm quite busy right now. So\n\nChannel 0: Mm-mm.\n\nChannel 1: can you just simply, like, send me back the email and just clarify what's the reason in case I don't remember later on? And I will definitely pay that before the due date. Is it\n\nChannel 0: Oh,\n\nChannel 1: alright?\n\nChannel 0: not a yes. Not a problem, Clara. So all the details that I explained to you over the phone, I will also send you via email. In that way, you do have a reference for you to review. Okay?\n\nChannel 1: Yeah.\n\nChannel 0: Not\n\nChannel 1: Sure.\n\nChannel 0: a\n\nChannel 1: Thank\n\nChannel 0: problem.\n\nChannel 1: you so much.\n\nChannel 0: I can do that for\n\nChannel 1: Thank\n\nChannel 0: you.\n\nChannel 1: you. Thank\n\nChannel 0: You're\n\nChannel 1: you\n\nChannel 0: welcome.\n\nChannel 1: so\n\nChannel 0: And then if you do have a time, if you have any further questions, just\n\nChannel 1: much.\n\nChannel 0: let us know, and we'll be more than happy to assist you. Either\n\nChannel 1: Yeah.\n\nChannel 0: just send\n\nChannel 1: Sure.\n\nChannel 0: me an email. Definitely, I will response to you. Okay?\n\nChannel 1: Yes. Sure. Thank you so much. Thank\n\nChannel 0: Uh-huh.\n\nChannel 1: you.\n\nChannel 0: Sure. Thank you, Clara. Have a good one, and be safe.\n\nChannel 1: You too. Bye.\n\nChannel 0: Thank you. Bye bye.\n\nChannel 1: K. Bye bye.","paragraphs":[{"sentences":[{"text":"This is Airtel accounts.","start":0.24,"end":1.9399999,"sentiment":"neutral","sentiment_score":0.0014082783600315452},{"text":"Am I speaking to miss Claritan?","start":2.48,"end":4.66,"sentiment":"neutral","sentiment_score":0.0019989643866817155}],"sentiment":"neutral","sentiment_score":0.0017626899760216474,"channel":0,"num_words":10,"start":0.24,"end":4.66},{"sentences":[{"text":"Yeah.","start":5.52,"end":5.8399997,"sentiment":"neutral","sentiment_score":0.0210946686565876},{"text":"I am.","start":5.8399997,"end":6.24,"sentiment":"neutral","sentiment_score":0.02466493286192417},{"text":"I'm Clara.","start":6.24,"end":6.8999996,"sentiment":"neutral","sentiment_score":0.03287369664758444}],"sentiment":"neutral","sentiment_score":0.027234385535120965,"channel":1,"num_words":5,"start":5.52,"end":6.8999996},{"sentences":[{"text":"Hi.","start":6.8799996,"end":7.2799997,"sentiment":"neutral","sentiment_score":0.13184235990047455}],"sentiment":"neutral","sentiment_score":0.13184235990047455,"channel":0,"num_words":1,"start":6.8799996,"end":7.2799997},{"sentences":[{"text":"Hi.","start":7.12,"end":7.62,"sentiment":"neutral","sentiment_score":0.18964894115924835}],"sentiment":"neutral","sentiment_score":0.18964894115924835,"channel":1,"num_words":1,"start":7.12,"end":7.62},{"sentences":[{"text":"How are you today?","start":7.2799997,"end":8.34,"sentiment":"neutral","sentiment_score":0.2591911405324936}],"sentiment":"neutral","sentiment_score":0.2591911405324936,"channel":0,"num_words":4,"start":7.2799997,"end":8.34},{"sentences":[{"text":"I'm good.","start":8.639999,"end":9.28,"sentiment":"positive","sentiment_score":0.4618096351623535},{"text":"Thanks.","start":9.28,"end":9.599999,"sentiment":"positive","sentiment_score":0.5459744930267334},{"text":"How are you?","start":9.599999,"end":10.42,"sentiment":"neutral","sentiment_score":0.30957046151161194}],"sentiment":"positive","sentiment_score":0.3997175246477127,"channel":1,"num_words":6,"start":8.639999,"end":10.42},{"sentences":[{"text":"That's great to hear.","start":10.16,"end":11.12,"sentiment":"positive","sentiment_score":0.5874706655740738},{"text":"I'm fine.","start":11.12,"end":11.5199995,"sentiment":"positive","sentiment_score":0.4470035284757614},{"text":"Thank you so much for giving me a callback.","start":11.5199995,"end":13.46,"sentiment":"positive","sentiment_score":0.5042563709947798},{"text":"My name is Melissa Clara.","start":13.655,"end":15.094999,"sentiment":"neutral","sentiment_score":0.15991045236587526},{"text":"I'm from Airtel accounts department.","start":15.094999,"end":16.955,"sentiment":"neutral","sentiment_score":0.17851672172546387}],"sentiment":"positive","sentiment_score":0.3789733171463013,"channel":0,"num_words":25,"start":10.16,"end":16.955},{"sentences":[{"text":"We're just reaching out in reference to your submitted support ticket, and we","start":17.414999,"end":22.295,"sentiment":"neutral","sentiment_score":0.09652700160558407}],"sentiment":"neutral","sentiment_score":0.09652700160558407,"channel":0,"num_words":13,"start":17.414999,"end":22.295},{"sentences":[{"text":"Mhmm.","start":22.285,"end":22.785,"sentiment":"neutral","sentiment_score":0.09206078201532364}],"sentiment":"neutral","sentiment_score":0.09206078201532364,"channel":1,"num_words":1,"start":22.285,"end":22.785},{"sentences":[{"text":"would like to clarify which extra fees are you referring with so we can provide you the appropriate information to further","start":22.295,"end":29.76,"sentiment":"neutral","sentiment_score":0.09235001337670144}],"sentiment":"neutral","sentiment_score":0.09235001337670144,"channel":0,"num_words":21,"start":22.295,"end":29.76},{"sentences":[{"text":"Yeah.","start":29.710001,"end":30.11,"sentiment":"neutral","sentiment_score":0.06644555181264877}],"sentiment":"neutral","sentiment_score":0.06644555181264877,"channel":1,"num_words":1,"start":29.710001,"end":30.11},{"sentences":[{"text":"assist","start":29.76,"end":30.160002,"sentiment":"neutral","sentiment_score":0.05881261080503464}],"sentiment":"neutral","sentiment_score":0.05881261080503464,"channel":0,"num_words":1,"start":29.76,"end":30.160002},{"sentences":[{"text":"Sure.","start":30.11,"end":30.61,"sentiment":"neutral","sentiment_score":0.04641392454504967}],"sentiment":"neutral","sentiment_score":0.04641392454504967,"channel":1,"num_words":1,"start":30.11,"end":30.61},{"sentences":[{"text":"you.","start":30.160002,"end":30.660002,"sentiment":"neutral","sentiment_score":0.02649497799575329}],"sentiment":"neutral","sentiment_score":0.02649497799575329,"channel":0,"num_words":1,"start":30.160002,"end":30.660002},{"sentences":[{"text":"Yeah.","start":31.07,"end":31.57,"sentiment":"neutral","sentiment_score":0.020077358931303024}],"sentiment":"neutral","sentiment_score":0.020077358931303024,"channel":1,"num_words":1,"start":31.07,"end":31.57},{"sentences":[{"text":"So which fees are you referring with?","start":32.96,"end":35.46,"sentiment":"neutral","sentiment_score":0.006748187355697155}],"sentiment":"neutral","sentiment_score":0.006748187355697155,"channel":0,"num_words":7,"start":32.96,"end":35.46},{"sentences":[{"text":"Oh, Richard Ferry.","start":36.59,"end":37.97,"sentiment":"neutral","sentiment_score":0.006915961625054479},{"text":"I think so are you calling for the the Internet support one?","start":40.190002,"end":47.004997,"sentiment":"neutral","sentiment_score":-0.0025074556469917297}],"sentiment":"neutral","sentiment_score":-0.0006227721925824881,"channel":1,"num_words":15,"start":36.59,"end":47.004997},{"sentences":[{"text":"Yes.","start":47.935,"end":48.255,"sentiment":"neutral","sentiment_score":0.012147784233093262},{"text":"This is your Internet service provider, Airtel.","start":48.255,"end":52.035,"sentiment":"neutral","sentiment_score":0.006114978742386613}],"sentiment":"neutral","sentiment_score":0.006869079428724945,"channel":0,"num_words":8,"start":47.935,"end":52.035},{"sentences":[{"text":"Oh, yeah.","start":51.945,"end":52.684998,"sentiment":"neutral","sentiment_score":0.011271625757217407},{"text":"So I just I just send you send you guys the support team, the email.","start":53.06,"end":57.7,"sentiment":"neutral","sentiment_score":0.008281824178993702},{"text":"Did you see that?","start":57.7,"end":58.76,"sentiment":"neutral","sentiment_score":0.005682427901774645}],"sentiment":"neutral","sentiment_score":0.008071444086020901,"channel":1,"num_words":21,"start":51.945,"end":58.76},{"sentences":[{"text":"Yes.","start":59.219997,"end":59.719997,"sentiment":"neutral","sentiment_score":0.01184853445738554},{"text":"You said on the email that what can you do?","start":59.94,"end":64.68,"sentiment":"neutral","sentiment_score":-0.002671116590499878},{"text":"Let","start":65.06,"end":65.299995,"sentiment":"neutral","sentiment_score":-0.0026598554104566574}],"sentiment":"neutral","sentiment_score":-0.0014602072381724913,"channel":0,"num_words":12,"start":59.219997,"end":65.299995},{"sentences":[{"text":"Yeah.","start":65.235,"end":65.475006,"sentiment":"neutral","sentiment_score":0.0011011464521288872}],"sentiment":"neutral","sentiment_score":0.0011011464521288872,"channel":1,"num_words":1,"start":65.235,"end":65.475006},{"sentences":[{"text":"me","start":65.299995,"end":65.54,"sentiment":"neutral","sentiment_score":-0.00381128303706646}],"sentiment":"neutral","sentiment_score":-0.00381128303706646,"channel":0,"num_words":1,"start":65.299995,"end":65.54},{"sentences":[{"text":"With","start":65.475006,"end":65.975006,"sentiment":"neutral","sentiment_score":-0.007686726748943329}],"sentiment":"neutral","sentiment_score":-0.007686726748943329,"channel":1,"num_words":1,"start":65.475006,"end":65.975006},{"sentences":[{"text":"just go back.","start":65.54,"end":66.52,"sentiment":"neutral","sentiment_score":-0.006994715270896752}],"sentiment":"neutral","sentiment_score":-0.006994715270896752,"channel":0,"num_words":3,"start":65.54,"end":66.52},{"sentences":[{"text":"the with the with the I think","start":66.595,"end":68.675,"sentiment":"neutral","sentiment_score":-0.0033877973577805926}],"sentiment":"neutral","sentiment_score":-0.0033877973577805926,"channel":1,"num_words":7,"start":66.595,"end":68.675},{"sentences":[{"text":"Text","start":68.659996,"end":69.06,"sentiment":"neutral","sentiment_score":-0.0017464663833379743}],"sentiment":"neutral","sentiment_score":-0.0017464663833379743,"channel":0,"num_words":1,"start":68.659996,"end":69.06},{"sentences":[{"text":"with the","start":68.675,"end":69.155,"sentiment":"neutral","sentiment_score":-0.004281298257410526}],"sentiment":"neutral","sentiment_score":-0.004281298257410526,"channel":1,"num_words":2,"start":68.675,"end":69.155},{"sentences":[{"text":"your","start":69.06,"end":69.56,"sentiment":"neutral","sentiment_score":-0.003115415573120117}],"sentiment":"neutral","sentiment_score":-0.003115415573120117,"channel":0,"num_words":1,"start":69.06,"end":69.56},{"sentences":[{"text":"28, yeah, extra fee.","start":69.155,"end":71.255005,"sentiment":"neutral","sentiment_score":-0.008843996096402407},{"text":"Because I","start":71.315,"end":71.955,"sentiment":"neutral","sentiment_score":-0.0111002242192626}],"sentiment":"neutral","sentiment_score":-0.009596072137355804,"channel":1,"num_words":6,"start":69.155,"end":71.955},{"sentences":[{"text":"Oh,","start":71.835,"end":72.155,"sentiment":"neutral","sentiment_score":-0.0015321681275963783}],"sentiment":"neutral","sentiment_score":-0.0015321681275963783,"channel":0,"num_words":1,"start":71.835,"end":72.155},{"sentences":[{"text":"saw","start":71.955,"end":72.195,"sentiment":"neutral","sentiment_score":-0.010336115956306458}],"sentiment":"neutral","sentiment_score":-0.010336115956306458,"channel":1,"num_words":1,"start":71.955,"end":72.195},{"sentences":[{"text":"okay.","start":72.155,"end":72.655,"sentiment":"neutral","sentiment_score":0.004020094871520996}],"sentiment":"neutral","sentiment_score":0.004020094871520996,"channel":0,"num_words":1,"start":72.155,"end":72.655},{"sentences":[{"text":"that I saw that our plan, like, my plan covers everything in a month,","start":72.195,"end":77.34,"sentiment":"neutral","sentiment_score":-0.0004774475736277444}],"sentiment":"neutral","sentiment_score":-0.0004774475736277444,"channel":1,"num_words":14,"start":72.195,"end":77.34},{"sentences":[{"text":"Mm-mm.","start":77.115,"end":77.615,"sentiment":"neutral","sentiment_score":0.0025009314995259047}],"sentiment":"neutral","sentiment_score":0.0025009314995259047,"channel":0,"num_words":1,"start":77.115,"end":77.615},{"sentences":[{"text":"And I","start":77.659996,"end":78.399994,"sentiment":"neutral","sentiment_score":-0.016127989627420902}],"sentiment":"neutral","sentiment_score":-0.016127989627420902,"channel":1,"num_words":2,"start":77.659996,"end":78.399994},{"sentences":[{"text":"Mhmm.","start":77.995,"end":78.495,"sentiment":"neutral","sentiment_score":-0.016275275498628616}],"sentiment":"neutral","sentiment_score":-0.016275275498628616,"channel":0,"num_words":1,"start":77.995,"end":78.495},{"sentences":[{"text":"and I don't know, like, where's the extract extract fee comes from.","start":79.02,"end":83.67999,"sentiment":"neutral","sentiment_score":-0.03959839868669709}],"sentiment":"neutral","sentiment_score":-0.03959839868669709,"channel":1,"num_words":12,"start":79.02,"end":83.67999},{"sentences":[{"text":"Yeah.","start":84.18,"end":84.420006,"sentiment":"neutral","sentiment_score":0.017845604568719864},{"text":"I got it now.","start":84.420006,"end":85.54,"sentiment":"neutral","sentiment_score":0.038524121046066284},{"text":"Thank you so much for clarifying your question.","start":85.54,"end":87.72,"sentiment":"neutral","sentiment_score":0.242911571636796},{"text":"So,","start":88.020004,"end":88.420006,"sentiment":"neutral","sentiment_score":0.07316958904266357}],"sentiment":"neutral","sentiment_score":0.1563145893492869,"channel":0,"num_words":14,"start":84.18,"end":88.420006},{"sentences":[{"text":"Yep.","start":88.299995,"end":88.799995,"sentiment":"neutral","sentiment_score":0.04954123497009277}],"sentiment":"neutral","sentiment_score":0.04954123497009277,"channel":1,"num_words":1,"start":88.299995,"end":88.799995},{"sentences":[{"text":"Clara, you are referring with the recent invoice you received 08/01/2026 amounting to $28.37.","start":88.420006,"end":98.26,"sentiment":"neutral","sentiment_score":0.04153160697647503},{"text":"Right?","start":98.26,"end":98.76,"sentiment":"neutral","sentiment_score":0.039261315017938614}],"sentiment":"neutral","sentiment_score":0.041380254179239274,"channel":0,"num_words":15,"start":88.420006,"end":98.76},{"sentences":[{"text":"Yes.","start":99.135,"end":99.635,"sentiment":"neutral","sentiment_score":0.0486474335193634}],"sentiment":"neutral","sentiment_score":0.0486474335193634,"channel":1,"num_words":1,"start":99.135,"end":99.635},{"sentences":[{"text":"Okay.","start":100.135,"end":100.615,"sentiment":"neutral","sentiment_score":0.05752328783273697},{"text":"Got it.","start":100.615,"end":101.015,"sentiment":"neutral","sentiment_score":0.0668090432882309},{"text":"One moment.","start":101.015,"end":101.735,"sentiment":"neutral","sentiment_score":0.03909522667527199},{"text":"Let me just go here.","start":101.735,"end":104.775,"sentiment":"neutral","sentiment_score":0.04783228561282158},{"text":"That way we can sort this out for you.","start":104.775,"end":107.195,"sentiment":"neutral","sentiment_score":0.1062909538547198}],"sentiment":"neutral","sentiment_score":0.07711114950085941,"channel":0,"num_words":19,"start":100.135,"end":107.195},{"sentences":[{"text":"Just bear with me.","start":107.335,"end":108.135,"sentiment":"neutral","sentiment_score":0.038303786888718605},{"text":"Alright?","start":108.135,"end":108.635,"sentiment":"neutral","sentiment_score":0.033411093056201935},{"text":"I'm just pulling out some records here.","start":108.695,"end":111.035,"sentiment":"neutral","sentiment_score":0.0028085543641022275},{"text":"Okay.","start":113.17,"end":113.67,"sentiment":"neutral","sentiment_score":0.01100556179881096},{"text":"Payment.","start":117.33,"end":117.83,"sentiment":"neutral","sentiment_score":0.003454129211604595}],"sentiment":"neutral","sentiment_score":0.01576755801215768,"channel":0,"num_words":14,"start":107.335,"end":117.83},{"sentences":[{"text":"Payment.","start":120.69,"end":121.19,"sentiment":"neutral","sentiment_score":0.007623155601322651},{"text":"Alright.","start":127.854996,"end":128.355,"sentiment":"neutral","sentiment_score":0.01328828651458025},{"text":"So, Clara, as per our review here, we received your activation order, 06/19/2026.","start":128.415,"end":135.475,"sentiment":"neutral","sentiment_score":0.12361151151932202},{"text":"You made the up front payment for your plan, which is 76","start":135.69499,"end":141.6,"sentiment":"neutral","sentiment_score":0.18168612197041512}],"sentiment":"neutral","sentiment_score":0.14104053909303965,"channel":0,"num_words":27,"start":120.69,"end":141.6},{"sentences":[{"text":"Mhmm.","start":141.49,"end":141.99,"sentiment":"neutral","sentiment_score":0.1221434324979782}],"sentiment":"neutral","sentiment_score":0.1221434324979782,"channel":1,"num_words":1,"start":141.49,"end":141.99},{"sentences":[{"text":"dollars 95¢, and then the $20 six month contract.","start":141.6,"end":147.94,"sentiment":"neutral","sentiment_score":0.10917910560965538},{"text":"Okay.","start":150.0,"end":150.48,"sentiment":"neutral","sentiment_score":0.2509234547615051},{"text":"And then since you sign up for six month contract, you are eligible to get our offers, like, first month free and","start":150.48,"end":160.64499,"sentiment":"positive","sentiment_score":0.36904059756885876}],"sentiment":"neutral","sentiment_score":0.2981693369726981,"channel":0,"num_words":32,"start":141.6,"end":160.64499},{"sentences":[{"text":"Mhmm.","start":160.625,"end":161.125,"sentiment":"positive","sentiment_score":0.4050680696964264}],"sentiment":"positive","sentiment_score":0.4050680696964264,"channel":1,"num_words":1,"start":160.625,"end":161.125},{"sentences":[{"text":"then the 15% discount for six months as well.","start":160.64499,"end":166.345,"sentiment":"positive","sentiment_score":0.39968957669205135},{"text":"So, technically, I do see on here that your first month free runs from June 19 to July 19, so that is thirty days.","start":166.565,"end":178.64,"sentiment":"neutral","sentiment_score":0.16795439940566817},{"text":"And then the a fraud payment you made credited from this billing period, July 20 to August 20.","start":179.1,"end":187.565,"sentiment":"negative","sentiment_score":-0.33565164026286864},{"text":"The reason why, August 1, you received the invoice $28.37 is because, there is remaining days from this month, from August 21 to '31.","start":188.105,"end":202.45,"sentiment":"neutral","sentiment_score":-0.12089802511036396},{"text":"Reason why it's twenty eight dollars thirty seven cents.","start":202.75,"end":205.81,"sentiment":"neutral","sentiment_score":-0.03485143474406666}],"sentiment":"neutral","sentiment_score":-0.01939087219181515,"channel":0,"num_words":84,"start":160.64499,"end":205.81},{"sentences":[{"text":"Because you've","start":207.15,"end":207.87,"sentiment":"neutral","sentiment_score":0.01025443896651268}],"sentiment":"neutral","sentiment_score":0.01025443896651268,"channel":0,"num_words":2,"start":207.15,"end":207.87},{"sentences":[{"text":"Oh.","start":207.62999,"end":208.12999,"sentiment":"neutral","sentiment_score":-0.0009878072887659073}],"sentiment":"neutral","sentiment_score":-0.0009878072887659073,"channel":1,"num_words":1,"start":207.62999,"end":208.12999},{"sentences":[{"text":"started your service in the middle of the month.","start":207.87,"end":213.025,"sentiment":"neutral","sentiment_score":0.00723862461745739}],"sentiment":"neutral","sentiment_score":0.00723862461745739,"channel":0,"num_words":9,"start":207.87,"end":213.025},{"sentences":[{"text":"Uh-huh.","start":213.61499,"end":214.11499,"sentiment":"neutral","sentiment_score":-0.08188184350728989}],"sentiment":"neutral","sentiment_score":-0.08188184350728989,"channel":1,"num_words":1,"start":213.61499,"end":214.11499},{"sentences":[{"text":"Reason why it's not full.","start":213.645,"end":215.505,"sentiment":"neutral","sentiment_score":-0.226549930870533},{"text":"And then come next month onwards, your bill will cover the full month, which is the discounted price of $76 oh, no.","start":215.885,"end":228.63,"sentiment":"neutral","sentiment_score":0.052276152609424156},{"text":"No.","start":228.63,"end":228.87001,"sentiment":"neutral","sentiment_score":-0.018503904342651367},{"text":"$67.96.","start":228.87001,"end":231.13,"sentiment":"neutral","sentiment_score":0.016287459060549736}],"sentiment":"neutral","sentiment_score":0.0005210088887091341,"channel":0,"num_words":29,"start":213.645,"end":231.13},{"sentences":[{"text":"So are you","start":232.20999,"end":232.93,"sentiment":"neutral","sentiment_score":0.007744617760181427}],"sentiment":"neutral","sentiment_score":0.007744617760181427,"channel":1,"num_words":3,"start":232.20999,"end":232.93},{"sentences":[{"text":"Because","start":232.79001,"end":233.11,"sentiment":"neutral","sentiment_score":-0.00026948191225528717}],"sentiment":"neutral","sentiment_score":-0.00026948191225528717,"channel":0,"num_words":1,"start":232.79001,"end":233.11},{"sentences":[{"text":"mean that because it's the half month's price?","start":232.93,"end":236.39,"sentiment":"neutral","sentiment_score":0.022854247130453587}],"sentiment":"neutral","sentiment_score":0.022854247130453587,"channel":1,"num_words":8,"start":232.93,"end":236.39},{"sentences":[{"text":"mhmm.","start":236.95001,"end":237.45001,"sentiment":"neutral","sentiment_score":0.058073293417692184}],"sentiment":"neutral","sentiment_score":0.058073293417692184,"channel":0,"num_words":1,"start":236.95001,"end":237.45001},{"sentences":[{"text":"And so you guys only, like I I only need to pay for, like, half month's price instead of the full month.","start":236.985,"end":244.045,"sentiment":"neutral","sentiment_score":0.10772935555062511},{"text":"And from the from the August for this month, I don't need to pay any extra fee.","start":244.265,"end":251.565,"sentiment":"neutral","sentiment_score":0.18555490234318903},{"text":"Is it correct?","start":251.66,"end":252.56,"sentiment":"neutral","sentiment_score":0.1558172603448232}],"sentiment":"neutral","sentiment_score":0.14266502245196275,"channel":1,"num_words":42,"start":236.985,"end":252.56},{"sentences":[{"text":"You you there is no extra fee billed to you.","start":252.50499,"end":257.69,"sentiment":"positive","sentiment_score":0.36228992640972135},{"text":"This is a accurate invoice.","start":257.69,"end":259.69,"sentiment":"positive","sentiment_score":0.5598348319530487},{"text":"So you join Airtel.","start":259.69,"end":261.95,"sentiment":"positive","sentiment_score":0.36429019272327423},{"text":"We receive your activation June 19.","start":262.41,"end":265.71002,"sentiment":"positive","sentiment_score":0.34857433040936786},{"text":"You have an upfront payment, and then you sign up for a six months contract.","start":265.93002,"end":270.35,"sentiment":"neutral","sentiment_score":0.24143069982528687}],"sentiment":"positive","sentiment_score":0.3398035168647766,"channel":0,"num_words":40,"start":252.50499,"end":270.35},{"sentences":[{"text":"So you are guessing the month free.","start":270.835,"end":273.57498,"sentiment":"neutral","sentiment_score":0.23248655668326787},{"text":"So your one month free is thirty days.","start":273.63498,"end":275.875,"sentiment":"neutral","sentiment_score":0.19295445457100868},{"text":"Right?","start":275.875,"end":276.375,"sentiment":"neutral","sentiment_score":0.013308048248291016},{"text":"So it runs June 19 to July 19.","start":276.595,"end":280.85498,"sentiment":"neutral","sentiment_score":0.00791290489723906},{"text":"That is thirty days.","start":281.07498,"end":282.53497,"sentiment":"neutral","sentiment_score":0.005911193322390318}],"sentiment":"neutral","sentiment_score":0.1168320569309539,"channel":0,"num_words":28,"start":270.835,"end":282.53497},{"sentences":[{"text":"And then from July 19 to August 20 or July I'm sorry.","start":282.93,"end":289.65,"sentiment":"neutral","sentiment_score":-0.007741811219602823},{"text":"July 20 to August 20, we credited your upfront payment for the service because you have the upfront payment for the service when you sign up.","start":289.65,"end":300.07498,"sentiment":"neutral","sentiment_score":0.015269232627290946},{"text":"However, the reason why you still receive an invoice for this month is because the full thirty days was not covered because you've started middle of the month.","start":300.535,"end":312.87,"sentiment":"neutral","sentiment_score":-0.23634189473731176},{"text":"If you've noticed your invoice, specifically page four, this invoice only cover your Internet services August '31.","start":313.01,"end":324.405,"sentiment":"neutral","sentiment_score":-0.13492214197621627},{"text":"Reason why it's showing $28.37.","start":324.545,"end":328.24503,"sentiment":"neutral","sentiment_score":-0.09030329436063766}],"sentiment":"neutral","sentiment_score":-0.102939404822378,"channel":0,"num_words":88,"start":282.93,"end":328.24503},{"sentences":[{"text":"Okay.","start":329.115,"end":329.595,"sentiment":"neutral","sentiment_score":-0.04398423805832863},{"text":"I kind of got you.","start":329.595,"end":331.275,"sentiment":"neutral","sentiment_score":-0.1111360490322113},{"text":"And I'm I'm sorry.","start":331.275,"end":332.475,"sentiment":"neutral","sentiment_score":-0.18907252326607704},{"text":"I'm quite busy right now.","start":332.475,"end":333.99,"sentiment":"neutral","sentiment_score":-0.3316685795783997},{"text":"So","start":334.06998,"end":334.56998,"sentiment":"neutral","sentiment_score":-0.08834779262542725}],"sentiment":"neutral","sentiment_score":-0.19391532917506993,"channel":1,"num_words":16,"start":329.115,"end":334.56998},{"sentences":[{"text":"Mm-mm.","start":334.30502,"end":334.80502,"sentiment":"neutral","sentiment_score":-0.03870989754796028}],"sentiment":"neutral","sentiment_score":-0.03870989754796028,"channel":0,"num_words":1,"start":334.30502,"end":334.80502},{"sentences":[{"text":"can you just simply, like, send me back the email and just clarify what's the reason in case I don't remember later on?","start":334.87,"end":342.72998,"sentiment":"neutral","sentiment_score":-0.000933991340191468},{"text":"And I will definitely pay that before the due date.","start":343.03,"end":346.81,"sentiment":"neutral","sentiment_score":0.045580361410975455},{"text":"Is it","start":346.87,"end":347.19,"sentiment":"neutral","sentiment_score":0.030416805297136307}],"sentiment":"neutral","sentiment_score":0.014147297825132098,"channel":1,"num_words":35,"start":334.87,"end":347.19},{"sentences":[{"text":"Oh,","start":347.08,"end":347.47998,"sentiment":"neutral","sentiment_score":0.023861151188611984}],"sentiment":"neutral","sentiment_score":0.023861151188611984,"channel":0,"num_words":1,"start":347.08,"end":347.47998},{"sentences":[{"text":"alright?","start":347.19,"end":347.69,"sentiment":"neutral","sentiment_score":0.02862367406487465}],"sentiment":"neutral","sentiment_score":0.02862367406487465,"channel":1,"num_words":1,"start":347.19,"end":347.69},{"sentences":[{"text":"not a yes.","start":347.47998,"end":348.68,"sentiment":"neutral","sentiment_score":0.030218498160441715},{"text":"Not a problem, Clara.","start":348.68,"end":349.96,"sentiment":"neutral","sentiment_score":0.24580667167901993},{"text":"So all the details that I explained to you over the phone, I will also send you via email.","start":349.96,"end":355.545,"sentiment":"neutral","sentiment_score":0.19831002268352008},{"text":"In that way, you do have a reference for you to review.","start":355.545,"end":358.42502,"sentiment":"neutral","sentiment_score":0.14346275354425111},{"text":"Okay?","start":358.42502,"end":358.92502,"sentiment":"neutral","sentiment_score":0.05576496943831444}],"sentiment":"neutral","sentiment_score":0.16972027241419524,"channel":0,"num_words":39,"start":347.47998,"end":358.92502},{"sentences":[{"text":"Yeah.","start":359.20502,"end":359.525,"sentiment":"neutral","sentiment_score":0.024141129106283188}],"sentiment":"neutral","sentiment_score":0.024141129106283188,"channel":1,"num_words":1,"start":359.20502,"end":359.525},{"sentences":[{"text":"Not","start":359.465,"end":359.70502,"sentiment":"neutral","sentiment_score":0.008052453398704529}],"sentiment":"neutral","sentiment_score":0.008052453398704529,"channel":0,"num_words":1,"start":359.465,"end":359.70502},{"sentences":[{"text":"Sure.","start":359.525,"end":359.845,"sentiment":"neutral","sentiment_score":0.010653297416865826}],"sentiment":"neutral","sentiment_score":0.010653297416865826,"channel":1,"num_words":1,"start":359.525,"end":359.845},{"sentences":[{"text":"a","start":359.70502,"end":359.865,"sentiment":"neutral","sentiment_score":0.020476294681429863}],"sentiment":"neutral","sentiment_score":0.020476294681429863,"channel":0,"num_words":1,"start":359.70502,"end":359.865},{"sentences":[{"text":"Thank","start":359.845,"end":360.08502,"sentiment":"neutral","sentiment_score":0.09350119531154633}],"sentiment":"neutral","sentiment_score":0.09350119531154633,"channel":1,"num_words":1,"start":359.845,"end":360.08502},{"sentences":[{"text":"problem.","start":359.865,"end":360.365,"sentiment":"neutral","sentiment_score":0.23654654622077945}],"sentiment":"neutral","sentiment_score":0.23654654622077945,"channel":0,"num_words":1,"start":359.865,"end":360.365},{"sentences":[{"text":"you so much.","start":360.08502,"end":360.905,"sentiment":"neutral","sentiment_score":0.326656440893809}],"sentiment":"neutral","sentiment_score":0.326656440893809,"channel":1,"num_words":3,"start":360.08502,"end":360.905},{"sentences":[{"text":"I can do that for","start":360.505,"end":361.545,"sentiment":"neutral","sentiment_score":0.2742538571357727}],"sentiment":"neutral","sentiment_score":0.2742538571357727,"channel":0,"num_words":5,"start":360.505,"end":361.545},{"sentences":[{"text":"Thank","start":361.36502,"end":361.685,"sentiment":"neutral","sentiment_score":0.3026809096336365}],"sentiment":"neutral","sentiment_score":0.3026809096336365,"channel":1,"num_words":1,"start":361.36502,"end":361.685},{"sentences":[{"text":"you.","start":361.545,"end":362.045,"sentiment":"positive","sentiment_score":0.4277458786964417}],"sentiment":"positive","sentiment_score":0.4277458786964417,"channel":0,"num_words":1,"start":361.545,"end":362.045},{"sentences":[{"text":"you.","start":361.685,"end":362.185,"sentiment":"neutral","sentiment_score":0.3234495520591736},{"text":"Thank","start":362.28,"end":362.44,"sentiment":"positive","sentiment_score":0.47930172085762024}],"sentiment":"positive","sentiment_score":0.4013756364583969,"channel":1,"num_words":2,"start":361.685,"end":362.44},{"sentences":[{"text":"You're","start":362.42502,"end":362.745,"sentiment":"positive","sentiment_score":0.4165470004081726}],"sentiment":"positive","sentiment_score":0.4165470004081726,"channel":0,"num_words":1,"start":362.42502,"end":362.745},{"sentences":[{"text":"you","start":362.44,"end":362.76,"sentiment":"positive","sentiment_score":0.4151328206062317}],"sentiment":"positive","sentiment_score":0.4151328206062317,"channel":1,"num_words":1,"start":362.44,"end":362.76},{"sentences":[{"text":"welcome.","start":362.745,"end":363.225,"sentiment":"positive","sentiment_score":0.4779009222984314}],"sentiment":"positive","sentiment_score":0.4779009222984314,"channel":0,"num_words":1,"start":362.745,"end":363.225},{"sentences":[{"text":"so","start":362.76,"end":363.26,"sentiment":"neutral","sentiment_score":0.31248369812965393}],"sentiment":"neutral","sentiment_score":0.31248369812965393,"channel":1,"num_words":1,"start":362.76,"end":363.26},{"sentences":[{"text":"And then if you do have a time, if you have any further questions, just","start":363.225,"end":366.82,"sentiment":"neutral","sentiment_score":0.27815318206946055}],"sentiment":"neutral","sentiment_score":0.27815318206946055,"channel":0,"num_words":15,"start":363.225,"end":366.82},{"sentences":[{"text":"much.","start":366.52,"end":367.02,"sentiment":"neutral","sentiment_score":0.3105253279209137}],"sentiment":"neutral","sentiment_score":0.3105253279209137,"channel":1,"num_words":1,"start":366.52,"end":367.02},{"sentences":[{"text":"let us know, and we'll be more than happy to assist you.","start":366.82,"end":369.7,"sentiment":"positive","sentiment_score":0.3572368447979291},{"text":"Either","start":369.7,"end":370.1,"sentiment":"neutral","sentiment_score":0.05293121933937073}],"sentiment":"positive","sentiment_score":0.3338287197626554,"channel":0,"num_words":13,"start":366.82,"end":370.1},{"sentences":[{"text":"Yeah.","start":370.04,"end":370.36,"sentiment":"neutral","sentiment_score":0.06984687596559525}],"sentiment":"neutral","sentiment_score":0.06984687596559525,"channel":1,"num_words":1,"start":370.04,"end":370.36},{"sentences":[{"text":"just send","start":370.1,"end":370.58002,"sentiment":"neutral","sentiment_score":0.06648757122457027}],"sentiment":"neutral","sentiment_score":0.06648757122457027,"channel":0,"num_words":2,"start":370.1,"end":370.58002},{"sentences":[{"text":"Sure.","start":370.36,"end":370.86,"sentiment":"neutral","sentiment_score":0.06212254613637924}],"sentiment":"neutral","sentiment_score":0.06212254613637924,"channel":1,"num_words":1,"start":370.36,"end":370.86},{"sentences":[{"text":"me an email.","start":370.58002,"end":371.38,"sentiment":"neutral","sentiment_score":0.0734724390010039},{"text":"Definitely, I will response to you.","start":371.38,"end":373.46002,"sentiment":"neutral","sentiment_score":0.13553636521100998},{"text":"Okay?","start":373.46002,"end":373.96002,"sentiment":"neutral","sentiment_score":0.08093269169330597}],"sentiment":"neutral","sentiment_score":0.11145681999623776,"channel":0,"num_words":10,"start":370.58002,"end":373.96002},{"sentences":[{"text":"Yes.","start":373.7729,"end":374.17288,"sentiment":"neutral","sentiment_score":0.11023001372814178},{"text":"Sure.","start":374.17288,"end":374.41287,"sentiment":"neutral","sentiment_score":0.185741126537323},{"text":"Thank you so much.","start":374.41287,"end":375.45288,"sentiment":"positive","sentiment_score":0.40840114653110504},{"text":"Thank","start":375.45288,"end":375.69287,"sentiment":"neutral","sentiment_score":0.275584876537323}],"sentiment":"neutral","sentiment_score":0.31502294327531544,"channel":1,"num_words":7,"start":373.7729,"end":375.69287},{"sentences":[{"text":"Uh-huh.","start":375.54,"end":375.7,"sentiment":"neutral","sentiment_score":0.2408478558063507}],"sentiment":"neutral","sentiment_score":0.2408478558063507,"channel":0,"num_words":1,"start":375.54,"end":375.7},{"sentences":[{"text":"you.","start":375.69287,"end":376.19287,"sentiment":"neutral","sentiment_score":0.24678470194339752}],"sentiment":"neutral","sentiment_score":0.24678470194339752,"channel":1,"num_words":1,"start":375.69287,"end":376.19287},{"sentences":[{"text":"Sure.","start":375.7,"end":375.94,"sentiment":"neutral","sentiment_score":0.27788349986076355},{"text":"Thank you, Clara.","start":375.94,"end":376.92,"sentiment":"positive","sentiment_score":0.49229424198468524},{"text":"Have a good one, and be safe.","start":376.98,"end":378.6,"sentiment":"positive","sentiment_score":0.5433712090764727}],"sentiment":"positive","sentiment_score":0.5053058808500116,"channel":0,"num_words":11,"start":375.7,"end":378.6},{"sentences":[{"text":"You too.","start":378.9729,"end":379.69287,"sentiment":"neutral","sentiment_score":0.2812499552965164},{"text":"Bye.","start":379.69287,"end":380.19287,"sentiment":"neutral","sentiment_score":0.2467447370290756}],"sentiment":"neutral","sentiment_score":0.26974821587403613,"channel":1,"num_words":3,"start":378.9729,"end":380.19287},{"sentences":[{"text":"Thank you.","start":379.88293,"end":380.52295,"sentiment":"positive","sentiment_score":0.3932031989097595},{"text":"Bye bye.","start":380.52295,"end":381.18292,"sentiment":"neutral","sentiment_score":0.20857831835746765}],"sentiment":"neutral","sentiment_score":0.3008907586336136,"channel":0,"num_words":4,"start":379.88293,"end":381.18292},{"sentences":[{"text":"K.","start":380.9729,"end":381.2129,"sentiment":"neutral","sentiment_score":0.05290812999010086},{"text":"Bye bye.","start":381.2129,"end":381.8729,"sentiment":"neutral","sentiment_score":0.029619649052619934}],"sentiment":"neutral","sentiment_score":0.03738247603178024,"channel":1,"num_words":3,"start":380.9729,"end":381.8729}]},"summary":{"result":"success","short":"A representative from Airtel accounts department calls a customer named Clara to clarify which extra fees she is referring to regarding her submitted support ticket. The representative confirms that Clara's activation order is missing, and explains that she is eligible for a discount and a free trial for six months. The representative also clarifies that Clara's billing period is 30 days after her activation and that she only needs to pay half of the bill. The representative promises to send the invoice and email Clara with more information."},"intents":{"segments":[{"text":"This is Airtel accounts. Am I speaking to miss Claritan? Yeah.","start_word":1,"end_word":11,"intents":[{"intent":"Request assistance with assistance","confidence_score":0.000013861086}]},{"text":"So, Clara, as per our review here, we received your activation order, 06/19/2026.","start_word":278,"end_word":290,"intents":[{"intent":"Inquire about activation order","confidence_score":0.0077171824}]},{"text":"So, technically, I do see on here that your first month free runs from June 19 to July 19, so that is thirty days. And then the a fraud payment you made credited from this billing period, July 20 to August 20. The reason why, August 1, you received the invoice $28.37 is because, there is remaining days from this month, from August 21 to '31. Reason why it's twenty eight dollars thirty seven cents.","start_word":345,"end_word":419,"intents":[{"intent":"Inquire about monthly charges","confidence_score":0.00016322156}]},{"text":"However, the reason why you still receive an invoice for this month is because the full thirty days was not covered because you've started middle of the month. If you've noticed your invoice, specifically page four, this invoice only cover your Internet services August '31. Reason why it's showing $28.37. Okay.","start_word":623,"end_word":673,"intents":[{"intent":"Clarify invoice status","confidence_score":0.0048008235}]}]},"sentiments":{"segments":[{"text":"This is Airtel accounts. Am I speaking to miss Claritan? Yeah. I am. I'm Clara. Hi. Hi. How are you today?","start_word":0,"end_word":20,"sentiment":"neutral","sentiment_score":0.0663549154996872},{"text":"I'm good. Thanks.","start_word":21,"end_word":23,"sentiment":"positive","sentiment_score":0.48182931542396545},{"text":"How are you?","start_word":24,"end_word":26,"sentiment":"neutral","sentiment_score":0.31665799021720886},{"text":"That's great to hear. I'm fine. Thank you so much for giving me a callback.","start_word":27,"end_word":41,"sentiment":"positive","sentiment_score":0.5059188604354858},{"text":"My name is Melissa Clara. I'm from Airtel accounts department. We're just reaching out in reference to your submitted support ticket, and we Mhmm. would like to clarify which extra fees are you referring with so we can provide you the appropriate information to further Yeah. assist Sure. you. Yeah. So which fees are you referring with? Oh, Richard Ferry. I think so are you calling for the the Internet support one? Yes. This is your Internet service provider, Airtel. Oh, yeah. So I just I just send you send you guys the support team, the email. Did you see that? Yes. You said on the email that what can you do? Let Yeah. me With just go back. the with the with the I think Text with the your 28, yeah, extra fee. Because I Oh, saw okay. that I saw that our plan, like, my plan covers everything in a month, Mm-mm. And I Mhmm. and I don't know, like, where's the extract extract fee comes from. Yeah. I got it now. Thank you so much for clarifying your question. So, Yep. Clara, you are referring with the recent invoice you received 08/01/2026 amounting to $28.37. Right? Yes. Okay. Got it. One moment. Let me just go here. That way we can sort this out for you. Just bear with me. Alright? I'm just pulling out some records here. Okay. Payment. Payment. Alright. So, Clara, as per our review here, we received your activation order, 06/19/2026. You made the up front payment for your plan, which is 76 Mhmm. dollars 95<unk>, and then the $20 six month contract. Okay.","start_word":42,"end_word":314,"sentiment":"neutral","sentiment_score":0.05261313631421044},{"text":"And then since you sign up for six month contract, you are eligible to get our offers, like, first month free and Mhmm. then the 15% discount for six months as well.","start_word":314,"end_word":346,"sentiment":"positive","sentiment_score":0.379138708114624},{"text":"So, technically, I do see on here that your first month free runs from June 19 to July 19, so that is thirty days.","start_word":346,"end_word":370,"sentiment":"neutral","sentiment_score":0.17577773332595825},{"text":"And then the a fraud payment you made credited from this billing period, July 20 to August 20.","start_word":370,"end_word":388,"sentiment":"negative","sentiment_score":-0.34316325187683105},{"text":"The reason why, August 1, you received the invoice $28.37 is because, there is remaining days from this month, from August 21 to '31. Reason why it's twenty eight dollars thirty seven cents. Because you've Oh. started your service in the middle of the month. Uh-huh. Reason why it's not full. And then come next month onwards, your bill will cover the full month, which is the discounted price of $76 oh, no. No. $67.96. So are you Because mean that because it's the half month's price? mhmm. And so you guys only, like I I only need to pay for, like, half month's price instead of the full month. And from the from the August for this month, I don't need to pay any extra fee. Is it correct?","start_word":388,"end_word":518,"sentiment":"neutral","sentiment_score":0.015109586529433727},{"text":"You you there is no extra fee billed to you. This is a accurate invoice. So you join Airtel.","start_word":518,"end_word":537,"sentiment":"positive","sentiment_score":0.4161672592163086},{"text":"We receive your activation June 19. You have an upfront payment, and then you sign up for a six months contract. So you are guessing the month free. So your one month free is thirty days. Right? So it runs June 19 to July 19. That is thirty days. And then from July 19 to August 20 or July I'm sorry. July 20 to August 20, we credited your upfront payment for the service because you have the upfront payment for the service when you sign up. However, the reason why you still receive an invoice for this month is because the full thirty days was not covered because you've started middle of the month. If you've noticed your invoice, specifically page four, this invoice only cover your Internet services August '31. Reason why it's showing $28.37. Okay. I kind of got you. And I'm I'm sorry. I'm quite busy right now. So Mm-mm. can you just simply, like, send me back the email and just clarify what's the reason in case I don't remember later on? And I will definitely pay that before the due date. Is it Oh, alright? not a yes. Not a problem, Clara. So all the details that I explained to you over the phone, I will also send you via email. In that way, you do have a reference for you to review. Okay? Yeah. Not Sure. a Thank problem. you so much. I can do that for Thank you. you.","start_word":537,"end_word":782,"sentiment":"neutral","sentiment_score":0.03121477538886351},{"text":"Thank You're you welcome.","start_word":783,"end_word":786,"sentiment":"positive","sentiment_score":0.442839652299881},{"text":"so And then if you do have a time, if you have any further questions, just much.","start_word":787,"end_word":803,"sentiment":"neutral","sentiment_score":0.28053438663482666},{"text":"let us know, and we'll be more than happy to assist you.","start_word":804,"end_word":815,"sentiment":"positive","sentiment_score":0.34673815965652466},{"text":"Either Yeah. just send Sure. me an email. Definitely, I will response to you. Okay? Yes. Sure.","start_word":816,"end_word":832,"sentiment":"neutral","sentiment_score":0.10288944095373154},{"text":"Thank you so much.","start_word":833,"end_word":836,"sentiment":"positive","sentiment_score":0.411106675863266},{"text":"Thank Uh-huh. you. Sure.","start_word":837,"end_word":840,"sentiment":"neutral","sentiment_score":0.2529160678386688},{"text":"Thank you, Clara. Have a good one, and be safe.","start_word":841,"end_word":850,"sentiment":"positive","sentiment_score":0.5221912860870361},{"text":"You too. Bye.","start_word":851,"end_word":853,"sentiment":"neutral","sentiment_score":0.2629133462905884},{"text":"Thank you.","start_word":854,"end_word":855,"sentiment":"positive","sentiment_score":0.3844807147979736},{"text":"Bye bye. K. Bye bye.","start_word":856,"end_word":860,"sentiment":"neutral","sentiment_score":0.153869891166687}],"average":{"sentiment":"neutral","sentiment_score":0.09010617083128364}}}}