{"metadata":{"transaction_key":"deprecated","request_id":"019f8d5e-097c-7f12-9750-f15991debade","sha256":"9473932a1c1e4335b8a6ad15a3f70e1481779ac12f526893094989ed0e3b623f","created":"2026-07-23T05:06:19.050Z","duration":8.351937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":23,"output_tokens":23},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":23,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi, and welcome to Qantas. Please enter your Qantas frequent flyer membership number.","confidence":1.0,"words":[{"word":"hi","start":1.92,"end":2.42,"confidence":0.7397461,"punctuated_word":"Hi,","sentiment":"positive","sentiment_score":0.7350790500640869},{"word":"and","start":2.56,"end":2.8,"confidence":1.0,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.756245493888855},{"word":"welcome","start":2.8,"end":3.28,"confidence":1.0,"punctuated_word":"welcome","sentiment":"positive","sentiment_score":0.7738480567932129},{"word":"to","start":3.28,"end":3.52,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.7809834480285645},{"word":"qantas","start":3.52,"end":4.02,"confidence":0.998291,"punctuated_word":"Qantas.","sentiment":"positive","sentiment_score":0.7322336435317993},{"word":"please","start":4.7999997,"end":5.12,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.2448354959487915},{"word":"enter","start":5.12,"end":5.44,"confidence":1.0,"punctuated_word":"enter","sentiment":"neutral","sentiment_score":0.08326931297779083},{"word":"your","start":5.44,"end":5.68,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.09628703445196152},{"word":"qantas","start":5.68,"end":6.16,"confidence":1.0,"punctuated_word":"Qantas","sentiment":"neutral","sentiment_score":0.23938657343387604},{"word":"frequent","start":6.16,"end":6.64,"confidence":0.9482422,"punctuated_word":"frequent","sentiment":"neutral","sentiment_score":0.22797779738903048},{"word":"flyer","start":6.64,"end":7.04,"confidence":0.99316406,"punctuated_word":"flyer","sentiment":"neutral","sentiment_score":0.20686691999435425},{"word":"membership","start":7.04,"end":7.52,"confidence":1.0,"punctuated_word":"membership","sentiment":"neutral","sentiment_score":0.12396041303873062},{"word":"number","start":7.52,"end":8.02,"confidence":0.9013672,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":0.08799123764038086}],"paragraphs":{"transcript":"\nHi, and welcome to Qantas. Please enter your Qantas frequent flyer membership number.","paragraphs":[{"sentences":[{"text":"Hi, and welcome to Qantas.","start":1.92,"end":4.02,"sentiment":"positive","sentiment_score":0.7556779384613037},{"text":"Please enter your Qantas frequent flyer membership number.","start":4.7999997,"end":8.02,"sentiment":"neutral","sentiment_score":0.1638218481093645}],"sentiment":"positive","sentiment_score":0.3914588059370334,"num_words":13,"start":1.92,"end":8.02}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi, and welcome to Qantas. Please enter your Qantas frequent flyer membership number.","paragraphs":[{"sentences":[{"text":"Hi, and welcome to Qantas.","start":1.92,"end":4.02,"sentiment":"positive","sentiment_score":0.7556779384613037},{"text":"Please enter your Qantas frequent flyer membership number.","start":4.7999997,"end":8.02,"sentiment":"neutral","sentiment_score":0.1638218481093645}],"sentiment":"positive","sentiment_score":0.3914588059370334,"channel":1,"num_words":13,"start":1.92,"end":8.02}]},"summary":{"result":"success","short":"Hi, and welcome to Qantas. Please enter your Qantas frequent flyer membership number."},"intents":{"segments":[{"text":"Please enter your Qantas frequent flyer membership number.","start_word":5,"end_word":12,"intents":[{"intent":"Enter membership number","confidence_score":0.30223164}]}]},"sentiments":{"segments":[{"text":"Hi, and welcome to Qantas.","start_word":0,"end_word":4,"sentiment":"positive","sentiment_score":0.744240403175354},{"text":"Please enter your Qantas frequent flyer membership number.","start_word":5,"end_word":12,"sentiment":"neutral","sentiment_score":0.1855800896883011}],"average":{"sentiment":"positive","sentiment_score":0.4284758360489555}}}}