{"metadata":{"transaction_key":"deprecated","request_id":"019d9467-7af5-7922-a408-26753ef57c99","sha256":"07b5f09a293f7111a12fcf736b17815a1a9d5daa017c145e330fd40901cc0d65","created":"2026-04-16T03:48:24.444Z","duration":100.15194,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":311,"output_tokens":72},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":354,"output_tokens":354},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":354,"output_tokens":19}},"results":{"channels":[{"alternatives":[{"transcript":"Hi. Good afternoon. Thank you so much for calling Airtel accounts. How may I help you today? What is the phone number? We're just offering a plan for Australian number. You're pertaining with an Indian number, right, that you would like okay. Yeah. That that's the thing. Yes. I understand. That's the thing. We don't support any other phone number. You have reached wrong number. About your concern, you still needs to contact to that support to your local network, which is Airtel India. This is Airtel Australia, and we are a Internet service provider and a mobile plan services here in Australia only. Yeah. It's okay. You're welcome. Have a good one. Bye bye.","confidence":0.99902344,"words":[{"word":"hi","start":1.5999999,"end":1.92,"confidence":0.9975586,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.2873271107673645},{"word":"good","start":1.92,"end":2.1599998,"confidence":1.0,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.4838939309120178},{"word":"afternoon","start":2.1599998,"end":2.6399999,"confidence":0.9970703,"punctuated_word":"afternoon.","sentiment":"positive","sentiment_score":0.4451466202735901},{"word":"thank","start":2.6399999,"end":2.8799999,"confidence":0.9970703,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.72597736120224},{"word":"you","start":2.8799999,"end":3.04,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.7394792437553406},{"word":"so","start":3.04,"end":3.1999998,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.7449678778648376},{"word":"much","start":3.1999998,"end":3.52,"confidence":1.0,"punctuated_word":"much","sentiment":"positive","sentiment_score":0.7181046009063721},{"word":"for","start":3.52,"end":3.6799998,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.661554753780365},{"word":"calling","start":3.6799998,"end":4.0,"confidence":1.0,"punctuated_word":"calling","sentiment":"positive","sentiment_score":0.6769617795944214},{"word":"airtel","start":4.0,"end":4.4,"confidence":0.91471356,"punctuated_word":"Airtel","sentiment":"positive","sentiment_score":0.6910651326179504},{"word":"accounts","start":4.4,"end":4.7999997,"confidence":0.9206543,"punctuated_word":"accounts.","sentiment":"positive","sentiment_score":0.6463526487350464},{"word":"how","start":4.7999997,"end":4.96,"confidence":1.0,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.5570843815803528},{"word":"may","start":4.96,"end":5.12,"confidence":1.0,"punctuated_word":"may","sentiment":"positive","sentiment_score":0.5959075093269348},{"word":"i","start":5.12,"end":5.2,"confidence":0.9951172,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.6085071563720703},{"word":"help","start":5.2,"end":5.3599997,"confidence":1.0,"punctuated_word":"help","sentiment":"positive","sentiment_score":0.5691084861755371},{"word":"you","start":5.3599997,"end":5.52,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.579247772693634},{"word":"today","start":5.52,"end":6.02,"confidence":1.0,"punctuated_word":"today?","sentiment":"positive","sentiment_score":0.4992617964744568},{"word":"what","start":31.9,"end":32.14,"confidence":0.6040039,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.006908847019076347},{"word":"is","start":32.14,"end":32.379997,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.007538469973951578},{"word":"the","start":32.379997,"end":32.46,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.015410552732646464},{"word":"phone","start":32.46,"end":32.7,"confidence":0.99902344,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.018208468332886696},{"word":"number","start":32.7,"end":33.2,"confidence":0.98999023,"punctuated_word":"number?","sentiment":"neutral","sentiment_score":-0.018125157803297043},{"word":"we're","start":53.885002,"end":54.125,"confidence":0.80371094,"punctuated_word":"We're","sentiment":"neutral","sentiment_score":0.0010489318519830704},{"word":"just","start":54.125,"end":54.365,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.002912193536758423},{"word":"offering","start":54.365,"end":54.865,"confidence":1.0,"punctuated_word":"offering","sentiment":"neutral","sentiment_score":0.00881737470626831},{"word":"a","start":55.005,"end":55.165,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.027254432439804077},{"word":"plan","start":55.165,"end":55.665,"confidence":1.0,"punctuated_word":"plan","sentiment":"neutral","sentiment_score":0.03841690346598625},{"word":"for","start":56.32,"end":56.399998,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.023937083780765533},{"word":"australian","start":56.399998,"end":56.879997,"confidence":0.7817383,"punctuated_word":"Australian","sentiment":"neutral","sentiment_score":0.02056322619318962},{"word":"number","start":56.879997,"end":57.379997,"confidence":0.9916992,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":0.019648756831884384},{"word":"you're","start":57.44,"end":57.92,"confidence":0.99609375,"punctuated_word":"You're","sentiment":"neutral","sentiment_score":0.006640234962105751},{"word":"pertaining","start":57.92,"end":58.42,"confidence":0.9902344,"punctuated_word":"pertaining","sentiment":"neutral","sentiment_score":0.006588621996343136},{"word":"with","start":58.48,"end":58.719997,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.004992920905351639},{"word":"an","start":58.719997,"end":58.879997,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.0003729015588760376},{"word":"indian","start":58.879997,"end":59.28,"confidence":0.99902344,"punctuated_word":"Indian","sentiment":"neutral","sentiment_score":-0.006233088672161102},{"word":"number","start":59.28,"end":59.78,"confidence":0.8823242,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":-0.005747404880821705},{"word":"right","start":60.239998,"end":60.559998,"confidence":0.9980469,"punctuated_word":"right,","sentiment":"neutral","sentiment_score":-0.003383181989192962},{"word":"that","start":60.559998,"end":60.8,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.001963714137673378},{"word":"you","start":60.8,"end":60.96,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.005238624289631844},{"word":"would","start":60.96,"end":61.199997,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.0044690025970339775},{"word":"like","start":61.199997,"end":61.44,"confidence":0.9980469,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.0007810425013303757},{"word":"okay","start":61.76,"end":62.26,"confidence":0.9838867,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.009964507073163986},{"word":"yeah","start":62.48,"end":62.96,"confidence":0.99560547,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.0053758155554533005},{"word":"that","start":62.96,"end":63.46,"confidence":0.54003906,"punctuated_word":"That","sentiment":"neutral","sentiment_score":-0.017730379477143288},{"word":"that's","start":63.839996,"end":64.159996,"confidence":0.9995117,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.024799417704343796},{"word":"the","start":64.159996,"end":64.399994,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.053110044449567795},{"word":"thing","start":64.399994,"end":64.899994,"confidence":0.9790039,"punctuated_word":"thing.","sentiment":"neutral","sentiment_score":-0.030858321115374565},{"word":"yes","start":68.704994,"end":69.204994,"confidence":0.8630371,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.014878526329994202},{"word":"i","start":69.98499,"end":70.30499,"confidence":0.8364258,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.047042034566402435},{"word":"understand","start":70.30499,"end":70.784996,"confidence":0.9946289,"punctuated_word":"understand.","sentiment":"neutral","sentiment_score":-0.05928192660212517},{"word":"that's","start":70.784996,"end":71.104996,"confidence":1.0,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.1031309887766838},{"word":"the","start":71.104996,"end":71.265,"confidence":0.99121094,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.09854799509048462},{"word":"thing","start":71.265,"end":71.505,"confidence":0.99902344,"punctuated_word":"thing.","sentiment":"neutral","sentiment_score":-0.09758664667606354},{"word":"we","start":71.505,"end":71.66499,"confidence":1.0,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.26832231879234314},{"word":"don't","start":71.66499,"end":71.98499,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.2810311019420624},{"word":"support","start":71.98499,"end":72.384995,"confidence":1.0,"punctuated_word":"support","sentiment":"neutral","sentiment_score":-0.26209914684295654},{"word":"any","start":72.384995,"end":72.704994,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.32129281759262085},{"word":"other","start":72.704994,"end":73.024994,"confidence":1.0,"punctuated_word":"other","sentiment":"negative","sentiment_score":-0.37705615162849426},{"word":"phone","start":73.024994,"end":73.34499,"confidence":1.0,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.23683932423591617},{"word":"number","start":73.34499,"end":73.744995,"confidence":0.99316406,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":-0.2411818355321884},{"word":"you","start":73.744995,"end":73.905,"confidence":1.0,"punctuated_word":"You","sentiment":"negative","sentiment_score":-0.35860368609428406},{"word":"have","start":73.905,"end":74.225,"confidence":1.0,"punctuated_word":"have","sentiment":"negative","sentiment_score":-0.35550442337989807},{"word":"reached","start":74.225,"end":74.465,"confidence":0.98535156,"punctuated_word":"reached","sentiment":"negative","sentiment_score":-0.3529362976551056},{"word":"wrong","start":74.465,"end":74.784996,"confidence":0.9863281,"punctuated_word":"wrong","sentiment":"neutral","sentiment_score":-0.27013304829597473},{"word":"number","start":74.784996,"end":75.284996,"confidence":0.9890137,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":-0.24357905983924863},{"word":"about","start":75.585,"end":75.905,"confidence":0.99902344,"punctuated_word":"About","sentiment":"neutral","sentiment_score":-0.1711031198501587},{"word":"your","start":75.905,"end":76.145,"confidence":0.9770508,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.13977676630020142},{"word":"concern","start":76.145,"end":76.645,"confidence":0.9970703,"punctuated_word":"concern,","sentiment":"neutral","sentiment_score":-0.14548933506011963},{"word":"you","start":76.704994,"end":76.945,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1634356677532196},{"word":"still","start":76.945,"end":77.185,"confidence":1.0,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.1576080024242401},{"word":"needs","start":77.185,"end":77.585,"confidence":0.60058594,"punctuated_word":"needs","sentiment":"neutral","sentiment_score":-0.14706605672836304},{"word":"to","start":77.585,"end":78.085,"confidence":0.9873047,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.13263627886772156},{"word":"contact","start":78.465,"end":78.945,"confidence":0.99902344,"punctuated_word":"contact","sentiment":"neutral","sentiment_score":-0.14935261011123657},{"word":"to","start":78.945,"end":79.104996,"confidence":0.5317383,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1389680951833725},{"word":"that","start":79.104996,"end":79.34499,"confidence":0.54541016,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.13348257541656494},{"word":"support","start":79.34499,"end":79.84499,"confidence":0.99902344,"punctuated_word":"support","sentiment":"neutral","sentiment_score":-0.10321009159088136},{"word":"to","start":80.145,"end":80.30499,"confidence":0.91845703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.13550813496112823},{"word":"your","start":80.30499,"end":80.625,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.1318640261888504},{"word":"local","start":80.625,"end":81.024994,"confidence":1.0,"punctuated_word":"local","sentiment":"neutral","sentiment_score":-0.08716850727796555},{"word":"network","start":81.024994,"end":81.524994,"confidence":0.9189453,"punctuated_word":"network,","sentiment":"neutral","sentiment_score":-0.09051169455051422},{"word":"which","start":81.585,"end":81.825,"confidence":1.0,"punctuated_word":"which","sentiment":"neutral","sentiment_score":-0.07561511546373367},{"word":"is","start":81.825,"end":82.225,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.08194299042224884},{"word":"airtel","start":82.225,"end":82.704994,"confidence":0.9996745,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":-0.0423688180744648},{"word":"india","start":82.704994,"end":83.204994,"confidence":0.99609375,"punctuated_word":"India.","sentiment":"neutral","sentiment_score":-0.08066476881504059},{"word":"this","start":83.34499,"end":83.585,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":-0.055302828550338745},{"word":"is","start":83.585,"end":83.85,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.03234618902206421},{"word":"airtel","start":84.01,"end":84.49,"confidence":1.0,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":-0.026156451553106308},{"word":"australia","start":84.49,"end":84.99,"confidence":0.9406738,"punctuated_word":"Australia,","sentiment":"neutral","sentiment_score":-0.041106291115283966},{"word":"and","start":85.689995,"end":85.85,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.027041111141443253},{"word":"we","start":85.85,"end":86.009995,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.022885581478476524},{"word":"are","start":86.009995,"end":86.33,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.026214588433504105},{"word":"a","start":86.33,"end":86.729996,"confidence":0.9921875,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.030567605048418045},{"word":"internet","start":86.729996,"end":87.21,"confidence":0.9604492,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.0333143025636673},{"word":"service","start":87.21,"end":87.71,"confidence":0.99902344,"punctuated_word":"service","sentiment":"neutral","sentiment_score":-0.04445522278547287},{"word":"provider","start":87.85,"end":88.33,"confidence":1.0,"punctuated_word":"provider","sentiment":"neutral","sentiment_score":-0.03278808295726776},{"word":"and","start":88.33,"end":88.49,"confidence":0.8989258,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.04757565259933472},{"word":"a","start":88.49,"end":88.65,"confidence":0.9941406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.04497767239809036},{"word":"mobile","start":88.65,"end":89.049995,"confidence":0.99316406,"punctuated_word":"mobile","sentiment":"neutral","sentiment_score":-0.03819013759493828},{"word":"plan","start":89.049995,"end":89.369995,"confidence":0.9091797,"punctuated_word":"plan","sentiment":"neutral","sentiment_score":-0.027823425829410553},{"word":"services","start":89.369995,"end":89.85,"confidence":0.9970703,"punctuated_word":"services","sentiment":"neutral","sentiment_score":-0.04210394248366356},{"word":"here","start":89.85,"end":90.09,"confidence":0.99902344,"punctuated_word":"here","sentiment":"neutral","sentiment_score":-0.041307367384433746},{"word":"in","start":90.09,"end":90.409996,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.04087048023939133},{"word":"australia","start":90.409996,"end":90.909996,"confidence":1.0,"punctuated_word":"Australia","sentiment":"neutral","sentiment_score":-0.026541534811258316},{"word":"only","start":91.049995,"end":91.549995,"confidence":0.9995117,"punctuated_word":"only.","sentiment":"neutral","sentiment_score":-0.04252244532108307},{"word":"yeah","start":92.729996,"end":93.229996,"confidence":0.8618164,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.025571120902895927},{"word":"it's","start":93.369995,"end":93.77,"confidence":0.94091797,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.0010048840194940567},{"word":"okay","start":93.77,"end":94.27,"confidence":0.9995117,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.14494629204273224},{"word":"you're","start":95.66688,"end":95.98688,"confidence":0.9128418,"punctuated_word":"You're","sentiment":"positive","sentiment_score":0.34809577465057373},{"word":"welcome","start":95.98688,"end":96.38688,"confidence":1.0,"punctuated_word":"welcome.","sentiment":"positive","sentiment_score":0.47751837968826294},{"word":"have","start":96.38688,"end":96.62688,"confidence":1.0,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.5095901489257812},{"word":"a","start":96.62688,"end":96.70688,"confidence":1.0,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.4679282009601593},{"word":"good","start":96.70688,"end":96.94688,"confidence":1.0,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.4165666997432709},{"word":"one","start":96.94688,"end":97.42688,"confidence":1.0,"punctuated_word":"one.","sentiment":"positive","sentiment_score":0.4094419777393341},{"word":"bye","start":97.42688,"end":97.586876,"confidence":0.99902344,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.16718396544456482},{"word":"bye","start":97.586876,"end":98.086876,"confidence":0.99902344,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.14457878470420835}],"paragraphs":{"transcript":"\nHi. Good afternoon. Thank you so much for calling Airtel accounts. How may I help you today? What is the phone number?\n\nWe're just offering a plan for Australian number. You're pertaining with an Indian number, right, that you would like okay. Yeah. That that's the thing. Yes.\n\nI understand. That's the thing. We don't support any other phone number. You have reached wrong number. About your concern, you still needs to contact to that support to your local network, which is Airtel India.\n\nThis is Airtel Australia, and we are a Internet service provider and a mobile plan services here in Australia only. Yeah. It's okay. You're welcome. Have a good one.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.5999999,"end":1.92,"sentiment":"neutral","sentiment_score":0.2873271107673645},{"text":"Good afternoon.","start":1.92,"end":2.6399999,"sentiment":"positive","sentiment_score":0.46452027559280396},{"text":"Thank you so much for calling Airtel accounts.","start":2.6399999,"end":4.7999997,"sentiment":"positive","sentiment_score":0.7005579248070717},{"text":"How may I help you today?","start":4.7999997,"end":6.02,"sentiment":"positive","sentiment_score":0.5681861837704977},{"text":"What is the phone number?","start":31.9,"end":33.2,"sentiment":"neutral","sentiment_score":-0.013238299172371626}],"sentiment":"positive","sentiment_score":0.4619889394168488,"num_words":22,"start":1.5999999,"end":33.2},{"sentences":[{"text":"We're just offering a plan for Australian number.","start":53.885002,"end":57.379997,"sentiment":"neutral","sentiment_score":0.017096814466640353},{"text":"You're pertaining with an Indian number, right, that you would like okay.","start":57.44,"end":62.26,"sentiment":"neutral","sentiment_score":0.0016798651001105707},{"text":"Yeah.","start":62.48,"end":62.96,"sentiment":"neutral","sentiment_score":-0.0053758155554533005},{"text":"That that's the thing.","start":62.96,"end":64.899994,"sentiment":"neutral","sentiment_score":-0.03162454068660736},{"text":"Yes.","start":68.704994,"end":69.204994,"sentiment":"neutral","sentiment_score":-0.014878526329994202}],"sentiment":"neutral","sentiment_score":0.00039155355009895103,"num_words":26,"start":53.885002,"end":69.204994},{"sentences":[{"text":"I understand.","start":69.98499,"end":70.784996,"sentiment":"neutral","sentiment_score":-0.0531619805842638},{"text":"That's the thing.","start":70.784996,"end":71.505,"sentiment":"neutral","sentiment_score":-0.09975521018107732},{"text":"We don't support any other phone number.","start":71.505,"end":73.744995,"sentiment":"neutral","sentiment_score":-0.2839746709380831},{"text":"You have reached wrong number.","start":73.744995,"end":75.284996,"sentiment":"neutral","sentiment_score":-0.31615130305290223},{"text":"About your concern, you still needs to contact to that support to your local network, which is Airtel India.","start":75.585,"end":83.204994,"sentiment":"neutral","sentiment_score":-0.12146171868631714}],"sentiment":"neutral","sentiment_score":-0.17449837384952438,"num_words":36,"start":69.98499,"end":83.204994},{"sentences":[{"text":"This is Airtel Australia, and we are a Internet service provider and a mobile plan services here in Australia only.","start":83.34499,"end":91.549995,"sentiment":"neutral","sentiment_score":-0.03620454566553235},{"text":"Yeah.","start":92.729996,"end":93.229996,"sentiment":"neutral","sentiment_score":-0.025571120902895927},{"text":"It's okay.","start":93.369995,"end":94.27,"sentiment":"neutral","sentiment_score":0.07197070401161909},{"text":"You're welcome.","start":95.66688,"end":96.38688,"sentiment":"positive","sentiment_score":0.41280707716941833},{"text":"Have a good one.","start":96.38688,"end":97.42688,"sentiment":"positive","sentiment_score":0.4508817568421364}],"sentiment":"neutral","sentiment_score":0.06977312260403715,"num_words":29,"start":83.34499,"end":97.42688},{"sentences":[{"text":"Bye bye.","start":97.42688,"end":98.086876,"sentiment":"neutral","sentiment_score":0.1558813750743866}],"sentiment":"neutral","sentiment_score":0.1558813750743866,"num_words":2,"start":97.42688,"end":98.086876}]}}]},{"alternatives":[{"transcript":"Hello. Hi. Good afternoon. Hi. My name is Raul Lexley. We are planning to come to Australia, one of my family member for one year. And he had a a number, I think, already. And they were so what will be the good plan for him to get a RTP on everything for one year? While I'm not sure the phone number, but that just give me one second. Go Put it. Okay. Go inside the garage. Don't come here. Sorry. I don't know the number, but do you know any options so I can tell them? Yeah. Yeah. Yeah. My the dad already got the dad already have a retail number. He's coming from Punjab. Okay. Okay. Sorry about that. I'm I'm just in a minute. It's alright. Thank you. You too.","confidence":0.97875977,"words":[{"word":"hello","start":6.3999996,"end":6.8799996,"confidence":0.98046875,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.11696644127368928},{"word":"hi","start":6.8799996,"end":7.04,"confidence":0.9890137,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.16259828209877014},{"word":"good","start":7.04,"end":7.2,"confidence":1.0,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.2428022027015686},{"word":"afternoon","start":7.2,"end":7.7,"confidence":0.9995117,"punctuated_word":"afternoon.","sentiment":"neutral","sentiment_score":0.18181458115577695},{"word":"hi","start":7.7599998,"end":7.9199996,"confidence":0.9633789,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.13336491584777832},{"word":"my","start":7.9199996,"end":8.08,"confidence":0.9980469,"punctuated_word":"My","sentiment":"neutral","sentiment_score":0.10127163678407668},{"word":"name","start":8.08,"end":8.16,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.13417679071426392},{"word":"is","start":8.16,"end":8.4,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.16326214373111725},{"word":"raul","start":8.4,"end":8.72,"confidence":0.52197266,"punctuated_word":"Raul","sentiment":"neutral","sentiment_score":0.12790846824645996},{"word":"lexley","start":8.72,"end":9.22,"confidence":0.52400714,"punctuated_word":"Lexley.","sentiment":"neutral","sentiment_score":0.1029004454612732},{"word":"we","start":10.639999,"end":10.8,"confidence":0.8828125,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.10832162946462633},{"word":"are","start":10.8,"end":10.96,"confidence":0.9716797,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.0863138809800148},{"word":"planning","start":10.96,"end":11.46,"confidence":1.0,"punctuated_word":"planning","sentiment":"neutral","sentiment_score":0.11570750176906586},{"word":"to","start":12.775,"end":13.014999,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1021261215209961},{"word":"come","start":13.014999,"end":13.415,"confidence":0.5527344,"punctuated_word":"come","sentiment":"neutral","sentiment_score":0.11978884041309357},{"word":"to","start":13.415,"end":13.735,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.11119429767131804},{"word":"australia","start":13.735,"end":14.235,"confidence":0.9248047,"punctuated_word":"Australia,","sentiment":"neutral","sentiment_score":0.1298174262046814},{"word":"one","start":14.295,"end":14.615,"confidence":0.9970703,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.10206406563520432},{"word":"of","start":14.615,"end":14.695,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.0964716225862503},{"word":"my","start":14.695,"end":14.934999,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.11892032623291016},{"word":"family","start":14.934999,"end":15.335,"confidence":1.0,"punctuated_word":"family","sentiment":"neutral","sentiment_score":0.14375056326389313},{"word":"member","start":15.335,"end":15.655,"confidence":0.9526367,"punctuated_word":"member","sentiment":"neutral","sentiment_score":0.11149638891220091},{"word":"for","start":15.655,"end":15.8949995,"confidence":0.5185547,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.07229113578796387},{"word":"one","start":15.8949995,"end":16.135,"confidence":0.99902344,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.0954892635345459},{"word":"year","start":16.135,"end":16.635,"confidence":0.81103516,"punctuated_word":"year.","sentiment":"neutral","sentiment_score":0.1051606833934784},{"word":"and","start":17.255,"end":17.755,"confidence":0.984375,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.08257566392421722},{"word":"he","start":18.615,"end":18.855,"confidence":0.9482422,"punctuated_word":"he","sentiment":"neutral","sentiment_score":0.08438701927661896},{"word":"had","start":18.855,"end":19.355,"confidence":0.99902344,"punctuated_word":"had","sentiment":"neutral","sentiment_score":0.06152641028165817},{"word":"a","start":20.695,"end":20.775,"confidence":0.7128906,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0889013409614563},{"word":"a","start":20.775,"end":20.935,"confidence":0.28515625,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.09274687618017197},{"word":"number","start":20.935,"end":21.435,"confidence":0.6477051,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":0.07684598118066788},{"word":"i","start":21.735,"end":21.895,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.08579162508249283},{"word":"think","start":21.895,"end":22.134998,"confidence":0.79663086,"punctuated_word":"think,","sentiment":"neutral","sentiment_score":0.07593754678964615},{"word":"already","start":22.134998,"end":22.634998,"confidence":0.9489746,"punctuated_word":"already.","sentiment":"neutral","sentiment_score":0.09227806329727171},{"word":"and","start":23.415,"end":23.654999,"confidence":0.75390625,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.08869969844818115},{"word":"they","start":23.654999,"end":23.814999,"confidence":0.92333984,"punctuated_word":"they","sentiment":"neutral","sentiment_score":0.0999036356806755},{"word":"were","start":23.814999,"end":24.215,"confidence":0.92578125,"punctuated_word":"were","sentiment":"neutral","sentiment_score":0.08261814713478088},{"word":"so","start":24.455,"end":24.695,"confidence":0.7792969,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.1163439080119133},{"word":"what","start":24.695,"end":24.935,"confidence":0.99609375,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.15610671043395996},{"word":"will","start":24.935,"end":25.095,"confidence":0.9970703,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.171154722571373},{"word":"be","start":25.095,"end":25.255,"confidence":0.9980469,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.1794600635766983},{"word":"the","start":25.255,"end":25.414999,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.17742303013801575},{"word":"good","start":25.414999,"end":25.654999,"confidence":0.9580078,"punctuated_word":"good","sentiment":"neutral","sentiment_score":0.1992592811584473},{"word":"plan","start":25.654999,"end":26.154999,"confidence":0.9951172,"punctuated_word":"plan","sentiment":"neutral","sentiment_score":0.26723501086235046},{"word":"for","start":26.215,"end":26.535,"confidence":0.9980469,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.2124355435371399},{"word":"him","start":26.535,"end":27.035,"confidence":0.94140625,"punctuated_word":"him","sentiment":"neutral","sentiment_score":0.20900514721870425},{"word":"to","start":27.539999,"end":28.039999,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.21973732113838196},{"word":"get","start":28.5,"end":28.58,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.19999800622463224},{"word":"a","start":28.58,"end":28.82,"confidence":0.8520508,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.2155606746673584},{"word":"rtp","start":28.82,"end":29.32,"confidence":0.7702637,"punctuated_word":"RTP","sentiment":"neutral","sentiment_score":0.12121210247278214},{"word":"on","start":29.38,"end":29.619999,"confidence":0.8881836,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.12691769003868103},{"word":"everything","start":29.619999,"end":30.099998,"confidence":0.99902344,"punctuated_word":"everything","sentiment":"neutral","sentiment_score":0.13170425593852997},{"word":"for","start":30.099998,"end":30.34,"confidence":0.9716797,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.0927404761314392},{"word":"one","start":30.34,"end":30.5,"confidence":0.9980469,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.0957576110959053},{"word":"year","start":30.5,"end":31.0,"confidence":0.79663086,"punctuated_word":"year?","sentiment":"neutral","sentiment_score":0.07434381544589996},{"word":"while","start":32.34,"end":32.84,"confidence":0.5449219,"punctuated_word":"While","sentiment":"neutral","sentiment_score":-0.008631999604403973},{"word":"i'm","start":34.34,"end":34.579998,"confidence":0.9812012,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.05132017657160759},{"word":"not","start":34.579998,"end":34.739998,"confidence":0.9863281,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.05788286030292511},{"word":"sure","start":34.739998,"end":34.98,"confidence":0.9951172,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":-0.048099320381879807},{"word":"the","start":34.98,"end":35.14,"confidence":0.9863281,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.060785677284002304},{"word":"phone","start":35.14,"end":35.379997,"confidence":1.0,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.05414837226271629},{"word":"number","start":35.379997,"end":35.699997,"confidence":0.8996582,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":-0.0497274249792099},{"word":"but","start":35.699997,"end":35.94,"confidence":0.9980469,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.04824534058570862},{"word":"that","start":35.94,"end":36.1,"confidence":0.82958984,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.05700366944074631},{"word":"just","start":37.86,"end":38.019997,"confidence":0.98095703,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.056042853742837906},{"word":"give","start":38.019997,"end":38.18,"confidence":0.9980469,"punctuated_word":"give","sentiment":"neutral","sentiment_score":-0.04698430746793747},{"word":"me","start":38.18,"end":38.34,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.033609788864851},{"word":"one","start":38.34,"end":38.579998,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.035586874932050705},{"word":"second","start":38.579998,"end":39.079998,"confidence":0.9995117,"punctuated_word":"second.","sentiment":"neutral","sentiment_score":-0.03710434585809707},{"word":"go","start":39.94,"end":40.425,"confidence":0.9165039,"punctuated_word":"Go","sentiment":"neutral","sentiment_score":-0.01873326674103737},{"word":"put","start":40.505,"end":41.005,"confidence":0.49047852,"punctuated_word":"Put","sentiment":"neutral","sentiment_score":-0.012174381874501703},{"word":"it","start":41.945,"end":42.445,"confidence":0.84350586,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.00976218469440937},{"word":"okay","start":43.385,"end":43.625,"confidence":0.7668457,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.012117790058255196},{"word":"go","start":43.625,"end":43.785,"confidence":0.9951172,"punctuated_word":"Go","sentiment":"neutral","sentiment_score":-0.019919099286198616},{"word":"inside","start":43.785,"end":44.184998,"confidence":0.9970703,"punctuated_word":"inside","sentiment":"neutral","sentiment_score":-0.013689622282981873},{"word":"the","start":44.184998,"end":44.344997,"confidence":0.97509766,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.011787155643105509},{"word":"garage","start":44.344997,"end":44.825,"confidence":0.9472656,"punctuated_word":"garage.","sentiment":"neutral","sentiment_score":-0.01625034213066101},{"word":"don't","start":44.825,"end":45.065,"confidence":0.9970703,"punctuated_word":"Don't","sentiment":"neutral","sentiment_score":-0.036500751972198486},{"word":"come","start":45.065,"end":45.225,"confidence":1.0,"punctuated_word":"come","sentiment":"neutral","sentiment_score":-0.036019448190927505},{"word":"here","start":45.225,"end":45.725,"confidence":0.9904785,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":-0.04350530356168747},{"word":"sorry","start":47.305,"end":47.625,"confidence":0.88623047,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.06032012403011322},{"word":"i","start":47.625,"end":47.785,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.06450580060482025},{"word":"don't","start":47.785,"end":48.024998,"confidence":0.99902344,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.05689908191561699},{"word":"know","start":48.024998,"end":48.184998,"confidence":0.9951172,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.06502104550600052},{"word":"the","start":48.184998,"end":48.344997,"confidence":0.78515625,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.05835128575563431},{"word":"number","start":48.344997,"end":48.745,"confidence":0.90600586,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":-0.054421566426754},{"word":"but","start":48.745,"end":49.065,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.05936749279499054},{"word":"do","start":49.065,"end":49.225,"confidence":0.65478516,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.04167547449469566},{"word":"you","start":49.225,"end":49.305,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.025848278775811195},{"word":"know","start":49.305,"end":49.625,"confidence":0.9970703,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.029644664376974102},{"word":"any","start":49.625,"end":49.864998,"confidence":0.99902344,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.019541757181286812},{"word":"options","start":49.864998,"end":50.265,"confidence":0.50341797,"punctuated_word":"options","sentiment":"neutral","sentiment_score":-0.015474706888198853},{"word":"so","start":50.265,"end":50.425,"confidence":0.87597656,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.023251693695783615},{"word":"i","start":50.425,"end":50.504997,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.02305550128221512},{"word":"can","start":50.504997,"end":50.665,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.024945279583334923},{"word":"tell","start":50.665,"end":50.905,"confidence":0.99902344,"punctuated_word":"tell","sentiment":"neutral","sentiment_score":-0.021982617676258087},{"word":"them","start":50.905,"end":51.405,"confidence":0.9921875,"punctuated_word":"them?","sentiment":"neutral","sentiment_score":-0.024749206379055977},{"word":"yeah","start":60.59,"end":60.91,"confidence":0.97875977,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0015304386615753174},{"word":"yeah","start":60.91,"end":61.41,"confidence":0.9538574,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.007935412228107452},{"word":"yeah","start":61.71,"end":62.19,"confidence":0.9807129,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.005623416043817997},{"word":"my","start":62.19,"end":62.69,"confidence":0.9223633,"punctuated_word":"My","sentiment":"neutral","sentiment_score":-0.0027733854949474335},{"word":"the","start":63.79,"end":64.03,"confidence":0.79541016,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.026589717715978622},{"word":"dad","start":64.03,"end":64.27,"confidence":0.9819336,"punctuated_word":"dad","sentiment":"neutral","sentiment_score":-0.04371543973684311},{"word":"already","start":64.27,"end":64.67,"confidence":0.9980469,"punctuated_word":"already","sentiment":"neutral","sentiment_score":-0.04332937300205231},{"word":"got","start":64.67,"end":65.17,"confidence":0.9951172,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.0426010861992836},{"word":"the","start":65.63,"end":65.79,"confidence":0.9453125,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.045470163226127625},{"word":"dad","start":65.79,"end":66.03,"confidence":0.9951172,"punctuated_word":"dad","sentiment":"neutral","sentiment_score":-0.03776620328426361},{"word":"already","start":66.03,"end":66.35,"confidence":0.99902344,"punctuated_word":"already","sentiment":"neutral","sentiment_score":-0.03798761963844299},{"word":"have","start":66.35,"end":66.67,"confidence":0.9667969,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.03031264990568161},{"word":"a","start":66.67,"end":66.75,"confidence":0.8071289,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.032120488584041595},{"word":"retail","start":66.75,"end":67.15,"confidence":0.23876953,"punctuated_word":"retail","sentiment":"neutral","sentiment_score":-0.03228195756673813},{"word":"number","start":67.15,"end":67.65,"confidence":0.63500977,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":-0.029331617057323456},{"word":"he's","start":67.95,"end":68.35,"confidence":0.7727051,"punctuated_word":"He's","sentiment":"neutral","sentiment_score":-0.013965530321002008},{"word":"coming","start":68.35,"end":68.59,"confidence":0.9267578,"punctuated_word":"coming","sentiment":"neutral","sentiment_score":-0.010262435302138329},{"word":"from","start":68.59,"end":68.91,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.01450248807668686},{"word":"punjab","start":68.91,"end":69.41,"confidence":0.98706055,"punctuated_word":"Punjab.","sentiment":"neutral","sentiment_score":-0.023281831294298172},{"word":"okay","start":91.03,"end":91.270004,"confidence":0.9128418,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.04756609722971916},{"word":"okay","start":91.270004,"end":91.770004,"confidence":0.78686523,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.045209188014268875},{"word":"sorry","start":91.83,"end":92.15,"confidence":0.92822266,"punctuated_word":"Sorry","sentiment":"neutral","sentiment_score":-0.13943229615688324},{"word":"about","start":92.15,"end":92.31,"confidence":0.9941406,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.1572015881538391},{"word":"that","start":92.31,"end":92.63,"confidence":0.9946289,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.12125524878501892},{"word":"i'm","start":92.63,"end":92.79,"confidence":0.6184082,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.06973820179700851},{"word":"i'm","start":92.79,"end":92.87,"confidence":0.6715088,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.025281690061092377},{"word":"just","start":92.87,"end":93.11,"confidence":0.71484375,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.03129473328590393},{"word":"in","start":93.11,"end":93.19,"confidence":0.37841797,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.02254837192595005},{"word":"a","start":93.19,"end":93.270004,"confidence":0.5385742,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.030484549701213837},{"word":"minute","start":93.270004,"end":93.59,"confidence":0.8798828,"punctuated_word":"minute.","sentiment":"neutral","sentiment_score":-0.024883218109607697},{"word":"it's","start":93.59,"end":93.75,"confidence":0.8154297,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.028019428253173828},{"word":"alright","start":93.75,"end":94.25,"confidence":0.97094727,"punctuated_word":"alright.","sentiment":"neutral","sentiment_score":0.07144618034362793},{"word":"thank","start":94.47,"end":94.79,"confidence":0.7080078,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.3595772683620453},{"word":"you","start":94.79,"end":95.29,"confidence":0.9980469,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.29517602920532227},{"word":"you","start":97.43,"end":97.67,"confidence":0.98291016,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.17282076179981232},{"word":"too","start":97.67,"end":98.17,"confidence":0.9848633,"punctuated_word":"too.","sentiment":"neutral","sentiment_score":0.05291896313428879}],"paragraphs":{"transcript":"\nHello. Hi. Good afternoon. Hi. My name is Raul Lexley.\n\nWe are planning to come to Australia, one of my family member for one year. And he had a a number, I think, already. And they were so what will be the good plan for him to get a RTP on everything for one year? While I'm not sure the phone number, but that just give me one second. Go Put it.\n\nOkay. Go inside the garage. Don't come here. Sorry. I don't know the number, but do you know any options so I can tell them?\n\nYeah. Yeah. Yeah. My the dad already got the dad already have a retail number. He's coming from Punjab.\n\nOkay. Okay. Sorry about that. I'm I'm just in a minute. It's alright.\n\nThank you. You too.","paragraphs":[{"sentences":[{"text":"Hello.","start":6.3999996,"end":6.8799996,"sentiment":"neutral","sentiment_score":0.11696644127368928},{"text":"Hi.","start":6.8799996,"end":7.04,"sentiment":"neutral","sentiment_score":0.16259828209877014},{"text":"Good afternoon.","start":7.04,"end":7.7,"sentiment":"neutral","sentiment_score":0.2123083919286728},{"text":"Hi.","start":7.7599998,"end":7.9199996,"sentiment":"neutral","sentiment_score":0.13336491584777832},{"text":"My name is Raul Lexley.","start":7.9199996,"end":9.22,"sentiment":"neutral","sentiment_score":0.1259038969874382}],"sentiment":"neutral","sentiment_score":0.14670659080147744,"num_words":10,"start":6.3999996,"end":9.22},{"sentences":[{"text":"We are planning to come to Australia, one of my family member for one year.","start":10.639999,"end":16.635,"sentiment":"neutral","sentiment_score":0.1079275831580162},{"text":"And he had a a number, I think, already.","start":17.255,"end":22.634998,"sentiment":"neutral","sentiment_score":0.08233228077491124},{"text":"And they were so what will be the good plan for him to get a RTP on everything for one year?","start":23.415,"end":31.0,"sentiment":"neutral","sentiment_score":0.1541722310440881},{"text":"While I'm not sure the phone number, but that just give me one second.","start":32.34,"end":39.079998,"sentiment":"neutral","sentiment_score":-0.04608378659135529},{"text":"Go Put it.","start":39.94,"end":42.445,"sentiment":"neutral","sentiment_score":-0.013556611103316149}],"sentiment":"neutral","sentiment_score":0.07922061743034471,"num_words":62,"start":10.639999,"end":42.445},{"sentences":[{"text":"Okay.","start":43.385,"end":43.625,"sentiment":"neutral","sentiment_score":-0.012117790058255196},{"text":"Go inside the garage.","start":43.625,"end":44.825,"sentiment":"neutral","sentiment_score":-0.015411554835736752},{"text":"Don't come here.","start":44.825,"end":45.725,"sentiment":"neutral","sentiment_score":-0.038675167908271156},{"text":"Sorry.","start":47.305,"end":47.625,"sentiment":"neutral","sentiment_score":-0.06032012403011322},{"text":"I don't know the number, but do you know any options so I can tell them?","start":47.625,"end":51.405,"sentiment":"neutral","sentiment_score":-0.038045965833589435}],"sentiment":"neutral","sentiment_score":-0.03435380361974239,"num_words":25,"start":43.385,"end":51.405},{"sentences":[{"text":"Yeah.","start":60.59,"end":60.91,"sentiment":"neutral","sentiment_score":0.0015304386615753174},{"text":"Yeah.","start":60.91,"end":61.41,"sentiment":"neutral","sentiment_score":0.007935412228107452},{"text":"Yeah.","start":61.71,"end":62.19,"sentiment":"neutral","sentiment_score":0.005623416043817997},{"text":"My the dad already got the dad already have a retail number.","start":62.19,"end":67.65,"sentiment":"neutral","sentiment_score":-0.033689975117643677},{"text":"He's coming from Punjab.","start":67.95,"end":69.41,"sentiment":"neutral","sentiment_score":-0.015503071248531342}],"sentiment":"neutral","sentiment_score":-0.023747511551176246,"num_words":19,"start":60.59,"end":69.41},{"sentences":[{"text":"Okay.","start":91.03,"end":91.270004,"sentiment":"neutral","sentiment_score":-0.04756609722971916},{"text":"Okay.","start":91.270004,"end":91.770004,"sentiment":"neutral","sentiment_score":-0.045209188014268875},{"text":"Sorry about that.","start":91.83,"end":92.63,"sentiment":"neutral","sentiment_score":-0.13929637769858041},{"text":"I'm I'm just in a minute.","start":92.63,"end":93.59,"sentiment":"neutral","sentiment_score":-0.034038460813462734},{"text":"It's alright.","start":93.59,"end":94.25,"sentiment":"neutral","sentiment_score":0.04973280429840088}],"sentiment":"neutral","sentiment_score":-0.04734073650951569,"num_words":13,"start":91.03,"end":94.25},{"sentences":[{"text":"Thank you.","start":94.47,"end":95.29,"sentiment":"neutral","sentiment_score":0.3273766487836838},{"text":"You too.","start":97.43,"end":98.17,"sentiment":"neutral","sentiment_score":0.11286986246705055}],"sentiment":"neutral","sentiment_score":0.22012325562536716,"num_words":4,"start":94.47,"end":98.17}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good afternoon. Thank you so much for calling Airtel accounts. How may I help you today?\n\nChannel 1: Hello. Hi. Good afternoon. Hi. My name is Raul Lexley.\n\nWe are planning to come to Australia, one of my family member for one year. And he had a a number, I think, already. And they were so what will be the good plan for him to get a RTP on everything for one year?\n\nChannel 0: What is\n\nChannel 1: While\n\nChannel 0: the phone number?\n\nChannel 1: I'm not sure the phone number, but that just give me one second. Go Put it. Okay. Go inside the garage. Don't come here.\n\nSorry. I don't know the number, but do you know any options so I can tell them?\n\nChannel 0: We're just offering a plan for Australian number. You're pertaining with an Indian number, right, that\n\nChannel 1: Yeah.\n\nChannel 0: you\n\nChannel 1: Yeah.\n\nChannel 0: would like\n\nChannel 1: Yeah.\n\nChannel 0: okay.\n\nChannel 1: My\n\nChannel 0: Yeah. That\n\nChannel 1: the\n\nChannel 0: that's\n\nChannel 1: dad\n\nChannel 0: the\n\nChannel 1: already\n\nChannel 0: thing.\n\nChannel 1: got the dad already have a retail number. He's coming from\n\nChannel 0: Yes.\n\nChannel 1: Punjab.\n\nChannel 0: I understand. That's the thing. We don't support any other phone number. You have reached wrong number. About your concern, you still needs to contact to that support to your local network, which is Airtel India.\n\nThis is Airtel Australia, and we are a Internet service provider and a mobile plan services here in Australia\n\nChannel 1: Okay.\n\nChannel 0: only.\n\nChannel 1: Okay. Sorry about that. I'm\n\nChannel 0: Yeah.\n\nChannel 1: I'm just in a minute.\n\nChannel 0: It's\n\nChannel 1: It's alright.\n\nChannel 0: okay.\n\nChannel 1: Thank you.\n\nChannel 0: You're welcome. Have a good one. Bye\n\nChannel 1: You\n\nChannel 0: bye.\n\nChannel 1: too.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.5999999,"end":1.92,"sentiment":"neutral","sentiment_score":0.2873271107673645},{"text":"Good afternoon.","start":1.92,"end":2.6399999,"sentiment":"positive","sentiment_score":0.46452027559280396},{"text":"Thank you so much for calling Airtel accounts.","start":2.6399999,"end":4.7999997,"sentiment":"positive","sentiment_score":0.7005579248070717},{"text":"How may I help you today?","start":4.7999997,"end":6.02,"sentiment":"positive","sentiment_score":0.5681861837704977}],"sentiment":"positive","sentiment_score":0.6017616566489724,"channel":0,"num_words":17,"start":1.5999999,"end":6.02},{"sentences":[{"text":"Hello.","start":6.3999996,"end":6.8799996,"sentiment":"neutral","sentiment_score":0.11696644127368928},{"text":"Hi.","start":6.8799996,"end":7.04,"sentiment":"neutral","sentiment_score":0.16259828209877014},{"text":"Good afternoon.","start":7.04,"end":7.7,"sentiment":"neutral","sentiment_score":0.2123083919286728},{"text":"Hi.","start":7.7599998,"end":7.9199996,"sentiment":"neutral","sentiment_score":0.13336491584777832},{"text":"My name is Raul Lexley.","start":7.9199996,"end":9.22,"sentiment":"neutral","sentiment_score":0.1259038969874382}],"sentiment":"neutral","sentiment_score":0.14670659080147744,"channel":1,"num_words":10,"start":6.3999996,"end":9.22},{"sentences":[{"text":"We are planning to come to Australia, one of my family member for one year.","start":10.639999,"end":16.635,"sentiment":"neutral","sentiment_score":0.1079275831580162},{"text":"And he had a a number, I think, already.","start":17.255,"end":22.634998,"sentiment":"neutral","sentiment_score":0.08233228077491124},{"text":"And they were so what will be the good plan for him to get a RTP on everything for one year?","start":23.415,"end":31.0,"sentiment":"neutral","sentiment_score":0.1541722310440881}],"sentiment":"neutral","sentiment_score":0.12438935836156209,"channel":1,"num_words":45,"start":10.639999,"end":31.0},{"sentences":[{"text":"What is","start":31.9,"end":32.379997,"sentiment":"neutral","sentiment_score":-0.007223658496513963}],"sentiment":"neutral","sentiment_score":-0.007223658496513963,"channel":0,"num_words":2,"start":31.9,"end":32.379997},{"sentences":[{"text":"While","start":32.34,"end":32.84,"sentiment":"neutral","sentiment_score":-0.008631999604403973}],"sentiment":"neutral","sentiment_score":-0.008631999604403973,"channel":1,"num_words":1,"start":32.34,"end":32.84},{"sentences":[{"text":"the phone number?","start":32.379997,"end":33.2,"sentiment":"neutral","sentiment_score":-0.0172480596229434}],"sentiment":"neutral","sentiment_score":-0.0172480596229434,"channel":0,"num_words":3,"start":32.379997,"end":33.2},{"sentences":[{"text":"I'm not sure the phone number, but that just give me one second.","start":34.34,"end":39.079998,"sentiment":"neutral","sentiment_score":-0.04896469328265924},{"text":"Go Put it.","start":39.94,"end":42.445,"sentiment":"neutral","sentiment_score":-0.013556611103316149},{"text":"Okay.","start":43.385,"end":43.625,"sentiment":"neutral","sentiment_score":-0.012117790058255196},{"text":"Go inside the garage.","start":43.625,"end":44.825,"sentiment":"neutral","sentiment_score":-0.015411554835736752},{"text":"Don't come here.","start":44.825,"end":45.725,"sentiment":"neutral","sentiment_score":-0.038675167908271156}],"sentiment":"neutral","sentiment_score":-0.03612501496293893,"channel":1,"num_words":24,"start":34.34,"end":45.725},{"sentences":[{"text":"Sorry.","start":47.305,"end":47.625,"sentiment":"neutral","sentiment_score":-0.06032012403011322},{"text":"I don't know the number, but do you know any options so I can tell them?","start":47.625,"end":51.405,"sentiment":"neutral","sentiment_score":-0.038045965833589435}],"sentiment":"neutral","sentiment_score":-0.03935621043338495,"channel":1,"num_words":17,"start":47.305,"end":51.405},{"sentences":[{"text":"We're just offering a plan for Australian number.","start":53.885002,"end":57.379997,"sentiment":"neutral","sentiment_score":0.017096814466640353},{"text":"You're pertaining with an Indian number, right, that","start":57.44,"end":60.8,"sentiment":"neutral","sentiment_score":0.000158411217853427}],"sentiment":"neutral","sentiment_score":0.00862761284224689,"channel":0,"num_words":16,"start":53.885002,"end":60.8},{"sentences":[{"text":"Yeah.","start":60.59,"end":60.91,"sentiment":"neutral","sentiment_score":0.0015304386615753174}],"sentiment":"neutral","sentiment_score":0.0015304386615753174,"channel":1,"num_words":1,"start":60.59,"end":60.91},{"sentences":[{"text":"you","start":60.8,"end":60.96,"sentiment":"neutral","sentiment_score":0.005238624289631844}],"sentiment":"neutral","sentiment_score":0.005238624289631844,"channel":0,"num_words":1,"start":60.8,"end":60.96},{"sentences":[{"text":"Yeah.","start":60.91,"end":61.41,"sentiment":"neutral","sentiment_score":0.007935412228107452}],"sentiment":"neutral","sentiment_score":0.007935412228107452,"channel":1,"num_words":1,"start":60.91,"end":61.41},{"sentences":[{"text":"would like","start":60.96,"end":61.44,"sentiment":"neutral","sentiment_score":0.001843980047851801}],"sentiment":"neutral","sentiment_score":0.001843980047851801,"channel":0,"num_words":2,"start":60.96,"end":61.44},{"sentences":[{"text":"Yeah.","start":61.71,"end":62.19,"sentiment":"neutral","sentiment_score":0.005623416043817997}],"sentiment":"neutral","sentiment_score":0.005623416043817997,"channel":1,"num_words":1,"start":61.71,"end":62.19},{"sentences":[{"text":"okay.","start":61.76,"end":62.26,"sentiment":"neutral","sentiment_score":0.009964507073163986}],"sentiment":"neutral","sentiment_score":0.009964507073163986,"channel":0,"num_words":1,"start":61.76,"end":62.26},{"sentences":[{"text":"My","start":62.19,"end":62.69,"sentiment":"neutral","sentiment_score":-0.0027733854949474335}],"sentiment":"neutral","sentiment_score":-0.0027733854949474335,"channel":1,"num_words":1,"start":62.19,"end":62.69},{"sentences":[{"text":"Yeah.","start":62.48,"end":62.96,"sentiment":"neutral","sentiment_score":-0.0053758155554533005},{"text":"That","start":62.96,"end":63.46,"sentiment":"neutral","sentiment_score":-0.017730379477143288}],"sentiment":"neutral","sentiment_score":-0.011553097516298294,"channel":0,"num_words":2,"start":62.48,"end":63.46},{"sentences":[{"text":"the","start":63.79,"end":64.03,"sentiment":"neutral","sentiment_score":-0.026589717715978622}],"sentiment":"neutral","sentiment_score":-0.026589717715978622,"channel":1,"num_words":1,"start":63.79,"end":64.03},{"sentences":[{"text":"that's","start":63.839996,"end":64.159996,"sentiment":"neutral","sentiment_score":-0.024799417704343796}],"sentiment":"neutral","sentiment_score":-0.024799417704343796,"channel":0,"num_words":1,"start":63.839996,"end":64.159996},{"sentences":[{"text":"dad","start":64.03,"end":64.27,"sentiment":"neutral","sentiment_score":-0.04371543973684311}],"sentiment":"neutral","sentiment_score":-0.04371543973684311,"channel":1,"num_words":1,"start":64.03,"end":64.27},{"sentences":[{"text":"the","start":64.159996,"end":64.399994,"sentiment":"neutral","sentiment_score":-0.053110044449567795}],"sentiment":"neutral","sentiment_score":-0.053110044449567795,"channel":0,"num_words":1,"start":64.159996,"end":64.399994},{"sentences":[{"text":"already","start":64.27,"end":64.67,"sentiment":"neutral","sentiment_score":-0.04332937300205231}],"sentiment":"neutral","sentiment_score":-0.04332937300205231,"channel":1,"num_words":1,"start":64.27,"end":64.67},{"sentences":[{"text":"thing.","start":64.399994,"end":64.899994,"sentiment":"neutral","sentiment_score":-0.030858321115374565}],"sentiment":"neutral","sentiment_score":-0.030858321115374565,"channel":0,"num_words":1,"start":64.399994,"end":64.899994},{"sentences":[{"text":"got the dad already have a retail number.","start":64.67,"end":67.65,"sentiment":"neutral","sentiment_score":-0.03598397318273783},{"text":"He's coming from","start":67.95,"end":68.91,"sentiment":"neutral","sentiment_score":-0.012910151233275732}],"sentiment":"neutral","sentiment_score":-0.029691112651066345,"channel":1,"num_words":11,"start":64.67,"end":68.91},{"sentences":[{"text":"Yes.","start":68.704994,"end":69.204994,"sentiment":"neutral","sentiment_score":-0.014878526329994202}],"sentiment":"neutral","sentiment_score":-0.014878526329994202,"channel":0,"num_words":1,"start":68.704994,"end":69.204994},{"sentences":[{"text":"Punjab.","start":68.91,"end":69.41,"sentiment":"neutral","sentiment_score":-0.023281831294298172}],"sentiment":"neutral","sentiment_score":-0.023281831294298172,"channel":1,"num_words":1,"start":68.91,"end":69.41},{"sentences":[{"text":"I understand.","start":69.98499,"end":70.784996,"sentiment":"neutral","sentiment_score":-0.0531619805842638},{"text":"That's the thing.","start":70.784996,"end":71.505,"sentiment":"neutral","sentiment_score":-0.09975521018107732},{"text":"We don't support any other phone number.","start":71.505,"end":73.744995,"sentiment":"neutral","sentiment_score":-0.2839746709380831},{"text":"You have reached wrong number.","start":73.744995,"end":75.284996,"sentiment":"neutral","sentiment_score":-0.31615130305290223},{"text":"About your concern, you still needs to contact to that support to your local network, which is Airtel India.","start":75.585,"end":83.204994,"sentiment":"neutral","sentiment_score":-0.12146171868631714}],"sentiment":"neutral","sentiment_score":-0.17449837384952438,"channel":0,"num_words":36,"start":69.98499,"end":83.204994},{"sentences":[{"text":"This is Airtel Australia, and we are a Internet service provider and a mobile plan services here in Australia","start":83.34499,"end":90.909996,"sentiment":"neutral","sentiment_score":-0.03587202463102968}],"sentiment":"neutral","sentiment_score":-0.03587202463102968,"channel":0,"num_words":19,"start":83.34499,"end":90.909996},{"sentences":[{"text":"Okay.","start":91.03,"end":91.270004,"sentiment":"neutral","sentiment_score":-0.04756609722971916}],"sentiment":"neutral","sentiment_score":-0.04756609722971916,"channel":1,"num_words":1,"start":91.03,"end":91.270004},{"sentences":[{"text":"only.","start":91.049995,"end":91.549995,"sentiment":"neutral","sentiment_score":-0.04252244532108307}],"sentiment":"neutral","sentiment_score":-0.04252244532108307,"channel":0,"num_words":1,"start":91.049995,"end":91.549995},{"sentences":[{"text":"Okay.","start":91.270004,"end":91.770004,"sentiment":"neutral","sentiment_score":-0.045209188014268875},{"text":"Sorry about that.","start":91.83,"end":92.63,"sentiment":"neutral","sentiment_score":-0.13929637769858041},{"text":"I'm","start":92.63,"end":92.79,"sentiment":"neutral","sentiment_score":-0.06973820179700851}],"sentiment":"neutral","sentiment_score":-0.10656730458140373,"channel":1,"num_words":5,"start":91.270004,"end":92.79},{"sentences":[{"text":"Yeah.","start":92.729996,"end":93.229996,"sentiment":"neutral","sentiment_score":-0.025571120902895927}],"sentiment":"neutral","sentiment_score":-0.025571120902895927,"channel":0,"num_words":1,"start":92.729996,"end":93.229996},{"sentences":[{"text":"I'm just in a minute.","start":92.79,"end":93.59,"sentiment":"neutral","sentiment_score":-0.026898512616753578}],"sentiment":"neutral","sentiment_score":-0.026898512616753578,"channel":1,"num_words":5,"start":92.79,"end":93.59},{"sentences":[{"text":"It's","start":93.369995,"end":93.77,"sentiment":"neutral","sentiment_score":-0.0010048840194940567}],"sentiment":"neutral","sentiment_score":-0.0010048840194940567,"channel":0,"num_words":1,"start":93.369995,"end":93.77},{"sentences":[{"text":"It's alright.","start":93.59,"end":94.25,"sentiment":"neutral","sentiment_score":0.04973280429840088}],"sentiment":"neutral","sentiment_score":0.04973280429840088,"channel":1,"num_words":2,"start":93.59,"end":94.25},{"sentences":[{"text":"okay.","start":93.77,"end":94.27,"sentiment":"neutral","sentiment_score":0.14494629204273224}],"sentiment":"neutral","sentiment_score":0.14494629204273224,"channel":0,"num_words":1,"start":93.77,"end":94.27},{"sentences":[{"text":"Thank you.","start":94.47,"end":95.29,"sentiment":"neutral","sentiment_score":0.3273766487836838}],"sentiment":"neutral","sentiment_score":0.3273766487836838,"channel":1,"num_words":2,"start":94.47,"end":95.29},{"sentences":[{"text":"You're welcome.","start":95.66688,"end":96.38688,"sentiment":"positive","sentiment_score":0.41280707716941833},{"text":"Have a good one.","start":96.38688,"end":97.42688,"sentiment":"positive","sentiment_score":0.4508817568421364},{"text":"Bye","start":97.42688,"end":97.586876,"sentiment":"neutral","sentiment_score":0.16718396544456482}],"sentiment":"positive","sentiment_score":0.39947502102170673,"channel":0,"num_words":7,"start":95.66688,"end":97.586876},{"sentences":[{"text":"You","start":97.43,"end":97.67,"sentiment":"neutral","sentiment_score":0.17282076179981232}],"sentiment":"neutral","sentiment_score":0.17282076179981232,"channel":1,"num_words":1,"start":97.43,"end":97.67},{"sentences":[{"text":"bye.","start":97.586876,"end":98.086876,"sentiment":"neutral","sentiment_score":0.14457878470420835}],"sentiment":"neutral","sentiment_score":0.14457878470420835,"channel":0,"num_words":1,"start":97.586876,"end":98.086876},{"sentences":[{"text":"too.","start":97.67,"end":98.17,"sentiment":"neutral","sentiment_score":0.05291896313428879}],"sentiment":"neutral","sentiment_score":0.05291896313428879,"channel":1,"num_words":1,"start":97.67,"end":98.17}]},"summary":{"result":"success","short":"A customer calls Airtel accounts to inquire about getting a RTP on their family member's Australian phone number. The representative informs them that they do not support any other phone numbers except for Airtel India, and the customer is advised to contact local support for assistance. The call ends with the representative thanking the customer and wishing them a good day."},"intents":{"segments":[{"text":"My name is Raul Lexley. We are planning to come to Australia, one of my family member for one year. And he had a a number, I think, already. And they were so what will be the good plan for him to get a RTP on everything for one year?","start_word":22,"end_word":71,"intents":[{"intent":"Resolve rtp plan issue","confidence_score":0.000020778436}]},{"text":"We're just offering a plan for Australian number. You're pertaining with an Indian number, right, that Yeah.","start_word":119,"end_word":135,"intents":[{"intent":"Offer australian plan","confidence_score":0.012175492}]},{"text":"We don't support any other phone number. You have reached wrong number. About your concern, you still needs to contact to that support to your local network, which is Airtel India. This is Airtel Australia, and we are a Internet service provider and a mobile plan services here in Australia Okay. only.","start_word":169,"end_word":220,"intents":[{"intent":"Provide support","confidence_score":0.004467737}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.2873271107673645},{"text":"Good afternoon. Thank you so much for calling Airtel accounts. How may I help you today?","start_word":1,"end_word":16,"sentiment":"positive","sentiment_score":0.6112223863601685},{"text":"Hello. Hi. Good afternoon. Hi. My name is Raul Lexley. We are planning to come to Australia, one of my family member for one year. And he had a a number, I think, already. And they were so what will be the good plan for him to get a RTP on everything for one year? What is While the phone number? I'm not sure the phone number, but that just give me one second. Go Put it. Okay. Go inside the garage. Don't come here. Sorry. I don't know the number, but do you know any options so I can tell them? We're just offering a plan for Australian number. You're pertaining with an Indian number, right, that Yeah. you Yeah. would like Yeah. okay. My Yeah. That the that's dad the already thing. got the dad already have a retail number. He's coming from Yes. Punjab. I understand. That's the thing. We don't support any other phone number. You have reached wrong number. About your concern, you still needs to contact to that support to your local network, which is Airtel India. This is Airtel Australia, and we are a Internet service provider and a mobile plan services here in Australia Okay. only. Okay. Sorry about that. I'm Yeah. I'm just in a minute. It's It's alright. okay. Thank you.","start_word":17,"end_word":237,"sentiment":"neutral","sentiment_score":-0.007336738053709269},{"text":"You're welcome. Have a good one.","start_word":238,"end_word":243,"sentiment":"positive","sentiment_score":0.42547470331192017},{"text":"Bye You bye. too.","start_word":244,"end_word":247,"sentiment":"neutral","sentiment_score":0.1377391517162323}],"average":{"sentiment":"neutral","sentiment_score":0.04600236106053584}}}}