{"metadata":{"transaction_key":"deprecated","request_id":"01a0608c-0494-7dc3-80e9-83a91c31a338","sha256":"0b113f12179875bf7baabbb87dcd701beb4b05537f3faa1c09c66c3cb1adc6a9","created":"2026-09-02T05:16:25.598Z","duration":271.58392,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":910,"output_tokens":86},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":988,"output_tokens":990},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":988,"output_tokens":18}},"results":{"channels":[{"alternatives":[{"transcript":"Hi. Good afternoon. This is Airtel accounts. You're speaking with Melissa. I'm speaking to mister Demian. Hi. Thank you so much for answering my this is Airtel accounts in reference to your invoice. Alright. So, yeah, we've already got a response from our tech team. So our tech team has completed a further review of your activation history. We can confirm that you previously spoke to one of our tech representative and confirm that your preferred plan is Supa Family Ultra Family FiberBoost 500 MBPS. So the standard monthly price for this plan is $120.95 with a 15% discount. Your monthly charge will be $102.81. And then could you check if you got the rectified invoice that I sent actually seconds ago? But you should have it. Sure. No rush. Yes. Yeah. I sent it via email. Oh, okay. So we've also reviewed and rectified your current invoice. If you could take a look, the page four, the period show on the on the invoice is only from September 11 to '30 as the that's the official start of the plan, which is the 500 MBPS. That is why the amount reduced to $68.53 because it doesn't cover a thirty days services. Right? Alright. So we're all good to your invoice. Can you just let me know if you have further questions about that? Alright. So that's your invoice for this month. And to set the to set your expectation for your upcoming bills from October to February, that's the period of your 15%, it will be $102.81. That's the with the discount. You will see it from your invoice as well. Moving forward from the page four, you will see the 15% discount. And then after the discount, it will be $102.81. That will be from October, yeah, October to February. And then after after the discount period has been fulfilled to your account, it will be automatically revert to the standard price of the plan, which is $120.95, but that will be on March of next year two thousand twenty seven. Alright? So I hope this clarifies the current invoice and your expected invoice for the coming months. Then would you like yes. 500 and BPS. Yeah. The plan what we call the plan actually, we do apologize for the confusion because earlier, the description from your invoice, the one that you called about, it's it's incorrect. So we've already corrected that as well. And, also, we thought we'll review your plan. And, also, mister Damiano, since I have you on the line, would you like to set up a direct debit? In that way, it could be processed automatically. And then okay. So anyway, we'll be also you got your one moment here just to make sure. You got your credentials to log in to the portal. Right? The first okay. So if you would like, I can also no. No. No. I will probably send you the instruction how to set up your direct debit. In that way, you could do it on your own if you would like. Okay? Because after the twelve, the system will automatically bill a $10 late fee. So just to ensure that your payment is on time and avoid that late fee. And then if you need any assistance or if you have further questions, just feel free to call us. We'll be more than happy to help you out. Okay? Alright. You're welcome. It's my pleasure. Have a good one, and be safe. Thank you. 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Good afternoon. This is Airtel accounts. You're speaking with Melissa. I'm speaking to mister Demian.\n\nHi. Thank you so much for answering my this is Airtel accounts in reference to your invoice. Alright. So, yeah, we've already got a response from our tech team. So our tech team has completed a further review of your activation history.\n\nWe can confirm that you previously spoke to one of our tech representative and confirm that your preferred plan is Supa Family Ultra Family FiberBoost 500 MBPS. So the standard monthly price for this plan is $120.95 with a 15% discount. Your monthly charge will be $102.81. And then could you check if you got the rectified invoice that I sent actually seconds ago? But you should have it.\n\nSure. No rush. Yes. Yeah. I sent it via email.\n\nOh, okay. So we've also reviewed and rectified your current invoice. If you could take a look, the page four, the period show on the on the invoice is only from September 11 to '30 as the that's the official start of the plan, which is the 500 MBPS. That is why the amount reduced to $68.53 because it doesn't cover a thirty days services. Right?\n\nAlright. So we're all good to your invoice. Can you just let me know if you have further questions about that? Alright. So that's your invoice for this month.\n\nAnd to set the to set your expectation for your upcoming bills from October to February, that's the period of your 15%, it will be $102.81. That's the with the discount. You will see it from your invoice as well. Moving forward from the page four, you will see the 15% discount. And then after the discount, it will be $102.81.\n\nThat will be from October, yeah, October to February. And then after after the discount period has been fulfilled to your account, it will be automatically revert to the standard price of the plan, which is $120.95, but that will be on March of next year two thousand twenty seven. Alright? So I hope this clarifies the current invoice and your expected invoice for the coming months. Then would you like yes.\n\n500 and BPS. Yeah. The plan what we call the plan actually, we do apologize for the confusion because earlier, the description from your invoice, the one that you called about, it's it's incorrect. So we've already corrected that as well. And, also, we thought we'll review your plan.\n\nAnd, also, mister Damiano, since I have you on the line, would you like to set up a direct debit? In that way, it could be processed automatically. And then okay. So anyway, we'll be also you got your one moment here just to make sure. You got your credentials to log in to the portal.\n\nRight? The first okay. So if you would like, I can also no. No. No.\n\nI will probably send you the instruction how to set up your direct debit. In that way, you could do it on your own if you would like. Okay? Because after the twelve, the system will automatically bill a $10 late fee. So just to ensure that your payment is on time and avoid that late fee.\n\nAnd then if you need any assistance or if you have further questions, just feel free to call us. We'll be more than happy to help you out. Okay? Alright. You're welcome.\n\nIt's my pleasure. Have a good one, and be safe. Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.92,"end":2.3999999,"sentiment":"neutral","sentiment_score":0.15696829557418823},{"text":"Good afternoon.","start":2.3999999,"end":3.1399999,"sentiment":"neutral","sentiment_score":0.3020354062318802},{"text":"This is Airtel accounts.","start":3.1999998,"end":4.74,"sentiment":"neutral","sentiment_score":0.17220138758420944},{"text":"You're speaking with Melissa.","start":4.7999997,"end":6.24,"sentiment":"neutral","sentiment_score":0.11390112526714802},{"text":"I'm speaking to mister Demian.","start":6.24,"end":7.94,"sentiment":"neutral","sentiment_score":0.11839558333158492}],"sentiment":"neutral","sentiment_score":0.15608919225633144,"num_words":16,"start":1.92,"end":7.94},{"sentences":[{"text":"Hi.","start":9.36,"end":9.599999,"sentiment":"neutral","sentiment_score":0.12780772149562836},{"text":"Thank you so much for answering my this is Airtel accounts in reference to your 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invoice, the one that you called about, it's it's incorrect.","start":193.42,"end":204.48001,"sentiment":"neutral","sentiment_score":-0.07315676311651866},{"text":"So we've already corrected that as well.","start":204.62001,"end":207.12001,"sentiment":"neutral","sentiment_score":-0.07725655021412033},{"text":"And, also, we thought we'll review your plan.","start":207.395,"end":210.215,"sentiment":"neutral","sentiment_score":0.03545315540395677}],"sentiment":"neutral","sentiment_score":-0.04842973586019813,"num_words":49,"start":189.635,"end":210.215},{"sentences":[{"text":"And, also, mister Damiano, since I have you on the line, would you like to set up a direct debit?","start":210.435,"end":215.55501,"sentiment":"neutral","sentiment_score":0.039356330037117006},{"text":"In that way, it could be processed automatically.","start":215.55501,"end":217.975,"sentiment":"neutral","sentiment_score":0.05739922309294343},{"text":"And then 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Yeah. Who's this? Sorry? Oh, yeah. Yeah. Hi. Yeah. Yeah. Hi. Yeah. Yeah. Yep. Yep. Okay. Uh-huh. One sec. This just come through email? Let me just have a look. Yes. Got it here. Yep. Yep. Yep. No. That's fine. So, yeah, moving forward, that's just the amount that it's gonna be. Yeah? Yep. Yep. Yep. Yeah. Yep. Mhmm. Per month. Right. Okay. Mhmm. Yeah. Okay. And is that for sorry. Is that for the 500 down? Sylvia. Yeah. Okay. Yeah. Yep. That's okay. I'll just leave it as it is. Yep. Okay. Yep. Okay. Yeah. Thanks for your help. Thank you. You too. Thank you. 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Good afternoon. This is Airtel accounts. You're speaking with Melissa. I'm speaking to mister Demian.\n\nHi.\n\nChannel 1: Yeah.\n\nChannel 0: Thank\n\nChannel 1: Who's this?\n\nChannel 0: you\n\nChannel 1: Sorry?\n\nChannel 0: so much for answering my this is Airtel accounts in\n\nChannel 1: Oh,\n\nChannel 0: reference\n\nChannel 1: yeah. Yeah. Hi.\n\nChannel 0: to your invoice.\n\nChannel 1: Yeah. Yeah. Hi.\n\nChannel 0: Alright. So, yeah, we've already got a response from our tech team. So our\n\nChannel 1: Yeah.\n\nChannel 0: tech team has completed a further review of your activation history.\n\nChannel 1: Yeah.\n\nChannel 0: We can confirm that you previously spoke to one of our tech representative and confirm that\n\nChannel 1: Yep.\n\nChannel 0: your preferred plan is Supa Family Ultra Family FiberBoost 500 MBPS. So\n\nChannel 1: Yep.\n\nChannel 0: the standard monthly price for this plan is $120.95 with\n\nChannel 1: Okay.\n\nChannel 0: a 15% discount.\n\nChannel 1: Uh-huh.\n\nChannel 0: Your monthly charge will be $102.81. And then could you check if you got the rectified invoice that I sent actually seconds ago? But you should have it.\n\nChannel 1: One sec.\n\nChannel 0: Sure. No rush.\n\nChannel 1: This just come through email?\n\nChannel 0: Yes. Yeah. I sent it via email.\n\nChannel 1: Let me just have a look. Yes. Got it here.\n\nChannel 0: Oh, okay. So we've also reviewed and rectified your current invoice. If you could take a look, the page four, the period show on the on the invoice is only from September 11 to '30\n\nChannel 1: Yep.\n\nChannel 0: as the that's the official\n\nChannel 1: Yep.\n\nChannel 0: start of the plan, which is the 500 MBPS. That is why the amount reduced to\n\nChannel 1: Yep.\n\nChannel 0: $68.53 because it doesn't cover a thirty days services. Right? Alright. So we're all good to your invoice. Can you just let me know if you have further questions about that?\n\nChannel 1: No. That's fine. So, yeah, moving forward, that's just the amount that it's gonna be. Yeah?\n\nChannel 0: Alright. So that's your invoice for this month. And\n\nChannel 1: Yep.\n\nChannel 0: to set the to set your expectation for your\n\nChannel 1: Yep.\n\nChannel 0: upcoming bills from October to February,\n\nChannel 1: Yep.\n\nChannel 0: that's the period of your 15%, it\n\nChannel 1: Yeah.\n\nChannel 0: will\n\nChannel 1: Yep.\n\nChannel 0: be $102.81. That's the with the discount. You will see it from your invoice as well. Moving forward from the page four, you will see the 15% discount. And then after the discount, it will\n\nChannel 1: Mhmm.\n\nChannel 0: be $102.81. That will\n\nChannel 1: Per\n\nChannel 0: be from\n\nChannel 1: month.\n\nChannel 0: October, yeah, October to February. And\n\nChannel 1: Right.\n\nChannel 0: then\n\nChannel 1: Okay.\n\nChannel 0: after after the discount period has been fulfilled to your account, it\n\nChannel 1: Mhmm.\n\nChannel 0: will be automatically revert to the standard price of the plan, which is $120.95, but that will be on March of next year two thousand twenty seven.\n\nChannel 1: Yeah. Okay.\n\nChannel 0: Alright? So I hope this clarifies the current invoice and your expected invoice for the coming months. Then\n\nChannel 1: And\n\nChannel 0: would\n\nChannel 1: is\n\nChannel 0: you\n\nChannel 1: that\n\nChannel 0: like\n\nChannel 1: for sorry. Is that for the 500 down?\n\nChannel 0: yes.\n\nChannel 1: Sylvia.\n\nChannel 0: 500 and BPS.\n\nChannel 1: Yeah. Okay.\n\nChannel 0: Yeah. The plan what we call the plan actually, we do apologize for the confusion because earlier, the description from your invoice, the one that\n\nChannel 1: Yeah.\n\nChannel 0: you called about, it's it's incorrect. So we've already corrected that as well. And, also, we thought we'll review your plan. And, also, mister\n\nChannel 1: Yep.\n\nChannel 0: Damiano, since I have you on the line, would you like to set up a direct debit? In that way, it could be processed automatically.\n\nChannel 1: That's\n\nChannel 0: And then\n\nChannel 1: okay. I'll just leave it as it is.\n\nChannel 0: okay. So anyway, we'll be also you got your one moment here just to make sure. You got your credentials to log in to the portal. Right?\n\nChannel 1: Yep.\n\nChannel 0: The first okay. So if you would like, I can also no. No. No. I will probably send you the instruction how to set up your direct debit.\n\nIn that way, you could do it on your own if you\n\nChannel 1: Okay.\n\nChannel 0: would like. Okay? Because after the twelve, the system will automatically bill a $10 late fee. So just to ensure that\n\nChannel 1: Yep.\n\nChannel 0: your payment is on time and avoid that late fee. And then if you need any assistance or if you have further questions, just feel free to call us. We'll be more than happy to help you out. Okay?\n\nChannel 1: Okay. Yeah. Thanks for your help.\n\nChannel 0: Alright. You're welcome. It's my pleasure. Have a good one, and be\n\nChannel 1: Thank\n\nChannel 0: safe.\n\nChannel 1: you. You too.\n\nChannel 0: Thank you. Bye\n\nChannel 1: Thank\n\nChannel 0: bye.\n\nChannel 1: you. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.79999995,"end":1.3,"sentiment":"neutral","sentiment_score":0.03149452060461044}],"sentiment":"neutral","sentiment_score":0.03149452060461044,"channel":1,"num_words":1,"start":0.79999995,"end":1.3},{"sentences":[{"text":"Hi.","start":1.92,"end":2.3999999,"sentiment":"neutral","sentiment_score":0.15696829557418823},{"text":"Good afternoon.","start":2.3999999,"end":3.1399999,"sentiment":"neutral","sentiment_score":0.3020354062318802},{"text":"This is Airtel accounts.","start":3.1999998,"end":4.74,"sentiment":"neutral","sentiment_score":0.17220138758420944},{"text":"You're speaking with Melissa.","start":4.7999997,"end":6.24,"sentiment":"neutral","sentiment_score":0.11390112526714802},{"text":"I'm speaking to mister 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this?","start":9.679999,"end":10.0,"sentiment":"neutral","sentiment_score":0.1606273651123047}],"sentiment":"neutral","sentiment_score":0.1606273651123047,"channel":1,"num_words":2,"start":9.679999,"end":10.0},{"sentences":[{"text":"you","start":9.84,"end":10.0,"sentiment":"neutral","sentiment_score":0.13557089865207672}],"sentiment":"neutral","sentiment_score":0.13557089865207672,"channel":0,"num_words":1,"start":9.84,"end":10.0},{"sentences":[{"text":"Sorry?","start":10.0,"end":10.5,"sentiment":"neutral","sentiment_score":-0.1624983251094818}],"sentiment":"neutral","sentiment_score":-0.1624983251094818,"channel":1,"num_words":1,"start":10.0,"end":10.5},{"sentences":[{"text":"so much for answering my this is Airtel accounts in","start":10.0,"end":13.5199995,"sentiment":"neutral","sentiment_score":-0.03942633457481861}],"sentiment":"neutral","sentiment_score":-0.03942633457481861,"channel":0,"num_words":10,"start":10.0,"end":13.5199995},{"sentences":[{"text":"Oh,","start":13.44,"end":13.599999,"sentiment":"neutral","sentiment_score":-0.022360507398843765}],"sentiment":"neutral","sentiment_score":-0.022360507398843765,"channel":1,"num_words":1,"start":13.44,"end":13.599999},{"sentences":[{"text":"reference","start":13.5199995,"end":14.0,"sentiment":"neutral","sentiment_score":-0.017492137849330902}],"sentiment":"neutral","sentiment_score":-0.017492137849330902,"channel":0,"num_words":1,"start":13.5199995,"end":14.0},{"sentences":[{"text":"yeah.","start":13.599999,"end":13.84,"sentiment":"neutral","sentiment_score":-0.008613185957074165},{"text":"Yeah.","start":13.84,"end":14.0,"sentiment":"neutral","sentiment_score":0.004553116858005524},{"text":"Hi.","start":14.0,"end":14.5,"sentiment":"neutral","sentiment_score":0.010397253558039663}],"sentiment":"neutral","sentiment_score":0.0021123948196570073,"channel":1,"num_words":3,"start":13.599999,"end":14.5},{"sentences":[{"text":"to your invoice.","start":14.0,"end":14.9,"sentiment":"neutral","sentiment_score":0.007531487382948399}],"sentiment":"neutral","sentiment_score":0.007531487382948399,"channel":0,"num_words":3,"start":14.0,"end":14.9},{"sentences":[{"text":"Yeah.","start":15.464999,"end":15.625,"sentiment":"neutral","sentiment_score":0.02651959657669067},{"text":"Yeah.","start":15.625,"end":15.705,"sentiment":"neutral","sentiment_score":0.043502695858478546},{"text":"Hi.","start":15.705,"end":16.205,"sentiment":"neutral","sentiment_score":0.0868552103638649}],"sentiment":"neutral","sentiment_score":0.052292500933011375,"channel":1,"num_words":3,"start":15.464999,"end":16.205},{"sentences":[{"text":"Alright.","start":16.415,"end":16.915,"sentiment":"neutral","sentiment_score":0.12762057781219482},{"text":"So, yeah, we've already got a response from our tech team.","start":16.975,"end":21.775,"sentiment":"neutral","sentiment_score":0.13454863699999722},{"text":"So 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history.","start":22.335,"end":26.115,"sentiment":"neutral","sentiment_score":0.09651670063083823}],"sentiment":"neutral","sentiment_score":0.09651670063083823,"channel":0,"num_words":11,"start":22.335,"end":26.115},{"sentences":[{"text":"Yeah.","start":26.425,"end":26.925,"sentiment":"neutral","sentiment_score":0.15076711773872375}],"sentiment":"neutral","sentiment_score":0.15076711773872375,"channel":1,"num_words":1,"start":26.425,"end":26.925},{"sentences":[{"text":"We can confirm that you previously spoke to one of our tech representative and confirm 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with","start":41.32,"end":47.625,"sentiment":"neutral","sentiment_score":0.10649444237351417}],"sentiment":"neutral","sentiment_score":0.10649444237351417,"channel":0,"num_words":10,"start":41.32,"end":47.625},{"sentences":[{"text":"Okay.","start":47.485,"end":47.985,"sentiment":"neutral","sentiment_score":0.07901352643966675}],"sentiment":"neutral","sentiment_score":0.07901352643966675,"channel":1,"num_words":1,"start":47.485,"end":47.985},{"sentences":[{"text":"a 15% discount.","start":47.625,"end":49.325,"sentiment":"neutral","sentiment_score":0.11015743513902028}],"sentiment":"neutral","sentiment_score":0.11015743513902028,"channel":0,"num_words":3,"start":47.625,"end":49.325},{"sentences":[{"text":"Uh-huh.","start":49.965,"end":50.465,"sentiment":"neutral","sentiment_score":0.03992050513625145}],"sentiment":"neutral","sentiment_score":0.03992050513625145,"channel":1,"num_words":1,"start":49.965,"end":50.465},{"sentences":[{"text":"Your monthly charge will be 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customer, Demian, called Airtel accounts to inquire about his invoice and the agent, Melissa, confirmed that the customer's activation history has been reviewed and the customer's preferred plan is Supa Family Ultra Family FiberBoost 500 MBPS. The agent also clarified the customer's monthly charge and the possibility of setting up direct debit. The call ended with the agent offering further assistance and the customer expressing gratitude."},"intents":{"segments":[{"text":"We can confirm that you previously spoke to one of our tech representative and confirm that Yep. your preferred plan is Supa Family Ultra Family FiberBoost 500 MBPS. So Yep.","start_word":72,"end_word":101,"intents":[{"intent":"Confirm plan details","confidence_score":0.30902994}]},{"text":"So I hope this clarifies the current invoice and your expected invoice for the coming months. Then And would is you that like for sorry. Is that for the 500 down? yes.","start_word":411,"end_word":442,"intents":[{"intent":"Clarify plan details","confidence_score":0.09552938}]}]},"sentiments":{"segments":[{"text":"Hello? Hi. Good afternoon. This is Airtel accounts. You're speaking with Melissa. I'm speaking to mister Demian. Hi. Yeah. Thank Who's you this? so Sorry? much for answering my this is Airtel accounts in Oh, reference yeah. Yeah. to Hi. your invoice. Yeah. Yeah. Hi. Alright. So, yeah, we've already got a response from our tech team. So our Yeah. tech team has completed a further review of your activation history. Yeah. We can confirm that you previously spoke to one of our tech representative and confirm that Yep. your preferred plan is Supa Family Ultra Family FiberBoost 500 MBPS. So Yep. the standard monthly price for this plan is $120.95 with Okay. a 15% discount. Uh-huh. Your monthly charge will be $102.81. And then could you check if you got the rectified invoice that I sent actually seconds ago? But you should have it. One sec. Sure. No rush. This just come through email? Yes. Yeah. I sent it via email. Let me just have a look. Yes. Got it here. Oh, okay. So we've also reviewed and rectified your current invoice. If you could take a look, the page four, the period show on the on the invoice is only from September 11 to '30 as Yep. the that's the official Yep. start of the plan, which is the 500 MBPS. That is why the amount reduced to Yep. $68.53 because it doesn't cover a thirty days services. Right? Alright.","start_word":0,"end_word":241,"sentiment":"neutral","sentiment_score":0.06578827649354935},{"text":"So we're all good to your invoice.","start_word":242,"end_word":248,"sentiment":"positive","sentiment_score":0.366572618484497},{"text":"Can you just let me know if you have further questions about that? No. That's fine. So, yeah, moving forward, that's just the amount that it's gonna be. Yeah? Alright. So that's your invoice for this month. And Yep. to set the to set your expectation for your Yep. upcoming bills from October to February, Yep. that's the period of your 15%, it Yeah. will Yep. be $102.81. That's the with the discount. You will see it from your invoice as well. Moving forward from the page four, you will see the 15% discount. And then after the discount, it will Mhmm. be $102.81. That will Per be from month. October, yeah, October to February. And Right. then Okay. after after the discount period has been fulfilled to your account, it Mhmm. will be automatically revert to the standard price of the plan, which is $120.95, but that will be on March of next year two thousand twenty seven. Yeah. Okay. Alright? So I hope this clarifies the current invoice and your expected invoice for the coming months. Then And would is you that like for sorry. Is that for the 500 down? yes. Sylvia. 500 and BPS. Yeah. Okay. Yeah. The plan what we call the plan actually, we do apologize for the confusion because earlier, the description from your invoice, the one that Yeah. you called about, it's it's incorrect. So we've already corrected that as well. And, also, we thought we'll review your plan. And, also, mister Yep. Damiano, since I have you on the line, would you like to set up a direct debit? In that way, it could be processed automatically. That's And then okay. I'll just leave it as it is. okay. So anyway, we'll be also you got your one moment here just to make sure. You got your credentials to log in to the portal. Right? Yep. The first okay. So if you would like, I can also no. No. No. I will probably send you the instruction how to set up your direct debit. In that way, you could do it on your own if you Okay. would like. Okay? Because after the twelve, the system will automatically bill a $10 late fee. So just to ensure that Yep. your payment is on time and avoid that late fee. 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