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Nice to have you on the line, mister Kim. So I'm showing here your current invoice is $56.75. Are you going to use your Visa or your Mastercard? Oh, okay. Thank you. One moment here. Let me go to the payment page. Mastercard. K. Let me select Mastercard. And may I have your card number, please? Thank you. 5163610257406056. Expiry, please. Okay. Perfect. 0929. CVV code, please. 998. And how does the exact name? Is it the person on the card? Oh, okay. Wonderful. And, mister Kim, would you like this card to set up for a direct debit? In that way, it could ensure timely payment, and you don't need to do it every month. Sure. I would love to set this up for you. And once it was set up, you will also receive the direct debit agreement to be sent to your email address for your reference. Okay? Let me just proceed for today's payment. One moment. Okay, mister Kim. Payment has been successfully processed. Shortly, you will receive a official payment receipt to your email address. Okay? 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Good afternoon. This is Airtel accounts. How may I help you today? Oh, sure.\n\nI would love to help you today. Let me pull up your account here. What is your full name? Thank you. Nice to have you on the line, mister Kim.\n\nSo I'm showing here your current invoice is $56.75. Are you going to use your Visa or your Mastercard? Oh, okay. Thank you. One moment here.\n\nLet me go to the payment page. Mastercard. K. Let me select Mastercard. And may I have your card number, please?\n\nThank you. 5163610257406056. Expiry, please. Okay. Perfect.\n\n0929. CVV code, please. 998. And how does the exact name? Is it the person on the card?\n\nOh, okay. Wonderful. And, mister Kim, would you like this card to set up for a direct debit? In that way, it could ensure timely payment, and you don't need to do it every month. Sure.\n\nI would love to set this up for you. And once it was set up, you will also receive the direct debit agreement to be sent to your email address for your reference. Okay? Let me just proceed for today's payment. One moment.\n\nOkay, mister Kim. Payment has been successfully processed. Shortly, you will receive a official payment receipt to your email address. Okay? You're welcome.\n\nIt's my pleasure to help you today. Anything else that I may help you? Wonderful. And thank you so much for calling. You do have a great day, and be safe always.\n\nThank you. 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Thanks.\n\nBye.","paragraphs":[{"sentences":[{"text":"I I just wanna pay an invoice and make a payment.","start":5.44,"end":8.74,"sentiment":"neutral","sentiment_score":0.052975503389130936},{"text":"Seungmin Kim.","start":16.215,"end":17.355,"sentiment":"neutral","sentiment_score":0.10897574573755264},{"text":"Mastercard.","start":32.43,"end":32.93,"sentiment":"neutral","sentiment_score":0.04643156751990318},{"text":"Thanks.","start":33.15,"end":33.65,"sentiment":"neutral","sentiment_score":0.15459682047367096},{"text":"Yep.","start":56.345,"end":56.825,"sentiment":"neutral","sentiment_score":0.02408657968044281}],"sentiment":"neutral","sentiment_score":0.06411231227684766,"num_words":16,"start":5.44,"end":56.825},{"sentences":[{"text":"It's 5163610257406056.","start":56.825,"end":71.745,"sentiment":"neutral","sentiment_score":0.024864619597792625},{"text":"Yep.","start":82.865005,"end":83.345,"sentiment":"neutral","sentiment_score":0.019635315984487537},{"text":"09/29.","start":83.345,"end":85.445,"sentiment":"neutral","sentiment_score":0.02158326096832752},{"text":"998.","start":91.42,"end":92.64,"sentiment":"neutral","sentiment_score":0.0404374785721302},{"text":"Thanks.","start":92.78,"end":93.28,"sentiment":"neutral","sentiment_score":0.11533531546592712}],"sentiment":"neutral","sentiment_score":0.04112010169774294,"num_words":6,"start":56.825,"end":93.28},{"sentences":[{"text":"Same as my name.","start":99.259995,"end":100.4,"sentiment":"neutral","sentiment_score":0.05005917698144913},{"text":"Yeah.","start":113.485,"end":113.965,"sentiment":"neutral","sentiment_score":0.12580354511737823},{"text":"That's fine.","start":113.965,"end":114.604996,"sentiment":"neutral","sentiment_score":0.16345540434122086},{"text":"If you can set up your debit.","start":114.604996,"end":116.125,"sentiment":"neutral","sentiment_score":0.12730935215950012},{"text":"Yeah.","start":116.125,"end":116.285,"sentiment":"neutral","sentiment_score":0.1369604766368866}],"sentiment":"neutral","sentiment_score":0.1120718002319336,"num_words":15,"start":99.259995,"end":116.285},{"sentences":[{"text":"Yeah.","start":116.285,"end":116.785,"sentiment":"neutral","sentiment_score":0.1737288534641266},{"text":"Yep.","start":127.16,"end":127.66,"sentiment":"neutral","sentiment_score":0.10344058275222778},{"text":"Okay.","start":174.3,"end":174.78,"sentiment":"neutral","sentiment_score":0.13153108954429626},{"text":"Thank you.","start":174.78,"end":175.42,"sentiment":"neutral","sentiment_score":0.2610209733247757},{"text":"Thanks for your help.","start":175.42,"end":176.46,"sentiment":"positive","sentiment_score":0.3450443521142006}],"sentiment":"neutral","sentiment_score":0.2567688756518894,"num_words":9,"start":116.285,"end":176.46},{"sentences":[{"text":"Yeah.","start":176.46,"end":176.96,"sentiment":"positive","sentiment_score":0.40901222825050354},{"text":"That's all.","start":181.1,"end":181.66,"sentiment":"neutral","sentiment_score":0.17165746539831161},{"text":"Yeah.","start":181.66,"end":182.16,"sentiment":"neutral","sentiment_score":0.312433660030365},{"text":"You too.","start":187.86494,"end":188.42494,"sentiment":"neutral","sentiment_score":0.27760621905326843},{"text":"Thanks.","start":188.42494,"end":188.90494,"sentiment":"positive","sentiment_score":0.35225245356559753}],"sentiment":"neutral","sentiment_score":0.28174653010708944,"num_words":7,"start":176.46,"end":188.90494},{"sentences":[{"text":"Bye.","start":188.90494,"end":189.40494,"sentiment":"neutral","sentiment_score":0.2491295039653778}],"sentiment":"neutral","sentiment_score":0.2491295039653778,"num_words":1,"start":188.90494,"end":189.40494}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good afternoon. This is Airtel accounts. How may I help you today?\n\nChannel 1: I I just wanna pay an invoice and make a payment.\n\nChannel 0: Oh, sure. I would love to help you today. Let me pull up your account here. What is your full name?\n\nChannel 1: Seungmin Kim.\n\nChannel 0: Thank you. Nice to have you on the line, mister Kim. So I'm showing here your current invoice is $56.75. Are you going to use your Visa or your Mastercard?\n\nChannel 1: Mastercard. Thanks.\n\nChannel 0: Oh, okay. Thank you. One moment here. Let me go to the payment page. Mastercard.\n\nK. Let me select Mastercard. And may I have your card number, please?\n\nChannel 1: Yep. It's 5163610257406056.\n\nChannel 0: Thank you. 5163610257406056. Expiry, please.\n\nChannel 1: Yep. 09/29.\n\nChannel 0: Okay. Perfect. 0929. CVV code, please.\n\nChannel 1: 998. Thanks.\n\nChannel 0: 998. And how does the exact name? Is it the person on the card?\n\nChannel 1: Same as my name.\n\nChannel 0: Oh, okay. Wonderful. And, mister Kim, would you like this card to set up for a direct debit? In that way, it could ensure timely payment, and you don't need to do it every month.\n\nChannel 1: Yeah. That's fine. If you can set up your debit. Yeah. Yeah.\n\nChannel 0: Sure. I would love to set this up for you. And once it was set up, you will also receive the direct debit agreement to be sent to your email address for your reference. Okay? Let me\n\nChannel 1: Yep.\n\nChannel 0: just proceed for today's payment. One moment. Okay, mister Kim. Payment has been successfully processed. Shortly, you will receive a official payment receipt to your email address.\n\nOkay?\n\nChannel 1: Okay. Thank you. Thanks for your\n\nChannel 0: You're\n\nChannel 1: help.\n\nChannel 0: welcome.\n\nChannel 1: Yeah.\n\nChannel 0: It's my pleasure to help you today. Anything else that I may help you?\n\nChannel 1: That's all. Yeah.\n\nChannel 0: Wonderful. And thank you so much for calling. You do have a great day, and be safe always.\n\nChannel 1: You too. Thanks. Bye.\n\nChannel 0: Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.48,"end":0.88,"sentiment":"neutral","sentiment_score":0.2204533964395523},{"text":"Good afternoon.","start":0.88,"end":1.5999999,"sentiment":"positive","sentiment_score":0.4034731835126877},{"text":"This is Airtel accounts.","start":1.5999999,"end":2.8799999,"sentiment":"positive","sentiment_score":0.3443136364221573},{"text":"How may I help you today?","start":2.8799999,"end":4.18,"sentiment":"positive","sentiment_score":0.3885282476743062}],"sentiment":"positive","sentiment_score":0.3642941380922611,"channel":0,"num_words":13,"start":0.48,"end":4.18},{"sentences":[{"text":"I I just wanna pay an invoice and make a payment.","start":5.44,"end":8.74,"sentiment":"neutral","sentiment_score":0.052975503389130936}],"sentiment":"neutral","sentiment_score":0.052975503389130936,"channel":1,"num_words":11,"start":5.44,"end":8.74},{"sentences":[{"text":"Oh, 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The customer provides their card information and sets up a direct debit on their Mastercard account to ensure timely payment. The payment is successfully processed and the representative confirms the customer's email address for a payment receipt."},"intents":{"segments":[{"text":"I I just wanna pay an invoice and make a payment. Oh, sure.","start_word":13,"end_word":25,"intents":[{"intent":"Pay invoice","confidence_score":0.64495754}]},{"text":"And, mister Kim, would you like this card to set up for a direct debit? In that way, it could ensure timely payment, and you don't need to do it every month. Yeah.","start_word":146,"end_word":178,"intents":[{"intent":"Set up direct debit","confidence_score":0.12167754}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.2204533964395523},{"text":"Good afternoon. This is Airtel accounts. How may I help you today?","start_word":1,"end_word":12,"sentiment":"positive","sentiment_score":0.3698745667934418},{"text":"I I just wanna pay an invoice and make a payment. Oh, sure.","start_word":13,"end_word":25,"sentiment":"neutral","sentiment_score":0.10681802779436111},{"text":"I would love to help you today.","start_word":26,"end_word":32,"sentiment":"positive","sentiment_score":0.5881870985031128},{"text":"Let me pull up your account here. What is your full name? Seungmin Kim.","start_word":33,"end_word":46,"sentiment":"neutral","sentiment_score":0.17685145139694214},{"text":"Thank you. Nice to have you on the line, mister Kim.","start_word":47,"end_word":57,"sentiment":"positive","sentiment_score":0.5656965374946594},{"text":"So I'm showing here your current invoice is $56.75. Are you going to use your Visa or your Mastercard? Mastercard. Thanks. Oh, okay. Thank you. One moment here. Let me go to the payment page. Mastercard. K. Let me select Mastercard. And may I have your card number, please? Yep. It's 5163610257406056. Thank you. 5163610257406056. Expiry, please. Yep. 09/29. Okay. Perfect. 0929. CVV code, please. 998. Thanks. 998. And how does the exact name? Is it the person on the card? Same as my name. Oh, okay.","start_word":58,"end_word":144,"sentiment":"neutral","sentiment_score":0.06561952084302902},{"text":"Wonderful.","start_word":145,"end_word":145,"sentiment":"positive","sentiment_score":0.4036529064178467},{"text":"And, mister Kim, would you like this card to set up for a direct debit? In that way, it could ensure timely payment, and you don't need to do it every month. Yeah. That's fine. If you can set up your debit. Yeah. Yeah. Sure.","start_word":146,"end_word":190,"sentiment":"neutral","sentiment_score":0.20543305575847623},{"text":"I would love to set this up for you.","start_word":191,"end_word":199,"sentiment":"positive","sentiment_score":0.4413638114929199},{"text":"And once it was set up, you will also receive the direct debit agreement to be sent to your email address for your reference. Okay? Let me Yep. just proceed for today's payment. One moment. Okay, mister Kim. Payment has been successfully processed. Shortly, you will receive a official payment receipt to your email address. Okay? Okay. Thank you. Thanks for your You're help.","start_word":200,"end_word":263,"sentiment":"neutral","sentiment_score":0.22363103926181793},{"text":"welcome. Yeah. It's my pleasure to help you today.","start_word":264,"end_word":272,"sentiment":"positive","sentiment_score":0.5435577034950256},{"text":"Anything else that I may help you? That's all. 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