{"metadata":{"transaction_key":"deprecated","request_id":"019f2187-43fb-7a50-ad81-e64e2f853d4b","sha256":"c982683eff0c7442b7c25b93bc2a103b04c142ca4783f20555fc8a6e53e5b93f","created":"2026-07-02T06:32:21.866Z","duration":29.303938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":112,"output_tokens":54},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":128,"output_tokens":128},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":128,"output_tokens":10}},"results":{"channels":[{"alternatives":[{"transcript":"Hi, Bridget. This is Dana from Oakview Financial. I just had you booked in this afternoon to go through your annual review. If you still have time and wanna go through the call, if you can give us a callback on 130160796. Or if the day no longer suits, that is absolutely fine. Just please call the same number, and we'll happily reschedule. Thank you, and I hope you're having a great day.","confidence":0.9980469,"words":[{"word":"hi","start":8.24,"end":8.559999,"confidence":0.9980469,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.13338570296764374},{"word":"bridget","start":8.559999,"end":8.96,"confidence":0.8626302,"punctuated_word":"Bridget.","sentiment":"neutral","sentiment_score":0.12226244062185287},{"word":"this","start":8.96,"end":9.12,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.11790922284126282},{"word":"is","start":9.12,"end":9.28,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.12493466585874556},{"word":"dana","start":9.28,"end":9.599999,"confidence":0.8442383,"punctuated_word":"Dana","sentiment":"neutral","sentiment_score":0.1472874879837036},{"word":"from","start":9.599999,"end":9.92,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.1441254764795303},{"word":"oakview","start":9.92,"end":10.4,"confidence":0.4404297,"punctuated_word":"Oakview","sentiment":"neutral","sentiment_score":0.14502385258674622},{"word":"financial","start":10.4,"end":10.9,"confidence":0.9975586,"punctuated_word":"Financial.","sentiment":"neutral","sentiment_score":0.1454501897096634},{"word":"i","start":11.04,"end":11.12,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.22393099963665009},{"word":"just","start":11.12,"end":11.28,"confidence":0.99316406,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.22995418310165405},{"word":"had","start":11.28,"end":11.44,"confidence":0.94384766,"punctuated_word":"had","sentiment":"neutral","sentiment_score":0.24454215168952945},{"word":"you","start":11.44,"end":11.599999,"confidence":0.97265625,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.20370416343212128},{"word":"booked","start":11.599999,"end":11.84,"confidence":0.98291016,"punctuated_word":"booked","sentiment":"neutral","sentiment_score":0.22180622816085815},{"word":"in","start":11.84,"end":12.0,"confidence":0.99609375,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.2281026840209961},{"word":"this","start":12.0,"end":12.16,"confidence":0.9375,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.2718389928340912},{"word":"afternoon","start":12.16,"end":12.48,"confidence":0.98828125,"punctuated_word":"afternoon","sentiment":"neutral","sentiment_score":0.25433245301246643},{"word":"to","start":12.48,"end":12.559999,"confidence":0.96875,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.23769760131835935},{"word":"go","start":12.559999,"end":12.719999,"confidence":0.9970703,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.2216399163007736},{"word":"through","start":12.719999,"end":12.88,"confidence":0.8330078,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.23521137237548828},{"word":"your","start":12.88,"end":13.12,"confidence":0.9951172,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.253795862197876},{"word":"annual","start":13.12,"end":13.44,"confidence":0.99316406,"punctuated_word":"annual","sentiment":"neutral","sentiment_score":0.2083845287561417},{"word":"review","start":13.44,"end":13.94,"confidence":0.9980469,"punctuated_word":"review.","sentiment":"neutral","sentiment_score":0.17702913284301758},{"word":"if","start":14.264999,"end":14.344999,"confidence":0.9951172,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.14159874618053436},{"word":"you","start":14.344999,"end":14.504999,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.13841599225997925},{"word":"still","start":14.504999,"end":14.745,"confidence":1.0,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.07387770712375641},{"word":"have","start":14.745,"end":14.905,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.09907137602567671},{"word":"time","start":14.905,"end":15.1449995,"confidence":1.0,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.14978080987930298},{"word":"and","start":15.1449995,"end":15.224999,"confidence":0.9604492,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.11841057240962982},{"word":"wanna","start":15.224999,"end":15.464999,"confidence":0.98828125,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":0.13091424107551575},{"word":"go","start":15.464999,"end":15.625,"confidence":0.95947266,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.11216320097446442},{"word":"through","start":15.625,"end":15.785,"confidence":0.9838867,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.1063496321439743},{"word":"the","start":15.785,"end":15.865,"confidence":0.9941406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.11259251832962036},{"word":"call","start":15.865,"end":16.025,"confidence":0.9250488,"punctuated_word":"call,","sentiment":"neutral","sentiment_score":0.1036132201552391},{"word":"if","start":16.025,"end":16.105,"confidence":0.8730469,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.09083622694015504},{"word":"you","start":16.105,"end":16.265,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.055507056415081024},{"word":"can","start":16.265,"end":16.425,"confidence":0.99609375,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.0507209375500679},{"word":"give","start":16.425,"end":16.585,"confidence":0.99902344,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.04560191556811333},{"word":"us","start":16.585,"end":16.664999,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.07239514589309692},{"word":"a","start":16.664999,"end":16.744999,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.07633820176124573},{"word":"callback","start":16.744999,"end":17.145,"confidence":0.99316406,"punctuated_word":"callback","sentiment":"neutral","sentiment_score":0.061553746461868286},{"word":"on","start":17.145,"end":17.305,"confidence":0.9633789,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.05798684433102608},{"word":"130160796","start":17.305,"end":19.945,"confidence":0.9704726,"punctuated_word":"130160796.","sentiment":"neutral","sentiment_score":0.09398386627435684},{"word":"or","start":19.945,"end":20.185,"confidence":0.9980469,"punctuated_word":"Or","sentiment":"neutral","sentiment_score":0.08136583119630814},{"word":"if","start":20.185,"end":20.345,"confidence":0.9863281,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.04410969465970993},{"word":"the","start":20.345,"end":20.425,"confidence":0.33911133,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.026952587068080906},{"word":"day","start":20.425,"end":20.664999,"confidence":0.9902344,"punctuated_word":"day","sentiment":"neutral","sentiment_score":-0.05000315606594086},{"word":"no","start":20.664999,"end":20.824999,"confidence":0.9838867,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.11654327809810638},{"word":"longer","start":20.824999,"end":21.145,"confidence":1.0,"punctuated_word":"longer","sentiment":"neutral","sentiment_score":-0.11239754408597946},{"word":"suits","start":21.145,"end":21.465,"confidence":0.8925781,"punctuated_word":"suits,","sentiment":"neutral","sentiment_score":-0.053384311497211456},{"word":"that","start":21.465,"end":21.705,"confidence":0.9980469,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.024106591939926147},{"word":"is","start":21.705,"end":21.945,"confidence":0.9980469,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.04398401081562042},{"word":"absolutely","start":21.945,"end":22.445,"confidence":1.0,"punctuated_word":"absolutely","sentiment":"neutral","sentiment_score":0.06383171677589417},{"word":"fine","start":22.585,"end":23.085,"confidence":0.99316406,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":0.04445679113268852},{"word":"just","start":23.145,"end":23.384998,"confidence":0.9980469,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.10163747519254684},{"word":"please","start":23.384998,"end":23.704998,"confidence":0.9980469,"punctuated_word":"please","sentiment":"neutral","sentiment_score":0.08355014026165009},{"word":"call","start":23.704998,"end":23.865,"confidence":0.9873047,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.1561892181634903},{"word":"the","start":23.865,"end":24.025,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.14884941279888153},{"word":"same","start":24.025,"end":24.265,"confidence":0.99902344,"punctuated_word":"same","sentiment":"neutral","sentiment_score":0.18839773535728457},{"word":"number","start":24.265,"end":24.585,"confidence":0.87597656,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":0.1665598601102829},{"word":"and","start":24.585,"end":24.744999,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.2125338315963745},{"word":"we'll","start":24.744999,"end":24.985,"confidence":0.9980469,"punctuated_word":"we'll","sentiment":"neutral","sentiment_score":0.2809866666793823},{"word":"happily","start":24.985,"end":25.465,"confidence":0.9970703,"punctuated_word":"happily","sentiment":"positive","sentiment_score":0.3754243850708008},{"word":"reschedule","start":25.465,"end":25.965,"confidence":0.9995117,"punctuated_word":"reschedule.","sentiment":"neutral","sentiment_score":0.16799668967723846},{"word":"thank","start":26.105,"end":26.345,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.7621383666992188},{"word":"you","start":26.345,"end":26.425,"confidence":0.94140625,"punctuated_word":"you,","sentiment":"positive","sentiment_score":0.770756185054779},{"word":"and","start":26.425,"end":26.585,"confidence":1.0,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.7097355723381042},{"word":"i","start":26.585,"end":26.664999,"confidence":1.0,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.761630117893219},{"word":"hope","start":26.664999,"end":26.904999,"confidence":1.0,"punctuated_word":"hope","sentiment":"positive","sentiment_score":0.7897824645042419},{"word":"you're","start":26.904999,"end":27.064999,"confidence":0.9995117,"punctuated_word":"you're","sentiment":"positive","sentiment_score":0.8059481978416443},{"word":"having","start":27.064999,"end":27.384998,"confidence":1.0,"punctuated_word":"having","sentiment":"positive","sentiment_score":0.7301600575447083},{"word":"a","start":27.384998,"end":27.465,"confidence":1.0,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.7793354988098145},{"word":"great","start":27.465,"end":27.704998,"confidence":1.0,"punctuated_word":"great","sentiment":"positive","sentiment_score":0.8019405007362366},{"word":"day","start":27.704998,"end":28.204998,"confidence":1.0,"punctuated_word":"day.","sentiment":"positive","sentiment_score":0.4929043054580689}],"paragraphs":{"transcript":"\nHi, Bridget. This is Dana from Oakview Financial. I just had you booked in this afternoon to go through your annual review. If you still have time and wanna go through the call, if you can give us a callback on 130160796. Or if the day no longer suits, that is absolutely fine.\n\nJust please call the same number, and we'll happily reschedule. Thank you, and I hope you're having a great day.","paragraphs":[{"sentences":[{"text":"Hi, Bridget.","start":8.24,"end":8.96,"sentiment":"neutral","sentiment_score":0.1278240717947483},{"text":"This is Dana from Oakview Financial.","start":8.96,"end":10.9,"sentiment":"neutral","sentiment_score":0.13745514924327532},{"text":"I just had you booked in this afternoon to go through your annual review.","start":11.04,"end":13.94,"sentiment":"neutral","sentiment_score":0.22942644783428737},{"text":"If you still have time and wanna go through the call, if you can give us a callback on 130160796.","start":14.264999,"end":19.945,"sentiment":"neutral","sentiment_score":0.09458559788763524},{"text":"Or if the day no longer suits, that is absolutely fine.","start":19.945,"end":23.085,"sentiment":"neutral","sentiment_score":-0.005220567299561067}],"sentiment":"neutral","sentiment_score":0.11559688728654159,"num_words":53,"start":8.24,"end":23.085},{"sentences":[{"text":"Just please call the same number, and we'll happily reschedule.","start":23.145,"end":25.965,"sentiment":"neutral","sentiment_score":0.18821254149079322},{"text":"Thank you, and I hope you're having a great day.","start":26.105,"end":28.204998,"sentiment":"positive","sentiment_score":0.7404331266880035}],"sentiment":"positive","sentiment_score":0.4643228340893984,"num_words":20,"start":23.145,"end":28.204998}]}}]},{"alternatives":[{"transcript":"Hi. This is Bridget. Please leave your name and number, and I'll return your call.","confidence":0.9970703,"words":[{"word":"hi","start":1.28,"end":1.52,"confidence":0.99609375,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.07366187870502472},{"word":"this","start":1.52,"end":1.76,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.060121629387140274},{"word":"is","start":1.76,"end":1.92,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.056351058185100555},{"word":"bridget","start":1.92,"end":2.42,"confidence":0.86344403,"punctuated_word":"Bridget.","sentiment":"neutral","sentiment_score":0.05665212124586105},{"word":"please","start":2.48,"end":2.8,"confidence":0.99902344,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.05551481246948242},{"word":"leave","start":2.8,"end":2.96,"confidence":0.9921875,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":0.04586150497198105},{"word":"your","start":2.96,"end":3.1999998,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.024601496756076813},{"word":"name","start":3.1999998,"end":3.4399998,"confidence":0.9892578,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.04303780570626259},{"word":"and","start":3.4399998,"end":3.6799998,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.027857068926095963},{"word":"number","start":3.6799998,"end":4.08,"confidence":0.9182129,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":0.041416071355342865},{"word":"and","start":4.08,"end":4.24,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.03858853131532669},{"word":"i'll","start":4.24,"end":4.4,"confidence":0.97680664,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.037846639752388},{"word":"return","start":4.4,"end":4.7999997,"confidence":0.9873047,"punctuated_word":"return","sentiment":"neutral","sentiment_score":0.05052593722939491},{"word":"your","start":4.7999997,"end":5.04,"confidence":0.9970703,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.03127617388963699},{"word":"call","start":5.04,"end":5.54,"confidence":0.9995117,"punctuated_word":"call.","sentiment":"neutral","sentiment_score":0.04002856835722923}],"paragraphs":{"transcript":"\nHi. This is Bridget. Please leave your name and number, and I'll return your call.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.28,"end":1.52,"sentiment":"neutral","sentiment_score":0.07366187870502472},{"text":"This is Bridget.","start":1.52,"end":2.42,"sentiment":"neutral","sentiment_score":0.05770826960603396},{"text":"Please leave your name and number, and I'll return your call.","start":2.48,"end":5.54,"sentiment":"neutral","sentiment_score":0.03968678279356523}],"sentiment":"neutral","sentiment_score":0.04555608655015628,"num_words":15,"start":1.28,"end":5.54}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. This is Bridget. Please leave your name and number, and I'll return your call.\n\nChannel 0: Hi, Bridget. This is Dana from Oakview Financial. I just had you booked in this afternoon to go through your annual review. If you still have time and wanna go through the call, if you can give us a callback on 130160796. Or if the day no longer suits, that is absolutely fine.\n\nJust please call the same number, and we'll happily reschedule. Thank you, and I hope you're having a great day.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.28,"end":1.52,"sentiment":"neutral","sentiment_score":0.07366187870502472},{"text":"This is Bridget.","start":1.52,"end":2.42,"sentiment":"neutral","sentiment_score":0.05770826960603396},{"text":"Please leave your name and number, and I'll return your call.","start":2.48,"end":5.54,"sentiment":"neutral","sentiment_score":0.03968678279356523}],"sentiment":"neutral","sentiment_score":0.04555608655015628,"channel":1,"num_words":15,"start":1.28,"end":5.54},{"sentences":[{"text":"Hi, Bridget.","start":8.24,"end":8.96,"sentiment":"neutral","sentiment_score":0.1278240717947483},{"text":"This is Dana from Oakview Financial.","start":8.96,"end":10.9,"sentiment":"neutral","sentiment_score":0.13745514924327532},{"text":"I just had you booked in this afternoon to go through your annual review.","start":11.04,"end":13.94,"sentiment":"neutral","sentiment_score":0.22942644783428737},{"text":"If you still have time and wanna go through the call, if you can give us a callback on 130160796.","start":14.264999,"end":19.945,"sentiment":"neutral","sentiment_score":0.09458559788763524},{"text":"Or if the day no longer suits, that is absolutely fine.","start":19.945,"end":23.085,"sentiment":"neutral","sentiment_score":-0.005220567299561067}],"sentiment":"neutral","sentiment_score":0.11559688728654159,"channel":0,"num_words":53,"start":8.24,"end":23.085},{"sentences":[{"text":"Just please call the same number, and we'll happily reschedule.","start":23.145,"end":25.965,"sentiment":"neutral","sentiment_score":0.18821254149079322},{"text":"Thank you, and I hope you're having a great day.","start":26.105,"end":28.204998,"sentiment":"positive","sentiment_score":0.7404331266880035}],"sentiment":"positive","sentiment_score":0.4643228340893984,"channel":0,"num_words":20,"start":23.145,"end":28.204998}]},"summary":{"result":"success","short":"The representative from Oakview Financial, Dana, called Bridget to confirm her upcoming annual review and offered to reschedule if necessary. Bridget was asked to call the same number to discuss the offer and was reassured that the call would be rescheduled if necessary."},"intents":{"segments":[{"text":"If you still have time and wanna go through the call, if you can give us a callback on 130160796.","start_word":37,"end_word":56,"intents":[{"intent":"Request callback","confidence_score":0.03037923}]},{"text":"Just please call the same number, and we'll happily reschedule.","start_word":68,"end_word":77,"intents":[{"intent":"Reschedule","confidence_score":0.41484421}]}]},"sentiments":{"segments":[{"text":"Hi. This is Bridget. Please leave your name and number, and I'll return your call. Hi, Bridget. This is Dana from Oakview Financial. I just had you booked in this afternoon to go through your annual review. If you still have time and wanna go through the call, if you can give us a callback on 130160796. Or if the day no longer suits, that is absolutely fine. Just please call the same number, and we'll happily reschedule.","start_word":0,"end_word":77,"sentiment":"neutral","sentiment_score":0.1118565797805786},{"text":"Thank you, and I hope you're having a great day.","start_word":78,"end_word":87,"sentiment":"positive","sentiment_score":0.7701120376586914}],"average":{"sentiment":"neutral","sentiment_score":0.1889958828687668}}}}