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Kay's Engineering. This is Deb.\n\nChannel 0: Oh, yeah. I would like to speak with Andrew Andrew Hinton.\n\nChannel 1: Yes. What regarding?\n\nChannel 0: Yeah. This is regarding the introductory meeting that we're requesting.\n\nChannel 1: The what? Sorry.\n\nChannel 0: Intro meeting for IT.\n\nChannel 1: You have a meeting with him or you've had one?\n\nChannel 0: We had a meeting with him, but the meeting did not happen. So what what what I'm trying to do right now, I'm trying to reschedule that meeting.\n\nChannel 1: Oh, okay. No. That's all okay. Thank you.\n\nChannel 0: What what what","paragraphs":[{"sentences":[{"text":"Good morning.","start":0.08,"end":0.48,"sentiment":"neutral","sentiment_score":0.27793751657009125},{"text":"Kay's Engineering.","start":0.48,"end":1.36,"sentiment":"neutral","sentiment_score":0.17389418184757233},{"text":"This is Deb.","start":1.36,"end":2.26,"sentiment":"neutral","sentiment_score":0.06837433576583862}],"sentiment":"neutral","sentiment_score":0.1583980577332633,"channel":1,"num_words":7,"start":0.08,"end":2.26},{"sentences":[{"text":"Oh, yeah.","start":3.6799998,"end":4.16,"sentiment":"neutral","sentiment_score":0.039893826469779015},{"text":"I would like to speak with Andrew Andrew Hinton.","start":4.16,"end":6.98,"sentiment":"neutral","sentiment_score":0.026496012177732255}],"sentiment":"neutral","sentiment_score":0.02893197841264985,"channel":0,"num_words":11,"start":3.6799998,"end":6.98},{"sentences":[{"text":"Yes.","start":7.3599997,"end":7.7599998,"sentiment":"neutral","sentiment_score":0.0002776002511382103},{"text":"What regarding?","start":7.7599998,"end":8.58,"sentiment":"neutral","sentiment_score":-0.022593754343688488}],"sentiment":"neutral","sentiment_score":-0.014969969478746256,"channel":1,"num_words":3,"start":7.3599997,"end":8.58},{"sentences":[{"text":"Yeah.","start":9.5199995,"end":9.84,"sentiment":"neutral","sentiment_score":-0.01404177863150835},{"text":"This is regarding the introductory meeting that we're requesting.","start":9.84,"end":12.58,"sentiment":"neutral","sentiment_score":-0.0393169340160158}],"sentiment":"neutral","sentiment_score":-0.03678941847756505,"channel":0,"num_words":10,"start":9.5199995,"end":12.58},{"sentences":[{"text":"The what?","start":13.36,"end":13.84,"sentiment":"neutral","sentiment_score":-0.0741199366748333},{"text":"Sorry.","start":13.84,"end":14.34,"sentiment":"neutral","sentiment_score":-0.1449941247701645}],"sentiment":"neutral","sentiment_score":-0.0977446660399437,"channel":1,"num_words":3,"start":13.36,"end":14.34},{"sentences":[{"text":"Intro meeting for IT.","start":15.355,"end":17.215,"sentiment":"neutral","sentiment_score":-0.10690371319651604}],"sentiment":"neutral","sentiment_score":-0.10690371319651604,"channel":0,"num_words":4,"start":15.355,"end":17.215},{"sentences":[{"text":"You have a meeting with him or you've had one?","start":18.935,"end":21.435,"sentiment":"neutral","sentiment_score":-0.0961602583527565}],"sentiment":"neutral","sentiment_score":-0.0961602583527565,"channel":1,"num_words":10,"start":18.935,"end":21.435},{"sentences":[{"text":"We had a meeting with him, but the meeting did not happen.","start":22.395,"end":25.935,"sentiment":"neutral","sentiment_score":-0.2995750345289707},{"text":"So what what what I'm trying to do right now, I'm trying to reschedule that meeting.","start":26.366938,"end":29.906939,"sentiment":"negative","sentiment_score":-0.40919805131852627}],"sentiment":"negative","sentiment_score":-0.36221675840871675,"channel":0,"num_words":28,"start":22.395,"end":29.906939},{"sentences":[{"text":"Oh, okay.","start":30.446877,"end":31.106876,"sentiment":"neutral","sentiment_score":-0.06222737208008766},{"text":"No.","start":31.246876,"end":31.486876,"sentiment":"neutral","sentiment_score":-0.18542265892028809},{"text":"That's all okay.","start":31.486876,"end":32.286877,"sentiment":"neutral","sentiment_score":0.06612989927331607},{"text":"Thank you.","start":32.286877,"end":33.026875,"sentiment":"positive","sentiment_score":0.44539107382297516}],"sentiment":"neutral","sentiment_score":0.09741180529817939,"channel":1,"num_words":8,"start":30.446877,"end":33.026875},{"sentences":[{"text":"What what what","start":33.64694,"end":34.27194,"sentiment":"neutral","sentiment_score":-0.28034481406211853}],"sentiment":"neutral","sentiment_score":-0.28034481406211853,"channel":0,"num_words":3,"start":33.64694,"end":34.27194}]},"summary":{"result":"success","short":"A customer calls Kay's Engineering requesting to speak with Andrew Hinton about an introductory meeting for IT. The customer asks if the meeting had taken place and the agent confirms that they had a previous meeting but it did not happen. The customer thanks the agent and the call ends."},"intents":{"segments":[{"text":"We had a meeting with him, but the meeting did not happen. So what what what I'm trying to do right now, I'm trying to reschedule that meeting. Oh, okay.","start_word":48,"end_word":77,"intents":[{"intent":"Reschedule meeting","confidence_score":0.1172951}]}]},"sentiments":{"segments":[{"text":"Good morning. Kay's Engineering. This is Deb. Oh, yeah. I would like to speak with Andrew Andrew Hinton. Yes. What regarding? Yeah. This is regarding the introductory meeting that we're requesting. The what? Sorry. Intro meeting for IT. You have a meeting with him or you've had one? 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