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My name is Mary. May I have your please? I'm from Airtel Australia, the Internet service provider. May I know who am I speaking with?\n\nHello, Rochelle. Good good afternoon. Oh, you mean next Monday, which is October 5. Correct? Oh, you're sorry.\n\nThe the date on our file is actually today. I'm so sorry for the confusion, Michelle. No worries. We'll take note of that. And you yeah.\n\nYeah. I know. I really understand where you're coming from. I've been there, but no worries. We'll that too shall pass, Rochelle.\n\nOkay? No worries. That's fine. No. Please don't be.\n\nIt's fine. It's totally fine. I just bring up the today was the schedule, and I'm just yeah. But no worries for this, Rochelle. I'm just ringing up as today is the schedule.\n\nSo I was thinking you might need assistance making the payment online or if there was an error. But no problem. I'll take note of that on your account, which is would be on October 5. Okay? No worries, Rochelle.\n\nIs there anything else I can help you with today? Thank you so much. Have a great day, Rochelle. Goodbye for now. Bye bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel accounts department.","start":0.48,"end":2.6599998,"sentiment":"positive","sentiment_score":0.40481240834508625},{"text":"My name is Mary.","start":2.8799999,"end":3.9199998,"sentiment":"neutral","sentiment_score":0.25112632289528847},{"text":"May I have your please?","start":3.9199998,"end":5.06,"sentiment":"neutral","sentiment_score":0.1581740766763687},{"text":"I'm from Airtel Australia, the Internet service provider.","start":13.355,"end":18.095,"sentiment":"neutral","sentiment_score":0.017441316740587354},{"text":"May I know who am I speaking with?","start":19.914999,"end":21.375,"sentiment":"neutral","sentiment_score":0.0066398740746080875}],"sentiment":"neutral","sentiment_score":0.15067850187188014,"num_words":32,"start":0.48,"end":21.375},{"sentences":[{"text":"Hello, Rochelle.","start":26.83,"end":27.810001,"sentiment":"neutral","sentiment_score":0.09636306762695312},{"text":"Good good 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are you calling from? Who are you calling? Like, what agency are you? Yep. It's Rochelle Milburn.\n\nHi. So I can't do anything until next Monday, and I made that clear. Yeah. Yeah. No.\n\nLet I'll I'll do something next Monday. I need to get help from a charity or something because I'm really struggling financially. I've got a lot of medical issues, so I'm on a lot of medication. And it's always a a struggle to, you know I'll I'll just have to catch up. I'm sorry.\n\nFinancial stress is the worst track of stress, I reckon. Thanks for being so patient. I really appreciate it. No. All good.\n\nYou too. Thanks, lovely. Bye.","paragraphs":[{"sentences":[{"text":"Who are you calling from?","start":6.8799996,"end":8.34,"sentiment":"neutral","sentiment_score":0.008916391991078854},{"text":"Who are you calling?","start":9.12,"end":10.099999,"sentiment":"neutral","sentiment_score":0.006020196247845888},{"text":"Like, what agency are you?","start":10.24,"end":12.259999,"sentiment":"neutral","sentiment_score":0.00853045079857111},{"text":"Yep.","start":23.115,"end":23.615,"sentiment":"neutral","sentiment_score":0.013133106753230097},{"text":"It's Rochelle Milburn.","start":24.314999,"end":25.775,"sentiment":"neutral","sentiment_score":0.020490679269035656}],"sentiment":"neutral","sentiment_score":0.010328896861109469,"num_words":18,"start":6.8799996,"end":25.775},{"sentences":[{"text":"Hi.","start":31.11,"end":31.61,"sentiment":"neutral","sentiment_score":0.034071579575538635},{"text":"So I can't do anything until next Monday, and I made that clear.","start":32.95,"end":37.05,"sentiment":"neutral","sentiment_score":-0.06465426746469277},{"text":"Yeah.","start":46.805,"end":47.305,"sentiment":"neutral","sentiment_score":-0.011882462538778782},{"text":"Yeah.","start":57.06,"end":57.38,"sentiment":"neutral","sentiment_score":0.004366166889667511},{"text":"No.","start":57.38,"end":57.7,"sentiment":"neutral","sentiment_score":-0.023691553622484207}],"sentiment":"neutral","sentiment_score":-0.04927304392570958,"num_words":17,"start":31.11,"end":57.7},{"sentences":[{"text":"Let I'll I'll do something next Monday.","start":57.7,"end":61.460003,"sentiment":"neutral","sentiment_score":-0.029505295246573433},{"text":"I need to get help from a charity or something because I'm really struggling financially.","start":61.460003,"end":69.0,"sentiment":"neutral","sentiment_score":-0.1359961673617363},{"text":"I've got a lot of medical issues, so I'm on a lot of medication.","start":69.3,"end":74.035,"sentiment":"neutral","sentiment_score":-0.2674830364329474},{"text":"And it's always a a struggle to, you know I'll I'll just have to catch up.","start":75.615005,"end":88.729996,"sentiment":"neutral","sentiment_score":-0.12226704438216984},{"text":"I'm sorry.","start":88.729996,"end":89.47,"sentiment":"neutral","sentiment_score":-0.049802375957369804}],"sentiment":"neutral","sentiment_score":-0.1490207323933848,"num_words":54,"start":57.7,"end":89.47},{"sentences":[{"text":"Financial stress is the worst track of stress, I reckon.","start":96.09,"end":99.39,"sentiment":"negative","sentiment_score":-0.3530830964446068},{"text":"Thanks for being so patient.","start":118.73,"end":120.51,"sentiment":"positive","sentiment_score":0.5042776346206665},{"text":"I really appreciate it.","start":120.65,"end":122.19,"sentiment":"positive","sentiment_score":0.6149222552776337},{"text":"No.","start":127.05,"end":127.55,"sentiment":"neutral","sentiment_score":0.07446365803480148},{"text":"All good.","start":127.61,"end":128.27693,"sentiment":"neutral","sentiment_score":0.17382130771875381}],"sentiment":"neutral","sentiment_score":0.08510693196545947,"num_words":22,"start":96.09,"end":128.27693},{"sentences":[{"text":"You too.","start":128.27693,"end":132.45692,"sentiment":"neutral","sentiment_score":0.1853114739060402},{"text":"Thanks, lovely.","start":133.07693,"end":134.05693,"sentiment":"positive","sentiment_score":0.4155048131942749},{"text":"Bye.","start":134.19693,"end":134.69693,"sentiment":"neutral","sentiment_score":0.221155509352684}],"sentiment":"neutral","sentiment_score":0.2845576167106628,"num_words":5,"start":128.27693,"end":134.69693}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Thank you for calling Airtel accounts department. My name is Mary. May I have your please?\n\nChannel 1: Who are you calling from? Who are you calling? Like, what agency are you?\n\nChannel 0: I'm from Airtel Australia, the Internet service provider. May I know who am I speaking with?\n\nChannel 1: Yep. It's Rochelle Milburn.\n\nChannel 0: Hello, Rochelle. Good good afternoon.\n\nChannel 1: Hi. So I can't do anything until next Monday, and I made that clear.\n\nChannel 0: Oh, you mean next Monday, which is October 5. Correct?\n\nChannel 1: Yeah.\n\nChannel 0: Oh, you're sorry. The the date on our file is actually today. I'm so sorry for the confusion, Michelle. No worries.\n\nChannel 1: Yeah.\n\nChannel 0: We'll\n\nChannel 1: No.\n\nChannel 0: take\n\nChannel 1: Let\n\nChannel 0: note of that. And you\n\nChannel 1: I'll I'll do something next Monday. I need to get help from a charity or something because I'm really struggling\n\nChannel 0: yeah.\n\nChannel 1: financially. I've got a lot of medical issues, so I'm on a lot of medication. And it's always a a struggle to, you know\n\nChannel 0: Yeah. I know. I really understand where you're coming from. I've been there, but no worries. We'll\n\nChannel 1: I'll\n\nChannel 0: that too shall pass, Rochelle.\n\nChannel 1: I'll just\n\nChannel 0: Okay?\n\nChannel 1: have to catch up. I'm sorry.\n\nChannel 0: No worries. That's fine. No. Please don't be. It's fine.\n\nIt's totally fine. I just bring up the today was the\n\nChannel 1: Financial\n\nChannel 0: schedule, and\n\nChannel 1: stress\n\nChannel 0: I'm just\n\nChannel 1: is the worst track of stress, I reckon.\n\nChannel 0: yeah. But no worries for this, Rochelle. I'm just ringing up as today is the schedule. So I was thinking you might need assistance making the payment online or if there was an error. But no problem.\n\nI'll take note of that on your account, which is would be on October 5. Okay?\n\nChannel 1: Thanks for being so patient. I really appreciate it.\n\nChannel 0: No worries, Rochelle. Is there anything else I can help you with today?\n\nChannel 1: No. All good. You\n\nChannel 0: Thank you so much. Have a great day, Rochelle. Goodbye\n\nChannel 1: too.\n\nChannel 0: for now.\n\nChannel 1: Thanks, lovely. Bye.\n\nChannel 0: Bye bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel accounts department.","start":0.48,"end":2.6599998,"sentiment":"positive","sentiment_score":0.40481240834508625},{"text":"My name is Mary.","start":2.8799999,"end":3.9199998,"sentiment":"neutral","sentiment_score":0.25112632289528847},{"text":"May I have your please?","start":3.9199998,"end":5.06,"sentiment":"neutral","sentiment_score":0.1581740766763687}],"sentiment":"neutral","sentiment_score":0.28931640833616257,"channel":0,"num_words":16,"start":0.48,"end":5.06},{"sentences":[{"text":"Who are you calling from?","start":6.8799996,"end":8.34,"sentiment":"neutral","sentiment_score":0.008916391991078854},{"text":"Who are you calling?","start":9.12,"end":10.099999,"sentiment":"neutral","sentiment_score":0.006020196247845888},{"text":"Like, what agency are 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Mary asks for the customer's name and agency, and they discuss scheduling a payment for the next day. Mary apologizes for the confusion and assures Rochelle that they will take care of it. She also reminds Rochelle of the Financial schedule and asks if there is anything else she needs help with, and the call ends with pleasantries."},"intents":{"segments":[{"text":"Thank you for calling Airtel accounts department. My name is Mary. May I have your please? Who are you calling from?","start_word":1,"end_word":21,"intents":[{"intent":"Update contact information","confidence_score":0.0024664649}]},{"text":"Who are you calling from?","start_word":16,"end_word":20,"intents":[{"intent":"Confirm identity","confidence_score":0.037184652}]},{"text":"Who are you calling from? Who are you calling? Like, what agency are you? I'm from Airtel Australia, the Internet service provider. May I know who am I speaking with?","start_word":16,"end_word":45,"intents":[{"intent":"Confirm details","confidence_score":0.00081184617}]},{"text":"So I can't do anything until next Monday, and I made that clear. Oh, you mean next Monday, which is October 5. Correct? Yeah.","start_word":56,"end_word":79,"intents":[{"intent":"Confirm date","confidence_score":0.1296461}]},{"text":"I'm so sorry for the confusion, Michelle. No worries.","start_word":92,"end_word":100,"intents":[{"intent":"Apologize for confusion","confidence_score":0.030524062}]},{"text":"I'm so sorry for the confusion, Michelle. No worries. Yeah.","start_word":92,"end_word":101,"intents":[{"intent":"Acknowledge confusion","confidence_score":0.0053525395}]},{"text":"I need to get help from a charity or something because I'm really struggling yeah. financially.","start_word":117,"end_word":132,"intents":[{"intent":"Offer help","confidence_score":0.037897766}]},{"text":"Thanks for being so patient. I really appreciate it. No worries, Rochelle.","start_word":276,"end_word":287,"intents":[{"intent":"Express gratitude","confidence_score":0.23525098}]},{"text":"Is there anything else I can help you with today?","start_word":288,"end_word":297,"intents":[{"intent":"Provide details","confidence_score":0.0008599966}]},{"text":"Is there anything else I can help you with today? No. All good.","start_word":288,"end_word":300,"intents":[{"intent":"End conversation","confidence_score":0.40164468}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Airtel accounts department.","start_word":0,"end_word":6,"sentiment":"positive","sentiment_score":0.4090869128704071},{"text":"My name is Mary. May I have your please? Who are you calling from? Who are you calling? Like, what agency are you? I'm from Airtel Australia, the Internet service provider. May I know who am I speaking with? Yep. It's Rochelle Milburn. Hello, Rochelle. Good good afternoon. Hi. So I can't do anything until next Monday, and I made that clear. Oh, you mean next Monday, which is October 5. Correct? Yeah. Oh, you're sorry. The the date on our file is actually today. I'm so sorry for the confusion, Michelle. No worries. Yeah. We'll No. take Let note of that. And you I'll I'll do something next Monday. I need to get help from a charity or something because I'm really struggling yeah. financially. I've got a lot of medical issues, so I'm on a lot of medication. And it's always a a struggle to, you know Yeah. I know. I really understand where you're coming from. I've been there, but no worries. We'll I'll that too shall pass, Rochelle. I'll just Okay? have to catch up. I'm sorry. No worries. That's fine. No. Please don't be. It's fine. It's totally fine. I just bring up the today was the Financial schedule, and stress I'm just is the worst track of stress, I reckon. yeah. But no worries for this, Rochelle. I'm just ringing up as today is the schedule. 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Have a great day, Rochelle.","start_word":301,"end_word":310,"sentiment":"positive","sentiment_score":0.46850934624671936},{"text":"Goodbye too. for now.","start_word":311,"end_word":314,"sentiment":"neutral","sentiment_score":0.1681008338928223},{"text":"Thanks, lovely.","start_word":315,"end_word":316,"sentiment":"positive","sentiment_score":0.4155048131942749},{"text":"Bye. Bye bye.","start_word":317,"end_word":319,"sentiment":"neutral","sentiment_score":0.16684983670711517}],"average":{"sentiment":"neutral","sentiment_score":0.02241817482295998}}}}