{"metadata":{"transaction_key":"deprecated","request_id":"01a08491-4589-79f3-885b-9f35894ac96f","sha256":"3cf667eda9769a51b17794eb4518a7d42db17325b31f288adcc9469b76bb353c","created":"2026-09-09T05:08:29.690Z","duration":24.191938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":85,"output_tokens":44},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":92,"output_tokens":92},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":92,"output_tokens":7}},"results":{"channels":[{"alternatives":[{"transcript":"Hi, Darren. This is Ross calling from Tech Home Systems. Getting back to you regarding your inquiry for a little bit of your Wi Fi, ma'am. Give me a call once free. Cheers. Bye.","confidence":0.9819336,"words":[{"word":"hi","start":12.434999,"end":12.594999,"confidence":0.96240234,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.19911399483680725},{"word":"darren","start":12.594999,"end":12.995,"confidence":0.93530273,"punctuated_word":"Darren.","sentiment":"neutral","sentiment_score":0.19827866554260257},{"word":"this","start":12.995,"end":13.235,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.2786780595779419},{"word":"is","start":13.235,"end":13.474999,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.29538366198539734},{"word":"ross","start":13.474999,"end":13.875,"confidence":0.9716797,"punctuated_word":"Ross","sentiment":"neutral","sentiment_score":0.24033278226852417},{"word":"calling","start":13.875,"end":14.195,"confidence":0.9873047,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.2355116903781891},{"word":"from","start":14.195,"end":14.514999,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.3067980706691742},{"word":"tech","start":14.514999,"end":14.754999,"confidence":0.6279297,"punctuated_word":"Tech","sentiment":"neutral","sentiment_score":0.19435828924179077},{"word":"home","start":14.754999,"end":14.915,"confidence":0.18029785,"punctuated_word":"Home","sentiment":"neutral","sentiment_score":0.1997651159763336},{"word":"systems","start":14.915,"end":15.415,"confidence":0.70007324,"punctuated_word":"Systems.","sentiment":"neutral","sentiment_score":0.20846016705036163},{"word":"getting","start":15.474999,"end":15.715,"confidence":0.9951172,"punctuated_word":"Getting","sentiment":"neutral","sentiment_score":0.32687023282051086},{"word":"back","start":15.715,"end":15.875,"confidence":1.0,"punctuated_word":"back","sentiment":"positive","sentiment_score":0.377313494682312},{"word":"to","start":15.875,"end":16.035,"confidence":0.99902344,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.3673895597457886},{"word":"you","start":16.035,"end":16.275,"confidence":0.9951172,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4358672797679901},{"word":"regarding","start":16.275,"end":16.775,"confidence":1.0,"punctuated_word":"regarding","sentiment":"positive","sentiment_score":0.38943976163864136},{"word":"your","start":16.835,"end":16.994999,"confidence":1.0,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.4635902941226959},{"word":"inquiry","start":16.994999,"end":17.395,"confidence":0.9819336,"punctuated_word":"inquiry","sentiment":"neutral","sentiment_score":0.29622793197631836},{"word":"for","start":17.395,"end":17.555,"confidence":0.9770508,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.340403288602829},{"word":"a","start":17.555,"end":17.635,"confidence":0.30786133,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.3491433262825012},{"word":"little","start":17.635,"end":17.795,"confidence":0.119506836,"punctuated_word":"little","sentiment":"neutral","sentiment_score":0.23057571053504944},{"word":"bit","start":17.795,"end":18.035,"confidence":0.79052734,"punctuated_word":"bit","sentiment":"neutral","sentiment_score":0.27751994132995605},{"word":"of","start":18.035,"end":18.115,"confidence":0.62158203,"punctuated_word":"of","sentiment":"positive","sentiment_score":0.43928104639053345},{"word":"your","start":18.115,"end":18.275,"confidence":0.3540039,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.42031094431877136},{"word":"wi","start":18.275,"end":18.435,"confidence":0.6455078,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":0.26645827293395996},{"word":"fi","start":18.435,"end":18.595,"confidence":0.9169922,"punctuated_word":"Fi,","sentiment":"positive","sentiment_score":0.3438670039176941},{"word":"ma'am","start":18.595,"end":19.095,"confidence":0.95129395,"punctuated_word":"ma'am.","sentiment":"positive","sentiment_score":0.40563106536865234},{"word":"give","start":19.395,"end":19.635,"confidence":0.98828125,"punctuated_word":"Give","sentiment":"neutral","sentiment_score":0.27933940291404724},{"word":"me","start":19.635,"end":19.715,"confidence":1.0,"punctuated_word":"me","sentiment":"positive","sentiment_score":0.39352819323539734},{"word":"a","start":19.715,"end":19.795,"confidence":0.93408203,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.30455827713012695},{"word":"call","start":19.795,"end":20.115,"confidence":1.0,"punctuated_word":"call","sentiment":"positive","sentiment_score":0.3517216145992279},{"word":"once","start":20.115,"end":20.435,"confidence":0.9902344,"punctuated_word":"once","sentiment":"neutral","sentiment_score":0.3293514549732208},{"word":"free","start":20.435,"end":20.835,"confidence":0.81689453,"punctuated_word":"free.","sentiment":"neutral","sentiment_score":0.3123275637626648},{"word":"cheers","start":20.835,"end":21.314999,"confidence":0.9983724,"punctuated_word":"Cheers.","sentiment":"positive","sentiment_score":0.5501260161399841},{"word":"bye","start":21.314999,"end":21.814999,"confidence":0.99560547,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.22363299131393433}],"paragraphs":{"transcript":"\nHi, Darren. This is Ross calling from Tech Home Systems. Getting back to you regarding your inquiry for a little bit of your Wi Fi, ma'am. Give me a call once free. Cheers.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hi, Darren.","start":12.434999,"end":12.995,"sentiment":"neutral","sentiment_score":0.1986963301897049},{"text":"This is Ross calling from Tech Home Systems.","start":12.995,"end":15.415,"sentiment":"neutral","sentiment_score":0.2449109796434641},{"text":"Getting back to you regarding your inquiry for a little bit of your Wi Fi, ma'am.","start":15.474999,"end":19.095,"sentiment":"positive","sentiment_score":0.35811807215213776},{"text":"Give me a call once free.","start":19.395,"end":20.835,"sentiment":"neutral","sentiment_score":0.3284710844357808},{"text":"Cheers.","start":20.835,"end":21.314999,"sentiment":"positive","sentiment_score":0.5501260161399841}],"sentiment":"neutral","sentiment_score":0.32144006590048474,"num_words":33,"start":12.434999,"end":21.314999},{"sentences":[{"text":"Bye.","start":21.314999,"end":21.814999,"sentiment":"neutral","sentiment_score":0.22363299131393433}],"sentiment":"neutral","sentiment_score":0.22363299131393433,"num_words":1,"start":21.314999,"end":21.814999}]}}]},{"alternatives":[{"transcript":"Your call has been forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.","confidence":1.0,"words":[{"word":"your","start":0.08,"end":0.24,"confidence":0.9873047,"punctuated_word":"Your","sentiment":"negative","sentiment_score":-0.6354180574417114},{"word":"call","start":0.24,"end":0.39999998,"confidence":1.0,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.6313036680221558},{"word":"has","start":0.39999998,"end":0.71999997,"confidence":1.0,"punctuated_word":"has","sentiment":"negative","sentiment_score":-0.6592760682106018},{"word":"been","start":0.71999997,"end":0.88,"confidence":0.99902344,"punctuated_word":"been","sentiment":"negative","sentiment_score":-0.6519690155982971},{"word":"forwarded","start":0.88,"end":1.28,"confidence":1.0,"punctuated_word":"forwarded","sentiment":"negative","sentiment_score":-0.6690585613250732},{"word":"to","start":1.28,"end":1.52,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.6835050582885742},{"word":"voice","start":1.52,"end":1.76,"confidence":0.9951172,"punctuated_word":"voice","sentiment":"negative","sentiment_score":-0.703656792640686},{"word":"mail","start":1.76,"end":2.26,"confidence":1.0,"punctuated_word":"mail.","sentiment":"negative","sentiment_score":-0.6552322506904602},{"word":"the","start":2.56,"end":2.72,"confidence":1.0,"punctuated_word":"The","sentiment":"negative","sentiment_score":-0.6185086369514465},{"word":"person","start":2.72,"end":3.04,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.6338760256767273},{"word":"you're","start":3.04,"end":3.36,"confidence":0.97265625,"punctuated_word":"you're","sentiment":"negative","sentiment_score":-0.599764347076416},{"word":"trying","start":3.36,"end":3.6,"confidence":1.0,"punctuated_word":"trying","sentiment":"negative","sentiment_score":-0.6030880212783813},{"word":"to","start":3.6,"end":3.76,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.6307708024978638},{"word":"reach","start":3.76,"end":4.0,"confidence":1.0,"punctuated_word":"reach","sentiment":"negative","sentiment_score":-0.6427720785140991},{"word":"is","start":4.0,"end":4.24,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.673484742641449},{"word":"not","start":4.24,"end":4.4,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.6679540872573853},{"word":"available","start":4.4,"end":4.9,"confidence":1.0,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.6814834475517273},{"word":"at","start":5.3599997,"end":5.6,"confidence":1.0,"punctuated_word":"At","sentiment":"neutral","sentiment_score":-0.3235307037830353},{"word":"the","start":5.6,"end":5.68,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.28978580236434937},{"word":"tone","start":5.68,"end":6.16,"confidence":0.9995117,"punctuated_word":"tone,","sentiment":"neutral","sentiment_score":-0.2351365089416504},{"word":"please","start":6.16,"end":6.48,"confidence":1.0,"punctuated_word":"please","sentiment":"negative","sentiment_score":-0.3334304392337799},{"word":"record","start":6.48,"end":6.7999997,"confidence":1.0,"punctuated_word":"record","sentiment":"negative","sentiment_score":-0.3470185399055481},{"word":"your","start":6.7999997,"end":6.96,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.33064398169517517},{"word":"message","start":6.96,"end":7.46,"confidence":1.0,"punctuated_word":"message.","sentiment":"neutral","sentiment_score":-0.3332287669181824},{"word":"when","start":7.8399997,"end":8.0,"confidence":1.0,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.2423672378063202},{"word":"you","start":8.0,"end":8.16,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.2897016406059265},{"word":"have","start":8.16,"end":8.4,"confidence":0.7651367,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.26063597202301025},{"word":"finished","start":8.4,"end":8.8,"confidence":1.0,"punctuated_word":"finished","sentiment":"neutral","sentiment_score":-0.1961099803447723},{"word":"recording","start":8.8,"end":9.3,"confidence":0.9995117,"punctuated_word":"recording,","sentiment":"neutral","sentiment_score":-0.2736192047595978},{"word":"you","start":9.36,"end":9.599999,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.3314994275569916},{"word":"may","start":9.599999,"end":9.84,"confidence":1.0,"punctuated_word":"may","sentiment":"neutral","sentiment_score":-0.33318081498146057},{"word":"hang","start":9.84,"end":10.0,"confidence":1.0,"punctuated_word":"hang","sentiment":"neutral","sentiment_score":-0.29348990321159363},{"word":"up","start":10.0,"end":10.5,"confidence":1.0,"punctuated_word":"up.","sentiment":"neutral","sentiment_score":-0.32011669874191284}],"paragraphs":{"transcript":"\nYour call has been forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.","paragraphs":[{"sentences":[{"text":"Your call has been forwarded to voice mail.","start":0.08,"end":2.26,"sentiment":"negative","sentiment_score":-0.661177434027195},{"text":"The person you're trying to reach is not available.","start":2.56,"end":4.9,"sentiment":"negative","sentiment_score":-0.6390780210494995},{"text":"At the tone, please record your message.","start":5.3599997,"end":7.46,"sentiment":"neutral","sentiment_score":-0.3132535346916744},{"text":"When you have finished recording, you may hang up.","start":7.8399997,"end":10.5,"sentiment":"neutral","sentiment_score":-0.2823023200035095}],"sentiment":"negative","sentiment_score":-0.478018705592011,"num_words":33,"start":0.08,"end":10.5}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Your call has been forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.\n\nChannel 0: Hi, Darren. This is Ross calling from Tech Home Systems. Getting back to you regarding your inquiry for a little bit of your Wi Fi, ma'am. Give me a call once free. Cheers.\n\nBye.","paragraphs":[{"sentences":[{"text":"Your call has been forwarded to voice mail.","start":0.08,"end":2.26,"sentiment":"negative","sentiment_score":-0.661177434027195},{"text":"The person you're trying to reach is not available.","start":2.56,"end":4.9,"sentiment":"negative","sentiment_score":-0.6390780210494995},{"text":"At the tone, please record your message.","start":5.3599997,"end":7.46,"sentiment":"neutral","sentiment_score":-0.3132535346916744},{"text":"When you have finished recording, you may hang up.","start":7.8399997,"end":10.5,"sentiment":"neutral","sentiment_score":-0.2823023200035095}],"sentiment":"negative","sentiment_score":-0.478018705592011,"channel":1,"num_words":33,"start":0.08,"end":10.5},{"sentences":[{"text":"Hi, Darren.","start":12.434999,"end":12.995,"sentiment":"neutral","sentiment_score":0.1986963301897049},{"text":"This is Ross calling from Tech Home Systems.","start":12.995,"end":15.415,"sentiment":"neutral","sentiment_score":0.2449109796434641},{"text":"Getting back to you regarding your inquiry for a little bit of your Wi Fi, ma'am.","start":15.474999,"end":19.095,"sentiment":"positive","sentiment_score":0.35811807215213776},{"text":"Give me a call once free.","start":19.395,"end":20.835,"sentiment":"neutral","sentiment_score":0.3284710844357808},{"text":"Cheers.","start":20.835,"end":21.314999,"sentiment":"positive","sentiment_score":0.5501260161399841}],"sentiment":"neutral","sentiment_score":0.32144006590048474,"channel":0,"num_words":33,"start":12.434999,"end":21.314999},{"sentences":[{"text":"Bye.","start":21.314999,"end":21.814999,"sentiment":"neutral","sentiment_score":0.22363299131393433}],"sentiment":"neutral","sentiment_score":0.22363299131393433,"channel":0,"num_words":1,"start":21.314999,"end":21.814999}]},"summary":{"result":"success","short":"The customer's call was forwarded to voicemail and the representative from Tech Home Systems left a message for Darren regarding his inquiry about Wi Fi. The representative requested Darren to call back and said goodbye."},"intents":{"segments":[{"text":"Give me a call once free. Cheers. Bye.","start_word":59,"end_word":66,"intents":[{"intent":"Request a call back","confidence_score":0.23547378}]}]},"sentiments":{"segments":[{"text":"Your call has been forwarded to voice mail. The person you're trying to reach is not available.","start_word":0,"end_word":16,"sentiment":"negative","sentiment_score":-0.6475647687911987},{"text":"At the tone, please record your message. When you have finished recording, you may hang up. Hi, Darren. This is Ross calling from Tech Home Systems.","start_word":17,"end_word":42,"sentiment":"neutral","sentiment_score":-0.08043485879898071},{"text":"Getting back to you regarding your inquiry for a little bit of your Wi Fi, ma'am.","start_word":43,"end_word":58,"sentiment":"positive","sentiment_score":0.3621210753917694},{"text":"Give me a call once free.","start_word":59,"end_word":64,"sentiment":"neutral","sentiment_score":0.323464035987854},{"text":"Cheers.","start_word":65,"end_word":65,"sentiment":"positive","sentiment_score":0.5501260161399841},{"text":"Bye.","start_word":66,"end_word":66,"sentiment":"neutral","sentiment_score":0.29871323704719543}],"average":{"sentiment":"neutral","sentiment_score":-0.0421773506247479}}}}