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Good afternoon.\n\nChannel 1: Hello?\n\nChannel 0: Hi, sir. This is Abby from TechnoOne in Springfield, Brisbane. Is this mister Ethan Villaco?\n\nChannel 1: Yes.\n\nChannel 0: Yes, sir. We wanted to reach out because Daniel asked me to reach out to you to confirm if you were still interested because we've spoken with you in the past. It shows here I have a note here that you're coming up for an IT review towards the middle of this year, which is this month, June. Is that correct?\n\nChannel 1: No. I have\n\nChannel 0: I\n\nChannel 1: no idea what you're talking about.\n\nChannel 0: Oh, an IT review, like a quick gap analysis through your IT? Oh, okay. No problem, sir. I'll just let him know. Alright?\n\nSo so far so good in handling your IT\n\nChannel 1: Sorry. So where is this from again?\n\nChannel 0: support. From Technowound in Springfield, Brisbane.\n\nChannel 1: Okay. Cool. I'll I'll check if I've missed something.\n\nChannel 0: Alright. 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Mr. Villaco denies any knowledge of the call, but Abby informs him that she will check if she missed something. They end the call cordially."},"intents":{"segments":[{"text":"We wanted to reach out because Daniel asked me to reach out to you to confirm if you were still interested because we've spoken with you in the past. It shows here I have a note here that you're coming up for an IT review towards the middle of this year, which is this month, June. Is that correct?","start_word":22,"end_word":80,"intents":[{"intent":"Confirm interest in it review","confidence_score":0.062153686}]}]},"sentiments":{"segments":[{"text":"Hello? Good afternoon. Hello? Hi, sir. This is Abby from TechnoOne in Springfield, Brisbane. Is this mister Ethan Villaco? Yes. Yes, sir. We wanted to reach out because Daniel asked me to reach out to you to confirm if you were still interested because we've spoken with you in the past. 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